SpringHill Suites Flagstaff

Great hotel. Staff was amazing. Good breakfast which was included. Perfect for me and my family.

Great location and excellent staff to answer and questions or requests.

Exceptional

Had an issue with the door and staff responded and resolved in just a couple of minutes!

Although a little aged and in need of update this hotel is very convenient to the airport and has a free shuttle back and forth. Room was clean and well appointed. Had plenty of water in the fridge. I would stay here again.

The rooms were amazing, bed was super comfy, I could use my streaming apps to watch whatever I wanted, and the entire property was just new-looking. Nothing.

Location Shampoo, conditioner were not filled

The hotel was nice yet there was a strong mildew smell in the lobby and we could not find a room that smelled okay on the 4th floor. The staff was very nice and let me smell different rooms. I ended up with a 5th floor room right next to the elevator, but it was surprisingly quiet. The breakfast was good, but we did not feel we could use the pool because of the strong odor.

Nice hotel. Conveniently located.

The location, cleanliness and being modern is excellent. The room setup and size is not! There are 5 of us in the room (said to sleep 7) and to have the closet and sink/mirror in the bathroom is just not convenient. The walk room at the end of the beds was so small, that the ability to roll the suitcase was near impossible. The layout is just very inconvenient!

Enjoyed our stay in Flagstaff.

one neganive is that 3rd floor walking noise effecting the 2nd floor.

Exceptional

We did go down and request more towels because there were only 3 in the room. Our only real complaint was that there were wet spots on the carpet when we arrived. They were spread out and we "found" them as we walked around the room in our socks. All in all a good stay.

Overpriced room and extremely uncomfortable pillows.

Overpriced room and extremely uncomfortable pillows.

Need bigger bed pillows. Staff was very attentive.

Exceptional

Exceptional

Friendly staff The carpet was torn at the front door but it didn’t affect our stay.

Good

The room was spacious

I will stay again very clean nice hotel.

Breakfast

The beds were really comfortable and the room was fairly spacious. Breakfast

Breakfast menu has limited options and coffee quality was watery on all Marriott hotels we stayed. Bold coffee is miss labeled in my opinion.

Superb

Muy bien hotel y buen. Servicio

Exceptional

Very friendly staff that helped answer all of our questions about the area. Nothing. Everything was good.

Very friendly staff that helped answer all of our questions about the area. Nothing. Everything was good.

Perfect central location for visiting family in the area

Very clean

Superb

The staff were extremely polite and attentive. Loved their positive welcoming attitudes after a 2 hour drive. The property was clean, easy parking and it’s surrounded by a number of places to eat and a Walmart about less than half a mile up the road. The reason I did not give it 5 stars is because the room smelled like dirty, smelly feet. Specifically the couch. I only stayed 1 night, we were with 2 under 10 and a teenager. and I didn’t want to go through the trouble of asking for another room - not even sure of that was an option. I ended up covering the sofa with a blanket I travel with, to cover up the smell. It was also a learning listening to bring Lysol spray with me from now on. Also, I wanted to mention that the sofa was not a pull out mattress, nor was it a trundle as the room flyers stated, so that was also disappointing. Again, the staff was absolutely amazing and would probably be the only reason why I would return..

Stayed for a night on our way to Phoenix. Overall a good stay; clean, close to the highway and not far from restaurants and shopping. The only caveat was that the pool was closed.

Clean room, comfortable bed, good breakfast, great location

Exceptional

Nice and clean hotel. Looks updated. The bathroom door is hard to open and close but appreciate the spacious closet. They charge for parking.

Exceptional

Superb

Room looked nice at first, but extremely unfunctional. Very crammed. The bathroom door housed the toilet and shower, sink/vanity, ans closet... so only one persoon could use any of the rooms at once. Only place to put luggage was the closet, so you couldn't access it if someone else waa in the shower or bathroom. Very inconvenient for a family. Shower head was very short... barely fit me at 5'6" and was way too short for my 6'1" husband. The shower curtain also didn't fit the entire length of the shower for some reason, so ot let a ton of cold air in. Very awkward layout. Breakfast was good. Staff was very attentive and quick... we needed more pillows and towels since the room wasn't stocked for more than 3 people.

Bed we very comfortable and very clean staff was wonderful and breakfast was great The ac was loud, places looks newer in pics ,I keep smelling the fire that was outside other then that everything else was good

Very good

The ac was loud, places looks newer in pics ,I keep smelling the fire that was outside other then that everything else was good

I stayed at SpringHill Suites Flagstaff primarily for work - I was there to shoot both photo and video - but it also turned into a comfortable and enjoyable stay. The hotel itself feels modern and well-maintained. The lobby and common areas look fresh, clean, and recently updated, which creates a very good first impression. Our room was spacious and functional. We had two queen beds and a sofa bed, a decent-sized TV, a microwave, and a small fridge. One minor issue was that the TV screen had some color distortion in the center (slightly bluish), as if it had been impacted, but it didn’t really affect our stay. I appreciated the blackout curtains and the climate control system, which was easy to manage. The bathroom included a full bathtub with a shower, which was convenient. Housekeeping was done every other day, and I really liked that they respected how I arranged my bed - they didn’t redo it in a way I wouldn’t like. That attention to detail stood out. Breakfast was surprisingly good for a continental setup. There were hot options like eggs and sausage, as well as oatmeal, cereals, yogurt, fruits, waffles, toast, and bagels. The only thing I would improve is the coffee - it looked like coffee, but the flavor and aroma were quite weak. The staff was very friendly and welcoming at check-in, which set the tone for the whole stay. Also, when we needed extra towels, it was easy to get them quickly. One thing that was unexpected was the parking fee. I don’t recall seeing that clearly when booking, but fortunately, it was waived due to membership. Overall, a very solid experience. Comfortable, clean, and convenient - especially for a work trip.

I stayed at SpringHill Suites Flagstaff primarily for work - I was there to shoot both photo and video - but it also turned into a comfortable and enjoyable stay. The hotel itself feels modern and well-maintained. The lobby and common areas look fresh, clean, and recently updated, which creates a very good first impression. Our room was spacious and functional. We had two queen beds and a sofa bed, a decent-sized TV, a microwave, and a small fridge. One minor issue was that the TV screen had some color distortion in the center (slightly bluish), as if it had been impacted, but it didn’t really affect our stay. I appreciated the blackout curtains and the climate control system, which was easy to manage. The bathroom included a full bathtub with a shower, which was convenient. Housekeeping was done every other day, and I really liked that they respected how I arranged my bed - they didn’t redo it in a way I wouldn’t like. That attention to detail stood out. Breakfast was surprisingly good for a continental setup. There were hot options like eggs and sausage, as well as oatmeal, cereals, yogurt, fruits, waffles, toast, and bagels. The only thing I would improve is the coffee - it looked like coffee, but the flavor and aroma were quite weak. The staff was very friendly and welcoming at check-in, which set the tone for the whole stay. Also, when we needed extra towels, it was easy to get them quickly. One thing that was unexpected was the parking fee. I don’t recall seeing that clearly when booking, but fortunately, it was waived due to membership. Overall, a very solid experience. Comfortable, clean, and convenient - especially for a work trip.

Very good

Ambiance l,location and staff They have house keeping every other day

Ambiance l,location and staff They have house keeping every other day

Great rooms, great breakfast.. Loud construction on the pool!

The room was clean and comfortable. The breakfast had a variety of options. The exercises room was very nice and clean. We enjoyed our stay!

Room is clean. Breakfast is great also with options especially hot meals

Would have been nice to know the pool closed after I had booked. Kids wanted to swim and they couldn't. Staff was very good at the front desk.

The thing I didn't like was that we found out when we got there that we had to pay for parking. Now that probably wouldn't have been an issue if the parking lot was enclosed instead of just an open parking lot. Why are you paying $10 for parking overnight when there's no kind of protection for your vehicle? The other thing that was a disappointment was that the pool was closed it would have been nice to be notified in advance that the pool would not be available. I'm assuming that they're doing some kind of restoration on it, no information on that.

Place was great. Staff was very friendly. The rooms were clean and spacious. Breakfast was good as well. Location very close to stores, restaurant and school.

Very friendly and helpful staff

Great

very nice employees, nice shower, elevator a bit shaky doors didn’t close all the way

Na

The pool area was closed so that was a bummer but the staff were excellent. They allowed us to check in early which really helped us out.

Nice stay

Was a little bummed out that the pool wasn’t open, but otherwise everything was great.

Was a little bummed out that the pool wasn’t open, but otherwise everything was great.

It was great!

Breakfast was great

Breakfast was good, staff were pleasant STOP CHARGING FOR PARKING, YOURE CHARGING A PREMIUM FOR THE ROOM AND YOU STILL CHARGE FOR PARKING. WAKE UP, YOUR CUSTOMERS FEEL VIOLATED.

clean room staff very nice

clean room staff very nice

Great room. Friendly staff. Just some street noise to be aware of.

Great room. Friendly staff. Just some street noise to be aware of.

Yes

Yes

Location was great and staff was friendly. I did appreciate the size/space in the room The A/C & heat unit was so extremely loud and rattled all night. The bed pillows were also weirdly small-almost like a couch pillow. The room was extremely dark and worn out looking (especially the bathroom), very underwhelming for the price. There were even pieces off of the bed missing which just left a big wood hole. The pool wasn’t in service and there was a $10.00 parking fee-both which I wasn’t really aware of when booking. Lastly the breakfast was very dull.

Location and staff Restrooms could have been a little more clean when it comes to the little details

Low-wattage bulbs in the lamps provided. Hotel illegally charged us for hotel parking, neglecting to inform us of the parking charge in advance. Refunded the charge when we confronted them about it.

Room was great and sizeable. Wish the pool area was open.

The breakfast had many options including hot eggs and sausage. We chose this hotel because of the pool. But it is clear the pool has not been open for a while. We would have chosen a different hotel if we knew it was closed. The hotel also charged me for parking which seemed unnecessary.

The sliding door to the bathroom keeps derailing

Location was nice Breakfast was not the best, room wasn't the cleanest, did not realize there would be so many dogs, didn't realize it was a pet friendly hotel and myself and two guests all have dog allergies so we did not sleep the best

The room was for three and had a king bed and pull out couch bed. Unfortunately the pull out bed mattress was quite lacking and pretty uncomfortable. Ended up sleeping on the couch instead. Besides that, really enjoyed our stay here!

Great Stay! Very clean

Great Stay! Very clean

The room was good and staff very friendly

The room was good and staff very friendly

It needs carpet change

It needs carpet change

Clean room, nice place, great location, very clean

Clean room, nice place, great location, very clean

This hotel needs to be renovated. I felt 220 a night is very overpriced, feels like a $90 a night.

This hotel needs to be renovated. I felt 220 a night is very overpriced, feels like a $90 a night.

Great

Great

Room fine, staff rude, charged to park car

Room fine, staff rude, charged to park car

The rooms were very clean and the breakfast was a nice perk.

The rooms were very clean and the breakfast was a nice perk.

Pool was closed for our stay which was such a bummer. Otherwise good!

Pool was closed for our stay which was such a bummer. Otherwise good!

Comfy and convenient

Comfy and convenient

Everything was great. Check in, lobby, room,....

Everything was great. Check in, lobby, room,....

Very clean, decent breakfast as well

Very clean, decent breakfast as well

Rooms were spacious and well kept. Maid service was excellent

Rooms were spacious and well kept. Maid service was excellent

The room was nice. But they didn’t tell us when we booked this day that the pool wasn’t functioning. Also, they charged me for late checkout without telling me I would be charged

The room was nice. But they didn’t tell us when we booked this day that the pool wasn’t functioning. Also, they charged me for late checkout without telling me I would be charged

Soundproofing was poor; we spent the night listening to children in the adjacent rooms and hallways. The staff was nice. We were surprised by a parking charge which was not disclosed at the time of booking or on the confirmation email.

Soundproofing was poor; we spent the night listening to children in the adjacent rooms and hallways. The staff was nice. We were surprised by a parking charge which was not disclosed at the time of booking or on the confirmation email.

Pool was closed and that was one of the reasons we had booked for inside pool. Unaware of pool not working until heading to the pool. Staff never mentioned pool unavailable. Would have booked somewhere else if i had known the pool was out of service.

Pool was closed and that was one of the reasons we had booked for inside pool. Unaware of pool not working until heading to the pool. Staff never mentioned pool unavailable. Would have booked somewhere else if i had known the pool was out of service.

Great facility! So clean, great service! We loved the sofa couch with a trundle for the kids. We all slept great!

Great facility! So clean, great service! We loved the sofa couch with a trundle for the kids. We all slept great!

Bathroom had mold

Bathroom had mold

Clean hotel

Clean hotel

Front desk and breakfast service

Front desk and breakfast service

The parking was limited but overall it was a nice hotel and in a good location. The staff at the front desk was very friendly.

The parking was limited but overall it was a nice hotel and in a good location. The staff at the front desk was very friendly.

Early check in with guest services was great. Friendly as well

Early check in with guest services was great. Friendly as well

Parking area was very save. We did not use laundry facilities cannot comment on that. Staff was very friendly and our room was at a perfect location for us to take our dogs out back to the pet area. Our two dogs had plenty of room and all of us were very comfortable during our stay.

Parking area was very save. We did not use laundry facilities cannot comment on that. Staff was very friendly and our room was at a perfect location for us to take our dogs out back to the pet area. Our two dogs had plenty of room and all of us were very comfortable during our stay.

Location is close to the highway and there are several restaurants in walking distance.

Location is close to the highway and there are several restaurants in walking distance.

Amazing!!!

Amazing!!!

Locations

Locations

Great property, breakfast, room and staff! B wry pleased with our experience!

Great property, breakfast, room and staff! B wry pleased with our experience!

I love the separate sitting area from the bed. Clean. Good breakfast selections.

I love the separate sitting area from the bed. Clean. Good breakfast selections.

Staff was great

Staff was great

Elevators were not working and there was no floor access from the parking levels.

Elevators were not working and there was no floor access from the parking levels.

I like that hotel and the most comfortable bed.

I like that hotel and the most comfortable bed.

Bible museum was great

Bible museum was great

It was good for our family.

It was good for our family.

The hotel was very clean. It was a good place to stay with family. The bathroom in our suite didn't feel private because of the layout to the room but it works for couples. The door to the restroom is a sliding frosted door, not visible from the outside so its ok, however it was the only door so no door to the toilet shower area. The closet and room was very nice large space areas and the microwave and Kurig were a plus! Breakfast was great!!

The hotel was very clean. It was a good place to stay with family. The bathroom in our suite didn't feel private because of the layout to the room but it works for couples. The door to the restroom is a sliding frosted door, not visible from the outside so its ok, however it was the only door so no door to the toilet shower area. The closet and room was very nice large space areas and the microwave and Kurig were a plus! Breakfast was great!!

Love this brand. Will be staying more often.

Love this brand. Will be staying more often.

I love staying this property! This was our second stay. My only recommendation would be the breakfast to be more tasteful and a new brand of coffee(tasted like water). I was disappointed with this meal.

I love staying this property! This was our second stay. My only recommendation would be the breakfast to be more tasteful and a new brand of coffee(tasted like water). I was disappointed with this meal.

Room Bathroom needs a good scrub down, you can see spots of black mold on the shower walls. Paper is peeling in the bathroom by the floorboard.

Room Bathroom needs a good scrub down, you can see spots of black mold on the shower walls. Paper is peeling in the bathroom by the floorboard.

Everything was clean

Everything was clean

NICE STAY

NICE STAY

Nice place

Nice place

They never kept the hot water actually hot during the breakfast. No complaints other than these

They never kept the hot water actually hot during the breakfast. No complaints other than these

Easiest check in ever! The girl at the desk was so sweet.

Easiest check in ever! The girl at the desk was so sweet.

Overall, we like the hotel, but improvements can be made.

Overall, we like the hotel, but improvements can be made.

Liked all the above. Didn't like their bed. Both my husband wokebwith back aches every morning.

Liked all the above. Didn't like their bed. Both my husband wokebwith back aches every morning.

Overall was good! Pool is old.

Overall was good! Pool is old.

Great location, good continental breakfast and coffee.

Great location, good continental breakfast and coffee.

Welcoming

Welcoming

I had an amazing stay at this hotel! Everything was spotless – the rooms were very clean, modern, and well-maintained. The staff were incredibly kind and helpful, always making us feel welcome. The breakfast was a great surprise too – fresh, delicious, and a perfect way to start the day. The location is fantastic. You’re close to everything – Walmart, tons of restaurants, and anything else you might need is just around the corner. The view from the hotel is beautiful, and the pool was clean and relaxing – a real bonus after a long day. The only thing I’d suggest is to reconsider the parking fee. With so much parking available around, it feels unnecessary to charge for it. If that small fee were removed, this place would be absolutely perfect. Still, that doesn’t change the fact that I’d definitely come back and highly recommend it to anyone. Super clean, amazing service, and overall, totally worth coming. A solid 5 out of 5 from me!

I had an amazing stay at this hotel! Everything was spotless – the rooms were very clean, modern, and well-maintained. The staff were incredibly kind and helpful, always making us feel welcome. The breakfast was a great surprise too – fresh, delicious, and a perfect way to start the day. The location is fantastic. You’re close to everything – Walmart, tons of restaurants, and anything else you might need is just around the corner. The view from the hotel is beautiful, and the pool was clean and relaxing – a real bonus after a long day. The only thing I’d suggest is to reconsider the parking fee. With so much parking available around, it feels unnecessary to charge for it. If that small fee were removed, this place would be absolutely perfect. Still, that doesn’t change the fact that I’d definitely come back and highly recommend it to anyone. Super clean, amazing service, and overall, totally worth coming. A solid 5 out of 5 from me!

I selected this hotel based upon price, location, and brand. The hotel met my expectations in most areas but not all. First, I was awakened at 6:30 am on a Sunday morning by a barking dog in a room just down the hall from mine. I knocked on the door but nobody answered. After I got dressed I informed the front desk, but the dog kept on barking. Secondly, after I checked out I saw a $10 charge to my credit card for parking. I’m sure there is something buried in the paperwork about the charge, but nothing obvious. The charge seems excessive for Flagstaff, and makes the room price less competitive. I’ll remember on my next trip

I selected this hotel based upon price, location, and brand. The hotel met my expectations in most areas but not all. First, I was awakened at 6:30 am on a Sunday morning by a barking dog in a room just down the hall from mine. I knocked on the door but nobody answered. After I got dressed I informed the front desk, but the dog kept on barking. Secondly, after I checked out I saw a $10 charge to my credit card for parking. I’m sure there is something buried in the paperwork about the charge, but nothing obvious. The charge seems excessive for Flagstaff, and makes the room price less competitive. I’ll remember on my next trip

Hotel is getting a bit old and tired though and didn’t have correct bedding and towels our party and bathroom sliding door kept breaking.

Hotel is getting a bit old and tired though and didn’t have correct bedding and towels our party and bathroom sliding door kept breaking.

Staff were helpful and friendly, especially Melissa in breakfast are.

Staff were helpful and friendly, especially Melissa in breakfast are.

We had a great 2 nights stay to enjoy the Grand Canyon. Traveling with kids. Good breakfast however the kids missed hot chocolate option. Staff very friendly and willing to help all the time. Lindsey at the front desk was very kind and helped me every time we needed something (laundry, printing, extra key card). We will definitely come back to this hotel.

We had a great 2 nights stay to enjoy the Grand Canyon. Traveling with kids. Good breakfast however the kids missed hot chocolate option. Staff very friendly and willing to help all the time. Lindsey at the front desk was very kind and helped me every time we needed something (laundry, printing, extra key card). We will definitely come back to this hotel.

The hotel was well maintained and updated. My kids said, it was very fancy. The double queen room with a pull out couch worked perfect for my family of 5.

The hotel was well maintained and updated. My kids said, it was very fancy. The double queen room with a pull out couch worked perfect for my family of 5.

Room was clean. Front desk was amazing to offer assistance in the evening when checking in. Breakfast fell short. Staff was slow at best stocking food.

Room was clean. Front desk was amazing to offer assistance in the evening when checking in. Breakfast fell short. Staff was slow at best stocking food.

We loved our stay. Would pick this hotel again the next time we visit Flagstaff. Thank you

We loved our stay. Would pick this hotel again the next time we visit Flagstaff. Thank you

Staff was friendly and helpful. Location is close to restaurants and main roads.

Staff was friendly and helpful. Location is close to restaurants and main roads.

Great place to stay!

Great place to stay!

This place is getting updated, however, the couch/trundle bed in our room was stained and dirty feeling. The carpet on the stairs was all tattered. The rooms are tight and not a lot of room for a family of 4 or 5. They allow people to bring pets to this hotel but people bring their dogs and such to breakfast and that grossed us out. In our opinion there should be NO pets allowed near food.

This place is getting updated, however, the couch/trundle bed in our room was stained and dirty feeling. The carpet on the stairs was all tattered. The rooms are tight and not a lot of room for a family of 4 or 5. They allow people to bring pets to this hotel but people bring their dogs and such to breakfast and that grossed us out. In our opinion there should be NO pets allowed near food.

NA

NA

The property was nice, bed was hard,and the pillows to soft, felt like sleeping on the mattress with no pillows. The place was very clean and the staff was nice.

The property was nice, bed was hard,and the pillows to soft, felt like sleeping on the mattress with no pillows. The place was very clean and the staff was nice.

Great hotel

Great hotel

I am not one that likes to leave a harsh comment but the room that was given was very poorly cleaned due to hair belonging to others being left and the couch being unable to sit and/or sleep on due to it being extremely unclean.

I am not one that likes to leave a harsh comment but the room that was given was very poorly cleaned due to hair belonging to others being left and the couch being unable to sit and/or sleep on due to it being extremely unclean.

Nice hotel close to everything

Nice hotel close to everything

Great stay. Hotel was nice & warm, breakfast was good, & overall, front desk staff were awesome! Self parking available as well! Hotel is located near to a lot of places including grocery stores, restaurants, & gas stations. Not too close, not too far.

Great stay. Hotel was nice & warm, breakfast was good, & overall, front desk staff were awesome! Self parking available as well! Hotel is located near to a lot of places including grocery stores, restaurants, & gas stations. Not too close, not too far.

Very clean hotel with nice staff.

Very clean hotel with nice staff.

The only reason it wasn't a 5 all the way around is because i found a gross brown stain on the comforter, but I had my own blanket so i just used it.

The only reason it wasn't a 5 all the way around is because i found a gross brown stain on the comforter, but I had my own blanket so i just used it.

Lady running the breakfast area was amazing. Talked to my daughter so nicely, added a personal touch. I wish i could remember her name for sure but my daughter thinks it was melissa. She was an older lady

Lady running the breakfast area was amazing. Talked to my daughter so nicely, added a personal touch. I wish i could remember her name for sure but my daughter thinks it was melissa. She was an older lady

My only issue was the breakfast in the morning. It was a substandard Marriott presentation. It seemed to be cutting corners coming from a retired Marriott F&B Director.

My only issue was the breakfast in the morning. It was a substandard Marriott presentation. It seemed to be cutting corners coming from a retired Marriott F&B Director.

perfect

perfect

Love our room! Perfect space for our kids to play.

Love our room! Perfect space for our kids to play.

Everything was great!

Everything was great!

The suite did not disappoint w exception to the extra linen for the pull-out sofa & trundle, which was not fresh, (long strands of hair & a few spots), but w/o hesitation the staff sent up clean linens. The staff was attentive, friendly, and absolutely thoughtful.. from the simple birthday card w free treat for my little guy to breakfast hostess Melissa's attentiveness & knowledge of the menu items offered. Our family and I were pleasantly surprised & satisfied with our stay. If any suggestions could be made, it would be to expand the "fitness center's" equipment and the pet's area by another parking spot or two. We look forward to our next stay.

The suite did not disappoint w exception to the extra linen for the pull-out sofa & trundle, which was not fresh, (long strands of hair & a few spots), but w/o hesitation the staff sent up clean linens. The staff was attentive, friendly, and absolutely thoughtful.. from the simple birthday card w free treat for my little guy to breakfast hostess Melissa's attentiveness & knowledge of the menu items offered. Our family and I were pleasantly surprised & satisfied with our stay. If any suggestions could be made, it would be to expand the "fitness center's" equipment and the pet's area by another parking spot or two. We look forward to our next stay.

Accesible y comodo

Accesible y comodo

It was great and breakfast was great but there are other charges that they charge that you don’t know about till you look at you emailed receipt my room was 139 and after the hidden frees I paid 180 I think they should include the free in the price give and they shouldn’t charge you the park in a open parking lot

It was great and breakfast was great but there are other charges that they charge that you don’t know about till you look at you emailed receipt my room was 139 and after the hidden frees I paid 180 I think they should include the free in the price give and they shouldn’t charge you the park in a open parking lot

The free breakfast was excellent. The staff was friendly. Check in was easy. We slept great and there were a lot of restaurant options near by.

The free breakfast was excellent. The staff was friendly. Check in was easy. We slept great and there were a lot of restaurant options near by.

It was all good, would highly recommend.

Great location for doing the North Pole Experience. Easy to find, easy access to getting around. The staff was very nice making checking in and out easy. Nice breakfast is included in the morning with options of eggs, bacon, waffles, bagels, and much more.

The hotel was worth for what I paid.

👍

We really liked this place

Last month when I was there the chair in the room was broken. It was exchanged for one in another room. This visit chair again broken. Didn’t have it exchanged because the counter/desk it was by where was dried crusty something on it.

Very good regarding price/amenities

Every one was really friendly and helpful.

Did not care for the layout of the room. Too small and tight. Private WiFi required a hotel membership.

Property was a great place to stay , food was great, amenities nice , i just had a problem with pet hair on the bedding. But front desk had house keeping change it out promptly with no problems.

The name is confusing. We assume there would be a kitchen because you call yourselved SUITES.

The staff was great. They were very accommodating. It was several of us together. We were able to check in early. They got us rooms all on the same floor. The breakfast was delicious the next morning. I would definitely stay here again.

Convenient location, comfortable, spacious rooms. Check in was quick and friendly. Quiet room, comfy bed. Good breakfast.

Extraordinary customer service and great amenities. I love the comfortable beds the most.

Hotel suites are a bit tight but maybe bacause it lacks an open floorplan, carpet in need of replacing and I was surprised in didn't have a spa/jacuzzi next to the pool. But overall good hotel but was surprised at the extra $75 pet fee.

We liked that the customer service was very good and that the staff were very friendly and helpful. Our room was very nice and comfortable. Everything was working correctly. We will definitely go there another time.

Absolutely amazing experience, super helpful employees and beautiful hotel. Beds were too soft but still beautiful. Really well designed to offer ample space for lots of people to stay in a single room. Breakfast was okay, nothing super splendid but the kids loved the whole experience.

Great Place

Nice a quiet, the room had a great place to get work done. Unique restaurants are within walking distance.

Carlos is very warm and inviting. All the morning breakfast staff worked hard to bring a wonderful experience.

The staff were friendly and attentive to my family needs. The breakfast buffet was average, nothing over the top. The room was clean and the bed was comfortable. I did not realize that the Hotel was pet friendly. The Hotel lobby had a strong chemical smell. I am not sure why. The location was close to restaurants and grocery stores. The swimming pool was dirty and I was disappointed that it was not clean. End of review.

It's a very nice hotel, clean, kind and helpful staff. Close to tons of shops and restaurants. The best breakfast service I've had in quite some time when traveling, lots of choices. My only complaint is that the beds are INCREDIBLY uncomfortable. Maybe I just got unlucky for the room I was in, but it was the worst 2 nights of sleep or lack there of I've had in a hotel ever. I am home now, and I am dealing with some serious neck and shoulder pain that's going to take a few chiropractor visits to address. I also didn't appreciate paying to park on the premises, that is just BS considering the price paid for a 2 nights stay, which was nearly as much as I pay for my monthly mortgage. But sadly a lot of hotels charge for parking, it's the most insane and stupid thing to impose on your guests.

Overall, good we had a good stay. When I asked about checking in early, I was asked if I was okay to have a first floor room. I confirmed that was okay. The room we were given was a two double bed room, instead of a king bed room. We made the room work but was not what I reserved.

Didn’t like the 10.00 a night for parking

Amazing staff

J

Nice rooms. Love the trundle bed for the kids. Safe and conveniently located.

Front desk was super nice! Great service and great breakfast.

Move in weekend at NAU for our son. Nice place. Very clean and very friendly staff.

Everything was wonderful

The room smelled of urine and old cigarettes. We couldn’t sleep. Asked to be moved but they had no other rooms available.

The only thing I didn't like is that we had a staff member on Saturday who didn't want to give me a late checkout for my 3 rooms. I am a platinum member and the hotel wasn't even close to capacity so I am baffled why she told me she could only give me one room until 2:00. She eventually gave in until 3:00 but I have been platinum for a long time - it's one of the reasons i always stay in a Marriott - so I know I should have had all 3 rooms until 4:00. The rest of the staff was great!

Staff were super friendly and rooms were clean!

Amanda was great and super friendly!

Very comfortable and clean staying experience!

A bit outdated and dark compared to other properties

Service staff to new, living stuff behind our room plastic bags with trash, also not enough towels and toilet paper

It was great to find that we could sleep out whole family in a single room. While there were enough beds, the space between beds and walls were very tight and it felt cramped. Almost unsafe.

Always a nice stay. Clean, comfortable room and a good breakfast.

The room was roomy and comfortable.

The room was very comfortable and roomy. The breakfast was great too!

Room was musty but clean. The eco-friendly amenities were a nice touch. Would like more breakfast food choices.

Great location. Running trails across the street you can take for miles.

A few things that made the stay a bit uncomfortable: no daily housekeeping, the only mirror was in the dimly lit bathroom, window shade was broken, one light didn’t work at all, and the bathroom was in need of a deep cleaning. Also didn’t like that there was a charge for self parking on the property and wasn’t charged through Expedia, I had to pay for it at the hotel.