InTown Suites Extended Stay Chesapeake VA - Greenbrier Road

Nothing Everything

Nothing Everything

The room was disgusting. It reeked like cigarette smoke right when I checked in, then I wasn't able to switch rooms because they

Nothing Everything

Nothing Everything

Staff was very friendly, easy to work with No smoking on property

Staff was very friendly, easy to work with No smoking on property

7 11 across the street

Love the fact they have kitchen things you can use they gave us pans and plates forks cups it was like all brand new front desk was very patient with all my questions

Love the fact they have kitchen things you can use they gave us pans and plates forks cups it was like all brand new front desk was very patient with all my questions

I did not stay at InTown Suites. When I arrived the office was closed. There was one other person waiting when I arrived who was clearly homeless (pants inside out, one plastic bag of belongings). When the front desk person, arrived, she was deliberately slow chkg in the guest in line in front of me. How long does it take to check one person in? 25 minutes at InTown Suites. When it was my turn, the woman at the front desk was pleasant but absolutely brain dead, insisting that she needed my dog's ESA letter at that very moment...even though I had booked a month or longer, and she demanded a printed copy, nothing else would work. This was intended to be infuriating, and I immediately recognized this attempt to enrage me for what it was: bad service. She did offer me a key to view the room before checking in, which I requested. Then she make a big deal about me needing directions (see what I mean? brain dead) to view the room. I saw that the room next to the room I would be taking had the door propped open. This told me the neighbors were home all day. The room was not fancy, not pristine. Just OK. I did not like the facilities, did not like the people I saw walking around. I did not stay. I do not recommend this location unless you are dead broke.

I had to leave two days early in the middle of my stay because of the headache I had from the smell of the room The room had a very odd smell. The hotel needs to be renovated

I had to leave two days early in the middle of my stay because of the headache I had from the smell of the room The room had a very odd smell. The hotel needs to be renovated

Exceptional

On site laundry Size of suite

On site laundry Size of suite

They were wonderful today I had to go to a funeral hopefully tomorrow my room is still available

They were wonderful today I had to go to a funeral hopefully tomorrow my room is still available

Ended up looking for other accommodations for my stay. Did not meet expectations

Ended up looking for other accommodations for my stay. Did not meet expectations

Clean There was no smoking rooms

Clean There was no smoking rooms

The shower and stove Price change, no water pressure in kitchen, after a long day of work I couldn’t relax. I had to find somewhere to use the restroom and shower. We did not get a courtesy call about the situation. No need to ask for a refund because I witnessed the outcome with a couple that was before me. No water over night and no refund or accommodation. My family got stuck in the elevator, causing the youngest to be scared and crying. My receipt is saying one price but i was being told to pay a different price. I will be changing location after this week since I just paid. I would like to speak to someone who can handle this situation. I’ve paid about 789.00 for a two week stay and haven’t been able to enjoy the stay.

The shower and stove Price change, no water pressure in kitchen, after a long day of work I couldn’t relax. I had to find somewhere to use the restroom and shower. We did not get a courtesy call about the situation. No need to ask for a refund because I witnessed the outcome with a couple that was before me. No water over night and no refund or accommodation. My family got stuck in the elevator, causing the youngest to be scared and crying. My receipt is saying one price but i was being told to pay a different price. I will be changing location after this week since I just paid. I would like to speak to someone who can handle this situation. I’ve paid about 789.00 for a two week stay and haven’t been able to enjoy the stay.

The heating system was bad. Broken everything.

The heating system was bad. Broken everything.

Didn't have breakfast Internet is terrible

The location clean. Staff friendly, no people hanging out around the building store within walking distance. Area is clean The price 467 is highe . From. What the booking agent gave me..I budget the price she gave me Ober the phone when I got to the property it was higher cause me to go over my budget. Disappointed

Very good

The water was off for like 7 hours. It was not as quiet as I thought . Light in bathroom stopped working.

There's no breakfasts

I liked the properties proximity to where I needed to go. 1. FALSE ADVERTISEMENT. That hotel was a mess!! I stayed for 5 weeks for a work project in the area during which it advertised housekeeping. There was no housekeeping ever, they said it was suspended due to lack of cleaners. the room was dirty when I took it over, the toilet tank was faulty so it didn’t work most of the time. The water pump went out and we had no water nor laundry facilities for days. The laundry facility had most of its dryers out of order. There were roaches that appeared, a clothes drawer that did not close. Just a poorly maintained hotel.

All was well Nothing

The “manager” is an absolute nightmare! Do not go here. I made a 2 week reservation for what was going to be at least a 3 month stay. We arrived with my mother-in-laws following us in their Yukon with all our stuff as we only have a Jeep. This was at the advertised 3:00pm check-in time. She rudely told us it would be 10 minutes for housekeeping to finish the room. We waited outside. Upon completion of said 10 minutes we went back in to harshly be told it would be an additional hour since she forgot a woman was there before us. I tried to politely explain we had people with us that had all our stuff in their car that couldn’t stay that long and she went off on us. When my husband kindly asked her not to speak to us that way she told us she wasn’t taking our reservation. Then and trying to find a last minute place to live wasn’t bad enough after that horrifying experience, she had the audacity to charge my card for one night’s stay too! If you read the reviews for this location, this manager is a living nightmare!! Avoid at all costs!!!

The “manager” is an absolute nightmare! Do not go here. I made a 2 week reservation for what was going to be at least a 3 month stay. We arrived with my mother-in-laws following us in their Yukon with all our stuff as we only have a Jeep. This was at the advertised 3:00pm check-in time. She rudely told us it would be 10 minutes for housekeeping to finish the room. We waited outside. Upon completion of said 10 minutes we went back in to harshly be told it would be an additional hour since she forgot a woman was there before us. I tried to politely explain we had people with us that had all our stuff in their car that couldn’t stay that long and she went off on us. When my husband kindly asked her not to speak to us that way she told us she wasn’t taking our reservation. Then and trying to find a last minute place to live wasn’t bad enough after that horrifying experience, she had the audacity to charge my card for one night’s stay too! If you read the reviews for this location, this manager is a living nightmare!! Avoid at all costs!!!

Ive put in a reservations for a week, from July 10-17th. They gave me my confirmation number too received my room when i arrived. When I get too the location after getting drop off. they told me that they are over book so I had to find another hotel to stay at. Bad business. Having a Confirmation Code for a reservation but was over booked before they even gave me a reservation confirmation code. Smh plus they told me that they stove work and didn't.

Made a reservation for a 2 week stay for business. They called on check in day, and said they had no rooms available. So I never went in, and had to book an alternate hotel last minute. THEY STILL CHARGED ME! I have it in writing I would NOT be charged, as they were unable to honor the reservation, no rooms available. They do not answer the phone. Calls go to a voicemail system, the message says it's the managers line, but for 2 weeks now every day the voicemail box is full. Expedia and Hotels.com chat contacted them, and confirmed again in writing I would NOT be charged, but yet they are refusing to refund my credit card. An absolutely horrible experience. Come to find out I dodged a bullet, as this is a super trashed and low rent place. They are being used as short to long term housing for the homeless, and have horrible conditions. The pictures they advertise are in no way the actual condition of the rooms.

Made a reservation for a 2 week stay for business. They called on check in day, and said they had no rooms available. So I never went in, and had to book an alternate hotel last minute. THEY STILL CHARGED ME! I have it in writing I would NOT be charged, as they were unable to honor the reservation, no rooms available. They do not answer the phone. Calls go to a voicemail system, the message says it's the managers line, but for 2 weeks now every day the voicemail box is full. Expedia and Hotels.com chat contacted them, and confirmed again in writing I would NOT be charged, but yet they are refusing to refund my credit card. An absolutely horrible experience. Come to find out I dodged a bullet, as this is a super trashed and low rent place. They are being used as short to long term housing for the homeless, and have horrible conditions. The pictures they advertise are in no way the actual condition of the rooms.

THEY STILL CHARGED ME! I have it in writing I would NOT be charged, as they were unable to honor the reservation, no rooms available. They do not answer the phone. Calls go to a voicemail system, the message says it's the managers line, but for 2 weeks now every day the voicemail box is full. Expedia and Hotels.com chat contacted them, and confirmed again in writing I would NOT be charged, but yet they are refusing to refund my credit card. An absolutely horrible experience. This place is a scam. Come to find out I dodged a bullet, as this is a super trashed and low rent place. They are being used as short to long term housing for the homeless, and have horrible conditions. The pictures they advertise are in no way the actual condition of the rooms.

THEY STILL CHARGED ME! I have it in writing I would NOT be charged, as they were unable to honor the reservation, no rooms available. They do not answer the phone. Calls go to a voicemail system, the message says it's the managers line, but for 2 weeks now every day the voicemail box is full. Expedia and Hotels.com chat contacted them, and confirmed again in writing I would NOT be charged, but yet they are refusing to refund my credit card. An absolutely horrible experience. This place is a scam. Come to find out I dodged a bullet, as this is a super trashed and low rent place. They are being used as short to long term housing for the homeless, and have horrible conditions. The pictures they advertise are in no way the actual condition of the rooms.

Nothing good to say about this property.

Nothing good to say about this property.

DONT STAY HERE!! VERY NASTY AND UNKEPT.

DONT STAY HERE!! VERY NASTY AND UNKEPT.

It's in a great location, and reasonable price for the room. It's like a small studio apartment. Large bed, good amount of storage space for clothes and things, large fridge, microwave, sink, cabinets, and two electric burners. Although, one burner was not in working condition. Bathroom was clean and shower was spacious but the water pressure wasn't great. Bed was very comfortable. No blinds on the window so I didn't really feel comfortable keeping the curtain open. Access to the room is very simple and right next to parking. Everything you need is no more than a 5 minute drive. Very cozy and the staff is amazing, and they let you check the room before you pay. I would stay here again.

It's in a great location, and reasonable price for the room. It's like a small studio apartment. Large bed, good amount of storage space for clothes and things, large fridge, microwave, sink, cabinets, and two electric burners. Although, one burner was not in working condition. Bathroom was clean and shower was spacious but the water pressure wasn't great. Bed was very comfortable. No blinds on the window so I didn't really feel comfortable keeping the curtain open. Access to the room is very simple and right next to parking. Everything you need is no more than a 5 minute drive. Very cozy and the staff is amazing, and they let you check the room before you pay. I would stay here again.

Location 5 dollar extra fee on booking says 2 dollars carpet in halls where gross rooms where humid and ac was loud and never shut off when I had it off only there one night but could of found a 50 dollar hotel for the same experience

The only thing that I did not appreciate was the fact that on the sign in front of the hotel it says a stay for the week was $399.99 but reality was it was $488.09 per week when I mentioned it they did not honor there sign !

The only thing that I did not appreciate was the fact that on the sign in front of the hotel it says a stay for the week was $399.99 but reality was it was $488.09 per week when I mentioned it they did not honor there sign !

The front desk lady is horrible and super rude The front desk was so rude

Cost

Rooms are nice, but they could be a little bigger.. Laundry with no use of coins can be a hassle..

The office opens at 11am and closes at 7

Close to work Noise reduction for adjacent rooms insufficient

Not enough staff to properly run hotel.

Not enough staff to properly run hotel.

Negative experience. Hotel was full and had to go to another location. Deposit was taken from acct and clerk wouldn’t refund money. Was forced to make a whole new reservation at another one of the InTown properties. Everything

Good

Good

I believe that the manger Miss Lexus at in town suite chespeake va old Greenbrier should get an raise she's an wondering and outgoing women

I believe that the manger Miss Lexus at in town suite chespeake va old Greenbrier should get an raise she's an wondering and outgoing women

I LIKED EVERYTHING ABOUT IT. THE STAFF WAS ESPECIALLY GREAT!

I LIKED EVERYTHING ABOUT IT. THE STAFF WAS ESPECIALLY GREAT!

My stay was amazing awesome

My stay was amazing awesome

They dont switch out dirty towels for clean ones. Staff very rude

They dont switch out dirty towels for clean ones. Staff very rude

It’s was great plan to stay there again soon.

It’s was great plan to stay there again soon.

This hotel was about as run down as i have ever seen. I made a reservation as i was coming from another state and was looking to stay for a week. This hotel sparked my interedt because of the kitchen area. When i arrived at 6:30 after traveling for valmost 6 hours I was told that since i did not arrive at 3:00 my reservation was not honored. They hd no rooms available. I asked what the point of a reservation was if it was not to ensure a room was available upon arrival. The front desk, Rhonda, said that wasn't her problem.

This hotel was about as run down as i have ever seen. I made a reservation as i was coming from another state and was looking to stay for a week. This hotel sparked my interedt because of the kitchen area. When i arrived at 6:30 after traveling for valmost 6 hours I was told that since i did not arrive at 3:00 my reservation was not honored. They hd no rooms available. I asked what the point of a reservation was if it was not to ensure a room was available upon arrival. The front desk, Rhonda, said that wasn't her problem.

They charge an extra $50 when you get There because they say they have remodeled SMDH

This is not a hotel. Cleaning was once a week. Bring your own towels and be prepared to wash them. I called over 20 times to let the front desk know I was going to be arriving near the front desk closing time due to my flight and their phone service would not let me talk with anyone. I had to cut my stay in half to to an emergency back home. They did not prorate my money back and I lost a week’s cost to them. Hundreds of dollars.

The front desk manager needs to find a new profession.

It was the best room I’ve stayed in since I have been in Virginia but I was disappointed with the fact that the laundry services were not able to be utilized because there were no cards available to purchase and load with money therefore you had to take your laundry out to a laundry mat and was inconvenient