Holiday Inn El Paso West - Sunland Park by IHG

Too many pigeons in the pool

Love it, but to be perfect I would like to have breakfast included

“Everything was great! Clean rooms, friendly staff, and a very pleasant stay. I enjoyed my time here and would definitely come back.”

Floors were disgusting. Toilet seat was peeling, tub wouldn’t drain. Smelled like mildew. For the price we paid this was unacceptable.

Room was dirty and the walls were extremely thin. Even people just having conversations outside seemed loud and the ice dispenser near my room was incredibly noisy all night.

Some stains on the carpet and weird murky standing water near the steps, but otherwise decent. Also, had a few little bugs in the bathroom. Like I said, $200ish for two nights was good enough for me. But, just wish it was a bit cleaner and had TV in my room.

Room was very dirty :( the walls had feet marks on them . The shower had dry boogers or something that looked like it. I was very disappointed sometimes people choose these hotels because of the names but honestly they are no better than a run down motel 6or super 8 the carpet were full of stains and missing base boards .. never again will I stay at this location.

Everything was great. We'll stay again!

Front desk was amazing to us and helped us with any concerns we had .

I really enjoyed my stay . Staff was very nice and friendly. And the room was very clean

We usually stay at this hotel when in El Paso and have never had any issues until this most recent trip. This time we arrived around 11:30pm. Upon arriving we checked in, got our keys and headed to our room. After unloading the car we went to our assigned room to find the keys didn't work. Went up to the front desk and he said it was a mistake that he had forgotten the room had already been assigned. So then he need to physically check another room before being able to get us in there. He said its good to go so we take our stuff up the stairs to the room. After a short while we find that the bathroom does not flush. Seeing as we just got in from a long trip and it was midnight we called the front desk and had to be switched to another room. This time the receptionist was much nicer even apologizing and told me he would be comping enough points for a one night stay onto my IHG account. I more than appreciated that, considering the inconvenience after arriving to town. However, it has been a week since we checked out and the points were never added. Normally a great hotel but disappointed that on top of the mishaps, word wasn't kept on at least giving us those IHG points.

Exceptional

Excellent room and hotel was so much nicer then expected, the staff were great ice cold ac great shower. Would stay there again

I wasn't there that long, i basically shower and slept. But it was a beautiful hotel. I didn't care too much for the maze of trying to find my room. Hahaha But I would stay there again. Thank you 😊

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They charged me twice for one reservation

Excellent service

Staff was grate very friendly and helpful did was a 10out 10

Staff was grate very friendly and helpful did was a 10out 10

Clean room and quiet. Comfortable bed.

Absolutely nothing Dirty carpet, dirty walls, dirty pool, breakfast not worth the price. If you like swimming in pigeon poop and sleeping with cockroaches in bed with you then this is the hotel for you! Housekeeping didn't come we had to call and request them to come after running out of toilet paper and trash cans over flowing. We checked out at 4am and the guy, Manny was so rude and didn't say a word to me when I walked up and I told him we were checking out of our room all he said was "okay." Not friendly at all! Would NOT recommend giving them your business!

Breakfast good location good too The room had an ugly looking stain on carpet when got there

Absolutely nothing Dirty carpet, dirty walls, dirty pool, breakfast not worth the price. If you like swimming in pigeon poop and sleeping with cockroaches in bed with you then this is the hotel for you! Housekeeping didn't come we had to call and request them to come after running out of toilet paper and trash cans over flowing. We checked out at 4am and the guy, Manny was so rude and didn't say a word to me when I walked up and I told him we were checking out of our room all he said was "okay." Not friendly at all! Would NOT recommend giving them your business!

Breakfast good location good too The room had an ugly looking stain on carpet when got there

The staff were great. The only issue was the hot tub did not work. I would stay again.

no elevators

Very nice

First time staying there the staff was so friendly and welcoming, they also had a beautiful bar, area close to everything nearby, bedrooms were clean the only thing I didn't like was the carpet was very out of date I wish they would remove them. But overall great place to stay

Our room was not cleaned for 2 consecutive days.

Will visit again.

I truly enjoyed stay here and although I can’t remember the staffs name they were super sweet. I’ll be staying here again

Staff was amazing. Helpful and very cheerful. Made our stay great

No contental breakfast

Clean room great staff

Angela upfront at the reception area was absolutely hands-down, caring, professional, and made me feel so incredibly welcome! Going through a difficult time with my mother, she understood and assisted me in every way possible. The room was excellent and felt safe having my car in their parking lot. It’s my preferred place to stay when in El Paso.

Our shirt stay was for a BTS concert and the staff was helpful, they were very busy and still were expedient.

Lobby was really nice. Although, I was quite annoyed that the staff put me in a room where the elevator doesn’t work and I had little ones. Was a lot trying to haul stuff up the stairs with a toddler. Also. The rooms didn’t look very clean. Bath tub was kind of ehhh. Definitely could use some updates.

Nice hotel to stay at! Staff was also very nice and helpful!

Great stay

Staff were friendly and ready to assistant with anything needed. Beds were super comfy and all was clean. Definitely staying again

Didn't look anything like the photos on the web. The carpet on the floor was horrible. The staff was nice about the refund though.

The carpet had a lot of stains, it looked dirty. the room itself needs a lot of repairs and upgrades.

Great little hotel. The place was clean and amenities were nice.

Very good

The room was clean, the laundry room was very convenient since it was in the same building. The layout of the buildings was a little confusing. The front desk girl who checked me in was the nicest!

Chxh

This is a unique property that we mostly enjoyed. The staff was accommodating, but the breakfast that you have to pay for is extremely limited. The hot tub was down most of our stay, while the "heated" pool was freezing and that was the main reason I booked this property. Also, there are no elevators in the villas, so definitely make sure you're accommodated with any disabilities.

Friendly staff, clean room, good breakfast options. Only bad thing was i have a bad back, was on the 2nd floor, and the elevator didn't work

1. Substandard Room Conditions (Bi-Level Room) Upon checking in, we discovered that our room was in a state of neglect. Specific issues included: • Hygiene: The carpets and walls were visibly dirty, and the shower had not been properly sanitized. • Maintenance: The downstairs television would not power on, and the water pressure in the shower was extremely weak with no hot water available. • Safety/Security: The sliding door was stuck and could not be closed or locked properly, which is a significant security concern. • Service Failure: Despite calling to report these issues, no one was sent to assist us, and housekeeping failed to clean our room entirely during our stay. 2. Professional Misconduct & Service Failure The most distressing part of our stay occurred at 1:30 AM on May 4th 2026. After returning from a concert, our key cards failed to unlock the gate to our room. I called the front desk to request assistance, as we were carrying food and were exhausted from walking. The only male staff member at the front deskon duty was incredibly rude and dismissive.

Hot tub was not available, everything was outdated in the room. Had giant roaches crawling around. The pool was FREEZING and not even swimable. For the price I paid, this was not worth it at all. I stay in a hotel in El Paso twice a year and this was definitely the worst one so far

I felt very safe at all the times and the staff was great!!

Superb

The room was spacious and clean. The refrigerator was cold and the bed was comfortable. The staff was great; very friendly and helpful. I really saw no issues with the room. The closet doors were off the hinges but other than that, the place was great. I'd stay here again when in El Paso.

Todo genial la mejor atencion y muy limpio👌👌

Excellent service and food!

Everything perfect, except one detail with the breakfast during check out day, we were notified that that last breakfast was not included, even when in the reservation was confirmed its inclusion. Never happened this situation before on any of the places I have stayed through Hotels.com

One of the front desk ladies was very helpful and kind. Everyone else we spoke to was less than helpful. We had to ask for more towels several times. They were finally delivered hours later at 1:30 in the morning with a jarring knock on the door.

The room was okay stuff at check-in was good stuff at checkout was horrible, I would say if you're using your credit card for check in using Expedia in that and the hotel asked you to give them your card to place a $25 hold for incidental fees to make sure that's all you're being charged is the 25 I had an incident where they overcharged so keep an eye out for that they did reimburse but if they're going to say a certain amount it should be that amount; as far as pool and breakfast and all of that other stuff I couldn't give a good rating because I didn't use any of those

Had to leave due to bed bugs and filth

A clean and big room, the bed was comfortable

La limpieza la hacían muy tarde y siento que el lugar está muy descuidado.

Sometimes you just go to a property on an off day and sometimes you just have a bad experience that is not the norm and I feel like that's what happened to me so I don't want to paint this as a nightmare hotel. The common areas are REALLY REALLY nice. The bar, the restaurant, the pool & Jacuzzi. The Jacuzzi wasn't hot when I wanted to get in around 8pm. They tried their best to heat it up but it takes some time so I ended up going to bed before it got hot. A bummer but they at least did something about it to try to make it work out for me. It seems like the rooms are very hit or miss. Mine was pretty nasty if I'm going to be honest. I had a king bed room and the furniture was chipped, stains on the carpet and the bathtub had black mold, paint in it, rust around the drain (no drain cover) and chips in the actual tub. That was my second room since there were some kind of bugs in the bed in my first one. The next morning I saw some rooms that had double beds that looked really nice so, maybe get a room with double beds and you'll be better off The staff was great, They hire very cool people. There were apologies and they were super nice. The next day it looked like they had the Jacuzzi working and people were having a really nice time out there so like I said, I think maybe I just had an uncharacteristically bad experience that isn't the norm. But I'd say the quality of the rooms don't match the quality of the common areas so be prepared for that shocker.

Absolutely loved the staff super friendly

My wife slipped and fell in the tub Injured herself pretty bad and bruised Notified night clerk immediately at 1:51 am Have no real response Checked out and asked to speak to the manager, she was busy doing an audit? Requested to fill out a incident report, Gave me the email to manager and hotel number, was directed to contact her this way No sense of urgency, very disappointed

Check the fire alarms more often to prevent the batteries ro run low and make a sound all night long.

Pool lights were broken and we were unable to swim

Friendly and helpful staff, cleanliness of rooms

Staff is always very nice and sweet. They always take care of anything you might need during your stay. Recommend staying here when in El Paso. It is a peaceful well known place to stay.

Property has an unusual layout and kind of a working class clientele but it's generally fairly nice. Would be better with continental breakfast, and they need to clean up the lingering puddles at the bottom of several stairwells.

I had stayed at that hotel several times before and it was very good, but on this occasion, the carpet was very dirty and the air conditioning wasn't working properly.

The carpet in the room was very stained and dirty. It needs new carpet or cleaning. Dirty carpet

The carpet in the room was very stained and dirty. It needs new carpet or cleaning. Dirty carpet

Our stay was nice, clean rooms and nice staff. The pool and hot tub was cold and dirty.

Love

Just wrong room

The hot tub was great! The property was clean and the staff was absolutely amazing!

Excellent staff

We reserved a room especially for the Hot Tub. And the Convience of location. The trim was great just disappointing about the rest.

When we checked in we were told about breakfast hours. The next morning we went down to breakfast and learned that you have to pay for breakfast unless you had a voucher which was apparently not included in our booking. Overall it wasn’t a terrible stay but it was definitely missing the basic amenities you de expect at a hotel. We would’ve been better off at the holiday inn right next door.

Stay was good. Check in was a little late. Biggest complaint is the hot tub/pool heater was broken. Hopefully it gets fixed and we might visit again.

I have to explain my poor ratings because not everything was bad. The first room #7105-we were assigned was absolutely horrible-the carpet and hassock were stained in numerous places. There was no hot water. The toilet flush handle was actually broken, which we discovered the hard way, couldn’t flush. And when I tried to call the desk the phone wasn’t working! Only one bed side table & lamp. When I called via cell, the desk didn’t initially offer an apology and agreed to give us a new room. No apology or recognition of the inconvenience. Or credit or refund offered. New room was fine. Lobby excellent, very clean, good security fencing and gates around property.

Hot tub is broken. Staff reported no cook on site for dinner. 3 day stay. Room do not get cleaned, had to ask for clean towels and coffee

This property is an older hotel. It was clean, but the rooms need some updating.There are no ports to charge your phone, so bring a block with you in order to charge devices. There is a desk in the room to work which was nice. The carpet in our room needed to be cleaned, but overall the room, bedding, towels, bathroom was clean. The main complaint that we had was that we paid for breakfast on the Expedia site. The first morning we did get our breakfast. We had bacon, eggs, fruit and toast and it tasted good. This hotel operates differently than most Holiday Inns in that your breakfast is cooked to order. The second morning, however, (Saturday) the cook did not show up and apparently they only have one, so breakfast was not available. This did not make us happy at all. On Sunday, we were going to eat breakfast before we left El Paso, but at 7:00 am, when it was supposed to be open, there was no one to cook breakfast. Again, not a happy customer. They really need to re-evaluate how they handle their "cook to order" breakfast and operate like most other hotels that offer breakfast. The breakfast is not free. You pay for it and we paid for it thru Expedia's site and the hotel did not deliver. Other than that, the hotel is adequate and I would recommend, but just eat breakfast elsewhere.

Didn't eat the breakfast and hot tub wasn't working..

I have a leg disability and was placed on second floor..i think they should ask before

The stay was very enjoyable. Thank you

For the most part the room was clean, except the carpet. The bathroom was small and barely allowed enough room for one person. The front desk staff was very friendly.

The hot tub was cold but it is usually amazing when we stay. Hotel is always very clean!

Amazing place to stay. Super friendly and attentive staff. Highly recommended.

It's design consisting of a tight cluster of small buildings like an ancient adobe village, with numerous walkways and ramps. I felt like I was in an ancient time, and enjoyed the reference to Native American heritage. The rooms were very modern tho!

Over the room and left in trash can. We we complained to the front desk the manager walked us to over to the room next door and it was somewhat decent, we were exhausted just got out of work and drove 4 hours. Got settled in and noticed that the carpets have not been vacuum probably in a week or longer. We didn’t bring it to the manger’s attention due to the exhaustion and overwhelmed by the filth of the first room. Property looks run down. We will not be staying at this hotel in the future.

I had to paid full price of $311.19, they did not acknowledge the reserve $97 plus $ 17.89 down payment I made through

Bad experience. At check in front desk clerk was acting extremely rude. Room had a dirty feeling to it. Definitely not what we expected for the higher price they charge compared to other hotels around it that we have stayed at before. We left the next day without the breakfast so cant comment on that. Will not be returning we have had much better experiences at less priced stays near the Sundland Park race track area. They need immediate improvements for what they are charging.

clean and friendly staff

Non working microwave, courtyard landscaping had significant amount of trash, room refresh did not occur (would have been ok if had been aware of it) but very limited on linen replinishment

Carpet needs cleaning not jist vacuumed I paid for dinner and breakfast but no dinner was available as the cook called in sick. Breakfast was good and so was service.

Carpet was so stained, the AC was broken and sounded like a train all night, pillows were also dirty

Carpet was so stained, the AC was broken and sounded like a train all night, pillows were also dirty

Clean room, friendly staff. Water in shower would get hot from faucet but only get luke warm in the shower no matter how many times I tried. Also, had to walk back to office from vill in dark parking lot as my key card stopped working on second night- and no I didn’t have it by my phone or any magnets. This is very unsafe and inconvenient.

Clean room, friendly staff. Water in shower would get hot from faucet but only get luke warm in the shower no matter how many times I tried. Also, had to walk back to office from vill in dark parking lot as my key card stopped working on second night- and no I didn’t have it by my phone or any magnets. This is very unsafe and inconvenient.

Yes

Yes

The booking for this hotel was materially misrepresented upon booking. Upon arrival the condition did not match property description. Tried to get a refund and they refuse.

The booking for this hotel was materially misrepresented upon booking. Upon arrival the condition did not match property description. Tried to get a refund and they refuse.

Great

Great

Room smelled like cigarettes.

Room smelled like cigarettes.

Front desk staff was nice, but the room wasn't the cleanest. Hair on the sink and hand towels, carpet was nasty (stained, dirty and felt grimy). The grounds/courtyard were not well maintained at all either, lots of leaves, dirt piles and garbage. Wouldn't recommend, especially if you have children.

Front desk staff was nice, but the room wasn't the cleanest. Hair on the sink and hand towels, carpet was nasty (stained, dirty and felt grimy). The grounds/courtyard were not well maintained at all either, lots of leaves, dirt piles and garbage. Wouldn't recommend, especially if you have children.

The room was great, except it needs a chair other than a desk chair.

The room was great, except it needs a chair other than a desk chair.

Clean and tidy, no issues . Great customer service kind and friendly

Clean and tidy, no issues . Great customer service kind and friendly

We had to move rooms at midnight on 1/24 due to a leak in the ceiling, leaking something onto the bed of our room. I would like one night credited for this inconvenience

We had to move rooms at midnight on 1/24 due to a leak in the ceiling, leaking something onto the bed of our room. I would like one night credited for this inconvenience

I like this place because of the location, price, and people, am not happy with night time lighting. If you come in at night, the parking lot, gates, and signage are poorly lite.

I like this place because of the location, price, and people, am not happy with night time lighting. If you come in at night, the parking lot, gates, and signage are poorly lite.

Everything was fine

Everything was fine

They didn’t clean our room, they didn’t change the towels, and there was too much noise — we couldn’t sleep.

They didn’t clean our room, they didn’t change the towels, and there was too much noise — we couldn’t sleep.

The hotel exceeded our expectations and we enjoyed our stay. The room was very clean and the staff was very friendly.

The hotel exceeded our expectations and we enjoyed our stay. The room was very clean and the staff was very friendly.

Bar tender did a good job. Room was clean

Bar tender did a good job. Room was clean

Staff, clean room

Staff, clean room

Hotel lobby and grounds were clean

Hotel lobby and grounds were clean

Toilet bowl ran all night. Don’t take CC at the bar also out of any wine.

Toilet bowl ran all night. Don’t take CC at the bar also out of any wine.

The hotel room I was out in was extremely dirty.

The hotel room I was out in was extremely dirty.

The room was clean. I will say that But two of the three lamps in the room did not operate the alarm clock did not operate. The grounds are very worn out. The staff was very kind. it’s just very worn.

The room was clean. I will say that But two of the three lamps in the room did not operate the alarm clock did not operate. The grounds are very worn out. The staff was very kind. it’s just very worn.

The was clean and staff was friendly.

The was clean and staff was friendly.

Staff was very nice upon check in. Our room was very clean and the area we were in was very quiet.

Staff was very nice upon check in. Our room was very clean and the area we were in was very quiet.

This is the third time I've stayed at this property. This time, I was disappointed by two things. I stayed two nights and the housekiping service wasn't provided the next day. Breakfast is with extra cost, which isn't a problem, but given the cost, it's better to have a breakfast nearby.

This is the third time I've stayed at this property. This time, I was disappointed by two things. I stayed two nights and the housekiping service wasn't provided the next day. Breakfast is with extra cost, which isn't a problem, but given the cost, it's better to have a breakfast nearby.

room spotless but, a used washcloth was left hanging on the shower rod with the shower curtaiin. I didn't see it at first either, it was kind of hidden in the curtain folds.

room spotless but, a used washcloth was left hanging on the shower rod with the shower curtaiin. I didn't see it at first either, it was kind of hidden in the curtain folds.

Always a good experience

Always a good experience

The staff was amazing.

The staff was amazing.

Not much. Staff was nice Everything. Dirty. Electric plug in bathroom didn’t work. Cigarette butts everywhere. Carpet stained. Found an old lighter in room from previous guest.

Not much. Staff was nice Everything. Dirty. Electric plug in bathroom didn’t work. Cigarette butts everywhere. Carpet stained. Found an old lighter in room from previous guest.

Always a great stay

Always a great stay

Clean room, friendly staff, very accommodating! I will definitely be back.

Clean room, friendly staff, very accommodating! I will definitely be back.

There was a massive party going on in the courtyard at 11pm. staff didn’t care

There was a massive party going on in the courtyard at 11pm. staff didn’t care

Yes

Yes

Guy next door gamed all night. 2nd night, mass group from San Francisco California stormed in, all with the same volume. Literally partied/yelled/screamed until 6 AM across the entire giant location of this Holiday Inn. Was on sales trip with a huge amount of items to accomplish with 0 sleep final 2 nights of stay and 1st night.

Guy next door gamed all night. 2nd night, mass group from San Francisco California stormed in, all with the same volume. Literally partied/yelled/screamed until 6 AM across the entire giant location of this Holiday Inn. Was on sales trip with a huge amount of items to accomplish with 0 sleep final 2 nights of stay and 1st night.

Location was great not difficult to get to where I needed to go, I was treated beyond great by Brett and Ali they were very customer friendly,great attitude. My wife is in a wheelchair and the room we got was not what we needed, Brett handled my situation quick and gave us another room that suited our need. I truly appreciate that they acted professional and with kindness. Every Holiday Inn needs a Brett and Ali, thanks for making our stay fantastic, and we're coming back in 2 to 3 months. N/a

Location was great not difficult to get to where I needed to go, I was treated beyond great by Brett and Ali they were very customer friendly,great attitude. My wife is in a wheelchair and the room we got was not what we needed, Brett handled my situation quick and gave us another room that suited our need. I truly appreciate that they acted professional and with kindness. Every Holiday Inn needs a Brett and Ali, thanks for making our stay fantastic, and we're coming back in 2 to 3 months. N/a

We found our room not cleaned, when asked front desk they told me that cleaning the room was upon request, but no one told us this when checking in. We found this practice very odd and the answer in front desk unprofessional. Towels were not changed, bed and room not cleaned at all. The next day we needed new towels, ask for them at the front desk and they didn’t send them right away, we had to use damped towels to shower. About 45 minutes later they send them, but there were no longer needed. It was unfortunate because we are retuning customers, the hotel is remodeled and it seems that they want it to be more modern but the service is very questionable.

We found our room not cleaned, when asked front desk they told me that cleaning the room was upon request, but no one told us this when checking in. We found this practice very odd and the answer in front desk unprofessional. Towels were not changed, bed and room not cleaned at all. The next day we needed new towels, ask for them at the front desk and they didn’t send them right away, we had to use damped towels to shower. About 45 minutes later they send them, but there were no longer needed. It was unfortunate because we are retuning customers, the hotel is remodeled and it seems that they want it to be more modern but the service is very questionable.

The room looks really dirty, the carpet with stains and the shower

The room looks really dirty, the carpet with stains and the shower

The first room the heater wasn’t working. So after couple hours they relocated us to another room and this room didn’t have a hot water heater in the morning when we were ready to go. And they offered us a discount and according with the receipt there is no discount on it. So please I’m still waiting for that.

The first room the heater wasn’t working. So after couple hours they relocated us to another room and this room didn’t have a hot water heater in the morning when we were ready to go. And they offered us a discount and according with the receipt there is no discount on it. So please I’m still waiting for that.

Yes everything is perfectly fine

Yes everything is perfectly fine

Our stay started with us not getting the type of room we reserved and paid for. Your website and the Holiday Inn website showed a one-bedroom single floor room. We reserved that type of room as my wife recently had knee replacement surgery. The room we were provided was a 2-story loft type room with a spiral staircase. This obviously wasn't going to work but were told that's all that was available. We went to the front desk to complain and were told again there was no one bedroom rooms like we reserved available, and a refund wasn't available because we reserved through Expedia. They finally offered us a handicap room which we had no choice but to accept. Once in the room we discovered that there was no closet, no telephone, and the refrigerator didn't work. They did bring us a telephone, and repaired the refrigerator, but they had no portable closets, so they brought us a luggage cart which we had to walk around the 4 nights of our stay. We also prepaid for breakfast each morning. Our first morning we were greeted with a sign in the breakfast area apologizing for not being able to provide breakfast as there was a power outage. The first day our room was not serviced. The next morning, I asked the front desk how often rooms get serviced, she wasn't sure but said she would make sure it got serviced on that day. Well, our room only got service on our last day, and that is only due to constantly complaining! This was one of the worst hotel stays my wife and I have ever had!!

Our stay started with us not getting the type of room we reserved and paid for. Your website and the Holiday Inn website showed a one-bedroom single floor room. We reserved that type of room as my wife recently had knee replacement surgery. The room we were provided was a 2-story loft type room with a spiral staircase. This obviously wasn't going to work but were told that's all that was available. We went to the front desk to complain and were told again there was no one bedroom rooms like we reserved available, and a refund wasn't available because we reserved through Expedia. They finally offered us a handicap room which we had no choice but to accept. Once in the room we discovered that there was no closet, no telephone, and the refrigerator didn't work. They did bring us a telephone, and repaired the refrigerator, but they had no portable closets, so they brought us a luggage cart which we had to walk around the 4 nights of our stay. We also prepaid for breakfast each morning. Our first morning we were greeted with a sign in the breakfast area apologizing for not being able to provide breakfast as there was a power outage. The first day our room was not serviced. The next morning, I asked the front desk how often rooms get serviced, she wasn't sure but said she would make sure it got serviced on that day. Well, our room only got service on our last day, and that is only due to constantly complaining! This was one of the worst hotel stays my wife and I have ever had!!

Exceptional

For the price it is a very good option, I would like them to get rid of the carpets, we had a very large stain of I don't know what.

For the price it is a very good option, I would like them to get rid of the carpets, we had a very large stain of I don't know what.

The room had dog pee stains in the rug and the smell of the pee was strong.

The room had dog pee stains in the rug and the smell of the pee was strong.

Nice room, good service.

Nice room, good service.

Y aparte la habitación descuidada la alfombra completamente muuuuuy sucia sin ganas de Pisar sin zapatos ni por equivocación ! Y el clima muy ruidoso

Y aparte la habitación descuidada la alfombra completamente muuuuuy sucia sin ganas de Pisar sin zapatos ni por equivocación ! Y el clima muy ruidoso

Reservamos una habitación de 2 camas, nos dieron de una king, con escaleras con niños no es la mejor opción. No nos hicieron la limpieza de habitación, y la alfombra estaba muy sucia.

We didn’t have breakfast but we like the stay, thank you!!

bed was lumpy, not comfortable, bathroom was not private, was able to hear cars zooming on the streets, only one night table for one side of bed, bathtub was slippery. could not get ready without waking other person.

Clean room

The room needs a lot of TLC. Carpet was soiled/stained, same with the curtains, lamp shade had a big tear. Toilet paper holder eas almost falling off of wall. In addition, we had piles of leaves throughout the hallways which eventually get dragged into the rooms…

This hotel is deceiving. It’s a motel. You have to park far away from your room, then carry everything up stairs and far away to get to you’r room. This was very disheartening not to have luggage carts and elevator. Then it’s on top of the highway and traffic was very loud!! All of this is heard to tell by pictures. Be ware. Would not stay again.

very bad experience in service and staff .

Clean room and good breakfast the rooms were nonsmoking so it smelled clean and fresh. Very comfortable beds and pillows. the potatoes are delicious. the water doesn't run too hot but it does get warm enough the ac works great and all the towels and blankets were tidy.

The hotel was very run down. The room rug was stain and so was the bed comforter. There were leaves and dirt in the hallways. There were some rooms with the curtains opened and you could tell they were used for storage. Very big hotel but you could tell they were only operating with some rooms. Would not recommend.

Room was clean but very dated. Location was great. No elevator to room all outside entrance

Good

Ok

Tuvimos un pequeño problema al llegar a nuestra habitación…. La alfrombra está recién lavada y estaba aún mojada… pero nos cambiamos de habitación rápidamente , el servicio al cliente es muy eficiente

Location Room carpets where old and dirty and the room was not vacuumed

Location Room carpets where old and dirty and the room was not vacuumed

My room wasn't ready at 3pm but I had a great stay

Nothing The door hinge and lock were broken and had screws coming out, the bathroom door wouldn’t close without having to slam it, and the neighbors were having sex at 3am and it was so loud it sounded like we were in the same room!

Nothing The door hinge and lock were broken and had screws coming out, the bathroom door wouldn’t close without having to slam it, and the neighbors were having sex at 3am and it was so loud it sounded like we were in the same room!

Did not eat breakfast

Room was clean

Cleanliness

This is such a neat place. The room was above average in cleanliness. The owner of this hotel needs to invest a little in repairs. The room had a broken toilet paper holder (the toilet paper was placed on the back of the toilet) a broken door chain (it wasn't a chain exactly, but the device was broken), and the carpet needed replacing; it was stained beyond reasonableness. Free breakfast should have been available to all guests, but isn't. But it is a cool hotel.

I did not like the room at All ... and stunk. It was disgusting. Worst room I've gotten.

Everything went well except our key cards deactivated on our 2nd day there

The carpets were old and stained, no chairs to sit in. The beds were comfy, the bathroom was clean. The heater knocked and rattled all night, but I was too tired to deal with it. Overall, good location, nice people. Just needs some upgrades and TLC

Yes room we’re clean

Yes the room was clean

Had reserves a 2 queen bed room and the beds were full size not queen which made it a little uncomfortable

They have hot water

HABITACION SUCIA, ALFOMBRAS, BAÑO ETC

No hot water, bearings bad in bathroom exhaust fan, stairs to 2nd floor are a tort waiting to happen…

Rooms where dirty there was a lot of hairs everywhere in the restroom and sink. We had to change rooms and other room was the same with hairs everywhere and we weren’t able to change rooms again because the system over booked so we did not have another option but to stay in the other room.

No breakfast

Staff was very friendly at check in and gave me good directions to my room. This is a sprawling property. The room looked recently updated. The bed was comfortable. The room itself was clean, no odors an a good size. There were a few wear and tear items the needed attending to, such as a sliding closet door that had come off the track. Some stains on the carpet and a few scuffs on the walls.

Heater was so loud we had to turn it off and it's wintertime

Very comfortable and clean...thank you

Me hospedé recientemente en este Holiday Inn y mi experiencia no fue la mejor. El baño es extremadamente pequeño, mide aproximadamente 1 m² (total), lo que hace muy incómodo moverse dentro. Además, la tina estaba sucia desde nuestra llegada. La alfombra del cuarto tenía restos de papitas, lo que demuestra poca atención a la limpieza. También hicieron falta toallas, y aunque llamamos varias veces a recepción, nunca contestaron.

Exceptional

This had to be one of the worst rooms I've ever stayed in! The carpets were very dirty and contained alot of debris where it seemed they had not been vacuumed. The ottoman in from of the sitting chair was filthy! Curtains were torn, tub had dead bugs in it, the spigot in the tub was practically falling off and anytime I wanted to go in or out it was a veritable wrestling match to just get the door open. I didn't adress this with the location because there seemed to be no management available. I also didn't make that effort because if the management truly cared about the comfort of your guest they would have never allowed a room to be offered in that inthat manner. I reached to the hotel management but all they said was that they would provide "feedback" to the location. I even offered to send pictures.thmareawi

Like it

Bar was ok, but they ran out of the whiskeys I liked. Staff was awesome though and really accommodating. I only got my room cleaned once the whole 2 week trip though. You have to pay for breakfast, and it’s made to order, not like a “go grab what you want” situation at other hotels

Yes

Appearance and cleanliness was great, as was the staff at check-in. But the heat didn't work, nor did the floor lamp,and the out

El cuarto requiere en algunas cosas algo de mantenimiento. como el closet, el baño. La persona de recepción super atenta y cordial. La persona que atiende en el desayuno no es muy amable y parece molesta al atender.

Yes room was spotless, everything was great

The room was dirty especially the sofa was nasty

Yes and yes

My family and I were on our way to San Antonio Texas and we stayed here to rest to jump on the road the next day. The room itself was amazing. It was clean and welcoming too. The staff were nice and friendly. What we can complain about is the noise. It’s really close to a highway and the noise entered through the door. The bathroom was clean, but it is small. Overall, it was a good place to rest.

Receptionist was a little bit rude the day we did the check-in. We asked if possible a room in the 1st floor, he denied availability. Later on we founded a bench of empty rooms on the 1st floor.

Good service good job

Todo excelente, la ubicación, el precio y las instalaciones de maravilla

Our room was not very clean when we checked in; the bathroom floor felt sticky. They did not come to clean our room the next day, so we requested room service. They never showed up to clean our room, meanwhile we have dirty floors and trash can fulls during the three days of our stay.

The place was good carpet needs cleaning. Customer service not the very best.

The restaurant was not open. Even though the desk guy said it would be. The shower leaks onto the room floor. Not worth the price. Motel 6 is probably better.

The staff was kind and the room was clean. Very easy in and out overnight stay and I loved the apartment feel

Everything was wonderful, great service from staff.

Not that clean...

Room was great and the staff were friendly and helpful. The only downside was you're near the freeway so there can be a lot of traffic noise, be mindful if you're a light sleeper, bring earplugs. Overall i would stay again and recommend it

althought food was good

In the room was a pair of bed sheets but missed a blanket. We arrived tired and exhausted, and we didn’t call the front desk, fortunately we had an extra blanket by our own. This also happened with the towels (we used our own extra towel) By the other hand, the lightning in the room is pretty good,

We requested a room for a person with a disability, but the bathroom was not accessible as it only had a bathtub. We requested a bathroom chair, but they didn't have one. The room wasn't cleaned, and we only stayed for two days. The phone didn't work to contact reception, and there was no TV remote.

All around cool hotel

Took 30 mins just to get a menu for breakfast. Took an hour to get food. The only reason i could actually eat was because my flight got delayed.

When I brought up the issue, his response was: “The hot water takes time to come out, and that’s why you don’t see it.” This was not only completely incorrect, but also dismissive. Two members of the hotel’s own maintenance team came to the room and both confirmed that there was indeed no hot water running at all. My point is this: your staff — or whoever is responsible for training them — needs to understand the importance of honesty when dealing with maintenance issues. Do not lie to guests, and do not blame them when the hotel is failing to provide a basic necessity like hot water. This kind of response is unacceptable and reflects poor customer service and even poorer training.

no bad chaep and confy

Thx shipmate

First room had no working light. Immediately reissued to a beautiful room.

Great staff, great room.

Perfect location, great staff

Far superior to other locations around this area. Very kind staff, and love the layout of the whole property. Have stayed here twice and both times have been great.

Perfect

brett at checkout today was awesome and kind, friendly, and helpful!

Everything was perfect clean. They were accommodating very nice staff. It was perfect.

Room wasn't bad, bed was comfortable, A/C worked well. Staff was nice, but breakfast did not have enough staff. Found 2 dead cockroaches under the chair, black mold in the toilet tank, water constantly leaking into toilet bowl.

The bathroom would not flush, the front desk was terribly rude, and there were stains all over the carpet. Seems to be going downhill.

Exceptional

Room was good. Bathroom tub needed a better scrub (stained). Otherwise, a reasonable place to stay and well located.

Great staff

Place was nice.

After a 12 hr drive from Texas this was the perfect place to rest. The staff was quick friendly, the hotel lobby smelled like a tropical paradise! Our room was clean, plenty of space clean towels and there was ample parking.

Allowed me to check out at 2:00 pm since I chwcjed in extremely late. Very nice staff

The weirdest Hotel ever. The room was clean but it feels like a jail. Booked it by mistake instead of the other one near by.

Friendly staff, good location, close to the freeway

The room wasn't very clean, it shows a lot damages to the room like water leak. I would not stay there again.

Very good

Very clean and quiet. With elevator and not a walk up..

Nice staff

Did not have handicap room rude clerk super bad service i reserved approx 45 days early could not call to inform room was available handicap

Great

Everything was excellent

Location Do not stay here one of the dirtiest hotels ever our first rooms was so dirty there was poop on the floor with flies and some one used the bathroom and did not flush pubic hair all over the tub. when they switched us rooms the other one was worse with BEDBUGS AND WITH BOODY FLUIDS EVERYWHERE.

Wonderful service,quiet environment. Loved the location, staff was cery friendly.

good

Very clean place

Ok for a couple of days, room had a ceiling leak, we reported to the reception and nobody went to fix it, it rained two days back to back, one of our luggage got wet, overall

Staff is very nice. Property is a little outdated (very apparent in bathroom: tub/toilet), A/C kinda noisy along with the interested traffic beside the window. Bed was comfy. Good for the price.

The staff is amazing. The lobby restaurant and pool area are beautiful. However, some updates are needed like install new snack and ice machines where the old ones used to be. Fix the water fountains so they do not look like glorified ash trays. Lay grass or new turf in place of the old worn out sun beaten turf. With improvements like these this place would be amazing.

Enjoyed the stay, it’s close to a lot of different restaurants and shopping centers, in checking a mall and casino nearby. Hotel was clean and most of the staff were friendly and helpful. The rooms refrigerator didn't work. The bartender seemed bothered that we were having a drink at the bar, maybe she didn’t feel like working that day.

El desayuno estaba rico

This was there in front of room for 4 days. They didn’t come to clean for 4 days in row.

Clean room

This was definitely different from other hotels with a staircase in the room I thought it added a neat touch and the bedroom was separate from the living room overall very welcoming stay and the staff was very helpful

Clean room and pool

My family and I enjoyed our stay. We enjoyed the pool, Jacuzzi, gym, and breakfast. This was our third time staying at Holiday Inn Express. Highly recommend.

Nice hotel, wish I didn’t get the suit because we had to walk up the staircase to our bedroom lol… but other than that it was all a beautiful hotel to stay… loved the pathways it had… it was a nice romantic walk…

Everything was Great. Staff was nice and accommodating. The room was clean and comfortable, the Dove brand shampoo/conditioner & hand soap was better than what other hotels offer. Breakfast had good options. Next time I'm in El Paso this will be where I stay. Thanks for everything.

Like out dated

I was a bit worried about the security of the parking lot. Could not see our car from the room. Nothing happen but I was a bit uneasy. On the other hand the staff was nice and friendly.

Rooms are nice and easy access to freeway, malls and restaurants.

The staff were friendly and helpful however the attention to detail in terms of the care of the property was lacking. For example the rug in the room was very stained, toilet paper holder was broken, there was a whole on the wall, and the property had a lot of weeds within the rock landscaping. It was an ok stay just lacks some of the upkeep that shows attention to detail that I have experienced at other Holiday Inns.

Clean hôtel

It was good. No issues minus the bathroom fan is either loud or broken.

The hotel overall is clean. Rooms could use an update but overall great price for location.

The staff were nice enough, but the property and rooms are so dated and disgusting, especially for $129 a night!. The carpet was stained and I felt like I was transported back to the late 80's with the simple, lackluster decor. I will never be going back.

Found roaches in the room. Bathroom fan fell apart when turned on. Sheets stained and very dirty. EXTREMELY DARK PARKING. If you have anything remotely valuable in your car forget it. Sheets made us itchy too, just choose something else please. From one human to another, I want you to be comfortable, don’t stay here.

The TV remote control would lose its batteries as soon as I picked it up because the little door to the battery compartment wouldn't stay in place. Also the headboard on one of the beds was no longer attached to the wall, so it banged against the wall each time I moved/sat down/ played down and it was pretty obnoxious. I felt sorry for the people in the next room!

The room here was nice and quiet and very comfortable and it was a very convenient location in North El Paso

Very nice place to stay the tower suite is the move.

Rooms have old and worn out carpet. It's disappointing to see a hotel chain of this level to have subpar conditions

Clean room fast check in

🤗

The beds were so comfy and it was clean I’m definitely coming back

This hotel is located in the center of a maza of freeway on and off ramps. From the outside it is not bad looking, but once you enter the lobby, it reminds you of a prison rather than a hotel lobby. There are a few cheap looking tables and chairs where breakfast is apparently served. The advertising promised a restaurant, bar and room service. When the desk clerk was asked about this, he said the room service and restaurant meals could be obtained by ordering fast food and having it delivered. The desk clerk gave a photo copy of a map and drew a route to our room. The entrance he specified turned out to be a black iron prison type gate labled “emergency exit only.” After wandering around up and down stairs we finally found our room. It was a very long and dark prison cell type room with a lavatory at the end and a tiny bathroom not large enough to turn around in. I immediately took the keys to the front desk and told the desk clerk the structure was too depressing to stay for even one night. We found another room down the road which was very nice for less money. I will be askíng Expedia for a full credit for subjecting us to this fiasco.

They should clean better, the carpets are super dirty, the reception is very nice but the rooms not so much. I had to ask several times to clean the room, there is a guy at reception not very friendly let's say.

They didnt Clean the room, was so dirty under the beds, i guess they just Clean where you "can" see

If you book a reservation through third party (Expedia) make sure you call the property, to verify you get the correct room. My first night was very difficult! I was VERY disappointed in the way my reservation was taken care of.

They did a wonderful job. They were very nice.

Free breakfast didnt come with expedia booking. Housekeeping never came during my 3 night stay. Carpet in rooms need to be replaced as it was well worn and stained. Other than that it was a nice safe property.

I had been staying before at the holiday inn hotels and it’s the first time that the rooms were outside and different buildings it feels like I was going to stay in at apartment. At the beginning was kind of confusing. The elevator was not working, but oh well we deal with that.

The front desk was nice and helpful, but one of the bartenders was rude . the guy working the front desk was so nice and helpful even gave me a map of the layout so we would know where to and where everything was on the property! Thank you !

Excellent location, easy on and easy off I-10, both directions, follow the detour signs due to construction on the interstate. Staff is awesome, friendly and eager to help with directions and give a detailed map of the premises.

The property was nice and clean. Jacuzzi and pool were great. The only bad thing was the lobby had way too much perfume smell. It made me sick even being in there so we didn’t go to the bar or go inside to eat. The fragrance they were using is WAY too strong.

It was central to the area I was around.

Location Elevator not working. Lighting in the room very bad.

From arrival to departure, the whole experience was smooth and satisfying.

And saw two more rooms with stains it’s dirty and the food is terrible ! The bartender was the highlight of the adventure she made margaritas so good we forgot how much OC a crap per this was 😟

Everything was good.

Good

una estancia muy amena, el personal muy amable y las instalaciones estan excelentes, el unico problema fue que estuve dos noches y no realizaron el servicio de limpieza, no pusieron papel sanitario

quick and easy check in

Interesting layout. Top notch gym. Nice pool. Some dining options nearby. No continental breakfast. Room was clean and comfortable.

Very fresh and comfortable

Nice

Great awesome stay, clean.

good place, big rooms, kind of like a maze to get to the rooms, but overall great

Great stay. The staff was great and helpful even when we needed an extra night to our reservation when our flight was canceled definitely staying again

The room was ok. The facility looks outdated and dirty, looks abandoned in some areas, I didn’t like that the room was dark and it had marks of water damage.

The sheet stained and smells so bad

Staff is horrible

Bed was very comfortable

Hotel is dated but it met the needs for an overnight in El Paso. The ceiling had water damage marks. The toilet had some discoloring on it and should be replaced.

La habitación estaba muy sucia la alfombra con manchas por todos lados y el baño se ve que ya necesita ser remplazado o remodelado, por fuera en los pasillos estaba muy sucio como si no hubieran barrido, siempre nos habíamos hospedado ahí pero esta vez se notó que el hotel está decayendo mucho, no nos volveremos a hospedar aqui

The desk clerk was awesome

Everything was awesome

Bathroom tiny, barely shut th e door to use the toilet. No shower curtain when we took our first shower. The room was clean, roomy and Bed comfortable. Staff pleasant and helpful. Internet very weak, not usable for us. We have top of the line phones and computers

Everything was spot on !!

El desayuno muy bueno, con varias opciones

They deactivated my key very frequently.

Bathroom very small with tub/shower with no shower curtain but the room is clean and comfortable pp

Property is really confusing and hard to access rooms carpet was soaked from previous noght rain

Tim at the reception was SO polite, helpful and friendly. He made all the difference!

It was thw best stay i have had

Rooms were not good, not clean had to move rooms multiple times

Our room was never clean or serviced during our 2 night stay. The shower pressure was almost non-existent.

Ants on the restroom

Our stay was really good

No shampoo or soap was brought to me. Terrible service.

Checking in was a breeze but once we got to our room we had trouble with the door opening went down to the lobby and they had somebody sent over right away and the issue was fixed. Other than that our stay was perfect.

It was very clean and the staff was friendly.

Clean friends great location

The location was convenient and made getting around easy.

Great place to stop on my way through Texas. Clean, pet friendly, easy check in

Was nice and quiet , beds were comfortable but pool was dirty needed to be cleaned up

It felt very private, it had a unique multi building layout "Villas", a very peaceful place and quiet. You won't be disappointed.

Room was good; cafe nor bar was open until later than advertised.

Was nice and quiet and the room had everything I needed.

It was a very clean facility and the breakfast was wonderful! Thank you!

I would recommend this hotel to everyone passing through. Very safe for families.

We arrived after 12am and the guy at the front desk working seemed more tired than us who just drove for 14 hours. I didn’t appreciate he’s lack of customer service after arriving so tired myself. The elevator was not working and majority of my family are senior citizens.. so they were irritated they had to walk up the stairs. I didn’t like the more than 1 stain I found on my bed sheets and room wasn’t as clean as I would like it to be, but better than my experience at a motel 6. However one good thing is the view in the morning from the parking lot.

Very quiet and clean. Not bothered during stay.

Easy check-in with super friendly staff. Rooms were clean and comfortable. The free breakfast was nice and hot with service in a dining room and not just self service with tables in a small room.

Honestly this trip was kind of a s*** show excuse my language but when arriving to the hotel room I originally got a suite entering the hotel room noticed that it was dirty the bed wasn't made nor clean, dirty towels in the bathroom, overall dirty. Went to go talk to the front desk they got me into another suite unfortunately the lights didn't work so we had to leave cuz we had a concert when we came back we found out that the door was not locking which if we knew it wasn't properly locking like it should we would notify at the front so that way our belongings could have been secured but they weren't went to the front desk to talk to him about that about 1:30 in the morning they had us move to another room. I'm grateful that they were able to put me in a room but it wasn't the original room that I decided to book they put me in a lesser value room which was nice but not what I originally wanted. So the next morning I go downstairs and I talk to them to ask to see if they can put us in a suite because that is what originally was purchased didn't get into his sweet until about 2:00 which is kind of annoying cuz it kind of ruined our whole day of going to the pool and actually enjoying ourselves but we ended up getting into our room finally and after that it was amazing but just the beginning 24 hours of being in a hotel was really the worst time I've ever experienced at any type of hotel.

Confortable rooms, parking near the rooms and good service.

Asked for a room near parking due to moving heavy bags to the room. Was told no problem this will be great. The room was the furthest from the lot and stairs were on the opposite side. The bed base was nearly broke and creaked and moved with the slightest movement. Two lights were broken as well. Plugged toilet upon arrival. When checking out and letting the desk know of the issues all I got was an ok. Bad service.

Always a good place to stay

Service was amaxing and the room exceeded our expectations. Will stay again in the future.

Very nice hotel and great location

Me encanta

Checkin was quick and room was very clean. Staff was friendly. Easy to get on I-10 and restaurants and stores nearby.

We later returned to the room to find a cockroach beside the bed. Really disappointing overall. The quality and service have clearly declined, but the prices sure haven’t. Definitely won’t be coming back.

The bathroom was dirty with roaches on the towel it was disgusting.

The bed was really comfortable. Location was great. Rooms were private with a security gate around the entire facility. Toilet was broken upon check in. Seat sliding off and wouldnt flush.(had to have someone come and fix it) 300 dollar room with a broken needed amenity. 39 cent toilet paper in a 300 dollar room and a GIANT dead cockroach on the floor. Dirty stained carpets. AC was not very powerful even on high, room did not get comfortable until upon returning to the room at night. Cable TV kept having connection issues, no tv guide, all programming just said "no information". With how much the room is they can do much better. Upon returning to the hotel after a night out, there was minimum parking. Had to find something far away from our room.

No free breakfast

La regadera se salia mucho el agua y mojaba todo el baño. Y el aparato de aire muy ruidoso.

I have stayed there several times in the past few years. I am getting older and I have issues with my back and knees. No one advised me that my room would be the furtherest from the front of the property over looking i-10. It was horrible for me to get in and out of my room.

Location cleanliness, friendly staff Nothing

No free breakfast.

Did not have breakfast

Staff. Pool. Breakfast

Clean There was no hairdryer call room service did not answer had to go all the way to the lobby to ask for it which was far from my room and it did say on amenities deyer was included!