Holiday Inn Hotel & Suites Atlanta Airport-North by IHG

I we’ll never ever stay here again

Exceptional

The air conditioner didn't work in the bedroom it was hot all night and very uncomfortable.

Very good option for an overnight stay while in transit. I appreciated the free shuttle. The room was comfortable.

Superb

Nothing Old, outdated, not renovated

Nothing No hot water Room had a bad smell Room was not clean Did not have adequate bath towels $150.00 taken as deposit. It was not communicated that $150.00 would be taken from my account for deposit. I paid for the room in advance. The front desk staff was not the best either. This is my first and last time using a Holiday Inn Hotel.

The staff were very friendly and helpful. I switched my room twice, then upgraded to a suite (three times the charm). I was not aware the hotel had two sides...standard rooms/suites, until we happened to take the wrong elevator to what we thought was our floor. Suites, are much better. The carpets throughout have had there day. Pool needs resurfacing. The breakfast and dinner were great. The gym was cool. Hate to say it, but we did see a few roaches. I killed one in my room to be exact and I kept things pretty tidy and neat. The hotel offers a shuttle to and from the hotel/airport. We used it to access the Marta train daily. Driver's were friendly and helpful. I don't know if I would stay there again only because it was too far from where I had intended to stay, but it was okay.

Habitación amplia y muy limpia

Bathroom was much grosser than I would hope, the hallways often smelled strange, and the TV made me feel like I was a child again. Staff were amazing though!!

No one said there will be hidden fees such as: $50 per day deposit (that you will get back at check out) and $20 per day for parking on property. It's doesn't say any of this when I made the reservation online nor when I confirmed the reservation. When I reserve our room. I asked for a double with queen bed but we got 2 full bed. There was no microwave in the room. The bathroom had no ventilation so you had to keep the door open after every shower so the heat can come. There was water stains on the bathroom ceiling. The TV station never stay on without losing signal. (This is also watching local network channels). There wasn't enough towels for everyone in the room and when you ask for more they say they don't have any clean. So we bought our own towels. The carpet was discolored with stains, we made sure to keep houseshoes on the entire time.

The Ruga need changing. And the cleaning staff need to service rooms every 2 days.

We were going to international airport but even though we explained this to driver( and to front desk staff when we checked in ) we were dropped off at domestic terminal with no real explanation at how to get to international . If we couldn’t be dropped off at international it should have been explained to us . It was very stressful trying to find out how we had to get there and almost missed our flight because of this .

Good

Exceptional

Exceptional

Staff are very nice and helpful. Shuttle bus drivers are very helpful to passengers.

My stay was great! close to food and other stores. the only thing that I feel could be of better consideration for customers buying a room and staying, then parking should be free. Others that aren't staying, yes charge for parking, but if you're staying overnight I feel like parking shouldn't be free.

Good

Location Breakfast arrangements

This was the most discussing hotel I have been to. The sheets had yellow stains

The courteous and friendly customer service and house keeping rapid response The bathroom was dirty with visible hair and dirt in the shower. The guest entrance door was broken and the parking fees and availability

The courteous and friendly customer service and house keeping rapid response The bathroom was dirty with visible hair and dirt in the shower. The guest entrance door was broken and the parking fees and availability

Breakfast was great!

Bad

Everything was great was great, my husband and I was pleased 😊we will visit again soon

The airport shuttle is an excellent service

Was only there a short time before my flight. Nice hotel. Little on the dated side but nice. Friendly staff. Shuttle for airport is punctual. If noise is an issue for sleep, just be aware that you can definitely hear the airport noise clearly. Coffee available 24/7. The rooms are basically small apartments. Lots of space.

Very good

Needs a make over. Room needed an update

It was close to the airport

It was close to the airport

Had maintenance issues in my room maintenance never showed up

Nothing

My AC in the room did not work, tired to contact the front desk no one available. Reported it to the front desk upon discharge. I put a deposit of $150 incidentals once I checked out my card was charged 101,950.00. I contacted the hotel they were apologetic and advise they remove the the incorrect charge and refund the $150 and the $102.00 for the stay. As per the hotel they were contacted Expedia to advise about refund. It was a stressful as I was flying back home on Sunday and couldn't use my card because it was locked and credit union does not operate on the weekends.

Superb

very little parking with full hotel of people

Exceptional

Good

It was very nice on the inside and so big.

It was convenient everything nearby, staff were friendly and I love the dinner in hotel as well as being so close to airport. Shuttle drivers were wonderful No complaints

It was very nice on the inside and so big.

It was convenient everything nearby, staff were friendly and I love the dinner in hotel as well as being so close to airport. Shuttle drivers were wonderful No complaints

Bed was great sleep and dark room

There were elevator issues and they did not honor our breakfast

Exceptional

Breakfast was amazing and the grits were delicious 😋

Very poor

Good

Good breakfast Hallways were very dirty, lifts were dirty , whole place needed much more hoovering and cleaning

How close it was to the venue we needed to be at. In the morning while getting ready for my daughter dance Comp and we lost power in our room. We had to change rooms and it put us pretty far behind getting to the competition. Once we got into the new room the thermostat didn’t work. We go to lay down and there was blood in the sheets of one of the beds. I go get new sheets and open them and there was dirt in them. As if someone stepped on them while folding them up. We get up the next morning and realize we have no towels (we didn’t check that prior because of dealing with everything else) we call down to the front desk only for them to inform us they don’t have any towels and no key to the house keeping closet.

How close it was to the venue we needed to be at. In the morning while getting ready for my daughter dance Comp and we lost power in our room. We had to change rooms and it put us pretty far behind getting to the competition. Once we got into the new room the thermostat didn’t work. We go to lay down and there was blood in the sheets of one of the beds. I go get new sheets and open them and there was dirt in them. As if someone stepped on them while folding them up. We get up the next morning and realize we have no towels (we didn’t check that prior because of dealing with everything else) we call down to the front desk only for them to inform us they don’t have any towels and no key to the house keeping closet.

The location with shuttle Room requested not what was given. Front desk clerk was rude about the change

The location with shuttle Room requested not what was given. Front desk clerk was rude about the change

Perfect for an overnight stay at the airport, the rooms are a bit dated but are large and clean the the staff and shuttle bus were great.

Wings was cooked to hard.

My room was great. My flight was with delta the shuttle I took did not go to the side of delta , I walk with a cane , I had to drag my bags to the other side it was a long way. I thought the shuttle would get me to my airlines.

Staff was rude and dismissive

I was charged $150 per night. I was quoted $119 on Booking.com.

Close to the hotel with a free shuttle. The property was fine, but could use some updating/maintenance. Like the grout lines in the shower, molding and carpets stained. But honestly for sleeping and catching in a flight the next day it works.

I was given a very upset employee who refused to Give me my refund even after I went through the proper channels to do so The worker was very rude to me and appeared as if he didn’t want to help me .

100/10… everything was perfect !! Customer service, breakfast, hospitality team everyone/ everything was great. I would most definitely come back again

Was only there for 5 hours of sleep. Bed was comfortable

Staff were very nice. Shuttle was on time

Nearby airport and good price!

Check in was a nightmare and parking is expensive but room was beautiful

More than a week later and they still haven’t refunded my “incidentals” fee.

Very Convenient

It was too expensive.

Room was nice. Had a less than desirable experience at the bar-bartender was unprofessional and our drinks were not made correctly.

Checked out less than 20 minutes after checking in. Pictures can deceiving and you definitely get what you pay for.

Clean room. Front desk staff very helpful. Shuttle runs every 30 minutes, the shuttle was delayed on my date of travel. Had to wait an extra 30 minutes for the next shuttle

Ground floor room right next to the entrance with no closable curtains - car headlights flashing through the window all night and no privacy

I highly recommend this hotel. Everyone I came in contact with was pleasant, friendly and helpful. This is important to me. It’s not a super highend hotel and some things in the rooms could use some updating, but they were clean and comfortable. Plus having a 24 hour shuttle service makes it a top hotel to me. Will definitely use them again when in Atlanta.

The restaurant this evening was working on a four menu choice printed on a paper. I don’t know what was going with that. The bar seemed to be equipped. Some places are in need of replacement like the carpet in the hall. Yet it looks like bathrooms have been upgraded. The free shuttle to the airport runs in the hour and half hour 24/7. Good deal

Room couldve been cleaner & I was also missing a shower curtain. Other than that, it was fine.

Great stay

There was a big roach leg laying on top of the microwave when I went into the room. I was afraid to use the microwave and the Keurig due to what I observed. The carpet was worn and needed to be changed. I noticed a piece of cut plywood holding up the bathroom sink. Of course as an inspector these things stood out to me. We decided not to hang out in the room just for one day so we went back in time to sleep and get to the airport.

I was disappointed in this Holiday Inn. It was nice and clean but we had NO HOT WATER. I had to take a cold shower and my husband couldn't even shower cause after I took a cold shower the water was even more freezing then when I showered. Also when I booked the room I added the extra for 2 breakfast and when I checked in the lady never gave me our vouchers even though I asked what time breakfast was. I didn't know we had to have vouchers so the next morning they tried charging us $15.99 each for breakfast and I had to go stand in line to have the lady to give us vouchers for our breakfast when we should have received those when we checked in so I didn't waste time that morning cause we had to get to the airport. PARKING.. that is another story. No where in my reservation did it mention we had to pay $20 to park in the hotel parking lot to stay there. I had to put $150 deposit down and they take the parking fee from that. I mean seriously..I paid to stay there in a room and paid for my breakfast but also charges you to park your car there. I understand charging people to park there if they are only using the parking lot as an extended parking to go to the airport using the shuttle but charging your guest that paid for a room to park overnight and leaving the hotel with their car the next morning is insane. What's next?? Charging you for each bag you carry to the room?? So many fees. Definitely not worth it and never again at this hotel.

Hotel is very old and smells awful and full of medew all in the shower and on the ceilings. Blood stains on the comforter..pool was not in service full of dirty water

staff

staff

Clean room and great location.

Clean room and great location.

It would be extremely helpful to have your "no debit cards accepted" posted on your website in plain view.

It would be extremely helpful to have your "no debit cards accepted" posted on your website in plain view.

sometime during the night the room lock failed. The door would not lock. we had the deadbolt and secondary lock on during the night. We discovered this problem the next day while going to breakfast and discovered that the door was unlocked and our stuff was still in the room. while we were leaving that day it is unthinkable in this day and age to have basic security failures of this type.

sometime during the night the room lock failed. The door would not lock. we had the deadbolt and secondary lock on during the night. We discovered this problem the next day while going to breakfast and discovered that the door was unlocked and our stuff was still in the room. while we were leaving that day it is unthinkable in this day and age to have basic security failures of this type.

We were put in a hadicap accessing room and didn’t have a tub, the shower leaked all over the floor. Other than that was ok

We were put in a hadicap accessing room and didn’t have a tub, the shower leaked all over the floor. Other than that was ok

Staff was good. My room water never got hot and slowly drain in the tub. By the time you done with your shower, you standing in a tub full of water. Tub was chipping. Other than the water issue, Room was clean and kept nice temperature throughout my one night stay.

Staff was good. My room water never got hot and slowly drain in the tub. By the time you done with your shower, you standing in a tub full of water. Tub was chipping. Other than the water issue, Room was clean and kept nice temperature throughout my one night stay.

The staff was exceptional. The only issue was the overabundance of tree scent.

The staff was exceptional. The only issue was the overabundance of tree scent.

rooms could use some updating. size of the room was very generous

rooms could use some updating. size of the room was very generous

Service and room okay

Service and room okay

Mary the bartender had such a positive attitude it really brightened my day.

Mary the bartender had such a positive attitude it really brightened my day.

Staff was helpful. Room service did not come between the 2 nights we stayed, but the front desk was helpful in giving us more towels. Decently clean, expected a little better from an airport hotel.

Staff was helpful. Room service did not come between the 2 nights we stayed, but the front desk was helpful in giving us more towels. Decently clean, expected a little better from an airport hotel.

Everything was absolutely beautiful and perfect. Staff very friendly and helpful 👍...

Everything was absolutely beautiful and perfect. Staff very friendly and helpful 👍...

Very clear instructions on finding the airport shuttle and I didn't have to wait long for it.

Very clear instructions on finding the airport shuttle and I didn't have to wait long for it.

Scenic view from balcony !

Scenic view from balcony !

Rooms were clean and comfortable. Amenities and service were perfect. There was a strong odor or marijuana most of the evening. That made it difficult to sleep. Otherwise, all else was good.

Rooms were clean and comfortable. Amenities and service were perfect. There was a strong odor or marijuana most of the evening. That made it difficult to sleep. Otherwise, all else was good.

This was the worst experience ever at Holiday Inn… I will not recommend no one to stay there… me and my kids were there 6 days, the AC did not work at all, we woke up in sweats every morning, we didn’t get no type of room service.. had dirty towels piled to the ceiling, I was charged a different price, from when I booked

This was the worst experience ever at Holiday Inn… I will not recommend no one to stay there… me and my kids were there 6 days, the AC did not work at all, we woke up in sweats every morning, we didn’t get no type of room service.. had dirty towels piled to the ceiling, I was charged a different price, from when I booked

Was no balcony view, hotel was nice ,clean and had a chair and foot stool witch is nice to have in your room . Was a nice breakfast and staf was very friendly.

Was no balcony view, hotel was nice ,clean and had a chair and foot stool witch is nice to have in your room . Was a nice breakfast and staf was very friendly.

Yes

Yes

The staff was completely unhelpful and showed zero responsibility. I called the hotel multiple times, and every single time they repeated the same thing: “The shuttle driver left the hotel on time.” If that’s true, then explain why the shuttle never arrived at the airport at all. Do not trust this place, do not count on their shuttle, and absolutely do not consider this hotel for your holiday.

The staff was completely unhelpful and showed zero responsibility. I called the hotel multiple times, and every single time they repeated the same thing: “The shuttle driver left the hotel on time.” If that’s true, then explain why the shuttle never arrived at the airport at all. Do not trust this place, do not count on their shuttle, and absolutely do not consider this hotel for your holiday.

Hotel is in close proximity to Atlanta Airport. Good shuttle service!

Hotel is in close proximity to Atlanta Airport. Good shuttle service!

Staff was very professional and friendly.

Staff was very professional and friendly.

What a great find! The staff, room and food were wonderful. Very comfortable stay all around. Thanks!

What a great find! The staff, room and food were wonderful. Very comfortable stay all around. Thanks!

I was told at checkin that Breakfast was complimentary however, it wasn’t and was told it $15 per person

I was told at checkin that Breakfast was complimentary however, it wasn’t and was told it $15 per person

Hotel is not very clean. Carpets and floors dirty. Lot of dirt, cobwebs in corners, behind furniture in room. No microwave. Would probably find more updates, cleaner hotel/room in same area for same price next trip

Hotel is not very clean. Carpets and floors dirty. Lot of dirt, cobwebs in corners, behind furniture in room. No microwave. Would probably find more updates, cleaner hotel/room in same area for same price next trip

No hot water was working the day I checked in.

No hot water was working the day I checked in.

We were bothered by a distinct and pervasive smell of marijuana (we had young kids with us). Additionally, basic amenities were overlooked: the bathroom soap was not refilled, and the room, which accommodates six, was not stocked with the appropriate number of towels. This significantly impacted our comfort during the stay

We were bothered by a distinct and pervasive smell of marijuana (we had young kids with us). Additionally, basic amenities were overlooked: the bathroom soap was not refilled, and the room, which accommodates six, was not stocked with the appropriate number of towels. This significantly impacted our comfort during the stay

Clean room. Courteous staff.

Clean room. Courteous staff.

The room was mediocre. Not worth the price I paid

The room was mediocre. Not worth the price I paid

The staff

The staff

Next, they did not give me the room I booked . The room smelled, was not clean and the bed was hard as a rock. I will never stay here again and would not recommend.

Next, they did not give me the room I booked . The room smelled, was not clean and the bed was hard as a rock. I will never stay here again and would not recommend.

Goo

Goo

I stayed in a room on the 1st floor. But curtain was not wide enough to cover the windows. I suffered from the moving head lights of the cars ourside. The room smelled bad as if somebody smoked inside.

I stayed in a room on the 1st floor. But curtain was not wide enough to cover the windows. I suffered from the moving head lights of the cars ourside. The room smelled bad as if somebody smoked inside.

The staff was not helpful. One was eating a whole steak hoagie right at the counter. The rooms were late and we had to take rooms on separate floors because of it. I wouldn’t want to stay here again!

The staff was not helpful. One was eating a whole steak hoagie right at the counter. The rooms were late and we had to take rooms on separate floors because of it. I wouldn’t want to stay here again!

Last stay

Last stay

The lobby looked great! My room was musky. The carpet was dirty. The paint on the bathroom door was peeling. The curtains would not close. My room needs a major upgrade.

The lobby looked great! My room was musky. The carpet was dirty. The paint on the bathroom door was peeling. The curtains would not close. My room needs a major upgrade.

The onsite restaurant was very convenient and had good food and even had a Happy Hour. There was no bottled water in the vending machines on two floors and none in the self-serve station on Saturday which was an inconvenience, especially because I couldn’t make coffee in my room.

The onsite restaurant was very convenient and had good food and even had a Happy Hour. There was no bottled water in the vending machines on two floors and none in the self-serve station on Saturday which was an inconvenience, especially because I couldn’t make coffee in my room.

Nothing unique

Nothing unique

Shower was clogged and when we asked for it to be fixed they came and dragged a huge hairball out of the drain and then just left it on the floor! Revolting!

Shower was clogged and when we asked for it to be fixed they came and dragged a huge hairball out of the drain and then just left it on the floor! Revolting!

All good.

All good.

My reservation was canceled by someone at the property before we arrived so it took a little bit to get it all fixed back up. Also, I was expected to have two adult free dinners, but the hotel said they never heard of that. I have the screenshot of where you Expedia has offered that to me with the price. It was an overall good stay and good location for what we were doing. Just added one star less because of the two first inconveniences. We had to spend money on dinner when I expected to eat the dinner at the hotel both nights that were offered to me for free.

My reservation was canceled by someone at the property before we arrived so it took a little bit to get it all fixed back up. Also, I was expected to have two adult free dinners, but the hotel said they never heard of that. I have the screenshot of where you Expedia has offered that to me with the price. It was an overall good stay and good location for what we were doing. Just added one star less because of the two first inconveniences. We had to spend money on dinner when I expected to eat the dinner at the hotel both nights that were offered to me for free.

Food was absolutely awful. Do not order Caesar salad is simply chopped lettuce with a lump of baked cheese and some fried bread. I am a wheelchair user and I was told that the transfer from the airport would be wheelchair accessible when it was not. I cannot find the driver, coffee, and enough however as he did everything he could to find an accessible shuttle that failed organised a taxi and also a taxi for the following morning through a friend Gloria on the other hand who was taking our luggage, took it to the wrong terminal instead of international, and insisted but it was the international terminal. Apparently she had lost her phone and I suspect she was in a hurry to find her phone rather than ensuring my luggage ended up at the correct terminal where I was Waiting.

Food was absolutely awful. Do not order Caesar salad is simply chopped lettuce with a lump of baked cheese and some fried bread. I am a wheelchair user and I was told that the transfer from the airport would be wheelchair accessible when it was not. I cannot find the driver, coffee, and enough however as he did everything he could to find an accessible shuttle that failed organised a taxi and also a taxi for the following morning through a friend Gloria on the other hand who was taking our luggage, took it to the wrong terminal instead of international, and insisted but it was the international terminal. Apparently she had lost her phone and I suspect she was in a hurry to find her phone rather than ensuring my luggage ended up at the correct terminal where I was Waiting.

The carpet in the room was dirty and overall the property was a little run down

The carpet in the room was dirty and overall the property was a little run down

Always good and quiet stay

Always good and quiet stay

Appreciated being booked in at 2:30AM after the ATL airport was closed due to big storms. Staff are couteous and professional. Thank you!

Appreciated being booked in at 2:30AM after the ATL airport was closed due to big storms. Staff are couteous and professional. Thank you!

The Hotel Had had great Coffee.

The Hotel Had had great Coffee.

Great

Great

Loved the ease of heading to an early flight. The staff was very helpful!

Loved the ease of heading to an early flight. The staff was very helpful!

Also cars was broken into on Friday night. Ours was not involved. Very is un safe area and we will NEVER use another hotel from now on we will use an Airbnb from here on out. And we will also not you Expedia do so so. They did not honor Expedia price for the hotel room very un happy and want a refund

Also cars was broken into on Friday night. Ours was not involved. Very is un safe area and we will NEVER use another hotel from now on we will use an Airbnb from here on out. And we will also not you Expedia do so so. They did not honor Expedia price for the hotel room very un happy and want a refund

While the rooms were clean, the wider facility such as the elevators and the hallways were in serious native an update and a deep clean. For some reason the bathroom was extremely hot even though the temperature of the rest of the room was comfortable. Looks like the rooms got an update some years ago but the rest of the facility is overdue for one.

While the rooms were clean, the wider facility such as the elevators and the hallways were in serious native an update and a deep clean. For some reason the bathroom was extremely hot even though the temperature of the rest of the room was comfortable. Looks like the rooms got an update some years ago but the rest of the facility is overdue for one.

Vehicle was broken into

Vehicle was broken into

Nice hotel, everything in walking distance, didn't have a microwave in the room but overall everything good and will stay again

Nice hotel, everything in walking distance, didn't have a microwave in the room but overall everything good and will stay again

Housekeeping throw away some of my personal items without permission. Unable to obtain clean towels or clean sheets

Housekeeping throw away some of my personal items without permission. Unable to obtain clean towels or clean sheets

The hotel needs some up grade for the price

The hotel needs some up grade for the price

no parking. parked down the street. dad srvice

no parking. parked down the street. dad srvice

Nice experience

Nice experience

Parking

Parking

Loved how big the rooms were and the balcony. Close to food olacesy

Loved how big the rooms were and the balcony. Close to food olacesy

The pool was not safe to swim in. There were broken tile in the bottom of the pool. Our room did not have a microwave or curtains to block out the light in the morning. The hot water was hit and miss day by day. We were charged $20.00 a day to park without prior notification even thou we had 2 rooms for 4 days.

The pool was not safe to swim in. There were broken tile in the bottom of the pool. Our room did not have a microwave or curtains to block out the light in the morning. The hot water was hit and miss day by day. We were charged $20.00 a day to park without prior notification even thou we had 2 rooms for 4 days.

Perfect for our family one night stay.

Perfect for our family one night stay.

.

.

Run down.

Run down.

I had to change rooms the first room was not cleaned dirty towels all over snd garbage cans full and I checked in late .They never changed towels

I had to change rooms the first room was not cleaned dirty towels all over snd garbage cans full and I checked in late .They never changed towels

Run down and dingy looking. The service was poor. I checked in on Friday and checked out on Monday my room never got cleaned so I had to ask for towels. I got overcharged and when I tried to straighten it with the front desk staff they were very rude and uncooperative. I stay at Holiday Inn a lot when I travel this is absolutely the worse one I’ve been to. Will never stay again and will re think others in the future

Run down and dingy looking. The service was poor. I checked in on Friday and checked out on Monday my room never got cleaned so I had to ask for towels. I got overcharged and when I tried to straighten it with the front desk staff they were very rude and uncooperative. I stay at Holiday Inn a lot when I travel this is absolutely the worse one I’ve been to. Will never stay again and will re think others in the future

nice

nice

Amazing all the way around

Amazing all the way around

Everyone was very friendly, and the hotel was clean and very accommodating.

Everyone was very friendly, and the hotel was clean and very accommodating.

great property

great property

I had no hot water in my room. The hallways and public areas looked dark and worn out: fraying carpets, etc.

I had no hot water in my room. The hallways and public areas looked dark and worn out: fraying carpets, etc.

Convenient

Convenient

On the whole good stay other then 19 dollar charge per night for a vehicle

On the whole good stay other then 19 dollar charge per night for a vehicle

A disgrace to the IHG brand.

A disgrace to the IHG brand.

Room was very clean love the balcony service was great big rooms it felt like a one bedroom apartment

Room was very clean love the balcony service was great big rooms it felt like a one bedroom apartment

This was a very nice property when I needed a last minute hotel when I got stuck at the Atlanta airport on a Sunday night.

This was a very nice property when I needed a last minute hotel when I got stuck at the Atlanta airport on a Sunday night.

Pool was closed and looked dirty. When using their parking make sure to get the full details because they will charge to come in and out. The shower in my room only had hot water running. Behind my mini refrigerator the wall had a BIG whole

Pool was closed and looked dirty. When using their parking make sure to get the full details because they will charge to come in and out. The shower in my room only had hot water running. Behind my mini refrigerator the wall had a BIG whole

Not far from the airport, clean and quite

Not far from the airport, clean and quite

Average airport hotel, convenient shuttle to airport.

This hotel was decent. It was locally convenient. The staff that I interacted with was friendly. It was quiet even though there were lots of people in the building.

Room was old and run down. Very disappointed in this property.

Overall good experience.

Bath tub was dirty. Bathroom had mold. Bedroom carpet wasn’t clean

This was by far the worse stay I’ve had. I booked my room 2 weeks in advance and when I check in someone was already booked in the room I originally booked and the staff did nothing to accommodate the mixup. Then the room they put me in wasn’t even finished being inspected and cleaned until 8:30pm. Check in was at 3pm

It was ok. Bit shabby

It was comfortable and it’s in a very convenient area! The deposit policy wasn’t presented but other than that it was satisfactory.

I would definitely stay there everytime I visit Atlanta

Yuck. Great staff. But moldy and dirty room.

Nice selection for breakfast and reasonably priced.

I purposely booked this hotel because i wanted a tub. I asked the night staff and I asked and they told me they wouldn’t change it. The unprofessional way the staff acted was crazy

Excellent

The service was terrible in the maid service then asked him a hundred time to clean my room I'm a very important man I shouldn't have to go through this I spend a lot of money in the hotel maid service no good death service no good

Love the staff when the process they are so freaking awesome

Always enjoyed the friendly staff

Very good

The toilet was leaking when I got in there maintenance came in efficient time to fix it my original room I couldn't get because I didn't have hot water on that side of the building but I was given two rooms for the price of the one room I had previously booked they were adjacent so I did enjoy that so my kids will have their own room and I can have my own the customer service was excellent I enjoyed my time there

The property was close to the airport and provided shuttle services. The property needs to have more options on the vegetarian menu.

Amazing. Atlanta is kinda scary in general, but the hotel staff and the hotel itself was wonderful the whole time 💕 hotel is also close to the airport so worth it for travelers!

For instance, we got a room with a pullout sofa for the kiddos. No sheets were provided, of course they provided us with sheets when we asked for them (but, the sheets were way too big for the mattress in the sofa). When bringing us the sheets, they did not bring us pillows. I asked for pillows, and they brought me one. We stayed here for 3 nights, and I got one hot shower the entire time we were there. My kids, fiancé and I all took luke warm/cold showers numerous times. We were provided with 2 towels (for 4 people) and when the housekeeper restocked our towels, she took all hand towels and wash cloths but did not replace any of them. Overall, I would not recommend.

Staff was polite and property was overall good.

it would be a travesty if I don’t get my security deposit back since you all already decided to kick me while I was down thank you for your time and your lack of consideration and putting me out because my daughter wanted to commit suicide in your hotel. I should’ve called your front desk and asked you all what to do since me caring and doing what I thought was right was not good or convenient for you all and caused me to get put out. I know if I don’t get my security deposit back I will have to pursue legal action

The place was conveniently located. I will give you that it was a beautiful luxurious and a comfortable inconvenience day. enjoyed the room, but the staff was very nonchalant, inconsiderate, and not considerate at all due to my oldest daughter who came to me looking for help and having a breakdown and the Crisis Line having to be called in the police coming with them the staff felt that it would be appropriate to not allow us to continue to stay in the hotel and the fact that they were scared to verify how many service animals were present in the room when they saw us checking in with two and I know you all have cameras so it could’ve been easily verified by you all rolling back the cameras to see when we checked in who all was present and how many animals there were I have 17 different health issues and two disabled children that reside with me and a service animal I also am a victim of the hurricane and have been displaced since September and I have seen the most horrible treatment since I have been displaced people are not courteous. They’re disrespectful. They don’t care about you or your situation. They just smile in your face to make you feel like they are showing care and compassion but yet when it comes time to show it, they smack you in your face with disrespect and lack of care and concern. In 2011 I decided to change my life and become an ordain minister and try to do right and get closer to God and I did not see any God in your staff. Your staff lacks compassion.

Cleaning is a most.

Good place to stay. Clean and convenient

Staff were friendly and enthusiastic, addressed every issue promptly. Convenient 24 hour shuttle to ATL. Picked property because it was close to airport and freeway, so lots of noise outside - but inside was just fine. Very satisfied.

Very nice big rooms

Checking in was nice and easy.

If you want Marriott Suites and you are a complainer, steer clear. Places is clean and staff was helpful/polite. I would not hesitate to stay here again

Restaurant

Overall a nice stay.

Hotel was super convenient for our early flight. Staff members are friendly and helpful.

Got into the room late at night. It had not been cleaned from the previous person. Bed had been slept in, trash on the counters. A bit disappointing to say the least.

This was an excellent place to stay and to be able to park while flying

Easy access off the interstate. Great breakfast food. Good food options all around the hotel.

We liked that it was close to airport and had a shuttle service to and from the airport. Our main negative would be that the hall carpets were worn and could stand a good cleaning and overall the room and halls just need some updating.

Loved the coffee and chocolate chip cookies always available - great for midnight snack and meeting breaks. The meeting went so smoothly, I didn't even think about how it was going.

Microwaves

The properrty felt a little dated and the elevators actually made me a little nervous, even though the inspection stickers said a month ago. Staff was extremely friendly and enjoyed the fact that is was right near the airport. Overall it was a pleasant stay for the two days i was in town.

Everything was perfect

Do better next time meaning update the people about any issues you guys have at the hotel.

It smells like it has water damage on the room floor I was on. I had a headache the entire stat!

Nice

It was convenient to go Airport and provided a free shuttle. There were a couple of restaurants that were walkable from the hotel. This was during the it breakdown and I had been stranded in Atlanta by Delta. Your hotel was a welcome relief.

Quiet hotel and friendly sraff. Clean room.

No airport shuttle service as indicated on site

You never can estimate what extra payments may you receive after you signed out.

The stay was horrible . I have asthma and the air didn’t work in the room . It was hot the entire time . I woke up throwing up from the heat . I will never stay here again

They could pay attention to details. Like the number of guest in the room. And have adequate towels and things for the number of guests in the room.

Great property

For the amount if money we spent for the hotel, I was expecting more cleanliness also our AC did not work when asked to look at it, they said it sometimes stops working but will eventually work. The pool area and the pool itself needed to be clean badly.

The service, front desks and all the people working there is very nice. There is no microwave in the rooms which I don't like.