DoubleTree by Hilton Los Angeles - Commerce

Everything is good 👍

Awesome place

good places

Exceptional

Exceptional

Exceptional

Exceptional

Pleasant

Exceptional

Only complaint I have is the front counter staff were not very friendly especially the man. It was like we were troubling him if we went to the counter which was not often as it was not worth going to him as the couple times I did go to him he was never able to help us even if it was for a simple thing like asking for a blanket.

Very clean room

Very clean room

Nc

The staff did a very nice job

The staff did a very nice job

Everything was perfect.

I enjoyed my stay. Parking is free and close to a very lovely shopping center with a nice food court.

The rooms are good

Good stay. Will be back soon

Clean room staff was amazing. Location was great

The staff was friendly, the upkeep was good and the hotel was very pleasant and inviting. The room was clean and plenty big with closet space and room to feel comfortable for our weekend stay.

My stay was amazing!

We are very disappointed with our stay from Friday through Monday. At no point did housekeeping come to clean the room, and when we requested fresh towels, we did not receive them. Additionally, we were not informed about the $18 per night fee. Overall, this experience was very disappointing.

We had a great experience and everything was perfect and clean

Amazing service and food was amazing ! Everything was great !

Amazing service and food was amazing ! Everything was great !

Didn't have anything

Exceptional

Convenient Jesse, always goes over and above to make the stay beyond enjoyable

Convenient Jesse, always goes over and above to make the stay beyond enjoyable

Did not pay for the breakfast, and there was a security guard for the parking lot.

Very good

Pretty good spot

Staff, Service and Location Lounge chair not comfortable, should be a chair with a long backing. The wall plugs on wall were loose.

Staff, Service and Location Lounge chair not comfortable, should be a chair with a long backing. The wall plugs on wall were loose.

Exceptional

Exceptional

Exceptional

Everything

Overall a bit outdated no fridge in our room. Convenient location with outlets and highways.

The room and restroom were very clean. Easy to check in and out. Customer service was excellent. Parking lot easy and accessible.

Got a free warm cookie at check in. Bed was upgraded to a king size since the initial room was located by the elevator. We were informed it would be too noisy. Much appreciated. Once we settled into the room the front desk called to check if we were pleased with our room and if we needed anything extra. Checked in and out with ease.

Convenient location Nothing

Convenient location Nothing

Clean room. A five star experience.

Pillows gave me a migraine but everything else was lovely.

Exceptional

Staff was great, great location

everything was perfect best vacation ever

Everything was great.

Clean Romo, easy to acces, easy parking

Exceptional

Very good

Staff was amazing and the room we stayed in was quite and close to the pool area very convenient

We didn’t eat breakfast The location was good. You can make the pool, a little warmer and better Wi-Fi

We didn’t eat breakfast The location was good. You can make the pool, a little warmer and better Wi-Fi

Everything

Ok

Great breakfast! Such a surprise having custom omelette available. Staff was super nice especially the breakfast staff and the reception.

The staff was very nice and wonderful to us.

Clean room, great location!

The kitchen staff during our paid breakfasts were wonderful. We ran out of toilet paper, had to ask daily for clean towels and coffee refills. The bathroom was not clean and had moldy looking corners. The sink in the public downstairs bathroom did not work. After checking out, we were charged $18/day for parking when we were told upon checking in that the first 6 rows of parking was free!

room was very clean , beds were so comfortable definitely would go back bathroom was clean

The mall near by. Room was dirty. No fridge in the room. Heavy dust. Sink in bathroom wouldn’t drain. When I called about to see if I could get early check in they couldn’t find my reservation at all.

I didn’t really sleep comfortably here, may have new staff

Very nice and clean. Pool and jacuzzi very clean

Gym was well equip and rooms and beds clean

Staff was wonderful. Nice and clean. They will bring up anything extra you need for coffee or blankets etc. The only issue I had was how loud I could hear each room to the sides of me and the hallway, but other than that everything was great.

Friendly place, clean place, good location, and it’s an overall great check in experience. 5/5.

Rooms were dated. Breakfast was good but expensive. Had to pay for parking!

Connecting rooms way too noisy. It was 11:30pm, told the front desk about it. They didn’t fixed the issue. We ended up leaving the property and booked somewhere else. Real bad experience.

Connecting rooms way too noisy. It was 11:30pm, told the front desk about it. They didn’t fixed the issue. We ended up leaving the property and booked somewhere else. Real bad experience.

Bien pero estuviera mejor si tuviera mini refri y microondas

Bien pero estuviera mejor si tuviera mini refri y microondas

Great people at the counter. So sweet and smart.

Great people at the counter. So sweet and smart.

Shower nozzle had some mold on it and the shower head leaked a little.

Extremely dirty and old. Do not stay here at all costs!!

Extremely dirty and old. Do not stay here at all costs!!

A lot for one night giving the area .

Need to have makeup remover wipes in the rooms.

Need to have makeup remover wipes in the rooms.

After the front desk person arranged no housekeeping and I had also placed the door tag, I discovered my room had been entered. The bed was made my clothes were moved, I front desk person went to the room to verify, I explained that my medications were leftout with the understanding that nobody would enter. Then when checking out the morning clerk said that two water bottles were listed, false claim, the water was removed, but should have not been listed in the first place.

After the front desk person arranged no housekeeping and I had also placed the door tag, I discovered my room had been entered. The bed was made my clothes were moved, I front desk person went to the room to verify, I explained that my medications were leftout with the understanding that nobody would enter. Then when checking out the morning clerk said that two water bottles were listed, false claim, the water was removed, but should have not been listed in the first place.

I picked this hotel because of it's proximity to Citadel Outlets. I moved here from the Commerce Casino and Lodge because of the location. I was able to enjoy a variety of food choices at the outlet mall which were all within walking distance of the hotel. The facilities are clean and they give you a daily bag of snacks and water which was a nice touch. I also liked the little courtyard in between the two buildings. On nice days, I could sit and work in the courtyard. While the breakfast buffet wasn't bad, I don't think it was worth the $27 asking price. I didn't try anything else on the menu but next time, I might go with an ala carte dish.

There's nothing I didn't like

The room needed a fridge, but otherwise the stay was great.

The room needed a fridge, but otherwise the stay was great.

God stay

God stay

The breakfast is not free at this location.

The breakfast is not free at this location.

Check in was a breeze. We needed an early check in and the manager accommodated us. Very good service.

Check in was a breeze. We needed an early check in and the manager accommodated us. Very good service.

Friendly staff, clean and comfortable room. Safe area, walking distance to shopping.

Friendly staff, clean and comfortable room. Safe area, walking distance to shopping.

Room was very clean.

Room was very clean.

Not neat n clean

Not neat n clean

Nothing Everything it was not acceptable

Yes, enjoyed my stay would do it again

Yes, enjoyed my stay would do it again

Room had no fridge or microwave available

Room had no fridge or microwave available

Good for the price

Good for the price

Friday we had neighbors that were extremely loud all night we asked them to quiet down they got louder. Saturday night we had someone that allowed their child to run up and down the halls screaming and laughing until 3-4 am. Other than all that it was great.

I didn't like that the rooms were not cleaned daily. And I had to take the trash out myself daily and ask for trash bags. Very low hospitality.

I didn't like that the rooms were not cleaned daily. And I had to take the trash out myself daily and ask for trash bags. Very low hospitality.

The staff was amazing!

The staff was amazing!

Small room for the price.

So clean and the staff are so accommodating and welcoming. None

Clean and accommodating

Clean and accommodating

Everything is great, the staff is really good at communication

Everything is great, the staff is really good at communication

Close by shopping The heater didn’t work. Very loud noises all night

Very clean, good service.

Very clean, good service.

Our room was clean, the bed was comfy, and the hotel was nice. I was let down that our room didn’t have a fridge though. Several food items we brought had to be thrown away. The staff also wasn’t particularly helpful. We needed to extend our stay they just had us go on Expedia. Unfortunately Double Tree has dozens of hotels in that area and the photos look the same. I accidentally selected the hotel down the street. The staff was too busy talking to each other and seemed annoyed that we asked for help so we just went to the other Double Tree (which was significantly better and their restaurants were open). All in all not a great experience with this hotel.

Our room was clean, the bed was comfy, and the hotel was nice. I was let down that our room didn’t have a fridge though. Several food items we brought had to be thrown away. The staff also wasn’t particularly helpful. We needed to extend our stay they just had us go on Expedia. Unfortunately Double Tree has dozens of hotels in that area and the photos look the same. I accidentally selected the hotel down the street. The staff was too busy talking to each other and seemed annoyed that we asked for help so we just went to the other Double Tree (which was significantly better and their restaurants were open). All in all not a great experience with this hotel.

Clean and staff friendly

Clean and staff friendly

We always love staying here, plus the cookies are an added bonus.

We always love staying here, plus the cookies are an added bonus.

Always a great stay especially next to one of the highest Christmas tree display.

Always a great stay especially next to one of the highest Christmas tree display.

Good location, plenty of shops and restaurants around, good breakfast Originally put me in a room with non working internet connection (staff aware that signal is weak in this room), new room was having good internet, though not smelling the best. ADDITIONAL NOTE: They charged 2 USD additional from my credit card, without any reason, only discovered when checking my card account. Not serious!!

Noisy street side

Checked in early and was not notified at the registration that there will be additional $100 charge for early check in. My card was charged automatically without my knowledge.

Checked in early and was not notified at the registration that there will be additional $100 charge for early check in. My card was charged automatically without my knowledge.

Bad experience that hotel is not for me

Bad experience that hotel is not for me

-

We have stayed at this location for many years and, unfortunately, this will be our last. I complained to the front desk that the toilet wasn't flushing and the bathroom door was near impossible to open once inside the bathroom. A maintenance worker was sent up to plunge the toilet but that didn't come with any improvements and nothing was ever done about the door handle.

We have stayed at this location for many years and, unfortunately, this will be our last. I complained to the front desk that the toilet wasn't flushing and the bathroom door was near impossible to open once inside the bathroom. A maintenance worker was sent up to plunge the toilet but that didn't come with any improvements and nothing was ever done about the door handle.

Restaurant food was only ok.

Restaurant food was only ok.

restroom outdated

Clean

Clean

The rooms are very run down, we have stayed here a few times. You can tell they haven't upgraded or given much maintenance to the property/rooms.

Great location and staff was great

Great location and staff was great

Parking pass was available And complimentary cookie was delicious

Parking pass was available And complimentary cookie was delicious

The staff was helpful, allowed early check-in, and always had double-tree cookies. The only letdown was that breakfast appeared included in our Expedia booking, but we found out it was not when we went to eat.

The staff was helpful, allowed early check-in, and always had double-tree cookies. The only letdown was that breakfast appeared included in our Expedia booking, but we found out it was not when we went to eat.

Staff was courteous and accommodating.

Staff was courteous and accommodating.

Nice & Clean

Nice & Clean

I stayed 1 night. Room was clean and comfortable

I stayed 1 night. Room was clean and comfortable

Walkable to mall and quiet courtyard

Walkable to mall and quiet courtyard

Great

Great

Friendly and offered some cookies. Room was decent and clean. Worked out great for us.

Friendly and offered some cookies. Room was decent and clean. Worked out great for us.

Workspace was perfect

Workspace was perfect

Good

Good

Only downside to our stay is our room had no mini-fridge.

Only downside to our stay is our room had no mini-fridge.

Clean room easy checkin and out

Clean room easy checkin and out

Everything was great! Had dinner at the hotel and the food didn’t disappoint.

Everything was great! Had dinner at the hotel and the food didn’t disappoint.

Everyone was so friendly and nice

Everyone was so friendly and nice

Na

The room was clean, the bed was comfortable, the sofa was not comfortable, but overall we had a great stay.

The room was clean, the bed was comfortable, the sofa was not comfortable, but overall we had a great stay.

Great check in staff and clean rooms

Great check in staff and clean rooms

Good

Good

It’s quiet

It’s quiet

Good

Good

Clean room. Staff was excellent

Clean room. Staff was excellent

Very old hotel

Very old hotel

Great experience. Good location. Clean. Great staff

Great experience. Good location. Clean. Great staff

My stay was very pleasant here. I was just on leisure time from work and decided to drive here and stay. My room was clean, the service was outstanding. The location is also good, because the outlets are right across the parking lot. I will try the restaurant next time I come. The menu had a nice selection of options, but I had already decided to grab some tacos elsewhere. Jason checked in with me by text message during my visit to make sure everything was good and to let me know he was available to help me with anything. This was the first hotel I’ve stayed at that did this so that was cool. Overall this is definitely my go to when I’m in the area. Great value for the money, and service that makes you smile. Thanks Double Tree, see you next time…

My stay was very pleasant here. I was just on leisure time from work and decided to drive here and stay. My room was clean, the service was outstanding. The location is also good, because the outlets are right across the parking lot. I will try the restaurant next time I come. The menu had a nice selection of options, but I had already decided to grab some tacos elsewhere. Jason checked in with me by text message during my visit to make sure everything was good and to let me know he was available to help me with anything. This was the first hotel I’ve stayed at that did this so that was cool. Overall this is definitely my go to when I’m in the area. Great value for the money, and service that makes you smile. Thanks Double Tree, see you next time…

Near the shopping center.

Near the shopping center.

Very lovely staff

Very lovely staff

It was close to every place I wanted to go. The outlet next to the hotel was nice.

It was close to every place I wanted to go. The outlet next to the hotel was nice.

Automatic doors did not work. Parking is overpriced.

Automatic doors did not work. Parking is overpriced.

Love staying here

Love staying here

Toilet had, residue

Toilet had, residue

Great clean room

Great clean room

Large outlet mall 500 feet away.

Large outlet mall 500 feet away.

Terrible customer service. Worst service I’ve ever experienced

Terrible customer service. Worst service I’ve ever experienced

The staff was very friendly and accommodating

The staff was very friendly and accommodating

I have a reasonable stay every time Im here. My one disappointment is always the parking lot at night. Uber drivers almost never know that most of the entrances are closed.

I have a reasonable stay every time Im here. My one disappointment is always the parking lot at night. Uber drivers almost never know that most of the entrances are closed.

Drainage difficult of water at the sink and need a tiny table in the room.

Drainage difficult of water at the sink and need a tiny table in the room.

Too much noise because the first floor is in front to the street, the elevator sounds up and down sound i was bad night

Too much noise because the first floor is in front to the street, the elevator sounds up and down sound i was bad night

There was no coffee in the am, they closed the breakfast at 9:00am I went down assuming it closed later and was rudely told it was closed and I could not get any coffee.

There was no coffee in the am, they closed the breakfast at 9:00am I went down assuming it closed later and was rudely told it was closed and I could not get any coffee.

We always enjoy our stay! Relaxing and quiet!

We always enjoy our stay! Relaxing and quiet!

Quiet

Quiet

Todo muy bien

Todo muy bien

It was a great stay. We enjoyed being near the shops but wished we had more time.

It was a great stay. We enjoyed being near the shops but wished we had more time.

There was an emergency when checking in. The staff handled the entire situation professionally and still provided great service to us. The stay was nice and quiet. Would have liked to stay longer to enjoy the grounds more.

There was an emergency when checking in. The staff handled the entire situation professionally and still provided great service to us. The stay was nice and quiet. Would have liked to stay longer to enjoy the grounds more.

Very nice helpful staff very clean rooms

Very nice helpful staff very clean rooms

Nice and comfortable location. Pretty close to nice shopping aera

Nice and comfortable location. Pretty close to nice shopping aera

Really good

Had a great stay.

Love the location. Fresh cookies. Amenities

Great place

The restroom staff sink was clogged. The shower faucet was broken. Very bad experience.

The hotel was fine but the room and bathroom could have been cleaner (stains on carpet, curtains and dirty spots in shower).

Simple to find and get to, easy freeway access, everything about what you'd expect for a hotel.

For one night it was fine. Breakfast was very tasty. Glad I pre payed for it online though as I saved $15.

place to stay.

Nice and clean hotel , not much in the area just shopping outlets. But i didnt like that my room didnt have a refrigerator or a microwave and they are very strict with bringing breakfast to room . Tried to bring my fruit that i didnt finish at breakfast and she caught me walking towards the door and stopped me an said no food allowed in the rooms but i ordered take out so i was confused besides this everything else was great.

Property is great the rooms are terribly out dated

Amazing location, pool was great- Bed extremely comfortable, great staff.

Won’t stay here again.

This is a fantastic hotel with both the property itself and the staff that are running it. Check in was quick and easy and check out was exactly the same. Will definitely be back on my next trip!

Great location and service

Had a great experience and would happily come back and stay!

Only thing to be aware of is there is no fridge in the room rooms. We brought an ice chest with our drinks and just put ice daily. I highly recommend it whether traveling for business leisure, family, or a date.

Very nice property and room was very clean

It was good but I booked it for the breakfast only to find out the breakfast is not included in the cost. It is $27 per person and I can't even eat in my room as it was dine-in only. I was very disappointed with this. The rest of the service was great and the rooms and property were exceptionally clean.

The outside courtyard was lovely and easily accessible.

Cool

Really good hotel

Very central and convenient. Safe, clean and secure.

Rooms have smell

All my years vacationing in LA this is my most favorite stay!! This property is located in middle of Disneyland & universal studios and best part it’s located in a huge plaza/galleria “Citadel outlets”. One of my most favorite outdoor malls in California!! Price & location you can’t beat!! It’s clean plus 24 hr gym & pool open till 10pm!! This will be my forever go to visiting LA from here on out they have made a life customer.

Quick and easy check in and out. Love the amenities and so many options surrounding the hotel

The staff is always so responsive and friendly. plus the warm cookies makes it more inviting!

.

I no like

Love the place

Safe place, very clean. I would definitely go back again. What I didn’t like was not having a fridge in the room and having to go thru a process to place my card on file again so my wife could check in before me.

Our stay was a 8 out of 10 the restroom can be a bit more clean and i didnt know and not even the front desk told us we can ask for a fridge and microwave in the room at no extra charge they told me till after i checked out and 18 dollars per night for parking is a bit ridiculous even though staying there

It was good but no Minnie fridge

It was a great experience. Only thing is no Mimi refrigerator in the room.

Convenient and quiet

Check in was super fast and the gentleman that helped was so nice! Friendly staff!

Great place to stay

I would definitely recommend this place.

Enjoyed our stay at the Doubletree in commerce close to the event we attended and steps away from Citadel Outlets.

Great staff.

Next to the outlet mall

Have a little and not having a fridge in the hotel is a deal breaker. I love the location and how centralized it is, but as a hilton hotel, be better! We are paying money to stay here, at the least have a basic microwave.

Better than expected

Always enjoy our stay at this hotel.

Clean rooms customer service were great ! I will be coming here more often especially if your driving a large box truck it is so hard to get a motel with a lot of truck parking parking

Disappointed

Stayed 3 nights not once did housekeeping came by had to ask for towels and toilet paper. Attitude when asked for towels

It was nice staying at this hotel

Bathroom is very outdated and could not shower properly

My plans had changed. I booked through expedia for 4 days, needed to only stay one night. Front desk assured me that i could cancel but needed expedua to initiate. Expedia rep contacted front desk and was told i could cancel, however expedia was unable to complete the cancelation and issue refund.

Nicely located inside of a gated are with quick access to the nearby shopping outlet within walking distance. Hotel is clean, quiet and accessible, my room was large and quiet. And if you drive, plenty of parking - I will rent a car on my next trip.

Very spacious rooms

Close to Commerce poker room

The room we stayed was closed to the side street which is noisy .

The lady at the front desk made us a priority every time always had and answer and was very helpful

Excellent location for shopping. 2 mins walk to the Citadel. Lots of great restaurants

Very basic, hallways feel like a hospital out of a horror movie. Terrible unwelcoming vibe throughout the facility.

Love the location

The hotel does an excellent job in an area that is a bit less than desirable, I wouldn’t walk the greater area at night other than to walk across the parking lot to the mall.

Clean and convenient hotel!

It was clean and facility is convenient location. I was very disappointed that pool is not heated and Jacuzzi was out of service for our entire stay.

Staff was friendly.

Property was nice, rooms could use some new carpet and a refresh.

Old but ok to stat

My room air-conditioning kept making noises throughout my whole stay. The bathroom tub wouldn’t let water go down to drain. It will take about 15 minutes to go down.

Room was very good. A fridge would’ve been ideal to help keep our snacks cool but to be honest the kids didn’t let them last long. The selling point has to be that it’s close to the mall. So each evening we could do a little bit of shopping before calling it a night. Would recommend if your plans take you all around LA.

The room was ok. The toilet didn’t work properly. We asked the day we checked in to have housekeeping service the next day. They only replaced the 2 free water bottles and didn’t even do the beds.

Greet location and very accommodating. Clean and comfortable.

The food from the restaurant/bar was subpar

No explanation was given why I was checking in. Honestly I didn’t feel safe with the “security” they have to check in people. Another observation, I was very annoyed with the amount of noise coming through other walls. I had a hard time sleeping.

great hotel

Okay

Nice place an personal

Front desk staff was very professional and helpful

It was a great experience, everything was great, the room and the service. Will be back soon. Thank you :)

The shower head was horrible. Coffee was terrible. Everything is within walking distance and the staff was wonderful.

It was a good experience

The staff are amazing! Awesome place

Always a great stay, been booking with them for over 6 years.

It was a great experience