Hilton Garden Inn Florence
About Hilton Garden Inn Florence
Located in Florence, Hilton Garden Inn Florence features a bar. Among the facilities of this property are a restaurant, room service and a 24-hour front desk, along with free WiFi. All rooms are equipped with air conditioning and a flat-screen TV, and some units at the hotel have a safety deposit box. All guest rooms will provide guests with a fridge. Hilton Garden Inn Florence offers 3-star accommodations with an indoor pool. Florence Regional Airport is 6.2 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- In-room refrigerator
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
- EV charging
Reviews
Guests generally appreciate the cleanliness of the rooms, the comfort of the beds, and the friendliness of the staff. However, there are consistent complaints about outdated facilities, issues with bathroom cleanliness, and dissatisfaction with the breakfast service.
- Clean and comfortable rooms
- Friendly and helpful staff
- Outdated facilities and decor
- Issues with bathroom cleanliness and maintenance
- 5/5
No hot tub like says on website
- 5/5
Clean! No musty odors. Great room! Comfy bed! Polite staff.
- 3/5
The rooms was very clean but they was renovating when we stayed and we had to change rooms because of the noise but front desk staff was very helpful with that
- 3/5
The location is convenient. The parking, shower water pressure, shampoo/lotion and coffee are great. However, the water temperature, cleanliness and hotel in general needs improvement. Looking forward to the upgrades currently underway during our next stay.
- 4/5
🙌😊
- 5/5
Exceptional
- 4/5
Hot tub was filled in.❌ Pool was indoors and warm. ✅ No complimentary breakfast. ❌ This place is more expensive but has less amenities included. ❌ it was a clean and safe location. ✅
- 5/5
You!
- 5/5
This is a great hotel. We have stayed there 2 times already and will stay again for sure!
- 5/5
Exceptional
- 1/5
We did not like the leak in the bathroom. When my husband took a shower, a large amount of water leaked from the wall in the bathroom through the hallway. It took two thousand soak it up. When I told the front desk person she said, oh, we know about that... And I said, well, you shouldn't be renting your room out then.. she was terrible. The rooms were not clean and the bed was not comfortable, but the pillows were okay. I am a Hilton honor member but doubt I will be staying here unless I hear from corporate and get some satisfaction.
- 1/5
Honestly, the lobby was nice. But the cost was far too much. Considering what we found in Harrisburg, Pennsylvania. We did not like the leak in the bathroom. When my husband took a shower, a large amount of water leaked from the wall in the bathroom through the hallway. It took two thousand soak it up. When I told the front desk person she said, oh, we know about that... And I said, well, you shouldn't be renting your room out then.. she was terrible. The rooms were not clean and the bed was not comfortable, but the pillows were okay. I am a Hilton honor member but doubt I will be staying here unless I hear from corporate and get some satisfaction.
- 4/5
Breakfast was good. Staff was great
- 5/5
The staff were very friendly & helpful. The location was also excellent because it was near shopping & restaurants.
- 5/5
Dinner, room and breakfast were great!
- 5/5
Exceptional
- 5/5
Exceptional
- 2.5/5
The area and pool Staff came in my room before my check out time without knocking.
- 2.5/5
Staff came in my room before my check out time without knocking.
- 5/5
Great stay..The pool had no water. Probably regular maintenance.
- 1/5
The building feels quite outdated-the carpets appear to be from the 1980s and haven't been replaced since. That said, the staff is extremely friendly and truly deserves 5 stars. Unfortunately, the property itself is in need of a major renovation. The hallways have a noticeable moldy smell, which was the most concerning and unpleasant part of my stay.
- 5/5
Excellent stay
- 2.5/5
Location of hotel No soap in bathroom, outlet in bathroom did not work, had to go 3 times to front desk to get me key card to work, lobby very nice - rooms were ok. Overpriced
- 2.5/5
Location of hotel No soap in bathroom, outlet in bathroom did not work, had to go 3 times to front desk to get me key card to work, lobby very nice - rooms were ok. Overpriced
- 4/5
Great place for a one night stay
- 2/5
The location was good and convenient. Room was spacious and relatively clean. The night staff accommodated our requests really well. The kitchen staff was rude and we were disappointed. We came to the breakfast buffet (which was included in our booking) about 10 minutes before closing. The waiter told us to take something from the buffet and get seated at the table for order. Buffet was almost empty and we overheard her telling kitchen staff that she is not going to take our order, we were shocked and disappointed. She did not even offer flask of coffee, asked us to get it from the lobby machines. We travelled with 3 kids (2,4,6 yo). We expected to get them fed before our long ride back and we had to stop outside to buy breakfast. One of the other waiters was kind enough to come take our order later when we complained but we were not happy to sit around.
- 4.5/5
Superb
- 2/5
The kitchen staff was rude and we were disappointed. We came to the breakfast buffet (which was included in our booking) about 10 minutes before closing. The waiter told us to take something from the buffet and get seated at the table for order. Buffet was almost empty and we overheard her telling kitchen staff that she is not going to take our order, we were shocked and disappointed. She did not even offer flask of coffee, asked us to get it from the lobby machines. We travelled with 3 kids (2,4,6 yo). We expected to get them fed before our long ride back and we had to stop outside to buy breakfast. One of the other waiters was kind enough to come take our order later when we complained but we were not happy to sit around.
- 5/5
Lovely, non-problematic, nice and quiet last minute overnight stop
- 5/5
The staff is amazing at this hotel. They are friendly and helpful. We had take out omelets with fresh spinach , mushrooms and red peppers with potatoes as part of our stay. Fresh and delicious. The breakfast staff made sure I had everything I needed. The room was clean and large. The lobby is bright with plenty of comfortable seating. We were on the 7th floor which was a quiet spot. We have two well behaved dogs who were welcomed here. We will definitely stay here again.
- 5/5
This hotel was fantastic! Loved the bed, super comfy & clean. Slept so well. Staff was great!
- 4.5/5
We could hear people talking very loud in the outside garden area pass 11:00 pm Great location
- 4.5/5
We could hear people talking very loud in the outside garden area pass 11:00 pm Great location
- 2.5/5
Check in was easy Lightning in the room was minimal needs more lights Morning shower was without hot water
- 2.5/5
Check in was easy Lightning in the room was minimal needs more lights Morning shower was without hot water
- 5/5
Perfect place for our one-night stop - allowed our dog, had a charger for our car, room was quiet, clean and comfortable. Staff is friendly and attentive, our yogurt bowls for breakfast and free coffee/tea station in the lobby were perfect before we hit the road again.
- 5/5
Perfect place for our one-night stop - allowed our dog, had a charger for our car, room was quiet, clean and comfortable. Staff is friendly and attentive, our yogurt bowls for breakfast and free coffee/tea station in the lobby were perfect before we hit the road again.
- 2.5/5
Convenient to I95 Bed linens, bathroom
- 3.5/5
Not worth buying. Nothing really.
- 2.5/5
Convenient to I95 Bed linens, bathroom
- 3.5/5
Not worth buying. Nothing really.
- 5/5
I WANT TO MENTION THAT THE KITCHEN STAFF AND ESPECIALY THE LADY COOK, WENT OUT OF HER WAY TO ACOMMADATE ME. SUPER NICE. TILE FLOORS IN THE ROOMS. NO RUGS.
- 5/5
Breakfast was not included in the price of the hotel stay.
- 4/5
Didn't expect to pay $65 for breakfast buffet !
- 4/5
No free breakfast
- 3.5/5
The elevator would not come when called: the staff was very helpful, they sent up the elevator when called. Then they assigned someone to the 6 th floor who was there when I needed an elevator. I hadn’t thought to ask for a toilet with an adult commode, mine was very low and I am handicapped, so it was difficult because it was a child sized commode! The restaurant was open late, until 10pm, terrific because I arrived late due to very bad road construction traffic. Overall the staff performed their duties, but I wonder why they acted like they didn’t particularly like their job. I would advise welcoming training, interpersonal skills. I should’ve asked for a handicapped room. The sixth floor elevator wasn’t responding to calls. A noisy hotel, kids running up and down the floor. Based on the food I had at the restaurant I chose not to pay for their breakfast. A better deal was found at the next exit on 95, Waffle House. Really good, great friendly service and a bargain!
- 2/5
First room smelled like cigarettes
- 4.5/5
Great location off of 95. Nothing.
- 5/5
Very nice stay. Very clean hotel
- 4/5
Everything was fine
- 3.5/5
Breakfast was not free as advertised. No hot tub. Was advertised but no longer visible. Elevator was troublesome. In room refrigerator was not cold. No free breakfast
- 5/5
Perfect overnight stop for the snowbirders.
- 4/5
clean room
- 4/5
clean room
- 4/5
Very noisy, mold in the bathroom
- 5/5
everyone that worked there was customer service friendly efficient I like the fact that they had a restaurant on premises and the staff was great
- 3.5/5
The mattresses were very hard and the shower water was lukewarm.
- 5/5
Room was clean
- 5/5
Room was clean
- 0.5/5
What is the worst experience I ever had the pool was down green my kids could not use any amenities doors. Rusted staff was unhelpful paid top dollar for no amenities. Want a refund looking to get my lawyer involved for my refund after I paid top dollar with no amenities and they would not cancel or refund me at the location. Please help and refund me my money. I checked out only two hours after I checked in. Pool was green no hot tub no amenities top dollar staff in willing to help bad experience
- 5/5
Very friendly staff
- 5/5
Clean, and great staff
- 5/5
Clean, and great staff
- 5/5
Three times staying so far.
- 5/5
Three times staying so far.
- 5/5
- 5/5
- 5/5
The room was good. The food and service at the bar/grill was awesome.
- 5/5
The room was good. The food and service at the bar/grill was awesome.
- 4/5
Believe for the price, a continental breakfast should be included.
- 4/5
Believe for the price, a continental breakfast should be included.
- 2/5
We were first given our room. The toilet bowl did not work. We called down to the front desk and maintenance came. They could not fix it. They put us in another room, but our keys didn’t work changed keys several times and none of them worked they gave me a fail Safe key that did not work so we had no keys. It took us forever to get to room and I had 3 children with me although the maintenance person was very kind nothing worked. They didn’t offer a free breakfast or anything to compensate for the fact that I had to stay up with children past 11 o’clock to get into a room
- 2/5
We were first given our room. The toilet bowl did not work. We called down to the front desk and maintenance came. They could not fix it. They put us in another room, but our keys didn’t work changed keys several times and none of them worked they gave me a fail Safe key that did not work so we had no keys. It took us forever to get to room and I had 3 children with me although the maintenance person was very kind nothing worked. They didn’t offer a free breakfast or anything to compensate for the fact that I had to stay up with children past 11 o’clock to get into a room
- 5/5
Very clean and up to date.
- 5/5
Very clean and up to date.
- 5/5
The hotel is very pet friendly. Close to stores and restaurants. Clean, friendly, for is great in the restaurant in the hotel as well.
- 5/5
The hotel is very pet friendly. Close to stores and restaurants. Clean, friendly, for is great in the restaurant in the hotel as well.
- 5/5
Dining room. Waitress Pat was terrific. We always stay here when we travel. Great location.
- 5/5
Dining room. Waitress Pat was terrific. We always stay here when we travel. Great location.
- 3/5
The room needed updating and the staff was very attentive
- 3/5
The room needed updating and the staff was very attentive
- 5/5
The front desk person was helpful. Excellent customer service! Thank you!
- 5/5
The front desk person was helpful. Excellent customer service! Thank you!
- 4/5
Great
- 4/5
Great
- 5/5
Great spot for a quick visit with friends. Clean easy access to food and activities
- 5/5
Great spot for a quick visit with friends. Clean easy access to food and activities
- 4/5
It was available
- 4/5
It was available
- 5/5
It was great.
- 5/5
It was great.
- 5/5
Very pet friendly
- 5/5
Very pet friendly
- 5/5
Very pet friendly
- 5/5
Very pet friendly
- 4/5
Comfortable bed.
- 4/5
Comfortable bed.
- 5/5
Yes
- 5/5
Yes
- 4/5
clean room, staff
- 4/5
clean room, staff
- 4/5
All of the above
- 4/5
All of the above
- 5/5
Frst-class operation run. by real ;professionals!
- 5/5
Frst-class operation run. by real ;professionals!
- 4/5
Restaurants, shopping (the Mall) was right across the street. Stay was very friendly and helpful.
- 4/5
Restaurants, shopping (the Mall) was right across the street. Stay was very friendly and helpful.
- 5/5
Amazing experience overall. Great place, very clean, friendly staff. The night light in bathroom and a free EV chargers. Very good breakfast.
- 5/5
Amazing experience overall. Great place, very clean, friendly staff. The night light in bathroom and a free EV chargers. Very good breakfast.
- 5/5
Ease and quickness of checking in. Reasonable price through Travelocity. Clean room. Honored my request of “no” handicap room and higher floor.
- 5/5
Ease and quickness of checking in. Reasonable price through Travelocity. Clean room. Honored my request of “no” handicap room and higher floor.
- 5/5
Property was clean, just needed some updating in a handicapped room. Mattress (2 Queen Room) was worn out needs replacing. Everything else was suitable and comfortable
- 5/5
Property was clean, just needed some updating in a handicapped room. Mattress (2 Queen Room) was worn out needs replacing. Everything else was suitable and comfortable
- 4/5
the room was okay
- 4/5
the room was okay
- 5/5
I love it
- 5/5
I love it
- 4/5
Convenient access from I-95, several dining options in close proximity.
- 4/5
Convenient access from I-95, several dining options in close proximity.
- 3/5
Room is a little bit outdated wallpaper is stained beds are old this room is not up to par
- 3/5
Room is a little bit outdated wallpaper is stained beds are old this room is not up to par
- 5/5
Clean rooms, easy access off of 95.
- 5/5
Clean rooms, easy access off of 95.
- 4/5
Everything was alright except the bathroom door which has a habit to close from outside and to open it you have to have a nickel or a dime to unscrew the lock as was suggested by the front desk clerk. :))
- 4/5
Everything was alright except the bathroom door which has a habit to close from outside and to open it you have to have a nickel or a dime to unscrew the lock as was suggested by the front desk clerk. :))
- 5/5
Room little dated.
- 5/5
Room little dated.
- 3/5
Nice clean quiet and friendly staff
- 3/5
Nice clean quiet and friendly staff
- 5/5
It was fine
- 5/5
It was fine
- 5/5
Quick check in amd friendly staff. Loved that there was a bar and restaurant in the hotel. Very convenient for our one night stay as we were driving home from Florida.
- 5/5
Quick check in amd friendly staff. Loved that there was a bar and restaurant in the hotel. Very convenient for our one night stay as we were driving home from Florida.
- 5/5
Was not able to get WiFi during my 2 day stay.
- 5/5
Was not able to get WiFi during my 2 day stay.
- 5/5
Good bed
- 5/5
Good bed
- 4/5
Pool was dirty and ice machine didn’t work
- 4/5
Pool was dirty and ice machine didn’t work
- 5/5
we love this hotel the staff is courteous and friendly, accomodations clean and comfortable
- 5/5
we love this hotel the staff is courteous and friendly, accomodations clean and comfortable
- 4/5
Everything was good
- 4/5
Everything was good
- 4/5
Short stay
- 4/5
Short stay
- 5/5
Was clean and comfortable
- 5/5
Was clean and comfortable
- 5/5
got locked out and took forever to get a back up key, systems were down. coffee pot didn't work in room staff friendly and super accommodating!
- 5/5
got locked out and took forever to get a back up key, systems were down. coffee pot didn't work in room staff friendly and super accommodating!
- 3/5
bathroom walls weren't particularly clean. shampoo was empty. fridge wasnt plugged in. i particularly needed fridge as i have insulin i wanted to store in there. it was too late to plug it in by thse time i realised.
- 3/5
bathroom walls weren't particularly clean. shampoo was empty. fridge wasnt plugged in. i particularly needed fridge as i have insulin i wanted to store in there. it was too late to plug it in by thse time i realised.
- 5/5
Great location
- 5/5
Great location
- 5/5
Food was great. Amazing.
- 5/5
Food was great. Amazing.
- 2/5
The property looks good the bed mattress is very bad fat it doesn't sleeps well.
- 2/5
The property looks good the bed mattress is very bad fat it doesn't sleeps well.
- 4/5
Great Hotel. Just older than the ones in the area.
- 4/5
Great Hotel. Just older than the ones in the area.
- 5/5
the beds are awesome
- 5/5
the beds are awesome
- 4/5
Good solid quality Hotel.
- 4/5
Good solid quality Hotel.
- 3/5
Fridge didn't get cold, TV took forever to turn on and AC unit was very loud.
- 3/5
Fridge didn't get cold, TV took forever to turn on and AC unit was very loud.
- 3/5
The walk-in shower floor was so slippery when wet i didnt use it. It is definetly not handicapped useable. It could make you handicapped really fast. Shower head did not adjust to stay upright. Ceiling light in bath did not work. Elevator was way out of inspection. The restaurant crew/employees were absolutely fantastic! They should be applauded for sure.
- 3/5
The walk-in shower floor was so slippery when wet i didnt use it. It is definetly not handicapped useable. It could make you handicapped really fast. Shower head did not adjust to stay upright. Ceiling light in bath did not work. Elevator was way out of inspection. The restaurant crew/employees were absolutely fantastic! They should be applauded for sure.
- 4/5
Hilton Garden Inn was a confortable stay. We stayed over night on a trip home from visiting family in Florida. The room was spacious and comfortable. In addition, the fitness center was adequate for a morning work out. It had come to our attention the hotel is being renovated, so I would like to suggest add a door to the one bedroom suite so it can be utilized better.
- 4/5
Hilton Garden Inn was a confortable stay. We stayed over night on a trip home from visiting family in Florida. The room was spacious and comfortable. In addition, the fitness center was adequate for a morning work out. It had come to our attention the hotel is being renovated, so I would like to suggest add a door to the one bedroom suite so it can be utilized better.
- 5/5
Breakfast was super and staff extremely friendly and helpful
- 5/5
Breakfast was super and staff extremely friendly and helpful
- 4/5
The electric car loading docks do not work for people that have a Canadian phone. Not able to download the US app.
- 4/5
The electric car loading docks do not work for people that have a Canadian phone. Not able to download the US app.
- 4/5
Comfortable accommodations and convenient location.
- 4/5
Comfortable accommodations and convenient location.
- 5/5
We frequently travel back and forth from New England to Florida and Florence is where we often end up stopping. We have stayed many different places there but this was the best for us. The service was incredible. The room had everything you could want and the bathroom had a night light. The hotel has charging stations and we have a plugin. So this gave us 40 miles without using gas.
- 5/5
We frequently travel back and forth from New England to Florida and Florence is where we often end up stopping. We have stayed many different places there but this was the best for us. The service was incredible. The room had everything you could want and the bathroom had a night light. The hotel has charging stations and we have a plugin. So this gave us 40 miles without using gas.
- 2/5
Was told they would have a room but I went through 3rd party so I had to wait for just that room and said they wouldn’t recommend using 3rd party so you could be treated just like everyone that checked in while we sat like street people till ours was ready 😡 Then didn’t even get the room choice I chose DISCUSTING!!!
- 2/5
Was told they would have a room but I went through 3rd party so I had to wait for just that room and said they wouldn’t recommend using 3rd party so you could be treated just like everyone that checked in while we sat like street people till ours was ready 😡 Then didn’t even get the room choice I chose DISCUSTING!!!
- 5/5
It was perfect for a quick overnight where we could get dinner and drinks on the premises. For a hotel restaurant it offered a good variety of food. Full Service was at your table and prompt. The staff friendly and helpful. Just an overall good experience.
- 5/5
It was perfect for a quick overnight where we could get dinner and drinks on the premises. For a hotel restaurant it offered a good variety of food. Full Service was at your table and prompt. The staff friendly and helpful. Just an overall good experience.
- 4/5
Stopped for the night after a long day on the road. Check in was efficient but not overly friendly - obviously very busy. Room was typical hotel king room and bed was super comfortable. Shower had phenomenal pressure with plenty of hot water but the shower shampoo did not have a working pump. The neighbors alarm went off at 6:00 am (we were already awake) and continued for a time so we turned on our TV to drown out the sound. We were back on the road very early the next morning. Overall, a good place to stop close to the interstate with lots of gas and food options nearby.
- 4/5
Stopped for the night after a long day on the road. Check in was efficient but not overly friendly - obviously very busy. Room was typical hotel king room and bed was super comfortable. Shower had phenomenal pressure with plenty of hot water but the shower shampoo did not have a working pump. The neighbors alarm went off at 6:00 am (we were already awake) and continued for a time so we turned on our TV to drown out the sound. We were back on the road very early the next morning. Overall, a good place to stop close to the interstate with lots of gas and food options nearby.
- 3/5
For the price no breakfast included. Asked for receipt and received no figures on statement. Not updated
- 3/5
For the price no breakfast included. Asked for receipt and received no figures on statement. Not updated
- 3/5
The room had a strong urine smell as soon as i opened the door. Once i turned on the light there was a Ozone machine in the middle of the floor. The person at the front desk ask me who put it there? Lmao!
- 3/5
The room had a strong urine smell as soon as i opened the door. Once i turned on the light there was a Ozone machine in the middle of the floor. The person at the front desk ask me who put it there? Lmao!
- 5/5
Front desk person was friendly and helpful.
- 5/5
Front desk person was friendly and helpful.
- 3/5
Outside of the property was neat and well cared for. There was plenty of parking on the premises. The inside of the property was dated and some of the areas needed repair like the ceiling in the dining area. Staff was helpful and pleasant. The room was clean but again, it needed updating. For the price $169.00/night, this was a good night’s stay. The area had plenty of restaurants and shopping.
- 3/5
Outside of the property was neat and well cared for. There was plenty of parking on the premises. The inside of the property was dated and some of the areas needed repair like the ceiling in the dining area. Staff was helpful and pleasant. The room was clean but again, it needed updating. For the price $169.00/night, this was a good night’s stay. The area had plenty of restaurants and shopping.
- 1/5
Rude staff, some items did not work in the room & they gave us a fifth floor room we were traveling with our dog
- 1/5
Rude staff, some items did not work in the room & they gave us a fifth floor room we were traveling with our dog
- 3/5
HVAC is an old and not silent, but working as fine as it could.
- 3/5
HVAC is an old and not silent, but working as fine as it could.
- 5/5
Staff make the difference here. Everyone works to ensure the comfort of guests.
- 5/5
Staff make the difference here. Everyone works to ensure the comfort of guests.
- 3/5
I signed up and paid for breakfast but there was nothing in the buffet. Eggs were dried to the pan and no meat. The potatoes were all I got out of the buffet. My waitress was wonderful though and tried hard to take care of me. When I asked the manager if there was more food she shrugged her shoulders and walked away. Not at all what one would expect for a Hilton property.
- 3/5
I signed up and paid for breakfast but there was nothing in the buffet. Eggs were dried to the pan and no meat. The potatoes were all I got out of the buffet. My waitress was wonderful though and tried hard to take care of me. When I asked the manager if there was more food she shrugged her shoulders and walked away. Not at all what one would expect for a Hilton property.
- 5/5
The lobby was clean and the room were clean and smell amazing.there is so many restaurants near by and the hotel has a bar and a market. It has breakfast
- 5/5
The lobby was clean and the room were clean and smell amazing.there is so many restaurants near by and the hotel has a bar and a market. It has breakfast
- 1/5
Roaches really bad
- 1/5
Roaches really bad
- 5/5
Very comfortable and clean room. Great location,
- 5/5
Very comfortable and clean room. Great location,
- 5/5
Wonderful hotel even down to the wonderful fresh fragrance upon entering the lobby.
- 5/5
Wonderful hotel even down to the wonderful fresh fragrance upon entering the lobby.
- 1/5
I arrived at the front desk and the night agent was on the phone with his girlfriend. He kept talking to her while checking me in. As an Honors Member I am entitled to cold bottled water (2 bottles) and none were offered. Elevator was dirty like a NYC street. On Sunday morning at 6 AM, a bedside alarm clock went on, obviously set by a prior guest. Carpets were not clean and on Sunday morning I found out that breakfast is not free and they wanted to charge me $18.00. I will never stay at a Hilton Garden Inn again. Prior experiences in others were similar. And I travel.extensively. stay away.
- 1/5
I arrived at the front desk and the night agent was on the phone with his girlfriend. He kept talking to her while checking me in. As an Honors Member I am entitled to cold bottled water (2 bottles) and none were offered. Elevator was dirty like a NYC street. On Sunday morning at 6 AM, a bedside alarm clock went on, obviously set by a prior guest. Carpets were not clean and on Sunday morning I found out that breakfast is not free and they wanted to charge me $18.00. I will never stay at a Hilton Garden Inn again. Prior experiences in others were similar. And I travel.extensively. stay away.
- 3/5
on checking out 5/30 am no luggage cart available or help from the front counter " only one working " he told us
- 3/5
on checking out 5/30 am no luggage cart available or help from the front counter " only one working " he told us
- 5/5
Conveniently located near restaurants and the highway.
- 5/5
Conveniently located near restaurants and the highway.
- 5/5
Everything was perfect.
- 5/5
Everything was perfect.
- 5/5
Good location to stop on your trip to wherever. Swimming pool is very small.
- 5/5
Good location to stop on your trip to wherever. Swimming pool is very small.
- 2/5
The floors to the lobby and to the elevator were so dirty. Inside the elevator it was either water from the pool or dog pee. Either way it was not pleasant to have to continuously step around. The staff at this hotel should really try to do better house keeping of the common area during the day with this much traffic. As for the rooms, shower had only luke warm water, towels and bed pillows were well worn, bedroom and hallway carpets need deep cleaning. For this price point and a Hilton brand, we were expecting better quality. In the dinner room, tables are not cleaned very well. The 3 different tables we sat at (various times ) all felt sticky and gummy. Not a pleasant eating experience.
- 2/5
The floors to the lobby and to the elevator were so dirty. Inside the elevator it was either water from the pool or dog pee. Either way it was not pleasant to have to continuously step around. The staff at this hotel should really try to do better house keeping of the common area during the day with this much traffic. As for the rooms, shower had only luke warm water, towels and bed pillows were well worn, bedroom and hallway carpets need deep cleaning. For this price point and a Hilton brand, we were expecting better quality. In the dinner room, tables are not cleaned very well. The 3 different tables we sat at (various times ) all felt sticky and gummy. Not a pleasant eating experience.
- 4/5
Property good. Had to pay more than expected/advertised byExpedia for dog
- 4/5
Property good. Had to pay more than expected/advertised byExpedia for dog
- 3/5
smelly sheets.
- 3/5
smelly sheets.
- 5/5
Anne was a sweetheart during our morning breakfast!
- 5/5
Anne was a sweetheart during our morning breakfast!
- 5/5
Fantastic customer service.
- 5/5
Fantastic customer service.
- 5/5
EV chargers are only level one. Had to go find better ones.
- 5/5
EV chargers are only level one. Had to go find better ones.
- 5/5
Cean and quick
- 3/5
Luckily staying alone and had plenty of towels etc/.
- 3/5
My room was Very dusty and dirty. I run it the hot tub room and the hot tub didn’t work. I was not pleased that it said room room service breakfast but they didn’t do it.
- 5/5
Awesome place to stay when in the Area.
- 4/5
Noisy on the first night
- 4/5
Property met our needs. Good area with lots of surrounding restaurants and shopping. I wish it was updated more for a Hilton. Room service and restaurant was very good and reasonably priced.
- 5/5
Staff was on it
- 4/5
Good location clean room and spacious
- 4/5
TV didn't work properly. Breakfast is not free.
- 4/5
Slow check in with computer issue
- 5/5
The hotel was very clean and everyone working there was friendly and helpful. The lobby was cheerful and they have options for casual dinner and drinks in the evening and breakfast.
- 1/5
I arrived with my reservation already paid and they had no room available
- 3/5
Sheets had not been changed.
- 4/5
The stay was fine. Check in was easy and the bed was comfortable. Room didnt smell that great but overall ok stay for one night
- 5/5
Thank you for the team work and clean rooms. Friendly staff add a plus
- 5/5
Overall, the staff was great. Dinner Monday night, though was way too slow. Cook's really didn't seem to care.
- 5/5
Nice
- 5/5
Very cool
- 4/5
Very nice hotel, what you expect from a Hilton Garden Inn, just very expensive because of race weekend. Over $340.00 for one night is a lot.
- 5/5
THEY INCLUDED GRITS ON THE BUFFET. I LOVE SOUTHERN CUISINE.
- 2/5
A little bit dirtier than I like to tolerate. I would not recommend staying their with small children.
- 5/5
Staff friendly. Nice size room. Breakfast options in lobby
- 1/5
Bad.
- 3/5
TV didn’t work properly
- 4/5
The bed was hard and very uncomfortable. Did not get any sleep while I was there. Very unsatisfied. Other then the bed the place was clean and staff very friendly and helpful.
- 5/5
Always a pleasure at a Hilton.
- 3/5
My door key went dead and maintenance had to come n open the door. We could not switch rooms due to none available. I’m just glad it was the last night. The staff was nice.
- 5/5
Nice stay overall
- 4/5
The bed was noisy and to from for me.
- 3/5
- 5/5
The staff is friendly
- 4/5
A nice stay, other guests outside of the property with open containers.
- 3/5
Staff were very nice and helpful. 😀 Breakfast isn’t included you have to pay separately. Around the hotel has restaurants and stores.
- 5/5
Lovely hotel, lobby and outdoor seating area.
- 5/5
Hotel is extremely nice just a little outdated because it is an older property. Indoor pool isn't deep either. Breakfast buffet but it is not free.
- 4/5
The only thing I was upset about was I thought there was a free breakfast buffet but I was told it was $14.95 !! I would recommend this hotel, everything else outweigh the breakfast
- 4/5
Pool And spa need to be cleaned
- 4/5
Very clean comfortable king size bed elevator was very slow
- 1/5
Booked through expedia with breakfast included. Arrive at breakfast buffet in the morning, had two plates served with food only to be told my stay didn’t include breakfast. Showed girl at front desk my itinerary, an email from Hilton listing “breakfast buffet” under my included amenities but was told to call Expedia. Called Expedia and confirmed with them I had breakfast included. Front desk still wouldn’t honor it. Two full plates of food thrown out and gone to waste because the girl at the front wanted to be rude and difficult. Her name was Nikki. Terrible experience and false advertising.
- 5/5
Feels like home