Best Western Sunland Park Inn
About Best Western Sunland Park Inn
Featuring 3-star accommodations, Best Western Sunland Park Inn is located in El Paso, 6.6 miles from El Paso Museum of Art and 8.7 miles from Ciudad Juarez Cathedral. The property is around 9 miles from Benito Juarez Olympic Stadium, 10 miles from Chamizal Park and 13 miles from Monumento a la Mexicanidad. The hotel has an outdoor swimming pool and a 24-hour front desk and free WiFi throughout the property. The rooms at the hotel have air conditioning and a desk. Guests at Best Western Sunland Park Inn can enjoy a buffet breakfast. The accommodation has a sun terrace. La Rodadora is 13 miles from Best Western Sunland Park Inn, while Wet n' Wild Waterworld is 14 miles from the property. El Paso International Airport is 14 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel received mixed reviews with guests appreciating the cleanliness of the rooms and the friendly staff, but expressing dissatisfaction with the noise levels, particularly from traffic, and issues with bathroom amenities. Some guests also reported problems with the breakfast service and parking.
- Clean rooms
- Friendly staff
- Noise levels, particularly from traffic
- Issues with bathroom amenities
- 3/5
Everything was good. But one thing, I had two rooms and one of the rooms smelled so bad. It's smelled like poopy water every.
- 4/5
Felt a little unsafe due to closeness of the border
- 5/5
The room was very clean, the beds were comfortable. The staff was incredibly kind. The Uber drop off and pickup is in an easy spot. Overall great stay
- 4/5
I only gave a 4 star bc there isn’t a gym or laundry facility on property. Apart from those amenities I was VERY pleased. One of the best hotels we have stayed at in El Paso, as a family and for the price.
- 2.5/5
I like the very comfortable bed. And I like the very tasty breakfast. It was absolutely delicious. There was Not a Bible in the room. And after I showered I walked barefoot. And my feet where dirty I had to washed them again. The floor was not clean.
- 5/5
The staff was very helpful and polite. I liked the fact that they gave earplugs because their location has traffic noise. Nice idea.
- 5/5
Everything. Not sure.
- 2.5/5
Passable
- 4/5
I like the breakfast. The location is convenient
- 5/5
Exceptional
- 5/5
Good location and room. I was here for a night wothoug complaint
- 5/5
Everything. Not sure.
- 4/5
Good breakfast, try the yogurt in dispenser. The rooms and clean and the beds are very comfy. Nice restaurants nearby, and a great botanical garden less than a mile away.
- 5/5
Easy to get to just off hwy 10
- 5/5
Clean rooms, great staff, feel cookie when you check in, good breakfast.
- 5/5
Clean rooms, great staff, feel cookie when you check in, good breakfast.
- 5/5
Easy to get to just off hwy 10
- 2/5
This is located right next to the road so you will have to deal with the noise. Outdated room/lobby. Avg clean room but with very poor breakfast selection. Staffs are friendly. Wouldn't stay here again. Recommend other BW locations.
- 4/5
The staff was very welcoming and helpful. The hotel was close to a lot of food places which was convenient. It does get a little noisy since it’s close to the road though. Overall the environment was safe and I enjoyed my stay.
- 3/5
Parking was sparse. Was given the ADA accessible room so the shower and bath were a wet room. Staff was cordial.
- 4/5
n/a
- 5/5
Very convenient and clean
- 5/5
They were clean and comfortable. No problems there. They did just what they needed to be. Perfect for such an exciting weekend It was fine
- 5/5
Exceptional
- 5/5
They were clean and comfortable. No problems there. They did just what they needed to be. Perfect for such an exciting weekend It was fine
- 5/5
My husband and I stayed here when we went to the BTS concert. So many other hotels cancelled on their customers, in order to rebook at higher prices, but this location did not. They honored our reservation. Check-in and check-out was easy, and the room was nice and clean. I appreciate the non-carpeted floors. There are plenty of food/stores within walking distance. Overall it was a great experience.
- 5/5
The hotel was cleaned and the staff was great. Perfect location.
- 5/5
Guz was amazing!!!!! Thank you. The hotel was cleaned and the staff was great. Perfect location.
- 5/5
My husband and I stayed here when we went to the BTS concert. So many other hotels cancelled on their customers, in order to rebook at higher prices, but this location did not. They honored our reservation. Check-in and check-out was easy, and the room was nice and clean. I appreciate the non-carpeted floors. There are plenty of food/stores within walking distance. Overall it was a great experience.
- 5/5
Exceptional
- 5/5
Todo
- 5/5
Todo muy bien, recomendable...
- 5/5
Breakfast was nice and parking is no issue and safe.
- 5/5
No complaints. Staff were helpful, room was clean, and parking was good.
- 5/5
Exceptional
- 4.5/5
Superb
- 5/5
Exceptional
- 1/5
Terrible no dormimos de tanto ruido de la carretera y llegaron unos huéspedes haciendo bastante ruido
- 3/5
- 1/5
The front desk clerk name zeke terrible customer service he was really rude and didn’t have any respect for me and my family he yelled at me and when I ask his last name he didn’t wanted to give it to me so for that I will never go back to that place again
- 4/5
The two days, that we eat in there,they didn’t have enough food,they didn’t bring enough food, out on time
- 2/5
Mi habitación estuvo tarde, el baño no servía y me dieron un destapacanos para que yo lo hiciera
- 4/5
Good staff, good breakfast
- 3.5/5
Breakfast and staff really good Shower weak and cold. A lot of garbage laying around the stairs. No trolley for getting stuff from the car
- 2/5
Disappointing
- 3/5
Pleasant
- 4/5
breakfast area too small and could use a few more breakfast items…
- 4/5
Nice place to stay really close to the highway with lots of places nearby to eat at.
- 5/5
Smooth check-in. Gus at FD was very nice to deal with, he explained all amenities and where breakfast would be which we greatly appreciated. Would definitely come back again!
- 4.5/5
Close to stores, restaurants Everything was ok
- 4.5/5
Close to stores, restaurants Everything was ok
- 5/5
Breakfast was nice. Seating was limited. Plenty of places to eat nearby. Overall, very nice and comfortable stay.
- 3/5
Decent location. Beds were comfortable. Gus, the attendant at the front desk was very nice. There was serious water damage to the ceiling with black mold in the front right corner of our room. There were two flies in the room and the bathroom sink did not drain.
- 3/5
Decent location. Beds were comfortable. Gus, the attendant at the front desk was very nice. There was serious water damage to the ceiling with black mold in the front right corner of our room. There were two flies in the room and the bathroom sink did not drain.
- 4/5
The staff was very friendly and helpful. Rooms were clean and spacious. The food wasn't great, but what do you expect for free.
- 2/5
One of the bed’s had stains and the couch had some too. Our room was right across the street from the road which was a little too noisy. Hotel did provide ear plugs. Breakfast was delicious and the shower pressure was good. Front desk was friendly.
- 4/5
Clean remo
- 5/5
Excelent
- 2/5
There was something spilled on the beds, behind the bathroom door and shower curtain, my room smelled like smoke ( although it’s a non-smoking room) notified the front and was told that they could bring a air freshener. I had the room for 2 nights after the 1st night we were locked out of our room.
- 4/5
Room was nice, perfect location for everything that you need.
- 2/5
Our room was on the ground level on the front of the motel and the traffic noise was horribly loud all night long. Our room and a friend’s room next door both had an unpleasant odor as well. I would not use this motel again.
- 5/5
Exceptional
- 5/5
Friendly staff, clean room and super convenient close to the freeway with plenty of restaurant options, Target and local mall.
- 5/5
Friendly staff, clean room and super convenient close to the freeway with plenty of restaurant options, Target and local mall.
- 1.5/5
Nothing near train tracks heard the train every night The customer service was great
- 1.5/5
Nothing near train tracks heard the train every night The customer service was great
- 1/5
I canceled the room after one night and went across the street to the Holiday Inn villas far superior to where I was. I now need to figure the money difference of between all of this change. What do I do and where do I go?
- 1/5
I canceled the room after one night and went across the street to the Holiday Inn villas far superior to where I was. I now need to figure the money difference of between all of this change. What do I do and where do I go?
- 2.5/5
Alright location, Beds were uncomfortable, room was not to clean, sofa bed mattress was old and not comfortable
- 2.5/5
Beds were uncomfortable, room was not to clean, sofa bed mattress was old and not comfortable
- 5/5
I didn't get to the breakfast area until it was almost over... so so there wasn't much there I don't have a thing to say bad because I was too late to experience
- 5/5
The staff was courteous.
- 5/5
The staff was courteous.
- 5/5
Every thing good
- 5/5
Every thing good
- 5/5
Staff was great and helpfully accommodated by request for a ground floor room
- 5/5
Staff was great and helpfully accommodated by request for a ground floor room
- 2/5
Very muddy floors and thin sheets
- 2/5
Very muddy floors and thin sheets
- 5/5
Breakfast was awesome No negatives
- 2/5
Breakfast was good. Except for the part that the staff would only bring out really small portions. I had to wait multiple times just to get food. The person in the front desk did an amazing job though. He helped in any way possible. Shout out to him. Can’t think of his name though. Bigger portions of breakfast when serving. And the only thing I was disappointed in was the pool was already shut down for the year. That was the main reason we picked that hotel. We paid for 5 nights but immediately cancelled the rest. Stayed only one night
- 0.5/5
Price was good This was one of the worst hotel experiences I’ve ever had. The room was not clean, and the air conditioning barely worked — instead of cooling the room, it left the air feeling damp, musty, and hard to breathe. It was so uncomfortable and unhealthy that I couldn’t even stay the night, even though I had already paid for three nights. I had to leave because the air quality was making me feel sick, and afterward I developed pneumonia. I would not recommend this hotel to anyone until they fix their ventilation, improve cleanliness, and take better care of their rooms.
- 5/5
None
- 4/5
It was ok
- 4/5
It was ok
- 5/5
The sofa mattress was not comfortable
- 4/5
Location. Nice showers and bathroom was clean. Lighting was low but nice overall. The bed were somewhat uncomfortable. Too high off the ground. Pillows needed to be swapped out for new ones.
- 1.5/5
Dirty room bad breakfast I really didnt like the service
- 4/5
Ask for a room away from the busy street.
- 4/5
Ask for a room away from the busy street.
- 3/5
Room was clean but had a weird smell. Staff was just ok. It’s ok for a place to stop, rest and continue your trip.
- 3/5
Room was clean but had a weird smell. Staff was just ok. It’s ok for a place to stop, rest and continue your trip.
- 5/5
La habitacion, estaba limpia, comoda pero no nos hicieron el aseo (2 dias de estancia)
- 5/5
La habitacion, estaba limpia, comoda pero no nos hicieron el aseo (2 dias de estancia)
- 5/5
Location
- 4/5
Clean room. Did not have breakfast. Easy to check in and out.
- 4/5
Clean room. Did not have breakfast. Easy to check in and out.
- 4/5
However, the tables to eat your breakfast were within 3 feet of the self-serve food area. And only 3 or 4 tables. Speaking with the manager at checkout, I was told that the tables were placed so close because the lobby's bathroom needed much space to open the door, etc---some kind of city code. Maybe re-position the bathroom somewhere else, I reckon. One more thing...the small parking lot was full every night so the overflow lot placed your vehicle in a back lot which didn't look safe. Overall, pretty good price and nice stay at this MOTEL. The staff was friendly, also.
- 4/5
However, the tables to eat your breakfast were within 3 feet of the self-serve food area. And only 3 or 4 tables. Speaking with the manager at checkout, I was told that the tables were placed so close because the lobby's bathroom needed much space to open the door, etc---some kind of city code. Maybe re-position the bathroom somewhere else, I reckon. One more thing...the small parking lot was full every night so the overflow lot placed your vehicle in a back lot which didn't look safe. Overall, pretty good price and nice stay at this MOTEL. The staff was friendly, also.
- 4/5
It was good overall
- 4/5
It was good overall
- 2/5
Staff’s attitude looks nonchalant. At breakfast, the bacon tray was empty until I notified the front desk. Later on, I found a hair in my scrambled egg. Also, the coffee was like and watery.
- 2/5
Staff’s attitude looks nonchalant. At breakfast, the bacon tray was empty until I notified the front desk. Later on, I found a hair in my scrambled egg. Also, the coffee was like and watery.
- 1.5/5
Dirty. Very noisy. Pull out sofa mattress disgusting. No sheets for it also. Coffee maker missing the piece you need to make coffee. Light in bathroom broken.
- 5/5
Yes
- 5/5
Yes
- 4/5
Location, price Parking
- 5/5
Just first
- 5/5
Just first
- 4/5
Bottom of door sweep was missing allowing cold air to fill room in early morning; making it cold.
- 5/5
Breakfast was fresh. Would have been nice if stayed open past 9:30. A/C wasn't used as cold day.
- 5/5
Breakfast was fresh. Would have been nice if stayed open past 9:30. A/C wasn't used as cold day.
- 4/5
We had a good stay.
- 4/5
We had a good stay.
- 5/5
Room was clean and breakfast staff was very nice and friendly, front desk lady could work on improving her attitude towards staff while customers are in the dining room. Dining room is small so get there early
- 5/5
Room was clean and breakfast staff was very nice and friendly, front desk lady could work on improving her attitude towards staff while customers are in the dining room. Dining room is small so get there early
- 0.5/5
Room was not cleaned.
- 3/5
The room was fairly clean and comfortable. Staff was friendly didn’t sleep very well because the noise I wouldn’t recommend this hotel for anybody who does not like noise.
- 3/5
The room was fairly clean and comfortable. Staff was friendly didn’t sleep very well because the noise I wouldn’t recommend this hotel for anybody who does not like noise.
- 5/5
The room was spacious and clean with plenty of outlets for all of our devices!
- 5/5
The room was spacious and clean with plenty of outlets for all of our devices!
- 4/5
Room was clean and great for our trip
- 4/5
Room was clean and great for our trip
- 4/5
1 clerk. Mean to guests Other members were friendly
- 4/5
1 clerk. Mean to guests Other members were friendly
- 5/5
Yes
- 5/5
Yes
- 5/5
el baño estaba tapado
- 5/5
el baño estaba tapado
- 5/5
Great!! The breakfast Wonderful
- 5/5
Great!! The breakfast Wonderful
- 5/5
Location is near I-10 and decent neighborhood. Breakfast was healthy and delicious. Rooms were spacious and clean
- 5/5
Location is near I-10 and decent neighborhood. Breakfast was healthy and delicious. Rooms were spacious and clean
- 1/5
The toliet in my room did not flush well at all and by the following morning just before my check out the toliet was almost not flushing at all. Also noticed some type of small bugs flying in the room, either fruit flies or mosquitoes. Also the hotel is very close to railroad tracks, the train passed in the middle of the night and was honking extremely loud which i could hear in my room and woke me up.
- 1/5
The toliet in my room did not flush well at all and by the following morning just before my check out the toliet was almost not flushing at all. Also noticed some type of small bugs flying in the room, either fruit flies or mosquitoes. Also the hotel is very close to railroad tracks, the train passed in the middle of the night and was honking extremely loud which i could hear in my room and woke me up.
- 5/5
Clean room, good breakfast
- 5/5
Clean room, good breakfast
- 4/5
The hot water of the shower isn't hot enough
- 4/5
The hot water of the shower isn't hot enough
- 5/5
Dark.....beside parkin area
- 5/5
Dark.....beside parkin area
- 5/5
Rooms are clean friendly staff great breakfast near by places to eat as well
- 5/5
Rooms are clean friendly staff great breakfast near by places to eat as well
- 5/5
Thank you
- 5/5
Thank you
- 5/5
Good
- 5/5
Good
- 3/5
Room was decorated in a very modern and functional way. Liked it based on initial impression. However, there was a strong unpleasant smell in the room and on further investigation it came from the bathroom area. That was a big minus for us. Running the fan the whole time helped a bit with that. Floors were a bit dusty so I would keep my shoes on.The AC was leaking some condensation water. Beds and pillows were comfortable enough. Staff was friendly and breakfast was good.
- 3/5
Room was decorated in a very modern and functional way. Liked it based on initial impression. However, there was a strong unpleasant smell in the room and on further investigation it came from the bathroom area. That was a big minus for us. Running the fan the whole time helped a bit with that. Floors were a bit dusty so I would keep my shoes on.The AC was leaking some condensation water. Beds and pillows were comfortable enough. Staff was friendly and breakfast was good.
- 5/5
Good place to stay for night.
- 5/5
Good place to stay for night.
- 1/5
This stay was terrible the cleanliness of the room was disgusting there were stains on the sheets and the floor was full of dirt as if not cleaned before hand. The worst part was checking out early because there was a bug that was crawling on the room that then fell on our bed.
- 1/5
This stay was terrible the cleanliness of the room was disgusting there were stains on the sheets and the floor was full of dirt as if not cleaned before hand. The worst part was checking out early because there was a bug that was crawling on the room that then fell on our bed.
- 5/5
Hot breakfast our room was clean
- 5/5
Hot breakfast our room was clean
- 5/5
Everything was good
- 5/5
Everything was good
- 5/5
Close to Casino
- 5/5
Close to Casino
- 4/5
It was quiet, didn’t hear anyone or anything. Clean and staff was friendly. The waffles at breakfast was delicious and they had a cute Texas shaped waffle maker.
- 4/5
It was quiet, didn’t hear anyone or anything. Clean and staff was friendly. The waffles at breakfast was delicious and they had a cute Texas shaped waffle maker.
- 5/5
Nice, comfortable stay
- 5/5
Nice, comfortable stay
- 4/5
Staff was friendly and helpful, room was clean, mirrors at the batroom need attention they were dirty. My only problem at this location is the parking for rooms on the side of the building.
- 4/5
Staff was friendly and helpful, room was clean, mirrors at the batroom need attention they were dirty. My only problem at this location is the parking for rooms on the side of the building.
- 5/5
Cleanliness and breakfast were up to Best Western standards.
- 5/5
Cleanliness and breakfast were up to Best Western standards.
- 3/5
I didn’t like the parking it was not secure.
- 3/5
I didn’t like the parking it was not secure.
- 5/5
We stayed here while on a road trip to Mexico. The staff was friendly and gave us extra blankets for the pullout couch. The property was very clean and near a lot of food options. We would stop here again on our next road trip.
- 5/5
We stayed here while on a road trip to Mexico. The staff was friendly and gave us extra blankets for the pullout couch. The property was very clean and near a lot of food options. We would stop here again on our next road trip.
- 5/5
Clean
- 5/5
Clean
- 5/5
Very clean and breakfast was good.
- 5/5
Very clean and breakfast was good.
- 1/5
I did NOT like this property at all. Claimed on line it slept 6 - in fact the couch bed could only hold 1. The couch bed was TERRIBLE and the room smelled awful. No return or stars on this property!
- 1/5
I did NOT like this property at all. Claimed on line it slept 6 - in fact the couch bed could only hold 1. The couch bed was TERRIBLE and the room smelled awful. No return or stars on this property!
- 4/5
There were some problems with a blocked bathroom drain and some pests in the room but the hotel staff fixed these issues promptly. Overall a great property with friendly staff. I’d stay there again
- 4/5
There were some problems with a blocked bathroom drain and some pests in the room but the hotel staff fixed these issues promptly. Overall a great property with friendly staff. I’d stay there again
- 5/5
We stayed there for 2 nights and as we arrived we started to second guess it only because parking was not the best however the rooms were GREAT! rooms could be colder (I like it freezing) but it was a good stay!
- 5/5
We stayed there for 2 nights and as we arrived we started to second guess it only because parking was not the best however the rooms were GREAT! rooms could be colder (I like it freezing) but it was a good stay!
- 5/5
Liked the early check in at a reasonable charge.
- 5/5
Liked the early check in at a reasonable charge.
- 4/5
Hard to find the channel se wanted to watch Hated that company o
- 4/5
Hard to find the channel se wanted to watch Hated that company o
- 5/5
Very enjoyable.
- 5/5
Very enjoyable.
- 5/5
Staff was very helpful
- 5/5
Staff was very helpful
- 5/5
All the property as well kept and clean
- 5/5
All the property as well kept and clean
- 5/5
It was great they also offered ear buds for our ears because we are next to a busy street… the room was very cozy and had a coffee pot in the room, the bathroom was very clean… I loved my stay.. I had to stay in the room a little longer than expected because my husband had to take care of some business and the front desk staff were very upstanding…
- 5/5
It was great they also offered ear buds for our ears because we are next to a busy street… the room was very cozy and had a coffee pot in the room, the bathroom was very clean… I loved my stay.. I had to stay in the room a little longer than expected because my husband had to take care of some business and the front desk staff were very upstanding…
- 3/5
It was ok, very quiet. The only problem was the AC not working the first night but the hotel staff fix it. Also the toilet was clogged, also fixed by the staff. Beds were comfortable.
- 3/5
It was ok, very quiet. The only problem was the AC not working the first night but the hotel staff fix it. Also the toilet was clogged, also fixed by the staff. Beds were comfortable.
- 5/5
Very friendly The room was perfect with 2 beds and fold out sofa.
- 5/5
Very friendly The room was perfect with 2 beds and fold out sofa.
- 5/5
When there are ear plugs next to your bed you know it’s not going to be good.
- 5/5
When there are ear plugs next to your bed you know it’s not going to be good.
- 5/5
Bed is comfy and shower is awesome.
- 5/5
Bed is comfy and shower is awesome.
- 5/5
Love it
- 5/5
Love it
- 5/5
We were happy that we could bring our dogs and their texts were helpful.
- 5/5
We were happy that we could bring our dogs and their texts were helpful.
- 4/5
It's convenient to get to the border.
- 4/5
It's convenient to get to the border.
- 1/5
Horrible I reserved by mistake and they wouldn’t refund me I called with in 15 min of booking
- 1/5
Horrible I reserved by mistake and they wouldn’t refund me I called with in 15 min of booking
- 4/5
Parking was very limited
- 4/5
Parking was very limited
- 5/5
Nice clean friendly
- 5/5
Nice clean friendly
- 2/5
Not much to see around the area. Pretty industrial. I feel like the bed had bed bugs, but i didnt know how to check. My bad was red, itchy and lumpy (like bites) every morning. Eeek
- 2/5
Not much to see around the area. Pretty industrial. I feel like the bed had bed bugs, but i didnt know how to check. My bad was red, itchy and lumpy (like bites) every morning. Eeek
- 3/5
Overall an okay stay. Room was clean and recently remodeled. Close to various food places that were walking distance. Breakfast could have have been better if bagels wouldnt have been hard, and sausages patties overcooked. Kitchen area is clean but very small and crowded. They definitely need better towels. I never been at a hotel with such old and thinned out bath towels. Price was a little steep for what we got. Would stay again if price is more fitting to the quality of the place.
- 3/5
Overall an okay stay. Room was clean and recently remodeled. Close to various food places that were walking distance. Breakfast could have have been better if bagels wouldnt have been hard, and sausages patties overcooked. Kitchen area is clean but very small and crowded. They definitely need better towels. I never been at a hotel with such old and thinned out bath towels. Price was a little steep for what we got. Would stay again if price is more fitting to the quality of the place.
- 5/5
Very nice hotel friendly staff. Room was clean and nice, though drain in bathtub wouldn’t stay open so you stand in hot water to take a shower. Thought housekeeping should have reported that. Otherwise everything was fine. Food was good.
- 5/5
Very nice hotel friendly staff. Room was clean and nice, though drain in bathtub wouldn’t stay open so you stand in hot water to take a shower. Thought housekeeping should have reported that. Otherwise everything was fine. Food was good.
- 4/5
Great for the price
- 4/5
Great for the price
- 5/5
Very clean. Decent breakfast. Enjoyed the night. Pet friendly. My family was satisfied.
- 5/5
Very clean. Decent breakfast. Enjoyed the night. Pet friendly. My family was satisfied.
- 1/5
Floors were very dirty. Poor customer service.
- 1/5
Floors were very dirty. Poor customer service.
- 4/5
This motel is a little old but it is clean and comfortable and the staff is friendly and efficient. The property is close to the Sunland Park horse track and has easy access to Interstate 10. The property is noisy because it is located on a major thoroughfare and there is an active rail line two blocks west of the facility. Parking on the property is a little tight.
- 4/5
This motel is a little old but it is clean and comfortable and the staff is friendly and efficient. The property is close to the Sunland Park horse track and has easy access to Interstate 10. The property is noisy because it is located on a major thoroughfare and there is an active rail line two blocks west of the facility. Parking on the property is a little tight.
- 5/5
Great to stay with pets
- 5/5
Great customer service! Area is well lit, felt safe. Room and beds clean.
- 5/5
The room had everything we needed after a long day of driving. The bed was very comfortable!
- 5/5
Location was perfect for my wedding destination. Young man at the front desk was efficient, welcoming and very pleasant. The only problem was limited accessible parking and the street noise. Im a sound sleeper so it wasnt a problem.
- 4/5
Also our room was away from the traffic noise.
- 5/5
Good place friendly safe
- 2/5
This is not a hotel and it was sold to me as one it looks more like a motel bad quality and break fast not even dogs could it that crap!
- 1/5
The room was dirty. The sheets had stains and the female staff were absolutely rude
- 3/5
Not a great area
- 1/5
We were staying here after a long travel day. I want to take a bath and whilst in there the person on staff was told to enter my room as the tub was leaking to the room below. He did not call me and just barged in. Luckily my husband came back up to the room just in time.
- 5/5
The pillows were not very comfortable, but otherwise it was a great room and great location.
- 4/5
Spacious, comfortable room, and Heather at the front desk was wonderful. We had an extremely long day on the road and she made our day better…very kind, accommodating and informative
- 4/5
Property was nice but on a very busy and noisy street. Room was clean and comfortable.
- 5/5
Shopping centers close by...
- 2/5
The cleaning staff just came in the room prior to check out. They provided two tiny towels that were rough. The rooms light would randomly turn off and a minute or so later turn back on.
- 4/5
Easy freeway access and a clean place.
- 5/5
Great stay staff was wonderful.
- 3/5
The room was clean however there were limited views in parking. Breakfast was a little Limited. The hotel was clean and the clerk that checked us in was nice.
- 5/5
Over all a great experience
- 4/5
This Hotel was ok
- 5/5
Only two handicapped parking spaces was not accessible but everything else was amazing.
- 4/5
It was ok room was clean. It’s a small hotel with an external elevator. I chose it because it was close to a casino
- 3/5
Clean room, but full of mosquitoes! Spent all afternoon trying to kill them. Let front desk know.
- 5/5
Very clean, nice staff, breakfast and coffee was good. Priced fairly.
- 2/5
Duty. Old. Needs a lot of maintenance.
- 4/5
There was a couch with visible stains.
- 5/5
Good place ton stay, close to si lad park casino
- 5/5
It was so convenient to find and in a great area to get to everywhere needed. Very clean and exactly as pictured. They have fresh breakfast every morning and one of the coolest waffle makers ever! My kids loved everything. The pool was clean and open from 9 to 9 which was a plus! Definitely will be going back for future family trips. Will definitely recommend to anyone passing through the area as well.
- 2/5
The beds are not comfortable at all
- 5/5
Good clean
- 5/5
Soft beds
- 4/5
Our stay was good. Just stayed one night and didn’t have any problems. Room was clean and comfortable.
- 3/5
Towels and washcloths were clean and soft but my husband described the bathtowel as a being like a burlap bag. Hotel staff was on top of a situation with a homeless couple who were trying to get into vacated room(s) to shower. The staff member handled professionally.
- 4/5
Staff at reception excellent. If we’re in the area definitely will be my first choice.
- 3/5
Room was clean, but it had a bad sewer order
- 1/5
Worst hotel, given a handicap room that I didn’t request, only room available for Hotels.com. Given ear plugs by the desk because they said traffic was loud, unable to get my money back.
- 4/5
Nice place to stay
- 5/5
The staff was cheerful and very helpful. Nice breakfast
- 3/5
The time in the room did not match and we missed breakfast because of that . Since we were international guests I didn't know if my cel was showing the correct time . And I used the clock as a guideline .
- 5/5
I’m ok
- 2/5
Our room smelled like sewer. The sofa couch had stains and no linens. Beds were hard. Wouldn’t stay here.
- 2/5
To be in construction with loose pieces of furniture halfway built and unfinished painting job on wall. It took several minutes to get hot water in the shower but it was fine afterwards. The toilet made a very loud and screeching noise when filling with water. The beds were comfortable but the noise in the morning from the highway is VERY loud. Consider that I’m hard of hearing and the noise literally woke me up, which never happens. Breakfast was mediocre with expired yogurt and spoiled milk. I won’t stay here again.
- 5/5
First night on cross country road trip. Hotel was in convenient location and was clean. Lots of places to eat within walking distance.
- 5/5
Convenient to access to restaurants and grocery stores but it’s challenging with transportation for Uber
- 5/5
My husband love the view and the customer service is outstanding!
- 2/5
This place is okay at best. The greeting wasnt great. The parking isn't great. The room needed more attention when it comes to the upkeep and cleanliness.
- 5/5
Great service
- 4/5
Nice furnishings. Bed was in pretty bad shape. I will be lucky to bet through the day without slipping a disc.
- 5/5
Quite, The room is very quite, and Safe, very close to restaurants, shopping center, gas stations, It is located in perfect place.
- 4/5
We stayed on the Sunland park side of the property and the traffic noise was a bit of a nuisance. The complimentary breakfast was outstanding and the staff did I great job of having a variety of choices and changing things up from day to day. I would definitely stay there again.
- 2/5
The employee was painting a pumpkin and annoyed to be interrupted. No ice machine on second floor. Had to park on the side and walk down the alley to get to my room and I did not feel safe.
- 2/5
Unfortunately, my first time using this hotel company and i wont use it again. Cleanliness was not up to par.
- 5/5
Rooms are fully renovated, day front desk staff is mean.
- 5/5
Great service, breakfast great, rooms clean
- 4/5
Good in general. A couple hairs in the shower. Also, not sure if there was some cat hairs, since I have allergy, but can't be sure if that caused me to sneeze and little congestion.
- 4/5
Hotel was fine. Our room was supposed to be a double but only had a single bed.
- 4/5
Our feet were dirty walking barefoot. Other than that nice room and friendly staff!
- 4/5
Good stay! Not super clean but good.