The Statler Dallas Curio Collection By Hilton

They need to make customers aware when pools aint open, we traveled from 6hrs away to come relax in a nice room with pools and nothing was working and we werent notified when getting rooms. Also the AC in our room was not working. Very unsatisfied

Great property, great staff

Hotel was historical which is cool but a little run down in places for the price. My biggest beef was $65 parking which they double charged me. Only stayed one night.

The staff went above and beyond. Nothing in my review has to do with them. The rooms are a bit outdated. The bathrooms are beautiful but overall the first room we had smelt like cigarettes and the HVAC didn't work. Again staff was so accomodating immediately switched our room. The biggest letdown was from the marketing online I thought the pool at the hotel bar was open to the hotel guests at all hours and it wasn't. The pool you have access to is a bit sad. The food options weren't really available for lunch. But, I wouldnt let this deter you from booking here. The history of the hotel is really cool and it's a very welcoming environment

Exceptional

Good

My wife and I stayed here for our 20th wedding anniversary last night, and upon check in our key didn’t work. I made the trip all the way back from the fifth floor to get the key reprogrammed, and went up again, and it didn’t work again. Third trip to the front desk, we were given a different room, but upon opening the door it reeked of smoke, either cigarette, or possibly marijuana. At this point, we were given a third room, but the view from the third room was of the ugly pipes on the roof on the back of the building, even though we had requested and paid for a room with a view. Finally, we were given a fourth room, which finally was acceptable. It got better briefly, especially after they told us that the first round of drinks would be on them at the on site bar. That being said, we were still charged for the drinks at checkout, I had to ask for them to actually honour their offer of the first round free, and we were also billed for breakfast, even though we had booked a rate that included breakfast. I’d even asked the server what I was able to get within the confines of the breakfast package, and was told that we can get anything on the menu, and it would be covered by the breakfast credit. However, at check out we were initially build $56 for the not free free drinks, and the breakfast that was only partially covered. After arguing that came down to $28, but the fact is when the first round is supposed to be free, and breakfast is supposed to be included, it should be $0

Exceptional

Exceptional

It was such a fun and resort style environment. We will definitely be back when we will have more time to enjoy the amenities!

Spacious room, clean smell,

Traveled with family, clean rooms and friendly staff.

Pretty inside. Great location could walk to many places. Valet staff was very kind. Scott also was great very helpful. No complaints.

Pretty inside. Great location could walk to many places. Valet staff was very kind. Scott also was great very helpful. No complaints.

Staff was absolutely amazing. Room wasn’t as clean as it should be for price and location

Staff was absolutely amazing. Room wasn’t as clean as it should be for price and location

Superb

Beautiful location and very comfortable room. I felt like I was sleeping on a cloud.

I love the shower design Everything was great

I love the shower design Everything was great

I arrived after 10pm exhausted from traveling and booked for one night for a specific work meeting being held there. I was advised (by a very nice front desk worker) that the hotel overbooked and they would be putting me at another hotel! Not the front desk workers fault but as you can imagine a huge inconvenience for a trip less than 24 hours specifically booked for being on site for a meeting. The hotel they sent me to was not nearly as nice and required a later night and earlier morning.

Exceptional

The room was fantastic. Clean, staff was nice and professional.

Exceptional

Exceptional

Close to everything and great restaurants nearby.

The Statler is a marvelous property in a centrally-located area of Dallas hot spots! Dining at Overeasy for breakfast and lunch is a must and the rooftop is a great way to wind down the day poolside or at the bar.

The room was tiny despite upgrading to a larger room. The wall of windows looked out on a giant AC unit and there was trash laying around it. The hallway and the room smelled bad. The bathroom sliding door offered little privacy. The elevators took forever. I paid well over $300 after valet charges so it wasn’t an inexpensive stay and it was not like the pictures at all. Very disappointed with this stay. Avoid room 322 if you’re going to stay there.

The room was tiny despite upgrading to a larger room. The wall of windows looked out on a giant AC unit and there was trash laying around it. The hallway and the room smelled bad. The bathroom sliding door offered little privacy. The elevators took forever. I paid well over $300 after valet charges so it wasn’t an inexpensive stay and it was not like the pictures at all. Very disappointed with this stay. Avoid room 322 if you’re going to stay there.

Very good

Buena opción

Car parking was $60/day, which added to an already expensive room. The room temperature control was a mess. Either the room too hot or cold.

Upscale. Well staffed. Bed was comfy. Bathroom nice. The room needed a facelift. Worn. Scuffs on furniture and ready for an update.

Upscale. Well staffed. Bed was comfy. Bathroom nice. The room needed a facelift. Worn. Scuffs on furniture and ready for an update.

Good spot to have fun at night. Drinks were very expensive though.

I’d

Paid Arm and Leg for worst hotel stay

Paid Arm and Leg for...

very nice and renovated bathroom

Our room was nice and clean. We loved the shower and bedroom. Staff were very friendly. Only issue was the ice machine on 4 floors were not working. Check in staff were able to make a note of it and refill my tumbler.

The hotel is very expensive. Sometimes the hotel was not staffed properly in certain areas - Stouts.

Very good

Parking is a pain so we used the valet. Family Pool was icy, no hot tub, the bar staff was drunk and couldn't even take our order. Other than that the hotel was clean and nice and the room had a beautiful bathroom.

I was on vacation with my family and the hotel was beautiful but I was very disappointed that I could not take pictures on the rooftop with my 18 year old daughter, this hotel was chosen for this.

Exquisite

Beds r terrible 2 worn out Room 713 tv is outdated, no streaming channels to hookup your on subscription. SAD THE FOOD IS 2 SIMPLE FOR THE PRICE THEY CHARGE. NO ENTERTAINMENT AT ALL. DON'T TAKE YOUR KID. ITS BORING.

Extremely accommodating staff, quiet well appointed rooms and a cool overall vibe.

Staff was pho

It was definitely a beautiful hotel! Staff members were all amazing & answered any questions I had. Room service was even more amazing with a view of the city! Looking for a lovely weekend getaway go try out The Statler! It’s beautiful & let’s start with the waterproof upstairs was the highlight of the trip! The amazing bartenders were the amazing souls I’ve met! I’ll be back soon!! Thanks again for an unforgettable experience!

It was definitely a beautiful hotel! Staff members were all amazing & answered any questions I had. Room service was even more amazing with a view of the city! Looking for a lovely weekend getaway go try out The Statler! It’s beautiful & let’s start with the waterproof upstairs was the highlight of the trip! The amazing bartenders were the amazing souls I’ve met! I’ll be back soon!! Thanks again for an unforgettable experience!

The valet lost my keys to my car for almost 2hours which made me miss the event that I was in town for. I really want my money for wasting my time

The valet lost my keys to my car for almost 2hours which made me miss the event that I was in town for. I really want my money for wasting my time

I requested I needed a refund a week prior to arrive for personal reasons that we were unavoidable. The Statler would not grant me a refund nor would Expedia. I will never stay that again. This was my second time there.

I requested I needed a refund a week prior to arrive for personal reasons that we were unavoidable. The Statler would not grant me a refund nor would Expedia. I will never stay that again. This was my second time there.

We’ve been here several times and I just feel that some of customer service is not the same as it used to

Exceptional

Restaurant have less food

Restaurant have less food

Everything

Everything

Absolutely disgusting hotel. Staff is nice. Worst hotel I’ve stayed at in downtown Dallas by far. Valet only unless you want to walk two blocks and valet is very slow.

Absolutely disgusting hotel. Staff is nice. Worst hotel I’ve stayed at in downtown Dallas by far. Valet only unless you want to walk two blocks and valet is very slow.

Passable

Great stay

Great stay

Our bedsheets and blankets were super scratchy,

Our bedsheets and blankets were super scratchy,

Good

Nothing it was the worst experience ever Security was unprofessional Didn’t have running water for a whole night/day there Valet lost my car and left the keys in it over 3 nigjts

Nothing it was the worst experience ever Security was unprofessional Didn’t have running water for a whole night/day there Valet lost my car and left the keys in it over 3 nigjts

Room was outdated and no mini fridge for how expensive it was is not a great look

Room was outdated and no mini fridge for how expensive it was is not a great look

Place seems outdated. Room had zero amenities apart from two bottles of three dollar water. Valet took 45 minutes to get our car. Someone was walking around with the key is his pocket the entire time. Missed our dinner reservation over it. If that wasn’t enough at checkout tried to give us wrong keys again. Won’t be back. Going to the Omni or others for now on.

Place seems outdated. Room had zero amenities apart from two bottles of three dollar water. Valet took 45 minutes to get our car. Someone was walking around with the key is his pocket the entire time. Missed our dinner reservation over it. If that wasn’t enough at checkout tried to give us wrong keys again. Won’t be back. Going to the Omni or others for now on.

Great

Great

They turned me away bc of the truck I was driving. Never had a problem when I was driving my 2025 Cadillac Blackwing. Unacceptable at the least!

They turned me away bc of the truck I was driving. Never had a problem when I was driving my 2025 Cadillac Blackwing. Unacceptable at the least!

Restaurants need to stay open longer

Came here to celebrate my husband’s Birthday upon arrival I was given a room that was not what I booked online, not only that the room that I was provided was leaking water from the ceiling. Called down to the front desk then I was put in the room I originally booked online. Had I been told up front that I would be put in a different room other then what I booked for to accommodate my stay would have been maybe a little better but being told something so important after check out didn’t set well with me.

Came here to celebrate my husband’s Birthday upon arrival I was given a room that was not what I booked online, not only that the room that I was provided was leaking water from the ceiling. Called down to the front desk then I was put in the room I originally booked online. Had I been told up front that I would be put in a different room other then what I booked for to accommodate my stay would have been maybe a little better but being told something so important after check out didn’t set well with me.

Room was amazing! Staff helpful and courteous! Amenities… off the chain! Bowling, pool tables, drinks, food, live band… didn’t have to leave the HOTEL for anything!!! 10/10!!

Room was amazing! Staff helpful and courteous! Amenities… off the chain! Bowling, pool tables, drinks, food, live band… didn’t have to leave the HOTEL for anything!!! 10/10!!

Awesome time!

Awesome time!

The hotel itself and our room were clean. The hallways had a beautiful scent which was welcoming. The location was great and the valet and cleaning people couldn't be more polite and friendly. When it comes to hotel industry, a collection of small details is what creates the overall experience. Unfortunately, we noticed various negative details that in my opinion, cannot be ignored. Carelessly cut carpet with loose edges popping out from underneath the walls, lighting by the bed with different tones of light, very sloppy caulk work in the shower area, broken shower handle etc were some of these negative aspect. I noticed a price tag of $3 on each bottle of water (total of 2 bottles) that were in the kitchenette area. For a nearly $300 per night stay, free drinking water should be included?! The next morning at the breakfast I noticed this hotel has their own unique system when it comes to dining. You go to the restaurant by the lobby, order what you want and then the restaurant sends a bill to the hotel and they will include that in your room charge... however, I learned this as we were checking out. Let's flashback an hour earlier before I got the above info... We went to have breakfast, we ordered, we ate and then the waiter brought us a check! Since our room was breakfast included, I was confused as why we are getting a bill! The waiter explained that we have $30 credit for breakfast ($15 per guest) but we must pay the bill now and then take the receipt to the hotel and they will reimburse us the $30! We did as instructed but the young lady at the check out counter said that is not how it works and explained the rest... I asked how can this be fixed and she threw her shoulders in the air and said there's nothing she can do and I must go speak to the restaurant manager... If handling a small issue for your guest is more than you can manage, I believe I'd simply want to leave and not go back there again.

Clean

Clean

Spotless

Spotless

The rooftop girl employee was rude. The housekeepers had an urgency to kick me out the room, as I waited for the bellboy. The hotel is an older hotel, even though it’s nice, I feel like the experience with some things made us not want to go back.

The rooftop girl employee was rude. The housekeepers had an urgency to kick me out the room, as I waited for the bellboy. The hotel is an older hotel, even though it’s nice, I feel like the experience with some things made us not want to go back.

Had an amazing chill weekend at the Statler for my wife's birthday. The bed was super comfortable, we melted into it. The bathroom is huge and had a wonderful rain shower head. The tub is also very cool, and one of the reasons we stayed at this hotel. It does have the drain in a weird place, in the middle of the tub, but wonderful for soak if you don't mind the drain placement. The very BEST thing about this hotel is the staff and their commitment to making sure guests have top tier experience. We needed a bottle opener and Michele at the front desk gave us her personal one. Skyler also gave amazing service and made sure we got our food delivery. I had the best Kentucky Mule of my life at the roof top bar, which has a great lounge area and pool. The view is good but the vibes are better.

The only issue we would say if there was one is the overpriced parking.

Very clean room, the staff was extremely kind and friendly also they upgraded us for our honeymoon! Very down to earth place very worth the price!

Very clean room, the staff was extremely kind and friendly also they upgraded us for our honeymoon! Very down to earth place very worth the price!

This is no longer a premium hotel. Lack of hospitality focus, limited staff don't watse your money on room upgrades because its just Not worth it. Hilton management should clean house and get the staff refocused on the customer experience. Paid to upgrade to a King premium (almost $400) and the room didnt have a view, mini fridge and only 1 sink in the bathroom. Toliet wouldn’t flush and was clogged , tried to call the fromt desk but they didnt answer. You had to text on the app. Hilton needs to hite some staff and train them. They should secret shop the property, what a disappointment.

This is no longer a premium hotel. Lack of hospitality focus, limited staff don't watse your money on room upgrades because its just Not worth it. Hilton management should clean house and get the staff refocused on the customer experience. Paid to upgrade to a King premium (almost $400) and the room didnt have a view, mini fridge and only 1 sink in the bathroom. Toliet wouldn’t flush and was clogged , tried to call the fromt desk but they didnt answer. You had to text on the app. Hilton needs to hite some staff and train them. They should secret shop the property, what a disappointment.

Manager went over and above to take care of a problem!

Manager went over and above to take care of a problem!

It was amazing! Have no complaints

It was amazing! Have no complaints

Building is old, no fridge, no microwave. Wouldn’t even let us checkout late. Overall an underwhelming experience

Building is old, no fridge, no microwave. Wouldn’t even let us checkout late. Overall an underwhelming experience

Nice hotel overall, but definitely not what I’d call luxurious. The elevator and lobby had an unpleasant odor, and the valet service was terrible, even after requesting your car, you still have to go out front and ask again. Honestly, not worth the price point.

Nice hotel overall, but definitely not what I’d call luxurious. The elevator and lobby had an unpleasant odor, and the valet service was terrible, even after requesting your car, you still have to go out front and ask again. Honestly, not worth the price point.

The staff were very friendly The food at the restaurant wasn’t that good

The breakfast was good. Staff friendly at front desk and at over-easy for breakfast. Valet company very friendly. Showers decent. More updated room. I was in king premium for 400 dollars and very underwhelming. Only 1 chair at table and I saw other rooms had more. No refrigerator, no microwave. 400 for room and you don’t even give EVERYONE complimentary water. The director of guest service not friendly or accommodating. BUT the regular staff was!

Room had no hot water and had to switch rooms at 11:30 PM. No management on site to take care of issues. Management never reached out to check on our 2nd room. Broken light switches, window curtains didn’t work. Worst hotel ever and Motel 6 would have been better

The hotel was a true classic and the speakeasy is a must visit!! Great location, great rooms and great service!!

The hotel was a true classic and the speakeasy is a must visit!! Great location, great rooms and great service!!

My thoughts

My thoughts

The restroom was nice, the room was clean. Pool was great. They didn’t have Valet parking for vehicles above 6’6 They had a parking garage a block over which was a fine walk but a little inconvenient.

Good location, nice staff. Make sure request mini fridge and microwave if you need it.

Good location, nice staff. Make sure request mini fridge and microwave if you need it.

Yes, but i did not eat

Yes, but i did not eat

Amazing service, definitely coming back!

Everything Nothing everything was perfect

Very nice area where it’s at in Dallas and you can tell it’s a old hotel but still nice outside and inside The sewage smell on the floor we was staying on was very unsettling couldn’t smell it in the room but definitely in the hall way also no hot water in the room we was in also our view was the view of a parking garage when I asked for a view the stay was just eh alright definitely not worth the 700 bucks For me and my wife’s anniversary tried to pick a nice place for our anniversary and this place let me down even when I mentioned the problems at checkout all they did was take care of my valet big deal ?

The bathtub drained all over the floor. Called for service no one ever came.1 inch of water remained on the floor through the night. Had to walk through it to use the bathroom. Asked for a manager to call never did.

The bathtub drained all over the floor. Called for service no one ever came.1 inch of water remained on the floor through the night. Had to walk through it to use the bathroom. Asked for a manager to call never did.

My type of place

My type of place

The Tub wouldn’t hold water and we informed the staff at the front desk the first day and they said it would be fixed. The issue wasn’t fixed so I said something the next day and it never got resolved out two night stay.

Nice venue for large party.

Nice venue for large party.

The staffs The rooftop

We really enjoyed having both pools accessible to us as that was one of the main reasons we chose this hotel. We also really liked having several food and drink options on site all of which we had a good experience at. We felt like the rooms having the description of a mini bar was deceiving. It was only a coffee station and nothing else. Our room did not have anything related to a mini bar and did not have a fridge which may have been our mistake to believe those things were related.

It was beautiful and so clean! We will return in the future for another staycation.

It was beautiful and so clean! We will return in the future for another staycation.

Homeless people everywhere, this place is like fools Gold. Looks good but it’s NOT worth it.

Homeless people everywhere, this place is like fools Gold. Looks good but it’s NOT worth it.

Love it

Love it

Will Be Back !

Will Be Back !

Room was clean, beautiful, and when I arrived I was greeted with a glass of champagne. Perfect for me and my hubbys staycation.

Room was clean, beautiful, and when I arrived I was greeted with a glass of champagne. Perfect for me and my hubbys staycation.

The Hotel looks amazing, but having to kill roaches in order to use the toilet and even kill the ones on the toilet seat isn’t my idea of a hotel! The Statler in Dallas is INFESTED with ROACHES !!!!

The Hotel looks amazing, but having to kill roaches in order to use the toilet and even kill the ones on the toilet seat isn’t my idea of a hotel! The Statler in Dallas is INFESTED with ROACHES !!!!

Great hotel and the staff were all so great!

Great hotel and the staff were all so great!

Hall ways smell bad and they had me in wrong room then try fix and mess up again. Took 3 times. Floor 3 smell so damn bad

Hall ways smell bad and they had me in wrong room then try fix and mess up again. Took 3 times. Floor 3 smell so damn bad

I loved it here, staff were super nice and helpful. Waterproof is basically just a club pool parties during the day, club at night with loud music. Drinks are very expensive and 20% gratuity is included. There is another pool on the third level which is quieter and more laid back. The property was modern and they kept everything clean. My favorite thing was the bathrooms in the room. Waterfall shower head and a deep soaking tub. The beds were also super comfortable. The property is also walking distance to the AT&T district and lots of restaurants. I would definitely stay here again.

I loved it here, staff were super nice and helpful. Waterproof is basically just a club pool parties during the day, club at night with loud music. Drinks are very expensive and 20% gratuity is included. There is another pool on the third level which is quieter and more laid back. The property was modern and they kept everything clean. My favorite thing was the bathrooms in the room. Waterfall shower head and a deep soaking tub. The beds were also super comfortable. The property is also walking distance to the AT&T district and lots of restaurants. I would definitely stay here again.

Fast check in

Fast check in

Rooms a incredible

Rooms a incredible

Bed comfort, lovely bathroom, nice view by the pool

Bed comfort, lovely bathroom, nice view by the pool

Nice property enjoyed upgrade

Nice property enjoyed upgrade

Booked online. Checked in withouth a hassle. Maybe 3 minutes tops talking to the receptionist and i was off to my room. Just as easy to leave. Deposit was back in my account before i made it home

Booked online. Checked in withouth a hassle. Maybe 3 minutes tops talking to the receptionist and i was off to my room. Just as easy to leave. Deposit was back in my account before i made it home

Our room was very nice and clean. We enjoyed the view of the pool. We took advantage of the speakeasy down in the basement area. It was such a great vibe! A very mature crowd that we appreciated!

Our room was very nice and clean. We enjoyed the view of the pool. We took advantage of the speakeasy down in the basement area. It was such a great vibe! A very mature crowd that we appreciated!

I liked everything about this place

I liked everything about this place

A

A

The Waterproof experience was fun, and hotel’s location was centered of pretty much everything.

The Waterproof experience was fun, and hotel’s location was centered of pretty much everything.

Great hotel, very swanky and decorated chic. Had a Greta vibe. We spent the late afternoon at the rooftop pool and it was such a great party!

Great hotel, very swanky and decorated chic. Had a Greta vibe. We spent the late afternoon at the rooftop pool and it was such a great party!

Good restaurants close by.

Good restaurants close by.

best one in dallas

best one in dallas

The bathroom was the most beautiful, aesthetically pleasing bathroom I’ve ever seen. Never wanted to leave the shower, but it’s easy when you have monogrammed robes waiting for you:)

The bathroom was the most beautiful, aesthetically pleasing bathroom I’ve ever seen. Never wanted to leave the shower, but it’s easy when you have monogrammed robes waiting for you:)

Nice hotel to stay. Didn't like the room coverage for incidentals but overall nice rooms, especially the restrooms

Nice hotel to stay. Didn't like the room coverage for incidentals but overall nice rooms, especially the restrooms

The rooftop pool on the 19th floor looks like an infinity pool with skyline views and a DJ in the photos, but in reality, it’s just a shallow kiddie pool with no views. They charge $200–$2,000 for a cabana that’s nothing like what’s advertised. Totally not worth it. They also don’t disclose that you can add one extra person to your room for an additional $20 per night—but they only tell you that in person, not over the phone or online. Communication could definitely be more transparent. The room itself was average. The shower had no barrier or stopper, so the bathroom would flood every time you used it. Also, there’s no mini fridge in the room, which was frustrating for a hotel in this price range. The gym was honestly the best part—clean, well-equipped with Peloton bikes and multiple treadmills. Plus, the location is great and walkable to a lot of good restaurants. Overall, I wouldn’t stay here again. It’s not terrible, but the misleading photos, lack of transparency, and poor room design made it a frustrating experience.

The rooftop pool on the 19th floor looks like an infinity pool with skyline views and a DJ in the photos, but in reality, it’s just a shallow kiddie pool with no views. They charge $200–$2,000 for a cabana that’s nothing like what’s advertised. Totally not worth it. They also don’t disclose that you can add one extra person to your room for an additional $20 per night—but they only tell you that in person, not over the phone or online. Communication could definitely be more transparent. The room itself was average. The shower had no barrier or stopper, so the bathroom would flood every time you used it. Also, there’s no mini fridge in the room, which was frustrating for a hotel in this price range. The gym was honestly the best part—clean, well-equipped with Peloton bikes and multiple treadmills. Plus, the location is great and walkable to a lot of good restaurants. Overall, I wouldn’t stay here again. It’s not terrible, but the misleading photos, lack of transparency, and poor room design made it a frustrating experience.

I have always stayed here at this hotel because it offers everything I desire in a full-service hotel. It has several on-site dining options and all of them are good, it has great entertainment options for whatever you may be in the mood for, and the staff is very friendly and kind. This is the first time I have driven a car during my stay there and I was taken back that the valet charge is $65 per day which I thought was excessive.

I have always stayed here at this hotel because it offers everything I desire in a full-service hotel. It has several on-site dining options and all of them are good, it has great entertainment options for whatever you may be in the mood for, and the staff is very friendly and kind. This is the first time I have driven a car during my stay there and I was taken back that the valet charge is $65 per day which I thought was excessive.

Very Nice place

Very Nice place

Ac unit did not work. At checkout desk the following day- pictures shown of thermostat and AC filter conditions from room 528 and our displeasure of being hot all night due to ac not working. “Ah. I’m sorry.” That’s it. Will not be returning to the Stratler or sending recommendations.

Ac unit did not work. At checkout desk the following day- pictures shown of thermostat and AC filter conditions from room 528 and our displeasure of being hot all night due to ac not working. “Ah. I’m sorry.” That’s it. Will not be returning to the Stratler or sending recommendations.

It is a great property with cool amenities and amazing bathroom! However, the hotel is old and rooms are outdated and dirty. Carpets were stained, walls with questionable scratches/mold. Sheets not the cleanest. TV is old and does not allow you to connect your phone. Additionally, the first night was difficult to sleep because of some constant weird water pipe noises. I did not stay in the hotel a lot, but it was not so enjoyable to sleep in.

It is a great property with cool amenities and amazing bathroom! However, the hotel is old and rooms are outdated and dirty. Carpets were stained, walls with questionable scratches/mold. Sheets not the cleanest. TV is old and does not allow you to connect your phone. Additionally, the first night was difficult to sleep because of some constant weird water pipe noises. I did not stay in the hotel a lot, but it was not so enjoyable to sleep in.

Upon first impression of our room, oddly our mattress did not fill up the bedframe. There was a gap at the headboard and footboard about a foot short on each end. The room was also lacking a mini fridge which was unfortunate. This hotel has two pools. One was completely shaded by check in time and did not have a bar. The other (rooftop) had the bar but I would hardly call it a pool. It was about 15 feet long and 8 feet wide. The only comfortable seating was marked as reserved which I’m assuming they want you to pay cabana prices? We never saw anyone sit there the whole time we were there. Zero shade. The crowd was interesting… not exactly high caliber luxury clientele. I think they allow people who are not staying at the hotel to come up to the rooftop, because there was a sign about the dress code in the lobby by the elevators. They do serve beverages at this pool and our server Jasmina was very sweet. On checkout

Upon first impression of our room, oddly our mattress did not fill up the bedframe. There was a gap at the headboard and footboard about a foot short on each end. The room was also lacking a mini fridge which was unfortunate. This hotel has two pools. One was completely shaded by check in time and did not have a bar. The other (rooftop) had the bar but I would hardly call it a pool. It was about 15 feet long and 8 feet wide. The only comfortable seating was marked as reserved which I’m assuming they want you to pay cabana prices? We never saw anyone sit there the whole time we were there. Zero shade. The crowd was interesting… not exactly high caliber luxury clientele. I think they allow people who are not staying at the hotel to come up to the rooftop, because there was a sign about the dress code in the lobby by the elevators. They do serve beverages at this pool and our server Jasmina was very sweet. On checkout

Great Stay!

Great Stay!

Nice as always.

Nice as always.

We don’t take away from house nice the hotel is on the first floor but once again, we simply didn’t feel appreciated for the price.

We don’t take away from house nice the hotel is on the first floor but once again, we simply didn’t feel appreciated for the price.

Wonderful and will be back

Wonderful and will be back

It’s 250 for incidentals. Parking is 60.

It’s 250 for incidentals. Parking is 60.

This property is very overrated. The staff was not engaged or friendly. The pool apparently after a certain time you can’t wear shorts, but if you were already there you are “grandfathered in”, according to the host. I was very let down by this property. There is a lot of hype that is does not live up to.

This property is very overrated. The staff was not engaged or friendly. The pool apparently after a certain time you can’t wear shorts, but if you were already there you are “grandfathered in”, according to the host. I was very let down by this property. There is a lot of hype that is does not live up to.

The room I stayed in was amazing! There was a slight issue with my original room, not being ready on time (still not ready three hours after I initially checked in). The staff member was great, upgrading me to a fabulous room for the severe inconvenience.

The room I stayed in was amazing! There was a slight issue with my original room, not being ready on time (still not ready three hours after I initially checked in). The staff member was great, upgrading me to a fabulous room for the severe inconvenience.

Parking is not so accessible. that can be improved and more attainable valet is very expensive.

Parking is not so accessible. that can be improved and more attainable valet is very expensive.

The room was very nice, although there was only one sink for a double room. Our issue was with the valet service, which told us to self-park because they were busy, as well as the lobby experience. For a Curio Collection hotel, the lobby was full of people walking around in swmsuits, no lobby bar / place to congregate and grab a drink. The roof level pool either needs its own elevator, or limit the pool to only guests. There isn't enough space at the roof top pool so people overflow into the lobby and it took away from the ambiance.

The room was very nice, although there was only one sink for a double room. Our issue was with the valet service, which told us to self-park because they were busy, as well as the lobby experience. For a Curio Collection hotel, the lobby was full of people walking around in swmsuits, no lobby bar / place to congregate and grab a drink. The roof level pool either needs its own elevator, or limit the pool to only guests. There isn't enough space at the roof top pool so people overflow into the lobby and it took away from the ambiance.

The phone in the room kept making buzzing noises throughout the night every 30 minutes. The bathroom door did not stay shut properly and the blinds were off track. These are not the worst things in the world, but when you pay a premium price for a hotel, there are some expectations like a bathroom door that closes properly and being able to sleep through the night without having to completely unplug the phone

The phone in the room kept making buzzing noises throughout the night every 30 minutes. The bathroom door did not stay shut properly and the blinds were off track. These are not the worst things in the world, but when you pay a premium price for a hotel, there are some expectations like a bathroom door that closes properly and being able to sleep through the night without having to completely unplug the phone

Super great stay

Super great stay

Great staff and property. Most comfortable bed I've slept in to date.

Great staff and property. Most comfortable bed I've slept in to date.

Great place

Great place

The room service is excellent, the room is clean, and the pool area is spacious. The gym is conveniently located and offers a quiet environment for workouts.

The room service is excellent, the room is clean, and the pool area is spacious. The gym is conveniently located and offers a quiet environment for workouts.

Wow. We really enjoyed the Statler. Weekend stay. Great food options nearby and fantastic hotel amenities. Room was quiet and super comfortable- spacious and clean.

Wow. We really enjoyed the Statler. Weekend stay. Great food options nearby and fantastic hotel amenities. Room was quiet and super comfortable- spacious and clean.

The place was perfect! The staff was excellent and made sure we knew of all the fun stuff close. Trey was fantastic and made sure our stay was what we were looking for. We will definitely stayhere again.

The place was perfect! The staff was excellent and made sure we knew of all the fun stuff close. Trey was fantastic and made sure our stay was what we were looking for. We will definitely stayhere again.

Very nice clean place

Very nice clean place

My first request was a room with a view and I was yes but there was no view however the heat didn’t work in the room so I was freezing until about 3am and couldn’t take it and requested to be moved and they hesitated and told me all they can do is give me more covers till the morning but it was too cold and I was too uncomfortable. So they moved me to a better room with heat. The valet lady was sleep in her car two nights in a row the last night I was there I woke her to get my vehicle I had a early flight and she brought me somebody else car because she got the ticket 264 mixed up with 254 & that was because she was sleep walking. But that’s not acceptable to bring someone else car to the wrong person then try to convince me that’s my car lol

My first request was a room with a view and I was yes but there was no view however the heat didn’t work in the room so I was freezing until about 3am and couldn’t take it and requested to be moved and they hesitated and told me all they can do is give me more covers till the morning but it was too cold and I was too uncomfortable. So they moved me to a better room with heat. The valet lady was sleep in her car two nights in a row the last night I was there I woke her to get my vehicle I had a early flight and she brought me somebody else car because she got the ticket 264 mixed up with 254 & that was because she was sleep walking. But that’s not acceptable to bring someone else car to the wrong person then try to convince me that’s my car lol

The staff was so nice & so friendly!! Will definitely be coming back more often!

The staff was so nice & so friendly!! Will definitely be coming back more often!

Great Stay!

Great Stay!

The property is probably a 3 star overall but the deluxe rooms are very nice with large bathrooms. The suites are not worth it. Stick with a deluxe room on the quieter side away from HVAC if noise bothers you. The breakfast place, Overeasy, is great!! Also the bellmen are so sweet.

Food was good and priced right in the hotel.

The food was AWFUL. Truly worst hotel food ever.

The property was clean. The room was beautiful. Loved the robes and slippers in the room.

Room didn’t match description of website, when i informed the hotel management they said there wasn’t anything they could do because 3rd party site had the wrong description

Me and my family of 4 stay in a room and the toilet flush all nite but other than that we had a nice time.

The water was room temp, couldn’t take a bath without being cold. Reported to the staff and nothing was done.

Hotel was clean & nice. Options to eat at a few different places without leaving hotel.

Put us in a room with a view of an ac condenser and brick wall. Had previously called the hotel to tell them we were celebrating a birthday so to please take care of us. Refused to move our room to another view. Asked for a bottle of water at check in and was told I had to be charged as I wasn’t a member. Front desk guy was very rude and condescending. Area around the hotel is very poor.

Very nice

We stayed while attending an event held at the hotel. Everything was perfectly executed and the room was spacious and comfy. Everything from the bars, to dining to valet was five star. Highly recommend

I will definitely be returning when I'm back in Dallas. I highly recommend this hotel.

The staff gave excellent service and our room was clean.

The property was beautiful, but we had an issue with transportation. The staff booked a car to take us to the airport without informing us of a fee, which turned out to be three times more expensive than an Uber.

Roof top pool is not open to kids. We were not aware when booking.

Great place and service

Very nice property, room is as advertised through the pictures

2. Dead cockroach pieces under the curtains in the room 3. AC not functional. 2 repair guys came at different times and said they fixed it and it was good to go. Never got cooler than 79 in there.

Loved my stay ! Will be back

Great staff

Our stay was certainly not four star hotel worthy! When we first arrived, the valet didn’t even realize we were there and had to get their attention. We had no idea this is a shared apartment building with tenets. We paid for a king suite and got a tiny room with no view except for a rooftop and air conditioner units,where all the light switches were busted, and they tried to downgrade us to two queen beds after over booking,The only true shining glory of this place was Scott the bellhop. He is a dying breed of what customer service is really about. Otherwise, this would’ve been a one star review. NOT WORTH 360$ A NIGHT!!!

It looked like a club downstairs. We had to walk 3 blocks away to park.

My guest and I were stuck in an elevator for 15 minutes the first night of our stay, until the fire dept. arrived. Upon arrival and after making contact, we were never asked if we were okay. Instead, the manager present made it seem like we were faulty instead of apologizing, when in fact the elevator is past due for service, but was never blocked off to the public. Very disappointed. He insisted that the elevator was working, when we were informed on the telephone by someone else on the property, that it was not in service and was not to be used. It was extremely hot. The “man in charge”/ manager present at the time was also extremely rude. I was stuck comforting my friend who suffers from panic attacks and PTSD already. I wanted a refund for my stay and I was informed that it was left up to Expedia and the hotel had no control over it. This was a terrible experience. My friend’s birthday celebration was also ruined. I just want a refund. I spoke with the director of front office, and he assured me Expedia would process my refund for the stay due to the circumstances. I also have pictures of the elevators service record showing that it is past due for maintenance.

Service came across super entitled.

We loved the tub and cleanliness of the bathroom.

Property seem clean but the room smelled like mildew, the whole time, i could boy get lass the smell. The rooftop bar was great and so was the overall service.

We had a wonderful weekend stay at The Statler. It is SO close to everything walkable downtown: restaurants, parks, shopping... and it was SO fun. The 3rd floor pool area could use some landscaping love, but the facility overall was wonderful. Great stay!

A very nice hotel.

Very great stay at the Statler. Will only be staying here in my future trips to Dallas.

It was a nice place with a nice bathroom.

My stay at the Statler Hotel was nothing short of exceptional. From the comfortable accommodations to the attentive staff, every aspect of my stay was impressive. The rooms were clean and well-appointed, the beds were comfortable, and the bathrooms were surprisingly spacious. The rooftop pool offered a stunning nighttime view of the city and the atmosphere was great. Additionally, there was an on-site restaurant and several other dining options within the hotel. The only drawback was the valet parking, which can be inconvenient due to the residential location. Overall, I highly recommend staying at the Statler Hotel if you have the budget for it.

My stay at the Statler Hotel was nothing short of exceptional. From the comfortable accommodations to the attentive staff, every aspect of my stay was impressive. The rooms were clean and well-appointed, the beds were comfortable, and the bathrooms were surprisingly spacious. The rooftop pool offered a stunning nighttime view of the city and the atmosphere was great. Additionally, there was an on-site restaurant and options within the hotel. The only drawback was the valet parking, which can be inconvenient due to the residential location. Overall, I highly recommend staying at the Statler Hotel if you have the budget for it.

Hotel was great. Valet absolutely ruined the entire anniversary weekend. They lost our keys and we were stayed away from home. Such a mess and was not treated well throughout that experience. Hotel was good, valet was 0/10.

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I was excited about staying here till I arrived and they charged a $250.00 deposit and then another $59 to park valet because if you use the parking garage it's down the street and it's horrible conditions then the picture online say that there was shampoo and conditioner and body wash they tell me after calling down stairs that they don't have to carry body wash anymore.then when we get in the room there is no fridge or microwave like it told me online.and we didn't get a view of anything from our window we got to look at a brick wall.over all this property is priced to high and not worth the money .also check out said 12 online but we were told 11am.also they have no place to buy snacks or drinks I was told to walk down the street.smh

very very nice. only wish for more parking opportunities

nice play to stay and sleep

Loved the customer service especially

I booked a staycation here for the rooftop party at waterproof. The hotel was extremely busy but I received top notch service. The elevators were slow and hot but other than that the stay was awesome!! Will be going again soon!!

My daughter enjoyed the hotel to the fullest

Our stay was excellent

Valet while parking in garage hit our rental and takes forever for them to do there investigation . During weekends they have rooftops party’s where it makes it impossible to get to your room . I won’t be staying here again for the price you pay not worth it

Great property and amenities. Front desk staff chilly but efficient. Room furniture needs a little attention, looking pretty beat up. Wall controls for lights / drapes slow to react. Great spa bathroom! Could do without the hookers from Waterproof.

Phone didn’t work but everything else was perfect

Great place. Friendly staff. Everything was excellent.

Nice hotel. Clean. Fun

Safe, had doormen at doors and inside hotel lobby. Felt safe. Clean and beautiful historic hotel. Great rooftop! Beautiful views and walkable. Loved our room, staff and location.