Quality Inn & Suites Decatur - Atlanta East

Great stay

Pleasant

Very good

Nothing Everything

There was no breakfast. Breakfast

The advertisement said that there were Jacuzzis or hot tubs or something to that effect. It didn’t specify in the room or it just say on the premises which there was not and the refusal to give back the money was a problem for me because for advertise

Only for one night but not bad

Bad

Nothing The location wasn’t clean enough there was bugs on the ground as you walking down the hallway the pool wasn’t clean. The night time manager was rude we book a room for 4 people only gave 3 rags n towel horrible

The location wasn’t clean enough there was bugs on the ground as you walking down the hallway the pool wasn’t clean. The night time manager was rude we book a room for 4 people only gave 3 rags n towel horrible

Thoroughly Enjoyed The Whirlpool Room N/a

Thoroughly Enjoyed The Whirlpool Room N/a

Staff is nice. Rooms were clean. Big parking. Good breakfast. Pool was closed unfortunately on the day we were there.

I liked the location and loved the jacuzzi Nothing

I liked the location and loved the jacuzzi Nothing

Exceptional

Very poor

The location was great for me BUT the desk attendant ask me to bring down my towels to get new clean ones.. I didn’t like that

Exceptional

Good

Exceptional

Passable

Location was convenient to what we needed. Room was clean.

The shower was terrible I slipped and fell, there was a make up sponge under the sink on the floor so I know it wasn't cleaned, one wash cloth wash nasty gray coloered, and hand towel hanging behind toilet had make up on it, the light above sink flashed on and off, and there was a terrible pipe making terrible noise in the wall. I would never recommend this place

The shower was terrible I slipped and fell, there was a make up sponge under the sink on the floor so I know it wasn't cleaned, one wash cloth wash nasty gray coloered, and hand towel hanging behind toilet had make up on it, the light above sink flashed on and off, and there was a terrible pipe making terrible noise in the wall. I would never recommend this place

Exceptional

Could use some updates, for example USB or c cord charger in the walls or at least the ones that are on the outdated clock could work. Otherwise, we had a good experience was just there for 2 nites, came in town for a family member who was sick and was at Emory Hospital. The staff was very friendly and respectful. Our room was clean. The continental buffet was super basic. Just had waffles, cereal, oatmeal, and orange juice and coffee. So it was enough to have a bite before getting out for the day, but don’t use the breakfast to make your decision if you are a big breakfast eater.

Near stores, restaurants, and highway Wash cloths and hand towels were brown in color due to no bleach ever used on them. Lumpy mattress, rust in tub, boring no protein breakfast.

Near stores, restaurants, and highway Wash cloths and hand towels were brown in color due to no bleach ever used on them. Lumpy mattress, rust in tub, boring no protein breakfast.

Nice

Good

Good

Good

Location was great. The jacuzzi room was amazing. Nothing

Location was great. The jacuzzi room was amazing. Nothing

Good room. TV didn’t fall this time

Yes

Clean and comfortable No regrets

Clean and comfortable No regrets

Also, the "free full breakfast" is just a waffle maker, Quaker instant oatmeal, yogurt, and cereal. Although staff were nice and accommodating, I cannot recommend a hotel that has bed bugs. And the manager's response to "kill it" is not acceptable.

Very clean

No parking room was small compared to the pictures no sofa with pull out bed

My concern was with the cleanliness of the facility. The carpet need cleaning and replacing in the room I occupied and 2 bugs were found in one of the beds in my room. The staff was notified but there was only 1 staff member on hand and when I requested bedding change, I was told that I could get additional bedding but would have to change the bedding myself, which I did. This room was rented for out of town guests due to a funeral being attended and I chose this hotel from the reviews that I read. I was not satisfied with the accommodation. It also had a light smell of marijuana in the lobby and hall areas.

Staff was friendly

Sticky floor in rooms

Price was very reasonable. And, the Location was convenient to the places I needed to go for the weekend. Hotel Management wouldn't allow hotel Guests to take food to our room. Otherwise, no major issues. Staff was friendly and helpful.

...

Anyway, they were quick, reasonable and pleasant at Quality Inn. I appreciate them for moving so quickly. It was the night before my graduation. The elevator was a little scary. The hallway smell was a little off. The previous guest soap was left in the shower. They could clean better. And have a trash can in the bathroom. It was some noisey kids during quiet time but that's not their fault however they could put up a sign "Quiet time from 11 pm to 6 am

They took miney off my xard because we can in late, did not refund my $ and charged my companion again even more monwy dor another room & the next morning his Mercedes was broken into right in front of the hotel & bitging was done to compensatw him.

When you have to park in the back lot there’s no entrance you have to go all the way around to the front

Very clean and work with you I liked everything about the property

Great place to stay

Great place to stay

Well from starters , I never checked in , once uu get to the property they try to charge you an extra 75$ but didn’t say that online, so this hotel took my money and lied about my visit

The bed was terrible

The bed was terrible

Good service

Good service

The room was a bit run down. Definitely didn't look like the pictures. Especially the bathroom. Needs to be updated badly.

The room was a bit run down. Definitely didn't look like the pictures. Especially the bathroom. Needs to be updated badly.

The old carpet

Great location Nothing

It was clean The people upstairs where noisy and obnoxiously loud. Sounds like kids running around and fighting going on.

Room was clean, staff was nice.

Room was clean, staff was nice.

Everything was great. Sam had the best costume service and took care of my needs. He and the property were amazing.☺️

This hotel was filthy I tried to get a refund but didn’t even though I only spent 1 night out of the 2 that I booked. Would not recommend this hotel to anyone

Seemed clean. Had everything we needed. No decent protein with breakfast. Only tiny yogurts. Maybe there had been hard boiled eggs, but wasn’t any when I came.

Room was clean and beds were ok. Shower head needs to be upgraded and pillows need to be bigger.. The breakfast was bad, apple was rotten. Muffins stale..

Breakfst was ok.pleasant staff.Tried to be helpful. In major need of renovation.carpet and vynal in hallway torn and coming off floor.Helpful. staff, fighting a loosing battle..Smell was terrible.Garlic curry smell overwhelming.

There were very strict rules around breakfast and room service. We were not allowed to have breakfast upstairs & when we requested towels they told us to bring them downstairs in order to receive new ones

There were very strict rules around breakfast and room service. We were not allowed to have breakfast upstairs & when we requested towels they told us to bring them downstairs in order to receive new ones

Yes

Yes

Not really they didn't clean my room on time they clean after I had check out and when I had all the food they didn't let the person deliver the food to me I had to come and meet them at the door and also I had a guest came over to visit me and then they did not let the gas come in also

Not really they didn't clean my room on time they clean after I had check out and when I had all the food they didn't let the person deliver the food to me I had to come and meet them at the door and also I had a guest came over to visit me and then they did not let the gas come in also

Very nice hotel.

Very nice hotel.

Everything was wonderful except on Expedia’s end. At check-in, I was told that my card was declined by Expedia and I had to contact them. I waited 25 minutes for resolution with no explanation…..my card worked fine. After a long day of traveling, this was the last thing I needed.

Everything was wonderful except on Expedia’s end. At check-in, I was told that my card was declined by Expedia and I had to contact them. I waited 25 minutes for resolution with no explanation…..my card worked fine. After a long day of traveling, this was the last thing I needed.

The second room smelled better but wasn’t as clean…

The second room smelled better but wasn’t as clean…

Yes parking was great 👍

Yes parking was great 👍

The Location was perfect Hotel staff was very courteous and professional. We really enjoyed out stay. Whenever in Charlotte will be our go to Staycation.

The Location was perfect Hotel staff was very courteous and professional. We really enjoyed out stay. Whenever in Charlotte will be our go to Staycation.

Towels, not clean had to switch for cleaner towels make such a big deal when you ask for clean line and towels sofa mattress was not clean at all very dirty did not have a spare one had to take a blanket to cover the mattress then put a Fitted sheet over the mattress they did not try to help me figure out a solution for the dirty mattress, but made such a big deal when you ask for some clean towels they want you to count the ones that you give them so they can replace it ridiculous and a lot of time consuming when you’re trying to go somewhere and you want to shower I travel a lot and stay in a lot of photos and a lot of state. However, this has been the worst experience. I do not like.

Towels, not clean had to switch for cleaner towels make such a big deal when you ask for clean line and towels sofa mattress was not clean at all very dirty did not have a spare one had to take a blanket to cover the mattress then put a Fitted sheet over the mattress they did not try to help me figure out a solution for the dirty mattress, but made such a big deal when you ask for some clean towels they want you to count the ones that you give them so they can replace it ridiculous and a lot of time consuming when you’re trying to go somewhere and you want to shower I travel a lot and stay in a lot of photos and a lot of state. However, this has been the worst experience. I do not like.

It's was a okay place to stay for the valve. Nice clean and comfortable.

It's was a okay place to stay for the valve. Nice clean and comfortable.

The stay,cleanliness and service was great but the beds are very uncomfortable my body is still in a lot of pain and the breakfast could've had more selections

The stay,cleanliness and service was great but the beds are very uncomfortable my body is still in a lot of pain and the breakfast could've had more selections

Room was supposed to be non smoking, but it had a slight smell to it

Room was supposed to be non smoking, but it had a slight smell to it

The breakfast was incomplete.

The breakfast was incomplete.

No

No

Nice clean room for the price .

Nice clean room for the price .

The staff were very nice and welcoming, the place smelled nice in the halls and in room. Breakfast was good too!

The staff were very nice and welcoming, the place smelled nice in the halls and in room. Breakfast was good too!

Breakfast was very carb heavy. Room 207 refrigerator doesn't work which is a problem since I am diabetic and need to have my medicine refrigerated. Other than this few minor setbacks, the room is comfortable and cozy. Great writing desk and chair and king size bed is awesome! Shower works great. Everything else is good as well. I would possibly stay here again, but use cash instead of debit card!

Breakfast was very carb heavy. Room 207 refrigerator doesn't work which is a problem since I am diabetic and need to have my medicine refrigerated. Other than this few minor setbacks, the room is comfortable and cozy. Great writing desk and chair and king size bed is awesome! Shower works great. Everything else is good as well. I would possibly stay here again, but use cash instead of debit card!

Our truck was broken into in the parking lot

Our truck was broken into in the parking lot

Smell like weed. Nice view

Smell like weed. Nice view

The beds are no good. The bed need to be thrown out all the Springs are popping out of the bed, new mattress needed in their facility.

The beds are no good. The bed need to be thrown out all the Springs are popping out of the bed, new mattress needed in their facility.

👍

👍

😍

😍

Good service but the pool was unavailable

Good service but the pool was unavailable

Pool was green. Carpets ragged, had problems with food availability at breakfast. Towels small and gray. No room cleanup

Pool was green. Carpets ragged, had problems with food availability at breakfast. Towels small and gray. No room cleanup

Location

Location

I booked this room due to it being the closest to the event location and having a jacuzzi bath with the best price, not to mention good reviews from what I could see and a good overall rating, well when we arrived at 3am exhausted after a day of travel and fun we had to wait at least 20 min to even be buzzed into the front door to check in, then I ask the man our room has a jacuzzi tub correct? And he says “oh no you didn’t pay for that room” online in every way it looked as if I had booked that room so it was disappointing to not receive it… he said it would be an additional 300$ to upgrade to that room… I decided and we climbed the stairs to our room which smelled very musty and the shower was broken… we go back down the stairs and tell the guy, he insists we where confused and didn’t know how to work the shower and climbed us back up the stairs to see for himself infact it was broken. They had no more rooms available with a king sized bed except a handicap room so we took it and the shower head would only go like 4foot tall max so we had to hold the shower head up to shower. The whole place smelled musty and we heard multiple people say there room smelled mildewed. The beds where terrible and rock hard. Anyway it was not at all what I expected or anticipated. And definitely not a 7 out of 10 experience

I booked this room due to it being the closest to the event location and having a jacuzzi bath with the best price, not to mention good reviews from what I could see and a good overall rating, well when we arrived at 3am exhausted after a day of travel and fun we had to wait at least 20 min to even be buzzed into the front door to check in, then I ask the man our room has a jacuzzi tub correct? And he says “oh no you didn’t pay for that room” online in every way it looked as if I had booked that room so it was disappointing to not receive it… he said it would be an additional 300$ to upgrade to that room… I decided and we climbed the stairs to our room which smelled very musty and the shower was broken… we go back down the stairs and tell the guy, he insists we where confused and didn’t know how to work the shower and climbed us back up the stairs to see for himself infact it was broken. They had no more rooms available with a king sized bed except a handicap room so we took it and the shower head would only go like 4foot tall max so we had to hold the shower head up to shower. The whole place smelled musty and we heard multiple people say there room smelled mildewed. The beds where terrible and rock hard. Anyway it was not at all what I expected or anticipated. And definitely not a 7 out of 10 experience

Thanks

Thanks

Staffs not friendly. Maybe it's just a cultural thing. The carpet my room is very dirty. I stayed two nights. Breakfast services is a joke. Pool and the surrounding area VERY dirty.

Staffs not friendly. Maybe it's just a cultural thing. The carpet my room is very dirty. I stayed two nights. Breakfast services is a joke. Pool and the surrounding area VERY dirty.

Nothing at this time.

Nothing at this time.

Customer service was nice I have a few complaints the room smelled really bad and the bathroom had mold i ended up buying cleaning supplies to clean

Customer service was nice I have a few complaints the room smelled really bad and the bathroom had mold i ended up buying cleaning supplies to clean

Customer service was amazing but the stay was horrible mold , smelled everything was dirty , paint was chipping everywhere

Customer service was amazing but the stay was horrible mold , smelled everything was dirty , paint was chipping everywhere

Dirty sheets I was double charged because the clerk did not know how to operate the machine. I want my money back.

Dirty sheets I was double charged because the clerk did not know how to operate the machine. I want my money back.

The neighbors were loud

The neighbors were loud

Bad hotel looks a mess

Bad hotel looks a mess

The shower in the room didn't work. It was only able to be a bath, there was no lever to turn the shower head on. The head was also coming out of the wall

The shower in the room didn't work. It was only able to be a bath, there was no lever to turn the shower head on. The head was also coming out of the wall

My stay at the hotel was not good at all after the first stay i had to check out of the room due to my sinus and allergies the carpet was dirty and the room was smokey i literally cough most of the night. And when i ask for a reimbursed on the remaining nights they said i would have to be reimbursed through expida,

My stay at the hotel was not good at all after the first stay i had to check out of the room due to my sinus and allergies the carpet was dirty and the room was smokey i literally cough most of the night. And when i ask for a reimbursed on the remaining nights they said i would have to be reimbursed through expida,

Front desk clerk was very helpful and understanding. He was patient and nice while working with he when it came to a issue with my stay.

Front desk clerk was very helpful and understanding. He was patient and nice while working with he when it came to a issue with my stay.

Good location

Good location

It is near by the area i like. Shopping. Lounges. Food. Etc. However in a year ive witnessed a decline in the hotel room's care and cleanliness. This time it was heavily soiled/stained towels, large area of carpet that appeared to be replaced but was just failing the "let's make it look nice" test and the toilet had the "ive been cleaned" wrapper on it but i wiped away very visible dirt on the toilet seat. Staff is nice but that can't make up for the lack of care of the room that their guests stay in while in town.

It is near by the area i like. Shopping. Lounges. Food. Etc. However in a year ive witnessed a decline in the hotel room's care and cleanliness. This time it was heavily soiled/stained towels, large area of carpet that appeared to be replaced but was just failing the "let's make it look nice" test and the toilet had the "ive been cleaned" wrapper on it but i wiped away very visible dirt on the toilet seat. Staff is nice but that can't make up for the lack of care of the room that their guests stay in while in town.

It is ok for a stop over stay but there are better options

It is ok for a stop over stay but there are better options

The hotel is a three stars, but overall the staff is very helpful. The rooms are clean and straight to the point but not a 4 or 5 stars so don’t go there expecting to be at the Hilton. It is a good for a 3 stars. The bathroom is clean, shower works, be nice and they will be nice, that’s how life works. I was there for a couple weeks with my son, I don’t have any complain and I certainly did not go there to expect 4-5 stars service but you get what you give in return. What I cared about is that the room is clean and so is the bathroom. Don’t go there to pick on everything or stay at the Hilton end of story. They also have a breakfast that is the same everyday, cereals, juice, coffee, tea, waffles, bread, oatmeal, yogurt. They have a small gym and laundry workable with quarters which does the job when you stay for a couple weeks. (2.75/washer and dryer) I have no complaint, I think it’s pretty good for a three stars ⭐️

The hotel is a three stars, but overall the staff is very helpful. The rooms are clean and straight to the point but not a 4 or 5 stars so don’t go there expecting to be at the Hilton. It is a good for a 3 stars. The bathroom is clean, shower works, be nice and they will be nice, that’s how life works. I was there for a couple weeks with my son, I don’t have any complain and I certainly did not go there to expect 4-5 stars service but you get what you give in return. What I cared about is that the room is clean and so is the bathroom. Don’t go there to pick on everything or stay at the Hilton end of story. They also have a breakfast that is the same everyday, cereals, juice, coffee, tea, waffles, bread, oatmeal, yogurt. They have a small gym and laundry workable with quarters which does the job when you stay for a couple weeks. (2.75/washer and dryer) I have no complaint, I think it’s pretty good for a three stars ⭐️

Breakfast sucked. What got me was card was deactivated at 9 a.m day of departure. Front desk activated it with no problem. I throught it was a mistake but other guest said theirs were deactivated also. Was told time change but that should of been fixed weeks ago.

Breakfast sucked. What got me was card was deactivated at 9 a.m day of departure. Front desk activated it with no problem. I throught it was a mistake but other guest said theirs were deactivated also. Was told time change but that should of been fixed weeks ago.

Smelled terrible, broken beds, not enough towels, bathroom doors not shutting properly, place needs work on.

Smelled terrible, broken beds, not enough towels, bathroom doors not shutting properly, place needs work on.

It was a nice day no big deal

It was a nice day no big deal

N/a

N/a

Rooms are clean and service is absolutely excellent - the staff always provide what you need.

Rooms are clean and service is absolutely excellent - the staff always provide what you need.

Clean, good service

Clean, good service

The host was nasty ask for towels he told us we could was them rooms not clean horrible experience

The host was nasty ask for towels he told us we could was them rooms not clean horrible experience

I enjoyed my stay. The room was clean and staff were pleasant!

I enjoyed my stay. The room was clean and staff were pleasant!

The best... Rooms always clean.. very friendly staff

The best... Rooms always clean.. very friendly staff

This property seriously needs updating. Not very clean. Had stale odor.

This property seriously needs updating. Not very clean. Had stale odor.

UNPROFESSIONAL AND OVER CHARGED MY CARD TWICE. REFUSE TO LET ME SPEAK TO LEADERSHIP. ANTS IN THE ROOMS AND WATERED DOWN JUICE FOR BREAKFAST

UNPROFESSIONAL AND OVER CHARGED MY CARD TWICE. REFUSE TO LET ME SPEAK TO LEADERSHIP. ANTS IN THE ROOMS AND WATERED DOWN JUICE FOR BREAKFAST

No fire safety windows

No fire safety windows

It was decent for what it’s worth. Cant complain

It was decent for what it’s worth. Cant complain

Staff was fairly nice but room was dirty. Shower drain was clogged so water was pooling in the shower tub. Floors didn't seem very clean.

Staff was fairly nice but room was dirty. Shower drain was clogged so water was pooling in the shower tub. Floors didn't seem very clean.

Nice property

Nice property

The bed mattress is very uncomfortable. Breakfast selection was terrible. Thankfully there is a IHOP nearby.

The bed mattress is very uncomfortable. Breakfast selection was terrible. Thankfully there is a IHOP nearby.

The management has changed from the previous times we have stayed here. They did some repairs on the toilet seat after we were in the room. Also they have economized on toiletries. There is no place to meet as the dining area is closed.

The management has changed from the previous times we have stayed here. They did some repairs on the toilet seat after we were in the room. Also they have economized on toiletries. There is no place to meet as the dining area is closed.

I left my medicine in the fridge an they saved it for me that was very important to me an they were nice an professional

I left my medicine in the fridge an they saved it for me that was very important to me an they were nice an professional

Easy to get to from the highway and it’s quiet. Friendly staff.

Easy to get to from the highway and it’s quiet. Friendly staff.

Very Nice!

Very Nice!

Room supposed to be smoke free but smelled like smoke and the hallway did as well. Walls too thin could hear people next door talking and watching tv all night. Bed hard a rock. Arms fell asleep. Back stiff next morning.

Room supposed to be smoke free but smelled like smoke and the hallway did as well. Walls too thin could hear people next door talking and watching tv all night. Bed hard a rock. Arms fell asleep. Back stiff next morning.

Great

Great

Great

Great

Excellent

Excellent

Staff was friendly

Staff was friendly

The hotel needs to be remodeled. The property was not safe.The camera didn't work one of the guests car was broken in. They are misleading guests about the breakfast. The juice machine was nasty. The few items they offered for breakfast was old and the milk was warm. The hotel smells like it has a issue with mold and mildew. The furniture in the suite is out of data and need to be cleaned.The front desk person was rude and I heard her talking about the guests in a very rude way.I traveled from out of town and was very disappointed with this location. I booked on Expedia a month in advance and went I tried to check in I was told I had to pay a deposit. The lock on the room door didn't work properly. Limiting channels on the tv. I glad I only booked for one night I will never booked at this hotel again. PLEASE TAKE THIS AS A WARNING ⚠️ not wroth the money.

The hotel needs to be remodeled. The property was not safe.The camera didn't work one of the guests car was broken in. They are misleading guests about the breakfast. The juice machine was nasty. The few items they offered for breakfast was old and the milk was warm. The hotel smells like it has a issue with mold and mildew. The furniture in the suite is out of data and need to be cleaned.The front desk person was rude and I heard her talking about the guests in a very rude way.I traveled from out of town and was very disappointed with this location. I booked on Expedia a month in advance and went I tried to check in I was told I had to pay a deposit. The lock on the room door didn't work properly. Limiting channels on the tv. I glad I only booked for one night I will never booked at this hotel again. PLEASE TAKE THIS AS A WARNING ⚠️ not wroth the money.

Staff was slow in responding to requests. Was overall acceptabe regarding the price.

Staff was slow in responding to requests. Was overall acceptabe regarding the price.

I booked and paid a month in advance and was not informed that I had to make an additional $75 deposit once I checked in. Once you reserve a room all additional deposits should be made transparent at the time of the booking. Very disappointing!!!

I booked and paid a month in advance and was not informed that I had to make an additional $75 deposit once I checked in. Once you reserve a room all additional deposits should be made transparent at the time of the booking. Very disappointing!!!

SOMEONE BUSSED MY TRUCK WINDOW AND TRIED TO STEAL IT THEY HAVE 2 security guards that have done nothing or seen nothing can’t see the cameras FOOD SUCKS ! Don’t have a good selection of breakfast

SOMEONE BUSSED MY TRUCK WINDOW AND TRIED TO STEAL IT THEY HAVE 2 security guards that have done nothing or seen nothing can’t see the cameras FOOD SUCKS ! Don’t have a good selection of breakfast

Vomit by the toilet, nonsmoking room smelled like smoke, far from clean, toilet seat was broken

Vomit by the toilet, nonsmoking room smelled like smoke, far from clean, toilet seat was broken

Great 👍

Great 👍

clean and good service

clean and good service

Property have on-going construction next to my room, refuse to change the room

Property have on-going construction next to my room, refuse to change the room

N/A

N/A

The building inteŕior smelled must and looked dirty..it requires a complete overhaul Breakfast was very skimpy.

The building inteŕior smelled must and looked dirty..it requires a complete overhaul Breakfast was very skimpy.

Nice area, clean and quiet.

Nice area, clean and quiet.

It’s great just need smoking rooms

It’s great just need smoking rooms

No actual management on site. Was communicated that they have accommodation for disabled that wasn’t true , and was charged $75 twice on a hold for 1 reservation. Still haven’t gotten in contact with management as of Today.

No actual management on site. Was communicated that they have accommodation for disabled that wasn’t true , and was charged $75 twice on a hold for 1 reservation. Still haven’t gotten in contact with management as of Today.

Wall plugs don’t work Tv didn’t work Curtain wouldn't close Room phone didn’t work. Toilet wouldn’t flush good

Wall plugs don’t work Tv didn’t work Curtain wouldn't close Room phone didn’t work. Toilet wouldn’t flush good

One of the housekeeping syaff was amazing went above and beyond ti get anfemine product for an emergency.

One of the housekeeping syaff was amazing went above and beyond ti get anfemine product for an emergency.

The bathroom hadn’t been cleaned. The sink was dirty, shower was dirty. My curtains would not close properly so the people in the parking lot could see inside my window, had to put a blanket over the window.

Changer extra for an hour early check in due to having kids then left early ask front desk about the policy about the check in early refuse to give it to me want a refund

Y

Property is being renovated. I had to ask for another room upon arrival, as the only working elevator was at the far end of the building and our room was not near the elevator as requested. There were no instructions on how to use the TV (it needed 2 remotes to operate). The place is understaffed and I had to stand at the reception desk to get the attention of the only employee available to show me how to get the TV to work. The hotel offered a free breakfast but it was the worst I've ever experienced. There are no restaurants within walking distance, so we had to drive to est breakfast. Will never stay here again.

Check out time the housekeeper was very rude rushing us to check out when it was only 3 minutes after 11 and we were in the process of walking out

Property was under construction and we had to go outside each time to get to and from our room. A heads up would have been nice.

Convenient. Easy parking. Safely and quietness

Building and room were dirty. The area was unsafe.

The shower head was old and not working properly. I couldn't even take a shower. I also found a cockroach under one of the pillows.

I am very disappointed with this Quality Inn property. Room smelled like smoke, the staff refused to allow my Choice Rewards, there were construction workers smoking outside the front door, giant forced air fans in the hallway, unfriendly staff, and front entrance encumbered with outdated door system. Although I do enjoy being a Choice Rewards customer, if I need a room in that area again, I will choose another more family friendly hotel.

Very happy with the location and staff. Will stay there next time I am in Atlanta.

I stayed here for 7 days but needed to extend my stay for another week because I’m waiting for my place to be available to move into and I’m relocating from another state. Knowing no one I can stay with here in this state and only having my vehicle I told that bald head rude man that I had nowhere else to go that I would be living in my truck he didn’t care at all because of some stupid policy of checking completely out for 24 hours after a 7 day stay then checking back in under a new reservation which is a total rip off by the way. At this point I’m crying because I don’t know what to do this dude was so inconsiderate and rude, he threw his hands up as to indicate he doesn’t care and said oh well that’s the policy. I informed the manager the day of check out that he said wasn’t going to be there until Monday all she could talk about was that stupid policy but said she understood my problem but that’s the policy. Those people couldn’t care less if you’re homeless and have no other place to go they only care about money. This is the stupidest policy I have ever heard of. If you’re already there why not extend it you still getting the money just crazy. I will NEVER stay at this place again and will anyone that come from out of town that I know won’t be staying there with those rude and inconsiderate people. What goes around comes around. Y’all will reap what you sow.

Very nice hotel for the price. The front desk workers were very nice & respectful. I’d definitely come back

The pool was closed the last 2 days we were there because it was dirty and my kids were disappointed

Good bu not excellent

The staff is amazing and very helpful. Everything done is with a smiles!

The rooms are out dated and needs to be renovated. The cabinet door fell off where the microwave and refrigerator were stored. The track for the black out curtains were broken so the light from the street lights shined in my room at night because I could close the curtain. The carpet was dirty. The stopper for the tub was broken. I booked my room via Hotel.com. The employee name Kelly at Quality Inn & Suites Decatur East Atlanta refused to give me a receipt because I didn’t book my room directly with Quality Inn. The Direct TV remote did not work. I do not recommend for anyone to stay at Quality Inn & Suites Decatur East Atlanta.

Clean and quiet.

Great place to stay...and very affordable.

I'd like some type of reimbursement. Also they never made my wake up call....

I enjoyed my stay there. It was nice and clean, but it wasn’t the room I wanted on Expedia.

In the breakfast area, the toaster didn't work (it WAS plugged in), and the orange juice came out as yellow water. Overall, this was not a pleasant stay.

Good deal for the orice

i definitely enjoyed my stay! the only issue i had is that i was checked into a room i didn’t pay for, my room was supposed to have the tub in the room but i didn’t. i paid extra to have that specific amenity and it was a completely different room. wasn’t going to fuss about a few extra dollars though. it’s the principle though. the person who checked me in didn’t even mention that the room i booked was unavailable or anything. so 7.99/10 for the Quality Inn !

Kelly was excellent! Very friendly, helpful and informative. She always greeted us with a hello and smile upon leaving and coming. The room was very clean and organized, housekeeping was always making sure we had fresh towels, rags, soaps, shampoo and conditioner every day as well as friendly service. After staying for 7 days you get full housekeeping service, however if you need to extend your stay you will need to reserve a whole new reservation which I didn’t like at all but again because of Kelly friendliness an the housekeeping cleanliness it made the stay worthwhile. Buy the way I had the suite, very nice!

Clean hotel, friendly staff plenty of parking

Friendly service. Easy check in

Ok. Fan in bathroom very loud. Curtains not hung up right. Breakfast horrible. Very little offered. Waffle maker left waffles doughy.