Quality Inn & Suites I-35 E / Walnut Hill

Very good

The second room was not much better. There was a hole in the floor, the AC unit was extremely loud so we could barely sleep, and we even found bugs on the bed. We ended up having to go buy bedbug spray ourselves. When I spoke to the front desk employee about the issues, his response was basically, “you get what you paid for,” which was very unprofessional and disappointing. The replacement room at least seemed cleaner, but it still had mold on the walls. Overall, this was a very uncomfortable experience, and I would not stay here again.

Nothing Location, window didn’t have good curtains for black out lightning

Bad

Good Good

There was no breakfast not even coffee and staff was rude not worth the price .

Exceptional

Nice

Terrible, customer service. No towels available. Very bad odor thru the hotel. Wall's paint bubbling and chiping off. Elevator floor title cracking and coming off. Smell of burnt marijuana above. Noise came through the windows. Terrible experience.

Good

Breakfast. Need more options as well as keeping it stocked. Inwent down at 7:30 and there was nothing left to eat.

Breakfast. Need more options as well as keeping it stocked. Inwent down at 7:30 and there was nothing left to eat.

Good

i travel for work usually i prefer stay close to airport and breakfast included so i can have a meal and get to wor in the morning. the world class breakfast claim fell flat once i woke up to go it was waffles and juice coffee no bread no eggs nothing just empty table though it had the hot plate and other appliances sitting with nothing in or on it. i asked the front desk, the answer was, sorry sir we didnt get the delivery”. nothing change the next day except there was cheapest white bread. front desk personnel change every 4 hours i noticed. i guess some cheap labor on part time schedules. overall i wud say the motels industry have lost their edge and american charm. long gone the days. it feels like this motel industry is taken over by some alien entity and it aint good old american charm. its something else definitely. lesson learned next time pay some extra money and or compromise on distance from airports but definitely will rent a room in HOTEL.

It was cool, I'll go again

Pleasant

Poor

Bad

There was no house keeping the whole time being there

Passable

Nasty

Exceptional

?terrible Terrible air conditioning

Terrible air conditioning

The door has so many screws on it like someone knocked the door down before and they just put a bunch of screws on it even like the little metal lock on top of the door (the gold one) was broken and they just put it together with a bunch of screws.

It was convenient for the price. It was just a one night stay so it works The door has so many screws on it like someone knocked the door down before and they just put a bunch of screws on it even like the little metal lock on top of the door (the gold one) was broken and they just put it together with a bunch of screws.

The bathroom doesn’t look great and the worse part is the food. Coffee was so cold and eggs and sausage are only available on a weekend. You can’t take food out to the room and cleaning is also on a request.

The breakfast was good but someone opened my room door while I was inside

Room was discussing and smelled.. did not stay

The room needed repairs. bathtub had peeling paint and mildew. The place looked in need of an upgrade. it wasn't clean , it looked shabby.

The room needed repairs. bathtub had peeling paint and mildew. The place looked in need of an upgrade. it wasn't clean , it looked shabby.

Exceptional

Nothing Everything poor staff . Rooms smelled like cigarettes

Nothing Everything poor staff . Rooms smelled like cigarettes

We liked the waffle bar and the variety of breakfast items available in the morning. Location was also good, and staff was consistently very cheerful and friendly. For a one-night stay, it just about met all of our expectations. The room was too small, which made it difficult to move around for a family of three. More surface area could've greatly benefited our experience, and more spacious rooms could be worth investing in.

We liked the waffle bar and the variety of breakfast items available in the morning. Location was also good, and staff was consistently very cheerful and friendly. For a one-night stay, it just about met all of our expectations. The room was too small, which made it difficult to move around for a family of three. More surface area could've greatly benefited our experience, and more spacious rooms could be worth investing in.

Bad

the hotel was nice, the room was very comfortable. Coffee was GREAT. My only complaint would be that they offered more protein at breakfast. I had an issue with trying to sign up for Rewards program and it wasn't resolved. Going to try to call and get the situation remedied, if possible.

the hotel was nice, the room was very comfortable. Coffee was GREAT. My only complaint would be that they offered more protein at breakfast. I had an issue with trying to sign up for Rewards program and it wasn't resolved. Going to try to call and get the situation remedied, if possible.

There was mold in the shower on the ceiling and wall. I was afraid to use the shower. The room was not clean and my bedding was not clean.

The room we were originally given, AC was broke. We let management know and they put us in a better room. Then we went to the pool area, the water smelled bad, and half of the hot tub jets were not working.

Was better then last time definitely a plus

Air didnt work

I literally saw a big roach in the restroom as well as the AC conditioning was not working nor the TV the TV had white dots on it and the TV was very dim There was a very bad smell I was exchanged to a better room for no extra charge so I'm very grateful for that but very inconvenience for the first night. I was told to let the AC cool down the room, but it never did and I have to wait till the next day to get a new room

The place was dirty and the heater didn't work. In fact, turning the heater on was like turning on the A/C, so it made the room colder.

mold, big holes where its was obvious some one punched through the closet door, stains on towels,and lampshades black stuff on ice tray broken ice machines hot tub was about 1 foot low on water and theat the counter said " he didn't it know how to turn the water on to fill it and wasn't going to call anybody because he didnt want to pi$$ anyone off first 2 rooms where still dirty from previous people. The entry doors on both ends of the hotel had completely broken off.Door handles was very hard to open .Kids woke up on 2nd night with bites form something .I dont know how this hotel is raited at a 7.5 plus i definitely do not recommend!

The clerk did not i for us of breakfast times or location. We had to figure it ourself. It was a non smoking but there was a lot of smoke smell. We only got one key for the room and when i asked where the room was at it on the third floor and that was it. Breakfast was decent. No shampoo in the restroom and the bathtub was very slippery. The hotel is old.

I liked that it was close to the venue I was visiting The water was lukewarm at best and kept getting colder like it was not heating properly

Roaches

Worked for our needs. Would recommend

In my room the air conditioning did not work and they did not care, they did nothing to fix it, I had to leave at midnight because we could not sleep all the facilities in poor condition, I definitely did not recommend it.

Called before booking hotel and asked if pool and hot tub were in service. I was told pool and hot tub worked. Pool was VERY dirty and hot tub was filled half ways. Hot tub was cold and never got warm. It was basically swimming in bath water. Late check out is not an option here either. Beds we’re comfortable but I would not be back.

Ac needed to be fixed in the room all buttons was gone

The bed was very comfortable and loved the sitting area was separate from the bedroom. Where to begin? The pool was ice cold and the hot tub was lack luster past the 1st night. My husband and I tried telling the staff how to fix the hot tub and the staff member was not listening so hot tub did not work. The bathroom had mold on the ceiling and fixtures need updated. There was a literal hole, at least 2 foot by 2 foot, in the floor covered by carpet and we were on the 3rd floor! Also, super noisy.

Had a blast

The hotel and the room were very clean. The staff was friendly. Everything is fairly close. There are restaurants and stores close. The pool and the hot tub were also nice. The daily breakfast was very nice too.

I’m like the location

Nothing went well. The room was in poor condition and there were bed bugs!!!!

One staff member was very rude

Location Nothing to dislike, it was a decent stay

Had balconies overlooking pool area … Pool was closed due to weather

how cheap it was pool was absolutely disgusting! brown piles of settled stuff on the bottoms. breakfast had no meat selection or protein at all. like NO eggs or nothing. elevator was very sketchy sounding. toilet made a train sound when flushed. door handle came off the door when we opened it. burn holes in our comforter. door lock didn't wor

From the moment we walked in to the moment we checked out everybody was so nice so welcoming it was very clean. Breakfast was amazing. Everybody was sweet and understanding and very helpful and every time we stepped in the elevator, it smelled clean. There wasn’t nothing that we did not like everything was great and amazing

Yes

Yes

Cold Showers

Cold Showers

The staff at the front desk are all really nice, but the hotel is extremely run down, and felt dirty. Hot tub was only partially full, luke warm and smelled. If someone put some money into it it would e a nice hotel

The staff at the front desk are all really nice, but the hotel is extremely run down, and felt dirty. Hot tub was only partially full, luke warm and smelled. If someone put some money into it it would e a nice hotel

Yes

Yes

Yes

Yes

Rooms were worn out but it was nice

Rooms were worn out but it was nice

Breakfast

not bad ok

not bad ok

Excellent servíce

Excellent servíce

Clean room Shower did t work and the sink was clogged

Yes

Yes

I isn’t really have anything I really liked bout the hotel the only thing that really looked good and put together was the outside of the building! I did not like the fact that i did not have any hot water the whole trip, when i first walked into my room there was urine all over the toilet and inside the toilet not flushed, the bathroom was horrible and unclean!! The bed was made and sheets were white with no stains or anything just had a lot of hair in the bed which tells me they didn’t clean that room at all and I lost definitely did not get my moneys worth out of this hotel!! I paid a $100 deposit for a shitty room and also three cars were broken into with the time spans of me being there only the first night and the elevators moved slower than molasses

Room showed signs of disrepair, bathtub is stained, very squishy to stand in, and paint can only cover so much. We were nervous to walk on the floor without shoes.

Room showed signs of disrepair, bathtub is stained, very squishy to stand in, and paint can only cover so much. We were nervous to walk on the floor without shoes.

Yes

Yes

Yes

Yes

Mold in the shower. Breakfast was a continental breakfast, not a breakfast buff as described.

Mold in the shower. Breakfast was a continental breakfast, not a breakfast buff as described.

Y

Y

Yes

Yes

There ac/ heater is not working

There ac/ heater is not working

Yes

Yes

Yes

Yes

Updates

Updates

Room was clean

Room was clean

Thanks

Thanks

Yes

Yes

Yes

Yes

Roaches, rooms

Roaches, rooms

Worst hotel ever, especially for a family with kids. The staff at check in was really rude. I checked in around 9:55 p.m. and asked him what time the pool closed and his response was "its already closed" I said okay so what time does it close? And he said 10. I asked if there were any other entrances or if we needed to enter there through the front he said theres no other entrances. But clearly there were side doors. The hotel stunk horribly throughout. The pictures were probably taken when it first opened and nothing has been repaired or cleaned since. Our kids were so happy to finally have an indoor pool option but when we got in there it was extremely dirty that a state health department should consider closing it down. None of the handicap chairs operated and were all rusted. The doors to rooms have wide gaps in them to where they are not sealed so you hear everything. We were woken up by a female crying and screaming to get her stuff from the male and yelling back and forth. Theres a gentlemens club up the road and this is the location they come to when its closed. Dont waste your money, hot breakfast is disgusting. Definitely will not be recommending or returning to this location. It should be shut down or quality inn should remove their brand from them! Very disappointed for a traveling families first trip to dallas!

Worst hotel ever, especially for a family with kids. The staff at check in was really rude. I checked in around 9:55 p.m. and asked him what time the pool closed and his response was "its already closed" I said okay so what time does it close? And he said 10. I asked if there were any other entrances or if we needed to enter there through the front he said theres no other entrances. But clearly there were side doors. The hotel stunk horribly throughout. The pictures were probably taken when it first opened and nothing has been repaired or cleaned since. Our kids were so happy to finally have an indoor pool option but when we got in there it was extremely dirty that a state health department should consider closing it down. None of the handicap chairs operated and were all rusted. The doors to rooms have wide gaps in them to where they are not sealed so you hear everything. We were woken up by a female crying and screaming to get her stuff from the male and yelling back and forth. Theres a gentlemens club up the road and this is the location they come to when its closed. Dont waste your money, hot breakfast is disgusting. Definitely will not be recommending or returning to this location. It should be shut down or quality inn should remove their brand from them! Very disappointed for a traveling families first trip to dallas!

The room smelled like urane. There was no room service.

The room smelled like urane. There was no room service.

The stay was okay but condition of room was not acceptable for the price. Cracked bathroom door and loose door faceplates, etc. Not to mention that they don’t have enough towels for all of us registered for the room.

The stay was okay but condition of room was not acceptable for the price. Cracked bathroom door and loose door faceplates, etc. Not to mention that they don’t have enough towels for all of us registered for the room.

Very convenient location.

Very convenient location.

It was clean and spacious

It was clean and spacious

breakfast is terrible, & sometimes they do not have hot water for the shower. depends on what room you get.

breakfast is terrible, & sometimes they do not have hot water for the shower. depends on what room you get.

.

.

The food was the same everyday no towels for the rooms

The food was the same everyday no towels for the rooms

Staff was very courteous and professional. The room was okay clean but the restroom was dirty. Also housekeeping was very nice

Staff was very courteous and professional. The room was okay clean but the restroom was dirty. Also housekeeping was very nice

Great service

Great service

Not to bad it’s decent. I would book here again without a second thought! It’s worth every penny I paid. Im satisfied and no complaints. Honestly!

Not to bad it’s decent. I would book here again without a second thought! It’s worth every penny I paid. Im satisfied and no complaints. Honestly!

Ok

Ok

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

The breakfast was good. The bedroom was clean, and the bed was comfortable. There was a refrigerator and a microwave. The temperature was good.

The breakfast was good. The bedroom was clean, and the bed was comfortable. There was a refrigerator and a microwave. The temperature was good.

Everything was good

Everything was good

All of the above

All of the above

👍

👍

they broke my partials and didn't care didn't offer to help cover cost to fix them left stuff laying in my room from when we caught them in the room! Refused to let me speak to manager

they broke my partials and didn't care didn't offer to help cover cost to fix them left stuff laying in my room from when we caught them in the room! Refused to let me speak to manager

Hotel is also right in between two gentlemen's clubs. Uber is so expensive we couldn't switch hotels.

Hotel is also right in between two gentlemen's clubs. Uber is so expensive we couldn't switch hotels.

Clean room, good breakfast, and friendly staff

Clean room, good breakfast, and friendly staff

Very clean room

Very clean room

It was peaceful and i did get my sleep in. I didn't like the bathroom

It was peaceful and i did get my sleep in. I didn't like the bathroom

This hotel is run down, dirty, in poor repair, and in an awful location next to a row of strip and nightclubs. Very noisy all night. The carpet was so dirty I wore flip flops in my room. Very cheap, but this is a hotel to avoid.

This hotel is run down, dirty, in poor repair, and in an awful location next to a row of strip and nightclubs. Very noisy all night. The carpet was so dirty I wore flip flops in my room. Very cheap, but this is a hotel to avoid.

Breakfast was great. The hotel, although “non smoking” reeked of black and milds. Our room- furniture looked unclean, even after wiping them down, there was still a residue. Bathroom vanity was partial board and broken in places. The tub looked and felt as if it was going to fall through the floor. Mold was present on the ceiling and there was about an inch and a half of caulking to “hold” it to the wall. The air conditioner had obviously leaked as it looked like it was falling off the wall. Beds were hard. Our neighboring hotel guests had an entire night of “adult red light activities” which was heard loud and clear and everytime their bed moved, ours did as well. Finally about 4:30 am I banged on the wall and screamed at them to knock it off. Thankfully we only slept there, we were out and about during the day, so overall, it served its purpose but for the price- it sucked.

Breakfast was great. The hotel, although “non smoking” reeked of black and milds. Our room- furniture looked unclean, even after wiping them down, there was still a residue. Bathroom vanity was partial board and broken in places. The tub looked and felt as if it was going to fall through the floor. Mold was present on the ceiling and there was about an inch and a half of caulking to “hold” it to the wall. The air conditioner had obviously leaked as it looked like it was falling off the wall. Beds were hard. Our neighboring hotel guests had an entire night of “adult red light activities” which was heard loud and clear and everytime their bed moved, ours did as well. Finally about 4:30 am I banged on the wall and screamed at them to knock it off. Thankfully we only slept there, we were out and about during the day, so overall, it served its purpose but for the price- it sucked.

Na

Na

He treated me very badly

He treated me very badly

He treated me like a animal

He treated me like a animal

Easy freeway access with clean room. Professional staffing. Breakfast ok. Fitness room, AC not working and some equipment not working or missing. Pool area/room well kept. Room rate including hotel amenity is reasonable priced and easy on the budget if $$$ is a concern for the traveler/family.

Easy freeway access with clean room. Professional staffing. Breakfast ok. Fitness room, AC not working and some equipment not working or missing. Pool area/room well kept. Room rate including hotel amenity is reasonable priced and easy on the budget if $$$ is a concern for the traveler/family.

Not fit for stay

Not fit for stay

Nice and good breakfast..

Nice and good breakfast..

Person at front desk, very professional and eager to assist to make sure everything goes good during checking in.

Person at front desk, very professional and eager to assist to make sure everything goes good during checking in.

A very nice hotel in a not very nice part of town, filled with pop-up clubs and strip bars.

A very nice hotel in a not very nice part of town, filled with pop-up clubs and strip bars.

.

.

Would definitely stay there again

Would definitely stay there again

The bathroom faucet had a consistent trickle, not drip a actual trickle of water. Door jambs and walls were rotted away in corners. The bathtub had mold around the edges.

The bathroom faucet had a consistent trickle, not drip a actual trickle of water. Door jambs and walls were rotted away in corners. The bathtub had mold around the edges.

staff's service was good.

staff's service was good.

We found huge cockroaches in our bathroom. We were not even offered a new room and had to fight for a refund for that night.

We found huge cockroaches in our bathroom. We were not even offered a new room and had to fight for a refund for that night.

Checkin at front desk was ok as soon as we get to room notice a ceiling leak in yhe bathroom informed manager at front desk he can to look at it and didnt say anything just went to investigate spoke to him a few minutes later and all he wanted to do was downgrade the room and put us in a smaller room with no reimbursement will probably never visit the hotel again due to the experience and the room ac started to leak the last night of our stay

Checkin at front desk was ok as soon as we get to room notice a ceiling leak in yhe bathroom informed manager at front desk he can to look at it and didnt say anything just went to investigate spoke to him a few minutes later and all he wanted to do was downgrade the room and put us in a smaller room with no reimbursement will probably never visit the hotel again due to the experience and the room ac started to leak the last night of our stay

Definitely enjoyed the room. The hot tub was the star of the show. The bed was super comfy and I will definitely be back!

Definitely enjoyed the room. The hot tub was the star of the show. The bed was super comfy and I will definitely be back!

Good

Good

Roaches in room. Poorly lit inside room.

Roaches in room. Poorly lit inside room.

Breakfast could have been better

Breakfast could have been better

They had some signs on the property that seemed limited which was odd. I enjoyed my stay though.

They had some signs on the property that seemed limited which was odd. I enjoyed my stay though.

Property need more maintenance, everything looks old and dirty

Property need more maintenance, everything looks old and dirty

The rooms need fixing up but beside that it was a good stay. No bugs and no problems

The rooms need fixing up but beside that it was a good stay. No bugs and no problems

Everything

Everything

I will start off by saying the staff were very friendly and accommodating which is very important. The problem was with the hotel itself. The elevator was very sluggish going up and down. The room was fairly clean but was a little stale. Beds were reasonably comfortable. The toilet made a sound like nails on a chalkboard, and the bathroom sink spit water in many different directions if you turned it on fully. Check in and check out process was painless and the breakfast was good. I just think some things need to be updated

I will start off by saying the staff were very friendly and accommodating which is very important. The problem was with the hotel itself. The elevator was very sluggish going up and down. The room was fairly clean but was a little stale. Beds were reasonably comfortable. The toilet made a sound like nails on a chalkboard, and the bathroom sink spit water in many different directions if you turned it on fully. Check in and check out process was painless and the breakfast was good. I just think some things need to be updated

Good stay

Good stay

Staff was friendly and attentive, but there were zero isues.

Staff was friendly and attentive, but there were zero isues.

👍

👍

Desk was straight-forward with policy and pricing. Room was in good shape worth of money spent.

Desk was straight-forward with policy and pricing. Room was in good shape worth of money spent.

Terrible stay. I never leave bad reviews, but I feel the need this time. The website says the room sleeps 4 people but we were charged an extra 15 dollars per night for our 3rd person. Housekeeping never came and cleaned our room even though we were gone all day (she saw us leave) and there was not DND sign on the door. We asked for extra blankets but they wouldn't give them to us. We weren't allowed to eat our breakfast in our room. There were several signs in the breakfast room talking about not wasting food or taking it to your room. I wouldn't recommend this hotel to anyone. Ever.

Terrible stay. I never leave bad reviews, but I feel the need this time. The website says the room sleeps 4 people but we were charged an extra 15 dollars per night for our 3rd person. Housekeeping never came and cleaned our room even though we were gone all day (she saw us leave) and there was not DND sign on the door. We asked for extra blankets but they wouldn't give them to us. We weren't allowed to eat our breakfast in our room. There were several signs in the breakfast room talking about not wasting food or taking it to your room. I wouldn't recommend this hotel to anyone. Ever.

Nice hotel for the price

This is a good property to stay for a night but not more than that. We were there 3 days and housekeeping never came. It's not located in the best of area. But staff was very friendly.

Terrible hotel. No AC/ Heat. 2 different front desk employees , ZERO help from either.

The hotel had a great pool/spa

The Front Desk Man, is really nice does a great job and is willing to.help.you as much as he can to make sure, that you have a comfortable,.safe stay at their Hotel.

Booked a suite, then found out the heat didn't work so we were given an electric heater! Then get to the room unpack only to find out the ac also didn't work! Asked for another room and we're told the central air didn't work in any of the suites! So we were downgraded to another room. Then get to that room and the hair dryer didn't work! Our last three stays at this hotel have been horrible! We will not be going back.

The worst place we have stayed. Simply too much to type out. Just stay away from this hell hole

J

The stay was very memorable indeed.

The breakfast was great

The stay and the experience was wayy better than i expected. The front desk person was super nice and helpful. Also the room was nice and clean, had to call house keeping one time and they showed up on time and cleaned up very well.

I’ve stayed here before and the property conditions have declined. The rooms were cleaner before and they did not have my bathroom stocked. I had to request housekeeping to come in because the room did not look like it had been cleaned. I stayed 5 days and 4 nights.

Was not told or made aware that there was a deposit and was denied a refund

Slightly run down hotel in a slightly run down area

Covers had yellow stains, walls had missing patches of paint. Found cockroaches in the bathroom. Some lightbulbs were out.

It was fine. Hairdryer did not work. No bar in the toilet paper holder. Dated but OK on decor and upkeep. Beds were firm. Breakfast was OK, I avoided most of the hot food.

Goooooooood

Excellent customer service

Good location

Had a great time there the only thing I hated was it’s surrounded by highway and the noises of planes, it would’ve be great if the door was soundproof bcuz i keep hearing peoples voices

Everything was good friendly staff. clean rooms

When I entered the room I was struck with the heavy smell of cigarette or cigar smell. I also saw two women who were prostitutes leaving the hotel. I ate breakfast after my first night and all I can say is that it was filling. My second morning before I left the cook/waitress told me they didn’t have breakfast. Overall I will never stay in a Quality Inn because this visit was disappointing to say the least.

They didn't give us extra shampoo

Hated the fact that the pool didn’t work

Didnt like the mold and food choice during week days.

House keeping we had to ask themto clean the room and bring towels.

The overall condition of the property looks like everything needs updating, no smart tv to plug into streaming channels. The location is less than perfect to say the least. The hotel was in the Hood, less than desirable neighborhood. The day before our check in three cars were broken into. Also two topless bars were in the same block of nieghborhood. We were in a room were a jacuzzi tub was in the same area as the bed. Just seemed like a good like atmosphere was always around the hotel. Very bad experience

.

Better than I expected. Safe and easy to get around

The extra room with a couch was great

Hotel is clean and well maintained. Close to the highway and stores.

It was nice and relaxing

We came to Irving for a concert at the Toyota Music Factory and the hotel itself is great— but the surrounding area is dookie. Me and my girlfriend encountered a scary man who catcalled us on our way to the car and the surrounding area was in construction and just, in general, ghetto. The roads are also notably awful. But other than that, I recommend. I don’t fault the hotel for it, but felt it was worth mentioningz

All staff members were friendly.

The rooms are very spacious and clean.

Friendly

Had parking lot security at night that checked on us when we were sitting in our car to long. I actually appreciated the fact that they were that attentive.

The place is dated. It smells moldy. The hot tub was not hot and the Jets were very weak. hardly any pressure breakfast there was very few things to select from

The room smelled of smoke despite being a non-smoking room. The AC/cooler was leaking water on to the carpet, amd it was not sufficient to cool the room. Slept hot for 3 days. The area is unsafe. Somebody's car parked beside our car had a window smashed in the morning. We left early after all this and instead drove all night to return home. Would not recommend this to anyone.

STAFF WAS VERY COURTEOUS

Rating: 1/5 Stars "I'm extremely disappointed with my recent stay at this hotel. The room was not clean, and the smell of mold and mildew was overwhelming. When it rained, the windows leaked, and water poured into the room, making the smell even worse. The front desk staff was unfriendly and unhelpful, seemingly unconcerned with our discomfort. To make matters worse, the lights were out due to a storm, which was the reason we booked the room in the first place. You'd think they'd have a backup plan or at least apologize for the inconvenience. Instead, we were left to suffer in a damp, smelly room with no light. The lack of cleanliness and maintenance is unacceptable, and the poor customer service made it even worse. I would not recommend this hotel to anyone. Avoid it at all costs unless you enjoy moldy rooms and unfriendly staff."

AC out, electric out, door knobs broken, bugs in bedroom and bed, couldn't use closet rack ripped out of the wall, sheets and towel had blood on them ex, no breakfast

not so good. Only stated because jacuzzi tub but there was no jacuzzi tub, no room clean up, saw roaches.

the enterance door the room #107 isnt close fully , the door need be fix for safe reason !

Very great place to stay customer service is great stayed here multiple times and never disappointed great experience so far

I’m satisfied with this property, but has same issue. It was a rainy day and the window was leaking, and the toilet has same issue as well, but an average is good .

Staff was great but the area surrounding the hotel is sketchy at best. We took ubers to get downtown well worth it.

The hotel is surrounded by topless clubs and we saw prostitutes walking around right outside of the parking lot on multiple occasions. The lobby was badly in need of painting and the furniture in the lobby was very worn out. Our room had not been cleaned properly before our stay, and there was a dirty washcloth draped over the top of the shower curtain rod. There was an unidentified pill on the floor in the room, and when I picked up my towel off of the floor after drying off, there were false eyelashes stuck to it. Neither me, not my wife, wear false eyelashes. The buttons on the hairdryer in the bathroom did not work to turn it on or off or to control the temperature settings. The hairdryer turned "on" only when plugged in, and only on a singular heat setting. One side of the toilet paper holder in the bathroom kept popping off the wall. There was a rotten portion of the floor under the refrigerator. There seemed to be black mold inside the unlocked utility closet of the room. There were holes in the caulk around the bathtub. There were stains on the ceilings from obvious leaks. This was absolute trash. The front desk offered to have a cleaning lady come in, but this was not an acceptable solution for us.

A/C didn't work

There was mold along the bathtub. The door handle to the bathroom was loose and came off. The pool and hot tub were clean, but the sides of tile need a good scrub. The upkeep of the small details have obviously been neglected. There was a visible hole behind the light in the bathroom. Lots of paint chips, damage to trim, etc. For the price of $188 a night, it was not as nice as it should of been.

The staff was amazing. They were able to help me with every need I had. The facility is very clean, the room was great and the pool and jacuzzi were fun as well.

We had to move rooms because of a fridge leak but we got moved very quickly and overall everything was good

Great

Our door was extremely heavy and slammed LOUD. It had been damaged also. The bathroom needed a facelift. The food was great, beds nice, and hot tub nice! And the staff very helpful.

The staff is rude, the breakfast is only served over the weekends, weekdays only snacks and coffee. Burnt carpets, mold. Absolutely bad.

Good customer service!

AC was not working, complained several times nothing was done. The bath top drained slowly, the sink too was gross. Couch was old and unkept. Generally it should be called a motel. Not worth the money they charging

Good

We had a great stay, the staff was super nice and accommodating. Everything was clean and the breakfast was amazing. I would definitely stay there again.

The jacuzzi tub was nice, and for the price it was what you would expect.

Shower was cold and bathroom was a bit dirty. The beds were quite hard, but the price was right and staff friendly.

It was nice

A/c problems

My only conplaint is we had mold in our bathroom

The hotel needs minor updates to make it look clean. Newer curtains without stains. The lamp shade had stains all around it. The doors to the rooms had several screws in them...like they drilled 8 screws in the door. They only give you a few towels. Other than that the bed slept well. It's just it needs updating.

Nothing

Toilet set was broke. Sink fixture was extremely loose. Bathroom sink would only run with hot water! No cold water.,

I love staying here because its peaceful but it is still close enough to the highway for easy access to everything. The staff is always very accommodating and pleasant and given the area they maintain a very peaceful atmosphere.

My room was dingy, dated, and felt unclean. The wall next to the coffee pot had what definitely was mold growing all over it. The bathroom door could not be closed/locked. The shower curtain was barely attached to the wall, and could not be situated in a way that actually held the shower curtain up. That didn't end up mattering as I couldn't even take a shower to begin with - either low water pressure, the clearly broken shower head, or a combination of those two pretty much made showering impossible. If you are considering this hotel because its great proximity to Club Colette do not bother. A sign as the front desk says "no guests allowed", which seems like a poor business strategy given the clientele this hotel attracts. Apparently it is well known for this kind of quality, as conversations with many at Club Colette lead to multiple other testimonies of similar stays. This is the kind of hotel that you would expect to get bed bugs from. Do yourself a favor and look into the La Quinta down the street.

This has to be the quietest hotel I've ever stayed at. The man who text me in was polite, property was clean. The only thing I will say is the breakfast was not over the top. The waffle maker is cute it's a shape of Texas and tasted fresh but there were no other hot items and I saw toast no bagels or muffins. The cereal was okay too. But if you're looking somewhere quiet to go and sleep I heard no other guess at any time and other people were in the building.

There is mold in the room

A well keep little gem.

Hated the homeless people bothering me when I came or left the hotel. Staff allowed a white charger to park in the handicap spot for three days with not handicap tags or placard, I told front desk - he said he did not know that. Only served cereal, toast and waffles for breakfast. I don’t eat flour products- no eggs, potatoes, beacon, fruits Worst stay at Quality Inn ever.