Sonesta ES Suites Flagstaff

I actually canceled a hotel in Flagstaff because the pool was under renovation. We had our granddaughter with us and wanted her to be able to swim, that is why I booked at Sonesta. Unfortunately the pool was not as clean as I would have hoped for. They had 2 lounge chairs that couldn't be used because the seat part was broken. In hind site I should have keep my original hotel because we didn't use this pool. The pool had trees around it, so the bottom on the pool looked like an accumulation of leaves.

The room was not very clean.

Awesome room

There were changes on my room that I did not make. I caught it when I asked for the receipt for our stay. Also the sheets were not clean in our room

Rooms were clean and comfy. Outside areas could use a little attention. Leaves/dirt. Piled up in corners. High touch surface areas could use a good cleaning. Breakfast was fine.

Fixtures needed attention, shower faucet, bedroom door, dishwasher detergent flap, coffee maker lid.

The breakfast The property was really dated and the lights were out in the hallway. I had to use a flashlight to walk upstairs and find my room. Looked like a cat used the couch as a scratching post. People smoking outside our door made our room smell like cigarettes. The popcorn ceiling was turning brown near the ac vent

The property is ok, but not worth the $$$ $200.00 a night for this ? Nope. Breakfast was nasty. Coffee undrinkable. Lower the price or make this place a better stay. Dirty rugs, nasty windows tracks, couldn’t even open the window to catch some fresh air. Breakfast was bad, quality of food below average. No even a fruit offered.

Spacious and suite Replacing towels and removing the trash do your own while you stay.

Confortable king size beds, kitchen with full size fridge/freezer, microwave, dishwasher Breakfast was very good first day but second day we found piece of plastic in the eggs and no coffee replacement so got only leftovers even when requested nobody came back to refill with fresh coffee

My microwave went bad they moved us to up stairs and my wife is handicap

Exceptional

I appreciated the cleanliness of the room, liked the properties layout, and loved the location of it. We were disappointed about not using the fireplace, but understood the policy. Hopefully, we can return during the “fireplace season”. I thought it strange to pay for parking, that was a surprise and unexpected. We thought it was time to replace the sleeper couch in the room, although the room was clean and looked updated, the old furniture gave off a “grundgy vibe”. We got used to it, but we didn’t expect the rooms to be separated into buildings, like an apartment complex. We thought about the challenges customers could face in the winter. Traveling and living in the Midwest, hotels with room suites were all enclosed.

The location There was blood on the bed and the curtains from the last people. 50 dollars was taken from me for insurance if anything happened to the room, I was informed that it would be given back in a few days, but there is no recurrence that they will actually give it back, even if the room is fine. When I told them about the blood, there was no discount or anything for this disgusting inconvenience, just an offer to move rooms after we just unpacked everything or new sheets that we would have to put on ourselves. The experience was very poor

Edge of City Room was dusty started coughing. Second night change room was put in back room a little better

Edge of City Room was dusty started coughing. Second night change room was put in back room a little better

Room was disgustingly dirty, staff refused to clean it or bring clean towels etc. we stayed 5 days

Room was disgustingly dirty, staff refused to clean it or bring clean towels etc. we stayed 5 days

The bed was comfortable. Shower and toilet were clean. Small couch in sitting area was worn down enough where there was no padding on the seat. Front door really needs weather stripping. I took a picture with room completely darkened and you can clearly see daylight around the door letting in lots of bugs and spiders. The door is locked shut in this picture. Window sills inside were full of bugs.

The bed was comfortable. Shower and toilet were clean. Small couch in sitting area was worn down enough where there was no padding on the seat. Front door really needs weather stripping. I took a picture with room completely darkened and you can clearly see daylight around the door letting in lots of bugs and spiders. The door is locked shut in this picture. Window sills inside were full of bugs.

Superb

We hadn't stayed here in several years and were shocked by how the property had deteriorated. The entire outside areas needed power washing or at least swept clean. Our room had black duct tape on the floor in two spots. The corner of the bedroom wall had flaking paint & the caulking in the bathroom showed signs of mold. Plus we tried to check in early & was told it would be $25.00. In addition we were charged $5.00 per night for parking. VERY DISSATISFIED.

Spacious and amazing breakfast

Spacious and amazing breakfast

Location Furniture was outdated and worn.

clean, good appliances would prefer a standard 1 or 2 qt pot in addition to what was there.

would prefer a standard 1 or 2 qt pot in addition to what was there.

Excellent hotel but TERRIBLE fragrance in the lobby and breakfast area! As soon as we entered to check-in, we were overwhelmed by the "Sonesta Signature Scent" that is synthetic and unhealthy to inhale. If this is what Sonesta does across their brand, then we'd rather return to the Marriot Residence Inn. Indoor air pollution is a thing, and adding toxic chemicals in the guise of "fragrance" is pollution. The worst part is that the fragrance was wafting through the breakfast room which is connected to the lobby so while you're eating breakfast, you're inhaling this chemical scent that clings to your nostrils well after leaving the space. It's not necessary and I hope this message finds the upper management of this chain so they can rid themselves of this major negative. It's not just unhealthy for guests, it's unhealthy for the Sonesta employees that can't escape it. Abercrombie and Fitch used to permeate their stores with fragrance and after numerous complaints (staff were getting chronic headaches from the toxicity) they finally ended that practice. I'm not scent sensitive by the way, so it's not that. I'm just a regular person who knows "bad" when she smells it. Other than that, we loved staying here! The staff was great, the bed was comfortable, and the grounds were pleasant.

The staff was super nice and inviting. Breakfast was great!

Clean room

Rude and unfriendly employees during check-in.

Overall, nice place to stay, roomy, comfy beds. Quiet and nice views. Only complaint we had was the carpets looked dirty and living room furniture was all scratched up. Could use some updated furniture for sure.

Furniture was shredded and abused. Not nice at all especially for the price. I've stayed at a few Sonestas and this one was worse than a Motel 6

The hot tub had so much chlorine that the fumes burned my eyes, and the jets didn’t work properly. Otherwise, the staff was awesome and the room was very nice and clean.

Check in was very good. Clerk was friendly. The room was comfortable and clean. We will stay again.

The sofa couch was horrible very thin where you could see and feel the springs from the mattress

The room was fantastic. Had a full kitchen. Was very spacious. The whole place was beautiful and well cared for. Would stay there again anytime. Highly recommend this hotel.

Now the negatives: room was very old, outdated, run down with torn and frayed carpets, dirty carpets that you hesitated walking on with bare feet, old curtains, dirty walks, several dents on from entry door conveyed a negative connotation about safety in the area. Furnishings like sleeper coach, chair, ottoman all looked like they were old the material had bare spots and tears in them and the cushions were flat almost worn out looked like they were bought at a garage sale not Hotel quality. There was a coffee maker but coffee was weak and tasteless. I’m trying to be honest here in my review so that people can make up there mind on whether to stay here this was rated I believe in high 8’s but in reality should have received in the mid 6’s. Also extremely noisy from other adjacent rooms and those above this appears to be more of converted old condos beware in my opinion before staying here much better options in Flagstaff. Breakfast was typical powdered eggs, home style potato’s and link sausage and oatmeal. Nothing that sets it apart and this is a huge company no excuse

Liked the layout and it was quiet, and clean. The breakfast was good with lots of options. Staff was fantastic. The beds were very comfortable a little too high for my elderly mom but comfy and clean. The couch was terrible, very hard and unfortunately had a cover on it to cover the fact it was old. The chair and ottoman was fake and was cracking and peeling everywhere so the furniture needs a refresher for sure.

Breakfast needs to be upgraded and expanded. Powdered eggs…nah. No sausage? C’mon guys how about some pastries?

Dog, friendly and free breakfast was nice The door kind of slammed

Dog, friendly and free breakfast was nice The door kind of slammed

breakfast pool lounge chairs were ripped. Hard to lay on them.

pool lounge chairs were ripped. Hard to lay on them.

Breakfast was good. If you’re staying less than 7 days there’s no room service. If you’re getting the room with the small red sofa the sofa was terribly uncomfortable for sitting on. The microwave was in need of repair.

Great place to stay while driving from IL to AZ!

Location dog friendly Poor condition furniture with holes and tears , cracks in walls, in teeeible need of painting Poor condition to landscaping , not taken care of Gym with missing weights

Location dog friendly Poor condition furniture with holes and tears , cracks in walls, in teeeible need of painting Poor condition to landscaping , not taken care of Gym with missing weights

Breakfast was good. Staff were friendly and welcoming. Room was clean.

Robert and Chris, the General Manager, made check-in feel less like a transaction and more like being welcomed into a sitcom where everyone is charming and oddly invested in your dinner plans. Chris especially was an absolute hoot, enthusiastically chatting with us about the restaurant we’d chosen for our family celebration. Our room was spacious, blissfully quiet, and equipped with two critical vacation necessities: gloriously frosty AC and a bed so comfortable it nearly caused us to miss checkout altogether. The bathroom also had enough drawers and cubbies to contain my ever-expanding collection of cosmetics and mysterious “just in case” toiletries. EvenThe suite was spacious, quiet, and thoughtfully designed — especially the bathroom storage, which this cosmetics-loving traveler greatly appreciated. Most importantly, the bed was incredibly comfortable and the AC delivered wonderfully chilly “arctic sleep” temperatures, making for a fantastic night’s rest. Even with graduation crowds in town, the rate felt very reasonable for the level of comfort and service we received. We’d happily stay at Sonesta ES Suites again the next time we’re in Flagstaff!

Exceptional

Very good

Not many ppl loved it. Room was like a mini apartment so spacious. Breakfast was great. Paid $5 a day for parking didn’t like that but over all great

It was very comfortable to stay here! The heater is quiet. The Internet was fast and stable. A small love seat already has traces of someone's claws so I was calm about my cat There weren't enough forks/spoons, no oven mitts

There weren't enough forks/spoons, no oven mitts

There was plenty of space in the unit and overall it suited our needs since we were traveling with our dog. There is a really good dog area adjacent to, and part of the facility. This leads to a trail where we were able to get our dog a little more exercise. For all my negativism regarding this property, we would probably come back if renos had been done. The property grounds needed some work as well. There were garbage bags left for a couple of days in places where they shouldn't have been left, beside side walks. The facility has incredible potential but requires a serious renovation, and a better maintenance team.

The staff were all friendly and helpful. The are no pens or stationary in the rooms.

Really good

Superb

Superb

I like how the property is further out from the city. Feels like you’re staying in the country.

Exceptional

If I ever comeback to the area I’ll definitely be staying here again.

The breakfast was good and they did a good job providing variety.

Nice location , comfortable stay

The place was in shambles. I would never stay there. The only thing that was acceptable was the staff. They were super understanding when we said we couldn’t stay there. The staff was way too good for the property. I really hope the owner changes the place soon.

Staff was very friendly. Our room was spotless and the 2 bedroom suite is a huge advantage for traveling with a family. The only downside was our room was on the 2nd floor and no elevator, but this was not a deal breaker for us.

Small bedrooms

This property was great! Super clean and close to everything in town. We really enjoyed our stay.

The first room we got had an issue with the door not shutting all the way. In the next room the sink was clogged, the room was dirty, and the couch was broken with ripped cushions.

Very comfortable, good breakfast

O stars. We use to stay here often, it was a lovely place .Not anymore . Upon arriving on 3/26/26 the property grounds were dirty and we noticed there was yellow caution tape around the hot tub. Our room was very hot, the room did not smell pleasant , the carpet , the furniture and the room in general was not clean. My husband went to the front desk to ask if we could be moved to a different room due to the air not working. They said no, they would send a maintenance man. The maintenance man did not come right away so I went to the front desk to tell them how unsatisfactory the room was and asked if we could just check out and get a refund. A man came up and said we could check out, but no refund because we did not give them a chance to rectify the problem. We did actually give them a chance by asking to be switched to a different room and then waiting for the maintenance man who did not show up right away. I also mentioned that the we had looked forward to using the hot tub during our stay and were not informed of it being out of service. So the amenities were not as promised either. Feeling trapped due to no refund, I went back to our room to find the maintenance man cursing and banging on the thermostat in front of my daughter and it was now 95 degrees in the room. We went back to the front desk and spoke to Taylor who said to call hotels.com and have them request a refund and she would approve the refund. I did , and she denied the refund twice. This is a terrible place

Breakfast was really good. Old and dirty furniture, smelly kitchen sink

Super helpful staff, great breakfast and comfortable bed with a full kitchen with supplies.

Nice and was clean but the property is a little run down same with the rooms

older but nice cozy. Definitely needs new upgrading from furniture and grounds maintenance. I understand it's been acquired by another company. Then, they will be doing upgrades. I can't wait to see how it turns out.

Pleasant

Exceptional

Very clean room, warm welcome at check in. Location is good, close to golf, hiking and the mall. Breakfast was as good as any hotel. Nice kitchen in the room. Our main floor room was too close to the AC unit which was very loud all night. A second floor room would be quiet.

Very clean room, warm welcome at check in. Location is good, close to golf, hiking and the mall. Breakfast was as good as any hotel. Nice kitchen in the room. Our main floor room was too close to the AC unit which was very loud all night. A second floor room would be quiet.

The location was great. If we come back that would be the probable reason. Having a dog park and open fields behind the hotel was a great bonus for our dog. Room was clean. #1. Our sofa was broken and they couldn't fix it. So that left us sitting either in bed or on the bar height chairs that weren't very comfortable. #2. TV was not working. We did not find that out until we went to turn it on about 6pm. There was no one there that late that could fix it so we had no TV the first night. #3. Safe was locked and needed to be unlocked by staff; same thing no one there that night to fix it. #4. Having a full kitchen with stove and larger refrigerator was great. Except ice cube maker did not work; it produced ice that was brown. #5. Very little stocked in the kitchen. 2 large plates, 2 small plates and 3 bowls. Hardly any pots or pans. The nonstick pan was disgusting and scratched so did not use it. That left us we two aluminum pots to cook with.

Exceptional

The location was great. If we come back that would be the probable reason. Having a dog park and open fields behind the hotel was a great bonus for our dog. Room was clean. #1. Our sofa was broken and they couldn't fix it. So that left us sitting either in bed or on the bar height chairs that weren't very comfortable. #2. TV was not working. We did not find that out until we went to turn it on about 6pm. There was no one there that late that could fix it so we had no TV the first night. #3. Safe was locked and needed to be unlocked by staff; same thing no one there that night to fix it. #4. Having a full kitchen with stove and larger refrigerator was great. Except ice cube maker did not work; it produced ice that was brown. #5. Very little stocked in the kitchen. 2 large plates, 2 small plates and 3 bowls. Hardly any pots or pans. The nonstick pan was disgusting and scratched so did not use it. That left us we two aluminum pots to cook with.

A little noisy at 2am with other tenants coming and going. Not surprising after seeing a gathering of trucks and men with several cases of beer earlier that night.

Water pressure was low I was there for 5 days my room never got cleaned other than that it was fine

We love it for our puppy .

Superb

Staff was great! The property is quiet and breakfast is better than most hotels. Always enjoy my stay here.

The couch was absolutely disgusting and we wouldn't evens it on it. The kitchen sink barely drained, and the disposal barely worked. The TV offered nothing but local channels, no option to sign into your own Netflix accounts like a normal hotel. It was just OKAY, not sure I'd stay again.

Our first room was a 2 bedroom with a pullout couch. Unfortunately the couch was not usable. It was filthy and broken. The staff were very helpful and gave us another room that was better. It had a full size couch that didn't pull out into a bed, but atleast my kid could sleep on it. Breakfast was great! One of the best I've seen.

Loved this place !!! I could actually live here . We were traveling and only here for 1 night . It was fantastic!!!

Very poor

Surprisingly clean and neat. Would be great for long stays.

Very good

Nothing

Comfortable bed and clean room

Comfortable bed and clean room

Todo la tranquilidad lo espacioso limpio amables 1000 %me Encanto😁

Todo la tranquilidad lo espacioso limpio amables 1000 %me Encanto😁

Room was very very very worn (seats all torn, furnace grate dirty, tile in floor cracked & missing, missing screen on fireplace)

Clean and the room was spacious. Good breakfast with many options.

Clean and the room was spacious. Good breakfast with many options.

Superb

Staff were wonderful, breakfast was very good, fresh veggies were a very nice surprise; the size of the unit was amazing, kitchen and bathrooms were clean and fresh; however, living room pullout sofa was beyond acceptable condition and the carpets were quite stained.

Staff were wonderful, breakfast was very good, fresh veggies were a very nice surprise; the size of the unit was amazing, kitchen and bathrooms were clean and fresh; however, living room pullout sofa was beyond acceptable condition and the carpets were quite stained.

Rooms are very outdated and furniture is very worn. Heat was totally off in the room when we checked in so it was absolutely freezing for hours until we could get it warmed up especially cause it was 4° outside. Fireplace is useless in the room since it’s wood burning - no idea where you’d even get wood to use it. Breakfast was ok but pancake machine was broken so only had eggs, toast, bagels and bacon. There’s no elevators so if you have a second story room then you have to haul heavy bags up several stairs. Room was clean but I would stay elsewhere next time.

Rooms are very outdated and furniture is very worn. Heat was totally off in the room when we checked in so it was absolutely freezing for hours until we could get it warmed up especially cause it was 4° outside. Fireplace is useless in the room since it’s wood burning - no idea where you’d even get wood to use it. Breakfast was ok but pancake machine was broken so only had eggs, toast, bagels and bacon. There’s no elevators so if you have a second story room then you have to haul heavy bags up several stairs. Room was clean but I would stay elsewhere next time.

Room nice with oven to bake a birthday cake.

Room nice with oven to bake a birthday cake.

The back view was nice Spider webs

I loved it Me an my family enjoyed our stay it was enough room to accommodate us the Breakfast was Awesome Loved it…

I emailed the GM and AGM on 1/19/26 and as of 1/24/26 I have not received any acknowledgement of receipt of my email. My brother and I booked rooms for our families and when when we arrived, we were alerted that the key programming system was down and that we would have to be let into our rooms every time we left. I cannot imagine what it was like for the young lady at the front desk having to run around the property opening doors for everyone with varying degrees of feelings about the situation.I begrudgingly (for the sake of the staff) went to the front desk to report that my television was not working. Andrew was sent to our room to address the issue. As soon as he walked in, he instantly recognized the problem and he relayed that this was a recurring issue with a specific kind of TV. He went above and beyond to help. It was getting late and we went the entire first day without use of the TV when we had 2 families in one room (my brother’s family had dinner with us in our room). As promised, Andrew brought the TV and got it working the next day. He was in our room until after 10pm Saturday night and back in our room Sunday morning. My experience would have been very poor at an establishment with tattered furniture, peeling paint, sunburnt signage, and very dated everything else, had it not been for the staff.

I emailed the GM and AGM on 1/19/26 and as of 1/24/26 I have not received any acknowledgement of receipt of my email. My brother and I booked rooms for our families and when when we arrived, we were alerted that the key programming system was down and that we would have to be let into our rooms every time we left. I cannot imagine what it was like for the young lady at the front desk having to run around the property opening doors for everyone with varying degrees of feelings about the situation.I begrudgingly (for the sake of the staff) went to the front desk to report that my television was not working. Andrew was sent to our room to address the issue. As soon as he walked in, he instantly recognized the problem and he relayed that this was a recurring issue with a specific kind of TV. He went above and beyond to help. It was getting late and we went the entire first day without use of the TV when we had 2 families in one room (my brother’s family had dinner with us in our room). As promised, Andrew brought the TV and got it working the next day. He was in our room until after 10pm Saturday night and back in our room Sunday morning. My experience would have been very poor at an establishment with tattered furniture, peeling paint, sunburnt signage, and very dated everything else, had it not been for the staff.

The front desk people for the most part were incredible and the maintenance guy was too. Thats why i couldnt give just one star. But the rest of this stay was unbelievable.

The front desk people for the most part were incredible and the maintenance guy was too. Thats why i couldnt give just one star. But the rest of this stay was unbelievable.

The hotel feels very old and poorly maintained. The furniture in our room was visibly torn and worn, which made the stay uncomfortable and disappointing. It’s clear that updates and basic upkeep have been neglected. Customer service was equally disappointing. We dealt with a front desk employee named Mason, who was completely unhelpful and showed no interest in addressing our concerns. There was no effort to resolve issues or offer alternatives, which only added to the frustration. This used to be a place we were comfortable returning to, but based on this experience, we’ll be opting out in the future. Corporate management really needs to take a close look at this property, as both the condition of the hotel and the level of service are far below expectations.

The hotel feels very old and poorly maintained. The furniture in our room was visibly torn and worn, which made the stay uncomfortable and disappointing. It’s clear that updates and basic upkeep have been neglected. Customer service was equally disappointing. We dealt with a front desk employee named Mason, who was completely unhelpful and showed no interest in addressing our concerns. There was no effort to resolve issues or offer alternatives, which only added to the frustration. This used to be a place we were comfortable returning to, but based on this experience, we’ll be opting out in the future. Corporate management really needs to take a close look at this property, as both the condition of the hotel and the level of service are far below expectations.

we were passing by and stayed there it was clean, very comfortable bed and nice hotel

we were passing by and stayed there it was clean, very comfortable bed and nice hotel

Location is beautiful The Cardmaker for the room was faulty Not their fault

No room keys, phone didn't work, no one at the desk, very bad experience

No room keys, phone didn't work, no one at the desk, very bad experience

Location and plenty of areas to walk dogs The condition of the property is worn out and not maintained well. Ownership isn’t focused spending the dollars needed to keep it in good shape. Room had pee stains and the sofa was chewed up. We left a day early because of this.

Everything was just wonderful and peaceful

Rooms

Rooms

Actitud, nos falló el wifi y no resolvían nada en recepción , no limpiaron el cuarto , que lo hacen una vez a la semana ???la basura había que sacarla a los contenedores, por el precio no estuvo nada bien .

Actitud, nos falló el wifi y no resolvían nada en recepción , no limpiaron el cuarto , que lo hacen una vez a la semana ???la basura había que sacarla a los contenedores, por el precio no estuvo nada bien .

The living room area was filthy. The rug had stains, spots, and was visibly dingy. The furniture was damaged with runs and rips. The vents throughout the room had not been dusted for some time. The kitchen vents above the stove were extremely filthy. The refrigerator/ ice maker made a loud rattling sound. The fireplace didn’t work properly.

The living room area was filthy. The rug had stains, spots, and was visibly dingy. The furniture was damaged with runs and rips. The vents throughout the room had not been dusted for some time. The kitchen vents above the stove were extremely filthy. The refrigerator/ ice maker made a loud rattling sound. The fireplace didn’t work properly.

We had a two bedroom apartment with a full kitchen and two bathrooms made it great for family of four travelling. The young man on reception was helpful and nice. The TV in the lounge room didn’t work. I swapped the remotes and even got new batteries from reception. It never worked for the duration of our stay. The kitchen cooking items were limited. I had to ask for a frying pan, tongs and an egg flipper. There was only one other saucepan. The property was clean and spacious and we were very comfortable. The TV didn’t work in the lounge room. The kitchen had limited cooking utensils and no dishwashing powder. None of the windows opened for fresh air I had to leave the door open. The breakfast was basic, but the quality was terrible. Powdered Scrambled eggs you could taste the chemicals in them. The porridge and waffles were good though. All of the plates, cups, bowls and cutlery are all Styrofoam and plastic which is very bad for the environment.

This place is a jewel. The rooms are comfortable and beautiful. The staff are very friendly and helpful. We will be back. That we didn't have enough time to stay another night or two.

we highly recommend this hotel bery hood service and cleaned room

we highly recommend this hotel bery hood service and cleaned room

The staff was courteous and welcoming. The room was quite good with kitchen and dishwasher. The breakfast was good and I had a pleasant stay.

The staff was courteous and welcoming. The room was quite good with kitchen and dishwasher. The breakfast was good and I had a pleasant stay.

A very confortable and spacious room. Staff was friendly and helpful.

A very confortable and spacious room. Staff was friendly and helpful.

Good location, quiet, great staff very helpful and responsive to requests, great breakfast above and beyond the usual hotel breakfasts Room is tired, could use renovation for stained and fraying carpet

Cleaning and hygiene. Had hair on washed towels. Bathroom and kitchen were not fully cleaned.

Cleaning and hygiene. Had hair on washed towels. Bathroom and kitchen were not fully cleaned.

The room was very run down, couch had holes, tears & flat custions. in many places. The front door did not fit properly. The door jam plate was comeing off therefore door did not close completely & need to put chair in front of door to feel safe. The furance blew hot & the cold air all night over the bed. It banged & rattled all night, therefore no sleeping. It was a long night. The light in outside stairs leading to parking was out & still dark, a falling issies.Sunday morning told registration desk about issues & he didnt seems to care, just said will tell someone. I then told him to cancel sunday night & we we would be out by 9 am. No way could stay another night there. Worse place we have ever stayed, our trip was ruined & we drove home.

The room was very run down, couch had holes, tears & flat custions. in many places. The front door did not fit properly. The door jam plate was comeing off therefore door did not close completely & need to put chair in front of door to feel safe. The furance blew hot & the cold air all night over the bed. It banged & rattled all night, therefore no sleeping. It was a long night. The light in outside stairs leading to parking was out & still dark, a falling issies.Sunday morning told registration desk about issues & he didnt seems to care, just said will tell someone. I then told him to cancel sunday night & we we would be out by 9 am. No way could stay another night there. Worse place we have ever stayed, our trip was ruined & we drove home.

Great location, Mason was the absolute best!

Great staff and amenities

Great staff and amenities

This property was dirty and smells horrible

Heater didn't work Door wouldn't close Spiders in the room Sink stopper stuck

The worst Sonesta that we’ve been to. We checked in at around 6pm. I called the front desk since to request if we can move to ground floor since my mother in law is old and couldn’t do steps anymore - the staff told us there is no available rooms already as it they’re fully booked which I think they’re not. They said they will be available room the next day and will call us if it’s ready. Guess what? They didn’t call us! And also, there was no crib. I message the hotel 3x about the crib but no response. I called them beforw booking and they said they will have the crib ready in the room the day of check in. Such a bad experience!

The worst Sonesta that we’ve been to. We checked in at around 6pm. I called the front desk since to request if we can move to ground floor since my mother in law is old and couldn’t do steps anymore - the staff told us there is no available rooms already as it they’re fully booked which I think they’re not. They said they will be available room the next day and will call us if it’s ready. Guess what? They didn’t call us! And also, there was no crib. I message the hotel 3x about the crib but no response. I called them beforw booking and they said they will have the crib ready in the room the day of check in. Such a bad experience!

The best property in flagstaff If we brought our own fire wood it was going to be a $75 dollar cleaning fee

Perfect accommodations for a linger stay. Well equipped kitchen, spacious room, great bathroom abd closet space. Breakfast options were excellent, woth some good healthy options. Plentiful parking. Helpful front desk staff.

Perfect accommodations for a linger stay. Well equipped kitchen, spacious room, great bathroom abd closet space. Breakfast options were excellent, woth some good healthy options. Plentiful parking. Helpful front desk staff.

Staff was especially helpful to me, especially Taylor, allowing me to check in early as I was short of time. Not her problem but she helped me out a ton!

Staff was especially helpful to me, especially Taylor, allowing me to check in early as I was short of time. Not her problem but she helped me out a ton!

Comfortable

Comfortable

The room is beautiful and it had a full kitchen setup. That is a big plus for us due to how we travel.. Nothing.. the property is fine.

Excellent

This hotel is really run down. They allow pets, which is nice, but the room we were in had lots of damage from previous guest with pets. The temperature control is poor too - it’s either blasting hot air or wouldn’t turn on.

This hotel is really run down. They allow pets, which is nice, but the room we were in had lots of damage from previous guest with pets. The temperature control is poor too - it’s either blasting hot air or wouldn’t turn on.

Yes and yes

Yes and yes

Love this place! Always great service and pet friendly! Highly recommended for a short or long stay!

Love this place! Always great service and pet friendly! Highly recommended for a short or long stay!

Overall the property was clean and well maintained. My only real issues are that when we arrived in our suite, there was no soap, other than the dispensers in the shower and the bath towels are so small. I generally wash my hands after traveling but couldn't and had to send my husband for hand-soap. It may seem trivial, but for the price of the room, I felt it was definitely an annoyance.

Overall the property was clean and well maintained. My only real issues are that when we arrived in our suite, there was no soap, other than the dispensers in the shower and the bath towels are so small. I generally wash my hands after traveling but couldn't and had to send my husband for hand-soap. It may seem trivial, but for the price of the room, I felt it was definitely an annoyance.

Awesome stay at a wonderful place. Nice front desk, clean comfortable room and perfect visit. Highly recommend

Awesome stay at a wonderful place. Nice front desk, clean comfortable room and perfect visit. Highly recommend

Quick checkin with no problem. Room overall was clean. Breakfast had variety daily besides scrambled eggs. The 'seating' area in room was uncomfortable and looked like it had been used as a scratching/stretching post for multiple animals that had stayed in the room.

Quick checkin with no problem. Room overall was clean. Breakfast had variety daily besides scrambled eggs. The 'seating' area in room was uncomfortable and looked like it had been used as a scratching/stretching post for multiple animals that had stayed in the room.

Conveniently located property with helpful associates.

Conveniently located property with helpful associates.

so I don’t have a complaint there. They take coffee away right at 9. I am disappointed I don’t really have a single good thing to say other than the gentleman that checked us in was pleasant.

so I don’t have a complaint there. They take coffee away right at 9. I am disappointed I don’t really have a single good thing to say other than the gentleman that checked us in was pleasant.

Room was fairly clean. Cobwebs in the corners. Limited breakfast options and crowded. There was food spots empty, only eggs no meat. Someone came and knocked on our door at 930am asking when we were checking out when check out isn’t until 11am.

Room was fairly clean. Cobwebs in the corners. Limited breakfast options and crowded. There was food spots empty, only eggs no meat. Someone came and knocked on our door at 930am asking when we were checking out when check out isn’t until 11am.

Nice to have two rooms. Tv volume was low. Couldn't use Netflix or prime video. Couch had cover, fairly beat up.

Nice to have two rooms. Tv volume was low. Couldn't use Netflix or prime video. Couch had cover, fairly beat up.

Clean room, friendly staff

Clean room, friendly staff

I love my stay. I will definitely be back when I’m in the area. I actually hated leaving.

I love my stay. I will definitely be back when I’m in the area. I actually hated leaving.

Great staff !! Quick check in

Great staff !! Quick check in

Very nice and surprising place! Front desk staff was nice, and everything was clean and spacious.

Very nice and surprising place! Front desk staff was nice, and everything was clean and spacious.

It's an excellent place to be with friends or family. It could use a little more cleaning, but I think that's the least of it. It's an excellent, spacious place with all the amenities to feel at home, and the staff is great.

It's an excellent place to be with friends or family. It could use a little more cleaning, but I think that's the least of it. It's an excellent, spacious place with all the amenities to feel at home, and the staff is great.

Nice room, a lot of space. This property is a renovated apartment complex, so the 2nd floor does not have an elevator. We hard a hard time with luggage up & down a flight of stairs. I would have requested a 1st floor room had we known.

Nice room, a lot of space. This property is a renovated apartment complex, so the 2nd floor does not have an elevator. We hard a hard time with luggage up & down a flight of stairs. I would have requested a 1st floor room had we known.

Didn’t get any sleep the fridge ran all night and the heat didn’t come on to the setting we set it at. Like to froze to death. When mention of these things to the front desk the didn’t even care..

Didn’t get any sleep the fridge ran all night and the heat didn’t come on to the setting we set it at. Like to froze to death. When mention of these things to the front desk the didn’t even care..

clean room, quiet

clean room, quiet

Room was great and spacious. Kitchen had all the amenities and large fridge. Definitely recommend for a quick day trip

Room was great and spacious. Kitchen had all the amenities and large fridge. Definitely recommend for a quick day trip

Friendly staff, kitchen had everything we needed

Friendly staff, kitchen had everything we needed

The room was clean and the staff was helpful.

The room was clean and the staff was helpful.

I was very disappointed with this stay. The room was in disrepair and needed some serious attention. The carpet was heavily stained, the couch had a loose elastic couch cover on it and was threadbare underneath, the chairs were visibly worn, and while this may seem silly the tv only had local cable channels rather than the typical smart tv set up in most hotels. The outside also was not well lit. Had I not prepaid we would have found another place to stay and I’ve literally never even changed rooms at a hotel let alone leave it entirely due to the state of the room. It’s too bad as my friends stayed there 9 years ago and thought it was great, and honestly the set up for a family is perfect, but they need to put some serious work into it to get it up to a place I’d ever reconsider staying at.

I was very disappointed with this stay. The room was in disrepair and needed some serious attention. The carpet was heavily stained, the couch had a loose elastic couch cover on it and was threadbare underneath, the chairs were visibly worn, and while this may seem silly the tv only had local cable channels rather than the typical smart tv set up in most hotels. The outside also was not well lit. Had I not prepaid we would have found another place to stay and I’ve literally never even changed rooms at a hotel let alone leave it entirely due to the state of the room. It’s too bad as my friends stayed there 9 years ago and thought it was great, and honestly the set up for a family is perfect, but they need to put some serious work into it to get it up to a place I’d ever reconsider staying at.

We love the comfort and practicality of 2 bedrooms and 2 bathrooms.

We love the comfort and practicality of 2 bedrooms and 2 bathrooms.

Very clean & friendly staff. Beds are super comfortable, wonderful views from the room

Very clean & friendly staff. Beds are super comfortable, wonderful views from the room

Breakfast was fantastic

Breakfast was fantastic

Staff here seemed pretty much unwilling to provide any type of housekeeping services. We were told these services are only provided once a week, which is fine, but it’s bizarre to me that you can’t have supplemental housekeeping drop in by request. There wasn’t a mop or other proper cleaning supplies provided for us to clean with, either. It was also really hard to get ahold of front desk staff by phone. The phone in our room seemed pretty much useless, and calling on my cell phone I had to call repeatedly if I wanted to get ahold of anyone. Awful toilet paper and towels in the rooms and we kept having to go to the desk any time we needed replenishments. We will look into other options in Flagstaff whenever we return, I would not stay here again.

Staff here seemed pretty much unwilling to provide any type of housekeeping services. We were told these services are only provided once a week, which is fine, but it’s bizarre to me that you can’t have supplemental housekeeping drop in by request. There wasn’t a mop or other proper cleaning supplies provided for us to clean with, either. It was also really hard to get ahold of front desk staff by phone. The phone in our room seemed pretty much useless, and calling on my cell phone I had to call repeatedly if I wanted to get ahold of anyone. Awful toilet paper and towels in the rooms and we kept having to go to the desk any time we needed replenishments. We will look into other options in Flagstaff whenever we return, I would not stay here again.

The room was great for our long trip. The kitchen was very useful and had the basic appliances of a kitchen. The carpet and couch looked like it was in desperate need of an upgrade but the beds were very comfortable and clean.

The room was great for our long trip. The kitchen was very useful and had the basic appliances of a kitchen. The carpet and couch looked like it was in desperate need of an upgrade but the beds were very comfortable and clean.

Our room was disgusting! The carpet has stains, walls were stained, and covered with paint holes. The bathroom’s had leftover hair from last guest. Kitchen sink was leaking water, lights were flickering, room TV & outlets were not working. Beds were very hard for my comfort. The front desk clerk was only able to give us a 50 dollar refund. I would never stay here again.

Our room was disgusting! The carpet has stains, walls were stained, and covered with paint holes. The bathroom’s had leftover hair from last guest. Kitchen sink was leaking water, lights were flickering, room TV & outlets were not working. Beds were very hard for my comfort. The front desk clerk was only able to give us a 50 dollar refund. I would never stay here again.

We reached late and inspite of informing them the linen for the sofa bed was not put there. The bathroom actually had hair from the previous occupant and the other bathroom had a whole for the towel hook. seems like a old property patched up and operated . Vastly different from the luxury experience we had in palm Springs. will stay away

We reached late and inspite of informing them the linen for the sofa bed was not put there. The bathroom actually had hair from the previous occupant and the other bathroom had a whole for the towel hook. seems like a old property patched up and operated . Vastly different from the luxury experience we had in palm Springs. will stay away

There was no breakfast. Customer service was lazy and was not willing to help me.

There was no breakfast. Customer service was lazy and was not willing to help me.

Big stains on carpet. Couch torn up. Two lights out over bathroom sink. Parking lot light burned out. No soap for bathroom sink. Bed was very comfortable. No elevator so be sure you can carry your suitcase.

Big stains on carpet. Couch torn up. Two lights out over bathroom sink. Parking lot light burned out. No soap for bathroom sink. Bed was very comfortable. No elevator so be sure you can carry your suitcase.

Fast, efficient check in with a pleasant young man. Couldn't ask for more. Big clean room with full size fridge, stove and microwave was a huge bonus!

Breakfast is not good

I truly enjoyed my stay and found the overall experience to be very pleasant. However, I was disappointed by a couple of issues that detracted from the comfort of the visit. The kitchen light flickered continuously when in use, which was frustrating, and unfortunately, only one of the three television remotes was functional. These inconveniences were unexpected and somewhat disruptive. That said, I would still consider returning in the future and would recommend this location to family and friends, with the hope that these concerns are addressed.

Nice place to stay. Staff are nice and attentive and the breakfast is good .

The room definitely could've been cleaner. There was dogfood on the floor in the room. Last guests hair was all over the shower and all the dishes were put away dirty. The bed and pillows were very comfortable.

Had to leave IMEDIATELY and book another hotel due to how gross this place is. Killed 3 spiders in my room. Then they declined my refund request. I booked 2 nights. Even payed extra for insurance. Dumpster of a hotel.

Room was great, much larger than what we booked and paid for, which was really nice. The only downside was the couch had an ill fitting couch cover on it - I'm not sure if this was to cover a stain or prevent stains, but it wasn't nice looking or comfortable. Everything else was nice, especially the courtyard and lobby! Very spacious, clean, and well designed!

The clerk was very helpful and welcoming, however the room lacked extra sheets & blanket which we had to ask for and no regular coffee packet. The very small sofa was old, dirty, with shredding cushions and very old well worn mattress on pull out bed. We would not stay here again.

Was terrific and our cats liked to walk around the areas as well.

The room was a great size and it was very clean. We enjoyed our stay.

pillows are really hard, had to go buy some breakfast was cold, just basic choices upon check in was overcome with hotel scent that was way to strong

Well…parking is difficult due to so many staying, my room was dirty - it looked ok but then as you settle in, it’s just old, VERY much in need of an update and there were bugs all over my room: spiders and these little black beetles. I had to wipe/disinfect every surface. The stove was soooooo gross - dried and splattered food on the stovetop…I cannot recommend this hotel at all. I travel all over the U.S. and have stayed in countless places and this place? The absolute filthiest. Never again.

The hotel was dirty. Spider webs in our room , dust everywhere we killed 2 spiders, the fire place didn’t work. The sofa in the room was nasty and they put a cover over it. Cigarette buds all outside our room. Poor lighting outside when going in at night.

Clean, nice kitchenette and living room area, bed was very comfortable. Breakfast was tasty.m, good variety of food.I've stayed at multiple Sonesta hotels, great accommodations.

Shower had a slow leak that dripped all night long. I reported to front desk. Room looks run down, duck tape on carpets holding down trim. Stained carpets. Sofas had covers and leather ottoman seems worse for ware. Kitchen was ok, nice while traveling. For a small family ok for short term but would probably make another choice next time in Flagstaff.

Great area

Mason is awesome! He’s friendly, knowledgeable and always a pleasure to do business with. It has always been a pleasure to see him when we come out here to flagstaff. He definitely deserves a raise! 12 stars for him!! We love it here!! And this is our go to every time we visit.

The grills do need a good cleaning but everything else great

Looked like an apartment complex that could use some modernization. The unit we stayed in appeared to have had the front door kicked in at one time and was not fixed properly. Furniture was worn and in need of replacement. Otherwise the stay was uneventful and we were able to get a good nights rest.

Very pet friendly accommodations. Public areas such as stairs and corridors could use some cleaning. Over all a great stay. I would recommend

The property was nice, my issue was having no soap in the room. Out of all the things to forget to put in a room, no soap to wash your hands. The rooms are nice size, there is a kitchen to cook your own meals.

Not what I expected

Easy access from Interstate and staff and facilities were excellent.

Taylor at the Front Desk was great and love the pool and gym too!

We arrived later in the night and left before the courtesy breakfast.

Staff was kind, the rooms a little weathered. They had duct tape on the carpet. The showers are SHORT. The cook was out for our breakfast so the free breakfast was cereal, bagels and muffins with coffee. I would stay again because it is quiet and clean.

We liked the setup of the property. Felt homey. Clean. Comfy bed. We were very upset that there was no hot breakfast at all…even the pancake machine was down. No hard-boiled eggs. Staff who could’ve been doing something were standing around. The jacuzzi outside was dirty.

Is one of the best hotels i’ve ever stayed at. Staff was wonderful, the hotel was perfectly clean, everything was amazing

We only stayed for 1 night.

Nice place

The hotel is clean and convenient to the highways and restaurants. The rooms are a nice size. I did get charged $5 per night for parking and when I've stayed at this location previously there was no charge for self parking. Other than that, it was a good experience.

The major downfall were the 2 bed bugs i found on the bed my husband and i slept in. Unfortunately i did not catch this until the morning 😕 brought it up to hotel receptionist and she apologized multiple times saying that they will give us a discount on our stay. Please update and keep up on cleanliness.

Great

Grear

The 2 bedrooms were roomy.

Our dishwasher did not clean the dishes and there was no sandbags for cornhole but overall the staff were very friendly and helpful and the breakfast was plentiful and varied. We had a great stay here, would recommend.

The carpet had several stains, the shower curtain had a few stains, one part of the carpet had approx 6in tape to keep it in place. The convertible sofa had wood chips on the back side

Was a nice place to stay for the price, beds were a little hard for my liking but were true to size, full kitchen, whole layout was a good size. Had everything we needed for our weekend stay. Not far from downtown or shoping.

The room was amazing. We have stayed here many times and this last time was even better. Clean room! Huge tv in which my husband and I loved. Amazing front desk person. Recommend this hotel 100%

Highly recommended for a family vacation looking for a peaceful, luxurious escape.The room was spotless, spacious, and beautifully decorated. We’ll definitely be returning!

The room had three televisions and none worked. I reported this to the front desk in the evening but the maintenance staff was gone for the night and nothing could be done to fix them.

Pet friendly.

Excellent staff

Dishes and dishwasher dirty No conditioner liquid in shower dispenser. Sofa cover dirty Upper shelf in closet was sticky Duct tape holding carpet down at tile Dripping water in shower (south bedroom) Corner beading mostly detached near front door 1 of remotes didn't work (corroded battery?) Phone would not call front desk Pancake maker broken on 2nd morning (that's a big deal with 3 kids!) Lots of dog poop in grassy areas and dog park No poop pickup bags in dispenser Like I said, just lots of everyday maintenance items that weren't taken care of. Won't return to this property because of that.

This property was good. I liked that it was pet friendly and had a small kitchen if you need it. It was nice they offered a breakfast and had some necessary stuff on site for longer stays like clothes washer/dryer and computer printer. The rooms are probably converted apartments . It was very basic and dated. it’s also 10 minutes out of town. it was good value.

Area outside and inside my room was dirty

Property was great. Scheduling mistakes between Expedia and the hotel made soured our experience

The staff was great. The room was so comfortable and had everything we needed.

There were a lot of construction workers staying here so very noisey in the am and also the pm after work. Hard to find parking also because of the large trucks parked there.

The property is in need of maintenance inaide and out. Brrakfast, while the employees were great (!), the food quality was disappointing. The fitnesss center gets a -1. Awful and there is no excuse for it. Machines broken. Weights missing. If you workout avoid this property. Its all about pride of ownership & investment which is obviously lacking. Great employees though!

The bathtub was small not as big as i hoped

Bed was comfortable Breakfast was ok But pool was small and had leaves Hot tub out of order Windows dirty Air conditioner in adjacent room was too noisy Light outside missing cover Door to room hard to push open and close Toilet in a handicap room too low No ice machines General maintenance on site not good Seems like poorly managed Stayed at a Sonesta in Scottsdale and loved it But flagstaff was not so good

The rug was worn and needs replacement. They did not explain the housekeeping rules. So our trash needed to be emptied. Nice staff and grounds.

The setting is so pretty around the grounds and such a convenient location to I-40. It had a nice trail that goes back behind the property.

Rooms needed to be remolded like 5 or 6 years ago. Was not told in advance for parking. Was told we could not use the fireplace. Carpet was dirty. Kitchen pan had grease in it. Only redeeming quality was the breakfast. Wish this was the 4 star hotel we read about. Not enough parking.

We only spent the one night but it was a comfortable stay. No complaints.

Lovely property just a few minutes from downtown. Nice large room with all the conveniences. TV was pretty small. Kitchen was great. Very dog friendly.

Vary spacious, nice staff, a bit dated but we overlooked it by the luxurious towels, clean , stocked kitchen supplies and the great location, restaurants near by, and downtown Flagstaff 10 minutes away.

Couch looked l

Jacuzzi was down. Pool scene was not very inviting.

Very pleasant stay.

Property was filthy. Furniture was chewed up by dogs. Room walls had dirt and bugs. Carpets were stained. Jacuzzi broken not usable. Entry to rooms were also dirty.do not recommend

The breakfast was very good. It is very pet friendly.

Family friendly. Spacious and beautiful.

It is the worst Hotel in our life. The room was stinky and dirty. The front door of the room can’t be closed with out a really strong push, etc..The pool was very dirty and the pool area has only 3 sun bed for about 200 guests. The jacuzzi was closed with yellow tape/sign. They misleading the guests.

Everything was great.

We got checked in and initially liked the room upon walking in but as we tried to settle in, we found that 2 of the 3 TVs were not connected to functioning cable boxes. There was also no hand soap available in the bathrooms. When I went to ask about both downstairs, they said we would be provided with hand soap and then forgot to give me that after some back and forth regarding the TV Situation since maintenance guy was already gone for the day. The hot tub, which was a big draw for me to book here as well was taped off and inaccessible. Not happy with spending this amount of money for basically this room and beds.

Very noisy disturbing noises late at night.

The best hotel

As much as we love staying at sonesta, this place was terrible. First thing we noticed as we walked upstairs to our front door was how filthy the balcony. Flooring had stains everywhere and it look like dried blood everywhere. It looks like it hasn't been scub or clean at all, just very dirty. Not a good way to welcome guests. Inside the room, couch was stained and dirty and torn. Phone wasn't working,several lights wasn't working including the bathroom. Carpet very dirty and stains everywhere, walls were dirty and stained. Never experienced anything like it. We love staying with sonesta every time we are traveling and this time around, we were disgusted and very disappointed staying at this particular hotel.

My husband and I stayed there for 2 nites to attend my nephew’s graduation at NAU. The room was large with a full kitchen and a sitting area with a fireplace. Or room face the driveway and parking but it was very quiet. The finishes are not high end but adequate. The caulking in the bathroom area was not done well and the room was a little worn but overall, a nice stay. Didn’t try the breakfast out any of the amenities.

Very close to the interstate entrance/exit but still quiet. Not a lot of dining options but there are grocery store as well which is great for this type of hotel (room with kitchen).

No parking

Everything!

Front desk staff was great, very friendly young lady. Breakfast was ok. Room was large, but needs redecorating, kitchen floor coming up.

Layout of rooms were great but room was dirty and run down. Couches looked like they were chewed on by dogs with staples and wood showing. Carpet looked like it had not been cleaned ever.

Had a amazing stay very good service overall

DO NOT STAY HERE! This place was terrible. They charge $5.11 per day for parking. WHY? This is not in New York City or Chicago, it's Flagstaff, AZ. This kind of nickel and diming of customers is absolutely absurd. Also, our room had damages when we entered. Door looked like it was kicked-in and paint was missing, handle was missing from the microwave, curtain falling down, chipped paint in walls, broken couch that could not be sat on without causing more damage(apparently they were aware of this), chewed on furniture and broken bathroom door. They did send the maintenance guy the next morning to fix microwave and curtain but rest was ignored. How could they let this room be rented in it's condition? I have photos of damages. How can you be sure that the hotel wont charge you for someone else's damages? Hotel should mark the damages to acknowledge them at the very least. The only good things were that the sheets and towels were clean and the breakfast was good. They actually put effort into providing a good hot breakfast. I was here for a wedding and I would not stay here again.

This was probably once a beautiful hotel, however it is pretty ran down now.The room we stayed in had a sofa that had stains and torn fabric.The carpet also had some stains. The bathrooms were not cleaned very well as there were some mold parts in the corners. Hopefully they are up for a renovation soon.

Great location for the event and close to a good restaurant.

Privacy and quiet

Limited parking

The staff, property and cleanliness were excellent. The rooms however need some serious updating. The young man who checked us in was top notch. The property itself was very well maintained. Unfortunately the rooms themselves need serious updating.

Amazing hotel, super friendly staff. Everyrhing was great

Hotel Room was disgusting. They overbooked and decided to give an "upgrade" The upgrade included stains on the carpet and chewed up furniture. And an additional bed for my suitcase, since I was solo.

Good

Nice ammenties and quiet location. A small amount of garbage left out for a few days. Other than that things were clean and well kept.

I really enjoyed my stay at Sonesta! The rooms were very clean and the staff were so nice and accommodating. This place was also very quiet and as a single woman traveling alone, I felt very safe.

My husband and I stayed with our two small dogs. It was a great place. Large for all 4 of us. Only issue was that the TV volume was not high. It was stuck on low. Also, drawers were dirty and had hair. The pan in the kitchenette was dirty. I let it sit with hot water and soap to clean and it was still very dirty. We did enjoy the dog park. The breakfadt was great! My husband loved the biscuit and sasuage. Pancake machine is very convenient.

Comfortable

No cookie sheets for baking, or wash clothes and towels for kitchen.

Beautiful place, we had our own house, the hirls love that they had their own bed and was able to build a snowman. Very peaceful. Good breadfast. Friendly staff.

Stay was great rooms are roomey. Bathroom is small. Was hoping the hot tub worked but it was unavailable. Overall great

The carpet was peeling, the chairs were filthy from lots of use and the curtains were all stained in several spots. The kitchen was missing half the cooking items and the dishwasher was pretty gross. Trimmed hair on shelves in the closets and random things wiped on walls and doors. I wasn’t impressed with the experience. Maybe I was expecting too much, but this place definitely didn’t hit the marks for what we paid per night. And paying for parking on top of that seemed odd ($5 per night).

Nice place

It was pretty noisy.

Quick and easy way to stay near Flagstaff

The front desk staff at check in was extremely helpful.

The bathrooms were far from clean but the worst thing was the couch that had obviously been shredded by a pet. I cannot fathom why it hasn’t been replaced. It was disgusting. The room smelled of animal urine as well

I am not sure why you need to pay for parking. It is time to update the property. Our room needed some tlc.

Good place to sray

Nice property. Great dog area. Loud HVAC & constant running commode disrupted sleep. 1 of the best breakfasts. Excellent front desk staff!