Hyatt Place Columbia/Harbison

Amazing stay at an amazing chain

The room was not really cleaned it had a terrible musty mildewy smell the entire floor reeked of marijuana the breakfast was absolutely horrible

Highly recommend. Staff allowed me to do early check-in

Just pass this place up honestly. Also I got down to breakfast at 9:05am and they basically pushed me out and closed the doors on me and that was it for breakfast. Which after I sat down and took a bite it really didn’t matter luckily I’d grabbed a bowl of cereal just in case. Room was extremely loud I was on second floor and I guess the washer and dryer is located directly beneath the bathroom and they ran them all night it sounded like I had a regular washer and dryer next to my bed. Running at the same time and off balance. Just pay 20 more and go to the Hilton.

Exceptional

The staff were very helpful and welcoming. We truly appreciated it after a 10 hr drive. The complementary breakfast was good as well.

I like how spacious the room was and the location was very convenient. The bathroom was not properly cleaned, there was hair and residue left on the curtain.

Loved the room and the breakfast. Got charged extra and ended up leaving early due to constant charges on my card.

Last minute stay on our way to Florida. Right next to a Cracker Barrel so that was convenient. Good breakfast! N/a

The staff were all friendly and helpful. It was a convenient location and the outdoor pool was nice. The hallways had an odor the whole visit

Breakfast was not very good. Suppose to have bar with food, wasn’t open or didn’t exist.

Great location and service The room could have been cleaner

Exceptional

Superb

Exceptional

I truly enjoyed my stay and I plan to visit this facility again or where ever GOD leads me for my next vacations. The room was spectacular, clean, spacious, the cleaning staff was so kind they kept my room spotless, clean, they were so considerate and I was so comfortable I felt like they were spoiling me. Keep up the excellent work 🙏🙏🙏

Location and close access to everything I wanted to do Wasn’t the cleanest. Key cards deactivated every time we left the property

We have stayed here many times because of the same stay every time. Grounds and location are great. Staff always friendly, rooms in good shape.

This Free breakfast was probably the worst breakfast I’ve ever had. The food was edible but there was no organization to it. People were standing and huddled around the toasters making their toast or bagel. It was a mini madhouse.

The elevator was broke and I was stuck2 times, the frog in the room never got cold, no microwave, the pool was closed before 7, breakers was not fresh and fruits were rotten. When I returned the hotel after dinner I had no parking and the guy at the front desk advised me to me to park across the street in the other hotel parking, which was across a busy highway. It was a bad experience

i always have a great stay here

Bad

They didn't have clean rooms ,so I didn't stay

Nothing They didn't have clean rooms ,so I didn't stay

Exceptional

Everything was perfect. Everything was clean it smoked fresh and it was update.

The staff at the front desk were extremely friendly and the rest of the staff on property were also very helpful. Na

It was a very clean room. Very spacious with lots of room. It made traveling with my kids very easy. Very budget friendly, along with photos being identical to what was shown on the website.

The staff at the front desk were extremely friendly and the rest of the staff on property were also very helpful. Na

Friendly, helpful staff. Very clean room with blissfully comfortable beds and nice linens. Quiet and peaceful. No harassment about having my service dog with me. Convenient to shopping, restaurants- Cracker Barrel next door - and I-26. All good!

Friendly, helpful staff. Very clean room with blissfully comfortable beds and nice linens. Quiet and peaceful. No harassment about having my service dog with me. Convenient to shopping, restaurants- Cracker Barrel next door - and I-26. All good!

It was a very clean room. Very spacious with lots of room. It made traveling with my kids very easy. Very budget friendly, along with photos being identical to what was shown on the website.

Exceptional

The service and breakfast was great

The service and breakfast was great

Cleanliness N/a

Cleanliness N/a

Very good

They charged my credit card without my permission for the cost of the stay and incidentals I called them 3 times already still waiting to hear back from manager.

Once you arrive the front area has a very welcome site. What did not like was the room ceiling has sheetrock starting to peel away. The room was clean enjoyed the seating area. The shower area did not have conditioner in the bottle.

I have stayed at this hotel many times but my last stay missed all the marks. Our room was never cleaned despite visiting the front desk to make them aware and ask that it be cleaned as we were out of towels and toilet paper. Beds are very comfortable, staff is nice and the breakfast is good.

We’ll return. I love that experience great place to stay.

Location was convenient. Room seemed unfinished. Faucet in tub was falling off. Half the lights were out. Toilet was not bolted to the floor correctly and rocked. The were unfinished cabinets( missing pieces) And the room smelled like weed.

The lobby was nice Broken elevators acting really scary, staff not blocking them off. A huge group of weed smoking kids were patrolling the parking lot looking into cars ALL NIGHT LONG. Cracked tiles all over bathroom, dirty stained linens, ac unit making horrible squeaky noise, horrible noise transfer from hallways and outside.

Location was convenient. Room seemed unfinished. Faucet in tub was falling off. Half the lights were out. Toilet was not bolted to the floor correctly and rocked. The were unfinished cabinets( missing pieces) And the room smelled like weed.

Exceptional

The lobby was nice Broken elevators acting really scary, staff not blocking them off. A huge group of weed smoking kids were patrolling the parking lot looking into cars ALL NIGHT LONG. Cracked tiles all over bathroom, dirty stained linens, ac unit making horrible squeaky noise, horrible noise transfer from hallways and outside.

Enough room for my whole family Nothing notable

Enough room for my whole family Nothing notable

Staff was awesome. Room was nice. Y'all need to bring back microwaves in the rooms as well as the bar and ability to get food at the bar. Having the bar and and food advertised but not available really put a crimp in our plans. The bathroom fixtures needed repairs. The staff took them down to refer to maintenance.

No microwave

Loved the room design. No microwave

Friendly and fast

Friendly and fast

We were put in a room outside the elevator, and it was super noisy. Partiers at 3:30 AM. Also requested a copy of my receipt and was told i couldn't get one because I booked through booking.com. That has not happened with any other hotels. Breakfast didn't have fruit or yogurt, very small choices compared to other hotels. Had to ask for a second set of towels.

Close to the interstate and easy to get to. Seems like a safe area. Has a Cracker Barrel restaurant located right next door. Gas station nearby. Dog friendly, offered a hot breakfast. Clean and comfortable room. Ice marker did not work and did not have poop bags in the dog walk area which has been the case with both of our stays.

Exceptional

The bathroom area is very small

Close to the interstate and easy to get to. Seems like a safe area. Has a Cracker Barrel restaurant located right next door. Gas station nearby. Dog friendly, offered a hot breakfast. Clean and comfortable room. Ice marker did not work and did not have poop bags in the dog walk area which has been the case with both of our stays.

The bathroom area is very small

Comfortable bed and pillows. Nice sized room. We were put in a room outside the elevator, and it was super noisy. Partiers at 3:30 AM. Also requested a copy of my receipt and was told i couldn't get one because I booked through booking.com. That has not happened with any other hotels. Breakfast didn't have fruit or yogurt, very small choices compared to other hotels. Had to ask for a second set of towels.

Exceptional

My man stop point when I'm coming and going to my daughter for a visit.

Location and that it had a couch in the room Mattress need to be replaced, it was VERY uncomfortable! No support whatsoever. The floor was dirty and had something sticky on it. I always wipe the surfaces down disinfecting them and when I was finished, they were brown. That tells me that it hasn't been cleaned. The entire property smelled liked pot ! I think it was the staff at the front desk because it was stronger down there.

Good

It was nice and comfortable the breakfast was excellent I really enjoyed my stay The night bar area hadn’t opened yet

Exceptional

Shower tub very slippery. Vanity sink low water pressure. Valve in shower broken. Bathroom too small. Bar was closed for remodeling?? Breakfast was minimal!!

It was excellent Everything was good

Location and that it had a couch in the room Mattress need to be replaced, it was VERY uncomfortable! No support whatsoever. The floor was dirty and had something sticky on it. I always wipe the surfaces down disinfecting them and when I was finished, they were brown. That tells me that it hasn't been cleaned. The entire property smelled liked pot ! I think it was the staff at the front desk because it was stronger down there.

The location The front desk help at check in was very rude

Shower tub very slippery. Vanity sink low water pressure. Valve in shower broken. Bathroom too small. Bar was closed for remodeling?? Breakfast was minimal!!

It was nice and comfortable the breakfast was excellent I really enjoyed my stay The night bar area hadn’t opened yet

The location The front desk help at check in was very rude

Need to keep appliances working.... Would I stay there again, yes due to the bed was comfortable , staff was always nice, breakfast was good and clean, so just need to fix basics in room and all would be a 5 star xoxo

Excellent

Sunday breakfast was good 05/17/26 Didn't have a drinking bar

Exceptional

Superb

Location was closer to lake Murray which was the center of our trip Bathroom was dated and claustrophobic feeling. Also there was a damp wet smell like mold inside the bathroom.

Super basic and not great. I mean you’re better off not having anything there.

The bed was clean and comfortable. I slept well. I had to change rooms due to a running toilet in the 1st room. It would not flush. In the 2nd room, the toilet leaked water all over the floor after flushing it. Maintenance did fix the issue. However, it was an inconvenience trying to soak up water all over the bathroom floor. The shower had a nasty spot in it that would not wash away. The elevator down button did not work. Guests had to ride the elevator up, then down. I used the stairs when I could. Breakfast ended at 10:00, but ran out of sausage at 9:00. Eggs were soggy as well. Unfortunately, my stay was not good.

Exceptional

Didn't have breakfast Couldn't watch TV. Romote control wasn't working right. Called front desk and no one ever came. So I couldn't watch TV at all that night.

The bed was comfortable, firm. Good water pressure in the shower! We really enjoyed the breakfast bar. Fresh choices!

Comfortable bed. Spacious room. Good water pressure on the shower! And the breakfast options were tasty and more than expected! Would stay here again.

The hotel smelled very clean. Hotel employee at the front desk was so polite and accommodating, he took his time and made sure I was comfortable and happy before going to my room. Amazing customer service!

Hotel room air conditioning filter was disgusting. Cleaning people never left clean towels but took all old ones. Trash cans always over flowing in breakfast area and front desk. Water did not work on Sunday morning at 430 but came back on. Key cards never worked and had to keep getting them reprogrammed, elevator ok 4th floor down button did not work so had to go to higher floors then go bank down. .

The location was convenient The guy at the front desk could have been friendlier when I checked in, the elevator didn’t work properly, the water went out first thing in the morning, no microwave in the room, no phones in the room… Definitely not worth what I paid. Felt like one step up from the Red Roof Inn.

The breakfast each morning was very good with some variety each day. My wife would have liked to see bacon in lieu of the sausage. One complaint was the noise from the domestic hot water pump. They were working on getting it fixed. Also, the rooms were lacking in good locations of plugs considering all of the electronics typically carried by travelers. Staff was wonderful! Facility very clean.

Floor in room was dirty, sticky. Black hair in shower. Breakfast buffet closes at 9:30 staff was cleaning and putting away items by 9:15 and asking guest to move out of the way. All ice machines were not working. The website and in-room materials falsely advertise a on-site bar and restaurant that has been closed for months. This is deceptive marketing. This is not the level of service I would expect from Hyatt. We talked to the manager Brendon upon check out. Told him that we were not happy with the level of service, cleanliness and the negligent maintenance resulting in a safety hazard, compromising guest safety due to water intrusion. He said there was nothing he could do as we booked through Expedia. I understand payment is with Expedia, but the experience is with Hyatt. I expected a proactive approach to this issue, rather than a strategy to avoid it. Our stay was dissapointing as the service level did not align with the the expected premium Hyatt brand.

I was a little difficult to get to but not too far off the threw away. The staff was decent. We selected the hotel because we have been traveling with children from Florida to New York and needed a rest. This was about a halfway point. The photos online looked nice. The price was not too bad. When we arrived it was late and the checking process was long (having computer issues) we were tired and the kids wanted to get to bed. The room that we received was completely janky. There was hair in our bed that didn’t belong to us and hair all over the room in various places. The bathroom was a complete nightmare. The bathtub it self had multiple enameled spots missing, it was so slick and my son fell 3 times, while showering. The tile had a complete hack job repair. The faucets to turn on and off the shower felt like it was going to push through the wall. The room just felt dirty and was beat down. You can tell that it had flooded at one point. The breakfast in the morning was not good. The pool was empty. I Was just overall completely disappointed. I called to complain and get at least a partial refund and receive no follow up. We would absolutely not recommend.

It was clean and in a good area

The room was okay The staff are dense, the ac in the room wasn’t working, my credit card was charged multiple times for one stay

Excellent varieties. Very good.

Okay

Okay

Hotel room was designed perfect Great water pressure in shower No waffles?

Their was 1 staff member name Courtney she was amazing I had to pay for an extra night because the hotel told me they fix my reservation and never did…. The ac didn’t work, the toilet kept sticking, the door to the restroom you had to basically kick it to open it

Just what we needed.

Breakfa

When I arrived to check in I was informed that they could not accept my form of payment however 3 hrs later I received a call from a rep regarding my check in and she stated that they in fact could accept my form of payment however it would just take longer to get my deposit back. I ended up having to stay somewhere else.

Location, staff and service

Wish they had ah microwave bathroom door lock was broken

Everything N/A

I loved Everything I loved everything

What I liked about the location is that is was close to the Army base Ft. Jackson. The staff was friendly. I didn’t like that the hotel didn’t inform me that they had a noise problem . After taking 3 flight from overseas and I had driven over 2 hrs from Charleston Airport to the hotel arriving shortly after 3am on the 23rd of April ( on the booking.com website I sent a note to let the hotel know of my time arrival). My daughter and I were tired and exhausted from a long day of catching 3 flights and the long drive . All we wanted to do was take a shower and go to sleep. However, this wasn’t possible as there was a constant banging noise which we thought at first was the bathroom pipes as we first heard the noise when we went to shower. We had to be up at 5 am to go to my son’s graduation and the noise prevented us from getting a good rest. Later on that day I informed the staff when I returned that the room was unacceptable and that the noise kept us up. The young man and lady on duty apologized as they said that they were aware of the noise for the last week and agreed to move use to a new room on the 5h floor that was facing the front of the building. I requested from the staff a refund for 1 day but was told that a manager would have to authorize that. The lady at the desk took down my info and said someone would contact me. I do have to say that they were very accommodating in moving us but the follow up not so good. After a few days still no response and I called and spoke with a lady named Che’ and again left my contact information. Till this present moment I still have not received a response. I’m highly disappointed that my complaint has been totally ignored. I’m a disabled vet and comfortable accommodations are key to my hotel stays. I’ve never had an issue in my previous stays at Hyatt Place locations. This is so disappointing.If I do not receive recourse; I will be reaching out to corporate and provide a video from the first room that they put us in ; which in the audio you will hear the loud banging noise that we endured.

Easy location off the highway Rooms were not prepared properly. Booked a 2full, 1pull out. 2 rooms had a piece or a sectional in them instead of a pull out coach. Got a room on the 3rd try. Inconvenient after a long day. Carrying all our stuff from room to room. Annoying.

N/A

Nothing !!! It felt dirty, it looked dirty. It definitely needs to be remodeled. It was not what I was expecting it to be especially from the pictures and reviews online.

The bathroom in my room needed some TLC. Cracks and plaster on the ceiling and wall. Could do with some touch ups

Good price, very comfortable bed Breakfast wasn’t good at all TV in room very small and in a bad location, hard to watch from bed

Compared to other Hyatts we’ve stayed in, it wasn’t the same in appearance, up keep, cleanliness. Unusual Hyatts are exceptional in their representation and cleanliness., It wasn’t that we didn’t like our stay, as I said compared to other Hyatt’s it’s not comparable.

They charged me twice and I’m still waiting on them to release my money I paid with Klarna and full and they still took money from my bank account and the supervisor seem to not care or trying to resolve the problem I’m very disappointed

Good free breakfast and Staff was very polite and helpful. They tried hard to please us.

Never got to eat any 'free' breakfast. Breakfast closed before we were ready to leave room for the day, as we were on vacation. Too far from desired visit location, as we explained we were seeking accommodations near Fort Jackson, for nephew's basic training completion ceremony. At lease, brewed coffee 24/7

N/A

Didn’t stay because hotel room was canceled because they never received my payment from booking.com. Currently waiting o

The location was super convenient, staff I spoke with were very friendly. We requested a high floor and that was met. Honestly it was kind of run down, lots of cosmetic stuff in the room like half our couch was missing, broken lamps and outlets, the toilet would run for like an hour.

Floor was nasty not mopped. The toilet was coming up from the bottom so it rocked when you sat on it. The toilet water was constantly running

Breakfast was excellent with various options.

Friendly staff, great location near business services, and restaurants. Clean rooms. A microwave would have been nice to have in the room.

Was excellent

We stayed here for the Masters tournament as Augusta hotels were ridiculously priced. Very clean and very friendly staff made our stay enjoyable. We would definitely stay at the Hyatt again!

Nice area Did not like some of the staff smelling like marijuana going outside side every 2 to 3 mins to smoke that horrible smell

Breakfast could have been better. Some items were not thoroughly cooked and kitchen staff was not very friendly.

It was great!! Didn’t have microwave in the room

Excellent location, receptionist was very nice. Shower was clogged, bed was uncomfortable, hallway had a bad odor. The breakfast was awful. I reported the clogged tub. I checked in late so there was no way they could unclog during my stay since I left early the next morning.

All around fantastic!

Clean

Location 1 TV not really a suite no microwave

No rooms available

Hotel is okay for the price. It’s old and needs updating.

Left before breakfast, room was okay,

Will there be any compensation for this inconvenience?

Smell o

Would hope pets & parents have designated room areas. Like dogs, but not caring to sleep after one that is not mine.

The staff was very friendly. The breakfast was good and the rooms were impeccable.

Clean hotel and room very friendly staff and great breakfast

Broken window in room

The property was in a location very favorable to us as a visit to the hospital across the street was our reason for staying there. The design and layout of the room was quirky to us, as was the shower area. You had to stand next to the tub in order to close the door, due to the clearance between the door edge and the edge of the toilet. Poor design in my opinion. The rest of our visit was very good!

I love staying here

I live staying at this location

Front desk attendant was very knowledgeable of hotel accommodations, restaurants, and activities in the area. He also provided a nice welcoming atmosphere for guests. Room was clean and comfortable. Breakfast was amazing.

The rooms heating and AC was very loud hard to sleep

The rooms heating and AC was very loud hard to sleep

Like the room layout and the breakfast was good.

Like the room layout and the breakfast was good.

It was the best breakfast offering I've ever had at a reasonable priced hotel The floors in my room were terribly dirty, black long hair clearly dirt from other people's shoes. The rest of the room was fine but. I also had to move rooms because they allowed three or four dogs into a room nearby and I couldn't take the noise they were gracious enough to move me.

It was the best breakfast offering I've ever had at a reasonable priced hotel The floors in my room were terribly dirty, black long hair clearly dirt from other people's shoes. The rest of the room was fine but. I also had to move rooms because they allowed three or four dogs into a room nearby and I couldn't take the noise they were gracious enough to move me.

Street noise so loud was impossible to sleep, breakfast wasn’t very good, and the coffee in the room was really bad. Would never stay there again . The staff was very nice, but that doesn’t fix everything else.

Street noise so loud was impossible to sleep, breakfast wasn’t very good, and the coffee in the room was really bad. Would never stay there again . The staff was very nice, but that doesn’t fix everything else.

I don't understand all those stars. My room was excellent.

I don't understand all those stars. My room was excellent.

Great

Great

Clean room

Clean room

Check in is suppose to be 3:00pm, they didn't have room ready until 5:00pm. Staff was friendly. Room was fine other than rusty metal in bathroom, worn out wood on door and drawers. On fifth floor but could still hear outside generator from Cracker Barrell next door. Small bag of potato chips $3.50.

Check in is suppose to be 3:00pm, they didn't have room ready until 5:00pm. Staff was friendly. Room was fine other than rusty metal in bathroom, worn out wood on door and drawers. On fifth floor but could still hear outside generator from Cracker Barrell next door. Small bag of potato chips $3.50.

Dirty room. Need updating.

Dirty room. Need updating.

Quite impressive staff, clean rooms and endless hot water. Our stay was absolute perfection 😍

Quite impressive staff, clean rooms and endless hot water. Our stay was absolute perfection 😍

The staff was great, but the wait time to check in was horrible.

The staff was great, but the wait time to check in was horrible.

Yes

Yes

Great location and the staff were really helpful

Great location and the staff were really helpful

Room cleanliness, breakfast was lacking and late

Room cleanliness, breakfast was lacking and late

There was a rather frightening event (fight and gun shots fired) that happened in th morning as we were checking out. That said the staff was very professional with all the clients in the lobby. But makes me doubt the security and safety of the area

There was a rather frightening event (fight and gun shots fired) that happened in th morning as we were checking out. That said the staff was very professional with all the clients in the lobby. But makes me doubt the security and safety of the area

Hyatt Place will be my goto hotel when ever I'm in the area. The hotel is far enough from the highway were the noise is barely noticeable. The bed is comfortable and the morning breakfast is good.

Hyatt Place will be my goto hotel when ever I'm in the area. The hotel is far enough from the highway were the noise is barely noticeable. The bed is comfortable and the morning breakfast is good.

Would have been nice to have a microwave in room! Bed was not very comfortable. Breakfast was very disappointing

Would have been nice to have a microwave in room! Bed was not very comfortable. Breakfast was very disappointing

I love the la y out of the room very spacious and well stocked with everything i could have Needed., the staff was helpful and friendly, and to top it all the breakfast alone would make me come back it was more than i expected

I love the la y out of the room very spacious and well stocked with everything i could have Needed., the staff was helpful and friendly, and to top it all the breakfast alone would make me come back it was more than i expected

Good

Good

My new favorite

My new favorite

very clean

very clean

The breakfast was great!

The breakfast was great!

This is our 2nd time staying here. It is always clean. And the staff is always pleasant and helpful!

This is our 2nd time staying here. It is always clean. And the staff is always pleasant and helpful!

Breakfast was great an costumer service was a

Breakfast was great an costumer service was a

Dirty room, full of ticks and fleas around the room, nails and hairs on the floor, sticky floors , Zero quality

Dirty room, full of ticks and fleas around the room, nails and hairs on the floor, sticky floors , Zero quality

Front desk staff were efficient and friendly. Easy check in and the room was clean and comfortable.

Front desk staff were efficient and friendly. Easy check in and the room was clean and comfortable.

Staff is excellent along with breakfast selection. Rooms were nice but bathrooms could stand to be properly maintained as toilet ran non-stop, caulking around tub was peeling, etc.

Staff is excellent along with breakfast selection. Rooms were nice but bathrooms could stand to be properly maintained as toilet ran non-stop, caulking around tub was peeling, etc.

easy check in pleasant staff

easy check in pleasant staff

Staff was great. Check In was easy. Room was clean.

Staff was great. Check In was easy. Room was clean.

Hotel is very nice, rooms are spacious and plenty of towels were available in the room. The air unit would not cool. This was not reported to the staff bc we only stayed one night. check-in was delayed but staff was very polite and apologized for the wait. We have stayed here several times and it is always clean and efficient.

Hotel is very nice, rooms are spacious and plenty of towels were available in the room. The air unit would not cool. This was not reported to the staff bc we only stayed one night. check-in was delayed but staff was very polite and apologized for the wait. We have stayed here several times and it is always clean and efficient.

Very nice place. Great breakfast options.

Very nice place. Great breakfast options.

Great hotel

Great hotel

The hotel has had a recent makeover with modern floor and wall coverings and was clean and well presented, The room was spacious and well equipped and there was a sitting area with a sofa bed which was nice to have. The hotel was quiet with a Cracker Barrel next door across the car park which was handy for supper. The beds were comfortable. The reception staff were very friendly and welcoming. The breakfast area was spacious, clean and comfortable and doubled up as a bar area in the evening. There was a good choice of items available for breakfast including some hot things and fresh fruit. I thought the breakfast was excellent.

The hotel has had a recent makeover with modern floor and wall coverings and was clean and well presented, The room was spacious and well equipped and there was a sitting area with a sofa bed which was nice to have. The hotel was quiet with a Cracker Barrel next door across the car park which was handy for supper. The beds were comfortable. The reception staff were very friendly and welcoming. The breakfast area was spacious, clean and comfortable and doubled up as a bar area in the evening. There was a good choice of items available for breakfast including some hot things and fresh fruit. I thought the breakfast was excellent.

Our room was not cleaned during our stay and when I inquired I was told you only get room service if you ask for it. I knew this was not true because I have stayed her 3 times in the pas 2 months.

Our room was not cleaned during our stay and when I inquired I was told you only get room service if you ask for it. I knew this was not true because I have stayed her 3 times in the pas 2 months.

Nice

Nice

Great service

Great service

GREAT STAFF LOVED THE STAY WOULD BOOK AGAIN 💙

GREAT STAFF LOVED THE STAY WOULD BOOK AGAIN 💙

yes room was clean and staff were polite

yes room was clean and staff were polite

The room was a nice setup and comfortable but the hotel was a bit rundown check in had so much automatic air freshener getting pumped out your eyes and throat burned . When I looked around I was it right on the floor of the entra e

The room was a nice setup and comfortable but the hotel was a bit rundown check in had so much automatic air freshener getting pumped out your eyes and throat burned . When I looked around I was it right on the floor of the entra e

Arrived to check in and waited 45 minutes before anyone appeared at the front desk. I was given a key to room 610, which was already occupied. The issue was corrected, and I was reassigned to room 620. The floor was sticky and appeared dirty. The door stuck and had to be slammed shut to close properly. The complimentary breakfast did not match the images on the website. Someone three rooms down had the hallway smelling distinctly of weed. I am uncertain whether I would stay here again or recommend this hotel. The only positive aspect is its proximity to a Cracker Barrel.

Arrived to check in and waited 45 minutes before anyone appeared at the front desk. I was given a key to room 610, which was already occupied. The issue was corrected, and I was reassigned to room 620. The floor was sticky and appeared dirty. The door stuck and had to be slammed shut to close properly. The complimentary breakfast did not match the images on the website. Someone three rooms down had the hallway smelling distinctly of weed. I am uncertain whether I would stay here again or recommend this hotel. The only positive aspect is its proximity to a Cracker Barrel.

Bathroom was broken. Leaking water. Slip and fell. Staff was very supportive.

Bathroom was broken. Leaking water. Slip and fell. Staff was very supportive.

Breakfast very good. Toilet didnt work right. Noone came to fix

Breakfast very good. Toilet didnt work right. Noone came to fix

The breakfast was fresh made. The biscuits were like pillows in the mouth

The breakfast was fresh made. The biscuits were like pillows in the mouth

Room was big, nice and well worth the money.

Room was big, nice and well worth the money.

The staff was amazing! Thanks to Taliyah, Roslyn, Mike, and especially "D", the left handed front desk gentleman.

The staff was amazing! Thanks to Taliyah, Roslyn, Mike, and especially "D", the left handed front desk gentleman.

Great staff. Very friendly. Prentiss was especially helpful. Breakfast was very good.

Great staff. Very friendly. Prentiss was especially helpful. Breakfast was very good.

Very displeased. Had to get ice on another floor to fill our cooler since refrigerator not working. Had to throw out a salad and juice- warm beer!! Will definitely not consider Hyatt in the future. Worst ever. Did tell staff at front desk- aware. Response was not sufficient- like- oh well.

Very displeased. Had to get ice on another floor to fill our cooler since refrigerator not working. Had to throw out a salad and juice- warm beer!! Will definitely not consider Hyatt in the future. Worst ever. Did tell staff at front desk- aware. Response was not sufficient- like- oh well.

Hotel could use updating. Room worn and dated. Had to wait long time to check in because room not ready. Staff friendly and did the best they could to expedite. Breakfast was excellent. Best I’ve ever had in a hotel.

Hotel could use updating. Room worn and dated. Had to wait long time to check in because room not ready. Staff friendly and did the best they could to expedite. Breakfast was excellent. Best I’ve ever had in a hotel.

The room is always very clean, the staff are very friendly and helpful, the breakfast is always a 10/10 the grits is so creamy and never gets stiff really you could just eat them plain, they have a wide variety of hot and cold options and they change daily and the cooks deserve a raise because they cook with soul

The room is always very clean, the staff are very friendly and helpful, the breakfast is always a 10/10 the grits is so creamy and never gets stiff really you could just eat them plain, they have a wide variety of hot and cold options and they change daily and the cooks deserve a raise because they cook with soul

This hotel has been renovated since the last time I was here. It’s really nice! The room was clean & spacious. The beds are comfortable. A/C was cold. There was a nice size refrigerator, but no microwave. At least I didn’t see one. We enjoyed our stay. Will book again.

This hotel has been renovated since the last time I was here. It’s really nice! The room was clean & spacious. The beds are comfortable. A/C was cold. There was a nice size refrigerator, but no microwave. At least I didn’t see one. We enjoyed our stay. Will book again.

Clean room and the staff was extremely courteous and accommodating

Clean room and the staff was extremely courteous and accommodating

I enjoyed my stay

I enjoyed my stay

Everything was good

Everything was good

No problems, except someone spilled something in the elevator and did not alert someone to clean it. A sticky mess! Accommodations were a good value in a great location, easy to access.

No problems, except someone spilled something in the elevator and did not alert someone to clean it. A sticky mess! Accommodations were a good value in a great location, easy to access.

Overall a great visit. Rooms are dated and could use some maintenance.

Overall a great visit. Rooms are dated and could use some maintenance.

Room was in good condition and staff was courteous.

Room was in good condition and staff was courteous.

Roach on the wall, hotel a little run down.... I had wanted to purchase a glass of wine and they stated they did not have any but the bar looked pretty stocked so that was interesting.

Roach on the wall, hotel a little run down.... I had wanted to purchase a glass of wine and they stated they did not have any but the bar looked pretty stocked so that was interesting.

Staff great. Room tile could have been slightly cleaner.

Staff great. Room tile could have been slightly cleaner.

Clean big room! Friendly staff!

Clean big room! Friendly staff!

The staff was very kind and professional. The room was very clean.

The staff was very kind and professional. The room was very clean.

Was given the wrong time for breakfast

Was given the wrong time for breakfast

Hotel was clean. Staff was friendly. Our toilet kept running and you had to jiggle the handle after each use which was annoying. The hotel had no clean towels Sunday morning which was annoying. I had to use a sheet instead

Hotel was clean. Staff was friendly. Our toilet kept running and you had to jiggle the handle after each use which was annoying. The hotel had no clean towels Sunday morning which was annoying. I had to use a sheet instead

While I didn’t really use any of the amenities. I do like that I could walk to get something to eat if I wanted to or places were close by. The staff was friendly and the room I had was very spacious.

While I didn’t really use any of the amenities. I do like that I could walk to get something to eat if I wanted to or places were close by. The staff was friendly and the room I had was very spacious.

It says there is a bar and lounge, but there is not.

It says there is a bar and lounge, but there is not.

Our room was not ready for check in at 6:00 pm so we went and got some dinner. When we returned, it still did not seem completed. Floors were not mopped; we had no shower curtain, our friends had no bath towels. However, the staff were great! They were all friendly and helpful. The breakfast was good, lobby area was nice, parking was easy.

Our room was not ready for check in at 6:00 pm so we went and got some dinner. When we returned, it still did not seem completed. Floors were not mopped; we had no shower curtain, our friends had no bath towels. However, the staff were great! They were all friendly and helpful. The breakfast was good, lobby area was nice, parking was easy.

Clean spacious room, friendly staff

Clean spacious room, friendly staff

Power went out

Power went out

Hotel was in a area close my family

Hotel was in a area close my family

Hadn’t been cleaned good. There was little hairs all over floor. The lock on the door was coming off. If someone hit the door hard it wouldn’t have held. Glad to have only spent 1 night.

Hadn’t been cleaned good. There was little hairs all over floor. The lock on the door was coming off. If someone hit the door hard it wouldn’t have held. Glad to have only spent 1 night.

Pleased with the stay,staff was helpful. Breakfast was good.

The building has been poorly kept and the rooms and hallways were not clean.

This place was good the units felt like a mini suite. Beds were not too comfortable, felt like we were sinking in. Woke up with some back pain. The breakfast was great and free so that's a huge plus. However not so accommodating if you have any food allergies. They have adjoining rooms so if you have a family it's great. Ample parking. Right next to a cracker barrel and short drives to plenty of restaurants. Also a short drive to the city for some exploring. Some reviews have mentioned that the rooms felt dated. I completely disagree.

There were shops near by. I didn’t check out any activities. Had to be moved out of the first room because there was something nasty looking all over the sides of the mattress. The second room had toenails on the floor and they weren’t finished with the remodeling. I cleaned up the toenails and went to bed.

The hotel room was clean, spacious and more than what I expected. The concierge was friendly and courteous was the concierge or the front desk person the breakfast tasty I would recommend that people stay in your hotel.

Hotel was dirty, hallways were not vacuumed, noticed M&Ms spilled in elevator, not cleaned up until 2nd day. Coffee maker in room broken, towels cheap and thin. Hotel had an overall smell of deodorizers as if they were covering smells instead of cleaning.

Nice room, and a good breakfast, there is a Cracker Barrell in walking distance

No lights in parking lot and hard to find hotel due to this. This hotel is not up to the standard I expect from a Hyatt Place

I love everything about it!!!!!!!

The hotel was clean staff was friendly

I couldn’t believe they wanted $50 to check in two hours early!! Never seen this. before. The room is old and not as fresh as it should be. There is dusty on the surfaces.

absolutely love this hotel. the entire staff is amazing! felt very welcoming. the bar was amazing. and the lady at the bar was top notch. the room was clean. would definitely recommend!

Everything was nice but nobody to work the bar or the kitchen and that’s the reason we chose this hotel

Very nice

Need more staff so bar/restaurant can be open.

From the front desk to the breakfast ladies, the cleaning staff everyone was very nice and welcoming!! We will be back!

Property was clean. Staff wasn't knowledgeable on any Supply locations. There was a linen shortage ,staff shortage,l was there for 2 days and no collect dirty linens, garbage or clean our rooms

Discovered as we left our last day, the mattresse was STAINED and breakfast qas not up to standard for just continental breakfast

I didn’t like that the water was off and I couldn’t get a shower before work

But no microwave in room so i had to eat out. First hotel in over 10 years thstvdod not hsve microwave. Housekeeping was lame No shower gel in shower Not very attentive. Toilet seat was broken. Anyone cleaning should have noticed. They did nothing until i fell off toilet because seat was broken and loose Took them all day to fix Sunday when i returned to room at about 6 pm housekeeping had not made up my room. I had no cleaan towels and trash was overflowing Not sure if i will stay at a Hyatt again. Many other places to stay I travel quite a bit as a matter of fact inwill be back in the Columbia area in October.

The stay was awful because I had gnats in my room, broken tile in the tub and a plastered wall that needed painting. The water pressure in the sink was terrible and I had a room with a phone but no phone jack to plug it in. I requested another room which they gave me but it had a nasty brown stain in the tub. They front desk clerk had to check a series of rooms before I finally got a decent room for the night. I would never use a Hyatt Place hotel ever again.

Breakfast set up and rooms were spacious.

I requested fresh towels for two nights in a row and didn’t receive them until the day I was checking out, which is completely unacceptable for any hotel, let alone one that should be providing basic amenities as part of the stay. Housekeeping was by far the worst part of the experience — completely inattentive and unresponsive to multiple requests. The room was in such poor condition that I ended up leaving and staying with family instead. It’s incredibly disappointing to spend money on a hotel room and not even feel comfortable enough to sleep there. This trip was supposed to be a joyful celebration, but the hotel stay was a major letdown. I would not recommend this hotel to anyone looking for a clean and comfortable place to stay. Basic standards were simply not met.

Our bedroom was a king bed and a very comfy couch that could pull out if needed. The bed was like sleeping on a cloud…I was happy happy. However, the pillows…y’all - they felt like they were the size of a couch pillow. Still comfy as all get out, though (I just need more real estate for my noggin). The complimentary breakfast on our last day was amazing! The gal who made the gravy for the biscuits - chef’s kiss. Also, the best freakin’ sourdough bread I’ve ever, had.

We have stayed at Hyatt places many times and this place is by far the most disappointing visit we have ever had. Front desk was not as attentive as we would expect and check in process took longer than usual. There were no towels in our room, pool area was dirty, the pool itself was really nice, 10/10. No towels at the pool also. But the most disappointing thing was the “hot breakfast” the options were very limited and just didn’t look appetizing. The room was nice and to Hyatt standards.

I rebooked through Expedia and arrived at 12P, the front desk rep said there’s no early check in and I’d have to pay $50. She said I have to wait till 3P. I left, came back at 2:45. She said unfortunately, the rooms aren’t ready yet and she’s waiting for another team member to confirm on what rooms are ready. At this time it’s 2:58P. There’s multiple guests waiting to check in and get a room key. She’s nervous because she was told there are no clean towels in any of the rooms. All of the guests say out loud that it’s okay, they will come back down to retrieve them because everyone wants to check in. I also agreed. She gave us our keys and I went up to my room. Clean at first sight until you walk in more. The comforter had stuff on it, the floors had hair, killed 5+ flies, they had no towels, had to use their pool towels the whole stay, breakfast was underwhelming, rusted bathrooms.

Wonderful we love comimg there .our favorite place

Nice stay, staff friendly and the rooms were very clean. Former flight attendant here so I know a thing or two about hotels.

Absolutely atrocious to stay at or check in at. Myself and multiple people waited 2 hours or more and afterwards were told my room was no longer available. Terrible place to stay with multiple water leaks in the ceiling as well

The breakfast daily was delicious and staff was remarkable. Beautiful property especially the pool.

Good staff. Easy and convenient.

Everything was just fine abd quite and I will stay there again. Breakfast was delicious, staff was excellent.

Very nice place to spend a night while in town for baseball tournament

Great service and staff, the inside definitely could use some upgrades but everything else was great!

Very nice location for work/travel

Wish lobby had coffee for guests available and a microwave in room

The hotel and staff are great. Unfortunately, the hotel is situated near a train and Monterey system, which is very noisy.

The young lady and gentlemen that I checked in with they were great great customer service but the room, no towels no coffee no extra pillows or blankets. The pillows on the bed are terrible.

Nice

Staff was amazing!!!!!

I did find left over food in my refrigerator.

My stay was very pleasant. I have absolutely no complaints. Staff was friendly and helpful. Room was clean and well-stocked. Bed was comfortable. I would definitely visit again.

Nice hotel. Big rooms with seating area in a king size room.

The staff were great. Everyone we interacted with was nice and seemed happy (enough) to be there. Overall, you can tell this is an older property. The upgrades are surface level and seem to have been executed without much thought for the people staying in the room. The bathroom was the sink and tub, to which our bathroom door did not have a working lock. On the vanity for the sink, there were ants coming in through a crack in the wall. The room was dark/dingy… just felt like the remodel process was rushed to make it seem updated enough for what current market appreciates. After we ate breakfast, which was really good and the best part of the stay, it was more a relief to leave than to stay.

Spacious room, nice outdoor pool, easy parking, friendly staff! Will definitely stay here our next trip!!

The staff was great an helpful. But will not be back due to issues with the room. When we first checked in and got to our room there was water all in the bathroom from an obvious leak from the ceiling. Then we got moved to a different room on another floor right above the original room. That's where we found out that the water from that room is what had drained out and was leaking down into the original room because there was no water in the toilet. So we had to move rooms again to the second floor

Nice

Excellent hotel. Would stay again

Great staff

Amazing stuff went above and beyond for my family and I a great check in process. Rooms are spacious and the beds were extremely comfortable. Definitely will stay there again when I come to South Carolina.

It was an enjoyable 2 night stay. Room was very nice. Everything looked and felt clean thruout the hotel. Breakfast was accommodating with many amenities to choose. Staff was very accommodating and friendly. It's located away from traffic and was guiet. I would recommend this hotel.

It was cool. The grits at breakfast are amazing. I noticed under the sink in the room some Sheet Rock was missing. Not sure if all rooms were like that but it was tacky. Besides that tho the hotel was good.

actual pillows. It was convenient to where I needed to go. Quiet

Rooms are very clean and house keeping are very impressed 👌 👏 My kids, my wife and myself didn’t wanted to live. I highly recommend 👌 ☺️

Staff everyone was great

Pool was fantastic hotel was clean the only issue I had was the room keys wouldnt stay connected always had to go to front desk to get it to work. Stayed 4 days had to go to the desk at least 10 times my room wasnt the only one that had problems.

It’s troubling to wake up to water all over the floor and my 5 yr old sleeping in a wet bed. When I told the staff, nothing was offered other than an empty apology.

Nice pool, updated clean room, restaurant next door.

Great stay only

Very nice hotel. Staff was very helpful and nice. Breakfast was good. Where Walmart is was a little sketchy area.

Very nice an safe

Overall it wasn’t good at all, the breakfast was pretty decent but the service and bed was awful!

Most comfortable bed I have ever slept in at a hotel. Love the shower water pressure. Clean room. Very clean smell.

The ladies working breakfast area were rude and had attitude. They looked at you and seemed to be talking about guests.

Lovely

Quick spot for the night it’s alright. Stayed in room 309, bathroom ceiling had soft spot in it that was bubbled; a/c sounded like a train coming through the room. Shower stained, couple of sockets didn’t work, smoke detector was busted/partially missing. Overall if you can avoid here I would recommend going elsewhere.

It was chill, great food, awsome service

Overall though, stay was OK, breakfast was basic, but filling.

Comfortable bed, friendly staff, nice Sunday breakfast

There aren't enough trash cans the room and the pillows and bed are supper soft but it's a very nice place to stay

Everything was great!!! The people were wonderful the staff housekeeping and breakfast staff was awesome and tried to accommodate!!!!

This hotel was amazing! I traveled alone for a solo vacation. From check in to check out everything was seamless. The front desk staff was super helpful and friendly. The room was beautiful and they had daily house keeping come by and make sure everything was going well. They made my stay truly amazing! The breakfast was delicious and changed daily so you don’t get bored of the options! Have a bar on site was a nice touch too! I will definitely stay here again if ever in the area

Toilet in room too low. If you have back or knee problems especially when it rains you need to have a handicap room. Breakfast was not satisfying.

Was clean and served its purpose.

Good place to stay

Had a great experience! The staff were very nice. The room was comfortable and breakfast was great.

it was a nice hotel

The rooms did not have a microwave. On Saturday night the halls were noisy .

nice staff, very clean, good breakfast

This hotel didn’t have space to hold our luggage after checking out until our flight late afternoon! The bathroom shower was noisy and toilet didn’t flush easily.

My room was very nice and roomy. Breakfast need lots of improvements. Staff was nice!

Super friendly staff! Very clean and comfortable! Great price for a great location off the highway.

The property was awesome! I loved the bar atmosphere and the breakfast selection were great! My husband’s favorite was their oatmeal! Lol

Fantastic overnight stay

I have NEVER done a hotel review but felt I needed to in this case. One of the most terrible hotel experiences I've ever had.The smoke detector was disconnected. The tub was clogged--water wouldn't drain. Grout missing in shower and water getting behind it causing mold. (photo)The condition of the plumbing in the mini-fridge cabinet was terrible (photo) Sheets were stained! Ice machine alarm kept going off all night despite numerous complaints to front desk by me and other guests. Hyatt said they couldn't do anything to compensate because we booked through Expedia. Expedia wouldn't offer anything except their "key cash" points because they said Hyatt was unwilling to help. So essentially they both passed the buck back and forth and no one took responsibility. I am shocked this hotel would have the Hyatt name on it. I am also shocked that Expedia didn't care.

Needs a New Mattress…Room 125

The staff is very friendly and knowledgeable and the surrounding community. Facilities are clean and well maintained with a small touch of home.

The right choice I made. I will return. The breakfast section was the best.

Clean and comfortable

Front dest was very professional and fast will stay again

The staff was very helpful

It was a nice property, pet friendly but required a pet fee which was not disclosed on Expedia when booked. Overall it was a good place to stay.

I hate the pet fee was not disclosed at booking and they kept telling me I didn’t have a card on file when I tried to purchase things against the room but I did. Otherwise they were friendly and quick to assist.

Had a hotel for May 4, 2025. Woman was extremely rude when I asked simple questions. Would not give me a refund, stated she worked alone and didn’t have time to answer my questions. No manager on site . Mind you I been here before, I refuse to go with Hyatt again because of her

The room was not cleaned when we arrived

Great property. Quiet. Great dining options. Close to interstate so easy access.

Our stay at the Hyatt House was very nice. Room was clean and staff was nice. Breakfast was good. Will stay again.

Good location

Needs a good deep clean.