Extended Stay America Select Suites - Fayetteville - Cliffdale

My stay was way above my expectations. The staff was phenomenal the rooms are extremely clean and this is definitely a hotel that I will me staying at again and agai. Thank you Extended Stay Cliffdale Rd No complaints at all

Front desk person was wonderful but when we got to the room it smelled clean, but we were immediately greeted with roaches on the counter!!! We turned around and left before we even set anything down!!! I don’t need extra traveling companions- thank you but NO!!! Front desk person immediately refunded us though

Exceptional

The clerk assured me that I shouldn’t have issues because my room was on the second floor, which is the non-smoking floor, although she mentioned that the third floor can get a little rowdy since it is the smoking floor. As I entered the building to head to my room, I noticed a smoked cigarette on the floor. The elevator was not very clean. Once inside my room, there was a very strong smell of cleaning products, almost as if someone was trying to cover up another odor. The counter and floors were dirty, the beds resembled jail cots, and there was chipped paint throughout the room. I stayed in the room for about 10 minutes before deciding to go back downstairs to request a refund. When I returned to the lobby, I noticed children running and playing in the hallways. I asked the clerk if some of the people were living there, and she confirmed that some residents do live on the property. If you are looking for a clean hotel and a good night’s sleep, this is not the hotel for you.

Great staff very clean love it here

that I booked my room earlier that day before leaving Greensboro and arrived in Fayetteville and they were sold at a rooms

Exceptional

Very good

Bad

nothing because my stay wasn't confidated that I booked my room earlier that day before leaving Greensboro and arrived in Fayetteville and they were sold at a rooms

Exceptional

Everything was good besides the front desk kept lieing to me for 5 days..from April w0 to April 24 I had no TV. Not even one channel worked well the remote didn't work, and front desk just kept coming up with lies.. about maintenance man coming to check on TV. He never showed up and lkeep saying more people's rooms TVS were also messed up. I asked over 10 people, not just on my floor and everybody's TV was working. So they just keep coming up with lies.. I asked if I could be moved to a different room I asked if we couldn't just switch tv and remote, I asked if there was just anything that they could do and for 5 days. I didn't get not one answer. It would've been a different story if they would've told me about the TV before I paid almost $300, that's a lot of money to spend and not be able to watch TV, not Dimension, I've been staying there for about a month and a 1/2 straight, so I do spend a lot of money staying at extended stay. It's my Go To hotel.. Lies!!!!! And then had the nerve to tell me that if I didn't leave they were calling laws.. Becuz I wont paying for more nights if the TV won't gonna be fix. Didn't like the general manager girl

I asked if I could be moved to a different room I asked if we couldn't just switch tv and remote, I asked if there was just anything that they could do and for 5 days. I didn't get not one answer. It would've been a different story if they would've told me about the TV before I paid almost $300, that's a lot of money to spend and not be able to watch TV, not Dimension, I've been staying there for about a month and a 1/2 straight, so I do spend a lot of money staying at extended stay. It's my Go To hotel.. Lies!!!!! And then had the nerve to tell me that if I didn't leave they were calling laws.. Becuz I wont paying for more nights if the TV won't gonna be fix. Didn't like the general manager girl

Nothing at allllllllll love it

Room was clean and staff was so friendly and helpful. Rooms are big and have the essentials. I literally didn’t have to worry about anything.

Passable

Good stay, needs early checkout

Poor

Exceptional

Absolute worst hotel, the staff are not attentive and unknowable on how to give proper information. Smell like cigarettes and most staff would rather have a conversation with friends then actually help.

Bugs. Didn’t have rags towels or soap

Nothing Bad smell & dirty.

Nothing Bad smell & dirty.

Bad

Exceptional

Easy check in and parking. The floors of my room were visibly dirty. The bed was so uncomfortable with lumpy springs and a horrible squeaking noise with every adjustment. The walls were so thin you could hear everyone else in the hallway and the noise outside was apparent all night. I ended up not being able to sleep and leaving the same night I checked in.

Easy check in and parking. The floors of my room were visibly dirty. The bed was so uncomfortable with lumpy springs and a horrible squeaking noise with every adjustment. The walls were so thin you could hear everyone else in the hallway and the noise outside was apparent all night. I ended up not being able to sleep and leaving the same night I checked in.

No Breakfast

No Breakfast

Smelled like smoke. You had to call for staff member to meet to check in. Unclean. We left and booked elsewhere

Smelled like smoke. You had to call for staff member to meet to check in. Unclean. We left and booked elsewhere

The staff were very friendly and made sure I was as comfortable as possible! The conditions of the hotel weren’t up to part, I checked out before finishing up my stay and request a refund because there were pest at the facility.

Bed wont as good but doable

Everything was great

liked it liked it

Run down. Smells like weed especially in the elevator.

Clean room

Clean room

Great experience. The general manager was welcoming like wise staff

Great experience. The general manager was welcoming like wise staff

The staff was very unfriendly and brutal rude.

I checked out early and didn't I get a refund for my days not used I will probably never book through Expedia again

I checked out early and didn't I get a refund for my days not used I will probably never book through Expedia again

The staff was very very rude because she was sick as she says.....the bed was small....no cups plates spoons forks pots or pans but got a stove....will not be coming back and will not recommend for anyone to stay .......

yes,hot water was cold when U showered

100.00 deposit and it only could be paid with credit card you should be able to play with cash and when they check your room and it's good that should give you your money back

The female at the receptionist desk she has a funky nasty attitude each time I’ve come to stay she has this really nasty attitude and states there is a 200$ deposit posted on booking. Com and there is not The receptionist

The room was spacious, wooden floor. had kitchen, refrigerator, decent bathroom, hot water. Air conditioner working. Key card to enter building for safety. Lots of room for pets, pet welcome facility. Towels available in bathroom. Plenty of parking. they have microwave, complicated to deal with in my part. The front desk is closed 10-11pm at night and does not open until 9am to receive key card for check out. My concern was when some people leave early, key cards are left by closed desk so other people have access to use key card to enter which is dangerous. They need a key card drop off box. Also no breakfast is available. Must bring your own or make your own. But no pots or pans or utensils are available. No coffee maker, no small soap or small shampoo in bathroom, bring own hygiene products.

No visitors could.go pass the lobby in a bad area over charging deposit.

No issues

No issues

Smelled like weed all throughout the building inside

Bad Everything

Nothing Wasn’t clean didn’t seem like a hotel very Dengy

Checked in late, however Jada provided excellent customer service with a smooth check in.

Checked in late, however Jada provided excellent customer service with a smooth check in.

Customer service representative was really helpful(Elma) kept me informed the whole time, great attitude.

Customer service representative was really helpful(Elma) kept me informed the whole time, great attitude.

Ok

Ok

Great place

Great place

I like everything about my stay will recommend

I like everything about my stay will recommend

Check out is at 11 am. At 10:30 housekeeping was banging on the door. Luckily we had the deadbolt on as they were going to proceed in the room. I have never experienced that at another hotel!

Check out is at 11 am. At 10:30 housekeeping was banging on the door. Luckily we had the deadbolt on as they were going to proceed in the room. I have never experienced that at another hotel!

Roaches .

Roaches .

I did not like anything about this property other than the staff who is single handedly saving the place. Do not advertise non smoking spaces when the entire place STINKS and needs to be fumigated.

I did not like anything about this property other than the staff who is single handedly saving the place. Do not advertise non smoking spaces when the entire place STINKS and needs to be fumigated.

The hotel really should rewrite the advertisement it does online!! It is EXTREMELY pet friendly which I hated dogs everywhere!! The stove top sink combo was nice but bring ur own EVERYTHING to go with it even a sink stopper! Now I booked the hotel because it advertised a pool! No pool nowhere the hotel is just a 4 story bland building! No early check-in even though I paid early I still had to leave and find something to do until 3:00. No pool false advertising. The staff was not friendly the guy who checked me in was very nice. The walls are thin so u can hear the next rooms noise! The room had a terrible smell when I first got in thank god the window opened!! The bedding in my room had a dingy sheets I found a clump of hair in the bed. Also a nasty mold like stain by the tub. overall the outside area is quite and the location was actually nice for what I came to do if u book cheap you get what u pay for

The hotel really should rewrite the advertisement it does online!! It is EXTREMELY pet friendly which I hated dogs everywhere!! The stove top sink combo was nice but bring ur own EVERYTHING to go with it even a sink stopper! Now I booked the hotel because it advertised a pool! No pool nowhere the hotel is just a 4 story bland building! No early check-in even though I paid early I still had to leave and find something to do until 3:00. No pool false advertising. The staff was not friendly the guy who checked me in was very nice. The walls are thin so u can hear the next rooms noise! The room had a terrible smell when I first got in thank god the window opened!! The bedding in my room had a dingy sheets I found a clump of hair in the bed. Also a nasty mold like stain by the tub. overall the outside area is quite and the location was actually nice for what I came to do if u book cheap you get what u pay for

Price

Price

It was raining and all, but it was overall OK thank you

It was raining and all, but it was overall OK thank you

I attempted to check out early. Before 11am I told the manager. I was told they can't do anything as this was an Expedia reservation. I contacted Expedia and they called the hotel. It was 11:10am. Expedia was told that nothing could be done and there could be no refund because it was after 11am. FU. I'll never again stay at an Extended Stay America.

I attempted to check out early. Before 11am I told the manager. I was told they can't do anything as this was an Expedia reservation. I contacted Expedia and they called the hotel. It was 11:10am. Expedia was told that nothing could be done and there could be no refund because it was after 11am. FU. I'll never again stay at an Extended Stay America.

The staff could not offer me a room key that she had to let me in and out the room like I was in jail put me in a smoke room with my daughter room room smells smoky blinds were broken terrible

The staff could not offer me a room key that she had to let me in and out the room like I was in jail put me in a smoke room with my daughter room room smells smoky blinds were broken terrible

The hotel was nasty from the parking lot to the rooms. The room was dirty had no soap to wash your hands and the mattress was so thin I could feel every spring. I left after only being there 2 hours and wasted that money.

The hotel was nasty from the parking lot to the rooms. The room was dirty had no soap to wash your hands and the mattress was so thin I could feel every spring. I left after only being there 2 hours and wasted that money.

Evt

Evt

This hotel was dirty and smelled poorly. The check in was super slow. The building was in poor repair.

This hotel was dirty and smelled poorly. The check in was super slow. The building was in poor repair.

Its alright

Its alright

I made a reservation on hotels.com. I showed up before 9 pm. No one was at the front desk. There was a phone that said, dial 0 for after hours check in. I dialed 0. A person picked up and said, "let me call the front desk." I hear a phone ringing behind a locked door. 30 seconds goes by and the lady comes back on the phone and says, "there's supposed to be someone there, but they're not picking up. I don't know how long they'll be gone, but you'll have to wait because your rate in non-refundable." I did not wait, because that is terrible service. I tried to get a refund and they accused me of dialing the wrong number (seriously, 0?). The property smelled like marijuana and looked shady as hell. I am never booking there again.

I made a reservation on hotels.com. I showed up before 9 pm. No one was at the front desk. There was a phone that said, dial 0 for after hours check in. I dialed 0. A person picked up and said, "let me call the front desk." I hear a phone ringing behind a locked door. 30 seconds goes by and the lady comes back on the phone and says, "there's supposed to be someone there, but they're not picking up. I don't know how long they'll be gone, but you'll have to wait because your rate in non-refundable." I did not wait, because that is terrible service. I tried to get a refund and they accused me of dialing the wrong number (seriously, 0?). The property smelled like marijuana and looked shady as hell. I am never booking there again.

Nothing was unique. I dislike I book this through Expedia . When I get to the property the front desk lady told me they don’t service to “local” people and they don’t book rooms unless it is 3 days or more of booking.

Nothing was unique. I dislike I book this through Expedia . When I get to the property the front desk lady told me they don’t service to “local” people and they don’t book rooms unless it is 3 days or more of booking.

The general manager of the property was very kind and helpful!

The general manager of the property was very kind and helpful!

Property is not maintained at all

Property is not maintained at all

The beds were not clean and had bugs

The beds were not clean and had bugs

Cool

Cool

Room had an ugly odor only partially eliminated by Lysol spray.. mattresses were horrible, like sleeping on a sleeper sofa, no hot water , not even Luke warm in shower, needs painting and updating. Floors warped in several places. Blankets very old. Area was quiet.

Room had an ugly odor only partially eliminated by Lysol spray.. mattresses were horrible, like sleeping on a sleeper sofa, no hot water , not even Luke warm in shower, needs painting and updating. Floors warped in several places. Blankets very old. Area was quiet.

This is a clean and modern property, but I wish they would live up to what they advertise ex. it says they have coffee makers in every room, plus when you ask if they have kitchen ware at the first desk (forks, spoons, plates), they say they don't have it.

This is a clean and modern property, but I wish they would live up to what they advertise ex. it says they have coffee makers in every room, plus when you ask if they have kitchen ware at the first desk (forks, spoons, plates), they say they don't have it.

Needs a little upgrading.

Needs a little upgrading.

Need refund

Need refund

I just hate you can't have more than 2 towels for 2 nights and 2 people

I just hate you can't have more than 2 towels for 2 nights and 2 people

I was satisfied up until I pulled back the sheets and found bedbugs.

I was satisfied up until I pulled back the sheets and found bedbugs.

Room looked nothing like the website stated. Beds were unmade and room wasn't cleaned upon check in. Switched to a different room and requested a refund but was denied. Overall terrible experience.

Room looked nothing like the website stated. Beds were unmade and room wasn't cleaned upon check in. Switched to a different room and requested a refund but was denied. Overall terrible experience.

Was horrible place inside of the room dirty and bed was a metal frame really one star hotel

Was horrible place inside of the room dirty and bed was a metal frame really one star hotel

Really enjoyed conversing with front staff..Manager works really hard to ensure guest are safe, comfortable and knowledgeable of hotel accommodations and regulations.

Really enjoyed conversing with front staff..Manager works really hard to ensure guest are safe, comfortable and knowledgeable of hotel accommodations and regulations.

The place was ok, the service was good and the price is a little expensive

The place was ok, the service was good and the price is a little expensive

Disgusting

Disgusting

Roaches

Roaches

Toilet Runs Hallway smells like nursing home Loitering Room smelled like rose weed (no better way to describe) Air freshener used to the point of breathing difficulties all throughout to mask horrid odors. Refrigerator/Freezer doors stick Room door sticks SOMEONE TRIED TO BREAK INTO ROOM USING A MASTER KEY. UNLOCKED ELECTRONIC LOCK. Slept in Abe Lincoln's bed. Mattress had to be from the 1800s. Squeaked like my childhood bed. Very uncomfortable. Room cleanliness horrible. Almond in the middle of the floor. Phone didn't work. Can't close blinds. HORRIBLE EXPERIENCE - I should

Toilet Runs Hallway smells like nursing home Loitering Room smelled like rose weed (no better way to describe) Air freshener used to the point of breathing difficulties all throughout to mask horrid odors. Refrigerator/Freezer doors stick Room door sticks SOMEONE TRIED TO BREAK INTO ROOM USING A MASTER KEY. UNLOCKED ELECTRONIC LOCK. Slept in Abe Lincoln's bed. Mattress had to be from the 1800s. Squeaked like my childhood bed. Very uncomfortable. Room cleanliness horrible. Almond in the middle of the floor. Phone didn't work. Can't close blinds. HORRIBLE EXPERIENCE - I should

Worst place to stay at

Worst place to stay at

OVERALL IS VERY CLEAN AND STAFF IS WONDERFUL JUST HATED HAVING TO WAIT STAFF UP LOL

OVERALL IS VERY CLEAN AND STAFF IS WONDERFUL JUST HATED HAVING TO WAIT STAFF UP LOL

It was old and tried to get my money back but they didn’t refund me ,I just when and stayed at another hotel I wouldn’t let my dog stay there

It was old and tried to get my money back but they didn’t refund me ,I just when and stayed at another hotel I wouldn’t let my dog stay there

This hotel was ok no breakfast or room service

This hotel was ok no breakfast or room service

Worst experience

Worst experience

Can you imagine getting off the road with 4 kids from a 7 hour drive, going to a hotel you paid for up front and they tell you it’s no rooms available. 1 what’s the point of making reservations and paying up front if you not guaranteed a room. 2 why was I able to book if there were no rooms available. 3 why was there not a option to accommodate my children and I by finding a sister hotel near by and transferring our reservation. 4 why doesn’t the night shift have availability to print receipts nor transfer payments if that’s when the mess up happens. 5 my money was taken from my account within seconds but I have to wait days to get it back as if I’m the one at fault. 6 there was no accommodation discussed like giving me a free room credit or something for the inconvenience of my children and I. I will never try them again. Never!!!! And highly recommend no one else to try it if you looking for a guaranteed spot coming off the road. Then there people sleeping in front of the entrance.

Can you imagine getting off the road with 4 kids from a 7 hour drive, going to a hotel you paid for up front and they tell you it’s no rooms available. 1 what’s the point of making reservations and paying up front if you not guaranteed a room. 2 why was I able to book if there were no rooms available. 3 why was there not a option to accommodate my children and I by finding a sister hotel near by and transferring our reservation. 4 why doesn’t the night shift have availability to print receipts nor transfer payments if that’s when the mess up happens. 5 my money was taken from my account within seconds but I have to wait days to get it back as if I’m the one at fault. 6 there was no accommodation discussed like giving me a free room credit or something for the inconvenience of my children and I. I will never try them again. Never!!!! And highly recommend no one else to try it if you looking for a guaranteed spot coming off the road. Then there people sleeping in front of the entrance.

This place is horrible!!!! Long story short I did not stay here at all

This place is horrible!!!! Long story short I did not stay here at all

They have roaches and they don’t give out extra towels. You must pay for them. Too many stipulations with this nasty hotel.

They have roaches and they don’t give out extra towels. You must pay for them. Too many stipulations with this nasty hotel.

My room # was 205 and it had a odor to it. Also the room had roaches which led me to leaving and not staying for the nights I paid. I will not be staying at this location anymore.

My room # was 205 and it had a odor to it. Also the room had roaches which led me to leaving and not staying for the nights I paid. I will not be staying at this location anymore.

The sign at the hotel said $50 a night for a week, however, the hotel would not honor that price. There was mold in the bathroom. The Wi-Fi was spotty. The attendant acted upset when I got there to check in.

The sign at the hotel said $50 a night for a week, however, the hotel would not honor that price. There was mold in the bathroom. The Wi-Fi was spotty. The attendant acted upset when I got there to check in.

Rooms need some upkeep and cleaning could be improved

Rooms need some upkeep and cleaning could be improved

Upon arrival, the attendant wasn’t even on site and we had to wait 10 minutes for him to return. Then the room had 2 double beds. One of which had hairs in it. The door didn’t lock properly. I’m the morning, we left at 930am. When we got to the front desk, the door was shut and the woman proceeded to speak to me they the closed door. She asked what we needed and when we said we were trying to check out, she informed us they didn’t open until 10am and to just leave the room key on the ledge.

Upon arrival, the attendant wasn’t even on site and we had to wait 10 minutes for him to return. Then the room had 2 double beds. One of which had hairs in it. The door didn’t lock properly. I’m the morning, we left at 930am. When we got to the front desk, the door was shut and the woman proceeded to speak to me they the closed door. She asked what we needed and when we said we were trying to check out, she informed us they didn’t open until 10am and to just leave the room key on the ledge.

It was like living in the projects....The characters were shady....the rooms wasn't clean at all! Gave me a room with someone's underwear in the bathroom....shower wasn't clean...the floors wasn't swept...the microwave wasn't clean....the chairs were sticky...if it wasn't too late to cancel, I would have found another hotel ‼️

It was like living in the projects....The characters were shady....the rooms wasn't clean at all! Gave me a room with someone's underwear in the bathroom....shower wasn't clean...the floors wasn't swept...the microwave wasn't clean....the chairs were sticky...if it wasn't too late to cancel, I would have found another hotel ‼️

It was convenient and relatively comfortable.

It was convenient and relatively comfortable.

The manager was very rude. The day after check- out I ask for other week I was told no. Know I’m a very quiet person I stay to myself. I had to rent a room somewhere else. The day of checkout I was asked if I still needed the room NO I all ready book somewhere else. The smelled no matter how much Febreze or air freshener you sprayed it still smelled bad. I only stay because of the Kitchenette.

The manager was very rude. The day after check- out I ask for other week I was told no. Know I’m a very quiet person I stay to myself. I had to rent a room somewhere else. The day of checkout I was asked if I still needed the room NO I all ready book somewhere else. The smelled no matter how much Febreze or air freshener you sprayed it still smelled bad. I only stay because of the Kitchenette.

Nice room, other than no stove which I had expected, there was only a stove top. The TV didn't work which wasn't a big deal, but an inconvenience.

Nice room, other than no stove which I had expected, there was only a stove top. The TV didn't work which wasn't a big deal, but an inconvenience.

The check-in staff was not friendly or welcoming at all. I did leave my phone in my room after we left at 3 am to head home and the gentleman covering overnight was very kind and pleasant.

The check-in staff was not friendly or welcoming at all. I did leave my phone in my room after we left at 3 am to head home and the gentleman covering overnight was very kind and pleasant.

Everything

Everything

If your looking for a “motel” because this place does not meet nor with stand qualifications of being considered a hotel, that appreciates you spending your hard earned money this is not the place for you. The way staff interact with its customers is a reflection of how they see their leader do the same. With that being said Sarah Williams, the person someone thought would be the person to represent the Choice Hotel brand judgement in the character of people is flawed. Sarah is discourteous, disrespectful, ill-bred, inconsiderate, impertinent, ill-mannered, and thoughtless. I’ve called cooperate on her lack of professional and poor judgement at least three times. I have yet to receive a phone call or email stating they’ve received my concern/complaint and are at least looking into it. When there is an issue and there nothing done to rectify the issue the problem persists. The way she speaks to her guests is as if she’s talking down to them, giving them no respect or appreciation. I’ve tried to contact the owners of that location several times just to make them aware of how their guests are being treated, never received any reply. You can’t just treat paying customers any kind of way. It’s not fair and it’s not the norm. To speak on the uncleanliness of the rooms here are some pic of the filth. This is supposed to be a cleaned room that I had just entered. I went to the front desk asked for their cleaning supplies and this was the end result. No one had yet reached out to me.

If your looking for a “motel” because this place does not meet nor with stand qualifications of being considered a hotel, that appreciates you spending your hard earned money this is not the place for you. The way staff interact with its customers is a reflection of how they see their leader do the same. With that being said Sarah Williams, the person someone thought would be the person to represent the Choice Hotel brand judgement in the character of people is flawed. Sarah is discourteous, disrespectful, ill-bred, inconsiderate, impertinent, ill-mannered, and thoughtless. I’ve called cooperate on her lack of professional and poor judgement at least three times. I have yet to receive a phone call or email stating they’ve received my concern/complaint and are at least looking into it. When there is an issue and there nothing done to rectify the issue the problem persists. The way she speaks to her guests is as if she’s talking down to them, giving them no respect or appreciation. I’ve tried to contact the owners of that location several times just to make them aware of how their guests are being treated, never received any reply. You can’t just treat paying customers any kind of way. It’s not fair and it’s not the norm. To speak on the uncleanliness of the rooms here are some pic of the filth. This is supposed to be a cleaned room that I had just entered. I went to the front desk asked for their cleaning supplies and this was the end result. No one had yet reached out to me.

TERRIBLE 0/10 WOULD NOT RECOMMEND

TERRIBLE 0/10 WOULD NOT RECOMMEND

Property was well maintained.

Property was well maintained.

Nice place to stay

Nice place to stay

The “Manager” Sara was rude from day one, she told my husband she doesn’t allow any Riff Raff at her hotel (Yet, the place is loaded with wife beating, drug dealing, gang bangers) she knocks on all the doors at 9:30am and yells FRONT DESK with such attitude in her tone, to see if you are staying over or checking out. You never see a housekeeper, you have to take out your own trash, the walls are paper thin, (our next door neighbor use to Beat up the female in the room daily and then make it up to her extra loud ) it has cockroaches, the bed is so uncomfortable, Sara allows children on the smoking floor(3) common sense would tell you children should not be around smoking, and finally it’s in a terrible neighborhood! Save your money and find a different place to stay.

The “Manager” Sara was rude from day one, she told my husband she doesn’t allow any Riff Raff at her hotel (Yet, the place is loaded with wife beating, drug dealing, gang bangers) she knocks on all the doors at 9:30am and yells FRONT DESK with such attitude in her tone, to see if you are staying over or checking out. You never see a housekeeper, you have to take out your own trash, the walls are paper thin, (our next door neighbor use to Beat up the female in the room daily and then make it up to her extra loud ) it has cockroaches, the bed is so uncomfortable, Sara allows children on the smoking floor(3) common sense would tell you children should not be around smoking, and finally it’s in a terrible neighborhood! Save your money and find a different place to stay.

The hotel was so dirty and smelled like smoke I only could sit in the room for a hour cause I had to sit and eat because I was starving . I told the hotel about how nasty the room was and they ignored me . I could not sleep so I had to book another hotel. All of theirs furniture and appliances were rusty looks like they got them from a junk yard. Worse experience in my life . I wasn’t refunded any off my money they got almost $300 from me and I didn’t even stay a night. Do not stay here if you don’t want to get robbed. The manager at this location Sarah has terrible attitude and will not help. They do not believe in good customer service. The whole hotel smells like smoke .

The hotel was so dirty and smelled like smoke I only could sit in the room for a hour cause I had to sit and eat because I was starving . I told the hotel about how nasty the room was and they ignored me . I could not sleep so I had to book another hotel. All of theirs furniture and appliances were rusty looks like they got them from a junk yard. Worse experience in my life . I wasn’t refunded any off my money they got almost $300 from me and I didn’t even stay a night. Do not stay here if you don’t want to get robbed. The manager at this location Sarah has terrible attitude and will not help. They do not believe in good customer service. The whole hotel smells like smoke .

I needed to stay for one night at this hotel. my flight was delayed that day, so I called to ask if they could hold my reservation and the person on the phone said that everything was fine and it shouldn't be a problem. I did arrive at 3 in the morning and I had to wait 20 min until someone was available to help me and then the person didn't want to provide me with a room. The room that I was finally put into smell terrible and it was supposed to be a non smoker room.

I needed to stay for one night at this hotel. my flight was delayed that day, so I called to ask if they could hold my reservation and the person on the phone said that everything was fine and it shouldn't be a problem. I did arrive at 3 in the morning and I had to wait 20 min until someone was available to help me and then the person didn't want to provide me with a room. The room that I was finally put into smell terrible and it was supposed to be a non smoker room.

Seen a bug but other than that I can’t complain for the price

Seen a bug but other than that I can’t complain for the price

Extremely clean organized and better than my last stay. Manager always a pleasure and doing her job very well. Keep up the great work

Extremely clean organized and better than my last stay. Manager always a pleasure and doing her job very well. Keep up the great work

I liked the staff.The young man that works at night is very kind

I liked the staff.The young man that works at night is very kind

The service was rude after I expressed my disappointment with the experience I had at the hotel. The service desk rep was dismissive and and I’m concerned about my experience.

The service was rude after I expressed my disappointment with the experience I had at the hotel. The service desk rep was dismissive and and I’m concerned about my experience.

Nice place the floor was a little dirty beds were on futon like frames you can’t be a big person and try and sleep in it might tip over lol my last night I saw a roach idk if it came from when I opened window or what but that right there made me not wanna go to sleep.If I stay again I will bring raid

Nice place the floor was a little dirty beds were on futon like frames you can’t be a big person and try and sleep in it might tip over lol my last night I saw a roach idk if it came from when I opened window or what but that right there made me not wanna go to sleep.If I stay again I will bring raid

Great staff

Great staff

The extended stay pricing is the best thing about this property.

The extended stay pricing is the best thing about this property.

The room had roaches

The room had roaches

Not bad. Could have been better. It's just putting lipstick on a pig really

Not bad. Could have been better. It's just putting lipstick on a pig really

Rooms were clean but there was no hot water in the shower.

Rooms were clean but there was no hot water in the shower.

I will never stay there again .. is a bad odor the soonest you walk in ..

I will never stay there again .. is a bad odor the soonest you walk in ..

Avoid. Police, ridiculous charges, apparently long term “tenants” and a check in and check policy that involves calling from an unmanned front desk and just waiting, and waiting…. And waiting

Avoid. Police, ridiculous charges, apparently long term “tenants” and a check in and check policy that involves calling from an unmanned front desk and just waiting, and waiting…. And waiting

If you desire even basic customer service or even being treated like a human being than THIS IS NOT YOUR PLACE TO GO. the staff seems to have a power complex with no regard for human feelings. My mother who was also staying at the property had to PAY 40 dollars just for a replacement key she's traumatized from the dozens of bed bug bites. I stay for all but 3 weeks and although I was only there at night and gone for work most days paid well over hundred of dollars only to be asked to leaved for no reason. If your a person of color or a person of low socioeconomic status you will be treated poorly and discriminated against. I was falsely accused for things I had nothing to do with harrassed and followed on several occasions and even I'm blessed to be away from that place ....my room had nothing but roaches and the entire property looked deplorable. Don't loose your key and there's no overnight staff and they shut the laundry room down even though it's 24 hours supposedly. Please stay away you will thank me later

If you desire even basic customer service or even being treated like a human being than THIS IS NOT YOUR PLACE TO GO. the staff seems to have a power complex with no regard for human feelings. My mother who was also staying at the property had to PAY 40 dollars just for a replacement key she's traumatized from the dozens of bed bug bites. I stay for all but 3 weeks and although I was only there at night and gone for work most days paid well over hundred of dollars only to be asked to leaved for no reason. If your a person of color or a person of low socioeconomic status you will be treated poorly and discriminated against. I was falsely accused for things I had nothing to do with harrassed and followed on several occasions and even I'm blessed to be away from that place ....my room had nothing but roaches and the entire property looked deplorable. Don't loose your key and there's no overnight staff and they shut the laundry room down even though it's 24 hours supposedly. Please stay away you will thank me later

Its like being in your own smaller than normal apartment. And very private

Its like being in your own smaller than normal apartment. And very private

Rooms smell like mildew, lots if roudy folks, poor services

Rooms smell like mildew, lots if roudy folks, poor services

I wasn’t even in the room for 15 minutes & they had roaches. I have pictures and videos.

I wasn’t even in the room for 15 minutes & they had roaches. I have pictures and videos.

This hotel was not clean in any sense of the word. The hall our room was in had roaches crawling up and down the walls and the doors. It was worse going into the room. There were a lot more roaches inside the room, especially where the kitchen area and bathroom were. Even turning on the water in the shower, a roach came flying out of the faucet where the water comes out. The shower had not been cleaned. There was hair on the shower curtain and dirt from where someone else had used it. The bed was incredibly uncomfortable. The whole floor wreaked of weed. I could smell it as soon as I stepped foot onto the elevator. The staff were not friendly or helpful in any way. Worst stay I’ve ever had in a hotel. Would never go back.

This hotel was not clean in any sense of the word. The hall our room was in had roaches crawling up and down the walls and the doors. It was worse going into the room. There were a lot more roaches inside the room, especially where the kitchen area and bathroom were. Even turning on the water in the shower, a roach came flying out of the faucet where the water comes out. The shower had not been cleaned. There was hair on the shower curtain and dirt from where someone else had used it. The bed was incredibly uncomfortable. The whole floor wreaked of weed. I could smell it as soon as I stepped foot onto the elevator. The staff were not friendly or helpful in any way. Worst stay I’ve ever had in a hotel. Would never go back.

The bed was too small

The bed was too small

Management always on point if there is a problem she will fix it. Be nice and respectful you will get the same in return.....for those rumors you hear. Lets be very clear if you treat people the way you want to be treated you can accomplish more.

Management always on point if there is a problem she will fix it. Be nice and respectful you will get the same in return.....for those rumors you hear. Lets be very clear if you treat people the way you want to be treated you can accomplish more.

They need to get new people in there because all they do is clock on and go back into there rooms they inconvenienced me tremendously and I will never go back and they owe me a free week for real

They need to get new people in there because all they do is clock on and go back into there rooms they inconvenienced me tremendously and I will never go back and they owe me a free week for real

The floor was really sticky. Under the ac was dirt and there was even clothes from whoever was there before us. Then before bed we saw 3 roaches. I was going to extend the stay but after seeing all that and not being able to sleep I checked out after the one night. Staff wa

The floor was really sticky. Under the ac was dirt and there was even clothes from whoever was there before us. Then before bed we saw 3 roaches. I was going to extend the stay but after seeing all that and not being able to sleep I checked out after the one night. Staff wa

A lot of drug users (tweakers) occupying the rooms. Very thin walls so you hear everything they’re doing. The last night we were there, the people above us were screaming, moving furniture, and fighting all night. I fully blame the staff for not being more attentive to the situation. Security is most definitely needed at a hotel like this or atleast staff walking the halls every hour or so to make sure the worthless drug addicts aren’t getting out of hand. 24/7 staff or security could have prevented this. In short stay here for a good price, but don’t expect to get a good nights sleep every night. My recommendation to the staff is to not let gross waste of life tweakers rent rooms and not to be so lazy. Would not stay again, and do not recommend.

A lot of drug users (tweakers) occupying the rooms. Very thin walls so you hear everything they’re doing. The last night we were there, the people above us were screaming, moving furniture, and fighting all night. I fully blame the staff for not being more attentive to the situation. Security is most definitely needed at a hotel like this or atleast staff walking the halls every hour or so to make sure the worthless drug addicts aren’t getting out of hand. 24/7 staff or security could have prevented this. In short stay here for a good price, but don’t expect to get a good nights sleep every night. My recommendation to the staff is to not let gross waste of life tweakers rent rooms and not to be so lazy. Would not stay again, and do not recommend.

It was clean comfortable and easy to get into and I needed a place safe for me and my quick due to domestic violence the gentlemen late night was awesome and polite but you have to ask for EVERYTHING

It was clean comfortable and easy to get into and I needed a place safe for me and my quick due to domestic violence the gentlemen late night was awesome and polite but you have to ask for EVERYTHING

The roaches. They were quite amazing they way they appeared from nowhere.

The roaches. They were quite amazing they way they appeared from nowhere.

The room had roaches everywhere. Have to pay to get clean towels

The room had roaches everywhere. Have to pay to get clean towels

Staff was nice but room was dirty. There were roaches crawling all over the floor and bed and wall. One got in my son hair. I checked out the same night. Was given refund.

Staff was nice but room was dirty. There were roaches crawling all over the floor and bed and wall. One got in my son hair. I checked out the same night. Was given refund.

Pleasant stay

Pleasant stay

It was horrible Blood was in my sheets, not only that Roaches everywhere. To too add insult my kids found Condoms in the clean towels.

It was horrible Blood was in my sheets, not only that Roaches everywhere. To too add insult my kids found Condoms in the clean towels.

The room smelled, everything was extra, you would think a suite would have utensils but there was nothing, I mean nothing. Room walls are paper thin, you hear everything, I mean everything! If you stay here set your expectations very low.

The room smelled, everything was extra, you would think a suite would have utensils but there was nothing, I mean nothing. Room walls are paper thin, you hear everything, I mean everything! If you stay here set your expectations very low.

Room was infested with bugs and roaches.

Just not great experience dirty room felt like I was put in the bug’s room and they didn’t tell them

We had a one night stay, the lady that checked us in was a delight!

That said, when I arrived and was informed it would be three hours until I could check in, I brushed it off. During a pandemic obviously it takes more time. So I went and ate some food at sat in my car for a couple hours. Asked for a smoking room, as these are often the cleanest if you can believe it. It wasn't available by 6pm so I took what I could On the plus side, my non smoking room was smoked in immediately prior to my arrival so it was like I had the same room anyway. I did my usual rounds, the windowsill had ash on it from cigarettes. The bed was made but the linens reeked of cigarettes. The floor was not mopped. The space between bed and wall was dirty, there were socks in the bathroom (so obviously the bathroom hadn't been cleaned either) As I applied a heavy coat of lysol all over my room and particularly the bed in the hopes of killing the cigarette stink, someone legitimately walked into my room. There was standing water in the bath tub, and my bed was maybe a step up from an army cot. Or tried to. Luckily I had the slide lock on. During normal times I would have had zero issues but this is a global pandemic and this business had no problems putting me in a dirty room. I would recommend if you can't afford anything else, bring disinfectant wipes and spray.

Staff was unhelpful, not enough linen, 3 of us in the room only 1 towel and refused to give us more, tub had mildew and was not clean we had to buy cleaning supplies and clean ourselves. The bathroom light didn't work and was very dim, the exhaust fan didn't works that well. There was an extra charge for everything. Zero amenities.

I was given the wrong room

I really enjoyed my stay here imma decided to stay another week the staff is very friendly it's a safe environment and I suggested for anyone

I was harassed by the staff bugs everywhere old outdated room

It was just OK,I felt like I was at home but the people there made me feel a little uncomfortable so that’s why I say my Experience was just OK