Courtyard by Marriott Dallas Northwest

I loved the stay it was very relaxing. The hotel staff was politeand friendly.

Will NOT take Chime payment but charged my account for room they wouldn’t give me

Will NOT take Chime payment but charged my account for room they wouldn’t give me

Very clean.

Exceptional

Disappointing

nice furnished room

Exceptional

Starbucks coffee was nice. No light in elevator- complete blackout. Back door didn’t work properly so they had it propped open with a rock. Little to no Air conditioning in hallways, gym, and common areas. Definitely an older hotel that could use a remodel. Door to the shower was installed backwards.

Starbucks coffee was nice. No light in elevator- complete blackout. Back door didn’t work properly so they had it propped open with a rock. Little to no Air conditioning in hallways, gym, and common areas. Definitely an older hotel that could use a remodel. Door to the shower was installed backwards.

Good visit. All went well. Not impressed with the pillows. The bed was comfortable.

Location was very convenient. Didn't find any dislike.

Didn't find any dislike.

Rooms need to be cleaned better. Lots of hair in the bed sheets, light switches were filthy with grime, blow dryer was nasty sticky with all hair stuck to it.

Very good

Decent hotel but shouldn’t have ‘Marriott’ attached to it. Room smelled like mold/mildew, probably coming from the AC. The access door closes to our room didn’t work so either had to walk in from the front, hope someone was walking out, or someone would prop the door open with a rock. Only take cold showers because there’s no vent in the restroom. The lamp shade by the bed was stained really bad but you couldn’t see it unless the light was on. Sketchy area.

Everything was great very peaceful close to all the stores

Bed bugs. Stay away from this hotel! Since we came back home, we brought bed bugs with us.

Cleanliness, location, hospitality

Cleanliness, location, hospitality

Parking was easy. Checking in is easy. However, the room's toilet was running and the thermostat was dead. The 2nd room's phone was dead and the A/C made hirribke loud noise. There is also a strobe light at night on the fire alarm which is ridiculous. 3rd floor ice machine was dead. The lobby kitchen's cappuccino & coffee machine was dead. The pool was locked up. This was a disappointing stay.

The lobby smelled terrible, the carpets were a mess. Not worth 150$

Exceptional

Hard beds

Hard beds

Clean rooms..loved the balcony access! Wish there was free breakfast. But overall it was a nice resting relaxing stay. The bed and pillows were super comfy.

Clean rooms..loved the balcony access! Wish there was free breakfast. But overall it was a nice resting relaxing stay. The bed and pillows were super comfy.

The scent of the hotel was extremely overpowering, even in the room. The bed was very uncomfortable, and the ac kicked off and on all night, and was very loud. Terrible nights rest.

The scent of the hotel was extremely overpowering, even in the room. The bed was very uncomfortable, and the ac kicked off and on all night, and was very loud. Terrible nights rest.

If you want to stay at a hotel that has hallways that smell like pot and hear rowdy guests, this is the place for you. Also, there are bugs in the room and highway noise is terrible. I will not be staying here again.

If you want to stay at a hotel that has hallways that smell like pot and hear rowdy guests, this is the place for you. Also, there are bugs in the room and highway noise is terrible. I will not be staying here again.

Terrible customer

Terrible customer

Excellent

Excellent

Very clean, very quiet, and friendly / helpful staff!

Very clean, very quiet, and friendly / helpful staff!

very old and bad smell. never come back

very old and bad smell. never come back

Exceptional

Overall our stay was fine, but there were so many little things a 3 rating is all I can do. The bathroom door was fully opened when we arrived and we had to lift the toilet seat and force it past the toilet to get it closed. After that we just left it partially opened and squeezed into the bathroom past the door. Small things were broken all over the room- soap dish, torn couch, crack in light fixture, chips on the counters and nightstands. Thermostat on the wall has no power. The room was inexpensive and seemed clean and we were just there to sleep, but for a Marriot it was unusually tired and worn.

Overall our stay was fine, but there were so many little things a 3 rating is all I can do. The bathroom door was fully opened when we arrived and we had to lift the toilet seat and force it past the toilet to get it closed. After that we just left it partially opened and squeezed into the bathroom past the door. Small things were broken all over the room- soap dish, torn couch, crack in light fixture, chips on the counters and nightstands. Thermostat on the wall has no power. The room was inexpensive and seemed clean and we were just there to sleep, but for a Marriot it was unusually tired and worn.

*

*

Very friendly front desk person. Interaction was quick, efficient and friendly.

Very friendly front desk person. Interaction was quick, efficient and friendly.

I missed breakfast but was given tea for free. Had trouble getting cold water out of shower and also getting reception on tv(channels were scrambled)but response was immediate. Room smelled musty but I was able to open door on balcony.

I missed breakfast but was given tea for free. Had trouble getting cold water out of shower and also getting reception on tv(channels were scrambled)but response was immediate. Room smelled musty but I was able to open door on balcony.

Exceptional

Dirty, poorly updated, air freshener to cover smell, elevator not working, not clean, mold on bathroom door.

Dirty, poorly updated, air freshener to cover smell, elevator not working, not clean, mold on bathroom door.

Had to get the room key reprogramed 3X. Closest outside door to parking would not work as the scanner was out of order. Bed was too stiff. Shower control valve leaked profusely. Room phone did not work. Hall carpet was dirty and worn out. There was one ice machine on the ground floor and it was quite a hike to get to it. The ice machine did work well and was appreciated.

Had to get the room key reprogramed 3X. Closest outside door to parking would not work as the scanner was out of order. Bed was too stiff. Shower control valve leaked profusely. Room phone did not work. Hall carpet was dirty and worn out. There was one ice machine on the ground floor and it was quite a hike to get to it. The ice machine did work well and was appreciated.

The #120 in-room A/C put out a musty, mildewy smell that was very unpleasant. We turned it off and, fortunately, the room was cool enough without it. It was a sickening smell. We won't be returning to this Courtyard.

The #120 in-room A/C put out a musty, mildewy smell that was very unpleasant. We turned it off and, fortunately, the room was cool enough without it. It was a sickening smell. We won't be returning to this Courtyard.

Very convenient to our vendors when we travel to Dallas

Very convenient to our vendors when we travel to Dallas

Parking in front of your room. It being so empty & not serving breakfast.

Parking in front of your room. It being so empty & not serving breakfast.

Frictionless experience and as expected but a facility that needs updating

Frictionless experience and as expected but a facility that needs updating

Great

Great

The bedroom was clean and more modern, but the bathroom (especially the shower) is showing its age and needs a refresh. Gaskets were hanging from the shower door, there was rust/dirt in corners, bad caulking, etc. Bathroom sink light was really dim.

The bedroom was clean and more modern, but the bathroom (especially the shower) is showing its age and needs a refresh. Gaskets were hanging from the shower door, there was rust/dirt in corners, bad caulking, etc. Bathroom sink light was really dim.

I love staying at courtyards. They are consistent and clean and great standards. This one upheld those just like all the others.

I love staying at courtyards. They are consistent and clean and great standards. This one upheld those just like all the others.

Everything excelent

Everything excelent

Next morning there was Large cockroaches in the bathroom. See attached photo.

Next morning there was Large cockroaches in the bathroom. See attached photo.

My stay was pleasant. Centrally located and convenient

My stay was pleasant. Centrally located and convenient

The bed was comfortable and the air-conditioning in the room worked good. The parking lot was well lit. The room had a distinct smell when you went in the room, but didn’t notice it after you were there awhile. The elevator was dark and hot, several lights were out. Did not care for the breakfast.

The bed was comfortable and the air-conditioning in the room worked good. The parking lot was well lit. The room had a distinct smell when you went in the room, but didn’t notice it after you were there awhile. The elevator was dark and hot, several lights were out. Did not care for the breakfast.

Very nice

Very nice

Very good

Very good

We immediately requested a refund which the Front Desk was nice about, she didn't apologize but she was nice.

We immediately requested a refund which the Front Desk was nice about, she didn't apologize but she was nice.

Clean, good location between city and frisco

Clean, good location between city and frisco

The ice machine on the 3rd floor was out of ice but that was my only disappointment.

The ice machine on the 3rd floor was out of ice but that was my only disappointment.

The check-in confused me because I had to pay a deposit even though my room was already paid for but I did get it back. The pillows on the bed were smelly maybe wash them more often or spray them and the sheets were scratchy. The room was very clean and spacious. The location was great . I would recommend this hotel.

The check-in confused me because I had to pay a deposit even though my room was already paid for but I did get it back. The pillows on the bed were smelly maybe wash them more often or spray them and the sheets were scratchy. The room was very clean and spacious. The location was great . I would recommend this hotel.

We enjoyed our stay, and the rooms were nice and clean

We enjoyed our stay, and the rooms were nice and clean

Service was good but you can tell it’s an old building very old elevator

Service was good but you can tell it’s an old building very old elevator

The actual courtyard and pool area was over run with rats. Unfortunately our room was a first floor so the infestation was right outside of our door. It’s terrible that the owner’s of this facility choose not to do anything about this.

The actual courtyard and pool area was over run with rats. Unfortunately our room was a first floor so the infestation was right outside of our door. It’s terrible that the owner’s of this facility choose not to do anything about this.

Was great

Was great

The hotel staff took great care of me. I had a great staycation there. I highly recommend Courtyard Marriott Dallas Northeast. My favorite hotel.

The hotel staff took great care of me. I had a great staycation there. I highly recommend Courtyard Marriott Dallas Northeast. My favorite hotel.

Easy check in and staff were very friendly!

Easy check in and staff were very friendly!

Arriving at almost midnight, after a long drive in a thunderstorm, front staff was very patient and understanding! Thank you!

Arriving at almost midnight, after a long drive in a thunderstorm, front staff was very patient and understanding! Thank you!

Check in and check out was fine, elevator broke so had to take stairs which wasn’t the best given health. Managed for the two days

Check in and check out was fine, elevator broke so had to take stairs which wasn’t the best given health. Managed for the two days

The elevator doesn’t work

It's quiet. The front desk is very helpful. I will definitely booked again.

It's quiet. The front desk is very helpful. I will definitely booked again.

This was an unforeseen excursion and all your competitors were all booked up. The hotel was under construction and poorly renovated. The room itself had a very unpleasant order the entire time as if the vent had never been changed.

This was an unforeseen excursion and all your competitors were all booked up. The hotel was under construction and poorly renovated. The room itself had a very unpleasant order the entire time as if the vent had never been changed.

This property is very convenient location for our family trips to Dallas. The property is well-kept, not overly fancy, and suits our needs for something simple. The staff is excellent.

This property is very convenient location for our family trips to Dallas. The property is well-kept, not overly fancy, and suits our needs for something simple. The staff is excellent.

Staff, food, room, cleanliness N/A

Staff, food, room, cleanliness N/A

It's all good. My favorite hotel. They always take care of me. I highly recommend this hotel. I give the staff a 10+

It's all good. My favorite hotel. They always take care of me. I highly recommend this hotel. I give the staff a 10+

It felt very unsafe. I ended up having to cancel my reservation after staying nor evening 12 hours due to the fact that I was having people knock on my door both in the hallway and courtyard area throughout the night.

It felt very unsafe. I ended up having to cancel my reservation after staying nor evening 12 hours due to the fact that I was having people knock on my door both in the hallway and courtyard area throughout the night.

Exceptional

Very good

Surprisingly not well maintained for the brand of courtyard. Mostly exterior. Elevator soubded horrible like it was going to break down.

Surprisingly not well maintained for the brand of courtyard. Mostly exterior. Elevator soubded horrible like it was going to break down.

Property was full of homeless people looking for handouts and begging to anyone walking through the parking lot. There were also numerous women eliciting paid services in the area. When attempting to check in, the front desk staff and 2 guests were yelling at each other, making the entire experience extremely uncomfortable.

Property was full of homeless people looking for handouts and begging to anyone walking through the parking lot. There were also numerous women eliciting paid services in the area. When attempting to check in, the front desk staff and 2 guests were yelling at each other, making the entire experience extremely uncomfortable.

Room size Lift/elevator didn't work for the entire 3 nights 4 days stay. Breakfast wasn't great, didn't even have a facility wherein we could come and have a coffee anytime

Room size Lift/elevator didn't work for the entire 3 nights 4 days stay. Breakfast wasn't great, didn't even have a facility wherein we could come and have a coffee anytime

We did have an issue with the sink not draining, they came the next day and didn't fix it, but removed the drain mechanism so it didn't clog.

The stay at the Hotel was good. However, the staff there could have had fresh coffee ready tkk on go at 5:3@ am

The stay at the Hotel was good. However, the staff there could have had fresh coffee ready tkk on go at 5:3@ am

Worst and expensive error. At eye doctor being diagnosed with Macular degenerative diseasw and Expedia could care less!

Worst and expensive error. At eye doctor being diagnosed with Macular degenerative diseasw and Expedia could care less!

Everything was great. Staff were very friendly and helpful. I really liked how clean the whole building was. Excellent service as well.

Everything was great. Staff were very friendly and helpful. I really liked how clean the whole building was. Excellent service as well.

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Very friendly staff

Very friendly staff

It was next to a gas station Dirty! Room 108 had pubic hair in the bed, semen on the coffee table and the bathroom door doesn’t shut When I confronted the front desk she said I could not be moved to another room yet there were less than 6 cars in the parking lot.

The Fairfield brand seems to be the exception to this, and we've stayed there a few times. We tried this Courtyard and, though we could at least get a complimentary coffee in the morning 'til 9:30, you still wanted to sell us breakfast. I guess we'll have to give up on Marriott again for a few more years. Darn.

The Fairfield brand seems to be the exception to this, and we've stayed there a few times. We tried this Courtyard and, though we could at least get a complimentary coffee in the morning 'til 9:30, you still wanted to sell us breakfast. I guess we'll have to give up on Marriott again for a few more years. Darn.

There was mold in the bathroom. We didn’t get fresh sheets on the bed. The bed was very hard and the pillows that made up the “headboard” didn’t have sheets that fit them properly. The elevator is definitely on its last legs, as it took well over the appropriate amount of time to open when you got to the first floor. Oh and for an entire day we didn’t have hot water. Everywhere was posted that checkout time was at 12, including inside the room but we almost got charged for extended time for not being out at 11…

There was mold in the bathroom. We didn’t get fresh sheets on the bed. The bed was very hard and the pillows that made up the “headboard” didn’t have sheets that fit them properly. The elevator is definitely on its last legs, as it took well over the appropriate amount of time to open when you got to the first floor. Oh and for an entire day we didn’t have hot water. Everywhere was posted that checkout time was at 12, including inside the room but we almost got charged for extended time for not being out at 11…

Excellent

Excellent

I would stay there again. Property has been remodeled.

I would stay there again. Property has been remodeled.

Great stay

Great stay

Excellent

Excellent

Staff was very nice. Very quiet on a crazy ou/Texas football weekend. We will be back next year

Staff was very nice. Very quiet on a crazy ou/Texas football weekend. We will be back next year

The room smelled of mildew in the sitting area. There was a very large dead cricket in the bathroom

The room smelled moldy, TV had sound but no picture in room #144

The room smelled moldy, TV had sound but no picture in room #144

The staff was friendly and helpful. The property has recently been redone and everything was "fresh" and "new" feeling. The only complaint was that the electrical outlets on the beside tables did not work on either side.

The staff was friendly and helpful. The property has recently been redone and everything was "fresh" and "new" feeling. The only complaint was that the electrical outlets on the beside tables did not work on either side.

Very good customer service, clean room and easy to drive around.

Very good customer service, clean room and easy to drive around.

Love it

Love it

AC noise was too loud to sleep. We ended up turning off and suffered from the heat. Water stain on the wall bothered us. Two dead cockroaches in the closet and bathroom welcomed us when we first entered the room.

AC noise was too loud to sleep. We ended up turning off and suffered from the heat. Water stain on the wall bothered us. Two dead cockroaches in the closet and bathroom welcomed us when we first entered the room.

None of us liked the mattress and did not sleep well.

None of us liked the mattress and did not sleep well.

Quiet overall, the pool was available and we enjoyed it! The room was comfy.

Quiet overall, the pool was available and we enjoyed it! The room was comfy.

Stay here several times, this time both rooms they gave me were in very bad conditions

Stay here several times, this time both rooms they gave me were in very bad conditions

Everything went well with room and staff. Quiet stay. Clean room.

Everything went well with room and staff. Quiet stay. Clean room.

It was nothing like in the pictures and I let the lady in the front desk know that they should at least said something about it on the website that it was under construction.

It was nothing like in the pictures and I let the lady in the front desk know that they should at least said something about it on the website that it was under construction.

That it was a store next door First the hotel was being remodeled and we didn’t know. When we arrived we thought it was closed. We got the lady didn’t want to add my reward points to my sisters account. The room smelled of mildew thank goodness for the balcony because we had to keep our door open because the smell was real. The tub filled up with water while showing, the floor had a stain was scared to place our bare feet on the floor. We definitely could have stayed somewhere else. The breakfast sucked they were completely unorganized, everything about the breakfast was wrong. If you stay just avoid it all together

The room was dirty and 2 big cockroaches were in the room

The wallpaper was peeling, the sink was leaking, there was rust everywhere in the bathroom, and on the second morning, the bathtub had 2 large cockroaches. This was absolutely horrible for a Marriott.

The wallpaper was peeling, the sink was leaking, there was rust everywhere in the bathroom, and on the second morning, the bathtub had 2 large cockroaches. This was absolutely horrible for a Marriott.

I liked the courtyard. Peaceful.great music whole weekend!

I liked the courtyard. Peaceful.great music whole weekend!

Very clean and beautiful decor

Proximity to the airport Smelled like paint and damp , ac didn’t work well , construction ongoing , bar closed

Didn't realize the area this hotel was in - not the worst part of town, but not the best. Room was adequate for an overnight stay. Bed was comfortable. Shower head was set to drive the water through your body, no way to adjust water pressure. Temperature went from tepid to HOT without warning. Bar was not open on a Saturday night. Staff was difficult to understand and not very personable.

Didn't realize the area this hotel was in - not the worst part of town, but not the best. Room was adequate for an overnight stay. Bed was comfortable. Shower head was set to drive the water through your body, no way to adjust water pressure. Temperature went from tepid to HOT without warning. Bar was not open on a Saturday night. Staff was difficult to understand and not very personable.

Not what the pictures looked like. Definitely would not be coming back.

Not what the pictures looked like. Definitely would not be coming back.

The hotel is under construction which wasn’t bad. But the room has a musty order. Other family members rooms did as well.

The hotel is under construction which wasn’t bad. But the room has a musty order. Other family members rooms did as well.

Hope to do it again soon 👏👏 Keep up the great work

Hope to do it again soon 👏👏 Keep up the great work

We enjoyed our stay. Loved the property nothing to complain about.

We enjoyed our stay. Loved the property nothing to complain about.

Nothing

I enjoyed staying here, I was in Dallas for my last classes of the quarter and I stayed at this hotel with a classmate, the beds are extremely comfortable, the air conditioning works perfectly, the shower is WONDERFUL only the bathtub took a while to drain the water. The staff was super attentive and kind, the room service was of good quality. They are renovating and there was a little smell of paint in the hallways but nothing that bothered the rooms. It was a good experience.

I enjoyed staying here, I was in Dallas for my last classes of the quarter and I stayed at this hotel with a classmate, the beds are extremely comfortable, the air conditioning works perfectly, the shower is WONDERFUL only the bathtub took a while to drain the water. The staff was super attentive and kind, the room service was of good quality. They are renovating and there was a little smell of paint in the hallways but nothing that bothered the rooms. It was a good experience.

It looks like a Dump to be honest. I stay in Courtyards all the time because of travel. This is not a real Courtyard. Its run down. From Roaches to the Doors literally being broken. Even the elevator was worrisome.

It looks like a Dump to be honest. I stay in Courtyards all the time because of travel. This is not a real Courtyard. Its run down. From Roaches to the Doors literally being broken. Even the elevator was worrisome.

I booked a Marriot Bonvoy property thinking it would at least be somewhat nice. Upon my arrival at the property I thought it was abandoned. The front windows were boarded up and one of the double glass doors was off and lying there. I stumbled through all of this to get to check in because my reservation was non refundable. Once checked in, I made my reservation at to the room via the stairwell, the stairs flooring was torn up and pieces lying there. Finally, the room was somewhat clean however there was a wet dog smell and what looked like a blood stain on the floor. Overall a horrible experience, save yourself $60 and book a Days Inn for the same quality or maybe even better.

I booked a Marriot Bonvoy property thinking it would at least be somewhat nice. Upon my arrival at the property I thought it was abandoned. The front windows were boarded up and one of the double glass doors was off and lying there. I stumbled through all of this to get to check in because my reservation was non refundable. Once checked in, I made my reservation at to the room via the stairwell, the stairs flooring was torn up and pieces lying there. Finally, the room was somewhat clean however there was a wet dog smell and what looked like a blood stain on the floor. Overall a horrible experience, save yourself $60 and book a Days Inn for the same quality or maybe even better.

Well, when I got to the room, you had a high humidity humidity, but I never really checked on too much of anything brought my PS five with me and turn it on and entertain the family before it was bedtime. I turned it off and went to sleep I proceeded to wake up the next morning, my PlayStation wouldn’t start and it was light and we had the windows open and light on. We seem to notice that the room has always been with moisture because I noticed some spots on the wall and on the ceiling in the corner, and they appeared to be mold

Well, when I got to the room, you had a high humidity humidity, but I never really checked on too much of anything brought my PS five with me and turn it on and entertain the family before it was bedtime. I turned it off and went to sleep I proceeded to wake up the next morning, my PlayStation wouldn’t start and it was light and we had the windows open and light on. We seem to notice that the room has always been with moisture because I noticed some spots on the wall and on the ceiling in the corner, and they appeared to be mold

Once I made it to check in, i was made aware the hotel did not have any rooms. The hotel did not provide any accommodations for the inconvenience or anything. Just said they didn’t have anything available and gave me a refund for not the full amount. Highly unacceptable!

Once I made it to check in, i was made aware the hotel did not have any rooms. The hotel did not provide any accommodations for the inconvenience or anything. Just said they didn’t have anything available and gave me a refund for not the full amount. Highly unacceptable!

Nice and clean

Nice and clean

I hope restaurant reopens lunch and dinner options. Otherwise, my stay was good.

I hope restaurant reopens lunch and dinner options. Otherwise, my stay was good.

Just a flat out inconvenience and stressful situation

Just a flat out inconvenience and stressful situation

Spider on the bed crawling around, room and hallway smelled like numbness - awful!

Spider on the bed crawling around, room and hallway smelled like numbness - awful!

There was.renovation going on, so the hotel.was a little messy. Room was great.

There was.renovation going on, so the hotel.was a little messy. Room was great.

Good clean and easy check in

Good clean and easy check in

The location was not really safe. The motel had cut back on many of their services-- no room service and only breakfast.

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An awesome experience and stay. Nice interior and comfortable bed. None.

Cleanliness can be improved

Cleanliness can be improved

It was advertised that it had a restaurant but all they had was a breakfast bar. There was two different internet portals. One for the room one for the lobby. When I explained this to the manager he wouldn’t believe me even after I demonstrated it. The kitchen was short staffed so breakfast was cut off early when they had a group meeting. This was was the worst managed Courtyard I have stayed at ever. Since I had to do my business work in the lobby I heard multiple complaints at the front desk.

It was advertised that it had a restaurant but all they had was a breakfast bar. There was two different internet portals. One for the room one for the lobby. When I explained this to the manager he wouldn’t believe me even after I demonstrated it. The kitchen was short staffed so breakfast was cut off early when they had a group meeting. This was was the worst managed Courtyard I have stayed at ever. Since I had to do my business work in the lobby I heard multiple complaints at the front desk.

I was overcharged for not showing up and no one has fixed the isssue.

It appeared under repair. The entrance was closed for construction. Had to find a way in thru a thunderstorm. Given directions to use a side entrance that was out of order. Reservations was for 1 king room and two queen room. Got two queen rooms. Tv remote did not work. Had to manually run the tv. Not what we expected from Courtyard Marriot

It appeared under repair. The entrance was closed for construction. Had to find a way in thru a thunderstorm. Given directions to use a side entrance that was out of order. Reservations was for 1 king room and two queen room. Got two queen rooms. Tv remote did not work. Had to manually run the tv. Not what we expected from Courtyard Marriot

Everything was great & the staff was exceptional. I certainly will choose this hotel again.

Everything was great & the staff was exceptional. I certainly will choose this hotel again.

I just recently got marriied and my name changed. That is why I have two last names!!! My son was on his way home from college tonight from Dallas to Memphis.! His flight got delayed and he can’t come home now until tomorrow. I am in Mississippi. I booked my son a room with your hotel so he can get rest. You Denied him!!! How would you fill if your child was 9 hours away from you and someone did what you did?????? I am a concerned mom and you said I was a fraud! I will be telling everyone about YOU treated me and my son

Clean and it was nice having your room cleaned too!! Very friendly staff! Would stay again! Good location

I was not able to check in until 4:00pm which was disappointing. Regarding the room, the lighting at the sink was dim. In addition, there is no full size mirror anywhere in the room which is surprising considering most hotels now have them.

area was not the best, but staff were super nice!

Room was great, especially being able to have balcony. The bathroom lighting could have been a little more brighter.

The room was almost fully dark once the sun went down. It only had a small lamp that I had to find with my phone flashlight. It barely lit the room. The heater was unbelievably loud, but somehow the bathroom was not heated and didn’t have any ventilation that I could find. I had to run the hottest possible shower for 5 minutes to get the bathroom warm enough to use. Overall a very inconvenient stay. I wouldn’t recommend it.

Horrible room , bed and dirty. Homeless came to the hotel at the middle of the night and were sleeping on the floor i dont recomend this hotel to anybody.

We visited Dallas for a work trip and I would recommend not staying at this location. We were assigned a room that someone already was occupied in, the hotel was undergoing major renovation that was not told, the bottom floor smelled like smoke, construction materials were left out, and not disposed of, and the overall lobby had a funky smell.

The room was nice, comfortable beds, clean room. It had microwave and fridge which is always a big plus. My only dislike was the bathroom door, it was slidable since I book and accesible room without noticing. The bathroom door was off its sliding thing and it was very hard to close for us who did not have any physical impairment. That was my only con, the bathroom door, everything else was great, it was close to restaurants and stores, in a quiet place.

Every thing was good

Their housecleaning service is quite subpar. Firstly, you have to request for housekeeping on a daily basis, and often they forget to clean the room. You have to request it the night before, and remind them before you leave for the day.

Cleaning ok. Some doors are not working. Front door is not open.

Housekeeping was very poor. First of all, they only do housekeeping if you ask. How was I supposed to know that ? One day I did not get any towels; another day I did not get any coffee; another day I did not get any creamer or any cups; and another day the trash was not emptied. Not much work considering I made by own bed and tidied up every day myself. In what I consider the most dangerous safetyaspect of the hotel that the bathtub controls were so high that you could not turn the water auto off without sitting up or standing up in the bathtub. In what has to be the weirdest hotel experience I've ever had, one entire side of the hotel did not have an elevator that worked. I mistakingly got on that floor with a whole bunch of stuff and then had to walk back down the stairs with that whole bunch of stuff. It's very strange that they could have a hotel that did not have a working elevator on an entire wing. Not the hotel for you if street noise bothers you. Also, there was the weirdest noise in the bathroom that sounded like a fan, and no matter what did I could not turn it off. On the positive side, the rooms are very nice and the colors are very sophisticated and calming. The bed was very comfortable. They have the refrigerator in a closet, which is great for noise

The bed needs to be replaced it had a large lump on one side

The lobby smelled bad. I was so unhappy and deceived, that I immediately booked a room at another hotel. I didn’t even try to get a refund.

The outside was an eyesore to say the least. The whole front entrance was being repaired so you couldn’t even pull up front to check in. The room was ok but breakfast wasn’t included as we thought it was.

Rooms are very old, ceiling was dirty I wouldnt stay again

Alongside these issues, every time we called the front desk, no one answered but when we would come downstairs , there was an employee (male) that was on his phone and only stood up every time we passed by. So unfortunate because this place has a lot of potential to be great - it just wasnt for us. After checking out, there was a person blowing leaves away and once I got into my car, leaf-blew my front window and there were no leaves to even blow. Completely unprofessional. I can see why the prices are low for this hotel. Wouldn't recommend but had to stick it out.

Excellent

it was ight ig

This location needs some serious updating. I typically expect Courtyards to be consistent and upon entry, this seemed to fit the bill. Once in the elevator and then into my room this was not the case. Not only was there a foreign substance on the desk but the ledge under the TV had a series of cigarette burns on the edge. There was a large space under the room door as well. I ditched the second prepaid night and moved to a different hotel. Also, the restaurant does not open at night, only for breakfast. Service and staff were friendly and great but this location needs some love and attention. I’m generally not a reviewer but buyer beware.

We will not stay at a Marriott Courtyard again.

The bathroom had paint peeling off on the ceiling and the water easily collected on the floor in the bathroom.