SureStay Hotel by Best Western Deer Park
About SureStay Hotel by Best Western Deer Park
Located within 14 miles of Space Center Houston and 16 miles of University of Houston, SureStay Hotel by Best Western Deer Park provides rooms in Deer Park. With free WiFi, this 3-star hotel has a seasonal outdoor swimming pool and a shared lounge. Texas Southern University is 17 miles away and Discovery Green Park is 17 miles from the hotel. At the hotel, each room includes a desk. Selected rooms contain a kitchenette with a fridge and a microwave. SureStay Hotel by Best Western Deer Park offers a buffet or continental breakfast. A business center and vending machines with snacks and drinks are available on site at the accommodation. Speaking English and Spanish, staff will be happy to provide guests with practical guidance on the area at the reception. Houston Toyota Center is 17 miles from SureStay Hotel by Best Western Deer Park, while BBVA Stadium - Houston Dynamo is 17 miles away. William P. Hobby Airport is 12 miles from the property.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Multilingual staff
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel staff is generally friendly and helpful, but the quality of the rooms varies significantly. Breakfast options are limited and often disappointing, with a lack of protein options. The hotel's location is convenient for many guests, but the cleanliness and condition of the rooms are frequent issues.
- Friendly and helpful staff
- Convenient location
- Inconsistent room quality and cleanliness
- Limited breakfast options
- 4/5
The room was rented for my husband. He said staff was very nice and the rome was clean. He said it would help if vending machines and ice machines were available. His wake up call was on time.. We knew this was not a luxury hotel but was very acceptable as he was in Houston for a family funeral and basically needed a place to sleep n shower.
- 5/5
Excellent stay
- 5/5
Great room, clean, pool and great food location near by.
- 4/5
Value Parking
- 4/5
Value Parking
- 4/5
Clean. Breakfast was limited to just cereals and mini wafffles with regular reminder to the staff to refill. Staff was courteous but there was only one very old person managing everything. It’s cheap but expect the service accordingly.
- 5/5
It was quiet and clean! Staff was great!
- 3.5/5
Good
- 3/5
Overall the hotel was clean and quiet for an overnight stay. The breakfast sucked!!!! Cereal, toast, bagel, waffles. Thats it. No protein! Didn't eat, coffee was ok at best. Older lady working the front was unfriendly and hard to hear, very soft spoken. Not bad for a 1 night stay in the area, it was ok. But 1 night would be about all.
- 4/5
Very clean & quiet, AC was great, beds were fairly comfortable! The rooms were cool but still very humid, everything just felt damp. Pillows were small but comfortable.
- 4/5
Very clean & quiet, AC was great, beds were fairly comfortable! The rooms were cool but still very humid, everything just felt damp. Pillows were small but comfortable.
- 3.5/5
Loved the location close to restaurants and stores .Beds were comfy and room was nice , clean and ac was great! Well we slept with the light on all night because the switch didn’t turn off and we couldn’t sleep I did let the lady in the front know she came and checked but she said nothing couldn’t be done since maintenance wasn’t there .
- 3.5/5
Loved the location close to restaurants and stores .Beds were comfy and room was nice , clean and ac was great! Well we slept with the light on all night because the switch didn’t turn off and we couldn’t sleep I did let the lady in the front know she came and checked but she said nothing couldn’t be done since maintenance wasn’t there .
- 5/5
Beds were comfy. Room was clean
- 5/5
Very clean, shower temperature and pressure was great, quiet and affordable. I was not able to use my Apple Pay , when clearly they had tap pay.
- 5/5
I was not able to use my Apple Pay , when clearly they had tap pay.
- 2/5
The smell in the room was very unpleasant , toilet was dirty and lights were flickering.
- 2/5
The smell in the room was very unpleasant , toilet was dirty and lights were flickering.
- 4/5
Very good
- 4/5
Was good parking, nice and clean room, nice personal, good breakfast
- 3.5/5
Good
- 5/5
Great Room! Will be returning back!
- 3/5
Pleasant
- 5/5
The room was big and very clean. Some tenants were very rowdy.
- 5/5
Some tenants were very rowdy.
- 5/5
Very well maintained, little pricey for less amenities but I believe the consistency of cleanliness makes up for it
- 5/5
Breakfast was typical continental breakfast but it was good and coffee as well. Room was nice and clean. Staff was friendly. I would be happy to stay there again.
- 4/5
Breakfast needs protein on the menu like eggs or meat. Parking was excellent. Rooms were clean and staff was great
- 5/5
It was clean and it was a good halfway point to all the locations that I needed to be Management was very courteous.A good place to say I will return
- 5/5
It was clean and it was a good halfway point to all the locations that I needed to be Management was very courteous.A good place to say I will return
- 4/5
Very good
- 4.5/5
Good location and it was well kept The a/c in our room was very loud when the fan would come on - but after awhile we got used to it
- 5/5
Very clean property staff super friendly nice breakfast to start the day off
- 5/5
Very clean property staff super friendly nice breakfast to start the day off
- 5/5
Convenient location. Bed was comfy. Room was clean.
- 4.5/5
Very clean and comfortable beds
- 5/5
Great
- 5/5
Exceptional
- 5/5
A
- 2/5
Hot tub was covered, unusable. TV in our room didn’t work. We were switched to different rooms 3 times for various reasons. Breakfast was the cheapest options available. Won’t be back.
- 5/5
Huge room
- 1/5
I do not like motel style “hotels”. I will never stay nor book there again. Just being honest.
- 4/5
There was people outside all hours of the night.
- 4/5
It was clean and we always saw the staff busy and working to keep everything nice and clean. There was people outside all hours of the night.
- 4.5/5
Superb
- 5/5
The room we had was larger than we needed, but we certainly did not feel cramped! It was spacious and spotless. Well worth the value.
- 5/5
The room we had was larger than we needed, but we certainly did not feel cramped! It was spacious and spotless. Well worth the value.
- 4.5/5
None
- 5/5
The breakfast was great. The location was great. Everything was great, I don’t see any changes that need to be made.
- 5/5
It’s very clean and staff is very friendly ❤️
- 5/5
It’s very clean and staff is very friendly ❤️
- 4/5
Didn't eat breakfast People hanging outside at night on the walkways
- 3/5
Great price
- 5/5
Everything was great, was pleased with the staff,and the room was clean
- 5/5
Everything was great, was pleased with the staff,and the room was clean
- 3/5
Room was ok !
- 3/5
Room was ok !
- 4/5
Very nice front desk and check in. Pleasant atmosphere in the lobby area. It is an older hotel with room doors to the outside. This can be a con and a pro. We like not having to cart our belongings down a hall and very convenient parking right outside your room so one can watch their vehicle. The rooms have been nicely maintained and clean. Not upscale but clean. Bed was comfy. I liked the size of the room with the extra sofa bed area. One does not feel so packed in. Bathtub for the shower but that's ok as long as you are not handicapped. Breakfast is minimal. The only hot food was pancakes. Overall, we would stay their again.
- 4/5
Very nice front desk and check in. Pleasant atmosphere in the lobby area. It is an older hotel with room doors to the outside. This can be a con and a pro. We like not having to cart our belongings down a hall and very convenient parking right outside your room so one can watch their vehicle. The rooms have been nicely maintained and clean. Not upscale but clean. Bed was comfy. I liked the size of the room with the extra sofa bed area. One does not feel so packed in. Bathtub for the shower but that's ok as long as you are not handicapped. Breakfast is minimal. The only hot food was pancakes. Overall, we would stay their again.
- 4/5
Not a full breakfast. No bacon or eggs but the waffles were good.
- 4/5
Not a full breakfast. No bacon or eggs but the waffles were good.
- 5/5
Very Friendly and professional staff. Room is very clean, and mattress extremely comfortable. Housekeeping does an exceptional job. Every day when i return to my room it has been thoroughly cleaned, bed made neatly and fresh bath towels placed where they belong.
- 5/5
Very Friendly and professional staff. Room is very clean, and mattress extremely comfortable. Housekeeping does an exceptional job. Every day when i return to my room it has been thoroughly cleaned, bed made neatly and fresh bath towels placed where they belong.
- 5/5
Really clean
- 5/5
Really clean
- 5/5
Simply a very clean and quiet place to stay. The staff is friendly and helpful. I stay here regularly and have had no issues! I would recommend it to anyone. It is a great value!
- 5/5
Simply a very clean and quiet place to stay. The staff is friendly and helpful. I stay here regularly and have had no issues! I would recommend it to anyone. It is a great value!
- 5/5
Yes
- 5/5
Yes
- 5/5
Very clean room! Staff very friendly and helpful. Lots of parking. Lots of fast food in the same block and on the same side of the road! Enjoyed my stay!
- 5/5
Very clean room! Staff very friendly and helpful. Lots of parking. Lots of fast food in the same block and on the same side of the road! Enjoyed my stay!
- 5/5
Very nice and polite front desk
- 5/5
Very nice and polite front desk
- 5/5
The room was clean, the staff was helpful and professional, the breakfast was good (waffles, yogurt, toast, cereals, milk, juice and a few other items).
- 5/5
The room was clean, the staff was helpful and professional, the breakfast was good (waffles, yogurt, toast, cereals, milk, juice and a few other items).
- 3/5
- 3/5
- 5/5
Rooms were clean
- 5/5
Rooms were clean
- 4.5/5
Very nice and clean Bed wasn’t like home
- 2.5/5
It is old. Not much life there. Not in a nice part of the city. Pool looked good but the hot tub was not functioning.
- 5/5
Great customer service
- 5/5
Great customer service
- 4/5
Good location for my needs
- 4/5
Live close by. A/C out at home. Property was convenient and pretty nice…EXCEPT FOR THE ROACH in one of the drawers. Not the large water bug roach prevalent in this area, but a small nasty one!!!
- 4/5
Live close by. A/C out at home. Property was convenient and pretty nice…EXCEPT FOR THE ROACH in one of the drawers. Not the large water bug roach prevalent in this area, but a small nasty one!!!
- 5/5
- 5/5
- 5/5
No
- 4/5
Price and location The a/c was noise
- 3/5
There were cockroaches when we entered the place.
- 3/5
There were cockroaches when we entered the place.
- 5/5
Perfect for 7 people.
- 5/5
Perfect for 7 people.
- 5/5
Very helpful front desk staff - great place to stay for the money.
- 5/5
Very helpful front desk staff - great place to stay for the money.
- 5/5
10/10 Everything was perfect
- 4/5
Overall good stay
- 4/5
Overall good stay
- 5/5
Good value for money. Staff was friendly and helpful.
- 5/5
Good value for money. Staff was friendly and helpful.
- 3/5
Okay
- 3/5
Okay
- 5/5
The pool hours. The sign posted was for 10 pm but when we got back it was little past nine and it was closed.
- 5/5
I like all. Nice peoples
- 5/5
I like all. Nice peoples
- 5/5
I will stay again.
- 5/5
I will stay again.
- 4.5/5
The bed was very hard. Not much variety for breakfast.
- 1/5
There were like 7 stacks of mattresses that were filthy right in front of the pool and side entrance. The staff lived on the top floor an followed us around snooping. Breakfast was nothing but waffles an yogurt juice was not working no milk for cereal ( came down at 7 am 8 to try different times) staff was never around to ask for help but they can follow you around property but when you dial 0 they show up in 2 seconds to check the room to give you back a deposit that was never mentioned online to book...
- 1/5
There were like 7 stacks of mattresses that were filthy right in front of the pool and side entrance. The staff lived on the top floor an followed us around snooping. Breakfast was nothing but waffles an yogurt juice was not working no milk for cereal ( came down at 7 am 8 to try different times) staff was never around to ask for help but they can follow you around property but when you dial 0 they show up in 2 seconds to check the room to give you back a deposit that was never mentioned online to book...
- 4/5
Room was clean and comfortable. Only real downside was the construction going on.
- 4/5
Room was clean and comfortable. Only real downside was the construction going on.
- 3/5
Good Place to stay
- 3/5
Good Place to stay
- 1/5
. A lot of noise called me so they could come into my room and do the renovation during my stay in my room
- 1/5
. A lot of noise called me so they could come into my room and do the renovation during my stay in my room
- 2/5
Room had a stale smell. Curtains would not close completely.
- 4/5
It's Okay 👍
- 4/5
It's Okay 👍
- 5/5
Attentive cleaning staff, room always cleaned and towels left daily and in a timely manner.
- 5/5
Attentive cleaning staff, room always cleaned and towels left daily and in a timely manner.
- 3/5
The room was very nice except, there was some type of small flies in the room. These were not mosquitos and we didn't have a door open other than walking in and out. The second night a cockroach was in the bathroom on the ceiling. We reported these issues to the front desk. Daily room cleaning was wonderful and done well. Towels are thin and small but I think this is standard for a motel like this.
- 3/5
The room was very nice except, there was some type of small flies in the room. These were not mosquitos and we didn't have a door open other than walking in and out. The second night a cockroach was in the bathroom on the ceiling. We reported these issues to the front desk. Daily room cleaning was wonderful and done well. Towels are thin and small but I think this is standard for a motel like this.
- 1/5
When I got there they put me in a room that was filthy. Bed not made taco bell everywhere. Very inconvenient. Also they never returned my $50 “deposit” which had I known that they did that i would have never went there to begin with. Definitely wouldn’t recommend this place to my worse enemy.
- 1/5
When I got there they put me in a room that was filthy. Bed not made taco bell everywhere. Very inconvenient. Also they never returned my $50 “deposit” which had I known that they did that i would have never went there to begin with. Definitely wouldn’t recommend this place to my worse enemy.
- 5/5
Very nice place.
- 5/5
Very nice place.
- 3/5
Was good other than not returning my deposit.
- 3/5
Was good other than not returning my deposit.
- 4/5
Clean
- 4/5
Clean
- 5/5
Great place to stay if your in the area.
- 5/5
Great place to stay if your in the area.
- 4/5
Convenient location
- 4/5
Convenient location
- 5/5
…
- 5/5
…
- 3/5
Toilet didn’t work and I had no microwave in my room
- 3/5
Toilet didn’t work and I had no microwave in my room
- 5/5
Last minute booking and was perfect.
- 5/5
Last minute booking and was perfect.
- 5/5
Amazing staff, clean rooms, wonderful location.
- 5/5
Amazing staff, clean rooms, wonderful location.
- 1/5
Charged me $94/day plus $20/day for my dog. As well as a $100 deposit. I left the room picked up and in order and they still charged me an additional $50 after I left...then my 2 year old dog died just a couple of days after leaving there from having ingested poison.
- 1/5
Charged me $94/day plus $20/day for my dog. As well as a $100 deposit. I left the room picked up and in order and they still charged me an additional $50 after I left...then my 2 year old dog died just a couple of days after leaving there from having ingested poison.
- 1/5
My stay was booked days in advance for a smoking room. When I arrived, I was informed they did not have any nonsmoking rooms available, and I would have to stand outside. The weather was cold and windy so instead of staying the night with my husband who I only get 1 night a week with I went home. My night was ruined, and I will not get to spend time with my family for another 7 days. Also, there was a used washcloth in the restroom over the shower rod.
- 1/5
My stay was booked days in advance for a smoking room. When I arrived, I was informed they did not have any nonsmoking rooms available, and I would have to stand outside. The weather was cold and windy so instead of staying the night with my husband who I only get 1 night a week with I went home. My night was ruined, and I will not get to spend time with my family for another 7 days. Also, there was a used washcloth in the restroom over the shower rod.
- 5/5
Stuff
- 5/5
Stuff
- 5/5
Very quiet and I'm walking distance of several stores and restaurants
- 5/5
Very quiet and I'm walking distance of several stores and restaurants
- 5/5
The desk clerk was so polite and friendly. Property was quiet after dark. Location was very practical for what I needed. Price was great compared to the hotel across the street. I will be back for sure
- 5/5
The desk clerk was so polite and friendly. Property was quiet after dark. Location was very practical for what I needed. Price was great compared to the hotel across the street. I will be back for sure
- 2/5
Room is tiny and congested Beds and sofa very much soggy
- 2/5
Room is tiny and congested Beds and sofa very much soggy
- 4/5
Huge room, nice staff
- 4/5
Huge room, nice staff
- 5/5
The room was nice as they gave me a first floor room per my request. Also. I was scheduled to come on a Thursday night for a Friday morning meeting. However, got word that my meeting was postponed to Monday at the last minute. I missed the deadline for cancellation/changes. So called to ask them to move reservation to Sunday night. They were kind to allow me to do this.
- 5/5
The room was nice as they gave me a first floor room per my request. Also. I was scheduled to come on a Thursday night for a Friday morning meeting. However, got word that my meeting was postponed to Monday at the last minute. I missed the deadline for cancellation/changes. So called to ask them to move reservation to Sunday night. They were kind to allow me to do this.
- 5/5
It was ok
- 5/5
It was ok
- 2/5
No shampoo or conditioner.. microwave is not working.
- 2/5
No shampoo or conditioner.. microwave is not working.
- 5/5
Best reception ever
- 5/5
Best reception ever
- 2/5
Smell is really bad. No sun-block curtains, even no blackout curtains. No privacy.
- 2/5
Smell is really bad. No sun-block curtains, even no blackout curtains. No privacy.
- 2/5
There were cigarette butts everywhere, alcohol.cabs abd bottles all around, people outside partying in frontbof doors with bbq grulles and being loud all bours or the evening and night. Lots of foot traffic.
- 2/5
There were cigarette butts everywhere, alcohol.cabs abd bottles all around, people outside partying in frontbof doors with bbq grulles and being loud all bours or the evening and night. Lots of foot traffic.
- 2/5
Outdated and kinda seedy
- 2/5
Outdated and kinda seedy
- 3/5
Poor lighting.
- 3/5
Poor lighting.
- 5/5
Easy check in and out.
- 5/5
Easy check in and out.
- 5/5
10/10 hotel was clean staff was super nice I definitely felt welcome !
- 5/5
10/10 hotel was clean staff was super nice I definitely felt welcome !
- 4/5
The evening staff was nice, there wasn't any info for the wifi anywhere n front desk didn't let us know when we checked in, breakfast was cut off at 9 which sucks for people that get in late at night. The guy working the desk in morning wasn't very friendly but the other girl that checked us out was very nice. The room was okay just took forever to cool down because they have the settings up so high when you get in the room
- 4/5
The evening staff was nice, there wasn't any info for the wifi anywhere n front desk didn't let us know when we checked in, breakfast was cut off at 9 which sucks for people that get in late at night. The guy working the desk in morning wasn't very friendly but the other girl that checked us out was very nice. The room was okay just took forever to cool down because they have the settings up so high when you get in the room
- 5/5
Check in staff amazing !!!!
- 5/5
Check in staff amazing !!!!
- 5/5
Front desk staff in the morning is amazing !!!!
- 5/5
Front desk staff in the morning is amazing !!!!
- 1/5
As soon as I walked into the room it was hot I called the front desk and was told it might take a little while to cool down. Later that evening we came back to the room and it was still hot. The front desk told us the only thing they can do is bring us a fan. Next day I speak to the front seat to let them know it was still warm in our room so if the could please change the room we were in. They sent someone in and we were told there was a cord in the way of something it should be fine. Still no new room the only way we stayed cool was because of the fan and a bucket of ice used behind the fan. The last day we were so busy we just dealt with it and left around five in the morning
- 1/5
As soon as I walked into the room it was hot I called the front desk and was told it might take a little while to cool down. Later that evening we came back to the room and it was still hot. The front desk told us the only thing they can do is bring us a fan. Next day I speak to the front seat to let them know it was still warm in our room so if the could please change the room we were in. They sent someone in and we were told there was a cord in the way of something it should be fine. Still no new room the only way we stayed cool was because of the fan and a bucket of ice used behind the fan. The last day we were so busy we just dealt with it and left around five in the morning
- 5/5
Thank goodness my family and I were able to get a room for the days we were without power! Everyone was very nice & they had a good free hot breakfast!
- 5/5
Thank goodness my family and I were able to get a room for the days we were without power! Everyone was very nice & they had a good free hot breakfast!
- 3/5
There were no attendees to assist with luggage especially for the second floor
- 3/5
There were no attendees to assist with luggage especially for the second floor
- 5/5
Great stay
- 5/5
Great stay
- 2/5
Floor was completely wet, no channels on TV for movies and when I called the front to inquire about movies they simply told me that they don’t do that, curtains didn’t close all the way.
- 2/5
Floor was completely wet, no channels on TV for movies and when I called the front to inquire about movies they simply told me that they don’t do that, curtains didn’t close all the way.
- 2/5
The rooms were not clean, there was hair everywhere and the rooms smelled terrible. They need better pillows
- 2/5
The rooms were not clean, there was hair everywhere and the rooms smelled terrible. They need better pillows
- 3/5
Room smelt like mildew.
- 3/5
Room smelt like mildew.
- 3/5
Service was great overall but the room quality was more on the bad side. Air conditioner filter was really dirty so having it on made us sick with a cough and runny nose. When you first walk into the room, it has a real old smell. The free breakfast that is provided is literally just waffles, bagels/bread, individually wrapped muffins, and cereal. There’s no hot foods provided like eggs or sausage. On a better note, has great wifi speed, a comfortable bed, and great service from the cleaning ladies/ men.
- 3/5
Service was great overall but the room quality was more on the bad side. Air conditioner filter was really dirty so having it on made us sick with a cough and runny nose. When you first walk into the room, it has a real old smell. The free breakfast that is provided is literally just waffles, bagels/bread, individually wrapped muffins, and cereal. There’s no hot foods provided like eggs or sausage. On a better note, has great wifi speed, a comfortable bed, and great service from the cleaning ladies/ men.
- 5/5
I am diabetic and everything that was offered for breakfast was carbs and sugar. Which is common for most hotels. Had a great experience here!
- 5/5
I am diabetic and everything that was offered for breakfast was carbs and sugar. Which is common for most hotels. Had a great experience here!
- 5/5
Clean quiet property
- 5/5
Clean quiet property
- 4/5
Nice quite place to stay decent and good price
- 4/5
Nice quite place to stay decent and good price
- 5/5
Comfortable, quiet and clean place. Staffs are helpful. Recommend. There is still room to improve breakfast items.
- 5/5
Comfortable, quiet and clean place. Staffs are helpful. Recommend. There is still room to improve breakfast items.
- 5/5
My room showed small signs of remodeling but was extremely clean, comfortable, and the climate control was excellent. The are fast food options across the street and I saw nothing to make me question the safety of the property. For one or two nights of business or travel, I highly recommend this spot. I was in town visiting friends and found my night here relaxing.
- 5/5
My room showed small signs of remodeling but was extremely clean, comfortable, and the climate control was excellent. The are fast food options across the street and I saw nothing to make me question the safety of the property. For one or two nights of business or travel, I highly recommend this spot. I was in town visiting friends and found my night here relaxing.
- 2/5
My stay was ok, but quite pricey, i did choose this one because looks good at the picture, and offering brakfast, i was disappointed because no eggs or bacon offered. I checked hotels around and the fee was less and they offer hot brakfast.
- 2/5
My stay was ok, but quite pricey, i did choose this one because looks good at the picture, and offering brakfast, i was disappointed because no eggs or bacon offered. I checked hotels around and the fee was less and they offer hot brakfast.
- 5/5
Excelente service of all personnel!
- 5/5
Excelente service of all personnel!
- 5/5
Friendly staff. Nice pool.
- 5/5
Friendly staff. Nice pool.
- 1/5
Roaches , sheets had stains will never ever stay here again..
- 1/5
Roaches , sheets had stains will never ever stay here again..
- 3/5
Smell in room, one manager accused us of having an animal but we found the animal and took it to a person who cares for strays the manager was very rude
- 3/5
Smell in room, one manager accused us of having an animal but we found the animal and took it to a person who cares for strays the manager was very rude
- 3/5
Mattress very uncomfortable.
- 3/5
Mattress very uncomfortable.
- 4/5
Front desk lady was super nice and accommodating. Upstairs ice machine was not working again. I came two months previously and it was not working then.
- 4/5
Front desk lady was super nice and accommodating. Upstairs ice machine was not working again. I came two months previously and it was not working then.
- 5/5
Wnjoyed the clean rooms also the front desk worked with us on stay very helpful
- 5/5
Wnjoyed the clean rooms also the front desk worked with us on stay very helpful
- 5/5
Clean rooms. Convenient. Very nice staff.
- 5/5
Clean rooms. Convenient. Very nice staff.
- 5/5
The room Was clean the jet tub was nice the location was near a few fast-food places thats walkable overall great place and nice staff
- 5/5
The room Was clean the jet tub was nice the location was near a few fast-food places thats walkable overall great place and nice staff
- 4/5
Old property but ok for one night stay
- 4/5
Old property but ok for one night stay
- 5/5
Room clean
- 5/5
Room clean
- 5/5
Staff was very helpful and friendly. Room was very clean and comfortable. Would definitely stay here again!
- 5/5
My go-to place when I have work in the area. From the family friendly atmosphere to the exceptional customer service, Surestay has it all. Top-Notch all around 🙏
- 5/5
Helped me when the original hotel I booked did not have my reservation and let me check in with $50 extra
- 5/5
Exceptionally wonderful staff!!
- 5/5
The front desk staff person was helpful. I just had knee surgery and our room was origianl upstairs. She kindly changed our room to the down stairs handicap access room. We were greatly appreciative.
- 5/5
Coming from a state with snow, I wished that orbitz and the hotel website would have mentioned that the pool is only open seasonally. My kids were very disappointed cause that's what they were looking forward to most. Even the hot tub was not open. Overall, I would book again.
- 5/5
Keral was very friendly and personable. Great stay. Nice and quiet and clean.
- 2/5
Room was adequate for our needs. We expected more from a "Best Western " chain.
- 3/5
Very nice customer service.
- 2/5
Carpet was sticky to barefoot. Too much room freshener which gave allergic reactions to us. No proper wall insulation, we could hear snoring noise from neighboring units. Overall, not a great experience. Property is very old and not maintained well.
- 1/5
Came down for breakfast at 945 and it was already shut down! The biggest issue was that there was no assistance or help for the handicapped guests!!!
- 5/5
Good
- 4/5
Breakfast was ok if you like toast and cereal.
- 4/5
We stayed there for a couple of days because we just needed to place to sleep and relax. The accommodation suited our needs perfectly. We enjoyed our stay, and the hotel was well kept and the staff was very hospitable.
- 5/5
Room was nice and big. Bed was comfy. Check-in and out was easy. Breakfast was on time and good.
- 5/5
- 5/5
The beds were so comfy slept like a baby ! Breakfast was a nice selection !! Will definitely stay here again if the need arises !
- 4/5
Very few breakfast options. Door mat wasn't kept at the bathroom which made us walk into the room with wet feet.
- 3/5
First night had room that had heavy musty smell. We made it through first night. But smell to much. Front desk changed rooms for us. 2nd room much better. Appreciated front desk willingness to assist.
- 3/5
It was good
- 5/5
I really wanted a room with in room hot tub but that wasn't offered to me online.
- 4/5
Nice place, convenient to everything. Paling is minimal so secure a spot when you can