Extend-A-Suites Utep

It was an old cheap hotel and I got my moneys worth.

Great to stay for work.

Horrible service, staff, and pretty dirty

Roaches in the room wouldn’t come back

ac didnt work faucet leaks everywhere

I definitely recommend for anyone’s next stay

El personal muy amable

Clean and confortable

El staff es problemático, particularmente una mujer (desconozco si es joven o grande). No escucha al huésped, interrumpe cuando se le está explicando la situación, su atención al cliente es pésima (presencial y telefónica), nos dejó entrar casi como si nos estuviera haciendo el favor de hacerlo y como si nos estuviera haciendo el favor de respetar el precio por la reservación que hicimos desde hace 4 meses atrás. En llamada telefónica, a todo decía que no sabía nada y al momento de pedirle un correo electrónico, lo pasó erróneo. Se intentó confirmar esta reservación con ella, pero insistía en que no estaba en su sistema y se rehusaba a reservarnos (cosa que ya estaba hecha, ni siquiera se molestaba en escucharme). Tenía la intención de querer cobrar más el día que llegamos por temporada alta y no puso muchas trabas para hacer check-in; al final se mostró molesta de tener que dejarnos pasar y nos dijo que procuráramos que el mánager no nos viera, porque nos cobraría 400 USD extra por ser fin de semana. Pésima atención por su parte.

Literally loved the view! 100% would go back.

Sunday comes, we call down to the desk to ask about the roll-away, are told they don't have any but can bring a mattress. When we get back to the room later that evening, no mattress, just an extra blanket and pillow. The staff never let us know that a roll-away or mattress wasn't available or we would have made other accommodations. The toilet never flushed properly. The shower didn't drain properly. When we spoke with the manager upon check out his attitude was one of indifference to the situation, never once offering the simplest of apologies. Never again will I stay at one of these facilities.

Roaches in room

I had reservations and they some hoe didn't accept my confirmation #. The lady at the front desk was so rude and had so much attitude it was shocking. She literally called me a liar when I said I had a confirmation # and grabbed my phone from my hand to see it. When she saw it she said it wasn't real. I was so upset I snatched my phone back and left.

Muy bien el hotel excelente ubicación, muy serca de todo, cuartos limpios y una excelente atención por el personal

Staff was so friendly and kind.

MY ROOM WAS CANCELED WITHOUT MY KNOWLEDGE AND THEN THEY HAD THE NERVE TO TELL ME THAT THERE WAS NOTHING THAT THEY CAN DO. THEN THEY WERE TRYING TO SELL THE ROOM FOR OVER $500 DUE TO SPECIAL EVENTS HAPPENING IN THE CITY. I WAS LEFT WITH NO ACCOMMODATIONS AND HAD TO SCROUNGE TO FIND SOMETHING LAST MINUTE.

Room smelled and had roaches

It is dirty. The first set of sheets were full of dog hair

Old floor felt week mold on roof

2. No internet. 3. Telephone doesn't work to call to reception.

Everything was perfect room was clean stuff was A+

The front desk clerk was very rude when me and my aunt got to our room the television did not work we could not get a signal they had no towels and then we discovered there was no running water and they had roaches needless to say I went up to the office told them I wanted my money back and we went to the comfort inn by the airport and I still haven't received a refund

If you have kids PLEASE DO NOT STAY HERE. Yes, it cheap, but it's cheap for a reason. The place was dirt from the outside and the hallway. There was beer cans and so much trash just laying around. The rooms are indoor but for some crazy reason the door were prompt open with rocks, the doors were dirty. Under the staircase there was pillow and blankets (UNDER THE STAIRCASE of the hallway). Homeless can clearly sleep there. You can smell weed and people at 2AM knocking on doors. The fron desk lady was kind. There was no breakfast. The room does have a refrigerator and microwave. Tv does not have a control.

When we first arrived my wife had to request a new room due to it smelling bad after being moved to another room we asked about the refrigerator that was advertised online so they brought it so we can use the freezer for our child’s breast milk

Ths staff was terrible, never back

Ths staff was terrible, never back

Roaches, dirty linens, nonwash cloths, no front desk attendant until calling them 5 times

Roaches, dirty linens, nonwash cloths, no front desk attendant until calling them 5 times

Staff is very helpful and respectful will recommend to anyone very clean and great view of downtown

Staff is very helpful and respectful will recommend to anyone very clean and great view of downtown

We got two beds and had to end up sharing one bed because the other bed’s bedsheets were dirty and stained and the pillows had stuff on them too. We also tried to shower and the shower wouldn’t turn on. We had leftover food and were going to put it in the fridge and it was covered in mold.

We got two beds and had to end up sharing one bed because the other bed’s bedsheets were dirty and stained and the pillows had stuff on them too. We also tried to shower and the shower wouldn’t turn on. We had leftover food and were going to put it in the fridge and it was covered in mold.

Cuarto 119

Cuarto 119

Stains on various places. The outside environment smells. Pictures lied on how great it looks.

Stains on various places. The outside environment smells. Pictures lied on how great it looks.

The room is good for the price paid. I feel like it could be improved by the cleaning crew paying attention to the simple things such as making sure there's towels & toilet paper in the room

The room is good for the price paid. I feel like it could be improved by the cleaning crew paying attention to the simple things such as making sure there's towels & toilet paper in the room

Great receptionist. Very kind and helpful. I will dtay again.

Great receptionist. Very kind and helpful. I will dtay again.

We were greeted by a revolting sewage smell around the whole property, and there were roaches on the bed and in the hallways. We had left our luggage to go and eat, but when we came back there were roaches on the bed, so we took ou stuff and left.

We were greeted by a revolting sewage smell around the whole property, and there were roaches on the bed and in the hallways. We had left our luggage to go and eat, but when we came back there were roaches on the bed, so we took ou stuff and left.

It was a disappointing place to stay, we were expecting more. Everything is old, smelly and humid. We didn’t like it. The only good thing is that is near to any concert at UTEP Sunbowl Stadium.

It was a disappointing place to stay, we were expecting more. Everything is old, smelly and humid. We didn’t like it. The only good thing is that is near to any concert at UTEP Sunbowl Stadium.

I booked the hotel because of its great location next to the Franklin mountains, and thought that I was going to have a night with wonderful view. The view was OK, I guess, but the condition of the hotel was terrible. The carpets are DIRTY, have not been shampooed for ages, the room is crawling with small cockroaches, water leaked from the bathroom faucet, and so on. With the a little bit of maintenance this place could have been a very nice hotel, for the furniture was still good, the view wonderful, and the curtains were nice once. Terrible lack of cleanliness. The rooms also need a hot water kettle, so that the guests could make tea for themselves in the morning.

I booked the hotel because of its great location next to the Franklin mountains, and thought that I was going to have a night with wonderful view. The view was OK, I guess, but the condition of the hotel was terrible. The carpets are DIRTY, have not been shampooed for ages, the room is crawling with small cockroaches, water leaked from the bathroom faucet, and so on. With the a little bit of maintenance this place could have been a very nice hotel, for the furniture was still good, the view wonderful, and the curtains were nice once. Terrible lack of cleanliness. The rooms also need a hot water kettle, so that the guests could make tea for themselves in the morning.

Good friendly service clean rooms

Good friendly service clean rooms

Clean room, great customer service

Clean room, great customer service

Clean, Peaceful, Comfortable

Clean, Peaceful, Comfortable

No breakfast, when they said they have one. Property is under remodeling and Laudry department is a mess and dirty

No breakfast, when they said they have one. Property is under remodeling and Laudry department is a mess and dirty

Nice people!

Nice people!

Lobby desk was filthy And half built. Rooms lacked security locks and the rooms were dirty. There was only showering items for 1 person when the room rented was to accommodate 4. I had asked for more shampoo and towels and was told that we would get it at checkout time. Like what for? And when I asked for a towel again I was handed a mat and was told that was all they had. On my way out of the shower there was a huge cockroach running to my bed. It stated it was a smoke free room and it seemed like purposeful they where smoking out out door. I had to put down the towels we had used to cover the door gaps to avoid filling the room with smoke. After all this you might ask why we still stayed there. 1 when I booked it the pictures did not at all represent the place and 2 we had been driving for 16 hours straight and just wanted a place to rest. Not perfect at all. We checked in at 9 pm and out at 3 am I added a few pictures. Again I was tired and didn’t really want to deal with it.

Lobby desk was filthy And half built. Rooms lacked security locks and the rooms were dirty. There was only showering items for 1 person when the room rented was to accommodate 4. I had asked for more shampoo and towels and was told that we would get it at checkout time. Like what for? And when I asked for a towel again I was handed a mat and was told that was all they had. On my way out of the shower there was a huge cockroach running to my bed. It stated it was a smoke free room and it seemed like purposeful they where smoking out out door. I had to put down the towels we had used to cover the door gaps to avoid filling the room with smoke. After all this you might ask why we still stayed there. 1 when I booked it the pictures did not at all represent the place and 2 we had been driving for 16 hours straight and just wanted a place to rest. Not perfect at all. We checked in at 9 pm and out at 3 am I added a few pictures. Again I was tired and didn’t really want to deal with it.

We were satisfied with our stay for the price we paid. The front desk clerk, when we checked in, wasn't very welcoming. She just seemed like we were a bother to be checking in. The gentleman that we checked out with was extremely polite and thanked us for staying and to come back again. We did hear a lot of noise from upstairs late at night. I think it was construction, but I'm not sure. but overall, it was a decent overnight stay for us. Thank you.

We were satisfied with our stay for the price we paid. The front desk clerk, when we checked in, wasn't very welcoming. She just seemed like we were a bother to be checking in. The gentleman that we checked out with was extremely polite and thanked us for staying and to come back again. We did hear a lot of noise from upstairs late at night. I think it was construction, but I'm not sure. but overall, it was a decent overnight stay for us. Thank you.

Jesus Loves You!!

Jesus Loves You!!

Yes me and my family would stay again.

Yes me and my family would stay again.

I specifically chose this hotel because it was away from the hustle of downtown. After arriving and before check-in time, I drove around the property and immediately wanted to cancel and stay somewhere else. The property just looked that bad. I stuck with it and during my check-in the cops where there for a call about some vehicle vandalism (broken out window). I'm not sure if there are new owners or management, but the hotel seemed to be in the process of making improvements. Because of the construction just off the front desk, I figured there would be no breakfast for guests in the morning. I didn't even check. The check-in was quick and the staff was friendly. But then I got to the room. The room smelled (a mix of funk and mold, maybe), had bugs (not big enough to hurt me), and was in desperate need of repair. The varying wifi signal was mostly weak (and I was just upstairs from the front desk/office). This was the mostly disappointing part of my hotel experience. I did appreciate the large refrigerator and microwave, the quiet restful night, and the clean bathroom which included the towels and wash cloths. I would not stay here again, which is a shame because the property could be really nice. Maybe the hotel will be in better shape after updating/construction.

I specifically chose this hotel because it was away from the hustle of downtown. After arriving and before check-in time, I drove around the property and immediately wanted to cancel and stay somewhere else. The property just looked that bad. I stuck with it and during my check-in the cops where there for a call about some vehicle vandalism (broken out window). I'm not sure if there are new owners or management, but the hotel seemed to be in the process of making improvements. Because of the construction just off the front desk, I figured there would be no breakfast for guests in the morning. I didn't even check. The check-in was quick and the staff was friendly. But then I got to the room. The room smelled (a mix of funk and mold, maybe), had bugs (not big enough to hurt me), and was in desperate need of repair. The varying wifi signal was mostly weak (and I was just upstairs from the front desk/office). This was the mostly disappointing part of my hotel experience. I did appreciate the large refrigerator and microwave, the quiet restful night, and the clean bathroom which included the towels and wash cloths. I would not stay here again, which is a shame because the property could be really nice. Maybe the hotel will be in better shape after updating/construction.

The phrasing "you get what you paid for" could not be more real in this situation! As soon as I walked in I noticed stains on the sheet and blanket, a dead cockroach and an alive beetle. The sink faucet is not even attached to the sink and the plug for the sink is closed without any way of opening it so when you try to wash your hands it just fills up with water. It was hard enough getting hot water in the shower but once in the shower you might as well be swimming in at least an ankle deep of water I didn't see how far it would fill up because I got out pretty quickly. Not to mention the shower does not get full pressure because it is coming out of the spout as well. It is very unfortunate there is no fan or ventilation in the bathroom because if you have a husband or IBS there is no hiding it in the whole room. We are regretting not spending a few more dollars to go to the Super 8. We will not be back and we will never be this cheap again LOL

The phrasing "you get what you paid for" could not be more real in this situation! As soon as I walked in I noticed stains on the sheet and blanket, a dead cockroach and an alive beetle. The sink faucet is not even attached to the sink and the plug for the sink is closed without any way of opening it so when you try to wash your hands it just fills up with water. It was hard enough getting hot water in the shower but once in the shower you might as well be swimming in at least an ankle deep of water I didn't see how far it would fill up because I got out pretty quickly. Not to mention the shower does not get full pressure because it is coming out of the spout as well. It is very unfortunate there is no fan or ventilation in the bathroom because if you have a husband or IBS there is no hiding it in the whole room. We are regretting not spending a few more dollars to go to the Super 8. We will not be back and we will never be this cheap again LOL

Nice friendly staff. Very quiet location. I enjoyed my stay

Nice friendly staff. Very quiet location. I enjoyed my stay

There were roaches everywhere, smelled terrible & the air didn’t work

There were roaches everywhere, smelled terrible & the air didn’t work

It was completely infested with roaches staff stated that it was the time of the year and they were spreading throughout the city

It was completely infested with roaches staff stated that it was the time of the year and they were spreading throughout the city

Martha at the front desk and the housekeepers are awesome. I had an issue with rain coming into my room

Martha at the front desk and the housekeepers are awesome. I had an issue with rain coming into my room

Location to campus is convenient but this is outweighed by the serious absence of proper amenities, including an elevator for the handicapped, A/C in the hallways, and front desk staff overnight and into late morning (the phone goes unanswered until early afternoon on our visit)

Location to campus is convenient but this is outweighed by the serious absence of proper amenities, including an elevator for the handicapped, A/C in the hallways, and front desk staff overnight and into late morning (the phone goes unanswered until early afternoon on our visit)

This Hotel is in terrible condition and need of repairs and maintenance. The room was infested with cockroaches and other bugs.

This Hotel is in terrible condition and need of repairs and maintenance. The room was infested with cockroaches and other bugs.

Room was filthy. Carpet was sticky and was obviously never shampooed. Baby Cockroaches in the bathroom and sink cracks crawling around. Maid service was dismal. Came in the room to just take trash and exchange towels never made the bed. Had do not disturb sign but someone attempted to come in. Front desk was not welcoming and instead of asking for my name on the reservation she kept asking me when I made the reservation. Hallways are dark and some parts of the hallway don’t have a ceiling.

Room was filthy. Carpet was sticky and was obviously never shampooed. Baby Cockroaches in the bathroom and sink cracks crawling around. Maid service was dismal. Came in the room to just take trash and exchange towels never made the bed. Had do not disturb sign but someone attempted to come in. Front desk was not welcoming and instead of asking for my name on the reservation she kept asking me when I made the reservation. Hallways are dark and some parts of the hallway don’t have a ceiling.

There was no recepsionist at the hotel at night I never got my room. They even left a sign that said we will be back at 8:30AM and all the hotels nearby were sold out. After a few hours I was able to get a room somewhere else in a location very far feom there.

There was no recepsionist at the hotel at night I never got my room. They even left a sign that said we will be back at 8:30AM and all the hotels nearby were sold out. After a few hours I was able to get a room somewhere else in a location very far feom there.

Room was clean, comfy bed. They let us check in a bit earlier. Remodeling. In the reservation said continental breakfast but when we got there they told us that it’s been a while that they don’t serve breakfast. Overall it worked for us, price was very accessible, good location and comfy bed.

Room was clean, comfy bed. They let us check in a bit earlier. Remodeling. In the reservation said continental breakfast but when we got there they told us that it’s been a while that they don’t serve breakfast. Overall it worked for us, price was very accessible, good location and comfy bed.

It's ok. Nothing special.

It's ok. Nothing special.

It was a great value for the money on a concert venue night near concert. It’s being renovated.

It was a great value for the money on a concert venue night near concert. It’s being renovated.

I did reserve and didnt get my room

I did reserve and didnt get my room

When I went to check in, the receptionist commented that they were not taking reservations made online and that they no longer had any rooms available. I explained that I had already been charged, and she told me that she couldn't do anything because I had made the reservation with an external company. So I need to refound the money since my reservation was canceled by the hotel once Arrive in. Regards

When I went to check in, the receptionist commented that they were not taking reservations made online and that they no longer had any rooms available. I explained that I had already been charged, and she told me that she couldn't do anything because I had made the reservation with an external company. So I need to refound the money since my reservation was canceled by the hotel once Arrive in. Regards

Got charged for a hotel room that i didnt even stay in

Got charged for a hotel room that i didnt even stay in

ESTUBO BIEN SOLO QUE EL AIRE NUNCA FINCIONO, LA PERSONA DE RECEPCION NOS DIJO QUE TODOS LOS CUARTOS ESTABAN CON EL MISMO PROBLEMA, QUE TRISTE QUE SI SABEN EL PROBLEMA NO LO ARREGLEN

ESTUBO BIEN SOLO QUE EL AIRE NUNCA FINCIONO, LA PERSONA DE RECEPCION NOS DIJO QUE TODOS LOS CUARTOS ESTABAN CON EL MISMO PROBLEMA, QUE TRISTE QUE SI SABEN EL PROBLEMA NO LO ARREGLEN

Sink was filthy and had to scrub it clean as if it had backflowed and had hair and food stuck to it.

Sink was filthy and had to scrub it clean as if it had backflowed and had hair and food stuck to it.

No hot water and broken A/C

No hot water and broken A/C

It says free breakfast and we were told by the receptionist that the breakfast has been discontinued since 2018. Misleading indeed. There was no alternative offered like a kettle or coffee maker in the room either

It says free breakfast and we were told by the receptionist that the breakfast has been discontinued since 2018. Misleading indeed. There was no alternative offered like a kettle or coffee maker in the room either

for the balance of the week. The property is being updated by ownership (former Howard Johnson)

for the balance of the week. The property is being updated by ownership (former Howard Johnson)

Hope fully the management would look into these areas which would enhance the property image.

Hope fully the management would look into these areas which would enhance the property image.

It smelled like cat urine the locks on my door didnt work no microwave or water in jacuzzi. Felt very unsafe

It smelled like cat urine the locks on my door didnt work no microwave or water in jacuzzi. Felt very unsafe

I stayed for about a week great for the price and nice and clean !

I stayed for about a week great for the price and nice and clean !

I felt unsafe because someone tried to come in my room.

I felt unsafe because someone tried to come in my room.

avoid this place.

avoid this place.

The pool is off service, not clean, I found a cockroach

The pool is off service, not clean, I found a cockroach

Friendly staff

Friendly staff

There was hair or pubic hair on bed sheets. No hot water, no water in toilet to flush u had to turn the water thing on at bottom of toilet to flush and mini fridge doesn’t work. Asked for my mom back went to different places for cheaper. Red Roof go there. Staff was awful to. Not safe in D area the Main door to buzz in was wide open for the public.

There was hair or pubic hair on bed sheets. No hot water, no water in toilet to flush u had to turn the water thing on at bottom of toilet to flush and mini fridge doesn’t work. Asked for my mom back went to different places for cheaper. Red Roof go there. Staff was awful to. Not safe in D area the Main door to buzz in was wide open for the public.

I didnt have hot water in my room.

I didnt have hot water in my room.

Friendly staff

Friendly staff

Staff is friendly and helpful

Staff is friendly and helpful

Hotel needs upkeeping and the staff needs to be more courteous

Hotel needs upkeeping and the staff needs to be more courteous

Low cost, little to impress

Low cost, little to impress

The lobby was a dump, badly maintained, and does not comply with a minimum hospitality standard

The lobby was a dump, badly maintained, and does not comply with a minimum hospitality standard

There was a cockroach in the refrigerator.

There was a cockroach in the refrigerator.

Construction and water leaks!

Construction and water leaks!

It was a terrible experience. I will never try to do a reservation at this place anymore. Front desk is rude and unprofessional. Room looked terrible and had cigar smell. Bath horrible. Overall this hotel shouldn’t be listed in your website. I would be glad if I could get a refund but I guess I’m not. I was working and driving late to rest comfortable and didn’t happen. I just wanted to sleep and didn’t cancel anything because was so tired. No good. Unsatisfied.

It was a terrible experience. I will never try to do a reservation at this place anymore. Front desk is rude and unprofessional. Room looked terrible and had cigar smell. Bath horrible. Overall this hotel shouldn’t be listed in your website. I would be glad if I could get a refund but I guess I’m not. I was working and driving late to rest comfortable and didn’t happen. I just wanted to sleep and didn’t cancel anything because was so tired. No good. Unsatisfied.

The place was dirty. Didn't even know if they clean the sheets. Had to check out early to find a new place to stay.

The place was dirty. Didn't even know if they clean the sheets. Had to check out early to find a new place to stay.

Don't have hot water 😞

Don't have hot water 😞

Stay wasn’t horrible but wasn’t great there was a lot of construction going on during our stay which didn’t help the experience it was a bit loud and dirty because of it..but outside of that it was a decent place to sleep and the customer service was good

Stay wasn’t horrible but wasn’t great there was a lot of construction going on during our stay which didn’t help the experience it was a bit loud and dirty because of it..but outside of that it was a decent place to sleep and the customer service was good

Not clean

Not clean

When we got there, the room and hall were so warm.

When we got there, the room and hall were so warm.

.

.

It was very hot in our room AC not cooling as much

It was very hot in our room AC not cooling as much

The room was dirty and definitely unsanitary. Staff wasnt willing to correct the issues.

The room was dirty and definitely unsanitary. Staff wasnt willing to correct the issues.

Good 👍

Good 👍

It was infested with roaches

It was infested with roaches

La puerta de la habitación no tenía seguro se abría fácilmente

La puerta de la habitación no tenía seguro se abría fácilmente

This was the worse hotel I have ever stayed in. I have stayed in hundred of hotels around the world, even in 3rd world countries. Door card did not work 99 percent of the time. Lost water pressure 50 percent of the time (no water). Toilet was backed up with every flush. Bath tub was clogged and stored a ton of water. Mold was present in portions of the room. Carpet was extremely dirty. I wish I could get my money back.

This was the worse hotel I have ever stayed in. I have stayed in hundred of hotels around the world, even in 3rd world countries. Door card did not work 99 percent of the time. Lost water pressure 50 percent of the time (no water). Toilet was backed up with every flush. Bath tub was clogged and stored a ton of water. Mold was present in portions of the room. Carpet was extremely dirty. I wish I could get my money back.

Location, next to freeway and shopping and dinning at walking distance.

Location, next to freeway and shopping and dinning at walking distance.

One of the Worst hotels from Hotels.cm. Cash Only, No Credit Card. The smoke detector was not working becuase the battery was removed. That's illegal. The lock was broken. Tissue paper was out. No ice. It was terrible experience. If we could, we deserved the refund.

One of the Worst hotels from Hotels.cm. Cash Only, No Credit Card. The smoke detector was not working becuase the battery was removed. That's illegal. The lock was broken. Tissue paper was out. No ice. It was terrible experience. If we could, we deserved the refund.

TV didn’t work. Phone was missing almost all buttons, so I couldn’t call the front desk. Only one towel. Less than half a roll of toilet paper. Trash on the floor. In fact, the floor was so dirty, we had to wear shoes inside. Our feet would otherwise get dirty. They sent an email to me less than half an hour before my arrival, while I was driving to the motel, demanding that I must pay only in cash. Thus, I wouldn’t be able to cancel payment after discovering the filthy, horrible condition the room was in. This place would not pass a health department inspection.

TV didn’t work. Phone was missing almost all buttons, so I couldn’t call the front desk. Only one towel. Less than half a roll of toilet paper. Trash on the floor. In fact, the floor was so dirty, we had to wear shoes inside. Our feet would otherwise get dirty. They sent an email to me less than half an hour before my arrival, while I was driving to the motel, demanding that I must pay only in cash. Thus, I wouldn’t be able to cancel payment after discovering the filthy, horrible condition the room was in. This place would not pass a health department inspection.

Good

Good

Stayed there a bunch very nice room at staff to

Stayed there a bunch very nice room at staff to

Everything

Everything

Nice place to stay

Nice place to stay

The front desk clerk was rude as hell, the building was having some construction work done, our room smelled like a pile of wet clothes and they had a leak somewhere that had most of the carpet wet and was running to the bathroom floor as well… It was not a good idea to have stayed at this hotel…

The front desk clerk was rude as hell, the building was having some construction work done, our room smelled like a pile of wet clothes and they had a leak somewhere that had most of the carpet wet and was running to the bathroom floor as well… It was not a good idea to have stayed at this hotel…

Very nice room

Very nice room

N/A

N/A

Nunca volveré por que no dan desayuno ni hay servicio de hielo

Nunca volveré por que no dan desayuno ni hay servicio de hielo

I would never stay there. Dirty everywhere you look. It doesn't have EV charging station and it says it has on hotels.com. The only positive thing is less noise from the highway traffic at night.

We booked 2 rooms for our team doing a job in town. When they arrived they were told that the rooms were cancelled and Expedia had failed to notify us. After some talking they were able to rent the rooms as reserved. The rooms were in terrible shape a they were remodeling. They had to take cold showers as there was no hot water. The sink leaked so bad in one the floor was wet. The shower heads leaked and sprayed everywhere. After it is remodeled it will probably be ok but our experience was terrible.

The day of my reservation, due to transfer issues, I could not arrive before 12, and my reservation was not validated (which was already paid for).

She’s is very disrespectful There’s no break fast It’s the worst place ever

Convience ,quite,walkable

Everything

Everything

Staff management are the worst, worst experience ever

I canceled my room due to the conditions. Had to book at a different hotel due to the unhealthy and unsanitary conditions.

Lamps did not work. One cord was missing a plug. Smallest soap bars I have ever seen - smaller than your little finger. Remodeling debris evident in and near lobby.

No breakfast. Just a pot of coffee...

I did not like cockroaches in my room

I asked about the complimentary breakfast and the employee stated they haven’t had breakfast since COVID. You should take it off of the website.

Service was just ok, kind of old hotel with room for improvement, some dirt because under construction, ok surrounding areas.

Had a quiet and comfortable stay

Was not good TV was not working room carpet was not clean an about TV I told the woman on front desk she just say was going to call maintenance but they never show up to fix problem or she never calle either to say anything was not good for a hotel.

No nimbers on dioors. One emergency exit llocked from the outside. No smoke detectors in room.

Excelente 😊

It’s a good hotel

Ripped out fire alarm (no sense of safety) Stained carpet throughout room Blow dryer and outlets didn’t work I was not given the room I paid extra for Other guests were pulling on door handle of my room all night Honestly, worst and most unsafe experience ever. Hotels.com, you should really think about having this option on your roster. It’s reflecting on your image.

This is the worst hire ever. I have stay in 3rd world hotels and those places were a 5 star compared to this hotel. We had to get a room because my father in law just had heart procedure and the smell was like you were in a bag full of mold. Guess what there was black mold ever in the bathroom. The lock to the door was broke so we couldn’t lock it. The room was a non smoking room but the bed and the sheets smelt like smoke and mold. The carpet had pieces of something all over the floor, we had wear our shoes at all time. The tv wouldn’t turn on and I went down and asked they said I’m sorry I don’t know how to fix a tv. They advertise a free breakfast so I went down and asked where their breakfast was. He said we don’t offer that because once we offer that then we have to keep offering it. The towels in the bathroom were the exact same size and pattern of the floor towel. I went down to the business center to fill this out but when I looked in there was a pair of panties on the floor.

It was good

The property has a very nice floor plan and location. However, it is in dire need of updates. DIRTY, POORLY MAINTAINED, and FEELS UNSAFE!

I called to verify there was room, once I got there, already paid, there was no water, I said I just called you did not mention and he said, I say just what I have to say

Payed for 3 rooms and we did not stay . I wouldn't let my animals sleep there. The worse service I ever had. We were dealing with a family member in the hospital at the time and it was so upsetting to go to a room so disgusting after a long day at the hospital and we had to go find a nicer room to sleep comfortable. I was more upset because hotel.com did not refund me. I wish I would have taken pictures.

I would like to get refunded. This was a legit scam!

There wasn’t soap neuther the room, and the front desk , towels only for One person