Hilton Anatole

Lovely property with very helpful staff

Great Experience!

Enjoyed our stay, staff was wonderful, breakfast buffet was delicious and the water park/ pool, was a big hit with the kids

The alarm clocks wake you up at 6am unless you check them and turn them off before you go to bed. Sadly I didn't check the clock, since I wasn't setting an alarm. It woke us up at 6am

Super

Great

All the staff were so nice , the entire place was nice and clean. Our room was absolutely amazing, my only thing is I wished it had a microwave. I will return .

Exceptional

The people, the staff!!! Everyone we came across during our stay was So refreshingly warm, accommodating, and friendly. We loved the amenities and the fact that there was so much to do on the hotel grounds. The food, delicious especially the breakfast. Shout out to Veronica Mendoza the hostess at Media!!!

The beds were comfortable and the pool was fantastic. Be aware that the drinks at the pool already have gratuity added to the bill.

Such a beautiful hotel! Everything was excellent. The interior design and architecture were absolutely outstanding!

Beautiful hotel. We enjoyed our stay there. We ate at two of the restaurants, and both were delicious. The pool area is very crowded, and we were unable to find a chair, so unfortunately, we did not use it, which was disappointing. I would recommend this hotel and would stay again. I would recommend getting to the pool very early to secure a chair.

Everything was top notch. The staff was incredible helpful and pleasant.

SER is underrated. We were not impressed. We went twice and the second time was not great. Drinks and apps were great, dinner lacked in flavor and service was slow.

👍

Everything was good

Disappointing

Good

Everything was great! 😊

Well maintained, clean and friendly staff. Would recommend and definitely come back if we come to Dallas again.

Colada con alcohol y no le pusieron fui a reclamar y me dieron el alcohol en un vaso. Son muy miembro del Hilton y me dijeron que me iban a poner Puntos y revise la página y ni pusieron nada. El restaurante no tienen capacidad para las personas del hotel, tuvimos que salir a comer fuera. El hotel está bonito pero no tiene actividades para adultos y ni para niños

Average hotel

great atmosphere rooms nice and clean and the staff really nice.

At check-in, the front desk clerk appeared unable to find my reservation and acted as though checking me in was an inconvenience. Eventually, he located the reservation under my maiden name, but the interaction left me feeling unwelcome. As a Hilton Honors member, I later learned from another employee at the water park that complimentary bottled water was available to me, but this was never mentioned during check-in. The most concerning issue occurred in our room when the toilet backed up. The first maintenance employee was unable to unclog it and called for another worker. During the repair, contaminated toilet water splashed across the bathroom floor and was then tracked onto the carpet by the maintenance staff. Although the bathroom floor was cleaned, we were uncomfortable knowing that wastewater had been tracked through the carpeted area of the room. Despite this situation, we were never offered a room change or relocation. I expected better customer service and guest care from a Hilton property of this caliber. Between the poor welcome at check-in and the handling of the sanitation issue in our room, this stay fell well below expectations.

Amazing hotel and service. Great for families.

The hotel was absolutely amazing! Staff is very helpful. The only issue that we ran into was that our shower/tub was stopped up, but they came and fixed it immediately.

Great time at the Hotel - the pool area was perfect - so relaxing - perfect for all ages

Amazing staff, jade water park top notch. Just wonderful!

We loved the indoor pool and spent hours enjoying Jade Waterpark. The location was also perfect, with plenty of shops and restaurants nearby. We will definitely be back!

Location

It is big place It is an overrated place Not for family It is for business kind of event hotel What you see in the internet and Sox med is false Small crowded pool Pool area mediocre I have seen better Everything is pay pay Boring place Toooooo expensive for the kind of stay Not worth it kalahari is better and wolf lodge is better .. almost same price That I paid The experience o had was bad Front desk bad The jade water even water is paid Choose another hotel

It is big place It is an overrated place Not for family It is for business kind of event hotel What you see in the internet and Sox med is false Small crowded pool Pool area mediocre I have seen better Everything is pay pay Boring place Toooooo expensive for the kind of stay Not worth it kalahari is better and wolf lodge is better .. almost same price That I paid The experience o had was bad Front desk bad The jade water even water is paid Choose another hotel

Staff were amazing, the hotel is clean and offers great amenities!

Clean room

Great stay and clean rooms

Given a accessible room when my reservation clearly state a standard room. Staff did upgrade to a deluxe room. Over Charged three times on final bill ....still looking into what the additional charges were for...it says "counter offer".

Loved it will be back.

Super clean and nice Nothing. Everything was perfect!!

Super clean and nice Nothing. Everything was perfect!!

Exceptional

The hotel is aging but it has been well maintained. The room furniture could use an update, but staff helpfulness and room cleanliness were both top-notch. We would stay here again.

Very beautiful property! Very Asian and Buddha centered, if you're not already aware of that, as we were not. We did enjoy the art and cultural displays, but most of all the hotel itself is just beautiful! The staff were friendly and very helpful. The manager Juan was so gracious and understanding. My husband got very sick and he allowed us to check out early. We really appreciate that! I also watched him de-escalate a few situations with kindness and his costumer service is phenomenonal! Our room was very clean and super stocked with towels and all of the amenities! The bathtub was clogged on our 1st night, but maintenance came right away and fixed it on the spot without leaving a mess. The pools, spa, and water park were just as described and we had a blast. This hotel is very kiddo friendly with only a couple of 16 yrs and up things so adults can get away and relax. I loved that the Cafe area is open 24 hrs and was so accommodating. We had a great experience.

Amazing family stay with my toddler! We enjoyed all the amenities and can't wait to be back!

Enjoyed everything

Everyone was friendly and it was close to all the other things I had planned

Pleasant

Everything Nothing

Everything Nothing

Everyone was friendly and it was close to all the other things I had planned

Pleasant

Place was great and very nice all around

Room was nice and clean . The only thing that I didn’t like that waterpark was not working on Monday I haven’t seen that information when booking

Convenient to the convention Nothing around the property to do.

Exceptional

Superb

Convenient to the convention Nothing around the property to do.

The place was great. honestly my only problem was it took them an hour and a half to bring me a TV remote. and then it did not work.

Great get away weekend! Very nice hotel with alot of amenities.

Everything was great but softer bed would be great!

Exceptional

Everything was great but softer bed would be great!

The room was great! Just be ready for a bunch of hidden fees. You have to pay 35$ per night for parking that is charged to your room on top of the 32$ per night for hotel fees. They want 150$ a night for incidentals that’s due at check in. so on top of paying for the room upon check in they wanted another 900$. They did inform us anything we charged to our room and the parking would come out of the incidentals. They will also charge your card randomly. We woke up to a 200$ charge and they said we were 500$ into the 900$ and they just wanted to “make sure we had enough money” they didn’t ask or anything. Room service is an extra 35$ on top of the expensive food with the 10$ delivery fee, 10$ automatic gratuity and all the taxes they add on. The resort is beautiful i just think they should disclose a lot of things that they did not

We paid an extra $80 to get a room closer to the lazy river and pool area. The hotel is big enough where we thought it was worth it. The food was expensive, but some of it was really good. Do NOT get the cucumber sandwich at the pool.

Parking lot in from of the SER tower, there were people smoking marijuana. Jade Waters waterpark is disgusting. There was a child that threw up and the parent told staff and staff did not remove people from the water and did not clean it up. I will never stay here again and will not recommend it now anyone.

The hotel is beautiful and well laid out! The staff was helpful and friendly. I would definitely stay here again.

There were no microwaves . I’d suggest getting microwaves or Atleast one at the property.

Amazing heated water park included. Beds could be better but they still ok

Yes

Superb

Great experience! Staff were very helpful!

Everything, it’s a beautiful hotel with friendly staff. We are returning guests and will go back again. It was a pity the waterpark wasn’t open yet during week days.

Everything Drinks, food, lounging.

Luxury Everything Drinks, food, lounging.

Great staff great site, would go again

Very good

Clean and convenient!

Satisfied with the environment most especially the staffs really know their tasks individually

N/A

Superb

Was a nice hotel overall. Quality rooms and spacious. Nice pool but overpriced drinks.

Very pleasant stay. Will definitely book again.

Me and my friend decided not to even stay at the Hilton Anatole in Dallas, TX ...for many reasons. 1. Other than the valet drivers ALL THE STAFF WAS EXTREMELY RUDE. 2. THE ROOM 1768 WAS BEYOND OUTDATED AND THE BATHTUB WAS RUSTED AND FALLING APART. 3. PARKING WAS AT LEAST HALF A MILE AWAY FOR THE ENTRANCE. I WOULD OF EXCEPTED THIS FROM MOTEL 6 ...BUT THE HILTON ANATOLE DALLAS, TX ....A $400 ROOM AND TWO $46 BREAKFAST ($92) THAT I DIDN'T EVEN EAT.

We have a wonderful time during our stay, the premise and clean and up to date, the staff was superb. Will definitely stay again.

Exceptional

Very nice detailed and clean

Its was perfect from the jump the wonderful lady at front desk Andrea was so helpful. We had a great conversation because both of us being fellow Alaskans. Gave me "Guest of the day" and late check out. The room was amazing and clean. All the amenities that this hotel has especially the spa so relaxing and exhilarating. I am definitely making this every 2 to 3 weeks staycation. Love it!

Wrong dates I got over booked from the dates I really wanted

Exceptional

Not at all

Loved the water park! Staff was friendly and helpful!

Resort like. Top golf suite was a highlight.

Exceptional

The spa was nice. Had a steam room, hot tub, and dry sauna. It was a beautiful stay.

Bed bugs in room 443. Just checked out this morning. Overpriced for what it was. Will Never go back. Showed front desk bed bug and did nothing to accommodate the expensive room price.

Clean

I booked this hotel to have access to their water park area for my kids, which closes at 7 in the spring. We arrived just after the check in time and even using the valet, it took 45 minutes to get through check in. It then took almost an hour just to get in to an elevator because of how many people from the convention were trying to use it at the exact same time. We quick changed and ran back to the elevator, and that process took another 30 minutes, with how many people were waiting and the fact the elevator stopped at all 22 floors on the way down. By the time we weaved through the cluster of people and got to the water park, we had an entire 23 minutes to enjoy it. I understand a lot of this is outside the hotels control, but for the cost, I would have expected the organization of everything to be much better.

Beautiful hotel! Was not expecting the fee to check in…but it was worth the stay!

Hotel was nice, enjoyed the stay.

Exceptional

Bad

The check in staff cannot be bothered. They were hanging out chatting while one employee helped a line full of people. When checking in they forgot to put our card in for incidentals as well as parking. This made parking a nightmare our first evening and next morning. They fixed it later after playing phone tag. They had had an attitude about it. The facilities are nice. The rooms are just okay, but any interactions with staff we had were condescending. The place is nice but their people make you regret speaking with them or bothering to ask a question. I won’t go back. This place also added a lot of fees that I thought Expedia did were included. I travel frequently and I’d skip this place.

Superb

$32.00 mandatory fee per night they also added another round of taxes. Also $--- per night reserved added to CC on check in (5 night was $--- added and refunded within 2 weeks) Parking is $35.00 and Valet is 65.00. All not listed on their site.

This hotel is amazing! Plenty of space, restaurants and meeting spaces.

Very good

Nice room and overall cleanliness.

The interior rooms were a little underwhelming for the price but they were clean and the amenities made up for it.

love the pool area

Beautiful hotel and loved the outdoor scenery. We enjoyed the water park! Our room's safe did not work and there was no microwave. I would recommend this hotel.

Everything was great it is a bit pricey. The restaurants on site are convenient but they are a bit overpriced

I have visited twice, my family and I love it here! We stayed during Spring Break and the staff was great. Had breakfast at the Media, enjoyed the pool all weekend. There was some confusion on the pool hours, at check in we were told the pool closes at 7pm, bar staff said 8pm. It was learned that the lazy river and kiddie section close at 7pm, the heated pool lounge area stay open till 10pm. Will definitely be returning. 10/10 recommend, family oriented, clean and great staff.

First they couldn’t find my reservation. Kept saying it was canceled. Girl at front desk was very hard to understand. Her English was not very good. The cost for self parking and for valet both went up magically for the time we were there for a conference from listed cost. We were in the atrium tower. The room was very old and outdated. Beds were supposed to be queen beds but were very small. Also VERY uncomfortable. The A/C would turn off in the middle of the night as if on a motion sensor. The minute you would get up and move in the room it would magically turn on. The automatic 20% gratuity on all checks was not very appropriate. A lot of time it was not deserved at all! others deserved more. But because of the hotels decision to automatically add 20% they didn’t get what they might have deserved. Over all not a very pleasant stay. Will not recommend anyone stay at your property.

First they couldn’t find my reservation. Kept saying it was canceled. Girl at front desk was very hard to understand. Her English was not very good. The cost for self parking and for valet both went up magically for the time we were there for a conference from listed cost. We were in the atrium tower. The room was very old and outdated. Beds were supposed to be queen beds but were very small. Also VERY uncomfortable. The A/C would turn off in the middle of the night as if on a motion sensor. The minute you would get up and move in the room it would magically turn on. The automatic 20% gratuity on all checks was not very appropriate. A lot of time it was not deserved at all! others deserved more. But because of the hotels decision to automatically add 20% they didn’t get what they might have deserved. Over all not a very pleasant stay. Will not recommend anyone stay at your property.

Great

Staff was great

Relaxing environment for all ages!

Clean and good time for kids with amenities available

Beautiful grounds, green space for the kids to run around, fire pit area, train rides for the kids. Pool and amenities were great. They do charge extra it seems on top of everything, self parking was 35 a night with no luggage carts so that was a little tricky. Beautiful safe place though if you go in knowing about extra cost.

The room and pool Nothing

The room and pool Nothing

The rooms are okay but this is an overrated hotel. Expensive for what they have to offer. Definitively won't come back

The hotel is nice but if you book through third party like Expedia, they charge you $32/day to use the gym and other amenities. Even if you are not using their amenities and the gym, they will charge you $32/day. Absurd.

Easy check-in beautiful hotel

Clean, elevators are very fast and it was great for a conference

Perfect getaway for two nights with the grandkids. Conjoining rooms kept everyone comfortable and close by. The heated pool was a big win! Another plus was kids 9 and under eat free for breakfast. We took advantage of Medievel Times being just a few blocks away and enjoyed the feast and festivities. We can't wait to come back to the Anatole again.

First day water on shower was cold but let them know and it was fixed

My room was a topical room same as any 2 queen room, overpriced. Problem is that I could hear everything going on down in the atrium and the room next door. Every time someone used the bathroom next door, I could hear it. Their flushing their showers their music their laughing. It was the worst. The only reason I give it a 3 star is because it was clean. There is always things going on down in the atrium and you can hear the crowd talking until late at night sometimes.

Juan at front desk had me wait although there was no one in line before me. I told him I had checked in online and only needed the digital key pass. He then gave me water park passes (when it was around 30 degrees outdoors), actual keys to room and a map which took an additional 10 minutes to check in. The room was average (tower room) no window. Hair in the tub and sink. The shower had hot water issues and a slow drain. Overall unimpressive stay. I did appreciate the texts from the hotel that I was able to communicate these issues with and aimed to resolve - may have been AI, but whatever the case at the least they were responsive.

When I booked the room through Hotels.com, it was clearly listed as a king bed room. However, upon arrival, we were given an interior room with a window that faced the hallway instead of outside.This felt misleading and not at all what we had anticipated for a special occasion. When I requested a different room, I was told it would be around a $100 upcharge. Paying an extra $100 just to have a proper window felt unreasonable and very disappointing. Additionally, I was not thrilled about the $38 per day parking fee on top of the $50 resort fee. When I questioned it, I was told it’s because not every guest brings a car but that logic doesn’t really make it feel any better. It’s like ordering a meal and being charged extra for utensils simply because not everyone uses them; it just doesn’t sit right. Lastly, another letdowns was the pool experience. My husband and I were hoping for a relaxing, romantic getaway, but the swim-up bar area allowed children. There were kids splashing, screaming, and even throwing a football, which repeatedly splashed which drinks we paid $15 each.While I understand the hotel is family friendly and offers plenty of great spaces for kids including a full water park and with designated play areas and kid activities. I strongly feel that the swim up bar pool should be reserved for adults, especially for guests looking for a more peaceful atmosphere.

Location and staff No complaints

Wonderful hotel

Expensive but bad

Otherwise, it was very nice😊

Absolutely stunning hotel and abominations, my only complaint was the pool was closed for cleaning :(

The hotel and area is amazing

Full amenities, great fitness center

Full amenities, great fitness center

Nice rooms Expensive

yes clean rooms

yes clean rooms

The entire building is very clean and there is a restroom around every corner (very important when you have small children). The whole resort is just one big adventure. The vibe alone is a reason to stay. You’ll never forget your stay at the Hilton Anatole.

The entire building is very clean and there is a restroom around every corner (very important when you have small children). The whole resort is just one big adventure. The vibe alone is a reason to stay. You’ll never forget your stay at the Hilton Anatole.

The room was clean,and the highlight staff named Rian,was excellent and very courteous. He checked on me regularly and his professionalism was second to none. Rian is the reason for a memorable stay. Can't wait to come back.

The room was clean,and the highlight staff named Rian,was excellent and very courteous. He checked on me regularly and his professionalism was second to none. Rian is the reason for a memorable stay. Can't wait to come back.

Wonderful hotel!!

Wonderful hotel!!

Beautiful hotel.

Beautiful hotel.

everything about the hotel was perfect

All the staff were very friendly. Our room was comfortable. We got to stay on the recently renovated side and it was beautiful. Overall, we enjoyed our stay. There are a lot of options for dining and even some shopping. We expected to pay $40 for valet parking, as it says online that prices start at $40 for valet. Instead we were charged $60, which was surprising. It's ok to tell people exactly what you charge. It would also be nice if guests could be made aware before arrival which side of the property they'll be on. Or if both valet and check-in could be centralized. I realize that remote options for check-in exist, but not everyone wants to use them.

My husband and I loved the hotel overall very beautiful hotel to spend a weekend.

My husband and I loved the hotel overall very beautiful hotel to spend a weekend.

Awesome visit

Awesome visit

It was wonderful and Alicia helped us to our room she was a delight. She showed us the hotel on the way to our room. Such a help.

It was wonderful and Alicia helped us to our room she was a delight. She showed us the hotel on the way to our room. Such a help.

Courteous staff and spotless rooms

Courteous staff and spotless rooms

The wait staff at the Media were amazing!!

The wait staff at the Media were amazing!!

Room was excellent. It was redone recently. Check in was a bust. Policy after policy on whether other sites were used for bookings. Should not matter. Should be seamless or do not put your rooms on their sites so your service is compromised. Stay at the Anatole on all visits in the past. Looking for a new place due to check in policies.

Room was excellent. It was redone recently. Check in was a bust. Policy after policy on whether other sites were used for bookings. Should not matter. Should be seamless or do not put your rooms on their sites so your service is compromised. Stay at the Anatole on all visits in the past. Looking for a new place due to check in policies.

Hilton donates to trump :(

High class staff and facilities!

High class staff and facilities!

Facility is gorgeous, whomever the curator was did an extraordinary job! Rooms were spotless, comfortable, beautifully decorated. We will be back.

Facility is gorgeous, whomever the curator was did an extraordinary job! Rooms were spotless, comfortable, beautifully decorated. We will be back.

On the first night of my five night stay, the security team pounded on my door due to a “blaring TV” complaint. I was in the room alone and was frightened by the alarming knocks on my door. I jumped out of bed to answer the door. The security guard was extremely rude until he realized he either had the wrong room or the complaint was nonsense. My TV was playing at a very low level. I received no apology. Instead, I heard his partner say that my room had been cleared and to move on. I called and complained to management the following morning. The manager (Vanessa) was extremely kind and understanding. She did apologize and said this was NOT normal protocol. She told me she would address it and follow up. When we spoke later that day, she said the team was addressing the issue and using it as a learning moment. However, I received nothing but an apology. I’m not one to say… hey give me something, but I didn’t sleep well that first night. I was confused and scared as to why they were sent to my room and how violently they banged on my door. I will not be staying here again, and I do not recommend the hotel. This is the only negative review I’ve ever given a hotel.

On the first night of my five night stay, the security team pounded on my door due to a “blaring TV” complaint. I was in the room alone and was frightened by the alarming knocks on my door. I jumped out of bed to answer the door. The security guard was extremely rude until he realized he either had the wrong room or the complaint was nonsense. My TV was playing at a very low level. I received no apology. Instead, I heard his partner say that my room had been cleared and to move on. I called and complained to management the following morning. The manager (Vanessa) was extremely kind and understanding. She did apologize and said this was NOT normal protocol. She told me she would address it and follow up. When we spoke later that day, she said the team was addressing the issue and using it as a learning moment. However, I received nothing but an apology. I’m not one to say… hey give me something, but I didn’t sleep well that first night. I was confused and scared as to why they were sent to my room and how violently they banged on my door. I will not be staying here again, and I do not recommend the hotel. This is the only negative review I’ve ever given a hotel.

We did not use the pool because of time of year. The self parking was very easy and lastly Hilton team was very helpful. All the stores and TopGolf was amazing. SER was great BUT very expensive...we ate Del Friscos and The Crescent AVAR and it was $150 cheaper. The hotel was cold but rather cold than too hot.

Great amenities

Great amenities

The water park was decent The service to check in is so slow and the fees for everything was very high and expensive

THE HOTEL WAS HUGE WHICH REQUIRED A LOT OF WALKING. THE JADEWATERS WAS THE HIGHLIGHT OF OUR TRIP. FACILITIES WERE CLEAN AND MOST OF THE STAFF WAS SUPER FRIENDLY. UPON CHECKOUT OF THE HOTEL MY HUSBAND AND I WERE PREPARING TO LEAVE THE PARKING LOT AND WE NOTICED THAT THE PARKING ATTENDANT USED HIS KEY CARD TO LET THE TWO VEHICLES AHEAD OF US OUT OF THE PARKING LOT BUT HE ASKED FOR OUR KEY CARD THAT WE DIDNT HAVE DUE TO CHECKOUT. WHEN ASKED WHY HE NEEDED OURS AND NOT THE OTHERS AHEAD OF US HE DID NOT GIVE A RESPONSE.

Nothing

The stay was absolutely incredible

Water on shower got stuck very hard to turn and even though I have a handicap placard I was not able to park in the handicap spots because they were blocked off which made it hard on me

Water on shower got stuck very hard to turn and even though I have a handicap placard I was not able to park in the handicap spots because they were blocked off which made it hard on me

As always…Great Stay!

As always…Great Stay!

Convenient location and great hotel

Convenient location and great hotel

The pool and sitting areas. n/a

Was very clean. I did have a hot water issue but they addressed it right away.

Was very clean. I did have a hot water issue but they addressed it right away.

Maintenance said I had one of the oldest tvs in the hotel. Almost no hot water and the food in the restaurant wasn’t good. Sending back my food several times. I remember living in Dallas when those hotel was built and at the time it was very nice. Sad to see it in such disrepair. The good news is the hotel is under renovation. I hope they return to a great place

Maintenance said I had one of the oldest tvs in the hotel. Almost no hot water and the food in the restaurant wasn’t good. Sending back my food several times. I remember living in Dallas when those hotel was built and at the time it was very nice. Sad to see it in such disrepair. The good news is the hotel is under renovation. I hope they return to a great place

The Tower king suite was beautiful, we had a view of the city and the hotel is just stunning The self parking charge of $38 , i feel this was excessive...

The lobby/atrium of the hotel was freezing. The beds were too hard and pillows were awful. After running water in bath. The pipes would make noise like a jack hammer.we were asked if we wanted maid service and we said yes. She never came.

The lobby/atrium of the hotel was freezing. The beds were too hard and pillows were awful. After running water in bath. The pipes would make noise like a jack hammer.we were asked if we wanted maid service and we said yes. She never came.

The beauty of the facility and the convenience of the location for business I don't care for the inner rooms in the tower. Walls too thin and no view to the outside

The shower shook as the water pressure was not high enough to get the water up the pipes. It made a horrendous sound. At least the water that came out was warm. Pretty disappointing for a hotel. The Christmas decorations were nice but there was minimal things to do for adults. breakfast was only included for kids and was expensive. Limited food options. Parking was expensive.

I was in town for the Dallas convention. We did not have hot water for the first two days. We asked them to fix it and they didn’t come! We had to ask again the next day. The water was really cold and it was a poor start to our long day.

I was in town for the Dallas convention. We did not have hot water for the first two days. We asked them to fix it and they didn’t come! We had to ask again the next day. The water was really cold and it was a poor start to our long day.

Staff all helpful and friendly Only neg is the sound proofing of the door between lock off rooms. I could hear every word the other room was saying. Luckily they went to bed early. Atrium 10th floor.

Staff all helpful and friendly Only neg is the sound proofing of the door between lock off rooms. I could hear every word the other room was saying. Luckily they went to bed early. Atrium 10th floor.

Very nice hotel and people

Very nice hotel and people

I booked this hotel for the indoor pools. I tried to get in and could not find a way into the pool area. All the doors were locked and then a man told me they closed them. My shower was horrible in the room and made a loud noise the whole time. The bathtub filled up with water and did not drain fast. The service at the restaurant was horrible.

I booked this hotel for the indoor pools. I tried to get in and could not find a way into the pool area. All the doors were locked and then a man told me they closed them. My shower was horrible in the room and made a loud noise the whole time. The bathtub filled up with water and did not drain fast. The service at the restaurant was horrible.

The property was very enjoyable. Staff was very friendly and welcoming. Cutest holiday decorations and popups for fotos. Children entertainment with mobile train rides, bounce houses and hot chocolate and smores. Making plans to return for the summer.

The property was very enjoyable. Staff was very friendly and welcoming. Cutest holiday decorations and popups for fotos. Children entertainment with mobile train rides, bounce houses and hot chocolate and smores. Making plans to return for the summer.

The staff was great. Our room did not have a window, which we didn’t know. Also the shower drain was painfully slow and water pooled to our ankles when we showered.

The staff was great. Our room did not have a window, which we didn’t know. Also the shower drain was painfully slow and water pooled to our ankles when we showered.

This was the best hotel experience I have ever had. Jayden was very helpful and nice. He went above and beyond. He made our stay great.

This was the best hotel experience I have ever had. Jayden was very helpful and nice. He went above and beyond. He made our stay great.

Room wasn't same as booked, room we did get was't ready until 30-55 min after we're arrived and it was hours after expected check in time. Bell boy was consistently not at desk, called about bar pool being opened before booking, claimed it was but it wasn't. Room was dusty. Toilet made an extremely loud noise when flushed. Had to flush twice to stop it. Overall people were nice but didn't offer much accommodation for the shortfalls.

Room wasn't same as booked, room we did get was't ready until 30-55 min after we're arrived and it was hours after expected check in time. Bell boy was consistently not at desk, called about bar pool being opened before booking, claimed it was but it wasn't. Room was dusty. Toilet made an extremely loud noise when flushed. Had to flush twice to stop it. Overall people were nice but didn't offer much accommodation for the shortfalls.

always the best , the spa alone is worth staying but the people the food the service . i do hate paying to park but you cant win them all i guess

always the best , the spa alone is worth staying but the people the food the service . i do hate paying to park but you cant win them all i guess

Always a pleasure staying here!

Always a pleasure staying here!

Room The waiting The price

I've never been to the Hilton Anatole. Hope I wasn't charged

I've never been to the Hilton Anatole. Hope I wasn't charged

Bar service excellent

Bar service excellent

Wonderful stay

Wonderful stay

The kids enjoyed top golf and Media ba

The kids enjoyed top golf and Media ba

Our room was absolutely beautiful; the hotel was beautifully decorated for Christmas. Service was wonderful. Highly recommended this hotel

Our room was absolutely beautiful; the hotel was beautifully decorated for Christmas. Service was wonderful. Highly recommended this hotel

The room was nice. The only thing that kept me from giving an excellent rating was when the air conditioner ran, it sounded like an idling Harley motorcycle.

The room was nice. The only thing that kept me from giving an excellent rating was when the air conditioner ran, it sounded like an idling Harley motorcycle.

Beautiful hotel Construction was going on at our entrance made check in confusing.

Massive complex with great exercise facility.

Massive complex with great exercise facility.

Clean room, beautiful view, staff were courteous, plus, there was so much to do and eat.

Clean room, beautiful view, staff were courteous, plus, there was so much to do and eat.

Overall great experience. Only issue was some items weren’t

Overall great experience. Only issue was some items weren’t

Our stay was great. The food was fantastic. Staff was friendly. There was beautiful and historic art that was very cool to walk around and look at. I would stay again

Our stay was great. The food was fantastic. Staff was friendly. There was beautiful and historic art that was very cool to walk around and look at. I would stay again

Fantastic room and the hotel was a total winter wonderland. Samantha at Concierge was particularly helpful and super nice.

Fantastic room and the hotel was a total winter wonderland. Samantha at Concierge was particularly helpful and super nice.

The property was beautiful, and the staff was very friendly and helpful.

Yes very much so

Great stay clean room comfortable bedding

Everything was perfect the room was great and every one at the hotel was really nice

Best ever stay

Christmas Wonderland! Loved it!

Convenient

Room was awsome nice and clean.

The team at the front desk, concierge, restaurants, valet, shops....everyone is so friendly, professional and helpful

Everything was great. Parking is expensive for 38 dollars night.

Had cold water in my shower and it wasn’t draining. The sink either had hot or cold water nothing in between. My hands are still burning from using the hot water. They gave me 30 credit for food but could barely cover dinner. I wanted basic requirements for what I paid for:hot water. They refused to compensate me properly. I paid for a 4 star hotel experience and was very much disappointed.

The BEST staff!!

The hotel was nice. The beds in the tower were hard and a little disappointing I requested a window view and got the interior. The parking was costly just to park but overall was not bad

Water pressure wasn't good and temp was extreme. In need of the updates currently going on

Had a great time

Great to stay, nice room

We had an amazing time here, and they're making a new arcade.

The size of the room was great. The shower didn’t work very well. Made really loud noise. We couldn’t sleep in because the housekeeping around our room was being really loud.

Fine

Yes

It was a nice experience

We had major issues with water in our room. One day the water was turned off for several hours and the next morning we had no hot water. The staff was very friendly, but overall extremely slow to respond and unhelpful. Parking is extremely costly. The renovated rooms have a motion activated overhead light in the entryway that could not be turned off. Any time someone got up to use the restroom in the night the light came on and stayed on for about 5 minutes. We could not turn this feature off and the staff couldn’t fix it. The TV’s had no streaming capabilities.

Each recommendation came with thoughtful insight and genuine enthusiasm. His knowledge, professionalism, and great personality truly elevated our evening. If I return to this resort, it will absolutely be because of his outstanding service and the top-notch hospitality of the restaurant staff. Truly a 5-star experience!

Thank you

The room was clean and the hotel staff were attentive and courteous. I had a great experience at this hotel.

Great as usual.

Too much pet-friendly. I saw at least two people walking their repugnant dogs indoors.

Loved every second of this place and every nice staff we will definitely come back 100/10

For a “luxury” hotel, the Hilton Anatole feels anything but. Parking costs extra, water bottles in the room are $4 each unless you have status, and there’s a $30 daily “amenity” fee that most high-end hotels include in the room rate. On top of that, they place a $150 per night “resort hold” on your credit card — not per stay, per night. It all adds up fast and makes the experience feel cheap and frustrating. The property looks nice, but the endless add-on charges ruin the sense of luxury. You can find much better value (and hospitality) elsewhere in Dallas.

I have started at hotels for less than $150 a night with better rooms.

Barely any staff to be able to assist as if it's non-existent.

The staff was very nice, but the hotel and rooms are VERY dated.

The hotel was espectacular

None of the dining options were open. There are children in the hot tub and swim up bar. We were placed in a room with no windows without prior knowledge and switching rooms was very poorly handled due to the staff only accommodating the conventions happening

Nice room and overall property had so much

The room was clean but it’s outdated

Everything was surreal. We are making the Anatole our staycation destination every year!

Love the Hotel Anatole. The atmosphere, comfort, convenience to AA center for our venue. The hounds at the hotel were amazing. 5 *****

The hotel is nice and huge. We only went to the indoor pool because it was too cold outside. The indoor pool water was too chilly for my 5 years old so we hung out in the whirlpool for a bit while my 7 years old swam in the pool.

Room for improvement: arcade games expensive—wish they were coin-operated instead of having to buy a game card then load. Also water pressure in our room could have been better— not strong enough to wash your hair thoroughly.

The attention from front desk was rude and non personal. They where not willing to listen to my needs or requests.

Friendly staff. Room was very outdated with visible signs of wear ex wallpaper peeling in areas, carpet unraveling. Extremely small bathroom. You have to squeeze next to the toilet and sink, close the door before you have room to get in the shower. Don't forget you get charged $38/night for parking and that's on top of $32/resort fee. For me the hotel wasn't that nice for the price.

Staff was great. Probably could have used one more employee for check in, OU vs TX weekend

Excellent check in and check out. Spacious room.

Great hotel to stay at!

Gift shop didnt have prices on any of the clothing. The guy working was rude, felt he was changing the price to skim money

Fantastic staff

Yes

Beautiful Hotel.

Busy weekend -great spot

The fitness center, pool, outdoor areas, etc were all amazing. Over the top was the private beehive. We had such an amazing time. Staff were all very, very kind. We will absolutely be back!!!

great stay and enjoyed the hotel

Worse experience ever! Both nights had people in the hall till 5 in the morning hollering and stomping and just being extremely loud. Notifed front desk and problem was not fixed. Will not stay again

Interesting atmosphere with arts, limited access to elevator.

Worse my family has stayed at in along time. We listen to drunk feat kids yell and party all night long throughout the hotel towers. Absolutely horrible. Don't take a family here. They just have a full blown college frat party

Good stay. The room had a few issues though. Phone was disconnected and the main LED strip light didn't have a switch to turn it off, so the room swas lit all night.

The rooms are clean and beds are comfy. But the college students slamming doors and yelling at 2 am ruined the night.

Tx ou weekend- tx kids were so rude 1:30 in morning yelling profanities from balcony. Everything very overpriced. Police were there but didn’t do much.

Staff could use some training

Pool was great, room was clean and spacious

Friendly staff. Very nice property.

Front desk receptionist was great. Hotel is very clean.

Room would not cool below 73 degrees. Issue could not be solved by maintenance. Totally unacceptable that the room couldn't get any cooler than that. The common areas of the hotel were much more comfortable.

Other than that, the facility was pretty impressive. The staff was very friendly and helpful.

Amazing hotel. Definitely worth 5 stars . Will be staying here again in the future

Overall my family had a great time.

Easy check in, great accommodations, kids loved the water park.

Great!

This was a great and relaxing stay for my wife and I for her birthday.

Amazing staff. Clean beautiful room. Beautiful pool area !

Overall, it was a great experience to stay at this hotel. Always a great time. Be careful when checking out. There was a movie charge that I caught and also remember that you have to pay for parking daily, which is a shame cause it seems like there’s a lot of parking. I don’t think the hotel needs that revenue source but I guess it is what it is. Clean room, amazing staff and a great waterpark.

The staff was very welcoming and service was great.

The hotel is fine but overpriced. The main attraction is the lazy river but you need to go very deep in the hotel website to check that this is open only on weekends. We booked the hotel just for the lazy river but we didn’t read the fine print. So no lazy river and without that the RESORT is not the worth of $$$

Dreamy stay for a work event. Will be back for sure!

Absolutely loved this hotel. We had a 2-day conference here, and I am so glad that we did. The hotel itself is beautiful! All of the staff that we encountered are friendly and ready to help with any questions. The hotel is big and has a resort-type feel, but nothing felt like a long walk to get to. The fitness center is the best hotel fitness center I've ever been to. It is huge and has a lot of machines of all kinds, as well as 2 separate spaces for weight benches and for dumbbells. There is a small running track, and below it is a gym set up for basketball and pickleball. The locker rooms are beautiful with a whole area filled with mirrors, hair tools, and products to use. The hotel not only has a pool, it has a lazy river, water slides, and a swim up bar. The conference we attended provided the most delicious (and healthy) lunches. If you like to walk (or take a short Uber), there are a number of restaurants within a mile. We walked and always felt safe in the area even at night. I've stayed in a lot of places, and this place is now one of my favorites!! Absolutely loved our stay.

Nicole at the front desk was very helpful

Accommodating staff

Also has mandatory resort fee above daily rate.

Was there for the TNP conference so reserved a room at the resort thinking it would be more convenient. Room was dusty, AC was not working well did report to resort. Guests were in the Atrium being very loud at 2-3 am. One night upon returning to resort from going out to eat there were certain guests at the front door of the resort smoking an illegal substance and the odor was very strong. Could have had a nicer room for the price at the Holiday Inn up the road.

Water park closes too soon. The pool was supposedly heated did not feel like that at all. Our covers for the bed were stained and we stayed up with heater HVAC noise all night however front desk was nice and extended our check out time which was kind. Its a gorgeous property but pool could be better and service at the bar too.

Arrived at 745am and checked in. No rooms were available until12:

Double booked the room someone walked in on me showering

Amenities not available- water park closed, no free snacks, have to pay just to park. You have to use bell service to get luggage to and from room. They charge for everything. Stay at the Hilton Garden Inn is much better for the money and amenities

Very nice lobby and design inside. Rooms were clean but not very good with sound proof

Well kept and awesome staff

Everyone was very respectful, helpful, and considerate

Everything was great. The only issue was the bathroom sink had low water pressure.

We had the best experience staying here celebrating our daughter’s birthday. From front desk to restaurants they

My husband and I came for a "staycation" away from the kids and had a great time. The waterpark is so fun, the gym is huge and very well-equipped, and the room we stayed in felt luxurious and comfortable.

It was perfect for my birthday stay!

I have paid for one room and they gave me a completely different room much inferior it smell terribly

Kind of an interesting vibe but it's a great all in one spot, you don't need to leave.

Property staff were very helpful. Answered questions and were willing to assist. I loved the outside area to sit and relax, also loved the pool.

Best customer service very clear

Quiet rooms.

Room was very outdated. Bed and pillows were not good. Bathroom was very small.

The staff was also very friendly and attentive making you feel at home. I also loved that they provided towels at no charge or without credit card. The property was very clean as well! Only thing I wish it had more restaurants and maybe a kids park. But other than that we loved it we will be coming soon again.

I love the Hilton Anatole. This was my 3rd time staying there. There have been a lot of upgrades since the last time I stayed. There are more restaurants and different types of restaurants. I didn't get in the waterpark, but it was definitely a very nice addition. The interior as a whole was upgraded and very nice. My favorite part is the exercise facility. It is very nice. Has a lot of current machines, towels, water etc. The lap pool is very nice. I love the steam rooms which includes one in the women's locker room. The lockers and powder room is luxurious. The showers are very nice and clean. The spa makes this facility exceptional. I didn't get to get a massage this time, but I have had them in the past. The only part I didn't like this time was the location of the room. I didn't have a window and I could hear a dog barking every now and then. I absolutely love the Anatole and would highly recommend it!

Excellent get away for family. Lazy river was so much fun!

Enjoyed the outdoor areas. Large facility with a lot of walking. Problem with noise in the middle of night - both nights of stay in Atrium II. Previous stay in Tower very quiet

We just had a staycation and had a great time. Easy check in, breakfast buffet was good. We had dinner at SER, our service was top notch. My favorite part was the lazy river and my son loved the pool basketball. We will definitely be back! Very clean and beautiful hotel and property. Plenty of restaurants around for plenty of food options. The candy store was a big hit as well as Starbucks in the morning.

Unexpected cost like parking

Thinks to consider before staying: If you like cocktails, they will be about $20 a piece. The room was slightly damp. It was better once we turned down the air conditioning, but some are sensitive to that, so thought it was worth a mention.

Check-in at the front desk went smoothly, and our room had a beautiful view of the waterpark. The elevators were impressively quick, which was convenient given the size of the hotel. That said, there were a few downsides. Our room stayed pretty warm, even with the AC running, and the bathtub kept backing up with water. The lack of a microwave in the room was also a little inconvenient, especially for families. At $150 per night plus the hold, it felt a bit pricey considering those issues. Overall, we enjoyed our stay, especially for the family-friendly amenities, but I do wish there had been a little more acknowledgment of our special occasion.

Everything was perfect.

Beautiful property

The Anatole is a fabulous property and a family friendly destination with the addition of Jade Waters. Beware, parking is $37 per day and more for valet. I thought my package included parking so I was surprised. Expensive, but a great stay!

The food was overpriced! Hard to feed little kids and enjoy it.

Staff was super kind hotel has so much to do

We pay a lot of money, & we were disappointed in those things.

None

Great!

Exceptional service from the valet, desk and restaurants, bellman service. The pool attendants. We had an amazing experience during our stay !

Great hotel. Job well done.

Quiet room, I was able to work and the had no issues with the internet being slow or being down.

I thought the property was very clean very beautiful. Everything was wonderful except for the parking I was charged $150 for two days of parking and it was very hard to get a refund.

Great experience and the service is phenomenal.

The water park

Nice property.

The hotel is nice, clean, and the staff is friendly, but there are a lot of hidden fees. When I booked, I was told the room included access to everything like the spa and waterpark, but that wasn’t true. At checkout, I was charged $155.18 in extra fees (daily fees, taxes, parking $37/night, etc.). Drinks and food are also very expensive ($12 for a beer) and a 20% tip is automatically added. My biggest issue is transparency — they should clearly explain all costs and what’s actually included before booking, not after checkout.

2) We set the room temp to 69 the moment we walked in, never got cooler than 72. 3)charging $25 extra for an added hour for late checkout is a joke, especially after spending close to $700 in less than 20 hours. 4)$20/drink at the pool resort is sad and pathetic, $17 for chicken tenders that were worse than fast food. Just sad.

I really like all the gratitud of this Hotel great service

Option to add personal streaming service account

The beds were not comfortable, it was hot in the rooms and the customer service was weird

Amazing hotel and art galleries

Excellent overall

Our stay at the Hilton Anatole was absolutely fantastic! The highlight for us was the incredible JadeWaters lazy river and water park — such a perfect mix of relaxation and fun for all ages. The lazy river was peaceful and scenic, while the water slides and splash areas kept the energy high. The staff was warm, attentive, and went out of their way to make sure we had everything we needed. Our room was spotless, spacious, and comfortable, with great amenities. The entire property felt vibrant and welcoming, and there were so many spaces to explore beyond the pool area. Whether you’re traveling with family or just looking for a getaway with a little extra excitement, I highly recommend the Hilton Anatole. We can’t wait to come back!

The water park was not kept up. Cups, straws, and trash were accumulating all over the park. It does not seem that anyone was clearing items. Napkins and food were blown into the water. The girls' bathroom smelled like an outhouse.

Went for Jade Waters. Enjoyed walking around and looking at the art

EVERYTHING WAS PERFECT, AND STAFF WAS FRIENDLY.

Enjoyed our weekend trip. We look forward to staying here again.

The king bed was wonderful. The pull out couch had crumbs in it and the covers in the room were not sufficient for my daughter warmth

Room was what you would expect. Great fitness facility and small waterpark

Dolores made the trip for us! She works at your breakfast Buffett and she was lovely! She remembered my children and made them feel so loved and welcome! We will be returning because of her. Your facilities and the Jade Water Park are amazing, but personal interactions are really what makes a stay special and she made our stay special!

Nice place bit older stay in the newer renovated hotel or the tower.

Comfortable! Clean! However the WiFi and cable was not working during most of our stay.

It was a solid stay

Everything about this property was absolutely amazing. The kids loved it and so did I! Dog friendly, perfect for the summer time, H U G E gym facilities AND spa?! Seriously. They have everything. You shouldn’t have to leave the hotel for a single thing. It’s several restaurants available, bars, even shopping! Inside the hotel! I will be booking with them again. The best hotel by far !

Nothing, falsely accused of urine on mattresses our hotel rooms Red 78° and was towed today by a manager. She didn’t believe that didn’t get housekeeper until nearly 8 PM. The second day I was there I can go on and on this place is ridiculous and very unacceptable. I’m a Hilton rewards carrier and I will never say again ever.

Perfect staycation for family with small kids!

I will never stay at the Hilton Anatole in Dallas ever again!! it was such a horrible experience. It read 84 in our room all weekend I called to get our beds changed at 7 AM and did not see a housekeeper until 8 PM. My husband stayed behind and could not enjoy the pool waiting on a housekeeper to come I could not even speak to a manager Because they kept giving me the runaround and finally when I talk to a manager it was the next day after 6:30 PM I was charged pet fees which I should not have been charged. They are support animals. I was never reimbursed for my $150 deposits for two rooms And I am still trying to talk to someone a human and either I get hung up on and no one calls me back or they wanna text me and still a human never contact me back. This experience has been horrible. I have a granddaughter that has asthma as I explained. They knew the floor was hot and the rooms were hot but still running those rooms wanting to take peoples money. I am seriously disgusted.

Room service food was terrible, especially for the price .

I had a nice stay, but was not happy about not having a microwave in the room. Also the water in the shower was not getting hot.

Comfortable hotel with many amenities. I was not impressed with the inability to access food easily at the pool, especially since the walk to pool from the hotel was lengthy.

The water park is so packed. There’s no chairs everyone’s fighting for somewhere to put their things. They gave us a room on the opposite of the water park. Room was outdated. Valet is $60 a night. Our room air conditioner didn’t work… someone came and attempted to fix it but they ended up having to bring me a fan. The fridge inside our room didn’t work either. They gave me 10 k points for hotel honors points as a “sorry” After checking this is only equivalent to $52. We paid $378 for one night plus $94 for parking and hotel fees. Not worth it in my opinion. NEVER AGAIN

Great customer service

Great stay! No complaints!

Room was dirty. Let’s just say we found something that was used right behind the dresser.

Easy to access

Bed was very comfortable.

Exceptional service and staff! Loved every bit of it! Will definitely look forward to returning!

Nice property. Room was really hot. Complain. They bought me a fan. Nice property overall

Got charged $6 for an ice cube in a drink. That was ridiculous!

5 stars says it all

Ac went out in room and they brought us a box fan

Staff was friendly

I am disappointed how

There were several of us there for the apparel market at DMC. We all asked about the resort fee since we would not be using the spa nor the water park. we were told at check in we would not be charge for it. At check out we were charged $27 a day for that fee. That was wrong on all levels. We are all Hilton honors members and we frequent all of the DMC apparel shows. We will not stay there again.

Our check in experience for a Friday afternoon was not great. We got our room assigned and ready an hour past the expected check in time. Thankfully a family member paid for early check in and got their room so we were able to store our stuff somewhere that wasn’t the bell stand. The room we got into was extremely hot because housekeeping leaves the black out shades open for your arrival and the hot late July sun helped increase the temperature in our room. It did not reach a comfortable sleeping temperature until the following day around noon after keeping the heavy shades closed. Our room had visible mold, and thankfully, we did not spend a lot of time in the room, but naturally and given the price that was a little discernible. All four of us woke up feeling unwell. We noticed it the second evening but hotel was full and there was nothing they could do. Overall, I’m not sure we will come back just due to the value for our experience.

I loved the facility! It was a family friendly and a very massive facility. The pool area was amazing, and they had staff waiting when you left the pool to give you a warm towel. The only issue I had was the tub in the room drained slowly. The water had built up while taking a shower. It was an unpleasant feeling. Other than that, it was a nice family-friendly place to stay.

I don’t know what they were thinking about how to accommodate four people on a king bed. I paid premium dollars and got terrible service.