Residence Inn By Marriott Dallas Park Central

I had to cancel my reservation due to illness. The property would not consent to a refund. I think they should have refunded my money due to illness!

Nice and quiet. My room had a very bad bleach smell. It cause headaches daily and made it difficult to sleep.

The room was larger than we thought. The property is very nice, and breakfast was very good.

The security. Felt my family was safe. Breakfast was great. Many options. No vent in bathrooms. Pillows weren't great. No bags in trash cans.

The security. Felt my family was safe. Breakfast was great. Many options. No vent in bathrooms. Pillows weren't great. No bags in trash cans.

Exceptional

Everything was good had no problem

Nice place, clean around the complex, NO noises from neighbors ❤️, and lovely delicious breakfast to our service. I like to walk with socks, but turned dark brown. The carpet was dirty and a strong smelly bad odor, and the bed was so hard and no comfy. The company need to improve and take action in taking care this issue. I will consider this for next choices before booking again.

Nice place, clean around the complex, NO noises from neighbors ❤️, and lovely delicious breakfast to our service. I like to walk with socks, but turned dark brown. The carpet was dirty and a strong smelly bad odor, and the bed was so hard and no comfy. The company need to improve and take action in taking care this issue. I will consider this for next choices before booking again.

Cost Smell in room. Mildew mixed with BO

Cost Smell in room. Mildew mixed with BO

A lot of details showing age- drooling exterior condensers, door paint, panels missing veneer in elevator. Pay for parking - I missed that one- $6/day. Security people walk the site. Easy access to interstate, but surrounded by parking garages. Had to ask for hair dryer 3 times over 2 days. Breakfast ok and staff there kept things in good shape. Never again.

Disappointing

Good

Room was clean and spacious. Breakfast was good

Exceptional

The room was dusty on some surfaces as well as the curtains and there were no towels upon check-in. I was asked to go to the front desk to pick up towels rather than them bringing them to my room. There was a separate daily charge for parking which just felt like a nickel and dime tactic.

Stay was horrible i arrived at the property at 7 pm and was not able to check in until after 8 pm! Due to expedia not sending over the virtual payment card and going through multiple agents to get situation taken care of all agents were not only rude to me but also to the lady at the front desk! The front desk agent tried to be as helpful as possible though. But more issues occurred once i was in room, the room was not properly clean nor did the room bot have pots or pans as stated aswell as the pull out couch had bed bugs!!!! I checked out shortly after horrible horrible horrible! I understand the propert isnt a 5 star hotel but come on BED BUGS VERY UNACCEPTABLE!

Great

The hotel was clean and quiet. The location was in a central area. The free breakfast had a lot of variety and was a good addition.

The hotel was clean and quiet. The location was in a central area. The free breakfast had a lot of variety and was a good addition.

Passable

The room (one bedroom suite) was spacious and clean. The staff was super friendly and helpful. The bed was extremely stiff and uncomfortable. They charged 15$ per day to park your car (I must’ve missed that when I booked).

The room (one bedroom suite) was spacious and clean. The staff was super friendly and helpful. The bed was extremely stiff and uncomfortable. They charged 15$ per day to park your car (I must’ve missed that when I booked).

After reading all the reviews I was confident I'd chosen a great hotel. Outside was beautiful and clean. Our room was big but after inspection we found mold on the shower curtain and blood on the sheets. While in the middle of a shower the handle randomly fell. Honestly don't trust the reviews praising this place.

Very good

Nothing, hotel is not well maintained Everything, rooms were dirty and had a weird smell

Didn’t like anything Just about everything, we didn’t even stay. Checked in, say the cobwebs and dirty room and immediately checked out. I want my money back

Nothing, hotel is not well maintained Everything, rooms were dirty and had a weird smell

Didn’t like anything Just about everything, we didn’t even stay. Checked in, say the cobwebs and dirty room and immediately checked out. I want my money back

Exceptional

I didn’t like that when I checked in they required me to put a second card on file, then charged me for parking. I didn’t like that I had to clean my bathroom, the countertops and my table just to feel clean. I have pictures I will be posting on google.

The location was nice, the property looked nice until you were in. I didn’t like that when I checked in they required me to put a second card on file, then charged me for parking. I didn’t like that I had to clean my bathroom, the countertops and my table just to feel clean. I have pictures I will be posting on google.

Exceptional

Space, customer service and , free breakfast Minor things

Everything was great as expected. Only thing i would change is having to pay for parking when you're already paying for a room?

Nothing I didnt stay because the front desk woman looked at me as if I couldn't afford it and told me my reservations were for the next day. So I had to find somewhere else to stay and i wand my money back

Enjoyed my stay for the week even left my trailer while I ran thru town in the gated parking lot with no problems

Room was clean and staff was great!

Room was clean and staff was great!

Everything was good except the room key card didn't work a few times.

Everything was good except the room key card didn't work a few times.

I like the size of the room the fact that it has a kitchenette with all the amenities. There's a great breakfast. The staff is wonderful ...a great place when I have to spend a week

I like the size of the room the fact that it has a kitchenette with all the amenities. There's a great breakfast. The staff is wonderful ...a great place when I have to spend a week

Great sized room, would be happy living in it.

Great sized room, would be happy living in it.

After many continuing years of visits, still excellent in all aspects

After many continuing years of visits, still excellent in all aspects

My room was clean I had everything I needed I have no complaints

The Staff was excellent, and the food was good. It was close to where I need to go The bed

The check-in was horrible. The representative didn't listen, she was not clear and she charged my card an additional $340 after I told her my room was already paid for. She was very argumentative and not pleasant. She then sent me to room a room and said it was in one place

The check-in was horrible. The representative didn't listen, she was not clear and she charged my card an additional $340 after I told her my room was already paid for. She was very argumentative and not pleasant. She then sent me to room a room and said it was in one place

slow service; bad keying machine that force us to wait for an hour at mid-night. in the end, i cancel this booking.

Spacious room with all the needed amenities.

Spacious room with all the needed amenities.

Welcoming employees, clean and tight rooms. Great breakfast variety and great location off the highway!

Welcoming employees, clean and tight rooms. Great breakfast variety and great location off the highway!

The front desk attendant, I cannot recall her name, was very friendly and attentive to our needs. She was great!! Nothing comes to mind.

Room was clean

Room was clean

The breakfast was amazing, pool was clean, grills were clean, Well the outside of my refrigerator had rust spots, the microwave wasn't clean, my shower curtain had a spot that was either dirt from the last tenant or it was mold, I was there for 5 or 6 days and tried to get the house keeper to change my sheets vacuum my floor and I ordered something off of Uber that made me sick to my stomach so my toilet needed cleaned, I didn't have a full roll of toilet paper when I got in my room it was at a quarter of a roll. Also I think the housekeepers need to understand English because whenever the housekeeper knocked on my door I would say hold on so I can put my two miniatures in there containment so they wouldn't harass her and when I go to open the door she has left. So I wasn't happy that I had to sleep on the same sheets for 5 or 6 nights (can't remember). Now the front desk lady that was there when I checked in was amazing I also think she was the one that I talked with when I extended my stay the first time BUT the black chick that I dealt with the last time I wanted to pay for one more night was RUDE for no reason. Because the first time I extended I was a little late getting down to the front desk to let her know that I was wanting to extend my stay for 2 nights and she had already extended it for that day and added the other day and since my card was on file it just automatically charged and it was paid but the black woman had called my room and I was explaining to her that I'm thinking about extending because my sister hadn't mad it to pick me up so I can check out and the black girl says "WELL YOU NEED TO MAKE UP YOUR MIND ON IF YOU'RE STAYING OR NOT AND NOT DO SO IN THE ROOM!" "YOU NEED TO GET YOUR STUFF OUT OF THE ROOM NOW!

We enjoyed our stay here, the service was great and the room was clean.

The very best part of our stay was the staff! Every single person was helpful and courteous! The property is dated and our suite was beat up. The couch was horrible. Door looked like it had seen a crow bar and kitchen cabinets were bad. The place needed to be dusted. Its a great location for medical stuff but just needs some work.

The very best part of our stay was the staff! Every single person was helpful and courteous! The property is dated and our suite was beat up. The couch was horrible. Door looked like it had seen a crow bar and kitchen cabinets were bad. The place needed to be dusted. Its a great location for medical stuff but just needs some work.

Location was great in terms of what we were doing. Noise from nearby roadways was a little loud. Hotel could use some updating but it served our purposes very well for the weekend.

Location was great in terms of what we were doing. Noise from nearby roadways was a little loud. Hotel could use some updating but it served our purposes very well for the weekend.

The room was very comfortable and the water was hot and not lukewarm and the food was delicious.

The room was very comfortable and the water was hot and not lukewarm and the food was delicious.

Gated hotel

Gated hotel

The person at the front desk should have told me that the maintenance person hadn’t even come into work yet! All 3 days we kept having to have our 3 rooms key cards reprogrammed because they stopped working T

The person at the front desk should have told me that the maintenance person hadn’t even come into work yet! All 3 days we kept having to have our 3 rooms key cards reprogrammed because they stopped working T

It is a bit dated…but is a nice place for the price.

It is a bit dated…but is a nice place for the price.

Everything was good.

Everything was good.

Wonderful weekend getaway to celebrate Tiki in Dallas! Thank you for a wonderful day!

Wonderful weekend getaway to celebrate Tiki in Dallas! Thank you for a wonderful day!

Looks decent Everything that matters

Room is not clean, dirty glass in cabinet. Slight odor...

Room is not clean, dirty glass in cabinet. Slight odor...

comfortable room with the kitchen, we could use. Pretty clean and they did come by and change towels and offered to clean the room for us in our seven day day. The doors are heavy and while it’s good security, they’re a little bit loud when they shut, but overall nothing bad

Kind and efficient checkin staff with coffee available in the Lobby. However, the room was stuffy and musty.

Kind and efficient checkin staff with coffee available in the Lobby. However, the room was stuffy and musty.

Customer service was wonderful

Upon arriving we got into the building and it smelled horrible. It was a mixture of marijuana and moldy wet carpet. Then the room had no air conditioning besides the window units in the rooms and the living room was warm. The windows were not secured and opened because they were unable to be locked due to window unit hose. This did not leave us feeling secure went we laid down. The showers were horrendous. One had the shower curtain barely even on and the other looked as if it was going to fall in on you. The bathroom door in one bedroom had the door broken and so you would get stuck in the bathroom due to the door coming apart. Its been screwed together but still gets stuck. I unfortunately ended up stepping on one of these screws. Also, one of the bedroom doors was the same and wouldnt close or lock. All in all the stay was unrecommendable. I expected more from Marriott and was very disappointed.

Upon arriving we got into the building and it smelled horrible. It was a mixture of marijuana and moldy wet carpet. Then the room had no air conditioning besides the window units in the rooms and the living room was warm. The windows were not secured and opened because they were unable to be locked due to window unit hose. This did not leave us feeling secure went we laid down. The showers were horrendous. One had the shower curtain barely even on and the other looked as if it was going to fall in on you. The bathroom door in one bedroom had the door broken and so you would get stuck in the bathroom due to the door coming apart. Its been screwed together but still gets stuck. I unfortunately ended up stepping on one of these screws. Also, one of the bedroom doors was the same and wouldnt close or lock. All in all the stay was unrecommendable. I expected more from Marriott and was very disappointed.

Staff was amazing.

When we entered our first room we realized the tv in the living area didn't work. Also, a large ball of hair was on the floor. The receptionist came to room to try and fix TV. She was so nice and sweet, she even picked up the hair from the carpet. After speaking to her manager we were moved to a larger two bedroom. We had a pleasant quiet night and enjoyed our stay. Also, the breakfast was wonderful, probably best from a hotel stay. Will stay again

When we entered our first room we realized the tv in the living area didn't work. Also, a large ball of hair was on the floor. The receptionist came to room to try and fix TV. She was so nice and sweet, she even picked up the hair from the carpet. After speaking to her manager we were moved to a larger two bedroom. We had a pleasant quiet night and enjoyed our stay. Also, the breakfast was wonderful, probably best from a hotel stay. Will stay again

They charged me extra money for parking when it was already paid.

They charged me extra money for parking when it was already paid.

Everything was amazing !!!!

Everything was amazing !!!!

We stayed in a 2 bedroom unit, and the next day, I came to ask if there was a chance we can change up the mattress…it was old and dingy (there was a very hallow spot) I woke up the next day with a horrible back pain…She told me that she will see what she can do but never got back with us after our four night stay…in our first night we asked if the grill can be used/turned on, the same lady said she doesn't know how it works and that the maintenance crew leaves at 3pm - we’d have to wait the next day. At check out I asked if Bonvoy members at provided parking she said no and its because we booked through a third party. I would say that the cleaning staff is amazing! No matter how old the property is, its evident that they do an amazing job cleaning the room and the facility. Breakfast was amazing, lots of healthy options and the staff was quick to refill empty plates - kept the area extremely clean!

We stayed in a 2 bedroom unit, and the next day, I came to ask if there was a chance we can change up the mattress…it was old and dingy (there was a very hallow spot) I woke up the next day with a horrible back pain…She told me that she will see what she can do but never got back with us after our four night stay…in our first night we asked if the grill can be used/turned on, the same lady said she doesn't know how it works and that the maintenance crew leaves at 3pm - we’d have to wait the next day. At check out I asked if Bonvoy members at provided parking she said no and its because we booked through a third party. I would say that the cleaning staff is amazing! No matter how old the property is, its evident that they do an amazing job cleaning the room and the facility. Breakfast was amazing, lots of healthy options and the staff was quick to refill empty plates - kept the area extremely clean!

Always a good place to stay

Always a good place to stay

This hotel is horrible inside my room it smelt like a ton of wet musky towels and the shower controls were really hard to get to work and stay at a comfortable temperature.

This hotel is horrible inside my room it smelt like a ton of wet musky towels and the shower controls were really hard to get to work and stay at a comfortable temperature.

Everything was perfect

Everything was perfect

Cancelled my reservation without informing Expedia or myself. Already checked in online during day time. Arrived at 11:30 pm and found no room. Office claimed overbooked and cancelled mine?! Expedia Spent three hours to find another hotel 10 miles for me. What happened to this hotel and management or staff?

Cancelled my reservation without informing Expedia or myself. Already checked in online during day time. Arrived at 11:30 pm and found no room. Office claimed overbooked and cancelled mine?! Expedia Spent three hours to find another hotel 10 miles for me. What happened to this hotel and management or staff?

Wonderful staff and clean rooms. Great parking and delicious breakfast.

Wonderful staff and clean rooms. Great parking and delicious breakfast.

nothing

Enjoyable free breakfast.

Enjoyable free breakfast.

Very nice place

Very nice place

Large rooms, full breakfast included.

The bathroom is very cold.

Cancelled flight so hotel worked well

Cancelled flight so hotel worked well

Friendly staff, superb service and property. Our original room was not ready.

Our room was not cleaned properly there were stains on the pilows and beer cans under the couches and behind the chairs. Also the vents were very dusty and the front desk just said I’ll tell management.

Our room was not cleaned properly there were stains on the pilows and beer cans under the couches and behind the chairs. Also the vents were very dusty and the front desk just said I’ll tell management.

Bed was very comfy!

Bed was very comfy!

$12 Parking fee not clearly identified during booking. First floor rear area near elevator has bad musty smell.

Everyone was very nice and offered plenty of towels without us asking.

Everyone was very nice and offered plenty of towels without us asking.

Nice and gated

Nice and gated

Lots of homeless, security fencing is broke, beds are awful, musty smell, doors are always propped open to the outside.

Lots of homeless, security fencing is broke, beds are awful, musty smell, doors are always propped open to the outside.

We were checked into our room. Once we entered the room, we found 5 issues with the room. The next morning before leaving for the day, we reported the 5 issues that we couldn’t tolerate. The other issues we just accepted. When we returned to the hotel that night, the staff person who we reported the issues to did not resolve any of our problems. Nathen next morning we reported the issues to a different representative and she moved us to a new room. Once we took possession of the new room, we discovered that it had a very slow bathroom sink drain.

We were checked into our room. Once we entered the room, we found 5 issues with the room. The next morning before leaving for the day, we reported the 5 issues that we couldn’t tolerate. The other issues we just accepted. When we returned to the hotel that night, the staff person who we reported the issues to did not resolve any of our problems. Nathen next morning we reported the issues to a different representative and she moved us to a new room. Once we took possession of the new room, we discovered that it had a very slow bathroom sink drain.

Went to Dallas Cowboys game had a good time

Went to Dallas Cowboys game had a good time

Nothing unique about it but it met my needs location wise

Nothing unique about it but it met my needs location wise

Staff very courteous, easy to check in. Water boiler was out so we only had slightly warm water for showering. Otherwise good stay.

Staff very courteous, easy to check in. Water boiler was out so we only had slightly warm water for showering. Otherwise good stay.

On check in I told the person at the desk that I have a service dog. I have all the paperwork for him and he is not an emotional support dog. I ended up having to pay another $100 for him. I have stayed all over the country and NEVER had to pay that for him to be with me. The room was ok. Nothing to get excited about. Could have definitely been cleaned better but I made do. I will definitely NOT be returning to this location the next time I’m in Dallas.

On check in I told the person at the desk that I have a service dog. I have all the paperwork for him and he is not an emotional support dog. I ended up having to pay another $100 for him. I have stayed all over the country and NEVER had to pay that for him to be with me. The room was ok. Nothing to get excited about. Could have definitely been cleaned better but I made do. I will definitely NOT be returning to this location the next time I’m in Dallas.

Night 1: After unpacking everything, ( Fam 4 and 1 pug), we discovered the microwave shorted out while we were trying to use the vent hood for the stove. Called the front desk and due to limited staff were moved to another unit. Packed up everything, got to the new unit and discovered one of the bathroom sinks was clogged so bad that the debris and prior residence’s hair was grossly visible wrapped around sink stopper. But since the front desk said she is the only person present, Ok..not a problem. Night 2: After a long day, we got back to the unit and wanted to make the kids some dinner, looked in the cabinets and no frying pan. Called the front desk ( BTW can only call via cell phone because the room’s phone is disconnected/disabled) and again will call me back because no one available. After about an hour, no call back so we decided to get Asian takeout. Which was productive because I ended up using the chopsticks to unclog the sink because it was one of the reason why we rented a 2B/2B. At 3 am: the fire alarm went of and continued ringing for about 10 minutes and finally went off by itself Morning of day 3: at 9 ish am, fire alarm went off for about 5-6 minutes Night 3/Morning 4: alarm went off again at 5:14 am, called front desk, this time for over 15+ minutes , went off. Around 6:30am, Fire alarm went off again for about 3 mins, called front desk. More details but limited characters available

Night 1: After unpacking everything, ( Fam 4 and 1 pug), we discovered the microwave shorted out while we were trying to use the vent hood for the stove. Called the front desk and due to limited staff were moved to another unit. Packed up everything, got to the new unit and discovered one of the bathroom sinks was clogged so bad that the debris and prior residence’s hair was grossly visible wrapped around sink stopper. But since the front desk said she is the only person present, Ok..not a problem. Night 2: After a long day, we got back to the unit and wanted to make the kids some dinner, looked in the cabinets and no frying pan. Called the front desk ( BTW can only call via cell phone because the room’s phone is disconnected/disabled) and again will call me back because no one available. After about an hour, no call back so we decided to get Asian takeout. Which was productive because I ended up using the chopsticks to unclog the sink because it was one of the reason why we rented a 2B/2B. At 3 am: the fire alarm went of and continued ringing for about 10 minutes and finally went off by itself Morning of day 3: at 9 ish am, fire alarm went off for about 5-6 minutes Night 3/Morning 4: alarm went off again at 5:14 am, called front desk, this time for over 15+ minutes , went off. Around 6:30am, Fire alarm went off again for about 3 mins, called front desk. More details but limited characters available

The oool area was great and nice to sit around while the kids swam. The lady at the desk was super helpful the morning of our departure. One of the families we went with left their 5 year old son’s shoes and shirt at the table. Some in our group said they saw them that morning but didn’t realize it was their’s. The lady at the front desk went way beyond my expectations looking in trash cans and then finally tracking down the cleaning crew who wound up having them and had not yet turned them into lost and found. Thank you Residence Inn! This will be our go to place to book when we come to Dallas with this large group. (we actually do this often!)

The oool area was great and nice to sit around while the kids swam. The lady at the desk was super helpful the morning of our departure. One of the families we went with left their 5 year old son’s shoes and shirt at the table. Some in our group said they saw them that morning but didn’t realize it was their’s. The lady at the front desk went way beyond my expectations looking in trash cans and then finally tracking down the cleaning crew who wound up having them and had not yet turned them into lost and found. Thank you Residence Inn! This will be our go to place to book when we come to Dallas with this large group. (we actually do this often!)

Our family of 4 (2 kids, 2 adults) stayed in a 2bedroom suite with kitchen. The hotel itself was decent and the staff was really friendly.The room however was out dated. It was clean and the beds were comfortable. The 2 bathrooms were an added bonus. We did have a kitchen but like I said it was outdated, but we managed. Close to a few restaurants. We did enjoy the gazebo outside our room to sit and relax. We wish the pool was opened, but it looked like it hadn't been serviced as no one was using it. Breakfast was your standard but they had different options daily, the option to fix breakfast burritos was really a nice touch. I would stay here again if I needed another 2bed/2ba combo. Overall it served our needs.

Our family of 4 (2 kids, 2 adults) stayed in a 2bedroom suite with kitchen. The hotel itself was decent and the staff was really friendly.The room however was out dated. It was clean and the beds were comfortable. The 2 bathrooms were an added bonus. We did have a kitchen but like I said it was outdated, but we managed. Close to a few restaurants. We did enjoy the gazebo outside our room to sit and relax. We wish the pool was opened, but it looked like it hadn't been serviced as no one was using it. Breakfast was your standard but they had different options daily, the option to fix breakfast burritos was really a nice touch. I would stay here again if I needed another 2bed/2ba combo. Overall it served our needs.

The staff was very friendly and attentive.

The staff was very friendly and attentive.

But, they let the pool turn green, and the car-gate was broken and open. Front desk staff were all great!

But, they let the pool turn green, and the car-gate was broken and open. Front desk staff were all great!

Loved it!

Loved it!

This place is in poor condition and in a very insecure area. Their pet deposit is egregious and they are taking advantage of customers with fees and parking costs. Complete to other hotels and you will notice significant higher charges. Unacceptable.

This place is in poor condition and in a very insecure area. Their pet deposit is egregious and they are taking advantage of customers with fees and parking costs. Complete to other hotels and you will notice significant higher charges. Unacceptable.

The room had no soap and body wash

The room had no soap and body wash

Stay was nice staff friendly. However the sofa bed did not receive quality bedding. This was very disappointing.

Stay was nice staff friendly. However the sofa bed did not receive quality bedding. This was very disappointing.

The few staff menbers were very friendly and eager for the upgraded facility! Basic breakfast buffet included. Mattress on the pull out couch was uniquely uncomfortable. You could feel every spring. If you need the extra bed, (and aren’t too big) leave the cushions on the couch, put sheets on them and sleep on the pretty comfy cushions.

The few staff menbers were very friendly and eager for the upgraded facility! Basic breakfast buffet included. Mattress on the pull out couch was uniquely uncomfortable. You could feel every spring. If you need the extra bed, (and aren’t too big) leave the cushions on the couch, put sheets on them and sleep on the pretty comfy cushions.

It’s a place like Home. The managers on duty are always making sure All costumers are well taken care off!

It’s a place like Home. The managers on duty are always making sure All costumers are well taken care off!

Cool

Cool

Too far from breakfast area. Our area smelled like weed. I think it was for customers with dogs. AC was very noisy.

Too far from breakfast area. Our area smelled like weed. I think it was for customers with dogs. AC was very noisy.

Nice staff, very clean room & property. Lobby coffee and full breakast at reasonable room rate.

Nice staff, very clean room & property. Lobby coffee and full breakast at reasonable room rate.

I wouldn’t stay there again.

I wouldn’t stay there again.

I was told I had to pay extra to check in before 11 AM and I was in town for business. So I could not wait until 11 to check in. When I did pay the extra money to check in, the employee did not give me back my drivers license, and I did not notice, because I was handed several things. When I got back to the hotel, after concluding my business at 4 o’clock, the room phone rang, and I was informed that my ID was at the front desk. Had I been stopped by the police for any reason I would’ve not been able to provide ID. The overall condition of the building was slightly rundown and the bathroom was sorely in need of an update.

I was told I had to pay extra to check in before 11 AM and I was in town for business. So I could not wait until 11 to check in. When I did pay the extra money to check in, the employee did not give me back my drivers license, and I did not notice, because I was handed several things. When I got back to the hotel, after concluding my business at 4 o’clock, the room phone rang, and I was informed that my ID was at the front desk. Had I been stopped by the police for any reason I would’ve not been able to provide ID. The overall condition of the building was slightly rundown and the bathroom was sorely in need of an update.

Paying to Park - Pathetic! This is a hotel on a freeway not in a central downtown or resort area. Charging extra for parking is a blatant money grab and not something I have seen before in an outlying location.

Paying to Park - Pathetic! This is a hotel on a freeway not in a central downtown or resort area. Charging extra for parking is a blatant money grab and not something I have seen before in an outlying location.

When did you have to pay to park at Residence Inn

When did you have to pay to park at Residence Inn

The facilty was ok. Staff was very friendly but we had 3 false alarms going on in early morning including my room at 5 am. We were not offered sny compensation.

The facilty was ok. Staff was very friendly but we had 3 false alarms going on in early morning including my room at 5 am. We were not offered sny compensation.

The could be better: no lotion provided. Small living area furniture. Dated furniture.

The could be better: no lotion provided. Small living area furniture. Dated furniture.

Good hot breakfast

Good hot breakfast

The front desk and cleaning service were great. The hotel itself is dated. The HVAC unit is so loud I needed to cool the room down and turn it off to sleep.

The front desk and cleaning service were great. The hotel itself is dated. The HVAC unit is so loud I needed to cool the room down and turn it off to sleep.

Bathroom floors were not clean and neither of my doors would close (to my bathroom and bedroom) Tried to get towels every day but it was difficult getting someone to bring any...had to go to the front desk to get them.

Bathroom floors were not clean and neither of my doors would close (to my bathroom and bedroom) Tried to get towels every day but it was difficult getting someone to bring any...had to go to the front desk to get them.

Reserved my room and they wanted a deposit but the 3 forms of payment they wouldn’t accept. 2 different cards and cash. It was a 50$ deposit. I even told them they could keep the cash. Needless to say I didn’t get my room. 3 days later and of course I’m waiting on the money to hit my account. Which I knew. So I Diane even have the 150$ I paid for the room to go and secure my next room. Worst night ever. And the receptionist even looked suprised when it checked me in with out the card on file. Wouldn’t accept 50$ cash but called her manager to figure out how to check me out and put me on the streets smh. Trash service

Reserved my room and they wanted a deposit but the 3 forms of payment they wouldn’t accept. 2 different cards and cash. It was a 50$ deposit. I even told them they could keep the cash. Needless to say I didn’t get my room. 3 days later and of course I’m waiting on the money to hit my account. Which I knew. So I Diane even have the 150$ I paid for the room to go and secure my next room. Worst night ever. And the receptionist even looked suprised when it checked me in with out the card on file. Wouldn’t accept 50$ cash but called her manager to figure out how to check me out and put me on the streets smh. Trash service

Nice an clean nice room set up with cups pots an pans real homey feel.

Nice an clean nice room set up with cups pots an pans real homey feel.

Front desk lady said we needed to go to the second floor, our room was 112, Texas education at it's finest. Maybe you should stop banning books and start reading

Front desk lady said we needed to go to the second floor, our room was 112, Texas education at it's finest. Maybe you should stop banning books and start reading

Front desk staff was very kind, accommodating and professional! Room was clean, we felt safe, great location. I would stay again and recommend to anyone!

Front desk staff was very kind, accommodating and professional! Room was clean, we felt safe, great location. I would stay again and recommend to anyone!

Great location near shopping and restaurants

Great location near shopping and restaurants

I did not expect the $12 a day charge for parking! The mattress was lumpy and in need of replacement. There were only two towels and I requested one from a cleaning lady that was outside my room vacuuming. She said she would bring one in 20 minutes! She never showed up!

I did not expect the $12 a day charge for parking! The mattress was lumpy and in need of replacement. There were only two towels and I requested one from a cleaning lady that was outside my room vacuuming. She said she would bring one in 20 minutes! She never showed up!

Getting to the main entrance i had to drive to because the building's weren't connected.

Getting to the main entrance i had to drive to because the building's weren't connected.

Very friendly and safe and convenient

Very friendly and safe and convenient

Great, except the building east of us had a fire alarm bell that stayed on all night through the morning which we all can hear.

Great, except the building east of us had a fire alarm bell that stayed on all night through the morning which we all can hear.

Andrea at the front desk was very attentive! Shower didn’t have curtain, no phone in room, bathroom sink didn’t work, tv in bedroom didn’t work.

Andrea at the front desk was very attentive! Shower didn’t have curtain, no phone in room, bathroom sink didn’t work, tv in bedroom didn’t work.

The rooms smell of dirt and humidity, the carpet is sticky because it is so dirty and the sofas itch because they are so dirty. A lot of humidity in the rooms and with a bad smell.

The rooms smell of dirt and humidity, the carpet is sticky because it is so dirty and the sofas itch because they are so dirty. A lot of humidity in the rooms and with a bad smell.

The staff was awesome

The staff was awesome

All good

All good

Great place to stay

Great place to stay

everyone was very nice and accommodating, i did not like that i had asked for my sheets to be changed in the morning and when i got back in the afternoon, they were not done.

everyone was very nice and accommodating, i did not like that i had asked for my sheets to be changed in the morning and when i got back in the afternoon, they were not done.

Took more than 20 minutes to get checked in. Staff was new and left alone to work the front desk and answer the phone.

Took more than 20 minutes to get checked in. Staff was new and left alone to work the front desk and answer the phone.

The staff was very nice and friendly

The staff was very nice and friendly

Customer service was nice. The hotel itself is outdated, my family can see dust, the door does not look secured (I put a chair by the door at night, didn't want to change room for the second time), toilet has water coming out, and there are no sheet cover for the sofa bed as you need to ask the receptionist. Seriously, this is the first time I had this issue. Not sure how they have these ratings. The good things is their location were closed to where I want to go and they are a few minutes from In n Out. Will not be coming back.

Customer service was nice. The hotel itself is outdated, my family can see dust, the door does not look secured (I put a chair by the door at night, didn't want to change room for the second time), toilet has water coming out, and there are no sheet cover for the sofa bed as you need to ask the receptionist. Seriously, this is the first time I had this issue. Not sure how they have these ratings. The good things is their location were closed to where I want to go and they are a few minutes from In n Out. Will not be coming back.

outstanding customer services

outstanding customer services

It was nice and quiet. Very friendly and helpful front desk staff. Had pleasant stay.

It was nice and quiet. Very friendly and helpful front desk staff. Had pleasant stay.

The room was great - very clean and had everything needed to make a short or long stay perfect. The breakfast ranks among the top tier of all hotel breakfasts. The only drawback was that it had to be accessed from only one direction and for people unfamiliar with Dallas, it was not easy to leave for meals or any reason and be able to get back without driving a considerable distance.

The room was great - very clean and had everything needed to make a short or long stay perfect. The breakfast ranks among the top tier of all hotel breakfasts. The only drawback was that it had to be accessed from only one direction and for people unfamiliar with Dallas, it was not easy to leave for meals or any reason and be able to get back without driving a considerable distance.

I chose the property for the location as it is close to the hospital where I was visiting a family member. The room was not very clean. There were bits of paper on the floor and it smelled musty. One window was slightly open and it would not close all the way. The deal breaker was that the toilet would not flush! When I reported this, they didn’t seem surprised. At least I was refunded in full.

I chose the property for the location as it is close to the hospital where I was visiting a family member. The room was not very clean. There were bits of paper on the floor and it smelled musty. One window was slightly open and it would not close all the way. The deal breaker was that the toilet would not flush! When I reported this, they didn’t seem surprised. At least I was refunded in full.

Very quiet and clean

Very quiet and clean

Kischa made our stay Fantastic. Room was nice and clean but a bit dated. Breakfast was really good. Kischa at the front desk was amazing and a joy to deal with.

Kischa made our stay Fantastic. Room was nice and clean but a bit dated. Breakfast was really good. Kischa at the front desk was amazing and a joy to deal with.

I love the property and the mini kitchen but need newer mattress on sofa bed

I love the property and the mini kitchen but need newer mattress on sofa bed

Very nice property but it is located near a homeless shelter with lots of people loitering nearby and living under the freeway across the street. Felt dangerous.

Very nice property but it is located near a homeless shelter with lots of people loitering nearby and living under the freeway across the street. Felt dangerous.

Bedding smelled musty

Bedding smelled musty

Property might be very well located, but the facilities are tired and worn. We requested maid service for each day of our 3 night stay, but there was never any service. So, we had to get clean towels from the front desk ourselves and the front desk acknowledged that their cleaning service should have been following through.

Great place, very clean, and very courteous staff.

Convenient for my stay; pleasant staff

We went for a wedding and it was a great location. Not downtown in all the action, but out a bit with more quiet. We were still close to shopping and food and took Uber when needed.

Multiple exterior doors in the complex and one of two elevators in my building were out of service the entire weekend I was there.

it was good generally, the kids enjoyed their stay.

It was great.

The Expedia reservation was a problem for them. Took long time for approval. Elevators dues not work. Bath tube dies not drain the water . Hotel smells bad. Never come back!

The front staff was amazing!!!! Ellie was amazing and so so sweet and help helpful!! We will definitely be back. Everyone that worked there went out of their way to help you in anyway you needed ! Great people ❤️

While this isn't the Four Seasons, the property is clean and (mostly) quiet. The service staff is great.

Clean rooms and facility. We expected a king bed and it was a queen.

Puppy

It was Christmas weekend so expectations were not high. But room was not cleaned or made up during our 2 night stay. Front desk was great and helpful.

Good location and safe

Average Motel

Staff are very nice people. When I had to leave to get a rental car and might miss breakfast, the desk clerk offered to hold a plate for me.

The staff is the best. Very friendly and accommodating. Property is well maintained. A very nice area to lounge outside. Security is top notch.

Location was great but it was dusty

Wonderful, helpful staff. Very comfortable stay in all regards

Beautiful room and clean!!