La Quinta Inn & Suites by Wyndham Dallas Love Field

The room was comfortable and very clean, how bad a television did not work and the telephone did not, there was no shortage of towels.

Whenever I come home to visit. I stay at this location. The staff is always friendly and helpful. The price is within my range and the location is convenient. It is my pleasure staying at the hotel

Good option for what we needed. Friendly front desk staff, I didn’t get her name but she worked the evening shift as was so nice! Kids wished they had more snack options lol

Good

Great customer service and great place to stay!

Pool was not clean. refrigerator didn't work. An no coffee glass so I could make my own coffee in my room.

.

not clean

This property will fool you with the nice picture of the lady that they display online in their waiting area. DON’T DO IT! It’s on the level of a Motel 6, and if I would have had the time and not catching a flight within 4 hours of checking in, we would’ve went somewhere else. The front desk attendants were nice though, but the property needs work.

We had a wonderful stay and were genuinely impressed. Everything was clean, well-maintained, and exceeded our expectations. The air conditioning worked perfectly, the breakfast was excellent, and having access to a gym was a great bonus. Free parking was also very convenient. We couldn’t find any shortcomings during our stay and would highly recommend this accommodation to others.

It was great The area we were able to get to other locations quick and fast

Room was clean. Staff was friendly. Booked this hotel thinking there was a hot tub like advertised in the photos, but in reality, there is NO hot tub. It has been filled with cement.

very clean, good location! the hotel itself was very nice, but the lady at the front desk when we checked in was very rude.

all was good

Very poor

Clean room and friendly staff but the halls smelled of weed

Chose this Hotel because of their online offering of airport parking and proximity to hotel. When we arrived, we were told they no longer offered this service. 10 pm and we were told to find another hotel. ??? I asked to speak to a manager and was told they would contact him because he had already left the premises. After 1/2 hour they told me they would honor the online offering. The explanation was that Wyndham was slow in removing said online information. Now upon our return trip, I called from the airport for the shuttle pickup and was told the vehicle was out of service and the that I had to find my own way back to the hotel. Approximately, 10 pm. I obtained an Uber car and was told to present my receipt at the front desk and they would refund. I would think the hotel (Wyndham!!!) would have the decency to RENT a vehicle for their airport traveling customers. Never using Wyndham again!

Exceptional

Liked that it was close to airport and close to the medical university. I didn't like that they didn't have updated tvs to stream my services.

Bed bug locate in bed, roach in bathroom .The room was prepaid no refund was mentioned. The guy at the front desk seemed not interested

Great location for traveling through and friendly staff. It was to easy to hear everyone. Doors slamming very hard at about 4am. A LOT of glass in the parking lot that needs cleaning up. Couch needs vacuuming… I touched it a little and sand came off in my hands!

Everyone was polite and friendly and helpful.😁💯

Breakfast was a joke. The location worked for me because it was next to airport. Cheap hotel. Ok for that price. 1. Breakfast 2. Will be nice if cleaning lady doesn’t knock my door since 8:30am

The breakfast was nice. The room had a horrible pee smell. The water took forever to get hot. The ac doesn’t work too well.

The breakfast was nice. The room had a horrible pee smell. The water took forever to get hot. The ac doesn’t work too well.

The shower was very rusted

The shower was very rusted

Staff Breakfast Air conditioning

Everything was well maintained. Room was good. Perfect location from where I needed to go. Restaurants around the area were nice. And delivery didn’t take long. All and all, it was a good stay.

Very good

There was no one at the desk when I arrived and I waited over 3.5 hours for someone to come. When checking out the Manager would not even come to the front desk to speak to me. I will never stay there again

Spacious rooms and organized, clean breakfast spread. Unfortunately the rooms felt ‘wiped over’ and not completely clean. The pool was filthy, dirt would come up from walking in the pool and we also found ants and chicken bones in the water.

Breakfast was good, and the breakfast area was kept very clean. Selene (sp.), who works the night shift, was absolutely amazing. She went out of her way to help me when my elderly mother fell shortly after our arrival in Dallas. Selene is friendly and kind and an example of excellent customer service. Give her a raise!! I didn’t love the location right by the highway. It was convenient but noisy.

Good

maybe add a qr code so we can tip we do not carry cash anymore and no atm on site.

Nice quiet place. Rate less stars because the shower had hair on multiple areas of the wall when we got there, the lamp shade was broken and fell off in the middle of the night, and the phone didnt have a cord so we couldn’t make any calls to the front desk.

The staff was very helpful with request of my room needing more towels and the air condition worked very well. The room and bed were comfortable with cleanliness. The breakfast came in handy with fresh fruit to start the day.

It was all great!

Location to airport Breakfast hours were short. Shuttle to airport hours of availability

Location to airport Breakfast hours were short. Shuttle to airport hours of availability

Excellent!!

Everything was up to par, however, I did see one bug in the bathroom.

After multiple delays at the airport and through the airlines it was determined we would be overnighting in Dallas rather than flying home. Before leaving our departing City I made a reservation at this hotel Thru Your Website, Hotels dot com fortunately, paid for travelers insurance at the same time because it was so dicey at the airport in terms of when we might be leaving and we chose this hotel because it was near the airport. I Then followed up within 30 minutes to ensure that they had received a reservation and I let them know that we would probably be arriving late because departure time was in flux. By the time we arrived at the hotel, later than expected but not our fault, the hotel had given away our room! The young man who was manning the front desk indicated that his manager told him because they were overbooked to take the first people that came in and not to worry about the rest of us. Absolutely the worst customer service I hope this hotel closes and loses money due to this type of behavior. If you had a rating lower than zero I would give it because of what they did to us.

Good location. Breakfast was very basic and not tidy food on benches etc, not restocked well. Staff spoke very little English.

The rooms smelled sadly to say.

Staff friendly, room had some discrepancies, breakfast was okay, use of luggage cart was very helpful

Passable

Good clean place. Nice staff!

Bad

Good overnight stay prior to flight from Love Field Airport Non-functioning electrical outlet in bathroom. Tried to reset but would immediately fail. Reported to morning desk worker who could have cared less. Shower difficult to use— hard to regulate water temperature and get water to come out the shower head. Water pressure very poor but we were able to clean up. We joked that it took a PhD to work the shower. Some obvious issues with the fixture!

Good overnight stay prior to flight from Love Field Airport Non-functioning electrical outlet in bathroom. Tried to reset but would immediately fail. Reported to morning desk worker who could have cared less. Shower difficult to use— hard to regulate water temperature and get water to come out the shower head. Water pressure very poor but we were able to clean up. We joked that it took a PhD to work the shower. Some obvious issues with the fixture!

Great property and staff

Superb

I loved the location and how close and easy it was to get to the city from this hotel. Definitely a hotel i would book again. Room was so clean and had everything we needed for our stay and super spacious as well. Main thing was their pool. It was dirty at the time I went. There were leaves, dirt, and bugs in it. Water was freezing cold! Like freezing. The only reason I still went in was because my daughter loves the pool and she does not care but we were only there for 1 hour because I was just not comfortable with how dirty it was and, again, freezing.

I loved the location and how close and easy it was to get to the city from this hotel. Definitely a hotel i would book again. Room was so clean and had everything we needed for our stay and super spacious as well. Main thing was their pool. It was dirty at the time I went. There were leaves, dirt, and bugs in it. Water was freezing cold! Like freezing. The only reason I still went in was because my daughter loves the pool and she does not care but we were only there for 1 hour because I was just not comfortable with how dirty it was and, again, freezing.

Exceptional

Wasn't there long enough to give a good review

Ok

First room we were assigned had the broken lock and the toilet would not flush correctly. They had no staff to fix our issues so we were given another room. It was fine but the a/c couldn’t keep up with the humidity so it felt damp. The breakfast was poorly lacking in variety. If it were not for the friendly, delightful and accommodating staff we would have given it a lower rating.

Room was kind of dirty, stained mattress & pull out couch. Desk chair had chocolate or something on it. Floors were dirty. The hot tub is shut down because they can't seem to gwt it fixed. I asked avout it specifically upon check in. Thats the part we were looking forward to.

The staff went above for serving us Thk you

Desk Staff was excellent, friend had left purse in rental car, and she had to go back to the Car Rental lot to find, and staff assisted with making sure that she hadn't left it on your property before she found it. Desk Staff assisted in lyft price since your transport vehicle was not operating for Airport pickup. When we got to our room, key did not work, went back to desk for new keys, and when we got into room, the Room was not made up, bedding and towels were just laying there. We returned the Rental Car to Airport and room was ready on our return.

Nothing at all terrible ! I had a very disappointing stay at this hotel. The room was not clean upon arrival. I noticed stains on the curtains, dirty doors, what appeared to be old dried blood on the bedding, and the room had a strong unpleasant odor. We also experienced very low water pressure during our stay. Most concerning, we found signs of bed bugs. When we brought these issues to staff, instead of properly addressing the situation, we were told to get cleaning supplies and clean the room ourselves, which was completely unacceptable. Cleanliness, safety, and customer service should be a basic standard. Based on my experience, I would not stay here again.

Nothing at all terrible ! I had a very disappointing stay at this hotel. The room was not clean upon arrival. I noticed stains on the curtains, dirty doors, what appeared to be old dried blood on the bedding, and the room had a strong unpleasant odor. We also experienced very low water pressure during our stay. Most concerning, we found signs of bed bugs. When we brought these issues to staff, instead of properly addressing the situation, we were told to get cleaning supplies and clean the room ourselves, which was completely unacceptable. Cleanliness, safety, and customer service should be a basic standard. Based on my experience, I would not stay here again.

When we got to our room, key did not work, went back to desk for new keys, and when we got into room, the Room was not made up, bedding and towels were just laying there. We returned the Rental Car to Airport and room was ready on our return.

We liked the size of the room. Thats about all we liked about the stay other than the location which was close to the airport and hospital. the room was dirty, humid, carpets felt like they were wet and will make your feet turn black by walking on them. The room smelled odd and all we heard all night was the exit door slamming every time someone walked in or out. The side doors do not require key for entry so literally anyone can walk in. Unsafe area for sure, only reason why we stayed was because we were only there for the night and left first thing in the morning.

I booked a room with two queen beds and was downgraded to a queen bed with a sofa bed due to overbooking.

We liked the size of the room. Thats about all we liked about the stay other than the location which was close to the airport and hospital. the room was dirty, humid, carpets felt like they were wet and will make your feet turn black by walking on them. The room smelled odd and all we heard all night was the exit door slamming every time someone walked in or out. The side doors do not require key for entry so literally anyone can walk in. Unsafe area for sure, only reason why we stayed was because we were only there for the night and left first thing in the morning.

Bad

The room kept getting a bit hot despite the ac bejnf all the way up but other then that everything was amazing

Room was nice and spacious but the sofa bed mattress was disgusting covered in stains. We requested room change and got moved and hot shower water wasn’t working in new room. Breakfast was below average, food wasn’t warm and eggs were soggy, waffle maker was great. Booked for 2 nights ended up leaving after the first night due to disappointment

Bad

Lock on the back of the door was broken.

I’ve stayed there before and the staff is always very helpful. It is a really clean room and you get a lot for your money. It’s very very reasonable compared to other hotels in the area. I said El La Quinta as well in Atlanta for the same reason.

The room was clean they see worked great we had breakfast next morning the only downside was the carpet freshener I guess it was very strong when we got there other than that everything was good

I like it was close to the airport. The hotel was comfortable. Great breakfast.⅕ There was some room to be a little bit cleaner in the rooms, and the outside could have been a little cleaner.

There was some room to be a little bit cleaner in the rooms, and the outside could have been a little cleaner.

The bathroom toilet wasn't clean. They forgot to clean the toilet seat and there was pee on backstop.

Bed was not change they cover it like that , pool was smelling bad and breakfast is poor .

Ac cold , left prior to breakfast

Superb

The heavy set man at the desk does not care about you and is rude. He sits in the back on his phone and when you are standing at the desk, he just stares at you waiting for you to speak. I had to waive him over to the desk twice. He doesn’t ask how he can help, just stares until you start talking. I was told the hot tub has been out of service for over a year and was refused compensation for it. And, the rooms are not soundproof. You can hear the interstate and every noise in the hallway. It’s loud. I would never stay at this hotel again!

.

Pet friendly 25$ pet fee

Very clean and free breakfast

Room was clean and comfortable Location, smell, AC didn’t want to work that well, it was pretty hot

Location, smell, AC didn’t want to work that well, it was pretty hot

Exceptional

The first room was dirty, the whole floor smelled like weed and piss & the AC did not work. The 2nd room on a different floor was only slightly better. It was still dirty but had AC. The people above me were running a marathon and I could hear all their footsteps. I had to complain to guest services at 2am. The front staff would not acknowledge me and Orbitz or the hotel would not issue a refund. Other reviews talk about cars being broken into and bedbugs. Stay far away. Needless to say I didn’t sleep and I needed a shower after leaving the place.

I got in really late and the staff was very kind and helpful. The room was very clean. The outlets for USB charging and plain electrical outlets were all worn and I had to try four of them to find anything that worked. The shower and bathroom were clean well cared for. If you need an airport shuttle, it says they have one available, but read the fine print. You have to actually call and make arrangements when you plan your trip. If you wait until you get to the airport, there will be no answer to your request. I had to pay $22 to uber.

Exceptional

The place was filthy on the outside? Trash over flowing in trash cans and trash all over the parking lot. The room bathroom the tub was dirty and carpet was filthy that we never touched the floor barefoot. We were on the second floor and the hallway had a continuous horrible smell of marijuana. No security on site and there was a vehicle broken into during the 3 day stay we were there. Would not recommend and we will never stay there again. Just drive a couple blocks and stay at the Holiday Inn Express

Our room was great very clean, the bed was comfortable, and quiet, we only stayed one night. We booked this hotel for the ease of leaving our car there for vacation and having the shuttle to transport us to and from the airport. On the day we went to the airport the got us a uber, although on our return our flight was delayed due to bad weather so we called the hotel to inform them it would be late when we arrived and the lady on the phone said if it was after 11pm we would have to get a uber and they would refund us our money because their shuttle stopped at 11. So when we arrived at the airport it was 1115 we got a Uber to the hotel and my husband went in to talk to the receptionist about our refund the guy told him he wasn’t authorized to give us our money back and we would need to talk to someone else about that. We will not be staying at this hotel again because it would have been cheaper to park at the parking spot and we would have been guaranteed and ride back to our car without having to find one ourselves.

The location was nice and the staff was very friendly. The side door to get in wasn’t working and it was very hot in the hotel the whole time. There was mold in the bathroom and around the electrical outlets and beds had some stains in it. The shower was clogged so was standing in water for a while. Overall was a decent stay but please fix the air!

Tv didn’t work. Clean but could be better. Overall, good room/staff. No complaints.

I dint like service

Clean and quiet

Exceptional

Exceptional

The location was great to everything we were doing. There were roaches in the room. We told the front desk and were switched to another room on another floor and that one had roaches too.

It was good, simple None

The location was great to everything we were doing. There were roaches in the room. We told the front desk and were switched to another room on another floor and that one had roaches too.

It was good, simple None

The staff was very friendly and helpful. The only negative I have was the room phone was not working. I truly recommend this place to anyone visiting Dallas.

This is the second time i've stayed here and I still enjoy it

Did not have sugar free syrup

Very good

Staff was nice.

Superb

The air conditioner in our room was excessively loud.

Very clean. Friendly staff.

Breakfast was good though and bit of variety would be nice. The lights in the room needs to be improved

Rooms were clean and the staff helpfull

Everything was fine except the towels. One of our towels even had poop stains on it. I definitely recommend looking through the room and making sure it’s clean before settling in.

The staff . The place was dirty , my room was well kept , toilet seat was literally hanging off , air conditioning panel was fallen off Wi-Fi didn’t work

Na

Breakfast was not that good. Room was clean.

Gracias Desayuno aceptable

Not enough breakfast choices

No water pressure or hot water, the tub was super dirty and old. AC was so loud. The bed was as hard as a rock, sheets had a patch on them.

Clean room the suite was super nice people were helpful and friendly. I took a lil vaca with my daughters they had a good time. We will be back !

Clean room

Stay away it’s very bad hotel.. Not clean and not suggesting with kids

Only 1 elevator working so long wait time to get to 4th floor; no ice on any ice machine except first floor at night or in the morning. Went to all 2/3/4th floors and there was no ice before finding some on 1st floor.

N/A

Did not partake of amenities. Arrived late at night and had an early morning flight.

The room had two lamps a wall light near door and bathroom. Bed was hard. I had booked a late check out at 1 pm. House Keeping was knocking at 10:45 am. Wasn’t told if they offered breakfast at check it.

Shower was horrible and didn’t feel safe leaving my car in the parking lot

I found roaches in the bathroom. It was not a good experience.

It was good with no issues.

The lock for our room was broken

More pillows the bed was uncomfortable

The airport shuttle wasn’t running in the morning we needed it, but the front desk ordered us a Lyft and updated us the entire time our ride was on their way! The beds were comfortable and the rooms were clean.

The room stunk , had hair in sink and tub. I requested an early check in was told i could check in at q230, it was after 3 . When i showed pics to front desk i got im sorry someone must have had an off day. Plus i got charged $100 dollars extra. Not a happy stay!

This past weekend from Thursday- Monday me and my two friends stayed at this hotel for a girls trip and nonetheless it was a great stay. The staff were welcoming and helpful from the check in process all the way to the check out process. The rooms were clean and spacious. A great plus about this hotel is that it’s not too far away from the Deep Ellum area and accessing the freeway was easy. I highly recommend this hotel for a stay.

Very neat

The staff Stained carpet, whole in closet door and the dated furniture

Didn't ended up staying here after all. When we first arrived another customer warned us of parking lot brake ins. We then checked in and our room seemed great until we sat down on the couch, it was horrible, we then pulled out the sofa bed and it was literally nothing but springs. We went ahead and went to a different hotel instead.

Food and amenities were much better than I anticipated (ex: ffree brekkie, luffy eggs, very fresh fruit, nice little gym, etc.). Rooms and areas and bathroom are all well maintained and clean too ! Shoutout to the staff!!!

Way over priced for what they offer. Should be no more than a $65 room based on stays at other locations

N/a

First room TV and refrigerator did not work. Changed rooms and AC worked kind of. Pool was dirty and full of leaves entire 4 days. key cards didn't work for entrance to pool. Desk person was very busy, housekeepers were very friendly and helpful. Broken phones in all rooms, used cell phone to contact front desk. Hotel, rooms and bedding clean and comfortable. Breakfast good.

We stay here frequently. Always clean and good breakfast.

Location very close to love field airport Breakfast was ok, typical as expected Staff very nice and friendly AND very helpful! Breakfast could be a bit better - add potatoes ?!

😎

Breakfast was good they advertise a hot tub and they have one which is why I booked but upon arrival they said the hot tub hadn't worked in years.

🤗

It was over all very clean and the staff was very nice. The location was also excellent for where we planned to go on this trip.

Clean. Friendly helpful staff.

The breakfast was great and the room was clean!! Air conditioning was good in my room, the staff were very friendly when our original room was altered!

Could have better options for breakfast.

Room was clean. Staff was fair, slightly unattentive, we ended up getting our room keys that didnt work. Property is run down and needs tlc. Both the American flag and Texas state flag need to be replaced.

Listed hot tub not in operation for over a year, should be deleted from amenities. Two elevators but one seems permanently broken. Soggy dry rot floor near the shower with a shower head that barely worked. Check in was fine

The breakfast was ok. Air conditioning was great. The staff were very friendly and helpful. Great for the price.

Room clean - staff very friendly - had a room that the phone didn’t work, so had to go down to desk to let them know and not able to get a wake up call — also, TV was not working properly - had to disconnect the cable a few times to get TV to finally work with satellite — otherwise, stay was good

Stayed one night to make an early airport connection. The Airport Shuttle is a life saver. Staff very friendly and helpful. Very clean. I would definitely stay here again.

Clean room. Staff very polite.

Nice room that I see clean at all. Price is not bad. I like it. I definitely go again in the future.

That being said, I do want to highlight that housekeeping did an excellent job. The room was clean, well-maintained, and their attention to detail did not go unnoticed. Overall, while housekeeping exceeded expectations, the front desk service really needs improvement.

Good

Clean rooms. Freindly and helpful staff.

My family and I had 3 room reservations for the same date, when we arrived the hotel only 1 room available. All rooms were paid in advance and money had been deducted a month earlier. We had to look in the area for 2 rooms making us as a family have to stay in 2 different hotels. When I arrived at my room there was a weird order which made us have to open the window for a couple of hours on a very windy and cold Dallas night. To make things worse the remote control did not work and I was too frustrated and tired to deal with it. Thank you for your attention to these matters.

-The air conditioning unit sounded like a jet winding up to take off every time it went into cool mode. I did as I would at home and set it from "auto" to "on." It just whined like a lost dragon until it came on and I hadto clamp pillows around my head, which brings me to The pillows. They look all squishy and comfortable, but they're actually pretty dense. No rest. Customer service- 5 stars. Comfort - 3.5

Very helpful timely manner the front desk girl she’s young shes very nice

Not impressed but this review depends on your personal expectations. I could not reach the property before arriving although I called multiple times. The phone simply rang endlessly. Shuttle was not helpful in getting us to the airport. Was told the only shuttle runs at 12noon and 4:00pm. If your flight departs before 11:30am or after 4:30pm the hotel shuttle cannot be of help. Disappointed to say the least.

Location was convenient, Breakfast was well maintained and staff was attentive

The room was clean & beds were good but we needed much better lighting. It’s dark and not enough lights for the night. We also needed batteries for the remote & they said that person had gone home so they gave us an old remote with no battery closure to use. If had failed, we would have had to change rooms. I almost went to buy batteries myself but at least, the old remote did work. It was just lacking in some basic necessities.

The room was clean & beds were good but we needed much better lighting. It’s dark and not enough lights for the night. We also needed batteries for the remote & they said that person had gone home so they gave us an old remote with no battery closure to use. If had failed, we would have had to change rooms. I almost went to buy batteries myself but at least, the old remote did work. It was just lacking in some basic necessities.

The staff had poor communication amongst each shift except Mr Max very professional we killed two roaches in the bathroom stains on mattresses back of curtains and my niece was eating a muffin from the breakfast bar it had mold in it

The staff had poor communication amongst each shift except Mr Max very professional we killed two roaches in the bathroom stains on mattresses back of curtains and my niece was eating a muffin from the breakfast bar it had mold in it

One of the two room keys didn't work. Neither TV (one in each room of the suite) worked and the staff couldn't get them working (said they've give me a "discount" for the inconvenience). When I asked for foam pillows, they said they didn't have any. The telephone didn't work -- at all, no power, nothing. When I mentioned it to the front desk staff, he said, just use your mobile phone to call the front desk. The "snack area" was a joke, one bottle of water and a few sodas and lame snacks. The "breakfast" was the worst "breakfast included" layout I've seen. Coffee dispensed from a magic mystery box that also dispensed tap water. Just a few sad looking bakery items and the standard waffle maker. Would not recommend.

One of the two room keys didn't work. Neither TV (one in each room of the suite) worked and the staff couldn't get them working (said they've give me a "discount" for the inconvenience). When I asked for foam pillows, they said they didn't have any. The telephone didn't work -- at all, no power, nothing. When I mentioned it to the front desk staff, he said, just use your mobile phone to call the front desk. The "snack area" was a joke, one bottle of water and a few sodas and lame snacks. The "breakfast" was the worst "breakfast included" layout I've seen. Coffee dispensed from a magic mystery box that also dispensed tap water. Just a few sad looking bakery items and the standard waffle maker. Would not recommend.

Came with new towels and changed sheets everyday.

Came with new towels and changed sheets everyday.

Room and bed were comfortable, and - most of all - QUIET! Desk manager very helpful in getting me to airport on time via shuttle.

Room and bed were comfortable, and - most of all - QUIET! Desk manager very helpful in getting me to airport on time via shuttle.

Rooms were clean. Decent hotel.

Rooms were clean. Decent hotel.

When he went to speak with the manager, she told him to come back the following day to sort it out. We both we back, and the manager was very put out, badically said “there is nothing I can do, either you pay or don’t” and when he was adamant about paying once we received the money, and he asked who to call once we did. She lazily pointed at a card on top of the desk. Absolutely horrible customer service. Will absolutely not be using La Quinta again.

When he went to speak with the manager, she told him to come back the following day to sort it out. We both we back, and the manager was very put out, badically said “there is nothing I can do, either you pay or don’t” and when he was adamant about paying once we received the money, and he asked who to call once we did. She lazily pointed at a card on top of the desk. Absolutely horrible customer service. Will absolutely not be using La Quinta again.

Clean room and friendly staff.

Clean room and friendly staff.

Room and hotel is very clean. Nice and quiet. If you have an appointment with the hospital on Hanes street this is a good hotel. The only thing bad is restaurant are fall, but not hotel fault. They had breakfast, it was yummy. Maybe sign only ice maker on 1st floor

Room and hotel is very clean. Nice and quiet. If you have an appointment with the hospital on Hanes street this is a good hotel. The only thing bad is restaurant are fall, but not hotel fault. They had breakfast, it was yummy. Maybe sign only ice maker on 1st floor

Good stay

Good stay

Clean

Clean

Great comfortable quiet room! Great Location! Experience was very nice!

Great comfortable quiet room! Great Location! Experience was very nice!

Our car got broken into I. The parking lot and things stolen from us

Our car got broken into I. The parking lot and things stolen from us

Staff are wonderful

Staff are wonderful

This hotel looks ok online but that is deceiving. I travel for a living and stay in hotels every week. Walking in the lobby the air was stale and humid. There was no A/C in the lobby, common areas and zero ventilation in the room hallways. The halls reaked of marijuana smoke. The elevator had used condoms and open condom wrapper on the floor. The room was stale, the couch seat was litteraly ripped open and most of the wood was beaten up in the room. Bathroom seemed ok but overall this is a nasty hotel that was full of drug attics and I assume prostitution. Is this is franchisee owned their license needs to be revoked

This hotel looks ok online but that is deceiving. I travel for a living and stay in hotels every week. Walking in the lobby the air was stale and humid. There was no A/C in the lobby, common areas and zero ventilation in the room hallways. The halls reaked of marijuana smoke. The elevator had used condoms and open condom wrapper on the floor. The room was stale, the couch seat was litteraly ripped open and most of the wood was beaten up in the room. Bathroom seemed ok but overall this is a nasty hotel that was full of drug attics and I assume prostitution. Is this is franchisee owned their license needs to be revoked

The women at the front desk were rude and very judgemental.

The women at the front desk were rude and very judgemental.

Very Friendly staff and clean rooms.

Very Friendly staff and clean rooms.

Remote did not work in the showerhead was in desperate need of cleaning

Remote did not work in the showerhead was in desperate need of cleaning

Rooms were cleaned. Great customer service. Decorative lobby.

was ok. It could of was

There was a live roach found in the bathroom by the sink.

Staff - clean room and attentive staff - breakfast was o.k.

Room was really spacious and comfortable slept very well

My room was clean, staff were friendly, and the environment was quiet.

Staff let someone else in our room with our belongings there lucky we walked up when it happened.The staff was Rude room was dirty dirty .. We leftsafeN.app.iwed.

Very clean

The toilet seat was broken. The safety latch was missing. There was not good lighting near the beds. The USB ports were plentiful. The staff was amazing. They were friendly, courteous, and professional.

Room was smelly and old. Not what I was expecting

Room wasn't particularly clean. There were spitballs or large dust bunnies on the roof. Bathtub wasn't very clean and desperately needs updated. They has listed us as a "no show" when we arrived, but luckily still had the room available.

THERE IS NO AIRPORT TRANSPORT so plan ahead. But it was a decent hotel. Typical breakfast, room was clean, staff was very friendly. Not a 5 star hotel, but for the price of $125 I didn't expect one. I would stay here again. Oh, not much for food or drink in the area. But I did arrive at night and leave early.

Water pressure for the shower was low.

I booked this hotel for my daughter, who works at nearby Love Field, during the ice storm. The staff was very accommodating to her. They facilitated an early check-in so she could get into the room before her shift started. They let her stay in the same room as we added days. My daughter commented that she enjoyed the free breakfast as well.

Staff is amazing

Todo funciona muy bien. Las instalaciones, el dormitorio y el desayuno son excelentes

Window was broken, carpet heavily stained,

The air conditioning in my hotel room was not functioning properly. I was moved to another room; however, the air conditioning in that room was also not working. I reported the issue again and was informed that a technician would be sent to fix the problem, but no one came to address it. I was later told that I would receive a partial refund; however, upon checkout, the front desk staff informed me that no refund would be provided. Additionally, the breakfast quality was below average.

It was a decent room.

A little dust

Very noisy room, every step sounded like stomps...

The room was decent for the night. The people next to me on both sides were noisy, so I couldn’t sleep very well. The washed clothes had hair on them. It takes a minute for the shower to run hot. There are shuttle services, but they don’t use them—you’ll have to take an Uber, and they reimburse you in cash. They will order you an Uber in the morning to the airport. I honestly think he was just lazy to drive, but whatever. It wasn’t bad overall. The night service desk staff was nice. The stay wasn’t bad, and it’s worth what you paid for.

Great

Clean

Quiet, clean, peaceful, nice staff

bed was comfortable Staff not too friendly Had to wait an hour for shuttle to pic me up from airport. for first half hour could not get through on the phone line provided.

Staff was helpful with all question I had since I’m not from the area very informative

First room was dirty and smelled second room was livable not impressed

Hotel smelled bad from the lobby to the room. Homeless people coming into the hotel. Staff were rude or just didnt care. Office center none of the computers worked. Breakfast was ok. Gym was ok. Room had broken tv remote and broken light.

Room was dirty and breakfast was limited

The breakfast is always great. The ladies that serve it are wonderful. We had one big problem, our tv didn’t work ! We were promised it to replace the next day. Guess what, we come back and no tv!!!Thry said the maintenance man didn’t come to work.

Not enough healthy breakfast

Has everything you need

Excellent serv8ce

The availability

Good

Good: Breakfast was hot and decent. The staff was friendly, and the public areas were clean.

The room showed clear signs of wear and tear, and the furniture was old and outdated. The door would not lock properly. While we were there, another guest’s car window was broken and police had to respond. I would not recommend this hotel. It felt more like a motel. Good: Breakfast was hot and decent. The staff was friendly, and the public areas were clean.

Processed food from breakfast had my stomach messed up two days I was there so I stopped eating the breakfast my last 2 days there. My room door key would never work even though they changed the batteries still kept having problems bathrooms tub had hair in the tub so that means they didn't clean it well one positive note was housekeeping came every single day I did like that to the point I tip the housekeeper cuz she was very kind and she seemed happy about what she was doing overall I feel the place can be updated a little bit more since the last time I was there it's a little rundown but it was fine we got through it can't say I will stay again though.

The rooms and the restrooms were smelly, has a lot of cockroach and the common area as well like the lifts. No luggage carrying carts.

Excellent customer service

Very clean and friendly staff

Decent room and clean, sheets and blankets had some stains. Breakfast was very simple.

Quite and peaceful everything was as shown.

Shuttle was supposed to pick me up at the airport and it was not working, so had to get a ride myself with Taxi.

Theft! The room itself was nice but the first night woke up to 2 cars in the parking lot with windows busted out. Then 2 nights later went outside to 3 car windows busted out. Not sure how frequently this happens but their security cameras don’t see anything!

I arrived in Dallas at 1am and had to wait 2 hours to check in because no one was at the front desk. Me along with 10 other guest waited by the lobby for someone to show up. Was terrible. I was extremely tired from a 10 hour drive. The staff was rude. They rushed me out upon checkout. Came to the door several times to ask when I was leaving. The room was dusty, not very clean. There was clear wear and tear on the furniture, light fixtures, carpet dirty, etc.

My vehicle was vandalize overnight out in the parking lot on the hotel premise, eggs were kind of raw. And the staff behind the counter were not friendly at all considering my situation ! Now I’m stuck with a bill on fixing my own vehicle that was not prepared for!

Yes

So far so good

Check in was easy. Went to room, checked sheets, they were stained. Went back downstairs, got another room, sheets had stains ans hair. We stayed at another hotel. Wpuld not recommended this property

Everything was great.

You can book at your own risk!!!

Great staff. Great hot breakfast.

Unfortunate that someone had made black marks with a pin all over the floor of our room and even on the shower wall. Tub in rough shape. Pillows are terrible. But a convenient location and staff is great!

Nice staff, clean room

Customer service did not speak English had roaches in bathroom

The room was very clean. Staff friendly. Also, had to get them to fix TV and she was nice and friendly doing that. Phones were not working so had to go down to report the problem, so that was a little bit of a problem, but otherwise everything was good!!!

We stayed there 2 nights, it was OK. The 2nd night was pretty loud. Someone above us was walking back and forth for hours. We parked under our window so we could keep an eye out on our car. An employees pickup was vandalized on the 1st night.

The room was clean , but we killed 2 roaches and our A/C didn’t work to good

Yes and yes

Fee extra charged

.

Bed bugs. Manager looked at sheets and also found ants. Nothing else done about issues. The maid was very friendly.

The location of this property was great. We came over a holiday so I anticipate we would have had a different experience at a different time-Breakfast was very limited and not stocked with over 30 minutes left; space was not cleaned. Airport shuttle was not available despite reserving it the night prior with the excellent night attendant. The AM attendant was falling asleep behind the counter. He was able to get us a free uber but communication on the arrival and between attendants was lacking.

The pool looked good but we didn't have time to use it. Breakfast was great!

The room and beds were spotless and very comfortable. The breakfast was good and great coffee

I choose this hotel because it’s close to the children’s hospital and that was our trip for, to visit my niece at the hospital. Room was ok. Staff were not kind or friendly, they looked annoyed. There was a lot noise all around our room 101. Our truck was stolen on first night we stayed there and staff didn’t help on anything. We received a call from manager on our way back, they told whey will refund what we paid for our stay because they noticed our truck was stolen.

Just awful to do that. He’s 20, a college student trying to get back to college. I will dispute charges on his credit card.

This was the worst stay ever

I could talk to them via text which was super nice. I text to remind them we would be a late arrival (like 12:30am) and they had a room for us (it was not cancelled). The staff was friendly and the room was fine for one night, near the airport. A bit dated but we didn't pick it as a luxury hotel but one of convenience, to catch some rest before driving to Waco, TX.

Need to money back Not nice at all

Clean room

room was clean but the entire stay our room had a pretty gross smell of BO, and the front service desk lady wasn’t the nicest. other than that our stay was good, you get what you pay for!

Clean rooms, great staff

Always stay here when in Dallas.Staff is super nice.

Didn’t use the airport shuttle. Breakfast was gross. Needed more options. The pillows were terrible

The boiled eggs are good.

The room was spotless and the staff very friendly and professional

Staff nice

Nice

The star of that hotel is Celine! She should be praised and raised!!! Everything was so easy here. Would 100% stay again.

it was really fun to spend time with my wife in a nice room

Very spacious and great location. Good breakfast and coffee

The room had a very strange smell!!

Was not shuttle to the DFW airport have to paid uber both ways . Was better if Expedia put the right information on the app. Because the front desk said they don’t provide shuttle to the DFW airport

Great location for us. Staff not very friendly. Room was very good.

Beautiful place to stay at

The room smelled terrible. The mirror was scratched up

Not bad for the price

No restaurants When I walked in it took my breath away and I woke up sick the next day. Staff said they were trying to get the fire smell out from a fire across the street

Staff was friendly and the room was clean.

Shuttle took over an hour to get there so I took a lyft instead. The shuttle experience on my way back to airport was better. Very clean room.

The room was dirty. Paintings in bathroom had holes. No shuttle to airport even though advertised as available.

Room was clean and spacious

The room was a great value. Seemed clean and well kept up. Breakfast wasn’t great but not bad. Two tv’s and one remote was an issue and the only trash can was in the bathroom. That being said next trip to Dallas I’ll stay here again.

The Airport Shuttle was right upfront and only available at certain times. The staff was very helpful throughout my stay. the room itself was nice and tidy, although the shower was difficult to use. The only issue I had was that the lobby smelled very musty, but other than that, 10/10 stay, thanks!

Good spot. Room had what I needed. Everything worked. Breakfast was key. Scrambled eggs, hard boiled, all juices, waffles, sausage, yogurt, blueberry muffins, cereal, toast bagels. A+

The staff seemed annoyed anytime someone asked them for anything. The smell in the hotel was very bad. It smelled like backed up sewage and cleaner. Other than that it was a good place to rest our heads at night. The room was clean and did not smell.

Room

The rooms were clean and staff was friendly

had an issue with pest control - there was a huge cockroach in the room.

Quiet. Good breakfast. Only complaint not acceable to most of the city. Staff was awesome.

The room was OK.It was clean but very old fashion. I'm not a fan of the heaters bean old-fashioned.I like them better on the wall.Easier two adjust and

The room was clean and great staff. The one bad thing is the lack of walkable eating places. You must have a car to get to any restaurants. Yes, I gave it a high rating, but this is based on the condition of our room, closeness to the airport and staff.

Always a great place to stay when I’m in Dallas

Room was spacious (two room suite), clean, and had a comfortable bed. One odd thing was the sink had no kind of stopper device to hold water in the basin (e.g. for shaving).

Building too old and rooms need more cleaning

I stay here every time I come to Dallas for work

Terrible lighting in the room and electrical connections didn’t all work. The bathtub was so slippery that I almost slipped and fell.

Loved the stay and had no issues at all

We were greeted by someone who looked like he didn’t even want to be there. The telephone in the room didn’t work at all. The microwave was missing the plate and it was burned inside and smelled. The deadbolt lock didn’t lock. The top lock was missing the other half to lock the door. The light fixture between the beds had an annoying blue light that dined in my face all night.

Was clean the room

E

Great place to crash for a few nights.

Good location for business access on west side and also Cedar Springs area.

Clean property and room, quiet.

Staff could have been friendlier

Free parking

This was a very nice room for the price convenient airport shuttle, and continental breakfast being included was definitely a plus I would definitely stay there again if I was in the Dallas area near the airport flying out the next morning early again

The whole property was very clean and the staff was super nice and friendly

We reserved 2 rooms. Our room had not been cleaned on arrival. However they immediately put us in a clean room. The rooms had a very musty smell but they sprayed while we were out. The 2nd room tv did not work. The lobby was immaculate. The staff was accomodating.

Didn’t take it

The bathroom in our room had a broken wall in the shower. The shower curtain was also torn so water got out while in the shower. The room smelled like urine.

Everything was amazing! 10/10 would stay here again.

Where do I start? As someone else mentioned in a review, the decorative light fixtures above the reception desk were thick with dust. This was our first impression, and it went downhill from there. The hallways had a very heavy smell of air freshener from those automatic dispensers. It was like swallowing a bottle of cheap perfume. The room was run down, with dirty curtains and shredded comforters. The mattress was actually comfortable, which made the rest bearable. The bathtub was not in good shape (the finish and fixtures were damaged). When we first got there, we tried to call down to the front desk but the phone was broken (it was a really old and dirty phone). I went down to the desk to tell them about the phone and to request a extra luggage rack. First I was told they’d tell the technician about the phone, then that they have been replacing phones. From other reviews, it seems the phone replacement has been going on a long time. Customers should at least be told the phones don’t work. It’s a basic thing to be able to call the front desk at a hotel. As for the luggage rack, I was told they were being discontinued and that some rooms have them and some don’t and they don’t know which. Huh? I’ve stayed in luxury hotels and in budget hotels, and know what to expect in each. But even for a budget hotel, this one left a lot to be desired. Oh, and when we handed over room keys when leaving, the guy at the desk just said, “OK.” I guess he knew not to ask how our was.

Staff on top of room bed needing to be made up that was missed when we checked in.

Heyy

Cool temperature room in Texas heat

I originally called for an early checkin that was confirmed, When I arrived I was told no rooms were available and I would have to wait until 11 when check out was. I waited over 3+ hors for checkin, When I checked in I noticed burn holes in the bedding and old blood stains on the pull out couch. The shower head had a ton oc buildup on it and was floor of the tub had not been scrubbed properly. The water took forever to heat up and didn't stay hot for long.

Good

Easy pre checkin made in person simple

Loved it

The lobby was smelling trible.

None

N/A

Very nice

Clean room. Comfy bed.

Rooms were clean and nice, match the photos on the hotels.com booking

Good quiet one night stay. There was a problem with the tv and the front desk help right away.

Sheets and carpet not clean. Very stained

It was extremely noisy. People were smoking weed and drinking at the pool.

The parking lot had broken glass in the parking area. Like someone smashed all the windows in a car. Just surprised it wasnt cleaned up so guests dont hurt themselves on it or pop a tire. It just seemed like no one really cared about this property.

2nd time staying there and all good again. Love the shuttle courtesy to and from the airport. ( in this case paid Uber ride ) I also appreciate they make an effort for early check in at no cost.

Ok for quick stay overnight. “Single Use” shampoo and lotion were half full! Room was humid.

The LaQuinta that I stayed in was not clean. When I arrived to my bed I noticed a bit of a bulge on the mattress. When I pulled back the mattress pad to see what the bulge was, I noticed it was quite stained. The room also had an odor and the carpets were very soiled.

Front desk Staff eating into the morning buffet (grand lance/ eat / go / repeat) along with hotel guests seemed very odd.

At breakfast, the was mo coffee. machine out of order.Next day still no coffee at breakfast.

The hotel was in a dirty state. From the start, the entrance doors were filthy and the lights above the front desk were thick with dust. The parking lot had a lot of trash and a big pool of water at the entrance. I the room, the remote control for the tv didn’t work at all and the phone was broken.

We loved our stay . The breakfast was good .

Hot water in shower did not work. Air conditioner didn’t work. Lamp was broken in room.

Staff was excellent.

Clean room

Our check-in person wasn

Clean room, helpful staff.

Pool was nice and clean. Room was clean but there were hardly any lights, so it was a bit dark. Amenities were good.

No complaints other than...1. The carpet in Room 308 needs to be replaced. IT STINKS!!! 2. The phone was so old and it didn't even work!!!

Excelente servicio y todo el hotel muy bonito y limpio

It needs to have places to walk from the property for dinner, etc.

Everything ok

All good

The family and I spent 4 days here. Room was clean and quiet. The staff was friendly. Will be coming back in a few weeks for another stay

Run down and sketchy area

What I liked is that it was easy to check in and check out and very friendly and helpful staff.

Breakfast unexeptable, rotten Apples and oranges for 2 days in the row. I had to complain to the Front desk but no appologies were made. Further the Toaster was Not Safe. The whole Hotel should Not be recomended from Expedia any more. I am Very upset to See this all -be aware.

I chose this hotel because they said they provide shuttle to and from the airport. They do not!

the staff was very friendly and the room was very nice and clean

The room was in unacceptable condition: stains all over the carpet, grease and grime on the walls and furniture, chipped paint, a bathroom fan making loud noises with debris falling from it, and hair from a previous guest still on the floor. When I politely asked if there was a cleaner room available, the manager insisted all rooms were the same and became defensive, claiming her housekeeping staff “does a wonderful job.” Instead of addressing the issues, she made an inappropriate comment “Well, when you people walked in I knew you didn’t like it.” When I asked for clarification, she refused service altogether, said she wasn’t comfortable with us staying, and even threatened to call the police. She would not provide her name. I have never been refused service simply for asking to see a room and expecting basic cleanliness. This experience was unprofessional, discriminatory, and unacceptable.

Clean room, nice amenities, friendly staff

It was close to the airport.

Great place for f

Walls are thin. Heard neighbors walking and taking all night!

The check in was quick, easy and staff friendly. Room clean and upkept.

Carpet was wet and smelled a bit otherwise was fine

The water pressure was the lowest I have ever seen, barely a dribble in both the shower and faucet. Also, no Hot water either.

Room was very nice but ac was not so great having to set it to 60 to be comfortable. Took about an hour to cool off. I was on 4th floor and hallway was hot, floor 1 was cool

Will always visit

I enjoyed my staff. The hotel is clean and staff are friendly.

Always a great place to stay

There were no washcloths! Didn’t realize this until I was getting in the shower. Wasn’t going to get dressed and wait for someone to bring them. Did without 🙄

Property was very clean , check in process very fast , staff was friendly really enjoyed stay...

Bkfst was on time , nice bathroom

location was in the middle for everything! great spot

First night. A/C never cooled room down so miserable sleep. Remote back missing, exposed batteries. We were given a room for disabled persons...not requested. The shower wand work at all and leaked down the hose directing water to exit the tub all over the floor. Night-time visit to the bathroom, at least two roaches. The bathroom floors have vinyl tile flooring and significant dips and soft spots in the actual floor structure. I explained all of this to the front desk the next morning. He offered to move us to another room. I explained the flooring issue and if they would fix that wand hose, it might resolve the water damage source. He did not make notes of anything I listed. We had to move all our belongings to another room. Almost late to our appointment. Second room, A/C worked well. Roach during middle of night bathroom visit. Loose vinyl wood tiles in bathroom and move under your feet. TV would not change channels. Next morning, I reported tv issue to same front desk man.He told me to try working with the receiver box tonight. I told him I was not aware of any box and have someone do it and/or repair before we return. Upon return I asked female at front desk to check work orders or notes and give me TV repair status. She showed no record of my report and explained the small box may have fallen. She was right..I relocated the box for remote vision. Broken security lock on door.

Very worth the stay comfortable, clean, breakfast, and price was right would stay there again and again

The bed felt like I was sleeping on a cloud and the breakfast was good as well

At breakfast this am i seen 2 ladies get out of a car came inside and straight to breakfast area grabbed several snack items and left,they both had whataburger uniforms on. I believe this is stealing and it raises cost to people that stay in hotel

The breakfast was ok not the best. Horrible WIFI I had to call couple of times. The TV in the room was all messed up control broken and could only watch one channel. Swimming pool area was so dirty and ugly

Extremadamente limpio👌

The staff was fast and friendly and the proximity to the airport was good - but it was the 2nd worst hotel I've ever stayed in (the other was a Motel 6 under similar circumstances). This felt basically like a truck stop.

This was a great, clean place to stay. Staff was nice- and had great customer service. I would definitely stay again.

It was pretty cool, my only complaint is that the elevator was nasty and smelt very musty.

Nice room and breakfast was good!

I didn't like that the property had an unpleasant smell of smoke and mildew when walking into the lobby. When driving up, there was an unsavory person pacing the parking lot along with a bunch of homeless people within walking distance, so I didn't feel safe or encouraged to stay at this property.

The morning breakfast buffet that is usually nice had been raided by guests taking excessive plates of food back to rooms. So the food was gone an hour before breakfast was over. There was no staff member supervising the eating area. This is an affordable hotel near UT Southwestern if that is what your looking for. But be prepared for very little amenities.

A decent hotel at a decent price.

After check in we had to return to fromt counter 2 times because key would not unlock our room. Ac just made the room muggy and sticky . There were stains on bed . We were tild there was a shuttle to airport but in the morning they said there was no driver. They did call an uber for us so we appreciate that. I wouldn't recommend this hotel at all.

Great place, service and price! Highly recommended

Very clean and easy check-in experience

Nothing bad really just not great

Staff are friendly and professional, breakfast options are good. The property is well kept.

Food was nice

the bed is lumpy, the hallways and downstairs all smell like mildew. Place needs some upkeep.

great bed

great place

There was a roach in our room every thing smell funny

Need to speak with management. Checkin online but still had to check in the same way at the hotel. They would not accept my membership points. Breakfast had little to offer. Guy who checked me out was rude. Spoke to other guest, did not speak to me.

I like the room very clean and comfortable

Homeless people sneaking inside the hotel to get a free breakfast….

Quiet, nice staff

No Tv remote on suite, I wouldn’t say rooms were dirty but it smelled musky, like a dirty carpet smell starting in the 300 Hallway. Also, suite 301 smelled like mildew and musky. The breakfast was poor, all they offer is eggs and sausage. The juice machine wasn’t working. Didn’t look appealing at all. I wouldn’t stay here again

Staff was friendly and rooms are clean, my stay was peaceful, I couldn’t ask for more

The non-smoking room had obviously been smoked in.

Nice place

We had a good stay. Only thing was it was not advertised that the airport shuttle only happened between specific hours. A hotel with a shuttle was a main criteria for our stay. Everything else was great.

The hotel had great amenities. Room was cleaned and well maintained. There was issues with the locking system not opening without a struggle with the room key card. Other than that, would recommend.

I enjoyed my stay

Rooms clean bed clean. Staff helpful. Breakfast nice. But area rough and hotel slightly run down

Friendly staff clean and spacious

The smell of their air freshener all over is extremely strong. There were no towels or cleaning cloths in the workout area. The temperature of the workout area was 79 degrees.

Flight got canceled and had to book hotel. About a 20 min ride to the airport (do not take a cab, cost me almost $80 and ride share was about $35). Unfortunately the shuttle did not run during the times of my stay (called at 11 and the bus driver left at 10:50p and no early morning shuttle). Overall the room and stay was nice. Unable to explore any other the amenities due to brevity of stay.

The room was spacious, clean, and very comfortable. The staff were friendly and helpful, making check-in and check-out quick and easy. I also appreciated the free breakfast with plenty of options, and the location was perfect—close to the airport and downtown attractions. Overall, it was a great value for the price, and I’d definitely stay here again!

No hot water in thr shower

Morning staff was exceptional. Very clean rooms good breakfast.