Sonesta Essential Columbus

The only thing I don’t like are the pillows - pillows are small

Victoria was amazing! A one woman show! She was the inly staff member I encountered the whole time and she was doing it all! Give that woman a raise! Very composed and handling everything and everyone in a pleasant and professional manner. Cant give her high enough praise!

We ended our stay early. We booked another hotel in the area. The sheets were spotted, remote control and iron were missing parts. The shower door was hanging by a thread. The air coming out of the air conditioner smelled! Honestly, it was not what we expected.

Convenient Slow elevator and smoking on our floor.

Everything Everything was absolutely perfect

I liked the price. The bed was comfortable and I slept well.

Very comfortable. Great Staff

Passable

The location was in walking distance to family. First off, in the room the remote was broke. When we returned from visiting the key cards didn’t work. Also, the bathroom door had to be picked up to shut it.

The location was in walking distance to family. First off, in the room the remote was broke. When we returned from visiting the key cards didn’t work. Also, the bathroom door had to be picked up to shut it.

Exceptional

The property was clean and the room was so nice and especially for the price! The pool was fun and the sitting areas were so nice. It was quiet. I would most certainly recommend it and also stay again.

Store was out of bottle water.

I liked the air conditioner working properly, staff were helpful. We stayed for 4 nights, during this time they did not pick up the garbage or clean the room. Guest has to put the garbage outside the room. The exhaust fan in the bathroom was extremely noise. It needs to be replaced asap. The electric power outlet in the bathroom was completely loose. We could not plug any appliance. Breakfast was very poor. Parking excellent, plenty of parking. Location is convenient to stores, restaurants and Columbus downtown.

It was in a convenient area and close to just sit anywhere. The front desk staff was very professional. Pool was a plus especially for the little ones. The breakfast choices were good as well just limited. Very clean and nice Hotel overall.

Rochest was in my room, the lady at the front desk. Absolutely terrible property manager. Absolutely terrible breakfast. Terrible food paper behind the dresser. In the bedroom, this was a horrible experience.

Very good

Everything! It was cool when you walked in and very clean. The entire property was exceptional. Very clean and super friendly staff and very welcoming. The rooms were very clean and super comfortable.

Everything! It was cool when you walked in and very clean. The entire property was exceptional. Very clean and super friendly staff and very welcoming. The rooms were very clean and super comfortable.

We enjoyed our stay at this property. We were particularly impressed with the fresh-ground coffee machine in the lobby! Unfortunately, we were not able to sample the breakfast.

Exceptional

There were also several issues with the condition and upkeep of my room. My room ran out of toilet tissue on two separate occasions, which should not happen during a guest’s stay. I was also informed that room service had to be specifically requested rather than routinely provided, and despite staying multiple days, clean sheets were never provided throughout my stay. I chose your property expecting a comfortable and enjoyable experience, but unfortunately the level of service and accommodations fell far below what was expected. Due to the multiple service failures during my stay, I would appreciate your review of this matter and consideration of an appropriate resolution or compensation.

Breakfast needed a vegetarian meal. Parking was secure and safe

Everything

Elevator not working upon arrival. Ice machine on our floor out of order. Our bathroom door literally could not be closed. Breakfast was limited.

A inexpensive stay

Our room was clean but the bathroom need some attention. Stopped up drains, mold around drains. Towels are dingy and some stains on linens. Ceiling tiles had water stains. And not a very professional paint job!

Less than friendly staff, bad/questionable area and very poor outdoor/lot lighting (looked to be operating on less than 20% power). I moved and parked my vehicle in an adjacent body shop's well lit parking lot. This business should charge far less for the service it provides.

Shower doors were 1960 aluminum, the shower knob was loose and would not stay in the hot zone. The toilet was very low. Pillows were horrible and old. Definitely didn’t live up to the Sonesta name.

The hotel was easy to find and had adequate parking. The facility was clean. Sonesta - you need to bump up your game with your free breakfast. It was extremely lacking! No options for those who eat a low carb diet. Your yogurt bar advertises as healthy but your nutrition facts show otherwise - 19g of sugar in one serving and a pitiful 5g of protein. You can do better!

Room was relatively clean. Shower was old and the towels were worn. It waa adequate for a 1 or 2 night stay.

Everything

We did love the 24 hr coffee machine, though. It was the highlight of the stay.

I went to the location and found out that the pool was out of order. I had received half a refund back once I complained.

It smelled like marajuanna the whole stay, the carpet was stained, and the walls and ceiling had water damage

Staff were very friendly Breakfast was just ok Beds were comfortable Pillows were terrible Room was very clean

Everything was excellent

Superb

It was great. About to book again!

Met my needs. Will use again.

Good

After returning to the room on the evening of check-in, I found water on the bathroom floor. I traced it to a leak from the sink. I reported it to the front and asked to be relocated, but there were no other rooms available. Thus, I cleaned the floor myself and put a trash can under the sink to collect the water. I also found that the fill valve in the toilet tank sometimes did not shut off even when the float lifted the shut-off lever as high as it could go. The water would continue to run into the overflow tube, eventually stopping for no apparent reason after 30 or more minutes had passed.

Great 👍

we were given a room that smelled strongly of marijuana and had to switch rooms

Perfecy

The breakfast was sparse, the eggs tasted terrible. The pool was covered in slime and the water was green--like they had not treated it in forever. The front office staff was watching tv everytime we came to the desk. There is only one working elevator. The grounds are dimly lit, if at all in some places. We were also given a room that reaked of cigarette smoke and had to request a change in rooms.

Friendly staff, good complementary breakfast

Hotel was average..not much more to say than that

The breakfast room had plenty of selections, hot eggs and sausage, breads and bagels, yoghurt and cereal and fruits to choose from. The coffee machine was great and juice was also available.

Excellent relaxing stay

The breakfast was just ok, not exciting at all. The bathtub could have been cleaner when I got there and I still didn’t get my $125 back yet. Also I just bought a Pepsi (that’s all they have btw) and a coffee drink and I was charged over $20 for that.

Understaffed

Nothing It just kind of sucks

Nothing It just kind of sucks

Good location and clean Staff could have been nicer but they were good. Pool was not open

Very good

Good location and clean Staff could have been nicer but they were good. Pool was not open

Nice place

Shower and tub old, stained, weak water pressure and shower head badly needs replaced as mostly broken. Bath towels, etc. have seen their best days and need replaced. Breakfast was just ok. Front desk staff were very nice.

Really good

Exceptional

Breakfast and amenities were only okay.

Exceptional

Passable

Exceptional

No hot water

Breakfast has a variety .Very quiet&comfy atmosphere..Staff very helpful Some type of snacks or drinks to offer

Breakfast has a variety .Very quiet&comfy atmosphere..Staff very helpful Some type of snacks or drinks to offer

The reception was very polite and welcoming. The room was more then I needed and was comfortable

Extra locks on doors. Rude staff Kinda sketchy neighborhood

Beds are comfortable. Extra locks on doors. Rude staff Kinda sketchy neighborhood

Exceptional

It was good

It was good

Very good hotel. Friendly staff, clean room, nice location

Very good hotel. Friendly staff, clean room, nice location

The clean room and fresh towels

The clean room and fresh towels

The staff was wonderful! Clean room and good breakfast

The staff was wonderful! Clean room and good breakfast

Overall cleanliness of property.

Overall cleanliness of property.

The place was really nice the staf. Was excellent and helpful.

The place was really nice the staf. Was excellent and helpful.

One small improvement would be for the reception staff to explain you need to say before 8pm if you need your room cleaning the next day. Other than that it was quiet and i would recommebd this for a short stay in Colombus

One small improvement would be for the reception staff to explain you need to say before 8pm if you need your room cleaning the next day. Other than that it was quiet and i would recommebd this for a short stay in Colombus

Breakfast was the best part. Tv good. Towels good. Room temp good. Got in at 4am Noone was around. So much so that I called the hotel from my cell and I stood in front the the desk where the phone was ringing with Noone answering. I did this twice. After yelling hello and walkng around I found an office door and knocked hard. I guess i woke her up. Next room was mediocre. No frills. Carpet just felt dirty. Tired bathroom with mold in corners. Towels good sheets good and temp in room good. Tv also good. Asked for paper copy twice before checking out finally was told it will be emailed to me. But I wanted a paper copy.

Did not eat breakfast

Great place but starting to show some wear

Great place but starting to show some wear

It was clean the staff was very polite and professional no bad experiment at all definitely coming again.

The location of the property. The lobby was clean and welcoming and the amenities were easy to access. It was not as nice as the pictures depicted. There was mold in our bathroom all over the ceiling and the vent fan was hanging out from the ceiling in the bathroom. The heater didn’t work. The bedding was dingy and had stains. The shower was not clean. All the furniture was dinged up and the chair had dried up crumbs, hair and dust all over it. You could never find the receptionist.

Only stayed 1 night. We noticed brown stains on the carpet and mold in the bathroom. Room not clean at all. We left earlier from checkout time.

Only stayed 1 night. We noticed brown stains on the carpet and mold in the bathroom. Room not clean at all. We left earlier from checkout time.

It’s nice a secluded A lot of broken appliances like the shower faucet, bathroom door knob, etc.

Very pleasant. Room was very clean and comfortable. Hot shower and very comfortable beds.

Very pleasant. Room was very clean and comfortable. Hot shower and very comfortable beds.

The breakfast was good.. it was several items to choose from. We don't have any complaints. The coffee.. it was a bit bitter for us, but we managed just fine..

The elevator was down and we had to hit the stairs to the 2 floor back and forth.

Great staff very courteous!

Great staff very courteous!

Staff was nice. Very basic hotel. Room was clean but there was mold in the shower and white comforter had some spots on it. The Continental breakfast was very bare.

Staff was nice. Very basic hotel. Room was clean but there was mold in the shower and white comforter had some spots on it. The Continental breakfast was very bare.

We stayed here mid November and booked this hotel through Expedia. You never know what the hotel is really gonna be like or the area is going to be in until you get there. We were pleasantly surprised. It’s located right next to a Mercedes-Benz dealership and everything we wanted to do was with in 15 minutes.. upon arrival we were created with friendly staff and a prompt response when needed additional towels. I highly recommend this hotel. My husband needs his breakfast every morning and he was happy with the breakfast that was served. Definitely would stay there again.

We stayed here mid November and booked this hotel through Expedia. You never know what the hotel is really gonna be like or the area is going to be in until you get there. We were pleasantly surprised. It’s located right next to a Mercedes-Benz dealership and everything we wanted to do was with in 15 minutes.. upon arrival we were created with friendly staff and a prompt response when needed additional towels. I highly recommend this hotel. My husband needs his breakfast every morning and he was happy with the breakfast that was served. Definitely would stay there again.

Yes breakfast was good with choices

Yes breakfast was good with choices

It was quiet and clean and the staff was friendly

It was quiet and clean and the staff was friendly

Yes

Yes

The front desk lady was so, so nice. She was always so friendly when arriving or departing. You could find her cleaning and the lobby always smelled fresh and clean. I even checked out and realized a forgot something and she put me on hold to personally go check my room and retrieve the item I left. Would def stay there again. The area seemed safe as well.

The front desk lady was so, so nice. She was always so friendly when arriving or departing. You could find her cleaning and the lobby always smelled fresh and clean. I even checked out and realized a forgot something and she put me on hold to personally go check my room and retrieve the item I left. Would def stay there again. The area seemed safe as well.

No hot water and was cold in room

Quiet location. Comfortable beds and room. Bright and airy lobby and breakfast area. Friendly staff. Bathrooms could do with updating.

Staff was terrific and very helpful. Very pleased with our stay. Bed was comfortable and room was clean. Would stay here again. We did not have a pet with us but noticed others and hotel seems very pet friendly with treat jar near entrance .

Staff was terrific and very helpful. Very pleased with our stay. Bed was comfortable and room was clean. Would stay here again. We did not have a pet with us but noticed others and hotel seems very pet friendly with treat jar near entrance .

It's such a beautiful hotel on e you walk in it smell so so good. Everything was amazing just like a quiet place I surely will be back . Keep up the good ood work y'all get 5 ⭐ from me.

It's such a beautiful hotel on e you walk in it smell so so good. Everything was amazing just like a quiet place I surely will be back . Keep up the good ood work y'all get 5 ⭐ from me.

Staff was very hard to find , our door was broke in the bathroom , tub wasn’t clean either ! Wasn’t told about being charged more till I got there !

Staff was very hard to find , our door was broke in the bathroom , tub wasn’t clean either ! Wasn’t told about being charged more till I got there !

Staff was friendly but the ev

Staff was friendly but the ev

Not bad for the price and location

Not bad for the price and location

Great staff, reasonable rates and great area around hotel.

Great staff, reasonable rates and great area around hotel.

Great stay for price! Location and clean!

Great stay for price! Location and clean!

Good

Good

A perfectly adequate overnight pit stop.

A perfectly adequate overnight pit stop.

Friendly staff at check-in. Very clean when you first walk in. Room was nice but they need to work on cleaning the corners. So spider webbs in two corners.

Friendly staff at check-in. Very clean when you first walk in. Room was nice but they need to work on cleaning the corners. So spider webbs in two corners.

The elevator is still out of service. The only rooms available were on floors 3 and up. Some of the steps had broken lose and were sagging when stepped on.

The elevator is still out of service. The only rooms available were on floors 3 and up. Some of the steps had broken lose and were sagging when stepped on.

Breakfast was a little disappointing

Breakfast was a little disappointing

If want to stay at a hotel with no working elevator, a hot and muggy front desk and breakfast area, and a management team with a take it or leave it attitude then this is your place. They are listed as pet friendly but that comes with a steep price. If you are not pleased with that and what a refund so you can go to another hotel Too Bad as neither the hotel nor Expedia will refund your money, even when you never accepted the room. Don’t ask for the general manager as they won’t tell you his or her name or give you their phone number. When you call Expedia they do nothing to help you.

If want to stay at a hotel with no working elevator, a hot and muggy front desk and breakfast area, and a management team with a take it or leave it attitude then this is your place. They are listed as pet friendly but that comes with a steep price. If you are not pleased with that and what a refund so you can go to another hotel Too Bad as neither the hotel nor Expedia will refund your money, even when you never accepted the room. Don’t ask for the general manager as they won’t tell you his or her name or give you their phone number. When you call Expedia they do nothing to help you.

Always a good stay when I go monthly. Elevator hasn’t worked the last 2 months but everything else has been good. Front desk staff are very helpful and accommodating

Always a good stay when I go monthly. Elevator hasn’t worked the last 2 months but everything else has been good. Front desk staff are very helpful and accommodating

Room was very comfortable and clean. The room we reserved was only available on the 3rd floor. Not a problem unless both elevators are out of service. Since my wife and I are in our 60's, I asked if he was going to carry our bags up the stairs. Hard to believe, but he found us a room on the 2nd floor. Ice maker on 2nd floor, men's room urinal in lobby, was out of service and pool was closed. Room and breakfast met our expectations.

Room was very comfortable and clean. The room we reserved was only available on the 3rd floor. Not a problem unless both elevators are out of service. Since my wife and I are in our 60's, I asked if he was going to carry our bags up the stairs. Hard to believe, but he found us a room on the 2nd floor. Ice maker on 2nd floor, men's room urinal in lobby, was out of service and pool was closed. Room and breakfast met our expectations.

This hotel was amazing

This hotel was amazing

Elevator down for whole weekend. Never heard back from GM in regards to email that was sent by hotels.com

Elevator down for whole weekend. Never heard back from GM in regards to email that was sent by hotels.com

It was convenient to my work. Elevators not working. Only working ice machine on the 2nd and 3rd floors. They could not print me a receipt at time of check out. They required and charged me a $100.00 damage deposit which they said would be refunded within 3-5 business days. Parking Lot poorly illuminated. Lights were ON but very dim.

The room was clean and roomie with coffee maker microwave and mini fridge. Shower was great pressure. The coffee maker was not working. I reported it on Saturday and it was replaced. I didn’t like that upon arrival I learned that the two elevators were out of service. Ask the staff if there were other hotels we could go to, but it was a graduation week for new military trainees meaning all hotels in area were booked. They then move my reservations from the fourth floor to the third floorroom near the stairs and my niece and the desk clerk carry my bags to the third floor for me. No maid service until I was leaving on Monday.

Awesome!!!!

Awesome!!!!

The elevators were broken the entire trip, which we were told about but there was no discount given for the inconvenience. Secondly, housekeeping never came to the room in the 4 days we were there. I even requested them to come and at least do a towel switch but they still did not come. When I asked for clean towels after the 2nd day, we were given pool towels.

Scary and elevator is still out

Pool is never open

Elevator didn’t work at all the room wasn’t really clean & it was very hot.. The location was in a nice area tho

The staff was very friendly and welcoming. The air conditioning was cold. The elevator was not working and we were on the 4th floor. Looking back at reviews, it appears that the elevator has been out of service for about a month. Why? When I asked for fresh towels for our second night, I was told they were out. I could come back at 9 when the cleaning staff came in, however I was told at 9:30 they still didn’t have clean towels. Why?

Did not stay because of broken elevator.

Did not stay because of broken elevator.

Lobby had large fans. As if air conditioning was not working correctly.

Lobby had large fans. As if air conditioning was not working correctly.

The staff was nice and responsive to one a housekeeping issue. Food boxes were left in one of the nightstands. It was removed and cleaned. No further issues.

The staff was nice and responsive to one a housekeeping issue. Food boxes were left in one of the nightstands. It was removed and cleaned. No further issues.

Our stay was very nice the room was clean, and the breakfast was good, and the coffee/expresso machine was great. The staff was very accommodating when the elevator was out. I would stay here again.

Our stay was very nice the room was clean, and the breakfast was good, and the coffee/expresso machine was great. The staff was very accommodating when the elevator was out. I would stay here again.

Everyone was friendly and helpful

Everyone was friendly and helpful

However, the elecators were not working.

However, the elecators were not working.

…

…

The pool was green with algea all along the bottom. Its unfortunate b/c my 8 yr old was looking forward to swimming. The elevators were broken. The hallways were very hot. The remote control to the TV was falling apart and barley worked. Its great they allow pets but fleas are unacceptable. Terrible experience and waste of my money.

The pool was green with algea all along the bottom. Its unfortunate b/c my 8 yr old was looking forward to swimming. The elevators were broken. The hallways were very hot. The remote control to the TV was falling apart and barley worked. Its great they allow pets but fleas are unacceptable. Terrible experience and waste of my money.

Second time staying. I thought it was a one time thing but nope the night time person sure seemed he didn't want to be there or even help the guests. Figured they would have gotten the lobby a/c fixed nope still using fan's. Sorry won't be back.

Second time staying. I thought it was a one time thing but nope the night time person sure seemed he didn't want to be there or even help the guests. Figured they would have gotten the lobby a/c fixed nope still using fan's. Sorry won't be back.

Nice beds and clean, solid hotel

Nice beds and clean, solid hotel

bed comfort was ok

bed comfort was ok

It was a clean place to stay the weekend. Breakfast was adequate. Location was good and felt safe.

It was a clean place to stay the weekend. Breakfast was adequate. Location was good and felt safe.

The lobby was very hot, the room was hot when we first got there and had a bad/ old smell. The room did eventually cool down but the mildew smell stayed. The pool water was green so no one went for a swim. The breakfast was horrible so we threw that away and went pickup food. However the shower had wonderful water pressure and well stocked with body wash, shampoo, and conditioner. The hotel seems to be in a safe area with lots of restaurants and shopping close by

The lobby was very hot, the room was hot when we first got there and had a bad/ old smell. The room did eventually cool down but the mildew smell stayed. The pool water was green so no one went for a swim. The breakfast was horrible so we threw that away and went pickup food. However the shower had wonderful water pressure and well stocked with body wash, shampoo, and conditioner. The hotel seems to be in a safe area with lots of restaurants and shopping close by

Very ni e hotel. Would highly recommended

Very ni e hotel. Would highly recommended

Old and somewhat dirty room. No a/c in lobby.

Old and somewhat dirty room. No a/c in lobby.

When I first arrived, I noticed the pool was green and murky. I told the front desk that I was here to swim in the pool and she guaranteed that it was OK to swim in because her children were swimming in the day before. I was there for four nights in the pool was never cleaned and never ready to swim in. There was no compensation given by the hotel because it was paid for through Expedia. The staff was not very nice about the situation and said there was nothing they could do about it.

When I first arrived, I noticed the pool was green and murky. I told the front desk that I was here to swim in the pool and she guaranteed that it was OK to swim in because her children were swimming in the day before. I was there for four nights in the pool was never cleaned and never ready to swim in. There was no compensation given by the hotel because it was paid for through Expedia. The staff was not very nice about the situation and said there was nothing they could do about it.

Sheets were clean but looked old and worn. There were chips behind my bed. The bathtub was clean but looked old and rusted. The water was cold!

Sheets were clean but looked old and worn. There were chips behind my bed. The bathtub was clean but looked old and rusted. The water was cold!

Did not stay there, poor customer service. I waited at the front desk for almost ten minute, guy did not acknowledge me for 10 minutes

Did not stay there, poor customer service. I waited at the front desk for almost ten minute, guy did not acknowledge me for 10 minutes

Very convenient to shopping, dining and area attractions.

Very convenient to shopping, dining and area attractions.

All but one ice maker is broken. The clerk explained that a new owner was why the sign off says $50-100 but she automatically charged me $100. The bathroom on lobby floor smell like mold. Our room is nice except the vent fan in the bathroom is VERY loud.

All but one ice maker is broken. The clerk explained that a new owner was why the sign off says $50-100 but she automatically charged me $100. The bathroom on lobby floor smell like mold. Our room is nice except the vent fan in the bathroom is VERY loud.

Nothing works properly at this hotel. Stained sheets. Very old towels. Shower doors dirty and rusted. TV remote barely works. Pool super dirty. And breakfast was HORRIBLE! No eggs. No nothing! I regret staying at this hotel.

Nothing works properly at this hotel. Stained sheets. Very old towels. Shower doors dirty and rusted. TV remote barely works. Pool super dirty. And breakfast was HORRIBLE! No eggs. No nothing! I regret staying at this hotel.

The room is average, and the bed was comfortable. The television did not work in my room, the pool is out of service. The patio furniture was dry rot. If you are looking to unwind and relax, this is not the place. Management and staff have trouble with comprehension. Because the television and pool were working, I asked for a refund. I was told "No" because the pool is a free service. I will never stay at a sonesta nor will I recommend to it too anyone. The customer service during my checkin was horrible. It was a disappointment.

The room is average, and the bed was comfortable. The television did not work in my room, the pool is out of service. The patio furniture was dry rot. If you are looking to unwind and relax, this is not the place. Management and staff have trouble with comprehension. Because the television and pool were working, I asked for a refund. I was told "No" because the pool is a free service. I will never stay at a sonesta nor will I recommend to it too anyone. The customer service during my checkin was horrible. It was a disappointment.

On every floor it smelled like weed! The room was clean enough for a one night stay and the common areas were immaculate.

On every floor it smelled like weed! The room was clean enough for a one night stay and the common areas were immaculate.

Very good value. People were very attentive and hotel was well maintained.

Very good value. People were very attentive and hotel was well maintained.

It was a great one night stay for a concert away from home. The first desk was so respectful, kind, & attentive to all guests I saw her in contact with. Now, cleanliness, besides the make-up handprint stains all on the bathroom door & not vacuumed floor. Everything seems to be clean. The bed was comfortable but please work on the air ventilation in the elevator & the hallways of the hotels as it was extremely hot in those areas.

It was a great one night stay for a concert away from home. The first desk was so respectful, kind, & attentive to all guests I saw her in contact with. Now, cleanliness, besides the make-up handprint stains all on the bathroom door & not vacuumed floor. Everything seems to be clean. The bed was comfortable but please work on the air ventilation in the elevator & the hallways of the hotels as it was extremely hot in those areas.

Friendly staff at check-in and check-out. Had a little problem with the key cards.

Friendly staff at check-in and check-out. Had a little problem with the key cards.

Amazing!!!

Amazing!!!

upon entering the room I notice an odor of (mold?) but once in the room I don't notice it. The room appears clean. I did have to defrost the refrigerator (no big deal but staff should notice that). I found absolutely no CAFFEINE tea in the room or at the pickup area or cafeteria, I had to drink coffee that I don't care for.

upon entering the room I notice an odor of (mold?) but once in the room I don't notice it. The room appears clean. I did have to defrost the refrigerator (no big deal but staff should notice that). I found absolutely no CAFFEINE tea in the room or at the pickup area or cafeteria, I had to drink coffee that I don't care for.

This may be the worst hotel ive stayed at so far in Georgia. When we got in the room we could see visible stains on the chairs, walls, mattresses and the drawers weren’t even clean. Crumbs and lint in every one. One chair in the room had mold growing on the legs. AC didn’t work and breakfast was only sausage and eggs nothing else.

This may be the worst hotel ive stayed at so far in Georgia. When we got in the room we could see visible stains on the chairs, walls, mattresses and the drawers weren’t even clean. Crumbs and lint in every one. One chair in the room had mold growing on the legs. AC didn’t work and breakfast was only sausage and eggs nothing else.

Great place to stay and get rested. The staff was friendly and very helpful. Rooms are nice and quiet during the night.

Great place to stay and get rested. The staff was friendly and very helpful. Rooms are nice and quiet during the night.

This property very quiet and clean . All the staff I encountered was great .would high recommend

This property very quiet and clean . All the staff I encountered was great .would high recommend

Great place

Great place

older hotel on the inside. limited upgrades

older hotel on the inside. limited upgrades

great place friendly helpful staff

I have been coming here since December when it was. Diamond in haystack. I never had any issues and staff is always helpful. My last two visits were not as pleasing as before as this is no longer a diamond and the cleaning is not as great as before. I still will go there if need be but I'm going to finish the rest of my week at another location and utilize some free points 😁

first time in this one in Columbus. Great stay. Great staff, great breakfast, quiet and orderly hotel (except for fire alarm, but it's for your safety)

It was a suitable stay and convenient to everything we needed during our stay.

Good

Property was clean and well maintained. Service was OK. Unfortunately they sent me to a room that already had a guest in it. It was quite unsettling.

I waited 10 to 15 mins to check in because no one was at the front desk

My daughter actually stayed in the hotel and she said that the bed was extra comfortable and she slept like a dream.

Upon arriving the day of my prepaid reservation, I was met by Helen, the Front Desk Manager, who informed me that although the hotel had clean, empty rooms available, she would not allow me to check in early—unless I paid for an entire second night. Not a standard early check-in fee, but a full additional night’s charge, just to access the room I had already paid for that same day. Following this encounter, Expedia customer service contacted Helen directly to attempt a resolution. She refused to adjust her position, denied a refund for the reservation that had been made just hours earlier, and declined to allow a change of dates or credit the booking for future use. The whole interaction was both inflexible and exploitative. This hotel appears to operate with policies that prey on less experienced or transient travelers, including young servicemembers stationed at nearby Fort Benning. It’s hard to imagine this kind of behavior being tolerated at a reputable property. If you’re looking for fairness, decency, or even the most basic customer service, do yourself a favor and steer clear of Sonesta Essential Columbus. This wasn’t just bad hospitality—it was a deliberate cash grab that disrespected both my time and my patronage.

Clean and quiet. Staff were mostly pleasant. Lobby 24 hour coffee station needed attention (cold coffee and no hot water)

Staff was friendly.

Convenient location, could use better signage.

The breakfast was great, the hotel was quiet and the staff was really helpful!

The first room bed was nasty and tub are stained very bad. Need an update to the hotel.

First time at this property. Asked for a king room that was not rented to animals and was very pleased with cleanliness and all aspects of my room. I will a little concerned about required damage deposit, but that was not charged to my room after checkout, so I will definitely stay again and recommend.

Good hotel for family to stay for a night

Service was amazing but the room didn’t appear to have been vacuumed as there were hair balls and rubber bands all over the floor. The

Convenient location

Due to it being offseason there wasn't as many staff there so it took a while to get checked in. Overall experience was pretty good continental breakfast was as expected but tasted nice. The room was a great size especially when traveling with a child. I was a little sad to pull was closed but I was traveling during off season.

Good hotel staff with decent amenities.

Overall the hotel was comfortable while I was visiting town to bury my father.

Everything you might expect. Good location. Food nearby. Hotel fairly new it seemed. Friendly staff. Our sheets were soiled. Not sure if stained or not clean. Fair price. Breakfast good. Would stay here again.

Awesome

The room was quiet and comfortable! There was always fresh coffee available as well. The staff was friendly and welcoming.

Bad house cleaning, toilet didn’t flush properly and not a very clean

Great place to stay, very safe area, staff was very friendly, will stay again!

First stay at a Sonesta. It was very nice, clean and up-to-date. This location is quiet but close to restaurants.

It was very quiet and clean, but a bit outdated.

Clean room, good breakfast. Front desk was nice and polite. If you have a toddler, remove the mirror hanging by bathroom as it is only secured at top and can swing. There was a huge closet we put ours in. Hallway smelled of Marijuana but did not in room. Had to pay $100 deposit that was not made clear by website. This is a first time I have ever had to pay a deposit traveling as a family.

Quiet and well kept

Been here maybe 8 times an NEVER experienced a problem untill this visit. Bed was made up with stained sheets smdh

My stay was wonderful clean room. Great breakfast

A hold fee of $100 and there is no minibar in the room. Who does this now?

Clean and reasonable

Nice

We found this hotel to be very clean, the room was very comfortable and the breakfast was excellent. We would highly recommend this hotel!

Veru convenient location, easy access to restaurants and shopping. Beautiful entrance, great staff very polite and friendly. Affordable prices, easy check-in. Clean room, just lukewarm water, takes a while to get hot. Thanks.

It would be nice if the room could have a small table and 2 chairs instead of the couch/divan and padded table that was in the extra area. The bathroom walls, and under the sink/counter could be touched up. We plan to return.

Everything was great. The staff was helpful and knowledgeable. Loved the cont continental

It was good

The shower has the best pressure and hot water temp was perfect! The beds are comfy and rooms spacious. There were a couple issues but something easily missed and corrected. Nice area for a walk. Breakfast is 6am to 9am, so they appeared to be out of some items by 8:30 but still choices for a little something before getting on the road. I'll stay here again!

Nice, clean and affordable

Very nice hotel, I decided to stay at them from now on.

Nice people. Breakfast wasn’t tended to very well. Clean. Nice beds.

Definitely will be staying here again!

Nice and clean hotel. Professional and friendly staff

The overall condition of the property was a bit challenging, which made it hard to determine how clean the place actually is. The breakfast was unimpressive. It was obvious that staff work really hard to keep the place up and to accommodate guests. Hopefully management rewards their efforts.

It was fine

Both times the rooms were clean, but so require some updates. The floor lamp in our room was damaged and the bulb was hanging on via wires only. It’s a safety hazard so we reported it at checkout. The rooms are a sizable. Both times our rooms had desk & chair & a lounger. The bathroom is a good size. The hot water& shower pressure are great (4th floor) room. Breakfast is typical of a hotel at this level. Eggs, sausages, toast, pastries, cereal. NO GLUTEN FREE items. Staff is very friendly and helpful. Hotel is a short drive to several eateries, Walmart, and shopping.

The staff was very pleasant.

Staff was friendly. Breakfast was ok, but they do not have any gluten free safe options. A lot of hotels have boiled eggs, but this one doesn’t. Husband said his breakfast was pretty good. We are planning to stay there again on our way back to FL. Lots of dining options nearby (within 10 mi)

The room itself was just ok. Very clear that some remodeling had been done. The bathroom wasnt the cleanest. The place reeked of purple fabuloso. The front desk person was miserable. They also put a $50 hold for incidentals that takes days to come off. This isnt on the listing. I would spend the extra few dollars and stay at one of the other 4 properties that are right there.

Amazing experience, all the way through. Just an amazing stay in general.

The lobby is nice, but the rooms desperately need updating. Carpets were stained and felt dirty, didn’t want to walk barefoot. The shower tile was chipped and stained. The towels and bedding were cheap and scratchy.

Great hotel

We stayed a couple of nights and like the excellent front desk service and the hotel has 2 working elevators. The breakfast was ok with scrambled eggs, varieties of breads, and some fruits. What I didn’t like was the fact that the pool was murky green and had a sign sayin it was closed. Other than that, it’s a nice quiet area about 25 min from Ft Moore.

Additionally, I encountered a problem with the shower. The temperature knob would frequently fall to a dangerously high setting, making it difficult to use safely. I had to hold it in place for my daughter during her bath to prevent any chance of scalding. Overall, I expected a more pleasant stay given the hotel’s reputation. I hope they address these issues to enhance the experience for future guests.

Please look at this and consider correcting a wrong and I will at that time complete the many surveys for satisfaction being sent.

The front desk clerk was very kind. The first room we were out in was dirty. Makeup on the bedding. Bathroom was damaged. The tub was taped together and pouring water. It wouldn't turn off. The second room we were put in smelled horrible and the air condition was not working. The third room we were put in was better.

The staff was very helpful and friendly. Rooms were clean. Well maintained.