Best Western Plus Duncanville/Dallas

We were in town for my son's basketball tournament and it was a wonderful stay. Would definitely stay again!

Breakfast was hot and ready 6AM - 9AM went to my room and relaxed for a while with my fiancé and children, then we went down to the pool and played for a few hours. Then we went to get pizza came back and ate watched movies and went to sleep. I will continue to always book Best Western on Hotels.com

The room was as expected but the bathroom was not cleaned properly . Otherwise it has free parking and a buffet next door (go at your own risk)..

Exceptional

Great location and helpful staff

Pleasant

Great place to stay, staff and clean room

The hotel and room were very clean despite the old building. There were a few areas, corners and baseboards, that one could see the age of the building. But no serious problems...it was very clean! The staff were super friendly and helpful. The breakfast was plentiful and there was a larger than normal area to dine in. Parking was easy and the lot, although full, had plenty of open spots! The area was easily accessible and near a Waffle House, a few other eateries, gas stations, and the Duncanville Fieldhouse! A great location!

Excellent hotel!

Very good

Great location and clean

Very clean and amazing staff Clean friendly

Very clean and amazing staff Clean friendly

Good place

yes

Exceptional

Better than most hotels I have been to

The staff was rude and horrible to be around. The place was disgusting!

Great stay

Breakfast finish early 9:00 am Room is very comfortable. The Shower water pressure is low

Halls were clean, besides the second floor reaked of weed, all weekend. Pool area was also dirty with beer cans lying all along the pool area. Breakfast was decent, and breakfast staff was super sweet. Parking was very accessible, and there was a nice Chinese buffet right next door! (Highly recommend). I will complain though that they called to threaten to kick us out due to several of our softball team girls running the halls, we just made it back from main event due to our tournament being cancelled, and were greeted back with that with literally being back only a big 5 minutes. Multiple kids from other guests were running. Not to mention the staff called our room to threaten to kick us out, when OUR CHILD WAS WITH US, and not part of the group running, at all. No warning, nothing. When I went to talk to the front desk we were told they got a complaint about a room nowhere near ours. So due to that we unfortunately won't be back we stay at many hotels in the area due to softball and never had an issue.

clean room, comfortable, loved it

Exceptional

Negatives: we came for a weekend softball tournament and due to weather it got cancelled (obviously not the hotels fault) so we did unfortunately have 6 little girls bored going from room to room. We came back from main event about 5, and got a call telling us we'd be kicked out if our kids continued to run. No warning nothing, just a threat. I understand wanting to have other guests comfortable. But it wasn't even MY child running, but other kids, as she was with me the whole time we came back from main event. When we went to talk to the front desk associate she told us what room it was, and it was nowhere even near our room, and like I said prior my daughter was with me the whole time the complaint came to us. We didn't appreciate being accused when it wasn't even our kid, and there were several other kids running the hall.... We come to the Duncanville area frequently for tournaments and usually stay at the Hampton and wanted to give this one a try, we'll definitely go back to the Hampton, after that incident, other wise we enjoyed the stay.

Everything was amazing

Bad

That I wasn't sleeping in my car, but may have been better. The roaches and something that looked like a bed bug in both rooms, staff was not very accommodating, and guarantees were not kept.

That I wasn't sleeping in my car, but may have been better. The roaches and something that looked like a bed bug in both rooms, staff was not very accommodating, and guarantees were not kept.

This hotel is a great stop for one or two days. The staff is nice, the rooms are clean and all of the amenities work as they should. The breakfast was perfect to start our day. Would absolutely recommend this hotel. Had to move from our previous hotel because opposite conditions.

Clean room staff great only stayed 1 night

Location

Location

Exceptional

excellent

con

Very clean and comfy

Exceptional

The entire hall smelled like weed, the walls are super paper thin that you literally hear the tv next door and the doors slam so loud that they startle you awake!

Good location and worth the price .

Everything was top tier very refreshing and I recommend anyone to stay here, I would most DEFINITELY book again!

Everything was top tier very refreshing and I recommend anyone to stay here, I would most DEFINITELY book again!

Yes

Yes

Exceptional

Friendly staff and excellent service always!

Friendly staff and excellent service always!

The swimming pool was nasty the ladies at reception where not very nice the hotel was not clean the fridge did not work the cabinet under the tv had big drill holes i took picture so i would not get blamed

The swimming pool was nasty the ladies at reception where not very nice the hotel was not clean the fridge did not work the cabinet under the tv had big drill holes i took picture so i would not get blamed

Clean hotel, friendly staff, good breakfast

Clean hotel, friendly staff, good breakfast

Warm room and breakfast buffy!

Warm room and breakfast buffy!

Hotel was good for the price. Everyone was nice. Breakfast was good.

Hotel was good for the price. Everyone was nice. Breakfast was good.

Good customer service…clean room. plenty of parking.

Good customer service…clean room. plenty of parking.

Great The first room the remotes to the tv were not working. I was moved to another room, but the AC was not working properly.

Good

Great customer service. Basic breakfast. The breakfast is okay.The eggs are not normal.

Great customer service. Basic breakfast. The breakfast is okay.The eggs are not normal.

Nice

Nice

Superb

Superb

Superb

Nice and quiet, bed felt great

Nice and quiet, bed felt great

Upon entering the hotel, we were greeted by a lovey aroma (like 4 or 5 star hotels) that continued into our room. The staff verbally greeted us . They were very helpful and polite. Every request was met quickly without any excuses. The decor was freshly updated...very beautiful. The hot breakfast (scrambled ,hashbrowns, and freezer croissant breakfast sandwiches was served by 2 SWEET ladies. I have NOT had this happen before any Best Western Plus locations. Alas, no Bacon....we both like bacon! We didn't eat the sausages were a little pink inside. Lights in the bathroom need to be and must be brighter. We really enjoyed our stay. Have a blessed 2026.

Upon entering the hotel, we were greeted by a lovey aroma (like 4 or 5 star hotels) that continued into our room. The staff verbally greeted us . They were very helpful and polite. Every request was met quickly without any excuses. The decor was freshly updated...very beautiful. The hot breakfast (scrambled ,hashbrowns, and freezer croissant breakfast sandwiches was served by 2 SWEET ladies. I have NOT had this happen before any Best Western Plus locations. Alas, no Bacon....we both like bacon! We didn't eat the sausages were a little pink inside. Lights in the bathroom need to be and must be brighter. We really enjoyed our stay. Have a blessed 2026.

Front Desk service …..5 star Breakfast…………. Normal hotel breakfast

Front Desk service …..5 star Breakfast…………. Normal hotel breakfast

Great customer service. Staff was very kind and friendly. Breakfast was great and hotel was very clean

Great customer service. Staff was very kind and friendly. Breakfast was great and hotel was very clean

Yes, room was clean and in good repair as well as the staff was cheerful and warm with personality

Yes, room was clean and in good repair as well as the staff was cheerful and warm with personality

The staff is Great , the facility is very nice but as soon as we got her there were roaches in the bathroom, my son was scared to use the restroom, and then the breakfast wasn't even ready at 7am, so I didnt get to eat a full breakfast before we left

The staff is Great , the facility is very nice but as soon as we got her there were roaches in the bathroom, my son was scared to use the restroom, and then the breakfast wasn't even ready at 7am, so I didnt get to eat a full breakfast before we left

The entire staff was very pleasant and they made you feel like you are in good hands!

The entire staff was very pleasant and they made you feel like you are in good hands!

Seamless check in staff was nice the place was clean

Seamless check in staff was nice the place was clean

Everything was nice. The people friendly.

Everything was nice. The people friendly.

Yes

Yes

My stay was GREAT!!!!! Not to mention the DELICIOUS breakfast they had!!!!!

My stay was GREAT!!!!! Not to mention the DELICIOUS breakfast they had!!!!!

Overall property was kept clean, easy and convenient parking. Lot of restaurants convenience overall good visit

Overall property was kept clean, easy and convenient parking. Lot of restaurants convenience overall good visit

Had bed bugs

Great stay

Great stay

Breakfast

Breakfast

Easy access love happy hour

Easy access love happy hour

The room and service is impeccable

The room and service is impeccable

great customer service

great customer service

Very clean rooms

Very clean rooms

The front desk clerk did not give me a receipt. They should offer a receipt. She would not put my BW rewards number on my room. I did not appreciate that. Not sure I would stay at this hotel again. Service is the quality that sets you apart from the rest. Not impressed.

The front desk clerk did not give me a receipt. They should offer a receipt. She would not put my BW rewards number on my room. I did not appreciate that. Not sure I would stay at this hotel again. Service is the quality that sets you apart from the rest. Not impressed.

We weren't able to sleep cause whoever was on the floor above us we're making loud noises

We weren't able to sleep cause whoever was on the floor above us we're making loud noises

The location was perfect for the reason I was there. Within a few miles from the testing center I had to drive to. Hotel was clean, and enjoyed the complimentary breakfast provided by the staff. The front desk attendant was friendly. Throughout the night there was noise that sounded like someone was slamming the door repeatedly. The noise woke me up several times. I was in need of a good nights rest before I left that next morning to take my exam. This was extremely frustrating!

It actually had a shower chair in the handicapped bathroom!

It actually had a shower chair in the handicapped bathroom!

Very clean and enjoyable

Clean, good service

Clean, good service

The only complaint I could possibly offer is that the room had a little bit of a funky smell when we came in. Everything looked clean though, so we sprayed some room spray and it was fine after that.

4 stars for front desk staff at the time of check in. 4 for the room. Mirror next to bed looked sprayed but not cleaned, couch had stains and so did the ceiling. Fridge rattled loudly at random times during the night. And this was a Suite. Check out was nice and the front desk staff in the AM was much nicer

4 stars for front desk staff at the time of check in. 4 for the room. Mirror next to bed looked sprayed but not cleaned, couch had stains and so did the ceiling. Fridge rattled loudly at random times during the night. And this was a Suite. Check out was nice and the front desk staff in the AM was much nicer

Nasty floors, nasty bathroom floors with clogs of hair. My child had on white socks when we entered the room, when she sat in the chair after walking on the floor the bottom of her socks were dirt brown.

Always great service every time I stay

Always great service every time I stay

Excellent parking could be better …..

Excellent parking could be better …..

Great hotel for 1 night stay very convenient to basketball events in the area.. Be advise it is only one electric car charger but I was able to charge my car for free

Great hotel for 1 night stay very convenient to basketball events in the area.. Be advise it is only one electric car charger but I was able to charge my car for free

Very nice location No real complaints

Nice hotel

Nice hotel

Very nice for a quick couple’s weekend getaway.

Very nice for a quick couple’s weekend getaway.

Room is very nice, clean and quiet.

Room is very nice, clean and quiet.

Hotel was very clean and updated. They were redoing the carpet in the hallway when we left

Hotel was very clean and updated. They were redoing the carpet in the hallway when we left

Disliked - room doors auto closing tended to slam shut and were quite noisy. We could hear them in our hallway most of the night.

Disliked - room doors auto closing tended to slam shut and were quite noisy. We could hear them in our hallway most of the night.

Awesome

Awesome

Terrible I wouldn't give this place 1 star, I stayed here one night, I paid the 22.65 to checkout late it hadn't been 24hr since I arrived at the property when it was time to check out I went to the front desk to check out and the front desk lady Tania told the housekeeper Luci to check the room the housekeeper said I had damaged the chair which is pleather that it had wear and tear. I was falsely accused of damaging a desk chair that had peeling in less than 24hrs I booked this hotel for the pool we were mainly outdoors as soon as we arrived, I didn't read the previous reviews on this location that they're furniture was falling apart, I asked the lady if she was going to write me a tab for the table that almost collapsed when I placed our pizza box and for the peeled chair and also their fridge had severe mold stains how could I do that in less than 24 hrs, when all we wanted was to go swimming they kept the $100 deposit for their chair. I do not recommend this place for families, NOT FAMILY FRIENDLY! They refused to show me the chair probably will be used to scam someone else for $100. Do better best western plus.

Terrible I wouldn't give this place 1 star, I stayed here one night, I paid the 22.65 to checkout late it hadn't been 24hr since I arrived at the property when it was time to check out I went to the front desk to check out and the front desk lady Tania told the housekeeper Luci to check the room the housekeeper said I had damaged the chair which is pleather that it had wear and tear. I was falsely accused of damaging a desk chair that had peeling in less than 24hrs I booked this hotel for the pool we were mainly outdoors as soon as we arrived, I didn't read the previous reviews on this location that they're furniture was falling apart, I asked the lady if she was going to write me a tab for the table that almost collapsed when I placed our pizza box and for the peeled chair and also their fridge had severe mold stains how could I do that in less than 24 hrs, when all we wanted was to go swimming they kept the $100 deposit for their chair. I do not recommend this place for families, NOT FAMILY FRIENDLY! They refused to show me the chair probably will be used to scam someone else for $100. Do better best western plus.

I liked the staff, meal preparers, service staff and security of the property.

I liked the staff, meal preparers, service staff and security of the property.

Easy to get to. Friendly and helpful staff. The room was spacious.

Easy to get to. Friendly and helpful staff. The room was spacious.

Very clean and nice

Very clean and nice

It was nice. It was clean until 2 o’clock in the morning when the smoke and arm started beeping, nobody to fix it regularly batteries.

It was nice. It was clean until 2 o’clock in the morning when the smoke and arm started beeping, nobody to fix it regularly batteries.

We've stayed at Best Western Plus in the past. This property, though, excels them all. It should be called plus plus!! Extra shelves in the bathroom, desk chair AND casual chair with stool, full length mirror, etc.....dozens of little details that add up to making this hotel feel almost a luxury stay! And the breakfast?! Several hot and cold options including some hot items served by staff and a cappuccino machine. I have a very limited diet and the cooks quickly and happily made a version I can eat! The bed was quite comfortable and the thermostat properly adjustable. The area is quiet. The staff is professional, friendly, and attentive. Our stay was delightful!

We've stayed at Best Western Plus in the past. This property, though, excels them all. It should be called plus plus!! Extra shelves in the bathroom, desk chair AND casual chair with stool, full length mirror, etc.....dozens of little details that add up to making this hotel feel almost a luxury stay! And the breakfast?! Several hot and cold options including some hot items served by staff and a cappuccino machine. I have a very limited diet and the cooks quickly and happily made a version I can eat! The bed was quite comfortable and the thermostat properly adjustable. The area is quiet. The staff is professional, friendly, and attentive. Our stay was delightful!

Nothing good to say

Nothing good to say

The facility was nice great location

Did not eat The pillows

Be safe it was horrible our truck got stolen inside job targeting people from out of town to get robbed and their staff to be stolen I say go elsewhere not safe at all

We had a great time there. The staff was nice. We had a big group with us so thay accomodated us really well.

We had a great time there. The staff was nice. We had a big group with us so thay accomodated us really well.

First time and will be coming back

First time and will be coming back

Clean

Clean

Room and bathroom were a little dated and run down

Extremely Rude front desk

The first room that we were given was extremely bad smelling and we had to relocate. We were in town for a funeral and they were not able to refund me part of my room.

The hotel was very nice no complaints except I was on the 1st floor and the people directly above me were so nosy running across the floor. I assumed it was kids. Otherwise the stay was great. I will stay again.

The hotel was very nice no complaints except I was on the 1st floor and the people directly above me were so nosy running across the floor. I assumed it was kids. Otherwise the stay was great. I will stay again.

The walls were thin and it was noisy, but the staff was very friendly and helpful and really went beyond our expectations to please. Breakfast was best I’ve had.

The walls were thin and it was noisy, but the staff was very friendly and helpful and really went beyond our expectations to please. Breakfast was best I’ve had.

My stay was below expectations. There was a noticeable sewage odor coming from the shower, and the pillows were very uncomfortable. Breakfast included an item I couldn’t identify or pronounce, which made the experience less enjoyable. Overall, it just wasn’t the best stay.

My stay was below expectations. There was a noticeable sewage odor coming from the shower, and the pillows were very uncomfortable. Breakfast included an item I couldn’t identify or pronounce, which made the experience less enjoyable. Overall, it just wasn’t the best stay.

Very clean

Very clean

Great

Great

Friendly, welcoming front office. Easy registration process. Definitely will stay here again.

Friendly, welcoming front office. Easy registration process. Definitely will stay here again.

Parking

Need to add body wash to showers

Need to add body wash to showers

Bed was comfortable. At home I sleep on Tempur-Pedic. Hotel bed was a little firmer that that. I was really late to check in so hotel called me to confirm my ETA. When checking out, I was given option to check out 2 hours late for extra $20. I would definitely stay here again.

Bed was comfortable. At home I sleep on Tempur-Pedic. Hotel bed was a little firmer that that. I was really late to check in so hotel called me to confirm my ETA. When checking out, I was given option to check out 2 hours late for extra $20. I would definitely stay here again.

I enjoyed everything about my recent stay at Best Western. I will be returning to this location next year!!

I enjoyed everything about my recent stay at Best Western. I will be returning to this location next year!!

Staff friendly. Nice room

Staff friendly. Nice room

The room was very clean, the linens were changed every time we would asked. My kids enjoyed how big the room was.

The room was very clean, the linens were changed every time we would asked. My kids enjoyed how big the room was.

good location, breakfast could be a little more fresh but they had people serve you which was awesome && they stayed open later for people who were waking up late. tonya & lucy we’re the front desk ladies && helped us so much dealing with our truck being stolen at the property. lucy gave my son snacks for his birthday to help out and they offered us to stay a few hours longer while we got car arrangements! apparently it’s a bad location for cars being stolen but that’s everywhere now a days

Will stay again

Will stay again

Great hotel, staff is extremely friendly and accommodating.

Great hotel, staff is extremely friendly and accommodating.

N/A

N/A

Great stay

Great stay

Very clean and friendly customer service

Very clean and friendly customer service

I would have the fridge checked it never got cold Overall we enjoyed our stay. Every staff member we talked to was super nice

I would have the fridge checked it never got cold Overall we enjoyed our stay. Every staff member we talked to was super nice

It was great

It was great

I didn’t like the fact that I was asked to pay an additional $30 to check in early after traveling from Houston I’ve never had to pay extra money to check in early

I didn’t like the fact that I was asked to pay an additional $30 to check in early after traveling from Houston I’ve never had to pay extra money to check in early

Excellent staff at check-in, check-out and breakfast

Excellent staff at check-in, check-out and breakfast

Amazing

Amazing

Every time anybody will close the door besides my room, it will make such a loud noise. It was hard to get a good night sleep and smoke detectors. We’re going off because need a battery so Not a good night sleep

Every time anybody will close the door besides my room, it will make such a loud noise. It was hard to get a good night sleep and smoke detectors. We’re going off because need a battery so Not a good night sleep

Stayed here a week while we waited for our new place to be ready. Only downsize is the cooked breakfast. It’s literally the same thing every morning. Literally!! The muffins, yogurt, nutragrain bars, etc are nice for grab and go.

Stayed here a week while we waited for our new place to be ready. Only downsize is the cooked breakfast. It’s literally the same thing every morning. Literally!! The muffins, yogurt, nutragrain bars, etc are nice for grab and go.

No thank you

No thank you

Everything was great as usual

Everything was great as usual

Everything was great.

Everything was great.

Bad weather was moving into the area and we needed to stay in a safe and warm place a few days.

Bad weather was moving into the area and we needed to stay in a safe and warm place a few days.

As soon as I walked through the door she tells me it's a $30 fee for early check in I was an hour early but not a hello or anything The carpet was VERY dirty and the bed was definitely NOT pillow top and I don't usually give negative reviews but this was not what I paid $128 a night for

As soon as I walked through the door she tells me it's a $30 fee for early check in I was an hour early but not a hello or anything The carpet was VERY dirty and the bed was definitely NOT pillow top and I don't usually give negative reviews but this was not what I paid $128 a night for

Establishment was clean and quiet

Establishment was clean and quiet

The room was clean and there was no smell. There was no hot water in the bathroom sink but I contacted the front desk and they came and fixed it. Would liked to have had a smart TV in the room to stream movies.

The room was clean and there was no smell. There was no hot water in the bathroom sink but I contacted the front desk and they came and fixed it. Would liked to have had a smart TV in the room to stream movies.

One of the nicest Best Western's I've stayed at. The hotel was very clean and all of the staff were super friendly and helpful. The front desk and breakfast ladies were so sweet.

One of the nicest Best Western's I've stayed at. The hotel was very clean and all of the staff were super friendly and helpful. The front desk and breakfast ladies were so sweet.

Location to others Events

Front desk is efficient, professional and very kind. Our stay was smooth. Breakfast felt very home made.

Quiet and comfortable stayed for 2 days. It was nice.

The walks are so thin you could hear everything. Someone was snoring and we heard it all. Could not sleep. So glad no one was having sex! But I won't stay there again

Great Customer service especially kitchen service

Nice

great place

Great stay

It was a reasonable price for the quality.

Our favorite part of this hotel was the front desk staff, they were so warm and friendly and welcoming

Pool time however when WE asked about the pool they told us it was under maintanece which was not Mentioned anywhere on their website (we booked online).

The remote control in my room was not working well.

Nice place

There was a flickering light in the bathroom. It was very annoying.

The room was clean and stocked with towels. The staff was courteous.

Na

Perfect location,great service and staff,we will be back!

Hotel was well kept and staff was friendly. Weekend breakfast was great.

Loved the happy hour special

The staff were exceptional and friendly.

The lady and young man up front were so nice and helpful. They were busy when I needed something and they were very efficient and apologized. Would recommend

Staff were very accommodating. Property and room exactly as advertised. Breakfast was great.

This hotel went above and beyond. I became extremely ill during the course of our travels. In a way that no cleaning crew should have to be a part of. These people were so gracious and so kind before during and after. This hotel gets 10 stars out of five.

Very comfortable and the bed was comfortable the room was nice and cool very pleasant.

The room had an odor to it very not professional

Not happy with cancellation policy. Death in the family the morning of the stay caused our plans to change. You would think that they would work with you considering our unexpected loss. I won't use this hotel chain or family of hotels in the future.

This is an old property. Having said that Amelia was very attenrive and professional. The rooms are noisy, and very dated. I couldn't even charge my phone.

The property is clean but there was a lot of construction around the area

Staff was very friendly.great breakfast.nice and clean.pool area was clean and relaxed

The entrance is a little frustrating to get into if you're unfamiliar with the area. However the staff were amazing and the hotel and room was kept clean and orderly. This will be my first choice when I'm in the area!

Most everything seemed fine. But the wife complained that the carpet seemed wet the night we checked in. We thought maybe water had spilled. But it was still damp at checkout.

Quiet, easy check in, friendly staff!

Just an ordinary room with paper thin walls. The bed was uncomfortable. The staff was nice. The hotel was centered around a convenient location.

Jetted Tub was not useable due to cleanliness, there was black hair, and foreign objects in the bottom and slides of the tub. Not only was the side of the tub / wood work cracked there was a deceased cockroach on the tile surrounding the tub. There was also a constant smell of marijuana in my room on the first floor, especially leaking into the restroom. Entering the hotel there were individuals sleeping in their vehicles. My myself and guest decided to cut our trip short and leave this hotel 24 hours early without a refund.

Everything was okay besides our room being double booked and someone walked in just as we finished getting dressed for our evening out.

I had a short stay before headed out of town. It was nice quality for the price. Best Western seems consistently very good at all that I have been. It was a clean and comfortable room. The front desk staff was incredibly nice! I would stay there again.

The room was clean. Staff very friendly. Definitely will stay again