Graduate by Hilton Dallas

Room was clean and cozy. We enjoyed laying by the pool. Will definitely return

All fabulous! Great new group running it

We had an exceptional stay at The Graduate at SMU. The hotel is decor is adorable and every staff member we had contact with was kind and courteous. Definitely recommend staying here if visiting campus. Very convenient.

Great property- lots of style! Close to Snider Plaza- many choices for food/drink.

Very good

Nice and clean

The decor in here is great, but it feels like lipstick on a pig. When we arrived the hot water wasn’t working which, okay, stuff happens I guess. Would have been nice to be notified when we checked in so I didn’t stand in the shower for 20 minutes trying to figure out how to make it hot. The bigger issue was the air conditioning in my room (224). It sounded like a helicopter taking off from my room. SO loud and it came on and off all night meaning I didn’t sleep.

Awesome place

A

Great hotel. Super close to everything at SMU.

I had to ask to change room after checking in because the room I was given was directly above the restaurant and the entire thing smelled like a deep fryer. When I went to the front desk the gentleman on duty didn’t have the authority or access to change rooms so I had to stay in that room, and wait until morning to change rooms. The pool was also poorly maintained. The water looked merky and there were lots of leaves/ things floating in it

The A/C was broken for the first two days of my stay. The lighting in the bathroom was extremely deficient.

Not accommodating whatsoever, only speak to AI text messaging, not kid friendly, also the power went out! Checked out in the middle of the night

Superb

We also had ants in the room near the beds and on the table. We reported it and were told the issue would be addressed, but unfortunately we still saw ants the next day. Valet parking was also very expensive, especially since the cars are simply parked around the side of the building. It would be nice if the hotel offered a lower-cost self-parking option for guests. The hotel has a fun atmosphere, but addressing these issues would make the stay much better.

Exactly as advertised. Valet is amazing.

Great rooms, staff and location.

Very trendy and cute hotel and pool area. Major drawback was no windows in my room.

Very trendy and cute hotel and pool area. Major drawback was no windows in my room.

Room has no window. Not right for that price. Also group in hotel was very noisy. Rooms aren’t very insulated.

Room has no window. Not right for that price. Also group in hotel was very noisy. Rooms aren’t very insulated.

Clean room and very friendly staff

Clean room and very friendly staff

Desk and valet….room was great, 1 bedroom overlooking pool.

Desk and valet….room was great, 1 bedroom overlooking pool.

The room was great. However, we were charged for breakfast even though we pre-paid for it via Expedia.

The room was great. However, we were charged for breakfast even though we pre-paid for it via Expedia.

Always the best

Always the best

Great location next to Smu, cute decor, would be great when warm to use pool. Restaurant was meh and pricey for what you get.

Great location next to Smu, cute decor, would be great when warm to use pool. Restaurant was meh and pricey for what you get.

Clean with very courteous staff

Clean with very courteous staff

terrible room no window

There were a few quirks with the room, but the staff was outstanding! Location is perfect! I will stay there again & again.

There were a few quirks with the room, but the staff was outstanding! Location is perfect! I will stay there again & again.

Love the decor very arty and cosy for a Hilton hotel

Love the decor very arty and cosy for a Hilton hotel

The restaurant puts grated cheese/egg on a bagel with lox. Front desk guy is uninterested in the guests.

The restaurant puts grated cheese/egg on a bagel with lox. Front desk guy is uninterested in the guests.

No breakfast

No breakfast

Very nice hotel conveniently located adjacent to SMU campus and within easy driving distance to all major areas of interest in Dallas.

Very nice hotel conveniently located adjacent to SMU campus and within easy driving distance to all major areas of interest in Dallas.

We chose this hotel because it is five minutes from our son’s house. Super convenient. Our second stay there. The bed was too hard for our taste but other than that it was great.

We chose this hotel because it is five minutes from our son’s house. Super convenient. Our second stay there. The bed was too hard for our taste but other than that it was great.

Returning customer. Have stayed numerous times and always enjoy the location, updated amenities and friendly staff

Returning customer. Have stayed numerous times and always enjoy the location, updated amenities and friendly staff

Exceptional

Bummed that I could not get a glass of wine at 8:55 p.m. -- air travel delayed my arrival.

Bummed that I could not get a glass of wine at 8:55 p.m. -- air travel delayed my arrival.

Loved

Loved

The room was extremely clean and comfortable. The decor was very nice and updated and the bathroom had a nice sized walk-in shower.

The room was extremely clean and comfortable. The decor was very nice and updated and the bathroom had a nice sized walk-in shower.

Rooms were clean & cute. Lobby had a nice vibe. Staff was warm & welcoming.

Rooms were clean & cute. Lobby had a nice vibe. Staff was warm & welcoming.

I was relocated after

I was relocated after

The staff were all very friendly and helpful. The hotel is super conveniently located in the park cities.

The staff were all very friendly and helpful. The hotel is super conveniently located in the park cities.

Big fan of The Graduate (formerly The Lumen). Love the location, the boutique hotel feel, and the new renovations. Hallways are way too dark - please lighten up a bit. Please bring back the free coffee bar in the mornings! Friendly staff!

Big fan of The Graduate (formerly The Lumen). Love the location, the boutique hotel feel, and the new renovations. Hallways are way too dark - please lighten up a bit. Please bring back the free coffee bar in the mornings! Friendly staff!

Incredible location next to smu. Not very quiet at night. Room had no good places to hang towels. Cream and sugar but no coffee or tea in the room which was strange. Overpriced but secondary to the location I guess.

Incredible location next to smu. Not very quiet at night. Room had no good places to hang towels. Cream and sugar but no coffee or tea in the room which was strange. Overpriced but secondary to the location I guess.

terrible room no window

Love the graduate hotels except their beds are extremely uncomfortable. That’s across every location.

Love the graduate hotels except their beds are extremely uncomfortable. That’s across every location.

Not crazy about parking options but room and staff makeup difference

Not crazy about parking options but room and staff makeup difference

Great stay

Great stay

Great staff

Great staff

Have stayed here multiple times and highly recommend, especially for anything to do with SMU- walking distance to anywhere on campus. Excellent new restaurant, rooms have always been spotless and comfortable, staff always pleasant and welcoming.

Have stayed here multiple times and highly recommend, especially for anything to do with SMU- walking distance to anywhere on campus. Excellent new restaurant, rooms have always been spotless and comfortable, staff always pleasant and welcoming.

I really liked everything about this hotel. The proximity to SMU is obvious. But I also loved the small details, and their breakfast was good too.

I really liked everything about this hotel. The proximity to SMU is obvious. But I also loved the small details, and their breakfast was good too.

Exceptional

Directly across street from SMU. Very convenient

Directly across street from SMU. Very convenient

Lobby and restaurant are great. Just the rooms make me not want to stay here again.

Lobby and restaurant are great. Just the rooms make me not want to stay here again.

The bed and the pillows were hard as rocks. Only complaint. They were truly uncomfortable. Otherwise, staff and location are great. But they need to fix that issue. I won't stay there again anytime soon just due to not being able to sleep well.

The bed and the pillows were hard as rocks. Only complaint. They were truly uncomfortable. Otherwise, staff and location are great. But they need to fix that issue. I won't stay there again anytime soon just due to not being able to sleep well.

Quick stay for business. Walking distance to a few places to eat, not far from Highland Park Village.

Quick stay for business. Walking distance to a few places to eat, not far from Highland Park Village.

The shower also was disappointing as the water pressure was not enough for the oversized, non-adjustable shower head.

The shower also was disappointing as the water pressure was not enough for the oversized, non-adjustable shower head.

Exceptional

No water offered

No water offered

Good but dated property. A/c blew cold but very loudly. On property restaurant was good, however a simple morning coffee there was a ridiculous $7.50 +tax+tip. Go to Starbucks a few blocks north.

Good but dated property. A/c blew cold but very loudly. On property restaurant was good, however a simple morning coffee there was a ridiculous $7.50 +tax+tip. Go to Starbucks a few blocks north.

We stayed on the south side of the property this year and found the room was much smaller than our previous visits staying on the north side of the property.

We stayed on the south side of the property this year and found the room was much smaller than our previous visits staying on the north side of the property.

This was the cleanest and best airconditioned room I have ever stayed in. But....there is NO complimentary coffee, no coffee maker in your room, and no parking. Valet is $40 per each day of your stay. No choice to park on your own! And there is no Smart TV. The rooms are very nice but very dark and the bathroom lighting is horrible! We chose this hotel based off Expedia reviews and the Hilton name, but this is not a Hilton style hotel.

This was the cleanest and best airconditioned room I have ever stayed in. But....there is NO complimentary coffee, no coffee maker in your room, and no parking. Valet is $40 per each day of your stay. No choice to park on your own! And there is no Smart TV. The rooms are very nice but very dark and the bathroom lighting is horrible! We chose this hotel based off Expedia reviews and the Hilton name, but this is not a Hilton style hotel.

Exceptional

There stores around the hotel ,really convenient.

There stores around the hotel ,really convenient.

Quality, style, & comfort expensive

Quality, style, & comfort expensive

The restaurant was amazing and the location was perfect.

The restaurant was amazing and the location was perfect.

Location was why we choose Expensive. For price should have had free breakfast or at least free coffee

Location was why we choose Expensive. For price should have had free breakfast or at least free coffee

Another great Graduate location. Super convenient to SMU campus.

Another great Graduate location. Super convenient to SMU campus.

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Ok

Ok

Seemed to be short on staffing too. Disappointed in Hilton!!

Seemed to be short on staffing too. Disappointed in Hilton!!

The staff was very friendly and attentive. Lots of construction and few amenities. Price was considerably higher than it should have been given the circumstances.

Lots of construction and few amenities. Price was considerably higher than it should have been given the circumstances.

The hotel location is excellent, but that’s about it. Nothing else measured up to the price we paid. The hotel was under renovation, so the lobby, elevator and hallways were all dusty and dirty. The shower stall was badly constructed, and water flooded across the bathroom floor and into the bedroom. Parking was by valet only, which turned into an unexpected and unwelcome cost and inconvenience. (The parking places are right there next to the entrance, so I would have rather gotten directly into the car myself without assistance.) “Breakfast” was a grab and go of overpriced coffee and muffins. We elected to go out and found a nice breakfast place in the neighborhood instead. None of the staff members were particularly cordial or responsive to our disappointment with the condition of the hotel.

The hotel location is excellent, but that’s about it. Nothing else measured up to the price we paid. The hotel was under renovation, so the lobby, elevator and hallways were all dusty and dirty. The shower stall was badly constructed, and water flooded across the bathroom floor and into the bedroom. Parking was by valet only, which turned into an unexpected and unwelcome cost and inconvenience. (The parking places are right there next to the entrance, so I would have rather gotten directly into the car myself without assistance.) “Breakfast” was a grab and go of overpriced coffee and muffins. We elected to go out and found a nice breakfast place in the neighborhood instead. None of the staff members were particularly cordial or responsive to our disappointment with the condition of the hotel.

and we werent told. So, no lounge and no restaurant!! Also, there is renovations going on in other places in this hotel. The ac was extremely noisy and it sounded like water dripping everytime the ac went off.

and we werent told. So, no lounge and no restaurant!! Also, there is renovations going on in other places in this hotel. The ac was extremely noisy and it sounded like water dripping everytime the ac went off.

I was not aware they were undergoing a renovation from The Lumen to becoming a Graduate by Hilton hotel. So there was active construction and work going on during my stay and The Front Room restaurant was not open. That being said, I was told it is slated to be complete by April 2025, and the style and amenities of the new brand look great so far. Also the staff was really accommodating- including Gilbert at the front desk check in who gave me a place to work while I waited for my room to be ready. I look forward to coming back when all of the upgrades are complete!

I was not aware they were undergoing a renovation from The Lumen to becoming a Graduate by Hilton hotel. So there was active construction and work going on during my stay and The Front Room restaurant was not open. That being said, I was told it is slated to be complete by April 2025, and the style and amenities of the new brand look great so far. Also the staff was really accommodating- including Gilbert at the front desk check in who gave me a place to work while I waited for my room to be ready. I look forward to coming back when all of the upgrades are complete!

Room was good, valet parking was great Roomservice, every daybed had to ask for them to clean te room. Frontdesk, they are not interested in the guest, never welcome you when you arrive at the hotel. They where rebuilding the hotel, 10 hours of drilling dust and all area where closed outdoor lobby. No apologies nothing. Restaurant was closed.

Room was good, valet parking was great Roomservice, every daybed had to ask for them to clean te room. Frontdesk, they are not interested in the guest, never welcome you when you arrive at the hotel. They where rebuilding the hotel, 10 hours of drilling dust and all area where closed outdoor lobby. No apologies nothing. Restaurant was closed.

Room was very comfortable and nicely decorated. There was a lot of construction, so we didn't really get to try out or enjoy the other facilities.

The hotel was clean, the staff was very friendly. The issues we found were the hotel is under renovations and so there is no restaurant, no bar, no room service. Some rooms have been renovated but poor lighting, no closet, no wardrobe dresser, no mirrors to get ready if the bathroom one is being used, amenties are just not there for the cost. I wish they would have indicated they were under renovations, so we could have opted for a different place.

The hotel was clean, the staff was very friendly. The issues we found were the hotel is under renovations and so there is no restaurant, no bar, no room service. Some rooms have been renovated but poor lighting, no closet, no wardrobe dresser, no mirrors to get ready if the bathroom one is being used, amenties are just not there for the cost. I wish they would have indicated they were under renovations, so we could have opted for a different place.

Location to SMU, shower had great water pressure. I was very disappointed in my stay along with many others that I ran into that felt the same. I booked this thinking it was a luxurious 4 star hotel as I never traveled by myself and was thinking I treating myself by staying here. Hotel was under major construction. The air conditioner unit rattles non stop in the loudest annoying sounds. Lobby was covered in plastic as they were painting the ceiling. Construction dust everywhere. Elevator covered in cardboard. Pool area was closed, restaurant and bar closed. Unsecured Ladders and boxes of new furniture piled everywhere. My room looked nothing like booking.com photos. Not even close. My room which I believe will be the new look, looked like I was demoted to a child’s room at a knockoff Disney but with horses and south western cheap decor. Cute but not what I was looking for especially at the $400+ a night rate , most expensive hotel by almost double in the area. The construction noise started early as well. I totally understand you have to do construction when you can but your site did not mention it nor reflect that in your nightly rate. Big disappointment. This is being shared all over the SMU campus parents social media as well by others with same complaints,so many upset families after this weekend. I have never written a bad review on a hotel before but felt this was unexceptionable. And as a family we stay at hotels at least 1-4 times monthly.

It's under construction

Very nice design, lot of windows great pool area Staff work harder on making the stay special. At checkin they were on the phone and not busy with us.

Rooms need coffee maker

Rooms need coffee maker

Under construction

Pleasant

The room was filthy and dirty. Pool and gym were closed. None of this was disclosed. This hotel should not be open while this level of construction is taking place. We left after 30 minutes and booked a different hotel for the weekend. I have requested hotels.com to issue a refund.

The room was filthy and dirty. Pool and gym were closed. None of this was disclosed. This hotel should not be open while this level of construction is taking place. We left after 30 minutes and booked a different hotel for the weekend. I have requested hotels.com to issue a refund.

Hotel is under construction, not fully operable - construction dust everywhere

Hotel is under construction, not fully operable - construction dust everywhere

What a disappointment for $329 per night. Under heavy construction, not sure that was mentioned when booked. Room wasn't ready til 3:30 so had to change in their absolutely disgusting bathroom. No mini fridge in room or any real closet space. Shower water got all of the floor. Great location but too many negatives.

What a disappointment for $329 per night. Under heavy construction, not sure that was mentioned when booked. Room wasn't ready til 3:30 so had to change in their absolutely disgusting bathroom. No mini fridge in room or any real closet space. Shower water got all of the floor. Great location but too many negatives.

Was not aware when we booked that hotel is under construction. No front desk, ground floor cold and papered up for renovation. Our room was nice and seemed clean but electric outlet by bed didn’t work, bathroom sink was backed up and the coffee offered was a packet of instant coffee. Very quick trip and location was convenient so worked for us but felt price should have reflected the current state of the hotel.

Was not aware when we booked that hotel is under construction. No front desk, ground floor cold and papered up for renovation. Our room was nice and seemed clean but electric outlet by bed didn’t work, bathroom sink was backed up and the coffee offered was a packet of instant coffee. Very quick trip and location was convenient so worked for us but felt price should have reflected the current state of the hotel.

Underconstruction and staff not very helpful

We attended a concert at SMU so the Lumen was very convenient location. Our room was very quiet, clean, &comfortable bed. The staff were kind & friendly. The lighting in our room was inadequate. The nightstand electric plug in was broken.

Great location, convenient and nice.

Great location, convenient and nice.

Was under construction which we had no idea. No ammenties

Was under construction which we had no idea. No ammenties

GREAT BEDDING- slept very well- very nice, friendly, helpful staff

GREAT BEDDING- slept very well- very nice, friendly, helpful staff

Good

Good

Love location and cute SMU room we had!!

Love location and cute SMU room we had!!

Great Hotel, it was under construction so they are under contract for renovation which is understandable. The shower wasn’t cleaned very well, but other than that great hotel. The staff was amazing from the front desk to the front room dining. Our favorite person was the valley person Moses great guy good energy from beginning to end.

Great Hotel, it was under construction so they are under contract for renovation which is understandable. The shower wasn’t cleaned very well, but other than that great hotel. The staff was amazing from the front desk to the front room dining. Our favorite person was the valley person Moses great guy good energy from beginning to end.

nice

nice

Rooms are great with comfy bedding. The pool view rooms are quiet. The hotel restaurant can improve

Rooms are great with comfy bedding. The pool view rooms are quiet. The hotel restaurant can improve

The location was perfect. We were greeted warmly. The service at the restaurant was wonderful and the bartender made impeccable recommendations.

The location was perfect. We were greeted warmly. The service at the restaurant was wonderful and the bartender made impeccable recommendations.

Great hotel! We’ve stayed here twice now and the staff is always helpful, the property is clean and our room is ready on time. Great location too. We’ll be back!

Great hotel! We’ve stayed here twice now and the staff is always helpful, the property is clean and our room is ready on time. Great location too. We’ll be back!

Close to college but overal is average.

Close to college but overal is average.

Wonderful stay

Wonderful stay

Aging mattress

Rating is zero. I did not get an upgrade and they had upgrades available and with my status I should've have an upgrade and a late check out but that wasn’t given to me even though they had rooms available. The staff knocked on my door continuously from 9 AM until 1 pm with a late check out I'm entitled to a 4 PM check out. To knock on my door seven times and call six times is unacceptable. I was also supposed to receive 20% discount on food with status and didn’t receive that either. This hotel is more of a 2 star hotel. Be warned.

Rating is zero. I did not get an upgrade and they had upgrades available and with my status I should've have an upgrade and a late check out but that wasn’t given to me even though they had rooms available. The staff knocked on my door continuously from 9 AM until 1 pm with a late check out I'm entitled to a 4 PM check out. To knock on my door seven times and call six times is unacceptable. I was also supposed to receive 20% discount on food with status and didn’t receive that either. This hotel is more of a 2 star hotel. Be warned.

Wasn’t super clear on parking but I ended up being able to park around the corner for free overnight and it was fine.

Conveniently located to SMU. Clean and wonderfully decorated rooms.

Conveniently located to SMU. Clean and wonderfully decorated rooms.

Have stayed here multiple times and highly recommend. Across the street from SMU, convenient to everything in Highland Park, short drive to downtown. Small and intimate, but big enough for plenty of amenities.

Have stayed here multiple times and highly recommend. Across the street from SMU, convenient to everything in Highland Park, short drive to downtown. Small and intimate, but big enough for plenty of amenities.

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Located next to SMU in a quiet place with pool and bikes available. Restaurant/bar on site and very convenient to Snyder Plaza, however it’s under construction.

Located next to SMU in a quiet place with pool and bikes available. Restaurant/bar on site and very convenient to Snyder Plaza, however it’s under construction.

This is not a four-star hotel. The A/C is loud and wakes you up during the night. Water pipes bang during the night. The closet has two or three hangers available. There is noise in the front rooms from traffic on Hillcrest Avenue. Service in the restaurant was poor. Lampshade had hole in it, was hung crooked, and the light bulb was burned out. Furniture was unimpressive. Have been twice billed a "property amenity fee" and have no idea what this is. Over priced and overrated. Will not stay there again.

This is not a four-star hotel. The A/C is loud and wakes you up during the night. Water pipes bang during the night. The closet has two or three hangers available. There is noise in the front rooms from traffic on Hillcrest Avenue. Service in the restaurant was poor. Lampshade had hole in it, was hung crooked, and the light bulb was burned out. Furniture was unimpressive. Have been twice billed a "property amenity fee" and have no idea what this is. Over priced and overrated. Will not stay there again.

The fridge had a lock and key, and it didn't shut all the way unless you slam it. No microwave. There's a balcony facing a really bad looking complex. We weren't sure if it was some sort of halway house or what, but it was bad looking. Weird being across from the college at that. The toilet base was really loose, and it made you feel like we would fall off if you didn't sit slowly and just right. Valet only in the smallest of lots. Not worth the price.

Beds leaned to one side.

Beds leaned to one side.

The location is fantastic. Very good food options driveable within minutes. SMU campus across the street...also very handy. I highly recommend the breakfast from the on site restaurant. Loved that! If work brings me back here Ill definitely consider staying again! Thank you.

The location is fantastic. Very good food options driveable within minutes. SMU campus across the street...also very handy. I highly recommend the breakfast from the on site restaurant. Loved that! If work brings me back here Ill definitely consider staying again! Thank you.

Seemed like they skimped on things in the room. Odd hours for the restaurant. Location; friendly staff

The restaurant is nice and waitstaff were great. Food was great! Front desk was indifferent and not at all welcoming. The hotel is a weak attempt at updating an older facility. The AC blows directly on head of bed and smells musty. We had to sleep with heads at the foot. Considering its an expensive room, it should have been much nicer or at least accommodating.

The hotel is great, but seems dated.

The hotel is great, but seems dated.

This was a nice hotel in a great location - directly across the street from SMU, so a very walkable area with a lot of green space. In terms of niceness it's probably a 3 1/2. Not super luxe, but the hotel is updated and a trendier alternative to the chains (even though it was recently bought by Hilton). Front desk was extremely nice and efficient. Housekeeping a little inconsistent.

This was a nice hotel in a great location - directly across the street from SMU, so a very walkable area with a lot of green space. In terms of niceness it's probably a 3 1/2. Not super luxe, but the hotel is updated and a trendier alternative to the chains (even though it was recently bought by Hilton). Front desk was extremely nice and efficient. Housekeeping a little inconsistent.

I love the big rooms with the beautiful window and that this is not a high rise

I love the big rooms with the beautiful window and that this is not a high rise

There was a hair in my shower very obvious that it was not mine. Complained twice and it was still there when I checked out!

There was a hair in my shower very obvious that it was not mine. Complained twice and it was still there when I checked out!

Clean, quiet and comfortable. Room was nice and bed comfortable. Bathroom was big and clean. Staff is very friendly and helpful. Valet parking.

Clean, quiet and comfortable. Room was nice and bed comfortable. Bathroom was big and clean. Staff is very friendly and helpful. Valet parking.

People went out of their way to assist you. Even upgraded my room. Location perfect for visiting SMU

People went out of their way to assist you. Even upgraded my room. Location perfect for visiting SMU

Very personable staff. Nice pool area.

Very personable staff. Nice pool area.

Convenient and strikes just the right cord.

Convenient and strikes just the right cord.

It was wonderful. I would recommend smart tvs offer the Netflix app at least

It was wonderful. I would recommend smart tvs offer the Netflix app at least

My husband,son and I had a wonderful stay!

My husband,son and I had a wonderful stay!

Thankfully we had enough towels. Staff was very nice!

Thankfully we had enough towels. Staff was very nice!

Great location, Hotel is nice.

Great location, Hotel is nice.

This is an older hotel remodeled. Out room smelt of years of cigarette smoke . The room didn’t really cool down as much as we like and staff were nice. Probably won’t stay here again due to musty cigarette smell in our room.

This is an older hotel remodeled. Out room smelt of years of cigarette smoke . The room didn’t really cool down as much as we like and staff were nice. Probably won’t stay here again due to musty cigarette smell in our room.

Clean, safe, and friendly. Great service and helpful staff. Good price for the Highland Park area.

Clean, safe, and friendly. Great service and helpful staff. Good price for the Highland Park area.

Close to all of our events.

Close to all of our events.

Male bartender was incredibly rude and disrespectful. I normally stay here 5-6 times a year. Never again.

Male bartender was incredibly rude and disrespectful. I normally stay here 5-6 times a year. Never again.

I loved the location of this hotel, greet area to walk and explore. The hotel itself was suoer cute but the room was a bit of let down. Nothing wrong, just not very interesting.

I loved the location of this hotel, greet area to walk and explore. The hotel itself was suoer cute but the room was a bit of let down. Nothing wrong, just not very interesting.

I accidently booked the room for Saturday instead of Sunday night so when I got there I had to pay for another room at a higher rate. My mistake and I own that, what they don't tell you is they charge for the water in the room. When I returned home I reached out to the hotel to see if could get a refund for the Saturday charge and was told they would not issue a refund. Had the hotel been to capacity and it was a last room situation I would have understood their side but they definitely were not. I normally wouldn't write a review but they were not at all willing to help.

Hotel was awesome but the staff absolutely sealed the deal for me!!! Customer service/valet was top notch!!! I will for sure be staying here again!!! Best hotel I have stayed at in a long time!!!

The location was perfect for the my scheduled activities. Very safe location. Staff were very efficient. The room was 3rd level pool side, which was an additional cost. I would not recommend this if you are wanting a more quiet stay as you can hear the music playing from the pool area. The room was spacious but not completely clean. Stains on the closet doors, dust on light fixtures, shower floor was stained. The bed, bedding, pillows were very comfortable. I did not request an accessible room but that is what I got which would account for the dings and marks on the walls. Overall I would stay here again but request a room not poolside as it is not worth the higher rate.

Super location right in walking distance to SMU. Staff was friendly. Great stay.

Very nice hotel.

We stayed at this hotel for a few days due to Hurricane Beryl in Houston. The customer service was great the staff were all friendly and accommodating. The room wasn’t as clean as it should have been. I typically clean when I come but it wasn’t in the best condition. The room was a nice size given that we traveled with an infant and needed some extra space. Overall it wasn’t a bad experience the room just wasn’t very clean.

Wonderful location and exceptional staff!

The only thing this hotel has going for it is location to SMU and the great bar! Rooms are small, dinghy and need updating. Someone should help this place-way over rated and over priced for stay

The staff was outstanding!!!

Clean and friendly staff, great central location.

Best air conditioner ever!!

The staff was very helpful

Housekeeping had towels stacked in chairs in hallway restaurant menu not what it use to be few selections

Very convenient location. Next time I will bring my own pillow rather than using the very small hard pillow the hotel offers

Location and friendly staff

Generally good stay. Though safe was not working and shampoo bottle empty on arrival. As for a design choice for my room, the shower floors are VERY slippery when wet. Real safety hazard especially for the elderly.

Fantastic location next to smu. Property needs some updates but nothing too bad.

Nice

Cute and comfy

They are unable to fix an AC unit.If your room is not to your desired temperature, ask for a new room immediately not for the technician. They came to my room 3 times and it never worked properly, had to open the balcony window... very retro.

Overall, it was a lot of very good, the staff, and disappointment: the facilities.

Very friendly staff but the rooms need to be cleaned better between stays. I wiped down the bedside table and so much dirt came off I was afraid to look in corners. I am immunocompromised so I was not happy. The public areas of the property looked great.

Great place. This is my 3rd time at the Lumen. Each time has been awesome. Staff has been welcoming and willing to go the extra mile.

Enjoyed my time at this place, nice, clean and such a friendly staff and atmosphere!

Perfect location, the only down side: a self parking for guest’s is not offered

Nice hotel

I’m sad that I go downgraded upon arrival because the room I paid for “wasn’t ready yet” even though it was several hours after the check in time.

Very friendly staff and nice, open rooms. Would definitely stay here again!

Nice hotel across from smu campus. Was only there one night and didn’t have high expectations but it was a nice lobby and clean hotel. Valet parking. Close to some restaurants and in a pretty residential area. Easy check in and nice staff

Hotel was great, the bed, not so much. The bed was very firm and was tilted down some at the head. I did not sleep well. The hotel was very clean and nice. Tanya at the front desk was awesome.