Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa

Great!

The guy making the omelets was very overwhelmed and overstimulated. He asked for assistance with someone getting onions and they gave him attitude right in front of guest. We waited in line for 45 minutes just for an omelette

During the Friday night of our stay, the bar area was closed for a private event. They moved the evening reception to the area around the fountain but the kitchen wasn't available to order from. The hotel wasn't what I was expecting from an Embassy Suites based on my numerous previous stays.

Amazing experience. The rooms were extremely clean and nice

None

Upon entering, front desk staff were courteous and professional. All smiles. Made you feel at home. Would definitely refer the Embassy Suite to family or friend.

Stayed for 3 nights and the pool was closed for the first 2 nights. No adjustment to our bill was offered or made. Everytime we asked it was the same answer. It would be open tomorrow morning. It appeared to have been closed several days prior to our arrival from what I gathered. Our kids were pretty disappointed seeing as one of the reasons we booked the hotel.was for the pool so thr kids could swim. Had I know the pool was going to be closed, we would've stayed somewhere else.

Clean, quiet, nice. Even the sofa bed was pretty comfy. Would definitely stay here again.

Elevators very slow and 2 not working.

The staff is amazing

Breakfast was great. Great location

Exceptional

The thing that makes this property absolutely fantastic are the wonderful people. Teresa, Aniyah, and Tameka at the front desk are phenomenal representatives of your organization who go out of their way to make people feel comfortable, they are an asset to your organization and should be heralded, not only for their professionalism, but also for their ability to make other women in business feel welcome. I will return with my family and friends to this hotel on a frequent basis base of the service I received from these amazing people.

Bad

We stayed at the Concord, NC Embassy Suites for one night Our friends were there for a week with a Nat'l Cadillac group. The place is clean, welcoming and comfortable! The breakfast was amazing! I will definitely seek out the Embassy Suites for our next trip!

Ice machine laundry machines were not working.

Superb

Everyone’s service was excellent. I really enjoyed my time didn’t want to leave. I definitely will be going back! Thank you all!

The air was NOT working. Maintenance tried to gaslight me into thinking it was the placement of the air but it was literally hot all night. I could hear someone snoring in the other room. Front counter staff was not friendly at all. When I came in, a woman was on the phone for at least 5 minutes. No acknowledgement of my existence, no “one moment” or even a finger to show she will be with me. She did apologize so I’ll give her that. Also had to pay a $75 pet fee for having my little dog in the room for one night, I guess that’s not her fault just thought that was a bit much when my dog was not even there with me my entire stay. Literally, just there to sleep and she was out early that morning. As far as the atmosphere, I felt very uncomfortable. Like I said, you smile and wave at the staff and they look at you like you’re crazy. It was very weird. My experience there was not a great one. Maybe my standards are too high but either way. I will never room at this specific location in Concord again. 0/10 experience.

The entire space The breakfast wasn’t good besides the omelet station

By far my favorite hotel when I’m in the Charlotte area it’s always so nice and clean and very quiet and the breakfast is top tier

Beautiful hotel. Clean rooms, helpful staff.

We stay here every year for the Coca Cola 600 race at Charlotte Motor Speedway. Hotel was redone last year and came our very nice. The only complaint that I had this year was the Wi-Fi. Signal was very spotty, otherwise it is a great place. A short walk to the track

Very clean

Exceptional

This place was amazing!!! I have nothing but absolute

Exceptional

Our family has stayed here every year for the past 7 years for the coco cola 600. This is our first back since the renovation and I’m blown away with the upgrades. The lobby/dining area is so beautiful the rooms looks amazing. Over the years the pool was WAY TOO COLD I was never able to get in. This year the pool is warm. I was able to get fully in but it still could be warmer. Check in was easy. Our room had a lock that didn’t work and the staff wasted no time getting maintenance to help us fix it. It still didn’t work so without hesitation we were moved and upgraded with a balcony. The had house keeping around the clock taking out the trash keeping the hotel very clean and put together. The only thing I’ll complain about is having 2 out of 3 elevators working during a weekend as busy at the cocoa cola 600 and the happy hour bar no longer has more wine options. Breakfast was delicious it’s the one thing that keeps us coming back every year. The chef making the omelettes is killing it.

This hotel is beautiful and the staff are very nice and helpful but they have the most uncomfortable pillows I have ever slept on.

It was beautiful and extremely clean . I loved the cocktail hour. The breakfast is not made to order as advertised. Its a buffet with made to order omelettes The spa was beautiful. Its in the perfect location close to everything . The cleaning staff never came to clean the room until the last day which they came like 8 am none of them spoke english which was a problem i felt like j was in a different country the front desk do not answer the phone which was also a problem and extremely inconvenient. overall i would stay again

Hours for breakfast. Ran out of food on Sun buffet- no yogurt. Food was cold.

Easy access to track and highways Hours for breakfast. Ran out of food on Sun buffet- no yogurt. Food was cold.

Location and that the breakfast ends at 9am. My wife and I got in late and missed it. It’s a great breakfast so we were sad that it ended that early. 30 minutes extra maybe…

Exceptional

The only issue we had was slowness of the elevators due to 1 being out of order. This caused me to use the steps a few times. The hotel has been recently renovated and everything is nice and clean.

Exceptional

Superb

Bar closed

Bar closed

Rooms were clean and staff was courteous

The suite was clean and the breakfast wonderful.

Clean and friendly The Rooms are immaculate

Clean and friendly The Rooms are immaculate

Beautiful property and huge rooms!

Brig food

I was so impressed with how nice it was but the diet coke machine totally won me over. Thank you!

I was so impressed with how nice it was but the diet coke machine totally won me over. Thank you!

Very good

Very good

Superb

It was clean The bed hard and sleeps very uncomfortable

Nicely kept property!

Breakfast bar is why I come each time I'm in town for work.

Passable

Check in was great. The room was so nice, neat and clean. My complaints? Not enough pillows for four people. The shower pressure wasn't the best. Oh and can fans be put in the bathroom? Otherwise, this was a great and most wonderful stay! Breakfast was delicious! Thank you

Breakfast was good but we had to wait 45 min for omelets. Pool was closed which is one of the reasons we booked here. Room was cleaned but warm. Fan was put in there I guess to help circulation.

Location was great. Staff was fantastic. Remodeling meant no pool and restaurant only in the reception area. This won't be a problem long though.

Everyone was super friendly.

Breakfast was awesome

Staff was very polite & professional.

Location Check in wasn’t pleasant, bathroom toilet had a leak toilet water on the floor when checked in. Staff at desk not pleasant!

Location Check in wasn’t pleasant, bathroom toilet had a leak toilet water on the floor when checked in. Staff at desk not pleasant!

Nothing

Hotel very nice. Room clean. Breakfast was just ok and smelled strongly in our room in the morning

Exceptional

Pool was closed didn’t see anything about it while i was booking

Pool was closed didn’t see anything about it while i was booking

We didn’t even check in. The staff was rude. Hotel was being renovated. No water from 10 pm to midnight or later. I prepaid for two rooms and showed them my receipt and they said I only paid for one room. Still trying to get a refund from booking. Had to find another hotel for two rooms at last minute which costs me even more money.

We didn’t even check in. The staff was rude. Hotel was being renovated. No water from 10 pm to midnight or later. I prepaid for two rooms and showed them my receipt and they said I only paid for one room. Still trying to get a refund from booking. Had to find another hotel for two rooms at last minute which costs me even more money.

Exceptional

Everything was amazing

Good Pillows

Good Pillows

Great hotel

Exceptional

Superb

Both where great

Very poor

The free drinks and great omelet station was awesome

The rooms were clean, there was construction going on which we knew about. We just didn’t know that it closed down more than it said on the website. Our room wasn’t very quiet not even due to the construction, but just due the fact that apparently it was right next to like every AC unit that runs the whole building, no reason to have a balcony on a room that you can’t even go out on the balcony because it’s so loud due to the HVAC, buffet was OK

Call to see if they are still renovating!!!!!! We were there for 9 days !! We moved from the 8th floor because renovation was supposed to have started. We were moved to the fifth floor only to find out that they were not doing renovation on the eighth floor. We had no ice machine working on the fifth floor or the fourth floor so we had to go to the sixth floor. We tried to do laundry only to find out that the laundry room was on the second floor and the entire second floor was under renovation so we ended up having to find a local laundromat. After a few days. The hotel was down to only two elevators working. Mind you there was some type of gymnastics convention going on and there was a long wait for the elevator.. we had a problem with the hot water on the eighth floor and then after two days on the fifth floor the water seem to be not as hot . We thought it was maybe from the hotel being overly crowded from the gymnastic competition, but they left, and the water issue was still the same lukewarm water.

Everything Nothing

We did not have any hot water for our entire trip elevators kept breaking stranding us on the elevator. Then when checking out elevators were down completely and had to walk down nine flights of stairs with our luggage.

Very clean property.

There was room renovation during our stay. Other than the noise caused by the construction, everything else is great. Great breakfast.

I couldn’t stay at the property due to remodeling and the pool was down

I really struggle with this review. This hotel was excellent and yet, we stayed at a time of remodel which was hard in itself. Our room was mostly cleaned and nice except for a funky smell which we found when we opened the fridge to find a ton of left overs still in there. There was other trash that indicated the cleaning crew didn’t do their job…not to mention the remote that was made inside one of the beds…and also the deadbolt to our door didn’t work-it just spun in a circle without locking. The staff was nice and sent people to help, but the lock was just add into the electric door mechanism and no as a separate lock which was better but still left us apprehensive. The cleaning gal that came to the door just stood there staring at me and when I started to talk to her she stopped me to get out her Google Translate because she didn’t speak a lick of English! It was so frustrating. The staff tried to fix everything and were kind, but honestly this may have stopped all our future stays…I’m sure if we had come after remodel stuff was done things would have been different. They claimed they were not able to change us to a different room or give us our money back because we got our room off a third party site and that was frustrating. They make everything seem so hard for them.

Exceptional

Although the room I occupied was completely renovated,

Yes

Hotel is under construction had we know this we would not have booked here . The first night the water was Luke warm despite having it turned to the hot position . The second day we had NO water until the next morning.

I chose the hotel for the indoor pool to get there and see that major construction was taking place and the pool was unavailable to my family. The noise from the construction made you want to leave.

Room was in need of remodel. Furniture not comfortable. Beds were adequate. Not a bad stay at all, just not to best.

Choose this hotel due to it's close proximity to a special Easter service I was attending with my Son and Grandson. Woke Sunday morning to prepare ourselves for service and our water was freezing, no hot water. Can you imagine how dishearten we were, attending without a shower. Luckily we found a hotel that would allow us to shower without charging am arm and leg. When I addressed the situation, while quickly checking out, I was offered a simple "sorry." Never ever will we be back. @moneywasted

Beautiful

Very good

Exceptional

Yes the spa was very relaxing and top tier!

The mental door in our room fell and I requested a staff member come to fix it. When he arrived I spoke to him regarding the issue. He literally walked around me and to the item without speaking a word to me. He just came in and pushed it until he fixed it and left. No words. The first floor is under construction so there was noise from it. The major amenities were closed due to construction as well. We came back to the hotel later that night and people were on the property smoking marijuana. Overall an ok experience. However the front desk staff member who checked us in was amazing!!

Always pleasant

Hotel under construction on 2nd floor. No gym access. 1 phone didn't work in suite. Notified front desk. requested housekeeping all 4 nights. They skipped the first one. The dresser drawers had strings attached to them instead of handles.

Nice area that was clean and felt safe. There was some renovations happening but it wasn’t anything that made the stay unpleasant.

The first floor is under construction and around 9am there was a non stop drilling sound that dominated the entire lobby. Three TVs is our room were on but the remotes didn’t work even after multiple reboots. Deadlock was broken for our door. Place has great potential but needs some help.

Cold, cheap Bed was hard and pillows were the cheapest Worst sleep I ever had at a high rate hotel, I've had better sleep at a motel 6.

Was not as expected

Upon arrival it was clear that the hotel is under renovation due to closed off areas and construction sounds. The front desk allowed us to check into a room on the floor being renovated. We got off the elevator onto the second floor and were met with caution tape and chairs blocking the way to our room. A young woman who did not speak English stopped us and I showed her our room number. She moved some chairs and caution tape and motioned for us to go that way to our room but then put the chairs and caution tape back up behind us ! I decided to go back to the front desk as this was clearly not a floor that people should be staying on. No one even apologized for allowing us to go to this floor and acted like we should stay in that assigned room. I refused and insisted on changing our room. Once changed, the new room was fine even with the construction noise but I felt very distressed over the initial ordeal. We went out and came back later in the evening to find a note under our door that water would be turned off at 10am the next morning. Overall this was a very inconvenient stay. I did not feel well informed in advance about the construction or cared about even a little bit once we were there. It was really unfortunate because this was a stay we were excited about and although it was not totally ruined it did diminish our experience.

I was assigned a room on the fifth floor directly above what appeared to be active work or maintenance on the fourth floor, resulting in ongoing noise throughout the day. This made it difficult to rest or relax. In addition, after social hours, there were large gatherings with loud cheering and noise that could be clearly heard from my room. This disrupted my ability to rest after a long day. It seemed that an event or convention may have been taking place, but this was not communicated beforehand. Given these issues and the lack of transparency, this stay did not meet the standard I expect. I would appreciate your review of this experience and consideration of appropriate compensation.

Pet friendly, good breakfast

I couldn't stand the pillows on my bed they were very uncomfortable.

We said we would wait for original room. Wait was only about 20 mins but when we went into room it was only a queen so back to front desk to get the king room we had reserved. 20 mins later we had our reserved room. Next issue was pool was closed due to renovations. I picked this hotel specifically for the pool to swim after an 8 hr trip. Our room was nice but bedside lamps were held together with electrical tape. Finally the "made to order breakfast" was a buffet with an omlet station. All in all it wasnt the Embassy suite experience I ve had in the past

The hotel has nice big rooms. I liked the overall setup

Renovations were going on during our stay, that were not made aware to us until an email a few days before the visit. The room was very spacious and clean. My biggest issue is that pets are allowed. I am highly allergic to dogs and much to my surprise one got on the elevator with it's owner. The elevator was fairly crowded and I did not have time to get off. After that brief ride, my allergy symptoms spiked and pretty much ruined our getaway. There was also another dog that kept barking downstairs in the main area and the barks just echoed throughout.

Embassy Suites are top notch for me.

I do not like that the staff does not know how to treat a people as they see us as an international people and no smile on the face. We are spending so at-least some complimentary things needed no water nothing. Visit in India or other country they will show you what’s the service is called. Guest is the priority but here money looks priority.

Temp was very uncomfortable. No phone in the room to contact guest services

Temp was very uncomfortable. No phone in the room to contact guest services

Great place to stay If breakfast & supper was longer

Staff was kind and professional. Spa was clean and relaxing. Breakfast was delicious and the entire hotel (despite renovations occurring) was clean and quiet.

Staff was kind and professional. Spa was clean and relaxing. Breakfast was delicious and the entire hotel (despite renovations occurring) was clean and quiet.

Checking is 4. Arrived at 3:40 and was turned away.

Checking is 4. Arrived at 3:40 and was turned away.

Is this a real hotel? I waited an hour for a hot dog in this super run down place that’s somehow always booked.

Is this a real hotel? I waited an hour for a hot dog in this super run down place that’s somehow always booked.

I have to give a 3 due to double billing issues that was not resolved ASAP it took me to reach out to my bank to dispute it. And it got resolved on Jan 21 a month later with my bank help. The staff and hotel were very 5 star rate nice location to stay at

I have to give a 3 due to double billing issues that was not resolved ASAP it took me to reach out to my bank to dispute it. And it got resolved on Jan 21 a month later with my bank help. The staff and hotel were very 5 star rate nice location to stay at

It was only for one night , i was not sure about staying here cause the photos looked like an old hotel inside but the place inside was amazing the room was great. No complaints about the hotel just that breakfast ends too early at 9am. And finally, yes i will go back soon.

It was only for one night , i was not sure about staying here cause the photos looked like an old hotel inside but the place inside was amazing the room was great. No complaints about the hotel just that breakfast ends too early at 9am. And finally, yes i will go back soon.

Location Pool and gym were closed Previous event caused them to run out of certain food Last day construction caused water to be shut off for 6 hours. So we had to check out an hour earlier

I usually love staying at this location for our yearly convention. However, lack of planning on their part there is EXTREMELY LOUD construction going on from 8am to 6pm making it impossible to sleep in, talk and enjoy eating the extremely overpriced average food in the courtyard because it’s so loud, they’ve blocked off the bar area, fitness center and you can’t “walk to the loop” which is famously one of the best parts of try convention. But they certainly didn’t cut pricing back! Nearly $1,000 for two nights. Check in supposed to be at 4pm, we arrived after 6pm and were told our room isn’t ready and they don’t know when it will be?!?! Wow. The sink leaked and we had to use close to all our towels to clean it up and the bathtub plug didn’t work so no bath which I love to relax and take after being on my feet at convention all day. No apologies, no discounts, just less service. Now the remodel is definitely very nice, beds comfy and room super clean but I expected more for being sooooo expensive. The hotel sells out each year but they jack the price up triple and take advantage. Do better Embassy!

I usually love staying at this location for our yearly convention. However, lack of planning on their part there is EXTREMELY LOUD construction going on from 8am to 6pm making it impossible to sleep in, talk and enjoy eating the extremely overpriced average food in the courtyard because it’s so loud, they’ve blocked off the bar area, fitness center and you can’t “walk to the loop” which is famously one of the best parts of try convention. But they certainly didn’t cut pricing back! Nearly $1,000 for two nights. Check in supposed to be at 4pm, we arrived after 6pm and were told our room isn’t ready and they don’t know when it will be?!?! Wow. The sink leaked and we had to use close to all our towels to clean it up and the bathtub plug didn’t work so no bath which I love to relax and take after being on my feet at convention all day. No apologies, no discounts, just less service. Now the remodel is definitely very nice, beds comfy and room super clean but I expected more for being sooooo expensive. The hotel sells out each year but they jack the price up triple and take advantage. Do better Embassy!

Very clean very nice great customer service

Very clean very nice great customer service

Nothing The stay was a horrible experience. From check in until check out. The front desk was beyond rude, the AC was not working. The plumbing from our toilet was going on all night. The hotel was dirty. It looked like spit/throw up in the elevator.

The t

The t

the rooms were great, clean and fresh the elevators were out as well as all the ice machines. seem like the staff didn’t know they were down.

Great stay!

Great stay!

I love the indoor view and the breakfast was amazing.

Great

Great

Everything was wonderful and clean. Staff was friendly and welcoming.

Everything was wonderful and clean. Staff was friendly and welcoming.

Nothing

Room was brand new smelt of fresh paint. Pool seemed like it hadnt been cleaned in awhile. Over all tho good stay.

Room was brand new smelt of fresh paint. Pool seemed like it hadnt been cleaned in awhile. Over all tho good stay.

Getting to order room service was a bit tricky

The new renovations N/A

Room looks great and the staff were friendly and efficient!

Room looks great and the staff were friendly and efficient!

This place was was nothing short of amazing, my family stayed here during the winter ice storm and we were greeted by all staff, the services, pool and omg the food was amazing. Definitely a new booking ahead

This place was was nothing short of amazing, my family stayed here during the winter ice storm and we were greeted by all staff, the services, pool and omg the food was amazing. Definitely a new booking ahead

The breakfast was delicious. The room was very clean.

I loved the breakfast and the complimentary drinks!

I loved the breakfast and the complimentary drinks!

The staff was excellent. The front desk really were super friendly very kind. The hotel was not as advertised very gray scale dark no plants, but they told us they were under construction. We ended up getting locked out of our room due to a faulty mechanism, but the manager made it right. The food at the hotel was 10 out of 10.

The staff was excellent. The front desk really were super friendly very kind. The hotel was not as advertised very gray scale dark no plants, but they told us they were under construction. We ended up getting locked out of our room due to a faulty mechanism, but the manager made it right. The food at the hotel was 10 out of 10.

It was a great stay but trying to sleep and right above you there is construction going on. I wanted to sleep in since that doesn’t happen at home due to kids.

It was a great stay but trying to sleep and right above you there is construction going on. I wanted to sleep in since that doesn’t happen at home due to kids.

Yes everything perfect.

Yes everything perfect.

The check in was quick and the front desk staff was kind. Half of the hotel was renovated and half was not. We were assigned to a room on floor 4 which was not renovated yet. The room was clean but outdated. Our heat also was not working very well. It was a chilly night, so this was disappointing. We received two free drinks per adult at the bar, which was nice. We used the pool for a few and that was also clean. We wish there would have been a jacuzzi, but it looks like they removed it. Overall we were pleased.

The check in was quick and the front desk staff was kind. Half of the hotel was renovated and half was not. We were assigned to a room on floor 4 which was not renovated yet. The room was clean but outdated. Our heat also was not working very well. It was a chilly night, so this was disappointing. We received two free drinks per adult at the bar, which was nice. We used the pool for a few and that was also clean. We wish there would have been a jacuzzi, but it looks like they removed it. Overall we were pleased.

The employees were by far the nicest I have ever encountered!

The employees were by far the nicest I have ever encountered!

I tried to cancel but it didnt allow, now i spent 190 on a room i never even to set foot in or checked into

I tried to cancel but it didnt allow, now i spent 190 on a room i never even to set foot in or checked into

The place has been great in the past, but did have an issue this time where my door was propped wide open with a rag when i got back to the room. Not sure how long it was like that. Was relieved to find that nothing was stolen.

The place has been great in the past, but did have an issue this time where my door was propped wide open with a rag when i got back to the room. Not sure how long it was like that. Was relieved to find that nothing was stolen.

Nice people.

Nice people.

Amenities as well as the overall hotel, staff was great also

Amenities as well as the overall hotel, staff was great also

Checkin went smooth... Accommodated my request

Checkin went smooth... Accommodated my request

Very clean room. Spacious. Front desk was

Very clean room. Spacious. Front desk was

Rooms are great. The amenities are excellent. The on-going construction and hotel updates prevent you from relaxing in the hotel during the day.

Rooms are great. The amenities are excellent. The on-going construction and hotel updates prevent you from relaxing in the hotel during the day.

Friendly staff, very clean and remodeled room. Comfortable bed. Only problem we had was not figuring out how to turn heat on.

Friendly staff, very clean and remodeled room. Comfortable bed. Only problem we had was not figuring out how to turn heat on.

Spacious room

Spacious room

I was given the wrong room. I reserved a king balcony room. I got a room with two full size beds and no balcony!

I was given the wrong room. I reserved a king balcony room. I got a room with two full size beds and no balcony!

My kids actually enjoyed the stay which stinks because I will now never return to this location. I do not recommend this establishment.

My kids actually enjoyed the stay which stinks because I will now never return to this location. I do not recommend this establishment.

The hotel was really nice and to have a cleaning service each day was a plus

The hotel was really nice and to have a cleaning service each day was a plus

Had a good overall stay here

Had a good overall stay here

When we arrived, our tvs did not work; two lights were out; the phones did not work, and ac/heating system did not work.

When we arrived, our tvs did not work; two lights were out; the phones did not work, and ac/heating system did not work.

Great breakfast and nice refurbishment of the hotel, housekeeping was not done daily though.

Great breakfast and nice refurbishment of the hotel, housekeeping was not done daily though.

The staff was to return to clean the room, but they did not. After advising the front desk, the staff did not replenish glassware, coffee cups or hand soap.

The staff was to return to clean the room, but they did not. After advising the front desk, the staff did not replenish glassware, coffee cups or hand soap.

Spotless room, very comfy beds and great customer service. My family enjoyed this holiday stay.

Spotless room, very comfy beds and great customer service. My family enjoyed this holiday stay.

Clean updated room , breakfast selection was great and food was delicious Hot Cocoa at the door was great

Clean updated room , breakfast selection was great and food was delicious Hot Cocoa at the door was great

It was ok some of the food was old.

It was ok some of the food was old.

It is outdated place.

It is outdated place.

The room was clean. Staff was wonderful Zoe was great!! Breakfast was very good. Location was excellent

The room was clean. Staff was wonderful Zoe was great!! Breakfast was very good. Location was excellent

Yes! Outstanding!

Yes! Outstanding!

The hotel was under construction and no warning was given before arrival!!! Woke up at 8am Saturday by a jack hammer n other power tools being used right above my room! Terribly disrespectful to not give notice of this situation ahead of my arrival! This was supposed to be a peaceful relaxing weekend but it was ruined because my day started prematurely with renovation work!

The hotel was under construction and no warning was given before arrival!!! Woke up at 8am Saturday by a jack hammer n other power tools being used right above my room! Terribly disrespectful to not give notice of this situation ahead of my arrival! This was supposed to be a peaceful relaxing weekend but it was ruined because my day started prematurely with renovation work!

Excellent experience

Excellent experience

The updates to the hotel were great!

The updates to the hotel were great!

Everything was up to par with room cleanliness , food and staff. Only 1 elevator was in service

Everything was up to par with room cleanliness , food and staff. Only 1 elevator was in service

Old rooms but clean!! Wonderful staff.

Old rooms but clean!! Wonderful staff.

yes. some of the chafing dishes was not hot enough. Overall variety was great

yes. some of the chafing dishes was not hot enough. Overall variety was great

Room never got cleaned. And I had bugs in my room

Room never got cleaned. And I had bugs in my room

Ugly room. I paid $50 for incedental, they just give me back $10 only, when i didn't use anything else or damage anything. Im trying to contact them, they are sending me from one department to another. This is not serious at all. Very deceived.

Ugly room. I paid $50 for incedental, they just give me back $10 only, when i didn't use anything else or damage anything. Im trying to contact them, they are sending me from one department to another. This is not serious at all. Very deceived.

Room were clean, however there was a very odd smell at times.

Room were clean, however there was a very odd smell at times.

The bed was hard, the pillows were too small, & the noise from the construction was too much for the money you spend!!

The bed was hard, the pillows were too small, & the noise from the construction was too much for the money you spend!!

Clean room and staff

Clean room and staff

Cloe at front desk was amazing! All staff were super helpful, kept apologizing for the repair noises. Didn't bother me a bit. Room was so clean and spacious!

Cloe at front desk was amazing! All staff were super helpful, kept apologizing for the repair noises. Didn't bother me a bit. Room was so clean and spacious!

The newly renovated room is amazing.

The newly renovated room is amazing.

The staff was excellent. The amenities offered were absolutely stellar. The drains in the room were very slow so the bathroom flooded during showers. The sink stream very slowly. The construction noise went on later into the afternoon evening hours then anticipated otherwise everyone was super friendly and it’s a nice environment. We do plan to return.

The staff was excellent. The amenities offered were absolutely stellar. The drains in the room were very slow so the bathroom flooded during showers. The sink stream very slowly. The construction noise went on later into the afternoon evening hours then anticipated otherwise everyone was super friendly and it’s a nice environment. We do plan to return.

Hotel was under renovations

Hotel was under renovations

First room was not in good condition no heat bathroom sink was stopped up and TV internet not working first shift staff was great second shift staff was not

First room was not in good condition no heat bathroom sink was stopped up and TV internet not working first shift staff was great second shift staff was not

Ton of inside noise due to construction/renovation. Lasted until the evening

Ton of inside noise due to construction/renovation. Lasted until the evening

Incredible stay overall

Incredible stay overall

Heat wasn't working,nor cable

Heat wasn't working,nor cable

Everything

Everything

And the attentive attentiveness of the staff.

Staff

Amazing!

I was originally booked for the 11th floor which appeared to be the only floor renovated. They changed it at check in. The carpet is nasty and stained. The sofa bed is worn down and hazardous. The king size beds are well worn and have imprints. The gentlemen bartender with glasses has a bad attitude. I imagine he hates the free drinks during happy hour for guests. It is set up to be a relatively quiet hotel even with renovations. Probably will be great when the entire place is renovated but for right now, it was not worth it.

Clean, amenities

Yes

The room was spotless and comfortable. The staff was very courteous!

The corner suite was spacious and the indoor pool was great!

Renovation is taking place.

The upgrade construction took away from the overall comfort. Bottom line is stay was relaxing and I will return to experience the upgrades.

We stay here often, they are currently remodeling which is a little bit of a hindrance but still a great property

I took my best friend her for her birthday. It was a wonderful stay even with the remodeling going on. I would recommend this hotel to anyone. We didn’t get to experience the spa as planned, but overall stay wonderful!

The entire hotel is under renovation. All we heard were tools all day. Service was poor. I never stayed at a Hilton that didn’t have room service until 5pm. Best part of my trip is when we checked out. Do not stay here.

The hotel was under going renovations, which is understandable, however, I booked not knowing this. I really wanted to use the lobby area that was under construction.

Always love an Embassy Suites!

Mold on the walls in the bathroom. Three large bugs on the walls. Massive renovations going on in the hotel. Only 1 elevator working. They gave us a new room and the bedfeame was broken. What was supposed to be a nice weekend away with my wife turned into staying in this dump.

Breakfeast was fresh. Hotel lobby under construction

Construction was continuous throughout weekend stay but room was comfortable. When construction is completed , I would recommend this hotel, but might not return until completion!

The hotel was under construction and pool and golf course was closed. The entire hotel smelled liked paint and dust. First, the manager agreed to give me 20% off the entire stay then she changed it to 1 night only.

The hotel was under renovation. There was no mention of this when taking my reservation. There was a jack hammer working on the floor above our rooms that was unbearably loud. A migraine was in the making. I asked for a refund and was advised that had to be issued through Expedia. It has now been 5 hours and I was advised it could take up to 72 hours to resolve the issue. I’m now in a Hampton Inn and Suites.

The place is being renovated. They misplaced my ice pack as the room refrigerator does not have a freezer area. I waited 10 minutes for them to locate it and somone placed it the refrigerator which wasn't helpful as we live 9.5 hours away and wanted cold beverages during our travel. I don't understand the $8 a day parking cost as it is a standard parking lot. We decided to sleep in one day and left the room around 1130AM. No room service received. No window sheers in the bedroom and dark- out curtains were in need of repair as they did not close completely.

We had a wonderful time and look forward to our next visit with Embassy Suites!

Noisy, dusty and dirty — not great experience Spa was terrible my friend and I each had a service and it was not done well and the amenities were not set up to do a wet service (scrub)

This Place is completely under construction. Looks like a bomb went off in it. Should not be open at this time. Completely unsafe environment. I have a broken leg and the were going to put me on the 8th floor so we wouldn’t “hear the construction”. Then were told 2 of the 3 elevators weren’t working and the 3rd one has been in and out. And currently been out for 2 hours. Immediately contacted Expedia to change hotels. Steer clear of this place! Disaster!

Construction was very loud

Didnt see it

It was satisfying

Two fire alarms in middle of night from people smoking in room. Charged for a night i could not get to per delayed flight

The whole place was under construction with no prior warning before the reservation. The staff was amazing but the rooms it self and the area was not worth how much it actually cost.

Good location. The staff was very friendly and helpful. To the young lady that helped me extend my stay one more day and so much! Hotel undergoing major renovations and they're doing their best to keep it open during this time. Most of the inconvenience was noise during the day This did not really affect my stay as I was not there during the day.

This property is undergoing refurbishing to the original courtyard. I am amazed at how efficient the management is able to keep the noise and interruption to a minimum if inconvenience. All work stopped at 6 pm.

Always a nice place to stay. They are doing renovations which will look nice soon. Only complaint is the breakfast food was not the best. Unseasoned grits and eggs. The omelet was way too greasy. I took 3 napkins trying to get the grease off my plate and make it edible. Other than that nice staff and clean, comfortable rooms.

The construction was a bit of an inconvenience, but all the staff were amazing and accommodating. I really appreciated their patience given the busy weekend and I'm sure it'll be lovely once construction finishes.

I only wish the coffee shop had been open during my stay. Also, if it were possible to offer a paid early check in that would be nice.

Easy to find and easy to enjoy.

Room was not ready. Did not receive right room at first. Toilet barely worked. Was not made aware of free drinks time you had to use it. Leak in lobby. Waited 3 hours for room and now communication about room. Definitely wouldn’t recommend this hotel. Stayed at an embassy before this was nothing like that time.

Our stay way great, but the check in experience was terrible. I waited in a line for over 40 minutes to get checked in. I have never had to wait that long to check in at an establishment.

The night front desk customer service Mr. Dale was absolutely amazing with his help. He took care of the issue that we had & everything came together just beautiful. Thank you for everything.

Very clean facilities and the staff was very attentive. The beds were comfortable, but the pillows were awful! They were the size of throw pillows and barely big enough for your head.

It took over 36 hours before my trash was picked up and bed was made

It was very nice staff was very helpful

The courtesy drinks and breakfast was unexpected and very well received.

The staff were professional, friendly and welcoming. The furniture needs to be updated. And the cleaning staff only surface cleans. But overall it’s a lovely establishment and providing complementary breakfast & free drinks in the evening was a pleasant surprise.

I love this hotel. Omelets made to order daily and its free!

Was tired and ready to lay down and this is how the room looked when I got there didn’t even get the pictures of the bathroom not being clean. The trash cans was in the middle of the floor then when they finally come got the room they made up the bed did not leave no tissue or anything like that in the room so I had to call back down again Worst trip ever after working two months straight 12 hour shifts I was ready for a break and this is what I walked into

The property is dated and dirty peeling wallpaper, sloppy housekeeping bed skirts on the bed were raggedy and falling apart. Lamp shades were discolored and raggedy.

Poor customer service.

Nice stay. Friendly, professional staff. Clean, comfortable room. Nice facility with great food.

The only thing I enjoyed about this place is Zoe who quickly put us in another room away from the people who were loudly partying.

WiFi was difficult to figure out. They said use the lobby WiFi-from the 9th floor? Concierge told us that our son would have to pay for parking even though he was just dropping us off. Had to ask several times to get clarification on parking for visitors that were not staying overnight. Bed mattress was older-sloping in. Carpet looked tired. Breakfast was good. No issues there.

The room was very clean and spacious. Our view was excellent.

Great stay overall. Happy hour and breakfast were great! The room was clean and everything was very smooth for check-in and anything that was needed. My only complaint is about the elevators. They should really think about how to make that more efficient. You’ll wait for a long time for the elevator.

Only 1 night stay

Wonderful breakfast

The air did not work well, the place was a wreck, filthy and smelled so bad. Has NOT been updated since the 70s. No one answers the phone if u call front desk goes right to a busy signal. One of the worst places I have EVER STAYED. Blinds in living room area broken too.

I would love for this property to be renovated so it looks as nice as Embassy Suites Uptown Charlotte. Our check in was good! Trey was phenomenal and his customer service was top tier! It’s always an event there like family reunions. I don’t like to hear kids running and being loud outside the rooms and breaking in front of you to crowd the elevators.

Was a very nice hotel. Room was okay. Door was hard to open and close. Key didn’t work everytime. Bed was so so. Felt like it was leaning to one side. Should have told someone but didn’t want to get kicked out or disrespected by staff. Check in was easy. Zoe was a phenomenal person and helped me with check in and was very friendly. All the other staff we encountered were not as nice and would not even speak to us. Breakfast was decent. Not much selection and most of the food was cold and overcooked. Have to think twice before I decide to return for another stay. Especially with the pricie we paid.

Wouldn’t be my first choice

Staff was excellent, especially the chefs and bartenders! Super polite

no access to coffee in lobby. handicap parking was occupied by non handicapped persons. the guy in the restaurant was rude. Omlette guy was awesome. food was good. bathroom had no conditioner in bottle. not enough usb ports in room.

Great location. Room wasn’t ready at check in.

Very clean and safe was nice

Was perfect. Would stay again.

The bar

I will come again the rooms at excellent it’s wonderful and the breakfast in the dining in the spa I’ll give that thumbs up

The room was nice, it was a corner. Happy hour was pleasant, however better parking is needed. The bed was hard as a brick. Other than that overall decent experience

It was great!

I love this hotel!

Our hotel stay was nice. No complaints. Will come back again.

Pool was down the day we visited

Just use this time to relax the motel was have a convention of troopers but everything was still nice and not too loud.

Great staff, beautiful hotel

The only issue was parking. A large convention was being held. The majority, I would say at least 90% plus, was blocked off. This was a real headache. I was told to park in the rear parking lot. Portions of the rear parking was also blocked. Guest were moving a barricade to get a parking space.

I was not aware that a biker gang took over the whole hotel making it uncomfortable for myself and my 8 year old son! Very loud will not recommend or return.

Great place every time I stay

Property is fine however somewhat outdated.

!

Very noce

Yes all rooms are Suites you get a large comfortable "living room" with tv , couches , dinnig table, coffee table , sink , microwave, small fridge . LARGE bedroom with tv sp if you have kids you don't have to succumb to watching cartoons when winding down for tge day. BUFFET breakfast is included in your stay you get eggs , toast, biscuits and gravy, oatmeal, bacon , sausages, waffle maker , fruits chopped and whole , yogurt snd pastries , with an omelette station or you can order your eggs over easy. Besides the coffee and tea there is a soda fountain machine The staff is friendly you have to scan the QR code in the room to request cleaning. Free wifi and the staff is very friendly. . FREE PARKING . indoor swimming pool. GYM rooms are sound proof .i wish ALLL HOTELS WERE LIKE THE EMBASSY SUITES

Great staff. Nice facility. Good location to PNC arena. Only issues we had were with the room. A/C would not work and room stayed hot all night , shower head detached from wall, room had a lot of wear & tear, uncomfortable mattress, very small pillows, and very basic sheets. Room could have used a clean but nothing egregious. Would stay here again maybe for the convenience/location but was disappointed by the room.

Convenient checkin

We stayed here for a quick get away to the Queen City. My husband and two of our grandchildren ages 12 and 15 mths. The hotel is outdated but everyone was ex

Close to shopping

.

Friendly staff, rooms need upgrades.

Only one night stay, but very pleasant. Friendly, attentive staff, nice facility, nice amenities.

The easy access off highway and the breakfast for my stay

I really like the free breakfast with made to order omelets and the room service was good

Top notch accommodations. Breakfast buffet cold have been hotter, but the choices were amazing.

Amwesone everything about this hotel was on point! Definitely would stay here again.The breakfast was great

great

Great location to the race track if you are going for that and plenty of shopping and resturants close by. Evening reception and breakfast was great!

I was there to join a group, and the exhibition hall, meals, and room were all excellent. I would suggest a sweater or something… all public areas a very deeply air conditioned. The morning breakfasts had something for every appetite, from cold cereal to made-to-order omelets.

For one there is a daily parking fee they dont tell you about till you check in. Two the pool is small and very dirty, there was so much dirt on the walls people were scratching there name in it and the water was cloudy. Now the lobby was clean as well as the room, and one elevator doesnt run so can take some time to get one available as only leaves 2 running.

Nice stay just very large and the way the rooms are laid out made me feel somewhat not safe. Overall the staff was extremely nice and the free breakfast was amazing

The Staff was very kind for the most part, we had some issues with one of the breakfast staff just being a little rude. I was surprised to get a $8.00 dollar a day parking fee as if I park in a parking lot not on the grounds of the Hotel. We were not given any warning about the charge until I got the final bill.

Property too dated. It needs a total rehab. There’s a weird smell in the building as well. Manager’s reception was poor. The buffet didn’t meet the usual embassy suites quality.

Very nice location with good amenities, only downside is the hotel is a bit tired.

All the employees are VERY helpful. The room was so amazing and clean. Bed was very comfortable. Only downfall was the small square pillows. I would rather have a normal size pillow. But great stay !!

Only complaint I have is elevator wait times are crazy

Overall nice place. Staff was friendly.

We stayed for overnight on a road trip. The hotel is on convenient location.

Trey at the front desk was courteous, friendly, helpful & knowledgeable at check-in. Breakfast was exceptionally prepared by Mozell! She can make the most scrumptious omelet and it was so fun to watch her flip those omelets effortlessly! The room was clean & quiet! And just one notation for upper management, The Front Desk staff was always standing & pleasant, even though they were visibly fatigued. I was saddened to see when I checked out that they didn’t even have stools to sit on. Those employees are the first point of contact for your guests, please get those hardworking, delightful, gregarious staff members a stool to sit on.

Friendliness and easiness of check-in. Courteous staff and ample breakfast buffet. They do need more chairs and tables at the breakfast bar

Fragrant relaxing environment with kind, friendly staff.

Excellent breakfast buffet. Hotel room and lobby area very cold. Living area sofa and chair in need of cleaning or replacement.

Staff was very polite and very helpful.

We had a great stay! The staff was friendly and attentive. The wide breakfast selection was a great amenity.

P.S. Now I just have to remember to ask if they have a golf voucher the next time I stay so I can play some golf on my next stay.

Wonderful property

I love staying here. Between the cleanliness, the friendly employees, and how close everything was… It is always such a great stay!!

Pool water was cold!!!

My wife and I stayed here to go to the Coca-Cola 600 Nascar race. The service, cleanliness and comfort was excellent!

Very clean and friendly staff. Super nice room.

It was a great place to stay and so convenient to walk to the NASCAR race which made our stay so much more enjoyable.

Good service

Hotel was clean and staff was friendly. The breakfast was great. It was buffet style.

Horrible check-in experience. Rude staff. Hotel is old and run down. Our room smelled moldy, furniture is really old and outdated. The bed was hard, like sleeping on a stack of cardboard. We will never, ever stay here again. Ever. Room was very expensive for the condition of the hotel. Room was not ready at check-in time. Lastly, the smell of marijuana on our hall was inescapable.

my husband surprised me with a ‘reset’ getaway for my birthday and this couldnt have been more perfect of a choice. im 32 weeks pregnant and he scheduled a massage for me which absolutely delightful. planned our dinner and our events for the nights we were there. the fireplace is gorgeous!! every staff member was helpful to my husband and his goal to keep everything a secret from me i had no idea what the plans were for the days and got to go with the flow, just allow me to not make any choices or any thinking which was great. everywhere in the hotel was clean and smelled amazing, the rooms were spacious and soundproof. struggle a lot bc im a light/sensitive sleeper and usually hear people moving about in their rooms in other hotels but not here. room service was fast and theyre very considerate, did not have to ask for extra sauce napkins utensils nothing they thought about everything. the included breakfast buffet was perfect, it was such an amazing experience. did not want to leave i will definitely stay here again

Plenty of space for 5 adult women. Only complaint is the temp of the room seemed to fluctuate a lot.

The staff is always great, and the breakfast is always tasty. This visit had very loud guests, but other than that, it was a fine stay.

How could this happen if the room is cleaned daily. Even if we saw the different rooms were available we couldn’t change the room. Outside our room was the EHU running all night long.

the cleaning staff was not very friendly. And kne of the men kept banging in our door lime he was going to knock it down. Certainly our stay was not the classy experience that Embassy Suites used to be. Also- bed pillows were squares and barely ample enough to keep your head on to sleep. What happened to regular rectangular pillows??

The rooms needs to be updated but the interior of the hotel is beautiful

I did enjoy the hotel, it was quiet and was clean, the property is due an update for the most part.

The staff was helpful, the room was nice, and I had a wonderful experience!