The Hotel at the University of Maryland

The breakfast cafe was great - food was good and staff very friendly

The breakfast spot bagel and grind was delicious. The bagels were so soft. The rooms were clean and modern. The view of the campus was nice. The staff were helpful and nice. Would definitely come stay here again.

Very satisfied went my stay and staff. I think a small microwave would be useful but overall no complaints.

The TV had very limited channels. I had my grandchildren with me so both of these were inconvenient. Fortunately I had a king size bed and they had to sleep with me. I feel some type of refund on room should have been offered when I informed the desk at check out in addition to the apology that they gave.

The room was clean and quiet. The lighting had various settings and the shower was great.

Layout of room was nice , convenience of food /eatery places in walking distance.

The room looks elegant and super clean and comfortable. The black out shades were an awesome addition and the electronic controls to open and close them (as well as control the lighting) made the room seem high tech and impressive. The front desk staff was not very proactive. We waited to be checked in for like 15 mins because the one person in front of us was taking a lot of time and the staff member didn't acknowledge the line or ask for extra help for the other guests. Every thing is an add on: parking is not complimentary/no microwave in room/breakfast is not included/ no extended checkout without an added fee. Booking.com advertises the place as $129/nt but it ended up being $219 with taxes and parking...then more to get breakfast in the morning. But the place is in a great location and is very clean...also had a bagel shop next door. If you're looking for a convenient quick stay- this is a great place as long as you recognize all the additional costs first.

During our stay, we were repeatedly disturbed by a barking dog. The noise woke us between 7:00 a.m. and 10:00 a.m. this morning and was also disruptive the previous night. This significantly impacted our comfort and ability to rest during our stay. We are disappointed by this experience and would appreciate your attention to this matter.

Clean room and beautiful facilities

.

Nice and clean • Very poor customer service and lack of responsiveness from management. • Check-in was the worst hotel check-in experience I have had. It felt disorganized and unprofessional. • The check-in process took about 30 minutes because the room key did not work. I had to return to the front desk twice. • Instead of changing the room, the hotel sent a maintenance technician to repair the door while I was already inside the room. • I emailed a complaint to the Front Office Manager, but it was completely ignored and I never received a response.

Wonderful hotel in a central location with easy access to parking and area attractions/restaurants. Interior is beautiful and my room was clean, comfy, and spacious. I had a delicious breakfast at Iron Rooster located inside the hotel on the lobby level. I have no complaints and would definitely choose this hotel again for future stays.

My room was very comfortable and clean. The location was very convenient since I needed to attend a competition at the University of Maryland. I ate breakfast at the Iron Rooster, two days. "The food was a reasonable price and very delicious.

Superb

Clean room

Great location

Superb

The services was impeccable! The room was clean and I had no issues .

The parking set up is my only concern because the hotel staff stated that parking is free for people who stay. Meanwhile, they are charging a fee until they receive proof of stay. There needs to be a system that allows the parking management information regarding guests who use the parking facility. The burden of proof of staying at the hotel shouldn’t fall on the guests.

Clean dark View

Clean the fire alarm went off for 3 hours while i was trying to sleep , unexpectedly

The emergency alarm went off multiple times and we had to step out but the staff at reception only said “ it was a mistake, nonchalantly” and offered no apology. The lights in the room malfunctioned- flickering for sometime before stabilizing. There’s general lack of attention to service detail at this hotel - reconsider your choices especially if traveling as a family with kids.

Good location, good service, ultimately a great, convenient hotel.

The rooms were clean and very spacious. The reception staff were very friendly and efficient. The restaurants were excellent. We stayed here last year and they provided shuttle service. Sadly to say, this service was discontinued after we left last year. Overall this is a great spot to stay at.

It was beautiful and well maintained, it was also easy to access the MetroBus and Metro from this location.

We had an awesome stay. No dislikes at all.

We had an awesome stay. No dislikes at all.

It was beautiful and well maintained, it was also easy to access the MetroBus and Metro from this location.

Great location, nice amenities, quiet place, very walkable neighborhood and great view to UMD Rooms are relatively small.

Rooms are relatively small.

Very loud and booming with weddings and patries

Exceptional

Every was really good just I have to put down 100for security and I thought parking was included … need more details on those everything else was perfect thank you

Always my favorite place to stay in MD !!!

Exceptional

Superb

The room and everything about the hotel was a 10/10 minus nothing! I enjoyed the comfortability and accessibility to luxury! I will definitely be there again and again! The staff were nice and helpful! The only thing I suggest is having cutlery and plates, dishwashing soap in the sink and kitchen area. I had the studio king suite

Exceptional

Clean hotel and very clean rooms! The hotel staff were all very nice, welcoming, and helpful throughout our stay. We will definitely make this our go to hotel whenever we’re in town.

Location was excellent! UMD was across the street. Room was clean but dated, dark and we were unable to open blind. It was broken! . Did not realize we had a window until the next morning.

Exceptional

Location was excellent! UMD was across the street. Room was clean but dated, dark and we were unable to open blind. It was broken! . Did not realize we had a window until the next morning.

Exceptional

great stay,

Really great hotel with a lot to offer. The rooms are spacious and well kept. The staff is friendly and helpful. I had a lovely stay

This is my second time booking a room here. Its always a lovely experience. Convenient, clean, modern, & the staff is always friendly.

Clean room, staff was nice. Great stay

This hotel is simply the best I’ve ever stayed in. The staff was incredibly friendly and welcoming. I particularly enjoyed the pool and the gym facilities.

Great service. close to campus, and easy to walk to areas.

We really liked that the parking garage is connected, and you don’t have to walk outside (it was raining all weekend). We liked how clean and aesthetic the furniture was. We liked how spacious the rooms were. Staff were really accommodating, and upgraded our room when we told them about how bad the bed was. Loved the bathroom and vanity area. Clean bathrooms in room, housekeeping staff were very hardworking and meticulous. We didn’t like the bed in the room we were in first night. We didn’t like that there were unaccompanied minors and teens were walking around late at night or sitting around at the admissions desk (1-2AM). These kids were using racial slurs towards us and it was extremely inappropriate. We didn’t like that the TV didn’t have Netflix app on it. We didn’t like the temperature in the hallways on the way to the rooms, very muggy & humid. We didn’t like that the hallways smelled because people would leave their trash outside. We didn’t like that the concierge lounge wasn’t clean and kids were running around there as well. We didn’t like how rooms were all different, certain rooms had different brands of coffee or bedding.

We really liked that the parking garage is connected, and you don’t have to walk outside (it was raining all weekend). We liked how clean and aesthetic the furniture was. We liked how spacious the rooms were. Staff were really accommodating, and upgraded our room when we told them about how bad the bed was. Loved the bathroom and vanity area. Clean bathrooms in room, housekeeping staff were very hardworking and meticulous. We didn’t like the bed in the room we were in first night. We didn’t like that there were unaccompanied minors and teens were walking around late at night or sitting around at the admissions desk (1-2AM). These kids were using racial slurs towards us and it was extremely inappropriate. We didn’t like that the TV didn’t have Netflix app on it. We didn’t like the temperature in the hallways on the way to the rooms, very muggy & humid. We didn’t like that the hallways smelled because people would leave their trash outside. We didn’t like that the concierge lounge wasn’t clean and kids were running around there as well. We didn’t like how rooms were all different, certain rooms had different brands of coffee or bedding.

The room was great. Clean and neat. The pool was a bit dirty but that was from the guest making a mess. Overall the staff and hotel was great.

Never fails..love this hotel!

Everything! (Location, clean, amenities, restaurants on site, spa, pool, etc) Vents a little dusty but it is a season change and that is a given.

Exceptional

Vents a little dusty but it is a season change and that is a given.

Staff very unfriendly and unhelpful. 2nd time staying here and had the same experience.

We had a wonderful stay and will definitely be back. Thank you!!

Great place !! Stayed for every college visit !! Loved it

Great hotel. Nice quiet room. Lots of room. Great location.

clean spacious room

No thanks it’s late and I’m tired

Yes

Very nice hotel. Several restaurants on the property. Very good location, right next to UofM. Rooms were also very nice.

Mostly for UM functions, location is good, facilities are new, lobby restaurants are posh, its EV chargers are somehow not compatible to Tesla.

Great hotel

Very clean room, facilities super close to campus and a quick walk to stores on Baltimore Ave Nothing

Very clean room, facilities super close to campus and a quick walk to stores on Baltimore Ave Nothing

Will definitely be back and will definitely pass the word to friends and family

Room was very nice, great decor and very clean. Lots of tech features in the room. Screen controls the lights and blinds. Bed was very firm, honestly not my favorite part. You will find great food options on the main level and plenty within walking distance. There is a nice indoor pool but unfortunately it was not heated and the water was quite cold. I only managed to dip my feet in. Did not utilize the on site spa. I would recommend this hotel and would return if im in this area again.

Hotel was clean and staff was friendly and helpful. I would definitely recommend this hotel.

Superb

Great stay

This hotel is gorgeous. A luxury hotel at a reasonable price. Absolutely incredible. I deeply want to give more than 3 stars but the food situation was just SO annoying. I stayed for 4 nights and took meals at the hotel. I had to order from the in-hotel restaurant, run up to my room, while it was prepared, and run back down to pick it up. For this pleasure, I was expected to give a tip. (You pay first so I’m not going to take the chance of not tipping and having my food tampered with.) Two nights in a row, I had to go back downstairs a third time bc they forgot an item. Other nights, food wasn’t prepared as I’d requested. The breakfast option was even more disappointing — uninspired chewy bagel (not the good kind of chewy) + watery coffee. Again it’s serve yourself and a tip is expected. The first morning the iced coffee machine was filled with hot coffee. Just not worth it. BUT — if you’re prepared for this and either don’t care or make different eating arrangements, this hotel is top notch. I’ve stayed frequently at a nearby Ritz-Carlton and the lobby, rooms, and amenities at the U of Maryland Hotel are right up there if not better.

We love this hotel. Staff is so friendly, it's very clean and the food at both restaurants is great. Pool is wonderful. The parking is exceptional and a definite plus. We had Mother's Day brunch which was delicious. My only comment would be to have the bar stay open later on Saturday nights. Last call at 10pm is too early, especially if you are celebrating a special event.

The atmosphere, the scenery, the staff! The room would not warm up. The room was freezing and the thermostat changed 1 degree every hour and a half.. the room never warmed up

The atmosphere, the scenery, the staff! The room would not warm up. The room was freezing and the thermostat changed 1 degree every hour and a half.. the room never warmed up

Everything was perfect, I think it’s better than DC downtown hotels.

I love this hotel. It is clean modern, has good food options, and is located directly across from the main entrance of UMD. Parking is easy. There is nothing I disliked about this hotel.

Everything about the hotel experience was noteworthy. It was exceptional at every level..

I love this hotel. It is clean modern, has good food options, and is located directly across from the main entrance of UMD. Parking is easy. There is nothing I disliked about this hotel.

Everything was perfect, I think it’s better than DC downtown hotels.

Very good

Clean and updated

Clean and updated

Everything. Thank you. I don’t like that if I’m a guest staying at the hotel that I have to pay for parking too. Should be free or incorporated into the final price of the room.

I don’t like that if I’m a guest staying at the hotel that I have to pay for parking too. Should be free or incorporated into the final price of the room.

I loved it I’ll definitely be back!!

Everything was so nice.

There was blonde hair on my towels and on the robe. Make up on the shower wall. & room service took over an hour to bring a blanket and pillow for my pull out couch.

It was a great location easy to get to campus I don’t think our room was freshly cleaned. There was garbage still in garbage cans.

It was a great location easy to get to campus I don’t think our room was freshly cleaned. There was garbage still in garbage cans.

Well organized hotel! Checked in at a busy time and everything was great. Was happy the parking did not cost an arm and a leg. Very well presented to prospective students. Thank you. Excellent choice if in the area.

Exceptional

The toilet didn’t flush properly in our room 442 and in the men’s room in the lobby

Very good

We had a comfortable stay at The Hotel while visiting family in the area. We enjoyed not having to leave the hotel to dine . The restaurants on site were delicious.

Always happy to stay at The Hotel! Friendly staff and nice rooms. A big bonus is the proximity to GrillMarx restaurant in the same complex. Excellent food!

Exceptional

Very good

When we got there our room was 79 degrees. Called and maintenance came. Said it was fixed. After 2 hours it was 78 degrees. Called maintenance again and they came and said they fixed it. By then it was 11pm. It never got below 75 all night. Next morning told the front desk it was never fixed. They said they would send the supervisor. Came back that afternoon and it was still 79 degrees. They put us in a new room. This would have been offered one day one. Took two days to find solution to cooling problem. It took me contacting maintenance/front desk 3 times. No compensation or remedy was offered on day one. The excuse was that the room was a corner room and they are usually warmer. 78 degrees warmer….. I don’t think so.

When we got there our room was 79 degrees. Called and maintenance came. Said it was fixed. After 2 hours it was 78 degrees. Called maintenance again and they came and said they fixed it. By then it was 11pm. It never got below 75 all night. Next morning told the front desk it was never fixed. They said they would send the supervisor. Came back that afternoon and it was still 79 degrees. They put us in a new room. This would have been offered one day one. Took two days to find solution to cooling problem. It took me contacting maintenance/front desk 3 times. No compensation or remedy was offered on day one. The excuse was that the room was a corner room and they are usually warmer. 78 degrees warmer….. I don’t think so.

Great experience

Great experience

Did not eat breakfast

Great stay!

Room had higher-end amenities that were quite impressive and the price was VERY reasonable which made the stay even better. Restaurants are conveniently located and both that we patroned were delicious!

Ended up picking this Hotel to send my daughter off to prom and it turned out great. Customer service from check in to check out were on point. Definitely will book again!

Exceptional

Exceptional

Couldn’t have asked for a better stay. The rooms were very nice, clean and high tech. Top 2 hotels I have ever stayed in.

Drop off luggage in your room before parking in the garage next door.

Clean, parking on site, staff very friendly, restaurants convenient

Great location, the view from our view was wonderful! A great 24 hour getaway!

Exceptional

Exceptional

Lovely hotel with big rooms and beds. The only issue is the bedside clock. It had wrong time which couldn't be changed.

Wonderful place to stay. Enjoyed the onsite restaurants and spa.

Everything was great and we had a beautiful view of the university

Clean rooms located right across UMD, and efficient staff.

Not worth the extra price foe me

The room was spectacular - clean, comfortable and well-maintained. Very comfortable bed. Great location with great amenities! Had My wife and I fully enjoyed our stay! I highly recommend this hotel!

There was nothing that I didn’t like. I loved everything about this property will be staying again.

Noisy escalator Cold, literally and figuratively Overpriced Worst hotel I've ever stayed in, 50 years of travel & residence in 4 countries

The breakfast was wonderful. Parking was disappointing, the garage was too close.

Location is awesome - right at the bottom of UMD. They have all these fancy controls for the lights and shades, but this is the second room where one set of panels couldnt control the thing it was supposed to control. Automation for the sake of automation isn't always worth it.

Beautiful hotel. Very well maintained and very modern. Great gym and the restaurants in the hotel are excellent.

Nice location, amazing shower/water pressure! Technical problems abound with a fancy touch screen lighting control that kept malfunctioning. Tv didn’t work till I called the front desk. Phone didn’t work. Some bugs to work out.

No instructions on how to use electronics for lights etc

Very clean and great location

Just stayed here a night. I believe we received an upgraded a room. But the stay was amazing. It was very modern and clean. The room was spacious with a living area and seperate bedroom. It had automatic blinds and lighting with a great shower. If we are back in the area i would sty again. It’s worth the

Yes Customer

The rooms are clean and modern and very well kept. Parking is very convenient in the garage although I’m not happy with a $15 per night fee. Excellent bagel place with fresh homemade bagels for breakfast on the property. Overall, very beautiful hotel.

The entryway is beautiful and there are a handful of eating options within the building. The staff were all friendly and helpful. But they could improve on some of the details. The pool water was lukewarm and there was debris laying on the bottom. The wallpaper was peeling off in multiple locations in our room and all the lights would sporadically turn off (we were in the ADA room). Trips to DC are doable but it's a 20 min walk to the metro station then a 30 ride to downtown, so we ended up taking Lyft most days instead which was just a bit more expensive, depending on time of day, for our family of 4.

👍

Wonderful!

The room was clean, with a comfortable bed and a spacious bathroom. It's the type of place I like. However, the staff's response to needs is not quite good; I requested an iron, but it never arrived.

Everything was amazing… least expensive parking over ever paid at a hotel in my life!

hotel was convenient and had tons of food around the area

Great staff. Clean and nicely done rooms. Parking convenient. There are several independent restaurants onsite, but nothing available as part of the hotel.

I didn't eat breakfast here. The parking was very easy and safe, because there were lights that went on as soon as you got closer to the door at night.

It was a busy weekend with college kids and parents but I enjoyed my time there.

Lovely hotel! Clean, modern, spacious. It exceeded my expectations.

Location, amenities, always clean and comfortable Parking, the card system worked better. Leaving your license plate with the front desk doesn’t seem to work. The gate never opens when I’m leaving and I have to put my account information in each time and keep getting charged

Clean, great value, great quality, great service

Location

Photos on Expedia did not match the property. The room was smaller and completely different. Water was turned off from midnight to 6 am.

The hotel was amazing. I liked the rooms the bed was very comfortable I like everything

Will stay again!

Very nice hotel

Front desk not overly friendly

I ate at the Iron Rooster for breakfast one morning. Options are adequate but very expensive, but that seems to be the norm in College Park.

Good

A very convenient spot for visiting my daughters at UMD - clean, quiet and easy parking.

My son and I were really impressed with the property. We were there to visit the school. The visitor center located in the hotel was very helpful and the campus was literally across the street. Ate breakfast and dinner at the hotel and both were excellent.. would definitely stay there again

The entire hotel and room was extremely clean. The staff was so professional and helpful throughout. There are some cool and unique shops nearby, checked out Board and Brew and GrillMax, both were amazing. The hotel is business-friendly if you need that with lots of conference rooms and open spaces.

Yes

Of ants in the pool area

the first time it was amazing! this time was somewhat so so.. 1. when i arirved abd checked in i requested extra blankets and pillow, fron desk supposedly wrote down our request.. came back around 8:30pm - no pillows and blanket.. wentdownstairs to the lobby and reuested again.. finally at 11:30 pm when im about to sleep.. big banging on the door.. with room service.. 2. first night was getting a bit warm outside.. so i lower thw thermostat.. next morning seems the temp did not nudge at all.. during the 2nd day temp outside reached 80s, the room maintained 25C but it seems the control could drop it lower but thwrmostat in the room was at 25c. I complained to the front desk before checkout the 2nd nite and gave me a $150 compensation.. the front desk was helpful and accomodating... but for this caliber of hotel i was expecting more compared to the last time we stayed.. the big difference between now and the last time last time we stayed in the room facing the school.. and this time we stayed and grabbed a last minute deals.. overall it was a decent stay.. just two different experience with the rooms... i would stay there again.. near to school, restaurant, parking is very convinient... and lastly quite clean..

Great location

Absolutely perfect! This is such a nice hotel. It’s clean, quiet, comfortable, modern, and the perfect location. We’ll be back!

Location was great if you're visiting UMD. The room was clean, generously sized, modern, quiet, comfortable, and had excellent lighting features. My teenage son and I slept SO hard in the comfortable beds. We appreciated the separate toilet room and the use of a shower curtain rather than a glass shower enclosure because it allows one of us to enter the bathroom while the other is in the shower. Wished we had options to hang our bath towels to dry and reuse, but used the closet for this. Appreciated the bar in the shower to hang our washcloths and the large ledge along the tub to place our travel toiletries. The counter space around the sink was large enough and we were glad there was a towel bar for our hand towels. Yes, I notice these things and I'm constantly amazed at how many hotel rooms don't offer these little details that allow you to function comfortably like you're at home. Water pressure was good and the shower head was sufficient - I hate the rain showers, so I was glad this wasn't an issue in this room. The window sheers and blackout shades went up an down with the push of a button on the wall - nice. Lighting was outstanding throughout the room. Loved the dimmer switch option in the toilet room for early mornings and loved all the lighting options in the space to brighten or soften the amount of light. For those who care, the lighting did not cause any glare. Room air was fresh and climate control was responsive. Highly recommend!

Room was clean and spacious. Property was stylish with many dining options. Staff was very helpful.

Fantastic location and a great place to stay when in College Park. Highly recommend!

Hotel was wonderful! No complaints!

Beautiful hotel. Only stayed one night but still felt good here

As a parent visiting the University of Maryland, i would highly recommend.

Always good!!!

Parking was easy and the location is perfect!

The hotel was conveniently located next to the University of Maryland. It was very clean. The staff was attentive.

The restaurants were absolutely delicious - like absolutely delicious for breakfast (Iron Rooster) and the steak house was YUMM. I had the prime rib and it was perfection.

Always enjoy staying here.

Unfortunately no breakfast

Great

Do not reserve a room at this hotel!! They allow overbooking, and then once the rooms are filled day of check in, they will cancel your room. I showed up for a dance competition, and my room had been canceled for this reason. I had to quickly find another hotel and then we were staying down the street instead of in the hotel where the competition was. None of the staff ever said I’m sorry or seemed to care at all that I was inconvenienced by this.

Very clean room. In fact every place we went inside the hotel was clean. I have a huge pet peeve regarding places with fabric covered furniture who do not clean it properly resulting in multiple stains. However that was NOT the case with this hotel. Even the fabric colored chairs and the lobby were clean and Free from spots and stains. The hotel has the appearance of being well cared for with attention to detail. Not only will I stay here again when I am in the DMV area but I am highly recommending this for everyone that I know who may also visit that location.

The room needed fresh linen and carpet to be vacuum, bathroom needed more cleaning.

Fabulous!

Everything was good

Beautiful hotel across the street from the University of MD. Walkable, great restaurants inside and adjacent to the property. My room was spacious, well designed, and I especially loved the large bathroom.

Lovely property but more attention needs to paid to basic maintenance. The shampoo container attached to the wall in the shower came unattached and the toilet paper roll holder came off the wall as well

Ideal location to visit university

Great location, close to campus.

Super nice..!

Cheers

Great hotel, nice restaurants, comfortable beds. Just a bit too much noise at night on the street

The room was very clean and sexy

We booked the hotel for the pool, but it was closed :(

Staff

Nice spot

Clean room, helpful staff.

Highly recommend this property, great location, the spa on the property was amazing. All staff interactions were pleasant.

Highly recommend this property, great location, the spa on the property was amazing. All staff interactions were pleasant.

The staff were welcoming and happy to help. Our room was clean with an expansive view of the Maryland campus. We enjoyed free parking as well. A great experience overall!

The staff were welcoming and happy to help. Our room was clean with an expansive view of the Maryland campus. We enjoyed free parking as well. A great experience overall!

Great customer service.

Great customer service.

The room was spotless and the staff was friendly, accommodating, and the facilities were beautiful.

The room was spotless and the staff was friendly, accommodating, and the facilities were beautiful.

Great

Great

Best!!

Best!!

Very clean. Room has nice modern features and a showerhead on an adjustable pole that went high enough for me!

Very clean. Room has nice modern features and a showerhead on an adjustable pole that went high enough for me!

Everything was fabulous!!

Everything was fabulous!!

Very clean and comfortable room. The staff was extremely courteous and helpful. It does take a little effort figuring out how to turn on certain lights.

Very clean and comfortable room. The staff was extremely courteous and helpful. It does take a little effort figuring out how to turn on certain lights.

Great location. Wonderful rooms.

Great location. Wonderful rooms.

To start, the window in my room was off track, allowing unwanted light to pour in and making it difficult to rest properly. The TV system was another frustration—I was unable to cast programs from my phone, which is a basic expectation at this price point. In the bathroom, the shower glass panel was loose, raising both safety and quality concerns. What stood out most was the lack of attentiveness at checkout. No one asked how my stay was, nor did anyone show interest in guest feedback. Instead, the experience felt overly focused on nickel-and-diming for every small charge, rather than delivering the level of service and comfort that should be the core responsibility of a luxury hotel. Overall, the stay fell well below expectations, and the issues encountered suggest a focus on revenue over guest experience. Unfortunately, this was not the level of quality or service I would expect, and it left me with no desire to return.

To start, the window in my room was off track, allowing unwanted light to pour in and making it difficult to rest properly. The TV system was another frustration—I was unable to cast programs from my phone, which is a basic expectation at this price point. In the bathroom, the shower glass panel was loose, raising both safety and quality concerns. What stood out most was the lack of attentiveness at checkout. No one asked how my stay was, nor did anyone show interest in guest feedback. Instead, the experience felt overly focused on nickel-and-diming for every small charge, rather than delivering the level of service and comfort that should be the core responsibility of a luxury hotel. Overall, the stay fell well below expectations, and the issues encountered suggest a focus on revenue over guest experience. Unfortunately, this was not the level of quality or service I would expect, and it left me with no desire to return.

Everything was nice

Everything was nice

Friendly staff, great location

Friendly staff, great location

Wonderful hotel. Clean and very friendly staff. Will visit again

Wonderful hotel. Clean and very friendly staff. Will visit again

Highly recommend this hotel. Only reason we did not give 5 stars is because before booking we called to confirm the pool was open and was informed that it was. But when we arrived 3days after booking we were told that the pool was closed due to construction for the past few weeks. However, front desk staff waived our daily parking fees due to the inconvenience. That was greatly appreciated. We will be back again.

Highly recommend this hotel. Only reason we did not give 5 stars is because before booking we called to confirm the pool was open and was informed that it was. But when we arrived 3days after booking we were told that the pool was closed due to construction for the past few weeks. However, front desk staff waived our daily parking fees due to the inconvenience. That was greatly appreciated. We will be back again.

Well for first it was bodily fluids left on the sofa the toilet wouldn’t flush for a good period and some of the lights were not working in the room

Well for first it was bodily fluids left on the sofa the toilet wouldn’t flush for a good period and some of the lights were not working in the room

Spacious and clean rooms; friendly staff, great breakfast options, clean pool.

Checking in was easy

Great hotel! So convenient for U Maryland

Very nice stay

Hotel is very nice and new. There are four restaurants within the hotel complex which is great. Only real complaint was a subpar TV in the guest room. Had a great meal at GrillMarx - our waitress, Jillian W. was fantastic!

Great all around experience as always.

called twice and each time it took a very long time before someone came to work on it each time it wasn't fixed my issue is the length of time it took to get someone there and that it was never corrected

All

Staff was great and the hotel was very clean. Nice size room and everything was really clean.

The room was in great condition but the staff was unfriendly

Room was clean and spacious, staff was courteous.

Great nice and nice and the Front Desk check-in was great. The man behind the desk was amazing.

This hotel is lovely to stay. Very up to date woth technology,very clean,very nice the rest are very good food!

I absolutely love this hotel. Incredibly professionally run, clean and state of the art. The facilities are amazing and amenities are bar none. Highly recommend staying there. I already made my reservations for July for another work event.

The only thing was the heating system. It wasn’t functioning well. But staff quickly addressed and it ended up working. Hotel was great, thank you!!

Rooms were spacious and comfortable. We loved the automatic lights and the blackout shades. I would note that it can be a little noisy at night from outside on the street if you’re in a university view room.

Great hotel with great location

Excellent updated rooms. Everything is spotless. Amazing clean, well stocked gym

The hotel, the restaurants, the spa, pool and gym, but especially the staff are reasons we will be back and also recommend this hotel to friends.

The Hotel @ College Park is a beautiful property with spacious, well appointed rooms. The hotel is first class and well maintained. This is a wonderful hotel for a restful stay. The hotel is on the campus of the University of Maryland.

Great location. Overall, nice room, but the rooms are starting to show some wear - bathroom door didn’t shut completely and couldn’t be locked.

Water in shower was not hot. They promised to fix it but didn't. Light switches are some kind of high tech thing that is cool, half didn't work. Espresso machine in room was great.

Everything was great for our stay!

Amazing spacious, clean and beautiful rooms. Great amenities including the indoor pool that my kid loved and the gym. Also loved having various food options right down in the lobby. The parking was easy and reasonably priced. All the staff we encountered were pleasant and helpful. Hope to return and stay longer in the future.

I'll be back again! My stay was amazing!

Parking was simple and easy, checkin is was 5 star amazing and the staff are friendly and helpful. All the amenities were amazing as well.

Always wonderful at the Hotel. The staff is friendly and helpful, the rooms are spacious and comfortable, and the location can't be beat. A random spotting of Coach Locksley at Bagels and Grinds was a nice added surprise 😮

My wife and I stayed here for two nights in early December. On the second day, while we were out having lunch in Georgetown, I received an urgent voicemail stating that our room needed to be changed that day and that our belongings would be moved immediately if we did not return. This was the first time we had heard anything about a room change. There was no prior notice, explanation, or discussion. When I called the hotel back, the tone was off-putting. There was an assumption that I had already been informed and an implication that I was ignoring something I “should have known,” which simply was not true. We cut our plans short and returned to the hotel. Only then were we told there was a private event on the floor we were booked on and that we therefore had to move rooms. This raised the obvious question of why this was not known in advance or communicated at check-in. After speaking with a manager, I went to retrieve our belongings, only to find my room key had already been deactivated. I then had to wait about 30 minutes for an escort to access the room. We were promised a $100 refund for the disrupted night. That refund never came. Multiple follow-up calls resulted in promises of a manager callback that never happened. We have stayed here several times before without issue, which makes this experience particularly disappointing. The issue was not the room, but how this situation was handled.

Great value and the room was spacious, modern, and clean!

The manager was very friendly and welcoming. Thoroughly enjoyed our stay here. We used the pool and visited Grillmarx. Everything was on point. The room was very clean. Hotel didn’t seem very full so was surprised we were assigned a room with no view. We had room 340. Thanks for lovely stay

Appreciate the room upgrade and the complimentary breakfast. Huge rooms, amazing views. The real glassware in the rooms is a nice new touch

I stayed last night. The room looks fine in the first place, but when I’m about to go to sleep , the light wouldn’t turn off no matter what I do. The hotel has this “fancy” control of lights which didn’t work in my room. I called the front desk and it took them around 30 mins to come… As you can imagine it’s late and I’m frustrated. Then I switched to a different room and fell asleep angrily. This morning I’m trying to open the curtain using another of their fancy control panel, and you know what, I couldn’t open the curtain.. The whole hotel looks like a joke to me.

Yes

Convenient with a nice bagel shop and lobby bar

The room was spotless! The staff from the Reception Desk to the Cleaning personnel were very courteous, polite and ready to help answer any questions you may have.

Will definitely come back

Option was convenient

Having a pool for swimming was great

Pefect stay!

good, safe location on campus. very new and clean

So convenient when visiting the campus!

Great hotel. Clean and nice room, perfect location, lots of convenient food options.

Amenities

The general facilities, including the lobby, the bar and restaurants and the gym / spa. Also, the room was really nice and spacious.

Great on all points -- comfy bed, clean everything, nice front desk, easy parking, great shower

This hotel is absolutely stunning!! The photos online are exactly as pictured. The ambiance, decor and cleanliness are outstanding. If you're in College Park, MD, this is the hotel to stay. There are several restaurants downstairs that will delight any palate. One of my favorites was the Iron Rooster, they serve, breakfast, brunch, lunch and dinner. Also, the quietness to each room was astounding, I never heard my neighbor, and the hotel was booked and busy with several events. They hosted a meet and greet, a birthday party and a reunion. Never once did I hear guess in the hallway loudly, music and or any noise that was disruptive to my stay. This is literally the best hotel in College Park!!!

Parking was safe and easy.

Clean room, professional friendly staff, great location

Everything was as expected. The service at the Iron Rooster was superb!!

Great customer service.

short staffed, technology failures caused me to pay for parking, couldn't check in until 6PM, said would reimburse and didn't. Poor all around, which is not typical as have stayed here before and liked it.

Very nice hotel.

Great hotel if you are going to a University of Maryland basketball ball game. Just across from campus. Nice, modern hotel. G great rooms. Stayed here a number of times!

Nice room. Very nice staff

This is one of my favorite hotels in Maryland. The rooms are clean. The staff is friendly. I beautiful hotel. It is so nice I stayed twice in less than a eeek. 4 days church conference business and two later came back and stayed when my nephew got married. No matter the shift, the staff is amazing!!!!!!!

They was also a loud banging noise that went on during the whole stay. It came from along the windows. The room was clean, but showing signs of wear and tear. Parking was good, but the garage is not easily accessible from the hotel and there were stairs that you had to carry your suitcases up and down to get to the elevators.

Staff was very friendly. Rooms are very clean

Fabulous Hotel, affordable price point.

Excellent hotel

An amazing room, clean and very inviting. This was my best in yet. The view was amazing!!!!!

Everything and everyone was very nice

The room was great but the hotel was overbooked. The check in was 4 but we didn’t get a room for hours later.

Breakfast was not included. There are great restaurants in the lobby of the hotel. They are independent from the hotel. Rooms are very modern. It took me a while to figure out how to operate the lighting.

Nice place

Friendly, clean, beautiful rooms.

Great room, great time. Have stayed at all three of the major properties in the area. Enjoyed this one most. Will stay here again as the top preference overall.

All was great

Amazing staff, the place was fantastic can’t wait to come back

Beautiful hotel; good foods; lovely lobby; wonderful room

Didn't have the breakfast. Everyone and everything was great!

The heat was not working, tub was not cleaned, the gate would not open to get out kept asking for payment and the fire alarms went off at 5 am but no one notified us it was a false alarm until we called from outside the hotel due to everyone had to evacuate.

Clean

NA

Room was very nice and clean. Can’t believe I got such a nice hotel for that price. Definitely recommend this to anyone

Clean and well maintained

Mattresses are incredibly uncomfortable, and if you book through a third-party parking will be costly

Parking is expensive

This was an excellent hotel to stay in. Very nice, very clean. A huge weight room was an added bonus! The only issue we had was we had a hard time breathing in the room when the air conditioner was on the first night. It was obvious the air filter needed to be changed. I told the front desk the next morning and by the time we came home late afternoon it had been changed and we could breathe again! Would definitely stay here again.

Updated and Very clean, would stay again.

High quality

The staff are incredibly professional and nice. This was my second time staying at the hotel and had to switch rooms bc of some noisy pipes, noticed the three rooms I’ve seen have different toiletries provided which is a bit odd. The bathroom tile floor is white and was showing some dirty spots. The bed is very comfortable though!

Excellent hotel. Lobby restaurants all close eary though on sundays.

Didnt get one

Easy walk to different restaurants. 4.5 out of 5

other than tv issue great

Room was very nice and clean.

Amazing hotel and staff!

Enjoyed my stay! Super convenient to the university and great food options.

Perfect for a college visit

Great stay. One of the best we have had in the DMV. Parking was a bit of a problem charged a fee but it was supposed to be included but I was promised before I left that it would be fixed.

All around great hotel!

Rooms are very nice, very large and comfortable with big bathrooms and extra seating. Hotel was extremely clean; I ate at two of the restaurants and both were good. I only wish there was room service for food.

Very comfortable, clean, great water pressure in shower

The staff is friendly and accomodating. Would stay here again.

Amazing hotel!!! Restaurants inside were amazing. Hotel room was state of the art. Great place to stay if visiting the Campus or attending a game. Outside bars and restaurants are all walking distance.

We love staying in this hotel. Overlooking the University of MD grounds is beautiful. The Grill Marx restaurant is consistently fantastic, hotel amenities are top notch, the pool, spa and lobby bar are also favorites. Highly recommend!

Overall, staff were kind and welcoming, and location is very convenient. I stayed a total of 2 weeks and had AC issues both times in 2 separate rooms. The first room AC kept dropping to 63/64, regardless of what i set it to. This was

You have to watch staff when they processing you for your room. My credit card was stolen by one of the staff members once I noticed it, I called the local police who advised me to cancel the credit card and to check if any other charges were charged to the credit card. Front desk not professional at all seem to joke around a lot.

Great, modern hotel!

Service is great

This is my favorite hotel in College Park and it never disappoints. Exceptional service, fantastic/safe location, walking distance from campus (maximizes my time with my college kid). Great stays every time! I will be back.

Stayed in town for a UMD football game

Always enjoy staying here. University view is the best

Spacious and clean rooms; several dining choices, conveniently located on campus.

We love the Hotel at UMD and it is one of our favorite places to stay. We noticed some maintenance things cropping up, like the shower head was spraying from the connection, and some of the bathroom doors in the lobby were broken, but we had an overall great stay.

Very nice hotel. Restaurants were excellent

Cozy stay. Has plenty of dining options.

Lovely relaxing location with clean modern style rooms. Great amenities and friendly, responsive staff.

Clean hotel

Amazing

Great property, clean

Big room. Nice clean hotel with lovely dining inside. Not a great view from the room.

The hotel is good very clean and good comfort the only thing that I didn’t like is I had to pay for parking it should be included

Courteous staff, lots of dining options on site, quiet, comfortable beds

Beautiful hotel. Couldn’t get closer to the campus if we tried. Staff was lovely and helpful. Room was beautiful with a view of campus. Ample safe parking. Will stay here again for sure.

Go Terps 🐢

Great

Internet was spotty and frustrating. It’s not far from the Metro, which is super convenient. The main drag outside can be loud, and The Hotel hosts lots of kids who have trouble regulating their voices late at night.They’re just having fun but SOME of us have to get up early in the morning. The Hotel tries hard to be fancy, but it is more utilitarian than luxe—that was my experience. I’d say it’s fine, but on the expensive side for what you get.

Good

Excellent

Great location fantastic only downside was not a free breakfast

So while there the facility was clean and thriving and full of courteous people! But - the main bar was closed and surrounded by black wall off curtains. Sad because I was meeting a nephew for a drink:( The pool was empty- because it was FREEZING and not worth trying to get in to. So those two inconveniences had me rate it lower than I would have. We have to go back in November and I am hoping these issues are rectified .

Very nice rooms and great property. Parking connected to hotel. Lots of food onsite. Indoor pool

Despite the inconsistency between rooms, the hotel itself was very nice and the staff were friendly and helpful throughout our stay. We also had a fantastic meal at Iron Rooster — the food was delicious and the service was top-notch.

Property is fine in general, well kept, clean and quiet. Parking was a little annoying because even though my rate included free parking, I was charged for the 1st day and had some issues getting out of the parking

Love the amenities. Easy parking and checkout. I found my #1 place to stay anytime am in town,

Amazing Hotel!!!! Highly recommend this Hotel!!!

Amazing stay can’t wait to come back again

The hotel was beautiful and very accommodating!

It was my second time staying there and it was great every time

It’s a beautiful hotel

So nice to stay!!!

Great property and location. Rooms were modern, clean and comfortable. Only issue was the pool closed about an hour after we arrived and never reopened. This was a bid disappointment.

Can’t beat the location

Wonderful establishment. Staff accommodating & welcoming. I will definitely stay here again

Five star experience priced at a reasonable rate!

Very nice hotel

My stay at The Hotel was amazing! Food was not an issue to get, the room I booked was spacious, and I wasn’t able to use all amenities but they look very well maintained. Overall I enjoyed my stay, I would recommend to anyone and I plan to book again in the future.

Great hotel to stay at near University of Maryland. Loved that there are many great dining options on property. Hotel was very clean, the beds were comfortable and the room was quiet. Would stay here again!

Great location for a conference with helpful staff.

The refrigerator was broken, and there was no microwave in the room

Clean, convenient, and friendly staff

Good

Clean, spacious room, comfy bed, friendly staff, tasty on-site restaurant. Overall excellent experience.

Check in was quick & easy. The property is beautifully maintained. I will definitely return.

Last stay was better. 4.5 out of 5 this go round

Very clean, satisfied with the service

It was almost perfect. It was clean and everyone was welcoming. The only thing that I did not like was that there was no do not disturb sign and housekeeping kept waking me up.

Right across University. Good place to stay when visiting UMD College Park.

It was awesome!!! Will definitely be back often!

Unfortunately, there were roaches. That aside, this was a nice hotel.

Great hotel and location. It was clean, the staff was courteous, and the food was excellent.

Great service. Clean building and room. Comfortable stay.

Very nice hotel. Great facility and very nice staffs. The room is very clean and everything is in good condition

A1

Great hotel!

Our stay was great. The room was clean and comfortable I had a great night sleep after a long hours of travel. The beds were so convenient. One thing I appreciated most was that shower head that brings out high pressure water that can literally massage your body while shower I enjoyed it . That was exactly what I needed after all the stressful day I had driving long distance.

Stay was great. This was out of there control but a storm came and knocked the power out so the system and ac went out but they handled it with grace. I would stay here again.

Loved this property. The hotel was very clean and safe. The amenities were top notch. I travelled with my family to see a concert and my children also loved making use of the pool and restaurants. Will definitely stay again.

From the warm welcome at check-in to the personalized service throughout my stay, everything exceeded my expectations. The room was luxurious, spacious and comfortable, with high-thread-count linens, and a pillow menu that ensured a perfect night's sleep. Plush robes and slippers, and high-end toiletries were also available. The concierge service was exceptional, providing helpful recommendations and assisting with reservations. The staff's attentiveness impressed, as they went above and beyond to make the stay special.

Had a great time would highly recommend good environment great room very friendly staff

I like the hotel I like the hotel room. I like the pool I like the area I like the parking and everything was quiet.

Not good

The stay was good. The only issue I had was the heat not working properly.

Absolutely love this hotel and wish we could have stayed longer. Staff was friendly and efficient. Room was spacious, great view and quiet. Property has a beautiful pool and fitness center. Plenty of food options on property or within walking distance. Can’t wait to come back.

Amazing. will come back

Everything you need in the hotel or with a short walk like CVS for example. Good portions from all restaurants inside the hotel. Friendly and helpful staff. Would stay again.

This is our second time staying at the hotel and it’s amazing everytime. It is so clean and comfortable. We love it. The rates are also great

Excellent hotel with two(that I saw) good restaurants and a parking garage. The room had a wonderful view of UMD. The staff are approachable and helpful.

I really had a horrible experience stay at this hotel, we were there for the competition. i smelled something strange when i went to the bed. it took a while for me to realize that the smell of pee from the bed i was shocked and couldn't believe what happened. feel disgusting, they did change the room for me after i complained the situation. they declined my request for refund, and i haven't received any sorry letter from the hotel. they just want to forget it. i don't mind, only have know that next time when i check in the hotel, i have to smell the bed first.