Courtyard by Marriott Culver City Los Angeles

All good

For some reason we were putting in handicap rooms. Beds were very uncomfortable no hot water in one of the rooms!

We were not able to check in early so ended up waiting in the lobby from 3-4 waiting to be called. A little after 4 we went to the desk and they said they had a room. Bed was a single mattress on the floor/ very low and not very comfortable. The TV did not work when we woke up the next morning and they said they would send someone up but never did. Maybe a problem with internet but didn’t tell us. They we nice and took care of our $30. parking overnight.

Solo traveled and enjoyed the hotel and staff! Would absolutely go back.

Exceptional

It was great!

Good

The staff is always super helpful and understanding. They are also just very kind in general. The rooms are always clean and service does a top-notch job of daily cleaning. The Starbucks in the lobby is super clutch for every day coffee drinkers like myself! Spacious parking in the lot as well (fingers crossed for EV chargers soon though!) Super solid spot when staying in LA.

Very good

Be aware to book this Marriott property if you didn't book from Marriott direct website. They treated you like less important as they mentioned the room priority is to give Marriott member. I booked a suite but end up getting a ADA type and even we arrive at property early like 3PM, they won't let us check in till 4P. Despite, they know we booked for 'standard' suite and I did inform them upon 3PM, they gave us ADA room with no apology Mindset and even the general manager told me 'nothing can be done' and unfortunately I booked from a 3rd party website. Oh Boy! Never feel '2nd class' before even from other Marriott.

The staff was excellent. Very attentive while dealing with a busy hotel Cost overall. Towels a little hard, stiff

The coffee in the room wasn't that great either. We had to spend some extra money to get "Starbucks" downstairs.

Deposit twice

Location and parking Deposit twice

Superb

Everything was great except the Bistro, had a made to order breakfast it cost $35 and I did not get what I ordered...it us better to get the breakfast buffet...and i hate that your receipt is not itemized other than that the staff really go above and beyond! I will be returning for the Summer Games and will definitely stay at the same location. Hope I will see some familiar faces☺️

When my room was ready it turned out to be the wrong room

I don t think i got my deposit back.

Everything was great. Friendly staff, clean rooms, and great location to where we were headed.

I don t think i got my deposit back.

Convenient parking and location to everything. Clean location and rooms were comfortable. Friendly staff helped but had some challenges. There could be some training in the area of customer line management. At check-in there were 2 sometime 3 agents at front desk, but for 3 guest checking in it took quite a long time without managing waiting guests or setting some guests with issues to the side to keep line moving. My daughter went to buy Ibuprofen and waited in line for one guest and agent for 30 minutes, to buy medicine. The agent could have asked for help once they are waiting fo 20 minutes even though there is just one customer. The agent had a challenging situationj probably, but when you have someone waitinging in line for 30 minutes there needs to be a plan. The positive is the agent acknowledged when my daughter went to pay, and actually gave her the ibuprofen for waiting so long. The point is that there should be a contigency plan when this happens. Can't imagine this was the only front agent on premisise at 8pm on a Saturday night. Otherwise the staff was friendly, but needs to be able to control situations.

Convenient parking and location to everything. Clean location and rooms were comfortable. Friendly staff helped but had some challenges. There could be some training in the area of customer line management. At check-in there were 2 sometime 3 agents at front desk, but for 3 guest checking in it took quite a long time without managing waiting guests or setting some guests with issues to the side to keep line moving. My daughter went to buy Ibuprofen and waited in line for one guest and agent for 30 minutes, to buy medicine. The agent could have asked for help once they are waiting fo 20 minutes even though there is just one customer. The agent had a challenging situationj probably, but when you have someone waitinging in line for 30 minutes there needs to be a plan. The positive is the agent acknowledged when my daughter went to pay, and actually gave her the ibuprofen for waiting so long. The point is that there should be a contigency plan when this happens. Can't imagine this was the only front agent on premisise at 8pm on a Saturday night. Otherwise the staff was friendly, but needs to be able to control situations.

Each and every staff member was so lovely, Location was perfect Nothing

Location was awesome pool was nice Staff was extremely rude they could not find where my breakfast was included both days and made us feel like thieves in front of other guests also had roaches in my room

Location was awesome pool was nice Staff was extremely rude they could not find where my breakfast was included both days and made us feel like thieves in front of other guests also had roaches in my room

Very good

Breakfast was pricey at $25. Overall, really nice place to stay.

Exceptional

Superb

Prices and location N/A

Superb

Prices and location N/A

I liked the hotel overall, and the location is very convenient,

I liked the hotel overall, and the location is very convenient,

You could hear the highway noise thru the thru wall ac unit.

You could hear the highway noise thru the thru wall ac unit.

clean, safe, friendly, excellent, great parking, close to LAX.

Exceptional

First of all the hotel's location is excellent. It is in a safe neighborhood and only 15-20 mins drive to Santa Monica, Playa Vista, Beverly Hills and the airport. The whole hotel was clearly well maintained. Every single staff member we met was so nice and friendly. Our room was really nice and spacious, and everything was super clean. Housekeeping staff did an amazing job, every time they cleaned, the room looked incredibly tidy, and they really went above and beyond with every little detail. We stayed as a family and there was a crib available which our baby liked sleeping in. It was a very comfortable stay overall. Parking at $30 per day adds up quickly and would be nice if it were included in the room rate. Check-in was also a bit stressful, as the receptionist couldn’t find our reservation under my last name. It turned out the system had merged my middle and last names from Booking.com. It would be great if this could be looked into so that other guests don't experience the same issue we did.

First of all the hotel's location is excellent. It is in a safe neighborhood and only 15-20 mins drive to Santa Monica, Playa Vista, Beverly Hills and the airport. The whole hotel was clearly well maintained. Every single staff member we met was so nice and friendly. Our room was really nice and spacious, and everything was super clean. Housekeeping staff did an amazing job, every time they cleaned, the room looked incredibly tidy, and they really went above and beyond with every little detail. We stayed as a family and there was a crib available which our baby liked sleeping in. It was a very comfortable stay overall. Parking at $30 per day adds up quickly and would be nice if it were included in the room rate. Check-in was also a bit stressful, as the receptionist couldn’t find our reservation under my last name. It turned out the system had merged my middle and last names from Booking.com. It would be great if this could be looked into so that other guests don't experience the same issue we did.

Breakfast was good but could be improved. Maybe more meat choices.

Breakfast was good but could be improved. Maybe more meat choices.

Great and spacious room

Pleasant

Passable

The parking was great

The staff is wonderful!

Exceptional

The room was clean and it was perfect for the 2 night stay. Parking was easy. We were gone most of Friday and when we returned, I found a parking spot quick. We didn't eat at the restaurant but from what I saw, the food looked good. The little quick service/convenience area came in handy when we want a late night snack and drink.

Easy check in, clean and quiet room.

Pleasant

This was a great place to stay. The staff were courteous and helpful, the room was spotless, the food and service at the restaurant were great, and the vibe was positive overall.

Semi close to LAX and a friend watching our dogs Older. Only one check in person.

Maybe the cost per night, could be a little less Than $250 a night.

Getting charged for parking. Will look for other options to stay for next trip.

Clean, modern room; friendly staff; easy parking

Clean room, staff friendly.

Dislike that we had to pay for parking Pool was full of hair balls

Excellent customer service and impeccably clean room. Highly recommend!

Property and staff are great!

Yolanda was good with customer service and Kitchen staff was good too. beside that nothing was good.

Clean room, staff friendly

Friendly staff

Loved the Starbucks in lobby. Buffett too expensive at $25 since i only eat eggs.

Clean rooms, friendly staff.

Its all about the staff for me. They are kind, friendly, accommodating. Truly a delight. The rooms are clean. Love the filtered water coolers next to the ice machines on almost every floor. I hate to talk it up because its already a bit of struggle to get a room. :) So book early.

Clean room, staff was super nice, breakfast was fresh and changed had a variety of items.

Room was clean and quiet.

Everything was great, I would stay here again

The room was clean but small. The three elevators they had only one worked which made getting up to my room or down to the lobby, a tedious process. I love the location, away from the congested traffic but close to the freeway. Overall I give this stay 8 out of 10.

They have had a wonderful renovation at the courtyard Marriott on Bristol parkway… Great job Marriott

The room was amazing! Everything was super clean and neat. The staff greeted me so amazing and was super welcoming and helpful and answered all my questions. Will be coming back 100%.

It’s the staff. Always is. Excellent as usual. Thank you.

Breakfast was tastyand very close to Westfield and a few restaurant options only a short stroll away.

Excellent quality and selection. Coffee carafe was appreciated too

good breakfast, nice staff, average room.

good breakfast, nice staff, average room.

Clean room. Staff is helpful.

Clean room. Staff is helpful.

Excellent

Excellent

Wifi and breakfast was good. I was on the 11th floor and the highway noise was so loud. Thank goodness I brought my own earplugs.

The room was nice and the bed comfortable

The room was nice and the bed comfortable

The hotel outside and inside was absolutely clean. Room 407 overlooks the freeway but pulling the curtains and no sound could be heard. The front desk and restaurant staff were wonderful. This property has more than enough parking and is quite close to the main road shopping areas.

The hotel outside and inside was absolutely clean. Room 407 overlooks the freeway but pulling the curtains and no sound could be heard. The front desk and restaurant staff were wonderful. This property has more than enough parking and is quite close to the main road shopping areas.

The fact I stay there another pet friendly hotel. There were two incidents where someone let there dog go to bathroom right in fro t of the hotel. And I tell the hotel staff about it and they act it was nothing they could do about it because the mess sat there for 3 days while I was there. Then in the elevator a dog might have went in the elevator and the person tried cleaning it up but the smell was very bad for a day or too. Pet Friendly hotel should not have rugs in their hotel because the smell of dogs.....the rugs don't air out fast enough and in the room the rugs felt like it was dog hair around I didn't like that. Or hotel should have certain rooms for pets.

Nice stay and easy access to the airport

Nice stay and easy access to the airport

Quick check in. Clean and spacious room. We got a room on the 3rd floor. Our window wasn’t open but it sounded like it was slightly cracked.

Quick check in. Clean and spacious room. We got a room on the 3rd floor. Our window wasn’t open but it sounded like it was slightly cracked.

Clean room

Clean room

Clean room, it was quiet, and the staff was super nice.

Clean room, it was quiet, and the staff was super nice.

Room was great staff was so kind loved my stay

Room was great staff was so kind loved my stay

The web site should be more clear about additional parking fee for this hotel even though i knew later it was pretty common that hotels charged extra fee for pa

The web site should be more clear about additional parking fee for this hotel even though i knew later it was pretty common that hotels charged extra fee for pa

Excellent! Thank you. LORD Bless

This was a suitable place to stay. Water heat could bet better. Every shower I took was cold water.

This was a suitable place to stay. Water heat could bet better. Every shower I took was cold water.

Excellent staff, very clean rooms, a great variety at the breakfast buffet, and convenient location.

The staff was very friendly and very accommodating on a number of levels. Room was very clean as well.

The staff was very friendly and very accommodating on a number of levels. Room was very clean as well.

Clean room. Polite staff.

Clean room. Polite staff.

Clean room! Staff very friendly and helpful!

Clean room! Staff very friendly and helpful!

Coffee in lobby Chocolate Chip cookies Fitness room Pleasant staff.

Coffee in lobby Chocolate Chip cookies Fitness room Pleasant staff.

Very comfortable. Good location.

Very comfortable. Good location.

The room was clean. But too much noise from outside and/or next door was coming into room as if everything was happening in the room. The wall are thinner than the code I guess and so minimum insulation if any. When next door opens the door, you feel like your door is opened. That was a bit annoying...

The room was clean. But too much noise from outside and/or next door was coming into room as if everything was happening in the room. The wall are thinner than the code I guess and so minimum insulation if any. When next door opens the door, you feel like your door is opened. That was a bit annoying...

Staff was great! Clean rooms and a bar downstairs. The location was the best!

Staff was great! Clean rooms and a bar downstairs. The location was the best!

Great staff, good parking and good breakfast all at a reasonable price!

Great staff, good parking and good breakfast all at a reasonable price!

Parking Lots of noise coming from adjacent room.

Room were clean and comfortable and breakfast was really good Breakfast is only for 2 adults per room if there are 4 adults not all of them are allowed to take breakfast which was bit weird policy. We requested and they gave exception for us

Very loud. You can hear cars on the highway all night. Not worth the price.

Clean, quiet and safe

Clean, quiet and safe

The room was okay, bathroom was not clean. Checking in was horrible.

The room was okay, bathroom was not clean. Checking in was horrible.

Lovely big comfortable room, super clean too. And All the staff from housekeeping to the front desk were super friendly and helpful.

Staf was extremely professional and polite.

Staf was extremely professional and polite.

The water temperature in the shower never got above lukewarm. It would stay lukewarm for a few seconds and then revert to cold. My husband experienced the same.

Everything and everyone was excellent No Internet

Worse place ever

Worse place ever

Everything was smooth and good, except a couple of things. Hot water was not hot enough, and noise from next rooms and outside bothered us a little bit.

Everything was smooth and good, except a couple of things. Hot water was not hot enough, and noise from next rooms and outside bothered us a little bit.

All was fine. I arrived late in the evening and left in the morning to pick up a friend at the airport LAX I did not like paying for parking since I paid so much for the room

Amenities. To get "free" breakfast it was $23 more per person. Parking was $30 and an automatic 20% gratuity was added at the restaurant.

Amenities. To get "free" breakfast it was $23 more per person. Parking was $30 and an automatic 20% gratuity was added at the restaurant.

Yes

Yes

Everyone I spoke to was great and helpful, no mater the time of day The location is central to all of la. Easy to get downtown, gardena, Santa Monica

They didn’t change our towels.

Elevator operation is awful. Wait 3+ minutes and by the time one arrived, it was likely already packed full. So then you would have to wait for another for another 5 minutes and hope it has space. Parking charge is ridiculous, bad breakfast for $25 a person… I mean what are we doing?

Elevator operation is awful. Wait 3+ minutes and by the time one arrived, it was likely already packed full. So then you would have to wait for another for another 5 minutes and hope it has space. Parking charge is ridiculous, bad breakfast for $25 a person… I mean what are we doing?

No breakfast included in the reservation.

No breakfast included in the reservation.

Room was spotless! Best part about my stay was that I was able to check in early!!

Room was spotless! Best part about my stay was that I was able to check in early!!

Staffs are very friendly and helpful.

Staffs are very friendly and helpful.

Great staff!

Great staff!

Cleanliness, good gym amenities, accessible to west side of LA.

Cleanliness, good gym amenities, accessible to west side of LA.

Didn't like the bathroom

Didn't like the bathroom

Great stay

Great stay

After a very long day/eve/night we arrived to find our reservation wasn’t honored. They sent us to another hotel 25 minutes away. The second hotel had a key issue and took an hour to finally get in a room with 2 beds (we are a couple). While the Courtyard paid for the room the inconvenience so late at night was exhausting.

After a very long day/eve/night we arrived to find our reservation wasn’t honored. They sent us to another hotel 25 minutes away. The second hotel had a key issue and took an hour to finally get in a room with 2 beds (we are a couple). While the Courtyard paid for the room the inconvenience so late at night was exhausting.

frfree, but

frfree, but

Clean. Safe parking lot. The staff is awesome.

Clean. Safe parking lot. The staff is awesome.

Staff very friendly and helpful

Staff very friendly and helpful

Xxx

Xxx

Clean room, quiet.

Clean room, quiet.

10/10 👊excellent place ♥️

10/10 👊excellent place ♥️

Food varieties

Food varieties

its always a great stay. i stay there whenever I sm home in CA.

its always a great stay. i stay there whenever I sm home in CA.

Clean room, attentive front desk.

Clean room, attentive front desk.

This was our 2nd time to stay, only because the first time was wonderful! We love all the staff and how attentive they are, especially the breakfast team! Menu was delicious everyday and service was even better! Nothing but smiles at that place and they always make us feel so welcomed. This hotel will always be our go to!

This was our 2nd time to stay, only because the first time was wonderful! We love all the staff and how attentive they are, especially the breakfast team! Menu was delicious everyday and service was even better! Nothing but smiles at that place and they always make us feel so welcomed. This hotel will always be our go to!

Excellent place👍

Excellent place👍

Staff was amazing. Please fix the heater in the jacuzzi.

Staff was amazing. Please fix the heater in the jacuzzi.

Hot water was intermittent, no hot water at all in sink, 2 of 3 elevators out of service for entire stay. One stairwell had floor 1 and 2 doors locked so we had to go back up to 3rd, and cross to opposite stairwell to avoid wait at backed elevator.

Hot water was intermittent, no hot water at all in sink, 2 of 3 elevators out of service for entire stay. One stairwell had floor 1 and 2 doors locked so we had to go back up to 3rd, and cross to opposite stairwell to avoid wait at backed elevator.

Great experience! Great service!

Great experience! Great service!

Buffet was excellent!

Buffet was excellent!

Very disappointed. Forced to take a cold water shower with no hot water. Nobody follow up after complaining to the front desk.

Very disappointed. Forced to take a cold water shower with no hot water. Nobody follow up after complaining to the front desk.

Staff was courteous and the location was perfect, specifically it was super close to the Westfield shopping center.

Staff was courteous and the location was perfect, specifically it was super close to the Westfield shopping center.

I booked due a prior issue with another hotel and I assumed booking with the Marriott would be better, this particular location was not, it was only down to 1 elevator, once we were in the room we had to have a technician come as the TV was turning on. Then the sink had low pressure and no hot water, same for the shower it was low steam with barely luke warm water. It’s an older hotel but at this point either renovations need to go on in the rooms or tear it down and rebuild. Charging the amount to stay there is insane with you hav e to deal with these issues that should looked in to before guest book

I booked due a prior issue with another hotel and I assumed booking with the Marriott would be better, this particular location was not, it was only down to 1 elevator, once we were in the room we had to have a technician come as the TV was turning on. Then the sink had low pressure and no hot water, same for the shower it was low steam with barely luke warm water. It’s an older hotel but at this point either renovations need to go on in the rooms or tear it down and rebuild. Charging the amount to stay there is insane with you hav e to deal with these issues that should looked in to before guest book

The two out if three elevators were not operational, in a 12 floor building for the entirety of the stay and my dad was in a wheelchair. That was a messy visit, they need to do better.

The two out if three elevators were not operational, in a 12 floor building for the entirety of the stay and my dad was in a wheelchair. That was a messy visit, they need to do better.

Only one working elevator made things a bit cramped, The bathroom was a bit small for our liking. No free breakfast included. But the staff was kind and the areas of the hotel were clean.

Only one working elevator made things a bit cramped, The bathroom was a bit small for our liking. No free breakfast included. But the staff was kind and the areas of the hotel were clean.

I understand that check in is usually 4:00 but when people come from out of state sometimes they may arrive earlier. We had to wait about 2 hrs for our room. What I would have done is call housekeeping to let them know they have an elderly couple waiting to check in can you please get a room ready for them. That’s just good customer service.

I understand that check in is usually 4:00 but when people come from out of state sometimes they may arrive earlier. We had to wait about 2 hrs for our room. What I would have done is call housekeeping to let them know they have an elderly couple waiting to check in can you please get a room ready for them. That’s just good customer service.

I would definitely stay again!

I would definitely stay again!

Spotless with a great view.

Spotless with a great view.

From the start, the woman at the front desk, destiny, was super friendly and helpful! Also our room was quiet, so it was easy to sleep there. In the morning the breakfast staff was very welcoming and helpful. The experience was very welcoming, highly recommend just a bit of street noise from the freeway, so maybe bring earplugs.

From the start, the woman at the front desk, destiny, was super friendly and helpful! Also our room was quiet, so it was easy to sleep there. In the morning the breakfast staff was very welcoming and helpful. The experience was very welcoming, highly recommend just a bit of street noise from the freeway, so maybe bring earplugs.

A little pricey

A little pricey

Plusses: Spotless bedding, nice room with working AC, good decor. Free coffee pucks. Bathroom well equipped with soap, shampoo, etc. Reception staff were alert and helpful. Close by to shopping center. Nitpicks: Parking was extra on top of the Expedia charge. Room door had too little clearance so had to be pushed hard to be closed. Shower was clean overall but there could have been a bit more attention to detail. Sink faucet should jut out more.

Plusses: Spotless bedding, nice room with working AC, good decor. Free coffee pucks. Bathroom well equipped with soap, shampoo, etc. Reception staff were alert and helpful. Close by to shopping center. Nitpicks: Parking was extra on top of the Expedia charge. Room door had too little clearance so had to be pushed hard to be closed. Shower was clean overall but there could have been a bit more attention to detail. Sink faucet should jut out more.

Simple and sweet

Simple and sweet

Okay

Okay

Room was decent, clean and comfortable. Only real gripe was the parking, I must have missed the no parking in the description. Parking was $25 a night and I parked on the street the second night of my stay. I looked out of room window and saw the parking lot about 10% full. Not sure why the parking charge at these room prices. I would not stay again because of this.

Room was decent, clean and comfortable. Only real gripe was the parking, I must have missed the no parking in the description. Parking was $25 a night and I parked on the street the second night of my stay. I looked out of room window and saw the parking lot about 10% full. Not sure why the parking charge at these room prices. I would not stay again because of this.

With a delayed flight, we arrived at 2 am and were exhausted. We had a requested a non smoking room. The room smelled so strongly of cigarette smoke, it was unbearable. The window had been left open by staff to alleviate the smell. The only option offered was to stay in the room with a 50% refund. We checked out after 4 hrs and went to another hotel. The night time desk clerk tried to help but she had limited authority.

With a delayed flight, we arrived at 2 am and were exhausted. We had a requested a non smoking room. The room smelled so strongly of cigarette smoke, it was unbearable. The window had been left open by staff to alleviate the smell. The only option offered was to stay in the room with a 50% refund. We checked out after 4 hrs and went to another hotel. The night time desk clerk tried to help but she had limited authority.

Staff was helpful. Room and overall hotel excellent shape.

Staff was helpful. Room and overall hotel excellent shape.

I really liked the people and looking at the mountain

I really liked the people and looking at the mountain

The staff was very welcoming. The room was immaculate. I will definitely recommend this hotel to family and friends.

The staff was very welcoming. The room was immaculate. I will definitely recommend this hotel to family and friends.

Room was clean

Room was clean

Over priced for breakfast - you might as well go to a breakfast spot near the hotel and spend less and have better options /drinks at the bar was overpriced as well might as well find a local restaurant or a bar near the hotel again overpriced

Over priced for breakfast - you might as well go to a breakfast spot near the hotel and spend less and have better options /drinks at the bar was overpriced as well might as well find a local restaurant or a bar near the hotel again overpriced

I love that this hotel is so conveniently located next to a mall with great shops available like Popmart, Trader Joe’s and Target nearby, but is also not that far away from the airport. The parking lot is a little bit of a hassle with having to constantly use the pass to get in and out, but it’s also great as a safety and security feature so in that aspect, I love it. Staff was nice and hotel was nice and clean. Overall, would definitely stay here again.

I love that this hotel is so conveniently located next to a mall with great shops available like Popmart, Trader Joe’s and Target nearby, but is also not that far away from the airport. The parking lot is a little bit of a hassle with having to constantly use the pass to get in and out, but it’s also great as a safety and security feature so in that aspect, I love it. Staff was nice and hotel was nice and clean. Overall, would definitely stay here again.

Great price. Room was clean. Gym was nice. Staff was very friendly.

Great price. Room was clean. Gym was nice. Staff was very friendly.

The food in the restaurant was very good, despite being pricey, The staff were very friendly and accommodating.

The food in the restaurant was very good, despite being pricey, The staff were very friendly and accommodating.

Not clean , room not well maintained

Not clean , room not well maintained

Great location

Great location

ok

We didn’t know we could ask for a microwave until the second week we stayed. We got rid of a lot of food because we didn’t think we could heat it up! Otherwise everything was clean and quiet and very nicely maintained. The restaurant is very comfortable and the food is great. The staff is very friendly and efficient. The parking, however, is too expensive for a two week vacation.

This one of the worst places I stayed out

.

Aiden at the front desk was great! All the staff were very friendly and helpful,

We stayed for one night before we got got on our cruise. The room was clean our reservation included breakfast which was excellent. Staff was very nice.

Excellent hotel

The staff were wonderful! Love the modern decor will definitely stay here again.

Excellent

The only complaint was the hot tub was broken

Close to Airport

The window was extremely dirty. Had to pay $30.00 for parking and could not even get a free cup of coffee. As a Marriott owner, I was extremely disappointed and will never stay at this property nor will recommend it to my friends and business associates.

Great stay.

Great property; perfectly located for LAX and West LA travel

Could use a refresh in the rooms and our particular room - the water pressure was very low

Bed was saggy and uncomfortable. Room 616 was awful! Hair dryer was broken. TV system was fine. Front desk was nice. Hotel itself was clean and nice

Great stay!

Last time I’m staying at this dump.

We stayed for two nights. The first night our air conditioner

Great location, close but not too close to Forum, Sofi, LAX..great staff, very clean property.

Great place, would definitely stay again

All good

Good size room, has a pool, a gym, and water station on every floor. There is no business center and parking is not free.

Nice hotel with friendly staff.

The whole place is great , just didn’t like my room too close to the elevator and the ice machine , too loud !!

The staff was excellent.

nice place

Good location, quiet, snack and drinks available, food service, restaurant and bar on site

Great

I have stayed at this property several times in the past and was really pleasantly surprised that it had been totally upgrades since the last time I stayed there two years ago-new carpeting, furniture, etc.

Chose hotel for location / convenience and cost. Easy access to get towards South Bay, West LA and the Valley. Service was meh. We weren’t told about any amenities when we checked in. It was just here are your keys. I asked if there was bedding for pull out couch in the room and was told some would be sent. Had to call 3 more times before finally getting some. Walls are paper thin and we happened to be near folks who were constantly opening and slamming doors. Pull out couch is a rock - regular king bed was relatively comfortable but there is no actual closet, no extra pillows or bedding. Also had to call to for a clothing iron.

Sound insulation is bad. Highway noise and other guests noise… all very clear

Nice & clean

The property was clean and seemed convenient to local activities. We were able to Uber anywhere we wanted to go! Very close to LAX!

It’s was a great experience

Ok

Nice hotel. Nice cafe inside the hotel for food. Starbucks inside is a plus.

Fridge didn't work ruined my food fire alarm went off at 3 am In our room workers showed up to the door while I was in the shower with no notice

Clean room and bedding👌👍 We liked👍

Excellent services

Bugs in our room

We stayed at the Courtyard for five nights. There is a Westfield Shopping Centre, Sprouts, Trader Joes', CVS, Target and TJ Maxx close by. It is a 15 minute drive from the airport. They used to provide water infused with fruit in the lobby, but they don't anymore. At night, there is apple cider. Rooms are in good condition and there is small fridge and coffee maker inside. There is a reasonable selection of channels on TV. Overall, no issues during our stay. This is the second time that we stayed at this hotel while in Los Angeles.

It’s fine enough.

Very friendly staff and courteous.

.

Everything was great except the hot tub being down and

I enjoyed feeling safe and also my vehicle.

There is no fan in the bathroom, they only leave 1 toilet paper and one towel, we have to ask for it every day.. There is a strong smell in the room and hallways. But everything else is great.

Property is like any other Courtyard, but this location is located in an area where there is no dining or entertainment options. Its a good hotel, but you have to get in your car to do any activities in the area.

The check-in was quick and the hostess was pleasant. The room was very clean and spacious. I only stayed one night, but would return for multiple nights if the option presented itself.

Enjoyed my stay. The staff was wonderful. Will recommend.

We were extremely disappointed with this hotel. Starting from charing guests to check in early--the room is ready where does the cost come from? Then when we went down to the pool, we found the hot tub drained and out of service with unattractive caution tape and cones around it. No where on the site does it say the hot tub was temporarily closed and we wouldn't have stayed there had we known. Also no where was it stated that you have to call if you want your room cleaned and even after I did call we did not get our room cleaned for two days. There was a sign in the bathroom that I'm used to about reusing towels which is fine but that sort of suggests room cleaning doesn't it? Our room had a view of the ugly roof of a meeting room. There was no way to get from the pool back to the hotel without going through the parking lot and then the main doors and then lobby. When I asked about a locked door that would have been more convenient for guests I was told it was "usually unlocked" but it was never unlocked during our stay and there was no guest card key option to unlock it. The lobby staff seemed really uninterested in helping guests. The one bright spot was the staff working the breakfast. They were very attentive and kind. But $25 each for a breakfast buffet that was no better than what most hotels have for free is pretty ridiculous. And the hotel offers no free coffee for guests who don't buy breakfast. I will not be staying here again.

Room was clean and, staff were really nice and helpful.

Overall the stay was good. There is a hint of a smokey smell in the room, and the lighting in the room was a bit dim. The staff was friendly and accommodating.

Everyone was friendly when I arrived for check in. Check in was quick and efficient. I arrived into a beautiful room. I turned on the AC to find it was not working. A quick look discovered that the AC was not plugged into the outlet. Once I plugged the AC into the outlet, everything worked fine. Also, the hot tub was out of order, which was one of the reasons I booked this hotel.

Limpio y comodo

Good hotel. Close to lots of attractions around the area.

Locations was ideal for what we were in town for however there are better options at the same price point

The walls were very thin—heard a lot noise coming from the hall and other rooms. Also, rooms were dark and there weren’t enough lights.

Safe area. Some staff are not professional

Our stay was nice and peaceful. Rooms were clean, staff could have been more friendly and professional but I would definitely come back. The gate isn’t working and you have to call in to have the gate opened and closed every time so that was inconvenient. Other than that a great stay

Great time

Great!

This is, of course, California, and the bathroom sink faucet is required by state law to have a water restricting orifice which really should be 1.414 times its current diameter. Quite frustrating. But the shower was great and had plenty of flow and pressure.

Near to where i wanted to go.

I arrived late from a long day of travel and was informed there would be no water until 7:00 AM the next morning. I was looking forward to a nice shower and even the basics of brushing teeth and using the toilet. All she would do is comp my parking and told me check with the manager if I wanted any more deductions.

Generally, it was OK but extremely disappointed about the parking situation and cost

The dryer only had cool air. The faucet falls off. The shower door won’t close. Terrible experience for 200+ dollars.

The staff was great. They were so kind and accommodating.

Clean

I requested a wakeup call and realized none

The stay was wonderful but the cost was way higher than the amount i booked for...like 700 dollars higher.

25.00 parking added to the room, but it was a decent spot to lay our leads down

Staff was excellent and very accommodating

👍

Location, cleanliness was good. Breakfast not included and a bit pricey.

The breakfast and service is wonderful

Our first time here. Excellent and close to Kerlan Jobe.

Great breakfast!

Too expensive for its service

Great!

Property met my needs. Thank you

We arrived to the hotel and checked in for three adults. We entered the room and there was no extra cover for the third person (for the sleep in sofa) . I called the front desk two times and no one answered, after, I called the house keeper, line was always busy. My husband went down to the front desk and they told him that we will get the stuff in 5 mins. It took about another hour before we got them, we were very tired and falling asleep before we received the extra blanket.

Good staff

Everything was clean. I enjoyed the interior design of public spaces. The water pressure was strong which was a pleasant surprise.

Solid corporate hotel, very clean. Great size TV. Bed is great! Staff was attentive to my needs. Nice little park close by for short walk and a ginormous mall for shopping and dining plus a close by Trader Joe’s.

It fits my needs and provides friendly, competent service.