Fiesta Inn Ciudad Juarez

Everything N/A

Everything N/A

Good

Friendly staff Room floor coming apart. Sheets were not white. Bed spread was very wrinkled. The shower curtain was very dirty

Very accessible from the border The smell on bed, sheets and pillows

Very accessible from the border The smell on bed, sheets and pillows

Location The pool was out of order And that was the main reason we got that hotel was for the indoor pool the room is very outdated and dirty with the beds had stains and the sheets. It seemed like the room wasn’t cleaned before. Also no amenities

Location The pool was out of order And that was the main reason we got that hotel was for the indoor pool the room is very outdated and dirty with the beds had stains and the sheets. It seemed like the room wasn’t cleaned before. Also no amenities

Very good

Is close to almost anywhere The beds had hair in the sheets both of the beds. The floors where dirty

Is close to almost anywhere The beds had hair in the sheets both of the beds. The floors where dirty

Exceptional

Staff was awesome and very attentive I had pumping issues with both rooms a

I had pumping issues with both rooms a

Bad

After the use of the Free WiFi I noticed that my email was hacked

The location After the use of the Free WiFi I noticed that my email was hacked

The hotel is in need of repairs, urgent. Restaurant very bad, portions small and thrown without any presentation, the sauce did not have any flavor. Very sweaty waiter. Noisy, the front desk lady was not accommodating at all.

The hotel is in need of repairs, urgent. Restaurant very bad, portions small and thrown without any presentation, the sauce did not have any flavor. Very sweaty waiter. Noisy, the front desk lady was not accommodating at all.

I like that the pool is open until 10:30pm compared to other hotels nearby That the tv would function properly at times

Great location Parking

I have nothing positive to say. :-( I specifically Selected that i would be checking in at 1 - 2am (the next day) on my reservations. But when i arrived at 1:30am they told me they were booked and that they had cancelled my reservations!!! I am not entirely sure if this was a booking.com f**k-up or Fiesta Inn. either way, I will NEVER use either one again!

Friendly staff Rooms are old need remodeling bad.

The rooms are clean . Staff was great . Breakfasts was delicious. I would have enjoyed more the pool but the room of the pool was really cold

The Wi-Fi didn’t work during my stay. I called twice to report the issue, and both times I was told a systems technician would come, but no one ever showed up. The gym is also quite old and poorly maintained. Overall, I was disappointed with the experience

Yes berry clean room staff excellent service

Yes

The pool was cold. Also, the room had no microwave.

We don’t get any brakefast

En el baño avia quedado un javon usado y eso fue muy imcomodo.

Bad WiFi ,couple of bellhops and front desk staff had an attitude and were very rude, pool chlorine was so strong it burnt everyone's eyes even people not swimming, bathroom door was falling apart also it took a long time for toilet to quiet down after flushing. Breakfast was very tasty great variety and dining staff was very friendly.

The bed

The room was horrible! Some of the floor pieces were loose I almost fell not enough towels. No extra toilet paper room 118

Horrible guest service! Avoid this place at all cost! The hotel let kids party next to us and allowed them to play very loud music and the kids yelled all night and we called the front desk multiple times but nothing changed. We ended up leaving the hotel about five in the morning.

Excellent service and spotless rooms. Also, very quiet and with a nice view. The breakfast options were plentiful.

The staff, the food and Service

Clean room, and great staff

Average main issue did not get room I paid for

Good.

In the morning when my son wanted to go swimming the pool was covered and didn’t know if the pool was open or close or at what time the pool opens in the morning. A sign near the pool would be great with the pool hours of operation.

Room clean, climate in room excellent

Very confortable and the staff was great, they made our stay very pleasant

Friendly service and location Pool was not heated

The TV was a mess I could not connect to the channels there was no signal and when we got YouTube to work it stopped working my phone was not working either.

The property is nice. It used to be nicer, more well maintained. I indicated at booking that there were two of us in the room, yet there was only one water and one coffee pod in the room.

I like

Reserve una habitación doble y cuando llegamos al hotel no había disponibilidad y nos dieron un cuarto que no se reservó

Reservé suite y me dieron habitación normal. Primera vez que me pasa eso en mi vida. Definitivamente nunca volveré a quedarme aquí.

Check in was esay and everyone was friendlu

When I get there they said the hotel was full and my room was rented to someone else

Front desk very friendly. Rooms clean

Need basic maintenance

No internet for 2 days no hot water for one day we stay 8 days and they come to clean 3 I don’t think we come back

Publican que la alberca es climatizada y no es verdad

Always friendly staff, rooms are petty clean, comfortable?

Wow

Buena Ubicacion, restaurant cerca

Only downside I saw was the room did not have a mini fridge to store food or keep water cold.

Cleanliness, and location

My suitcase was stolen, hotel is covering up , saying my suite case was left in room. We went a second time to check if anything was left. Too bad I really liked this hotel I’ve completely lost all trust . We loaded up all suitcases,

A little outdated and things were broken

No good service

Excellent customer service

Lobby no ac

Awesome everyone so helpful

a puros orines pero fuera de eso todo muy bien

Customer service not professional they do not respect older customers

Qukete and fast

The garage felt very unsafe, the garage entrance to the hotel as well, Plastic covering an area of the lobby, fountain not working, toilet commodes in the garage, room latch was broken

Don’t like Everything

Good and classic Fiesta Inn experience

The staff is really helpful

Too noisy

El personal fue muy amable sin embargo el WC tenia problemas y no lo fueron a resolver y la alberca abrió mas tarde del horario que tenia y estuvimos algunas familias esperando.

Amazing service like always..

This is a very clean nice property located on a busy street in CJ. The views from the ninth floor are fantastic. The food at the restaurant was not great and there is no microwave or fridge in the room. The staff were very friendly and responsive.

Nos encantó, la visita perfecta y la habitación muy tranquila y limpia

Very friendly staff

Not bad, we go a funeral so we don’t have a lot fun

It was fine

Easy check in

.

I personally think the Hotel is going down quality. When you paid close to a hundred dollars per day u expect something better. Sample 2 guests 3 towels waiting to long to attend, room was not made at my request because it was 3pm and room was not made up so we decided for 2 days we’ll take it but that is the last time you see me. Héctor Benavides

Felt like a star 3 hotel with

Over all it is a nice and confortable hotel

Towels are crying for a fabric softener

Very comfortable place

I contacted the Fiesta Inn within 20 minutes of booking to cancel, but faced language barriers and disconnects. Further attempts to resolve the issue through their sales contact and numerous calls both by myself and Expedia were unsuccessful. Ultimately, I was denied a refund due to 'no show', despite the clear misunderstanding. This experience has led me to reconsider using Expedia, as the platform included hotels outside the U.S. without clear indicators, posing potential risks for travelers without proper documents. I am gathering similar cases for legal action regarding these misleading practices and request that anyone with similar experiences contact me to support this cause. I will also pursue a refund from Fiesta Inn for a booking I believe was made in error.

The staff super friendly. Recommended

El joven de la recepción muy amable y nos informó que el buffet era hasta las 12 , bajamos unos minutos antes de las 11 y ya no había comida y estaban limpiando de manera ruda la persona a cargo dijo que todos bajaron temprano y ya se había acabado todo

Nice every aspect

Everything else was good. Excellent customer service.

Food option limited. Long wait didnt have alot of what was listed on menu.

waited too long to check inn. and we had lots of trouble cause the card dint work in the elevator 5 times we had to go to the front desk it was annoying.

Great customer service

Muy bien todo gracias volveremos pronto

Nice safe place to stay in Juarez

I like the breakfast they serve. The service is bad. I ask for an extra towel and they never took it to my room. I won't be coming back.

The Arrounding

Everything is great

😎

good hotel

Great stay

Older property. First room we had shower did not work properly

is very nice hotel just need to refresh the shower need help i will like to see more on the future have a lot potential the employes make my day thank you

Location is close enough to the border crossing, clean and simple. Good place for a quick trip.

Everything was clean and the staff went above and beyond everyday. Very nice and humble atmosphere

Area

The hotel has not been renewed since it was built

Front desk to slow, need extra person my key didn’t work had to be reactivated every day

habotacion asignada muy descuidada

Hotel is clean, staff is awesome the only thing i found sad is that the hotel is out dated some of the floors are loose and they don’t fix it, other than that, staff is friendly professional, and ready to assist you

We stayed here because other family members stayed. We had to go to Juarez for a family funeral. They turn off water from 3-6pm??! No water during the day???! Unacceptable. We were stuck in elevator and had to press the emergency button. We were told it was not working properly? How about a sign? Beds are not comfortable. Oh and they will double charge be careful!Will not stay agan.

The beds are uncomfortable

Very old and smelly my bed sheets with blood

Frendly

Frendly

Property was clean Bathroom was not safe shower was dripping not hardly water out of the head shower it took me 1 hour to take a shower I report the issue to front desk and it never got fixed

Really nice

There was no electric services

My room was very outdated. Furniture was old and needed some refinishing. Walls were breaking down

The hotel is old and not updated. I took a shower and the water came out brown and the water pressure was mediocre, the hotel definitely needs some renovation

Exelent place to stay

Staff at the réception and Bell biy are great!!!!

Limpio y bien servicio en general

Front desk we’re friendly but they seemed all over the place.

Also, the room we got the phone doesn’t work, the bathroom faucet it’s broken.

Everything is good

Good

Everything was to my liking

Great location

Property needs updating. Underground parking is terrible, only for smaller cars. Very easy to get boxed in and then what? No complimentary coffee, you have to fight the restaurant for a to go cup. No other hotel I have stayed in in over 20 years does not have complimentary coffee. Wow!

Ns

First time staying here and out family enjoyed our stay. Staff is nice and friendly. We had an issue with the heater and when I called they immediately sent someone up to help. Breakfast buffet was delicious.

The hotel is nice however not worth the price, it's looks very upper end but is old and in need of up keep, flooring is raising, cracks in the walls,lots of scratches on the doors, furnishings old and worn...for my two cents if you're staying in Juarez Chihuahua, go to the Gamma instead.

Our room was dirty. My pillow still had makeup residue from the previous person that slept there. There was long black hair in the bathroom, and the room smelled like sweaty armpits. The property was run down and the hotel parking is under the hotel garage. You have to take stairs from the garage to the lobby so if you are carrying luggage or kids it’s very difficult.

Not bad at all employees have been very helpful, and not to far from the Cordova bridge to go el pasó texas

Dirty shower curtain and loose floor

Although Personnel was kind and helpful, I called several times from desk and didn't get an aswer. The virtual concierge was useless. Property needs renovation.

There may be other newer options, but this hotel staff, has decades of experience and obviously know how to serve better.

It was nice

Me encanta su personal muy amable y el hotel muy limpio

I really like it’s nice

Great customer service

Rude staff