Comfort Suites NW Dallas Near Love Field

They need to use some room fresheners, the carpet needs to be deep cleaned

Average at best. Nothing over the top. Fair price.

We only stayed at this hotel due to us only being there for 4-5 hours before checking out. If it wasn’t for that, we would have left and went to another hotel.

Pretty good

N/A

There were no towels, toilet paper, when I ask for them I was told they didn’t have any at all. The room was not cleaned. And they charged me a 100.00 dollar deposit after I checked out.

I arrived at the location before 3 which is the check-in time. And the receptionist told me to come back at three to get a room when I arrived back at the hotel the receptionist advised me that he did not have any rooms available. I then looked online and booked the same hotel room through hotels.com and seeing the rooms were available, I pay for the room online I go to check in And the guy says that there is $100 deposit I go to pay for the deposit with my car and he says the deposit won’t be back on my car for up to two weeks. I asked if I could pay the deposit in cash and he said they do not accept cash, which is crazy to me. I canceled my reservation at the counter, and the guy said in order for me to get my refund, I have to go back through the third-party who I booked the room with which is hotels.com I contacted hotels.com and they’re telling me that I should contact the facility. I called the facility and they hung up in my face. They took my money and I was unable to get a refund for the room that I booked. The receptionist was very rude and not helpful at all. I never known a hotel not to accept a cash deposit. If you’re booking for this hotel, just be aware that you may not get your deposit money back for up to two weeks at least that’s what I was told.

Did not have anything but hand towels in the bathrooms, not able to dry off with a regular towel after the shower. The elevator wasn’t working and there was no soap in the bathrooms.

Me dejaron sin hospedaje x la noche con tres niños pequeños y no me dieron rembolso 😤

It was clean and nice staff.. the outside needs alot of picking up

The room had used condom wrappers i asked for towels never got them and the ice machine did not wor nor did the elevator and it was so hot in the rooms

The elevator has been out of service for many days

No hay elevador de hace mucho es lo único malo

We arrived for a one night stay and the elevator was out so we had to haul our luggage up three floors which is never fun but is what it is. The top two floors ice machines didn’t work. The ac unit in our room made a cricket type sound so it was hard to sleep. But the room was clean and had a comfortable bed and room setup and the front counter guy was a nice guy. And that’s all I have to say about that.

NO REMOTE FOR THE TV

It was nice and clean

Elevators were out of order which isn’t a huge deal — until you find out they’ve been out of order for over a year now. I think that says a lot about their accommodation toward guests and their priorities to get things fixed and done for their stay.

Everything

Yes

Staff is not very accommodating and they will take your deposit over the slightest altercation.

AC unit was broken and stuck on 66, but didn't seem to be cooling. Luckily it was a pretty cool night and I brought my fan. The fire alarm went off multiple times at night and early in the morning. The elevator was out of order but we were placed in first floor room so that didn't affect me. Other than this everything else was great, parking lot was nice, the room was pretty nice too.

They tell you to pay a $100 deposit which they say you will get it back but never gotten it back, they lied & kept my money & they don’t answer any calls at front desk in order to reach someone to dispute the situation about why hasn’t your money return

100 dollar deposit

Nice hotel

Great rooms just no breakfast

Stayed a whole week and didn’t get room service not one time after asking several times … not help from the staff other people complained about bed bugs.. it wasn’t a comfortable stay

The room was clean, but smelled like smoke. The parking was safe and easy. The breakfast was fresh. The staff was friendly. But the elevator was broken, there was no rooms on the first floor and It was very hard for me to go up and down the stairs with my bad knees.

Loved it. Great location.

Parkung us goid, staffs are very pleasant. ]proximitt was friendly. Food was ok. I Idon't mund ciming back

Great customer service the front desk Avi was very nice and helpful

Very clean and friendly environment

The elevator never works

It’s not great but I like it more than the other choices in the price range.

Clean Room,All well ,Staff was very polite

Breakfast very poor! Very good cleaning.

Clean Room/ Nice Staff / Loved it

parking was easy and room was nice

They did not let me check in. I arrived around 4 am to check in for the night that I had already paid for. They said, their check in cut off is at 3 am. It it not mentioned any where during my reservation process. The person on check in was rude, abnoxious and would not listen or answer any thing.

My truck window got smashed out and tools stolen. Hotel would not let me see camera footage even after giving them copy of police report. They don't supply any soap,Shampoo. Only towel per person gus at front desk was an Ahole

Poner agua en la habitación

Yes

Yes

Room was clean but had a old dank smell. Lift was broken which was annoying lugging suitcases up and down

limited breakfast options

Yes

No me dijeron que tenía que hacer un depósito de 100 $ y aún nose cuando me lo van a devolver

The sheets were stained, there was no hairdryer in the bathroom, and the room didn't even have chairs or napkins. My car was stolen from the window of the hotel even though it was parked in front of the hotel. This is the worst hotel I've ever stayed in.

Elevators do not work and breakfast was not available

.

We will never make reservations with Your hotels. I still demanding my REFUND sonce we had to find another hotel, abd and be early next morning to my Appointments at UT SoSOUTHWESTERN MEDICAL CENTER

No breakfast was available as the ad advertised, and neither shampoo.

To be honest my stay here was very terrible. Almost everything about my room was broken. The only thing that worked were the lights. The bed was not flat and made a high pitched squeaking noise anytime I moved on it, the plastic molding on the walls were all falling off, the couch was broken and as soon as I sat on it I basically fell through it and landed on the floor, the shower door had a water proofing piece that was almost fully torn off, the entire hotel had no tissues, and the room smelt of bad mold the entire time which I'm sure is some sort of health hazard. On top of all that, every time I left my room I had to get my room key rescanned by the front desk because it wouldn’t work anymore. I stayed for only 3 nights and each time I returned to my room on the third floor the key wont open the door so I would have to go all the way back to the front desk and get it re-scanned (happened 3 times during my stay). The elevators were also out of service so we had to carry our luggage bags up and down (I don't mind the exercise but we didn't pay to stay in a hotel with broken basic amenities). I absolutely did not enjoy my stay and it felt like they were just cutting corners in every possible way.

Horrible staff

Horrible staff

Horrible staff

Horrible staff !

Elevator doesn't work.

I was told my reservation was being canceled on their end and I would receive my refund and I never did !

There was a sign stating they didn’t have breakfast There’s no credit card insert or tap or swipe option The guests were waiting in line cause there cards weren’t working They canceled my reservation It was awful and Expedia won’t refund me

No shuttle to the airport; that would have been a deal breaker if I would have known this was an error. Then the second filter I put in was a pool. Yes, there is a pool, but it is only open in the summer. No breakfast either= false advertising.

Ok

The elevator was broken, the continental breakfast was not open, our keys to our room quit working every day.

Elevator was down; and had to use stairs. Not good for my elderly family. Staff not very greeting. Treated us like we were a burden to them. Had to give a deposit even though we had the reservation.

The property was very inefficient..The elevator did not work...There was no breakfast served as advertised. The hotel did not supply a sufficient amount of towels and face clothes for My room.... Hotels grounds were unkept.

Does not offer breakfast as advertised and the elevator has not worked in 2 years. Noisy all night

The owner or the person at the desk, was rude when I spoke over call and not very welcoming when met in person. There was no breakfast.

The owner or the person at the desk, was rude when I spoke over call and not very welcoming when met in person. There was no breakfast.

Hola en la aplicación dice que tienen desayuno incluido pero en realidad es mentira no tienen y lo que más me molestó fue que cuando hice el check in le pregunté que a qué horas servían el desayuno y me contestó de 7 am a 10 am pero porque no fue sincero y me dijo que lla no lo servían y otra cosa los elevadores no funcionaban y el papel que le pusieron para que vieran que estaba fuera de servicio ya parecía que tenía tiempo que lo avían puesto

Hola en la aplicación dice que tienen desayuno incluido pero en realidad es mentira no tienen y lo que más me molestó fue que cuando hice el check in le pregunté que a qué horas servían el desayuno y me contestó de 7 am a 10 am pero porque no fue sincero y me dijo que lla no lo servían y otra cosa los elevadores no funcionaban y el papel que le pusieron para que vieran que estaba fuera de servicio ya parecía que tenía tiempo que lo avían puesto

De not even get to check in because there swipe they blocked with tape om it and wanted 1000.00 deposit . Said I would pay cash for deposit then and they said no refund for deposit then . Expedia took my money and won’t do nothing and of course those crooks won’t give my money back .

De not even get to check in because there swipe they blocked with tape om it and wanted 1000.00 deposit . Said I would pay cash for deposit then and they said no refund for deposit then . Expedia took my money and won’t do nothing and of course those crooks won’t give my money back .

Horrible service to begin with I paid for breakfast and there was non. I also didn't like how the room was dirty and also only two dirty towels and a dirty restroom I told the receptionist and all they replied was I can't do anything

Horrible service to begin with I paid for breakfast and there was non. I also didn't like how the room was dirty and also only two dirty towels and a dirty restroom I told the receptionist and all they replied was I can't do anything

Room was nice but elevator has not been operational for well over a year. It is obvious that they never intend to repair it

Room was nice but elevator has not been operational for well over a year. It is obvious that they never intend to repair it

Several things were terrible. The elevator was not working, the pool was closed, breakfast that is included had several things missing such as no milk for the cereal, no cream cheese for the bagels, no jam or butter for toast, coffee had no creamer, no juice of any sort. The towels for the room were minimal, which is a suite , were given hesitantly when asked for more, room was not cleaned unless I asked for service. First day was not cleaned. Furniture in room is old or banged up, carpet was dirty with burn marks. Do not stay here it is not worth it. At check in I was told the rates were lower due to the elevator being broken. No where did it say the elevator was broken. Poor amenities!!

Fridge & coffee maker didn’t work in room. No coffee, or “hot breakfast with healthy options” as advertised @ 0740, & p.m. staff not helpful at all

Fridge & coffee maker didn’t work in room. No coffee, or “hot breakfast with healthy options” as advertised @ 0740, & p.m. staff not helpful at all

Dirty and smell like cigarettes

Dirty and smell like cigarettes

Broken elevator no breakfast

Broken elevator no breakfast

yes it was all good

yes it was all good

The elevator was not working and no luggage assistance was offered to assist with taking the stairs to get to the 2nd floor where my room was located. The daily breakfast offerings were very limited: opened hard boiled eggs, small activia yogurts, stale oatmeal packets, cold cereal, water and coffee. Not an appetizing variety. The juice machine wasn't working both days.

The elevator was not working and no luggage assistance was offered to assist with taking the stairs to get to the 2nd floor where my room was located. The daily breakfast offerings were very limited: opened hard boiled eggs, small activia yogurts, stale oatmeal packets, cold cereal, water and coffee. Not an appetizing variety. The juice machine wasn't working both days.

room was in good condition, no real amenities other than pool. sketchy people loitering in the parking lot, although I didn’t have any issues it was worth mentioning.

room was in good condition, no real amenities other than pool. sketchy people loitering in the parking lot, although I didn’t have any issues it was worth mentioning.

Elevator broken, smells like pot, asked for sheets and blankets for the pull out couch was told no. Paid for breakfast and both days no breakfast was told truck didn’t make it to the hotel. But what has me the most frustrated is we reached out to expedite about these issues and they have not done anything about it. Not even an apology.

Elevator broken, smells like pot, asked for sheets and blankets for the pull out couch was told no. Paid for breakfast and both days no breakfast was told truck didn’t make it to the hotel. But what has me the most frustrated is we reached out to expedite about these issues and they have not done anything about it. Not even an apology.

Good

Good

I want to let you know some details about the room; it's not worth it. We found the bedspread with a hole and burned, which I reported to the front desk. The phone didn't have a cord, and the coffee maker didn't work; the water leaked everywhere. The USB sockets on the bedside table on both sides didn't work, we were never given the hotel's Wi-Fi password, we doubt the sheets were clean as we found something like crumbs on the bed.

I want to let you know some details about the room; it's not worth it. We found the bedspread with a hole and burned, which I reported to the front desk. The phone didn't have a cord, and the coffee maker didn't work; the water leaked everywhere. The USB sockets on the bedside table on both sides didn't work, we were never given the hotel's Wi-Fi password, we doubt the sheets were clean as we found something like crumbs on the bed.

clean room

clean room

1. Felt unwelcomed 2. Couldn't get a late check out although i checked in at 2am. They advertised free breakfast but there wasn't a breakfast, in fact there weren't even snacks or vending machines! They also offered free shuttle service to the airport which was also not true, they don't!The elevators weren't working and he originally booked me into a room one the 2nd floor but my bags were too heavy to carry so i asked for a room on the main floor and he was again annoyed he had to change my room! The pool wasn't open so I guess that means the workout room wasnt an option either? The side doors key card machines don't work either! I was so disappointed with everything that everyone something else was wrong or broken i just laughed and almost expected the worst! Idk what's going on with choice hotels lately but their standards have fallen below acceptable recently!

1. Felt unwelcomed 2. Couldn't get a late check out although i checked in at 2am. They advertised free breakfast but there wasn't a breakfast, in fact there weren't even snacks or vending machines! They also offered free shuttle service to the airport which was also not true, they don't!The elevators weren't working and he originally booked me into a room one the 2nd floor but my bags were too heavy to carry so i asked for a room on the main floor and he was again annoyed he had to change my room! The pool wasn't open so I guess that means the workout room wasnt an option either? The side doors key card machines don't work either! I was so disappointed with everything that everyone something else was wrong or broken i just laughed and almost expected the worst! Idk what's going on with choice hotels lately but their standards have fallen below acceptable recently!

The room was nice, but on hotels. Com it says that they have breakfast and there is no breakfast. They should probably correct that because thats the only reason I stayed there.

The room was nice, but on hotels. Com it says that they have breakfast and there is no breakfast. They should probably correct that because thats the only reason I stayed there.

Clean room elevator, not working friendly Staff

Clean room elevator, not working friendly Staff

Room was immaculate. I love the area. I would love to stay there again.

Room was immaculate. I love the area. I would love to stay there again.

Pros: Large and spacious Relatively clean room, bed and bathroom Business center will take your basic computer needs. Mouse is awfully small however. Manager and desk staff takes pride in his hotel and delivers solid service Cons: No breakfast as of 6 Feb 2026. Elevator does not work. Hopefully you lift and can move 60 lbs bags up the stairs or you may wanna hit the gym. Water damage on wall of king bed suite. No mold so does not effect me. Outdated couch. Still serviceable however.

Pros: Large and spacious Relatively clean room, bed and bathroom Business center will take your basic computer needs. Mouse is awfully small however. Manager and desk staff takes pride in his hotel and delivers solid service Cons: No breakfast as of 6 Feb 2026. Elevator does not work. Hopefully you lift and can move 60 lbs bags up the stairs or you may wanna hit the gym. Water damage on wall of king bed suite. No mold so does not effect me. Outdated couch. Still serviceable however.

Maybe this is standard now for this place ….Phone was not connected …. No phone cord Had to walk to front desk 3 times to finally receive assistance to turn on heat….

Maybe this is standard now for this place ….Phone was not connected …. No phone cord Had to walk to front desk 3 times to finally receive assistance to turn on heat….

This was hands down one of the worst hotel experiences I’ve ever had. Check-in was a mess. The receptionist was completely uninterested, unhelpful, and didn’t give any proper instructions, no explanation of amenities, layout, or anything useful. Breakfast was listed and advertised, but there was no breakfast at all. When asked, the front desk blamed “logistics issues” and said the truck didn’t arrive. No apology, no alternative, no compensation. There is no elevator, which is not clearly communicated, great surprise if you’re carrying luggage. The room itself was unacceptable. Bedsheets were not clean and smelled foul. Towels were stained. The room didn’t have enough toiletries or towels to begin with. We called the front desk for fresh towels—no one ever showed up. Tried using the intercom, which did not work at all. Staff support was essentially nonexistent. Overall, poor hygiene, broken communication, misleading amenities, and apathetic staff. This place fails at the absolute basics of hospitality. I would strongly recommend staying elsewhere.

This was hands down one of the worst hotel experiences I’ve ever had. Check-in was a mess. The receptionist was completely uninterested, unhelpful, and didn’t give any proper instructions, no explanation of amenities, layout, or anything useful. Breakfast was listed and advertised, but there was no breakfast at all. When asked, the front desk blamed “logistics issues” and said the truck didn’t arrive. No apology, no alternative, no compensation. There is no elevator, which is not clearly communicated, great surprise if you’re carrying luggage. The room itself was unacceptable. Bedsheets were not clean and smelled foul. Towels were stained. The room didn’t have enough toiletries or towels to begin with. We called the front desk for fresh towels—no one ever showed up. Tried using the intercom, which did not work at all. Staff support was essentially nonexistent. Overall, poor hygiene, broken communication, misleading amenities, and apathetic staff. This place fails at the absolute basics of hospitality. I would strongly recommend staying elsewhere.

Nice stay for one night. The room did smell like it had been smoked in in the past, and it was a non smoking room. We did see one small cockroach in the bathroom, but it wasnt too conerning as we didnt see anymore the rest of our stay. I will say the "breakfast" was disappointing. It was from 6-9 and we went at 8 and there was nothing but 2 different types of cereal. The place is decent for the price if needing a place for one night.

Nice stay for one night. The room did smell like it had been smoked in in the past, and it was a non smoking room. We did see one small cockroach in the bathroom, but it wasnt too conerning as we didnt see anymore the rest of our stay. I will say the "breakfast" was disappointing. It was from 6-9 and we went at 8 and there was nothing but 2 different types of cereal. The place is decent for the price if needing a place for one night.

It was ok I’ve stayed at better comfort inns.

It was ok I’ve stayed at better comfort inns.

room was clean & comfortable. no coffe in room, breakfast was cereal, coffee & juice only, internet was slow/down. good for a single night for the price but would have stayed elsewhere for less since no real breakfast.

room was clean & comfortable. no coffe in room, breakfast was cereal, coffee & juice only, internet was slow/down. good for a single night for the price but would have stayed elsewhere for less since no real breakfast.

The room was spotless, the staff was very nice and welcoming! The environment was stellar. Would highly recommend to anyone

The room was spotless, the staff was very nice and welcoming! The environment was stellar. Would highly recommend to anyone

Poor customer service, no breakfast

Room was clean. Staff was courteous by me having a late check in

Room was clean. Staff was courteous by me having a late check in

My biggest disappointment was breakfast,I had called days prior to getting there asking about. So on Sunday morning there was no meat,no scrambled eggs,not even the batter to make the pancakes. So they had bread,bagels and sum boiled eggs n yogurt not knowing how long they been there. It was about 3 different cereals but milk tasted bad. I got a boiled eggs and it was orange on Inside Omg! Never seen anything like this. The only thing good was coffee

My biggest disappointment was breakfast,I had called days prior to getting there asking about. So on Sunday morning there was no meat,no scrambled eggs,not even the batter to make the pancakes. So they had bread,bagels and sum boiled eggs n yogurt not knowing how long they been there. It was about 3 different cereals but milk tasted bad. I got a boiled eggs and it was orange on Inside Omg! Never seen anything like this. The only thing good was coffee

Not house keeping in the room

Not house keeping in the room

Peace and quiet ! I love my stay here every week ! Couldn’t ask for better management!

Peace and quiet ! I love my stay here every week ! Couldn’t ask for better management!

Another fantastic stay !

Another fantastic stay !

Fantastic stay as always super helpful staff and the place is cleaned by the best

Fantastic stay as always super helpful staff and the place is cleaned by the best

high recommended

high recommended

Good

Good

The breakfast picture doesn't pair with the real breakfast, be aware you only get a "Continental Breakfast ", also there are a $50 deposite, refundable of course but be prepared.

The breakfast picture doesn't pair with the real breakfast, be aware you only get a "Continental Breakfast ", also there are a $50 deposite, refundable of course but be prepared.

Great

Great

Very nice room

Very nice room

Elevator broke, unsavory people hanging out everywhere. Not easy check in at all

Elevator broke, unsavory people hanging out everywhere. Not easy check in at all

Room was good but we selected this place because it said breakfast was included. At check-in I asked what was included and they said waffle, bagels, cereal and eggs. There were no eggs and no spoons to eat the cereal with, only forks.

Room was good but we selected this place because it said breakfast was included. At check-in I asked what was included and they said waffle, bagels, cereal and eggs. There were no eggs and no spoons to eat the cereal with, only forks.

Room was clean and great , was expecting more out of the breakfast. Been to other hotels with more variety like eggs , bacon, sausage, yogurt, fresh fruit.

Room was clean and great , was expecting more out of the breakfast. Been to other hotels with more variety like eggs , bacon, sausage, yogurt, fresh fruit.

Elevator broken, refrigerator didn’t work, keys didn’t work on outside doors, had to always walk to the front of the hotel to get all the way to the back of the hotel where my room was with all my bags. Terrible stay

Elevator broken, refrigerator didn’t work, keys didn’t work on outside doors, had to always walk to the front of the hotel to get all the way to the back of the hotel where my room was with all my bags. Terrible stay

The front desk clerk was judgy about any request I made. We had two adults and a teenager but only towels and shampoo, etc. for one guest…so I asked for more and he asked me if I could not find towels in the room. Check out was another issue.

Our room was very dirty at this hotel , with stains on pillowcases and couch. There’s also no working elevator and the breakfast is the worse I’ve seen at a Comfort Suites with no hot items except for waffles. Don’t bother. I know the price is tempting but don’t be fooled.

Our room was very dirty at this hotel , with stains on pillowcases and couch. There’s also no working elevator and the breakfast is the worse I’ve seen at a Comfort Suites with no hot items except for waffles. Don’t bother. I know the price is tempting but don’t be fooled.

The bed was terrible. If you was on the edge the mattress was so bad it sloped to the middle of the bed

The cleanliness of the room is what stood out the most to me. Everything was nice, neat, & most of all fresh & clean!!!

The cleanliness of the room is what stood out the most to me. Everything was nice, neat, & most of all fresh & clean!!!

Tried to say that Ismoked in the room but i dont smoke at all so be sure you do a walk through before you leave. They kept my deposit

Tried to say that Ismoked in the room but i dont smoke at all so be sure you do a walk through before you leave. They kept my deposit

Another great stay

Another great stay

Another great stay !

Another great stay !

Another great stay at the comfort inn ! Mrs Vee is the best !

Another great stay at the comfort inn ! Mrs Vee is the best !

Room was dirty. Hand rail on 2nd floor shakes. Not attached properly. White bread waffles Cheerios and frosted flakes was the only food choices. No fruits. No juices all vending machines on property are broke. Check in 4 toddlers were screaming Thier heads off.

Room was dirty. Hand rail on 2nd floor shakes. Not attached properly. White bread waffles Cheerios and frosted flakes was the only food choices. No fruits. No juices all vending machines on property are broke. Check in 4 toddlers were screaming Thier heads off.

Staff was nice,room was nice and clean

Staff was nice,room was nice and clean

The breakfast wasnt what I was use to at Comfort Inn My stay this time was very disappointing

The breakfast wasnt what I was use to at Comfort Inn My stay this time was very disappointing

Staff was too quiet, and I killed a crotch in the bathroom. However, everything went well.

Staff was too quiet, and I killed a crotch in the bathroom. However, everything went well.

Tv did not work. Bottom bed had stains (food products spill) elevator was broken ans still gotva 3 floor room after requesting 2st floor. Front desk staff appeard not have no concerns of the issues

Tv did not work. Bottom bed had stains (food products spill) elevator was broken ans still gotva 3 floor room after requesting 2st floor. Front desk staff appeard not have no concerns of the issues

Had another great 4 night stay and Mrs Vee Patel is the best manager always treats me well and accommodates all my needs thanks for a great stay and I will see yall Monday !

Had another great 4 night stay and Mrs Vee Patel is the best manager always treats me well and accommodates all my needs thanks for a great stay and I will see yall Monday !

Unwanted procedure of $50 security deposit Shower only without tab Poor breakfast

Unwanted procedure of $50 security deposit Shower only without tab Poor breakfast

Dey took my money and wouldn't not refund u guys my money dey made cancel my reservation because I didn't not have my card on hand to charge me for deposit I showed Dem my card on my phone never again

Dey took my money and wouldn't not refund u guys my money dey made cancel my reservation because I didn't not have my card on hand to charge me for deposit I showed Dem my card on my phone never again

The smoke detector in the room beeped every 90 seconds. I left the room and was not given a refund. This property is awful. Do not ever stay here. The customer service is awful.

The smoke detector in the room beeped every 90 seconds. I left the room and was not given a refund. This property is awful. Do not ever stay here. The customer service is awful.

Elevator was broke the refrigerator was broke my 40 seafood spoiled and I was not compensated

Elevator was broke the refrigerator was broke my 40 seafood spoiled and I was not compensated

Vee the front desk receptionist, who also claimed to be the owner, was shockingly unprofessional and disrespectful. During the morning breakfast rush, in front of other guests, she raised her voice at me simply because I politely asked whether any first-floor rooms were available. I am nearly 70 years old, and the elevators were not working and I explained it was painful to go up and down the stairs. Instead of offering assistance or even a calm explanation, she loudly screamed at me that because I “paid a low rate,” they would not be switching my room. I tried to explain that the rate shown online was out of my control, but she continued to escalate the matter and scream at me more. I have never seen such unprofessional level of service. To make matters worse, while checking out, I witnessed Vee aggressively knocking on guest doors and loudly telling them it was time for check out. It reinforced the overall lack of professionalism at this hotel. I truly hope management reconsiders who they allow to represent their customer service, because this was one of the most uncomfortable hotel experiences I have ever had.

Yes the rooms were perfect and the staff on duty was most professional. Thank you

Very cleaned , please go there you guys won’t regret it.

Area don’t see to be perfect and someone knocking in my door at 1100 with reason

Nice service. Checked out before the check out time but while i was there i enjoyed it

The environment is calmly and the room was clean and comfortable, I really recommend it

Had a cockroaches

it was clean

Clean room, nice staff, but definitely a fixer upper hotel. But when you just need to sleep, it’s perfectly fine

The reserve mostly2nd floor, claims elevator hasnt worked in over a year

The pictures looked much nicer than the reality. They were deceiving. Prostitutes on corner. The "continental" breakfast consisted of prepackaged muffin, toast, bagels. Another one that the pictures were deceiving. There were waffle irons but they were unplugged and not available for us to use. No one was at the front desk to even ask about it. Homeless people walked in to eat since no one was at the front desk. VERY disappointed!

It was only one person working the desk apparently it was 5pm & the door was locked no one at the desk to answer the phone so I could check in 15 min later a guest opened the door. The elevators didn’t work luckily it wasn’t that many stairs to the 3rd floor & our room was hot when we walked in. Our microwave the door locked in order to get my food out I had to unplug the microwave. I also asked for a late check out & the guy that checked me in stated that they were full, but I slept in late anyway & the morning guy didn’t mind. The bed was comfortable & the water was hot.

No

They haven't refunded my deposit yet.

The hotel is in good shape. But by far the worst place to stay. My vehicle has gotten broken into along with several other people cars. The guy at the front desk says this happens all the time. A hotel that has thieves around it all the time should not be a listing

La atención de el personal pésima aire en mal estado de habitación

Good price

The hotel and room was great, but the breakfast was somewhat lacking. Juice machine was broken etc etc

The room was fine. But the person at the counter who checked me in. Lame personality, his body language was poor, he didn't make feel welcomed. And your breakfast was waffles, waffles, and bread products......... that's it.

So aside the elevator being broken which isn’t ideal but manageable, when we checked into our first room there were whitish stains all over the couch, as well as the TV being scratched up to where you can’t even enjoy it properly. We were then moved rooms and told we wouldn’t get our deposit back if we touched anything in the previous room which caught me off guard as we barely stepped foot in there. Our second room was slightly more comfortable, however there were still some white stains on the couch as well as the chair in the room. All of the towels in our room were white but they all had stains either red or yellow and it felt like we were using pre-used unwashed towels. The walls were also dirty as they look like they’ve never been wiped down, and it felt dirty just staying in the room but we were so tired we dealt with it. The breakfast was the only good thing about our stay as it was pretty good.

The elevator is not working in the hotel. The door was locked with that safety mechanism and I had to have somebody come and open that after a few minutes so I could get into the room. And your $50 fee was not clearly stated upfront. So I will probably never use Expedia again.

Super

Clean room

The elevator was broken, so I had to use the stairs all the way to the third floor. Also, the morning breakfast none of the drink dispensaries worked. The room was fine no issues there but other things that you would expect to work in a hotel or not..

.

I like the fact they serve breakfast which was really good The receptionist who was booking the rooms. He was very unprofessional. He was more concerned talking to a guest about his country then helping me with my issue. Even the guest who seemed to be from his country looked bored bud didn't know how to disengage in the conversation. He should be told to stay professional at all times and stop wasting unnecessary time so he can serve other waiting guests so he can book their rooms as quickly as possible so we can get our rooms as without having to wait till he talks about personal stuff. The room I stayed in was very hot and it took the room quite a bit to cool off. I was very tired and couldn't sleep due to the heat, I thought the AC wasn't working at first.

Great stay I live my room !

Clean room, well maintained

Great stay awesome staff

Great stay

Mala atencion en la resepcion , y no me dieron mi dinero 100 dolares d deposito, un dinero k me hasia falta para viajar y me dijeron k de 7 a 10 dias , eso no se hace

The elevators didnt work, i booked 2 for me & my co worker the safe didnt work in wither roomm

We have stayed here many times and rated 5 stars in past. However this time breakfast was bad, offering only waffles, bagels (no butter or cream cheese) and apples. That was it. Not even cereal, nothing. Went way eating half a bagel and still hungry. First time disappointed here, and hoping it will not happen again.

This hotel was disgusting. Room was marginal at best, with so much dampness that the AC unit was definitely full of mold. Elevators were broken so had to use stairs that were just dank. In the morning they had mopped the floor at the bottom but no sign to make guests aware as they dragged luggage down. Breakfast was just gross waffles and basics.

New place and clean

Early flight so no breakfast... Lukewarm water in the bathtub, but hot water in the faucet. It was convenient because our flight was cancelled at the last minute and we needed somewhere in expensive to stay. If my bath was hotter, I will consider staying again.

The location and the kindness of the boss. He informed us so well about white Sands and Ruidoso. Bed was very comfortable and breakfast was nice. Maye I missed eggs or sausage but it was milk, orange juice, toast, marmalade and bananas... It is a good place to spend a night close to white sands. Maybe the shower was the worst part because the water didn't have so force.

Exceptional

Exceptional

Always a great stay

Always a nice stay Avi and the rest of the employees are awesome !

This was an amazing stay, even though it was for one night, I couldn’t be happier. Down to the front desk service and into the continental breakfast leaving this morning it was fantastic! Definitely recommend again.

Dusty,unclean,no curfew ,neighbors are very loud, no consideration

Nice staff

Elevators broken. Carpets for stairs hallways are filthy. The rooms are so old and outdated. This is a classic case of you get what you pay for

The price, but not worth being solicited multiple times in the parking lot where I denied all advancements, only to be banned for "suspicious activity". Hotel staff couldn't even explain what I was being accused of and no member of management was available to talk to. I contacted corporate, who was also very confused as the hotel was unwilling to discuss what was the reason. I was approached at least 4x and I denied all who approached me. I didn't have any "extra guests" other than my bf who was registered as a guest, for visiting purposes he didnt even stay there with me, but we had been together all evening. We (my bf and I) had decided I would stay an additional night to spend more time together. When I called the front desk to extend my stay when I was told that I have a note on my account saying I can't stay there anymore due to "suspicious activity" no further explanation. I was approached several times in the parking lot, due to it being in a high prostitution traffic area. Local prostitutes walk up and down the street (and hang out in the parking lot) in mesh lingerie & heels, while tricks/John's circle the property like vultures. Not at any time was I dressed inappropriately, I was never in the company of any men other than my bf other than possibly a very short cordial conversation in front of the hotel near the "smokers area." I feel an explanation is owed as to what I did to constitute "suspicious activity" other than walking thru the parking lot as a registered guest. Never been treated so disrespectfully. being solicited multiple times in the parking lot where I denied all advancements, only to be banned for "suspicious activity". Hotel staff couldn't even explain what I was being accused of and no member of management was available to talk to. I contacted corporate, who was also very confused as the hotel was unwilling to discuss what was the reason. I was approached at least 4x and I denied all who approached me. I didn't have any "extra guests" other than my bf who was registered as a guest, for visiting purposes he didnt even stay there with me, but we had been together all evening. We (my bf and I) had decided I would stay an additional night to spend more time together. When I called the front desk to extend my stay when I was told that I have a note on my account saying I can't stay there anymore due to "suspicious activity" no further explanation. I was approached several times in the parking lot, due to it being in a high prostitution traffic area. Local prostitutes walk up and down the street (and hang out in the parking lot) in mesh lingerie & heels, while tricks/John's circle the property like vultures. Not at any time was I dressed inappropriately, I was never in the company of any men other than my bf, other than possibly a very short cordial conversation in front of the hotel near the "smokers area." I feel an explanation is owed as to what I did to constitute "suspicious activity" other than walking thru the parking lot as a registered guest. Never been treated so disrespectfully.

Everything was clean and staff I didn’t like they didn’t explain too me i wasn’t getting my deposit back after I checked out .

Booked this hotel due to its proximity to Dallas Love. My family had an early morning flight the next morning. The hotel staff was very nice but problems from the beginning. They couldn’t find our reservation even with my hotels.com receipt and confirmation. Checkin took over 30 minutes with zero line. The hotel itself is in decent condition, however we pulled up at 10pm and there were literal HOOKERS standing in front of the hotel. Lots of shady business in the parking lot and the front desk was paroling the driveway to ensure the hookers didn’t go inside. Will never be back to that area again wow.

Microwave missing, broken mini-fridge, a/c leaking water all over the floor, loud guests in the hallway.

Always great stay the staff is awesome

Always a great stay !

It was close to where I needed to be and the rate wasn't bad It was dirty.

Made reservation at the last minute, able to choose what floor the room was on, clean facility, and a great complementary breakfast.. Seen a couple of prostitutes outside on the street but they were quickly removed.. The assistant apologized and stated that the manager was working to resolve the issue. Other than that I can't t complain about anything else.

Area has girls on street corners but credit to the hotel it does make sure they arnt on the property.

Todo muy limpio

Elevator was down and broken. I’m traveling for work with a lot gear and luggage. Very unpractical for me to carry my gear up and down stairs for multiple days. I ask if they could accommodate me for a ground level floor since the elevator is broken and have my gear. They could not so I didn’t stay this hotel and the staff wasn’t helpful with getting a refund.

Red light area ! But that aside the lift never works

Clean. Very friendly staff. For some reason Hotels.com reservation did not show on the terminal, but Avi said no problem and did some more checking. Within 5 mins all was well and we were checked in

The elevator was not working since my last visit a month ago

awesome stay awesome staff

Worst hotel

Everything is good except the shot that goes on around the building …. A girl got her window busted out because she parked on the back wall and she only went inside for 15 minutes ! That and all the pimps driving 45 miles an hour through the parking lot watching there girls is pretty off putting too !

Our stay was top notch from start to finish.

Roaches in the bathroom

The area is sketchy but the room was Big, very clean, and also nice size tv. I wouldn’t stay there if you have kids cause of what they might see. Make sure you have a physical card cause they do not accept tap to pay for the $50 deposit also they do not accept cash either but overall I was very comfortable and the guy in the front was very nice

This was a good place to stay after missing a flight connection. Price was ok, hotel was nice.

No good costumer service

There must have been a leak in the ceiling in the room that me and my children stayed in.Because the bed had water leaking stains on the linens.

Hookers in the lot, the elevators dont work, smells like weed only allowed 1 set of towels a day unfriendly staff and extremely rude

Don’t stay in the area, they got cameras and everything but you will still get robbed. And the police won’t show up, you’ll have to file a claim. It’s been over 3 hours since I called to make the report and they said they was gonna call me back and yet they haven’t. Overall terrible. The outlets to charge your devices are detached from whatever it’s called so it won’t even charge anything. Save yall time and spent the extra money on a better location and hotel. Oh and they didn’t even have food in their little market 😂

Hookers in the area. Cleanliness was ok at best.

The room was supposed to be non smoking but as soon as you walked into the room, it smelled of stale cigarette smoke. The receptionist that checked me was not very friendly at all.

Crusty, stinky prostitutes all around the hotel trying to come up in your cars. The elevator would shake up and down and would also bounce up and down before the doors would open and you could hear the cables tingling as if they were gonna pop.

I felt unsafe. There was a security situation against the staff in the lobby upon my arrival and the manager was on the phone with law enforcement pleading for help. Customers had to multiple people. There were women crying in the halls each night.

Pool

When I asked for a receipt for my checkout the clerk hesitated to print me one as if he's done this before. The reason is because they keep your deposit. They promise to return it and haven't.

nada everything

Remodeling but has to be done

Breakfast was water and waffles. No juice no coffee. They had beagles but no cream cheese

There were prostitutes all around the property. This place is nothing but a prostitute in an out place.

Front desk worker was calm and professional during a busy time when he was only one at front desk and 40 people were checking in at the same time. Outside was dirty, trash laying around, W&D was out of service, bathroom was meh, basic coffee selections no liquid cream, and overall just not very good.

customer service is a scam. .. if they say non refundable it's a trash hole scam to get money and they want deposit . wanted card with chip scam . wouldn't take a card for deposit that didn't have a chip on it .. total rip off ..

Bad

The pictures online do NOT match with the actual place. There was a hole in the door frame where the dead bolt went in so the door didn’t fully close. It smelled sour in my room and the TV was hanging by a thread on the wall. Then when I tell the man I why was not staying there he looks at me like I’m crazy and still charges my cc for the “deposit” and charges $20 more than he originally said.

This place is okay and the price is good but the location is something to worry about because I saw a few homeless people loitering around and some ladies wondering about around the parking lot. I didn’t know this until I came down to go get food. However, they have some good amenities and hotel looks clean.

Unsafe

Location was a bit shady with an ample supply of working girls, but nothing untoward happened.

All good.

Little to no food for breakfast, beds were half made, and most of all, there were prostitutes with little to no clothing as well as drug activity. Not family friendly in the slightest.

Ac not good. Property is not clean.

Quite disappointing, the breakfast was scarce, hardly anything relevant was available.

.

Roo

Breakfast was limited on choices Carpet in the room had a bad smell

👍

Check in was great. But the room was horrible. Couldn't turn off the light after 2 nights there i was finally able to get someone to replace the light switch. The pull out bed was gross with crumbs and trash. The toilet wouldn't fill up so couldnt flush the toilet. The breakfast was a joke. One of the wrost hotels i been to

Loud people..

The room was great size there's not enough towels the fridge was dirty and didn't work it smelled when i opened it. There was prostitutes outside when we left at 5 am the front staff gentleman was rude not friendly nor professional.

We reserved a 2 bedroom suite for our group. Upon arrival they told us it was not available due to a water leak and could only offer a standard room as a replacement. This did not work for our group and so we cancelled and moved to another hotel. Then they had the nerve to fight us for our refund, stating it was their policy not to refund if the cancellation is not made prior to the stay. They called to verify that we were still coming, but never bothered to tell us that the suite was unavailable. Very poor business practices!

Room had roaches. Prostitutes on hotel grounds at night and early morning. Terrible itch all night. Pretty sure they have some bugs. Sketchy cars circling parking lot. Sheets weren’t cleaned and were stained. Ac unit barely worked and rattled all night. For being so close to the airport they definitely need to step it up. Not for anyone with kids.

Decent for the price

Stayed for one night room was big 2bed restroom was big room and hotel inside looked clean. Checking was okay. Enjoyed the pool but Our room had only provided two towels. Even tho it was resereved for several guest. Pool water had alot of leafs. But still was able to have a good time at the pool. Noticed loitering in the parking lot. When checking out nd leaving the hotel We saw a preservative in the parking lot while walking towrd vehicle. Area is a little schetchy.

I love the feeling of relax

I wish there was water inside the rooms for the coffee and extra towels.

Customer service at the front desk while checked in was kind and helpful.

Nice

Would start again.

I booked a handicap room because my friend is in a wheelchair. We get to the room and the air conditioner doesn't work so they give us a room on the 3rd floor without a roll-in shower. The fridge doesnt work and the coffee maker either. Then later we need to go out but the elevator stopped working so we are stuck in our room. They never apologized or tried to fix anything in the room or replace it. They didn't seem to care at all. They also kept my deposit. This place is a disgrace.

The property was nice, didnt like the area too much. There wasnt any face towels in the bathrooms but other than that it was very good stay

I stayed at this hotel for five days, and every moment was a continuous nightmare. I wouldn't recommend this place to anyone. First off, the smell. The entire hotel reeked of an unbearable odor that made the stay incredibly unpleasant. As if that wasn't enough, the cleaning service was simply nonexistent. Even though I was there for five days, the room was never cleaned. I contacted the front desk multiple times asking for cleaning, but no one bothered to show up. But the worst part was the series of thefts. A bag containing valuable items was stolen from my room. Unfortunately, I wasn't the only one – another guest, staying in the room next to mine, also reported a theft. It's clear that the staff isn't trustworthy, especially the cleaners who abused their position and guests' trust. In short, this hotel is a disaster by all accounts. A bad smell, complete lack of cleanliness, and shocking thefts make it a place you absolutely shouldn't stay at. If you're looking for a pleasant and safe vacation, look elsewhere.

No comment

The hotel is lacking in towels but this seems to be an issue of theft ie: people taking the towels as they leave. They ordered more towels but they hadn’t arrived yet. Yes the area tends to attract some unsavory people, but is Dallas. This can’t be helped. The pool was very clean, the rooms were clean, and the hotel was clean.

Theirs too many bugs in the room

The room was clean pool was clean. Good job.

Quick stay, decent room but hotel smells like mildew carpet

Overall stay was fine, complimentary breakfast lacked a few items in stock. Staff was fine

Nice room for the price.

I WILL NEVER STAY HERE AGAIN!! This place was a complete mess!! There were prostitutes everywhere. They don't clean the rooms or give you clean towels! There are creepy men who just hang out in the hallways. The staff was very rude. Keycard barely worked! The breakfast was non-existent they had an orange juice machine with no orange juice. The fruits were old and bad

The location and price are good, however the cleanliness was not the best. The bed had stains on the sheets. The towels are very old and one had black stains on it. However I just needed a place to sleep for one night.

It was still some smell of smoking air in our room for non-smoking.

Really bad experience

Very clean and updated Hotel.

Great excellent

Had dirty sheets. No iron in the room. Musty, smelly hallways. Not hard to find some sort of stain on everything.

Could have been better if the staff wouldn't have been knocking at the door at 8:00 talking about check out.

Everything was bad nothing good!! key card problems the whole time. had to move rooms because door wouldn’t lock rude staff

property is good, clean, safe if women are traveling alone or with kids, fair price

Some of the worst customer service I’ve ever received.

I cannot recommend for a stay more than few hours and one night just to sleep in a cheap overnight place with undesirable vibe

The keys worked inconsistently, so that was very inconvenient. They Wifi constantly disconnected. They cleaned rooms every 3 days so you don’t get clean towels every day, there is a sign that says that you can get more upon request but when we requested them they said they didn’t have any at that moment. Also the phone in the room was just for the looks because it was unplugged so we had to go to the front desk to ask for the WiFi and the towels. Really the only good this about this hotel was the location because it was just 7 miles from downtown.

Good room. Good staff.

I'm 100% certain that this place is haunted. Curtains flowing with no wind, human whispers from the hvac unit, and the light exploding in the middle of the night, in some other worldy pulsating eruption of lightning, but then unfeasably staying on moments after I unplugged it from the wall were to say the least, surprisingly uncomfortable. They should call this place the Haunted Discomfort Suites, because Im still very uncomfortable with my stay there. They did have good bagels, though I won't be staying again.

Whoever the night shift person was needs an attitude check

It was good for my needs

U

Average 3 star experience. Bed was ok. Room was spacious enough, but the old carpet and old couch certainly didn't earn it any extra bonus points. The property is near the airport, so you do get a little bit of jet noise, but overall the noise level within the room was good.

There is not room service, you have to ask for.

Nice place to stay

There were cockroaches in my room, in the fridge and in the bathroom. The blankets were itchy not soft and there were stains on the couch.

One of my favorite hotels. I've booked here many times and I've never had a bad stay. Rooms are spacious and the beds are always on point. Good stay for a good price.

The Hotel itself was fine. The room was a good size and clean. The beds were comfortable and the TV was good. Had to keep calling down to get more towels. The complimentary breakfast was inconsistent with poor quality of bread. The female at the front desk was pleasant but the 2 males lacked customer service skills.Overall the 3 days there were fine and I actually would stay there again.

You need to supervise What’s the steak condition all hotels building you offering because mostly post nice pictures the reality onside is mess so price Not match with ur services offering on your web or app .. I will post this terrible experience hotel in Dallas,Tx in all my Social media

Good breakfast very comfortable beds

Quick checkin and out. Worth it for overnight stay

Not so good experience

No elevator.

Create location lots to do after a long workday rooms were clean lots of hookers in the parking lot to choose from

The stay was okay, felt like the hotel wasn’t worth what I paid for the night. The elevator was out of order, the side door key access didn’t work to get into building.

There was no list of TV channels and what stations they were.

Customers service horrible, no hi when you come. Microwave was dirty, I ask if someone would clean it and no one did. My key would work and then it wouldn’t. I told I had it next to my phone and didn’t. Then I was told because it was in my purse smh. The only people that spoke was two men that was working there

Very clean and in genuinely good repair. Some of the furniture showed high mileage. But over all a great place to stay!

Rooms are nice. Staff not friendly and elevator broken down.

AC did not work. Very hot and they wouldn't switch me rooms.

Affordable and clean

This hotel was fine. It was not extraordinary, there was nothing really bad. Depending on where I needed to be I would stay here again.

Was great overall just rooms were a bit dirty towels are dirty and me and my friend woke up Was great overall just rooms were a bit dirty towels are dirty and me and my friend woke up with insets bites

Once in my room there was what appeared to be blood. I called the front desk - no answer. Called the Choice Hotels line, they called and notified them of the issue and said they should be fixing it. They never cleaned it, called, apologized - nothing. Worst Comfort Suites I have ever started at.

Just an older building, staff was very nice,

Staff were wonderful and patient. I needed to extend my booking and they had no problem helping me get another night in the same room. Rooms were also very clean, parking was spacious, and the location did not seem sketchy at all.

Had a nice stay for 2 days. Only thing that got on my nerves was the key card. Takes like 3 times before it will open the door..

It was okay. They had a beyond strong cologne smell in the entire hotel. It was so strong you could taste it. Room wasn’t the cleanest. Bathroom curtains falling apart stains in the window curtains. Breakfast was a joke. They has one type of cereal only. The juice machine was out of everything.