Holiday Inn Express Durham by IHG
About Holiday Inn Express Durham by IHG
Located in Durham, 4 miles from Duke University, Holiday Inn Express Durham by IHG has accommodations with a seasonal outdoor swimming pool, free private parking, a fitness center and a shared lounge. With free WiFi, this 2-star hotel offers a 24-hour front desk and a business center. Crabtree Valley Mall Shopping Center is 20 miles away and PNC Arena is 23 miles from the hotel. The rooms come with air conditioning, a flat-screen TV with cable channels, a fridge, a coffee machine, a shower, free toiletries and a desk. At the hotel, rooms come with a private bathroom with a hairdryer. A buffet, continental or American breakfast is available at the property. North Carolina Museum of Art is 24 miles from Holiday Inn Express Durham by IHG, while North Carolina General Assembly is 28 miles from the property. Raleigh-Durham International Airport is 14 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
Reviews
The hotel reviews indicate a mix of positive and negative experiences. Guests generally appreciate the cleanliness of the rooms, the comfort of the beds, and the helpfulness of the staff. However, there are recurring complaints about noise from the highway, issues with breakfast, and inconsistencies in service.
- Clean rooms
- Comfortable beds
- Noise from highway
- Issues with breakfast
- 5/5
The breakfast was always fresh and the breakfast staff kept the area clean and well stocked. Thank you!
- 5/5
Our room was well taken care of and we had plenty of space for our stay. The bed was comfortable and we appreciated that we were not disturbed by loud noises. Suggestion: The two flower urns by the front entrance had plastic flowers rather than live plants. We understand that North Carolina presently has drought conditions, but the plastic plants do look a bit tacky.
- 4/5
It was a nice experience. The staff was friendly and helpful. I was very pleased with the cleanliness of my room!!! The lobby air conditioning could use some fine tuning but everything else was great! We would definitely stay here again.
- 3/5
It was okay. Check in took quite a long time, the elevator broke during the stay while someone was inside, and there was hair in the bathroom and on the bed cover. Not the best.
- 3/5
Air conditioning is bad air conditioning in there lobby is not working and its 101 degrees outside. So its bad entrance not well maintained. For there price it’s not worth it. Their breakfast is ok. Typic
- 1/5
This was a horrible experience for us. The heat was terrible in the lobby. We had a medical emergency due to the heat and had to leave by ambulance. We were told not to return after we left the hospital. We had already paid a higher price for this hotel stay for one night. Our deposit that we were quoted by phone doubled when we arrived. It was a nightmare.
- 2.5/5
Passable
- 4.5/5
Superb
- 3/5
Room was fine. Breakfast was empty. No one around to refresh food. I was not there at the last minute so I was confused why the trays sat empty for so long. I find it amusing that the picture I was shown when I decided to fill this out was one of the breakfast buffet complete with full trays of omelets...
- 5/5
Cleanliness, staff was great N/a
- 2/5
Location to venue we were visiting Daughter got stuck in the bathroom several times. Staff could not get the door open. My daughter had to shake it like crazy and was claustrophobic trying to get out. There was no key present on site to open the door. Staff tried a box cutter of all things. Did not work. It was a nightmare.
- 3/5
Convenient location close to DPAC. Older hotel. 1 elevator that was very slow. Staff very nice. Beds comfortable. Breakfast was disappointing.
- 5/5
The staff were very friendly. From the moment of arrival I was greeted with a smile.The room was clean and cool which was great since it felt like a heat wave was outside. Overall would stay again especially since it’s right by the highway making it easy to come and go. Will say though you can’t hear the cars passing by the only problem was you gotta take a little drive to get some food or even get to a store.
- 5/5
Exceptional
- 3.5/5
Beds were very comfortable. Breakfast selection was really good too. The elevator button to go up was broken so we look the stairs. Also the ac was out in the lobby.
- 3/5
I have already wrote to this property and based on my experience they were to comp me the first day based on their changing my reservation without notification. I have yet to see this happen. Please look into this for me. If you need additional information,
- 2/5
The whole hotel smelled like smoke. Our floor (4) and room smelled horribly like smoke all night. As soon as you walk in the front door of the hotel, it smelled like weed. The hotel itself was relatively clean at first glance but is definitely in need of a remodel and some deep cleaning. The front desk lady was super helpful and kind, working through a tough situation herself as the AC was not working in the lobby. Overall it was a fine stay but a bit disappointing for a Holiday Inn and i would definitely not stay here again. The smoke smell is enough to deter me for the future.
- 5/5
they were so helpful
- 0.5/5
Nothing The pool that was advertised was closed for our entire time we had booked. Therefore left after one night ( we had driven 12 hours and were exhausted) and booking.com refuses to respond to our requests for a refund for the unused days after check out.
- 0.5/5
The pool that was advertised was closed for our entire time we had booked. Therefore left after one night ( we had driven 12 hours and were exhausted) and booking.com refuses to respond to our requests for a refund for the unused days after check out.
- 5/5
The staff are so friendly, the entire hotel is spotless, the breakfast is very good. I have been here twice for Duke visits and will definitely be back. The only issue was the air in the lobby area and breakfast area is not working, hopefully it is being repaired. But it won’t keep me from returning.
- 4/5
Spacious room was very clean and comfortable. The shower was great. Temperature in the common areas was hot and humid. Turn on the air condition!!!!!
- 4/5
Spacious room was very clean and comfortable. The shower was great. Temperature in the common areas was hot and humid. Turn on the air condition!!!!!
- 5/5
Very clean, nice staff, great breakfast.
- 3/5
OK
- 5/5
The breakfast choices were varied and there was a good selection, that should work for anyone. The area was clean and there were plenty of spaces to eat. Our room was very clean, with plenty of space for two people to spread out to relax. There was some road noise, but I don't think that could be helped being so close to the interstate.
- 5/5
Thank you. We completely enjoyed our stay.
- 5/5
Cleanliness N/A
- 5/5
N/A
- 3/5
Pleasant
- 5/5
Great breakfast. Very clean
- 5/5
very clean and neat property staff was very friendly and helpful did not use amenities
- 5/5
Clean room, friendly staff and a very good breakfast!!
- 4/5
Very clean room. No issues with my stay.
- 5/5
Nice place to stay. It was exactly as expected
- 5/5
Great room for the price. Everything was clean and in order. The front desk person, although working alone, was very pleasant.
- 5/5
Toilet was broken
- 5/5
Exceptional
- 5/5
A. Perfect good accomodations good location
- 5/5
Exceptional
- 5/5
N/A
- 5/5
The Hotel was clean, the staff were professional and helpful from the start. N/A
- 5/5
Everything you would like and more. enjoyed.
- 5/5
Excellent experience
- 4/5
I was able to book a first floor room with my two large dogs with parking at the door. I had to wait 30 minutes for my room to be cleaned even though I got there well past check in. They had staffing issues that day. There was a strong smell of incense or vaping in my hall all the time and lastly, the parking spaces were very tight for an SUV and most people were driving an SUV.. it made getting out of the car without hitting another car very difficult and almost impossible with dogs.
- 4/5
I was able to book a first floor room with my two large dogs with parking at the door. I had to wait 30 minutes for my room to be cleaned even though I got there well past check in. They had staffing issues that day. There was a strong smell of incense or vaping in my hall all the time and lastly, the parking spaces were very tight for an SUV and most people were driving an SUV.. it made getting out of the car without hitting another car very difficult and almost impossible with dogs.
- 5/5
What mad the difference for me was the staff. Everyone was pleasant and helpful. One manager Darrel, I think his name was, went out of his way to help me with a very difficult time making my computer work to print critical documents. That type of effort made a huge difference to me. I will be back.
- 5/5
Clean room, clean lobby, clean breakfast area and great selection for breakfast. Will definitely return. Easy access to Duke for any appointments. Less than 10 minutes.
- 4/5
The staff was very friendly. Everything was very good for a Holiday Inn Express. The breakfast was plentiful and there was coffee 24 hours. The room was clean and everything was comfortable.
- 4/5
Good hotel for the price
- 4/5
Very clean and comfortable, friendly staff with helpful dining suggestions in the surrounding area.
- 5/5
Easy, quiet, clean. Amazing breakfast. Was difficult to find parking but we got in super late. Would stay again!
- 3.5/5
Good
- 4/5
Not bad!!! 24 hr coffee. Fairly close to DpAC
- 5/5
The room itself was very clean! I also loved the Dove products that they use in the bathroom. The bed was nice and firm and pillows fluffy. Despite being right next to a highway, you couldn’t really hear anything. The next time I come to Durham, this hotel is definitely where I’ll be staying! Also, I did receive a text message the morning of checkout, the text said “I hope you enjoyed your stay. Let them know when I’ll be departing and they can email my receipt to the email on file”. That gesture was very on point and appreciated. Above all, this hotel exceeded my expectations. Unfortunately didn’t get to try breakfast as we overslept, I’m hoping next time we can try it.
- 5/5
Hotel was clean, the staff was friendly, and the breakfast had a surprising number of gluten free items.
- 5/5
Great stay. Wonderful hotel. Clean room. Amazing shower. Very quiet. Wonderful breakfast.
- 4.5/5
The night shift weekend staff was not nearly as friendly as day shift
- 4.5/5
The free WiFi to work better The night shift weekend staff was not nearly as friendly as day shift
- 5/5
Staff was friendly and breakfast was amazing!
- 3.5/5
Our room was close to the interstate so the noice was super loud but still slept great.
- 3.5/5
The beds was so soft and comfortable. Love how soft the pillows was and very clean. Our room was close to the interstate so the noice was super loud but still slept great.
- 5/5
Exceptional
- 5/5
Clean and friendly
- 5/5
Exceptional
- 5/5
Quiet and cionvenent to the interstate.
- 5/5
Friendly front desk workers, room was clean and comfortable, and good selection at breakfast.
- 1/5
The room was a standard hotel room with nothing to really write about. The parking lot was crowded with travelers large trucks and cars taking multiple parking spaces. The staff, when I checked in at night appeared as though I was bothering him. Good customer service was not on his mind. The morning staff was unable to check me out, stating the manager, who was 30 minutes away would handle the checkout. (NOTE: I checked out early and the staff did not know how to check out a guest early). Very disappointed in the staff.
- 5/5
Our stay included Dinner , 6 Mixed Drinks, and Breakfast! We never experienced anything like this. All self serve but all pleasant. Very large area and very spacious rooms. A lot of parking.
- 5/5
Our stay included Dinner , 6 Mixed Drinks, and Breakfast! We never experienced anything like this. All self serve but all pleasant. Very large area and very spacious rooms. A lot of parking.
- 0.5/5
The hotels charge me again even though they said is going to be redound as right now they still in hold
- 1/5
Needs upgrades. Friendlier service and much better ac
- 1/5
Needs upgrades. Friendlier service and much better ac
- 5/5
Friendly and helpful. Comfortable stay
- 5/5
Hotel and room were exceptionally clean and the staff were gracious.
- 5/5
Everything was great! Room was clean and staff was excellent!
- 5/5
Everything was great! Room was clean and staff was excellent!
- 4/5
Good
- 4/5
Good
- 4/5
Close to Doctors at Duke Durham Hospital site.
- 5/5
Clean room
- 5/5
Clean room
- 4/5
Breakfast and hotel staff were amazing. Will stay again!
- 4/5
Breakfast and hotel staff were amazing. Will stay again!
- 4/5
Courteous staff.
- 4/5
Courteous staff.
- 5/5
Excellent breakfast! Staff worked with me on a late checkout, due to an unexpected emergency at my home. Room was clean, comfortabele and spacious!!
- 3.5/5
Mattress felt worn out and highway noise (nothing can be done about the noise)
- 3.5/5
Entrance right off the busy street
- 3.5/5
The breakfast had varying options from fresh fruit & yogurt to warm protein choices. Both of our key cards deactivated, although we tried to keep keys & credit cards away from them.
- 4/5
Room clean… front desk friendly
- 4/5
Room clean… front desk friendly
- 3/5
Okay Nothing
- 4/5
Staff was very personable, polite, and helpful. Room was clean and well stocked.
- 4/5
Staff was very personable, polite, and helpful. Room was clean and well stocked.
- 5/5
The room was large, nicely furnished, and spotless. The staff were very friendly.
- 5/5
The room was large, nicely furnished, and spotless. The staff were very friendly.
- 3/5
Main problem- room was right over the main lobby where music played around clock and was audible in the room.
- 3/5
Main problem- room was right over the main lobby where music played around clock and was audible in the room.
- 0.5/5
It was dirty !!! Had no key to get in the room for a whole day !!!
- 4/5
Extremely outdated
- 4/5
Room was clean, staff was courteous
- 4/5
Room was clean, staff was courteous
- 5/5
We arrived at 12:25am. We were welcomed warmly and it was a very nice and pleasant check-in. The staff member that checked us in was so great.
- 5/5
We arrived at 12:25am. We were welcomed warmly and it was a very nice and pleasant check-in. The staff member that checked us in was so great.
- 5/5
Harrison was an absolute delight to deal with. I was very stressed out and was having a payment issue with my card. Harrison was patient and understanding as I dealt with the issues to pay the pet fee and the deposit. The room itself was great. Spacious, clean and new. The shower was lovely with very good water pressure. They also had really nice Dove soaps and shampoos/conditioners on the wall. The room also had a hair dryer, fridge and microwave. Breakfast was amazing, and well worth it. The eggs, bacon and sausage were all great. They had cereal, fruit, breads, milk, and juices. The area was pretty clean, and there's a nice field right beside the hotel for walking your dogs that is well lit and felt safe. I will absolutely be back as I travel to this area a few times a year. The only thing I disliked was the $75.00 pet fee, but that is a flat fee for both dogs, and was for up to 5 days. I do wish that it could be changed since I was just staying for one night, but I understand it can be hard to do so.
- 5/5
Harrison was an absolute delight to deal with. I was very stressed out and was having a payment issue with my card. Harrison was patient and understanding as I dealt with the issues to pay the pet fee and the deposit. The room itself was great. Spacious, clean and new. The shower was lovely with very good water pressure. They also had really nice Dove soaps and shampoos/conditioners on the wall. The room also had a hair dryer, fridge and microwave. Breakfast was amazing, and well worth it. The eggs, bacon and sausage were all great. They had cereal, fruit, breads, milk, and juices. The area was pretty clean, and there's a nice field right beside the hotel for walking your dogs that is well lit and felt safe. I will absolutely be back as I travel to this area a few times a year. The only thing I disliked was the $75.00 pet fee, but that is a flat fee for both dogs, and was for up to 5 days. I do wish that it could be changed since I was just staying for one night, but I understand it can be hard to do so.
- 4.5/5
Clean and friendly 0
- 4/5
The hotel and room were very clean and staff very courteous. Breakfast was also good and nice variety.
- 4/5
The hotel and room were very clean and staff very courteous. Breakfast was also good and nice variety.
- 5/5
The breakfast was very good
- 5/5
Clean friendly and quit
- 5/5
Clean friendly and quit
- 5/5
Room was great
- 5/5
Room was great
- 5/5
Should provide for at least a few bottled waters
- 5/5
Should provide for at least a few bottled waters
- 5/5
Yes! Great
- 5/5
Yes! Great
- 5/5
Nice place..convienient location..clean and quality breakfast
- 5/5
Nice place..convienient location..clean and quality breakfast
- 5/5
An uneventful stay! Coffee machines not working is all. Staff very apologetic
- 5/5
An uneventful stay! Coffee machines not working is all. Staff very apologetic
- 4/5
Nothing notable. Everything was fine and met expectations.
- 4/5
Nothing notable. Everything was fine and met expectations.
- 4/5
Rooms were clean. Breakfast was hot and fresh. The staff were friendly.
- 4/5
Rooms were clean. Breakfast was hot and fresh. The staff were friendly.
- 4/5
Better pillows
- 4/5
Better pillows
- 5/5
Excellent, something for everyone No complaints, something for everyone
- 4/5
Property was clean and staff was nice upon check in/out. I believe the lady that cooked the breakfast name is Ms. Sherry she was super nice!! Even gave my family and me some muffins (packaged) to go! I would stay here again for sure!!!
- 4/5
Property was clean and staff was nice upon check in/out. I believe the lady that cooked the breakfast name is Ms. Sherry she was super nice!! Even gave my family and me some muffins (packaged) to go! I would stay here again for sure!!!
- 4/5
Breakfast was meh. It was a good location to Duke hospital is why I selected it The smell wasn’t pleasant
- 4/5
Room was clean and we felt safe.
- 4/5
Room was clean and we felt safe.
- 5/5
Very nice room.
- 5/5
Very nice room.
- 4/5
The breakfast good was good and everyone was so nice
- 4/5
The breakfast good was good and everyone was so nice
- 5/5
Good customer service
- 5/5
Good customer service
- 4/5
Great breakfast choices and it was good!
- 4/5
Great breakfast choices and it was good!
- 5/5
We were in town for one night to see a show. Our room was comfortable and clean. The bed was very comfortable and the rate was reasonable. The hotel was easy to locate and it was only a few minutes from the venue.
- 5/5
We were in town for one night to see a show. Our room was comfortable and clean. The bed was very comfortable and the rate was reasonable. The hotel was easy to locate and it was only a few minutes from the venue.
- 5/5
Great staff excellent breakfast. Clean room great linens
- 5/5
Great staff excellent breakfast. Clean room great linens
- 5/5
I had a very delightful stay and the price was $70 less than the recommended lodging for my visit. Highly recommend. Particularly enjoyed the free breakfast, since they had turkey sausage and I am allergic to all mammal meat. Staff was delightful.
- 5/5
I had a very delightful stay and the price was $70 less than the recommended lodging for my visit. Highly recommend. Particularly enjoyed the free breakfast, since they had turkey sausage and I am allergic to all mammal meat. Staff was delightful.
- 5/5
This hotel was not only convenient to visiting the Johnston surrender site, it also had the very best breakfast on our trip, with plenty of protein, fruit, juices, and even cinnamon buns. The beds were comfortable and the room was quiet.
- 5/5
This hotel was not only convenient to visiting the Johnston surrender site, it also had the very best breakfast on our trip, with plenty of protein, fruit, juices, and even cinnamon buns. The beds were comfortable and the room was quiet.
- 5/5
Nice Hotel and close to Duke eye center
- 5/5
Nice Hotel and close to Duke eye center
- 5/5
Love my stay , great staff
- 5/5
Love my stay , great staff
- 5/5
Clean
- 5/5
Clean
- 4/5
Liked it
- 4/5
Liked it
- 5/5
Great place
- 5/5
Great place
- 5/5
Great location!
- 5/5
Great location!
- 5/5
Clean hotel, nice breakfast and convenient location
- 5/5
Clean hotel, nice breakfast and convenient location
- 4/5
Hotel was Very Nice.Clean and breakfast wasGreat. Only issue was at 3:00am was awaking by Fire arlarm, went to front desk to investergate andGreeted by 2 Pit Bulls in lobby. Was told by front desk the dogs pulled alarm by accident! Dogs was Not aggressive .
- 4/5
Hotel was Very Nice.Clean and breakfast wasGreat. Only issue was at 3:00am was awaking by Fire arlarm, went to front desk to investergate andGreeted by 2 Pit Bulls in lobby. Was told by front desk the dogs pulled alarm by accident! Dogs was Not aggressive .
- 4/5
The elevator was not functioning when we checked out.
- 4/5
The elevator was not functioning when we checked out.
- 5/5
good
- 5/5
good
- 5/5
Very nice staff.
- 5/5
Very nice staff.
- 5/5
Well maintained hotel and the breakfast is reasonably good. Everything as advertised and no complaints.
- 5/5
Well maintained hotel and the breakfast is reasonably good. Everything as advertised and no complaints.
- 4/5
Rooms clean and what you need. Breakfast had plenty of choices(even for gluten free folks there was Udi blue berry muffin and yougurt. eggs/sausage/cereal for others and coffee etc.
- 4/5
Rooms clean and what you need. Breakfast had plenty of choices(even for gluten free folks there was Udi blue berry muffin and yougurt. eggs/sausage/cereal for others and coffee etc.
- 1/5
I reserved a room with two queen beds, so my son could be comfortable in his own bed and my daughter and I would share a bed. I paid in full when I made my reservation. When we got there, they DID NOT have the room available wit two queen size beds. They said the only option that we had was a king size bed and a pull out sofa, this was at 10pm . We ended up accepting that because we felt there was no other options in the area and were disappointed. Along with that, when we got to the room and my son pulled the sofa out, we looked for linen and pillows for him. There were NoNE! I called the receptionist and was told that they could not bring any to our room; but we could go downstairs to get some. We just drove a few hours after working all day and was exhausted. I felt that good customer service would had brought the linens and pillows up; the answer was NO! I ended up taking a top sheet off of the king bed and my daughter gave my son a pillow, he covered up with a throw blanket that we had. This should never had happened! I paid for two queen beds which is what I should had received which would had enough sheets, pillows and blankets. The guy at the desk was nice enough; the woman who said no, that we had to come and get these items seemed to have cared less and was unapologetic. Hotels are in the hospitality industry. I feel I did not get why I paid for.
- 1/5
I reserved a room with two queen beds, so my son could be comfortable in his own bed and my daughter and I would share a bed. I paid in full when I made my reservation. When we got there, they DID NOT have the room available wit two queen size beds. They said the only option that we had was a king size bed and a pull out sofa, this was at 10pm . We ended up accepting that because we felt there was no other options in the area and were disappointed. Along with that, when we got to the room and my son pulled the sofa out, we looked for linen and pillows for him. There were NoNE! I called the receptionist and was told that they could not bring any to our room; but we could go downstairs to get some. We just drove a few hours after working all day and was exhausted. I felt that good customer service would had brought the linens and pillows up; the answer was NO! I ended up taking a top sheet off of the king bed and my daughter gave my son a pillow, he covered up with a throw blanket that we had. This should never had happened! I paid for two queen beds which is what I should had received which would had enough sheets, pillows and blankets. The guy at the desk was nice enough; the woman who said no, that we had to come and get these items seemed to have cared less and was unapologetic. Hotels are in the hospitality industry. I feel I did not get why I paid for.
- 4/5
it does good
- 4/5
it does good
- 5/5
Very good
- 5/5
Very good
- 5/5
Very good place to stay
- 5/5
Very good place to stay
- 3/5
The hotel is ok for 1 night... the pool was a disaster with no towels and everything on the floor, it was so dirty but when we complained to the front desk, we were told that this will be only fixed tomorrow. Rooms are outdated but spacious and enough for one night.
- 3/5
The hotel is ok for 1 night... the pool was a disaster with no towels and everything on the floor, it was so dirty but when we complained to the front desk, we were told that this will be only fixed tomorrow. Rooms are outdated but spacious and enough for one night.
- 3/5
Highway noise
- 3/5
Highway noise
- 5/5
Clenleness and curtisy of staff
- 5/5
Clenleness and curtisy of staff
- 4/5
The holiday Inn express was clean and service fast and efficient. We were traveling with bikes and they allowed us to bring them into our room to assure safety
- 4/5
The holiday Inn express was clean and service fast and efficient. We were traveling with bikes and they allowed us to bring them into our room to assure safety
- 5/5
Great stay.
- 5/5
Great stay.
- 5/5
Awesome staff, Very easy to access , lots of stores nearby, clean, safe and affordable.
- 5/5
Awesome staff, Very easy to access , lots of stores nearby, clean, safe and affordable.
- 5/5
overall very good
- 5/5
overall very good
- 5/5
Front desk very nice and breakfast was good
- 5/5
Front desk very nice and breakfast was good
- 4/5
- 4/5
- 5/5
Friendly staff - even at the breakfast buffet.
- 5/5
Friendly staff - even at the breakfast buffet.
- 3/5
The toilet wasn’t working properly but they sent someone to fix it immediately and housekeeping didn’t knock before entering our room good thing we had the safety lock on other than that it was good.
- 3/5
The toilet wasn’t working properly but they sent someone to fix it immediately and housekeeping didn’t knock before entering our room good thing we had the safety lock on other than that it was good.
- 3/5
My stay was okay my kids enjoyed the pool.
- 3/5
My stay was okay my kids enjoyed the pool.
- 4/5
Nice staff. Building in good shape. For me the pillows were too soft making sleeping uncomfortable. There was a problem with the door keys not working but it did not present any problem really.
- 4/5
Nice staff. Building in good shape. For me the pillows were too soft making sleeping uncomfortable. There was a problem with the door keys not working but it did not present any problem really.
- 5/5
Great.
- 5/5
Great.
- 1/5
Blood spots on floor around lounge and check in area had to point out to staff. Room key system down.
- 1/5
Blood spots on floor around lounge and check in area had to point out to staff. Room key system down.
- 3/5
This hotel sits right beside a major highway so you may get a room that's quite noisy. We didn't have this problem, but it would be good to know. It's also right on the edge of a not so great part of town. We didn't have an issue, but again, good to know in advance. The first thing we noticed when we got to our room was a dirty pair of underwear in the corner under a chair - which didn't make us very confident in the cleaning of the room prior to our arrival. The room is very cramped. The walls are pretty thin so heard a lot of noise during the night. The breakfast was really bad. Two good things I can say - the beds were nice and the shower was great. I wouldn't stay here again.
- 3/5
This hotel sits right beside a major highway so you may get a room that's quite noisy. We didn't have this problem, but it would be good to know. It's also right on the edge of a not so great part of town. We didn't have an issue, but again, good to know in advance. The first thing we noticed when we got to our room was a dirty pair of underwear in the corner under a chair - which didn't make us very confident in the cleaning of the room prior to our arrival. The room is very cramped. The walls are pretty thin so heard a lot of noise during the night. The breakfast was really bad. Two good things I can say - the beds were nice and the shower was great. I wouldn't stay here again.
- 5/5
The property was well kept and convenient to highway access. The staff was courteous and helpful. The room was clean and provided everything we needed.
- 5/5
The property was well kept and convenient to highway access. The staff was courteous and helpful. The room was clean and provided everything we needed.
- 3/5
The airconditioner was extremely noisy, got very little sleep
- 3/5
The airconditioner was extremely noisy, got very little sleep
- 4/5
Extremely noisy with traffic all night long. You could hear people in adjoining rooms and also people walking up and down the halls. Such a shame since place was clean, comfortable beds, and friendly staff.
- 4/5
Extremely noisy with traffic all night long. You could hear people in adjoining rooms and also people walking up and down the halls. Such a shame since place was clean, comfortable beds, and friendly staff.
- 5/5
Was a clean typical holiday inn express! Has a large pool. Great breakfast. My young son liked it
- 5/5
Was a clean typical holiday inn express! Has a large pool. Great breakfast. My young son liked it
- 5/5
Great room! Very spacious and clean and cheap! Would stay again!
- 5/5
Great room! Very spacious and clean and cheap! Would stay again!
- 4/5
Very clean and comfortable
- 4/5
Very clean and comfortable
- 5/5
Close to everything I was doing...visiting family and dining options
- 5/5
Close to everything I was doing...visiting family and dining options
- 5/5
Staff is wonderful especially front desk and breakfast area. Ample help in the hotel to accommodate your needs.
- 5/5
The staff were extremely friendly and helpful. They went above and beyond to make sure that my 96 yeatr-old mother and I were satisfied.
- 3/5
Friendly staff
- 5/5
All good
- 5/5
Staff was excellent. Loved the bed and pillows super comfortable and clean
- 5/5
friendly staff, nice breakfast!
- 4/5
Need written instructions for tv system — three different guides and impossible to navigate. Should get tv instructions at check-in.
- 5/5
I recommend nice place the rooms super clean smiles good everything is good I recommend the staff great service is excellent
- 5/5
Staff excellent
- 5/5
Upon arrival, i went to the room I was assigned. Opened the door, the room wasn't ready. Beds weren't made. Dirty towels on the floor. Went back to the front desk and told them. They were extremely apologetic. Assigned me a different room. That room was ready. Very clean. Beds were very comfortable. Bathroom very clean. Breakfast was good.
- 5/5
Clean & attractive. My only area of concern is that the hotel, which I paid in full before hand, charges you an additional $75 in case you incur charges at the hotel. I did not, as I paid for my dinner separately, and the $75 was supposed to be returned by the end of the day when I checked out, which was yesterday, but I have not been credited the $75 so far. That would definitely discourage me from staying in a property run by this organization again.
- 5/5
The only down side was that the elevator was down and the ice machine was also down on the 1st floor. Other then that everything was perfect and the breakfast was Amazing!
- 5/5
Everything was great!!
- 4/5
Ok stay. Elevator was broken so we had to walk up to 3rd floor.
- 1/5
Elevator (only one) out of service for days, icemaker out of service, pancake maker out of service, fire alarm went off just after 5 am due to faulty service (?). Poor signage on out of service elevators. Staff would just say “so terribly sorry”. No pride ownership in this hotel anywhere. No comps at all.
- 3/5
First, the elevator was not working and did not get fixed the 3 days I was there. There was no service elevator so we had to use stairs ice machines.Also not working:ice machine, pancake maker for breakfast. Outside areas were trashy and not well kept. The staff were pleasant and tried to compensate for things like the elevator not working, but they were helpless to do anything about it. Breakfast was basically okay and servers tried to keep items out and available, but there were only two people including the cook who were apparently working the breakfast. My room was clean. Mattress and pillows were way too soft.
- 5/5
Clean, friendly, comfortable
- 3/5
A solid three-star hotel, somewhat overpriced: ~$225/night for a very modest room.
- 5/5
Located close to Duke University
- 1/5
It was hard to check in. I had 2 names on the reservation so they told me I only had 1 room. After 30 minutes of trying to find a number
- 4/5
It was great
- 3/5
Decent stay. Bathroom was a bit dirty. But overall ok
- 5/5
We were there for a medical appt at Duke. The motel was close enough without a lot of traffic. The room was very clean. The staff was friendly, helpful and courteous. The breakfast would rival any restaurant meal. Will definitely stay again.
- 5/5
Staff were very friendly and the property was clean.
- 1/5
When they take a credit card for incidentals, they chg 75 and you don't get it back for 3 to 5 bus. days. VERY AVERAGE motel. You can find much better for the money.
- 5/5
Vert good chain hotel with above average free breakfast buffet
- 5/5
The respect to the customers
- 4/5
Did not provide receipt.
- 5/5
Close to medical place I visited.
- 5/5
Rapid check in and out. 4th floor guest room offered less hallway foot traffic. Hotel staff were cordial and communicate effectively.
- 5/5
We stayed at this property after a Duke basketball game. It was easy access via Uber to the game and back again afterwards. The room was nice and comfortable. The hotel was also quiet!
- 5/5
Nice place
- 4/5
Decent hotel. Clean and easy to get in and get out. Free parking and breakfast.
- 5/5
Everything was good
- 1/5
Arrived at the hotel and the two rooms available had broken key access (dead batteries) and the clerk could fix them. Was sent away without a room that was prepaid for at 2 am! Horrible!
- 5/5
Friendly staff and very clean
- 5/5
This property is modern and clean. The Rooms are spacious.
- 5/5
Motel was convent to hospital.
- 4/5
Everything was pretty good, there was a small satin in the sheet but other than that it was a good stay
- 2/5
For the price I paid I definitely expected better and more. Breakfast was good but very limited shuttle service , room was not very clean, staff was not very helpful( they weren’t rude just didn’t seem to want to help).
- 2/5
Needed to stay , no room at sons house.
- 5/5
!
- 5/5
Very comfy the staff were very nice and accommodating.
- 5/5
Very clean rooms
- 5/5
Great location. Great service. Great breakfast. Great stay. Great deal.
- 5/5
It was clean and nice. The only problem was that there was a large floodlight just outside our window, and it was not obvious how we could shut the curtain over the AC to block out the light. We slept fairly well anyway.
- 5/5
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- 4/5
The highway is very close to the property, and if you have a room that faces it, it gets quite loud. Breakfast and other amenities are as one might expect. Staff was very nice, very welcoming. The area around the property is short of amenities, but these are a short uber ride away.
- 5/5
Excellence
- 4/5
Very comfortable bed. Nice and clean room and bathroom has ac
- 4/5
Check in was slow. Key cards didnt work. A/C in room was on manual. Room was nice but desk was placed next to air unit resulting in a continuous breeze in the ear. TV offerings were great and bed comfortable.
- 5/5
Clean and convenient
- 5/5
Very clean property with a large amount of counter space in the bathrooms. Highly recommend!
- 5/5
I love my room and it was not too expensive
- 5/5
Location