Hampton Inn & Suites Florence Center

Stopped over on a drive down from NY to FL. Was a nice place to stop - clean, comfortable room, friendly staff. Room was on the smaller size and not in the best location (first floor with a lot of activity in the AM - probably a luck of the draw). Would stay there again on my next trip.

Amazing stay. Will definitely stay again on our way through

Great hotel!

Great for a quick stop off of the highway. Well lit parking for safety.

The mattress was worn out. Dips on both sides of the bed.

It’s location and the restaurants in the area

All wooden surfaces in the roo9m were sticky, departure staff said it could be the wax they use... For the charge of #133.00 including tax my wife and I were disappointed in the room. Breakfast was OK, nothing to brag about, coffee was weak, egg and potato's were just warm . Have had much better at other hotels. For a Hilton property we were disappointed Bill McILwraith

Great place to stay

The hotel was clean. The staff were friendly. The room was nice with comfortable bed and a hot shower.

T

No problems. Room was very clean

I'm not writing a review.

I Love Hamptons this one just needs updating..staff was great, breakfast was very good Carpets, beds uncomfortable, light fixture was loose

Carpets, beds uncomfortable, light fixture was loose

Always feel safe and the breakfast is always hot and ready.

Our car broke down and the staff were excellent in helping since we had 2peoplr in wheelchairs..

It was challenging to figure out how to use the tv.

It was challenging to figure out how to use the tv.

Our car broke down and the staff were excellent in helping since we had 2peoplr in wheelchairs..

Worn .needs a refurbishment.

Wonderful choices at breakfast - nice location of the property N/A

Wonderful choices at breakfast - nice location of the property N/A

Everything was great about the hotel , the pool and the hot tub. It seemed a little high to charge $75 a night for a 10 lb dog

Easy check in. Clean room. Convenient parking. Friendly staff.

Carpet in room was wet and dirty.

Pleasant

Convenient with lots of eateries Room Could be updated a little

Convenient with lots of eateries Room Could be updated a little

Eggs out on breakfast buffet

Always clean and friendly Eggs out on breakfast buffet

low toilet seat

Superb

low toilet seat

Very good

The property is centrally located in front of the shopping center and next to the highway entrance. The staffs are very friendly and nice. We spend the night before continuing our journey to Orlando. The parking on the side of the hotel needs to be properly regulated. There are few guests cars that parked taking up to two parking spaces.

Everything was good the kitchen staff was a bit abrupt

The parking on the side of the hotel needs to be properly regulated. There are few guests cars that parked taking up to two parking spaces.

Clean Room , nice breakfast

Exceptional

Exceptional

Very nice

Everything was great

Location

Real close to restaurants, the room was cozy, the staff was wonderful.

Real close to restaurants, the room was cozy, the staff was wonderful.

Location

Good

Dated old room. Friendly staff

Yes

Restaurants near

Restaurants near

Very good

The room was nice and clean as was the restaurant and lobby area. I love the waffles and the breakfast. The staff was very nice too.

Proximity to I95, great breakfast , clean. It is getting a little dated the rooms

Had a great stay. Breakfast was the best!

Please refund $105.74.

Parking convenient. Room clean and bed very comfortable. Would recommend and plan to stay again.

Staff was amazing, and rooms where so nice!

Staff was amazing, and rooms where so nice!

Wasnt aware that i needed to request frsh towels daily but the overall visit was good. The contential breakfadt was okay.

Wasnt aware that i needed to request frsh towels daily but the overall visit was good. The contential breakfadt was okay.

Friendly staff and clean

Friendly staff and clean

Friendliness of front desk staff. Breakfast host was very pleasant too.

Friendliness of front desk staff. Breakfast host was very pleasant too.

Average

Average

Staff was super friendly and helpful. Front desk check-in staff was absolutely amazing and engaging. Everyone spoke and greeted me, and I loved the premade to-go breakfast bags they had for guests! Breakfast was delicious and stocked even up to the last 30 minutes with no staff rushing to shut down, and it was available until 10 am on a weekday! Could have one more bathroom on the first floor, as one was being serviced and I had already checked out.

Staff was very kind and conscious of our needs

Staff was very kind and conscious of our needs

My room was not ready at check in. My reservation confirmation showed 3:00 check in and it wasn’t ready until after 4:00 so I had to wait an hour and then wait in a line of people to check in. Once in my room, temp was 74. Though I turned it down, the temp hadn’t changed even after several hours, so I couldn’t sleep. Tried cooling off in shower, no bath mat so floor was all wet. Later, A maintenance man came, who was very nice and tried to help but all they could do was provide one of those industrial floor drying fans to try and cool the room off for sleep. There were no other rooms available (they said).

My room was not ready at check in. My reservation confirmation showed 3:00 check in and it wasn’t ready until after 4:00 so I had to wait an hour and then wait in a line of people to check in. Once in my room, temp was 74. Though I turned it down, the temp hadn’t changed even after several hours, so I couldn’t sleep. Tried cooling off in shower, no bath mat so floor was all wet. Later, A maintenance man came, who was very nice and tried to help but all they could do was provide one of those industrial floor drying fans to try and cool the room off for sleep. There were no other rooms available (they said).

Comfort.

Nothing

Large rooms good breakfast It’s getting a little dated but still good

Breakfast area was great. Well stocked and the area seemed clean Rooms are tired. Beat up furniture, excess caulking around bathroom fixtures. Hall areas / elevator was not clean. No hand sanitizer or wipes in the provided dispensers.

Location Parking, but I’m always a late arrival.

Centralized The pool was out of order

Breakfast was far could use more options that are healthy . Rooms were very nice and super clean.

Breakfast was far could use more options that are healthy . Rooms were very nice and super clean.

Nice Free breakfast

Very accommodating and great location No dislikes

Staff great. clean room.

Staff great. clean room.

Fresh room

Exceptional Hotel by comfort and price. Nothing

The stay was nice however they need to replace tye pillows and have an exterminator come and spray for bugs/roaches

The stay was nice however they need to replace tye pillows and have an exterminator come and spray for bugs/roaches

Room was spotless! Bathroom was very clean as well.

Room was spotless! Bathroom was very clean as well.

Staff is AMAZING there! From check in to housekeeping and the best complimentary breakfast we have had ANYWHERE. DEFINITELY our new place to stay halfway to Florida for the winter!!! Keep up the good work!

Staff is AMAZING there! From check in to housekeeping and the best complimentary breakfast we have had ANYWHERE. DEFINITELY our new place to stay halfway to Florida for the winter!!! Keep up the good work!

Nothing

Yes

Yes

Staff was great room was what was expected

Staff was great room was what was expected

Excellent

Excellent

Room big and clean but very drab, no decor, very bare and boring.

Room big and clean but very drab, no decor, very bare and boring.

Entrance mats were filthy. Staff acted like that they were doing you a favor. Hallway carpets have stains everywhere. The room had wallpaper coming off the walls. Again, the room carpets were stained and frayed. Stay away from this hotel, We thought Hilton hotel chains would know better that to put their name on a sub par hotel.

Entrance mats were filthy. Staff acted like that they were doing you a favor. Hallway carpets have stains everywhere. The room had wallpaper coming off the walls. Again, the room carpets were stained and frayed. Stay away from this hotel, We thought Hilton hotel chains would know better that to put their name on a sub par hotel.

Nice clean room and friendly staff

Nice clean room and friendly staff

Na

Na

My go to stay while in Fairfax.

My go to stay while in Fairfax.

The was extremely nice 👍 🙂

The was extremely nice 👍 🙂

Friendly staff and great breakfast

Friendly staff and great breakfast

Room looked clean, but found some roaches told the front desk and they did not seem to care very much about that

Room looked clean, but found some roaches told the front desk and they did not seem to care very much about that

Very friendly and responsive staff. Very clean and comfortable room. Would definitely stay there again when we pass this way.

Very friendly and responsive staff. Very clean and comfortable room. Would definitely stay there again when we pass this way.

Staff and amenities was beyond satisfactory

Staff and amenities was beyond satisfactory

Very clean.

Very clean.

Hot tub had no water in it. And one of the main reasons I booked with Hampton because it had a hot tub😕😕😕

Hot tub had no water in it. And one of the main reasons I booked with Hampton because it had a hot tub😕😕😕

Very kin

Very kin

Amazing! Short stay but great

Amazing! Short stay but great

Staff was very helpful, room and hotel were very clean.

Staff was very helpful, room and hotel were very clean.

The staff was super friendly and helpful

The staff was super friendly and helpful

The room was just sparce of anything to make it feel welcoming. Yess, it's a suite but there were no pictures on the walls, no flowers (fake or real) on the table. No pillows on the sofa. When you travel you want to feel comfy, a home away from home. This just felt like a hotel room. Not worth the proce I paid (for 2 suites!?!).

The room was just sparce of anything to make it feel welcoming. Yess, it's a suite but there were no pictures on the walls, no flowers (fake or real) on the table. No pillows on the sofa. When you travel you want to feel comfy, a home away from home. This just felt like a hotel room. Not worth the proce I paid (for 2 suites!?!).

Location and size of room was excellent! No where to put luggage though need a luggage stand or something.

Location and size of room was excellent! No where to put luggage though need a luggage stand or something.

Lovely receptionist, nice entrance hall

Lovely receptionist, nice entrance hall

Good breakfast

Good breakfast

Dirty room

Dirty room

Many healthy options. Staff are as very friendly.

Many healthy options. Staff are as very friendly.

The location and convenience to shopping and dining in the area.

The location and convenience to shopping and dining in the area.

Shdhed

Shdhed

Very nice atmosphere

Very nice atmosphere

Ok

Ok

The staff were very good and friendly, especially the front desk clerk and the lovely woman setting up the breakfast, which, btw, was very good with several options. The whole place is showing its age unfortunately

The staff were very good and friendly, especially the front desk clerk and the lovely woman setting up the breakfast, which, btw, was very good with several options. The whole place is showing its age unfortunately

Good

Good

Bla

Bla

Front desk clerk STACY gave excellent service. All other staff and house keepers were very friendly and nice. Definitely will stay again.

Front desk clerk STACY gave excellent service. All other staff and house keepers were very friendly and nice. Definitely will stay again.

Convenience

Convenience

Pet Friendly- comfortable- great breakfast

Pet Friendly- comfortable- great breakfast

We experienced a strong foul odor upon opening the room door similar to a moldy carpet or a wet dog. I called the front desk right away and asked the overnight attendant for a different room. She offered to look for one and call me back. While waiting for her call, I went to use the restroom. When I turned on the light in the bathroom a roach scurried under a baseboard. At that point I knew we could not stay in any room at that hotel. The toilet and trash can were dirty. I was so turned off, I didn’t even use the bathroom. I called my husband who had gone to park our car and told him about what I saw. Instead of accepting keys to the other room we informed the attendant why we could not stay there at all. She did not have the authority to issue a refund so she provided us with the business card of the guest service director who we could follow up with for a refund. I’ve stayed at Hampton Inn & Suites numerous times and this is the first time I’ve experienced anything like this. Such a treat after 10 hours on the road!

We experienced a strong foul odor upon opening the room door similar to a moldy carpet or a wet dog. I called the front desk right away and asked the overnight attendant for a different room. She offered to look for one and call me back. While waiting for her call, I went to use the restroom. When I turned on the light in the bathroom a roach scurried under a baseboard. At that point I knew we could not stay in any room at that hotel. The toilet and trash can were dirty. I was so turned off, I didn’t even use the bathroom. I called my husband who had gone to park our car and told him about what I saw. Instead of accepting keys to the other room we informed the attendant why we could not stay there at all. She did not have the authority to issue a refund so she provided us with the business card of the guest service director who we could follow up with for a refund. I’ve stayed at Hampton Inn & Suites numerous times and this is the first time I’ve experienced anything like this. Such a treat after 10 hours on the road!

The staff at this hotel are definitely not welcoming. No smile nothing but a straight face both at check in and breakfast.

The staff at this hotel are definitely not welcoming. No smile nothing but a straight face both at check in and breakfast.

I liked the property until someone went into my room when I was out Saturday and helped themself to my white Samsung plug in mobile telephone charger from the desk. The facility was neat, clean. The bed was comfortable. But the theft of my property really disappointed me. I will never stay at another Hampton Inn.

I liked the property until someone went into my room when I was out Saturday and helped themself to my white Samsung plug in mobile telephone charger from the desk. The facility was neat, clean. The bed was comfortable. But the theft of my property really disappointed me. I will never stay at another Hampton Inn.

My children stayed here and said it was super nice, very comfortable beds!!

My children stayed here and said it was super nice, very comfortable beds!!

It's near I-95.

It's near I-95.

The staff were not only so friendly, but hardworking and helpful. Everything was clean and well taken care of. Breakfast was great. Best bacon!!

The staff were not only so friendly, but hardworking and helpful. Everything was clean and well taken care of. Breakfast was great. Best bacon!!

Good place for a stop over

Good place for a stop over

Easy access. Clean, comfortable suite.

Easy access. Clean, comfortable suite.

Was a very nice one night stay. Stay was freindly and everything was clean.

Was a very nice one night stay. Stay was freindly and everything was clean.

We reserved two rooms, and unfortunately, both had serious issues that compromised both cleanliness and safety. In one room, the bathroom was moldy and dirty, and the baseboards were caked in grime. Even worse, the mattress and padding were heavily stained with large, unidentifiable marks and appeared extremely worn and unhygienic. The second room bathroom faucet was leaking, which led to water pooling on the floor. During the night, a member of our party slipped and fell while trying to use the restroom. Thankfully, the injury was not severe. While the manager on duty initially apologized and attributed the poor conditions to “new staff,” she later denied any knowledge of these issues. We’ve always trusted Hilton properties to offer clean, safe, and professionally managed accommodations, but this experience was not only below standards- it was disturbing and unsafe.

We reserved two rooms, and unfortunately, both had serious issues that compromised both cleanliness and safety. In one room, the bathroom was moldy and dirty, and the baseboards were caked in grime. Even worse, the mattress and padding were heavily stained with large, unidentifiable marks and appeared extremely worn and unhygienic. The second room bathroom faucet was leaking, which led to water pooling on the floor. During the night, a member of our party slipped and fell while trying to use the restroom. Thankfully, the injury was not severe. While the manager on duty initially apologized and attributed the poor conditions to “new staff,” she later denied any knowledge of these issues. We’ve always trusted Hilton properties to offer clean, safe, and professionally managed accommodations, but this experience was not only below standards- it was disturbing and unsafe.

Excellent

Excellent

Room was great, the bathroom could’ve been cleaner. The staff was excellent and super friendly, we would definitely stay again if traveling through the area.

Room was great, the bathroom could’ve been cleaner. The staff was excellent and super friendly, we would definitely stay again if traveling through the area.

My recent stay at the Hampton Inn Florence Center was extremely disappointing and far from the quality I’ve come to expect from the Hilton brand. My family and I reserved two rooms and unfortunately experienced multiple serious issues related to cleanliness, maintenance, and customer service. Upon arrival, it was clear that the rooms had not been properly cleaned. One of the mattresses had large, dark stains that appeared to be either red or brown—completely unacceptable from a health standpoint. The room also had visible mold, chewing tobacco left behind, and thick dust in the bedroom, bathroom, and kitchenette. In the second room, the bathroom sink leaked heavily onto the floor, the shower had visible dirt buildup, and the floors had not been cleaned properly. To make matters worse, we were wrongly charged a pet fee for our service animal, despite informing the front desk staff (Stacey) at check-in that both my husband and I are disabled veterans traveling with a trained service animal. We’ve always disclosed this information and are well aware of our rights under federal law. This charge felt not only unjust but discriminatory. The situation escalated when we extended our stay over the phone with an employee named Shaun, who never inquired about the service animal. Later that day, during a migraine episode I was experiencing, our daughter took the animal out for a walk. Shaun questioned her inappr

My recent stay at the Hampton Inn Florence Center was extremely disappointing and far from the quality I’ve come to expect from the Hilton brand. My family and I reserved two rooms and unfortunately experienced multiple serious issues related to cleanliness, maintenance, and customer service. Upon arrival, it was clear that the rooms had not been properly cleaned. One of the mattresses had large, dark stains that appeared to be either red or brown—completely unacceptable from a health standpoint. The room also had visible mold, chewing tobacco left behind, and thick dust in the bedroom, bathroom, and kitchenette. In the second room, the bathroom sink leaked heavily onto the floor, the shower had visible dirt buildup, and the floors had not been cleaned properly. To make matters worse, we were wrongly charged a pet fee for our service animal, despite informing the front desk staff (Stacey) at check-in that both my husband and I are disabled veterans traveling with a trained service animal. We’ve always disclosed this information and are well aware of our rights under federal law. This charge felt not only unjust but discriminatory. The situation escalated when we extended our stay over the phone with an employee named Shaun, who never inquired about the service animal. Later that day, during a migraine episode I was experiencing, our daughter took the animal out for a walk. Shaun questioned her inappr

Pool was under renovation. The option to use the neighboring pool at the Hilton Garden Inn was nice, but more of an inconvenience than simply going downstairs.

Pool was under renovation. The option to use the neighboring pool at the Hilton Garden Inn was nice, but more of an inconvenience than simply going downstairs.

I stopped at Hampton inn on my to Florida was buzzed in for it was close to midnight I was met by a professional woman who was extremely helpful also told me breakfast was at 6:00am I always chose Hampton Inn for the clean rooms and amenities very safe love it

I stopped at Hampton inn on my to Florida was buzzed in for it was close to midnight I was met by a professional woman who was extremely helpful also told me breakfast was at 6:00am I always chose Hampton Inn for the clean rooms and amenities very safe love it

Everything was good with our room and with the staff being helpful.

Everything was good with our room and with the staff being helpful.

Very nice hotel right off of 95. Big rooms, comfortable beds. Very clean. Easy check in. Walking distance to restaurants and shopping. Would definitely stay again on a road trip.

Very nice hotel right off of 95. Big rooms, comfortable beds. Very clean. Easy check in. Walking distance to restaurants and shopping. Would definitely stay again on a road trip.

❤️❤️❤️pretty fantastic!

❤️❤️❤️pretty fantastic!

The whittle was dirty and noisey

The whittle was dirty and noisey

The person at the front desk very helpful and friendly

The person at the front desk very helpful and friendly

NA

NA

I was traveling with my 14yr old dog and requested a 1st floor room. The staff was very accommodating and kind with my last minute request. The hotel is close to I -95.

I was traveling with my 14yr old dog and requested a 1st floor room. The staff was very accommodating and kind with my last minute request. The hotel is close to I -95.

Pleasant and friendly service. Hotel needs some updating. Carpeting is worn… shower needed repairs; beds were comfortable… breakfast was very good.

Pleasant and friendly service. Hotel needs some updating. Carpeting is worn… shower needed repairs; beds were comfortable… breakfast was very good.

Excellent stay! Front desk was efficient and friendly. Asked the right two questions regarding my service animal. Room clean, bedding clean. Shower was clean but could use a little updating for wear. Breakfast was great! Cheese omelettes, ham, pancakes, fresh waffles, fruit, muffins and all the things. Everything was hot and put out early! Even the tea water was piping hot. Hallways were very quiet overnight. Slept great. Perfect stay.

Excellent stay! Front desk was efficient and friendly. Asked the right two questions regarding my service animal. Room clean, bedding clean. Shower was clean but could use a little updating for wear. Breakfast was great! Cheese omelettes, ham, pancakes, fresh waffles, fruit, muffins and all the things. Everything was hot and put out early! Even the tea water was piping hot. Hallways were very quiet overnight. Slept great. Perfect stay.

Yuyy

Yuyy

Check in was quick, smooth and easy and the staff is super friendly! The room is a great size and very comfortable

Check in was quick, smooth and easy and the staff is super friendly! The room is a great size and very comfortable

Friendly staff! Poor room maintenance. No hot water!

Friendly staff! Poor room maintenance. No hot water!

It’s too old.

It’s too old.

Hotel staff was incredibly friendly and helpful.

Hotel staff was incredibly friendly and helpful.

Room was clean and spacious. Free breakfast was nice. Many restaurant options for dinner.

Room was clean and spacious. Free breakfast was nice. Many restaurant options for dinner.

Close to Race track and shopping

Close to Race track and shopping

Nice!

Nice!

The breakfast was good. The pool was closed!

The breakfast was good. The pool was closed!

It was a long procedure for someone who had problem walking. I have video if ofdistance Do not think price at this point is acceptable

It was a long procedure for someone who had problem walking. I have video if ofdistance Do not think price at this point is acceptable

Surprised they wouldn’t let me my hilton honour number to my reservation

Surprised they wouldn’t let me my hilton honour number to my reservation

Did not like the fact that I had to pay a convenience fee upon arrival i thought everything was included in the original charge

Did not like the fact that I had to pay a convenience fee upon arrival i thought everything was included in the original charge

I loved everything about this hotel

I loved everything about this hotel

Nice, friendly, quick and convenient.

Nice, friendly, quick and convenient.

Wonderful clean quiet

Stay there whenever we are traveling between Delray, Fl. and Ocean City NJ, very convenient!

Wuick

Really didn’t enjoy stay. Was noisy and the door was propped open when arriving. Viewed some crumbs on lounging chair also. Didn’t live up to the Hampton Inn experience.

The property was located in a complex with many other hotels right off 95. Very convenient and safe. The room was basic, the bed was very comfortable. We did have a roach in our bathroom which happens but is not fun. Breakfast was mediocre, the coffee was weak, the oatmeal was bland and the fruit was canned. I’m not sure how this hotel got rated as high as it was. Overall not worth the $159 we paid.

Friendly staff and very clean!

very nice hotel

This is a great place to stay!

This is very expensive Breakfast was not great at all

The Hampton Inn was very convenient to I95. The staff were very nice and the room clean. Close to restaurants too.

Great location- will stay again.

The blankets look very old and dirty, we even found a small bug on one of the blankets when we first entered the room. Peeling paint on walls and ceiling, rusted bathroom hardware and lamps. Carpet looks dirty. Not enough lighting, feels depressing.

Staff was so kind and helpful. Breakfast was great.

Rug was damp, shower was dirty, room was musty.

Very much liked the convenient location near I-95, the cleanliness, and most of the service.

The person at the front desk was so kind and welcoming!

Very convenient off the highway, modest but nice and clean hotel

Did an overnight in Florence NC on our way from NYC to Florida. Stayed at the Hampton Inn after reading reviews on Travelocity. Great choice. Reasonably priced and lots of dining options close by.

Friendly staff

The hotel is very clean a well located

Great location especially for travelers needing an overnight pit stop. Hotel was very comfortable, clean and close to a variety of restaurants.

Nice place. Great breakfast spread 👍

Great service

Very clean & centrally located.

We were surprised at house outdated this Hampton Inn looked. The Hampton Inns we have stayed out in the past were beautifully, updated and felt clean. This one was a disappointment.

Convenient the I-95

very friendly staff. Conveniently located close to I-95 with shopping close by

Nice place mattress are like rocks. And they charged me more that the Expedia posted price.

They gave my room away even with a guaranteed credit card reservation. They were rude and not accommodating at all

Staff was extremely helpful,breakfast was wonderful

Fine for a stop over stay

Thought room was great! Looks newly done. Only exception was someone needs to learn to caulk around the tub, it's stained yellow . The shower heads are yellow as well. Need cleaning with bleach.

We’ve always liked Hampton Inns and this one is very nice, a little dated but staff is very friendly and beds are comfy

Gluten free options offered for breakfast

Great location, great staff!

Ok stay. The shower was challenging to regulate the water. Old.

The breakfast was good and room quiet at night.

This is absolutely my favorite Hotel and location to stay on my way up north and back down South. The place is awesome. The area is awesome and the Staff are superb. Wont stay anywhere else

-She was compliant and asked the proper legal questions pertaining to my service animal 10/10 (First time I have been questioned about my service animal at a Hampton Inn) -Room clean and quiet 9/10 -Breakfast buffet timely and fresh. Consisted of waffles, omelettes, potato, bacon, fruit, cereals, bagels, etc. 9/10 -Easy access on and off I95. Multitude of shopping and restaurants 10/10

My room was dirty when I checked in.

Great location.

Staff is amazing and the beds are super comfortable. Rooms are well designed. Furniture is a bit dated and dirty, but overall outstanding!

I booked with Hotels.com and was added a fee for my pet which Hotels did not show on thier site. The hotel said they could do nothing as they have no control over the 3rd party bookings. The hot tub was closed and filthy and the pool was open with some item floating in the bottom of it. There was also lifted metal rails around the decking of the pool area. Furthermore, the picture listed with Hotel.com was of an indoor pool which they did not have. It was a $300 stay; checked in at 6:30pm and checked out 12 hours later thank goodness!

The whole place is very pleasant

When we entered the hotel the hallways smelled very badly. It proceeded to still be a problem when we entered our room, 335. Floors were very damp and wet to the touch. The room also smelled very badly. It was unfortunate that we got there so late because if we have gotten there earlier I would have asked change rooms but we were too tired and needed to sleep cuz we had been on the road for 12 hours. We were extremely unsatisfied and disappointed with the quality of the room. Given that ratings online were very high, the room definitely did not represent that. The room was actually so bad we think we should have a refund. We definitely will tell others not to stay there.

Needs an update. AC was very loud. Area around the hotel wasn’t great

Stacey is amazing. So awesome as a host. Thank you for going above and beyond.

Stacy at the front desk was warm and friendly and very knowledgeable! Awesome check in. Gigantic cockroach in the elevator. The room was not clean- especially the shower!!

Nice place to stay. Quiet and clean. We enjoyed it very much. Friendly staff too!

Great staff! Loved the hotel and especially every staff member. Only complaint is we had a beautiful suite with beautiful sliding barn doors. But because of that, we couldn’t lock the bathroom or bedroom door. Perfect for a honeymooning couple, but uncomfortable for a family with children. Even taking a shower undisturbed was difficult. Would have been amazing if we were just a couple!

I

The location is very convenient. Lots of dining options nearby.

Property was nice and family friendly traveling with an infant.

I liked that you can sit outside in the front or the back.

The lady who checked me in at about 7:30 was awesome friendly and extremely helpful and I would definitely come back

Our room was spacious and clean. The hotel staff were very polite!

Definitely would return.