Sonesta Gwinnett Place Atlanta

Good

The older woman at the front desk was very rude and seemed upset anytime you asked for help. My husband and I asked for 2 forks and were told they don’t carry them, but what about the plastic forks used for breakfast? The woman at the bar was extremely rude and we will never be returning to the art bar due to her disrespect. We asked for forks since the front desk didn’t have any and we were told they were only for paying customers after we had already spent our whole afternoon at the bar PAYING for drinks and plenty of food. We were deeply disappointed with the staff and quality of the hotel as there were any roaches inside of room and the staff was extremely rude.

They advertised on their website that breakfast was included only to find out they charge you. I don’t know why they are not transparent about that in their website.

Honestly, everything was pretty good. The only thing was the refrigerator did not work so the food inside was no good. Everything else was awesome.

“Wouldn’t stay there again” in the middle or the start of a renovation which we didn’t know. Our floor carpet smelled stale opening the suit door to room smelled awful (very strong) carpet smell like a chemical use for dry cleaning. Toilet seat loose towel rack falling off. Went to the pool to go swimming got to the entrance inside pool area dog poop and urine smell in different area’s water( floor ) Green. Some staff did a god job but others just ok. Oh yes! when you arrive to temporary main entrance door, door very dirty main entrance being renovated and only one door opens (two doors to entry) walking through to the front desk is clean. Clean Restaurant/ bar, staff did a great job in service. Parking on weekends hard to fine a space you will have to walk a distance to entrance.

The staff location and room and bed are excellent and comfortable

Front desk was helpful and pleasant room and bed was comfortable good area

Good hotel, unfortunately we came while they were in the renovation process but overall still a good hotel

That's ok I need redemption for my cost for breakfast back to my account please. Thank you.

Excellent

Rooms were clean, Staff very friendly & helpful. Great experience.

None

Absolutely love this hotel just to get away, you feel as if you’re out of town . So clean, so spacious, privacy as you can only get in the elevator with your key cards, has all the amenities. 10/10 recommend .

We stayed 6 nights and housekeeping never visited our room. It states that they visit after the third night. We had to request more towels. Also, the thermostat did not work correctly. I am glad that we only slept there and did not spendy any actual time at the property.

Front office staff should try to be a little nicer or friendlier that would really help the overall experience. It would help customers feel welcomed to the property rather than feeling very dismissed.

Todo puedo agregar 5 estrellas excepto el área de restaurante persona no amigable a la hora de tomar mi desayuno pero por lo demás excelente servicio

Great

I stayed at the hotel 3 nights, but I didn’t get a good night of sleep, because there so many dogs barking.

Outdated rooms as well as the rear broken elevator. Should not be rated as 3 or 4 star hotel.

1) floor was dirty 2) 1st room the air conditioner did not work. 2nd room the refrigerator didn't work and there was a tiny scratch on the TV screen. 3) Pool was dirty and over priced water at the gift shop But the beds were amazing.

Staff was very helpful and friemdly!

The hotel is being renovated, but it was fairly quiet. The walls are very thin, you can hear people in the next room or on the hallways. Breakfast is not included, we were told we had to pay even though we had a suite. They also don’t tell you there is a 50 dollar deposit up front. We were told we would get it back, but never did. The rooms were clean and well maintained since they are newer. The staff is friendly Z

Great night sleep, room was very accommodating, Noise level very low and is close by numerous restaurants.

Great stay

Very good

Nice and excellent place to stay around that area everything is close so I highly recommend it.

Exceptional

Clean uncomfortable

Excellent service , only fridge part is hard to find behind those drawers

Great stay

It was lovely the first part of our stay then the property started renovating. Have to run the water at least 30 minutes for the shower to get hot early in the morning.

Nice hotel

Our room looked nice, updated and the hotel did too. The staff was polite and helpful. Unfortunately the hotel's indoor pool was COLD, had trash floating in it, the plaster was dirty or discolored and the lights were off. It was unusable and so was the jacuzzi. It even had an out of order sign and plywood covering it up. Our room was not stocked with coffee and the coffee pot was missing parts on it also. We went down to get coffee but we would have been charged $3.15 for your normal pump coffee. We thought breakfast was included but it wasn't and would have cost us an additional $13.50 per person. The AC barely cooled the room. It says 65 but you can't even use a cover when sleeping to sleep comfortably. It never did get cool and we stayed 3 days/2 nights.

I didn't like it because they didn't clean the rooms. I stayed for four nights and asked for cleaning, but they never cleaned my room.

I liked staying here. It was my first time but it was clean and staff was nice

a nice place to stay, they’re still doing some renovations. The only issue was an intoxicated male was beating down his room door to get in at 5am, I guess he listened his card key and the person he was expecting to let him in didn’t. That woke everyone up on the hall. I was sleeping good up until then.

Our stay was amazing! The staff were friendly, and the rooms were very clean—even with the construction going on. I did have two small suggestions: the doors could sit a bit closer to the floor for added privacy, and the motion‑censored lights under the bed would benefit from a control switch so guests can fully manage them (on/off and brightness levels). Other than that, we truly enjoyed our stay and highly recommend visiting.

Staff, room and amenities were all great!! Excellent location for the Gas South Arena!

The pool was under maintenance, dirty areas close to the pool. The gym has a mirror broken and all parts are around the floor It is a hazard for any guest. The room smelled too bad and maintenance in some floors are needed.

Exceptional

Exceptional

Close to many restaurants!

Clean and affordable Loved it

Clean and affordable Loved it

Me gustó mucho por la tranquilidad que brinda.

Exceptional

Exceptional

Nice rooms and staff!

Love the new features and motion lights. Love the huge shower. Just wish there was a main light in the rooms to make it a little brighter. It only had motion lights and LED lights . Ice machines didn’t work & we had a toilet issue.

Very good

Love the new features and motion lights. Love the huge shower. Just wish there was a main light in the rooms to make it a little brighter. It only had motion lights and LED lights . Ice machines didn’t work & we had a toilet issue.

The hotel was clean and very nice. The only problem we experienced was not getting extra towels that we asked for which Im sure if we had asked again we would have but we didn't. Other than that, everything was great!!

The only problem we experienced was not getting extra towels that we asked for which Im sure if we had asked again we would have but we didn't. Other than that, everything was great!!

Website said free breakfast but when I got there they said it was 15$ per person!

Can't wait til I come back

It’s two sides of the hotel the Suites side has breakfast included also comes with the kitchenette whereas the full service side you have to pay for the breakfast.

The hotel is under construction, which is good because it appears to have had water damage. It was noticeable on the 4th floor where our room was and in the bottom level where the gym was. The furnishings were also older and outdated. On the plus side, the water pressure was amazing and the bottles for shampoo, conditioner, and body wash worked well. (I've noticed in a lot of places those bottles are hard to use and you can barely get anything out.)

I loved my stay the staff

Grest

Wonderful location

I was all around happy with my stay

Wonderful location

Superb

Very spacious lobby and nice outdoor seating around the pool

Despite the construction the staff was helpful and friendly. The room was spacious and very clean. We used room service and the food was excellent.

Bad

room is always clean. love the place

Call them they didn’t help customers

Call them they didn’t help customers

Floor 5 it was dirty outside the room. Nothing but white stuff on the floors.

For the price you can't beat it.

Staff is friendly but they take to long to check people in

It’s was clean and spacious. Really liked that we had a microwave in our room. Location is great too and staff was very accommodating in giving us a later check out. The elevator key scan didn’t always work and took a longer time to get to our room.

It’s was clean and spacious. Really liked that we had a microwave in our room. Location is great too and staff was very accommodating in giving us a later check out. The elevator key scan didn’t always work and took a longer time to get to our room.

Clean and great customer service

It was a great visit and I had a great time staying here for the second time

Beautiful and clean

This Sonesta was surprisingly clean. The staff was very pleasant during my stay both night and day shift. There was a young Black man who worked overnight (Dale) who provided excellent customer service. The only issue I had was the pool not being clean and not being advised that we had to pay for breakfast. Other than that our room was nice and clean. The hotel was also in a nicer area as well.

Rather than paying the high price I went to another place. This left a bad taste in my mouth.

Todo en perfecto orden y limpieza

Exceptional

We had the unfortunate experience of having cockroaches in our room and subsequently in our luggage. There was was problems with hot water two out of three mornings with absolutely no hot water on the last day. They were remodeling so there was a little debris and messiness associated with that. We were offered a breakfast compensation, but were unable to try that out. So nothing to say for dining except that the lounge was real nice.

Had a great experience , my room was nice and clean, the bed was super comfortable . Only thing I didn’t like is you have to pay a fee for early check in , but other than that no problem at all .

The staff were wonderful! Most of them have been there there for decades! The hotel is under construction so there was a little noise during the day. However, we stayed in a brand new room and it was so nice! I will definitely be stay there again next month when I come back through!

The initial impression of our room was above average but declined. The first time using the bathroom I noticed a bug crawling up the wall. I captured it and dispatched it quickly. It was a silverfish. I did not tell my wife as I felt it was a one-off situation. The next morning as we were about to leave my wife spotted a cockroach crawling along the carpet about a foot from the end of the bed. She dispatched it quickly while saying, "I am glad I did not see that last night"! I am too because we would have been searching for a new place to stay. We can tolerate other small things but not small bugs in our room. Again, it is unfortunate that we had the bugs because we could have rated the property better.

Didn't try

TERRIBLE DO NOT WASTE YOUR TIME OR MONEY

Whoever checked me in was the most unpleasant front desk agent I ever encountered. Older white lady with shorter hair just downright does not belong in customer service. The website says they have a hot tub they don’t and haven’t had one in years!! Pool look nasty anyway. Walls chipped dirty carpet in halls restaurant stinks didn’t even stay total waste.

Top 5 hotel experience

Staff was very responsive Facility could be cleaner. Trash was seen outside and cigarette butts were very where.

Staff was very responsive Facility could be cleaner. Trash was seen outside and cigarette butts were very where.

Exceptional

The staff is very nice and accommodating

The hotel was very clean and the staff was friendly and prompt to help. Tyron was exceptionally very helpful.

Superb

This place needs a full renovation BAD. The chief engineer was nice enough to help us get a new room with an actual heating/air unit after the front desk staff was less than helpful. After the check-in fiasco our stay was fine. This place is technically okay, but we would never stay there again.

Room was clean and staff was professional.

Bar was clean food was great at the art bar breakfast buffet was good room had just been refurbished and was clean and very beautiful only problem ice machine did not work. All employees were very kind and courteous also they were pet friendly with a 70 dollar fee not refundable. Great view on 15th floor have stayed there a few times would recommend easy accessible lots of places in walking distance to eat

The room was clean and aesthetically pleasing.

After

Went to get in the shower..... bath gel dispenser empty, shampoo dispenser empty. I had to jump out and call the front desk 45 minutes later i just wondered the floor until i found a dude in housekeeping who gave me the dispensers from the room he was cleaning. Saturday night and sunday morning there was no hot water. The shower rood was being held together with duct tape. The hallways smelled nasty. Someone was smoking weed in one of the rooms.

We had a very clean, comfortable room to stay in! The staff was very friendly and helpful. There was plenty of parking space, and it was very convenient

There is no breakfast bar unless you are a member of Sonata and as far as the bar, the bartender was amazing. I didn’t get her name, but there wasn’t a very busy bar for that type of hotel being that it was in the high 80s in May you would think they would’ve opened either the indoor pool outdoor pool something and nothing was open. Nothing was clean. We had issues where the shower wood gurgle into the sink. There was a smell in the building as far as the staff I never saw housekeeping ever and if I wanted anything clean, I had to go downstairs and get it myself. I would never stay there again. Another couple left also.

My flight came in early so I went to check in early. The person at the front was so rude!(sabena) she told me the price and I said yes and she was like “ you didn’t say anything “… she put me in a room that smelled like weed! There was no remote for the TV in the room. I’ve stayed at Sonesta before… this is not the standard!!!

From the time I arrived until I left this was the best hotel stay I’ve had. Mae at the front desk made sure I had a newer room since I arrived too early for checkin. Even with a convention being held there, she made sure my stay was not interrupted. The room was nice & very clean. Just lovely.

Very old on the outside. Lots of dirt and grime in corners and floor boards. Room was brand new and great but the rest of the hotel needs to be updated to match. The restaurant was also subpar food and non existent service. Also needs to be update especially the patio looked abandoned.

Superb

The hotel is being upgraded and I was lucky enough to get one of the newer rooms. Beautiful, clean, and comfortable. Friendly and patient staff.

Exceptional

Did not eat breakfast at the hotel Location was great The staff at the front desk was very helpful and professional Especially the African American woman (I didn’t get her name) with the short blond hair and glasses. She was very helpful. I wish the garbage was taken out daily

Did not eat breakfast at the hotel Location was great The staff at the front desk was very helpful and professional Especially the African American woman (I didn’t get her name) with the short blond hair and glasses. She was very helpful. I wish the garbage was taken out daily

Did not eat horel smelled like pot and roo. Was two.

Exceptional

The room was clean and the restaurant provided good food. The staff were all extremely friendly. Nothing I can think of.

Nothing I can think of.

Great stay

Superb

The bathroom was absolutely amazing! Very spacious and comfortable. Room was clean and microwave and refrigerator was in the room! There was supposed to be an ice machine and vending room on the floor but there was no ice machine available.

The bathroom was absolutely amazing! Very spacious and comfortable. Room was clean and microwave and refrigerator was in the room! There was supposed to be an ice machine and vending room on the floor but there was no ice machine available.

Exceptional

Nice hotel... House keeper trying to put me out of room

House keeper trying to put me out of room

The staff was super nice and helpful. The room was clean and the bed was comfortable. The bartender that made my kids a Shirley Temple was friendly.

The room was amazing

The room was amazing

Good

I wished breakfast was served earlier on Saturday.

Clean room good facilities. Staff was not kind. Not all staff but front desk when I checked in. Next day other staff on the front desk was very nice.

The hotel is great, service is wonderful

Good time

I stayed at this hotel before and was very pleased with my 1 and second stay , my 3rd stay they put me in a room that was suppose to be renovated next cause booking.com booked rooms when they were fully booked so the hotel staff put me and others in these poorly ran down rooms.

There was weird smell in the room. burnt smell, i think coming from AC

Pool was closed, rooms outdated

clean room

Temporary construction but no inconvenience and everything was great!

Staff was friendly

Everything I didn’t like the elevator key card u had to use cause sometimes it didn’t work

The breakfast was amazing!

Room smelled like straight smoke. I went immediately back to the front desk to ask for the different room the lady wanted to send a cleaner just to spray some type of solution which only made it worse. I had to leave and check into another hotel because the staff wouldn’t change my room. The front desk told me that they control who smokes or don’t. Never will I stay again

I want the check-out time to be more flexible. Everyone leaving at the same time causes long waits at the elevators.

They have problems finding my reservations but they eventually did and it was all good

Very nice Hotel

Pretty good

Clean room, staff really nice, no ice machine, bar excellent

Nice!

I forgot to alert front desk on my departure that the toilet in my room could have been cleaned. Good thing I travel with clean products, but there was fecal matter stuck in the canal, and it was very to remove. Also, the toilet will be needing some work because if I didn't jiggle the handle, it would have kept running. I loved that the room and beds have sensor lighting. More specifically, there were sensor lights underneath/around the bed, but I had to get maintenance to turn them off because the sensors weren't working because the lights kept me up most of the night. The hotel has an indoor/outdoor pool. Unfortunately, this pool doesn't open until Memorial Day weekend. IMO, Indoor pools should be open all year like many hotels who have indoor pools. All in all, I would stay there again.

The website had no information about being under construction. I stayed there after my surgery and it was terrible 😞. Nothing but banging and drilling all morning very intense and annoying.

Clean and nice staff

This particular facility was very outdated. It was not clean. The pool and weight room was not operating. The sink basin leaked etc.However, the staff was pleasant.

The hotel was unfinished. The pool was filthy. The hallways of the hotel were dirty, horrible place to stay. The shower had dirt on the walls from the remodeling.

The guy at the breakfast counter couldn't be bothered to look up from his book and spoke so softly that we couldn't understand him. But the unacceptable issue was that the hot water for the shower was barely warm.

Clean, friendly, convenient , priced great

Room was amazing and very affordable! All areas were very clean an rec

Great

No one cleaned the room over 3 days

The hotel was beautiful and very accommodating. The breakfast buffet was amazing.

There was no bottled water to drink and the fridge didn't cool down

Great location

There was no opportunity for breakfast or food period. I guess maybe because of renovation. No explanation or notification from hotel.

Breakfast was absolutely delicious.

The food was good at the bar. Just know the updated nice room are on the foors 1 thru 15 . Unfortunately we had an old run down room when my sister had a complete re model lavish room. It was complete difference. When I check out and voice my concerns about the bathroom tub issues and the room itself the hotel manager really didn't care. So just as a heads up ask for the rooms on 1-15.

The property is being remodeled and the grounds are in need of cleaning. The parking lot is dark without security.

Beautiful stay! Clean, polite staff and comfy bed!

Originally I was put in a room that haven't been remodeled since the 80s. The room was on the third floor and it was horrible. My sister had a room on the fourth floor which was worst than my room. Once I complained, I was moved the next day to the 11th floor where the rooms are being renovated. Those rooms were alot better. Also the customer service representative at the front desk was rude, I believe her name was Sabina or something. She was a middle aged W/F. If you stay at this hotel be sure to ask for a renovated room. The pictures on the website are deceiving.

Place was good and quiet

Clean property. Nice staff. Nice rooms. Great view

Clean room. Nice staff. Clean property

Needs to be cleaned outside

N/A

Better than I thought. Wasn’t sure what experience me and my family would have. Pleasantly surprised. Great pricing, professional and engaging staff, clean rooms. Short stay but won’t be my last.

The rooms were small and no fridge in the room. Furniture was old.

It was during renovations but was an overall great experience

Great room for the price and the staff was very friendly. The elevator card reader is a bit wonky but it works eventually.

The gym needs updating and the pool was closed

The room Refrigerator not working.

Gym needed some attention but staff was great and friendly. Will be revisiting

Clean and comfortable

I loved our room and our view . I didn’t like the parking lot set up but it’s okay.

The view was amazing. The room was beautiful and super clean.

It’s a nice place. Loved it

The rooms are upgraded and very comfortable. Mae was very nice and welcoming. Thank you for everything!

Room was clean and well lit. Staff very friendly. Shower pressure was awesome. 10/10

Very very clean and organized N/A

How the clerk lied to us about the price of the rooms. And pretended that there was none left at the price that I had seen earlier online

Great Staff

I love the Hispanic lady in customer service

Your conference area is fine, your rooms are loose on the 3rd floor renovating. They look very outdated on the 3rd floor so just update those rooms on 3rd floor.

The man at the front desk was very helpful and sweet 😁 the place is big a lot bigger than I was expecting it was located in a good area. My room was very clean and the bed was so comfortable. I would definitely stay here again. I didn't use these areas but I saw a pool and a gym area.

Everything about our stay wa Awesome ?

Room not clean bead look like it was slept in

There was spots on my sheets. The tub was not cleaned the carpet when you walk into the room was filthy. They should do better. and there was a slight stench in the air that you could not get rid of.

The rooms are outdated and are in DESPERATE need of a renovation

Parking was tight

Overall, great stay. However the staff was pretty rude in regards to the Expedia reservation. There was a mixup made where my employee name wasn’t added to the reservation and instead of helping out over the phone, they required I work with Expedia. Which is fine, however it was the tone of voice and “I don’t care” attitude that made it worse.

Another wonderful stay at Sonesta Gwinnett Atlanta! The property is well maintained, rooms are comfortable and staff is friendly. Special shout out to Mae at the front reception. She welcomed me to the property with genuine enthusiasm and kindness, even loaned me a phone charger when I lost mine. Excellent customer service!!

App didn’t show the actually dates i put a specific date and it turn back to the one they wanted. So disappointed I spend money on a. Room a didn’t even sleep cause of you app miss failure

Nice

There was not hot tub, the indoor pool was closed, mold in room carpet, smells horrible, and breakfast wasn’t free, they charge $15 for breakfast.

I was bitten by bed bugs or fleas all over my arm. I reached out to let the hotel know and no response.

Awoke

The hotel will look amazing once all the renovations are completed, however the room I stayed in looked very nice however. Due to the renovations, debris from the work that was done on floors prior was coming through the HVAC vent which caused for a horrible stay coughing all night, eyes itching. I don’t believe it was a house keeping issue I think maintenance was supposed to do a thorough cleaning of the vents. I spoke with the manager on duty and they advise that I would receive a full refund. I’m still waiting on that.

The hotel will look amazing once all the renovations are completed, however the room I stayed in looked very nice however. Due to the renovations, debris from the work that was done on floors prior was coming through the HVAC vent which caused for a horrible stay coughing all night, eyes itching. I don’t believe it was a house keeping issue I think maintenance was supposed to do a thorough cleaning of the vents. I spoke with the manager on duty and they advise that I would receive a full refund. I’m still waiting on that.

Great and courteous staff

Great and courteous staff

Nice room great service

Nice room great service

Hotel staffs need retraining on customer service. Outside hotel looks good, but inside the room has broken furnitures.

Hotel staffs need retraining on customer service. Outside hotel looks good, but inside the room has broken furnitures.

Customer service from Sabina was the best she was so personable and upbeat

Customer service from Sabina was the best she was so personable and upbeat

Clean place

Clean place

Love this place

Love this place

Clean room

.

Changed room two times: the first room did not have hot water and there was construction going on just above our room. The second room had no cold water, literally hot water coming out of the cold water knob and could not wash our hands with warm water or brush our teeth with cold water. We actually tried a third room but the motor in the AC system blew. We were told our room could not be discounted because we booked through a third party.

Had no hot water, and the shower spout was not in good shape had very poor coverage and pressure. The place itself is starting to show its age, and could use an upgrade and face lift, starting to show mold in bathroom. No pool access either, could not access hottub either. Also I booked an extra night in error through Hotels.com only realizing this at the time of check-in and the Desk Manager denied cancellation as it was already prepaid with Hotels.com. The hotel would not budge on this, people make mistakes it's not like I didn't pay for it as well, I just wanted a refund for the extra night that I was not staying. No such luck. I won't be staying here again.

Great hotel

Good

The staff sunday night working front desk and the lady working the bar lack customer service. I will not come back to this Hotel again

Room was comfortable

Room was nice and staff was friendly. The only issue I had was the hot water was not hot. Maintenance came up to fix it but when I left the room and came back, the water was cool again. I couldn't wait to get home to take a hot shower.

Very poor customer service at the front desk on Sunday night Friday night and at the bar on Sunday, the ladies were very disrespectful and very unaccommodating. I will definitely write a review on Google of my stay and this will probably be the last time I’ll ever stay at one of your hotels. One very dissatisfied customer

Cold showers and hotel is old needing renovations. I asked the front desk attendant to have someone check the water in my room. No one came. Literally the water was on for 15 minutes and it was still cold. When we were checking out we asked for a cart and they told us they only have a hand full of carts. If you like cold showers and it’s 49 degrees outside this is the place for you.

The conditioner was completely out. My hair suffered and I had to painfully pull rats nests out of my hair later in the day. The toilet ran loudly all night. I put the bathroom fan in to drown out the whiney pipes around 2am. There is crown molding around the room that was damaged in multiple places. I know they are doing some remodeling, so hopefully this is why.

Cons somewhat smelly

Staff was very nice. But had several disappointing things happen, one being I was woken up early on Saturday morning by security asking if I was with some party that was happening in some room on our floor that also kept me up half the night. Woke me and my elderly husband up the NEXT morning asking if it was us. That was having a party in the middle of the night. That was just the tip of the iceberg. Will never stay or recommend this hotel to anyone again.

The Room was good and spotless. The only drawbacks were that the vending machine was not working properly and for the price point, they can provide free breakfast

Very clean rooms, nice lobby decor, friendly staff.

not clean

The building was older but the rooms were completely updated which was great. The front desk people on checking in and checking out had a less than enthusiastic attitude. No smiling. Could use improvement in that area.

Checked in at 10pm and had 2 people behind me. The clerk forgot to magnetize my key so I had to come back down and get another key, a bit annoying but it is what it is.

很完美的一次体验，我还会再去的

Room was not up to usual standards, i normally stay here on all in town visits, this time it felt like i was at a cheap motel. Room wasnt clean and shower was terrible

So so

It was clean newly renovated

Our room was spot less, the staff was wonderful, location is convenient but i dont like the fact that they dont have contential breakfast.

Excellent customer service front desk staff was awesome

Nice place to stay

My room was very nice and clean. I was actually surprised with how nice it was but was impressed with my view, the gorgeous shower, and comfort of the beds as well!

Very good

Staff are friendly

The bar and bartenders are fantastic! Staff is incredibly friendly and helpful. We stay there 6 weekends per year on business

Clean

Everything was great

I found Bedbugs in my bed sheets and hair of others peoples

Customers service was great

Room had issues, most were resolved. Shower still needs shelving. Dining was not so good for the price, diner across the street was far better for virtually same price. Staff worked to help situations, but too many to give good review.

Always a great stay with Sonesta. Rooms are clean and staff is always pleasant.

Heating system would keep room too cold and then become blast furnance. I woke up in a sweat; completely wet. After looking around i saw filth in every corner and along all baseboards. My last visit to this hotel brand. Hopefully an undercover boss will see how this hotel operates

Everything is good

Very nice room! The automatic light under the bed drove me crazy though and I wish you could turn it off!

All was amazing

Very nice.

Yes

Clean room

Staff was courteous and rooms are always clean!

The staff were great! Room clean. Very dated, phone did not work and closet door was off track.

Clean rooms, nice staff

Room was beautiful and staff member Sabin

Good

We arrived at night, I was going to take a shower, I turned on the shower tap and the water came out but then it stopped flowing, the bathtub was clogged.

Rooms were clean and nice. Temp control was an issue. Room was warm and we could not get it cooled off on the coolest setting. Clean hotel, friendly and helpful staff. The fitness room needs to top up their dumbbell collection. Only had 2.5 sets. Price was great.

Yes nice clean staff wonderful i will come again great experience

Room and restroom was nice and clean.

Everything was perfect

Excellent stay. Room is clean and wasy to breathe in.

Clean room! The staff was super friendly too and loved the Christmas Decorations!

When I arrived at the hotel, I was informed that I could not check in due to my age. My father was physically present with me at the hotel, and I immediately requested that the room be placed under his name instead. This request was denied, despite the fact that he met all age requirements and was willing to take responsibility for the room. There was a disconnect between hotels.com and Sonesta and neither would allow me to change the booking name. As a result, I was unable to use the room at all and lost $150 due to an undisclosed policy. Being offered only $30 as a refund is unacceptable, especially since this issue stemmed from a lack of clear information on the original listing—not from any mistake on my part. This experience was extremely frustrating and disappointing.

The day was fine. It wasn’t too noisy and my room was nice. The staff wasn’t around as much and not very friendly

We love the location and parking.

We had a wonderful stay. The staff at the front desk were incredibly friendly and efficient.

It was a great stay!!!

Room was clean but request wasn’t done but in all i enjoyed my stay.

Staff was very friendly,rooms were nice and clean.

Walking in the hotel seems very nice very clean. Walked up to the desk to check in. I said hello and the girl goes yes in a not so nice tone. She didn’t talk. Didn’t say anything about the hotel. Didn’t mention any amenities the bar nothing just handed you your key and a piece of paper. But while I was waiting to check in and she was doing what she needed to do the phone ring she answered it and just said Sonesta hold, and I believe the person kept talking to her, and she was rolling her eyes like she was just disgusted to do her job. Before I went up to my room, I stopped in the gift shop and the lady in there was super nice and helpful. When I got to my room, it was a fairly new remodel room seemed very clean. It was caught. The bed was very comfortable. The shower was not very clean. It had hair on the walls. It had pew hair on the walls. I don’t understand how hotels that have hands sprayers the cleaning. People don’t spray down the walls. The trap in the shower was also full of hair. Other than that, it was very quiet very peaceful.

Room is clean, no free breakfast though

We stay 4 nights but they never clean our room

G

Did not enjoy.

Convenient environment, quiet place

yes

Great staff

Good

Love it!!!

The room was great for the Price. Not happy that I was checked in to a room where Right above my room was CONSTRUCTION. Drilling going on. When I did an Early check in. I was charged $50 on top of a deposit. Check the room out before you Get settled.

Clean helpful and friendly

The property had signs that they were having construction done. We thought it couldn't be that bad.. We check into our room and immediately start hearing what sounds like someone directly above us with a jack hammer just banging on pipes or something?! It was so loud. When it was quiet we could hear them drop a nail or screw. Imagine how loud the jack hammer sound was. We could barely hear each other speaking. One of the mornings of our stay we heard a very loud banging sound inside the walls that woke us and our child up. The overall cleanliness of the room was 2/10. The shower was dirty and sink area looked like someone wiped it with a dirty towel. The bathroom area had a smell and the bathroom fan didn't work so after a shower (that didn't properly drain by the way.. so every shower you're actually taking a bath) but after every shower/unintentional bath you would make your room humid and muggy because the bathroom fan wouldn't work. The bathroom sink also didn't drain properly. The staff we met all seemed annoyed. Overall the area where the hotel is was convenient. Close to the highway and restaurants. Close to costco and hmart. But when we visit the area next we will not consider this property. Also we were charged bogus fee's AFTER we checked out.. They said it was required by georgia laws and some other excuses for fee's but we weren't told when booking that there would be hidden fee's. Save your money and book a cleaner, quieter, and happier/friendlier staff hotel.

Super good, very friendly staff and it was always clean

Yes, the room was clean. Staff was very friendly and helpful.

Staff was great room had water damagein the bathroom cracks on walls in the hallways and rooms.

did not look at bar

Beautiful hotel with amenities nearby

Bathroom not clean, poor function toilet. No lighting for bathroom sink. Worst Sonesta ever stayed in. Very durprised and disappointed at Sonesta brand.

Thanks for hosting us

I think the facility is OK it’s nice and clean. The problem that I had is the night that I stay I think the heater broke no matter what temperature I put it in even up to 78 the only air blowing out was just cold air. So I ended up turning off the air completely after one hour of the cold air blowing. I end up sleeping in the cold the whole night.

The second room had beetles crawling and flying around. The front desk attendant was very patient and helpful to change our rooms… third room was decent. We were able to sleep at around 2am.

Nice comfortable room

Room was fair condition. Clean but no privacy shade on window, thread bare spots in carpet, fridge not cold for even beverages, poor lighting in bathroom, damaged shower curtain, no clock, no weather channel. Would not recommend or stay here again.

Parking is dark. Get outside security. Prohibit locals from using the parking lot for illegal business.

Yes

large comfy bed!!! friendly staff!!

I really enjoyed my stay and I am looking forward to coming back again. The hotel was excellent and the area it is in is nice as well.

El lugar el bonito pero el trato del el personal es pésimo y en el sitio Westin decía q el desayuno estaba incluido en la reservación creo q deben ser más claro al momento de ofrecer la estadía

I did show management a picture and she was super understanding and compted us a breakfast and gave us a refund.

Great Stay.

Very good

Staff at the front desk was extremely nice!

The hotel room smelled very bad, and the shower didn't seem very clean.

the a/c in the room was making very loud noises all night and it did not cool the room. otherwise, it was a good stay. the room was clean and the overall hotel atmosphere was pleasant.

Good

room the room was very comfy and clean with all amenities. The people at the front desk were beyond, friendly and welcoming.

Good location stayed here a few times thank you

The staffing an the amenities

Good

Good for whatever I need to do around Duluth

Got a room last minute and the room was really nice than excepted. Very clean, well maintained, and affordable. The decor in the room was outstanding.

Our stay was Good, very comfortable bed.

everything is good

Yes

Friendly staff

Free breakfast advertised and it wasn’t included with room. Other than that, clean room! And nice!

Room is so clean and staffs are courteous

But this last stay really changed how we feel. We always make sure that breakfast is included before we book, we triple check every time. That’s happened before and the concierge called hotels.com to confirm, and it’s always been included. When we went down for breakfast, we were told we weren’t on the list and that we’d have to pay $50. We went back to the front desk and were just told, flat out, it wasn’t included. No offer to check or help. We ended up skipping it completely and drove four hours home with no food or coffee because we didn’t have the extra money for it. If you are putting in for free breakfast to be included with your reservation, it likely will not be despite that it’s listed. (Even during review, I was asked about the FREE breakfast!) It was incredibly disappointing, especially after all the times we’ve stayed here and chosen this hotel over more convenient options. We’ve never really felt appreciated as returning guests, but we kept coming back because we liked it regardless. We even brought our grandmother this time to show her why we loved it, and instead, she left with a bad impression. We won’t come back. Returning guests should feel appreciated, not brushed off.

Clean and quite

Quiet and clean , staffs are friendly

Clean, cozy, comfortable room with fridge, coffee service, ice bucket, and microwave.

Yes very good

The room was big and I enjoyed my 3 day stay

Was very nice

Bad bad bad

Was dirty and had the previous guest personal items in the bathroom I notified housing keeping the housekeeping staff didn’t understand English and the hotel does not clean the room if your stay isn’t atleast 4 days I would think they would atleast make things right they wouldn’t endive me cleaning supplies to atleast clean the dirty toilet that had dirty stains all over the lid and seat

Construction noisy

Good

The rooms smell so bad like mildew

Staff did not look professional. They were in sweats and looked as if they just got out of bed.

Smell very bad…,and

Good

.

Great staff and experience!!!

Upgrade is needed.

🙂

I reserved a king bed and got 2 double beds.

Friendly staff.

Drink menus wasn’t bad and the staff was nice. Restaurant was dated with a very limited menu and high priced for cold food and greasy fish. Parking spaces were dangerously close some with trees and planters that could tear up a bumper but clean.

When I asked for the help, all they said was "There is nothing that we can do for you." Great Service mind. I doubt that I would ever use this hotel.

The area was in a nice location and convenient to food place. The newly remodeled rooms are very nice and felt at home.

They were remodeling the rooms from the top down. We got a terrible room that was very old, felt dirty, and smelled like cigarettes. I asked for a new and was moved, no problem and the guy at the front desk was cool about it.

Great stay! The room was very clean, and the staff were friendly and helpful. Loved relaxing at the bar, and the breakfast had plenty of options to start the day right. Highly recommend!

Service is very slow

Didn't go to the bar

Very nice would book again. And it’s also buy a lot of food . Walking distance

Lovely hotel, comfy bed, full length mirror, easy check in. Nice staff

Solid place.

Hotel was renovating. Loud noise from drilling g until 11 pm. No ice machines worked from floor 5 to 8. We stayed on 7th floor. Housekeeping had to be called to clean room and get hand towels. Checked out early. Informed front desk of early departure. Was told could not get refund for early check out.

Stins on carpet and chair. One staff member at the counter cared more about talking to her friends and eating food they brought her instead of helping people waiting in line to check in.

The room was subpar. Bathroom not clean, hair in the towels and floor dirty.

This was a horrible experience and I probably will never book this hotel or any hotels in the area again. I was failed to be informed about the construction and was awakened by the sounds of drilling and hammers every morning around 7:30 or 8 o’clock

Front desk was extremely helpful when asking for room change due to loud construction noises on 9th floor. Barbara and skip at the bar are great.

The ease of checking in was good. The hotel exterior and interior is clean. The are is good. The city of Duluth has tons of restaurants and shops and it’s 12 miles from the Mall of Georgia. Now….the room not so much. The hotel room was clean HOWEVER; no toiletries came with the room, the shower does not have a space for you to store your bar soap or body wash. You have to place it on the floor. Who wants to put their belongings on the floor?! The a/c unit stayed on cold air and there wasn’t an option to move it to heat. When you put the thermostat on 78 the air blew cold and and it blew all day and night. There’s N overflow parking lot but no one tells you that! You have to drive around and find out

Nice staff

Just ok

Nice place with a welcoming atmosphere. Our room just needs a couple updates.

Friendly, safe and quiet. Conveniently located near the interstate, dining and shopping.

The room was very clean and staff were very helpful and sweet!

It’s was great!

The staff was super nice and the parking was free. I will say on my floor the ice machine was not working. Besides that no complaints perfect for a one night stay!

Hotel states newly renovated room however the room was most definitely not renovated. Bed was nice. Firm yet soft. It wasn't a bad stay. Wasn't great either.

Our room was clean but it was different than some of the photos (maybe it wasn’t renovated?) Parking was super easy and free, which is definitely a big plus, and it’s in a good location so driving into Atlanta was easy, and taking a ride to our concert was quick. The hotel store seemed like it had odd hours, which made grabbing a snack a little hard, and housekeeping didn’t visit our room while we were there, but other than that, it was good!

Dirtiest

Didn't the hot tub hopefully next time you will offer

Rotten water in facet

The staff is friendly and somewhat courteous. The studio suites are average and have large refrigerators, microwaves and stoves. The AC flipped on and off so did not provide a consistent cool. There was no ventilation in the bathroom making it difficult for my wife to dress after showering. We went to a venue in

Great experience. Staff was helpful and check in was a breeze

Disappointed the tub jets did not work. The phone in the room did not work, I had to call downstairs on my cell to get extra towels and they never arrived.

Very nice and good

Gʻreat

Only stayed one night. Apparently the floor above us was getting renovated. From check in until approximately 6pm there was constant hammering and what sounded like someone was running an oscillating multi tool constantly. This started again at 8 the next morning which was unpleasant after a late concert event. The breakfast however was phenomenal.

Clean, quiet room. But, we were told we had to pay for the buffet to just get a cup of coffee in the morning. Really?

No hot water

The bed and pillows smell bad. Like they haven't been washed and have been reused.

What they don't tell you, is that they have construction on the 9th floor starting at 9:30am until almost 6-7pm. They should have a disclaimer on the booking page if construction is being done. We stayed on the 5th floor, but could very audibly hear the sound of jackhammers almost 4 floors down. Walls are thin and made of paper. Very dissappointed in the fact that they do not disclose such important information.

Vehicle was broken into during my stay in their parking lot. Staff isn’t the friendliest with the exception of Sabina who was super friendly and helpful. Room was fine for the cost of the stay. Looks like they are in the middle of renovations so take that into consideration. Overall it was decent but you definitely get what you pay for (it was cheap).

Overall room was clean. The bathroom had a sour odor to it. During the day you heard construction noises from above. Besides that everything else was ok.

The property was clean on average. It was very noisy the day after my visit. It sounded like there was some construction or renovating in a room nearby. The smoke detector was also hanging from the wall.

Switched to this hotel after a nightmare hotel our first night of our weekend down here. Hotel was clean. Didnt use any amenities as we were super busy with other activities. Minor complaint but wish we had the option for late checkout like many other hotels offer.

The rooms were very DATED…wallpaper peeling in bathroom, sofa was stained and sinking. No room service provided for stays under three days??? Had to request for change of towels. Way too many areas of concern to ever consider recommending this hotel. In need of a major overhaul. Hope this review will help effect changes to this facility.

When we checked in the staff at the front desk where friendly and welcoming., got into the room smelled like smoke and the ac didn’t work had to wait forever for maintenance to come and tighten something for it work I had babies and it was very miserable extremely hot.! I just feel like they need to either leave the air on in the rooms or make sure it works before someone spends all there money when traveling from a different state you just want to relax and not have to wait on somebody to come fix something

Renovation noise was distracting from the comfort. Ice machine didn’t work which required me to go on a different floor. Flickering lamp also was annoying

Good place

The rooms are outdated, nothing like the pictures the bathroom room it was dirty the wallpaper on the walls its dirty with spots on them. Then room carpet its so gross that you walk barefoot inside the room and you feet are black. The beds are not queens beds they are more like full size beds. Small for two adults to sleep in. The room smell so much to bleach that i had allergies. The Hallways carpet had dirty spots and bleach on the carpet. Needs more cleaning overall. The pool was freezing and the jacuzzi was closed with plywood on top and plants all around. Not much to do if you have kids.

Very outdated. Mold on ceiling in bathroom and mildew smell through out room. Bathroom not cleaned. Changed rooms still same situation in 2nd room accept for their was not a dirty ice bucket.

Very nice

Two separate employees tried to enter my room stating that the room was marked “empty” even though it was clearly not empty

No snack vending available on floors, only ice and drink machine.

Could use

Had to change rooms three times. Several of the rooms reeked of cigarette smoke. The smoke detector needed a new battery and was beeping. The maintenance man left his tool cart and beverage in the second set of rooms. Then when I brought to his attention, he said he removed it and was okay to enter. I said no, the room has to be cleaned. The third set of rooms, again a room reeked of cigarette smoke and the had hair on the toilet.

Good

THE PEOPLE AT THE FRONT DESK ARE RUDE, LIKE MOST PEOPLE IN ATLANTA!

Nothing to really to say. Decent stay, could have had better cleanest.

I regret staying there. There were cockroaches in my room. Disgusting.

Great

Great

The property was nice but the rooms were not as nice as the property itself.

Safe, quiet property supplies the basics needed for a decent stay. Good breakfast!

Spacy rooms, nice and comfy. Located near business area, plenty of restaurants and groceries nearby

Breakfast with a price but buffet style was nice. The was restaurant you can walk across road to get to, they had a vending machines and a restaurant inside as an option as well. The bed was very nice compared to all the places I’ve been to so far! Everything was clean and staff was nice but the place is a bit confusing and the key cards for security reasons is great and all besides the fact it’s hard to get the scanner to read them for your floor number to be selected but other helped me with that! Very friendly and nice place ^w^

The experience was amazing

Na

Great stay. Love this property.

Usafe and no management on hotel. Bad staff

Sabrina was not a very friendly individual! Everyone else was very nice and very pleasant

People were very helpful, and happy there. Will stay again! Very nice place

Convenient location in Duluth as it close by most of my favorite dining options. This property has great potential but I wish they could do a little bit of upgrade to their in-room amenity like lightning, comforter and sheets as it get old. Maybe the next time I will bring my own

Hot tub out of order

It was very decent for the price

Business friendly

Updated rooms are beautiful

Great hotel, clean, quiet, and comfy beds but the buffet was absolutely not worth the money. For $16 a person go to a restaurant. It literally was water logged scrambled eggs, plain grits, potatoes, bacon, and the standard muffins, yogurt, and bread.

Thank you

Saturday night, there was party noise through 3:00 am and no security staff on site, and to make matters worse, at or around 5:00 am there was a couple screaming at each other next door or two doors down.

The only reason why I gave it 3 stars is because the hotel didn’t have any hot water to take a shower. I stayed for 2 days so it wasn’t too bad but not having any hot water can ruin a trip.

Employees were nice 😊

Amazing Experience

This hotel is definitely better than most in the area and for the price. The staff especially the breakfast hosts made this stay above average. The room not so much

Price was good

The guy that change me into a new room made me feel like I should never come back

Every thing is not good

Old outdated customer service bad

Good breakfast! Kind staff!!!

I had to make a deposit which I have not received back yet. I contacted the front desk which has not been helpful.

I had to make a deposit which I have not received back yet. I contacted front desk which has not been helpful.

The overall of the hotel is nice, I had a two bed, one of the bed had very strong smell of pee, good thing was, I brought my own bedsheet, so I put my bedsheet over the bed and slept on it.

Our patio had trash in the corner ( used cup and napkins). We had to go ask for towels. And nobody picked up our room the 3 days we stayed or brought more coffee pods.

It was great

Hotel

Really dirty under construction

I like good prices

The lock on the door was broken and towel rack. I enjoyed the stay otherwise. The room was clean and neat. The hotel was also clean and neat. .

The building is kept nicely!

Breakfast should be included as advertised online but it’s not. Also hotel room had a weird smell other than that the room was ok.

The carpet by the bathroom was drenched with water before we even got to take a shower. And tbe last night we stayed there was construction above our room that woke us up and it lasted for hours. We had a 6 hour drive back home that we needed to get sleep for so it was extremely unfortunate and disappointing.

Clean, friendly staff, nice amenities, great view from upper rooms. It is an older well maintained property. Feels like a resort.

Absolutely don’t recommend. The entire hotel apparently had no towels. We asked housekeeping, they had none. The pool had none. Called the front desk, they said they would send some up but they never came after waiting about an hour. I finally went to the front desk (had two freezing kids because the pool is ice cold being an outdoor pool in August and there were no towels down there) and they said they’d send them up. I told them I’d already been waiting for some to be sent up. They said sorry about that, but I still didn’t get any towels. Water fountains don’t work and they don’t put out the water dispenser on the weekends (that makes no sense?!). The water fountains also don’t work and the gym water was empty. Whole hotel smells like w33d. Hotels.com said we would get two buffet tickets per day and the hotel knew nothing about that. They finally agreed to give me one ticket a day when there were 3 of us. The first morning, the buffet worker was rude, when we walked up to the counter he snarked that the buffet was not complementary… I never insinuated that it was. I handed him the ticket and he was like oh go ahead. Overall staff was nice aside from the one restaurant worker. Seems like it used to be a really nice hotel due to its size and ballrooms etc. but is quite run down now. There was a fight next door to our room Saturday morning that woke me up from around 5-7. Front desk was called but it didn't stop them. Definitely not our best experience and we travel often.

The check-in staff were more busy conversing with themselves than with guest checking in, they may have said 9 words to me other than the disingenuous “sorry” they offered up for the long wait. The pool was filthy & full of debris, the indoor outdoor plexy glass separation looked like it hasn’t been touched since installing, and the “spa” was boarded up like a crime scene. Parking spots were very small, and the grounds needed trash pick up. Hotel is not well kept. Rooms gave a 90’s motel vibe - with no trash bags, no tub towel to stand on after the shower, and odd placements of light switches. Oh and a wonderful view of the roof right outside my room. The only thing positive about this 1-night stay (thank God it was just 1-night) was that some things were conveniently located around it (stores/food/gas). Oh, and I got a lovely checkout “show”as another guest cursed out the staff about her dissatisfaction- so I dropped my key & ran as the irate guest continued to escalate. Mind you this staff member was alone.. she even called security & no one came. At least not before I exited & loaded my vehicle. Just stay somewhere else!

Unfortunately, when you walk into the hotel it smells. I stayed in a room where the carpet was not the cleanest. The bathroom and furniture were subpar and dated. There was construction taking place right above me at 7am-banging, drilling, etc. I did call and complain and they gave me a late checkout. Don’t waste your money. I can see why they have a 3-star rating.

The room was amazing

I booked this room on third party website. I do believe i got downgraded room. Because everything looked old and outdated in the room. Laps, headboard and furniture. Wish I could have booked through the hotel itself. 2&1/2 star

Not so clean, Hotel lobby smells bad room display and curtains are just bad priced high for the condition

It would have been nice to have complimentary coffee.

Overall a pleasant stay!

Not hot water, dirty pool, stained walls

The room has a dead roach on the floor and overall the room wasn't feel clean and the air doesn't feel fresh. Breakfast was the only good thing.

Quiet, slightly older building. The desk was very helpful and friendly.

I’m 5 stars

No complaints.

Love this place. Property is clean and feels comfortable.

Lobby was clean, and the swimming pool was decent. But the room was old and had musty smell. Bed was uncomfortable and had lumps in the middle. I do not believe we will be going back to this hotel due to old room smell and cleanliness issue.

It was worth the money. It is a very beautful place to stay and very clean. I will recommend any friend to come and stay.

I do not wish to share

It was clean and everyone friendly

Great sleep on a comfortable bed

AC not cooling in 1st room, new room worse and NOT the room I reserve, but the maintenance man really tried and was very courteous