Hilton Garden Inn Dallas/Market Center

What ever you do. DO NOT BOOK THIS STAY. This property is disgusting. The carpets are black. There’s caked on dust in the bathrooms that have now started to rust. It’s like a motel 6 with a Hilton sign. That’s why this property is non refundable because they know you will cancel as soon as you see this spot. You won’t feel safe and not want to touch anything when you see it. DO NOT BOOK THIS STAY!!!!!

All staff except the receptionist were excellent. The receptionist the night we checked in was rude and not helpful in any way.

Clean room

Exceptional

Very good

I love Hilton Garden Inn Hotels so much! The staff is always friendly and attentive with all your needs. The hotel is always clean and welcoming. I also like that 12pm is check out time also. The breakfast you have to pay for but it is a good breakfast.

Check in was quick and straight forward. There were multiple families in our party. Unfortunately one of them had their vehicle stolen right out of the parking lot in the middle of the night. The staff couldn’t care less, which we know theres not much they can do but when asked about looking at the security footage- it was not possible. Other vehicles were stolen while we were there. The rest of the trip was ruined as we did not feel secure. Luckily, it was a quick weekend trip for an event. Will never stay here again.

Bathtub was kinda of old & stained Big room with a lot of space Deposit came back immediately!

Clean rooms

Brekfast was too expensive m. not reasonable for traveling. I had to order Uber it was cheaper.

The room was very spacious and clean. Loved the magnolia trees.

Hotel is very old and weathered.

Location was good. Hotel is very old and weathered.

Everything was nice. Need to let us know when reservations are made that we will have to pay a security deposit when we arrive and the amount. Need to put on credit or debit card so that we will be prepared.

I’m very disappointed. Some people smoke something what stinks through the hotel. Very bad experience. Never again!

Very good

Free Parking !!

Nice location. Was in town to attend a conference. Very conveniently located.

The person that checked us in was super nice treated us well

With all that said- the staff was AMAZING. They were so kind and lovely. I wish I spoke about it during my stay but I was also unsure if maybe it was a fluke. But I quite literally have been perfectly fine since leaving and already know I'm severely allergic to mold.

Need more plug ins around the bed.

Great roll in shower for my husband. Great breakfast and all staff was friendly and accommodating with our requests. Need more plug ins around the bed.

Great hotel - comfortable room, easy walk to the Hilton Anatole where i had a conference to attend. Sage and clean area.

Room smelled terrible. Water wasn’t even working and the staff didn’t let me know upon my check-in that the water would be off for an hour+ during my stay. The tub was cracked with a hole, the walls had water stains. The hallways smelled awful. When the AC kicked on, there was another musty odor expelled. Bartender was nice. Receptionist were nice. Housekeeper was nice but didn’t announce herself when she tried to enter my room at 9am when all previous days no one came to clean until after 12pm. When I told them the water was not working, they just said “oh I’m sorry”.

Exceptional

The front desk staff was great. Very helpful The bldg is in serious need of a remodel! Room smelled like mildew. Stained and chipped tub, carpet stains in room and all of the hallway. The staff is trying but the place really needs repairs and cosmetic help.

Exceptional

Nice big room and microwave and fridge No safe in the room

Nice big room and microwave and fridge No safe in the room

Could have had better breakfast for eighteen dollars.

The carpets were stained. The hotel wasn’t well maintained. The heat was on in the middle of May. Had to wait for maintenance man to come on duty to switch over to ac. Daughter found ants in bed had us change to another room. There was a low pitched humming noise that never stopped in that room. I couldn’t figure out where it was coming from. Checked out of hotel a day early. Worst stay ever!!!

Older property, it could use some new carpet. Nice staff and excellent service. Good for the price.

When we got there our room was not ready & probably had an issue at the time. BUT EVERYONE WAS VERY KIND. The manager fixed it & gave us complimentary breakfast & she & staff was very kind & very apologetic. All got fixed & they were 100% friendly,kind, & just the sweetest. I will Definitely be back with my family. Loved It

No hot water… it looked like someone had been in the room and used and realized no hot water and left… the room wasn’t clean. I asked for help and they sent the maintenance person who did nothing. I would never stay there again.

Parking good. Pillows musty. Shower moldly in crevices. Same breakfast buffet every day. Breakfast staffer cut in front of me while I was standing right in front of the fruits reaching for a bowl and filled her carry-out leaving very little fruit for the rest of the paying customers.They let items run out instead of preparing more. And the hot tub was out of order, which was a major disappointment since I booked that hotel primarily for the hot tub and breakfast.

Our window faces the freeway it was pretty loud all night. Also did not care for having to have maintenance come in everytime we wanted to switch from heat to air..that was odd. Otherwise clean place. Front staff was super nice.

Exceptional

Superb

Have stayed here numerous times on visits to Dallas and has always been a great place to stay! Main reasons I pick this hotel are 👍clean hot tub 👍 pool open late (10p) & 👍👍 always clean facilities (outside, inside, rooms, gym, pool) 👍welcoming, friendly staff eager to help (both front desk and cleaning crew) 👍 great location nearby many restauraunts, downtown, bars 👍 no charge on parking 👍👍 delicious coffee served almost all day in the lobby! honestly it's one of the big factors for choosing this hotel over others. Love having good coffee first thing early in morning but don't feel like leaving hotel in morning just for that, but front lobby has it ready at around 6:30am!

Staff was very rude. We stayed for 3 nights. The 2nd day we called front desk to ask if we can have our room cleaned and get fresh towels. The staff rudely replied that they clean the rooms everyday even though they did not clean out room the day before. We left for the day when we returned our room was not touch, I called front desk and asked for new towels at least. They did bring it up, but room did not get cleaned the 3 days we stayed.

I think it's time for a refresh. The elevator floor, the carpet and some of the furniture could use an upgrade

Good

Great

Staffs are friendly, spacious room, free parking. Good choice from others in the same neighborhood hotels.

I love this hotel because it has free parking and is close to downtown.

Exceptional

It was barely acceptable

I enjoyed the bar and Irene the bartender we had a great conversation.

I enjoyed the bar and Irene the bartender we had a great conversation.

My car was broken into along with several other cars. The staff was so not bothered by the dissatfaction of this. As if it happens all the time. Would not recommend this hotel to no one

The rooms were clean, thats really about it. Someone kept removing my DND sign off my door and they kept coming into my room to "clean up". On the first night someone broke into my vehicle, completely shattering my window and stole our family bibles and the staff was totally careless about it. We were not the only ones that got broken into that night! But nothing was done about it by the hotel or police! So please beware when you stay here.

The rooms were clean, thats really about it. Someone kept removing my DND sign off my door and they kept coming into my room to "clean up". On the first night someone broke into my vehicle, completely shattering my window and stole our family bibles and the staff was totally careless about it. We were not the only ones that got broken into that night! But nothing was done about it by the hotel or police! So please beware when you stay here.

I was told I had to pay $18.00 per person for breakfast so ummm yeah not okay

My friend wanted a black coffee and the guy who was taking our order at the bar, said go and serve yourself at the free coffee in the middle. And he said they had just made it an hour ago, but I’ve had been waiting in the lobby for an hour and I didn’t see anybody replaced coffee.

Exceptional

I appreciated having a bar and restaurant available. I had a burger at the bar that far exceeded my expectations. I had a glass of wine that was a decent brand as well. Breakfast was good. Nothing too great, but better than a continental breakfast. The bartender is quite chatty.

I appreciated having a bar and restaurant available. I had a burger at the bar that far exceeded my expectations. I had a glass of wine that was a decent brand as well. Breakfast was good. Nothing too great, but better than a continental breakfast. The bartender is quite chatty.

Loved it

Great property within walking distance of the Anatole convention center

Loved our stay

We enjoyed our short stay

Exceptional

Exceptional

No idea why pool was closed last 2 days hotel next door pool was open. Also toilet didn’t flush correctly always a mess

It was close to my conference. The facility was great and convenient. Not enough eating places near by. The restaurant was not open and the selections were limited.

It was close to my conference. The facility was great and convenient. Not enough eating places near by. The restaurant was not open and the selections were limited.

Exceptional

It was at a great location. Pool and hot tub looked great, but it was too late for us to get in. The only thing was breakfast was a little too expensive for me, $18 for the buffet. Other than that it was a great stay.

The room was nice and the bed was comfortable but the room smelled like Marijuana really bad. It was so strong and you could tell they just sprayed something to mask the smell. The food was ok at the restaurant but the cocktails were so strong. I probably would stay there again if i knew for certain the room was not smoked in at all ever.

Ask for a room at the back of the property. The noise from the highway was disturbing us during the night.

USJ

Clean room, A/C & heat worked fine. Comfortable bed, firm without being hard. Decent sized workspace next to TV. My room came with a small fridge and microwave. Both worked fine.

There is no shuttle to/from the airport.

Very nices accommodation

Atmosphere None

Atmosphere None

Very good

The entire staff

Great buffet breakfast and cleanliness!!!

Great buffet breakfast and cleanliness!!!

Nice clean room, friendly staff. No complaints.

Nice clean room, friendly staff. No complaints.

the tv channel only 40 and i couldn’t hook my game up and the breakfast was 3/10 and i18$ a person would not recommend

Handy

Handy

The hotel itself was great. Room was clean, always had plenty of fresh coffee available in the lobby. Unfortunately the parking lot was a bit sketchy, we were in town for a show across at Market Hall and had a truck and trailer, as well as many other exhibitors staying at the same property, we were fortunate to not have any issues ourselves but others in our group had vehicles stolen from the parking lot over night. Security could definitely be better.

The hotel itself was great. Room was clean, always had plenty of fresh coffee available in the lobby. Unfortunately the parking lot was a bit sketchy, we were in town for a show across at Market Hall and had a truck and trailer, as well as many other exhibitors staying at the same property, we were fortunate to not have any issues ourselves but others in our group had vehicles stolen from the parking lot over night. Security could definitely be better.

The staff was very kind and helpful. The breakfast was excellent. Freshly cooked, warm and tasty. Great coffee. The room was clean and the bed very comfortable. They need a new AC system and better televisions - but all else was nice.

The staff was very kind and helpful. The breakfast was excellent. Freshly cooked, warm and tasty. Great coffee. The room was clean and the bed very comfortable. They need a new AC system and better televisions - but all else was nice.

Room was great! Staff was awesome! Location was perfect! We had a great stay!

Room was great! Staff was awesome! Location was perfect! We had a great stay!

Room was in good condition.

Room was in good condition.

Staff was good

Staff was good

Room smelled horrible the 1room smelled as if something was dead, the was given another room it smelled like dogs.

Room smelled horrible the 1room smelled as if something was dead, the was given another room it smelled like dogs.

Clean room

Clean room

Room was spotless

Room was spotless

Yes

Yes

very clean & friendly staff

very clean & friendly staff

The room was alright and staff was alright as well. On the way checking out there was a roach in the hallway on the wall. The hot tub I’m guessing had some white chemicals that was sitting at the bottom of the pool that ended up all over our feet, elbows, and hands which took a while to come off.

The room was alright and staff was alright as well. On the way checking out there was a roach in the hallway on the wall. The hot tub I’m guessing had some white chemicals that was sitting at the bottom of the pool that ended up all over our feet, elbows, and hands which took a while to come off.

Yes everything was great

Yes everything was great

Clean room

Clean room

If you are looking for a place to stay close to downtown Dallas then THIS is the hotel for you! 10/10 Recommend!!!

If you are looking for a place to stay close to downtown Dallas then THIS is the hotel for you! 10/10 Recommend!!!

Nice stay, Special thanks for Todd & Sam for the help ?? Nothing

Close to our event Toilet made loud noise when flushed

Clean room and desk attendants were nice.

Clean room and desk attendants were nice.

The rooms were clean the staff was friendly the breakfast was awesome and fresh

The rooms were clean the staff was friendly the breakfast was awesome and fresh

The hotel is in need of a renovation.

The hotel is in need of a renovation.

Staff was courteous but, reported no hot water at the sink to 3 different people over a 3 day stay, still no hot water in at the sink.

Staff was courteous but, reported no hot water at the sink to 3 different people over a 3 day stay, still no hot water in at the sink.

I attempted to check in and they wouldn't find mybreservation. She contacted Expedia and searched through Expedias portal. Even after showing my reservation ot was not honored. I had to reserve theough the hotel again. I attempted several times to contact expedia w no luck. Even tried the virtual link. Will be asking for a full refund

I attempted to check in and they wouldn't find mybreservation. She contacted Expedia and searched through Expedias portal. Even after showing my reservation ot was not honored. I had to reserve theough the hotel again. I attempted several times to contact expedia w no luck. Even tried the virtual link. Will be asking for a full refund

AC was stuck on all night long. In the morning a putrid sulfur smell filled the wing my room was on. I invited the front desk person to come smell it and no one ever showed up. Hot tub was dirty and disgusting. Gym equipment is broken. 0/10.

AC was stuck on all night long. In the morning a putrid sulfur smell filled the wing my room was on. I invited the front desk person to come smell it and no one ever showed up. Hot tub was dirty and disgusting. Gym equipment is broken. 0/10.

Disappointing that you have to.pay 18.00 For breakfast.

Disappointing that you have to.pay 18.00 For breakfast.

All was great!

All was great!

Room was freezing. vents were blowing cold air in the middle of a snow storm in Dallas

Room was freezing. vents were blowing cold air in the middle of a snow storm in Dallas

Very friendly and professional staff. Convenient to Dallas Market Center.

Very friendly and professional staff. Convenient to Dallas Market Center.

heat didn’t work called hotel manager who said she’d issue refund but couldn’t due to third party purchase and waiting on hotels.com for resolution.

heat didn’t work called hotel manager who said she’d issue refund but couldn’t due to third party purchase and waiting on hotels.com for resolution.

Dinner it was so cold in the lobby people were eating with their coats on,, I ask them to give me a hamburger and fries to goto eat in my room, I sat their 37 minutes waiting for my food I asked the waitress and she brought it right out to me, I got to My room and the hamburger was cold the fries were cold. That evening I was going to take a hot bath until I opened the shower curtain there was black mold on the water handle, the same mold was on the facet and there was black slim running into the tub from the drain, it was discusting I called around and could not find a room else were because of the winter storm

Dinner it was so cold in the lobby people were eating with their coats on,, I ask them to give me a hamburger and fries to goto eat in my room, I sat their 37 minutes waiting for my food I asked the waitress and she brought it right out to me, I got to My room and the hamburger was cold the fries were cold. That evening I was going to take a hot bath until I opened the shower curtain there was black mold on the water handle, the same mold was on the facet and there was black slim running into the tub from the drain, it was discusting I called around and could not find a room else were because of the winter storm

Room was ok. Personal was nice. Heater unit very loud and gym equipment not working well.

Room was ok. Personal was nice. Heater unit very loud and gym equipment not working well.

Staff was very accommodating. I appreciate their support during inclement weather conditions.

Staff was very accommodating. I appreciate their support during inclement weather conditions.

The AC box was not working. In order to turn on the heater maintenance had to personally come and turn it on. If we wanted to switch back to cold air he has to come again. We just chose cold air. The staff didn’t apologize for the inconvenience.

The AC box was not working. In order to turn on the heater maintenance had to personally come and turn it on. If we wanted to switch back to cold air he has to come again. We just chose cold air. The staff didn’t apologize for the inconvenience.

Da

Da

My license plate and bumper were stolen. Do not stay here!

The AC unit in my room was too noisy.

Environment and distance from my conference. No courtesy breakfast.

Able to walk to our ninja competition. Was great to be so close

Nice hotel. Great front desk staff. Our toilet was extremely loud when we flushed. The AC also made a loud clicking sound when it would come on.....Loudon enough to wake us up. We were in a room that ajoined with the next. The neighbors were really loud and the sound come through the adjoining doors. (Neighbors didn't do anything wrong, they just talked and laughed very loud.)

The room has a terrible smell. Had to go to the desk so they can turn on the heat. Bathroom was very outdated carpet dirty. One thing that was nice was the lounge and the bartender and manager were really nice and waited on us when we needed a drink

The room has a terrible smell. Had to go to the desk so they can turn on the heat. Bathroom was very outdated carpet dirty. One thing that was nice was the lounge and the bartender and manager were really nice and waited on us when we needed a drink

Staffs were courteous! Its the room that was assigned to us was so smelly but then the staff changed it and it was better.

Staffs were courteous! Its the room that was assigned to us was so smelly but then the staff changed it and it was better.

Everything was great except when arrived and were checking in we were told the boiler was out and there was no hot water. The front desk attendant told me i can get a refund or stay. I endedd uo staying since it was 7pm and I was with my granddaughter who was scheduled for surgery the next morning and I had no time to find anither Hotel at the time. Costumer service was grear. We were given 2 vouchers for their breakfast buffet.

Everything was great except when arrived and were checking in we were told the boiler was out and there was no hot water. The front desk attendant told me i can get a refund or stay. I endedd uo staying since it was 7pm and I was with my granddaughter who was scheduled for surgery the next morning and I had no time to find anither Hotel at the time. Costumer service was grear. We were given 2 vouchers for their breakfast buffet.

the breakfast was good. it is close to the market center. do not like the pillows and we did not have hot water when we took a shower.

Cold shower and cold room. Room wouldn't get warm. No one fixed.

Cold shower and cold room. Room wouldn't get warm. No one fixed.

Room was very clean. Staff was very efficient!!!

Room was very clean. Staff was very efficient!!!

The entire property feels neglected. The lobby always cold. the doors left open and wind blowing in. The dining room was cold both temperature and service. This was a disappointing stay for a Hilton.

The entire property feels neglected. The lobby always cold. the doors left open and wind blowing in. The dining room was cold both temperature and service. This was a disappointing stay for a Hilton.

Good enough 👍 great service

Good enough 👍 great service

The toilet flushing was extremely loud, it scared me every time i used the bathroom, sounded like it was going to explode every time. Im sure our neighbors can hear it too. Please fix that broken bathroom! Lol

The room was very clean and filled with beautiful art which I loved. It was my birthday and there were pictures of flowers. I love to see the see through elevator and the Christmas decorations were very sweet. I wish they had phone chargers in the room. I must also say that they did let me use a charger from the customer service desk. It was imperative for my phone to stay charged. Everything else was great!

Room was great! Traffic noise horrible! Dinning room understaffed.

Room was great! Traffic noise horrible! Dinning room understaffed.

Everything was good except the hot tub wasn't working and that's one of the reasons we booked this room was to enjoy the hot tub. I will always ask next time if the hot tub is working. Breakfast buffet was very good. Staff was courteous and the beds were comfortable with big pillows!!

Everything was good except the hot tub wasn't working and that's one of the reasons we booked this room was to enjoy the hot tub. I will always ask next time if the hot tub is working. Breakfast buffet was very good. Staff was courteous and the beds were comfortable with big pillows!!

Nice room, great location and the staff was amazing!

Nice room, great location and the staff was amazing!

Staff was amazing after we reported roaches in the room.

Staff was amazing after we reported roaches in the room.

Close proximity to where our concert was. Very convenient that we can walk. Our room smelt weird. Our friends had 4 other rooms, just ours smelt funny.

Clean room, friendly staff, overall good stay!

Clean room, friendly staff, overall good stay!

They pre-charged me for incidentals charged to my room before I even opened my front door. I asked why and they said it's for anything I would charge to my room, but I wasn't planning on charging anything to my room and they charged me anyway.

They pre-charged me for incidentals charged to my room before I even opened my front door. I asked why and they said it's for anything I would charge to my room, but I wasn't planning on charging anything to my room and they charged me anyway.

Large rooms!

Large rooms!

It’s family and corporate friendly with comfort and convenience being key Traffic

Good quick stay

Good quick stay

It was good

It was good

Staff was great, it’s the hotel that’s frustrating. We had to have maintenance come into our room to change a valve from the heat to the AC. And breakfast was written about in our key cards and mentioned at check in but no one ever said it cost 18$, till we had a plate and ready to eat. Almost put the plate down and walked away but didn’t want to be rude.

Staff was great, it’s the hotel that’s frustrating. We had to have maintenance come into our room to change a valve from the heat to the AC. And breakfast was written about in our key cards and mentioned at check in but no one ever said it cost 18$, till we had a plate and ready to eat. Almost put the plate down and walked away but didn’t want to be rude.

Love this place back soon

Love this place back soon

Room was great. Appreciated coffee in lobby. Staff were friendly.

Room was great. Appreciated coffee in lobby. Staff were friendly.

Although the bed and bathroom were clean, I wouldn’t recommend staying here. It’s not the typical Hilton you’d expect. Would have switched to a different hotel, if it wasn’t for my group of family all staying here as well.

Although the bed and bathroom were clean, I wouldn’t recommend staying here. It’s not the typical Hilton you’d expect. Would have switched to a different hotel, if it wasn’t for my group of family all staying here as well.

Unfortunately, there was a sewage leak and we had to switch rooms. There was an older and each one of the rooms that we were in. The best part was the staff member Johnny. He was so helpful and even helped locate some activities in Dallas for us newcomers. I would stay again, but they need to fix the sewage.

Unfortunately, there was a sewage leak and we had to switch rooms. There was an older and each one of the rooms that we were in. The best part was the staff member Johnny. He was so helpful and even helped locate some activities in Dallas for us newcomers. I would stay again, but they need to fix the sewage.

Nice room, nice staff, convenient location

Nice room, nice staff, convenient location

Pay for breakfast is a downer

Staff is super nice and accommodating

Staff is super nice and accommodating

Except at check-in. The desk guy tried to charge me for the room. When I told him I had paid for it already through Hotels.com. After more research on his part, he agreed that it was paid for. He then told me I need to pay a 50 dollar incidental fee which will be refunded if I didn't use any incidentals. Okay fine...no problem. I used my debit card only to find when I checked my bank account today they not only charged the 50 dollars but they also charged me again for the room. I am not too happy about this. I will be calling them tomorrow to request a refund for the additional room charge. If Hotels.com can help with this I will be grateful but I don't really feel it is your problem. One more thing. They also told me that the breakfast buffet would be an additional 18 dollars. I told them my reservation included the buffet. So the desk clerk gave me a voucher for the buffet. That was fair and I was told the buffet was from 6 am til 10 am. When I went down for breakfast at around 6:15 they were in process of setting out a continental breakfast. There was no sign of any cooking (not even coffee) going on so I just left and bought a breakfast sandwich at a fast food on my way home. If they do not refund the room overcharge very quickly I will not be staying with Hilton again.

Except at check-in. The desk guy tried to charge me for the room. When I told him I had paid for it already through Hotels.com. After more research on his part, he agreed that it was paid for. He then told me I need to pay a 50 dollar incidental fee which will be refunded if I didn't use any incidentals. Okay fine...no problem. I used my debit card only to find when I checked my bank account today they not only charged the 50 dollars but they also charged me again for the room. I am not too happy about this. I will be calling them tomorrow to request a refund for the additional room charge. If Hotels.com can help with this I will be grateful but I don't really feel it is your problem. One more thing. They also told me that the breakfast buffet would be an additional 18 dollars. I told them my reservation included the buffet. So the desk clerk gave me a voucher for the buffet. That was fair and I was told the buffet was from 6 am til 10 am. When I went down for breakfast at around 6:15 they were in process of setting out a continental breakfast. There was no sign of any cooking (not even coffee) going on so I just left and bought a breakfast sandwich at a fast food on my way home. If they do not refund the room overcharge very quickly I will not be staying with Hilton again.

When i booked on Hotels.com the details indicated breakfast was included, but the front desk informed me it was not and said it was $18 per person. I was very disappointed.

When i booked on Hotels.com the details indicated breakfast was included, but the front desk informed me it was not and said it was $18 per person. I was very disappointed.

staff could me more helpful and nicer

staff could me more helpful and nicer

Clean room

Clean room

The stay was great, staff did a great job. My only issue was the breakfast. $18 for the same breakfast you get for free at other hotels.

The stay was great, staff did a great job. My only issue was the breakfast. $18 for the same breakfast you get for free at other hotels.

The room was good. What I didn't like that was that we thought it was a free breakfast. Ended up getting a bill not was not expected. I would have liked to have been told upfront. At least I would have had a choice.

The room was good. What I didn't like that was that we thought it was a free breakfast. Ended up getting a bill not was not expected. I would have liked to have been told upfront. At least I would have had a choice.

Nice rooms

Nice rooms

It’s kinda scary the way the hotel was built but the service is ok

It’s kinda scary the way the hotel was built but the service is ok

Ok

Ok

Everything was good.

Everything was good.

Staff was helpful

Staff was helpful

Room was freezing and heater wouldn’t turn on. It was cold outside and unfortunate we couldn’t get comfortable and warm up in our room. We called multiple times to get it fixed and kept getting the run around.

Room was freezing and heater wouldn’t turn on. It was cold outside and unfortunate we couldn’t get comfortable and warm up in our room. We called multiple times to get it fixed and kept getting the run around.

Clean room and the staff was phenomenal! Knowledgeable about the restaurants in the area and was very kind.

Clean room and the staff was phenomenal! Knowledgeable about the restaurants in the area and was very kind.

Breakfast wasn’t all that good!

Did not know the hotel allowed pets, dates rooms and bathroom, needed additional lighting in bedroom, door was broke for the washer and dryer room. Breakfast was good, coffee good. Staff was pleasant and profession. Overall stay was a 7

Rooms are clean and hallways are quiet. And they always have coffee in the lobby which is nice in chilly weather.

Yes

The carpets were dirty with stains.

Front desk advised that maintenance is required to turn on heating via opening in the ceiling, which I found absolutely ridiculous, as I’ve stayed in numerous hotels both business and leisure, and have NEVER known anything like this. Arrived at 3pm, NO food available, as kitchen doesn’t open until 6pm. No room service available. Expected more from a Hilton.

Solid price and great location

Elevators are really slow, they have 3 but only one works. Bed is not very comfortable and the pillows are horrible. No continental breakfast was a buffet for 18 dollars and was continental type food. Ordered door dash instead. Service was very good everyone nice and helpful. would not stay again.

Plenty of parking for my truck and single car hauler and right across the freeway from the event center I was at for the weekend. Hotel and room were very nice for the money, although the waters they left in your room are $3/piece, lol

Closer to Dallas Love airport. Nice hotel.

And the carpet on the aisle was dirty I will not repeat or recommend to anyone

All good

Very clean, amazing stay

At the room I had only couple of K-cups. After all is it that much hard to keep at least a hot water available during the day? My worst experience with Hiltons after 20 years.

Room was clean, bathrooms always clean. Staff was very nice. $18 breakfast each day was kind of a shock, but food was good.

Staff was courteous but the hotel was dirty. Would probably not book here again. Nothing against the staff…. But management needs to worry about cleaning the carpets and walk ways.

It s a place to recomande👌

its ok but, i miss free coffee 24hrs

My son and I arrived after a fourteen hour drive. We arrived at 5:00. The front immediately found me a room. I had made the reservation for the following day not knowing what time we would arrive. It was a very pleasant stay. Ty.

Chilean room and the staff really good

Nice room

Staff was super friendly- one thing was that the breakfast buffet was $18 which is kinda crazy for watery eggs potatoes, oatmeal and cereal dispensers but i mean we didn't realize until after we were eating that it wasn't included with the room. Potatoes were good though! One other thing is the TV remote is not very user freindly but other than that all good.

Great location, friendly staff, reasonable prices and very large room

Room was spacious, clean, quiet, plenty of products in bathroom, staff was friendly.

The rooms we clean and the staff were polite.

Yes it was

Kool

Nice Hotel

Staff was polite & friendly. Received maid service everyday. Room was clean & comfortable. Would stay here again.

Room and facilities were fine, staff seemed bothered.

Overall the experience was good. However, it didn't feel like previous Hilton experiences.

Nice

Everything was great.

I left my Polo hoodie on the back of the bathroom door & the hotel says it wasn’t there.

The heater did not work in my room

Clean room and friendly staff. Room was a little noisy because of road noise. But otherwise great stay.

Clean

Bummed hot tub was not working. Waiting for a part.

Staff was good, area was clean at all times, the food was better than most other places. My only complaint was I expecting the rooms to be a little bigger considering I booked a deluxe option. It was just hard to move around at time with our two kids. Other than that it was good stay.

Good

Great front desk staff in Johnny and Mario. $18 for breakfast is stupid. Had to call maintenance because my AC wasn't working. 75° all night is miserable.

Smells good and clean

Stay was ok. Rooms were quite used and worn. Carpet felt dirty. Toilet didn’t flush well. Could definitely have used a facelift for sure.

Easiest check in ever- cheaper than before

Fast easy check in, great location, clean room

Shower needs updating.

The rooms were clean

Pretty quite place, parking was simple and its pretty safe. Very close to downtown which made that a plus.

Terrible no stay

Staff was awesome 💯!

1st time staying in this hotel in Dallas and its was a nice experience.

loved the hotel , the workers , the breakfast & the area! definitely will book every time i’m in dallas

Staff was awesome! Building was outdated but clean rooms

Otherwise a good value and nice place.

Room & staff was excellent

Tub looked and felt very cheap look like it had been patched.

.

Very easy

Offer complimentary coffee and light breakfast.

Parking was spacious. Easy to get in and out.

The staff was friendly.

The room was old and falling apart. The bed was not comfortable and the blankets were itchy

Good room

Staff was great. Room was clean. The decor can definitely be upgraded.

The hotel is very dated and could use upgrades. It smelled old and unclean. The staff was polite but the condition of the rooms was not comfortable nor cozy

Nice, clean, quiet and affordable with great access to downtown and the airport!

The pool was fine. The hot tub was cloudy. There seemed to be chalky material coming off the sides. The jets worked intermittently, and when they did work, it smelled like chlorine gas was being released, which was unpleasant.

Clean room. Pricy snacks

It could be better ! The bathroom was broken

I asked for extra towels to be brought to the room because of the rain and it never came. Disappointed, and was tired so went to bed and did not text to remind staff

The water in the room did not get hot. I tried the faucet and the tub and neither got above luke warm. I could also hear my neighbor flushing the toilet. I did not mention this to staff I just checked out. I only stayed at the hotel an hour.

The front receptionist was very very rude!

Parking is very easy. Food is good at restaurant.

Front desk very pleasant. Did have breakfast there.

The front desk staff was really friendly, especially Mesha who was quite helpful with assisting me on a few requests. Will be back again

Furniture in the lobby is worn and dirty. Carpeting throughout the lobby and hallways is filthy and very worn.

Quick in and out

Nice quiet hotel. Glad the parking is free and it is not hard to find a space to park.

Here for work

Staff helpful and friendly but hot tub not functioning most of time- only when someone had to turn it on from inside maintenance

yes. don't know

Room was clean. Hallway carpets very dirty. Hotel needs a renovation. Breakfast overpriced. Bed was VERY uncomfortable. I will not stay here again.

It smelled humid in the room and the hallways, other than that was fine during my trip safe parking great helpful staff.

It was simply amazing

Pretty good for value. Hotel could use a little updating. But overall good for price.

Hot water takes time; bartender great service.

Rhe nught check in staff shares less information than the morning staff.

Everything was perfect but the room had an odd smell.

Highly recommend!

Nice for the price. Breakfast not included.

The property is conveniently located right off the freeway and just minutes from downtown Dallas. The staff is friendly and they keep the property clean and organized. However, the property has aged quite a bit and could use a fresh coat of paint amongst other things. The rate for staying here is a reasonable so the old carpet in the hallways and appliances in the rooms get a pass.

Clean and modern

Carpet was disgusting, the air conditioner never went below 72 in the room, and the water in sink and shower wouldn’t get hot.

Nice and friendly staff. Clean rooms

Overall stay was great. Affordable but still clean and comfortable.

The hotel is located in a good location. It was clean and the staff was very friendly. The bar/restaurant was ok, but really didn’t feel like a restaurant. The room was dated. The tub shower had stains in it. The room was clean, but you could hear the freeway noise all the time. Also the TV in our room didn’t work right. It was stuck scrolling through the guide so you couldn’t pick a channel. We didn’t want to mess with calling maintenance.

Good for a business trip or just getting a piece of mind

I do not recommend staying here. The front desk staff were not helpful at all. The water pressure is terrible & the water is not really hot. I had to call the front desk but they could not hear me so I then had to call from my cell phone to get them. The young gentleman said he tried to call the room back, but of course it didn’t ring on either of the 2 phones in the room. he never even offered to have someone come and look at either. I mention to him on the call that Our iron had a short in it so it didn’t work properly and no one was sent up for that either. I would not stay here again.

Only downfall for me was there were no shops or restaurants close by.

First time out there. Great distance from everything i needed.

Noise ac

The traffic was so loud it kept us up at night I do not get any hilton rewards that I had expected

The staff was friendly, however the room was ok and a light didn't work and a usb charging plug was inop.

1st and last time we will stay!

Very dated and not very well kept up

Great

Excellent service!

I like very thing about this facility

Really nice rooms. Clean with no complaints

Carpet in hallways were extremely filthy. They have an glass elevator so as you go up you can dust and dirt on walls and balconies

I loved the cleanliness of the hot tub and the temperature was fantastic.

Wonderful staff friendly helpful very clean highly recommend this hotel

Property needs to be updated for it being a Hilton

Very clean room, hallway super bright and safe for family, friendly staff, ample parking space, and easy access to lobby when raining,

Our room was very spacious and clean. The bathroom was outdated and the hot water in the sink took a long time to get hot, but the hot water in the shower took no time to get hot. The carpet in the hallway and room could use a cleaning.

Hotel room was dirty, there was someone walking outside my room at 3 am having a loud conversation for like 2 hrs. I could not sleep at all. The hotel grounds are scary and enclosed by a metal fence. The carpets in the halls are stained and dirty.

I didn’t like the toilet- every time we flush it sounded like it was breaking. The iron didn’t work. It dripped water on my clothes.

Great stay

This needs to be updated! Stained and old carpet and decor. Peeling wallpaper in my bathroom. Quiet hotel, great location for me! Coffee in the lobby was great!

The gentleman at the counter on night duty was super helpful and pleasant.

Great spot to stay

All is good

This location fit our need perfectly.

This hotel needs to be renovated. The carpets in the hallways were filthy. Disappointed in this Hilton

Na

Cannot believe that they charge $18 for a full breakfast considering the room prices. It is a very convenient location but needs true upgrades for the price.

Construction started above my room at 8:30 am, elevators were not working.

Quiet and conveniently located near the event

Very clean. Great location.

Only one of 3 elevators worked

Can walk to the market center from the hotel

The air conditioning was LOUD !!!

Solid

The air conditioning in the room was really loud. It made a lot of noise, made it hard to sleep. Had to turn it off.

Toilet is not working good .

Great service excellent room

Bed was comfortable, clean and parking was easy.

Easy check in and bartender was very friendly and the next morning he was at the front desk lol and greeted us friendly

Food is fine and bed room is good . Hoping to have 100% no smoking

front desk was rude other than that everything was okay could be better

When arriving everything was great once

Slow internet, very old TV with limited connection, no sign for elevator out of service even for high floors (need to use stairs to 7th floor). Do not recommend this hotel

Very nice place but was so ready to get in the hot tub they advertised. It had black mold growing in it so No i didn’t get to get in the hot tub! Pool was okay but not pretty n blue like the picture. No breakfast either. For the price I would give it a 2-3 star rating.

Hard to find safe places to park

Wonderful hotel but need to add it breakfast

Luis was very attentive experience was great

Place was amazing

Check-in was simple and fast. Staff was friendly and informative. I asked for directions to my venue and they helped out alot. American airlines center was just 10 minutes away. Lobby was spacious and clean. Elevators all working and clean. Hallways were well lit and clean. Room was a king suite and it was very spacious and clean. Bathroom was clean and was supplied with shampoo, conditioner, body wash and lotion. Lots of towels supplied. Bed was great. Lots of pillows. Had your standard amenities. Tv, microwave, mini fridge, hair dryer. Temperature was comfortably set at 67. Room was very quiet. The only bad side was the Restaurant was greatly over priced, but i wasnt planning to eat there. 20 dollars for a burger and 18 for a breakfast is not a great deal.

Very

Our room was neat and clean. Bathroom a bit dated but functional. We felt safe enough to walk around the outside of the property. For the price it met our needs.

Front staff was SUPER friendly and helpful!

Nice stay but the hotel is dated and the tub was definitely damaged. But overall not bad and only 6 min Lyft to the arena.

This is the best Hilton I have stayed at. Safe, clean, friendly and the staff are so welcoming and professional. We will stay here again.

A bit shabby but well cared for from what I saw. Only complaint I had was the strong smell of weed in the hallways going toward my room.

Had a great stay, the guy ant fromt desk overnight was super helpful and accommodating.

Very friendly

Great location to Market Hall, hotel was nice, quiet and for the most part clean, a few "age" spots in the bathroom but nothing major. No recycling containers and coffee only out during breakfast hours.

It was nice property, good location. The access to the property was not very convenient.

Room was clean and facility was also

Everything

Upon walking into the hotel, the furnishings that I had seen in the photos was in terrible condition. Chair cushions were completely flattened and stained. The carpets in the halls were stained and filthy. When entering our room, the absolute WORST smell knocked the breath out of you. It was so incredibly disappointing since we had stayed at a Hilton across the street for the first part of our trip and had a wonderful experience.

We enjoyed our stay at this property. It was clean. We ended up getting there early and we ended up being able to check.in with no issues. We liked the pool but there could have been some tables with umbrellas, very little shade. Overall great stay!!!!

could hear loud traffic noise

The staff was very helpful and attentive

I had to jump to this hotel after my Airbnb host bailed so I was desperate but very happy with the stay.

They broke my window on my vehicle to rob my truck

I loved the bed it was very comfortable and the pillow was super soft. I slept better just this 1 night than I do at home in my own bed.

The location was good. The hotel needs major upgrades. The hot tub hasn’t been cleaned in a very long time it was covered with black nasty crude and it was open for guest to use.

I am big on cleanliness. This hotel met all my expectations regarding it and organization of the room. The staff was also friendly and professional in their work. I will definitely book here again when needed.

💯

The manager was great. She helped us reschedule our room to adjust for our changing plans.

The stay was good, the service was great, but the tv was small and had no way to watch anything but regular tv.

Great place and great price! Definitely surprised on how clean and comfortable the room was!

Convenient location, easy walking to nearby amenities.

Property staff were friendly. Breakfast is buffet style - cereal, usual fried food and fruit, toast. Single use plastic abounds. Downtown around $15USD by uber.

Good

It was perfect for what we needed.

I don't like the microwave, it was old and stained inside,the toilet has an earthquake sound whienever you flush.

Clean

I notice the carpet wasn't very clean