Holiday Inn Express San Bernardino - Colton by IHG

Water was dirty, i was brusshing my theet ,and then saw the water, just spill the thooth paste out, with out the water, also when i took a shower i could smell the clorox. Anyway there was some other small stuff too, but not really importnt! Overall i would say your choice if you want to stayed.

The room had a very strong mildew odor, very uncomfortable bedding we all did not get a good nights sleep, my child couldn’t go swimming due to the amount of bees hovering the pool area and there was a lot of trash in the pool area too. The breakfast was ok it’s a small area and over crowded with people swarming the food, we will not be returning to this hotel.

Staff were very friendly and the room was very clean and comfortable.

Enjoy our stay

Great place to stay

Nice staffs, good breakfast,free easy parking

I like that the staff is always friendly, respectful, and helpful. The breakfast is always great and there’s always oat milk in the refrigerator. It’s the small things that stands out the most.

Another fantastic stay! Hotel is clean, staff go out of their way to be friendly and helpful, pool is clean and well maintained and breakfast was delicious with a large variety of fresh offerings.

The place was pretty clean. The amenities and the breakfast was wonderful every morning. We only have one problem. We had no housekeeping for one day and we really needed it. Other than that I could give it a four.

Kind staff, great location close to the highway, fast food businesses nearby, nice breakfast, convenient snack options available for purchase Room would smell a bit dusty due to the AC fan upon first walking in, elevator was a bit loud and shaky, not enough seating in the breakfast area

Very comfortable, great breakfast, fresh coffee

Very good

The room had a weird smell to it. When my wife arrived later that evening she said it smelled like mildew or pee. Mind you she has a nose to smell anything. Took a shower the next morning and noticed tons of water outside of the shower, after I wiped it noticed it coming out of the wall. I told staff and they sent a maintenance guy to come replace whatever was the problem. Later that day I was sitting on the couch and noticed a stain on the area she said smelled funny. The TV is outdated, contains no smart apps to watch Netflix or other shows. I definitely won’t be coming back to holiday inn, rather spend extra money to stay somewhere else.

Is very good everything

Easy check in, comfy bed, spacious room and great breakfast. The only drawback is the loud trains that you hear when at the pool. The tracks are right behind the hotel and you can even hear it from the room.

Nice place and clean, Great breakfast!

They did not have a downstairs room as requested and the bedcould have been a little more comfortable. The bed was uncomfortable

Friendliest staff I have ever dealt with at a hotel. It’s so nice to always be greeted with smiles. Room was clean. Breakfast was great. Parking was easy. Will definitely go here again.

Good location to get to both Riverside and San Bernardino. Rooms were adequately clean and maintained. We stayed in a room with one king bed and it was quite spacious. Staff was really helpful. We will stay there again.

Plan to book again next month

Superb

Very clean room y good breakfast

Room was nice and looked clean My son started sneezing non stop when the thermostat for ac/ heater turned on . When I turned the thermostat off his sneezing stopped as well but his allergy symptoms already started . He’s got allergy to dust , black mold , cackroach , and dogs and cats and smoke that’s why I asked for the room to be cleaned well .

Room was nice and looked clean My son started sneezing non stop when the thermostat for ac/ heater turned on . When I turned the thermostat off his sneezing stopped as well but his allergy symptoms already started . He’s got allergy to dust , black mold , cackroach , and dogs and cats and smoke that’s why I asked for the room to be cleaned well .

Breakfast

wonderful experience overall

This was the ideal stay. Clean comfortable rooms. Breakfast was great. Definitely will stay here again.

Clean room, the staff were really nice and helpful. Quick check-in, secure parking, and breakfast were delicious.

I enjoyed the cleanliness of the hotel, staff was friendly and helpful. Breakfast was good, I liked the variety of items provided.

Room was well maintained coupled with ease of parking, and beakfast also had myriad of options. All the while, staffs were helpful throughout.

Spacious clean room.

The staff were social and eager to help. The pool and hot tub were nice to swim in. Our room was organized and clean. Breakfast had many options.

Comfort, cleanliness, and location. N/A.

Comfort, cleanliness, and location. N/A.

Exceptional

Great Breakfast! The hall way carpet should be clean. When getting off the elevator, the hall way stink

I really appreciated the friendly people and staff and the safety of the area. Also the lobby was very clean and welcoming. They had a coffee machine operating in the lobby for guests at all times. Which was really nice. Excellent service and very inviting for families. I did hear weird noises on the roof that seemed to be an animal or creature of some sort. I was on the very top floor and in the middle of the night for only a few seconds could hear noises of skittering on the roof or in an attic space. Very strange and a bit creepy.

I really appreciated the friendly people and staff and the safety of the area. Also the lobby was very clean and welcoming. They had a coffee machine operating in the lobby for guests at all times. Which was really nice. Excellent service and very inviting for families. I did hear weird noises on the roof that seemed to be an animal or creature of some sort. I was on the very top floor and in the middle of the night for only a few seconds could hear noises of skittering on the roof or in an attic space. Very strange and a bit creepy.

Exceptional

Very good

The staff was amazing, but the location is really not ideal. My dead bolt didn’t work and there were homeless people living in the parking lot and wandering the building. I watched one of them peeing by his car one morning. Being alone there with my daughter, I felt completely unsafe. The water from the sink came out white, and there was a weird smell to the room. I can see how hard the staff is trying and they really did their absolute best, but I would never stay here again for the other reasons listed.

Exceptional

Exceptional

Everything

Nice people Elevator is old

Shower leaked everywhere both days

Everything

Nice people Elevator is old

😌

My room had a stench of vomit

Staff friendly great breakfast My room had a stench of vomit

Besides everything was just excellent I really enjoy the complementary BREAKFAST N/A

N/A

Good deal

It was good

Superb

This property is right off of the freeway. The train passes by and you can hear it clearly thus your sleep will suffer! get air plugs if you stay here. The room itself was ok, but the property was very dirty and needs TLC. The person that checked us in was nice, this was around 9pm. I had to ask for earplugs and went back down, different person was at the desk, she was rude for no reason and didn't even look at me when I asked for the earplugs, she just set them on the counter next to her so I could grab them. However, the lady that was doing the service for breakfast next morning, she was extremely nice, Hispanic lady who was very helpful and making sure everyone was well taken care of. The continental breakfast was good.

Good

The breakfast was great, the staff were polite and helpful, and the room was great. Parking was also good.

The young ladies who work the evening shifts were great

Superb

Exceptional

Very good

Exceptional

Clean Freeway noise

Clean Freeway noise

Lots of trash behind mirror. Towels in the bathroom were dirty. We asked for room service 3 times and not once did they come clean our room nor gave us clean towels.

Kind staff. My only complaint is there is railroad next to this, and every hour there was loud train horn all night!

A nice, clean hotel.

The AC unit was broken, blowing freezing air regardless of the setting, and even after being 'replaced,' it made loud noise all night. Additionally, the bedside lamp was broken and blinking which was not replaced inspite of requesting. The biggest issue is the shower—it fluctuates between burning hot and freezing cold, a known issue mentioned in previous reviews that management ignores. Despite sweet talk at the front desk and promises to send an "engineer", no one ever came to fix the issues. I will not be returning.

The rooms were clean with clean bathrooms. Ample parking with nice breakfast. The only thing that annoyed me was noise of the vehicles from the main road. Rest everything was good.

Our family of four had a simple but high quality experience here. All we needed was a fun pool and jacuzzi, quiet rooms with comfy beds, and a variety of breakfast options. This place delivered. It’s near the train tracks so you will hear the whistle blowing, but for me that felt soothing and quaint. Other than that, it was really quiet. Even on a full weekend, we barely heard other guests. Breakfast had high quality and hot options. The fresh pancakes were a hit. Free coffee all day in the lobby. The jacuzzi was nice and hot (although the jets were broken). Staff were helpful and friendly. When we come to town next year, we will plan to stay here again!

Conveniently located near UCR. Clean rooms. Friendly staff.

Great breakfast

Exceptional

I like the complimentary breakfast and that they always have oat milk. Room service is great and the pool is nice too.

Exceptional

Breakfast was great! Pool was the right temperature so was the hot tub! Only down fall is the LOUD train at night.

The breakfast was great, the hotel has great staff!

AC is room was making sooo much noise and was not working as per thermostat setting. When called front desk , they just denied to help by saying that they dont have anybody.

Hotel is between the train tracks and the freeway. Although facility is nice, it was very difficult to sleep.

great stay

Comfort, cleanliness, free breakfast and parking. Location -5 min away from UCRiverside. N/A

Comfort, cleanliness, free breakfast and parking. Location -5 min away from UCRiverside. N/A

Stayed for a week here while we visited Disney, great stay overall. Clean room, staff were very friendly and attentive, breakfast was great! Would recommend for a family. Great spot!

Staff and also food was good! Grass cutting at 6:00 am and smoking outside of my room????

Passable

Breakfast was fresh and nice.

The. Booking was fraudulent I will. Ot use booking.com ever again I typed in Bloomington Illinois and booking.com booked me at 4.7 miles from Bloomington CA and before they gave me the final destination on the confirmation they had it booked there an would not cancel or refund the payment they suck The booking was fraudulent I will. Ot use booking.com ever again I typed in Bloomington Illinois and booking.com booked me at 4.7 miles from Bloomington CA and before they gave me the final destination on the confirmation they had it booked there an would not cancel or refund the payment they suck

Location.

Clean room

I found wet towels in the pull out coach/bed. Hotel was sold out so we couldn't change rooms. We requested new bedding and everything we was brought was the wrong sizes. Also hair was found inside the sheets on the King size bed

Clean & spacious Handicap shower difficult to use

Clean room Breakfast staff good Air conditioning good Parking no problem Location close to my sister and gas station

There were no charging ports for electronic devices.

Very good stay

Breakfast.

Good

Had an absolutely amazing stay! The rooms were spacious, spotless, and incredibly comfortable. The service was top-notch, with staff going above and beyond to make us feel welcome. Breakfast absolutely delicious and perfect location. Definitely coming back!

out door pool not open, staff are wonderful,

Great budget friendly hotel

The charge for incidentals was $200; nearly double what I paid for the room. The remote control in the room felt dirty so I cleaned myself.

If the pool will be closed let people know

The pool was closed my son have a soccer tournament and hes team wants to relax at the pool they never opened

A really nice hotel

The room smelled like toilet, no TV service and deadbolt didnt lock

The staff was friendly anf the breakfast was awesome the 4 days i was there

Bed was pretty uncomfortable and squeaky, other than that everything else was pleasant.

The best experience!

I didn't use the pool

Rooms need to be upgraded. Very high deposit required but rooms or below average and run down.

It was next to fast food restaurants. The service was horrible. Staff was rude. Assistant manager was extremely rude.

We are here for my mom’s funeral. They made us feel welcome and comfortable

Location, safety, friendly staff

Location, safety, friendly staff

The breakfast was good. The room was clean and the staff were polite.

The breakfast was good. The room was clean and the staff were polite.

I paid for and reserved a king bed but was given a queen. There was a $200 deposit which I felt was insane. Breakfast was good but it was the same everyday. Trash was under the sofa. You could hear everything in the hall and the train outside was loud.

Clean rooms, decent breakfast.

Clean rooms, decent breakfast.

Room very clean

Room very clean

Very good

But this time, as with most, it was good! The staff is always great, breakfast is almost always good and it's nice to have a hot breakfast in the am. I also love the little mini mart items they have at the front desk! Perfect for a late night snack or if you need common medicine I gave 4/5 stars because the room was kinda dirty. Hairs in the bed as the sheets pulled down and hair in the bathroom. Gross. Will still go back but I will check the room right away next time incase I need to switch

But this time, as with most, it was good! The staff is always great, breakfast is almost always good and it's nice to have a hot breakfast in the am. I also love the little mini mart items they have at the front desk! Perfect for a late night snack or if you need common medicine I gave 4/5 stars because the room was kinda dirty. Hairs in the bed as the sheets pulled down and hair in the bathroom. Gross. Will still go back but I will check the room right away next time incase I need to switch

good breakfast

good breakfast

Front desk was amazing but i couldn't even get in contact wirrh anyone. They wouldn't respond to me or anything and i only stayed 10 minutes. And the first time i purchased inscurance and they didnt cover my stay so i haven’t even enjoyed both nights yet. And just wasted my money

Front desk was amazing but i couldn't even get in contact wirrh anyone. They wouldn't respond to me or anything and i only stayed 10 minutes. And the first time i purchased inscurance and they didnt cover my stay so i haven’t even enjoyed both nights yet. And just wasted my money

Was ok but not an overly great experience

Was ok but not an overly great experience

Great staff, clean rooms and large parking spaces for semi

Great staff, clean rooms and large parking spaces for semi

No complaints!

No complaints!

Room smelled bad .

Great service

Great service

Clean

Clean

Clean. Staff were pleasant.

Clean. Staff were pleasant.

How friendly the staff was and even one of your front desk lady's was an angel my card wouldn't go threw for the 200 dollar deposit so cause I had been there a few days she let me do it for 50 and I can't say no more wonderful place

Hotel Room was not cleaned properly, and our Shower did not work in the morning. Left disappointed.

Hotel Room was not cleaned properly, and our Shower did not work in the morning. Left disappointed.

Staff was nice. Room was clean

Staff was nice. Room was clean

Nice, clean hotel. The staff is friendly and helpful. They do need more than 2 luggage carts!

Nice, clean hotel. The staff is friendly and helpful. They do need more than 2 luggage carts!

Good place to stay

Good place to stay

It was a good stay. We got there late at night, and the front desk lady was helpful & nice.

It was a good stay. We got there late at night, and the front desk lady was helpful & nice.

Checking in was quick. Service was awesome. And beds were comfortable.

Checking in was quick. Service was awesome. And beds were comfortable.

Excellent service, clean and very good hotel, very good breakfast, I recommend it to everyone!!!

Excellent service, clean and very good hotel, very good breakfast, I recommend it to everyone!!!

The serve was great. The oatmeal pot was missing. Breakfast was good.

The serve was great. The oatmeal pot was missing. Breakfast was good.

Clean and nice

Clean and nice

The hotel gave the appearance of a motel. The environment was raunchy with outdated appliances.This establishment should update their pictures, to make sure it’s not misleading. The room had an odor and the furniture needed dusting. Would leave zero stars if I could .

The hotel gave the appearance of a motel. The environment was raunchy with outdated appliances.This establishment should update their pictures, to make sure it’s not misleading. The room had an odor and the furniture needed dusting. Would leave zero stars if I could .

The room was great and the staff was very friendly

The room was great and the staff was very friendly

The bed sheets and pillows stunk. Not washed from previous guests??? When we walked into the room it had a bad odor as well.

The bed sheets and pillows stunk. Not washed from previous guests??? When we walked into the room it had a bad odor as well.

Good Breakfast and easy parking

Good Breakfast and easy parking

Cool staff. Nice cooks

Cool staff. Nice cooks

Yes great stay!

Yes great stay!

Spotless room n bathroom

Spotless room n bathroom

Second time we stay there, staff is nice, facility clean, breakfast good we really enjoyed staying there.

Second time we stay there, staff is nice, facility clean, breakfast good we really enjoyed staying there.

Room spotless and excellent breakfast

Room spotless and excellent breakfast

Great

Great

Very nice place to stay

Very nice place to stay

Clean room nice staff good breakfast

Clean room nice staff good breakfast

Staff was very friendly and nice. The breakfast was very good.

Staff was very friendly and nice. The breakfast was very good.

Super soft beds, renovated rooms and great breakfast. Definitely was a comfortable stay.

Super soft beds, renovated rooms and great breakfast. Definitely was a comfortable stay.

Clean room and great breakfast

Clean room and great breakfast

Fire alarm beeped at 5am twice. I think they burnt something in the kitchen for breakfast.

Fire alarm beeped at 5am twice. I think they burnt something in the kitchen for breakfast.

Yes my family enjoyed everything

Yes my family enjoyed everything

Amenities

Amenities

Amenities

Amenities

Friendly staff. Clean room.

Friendly staff. Clean room.

The staff were super friendly and accommodating, room looked impeccable and had the comfiest pillows. I did some laundry and they had change for me, and detergent. Glad I could count on them for my needs. Will stay again for the upcoming holidays when I come back and visit family!

The staff were super friendly and accommodating, room looked impeccable and had the comfiest pillows. I did some laundry and they had change for me, and detergent. Glad I could count on them for my needs. Will stay again for the upcoming holidays when I come back and visit family!

J

J

Clean, staff is super nice and helpful! I always stay here when visiting friends and family.

Clean, staff is super nice and helpful! I always stay here when visiting friends and family.

Shower head was broken had to get it mended while getting ready for a funeral

Shower head was broken had to get it mended while getting ready for a funeral

M

M

We ended up extending our stay by an extra night because my daughter became extremely sick and couldn’t stop throwing up. The staff was incredibly kind, accommodating, and understanding during that time. They came and removed the soiled items without hesitation, provided extra towels, toothbrushes, and even shaving cream when we needed it, and were consistently helpful without making us feel uncomfortable or rushed. Extra pillows and a comforter were also provided as requested. Breakfast was one of the highlights of our stay. The food was genuinely delicious. I really appreciated that they offered turkey sausage, since I don’t eat pork, and the omelets were excellent. Both my son and I really enjoyed them. The pool and spa area were clean and well maintained. The hot tub was hot and comfortable, which was a big plus. I wasn’t a fan of the 10 PM closing time, but that’s only because I enjoyed using it so much. I also used the laundry room during our stay. It cost $2.50 per load, so doing two loads came out to $10, which felt a bit pricey, though I’m not sure how that compares to current laundry costs elsewhere. Overall, this was a wonderful stay and easily my favorite hotel from our entire trip!

We ended up extending our stay by an extra night because my daughter became extremely sick and couldn’t stop throwing up. The staff was incredibly kind, accommodating, and understanding during that time. They came and removed the soiled items without hesitation, provided extra towels, toothbrushes, and even shaving cream when we needed it, and were consistently helpful without making us feel uncomfortable or rushed. Extra pillows and a comforter were also provided as requested. Breakfast was one of the highlights of our stay. The food was genuinely delicious. I really appreciated that they offered turkey sausage, since I don’t eat pork, and the omelets were excellent. Both my son and I really enjoyed them. The pool and spa area were clean and well maintained. The hot tub was hot and comfortable, which was a big plus. I wasn’t a fan of the 10 PM closing time, but that’s only because I enjoyed using it so much. I also used the laundry room during our stay. It cost $2.50 per load, so doing two loads came out to $10, which felt a bit pricey, though I’m not sure how that compares to current laundry costs elsewhere. Overall, this was a wonderful stay and easily my favorite hotel from our entire trip!

Excellent

Excellent

Nice and comfort good breakfast

Nice and comfort good breakfast

Muy bonito limpio y muy buena comida pero pedi cuarto cerca y me mandaron muy lejos y pregunte muchas veces quiero algo cerca 🙄

Muy bonito limpio y muy buena comida pero pedi cuarto cerca y me mandaron muy lejos y pregunte muchas veces quiero algo cerca 🙄

Comfortable bed

Comfortable bed

I enjoyed the variety of options for breakfast. The parking lot was clean and well lit. I felt safe.

I enjoyed the variety of options for breakfast. The parking lot was clean and well lit. I felt safe.

Overall okay. Not very quiet

Overall okay. Not very quiet

Clean rooms, helpful courteous staff

Clean rooms, helpful courteous staff

Yes.

Yes.

The staff are friendly and polite. Best hospitality I’ve ever experienced at a hotel.

The staff are friendly and polite. Best hospitality I’ve ever experienced at a hotel.

don't need to pay parking!

don't need to pay parking!

Great

Excelent

Clean room. Good breakfast.

Great breakfast, friendly staff, easy freeway access.

“

Rooms need better maintenance

Room is clean and breakfast is excellent.

The staff is very friendly and always there to assist when necessary.

Average to below average

The water focet had too much preasure at the beginning it spit the water out the sink

The staff was great and the breakfast was good. The orange and apple juices were a bit watered down, however. The room was clean and the ac worked great.

The breakfast was excellent, my only complaint would be for a better choice in hot teas. They were all calming, sleepy and decaf yuck,. But parking was easy and safe.

Room was clean, breakfast was burnt and the same thing each day. In past stays they switched it up. Noticed a lot of friends of employees there eating each morning. Will say the grounds were a lot cleaner than Our recent visit in August. Best part is the coffee! Their new coffee machines are amazing.

I had no idea you could buy food in the lobby? Had I known I would not have gone to the gas station with few prices listed. I don’t like places that don’t list prices for the things I am interested in. Jack in the box lobby was closed and I was walking. The street is one where you have to jump out to the lane just to go next door. It’s either fast moving or packed with cars. Not conducive to Had I known what was available I would cont

Nice

Room was good, the location was very noisy

Very nice clean good breakfast

Average

Good breakfast and clean rooms!

The amazing breakfast

Good staff, good food, great for a holiday inn Express. Close to the freeway, Jack in the box and a convenience store are very close and walkable.

The staff was great happy to assist, great customer service, i will stay again.

Our overall stay at this hotel was excellent, from the cleanliness of the room, parking felt safe and the breakfast was a bonus with a great variety of food. Also the staff were very pleasant.

Yes

Always clean rooms and courteous staff.

Clean room, nice staff, good breakfast choices, plenty of parking.

Great stay

Nice hotel. Friendly staff. Easy check in & check out. Comfortable rooms, comfy beds. Breakfast was great. Parking lot was full but we luckily were able to make it work. Overall great stay. I would definitely stay again.

My only complaint was that the shower was very difficult to operate. We had to call the front desk to ask how to turn it on.

Great place and fantastic staff.

I was in room 143 and was quite surprised that the coffee maker wasn’t pluged in the power outlet. So at 5:30 this morning , I got to pull the table out and crawl around under the table and on the floor so I could enjoy my coffee. Every other time I have stayed at a hotel the coffee maker has been plugged in. Is this a new policy?

Clean and modern hotel. Easy parking, good breakfast, nice room.

Intense smell when we entered the room.

I accidentally got a king bed note we are family of 5 didn’t notice very nice man in the front help me get 2 beds very thankful of him will stay here again for sure

A good stay for this price range, the buildings are kinda old and not very soundproofing but overall it’s very clean and staff are very friendly, 9/10 experience

X

This property was clean, quiet, and had an awesome and helpful staff.

I like that they had oat milk available for non dairy guest. Very thoughtful of the food service staff. Thank you.

The room was spacious and clean. The breakfast buffet was the best I have ever seen. They had so many fresh choices and it was clean and well stocked by an employee who was very nice. Would definitely stay again.

Everything was good and I enjoyed my stay.

It was ok

Yes

This is the worst place I’ve stayed in mind you I’ve stayed in motel6 before we found roaches in our room and when I brought it to the front desks attention all she said was “okay” I then explained to her that I don’t wanna take those home with me she then offered to switch us rooms keep in mind this is all at 1 am she then proceeded to move us to the 4th floor and when it was time for us to check out the elevators stopped working thus making us carry all of our belongings down four flights of stairs wouldn’t recommend unless you wanna take some pets home with you

We really enjoyed our stay, staff was super friendly and had great customer service. Great options for breakfast and we encounter a problem with our door lock, it ran out of battery and they fix it very quick. Definitely staying again next business trip.

Lots of parking space so bigger vehicles friendly and the staff was great and helpful definitely coming again

Everything was just fine. The deposits of the high but worth it of course cuz you get your money back

Friendly staff and efficient. Just hard time sleeping air conditioning system is noisy. Hallway carpet needs cleaning. Over all stay was okay.

The breakfast was amazing. Staff was great and the rooms were very nice.

N/A

Amazing experience.

The receptionist who checked us in was super friendly and nice, thanks

This place was so nice and so clean every corner you saw ! The room was beautiful and the bed was so soft and amazing to sleep on! I highly recommend this place to anyone looking to get some good rest and don’t forget the complementary free breakfast. That is very delicious.!

excellent customer service.

The room was clean and the service was great. Breakfast was above my expectations.

I booked 1 room with 2 queen bed three week back. we arrived at 11pm after 7 hrs driving. I gave my id and card that usually we do. First 20 mints he was trying to do search some thing then he asked so confirmation email etc. i showed book on my Expedia app. Then after 30/40 mints he told there is no booking on your name, before him some person worked and gave that reservation to someone else. We do not have any more room left. I have asked to call manager , he said no one available now, then keep checking keep asking after 1 hr he called someone and told as complimentary without no charge I can give you kind bed with sofa bad. I told him if I have booked 2 queen there are some reason what complimentary you giving. We did not option as it was 12:30 already. We came in room that sofa bed so uncomfortable and there were no duvet cover, we asked on reception it came duvet cover with hole all over I took pic of it. It is so bad experience not going to book again in any Holliday inn express. They overbooked what is point to book 3 week ahead.

Very good

Very quiet and nice place to stay close to UCR. Friendly staffs and lots of parking space . Always my first preference when I travel to riverside

Everyone here is so helpful. Breakfast is great.

Breakfast was fun and the attendant was pleasant and bilingual and didn’t seem to mind being the maestra de desayuno.

Room was ok except no USB ports for charging so make sure you take your own charging block. Furniture seemed somewhat old but not bad. Breakfast was great! Definitely the highlight

Nice to stay and good breakfast

We were there 7 days because off a fire and the kindness we were shown was genuine from the front desk and beyond and on the day of departure told we’ll be missed❤️ I will definitely recommend this location.

N/A

Air conditioning worked great , it was nice and clean .

Always very clean rooms

Great place in a bad location

I didn't even get to check in and I'm still being charged the full price for a room. That's not even Kool.

This hotel is just an average stay nothing special. Not a place to stay if you’re on a tight budget they require a $200 deposit which they hold for several days and I’m assuming the majority of the people that are going to choose this hotel don’t want $200 of their hard earned money being held for several days. I’ve stayed at exclusive hotels that don’t charge you a $200 deposit and hold it for several days and if you stay at a hotel that has a significant deposit they release it as soon as you check out not three, five, or seven business days later.

We had a previous bad experience with Quality inn so we had to book holiday inn and was great

Everything was good except for the train horn noise at night.

Very comfortable

Great

Ok

Great

Great place to stay. Very clean and comfortable. Fantastic breakfast. Would stay again.

Smell a little bit bad, like very old and a kind of dirty

We were well taken care of thanks

Check in/out service was quick and easy. Clean inside and out.

Excellent staff and amazing breakfast every day.

Good breakfast, confortable room and bed. In general it was good stay. Only downside was that TV is not smart and even though there was cable, the remote control was a universal remote so you nees to surf the channels one by one. Also thre lid cover for the remote was loose and the batteries kept on falling from the remote.

Exactly what I needed. Other than the ignorant person that knocked on there door for twenty minutes at two in the morning.an there not being bacon like the breakfast picture showed.

Check in was quick. Stuff was nice. Room was refreshing walking in. Room was cold.

The surrounding is pretty noisy

An alarm was going off the whole night

It was a last minute decision to stay in the area because I was tired and needed to drive back to phoenix

The room was clean and good. The restroom was also tidy. The bed was not that comfortable. I would give a 4 out of 5

Convenient location for our destination. Quiet rooms even with the hotel just off the highway. Good breakfast too.

Good breakfast, clean ,good service

I leave the city of lights to come to a city and get charged a whopping 200.00 deposit. I have never had to pay a deposit in any Vegas property. Makes me wonder about the property as I have stayed with IHL before. Given he wrong room key at the same time as another couple lifes little mistakes. But clean and the noise in the morning. No sleeping in.

The staff was friendly and polite. The he continental breakfast was good. There was gluten free food, oat and almond milk options.

Clean and the breakfast was great

So good the hotel

Excellent

My room was quite. The area around the hotel is sketchy. Staff was good. Breakfast was good.

Great customer service

The first room smells terrible the second room the tv was broken

Loved it will return. Customer service was amazing

We stay at this hotel whenever we are in town and we have been happy with our stay every time.

Employees were very friendly. The free breakfast was outstanding. The bed was very comfortable.

Good place

.

Good in the area

Clean. Feel safe. Friendly staffs.

It was clean

Check in experience was poor

This hotel is pretty average. If your looking for clean place to shower and sleep. It's good. The walls are really thin and there was lots of sketchy people. The room next to me had at least 6 people in it and they were loud. Arguing and slamming doors. Breakfast was great, And the staff was friendly. Probably won't be returning.

I have stayed here a few times in the past and my stay has always been great. Easy check in process, secured parking kot, clean rooms and good breakfast. Downside is the freight train whistle that can be heard from time to time

Staff was very friendly

The front desk agent who checked us in was exceptionally friendly and welcoming—he even recognized us on our way out, which really stood out and made the experience feel more personal. The room itself was standard but very clean, quiet, and comfortable—exactly what we needed for a quick getaway. The pool was a bit dirty when we used it Saturday afternoon, but by the time we returned that evening to use the hot tub, it looked like someone had taken the time to clean it up, which we appreciated. Breakfast was simple but satisfying—nothing fancy, but definitely a nice perk to have included, along with parking. We’d absolutely stay here again the next time we’re in Riverside!

Excellent stay

Premises clean, staff friendly and was very comfortable

It has always been a pleasure to stay at this property. The staff has always been kind and friendly.

Love how clean the rooms are and how excellent the breakfast is. The employees here are awesome!!!

The easy of access to the property. The staff was polite. Room was relatively clean. Noise level was fine. Its a little worn in areas but decent enough.

I booked this place based on all these good reviews. The hallway by the elevators smelled like marijuana smoke. The room smelled like a pet groomer and had a weird powdery smell. They had the ac set to turn off during the night which made the rooms super hot and uncomfortable. The ac stayed on all day long but as soon as it hit 10pm they turned them off. The pool was not monitored and was full of drunk adults who had bottles at the pool and they were telling their kids to just pee in the pool because they didn't want to take them to the bathroom. overall I would not stay here again. It wasn't bad but it wasn't great either. It wasn't as good as the reviews stated.

There was a power outage upon arrival, we were on the 4th floor and had to walk up the stairs with our bags in dark. No electricity so no AC ... we wanted to leave bit weren't offered a refund. The bed was disgusting.. we weren't offered even a discount, the electricity outage lasted till 2-3 am so basically the first night was very uncomfortable

The front desk employees were very friendly and the hotel was very clean and the rooms very clean, quiet and comfortable

Very nice!

Great Mediterranean resttairNt half mile away

It was easy to check in and great stay

The stay was a great experience. My family and I enjoyed there breakfast, our hotel, and overall our entire experience.

Was very nice Hotel since was are first time we enjoyed especial the breakfast.

The room smelled like cigarette had a real musty smell

Excellent

Excellent

Check in personnel not too courteous

Staff were all so polite & helpful

Hotel was clean and room was large.

Very satisfied for price

I absolutely love staying at this hotel and the breakfast is really, really outstanding always fresh hotel is always clean

Amazing

This hotel is always clean and safe. We have stayed here multiple times and have never had a complaint about it.

everything is quite nice

The front desk guy was so rude. If you see the guy, wait to see other staffs.

All good

Clean , good service and good breakfast 🍳

Great breakfast!

Great stay over for a business trip

Convenient stay

Excellent staff

This hotel is at the standard of the brand.. lot of fan noise cannot sleep..i felt like what the f

Noisy - near by train tracks.

Good

The pool was open til 10pm :) Staff was very friendly The room was spacious and came with really good coffee and also great bathroom amenities.