Hilton Garden Inn Downtown Dallas

The room was perfect for the stay however the cleaning was not up to par and the WiFi did not work. The bathroom was not clean and the WiFi never worked inside of our room.

Location was great right in the middle of downtown and the rooms are ok. Hotel was great I was shocked that I stayed 3 night and you have to valet park and I was charged $91 a day for parking. I wasn’t told that so I was surprised. Also the hotel smelled of weed constantly

Rather skip this part not big on typing

Super friendly and helpful staff. Fantastic location. Good value.

We enjoyed our stay at this hotel. Every need was met. And we enjoyed the location being so close to everything. Helpful, pleasant staff. Loved that there is a restaurant/bar in the hotel. Glass stand up shower was a plus!

I really liked the Hilton Hotel came here for a vacation with some friends mostly for the pool but the second day we got there it got broken down. Also the staff is really nice. Sagar is a cool guy.

Hotel is well situated to explore downtown, room was perfect with comfortable beds, hallways needed hoovering.

Underwhelming hotel to say the least. The rooftop pool was nice at night but that's the only good thing about my stay. Rooms were ugly, ac filters dirty, and everything was out of date. For a Hilton, this certainly does not meet the standard. Luxury does not exist here. Lobby smelled bad and front desk employees do not look professional at all. Definitely will not go back. If Hilton cares at all about the brand, it needs a desperate remodel and new front office staff. 0/10.

Very nice stay would stay again

No servide. No valet, no parking, no amenities, couldn't get the room cleaned. Some of the staff were helpful, most were not. This is a 2 star hotel with the Hilton name. Don't recommend it to anyone.

Rooms were clean! The staff was very friendly and helpful. The bar/restaurant was a really nice atmosphere, the bar staff were very friendly and the food was very good. (Luna Roja)

The property was close to where my meetings were. Property is outdated and desperately in need of a facelift. I have come to expect better from Hilton. What I really hate, at this hotel and others I have stayed in, are the motion activated thermostats that cause the AC to go out in the middle of the night waking me up hot.

Very good

It was a nice place to stay for the price. Right near the train.

The room was clean. The television selection was limited and they did not have streaming options like many other Hilton properties. The small refrigerator in the room froze everything, even we adjusted the temperature. The bed and pillows were not what we expect at a Hilton property. However, the pool was great!

The centralized location of the hotel was very convenient for my family to come and visit me while I was there.

Exceptional

pool was closed

Staff, room was clean, view from room was lovely (rm 1107), and the location was AMAZING. Honestly it was all good.

Staff, room was clean, view from room was lovely (rm 1107), and the location was AMAZING. Honestly it was all good.

Staff was very friendly and helpful. Room very clean. Nice place to stay.

Older hotel, it has a very worn appearance. Rooms are adequate and reasonably priced.

Staff was excellent, room was very nice and clean.

Staff and the location Coffee machine stopped working and pool was closed

Very good

Exceptional

Little outdated but OK.

Everything That my stay ended and I had to go back to reality lol

Location, size of the room. Little outdated but OK.

Everything That my stay ended and I had to go back to reality lol

Hotel was in a good location to explore the area of Dallas. Some good breakfast places with in easy walking distance. Room was a bit dated felt dark and not very welcoming.

Everything - Breakfast was excellent Nothing

DID NOT TAKE THE BREAKFAST

Valet was a little slow. Pool was not open when we were there. The rooms needed updates. Paint, doors, floors, etc. great location though and a good value for what we got.

The room was clean and, comfortable and the restaurant Luna Roja was outstanding! The front desk personnel Alonzo was very nice.and helpful. N/A

The room was clean and, comfortable and the restaurant Luna Roja was outstanding! The front desk personnel Alonzo was very nice.and helpful. N/A

The property was well maintained staff was amazing. Unfortunately, the rooms still need a lot of repairs and upkeep.

This hotel doesn’t look anything the part the pool picture suggests. We didn’t use the pool so we didn’t see what that looked like, but the room itself looked like a utilitarian dormitory in a North Korean work camp. The room was dark, the carpet was old dingy brown, the beds were hard with but two tiny pillows, the decor was drab and it was barely furnished. The bathroom had no amenities but a mirror on the wall and toilet paper dispenser. I guess there was nothing wrong with the room but it was what you’d expect at $50 per night 2 star highway motel in the middle of nowhere rather than a 4 star in the heart of Dallas. We should have gone to the Omni.

Exceptional

Trash parking and over priced for valet told me it was 60 then it was 95 when I had to check out like why lie about it

I stayed at this hotel twice between February and May. In February, I had a King room which was clean, nice, and comfortable. Location was exceptional. When I returned in May, I was in a double queen which stunk like weed, had chipped paint and no hot water. The pool was out of service without notice. The restaurant staff took almost 30 minutes to greet us and take our drink order. Cancelled the rest of our reservation and went to a new hotel.

When I returned in May, I was in a double queen which stunk like weed, had chipped paint and no hot water. The pool was out of service without notice. The restaurant staff took almost 30 minutes to greet us and take our drink order. Cancelled the rest of our reservation and went to a new hotel.

Very good

I accidentally double booked my accom and after contacting the hotel and booking.com multiple times they couldn’t manage to organise a refund which is extremely disappointing given I raised the issue 3+ months before the date of my stay.

The staff were great

Great

Wonderful staff! Restaurant was excellent!!

It was all great . Apart from check in which was confusing.

Room was amazing and really enjoyed the outdoor pool.

The room was comfortable and clean, the hotel staff was amazing with helping me with my ample amounts of luggage. Loved getting the check in text throughout my stay.

l Iove this hotel. The customer service is outstanding, the rooms are spotless and comfortable, and the location is ideal for exploring the area. Highly recommended. I dont have ,what to say

I didn’t like anything about the hotel it’s was old and nothing like the pictures on the internet False advertising by what you are showing on the internet. Shower was cold, the fridge in the room was buzzing loudly which effected our sleep and the room smelt

Exceptional

Exceptional

?? Service, breakfast, room

Staff super friendly. Entrance and lobby nice. Room was standard, nothing special. AC in room sounded like popcorn popping when running. I noticed that the AC filter was very dirty and the last time it was changed was over a year ago according to the maintenance sheet. I was awaken very early one morning by hotel staff banging on neighbors door and yelling while performing a “wellness” check, this was followed by Dallas PD doing the same thing. You can hear everything, from people in the hallway to the cars/train 13 floors up outside.

Exceptional

Exceptional

Poor

From the guest service to the rooms everything 10/10

Because I they didn’t let me check into my room

The staff and room was incredible.

Cons: Hotel garage parking is valet-only (otherwise, you’ve got to find a public garage and hoof it). Signage is oddly minimal (there’s a single sign over one door into the lobby, and that’s it. Otherwise, you can’t even tell you’re in a Hilton Garden Inn until you’re in your room). Also, the WiFi costs money and there’s no complementary breakfast, so the kids were pissed. The cons more than outweigh the pros. I’ll stay elsewhere next time.

Exceptional

good

Big rooms, central location, breakfast is nice. Parking garage right next to hotel for 20usd a night. Rooms are abit dated. Solid 90’s vibe. Doesn’t take away from the comfort though.

Big rooms, central location, breakfast is nice. Parking garage right next to hotel for 20usd a night. Rooms are abit dated. Solid 90’s vibe. Doesn’t take away from the comfort though.

Very Nice and Prestigious Environment

Everything was excellent

Breakfast menu small which is fine but hotel bar and restaurant was under construction and that was a bummer.

It was not what I expected from a Hilton No extras in the room. Very much like a less than average hotel

Decent enough hotel and well located for bars and restaurants

Very clean and the color coordination are wonderful

I really enjoyed my stay here. The location is great. Thanksgiving Square is across the street. DART is across the street the other way. There were plenty of restaurants, 7 elevens, and things to do and see within walking distance. The room was spacious and clean and the bed was very comfortable. All of the staff were so friendly. I like that the elevator required a key card and that staff were outside of the property at all times. That really gave a sense of security. I would definitely stay there again.

Great location. I was able to walk everywhere I wanted to go. All of the staff members were friendly. The room was nice and spacious. The bed was comfortable. I find a lot of hotels have hard beds and it makes it hard to sleep so I’m glad I had a room with a comfortable bed.

beautiful property, walking distance to so many fun places. only thing that was disappointing was how cold the pool was

Stains and hairs on sheets, cleaning rags left in the room.

The area and how nice it was When we checked in it was some girl that clearly didn’t care about anything we parked in the parking garage that said public parking and we asked if that was the correct and she said you can. That is not what I asked then she gives us our room key and doesn’t tell us how to get to our room so we struggled for 10 minutes at 3:30 in the morning after an 8 hour drive the guy the next day was much more helpful at the front desk

no breakfast free option

Manger from night shift very unprofessional and rude

This hotel is in the heart of downtown which makes it easy to walk to restaurants and other cool places.

I liked how the property is welcoming when you arrive and has a clean first floor. The bathroom in my room could have been taken care of more. The bed had a stain on it and were definitely smaller than a standard queen size bed.

Everything as shown in the pictures. Great experience for a short trip

Restaurant & bar downstairs is phenomenal. Front desk staff fantastic! Will stay here again.

O

Location wonderful Nothing

Staff was friendly and very understanding. Nothing

Staff is very friendly, rooms were pretty clean

Location

Location

The coffee was horrible. They disnt have extra pods or creamer. Staff weren't really friendly. The staff in the restaurant ignored us for 20 mins to be seated. The hotel water wasnt that hot.

Clean room, nice pool area, great view

Clean room, nice pool area, great view

Very clean

Very clean

Clean room, easy check-in and out, great customer service.

Clean room, easy check-in and out, great customer service.

Yes

Yes

Staff were accommodating and friendly. Rooms were spacious. Nice location.

Staff were accommodating and friendly. Rooms were spacious. Nice location.

Staff did not go over directions to rooftop pool. I had to find it myself.

View was beautiful, perfect location.

View was beautiful, perfect location.

It was an excellent stay. Thank you

It was an excellent stay. Thank you

Clean room and property. I was able to check in early which was nice. Great location near DART public transit in a very walkable area. Staff was kind and responsive when I asked for more towels to be brought up to my room. Wish the room had a smart TV, but it was an easy solve with a Roku stick.

Clean room and property. I was able to check in early which was nice. Great location near DART public transit in a very walkable area. Staff was kind and responsive when I asked for more towels to be brought up to my room. Wish the room had a smart TV, but it was an easy solve with a Roku stick.

Room was clean and quiet. Beautiful view

Room was clean and quiet. Beautiful view

Everything was great. The staff was really nice, the restaurant inside has good food, and the place in general was really quiet surprisingly. The parking can be a bit finicky, it would be worth it to use the valet service because parking next door is around the same price a day.

Everything was great. The staff was really nice, the restaurant inside has good food, and the place in general was really quiet surprisingly. The parking can be a bit finicky, it would be worth it to use the valet service because parking next door is around the same price a day.

Love staying here. Location,staff,cleanliness. Toilet was running constantly had to keep wiggling handle. Nothing to bad.

Room was much larger than I expected. Hotel was overall clean and quiet. Easy to walk around downtown area.

Room was much larger than I expected. Hotel was overall clean and quiet. Easy to walk around downtown area.

Clean room, conveniently located

Clean room, conveniently located

The staff was kind and helpful The rooms were dirty - hair in shower, un-wiped surfaces all over room, stained comforters, dust everywhere, HORRIBLE pillows that felt like they put cotton balls into a pillow case.

Great location

The room itself was fine I did not feel safe traveling with my daughter around the area. I left my car with the valet while they were busy and instructed where it was and told them the flashers were on. The car was left in that same spot on the street all night and the battery was dead the next morning because no one had attended to it.

Very nice and comfortable

Everything was amazing and at the heart of downtown with amazing food & things to do with everything pretty good if you decent to venture outside of dallas for a day! The pool being in the rooftop with a gym really helps the stay feel more relaxing. The biggest let down is this place has no parking for guest or people staying which should be an included thing or atlease COMP out parking for using the next door facility. Their was a few skepital people around the hotel outside as they loitered & even slept outside which is a bit unsettling but the stay overall is definitely alot better than we had hoped for Parking is beyond terrible, they only offer VALET PER DAY which is pricey. They dont COMP public parking or offer an self parking; pricey too (20$ an day parking) . It such a huge downside to such an nice hilton.

The room was in a dreadful state. It seemed they used some chemicals to clean the carpet, and as a result, we couldn't get a good night's sleep. There was no drinking water available either. The place was old and neglected, with no plans for repairs. If you have kids, you'd want to think twice before staying here.

The room was in a dreadful state. It seemed they used some chemicals to clean the carpet, and as a result, we couldn't get a good night's sleep. There was no drinking water available either. The place was old and neglected, with no plans for repairs. If you have kids, you'd want to think twice before staying here.

great stay!

great stay!

Clean room

Clean room

Yes

Yes

The staff were kind and the facilities were amazing

The staff were kind and the facilities were amazing

Our room was not very clean.

Our room was not very clean.

This hotel is right in the middle of downtown. It’s perfect for just walking around and going to restaurants. Almost everything is walking distance. Fine dining, shopping, and bar hopping is within minutes. I would definitely stay here again.

This hotel is right in the middle of downtown. It’s perfect for just walking around and going to restaurants. Almost everything is walking distance. Fine dining, shopping, and bar hopping is within minutes. I would definitely stay here again.

Check in and checkout process was easy!

Check in and checkout process was easy!

Everything was completely in order. The staff was more than courteous and responsive to my requests. A truly solid, enjoyable stay. I will definitely be back.

Everything was completely in order. The staff was more than courteous and responsive to my requests. A truly solid, enjoyable stay. I will definitely be back.

Room was huge! Great location and a helpful staff. Very walkable to restaurants, the convention center, and convenience stores. They also have a 24hr self service snack bar which I enjoyed, being a solo female traveler with late night snack cravings. Would stay here again!

Room was huge! Great location and a helpful staff. Very walkable to restaurants, the convention center, and convenience stores. They also have a 24hr self service snack bar which I enjoyed, being a solo female traveler with late night snack cravings. Would stay here again!

However, the building itself could use some upkeep. Certain areas looked a bit worn down and somewhat dirty, which took away from the overall experience. With a little more attention to maintenance and cleanliness, this could be a great place to stay. That said, for the price and location, it was an acceptable stay.

However, the building itself could use some upkeep. Certain areas looked a bit worn down and somewhat dirty, which took away from the overall experience. With a little more attention to maintenance and cleanliness, this could be a great place to stay. That said, for the price and location, it was an acceptable stay.

The whole hotel smelled like Marijuana. Bathroom could have been cleaner. There was grime on the bathroom counter when we checked in.

The whole hotel smelled like Marijuana. Bathroom could have been cleaner. There was grime on the bathroom counter when we checked in.

Great Hotel

Great Hotel

When I got there my reservation didn't exist even though I booked it a month prior. I ended up getting moved to another hotel after being on the phone with Expedia for hour and half. My worst experience ever.

When I got there my reservation didn't exist even though I booked it a month prior. I ended up getting moved to another hotel after being on the phone with Expedia for hour and half. My worst experience ever.

quiet hotel except when someone tried to open our door after 11. They went away without incident.

quiet hotel except when someone tried to open our door after 11. They went away without incident.

Valet was nice and accommodating

Valet was nice and accommodating

Loved my stay here! I was only there one night, but front desk staff was super friendly and helpful, and the location could NOT have been better for my needs (downtown conference.) Hotel was well maintained, my room was great, bed was comfortable. Would totally go back here!

Loved my stay here! I was only there one night, but front desk staff was super friendly and helpful, and the location could NOT have been better for my needs (downtown conference.) Hotel was well maintained, my room was great, bed was comfortable. Would totally go back here!

The gentlemen at the front desk were outstanding in their assistance throughout my stay.

The gentlemen at the front desk were outstanding in their assistance throughout my stay.

Great location, clean spacious rooms, staff were also very friendly and helpful. Would happily stay again.

Great location, clean spacious rooms, staff were also very friendly and helpful. Would happily stay again.

They let us check in early. Front desk main guy was great. Food was just ok in the restaurant but the location was amazing for food.

They let us check in early. Front desk main guy was great. Food was just ok in the restaurant but the location was amazing for food.

Everything was amazing.

Everything was amazing.

Good stay

Good stay

It was a hotel downtown Dallas. Nothing more nothing less. It wasn’t great it wasn’t bad.

It was a hotel downtown Dallas. Nothing more nothing less. It wasn’t great it wasn’t bad.

Staff was really helpful and the view was great!

Staff was really helpful and the view was great!

Responsive team

Responsive team

The room was clean and the staff was helpful. I enjoyed my stay.

The room was clean and the staff was helpful. I enjoyed my stay.

Very strong

Very strong

Unfortunately the start to my trip was not the best. After finding parking I called the hotel front desk to check if I was able to check in early. Upon verifying my identity, I offered my first and last name and the only confirmation number I was provided in email. Rather than asking me to come inside the hotel with ID the staff at the front desk, Davi offered me a complete new room ignoring that I had already a reservation. I reiterated that I had a reservation and that I would find parking and come inside myself. Once I got inside, it was then Davi asked for my ID. Once getting checked in, it was time to pay at property. He asked me to pay then told me there was a deposit charge rather than before asking for payment. Staff member was very short and did not make for a great first experience in Dallas. The rooms were okay cleanliness as the bathtub did have a ring of dirt around it inside. As we also had a light out in our bathroom.

Unfortunately the start to my trip was not the best. After finding parking I called the hotel front desk to check if I was able to check in early. Upon verifying my identity, I offered my first and last name and the only confirmation number I was provided in email. Rather than asking me to come inside the hotel with ID the staff at the front desk, Davi offered me a complete new room ignoring that I had already a reservation. I reiterated that I had a reservation and that I would find parking and come inside myself. Once I got inside, it was then Davi asked for my ID. Once getting checked in, it was time to pay at property. He asked me to pay then told me there was a deposit charge rather than before asking for payment. Staff member was very short and did not make for a great first experience in Dallas. The rooms were okay cleanliness as the bathtub did have a ring of dirt around it inside. As we also had a light out in our bathroom.

Front desk staff was amazing all of them from check in hours to late night hours. They’re all cool and laid back

Front desk staff was amazing all of them from check in hours to late night hours. They’re all cool and laid back

Wonderful hotel. Would definitely come back.

Wonderful hotel. Would definitely come back.

AC was making lot of noice , we could not get sleep those 4 nights

AC was making lot of noice , we could not get sleep those 4 nights

Good experience overall. At shower time it was somewhat smelly (bad odor from the drainage maybe). Also, you cannot change settings on the AC to stop Auto Mode. Would prefer yo have the option of continuous operation.

Good experience overall. At shower time it was somewhat smelly (bad odor from the drainage maybe). Also, you cannot change settings on the AC to stop Auto Mode. Would prefer yo have the option of continuous operation.

Revisen bien el tema de valer parking a mi me cobraron muchísimo.

Revisen bien el tema de valer parking a mi me cobraron muchísimo.

The staff was ok. The cleanliness of our room was the issue. We found multiple tiny bugs in our bed.

The staff was ok. The cleanliness of our room was the issue. We found multiple tiny bugs in our bed.

Good job

Good job

.

.

Enjoyed my stay with the view and the restaurant access

Enjoyed my stay with the view and the restaurant access

Nice vibes

Nice vibes

Top tier service !

Top tier service !

Clean room and staff was great. Downside our a/c was not cooling the room so they brought 2 fans because they’re wasn’t any other room available and complimented the night. I would go back

Clean room and staff was great. Downside our a/c was not cooling the room so they brought 2 fans because they’re wasn’t any other room available and complimented the night. I would go back

Great location. Plenty to do and see within walking distance. Light rail station very close to hotel.

Great location. Plenty to do and see within walking distance. Light rail station very close to hotel.

The Elm Street crowd was a bit loud...

The Elm Street crowd was a bit loud...

Great stay, room was really clean.

Great stay, room was really clean.

The hotel was beautiful! Everyone was friendly and helpful. I had one issue with my pillows not having pillow cases but that was resolved quickly!

The hotel was beautiful! Everyone was friendly and helpful. I had one issue with my pillows not having pillow cases but that was resolved quickly!

If you don’t valet, the parking is horrendous. But other than that it was a nice stay!

If you don’t valet, the parking is horrendous. But other than that it was a nice stay!

Price doesn’t match the stay. Too much for what it was. I paid 388$ felt like it was worth 280$ The restaurant in the hotel was lovely The pool was nice and the view was good In the middle of downtown Lots of homeless people (as one should expect of booking right in the middle of downtown of a big city) The valet however was inconvenient,, I own a C7 Corvette Z51 and they wouldn’t valet the car, to “luxurious” for them to risk damaging it -_- So if u own a higher end car that’s $55,000 or more don’t expect them to service you. Self Parking cost 20-35 every 24hrs (cheaper than valet ofc) and it’s still a good location,, right next to hotel. The A/C was weird,, wasn’t cooling during the night, it was staying at a solid 70 degrees I prefer 60 degrees Called maintence and they fixed it within 20 mins :) Stayed acting up tho, it’s like it would start to go down a single degree every hour because we would fall asleep around 11 with it at 70degrres and we would wake up in the middle of the night around 3 freezing with it being at 65 degrees and in the morning around 8am it would be at 60degrees. Overall a 8/10 stay I enjoyed my stay and my time in the city but I’ll be choosing a diffrent hotel next time for sure. This one is too pricy for what it offers. The staff however are amazing, 10/10 staff there for sure. Even the valet, they didn’t service me but they were polite and did help me find other parking options.

Price doesn’t match the stay. Too much for what it was. I paid 388$ felt like it was worth 280$ The restaurant in the hotel was lovely The pool was nice and the view was good In the middle of downtown Lots of homeless people (as one should expect of booking right in the middle of downtown of a big city) The valet however was inconvenient,, I own a C7 Corvette Z51 and they wouldn’t valet the car, to “luxurious” for them to risk damaging it -_- So if u own a higher end car that’s $55,000 or more don’t expect them to service you. Self Parking cost 20-35 every 24hrs (cheaper than valet ofc) and it’s still a good location,, right next to hotel. The A/C was weird,, wasn’t cooling during the night, it was staying at a solid 70 degrees I prefer 60 degrees Called maintence and they fixed it within 20 mins :) Stayed acting up tho, it’s like it would start to go down a single degree every hour because we would fall asleep around 11 with it at 70degrres and we would wake up in the middle of the night around 3 freezing with it being at 65 degrees and in the morning around 8am it would be at 60degrees. Overall a 8/10 stay I enjoyed my stay and my time in the city but I’ll be choosing a diffrent hotel next time for sure. This one is too pricy for what it offers. The staff however are amazing, 10/10 staff there for sure. Even the valet, they didn’t service me but they were polite and did help me find other parking options.

Inconvenient for people with private transportation.

Inconvenient for people with private transportation.

Great staycation. Pool day, sun is shaded after 4pm, food walking distance, bar in hotel. Great place.

Great staycation. Pool day, sun is shaded after 4pm, food walking distance, bar in hotel. Great place.

Room was comfortable and clean. Needs access to tv guide besides just the stations but overall stay was quite pleasant and Valet Service was excellent.

Room was comfortable and clean. Needs access to tv guide besides just the stations but overall stay was quite pleasant and Valet Service was excellent.

It’s great the pool is awesome

It’s great the pool is awesome

When we arrived at the front desk they were so helpful. We went to our room which was spacious and very clean. I have zero complaints about our stay at the hotel!

When we arrived at the front desk they were so helpful. We went to our room which was spacious and very clean. I have zero complaints about our stay at the hotel!

My family and I only stayed for the night but the staff was friendly and informative. It had nice pool and a clean gym. The only thing we had a bit of an issue with was the parking. The hotel only offered valet parking. There is public parking next to the hotel but we had to pay anytime we needed to drive somewhere.

My family and I only stayed for the night but the staff was friendly and informative. It had nice pool and a clean gym. The only thing we had a bit of an issue with was the parking. The hotel only offered valet parking. There is public parking next to the hotel but we had to pay anytime we needed to drive somewhere.

When checking out, the staff didn’t seem concerned nor were they all that apologetic that there was obviously something wrong with the plumbing and AC. Overall, the hotel was good but not great. If I ever have a need to return to downtown Dallas, I’ll likely try a different hotel.

When checking out, the staff didn’t seem concerned nor were they all that apologetic that there was obviously something wrong with the plumbing and AC. Overall, the hotel was good but not great. If I ever have a need to return to downtown Dallas, I’ll likely try a different hotel.

The hotel was clean but the only issue is no breakfast and they only offer valet parking

The hotel was clean but the only issue is no breakfast and they only offer valet parking

Not enough towels, pool was not clean. Terrible quality hand soap in bathroom, room service didn’t come by regularly. Talked to people at the pool who were not even hotel guest.

Not enough towels, pool was not clean. Terrible quality hand soap in bathroom, room service didn’t come by regularly. Talked to people at the pool who were not even hotel guest.

It was perfect

Great location. Nice property. The rooftop pool was really nice.

This hotel is close to everything. Love it

The first room we were given hadn’t been cleaned at all. The second room we got had a side table with a round marble top which was not secured. The marble top fell on my foot and gashed it open. They comped a fourth of my dining after much back and forth. The manager was so rude and would not answer the simplest questions. I always stay at Hilton and am a rewards member but after this experience I will not go back.

Very clean and safe

Super friendly staff

Housekeeping isn’t done very well, we found items from previous stays

Hotel is dirty. They don’t clean our room. We always have to call in for them to clean and change the towels.

Extremely nice and luxurious, staff was friendly

Horrible guest service homeless people strolling in

The rooms are old, dirty carpet and there was a peanut on the floor under the table when I checked and and it was still there when I checked. The housekeeper never vacuumed or looked under the table. The hotel smelled like a back up toilet. Not sure if that is good for guest and employees lungs. Just need an over haul. I’m so surprised bc Hilton Gardens is usually nice and clean.

Very user friendly

Friendly staff

Great service !!!!

It was ok, little over priced got charged twice while checking in.

Staff was friendly and helpful checking in and out was super easy the pool was perfect and our room was clean definitely recommend and we will be returning again

Need new pillows but other than that would have been a great stay

Bath tub was not clean. Was missing a trash can. Only had 2 towels when I had a room that accommodated 4 people.

The hotel is beautiful and was very clean. staff was very friendly and accommodating

Really enjoyed my stay ! The bed was so comfy , property was very clean and close to all major attractions. My only complaint is the $60 a day valet and all they have is valet parking . It’s understandable with it being downtown but still very pricey .

The pictures we saw looked nothing like the room we stayed in

The front desk staff was very kind, pool was amazing and room was clean and up to date. There were a bunch of cute little restaurants within walking distance and even the one in the hotel had a great happy hour!

My husband and I stayed here and had a wonderful experience will definitely be back.

Room needs an update.

Great property nestled between in Historic Downtown Dallas. Suites are big and have mini fridge, microwave, and Keurig coffee maker. Front desk is always helpful. David is an all star and makes check in a breeze.

The property was in a good area. Parking was a little bit difficult.

Would definitely stay again

The staff during check in was very polite and professional. Hotel was clean.

Sta

Great stay. Would recommend.

During my stay, I was recovering from a foot injury, which made accessibility and service particularly important to me. Unfortunately, my arrival experience was stressful. The valet attendant approached me only to dismiss me without first confirming whether I was a guest. As a result, I had to limp inside the hotel on my own to find him again, only to see him on the phone. Overall, I believe that many of the staff members would benefit from additional customer service training. However, I want to recognize one employee who made a positive difference during my stay—Datae. He was exceptionally courteous and helpful, and his professionalism stood out. I truly believe he deserves recognition, possibly even a raise, and would be an excellent candidate to help train other staff members in customer service best practices.

Good service. Room cool temp and clean

Clean

N

Clean and convenient

The closet had sliding door, one was off the rails, leaning inside the closet, effectively blocking access. However, on the good side, there was good lighting at the bath vanity (though not the room) and the restaurant food was very good.

This Hotel was amazing. I got a free upgrade and it looked like an apartment

Dante was very very nice.

N/A

Great location and friendly staff

The valet parking rate is pretty ridiculous. 60 for the night. There is a public parking garage right next door to the hotel that only charged us $7 for 24 hour parking. Other than that. The hotel was great. The front desk employee was very nice (last name was hall i think he said) and upgraded us to a slightly larger room with a view without us even asking just for being a rewards member. Downtown life was close enough to walk. Overall would stay again

Nice city view

Front desk clerk Radwas extremely helpful

Good

Mold falling off of tub faucet and overflow drain. Used women’s “feminine product” in stairwell of parking garage. Constant weed smell throughout the hotel, not ideal with a 7 year old and a 15 month old. We opened our door up Sunday morning at 7:30 am to check out and go get breakfast and I don’t know how the fire department wasn’t called on the room next door because of the smoke. 3 pm check in time and they had to call room service when we arrived at 4:30 to see if room had been cleaned.

I loved the location and the staff was excellent. Just didn’t care for the the daily parking fee.

Close to Farmers Market. Valets were helpful and patient. Front desk staff, helpful and friendly. The room was clean, large space. Quiet environment. The mass tran train stop is near by. However this is downtown and the homeless can be close around or on the trains. We didn’t have any encounters though. The towels were scarce and could only have one bath or face wash one time. Never felt threatened or afraid there.

The hotel itself was very nice. Great location for drinks and dinner options. Pool was great and loved it was on a rooftop. Front desk staff could use some improvements. I called down and was asked to hold and waited 10 min before hanging up. Didn’t feel like calling again to be ignored. But if you don’t need staff for anything it’s great.

I was disappointed with this hotel. The room wasn't finished cleaning once i had already checked in and had the keys. The room was loud and creeky. The room had a weird hall with a connecting door. Needed a lot of updates.

area surrounding property is sketchy

Friendly staff and great amenities.

Clean in heart of downtown. Parking was incredibly expensive so we parked in garage next door. Was still costly but not 60$ a day. Food at hotel was ok. There are lots of options around.

Great hotel with amazing staff !!!

The room was fantastic. Team was fantastic. Location was great, with lots of food and entertainment in a walkable area. Yes, there were some characters outside but I have no question where to book my next trip to dallas

When I wanted to make coffee a roach came out of the machine.

Great

Very close to Akard DART station which the Orange line takes you right at DFW airport for $3.

The A/C wasn't working on a hot night in the room. The team should have offered a solution or amenity in return - a discount on the room, an alternative room, a voucher for the future...anything. Very unhappy with the sub-par accommodation and the lack of a solution from the team.

Attending a musical event in Downtown Dallas. Perfect location and hotel personnel were outstanding!!!

I liked the convenience to our concert but was disappointed at the bar/restaurant staff. They could not be bothered. Check in staff was great. This spot is a little odd because part of building is permanet resident's so itkind of doesnt feel like a true hotel

Amazing big room, nice quiet lobby, quick elevators

Great service

Perfect experience

Water had an odor Bathroom smsll

Property was stolen…

Great, friendly staff

Easy check in, friendly staff

Great stay. Enjoyed being downtown

Great place to stay, we will be back

Great overnight stay

Great area

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The bathroom pulp may be broken, and keep pumping water but by but with water noise all the time.

Great location in the heart of Dallas

Great

The room was huge and staff was very friendly and the restaurant was good and friendly too

Nice size room, roof top pool on 5th floor. Restaurant inside of hotel had good food. I only wish the rooftop area had the view of the downtown fireworks.

Had stayed at a previous hotel and visited the Cask & Kitchen for breakfast and the staff was very friendly and polite even to our furr baby, and are in fact why we decided to stay at the Hilton for this visit. Will return.

Everything was great. Very clean and helpful employees

Absolutely amazing stay, as soon as i arrived the two on reception were great amd very helpful, highly recommended place

N/A

The Hilton Garden Inn Downtown Dallas is in a great location with several restaurants within a block of the hotel including a sports bar across the street. The room was fine and staff were great but our only concerns were the lack of hot water almost every morning and the automatic door closers on every room closed the doors fairly hard to the point of shaking the walls which could be heard throughout the hallway. Otherwise a great visit.

Great service!

Staff was friendly and knowledgeable about the area, hotel was very close to downtown for shopping and food. Overall was a good place to stay

Nice area. Very clean. Easy to find intoxicated.

In this case my room was dirty, old and had a nasty smell to it. Walls were old, breaking pcs. and dirty. Upon comparison from other nearby hotels I was open to paying 100 dlls more so that we could have a nice view from the hotel and that was also very disappointing. I did not notify the front desk due to us being exhausted from the trip itself. However I did take photos of Dirty walls etc.

Front desk person was very professional welcoming & informative

The staff was so friendly and helpful!

Old property, but clean, large rooms, super convenient!

The smell is so bad here and the overall ambience of the hotel is dead and you could here the noise and sound from the others room

Nice hotel, very comfortable.

How quick and easy it is to get your room when you have made a reservation.

Perfect spot for walking to restaurants and entertainment! Beds are super comfortable. Only downfall we had was noisy people in the hall but i expected that on a friday night

This hotel was very nice! Breakfast boucher is worth it as the restaurant downstairs was very good. Walking distance to my event, and dining/shopping. Had a great time

Staff is well trained, courteous and responsive. A lot of money has been sunk into the foyer but the room appointments are strictly Motel 6. Rickety microwave, door cabinets do not shut properly and very low water pressure indicated cheap showerhead. Not a terrible experience but not the upscale experience I expected for the price. Parking is also out of line. $50/per day?

Great location—beautiful sucken park and chapel across the street, walkable lots of great stuff. Shower left something to be desired—not amazing water pressure, drain clogged so stood in a puddle, water not hot enough for me. Otherwise good.

Staff was very curteous and helpfull. Room had a slight odour but bearable. Would stay again.

Great location and great amenities

Only area of improvement was speed at getting drinks on the patio the 1st night. It just seemed off since everything else was fantastic. Will stay here again for sure.

Homeless people pan handling for money

The property seemed very aged. The bathroom sink faucet hardly had very much water pressure and i was hitting my hands against the side of the sink because the faucet was too small. The toilet could barely flush. The walls seemed thin so you could here neighbors in their rooms. The bed was very uncomfortable and the pillows were super flat and appeared stained. Also rhe carpet appeared very old.

There were stains on the walls and in the bathroom, along with some crackers left behind. When I mentioned this to the front desk, they were very friendly and assured me it would be taken care of, but it wasn’t. We’ve stayed at this hotel for the past three years during football season, but the lack of cleanliness in the room and surrounding areas will have us looking for a different place next year.

Friendly service, quick check in

Convenient location. No shuttle service. Room had prev peeson hanger in it

The staff was so pleasant and helpful, i really enjoyed my stay.

Staff was very friendly and helpful. The area is very close to public transit and many great restaurants and shops. Would stay here again.

Raven Nation JESUS IS KING

There are quite a few restaurants and fast food spots for eating. Restaurant in the hotel was really nice

For 3 night stay for 2 people, should have enough coffee for 3 nights , dark roast. Not only option of decaf or light roast

Great

Our stay was amazing! The staff was incredibly friendly and accommodating. The location was great and we were able to walk to most places downtown.

Allá Is excellent

Great location, staff was on point, highly recommend!

I think they need some renovations, the front/entrance looked like a ghetto apartment. Getting into my hotel room it had a weird musty smell, the sink in the bathroom didn’t drain right and they charge you $195 for security deposit , the max I’ve ever paid is $100

The swimming pool it’s pretty cool !! Staff very friendly

GREAT LOCATION, NEED UPDATES

Great

Room was spacious and quiet. The convivial wait staff was unexpected and appreciated. Centrally located in Dallas the Hilton was within proximity of the places I visted.

This property does not have roll away beds and will tell you to book another room, even if the occupants are under 16; per state law. They will also accuse you of shoving plastic gloves down the drain when you’ve been there less than 30 mins and call for maintenance. There are only enough towels for two even when you boom for 4 and it took hours for towels to be delivered. Front desk staff were courteous when we checked in but less than helpful from then.

Property is overall decent, but the cost of valet parking at $70 per night is for the birds. Lost my business forever.

Comfy beds!

Great will be back and great price

parking is 52 a night and this property would not allow late check outs even for amex memebers who partner with hilton and allow 4pm check out times. THIS HOTEL HAS ROACHES CRAWLING FROM BEHIND MIRRORS AND PAINTINGS AND EVERYWHERE i was terrified to sleep

Hotel is a little outdated. Can use a deep cleaning and update. Lobby and elevator floors were pretty dirty. Seen multiple roaches in the Lobby and a unknown bug climbing on the bed. Two free bottles of water a day was given. Snacks in lobby were over price $4 for a reeces

Loved stay at this hotel, would definitely visit again

Very friendly staff and super convenient to aquarium, museums, and public transport (right outside).

Amazing

Fantastic place to stay !!

Pool was a little small and the room was a little dated but overall okay for the price and the staff is nice an accommodative