Extended Stay America Suites El Paso West

El precio es relativo al hotel, tiene buena ubicación, personal atento, lo único es que huele mucho a viejo, tiene mal olor.

Bad

The front desk lady was nice and helpful. The hotel is dirty, floors and carpet old and dirty. Elevator smelled like Marijuana.

The hotel is dirty, floors and carpet old and dirty. Elevator smelled like Marijuana.

Passable

The helpful and kind staffs

El staff muy amables , nos proporcionaron cobijas y sábanas para el colchón del sofá -cama. El aire acondicionado falta que enfríe un poco más. La ubicación es perfecta, a los alrededores tienen negocios de comida y es fácil salir con vehículo hacia cualquier rumbo. Sin vehículo es un poco difícil moverse. Por la mañana ofrecen café de cortesía

The room was cool and comfortable. I did not use the kitchen

But, over all everything was great. I would stay here again. Thanks Extended America... keep up the great work. The only thing I could say is that I would have loved that the rooms be supplied with a small Keurig thats all other than that everything was great. We enjoyed our stay.

The location, its close to all eateries, groceries and to UTEP. The staff were very friendly, accommodating and helpful. The room is clean, comfortable, big and safe.

The location, its close to all eateries, groceries and to UTEP. The staff were very friendly, accommodating and helpful. The room is clean, comfortable, big and safe.

Liked all of it. Got a great night's rest. Very comfy. Everything was clean. Staff was friendly. Just with the rooms had a small keurig. We love to have our coffee in the room. Lol But, over all everything was great. I would stay here again. Thanks Extended America... keep up the great work. The only thing I could say is that I would have loved that the rooms be supplied with a small Keurig thats all other than that everything was great. We enjoyed our stay.

10/10 good and close to the stadium.

The helpful and kind staff

Great stay, clean, comfortable, a BIG relief that they respected our reservation for a very busy weekend for the city, no hassle, no threat to cancel nor to hike up prices. I'll come back to this hotel when I visit EP again, you can trust them! I'm used to hotels having a blow dryer in the bathroom but other than that, they had everything else I needed.

The helpful and kind staffs

Not a negative but air condition or the device is next to bed a little bit to close. Staff was really helpful and assisted us with fast service even before checking in time. Very grateful since we drove out of town for BTS CONCERT for 12 hours and we're not charging 1000s per night as other places.

Great stay, clean, comfortable, a BIG relief that they respected our reservation for a very busy weekend for the city, no hassle, no threat to cancel nor to hike up prices. I'll come back to this hotel when I visit EP again, you can trust them! I'm used to hotels having a blow dryer in the bathroom but other than that, they had everything else I needed.

The helpful and kind staff

Positive : checked us in on the phone because we wouldn’t make it to the hotel until after the BTS concert, was there with key when we got there at 1:30. Room comfortable. The hotel honored our reservation while many other hotels in EP cancelled on people the day of the concert because they could increase cost. Thank you for that. Good people

The staff was nice for our late check in very accomodating.

Very good conditions

Bad

The place was dirty and smelled bad

The room has dirty counters… trash bins were full…only two small plastic cups for room… no linens for sofa bed… brown water for coffee and only couple of packets of instant oatmeal for breakfast… not to mention roaches in entryway.

Building was old, had a funky smell but the staff was super friendly .. will not stay again there ..

It was perfect..we had three teen girls and a toddler

I’d stay clear of this hotel. The manager, David, not only charged me for my service dogs, but refused refund when I told him I’d just go somewhere else. Worst service ever

Bad

This is my go to hotel in El Paso. I always feel so at home with the kitchen and the large rooms. I love it here. Great area too.

Pleasant

I couldn’t enjoy sitting out in the evening because the sidewalks and common sitting area has a bad infestation with cockroaches and huge ones too!

I couldn’t enjoy sitting out in the evening because the sidewalks and common sitting area has a bad infestation with cockroaches and huge ones too!

My husband and I have stayed multiple days on two different occasions. We have been pleased with the cleanliness, the helpful, friendly staff and the convenience of the kitchen. Both times, we stayed here because our daughter was in the hospital. The hotel having everything so convenient is a blessing when we were worried about a loved one! PS parking was very easy!

There were no utensils or drinking glasses. The shower wasnt the cleanest. There was only about six inches between the wall a/c and the bed. The other side was okay. Located near train tracks. Ibdrove nearly ten hours the day I stayed. Was worn out. The train whistling woke me up at least twice. For an extended stay hotel, I wasnt overly please.to be clear, the staff was great. The room and location? Not so much. Would I stay sgain? No.

My room had a kitchen. The breakfast was non nutritious. Kitchen wear was not in the room. I had to ask for it at the office and carry it in a tote back to my room. The kitchen wear was so cheap that everything stick to it.

My room had a kitchen. The breakfast was non nutritious. Kitchen wear was not in the room. I had to ask for it at the office and carry it in a tote back to my room. The kitchen wear was so cheap that everything stick to it.

Great place

Exceptional

Nothing! This place is a dump! The lock to our door was about to snap off. The bathroom was disgusting. Our blankets had cigarette burns in them. The hotel smelled horrible and the elevator sounded like it was going to give out! I strongly recommend to stay away from this property. Everything

Nothing! This place is a dump! The lock to our door was about to snap off. The bathroom was disgusting. Our blankets had cigarette burns in them. The hotel smelled horrible and the elevator sounded like it was going to give out! I strongly recommend to stay away from this property. Everything

Very large room, kitchen was a plus. Great for our family. Lots of space.

Liked the room, though not enough space between ac/heat unit and bed, actually almost no space.

Poor

Good place to stay. Rooms are lots of room

Convenient and good value

Convenient and good value

Very good

Favorite place to stay

Favorite place to stay

I paid and booked for two queen beds. I got one queen bed and a couch sofa that the coils were old and horrible. Unfortunately the staff there blamed me booking it on Hotels.com because you sell them they say to like Expedia or somebody else and there’s no guarantees I have never had problems booking through you guys. I checked in about four 430 so I don’t understand how they had no more rooms with two queen beds. I am so frustrated with them.

I paid and booked for two queen beds. I got one queen bed and a couch sofa that the coils were old and horrible. Unfortunately the staff there blamed me booking it on Hotels.com because you sell them they say to like Expedia or somebody else and there’s no guarantees I have never had problems booking through you guys. I checked in about four 430 so I don’t understand how they had no more rooms with two queen beds. I am so frustrated with them.

I liked the location. Our bedsheets were stained and had a smell like cigarette, so we had to wash them. The front lobby guy told us they do housekeeping every two weeks.

This is my home away from home when I come to El Paso. The property is safe, clean, convenient and well maintained. Plus, the staff is friendly and happy to help.

This is my home away from home when I come to El Paso. The property is safe, clean, convenient and well maintained. Plus, the staff is friendly and happy to help.

Service

Spacious room. Air conditioner did not work initially but staff addressed and fixed it in an extremely timely manner. Hair in shower drain but staff addressed and cleaned it in a timely manner. Great staff.

Spacious room. Air conditioner did not work initially but staff addressed and fixed it in an extremely timely manner. Hair in shower drain but staff addressed and cleaned it in a timely manner. Great staff.

No breakfast, tom clean, staff great…

No breakfast, tom clean, staff great…

The rooms were okay The elevator didn’t work, the ac didn’t work we moved rooms cause the shower wouldn’t drain staff didn’t care so much it’s a private property so not much was done property was falling apart

Old, when you walk in looks like cheap motel

The room was way better than what we expected. For the price we paid it was excellent. Everything was great

Convenient to destination and affordable Staircase was dirty could use some cleaning and attention

It’s a very comfortable quiet stay

It’s a very comfortable quiet stay

*Ya requieren mantenimiento algunas Suites. *Quitar ya por completo las alfombras. *La iluminación en el baño es muy débil

We had to wait for the maintenance to come fix it while we were in the room, we couldn't settle in until he left.

Very very dirty in the rooms it is truly a shame that the places have to be in such poor conditions the furniture was broken the ceiling was broken it looked very dirty wherever you looked it was really really bad not planning on going back

Very very dirty in the rooms it is truly a shame that the places have to be in such poor conditions the furniture was broken the ceiling was broken it looked very dirty wherever you looked it was really really bad not planning on going back

Nada que decir.

Nada que decir.

The room

The room

I arrived at 1am so tired and I have to wait like am hour because they system didnt work, and employee said that it happens every day, ... The room was not clean and In The check out I forgot a blanket , 3 hrs later i came back for it, and a new women employee told me that she cannot helped with a all lyes, housekeeping took the keys, and then she didnt know where the forgotten things were, then The room of that things was close, i insisted and i found it, mean , obvious she wanted to kept it.. The employees always with a Bad humor

Room was dirty all kinds of hair in the shower, i cleaned it.

Room was dirty all kinds of hair in the shower, i cleaned it.

Nothing at all The manager and staff seemed to go out of the way to insult me and basically fact check my mother and didn’t possibly possess the proper training and and at 730 am I was awoken to a phone call he made to me only to mock me and antagonize me by repeating himself with the question if my name was my mothers , “ IS YOUR NAME EMERALD !?”a female‘s name over and over again as he yelled at me for misunderstanding how our system are booking shows me as a guest in a room, and I simply asked to be provided a key with my notification which I know was expired. However, he proceeded to race his voice at 7:30 in the morning over the phone, embarrassing me after I spent the majority of my visit sitting in my car rather than one cozy room I was not in the mood to be working like that I have a spinal fusion and my lower lumbar and the cold weather pains me to sit in a car . All I did was ask for a replacement key. I am a guest listed under the booking and also made that very clear. AT check-in not only did I pay for the room myself, but I was standing right before representative who explained to me that all I needed was to show my ID to obtain a new room key if necessary.

Bueno para estancias cortas y largas

Bueno para estancias cortas y largas

The room was not comfortable. There were young men hanging out in the parking lot. I was worried about my belongings and safety. I expressed my concern with the manager of the hotel. He called the police, but the young men continued to remain in the parking lot. It was difficult to sleep during the night due the young kids making loud noises and banging sounds. I will not stay at this hotel again.

The room was not comfortable. There were young men hanging out in the parking lot. I was worried about my belongings and safety. I expressed my concern with the manager of the hotel. He called the police, but the young men continued to remain in the parking lot. It was difficult to sleep during the night due the young kids making loud noises and banging sounds. I will not stay at this hotel again.

The hotel is very nice, in a pleasant area close to a shopping mall and good restaurants.

The hotel is very nice, in a pleasant area close to a shopping mall and good restaurants.

The staff was friendly

We didn't get any breakfast. There was a big group of people that came down together and it was all gone before we could even get any. But we had coffee.

We didn't get any breakfast. There was a big group of people that came down together and it was all gone before we could even get any. But we had coffee.

Didn't get to check in bc they were doing their nighly numbers. Had to find a different place.

Didn't get to check in bc they were doing their nighly numbers. Had to find a different place.

I spent a terrible night, couldnt sleep at all they have 2 generatos turned on and off every 10 min making a lot of noise and also the walls and the bed were vibrating so hard will never stay again, also the breakfast is only oat meal, coffe, and granola bars

I spent a terrible night, couldnt sleep at all they have 2 generatos turned on and off every 10 min making a lot of noise and also the walls and the bed were vibrating so hard will never stay again, also the breakfast is only oat meal, coffe, and granola bars

Seguridad y accesibilidad

Seguridad y accesibilidad

The staff were very accommodating and wonderful. Rooms were big and clean. Definitely will stay there again.

The staff were very accommodating and wonderful. Rooms were big and clean. Definitely will stay there again.

Bed was bad, not flat, slept bumping. Breakfast was too simple, except hot coffee only instant oakmeal candy bar.

Bed was bad, not flat, slept bumping. Breakfast was too simple, except hot coffee only instant oakmeal candy bar.

Trash under the beds, hand and bathing towels not clean, strong marihuana smell all over inside and outside.

Trash under the beds, hand and bathing towels not clean, strong marihuana smell all over inside and outside.

good service

good service

1

1

Yes

Yes

The room was spotless and the staff was amazing

The room was spotless and the staff was amazing

The motel is good, but it just needs to be clean more. Dirt behind the toilet, the room just needs extra cleaning

The motel is good, but it just needs to be clean more. Dirt behind the toilet, the room just needs extra cleaning

Missed first night due to unforseen circumstances. Hotel did not let us stay the remaining nights or give refund for remaining days.

Missed first night due to unforseen circumstances. Hotel did not let us stay the remaining nights or give refund for remaining days.

The parking was great and we did not eat breakfast.

The parking was great and we did not eat breakfast.

Room was outdated, rugs smell, bathroom was dirty, sofa bed was dirty and uncomfortable and they don’t serve breakfast

Room was outdated, rugs smell, bathroom was dirty, sofa bed was dirty and uncomfortable and they don’t serve breakfast

Nice room relaxing..

Nice room relaxing..

Parking ok breakfast very limited room left a lot to be desired room cleaning once a week no good staff ok

Parking ok breakfast very limited room left a lot to be desired room cleaning once a week no good staff ok

Yes to both

Yes to both

Elevator is old and creepy, the room was far from clean, the carpet look dirty, the floor I. The kitchen was sticky, the furniture in the bathroom was falling apart, mint botle of shampoo was insufficient for the 4 of us, we were not able to use one of the chairs because it was real dirty. Fire alarm waked us up at 4:00 AM, it lasted around one minute, but that was enough to take the sleep away from us for that night. Breakfast was a Joke, refrigerated muffins, oatmeal bags, grain bars and coffee. I will not return to this place.

Elevator is old and creepy, the room was far from clean, the carpet look dirty, the floor I. The kitchen was sticky, the furniture in the bathroom was falling apart, mint botle of shampoo was insufficient for the 4 of us, we were not able to use one of the chairs because it was real dirty. Fire alarm waked us up at 4:00 AM, it lasted around one minute, but that was enough to take the sleep away from us for that night. Breakfast was a Joke, refrigerated muffins, oatmeal bags, grain bars and coffee. I will not return to this place.

Good

Good

N/a

N/a

Clean and quiet

Clean and quiet

Where room Service is only once a week. Nasty place

Where room Service is only once a week. Nasty place

Friendly staff

Friendly staff

Horrible

Horrible

Overall a great stay. Hotel a little beat up regarding its look. Needs some good "makeup" to make it look sexy again. Back door wasn't working properly (key wasn't working).

Overall a great stay. Hotel a little beat up regarding its look. Needs some good "makeup" to make it look sexy again. Back door wasn't working properly (key wasn't working).

Hotel is conveniently located near the freeway and restaurants

Hotel is conveniently located near the freeway and restaurants

This hotel needs a complete renovation.

This hotel needs a complete renovation.

Health issues arose and it proved difficult to cancel.

Health issues arose and it proved difficult to cancel.

I didn’t stay there call to request a cancellation on the booking or transfer to las Cruces

I didn’t stay there call to request a cancellation on the booking or transfer to las Cruces

Location and price were good, but facilities are old, smells like weed and smoke, is not that clean and there are no standard services like room cleaning or breakfast. I wouldn't stay here again.

Location and price were good, but facilities are old, smells like weed and smoke, is not that clean and there are no standard services like room cleaning or breakfast. I wouldn't stay here again.

The room we got smelt like cigarette. Mind you we paided for a non smoking room! Towels stinked horribly sheets & pillows smelt so old. Will never stay here again.

The room we got smelt like cigarette. Mind you we paided for a non smoking room! Towels stinked horribly sheets & pillows smelt so old. Will never stay here again.

Nothing

Nothing

Could’ve been a little cleaner but it wasn’t bad. I’d stay here again no question.

Could’ve been a little cleaner but it wasn’t bad. I’d stay here again no question.

I did not stay the night because i booked the wrong day

I did not stay the night because i booked the wrong day

The price is cheap but you get what you pay for. I booked king size bed and they gave me queen

The price is cheap but you get what you pay for. I booked king size bed and they gave me queen

The room stinks.

The room stinks.

Very convenient to the interstate.Clean and quiet.Breakfast very sparse but this was explain us at check in.Cheap and OK.

Very convenient to the interstate.Clean and quiet.Breakfast very sparse but this was explain us at check in.Cheap and OK.

Location. Convenience close to interstate. Shoppings and entertainment

Location. Convenience close to interstate. Shoppings and entertainment

Other hotels need to take pointers in the set up these guys got I really enjoyed my time here resting up and getting my paper work done it was a nice spot for sure

Other hotels need to take pointers in the set up these guys got I really enjoyed my time here resting up and getting my paper work done it was a nice spot for sure

Poor service

Poor service

Air conditioning was bad...tv did not work well

Air conditioning was bad...tv did not work well

Overall it was good. Was on a family vacation

Overall it was good. Was on a family vacation

I don’t know what happened to this place last time my daughter and I stayed. It was great that was two years ago. This time nobody did any type of towel exchange betting service no housekeeping whatsoever the towel bar was broken. The bathtub would not drain the hallway where we were at smelled like dirty wet trash was all in all horrible experience. The room was hot. The AC barely did anything to cool the room. I’m just glad I was on my own. when I asked the staff, I got conflicting reports as far as who’s responsible for throwing trash when they throw the trash and housekeeping as far as changing linens and towels got two different stories basically the same. We are responsible for our own stuff yet the laundry room was by credit card only and you had to download an app. It was far from convenient.

I don’t know what happened to this place last time my daughter and I stayed. It was great that was two years ago. This time nobody did any type of towel exchange betting service no housekeeping whatsoever the towel bar was broken. The bathtub would not drain the hallway where we were at smelled like dirty wet trash was all in all horrible experience. The room was hot. The AC barely did anything to cool the room. I’m just glad I was on my own. when I asked the staff, I got conflicting reports as far as who’s responsible for throwing trash when they throw the trash and housekeeping as far as changing linens and towels got two different stories basically the same. We are responsible for our own stuff yet the laundry room was by credit card only and you had to download an app. It was far from convenient.

The air conditioning was very noisy

The air conditioning was very noisy

so so but it was very cheap. so, overall not bad for the money we paid.

so so but it was very cheap. so, overall not bad for the money we paid.

They have to improve breakfast by just adding milk it would be a step forward

They have to improve breakfast by just adding milk it would be a step forward

Spacious rooms and great staff

Spacious rooms and great staff

Clean one night

Clean one night

I really like staying here since it’s close to everything but the rooms smell and sometimes noisy

I really like staying here since it’s close to everything but the rooms smell and sometimes noisy

Very convenient for traveling

Very convenient for traveling

Excellent stay, everything very good

Excellent stay, everything very good

Terrible bed , poor service , noisy

Terrible bed , poor service , noisy

Was great for the money.

Was great for the money.

I had never heard of a grab-and-go breakfast, but it was perfect for my trip.

I had never heard of a grab-and-go breakfast, but it was perfect for my trip.

It was nice

It was nice

We arrived a little early but our room was ready and allowed to check in which was nice. The property was dated and was a very cramped layout. The shower curtain was too short for the tub so couldn’t should. The tub wouldn’t drain very well either.

We arrived a little early but our room was ready and allowed to check in which was nice. The property was dated and was a very cramped layout. The shower curtain was too short for the tub so couldn’t should. The tub wouldn’t drain very well either.

I like the room very spacious

I like the room very spacious

We just want to sleep for the night They have vending machines but no place to change money to be able to use the vending machine The refrigerator sounded like a helicopter and froze our fruit and food. Breakfast was a joke a granola bar one flavor, cofee with two kinds of syrupy coffee mate. AWFUL The bathroom sink doesn’t drain, the drain plug was closed and wouldn’t open, the shower head leaked. We didn’t even take a shower afraid of the drain situation

We just want to sleep for the night They have vending machines but no place to change money to be able to use the vending machine The refrigerator sounded like a helicopter and froze our fruit and food. Breakfast was a joke a granola bar one flavor, cofee with two kinds of syrupy coffee mate. AWFUL The bathroom sink doesn’t drain, the drain plug was closed and wouldn’t open, the shower head leaked. We didn’t even take a shower afraid of the drain situation

Great room and service

Great room and service

The building is outdated and has a bad smell. The rooms were dirty/dusty/stained. The breakfast included is only processed snacks and coffee, no hot breakfast included. Pool is closed. The only reason I’m giving 2 stars is because our room did include a stove and full sized fridge for anyone who has a long stay.

The building is outdated and has a bad smell. The rooms were dirty/dusty/stained. The breakfast included is only processed snacks and coffee, no hot breakfast included. Pool is closed. The only reason I’m giving 2 stars is because our room did include a stove and full sized fridge for anyone who has a long stay.

Good stay

Good stay

so I was suprised to see visible stains on carpet and a semi clean bathrooom but I think the absoulte worst part, was that there was a medical wrap, like from a blood donation in the sheets that we did not discover until the next morning. Absolutely gross and unnerving.

so I was suprised to see visible stains on carpet and a semi clean bathrooom but I think the absoulte worst part, was that there was a medical wrap, like from a blood donation in the sheets that we did not discover until the next morning. Absolutely gross and unnerving.

Traveling rooms needs more update

Traveling rooms needs more update

Excellent

Excellent

The air conditioner is very very close to the bed

The air conditioner is very very close to the bed

It offered breakfast, NO. It is not close to be any kind of brekfast. Really dirty inside the bedroom carpet smell really bad. Inside the microwave food from a few days, i the drawer found women underwears. Really bad experience.

It offered breakfast, NO. It is not close to be any kind of brekfast. Really dirty inside the bedroom carpet smell really bad. Inside the microwave food from a few days, i the drawer found women underwears. Really bad experience.

I love it

I love it

My room had bugs (I am pretty sure they were bed bugs) and smelt like cigarette smoke every day when I got back from my outing. SO much smoke smell it made it hard to breathe and sleep. My room was filthy overall, and when they came in to clean it, they only replaced the complimentary toiletries and emptied the trash- no new towels or sheets. The pool was bricked in, so don't expect to swim. The location was very noisy, especially at night. I will not be back. I will have to find alternate travel arrangements for the next time I am in El Paso.

Heard train throughout the night. We had two rooms and they both smelled like dirty feet and one like stale cigarettes even though they were none smoking. The sheets on one bed had gross stains and should not have even been put back on a bed. I do not recommend this place. I NEVER took my shoes off except when I laid on the bed with socks, fully clothed. Showered at friends place because i did not want to use towels

The room did not look clean. No housekeeping during stay. Loud screaming from other room. The stove didn't work no dishes in room. Had to ask for more clean towels. My daughter got sick with the smell of rhe carpet and air conditioner smelled musky. Elevator was very hot and would feel like it has not been maintained for awhile. We borrowed a broom to clean the room while we stayed there and no vacuum to clean the room.

Wors expirence

Sizeable room

Very clean rooms. Exellent service. Fast check in. Rooms are spacious.

Really good service!!! No complaints!!

Sketchy hotel walked into a Lobby no one at the desk and a random man sleeping on the coach on the way to the lobby and elevator, room had a pull out coach and no sheets blanket pillows when asked to provide staff said none are available…. What? This was ridiculous

Not very clean very outdated. But I guess you get what you pay for.

One hour waiting for the check in!

Muy Bonito,, desayuno pobre !!

Very friendly management, large rooms, clean and affordable. Breakfast is not a real breakfast, and should never called breakfast it just coffee/tea and muffin.

I loved this stay. It was comfortable and quiet which was perfect after a long drive. It also had plenty of room, a working space, and a whole kitchen area. So nice!

The rooms are outdated. The bathroom was not very clean.

It was very comfortable and they have very big rooms. There was a kitchen and a huge closet to hang your things. The bathroom was a little small. Only thing that was disappointing was that online it said there was breakfast so we came in expecting a lot of food. The breakfast was more a breakfast bar rather than a continental breakfast and the food and coffee was always almost empty. There was only granola bars, a couple muffins and some oatmeal packets. Other than that, it was comfortable and the staff were helpful.

Traveling cross country and this is the best motel experience so far out of eight stays. It was a nice suite at a very reasonable price. I would definitely recommend this motel and would stay there again.

Nice room but the staff was not interested in my stay. TV did not work. Internet was too slow to watch a movie unless you paid extra for faster internet. For breakfast at 9:30 am there was no coffee left.

Toilets do not flush. Asked for a plunger, and they never brought when I mentioned it at checkout it. It’s almost as if they know that this is a common problem that exists.

We were traveling West through El Paso, and this location was great to hit the road in the morning without traffic. The hotel was a bit dated but clean. Breakfast was just a prepackaged pastry, so we had to stop off at a coffee shop before hitting the road. If you want a place to stay a bit longer, the room size is good, and the kitchen is decent.

Great place for stay some nigjts in a good place.hreat location, good accesanility and good price.

The staff and room were awesome. Would recommend it to everyone.

Cool studio rooms and friendly staff thank you

T

We had a wonderful stay! The manager was so helpful and friendly! We stayed a week and the kitchen was unvaluable!

Excellent staff

Everything that I read on the reviews was a lie. It was dirty not good customer service. They treating me like a criminal. I want it to check out at 4am and I left at 4am but the front desk didn't even open the door he just told me yea u will get n email, haven't received the email. He didn't even asked for my room number. I didn't feel save my two night was there. No breakfast that was a lie too on the website. I won't never recommend that hotel.

Me da el servicio en buena zona

Easy freeway access

When I checked in there was no water in the whole hotel took hours to be fixed. Should have been notifed there was a water issue. Bathroom waa dirty.

Room wasn’t cleaned all the way. Older building. For the price and only one night it’s a solid 6 out of 10 not horrible but does the job for one night to stay and head out the next morning

Nice

Horrible, the first room they asides us was not ready for us so we went back to the front desk and told the gentleman so he call the housekeeper and ask her if some rooms where clean and unfortunately they where not clean so put in in another room… the room had a smell of cigarettes the tv remote didn’t work correctly the tables and counters where not correctly clean the shower had hairs the towels where nasty… I will not be staying there again and I do come to El Paso a lot…

This is my to to overnight stay in El Paso any time I'm there Always happy with the room and the pricing. Great area.

Estuve dos noches ahí, fue muy tranquilo el ambiente, la habitación sencilla pero limpia. el precio muy económico. la atención del recepcionista muy bueno. el desayuno demasiado simple, solo ofrece café con avena de sabores, muy escaso e incómodo pues no hay ni mesas ni sillas. Todo lo demás ¡muy bien! Si voy a regresar si el precio continua barato👍👏

It was great

Was a very good place to stay

The smell was horrible and our room had dirty blankets. As well as a chicken strip on a desk chair tucked in

Good

Clean and comfortable room

It was ok

nice placr

front lobby and hallways smelled weird, like smoke and old mop water. called the front desk for the kitchen set of dishes and pans but never received them. drain in tub was broken and would not stay open when showering so tub would fill. beds very comfortable and the room was clean and the room did not smell.

The reason I didn't give 5 stars is that the TV cable wasn't working properly. I called the front desk and the best they could do was try to replace the batteries on the Cable remote. Even that didn't happen. I ended unplugging the TV and then plugging again. That reset the the cable programming and then it worked after that. Had I not tried that it would have been tough going to sleep without a working TV.

Clean and great value. Good location

Beds were comfortable and room large. Lots of road noise, room key was problematic. Grab n go breakfast was lame.

.

If you are planning to arrive late 11pm do not book here they will cancel your reservation and still charge your card. I called to notify them i would be arriving late and they said the system will automatically cancel my booking. I asked if i could pay over the phone so they would not canceled my reservation he said no. He also said i would not be charged if they did cancel my room that was a lie i was charged anyway. I ended up staying there because my friend had an extra room. The room had a bad odor the carpets were dirty. The whole place is just awful. I do not recommend this place to no one.

Had a maple smell that never went away.

I would recommend this place to everyone 🌝 5 Stars.

Unfortunately our car was broken into in the morning. They don't have any security cameras on the side of the building.

The continental breakfast wasn't good. Few options.

We arrived to check in. And we were advised that our reservation was cancelled. We booked online ahead of time and spoke to a representative directly from the hotel who advised us the check in was anytime after 3. The person at the front didn’t care at all or try to apologize that we didn’t have a reservation after driving for over 4 hours. I have my children under 5 in the car. And struggled to find a room. We ended up having to drive around two looking for a place with our kids at night in a city we did not know.

There were long dark hairs in the sink and tub. Beds were comfortable.

The property is located just off the interstate with plenty of dining options.