TownePlace Suites by Marriott Columbus

Holes, in our room. Doors broken. Very outdated and poor maintence

Very spacious, comfortable beds and the kitchen was very useful and had everything needed to feel at away from home

The location was safe. Hot Breakfast was fair.

The location was safe. Hot Breakfast was fair.

Upon arrival we were asked if we would like refresh/house keeping during our stay of 5 days, we said yes. Not once did we get any service. On day 3, I asked the desk to make sure we were indeed on the list for services, asked for fresh towels and what to do with our garbage, seeing we had a kitchen/suite with food rubbish and no garbage bags were in any of our receptacles to start. Day 4, again no services and we were now out of toilet paper. To the front desk again we went. The floors were tacky and the carpets left our socks dirty. They offer free coffee in the lobby, but if it is after breakfast hours, they did not have half and half or plain creamer (I asked the front desk) which meant they had no sugar free options. There is a side entrance, which states that your room key should open it, but it never worked for us.

Booking.com made this experience bad. I can’t totally blame the property because booking was the ones who originally promised me something but did not follow thru on commitment. They had baby roaches. Sofa bed was broken. I did not want to report this, but since I did not receive what I was promised, I wanted everyone to know my experience.

Booking.com made this experience bad. I can’t totally blame the property because booking was the ones who originally promised me something but did not follow thru on commitment. They had baby roaches. Sofa bed was broken. I did not want to report this, but since I did not receive what I was promised, I wanted everyone to know my experience.

This was an amazing hotel

We did not have a good experience . Fridge not working . Bathrooms had hair everywhere . Pool looked grey and very cloudy. Will not go again

Great stay excellent hospitality

Little old but clean and comfortable NA

Little old but clean and comfortable NA

I was in Columbus Georgia for an event at Columbus State University and I wanted a hotel close by. I was pleasantly surprised by how well equipped my room was I've never stayed at a Townplace before. I had a king bed, beautiful big TV, a full kitchen and a large coffee pot with coffee. Compared to the prices of hotels in the area and especially downtown I was a little iffy about the place but it was wonderful I would stay there again in fact some of the people at the conference were complaining about the cost of a few of the hotels they were staying at at the riverfront and I said should have gone to the Marriott

This hotel was really good 10yrs ago. Now it looks like they have never done anything to maintain it. We arrived last Wednesday and after seeing the deterioration of the dining area, and the moldy smell that came out of our room, we tried to leave. Unfortunately we had paid for the whole stay from Wed. last week until today Wed. The hotel refused to refund us our money and we had to stay. We ask Sunday why our room had not beencleaned and we're told that that the reason they had not cleaned was because there was a leak in our room. There was no leak in our room, and we assume that if there was, they would have moved us to another room. We ask for someone to come in and clean, and all they did was make the bed and bring new towels. Both supposedly clean towels had what looked like puvic hair. My wife went outside and asked one of the clears to exchange them. The breakfast was good last week Wednesday but since then it was the same watery scrambled eggs and por sausages. The dining benches and chairs are so worn out that part of the bench was patched up but the other part was still coming apart.

Staff is always friendly & helpful in any way. Good rates, clean & location are perfect for us. Also, they allow our fur babies. We always stay here because it feels like home away from home.

Staff is always friendly & helpful in any way. Good rates, clean & location are perfect for us. Also, they allow our fur babies. We always stay here because it feels like home away from home.

I will never stay here again room was dirty the pull out was broke save your money and stay in your car you get better rest

Manager and front desk were not professional

The cleanliness and location Manager and front desk were not professional

No issues.

The room was nice and clean. Staff was friendly. No issues.

Passable

Exceptional

kitchen and associated dishware. Location close to tennis venue. hot tub would have been nice, A little more equip in fitness room.

Everything was wonderful the clean room ,location was perfect customer service was great also I didn't get the breakfast but I'll definitely be returning ☺️

Everything was wonderful the clean room ,location was perfect customer service was great also I didn't get the breakfast but I'll definitely be returning ☺️

Excellent

Room was not made up. Staff didn’t care. Handed us clean towels. Told us. The manager would be in touch with compensation, but we’ve never heard from them. Dinning area was worn out furniture and buffet was not displayed well and seemed unapealind. Bathroom had very little room for personal toiletries. .

Yes

The people had an attitude and roaches and they would not move us even though there was roach in our room. The front desk people had an attitude

Breakfast was really good. The condition of the property was just a little run down.

Pool was closed the entire stay.

Staff wa

The room was small , breakfast ok

The room was small , breakfast ok

Everything was exactly what you would need I would say the only thing but u may not experience it is in room 115 the headboard isn’t attached so in type of movement it made a noise also the ac unit squeaks when turning on and off so we decided to keep it on every thing else was. Great lived the staff and it was very clean

Everything was exactly what you would need I would say the only thing but u may not experience it is in room 115 the headboard isn’t attached so in type of movement it made a noise also the ac unit squeaks when turning on and off so we decided to keep it on every thing else was. Great lived the staff and it was very clean

Staff was lacking. Room was not clean and was in need of painting, walls dirty, bathroom door would not stay open,

Staff was lacking. Room was not clean and was in need of painting, walls dirty, bathroom door would not stay open,

The staff was so excited to have us N/a

N/a

Staff was friendly, room was comfortable and the kitchenette was convenient.

Staff was friendly, room was comfortable and the kitchenette was convenient.

It was nice, clean and comfortable The person at the desk, when I called to verify pet fee, gave me the wrong information. He said it was $100 deposit but I would get it back when I checked out. When I checked in and it was too late to cancel booking.com reservation, the attendant said no, he was incorrect and it was $100, for 1 night, and I would not get it back. We are Marriott members and we're very disappointed in this. We emailed manager who was on vacation, and explained what happened and wanted a call or email back. Ultimately wanting a refund. Never heard back!!

The person at the desk, when I called to verify pet fee, gave me the wrong information. He said it was $100 deposit but I would get it back when I checked out. When I checked in and it was too late to cancel booking.com reservation, the attendant said no, he was incorrect and it was $100, for 1 night, and I would not get it back. We are Marriott members and we're very disappointed in this. We emailed manager who was on vacation, and explained what happened and wanted a call or email back. Ultimately wanting a refund. Never heard back!!

The dish washer kept going and going. I'm glad we didn't leave the room to come back to it flooding the room or burning up. Also, the stove fan and light didn't work. One of the bedside lamps didn't work. I know it's little things but, I would think they have a maintenance employee on the premises just for the little things.

Staff were very nice. Starting to show its age. Pool needed to be cleaned. Hole ripped in curtain in room.

I enjoyed the whole stay until I get up yesterday and there's 2 extra 300 $ charges. Put my account in negative, I have no clue how I'm going to take care of my mom and survive all month. My card was charged for a extra 600!

The water for taking a bath or even a shower didn't get hot, it stayed cool. Bummer! ?

It was a great stay just wish they had better breakfast

It was a great stay just wish they had better breakfast

Everything was excellent

breakfast below expectation, little choice

breakfast below expectation, little choice

The staff was very nice and professional.

The staff was very nice and professional.

Clean room staff was nice

Clean room staff was nice

The elevator didn’t work, breakfast were just sandwiches and fruits, our TV’s and A/C didn’t work properly. The staff were very nice and friendly.

The elevator didn’t work, breakfast were just sandwiches and fruits, our TV’s and A/C didn’t work properly. The staff were very nice and friendly.

Wasn't that clean and condition for the name of hotel and price.Out of the 4 staff 1 wasn't to friendly.

Wasn't that clean and condition for the name of hotel and price.Out of the 4 staff 1 wasn't to friendly.

The pet fee is ridiculous and very misleading on the website it says pets welcome I didn't see a fee.. it should be refunded if the room was not messed up from the pet..

I stayed here for two nights from Miami. I booked here because it looked nice. I had a great stay but I did have a few problems with the door not locking properly and also the bathroom had stains around the toilet like it wasn’t cleaned properly. Sometimes staff was not even available at the lobby to take care of you. The carts where you put your luggage was nowhere to be found either. The walls are very thin and you can hear everything. The tvs would turn the volume to 100 every time you would change the channel so we had neighbors complaining about the noise. They had free breakfast and variety of options. Great stay if you’re only staying for one night. I liked the location which was close to a few clubs, the mall and a couple restaurants.

I stayed here for two nights from Miami. I booked here because it looked nice. I had a great stay but I did have a few problems with the door not locking properly and also the bathroom had stains around the toilet like it wasn’t cleaned properly. Sometimes staff was not even available at the lobby to take care of you. The carts where you put your luggage was nowhere to be found either. The walls are very thin and you can hear everything. The tvs would turn the volume to 100 every time you would change the channel so we had neighbors complaining about the noise. They had free breakfast and variety of options. Great stay if you’re only staying for one night. I liked the location which was close to a few clubs, the mall and a couple restaurants.

Front desk staff were friendly, helpful, and pleasant. They were terrific. The early morning shift and the person who stared their shift somewhere around 8:30 or 9:00 on Saturday morning were exceptional.

Front desk staff were friendly, helpful, and pleasant. They were terrific. The early morning shift and the person who stared their shift somewhere around 8:30 or 9:00 on Saturday morning were exceptional.

Breakfast meat was cold

Breakfast meat was cold

Was supposed to check in at 3pm and couldn’t check in till after 6pm. I made this reservation months prior to my stay. According to the First lady that was working they didn’t have any rooms available at the time of checkin. Ok fine she took my number and was supposed to call when she had one available, well guess what she didn’t call me at all. She just clocked out and left for that day. Communication is the key when in customer service.

Was supposed to check in at 3pm and couldn’t check in till after 6pm. I made this reservation months prior to my stay. According to the First lady that was working they didn’t have any rooms available at the time of checkin. Ok fine she took my number and was supposed to call when she had one available, well guess what she didn’t call me at all. She just clocked out and left for that day. Communication is the key when in customer service.

Yes

Yes

It was not a bad stay. I came to attend a concert and the Columbus Civic Center was less than 15 minutes away. Staff was very nice. I would stay again if I’m in the area

It was not a bad stay. I came to attend a concert and the Columbus Civic Center was less than 15 minutes away. Staff was very nice. I would stay again if I’m in the area

The room was outdated, dusty and caused my allergies to act up really badly.

The room was outdated, dusty and caused my allergies to act up really badly.

Great value, clean great staff!

Great value, clean great staff!

The rooms were super clean and comfy. The bed was great. The staff was very friendly and helpful. Good experience

The rooms were super clean and comfy. The bed was great. The staff was very friendly and helpful. Good experience

Wonderful stay. Comfortable and save. Staff kind and helpful. Breakfast had great selection. Would definitely recommend to friends.

Wonderful stay. Comfortable and save. Staff kind and helpful. Breakfast had great selection. Would definitely recommend to friends.

Clean room , staff very friendly and professional,everyones was very nice, I will recommend to everyone.

Clean room , staff very friendly and professional,everyones was very nice, I will recommend to everyone.

N/a

The rooms were clean an the staff was very friendly

The rooms were clean an the staff was very friendly

Justin was Fantastic! Can't help but to love him!

Justin was Fantastic! Can't help but to love him!

We called down to the front desk both evenings to ask a question. 1st night it was to verify breakfast times....rang for 10 min and then a man answered "hello" and didn't sound like he worked there. I asked what time breakfast ended and he said maybe 11 or 12 noon....I knew that was wrong and called him out. He said things were going on and to hold so he could get me a front desk person. 2nd night we called about check-out time and again waited for an answer for about 10 minutes. Check out at noon is wonderful! However no mention that they were just going to close breakfast early. Supposed to be 9:30am, we went at 9 and everything was being put away. The lady was super grumpy when asked to unlock the yogurt since the hot food was already put away...she said she wasn't even going to do hot food since it was so slow......I expect the HOT BREAKFAST like we are supposed to get and within the open times that we are told so this was disappointing and the lady was so so rude and grumpy about it.

Try not to get a room on the 1st floor near the entrance & elevator or you won’t sleep well. The King bed was super comfy. The down pillows aren’t my preference.

Try not to get a room on the 1st floor near the entrance & elevator or you won’t sleep well. The King bed was super comfy. The down pillows aren’t my preference.

I have a very nice room for the price I paid. Love that the bathtub is functional. The place could use a facelift. Check in was very pleasant. I hope breakfast is good!

I have a very nice room for the price I paid. Love that the bathtub is functional. The place could use a facelift. Check in was very pleasant. I hope breakfast is good!

Torn window drapes in the room, TV placement in room, hot breakfast selection (did not like the sugar waffles, need plain waffles or pancakes)

Staff very friendly. Walls thin could hear my neighbors. Pool dirty.

Staff very friendly. Walls thin could hear my neighbors. Pool dirty.

Breakfast was nice with a good variety of. Pool area appeared neglected. Gate locked people in and out randomly.

Bugs in the room. Something crawled on me in the middle of the night and woke me up out of my sleep.

Bugs in the room. Something crawled on me in the middle of the night and woke me up out of my sleep.

AC worked good and room was quiet Staff very nice Dirty!!!! Curtains shabby and all were different looking from outside. Windows full of green mold Fixture in BR very rusted

Had to switch rooms because the tv or phone didn’t work

Had to switch rooms because the tv or phone didn’t work

nice

nice

Myself and family enjoyed the weekend stay personnel have excellent 👌 service knowledge and hospitality recommend this hotel to anyone staying in Columbus

Myself and family enjoyed the weekend stay personnel have excellent 👌 service knowledge and hospitality recommend this hotel to anyone staying in Columbus

n/a

The pool was closed the whole time. We were there and employees really could not provide a reason why which was concerning? We travel to Columbus, often to see our military Son but we'll never use this hotel again. It's just not up to the standards it should be for the cost.

The pool was closed the whole time. We were there and employees really could not provide a reason why which was concerning? We travel to Columbus, often to see our military Son but we'll never use this hotel again. It's just not up to the standards it should be for the cost.

It needs to be cleaner

TV's left on in rooms which seems to be a waste of energy.

TV's left on in rooms which seems to be a waste of energy.

We were in town for an AAU tournament. The hotel was extremely close to Columbus State University. Lots of shopping and restaurants nearby.

We were in town for an AAU tournament. The hotel was extremely close to Columbus State University. Lots of shopping and restaurants nearby.

Upon entering the room smelled like mildew. The exterior window's screen was laying on the ground outside. The vent fan in the restroom did not work and hair was every where.

Excellent customer servive

Excellent customer servive

The staff was nice. The hotel had been somewhat updated, but the room had an odor to it. The location was good for us!

The staff was nice. The hotel had been somewhat updated, but the room had an odor to it. The location was good for us!

The staff was amazing, but the location was extremely lacking. The A/C was loud, the pillows were pointless, and the bathroom door was broken.

The staff was amazing, but the location was extremely lacking. The A/C was loud, the pillows were pointless, and the bathroom door was broken.

Nothing

We were there for Army graduation. The location to Fort Benning was good and easy to get to.

We were there for Army graduation. The location to Fort Benning was good and easy to get to.

The staff was very friendly.

The staff was very friendly.

*

*

Nice hotel and staff.

Nice hotel and staff.

Nice place and nice staff.

Nice place and nice staff.

It was perfect

It was perfect

The people make this place. The rooms are good, nice and clean, but the service moves this property way above the usual standard for this price hotel.

The people make this place. The rooms are good, nice and clean, but the service moves this property way above the usual standard for this price hotel.

Room was unclean

Room was unclean

Well we had a couple issues with the room the first room we were in the air was not working in the master bedroom and the door didn’t lock so we were moved to another room and in the master bedroom that door didn’t lock either but we had great service the staff was wonderful and they accommodated us as much as they were able to we frequent this hotel so hopefully our next stay will be better

Well we had a couple issues with the room the first room we were in the air was not working in the master bedroom and the door didn’t lock so we were moved to another room and in the master bedroom that door didn’t lock either but we had great service the staff was wonderful and they accommodated us as much as they were able to we frequent this hotel so hopefully our next stay will be better

Nice property. The room was nice however the refrigerator seemed to have kept going in and out and not keeping our items cold. The doors also opened towards the wall and the fridge door scrubbed the floor which made it difficult for our senior adults to use the appliance.

Nice property. The room was nice however the refrigerator seemed to have kept going in and out and not keeping our items cold. The doors also opened towards the wall and the fridge door scrubbed the floor which made it difficult for our senior adults to use the appliance.

Just like the place and it was clean

Just like the place and it was clean

Good hotel! Clean, safe

Good hotel! Clean, safe

I stayed in room 130. It was nice I would stay again. The only issue I had which I have at a lot of hotels is that the bed is soft. I like a firm mattress.

I stayed in room 130. It was nice I would stay again. The only issue I had which I have at a lot of hotels is that the bed is soft. I like a firm mattress.

Nice place

Nice place

Served it's purpose. Convenient to our needs, decent breakfast, froely staff. Number of "workers" staying for temp work jobs in area, and all nice....just low maintenance folks

Served it's purpose. Convenient to our needs, decent breakfast, froely staff. Number of "workers" staying for temp work jobs in area, and all nice....just low maintenance folks

The staff, especially the front desk management was wonderful. Very friendly and she was immediately responsive when the toilet plugged and fixed it. Also had a worker come up and look at it after that. It's not her fault, but the room could be detail cleaned. Very scummy where the tile meets the rug. Corners have dog hair and crumbs.room smelled a little like vomit initially and the air conditiioner leaks and makes the floor wet or else something was spilled near/under it. The room needs work and did not really match the high quality pics in the photos. Cleaning staff could be bettter but the desk staff was fantastic. Nice clean lobby.

The staff, especially the front desk management was wonderful. Very friendly and she was immediately responsive when the toilet plugged and fixed it. Also had a worker come up and look at it after that. It's not her fault, but the room could be detail cleaned. Very scummy where the tile meets the rug. Corners have dog hair and crumbs.room smelled a little like vomit initially and the air conditiioner leaks and makes the floor wet or else something was spilled near/under it. The room needs work and did not really match the high quality pics in the photos. Cleaning staff could be bettter but the desk staff was fantastic. Nice clean lobby.

It was oerfect

It was oerfect

The traffic noise from the streets made difficult to sleep. I consider the location is the problem.

The traffic noise from the streets made difficult to sleep. I consider the location is the problem.

I like everything except for the breakfast part. It wasnt like the places where u have the pancake machine. And different kind of breakfast meat. So basically i had to go buy breakfast from 1 of the fasfood places!! But overall it was nice

I like everything except for the breakfast part. It wasnt like the places where u have the pancake machine. And different kind of breakfast meat. So basically i had to go buy breakfast from 1 of the fasfood places!! But overall it was nice

The staff are great! Breakfast is always a delightful. Very quiet and safe feeling.

The staff are great! Breakfast is always a delightful. Very quiet and safe feeling.

Review: In comparison to other TownePlace suites Marriott that I’ve seen, this one was quite disappointing. even the lobby area was that of a much less costly hotel. The breakfast was a joke. There was no fresh anything, not even the fruit. They had packaged sausage biscuits and egg And ham croissants. They had the refrigerated unit locked as I was told that the temperature was not cold enough and if they got inspected, they’d be written up for it. The first night in the room, we had no TV. Nobody came up When I called. They just said that they had heard some complaints from other guest and that they would move me to another room. This was after we traveled nine hours and went out to eat and came home at 9 o’clock. That would’ve been a huge inconvenience to change rooms. The next day they did fix it. The room seemed clean enough, however, no one came in to make the beds or anything on our second night. Their main reason/excuse for a lot of things that were sub standard, was that it was not busy for them. So I guess that’s why things were just not up to par. I must say that the young ladies at the desk were very sweet and as accommodating as they could be. I did complain about the TV and told them that we need to be compensated for having no TV in a hotel that was over $100 a night. She did take off one night fee, which was a huge compensation and we were happy with that. I do not blame the employees for the lack of accommodations and services of this hotel. This was purely ma

Review: In comparison to other TownePlace suites Marriott that I’ve seen, this one was quite disappointing. even the lobby area was that of a much less costly hotel. The breakfast was a joke. There was no fresh anything, not even the fruit. They had packaged sausage biscuits and egg And ham croissants. They had the refrigerated unit locked as I was told that the temperature was not cold enough and if they got inspected, they’d be written up for it. The first night in the room, we had no TV. Nobody came up When I called. They just said that they had heard some complaints from other guest and that they would move me to another room. This was after we traveled nine hours and went out to eat and came home at 9 o’clock. That would’ve been a huge inconvenience to change rooms. The next day they did fix it. The room seemed clean enough, however, no one came in to make the beds or anything on our second night. Their main reason/excuse for a lot of things that were sub standard, was that it was not busy for them. So I guess that’s why things were just not up to par. I must say that the young ladies at the desk were very sweet and as accommodating as they could be. I did complain about the TV and told them that we need to be compensated for having no TV in a hotel that was over $100 a night. She did take off one night fee, which was a huge compensation and we were happy with that. I do not blame the employees for the lack of accommodations and services of this hotel. This was purely ma

Everything was great except the pillows. Flat as pancakes

Everything was great except the pillows. Flat as pancakes

Nice it’s like stay in an apartment away from home.

Nice it’s like stay in an apartment away from home.

Pet friendly

Pet friendly

Property was very clean and tucked away from the hustle and bustle of the traffic but convenient enough to adequate shopping and dining interests. Parking, although adequate for the facility, was a little challenging due to accommodation of an event over the weekend. Staff was professional and courteous.

Property was very clean and tucked away from the hustle and bustle of the traffic but convenient enough to adequate shopping and dining interests. Parking, although adequate for the facility, was a little challenging due to accommodation of an event over the weekend. Staff was professional and courteous.

Very tucked away.. and quiet

Very tucked away.. and quiet

Our stay was excellent. The facilities were very clean. The room was very comfortable and accommodating and the staff was excellent. They accommodated us on every question and facilitated every request and need great job!! When time to visit again, I will definitely stay again.

Our stay was excellent. The facilities were very clean. The room was very comfortable and accommodating and the staff was excellent. They accommodated us on every question and facilitated every request and need great job!! When time to visit again, I will definitely stay again.

Need security. Car was stolen on property.

Need security. Car was stolen on property.

The first room, the television or the telephone didn’t work. The room I was moved to was out dated and carpet ripped.

The first room, the television or the telephone didn’t work. The room I was moved to was out dated and carpet ripped.

Friendly and helpful staff. Excellent breakfast and service.

Friendly and helpful staff. Excellent breakfast and service.

Well equipped, clean rooms

Well equipped, clean rooms

Easy and close to the places we wanted to go

Easy and close to the places we wanted to go

I loved that the area was quiet - I would prefer to have veterans discounts applied

I loved that the area was quiet - I would prefer to have veterans discounts applied

Definitely recommend

Definitely recommend

There was a sharp nail from ripped carpet on the floor unknowingly I step on it and injured my foot.

There was a sharp nail from ripped carpet on the floor unknowingly I step on it and injured my foot.

Everything is good

Everything is good

Rooms and hallways need updating. They smell.

Rooms and hallways need updating. They smell.

Stay was good, room very clean. Receptionist wanted to charge $40.00 up front for incidentals. Couldn’t explain what that was for. I could understand if there were items in the room that cost. She ended up not charging. It just didn’t feel right. Other than that, the stay was good

Stay was good, room very clean. Receptionist wanted to charge $40.00 up front for incidentals. Couldn’t explain what that was for. I could understand if there were items in the room that cost. She ended up not charging. It just didn’t feel right. Other than that, the stay was good

Perfect for a family of three-4

Perfect for a family of three-4

Pool was still not ready to be used, some touch up painting and toilet maintenance is needed.

Pool was still not ready to be used, some touch up painting and toilet maintenance is needed.

Parking lot supe dark in some areas

Parking lot supe dark in some areas

All Good

All Good

Clean and good breakfast options. Restaurants nearby,

Clean and good breakfast options. Restaurants nearby,

1. I’m not lucky, I’m your customer.. 2. There is no policy on my itinerary saying I needed to be there by 2:30am.. Hotel was very musty, seems like filters never get changed, floors were dirty inside the room, Most surfaces sticky. Half used rolls of TP hanging.. broken toilet, and so on.

1. I’m not lucky, I’m your customer.. 2. There is no policy on my itinerary saying I needed to be there by 2:30am.. Hotel was very musty, seems like filters never get changed, floors were dirty inside the room, Most surfaces sticky. Half used rolls of TP hanging.. broken toilet, and so on.

The hotel was nice considering the other disgusting hotels in the city. The room was a bit smaller than expected, and the refrigerator didn't work. I reported it to the front desk, but the woman on staff seemed non-chalantly unconcerned. Unfortunately for me, my groceries were lost as result.

The hotel was nice considering the other disgusting hotels in the city. The room was a bit smaller than expected, and the refrigerator didn't work. I reported it to the front desk, but the woman on staff seemed non-chalantly unconcerned. Unfortunately for me, my groceries were lost as result.

floors in lobby were dirty. carpet in hall and room dirty, and worn. Plywood floor visible in room.

floors in lobby were dirty. carpet in hall and room dirty, and worn. Plywood floor visible in room.

Asking the staff for anything such as clean towels or refilling the water container in the lobby was treated as an inconvenience to them. I do not recommend this property.

Asking the staff for anything such as clean towels or refilling the water container in the lobby was treated as an inconvenience to them. I do not recommend this property.

That said, the staff was great. Always met with a smile and asking how they could help.

That said, the staff was great. Always met with a smile and asking how they could help.

nothing unique but very clean and staff nice

nothing unique but very clean and staff nice

All good

All good

Very clean friendly staff

Very clean friendly staff

Best of the best our family loves it!!!

Breakfast was great

Fantastic staff!!!!!

Very clean and well kept. Breakfast options were great for any eater. Felt safe with card entry needed at all doors.

The room had a strange odor. We later found ants in the bed. The staff changed our room. On checkout, we met 2 exterminators who were there to treat several rooms. Hotel manager was not willing to provide compensation for us.

Otherwise, it was fine and convenient for our needs. The breakfast was very nice each day, with several options available.

The stuff was great all but I but overall everything was great

On arrival the dishwasher was still running. I left for dinner and on return it was still running. The previous guest left food in refrigerator that never was cleaned. No ice except tray in refrigerator which I chose not to use considering the unkempt room. The toilet stopped working and the coffee machine didn’t work either. Oh yeah and hole in carpet.

Location

Bathroom needed minor repairs such as wall under shower head, wall near shower faucet. Rug needs replacing by window and front door. All from room 122. Unacceptable for a Marriott hotel I accustomed to stay at.also, air conditioner broke down during last night. Again, unacceptable for the amount of money I paid.

All good

The property is old and needs updates.

I really liked my room, it was very quaint and had all the amenities I needed. The staff was super friendly, and the breakfast was great!

The property needs serious upgrades. The furniture was scratched up and dirty. The roof had cracks and was discolored.

Outlets didnt work and tv barely worked. Rooms need to be cleaner than they were.

.

Always a pleasure to stay at Towneplace Suites. Staff is very courteous and accomodations are nice and clean. Location is excellent and safe. Would recommend to anyone.

Everyone was so friendly

Very welcoming and friendly staff. It felt like home. Definitely a great choice. Breakfast was amazing. So much variety.

It was a great stay. The rooms are really nice and was very clean.

Staff friendly and helpful at check-in.

The rooms were very clean and the service was great.

We enjoyed our anniversary trip and the staff was. Very friendly

Polite and helpful staff. Clean facility

Super friendly staff, good breakfast and comfortable rooms! Was glad to have a kitchen to cook our meals in

Property was very clean and staff was amazing.

Hotel was good for the value. I was impressed by the friendliness of the staff. Superb!

Front desk service was friendly and helpful. But hotel room smelled musty and old, door deadbolt kept triggering as we left room taking some work to close every time, the shower required all kinds of maneuvering to make it work. Breakfast was pretty lackluster. Very close to highway so lots of traffic noise and could hear people above us walkimg around. Would not plan on staying here again.

Check in was not smooth. Then as we were staying there, our reservation was some how cancelled. Someone tried to check into our room at 3 in the morning because of it.