La Quinta Inn & Suites by Wyndham DFW Airport West - Euless

I didn’t like the smell in the hallways .but the room itself was great and customer service excellent

Not enough soap n towels

There was no shampoo, no body wash in the bathroom and room service phone was not working, when I contacted to Expedia, they said as usual $25 points will add to account as compensation. We had to face everything and when reporting about Service giving $25 one key points is not acceptable from Expedia. We are using your service to get a great experience. When we were on vacation .

Good dyst

Great hotel! very friendly staff.

Superb

there is an associate there by the name of Maria that double charged me and when I started asking questions got very defensive. Ran to the back and said she was gonna call the police. She started calling me a five-year-old and telling me to leave the property when I was charged $300 for a one night day be very careful of this place something very sketchy is going on.

All good except youth and adults making a lot of noise until midnight

It's just the rooms were so outdated not comfortable dark, a lot of noise in the hallway people opening shutting their doors talking real loud.

Good

Very helpfull and acomitating

Clean and nice Parking wasn’t that great

Very nice and well maintained property. Rooms smelled good when we first walked in. Everything was very nice!

Clean room. Allowed early check in. Staff was helpful. Lots of breakfast options. Loved the Texas waffle! Grounds were clean.

Exceptional

Exceptional

The rooms were clean. Breakfast was good The airport shuttle didn’t give more information on the pickup

Overall experience was great. The resort is a bit on the older side and in process of remodeling. Staff was extremely welcoming, drinks were yummy, and the price was resonable. Would recommend if you are not looking for all the bells and whistles with esthetics.

Clean room, great staff, the breakfast was nothing to right home about but it wasn't horrible.

Superb

Great staff very clean environment and indoor pool was amazing even breakfast was good.

The room was clean and quiet. The bed was comfortable enough. Not the most comfortable but definitely not the worst I’ve slept in. The pillows were a little uncomfortable, but that’s just my opinion. Breakfast was as good as any continental breakfasts. Staff was very friendly.

Solo nos despertaron por una Confucion con la reservación.

Breakfast was good. The free airport/local trip (within 5 miles) shuttle is a nice addition. Our room was good and mostly clean, but it felt a little dated. Our last night we were upgraded to a suite which was a very nice experience. Staff was helpful, but over 3 days our room wasnt cleaned at all. For the price and location, I would be back.

Facility needs updating but bed was heavenly!!!

Facility needs updating but bed was heavenly!!!

The staff was helpful. The continental breakfast was nice and the area was clean. Our only problem was the ac unit in the room didn’t cool our room to the temp we prefer.

Perfect location, helpful and friendly staff.

It was clean, safw, friendly staff and Waffle House and other spots were near by I didn’t dislike the property

It was clean, safw, friendly staff and Waffle House and other spots were near by I didn’t dislike the property

Very good

Superb

Was clean and friendly staff

The room was clean, but the body wash dispenser was empty. Our luggage was delayed, so we asked for toiletries. They only had disposable toothbrushes —no toothpaste, no contact solution or contact cases. Breakfast was fine but limited.

Room was comfortable Lobby not clean. Friday night front desk not friendly and welcoming. Morning breakfast not good and supplies not filled on time.

Room was comfortable Lobby not clean. Friday night front desk not friendly and welcoming. Morning breakfast not good and supplies not filled on time.

I don't expect the best for what we paid - but it seems like the owners need to invest a bit more money into repairing the property and hiring more staff.

Nothing My room had bedbugs and I’ve gotten bitten up!! Pictures and everything to prove. Don’t ask me anymore about my stay here. It was horrible and I wouldn’t wish this on my worst enemy.

Atmosphere

Nothing My room had bedbugs and I’ve gotten bitten up!! Pictures and everything to prove. Don’t ask me anymore about my stay here. It was horrible and I wouldn’t wish this on my worst enemy.

Hospitality Atmosphere

Good breakfast and having a pool inside was great for this rainy memorial weekend

Clean affordable plenty of room

A noisy place to stay. Especially on the first floor, but then I could hear above me what sound like someone jumping off the bed to the floor not very well insulated therefore lots of noise.

Check in was super easy and the staff was very friendly. The room was comfortable. My room didn’t have a blow dryer tho and I needed one. The hot tub was very relaxing. Decent location. Breakfast was really good. Had a good variety. I would definitely stay again.

Exceptional

Let me start by saying staff, from airport transport to front desk, they are all wonderful. Now, condition of room, beds extremely uncomfortable, need replacing; coils squeak with the slightest movement. Toilet barely flushed and struggled to do so. Nightstand -no charging ports, dirty and a dried spill was left on the floor and nightstand. Air conditioning unit was musty and seemed to be struggling. Hotel worked in a pinch from the airport delay, but we wouldn’t recommend.

Pleasant

Our first room on the 4th floor had broken AC and TV not turning on. In most 3 star hotels rooms are checked prior for being ready for use, and they certainly turn the AC down prior to guest arriving so you are not walking into a hot oven. We were moved two doors down where everything was working but come to find out the AC on that floor was completely out, which the Manager acknowledged and knew about but decided to put travelers on that floor anyway..?? Pool was out of order which was one of the filters I included when looking for a hotel. Hotels really should notify guests of certain things not working prior to booking. I also feel that hotels have the choice of discounting rooms when certain amenities are not working but they never do, they charge full price for rooms when they are not providing the 110% of what we guests are paying for. I also do not support of drinking and pot smoking within the property which was also being done and I was simply told its the weekend and certain guest want to have fun.

departure was before breakfast

The bed was big and the room was clean The staff were so rude and unhelpful and didn’t care at all that I was waiting over an hour for the free shuttle and ended up having to get a taxi the shuttle is also advertised as 24/7 but I also had to get another taxi to the airport because they didn’t run early enough

The AC didn’t work in our room. Hotel was booked so they couldn’t switch us room. We burned up all night. The door to room would t shut you had to slam it to get it to shut all the way. The tv wouldn’t shut off. We charged our batteries and everything on remote. Only option was to unplug it.

Exceptional

Nothing The AC didn’t work in our room. Hotel was booked so they couldn’t switch us room. We burned up all night. The door to room would t shut you had to slam it to get it to shut all the way. The tv wouldn’t shut off. We charged our batteries and everything on remote. Only option was to unplug it.

Exceptional

Room clean, staff and food good. Did not use shuttle. Pool and hot tub under maintenance.

It was a La Quinta Smelled the whole time like a cannabis plant

It was a La Quinta Smelled the whole time like a cannabis plant

I hate to write bad reviews. The breakfast was the best part of the stay. The walls were paper thin, I could hear the person snoring next door for hours as well as the kids running all around. I think it would be great for families with children as it has an indoor pool. Definitely request for a runner mat for the shower bathtub combo. My husband nearly slipped.

Clean & comfortable room. Good value for the money. Staff was excellent. Will be back again.

Clean & comfortable room. Good value for the money. Staff was excellent. Will be back again.

The airport was very kind and helpful to accomodate a last minute booking for old parents that did not speak or understand english.

It was OK

Shower water pressure sucks. They need to change the shower heads. We switched rooms twice and it was still the same.

The airport van driver took me to the wrong La Quinta even though I told him which one and then they made be pay for an uber to the right one

The airport van driver took me to the wrong La Quinta even though I told him which one and then they made be pay for an uber to the right one

It was ok! Need a lot of upgrades. It was a stitch when you walk in and there was a roach in the tub

It was ok! Need a lot of upgrades. It was a stitch when you walk in and there was a roach in the tub

We got there and had to wait for 10 min to check in because the staff was gossiping at the bathroom. They don’t offer soap bars.

Clean, spacious and comfortable. Good location. We got there and had to wait for 10 min to check in because the staff was gossiping at the bathroom. They don’t offer soap bars.

Exceptional

Young lady had great customer service at the front desk. My room was clean. The breakfast was really good but water was turned off for a half an hour and when I wanted to get in the hot tub, it wasn’t cleaned other than that pretty good stay and I really appreciated the airport shuttle

Bad

Comfortable bed AC was not working very well

Comfortable bed AC was not working very well

Location The beds were not clean from previous guests

Location The beds were not clean from previous guests

Even though my flight didn’t leave until 10Am the only shuttle available to the airport was at 5:30am so I missed the complementary breakfast. My room only had two water cups and no coffee cups or coffee pods. The room was very clean and the staff was helpful but too busy for me.

This was the best hotel I've been at for this price in years. The staff was so friendly and helpful. The beds were comfortable. Breakfast was amazing. Best of all the price was right. My only possible complaint is there was only one (slow) elevator. Easily overlooked with how amazing everything else was.

There was a big dent in the middle of the bed and I had to ask for a different room. After that it was a better experience . The staff was nice. I like the breakfast .

Exceptional

The room was clean and looks really good. The staff was exceptional breakfast was also good. Loved everything.

The room was clean and looks really good. The staff was exceptional breakfast was also good. Loved everything.

The picture looked nice, but when we arrives the building is very old I could have gotten over it. However, the pool was not working. It was green and the customer service was not good might’ve not been their fault but they made me late to my flight and I missed it. I had five kids that were not mine really bad experience the guy at the front had a really bad day, but it’s seemed that he was taking it out on other people. Communication in the morning also upsetting with a front desk and the shuttle was late 30 minutes.

Pool broken. That’s the only reason I booked. Broke pool

Pool broken. That’s the only reason I booked. Broke pool

Very good

Pool was pretty dirty, disappointing because our whole reason of going was to enjoy an indoor pool all day

Overall this was a good place to stay overnight near the airport. The room was fine. Clean and comfortable with a good shower. It was good there was a fridge and microwave. The kitchen area downstairs where the morning coffee was was not fully clean (tables not fully wiped down and clean). Before I flew, I asked for instructions on how to find the shuttle. When I arrived at the airport, many hours later, there was still no answer. The signs at the airport did not make it clear. Calling the hotel went nowhere the first few tries. Then I finally reached someone but got incorrect instructions so I waited in the wrong place (when I had originally been in the right place). I did arrive at the hotel eventually but the wait at the airport was a lot longer than needed and I already had only a few hours to sleep before my morning flight.

Clean room, dirty elevator due to dogs pee

Clean room,

I liked everything

I loved how accommodating and kind the staff were specially their manager Casey I hope I’m spelling her name right, they offer to take you around the local area in a shuttle and I was flying in for an interview and desperately needed to get my eyebrows done and they helped me get that done. The hotel itself is very comfortable and bonus points they’re right next to a Thai restaurant. Overall loved this hotel.

Pool and hot tub. I saw children having an absolute blast Could not find MS NOW news and is was completely difficult to use TV

Perfect location for being close to the airport and middle man of travel

Staff was super friendly and attentive. Shuttle bus saved my life from and to the airport. Room was clean and comfortable. I was there for a quick business trip so didn’t see any amenities. Breakfast was good and hotel is well located near the airport and Skyview 7. Would definitely come back if needed

Very clean and comfy overall. Also great location. Shuttle drops you off in front of the other hotel, not in front of this one. Not an issue unless it’s raining.

Nice easy way to get to airport

Airport shuttle worked perfectly. Staff was very helpful and friendly.

It looks like it’s been remodeled in the last few years, but a few touch ups here and there couldn’t hurt, but overall the place was very clean, breakfast was good and staff was great.

Very well kept all was Great no complaints and will stay again.

Water pressure and hot water Bad smells. No AC in the lobby or hallways. Bathroom door needed to be repainted.

Good but little far

The location is great, easy access to the freeway and adjoining businesses Breakfast is not Breakfast without eggs and fruit. I give a 2 for breakfast.

I stayed for only one night in the king size room, the bed was extremely comfortable and linen was clean, staff was very friendly and customer service was great, breakfast was filling and delicious… The only issues we had were that the remote in our room didn’t work even after changing the batteries so we didn’t get to enjoy the tv in the room and also even though it was a 100% non-smoking the entire floor and elevator was filled with marijuana and it made me really congested and my allergies were horrible afterwards, I DO NOT RECOMMEND staying here for anyone who may be IN RECOVERY or have bad allergies. Thank you 🙏

Great amenities, clean rooms and location.

It's a decent stay for the price. the room was spacious and clean with a smart tv and mini fridge. breakfast was okay it's your average hotel food. overall i would stay again.

Hot tub, Pool. Location to the airport When we checked in we asked to schedule a shuttle for the following morning at 4:30. The clerk said "no problem" and made an entry in what I thought was the shuttle schedule. When we arrived in the lobby the next morning at 4:20 to check out and get in the shuttle, we were informed by the clerk 'the shuttle only runs on the hour and we would have to wait.' Since we were flying on an international flight, we needed to be at the airport by 5:00 AM. In the course of the conversation with the clerk we were informed that 'the clerk who checked us in the previous day was new and probably not familiar entirely with procedures'. We ended up getting an Uber so we could arrive on time

The area Breakfast

Hotel was close to airport, which was the main reason for our stay. Staff was friendly and helpful. Only downside, appears they have people living in cars ,one guy sleeping on the side exit landing at the property. And coming in for breakfast. Everything was good, no problems

The break fast was on point, the coffee excellent great accomodations and easy check in process!

It’s was cool until the tv was not work the power went out The tv wasn’t working

Nice place Breakfast needs improvement Green eggs are bad as they need to be refreshed regularly.

The room the ac didnt work right room was hot. Pool and hot tub water was dirty.

It was dark once the curtains were pulled for the evening. One light between beds and overhead by the bathroom. The room lacked lighting

The rooms were so pretty, very clean, and I loved that long big mirror and inside pool ! Front desk could be more friendly but overall amazing

The hotel and staff were great! My only complaint is the location and the crowd it draws.

Affordable price. Comfy beds Thin walls. Loud neighbors in room next to me

Didn’t get eat breakfast. My granddaughter had to b

Easy access to interstate 75

The shuttle was excellent. The driver was awesome. The gal was great at the front desk. The hot tub water was brown. That was the reason I booked there and did not go in it.

Noisy, it was a hassle getting towels and wash cloths

Stayed 3 nights with family, very clean. Good stay

There was no hand towels or washcloths and no toilet paper. We were told they didn't have these items when we requested them.

Very nice breakfast!

Pool area was dirty

Pool area was dirty

The hotel was average for this style of hotel. The main reason we used this hotel was its advertised Park, Sleep and stay where you leave your car at the hotel and they shuttle you to the airport. When we arrived and tried to schedule a shuttle, it was fully booked for any times that would be ok for us. As we were flying out of DFW we needed to be several hours early. The ride to the airport was about 20 minutes. They lady at the front desk tried to ensure me 1hr and 20 min pick-up time before our flight would be ok for our international flight. We ended up just getting an uber which cost us $60. Glad we did because we arrived 3 hours early and only had about 45 minutes to spare after we made it thru security. The airport was very busy.

The hotel was average for this style of hotel. The main reason we used this hotel was its advertised Park, Sleep and stay where you leave your car at the hotel and they shuttle you to the airport. When we arrived and tried to schedule a shuttle, it was fully booked for any times that would be ok for us. As we were flying out of DFW we needed to be several hours early. The ride to the airport was about 20 minutes. They lady at the front desk tried to ensure me 1hr and 20 min pick-up time before our flight would be ok for our international flight. We ended up just getting an uber which cost us $60. Glad we did because we arrived 3 hours early and only had about 45 minutes to spare after we made it thru security. The airport was very busy.

The staff itself were good. The night manager was probably the best from my whole trip. When we got there the morning person was really helpful. We got into our room it was hot but sometime bigger rooms take a while to cool especially in hotter states. We went to bed realized it was warm but when you got close to the ac the air was cool. After another night of not being able to sleep with how hot it was I go to the manager in the morning and let her know something is wrong with the AC and she asked why didn't you say something sooner. We got another room, that room the toilet wouldn't flush properly it would slowly drain the night manager got me a plunger I tried that didn't help. Had to wait till 9am for someone to fix it, they fixed it. just to have the same issue late at night and had to wait until 9am for them to fix it. Just to have that same issue again so the last night they put us in a better room. Not really worth moving rooms three times. I hope they will do better.

The staff itself were good. The night manager was probably the best from my whole trip. When we got there the morning person was really helpful. We got into our room it was hot but sometime bigger rooms take a while to cool especially in hotter states. We went to bed realized it was warm but when you got close to the ac the air was cool. After another night of not being able to sleep with how hot it was I go to the manager in the morning and let her know something is wrong with the AC and she asked why didn't you say something sooner. We got another room, that room the toilet wouldn't flush properly it would slowly drain the night manager got me a plunger I tried that didn't help. Had to wait till 9am for someone to fix it, they fixed it. just to have the same issue late at night and had to wait until 9am for them to fix it. Just to have that same issue again so the last night they put us in a better room. Not really worth moving rooms three times. I hope they will do better.

Pool is dirty. Room had no toilet paper. Bed sheets dirty.

Pool is dirty. Room had no toilet paper. Bed sheets dirty.

It was good for the price. AC unit was a bit loud.

It was good for the price. AC unit was a bit loud.

Room was spacious and clean. Staff was knowledgeable and friendly. Property was quiet.

Room was spacious and clean. Staff was knowledgeable and friendly. Property was quiet.

The front desk clerk Mercedes was really nice and helpful, so was the van driver Bennie . The hotel was nice clean and great amenities. The van service and breakfast was the key to me staying . I will stay again

The front desk clerk Mercedes was really nice and helpful, so was the van driver Bennie . The hotel was nice clean and great amenities. The van service and breakfast was the key to me staying . I will stay again

No hot water in the room. The indoor pool was ice cold, hot tub also cold. Elevator also didn’t work.

No hot water in the room. The indoor pool was ice cold, hot tub also cold. Elevator also didn’t work.

Clean rooms and great customer service

Clean rooms and great customer service

I been staying here every time I come to visit my family I love it the staff are friendly

I been staying here every time I come to visit my family I love it the staff are friendly

Couch had white substance on it. No wash cloths or hand towels. Tabletop was greasy looking. Not alot of care in the maintenance or housekeeping.

Couch had white substance on it. No wash cloths or hand towels. Tabletop was greasy looking. Not alot of care in the maintenance or housekeeping.

I would definitely stay at the hotel again. Highly recommended!

I would definitely stay at the hotel again. Highly recommended!

Check-in was a very poor experience from the start. The front desk staff did not greet me or acknowledge me at all and was more focused on her cell phone than assisting guests, which felt unprofessional and unwelcoming. One of the main reasons I booked (and paid extra for) this hotel was the indoor pool, since it was cold outside and I wanted my family to still be able to swim. Unfortunately, the pool was out of service and also appeared dirty and neglected, which completely defeated the purpose of choosing this location. The most concerning issue happened on the elevator when a screw fell from the ceiling and struck my daughter on the top of her head. We immediately reported this to staff, but no action was taken and our concern was dismissed, making the situation feel unsafe and not taken seriously. Overall, the lack of customer service, unavailable amenities, and safety issues made this stay extremely disappointing and not worth the cost.

Check-in was a very poor experience from the start. The front desk staff did not greet me or acknowledge me at all and was more focused on her cell phone than assisting guests, which felt unprofessional and unwelcoming. One of the main reasons I booked (and paid extra for) this hotel was the indoor pool, since it was cold outside and I wanted my family to still be able to swim. Unfortunately, the pool was out of service and also appeared dirty and neglected, which completely defeated the purpose of choosing this location. The most concerning issue happened on the elevator when a screw fell from the ceiling and struck my daughter on the top of her head. We immediately reported this to staff, but no action was taken and our concern was dismissed, making the situation feel unsafe and not taken seriously. Overall, the lack of customer service, unavailable amenities, and safety issues made this stay extremely disappointing and not worth the cost.

On two separate nights, I was woken up by police responding to disturbances once at 3:00 a.m. and another night at 4:00 a.m. Involving different guests who were yelling loudly enough to wake the entire floor..

On two separate nights, I was woken up by police responding to disturbances once at 3:00 a.m. and another night at 4:00 a.m. Involving different guests who were yelling loudly enough to wake the entire floor..

Check in process seamless. Staff helpful. Room clean.

Check in process seamless. Staff helpful. Room clean.

Amazing hotel

Amazing hotel

The room was okay. The breakfast was good. Sad that we picked this location specifically for the indoor pool and hot tub. The pool was freezing and the hot tub looked gross. We don't believe in being negative just to be negative but these things probably should be addressed or don't advertise them as selling points. The folks were nice that worked here as well.

The room was okay. The breakfast was good. Sad that we picked this location specifically for the indoor pool and hot tub. The pool was freezing and the hot tub looked gross. We don't believe in being negative just to be negative but these things probably should be addressed or don't advertise them as selling points. The folks were nice that worked here as well.

Our family went for an indoor pool and unfortunately it was too cold for them the hot tub was very stained. There was holes in the ceiling and not well taken care of. Our room on the other hand was perfectly fine.

Our family went for an indoor pool and unfortunately it was too cold for them the hot tub was very stained. There was holes in the ceiling and not well taken care of. Our room on the other hand was perfectly fine.

It was just a letdown from the other La Quinta I had just been at the night before, it's probably just an older hotel, it would have been nice to cast to the TV in the room though

It was just a letdown from the other La Quinta I had just been at the night before, it's probably just an older hotel, it would have been nice to cast to the TV in the room though

The room was very run down, furniture damaged, leftover coffee grounds in the coffee maker. The breakfast was barely edible. I’ve stayed in La Quinta before, this one was very disappointing.

The room was very run down, furniture damaged, leftover coffee grounds in the coffee maker. The breakfast was barely edible. I’ve stayed in La Quinta before, this one was very disappointing.

Staff was very friendly and the room was very tidy

Staff was very friendly and the room was very tidy

Out of or 2 rooms both had , shower valves with water spraying out the side causing low water pressure, one bed was broken , the indoor pool had freezing water my kids couldn’t swim and this was the only reason we chose this location

Out of or 2 rooms both had , shower valves with water spraying out the side causing low water pressure, one bed was broken , the indoor pool had freezing water my kids couldn’t swim and this was the only reason we chose this location

All of the above and for a very small fee they shuttled us to airport and picked us up when we returned. Staff was extremely helpful, friendly and courteous.

All of the above and for a very small fee they shuttled us to airport and picked us up when we returned. Staff was extremely helpful, friendly and courteous.

The room was clean, no fresh smell. But it had a heater that made a horrible noise we were not able to sleep all night. The room number was 207.

The room was clean, no fresh smell. But it had a heater that made a horrible noise we were not able to sleep all night. The room number was 207.

The place was ok for an overnight stay . The heater made a clicking noise that made it hard to rest

The place was ok for an overnight stay . The heater made a clicking noise that made it hard to rest

Yes

Yes

Spotless room, friendly and attentive staff! Breakfast was fresh, hot, and plenty to pick from. We enjoyed the pool & hot tub. Location easy to access and right off 183! Will visit again

Spotless room, friendly and attentive staff! Breakfast was fresh, hot, and plenty to pick from. We enjoyed the pool & hot tub. Location easy to access and right off 183! Will visit again

Clean environment and breakfast. Staff was pleasant

Clean environment and breakfast. Staff was pleasant

It was okay

It was okay

There was no one on counter for long time

There was no one on counter for long time

Fast check in and shuttle driver was nice

Fast check in and shuttle driver was nice

Yes

Yes

Staff were courteous and room was comfortable. Great location for NRG

Staff were courteous and room was comfortable. Great location for NRG

Friendly, and understanding...last minute reservation and couldn't be happier

Friendly, and understanding...last minute reservation and couldn't be happier

Best employee

Best employee

Very friendly sta

Very friendly sta

I didn't go to breakfast so can't speak on it

I didn't go to breakfast so can't speak on it

The staff was great and the hotel was clean. It’s an older hotel so the repairs weren’t so great. The room had a damp smell, but I think it’s because the room hadn’t been used in awhile. (It was an executive suite and very spacious) overall, I was satisfied after running the heater to get rid of the smell. For the price I would stay again.

The staff was great and the hotel was clean. It’s an older hotel so the repairs weren’t so great. The room had a damp smell, but I think it’s because the room hadn’t been used in awhile. (It was an executive suite and very spacious) overall, I was satisfied after running the heater to get rid of the smell. For the price I would stay again.

The walls were very thin, lots of noise couldn’t sleep well at all

The walls were very thin, lots of noise couldn’t sleep well at all

Clean room!! Amazing staff, treated us like family, great stay all around!!!

Clean room!! Amazing staff, treated us like family, great stay all around!!!

Benny and Mercedes made my whole trip!! They were so friendly, welcoming, they went above and beyond and gave excellent customer service. I couldn’t have asked for better. The breakfast was delicious!! The bed was comfortable, the only complaint is that the door in the shuttle is really annoying. Especially if you’re conversing with other guests or your driver.

Benny and Mercedes made my whole trip!! They were so friendly, welcoming, they went above and beyond and gave excellent customer service. I couldn’t have asked for better. The breakfast was delicious!! The bed was comfortable, the only complaint is that the door in the shuttle is really annoying. Especially if you’re conversing with other guests or your driver.

The breakfast was mediocre but served its purpose. There was a limited selection of healthy options. The gym was adequate. One of the treadmills was broken but all other equipment was operational. La Quinta was satisfactory for the price. However, my next visit I will look for a better accommodations.

The breakfast was mediocre but served its purpose. There was a limited selection of healthy options. The gym was adequate. One of the treadmills was broken but all other equipment was operational. La Quinta was satisfactory for the price. However, my next visit I will look for a better accommodations.

Very nice. The mattress needs replaced, but overall a great stay.

Very nice. The mattress needs replaced, but overall a great stay.

Front desk person was nice and friendly. Shuttle driver was nice, friendly and helpful.

Front desk person was nice and friendly. Shuttle driver was nice, friendly and helpful.

Clean room and amenities and friendly staff the only thing we didn’t care for is the shower water pressure is very poor

Clean room and amenities and friendly staff the only thing we didn’t care for is the shower water pressure is very poor

Nice atmosphere

Nice atmosphere

The property is in desperate need of painting and furniture updating. The chair in our room look like it was out at the garbage and they brought it in. It was filthy.

The property is in desperate need of painting and furniture updating. The chair in our room look like it was out at the garbage and they brought it in. It was filthy.

The property was dirty and uncomfortable.

The property was dirty and uncomfortable.

hello

hello

Room and location were great. A garment came up missing.

Room and location were great. A garment came up missing.

The only thing is the vending machine it wasn’t working

The only thing is the vending machine it wasn’t working

No complaints... shuttle had perfect timing .... staff were accommodating...tvs aren't smart so till have yo watch cable tv.

No complaints... shuttle had perfect timing .... staff were accommodating...tvs aren't smart so till have yo watch cable tv.

Sink stopped up constantly, shower curtain didn’t properly shut soaking the floor unless we rigged it up. Breakfast was never stocked, even with adequate waiting, so didn’t even really get to eat

Sink stopped up constantly, shower curtain didn’t properly shut soaking the floor unless we rigged it up. Breakfast was never stocked, even with adequate waiting, so didn’t even really get to eat

Great stay clean and nice thanks

Great stay clean and nice thanks

Brianna tmat the front desk was amazing!

Brianna tmat the front desk was amazing!

I guess you get what you pay for. This hotel is in the same level as a Motel, if that’s what you are looking for then go for it. Please please do not depend on the airport shuttle! It’s mediocre, if you are in a hurry or have appointments please find other means of transportation. The rooms were not so bad, you’ll manage if you sleeping for one night like me. The staff? They don’t know what communication is unfortunately, I should’ve known that judging by how they answer the phone.

I guess you get what you pay for. This hotel is in the same level as a Motel, if that’s what you are looking for then go for it. Please please do not depend on the airport shuttle! It’s mediocre, if you are in a hurry or have appointments please find other means of transportation. The rooms were not so bad, you’ll manage if you sleeping for one night like me. The staff? They don’t know what communication is unfortunately, I should’ve known that judging by how they answer the phone.

Entered the room unannounced. Don’t knock or say room service.

Entered the room unannounced. Don’t knock or say room service.

conditioninwell

conditioninwell

The room was great. It was comfortable and I was pleased with the service.

The room was great. It was comfortable and I was pleased with the service.

Cheap room, bad ac

Cheap room, bad ac

Could of been better

Could of been better

The AC in my room didn't work couldn't sleep all night and i know it didn't stop working when i got there. Very disappointed with my stay.

The AC in my room didn't work couldn't sleep all night and i know it didn't stop working when i got there. Very disappointed with my stay.

Great

Great

Great people

Great people

The Room Was 100/10 Excellent Service!!!!

The Room Was 100/10 Excellent Service!!!!

It took about 40 minutes for us to wait the hotel shuttle

It took about 40 minutes for us to wait the hotel shuttle

The staff was pleasant and helpful. The room was clean and the area was convenient.

The staff was pleasant and helpful. The room was clean and the area was convenient.

The stay was very accommodating and comfortable. The staff was so very friendly and helpful. Hotel was very convenient to the stadium.

The stay was very accommodating and comfortable. The staff was so very friendly and helpful. Hotel was very convenient to the stadium.

The AC unit was broke, beds were hard and uncomfortable, staff was pleasant but overall I would not consider staying there again until the update.

The AC unit was broke, beds were hard and uncomfortable, staff was pleasant but overall I would not consider staying there again until the update.

Everything was great. Especially Tony making sure you got where you needed to be. Kudos to the whole team.

Everything was great. Especially Tony making sure you got where you needed to be. Kudos to the whole team.

The room was very clean. I loved the airport shuttle (FREE) AND BREAKFAST. I was looking forward to waffles but the pancakes were nice and the flava creams/coffee.

The bed aren’t too comfortable.

When I finally got to the hotel, the room quality was far below expectations. The cleanliness was a major issue: I found stains on the bed, debris on the floor, and even stains in the bathtub. Although the price was low, I expected a certain level of cleanliness, especially since I was there for an important interview. Overall, this hotel did not meet basic expectations, and I’d recommend looking elsewhere if you value timely service and cleanliness.

Everyone was so polite and welcoming my room was clean and comfortable. The cleanness of the hotel was the first thing I noticed along with the shuttle service 10/10

I didn't use the airport shuttle, but I noticed that it was definitely busy and being used. I haven't seen anyone that ever lost their temper regarding the service for the shuttle. The room was nice and offered plenty of room. I didn't realize that we had booked a double room instead of a handicap room, but the woman working the front desk during second shift was able to find us a shower chair to use and offered to move us downstairs to a bigger room. We ended up not taking it but we definitely enjoyed our stay. AC is definitely cold and the breakfast is definitely great!! I love the fact that our room was still serviced even though we were a stay over. I've stayed at other hotels in the past with other brands, and you don't always get service even if you stay over.

Friendly and professional staff. Clean room and it has airport shuttle.

Had a roach on the wall, found a wash cloth on the curtain rod from previous person still on the rod. No ice bucket, first floor no ice, water fountain had gum in th specket and water was turned off of the water fountains, no signs on problems areas, Had to go to 2nd or 3rd flood for ice

Clean room, friendly staff

Booked a King Suite, got a double. No explanation, just blaming third party and hotel. Received a roller bed with no sheets, old duvet, no follow-up from hotel. Poor service, no compensation from hotel. Very disappointed and won’t will never use this hotel chain again.

The staff were amazing. They are extremely accommodating and polite.

The room wasn’t ready at 3pm and was told they didn’t know when it would be ready. We requested a refund to find different hotel and was informed that we would have to contact hotels.com. When hotels.com contacted the property the front desk agent stated we attempted to check in at 11am and again at 1pm and the room was ready. I had receipts showing that 11:18 we were eating lunch over an hour away and at 1 we were shopping at a mall. Either way we went in and they sent us to a room, upon entering the room it was tore apart being sprayed by pest exterminators. We exited the room where they were bringing the requested shower chair. We informed the individuals that the room was tore apart and being treated. We were moved to a room on the fourth floor and the bathroom floor was sticky and felt unclean. It was a terrible experience and most likely will not be back to this property.

It was very nice loved everything about it

Our family loved the staff and how friendly all staff was. Staff were able to answer questions quickly and were informative. We would stay there again

good

All good here!

Great staff clean room

front counter is staff is nice and professional. The rooms were pretty clean. The hotel feels old and a bit run down. the Tvs are small for the size of the room, espeially the 1 bedroom sweet. the couch isnt old and feels like there is no support on the bottom. The Ac units made load noises all night. and the room and hallways smelled like weed and cigerette smoke. ok place to stay for bussiness but not with wife and kids.

Breakfast close early during the week, but everything is good

They double booked my room and wasn't able to accommodate me for the inconvenience the management was very rude and refuse to refund my money worst experience I've ever had

The phone in my room didn’t work. My TV remote was broken, the top piece was separated like someone threw it across the room. Therefore I was only able to turn the TV on and wasn’t able to change the channel or turn down the volume. And the tv was so loud. I told the front desk about it and they told me they would try to find me a new remote but never came back to my room. There was take-out trash by the elevator that other guest left there and it sat there from the time I checked in until the next day when I checked out. The room was clean but the service could’ve been better.

Enjoyed my stay. Hotel was nice for the price and staff was nice. They have airport shuttle which is great and only about 20 mins from the city which worked out perfectly. I’d definitely stay again for the convenience of it all.

The room wasn't in a good condition. There were stains on the chair, the headboard had scrapes on them, and there was tissue or paper towels stuffed into the water sprinkler

Actually this trip I didn’t like the sofa that was in the room we got, it had a bad smell me and husband couldn’t sit on it at all, also the tv didn’t work at all.

Deluxe Suite, 1 King Bed, Non Smoking. The pullout bed is not comfortable at all. I would recommend instead getting the 2 queen. The sheets had stains like period stains. So we requested extra sheets and blankets. We also requested extra pillows. There was dog poop all over the grass around the parking lot so it was very challenging walking through with little kids. We didnt step on any but we had to be extra careful. Please if you travel with your pet, pick up their waste. Breakfast: Cereal, begals, muffins, bread, oatmeal, coffee, scrambled eggs, biscuits/gravy. The staff was very polite the room was clean.

Nice property

My only issue was the sink and the restroom would fill up and not go down

The people that work there are very friendly and helpful!!!

The only thing i dont like is the motion light in the room

The staff was great with the service and making you feel good.👍

It was close to the airport and with the transfer crew, made it convenient

Nice place to send a night

Great time

Everything was nice. It's time to redo the floors, bathroom, and get new mattresses.

The water shower was hot, never in between we struggled showering, there weren’t other rooms available and since we were only there for two nights we stayed, but they did gave some credit back.

Staff was friendly definitely would stay again!

Not very beauty or safe to walk around.

This is the best hotel for vacation

Loved it

Place was quiet and easy access to freeway. Only issue we had was our fridge stopped working and we needed it cause we where in town for a couple days and needed to keep certain things cold. But front desk helped us right away with no problems. Parking is a little of an issue but ok for the most part. Good place with a decent price for a quick trip.

My teenage grandchildren and I totally enjoyed the stay. My grandson went swimming and tried out the hot tub and came back raving about how clean and hot it was. The weight room looked great but we didn't have time to go work out. The breakfast was very good and the staff kept everything replenished so we didn't leave craving anything. I will definitely stay here again.

Nice staff and clean!

This property was okay.

Bad breakfast

Everything clean, good staff and very convenient

Staff was so kind, the hotel itself is cozy and clean. Everything i needed and more! Would definitely stay again if i needed!

Would not recommend this place. Phone, tv, not working . Smells old n smoke. Roll out mattress on sofa was old and could feel the wiring of joe thin that mattress was. Checked in and left same day. I couldn’t stay there it was fonky and curtain had stains on them

There was no parking space we had to park by the front door ( a none parking spot )

The staff at the Westin Cozumel are fabulous! Javier with guest services absolutely amazing! He was very helpful & diligent in helping us with a situation. This was our second time to stay here and we will return in the fall. Great location, fantastic beach and snorkeling right from beach.

Limited parking

Overall good place.

I liked the the suite it was very spacious and cleaned

I enjoyed the Staff as they were extremely nice! And it’s very clean

Staff was extremely Nice!! I enjoyed my stay!

Problems after Problems. I regret I even came here. This the 2nd time I had a bad incident with

Great hotel. Only problem was parking. Arrived at midnight and there was no parking. Waited for about 30 minutes to get a parking spot.

Easy to get to from the airport. They have a free shuttle free breakfast in the morning also but we were not able to avail it as we had to leave early.

AC window unit extremely loud. Airport shuttle ran 30 minutes behind schedule. Breakfast was very skimpy with most items like fruit missing. Price is reasonable though.

Clean and cozy

Easy check in process and the room was comfortable. No complaints! A

It is a coinvent location with lots of restaurants and attractions nearby. The Hotel was a little dated, the rooms were nice, but pool was freezing and most of the gym equipment didn't work.

Nice place to stay

Close to everything around

Straight shot to ATT STADIUM

The bed was uncomfortable and pillows were flat. The check in clerk was friendly but housekeeping not so much. Don’t think I would stay here again.

Very clean

No water pressure or hot water. Parking well i had to park in a feild

Musty smelling. The chair in the room appeared to have had stains that were attempted to be cleaned. The shower had same as zero water pressure. The bed was OK, but not as comfortable as I had hoped. The staff was very friendly.

No coffee maker wasn’t a complete breakfast

The hotel feels a bit "dated." The elevator wasn't working on the 3rd floor, so we had to take the stairs. The key machine wasn't working, so we only received one key. The gravy at breakfast was full of pepper. Not a bad place to stay for the price, but we likely won't stay here again.

The shuttle was

This stay was amazing! The property is extremely clean and the staff is amazing! I will recommend this hotel for all friends and family!

Great Service. Peaceful Stay. Will Return

Ever

It’s ok

Na

Had a great stay.

The shower faucet was not working properly.

They did not have anything for us to buy, such as food or drinks. They only had vending machines that didn’t work. The ice machine was also out of order. The water fountains were taped off and inaccessible. The swimming pool was being painted which made it also inaccessible. We went down to get breakfast at 9:15. There was a very limited selection. We were told no more food would be made and put out even though breakfast didn’t end until 10:00. If I would’ve known we would not be given the room we originally booked or about the poor conditions of the hotel, I would not have paid cash for my room. I would’ve told them we would be looking for other hotel options. We will not be considering any other La Quinta locations for our future stays. 413 Airport Freeway Euless, TX

Really good

It was every clean

Absolute wonderful staff very helpful and friendly.

The hotel itself looks decent, convenient to get to. The pool area looked like it was getting work done, and we tried it out. The water was cold and the hot tub water looked dirty. Our room ended up having at least a few bed bugs that bit me up pretty good. I smashed three that I saw. We did a mattress check and didn't see any so we thought we were good to go. Breakfast was average.

Property was outdated. Indoor pool was cold. Room never got cleaned. Breakfast was disappointing.

Cleanliness

The beds sunk so low in the middle, you had to launch yourself out of the middle just to get out of bed. The ice machine was broken so we couldn’t put ice in our water bottles. They had a pancake machine at breakfast, but it was broken. So, no pancakes or waffles for breakfast for my kids… breakfast was adequate. The pool looked nice, but we didn’t swim.

Fast and easy check in.Friendly staff.Nice location.Easy access to and from Airport.Will stay again at same location next year.Rooms are nice ans clean.

They have breakfast included; however, they only have eggs, toast and muffins. We made and additional trip to have breakfast elsewhere due to the inconvenience.

The ONLY complaint I have is the pool. Its indoor and i assumed it was going to be heated. However, the pool was FREEZING COLD. Theres no way it had any time of warmer on it. This is the reason we picked the hotel because we were celebrating our sons 4th birthday and he loves pools. We spent our time in the hottub, but the concrete in it was a little crumbly and very rough on the steps. Our son ended up scraping his knee pretty good 😕

Coffee in room no coffee pot.

Booked this stay for its affordability and good reviews, but it was disappointing. No A/C control in the room, and the pillows were half-size (staff couldn't help with replacements). The room smelled weird, was dirty, and I didn’t sleep well. The photos online were misleading. Overall, not a good experience. Pay a little more for a hotel that guarantees a better stay.

Me and my wife had stayed here for a softball tournament that was being held right down the road and we thought we were gonna have a nice night stay until we got back from our last game. We took showers and started to relax when all of a sudden my wife was sitting in the office chair by the desk and a cockroach came running up her side and down her arm. I smashed it with a shoe and picked it up and set it on the counter for housekeeping or a manager to see. Once that had happened we called front desk and they said that there wasn’t anything they could do about it at the moment until a manager came next morning. When they told us that we packed our stuff and left immediately because we don’t do bugs and to have one crawl on you while you’re staying out of town in what you assumed was a decent hotel was a disappointment and disgusting. Called back in the morning and no manager around. Hopefully this gets resolved.

They did make it warmer the next day was a lot better. The Airport shuttle guy was Great. only bills or credit card for vending machines. Main thing I didnt like was the beds they were smaller and the inside of the pool walls.

Satisfied with short visit.!

Area seemed a little unsafe. Breakfast was bleh. Beds were uncomfortable. It was clean, no complaints there.

Dirty sheets and hair on the beed and shower

It was a pleasant stay we will definitely recommend it to anyone!

mercedes @ front desk was great. there was leftover trash from previous guest but i'm not really one to complain, other than that everything was nice

Great location to go to AT&T stadium

It was for only one night very convenient, comfortable, quiet very good breakfast

A

It's good, only thing is that listing stays they have airport shuttle 24/7, but when we called, they say that their driver was off for the day!

Nothing is good in this hotel

It was on ok property for the price. Could use improvement on breakfast.

The room was ok and staff friendly. The pool was ice cold and the hot tub was gross and smelled. The gym did not have a complete set of weights and the machinea didnt all work.

Door couldn't lock, shower head wasn't the best. Fridge didn't work nor shut all the way and the charging station didn't work either. Ok I got a bad room...happens

The mattresses are worn out and need to be replaced. We were thankful for a rollaway bed but same thing it was worn out.

I had a rocky start waiting nearly an hour for the shuttle from the airport in the sketchy hotel shuttle pick up area. A lot of flights were cancelled though so I was later told that is why it was delayed. Check in and out were prompt. Decent breakfast. Shuttle back to the airport was prompt and left at scheduled time. The room was clean and comfortable. I was surprised to not hear any planes and slept for a few hours straight despite being a light sleeper.

Shower didn’t work. Floor was dipping in. Street light shines in room all night. Automatic light at entry kept kicking on all night. Neighbor slammed doors all night front desk was nice but she needed a lot of help too much going on at the front desk

Our check-in was great, and I'm thinking everywhere we go and use a "third-party" website....all hotels put us in the "least used" rooms. Our room, had the water pressure in the shower really weak, our air conditioning unit was working with the heat and if'y with the cold air. The room phone didn't have a cord on the receiver and the lighting in the room...well it was ok.