Holiday Inn Express Hotel & Suites Chesapeake by IHG

A little longer . I paid almost $300 and the bed was very lumpy I got up sore the room had a very strong smell of sage or something with a very strong odor that wasn’t very pleasant

Quick overnight stay. Comfortable great location. Staff wasn’t friendly at all Staff not welcoming

Breakfast was good A better variety maybe

Exceptional

Quick overnight stay. Comfortable great location. Staff wasn’t friendly at all Staff not welcoming

A better variety maybe

Overall experience at this hotel was amazing. I will definitely stay here again.

Usually at most places we stay the front desk greets you when you walk in, not here, they never looked up from the computer screen.

The staff were very friendly and check in/out was quick and easy. The hotel is in a great central location, quiet area and close by to a Target and several restaurants so that you can grab something nearby. The room itself was okay, beds were decent for a one night stay, but pillows were flat. There were some stains on the comforter and the carpet that could have been cleaned up, also the bathroom could use a deep clean. Again, for a one night stay it was decent for a graduation weekend that we were in town for.

The breakfast was cold and not a good variety of foods. It was not up to par for Holiday Inn Express.

Very good

Exceptional

Superb

Breakfast good. Staff was very nice and accommodating. Rooms were clean and the bed was comfortable.

Staff S5ain on pillow

Staff S5ain on pillow

Easy check in, after a long drive. Staff friendly and helpful, Great stop-over on our trip back to New England. Looking forward to our next stop over. Thanks! NA

Easy check in, after a long drive. Staff friendly and helpful, Great stop-over on our trip back to New England. Looking forward to our next stop over. Thanks! NA

Staff was friendly. Bathroom soaps were nice. Nice selection of coffee in the room. Hotel needs a lot of updating. Bathroom shower tile was cracking. Water pressure was non existent. Toilets didn’t flush well.

Staff was friendly. Bathroom soaps were nice. Nice selection of coffee in the room. Hotel needs a lot of updating. Bathroom shower tile was cracking. Water pressure was non existent. Toilets didn’t flush well.

Polite staff and room size

Polite staff and room size

Exceptional

Nothing at all they are racist The lady kept harassing us at the front desk

Nothing at all they are racist The lady kept harassing us at the front desk

Did not stay, hotel is in cut with little lighting.

Good

Pleasant

They wouldn’t let us check in until the very last second even though my room was ready. Then we got to our room and the bed was broken. Like we couldn’t even sleep in it. When i went to complain she told me to put my kids on that mattress and after arguing with her and asking for my money back she agreed to put me in another room. Even though i told her i wanted my money back to go elsewhere. I won’t stay there again.

Room was clean and comfortable, bed was comfortable, staff was great, my only complaint is I felt breakfast was lacking for a Sunday morning. The pancake maker was out of mix I believe it made one but it was no bigger than a silver dollar. I have stayed at multiple Holiday Inn Express and breakfast was much better. Other than that great stay

I had no issues

Clean and friendly I had no issues

Great

Room was dirty, woke to smell of smoke from adjoining guest room who was smoking cigarettes and weed. Did not get sleep

2) when hot omelets we brought out, the entire fresh batch of omlets was dumped into the existing pan...

Off too the side not too much noise Everything was wonderful except the receptionist at the front desk.

The property was OK The property is definitely in the cut by the woods

Everything was wonderful except the receptionist at the front desk.

The property was OK The property is definitely in the cut by the woods

Lot of restaurants around Nothing

Lot of restaurants around Nothing

Very good

Very good

I contacted the hotel when I noticed the charge on my card and told them this wasn’t me

Not the hotel location I chose online. Not the room I chose. Redirected through Booking.com which I got out of twice and went directly to main site. Blinds to window busted and couldn’t open blinds/curtain. Toilet clogged and the person that showed up made a mess, kids running up and down halls, spills, and the smell of marijuana everywhere. The room itself needs work. A little caulk and paint would go a long way and fixing things.

It's a bit worn, needs refreshing. Beds and pillows need upgrades

I requested a hotel room in the Great Bridge section of Chesapeake Va. the person I spoke to assured me that it was there. It was actually 40 minutes out of our way and when I called Booking.com I could not get anyone to answer my call. I am also handicapped and requested a handicap room but the only thing I got was a walk in shower. No railing to hold onto. The commode was so short with no rails and whenever I used the commode I had to wake up my husband to help me get up. The girl that ran the front desk had been dropped off from another planet they had a menu on the counter and she just looked at us and shrugged when we asked where it was. If I ever make another reservation I will try my hardest to actually speak to someone at the motel that knows where they are located. I did not even get a shower this morning for fear I would fall. Again I am very unhappy. What would have been better is if I could have stayed in the location I wanted and if I could have had an actual handicap room

Not the hotel location I chose online. Not the room I chose. Redirected through Booking.com which I got out of twice and went directly to main site. Blinds to window busted and couldn’t open blinds/curtain. Toilet clogged and the person that showed up made a mess, kids running up and down halls, spills, and the smell of marijuana everywhere. The room itself needs work. A little caulk and paint would go a long way and fixing things.

I requested a hotel room in the Great Bridge section of Chesapeake Va. the person I spoke to assured me that it was there. It was actually 40 minutes out of our way and when I called Booking.com I could not get anyone to answer my call. I am also handicapped and requested a handicap room but the only thing I got was a walk in shower. No railing to hold onto. The commode was so short with no rails and whenever I used the commode I had to wake up my husband to help me get up. The girl that ran the front desk had been dropped off from another planet they had a menu on the counter and she just looked at us and shrugged when we asked where it was. If I ever make another reservation I will try my hardest to actually speak to someone at the motel that knows where they are located. I did not even get a shower this morning for fear I would fall. Again I am very unhappy. What would have been better is if I could have stayed in the location I wanted and if I could have had an actual handicap room

The location and the staff and room was exceptional There is nothing about this place. I didn’t like.

The room was fairly clean. The breakfast was amazing. Only issue, our sink was stopped up extremely & the Indian lady at front desk was very rude.

The staff was Luke warm at best. Not a single smile or any enthusiasm at all which wouldn’t be so bad but aside from the weekday overnight woman at the desk, they were all horrible. The common areas like the lobby were clean but that’s about it. The pool was murky as heck. They never unlocked the door. We had to ask for it to be opened at 1 pm but supposedly it opens at 9am. Expedia says it has a hot tub but it does not. The rooms weren’t ready when we arrived. Check in was 3. We arrived at 3:45 but had to wait to make sure our rooms were clean….spoiler, they were cleaned halfway. The shower leaked onto the floor so badly we needed to constantly keep a towel there. We had the do not disturb sign on the first night only but apparently that was a sign to never showed up until the day before we were checking out. They threw out things we didn’t want Thrown out. My card was charged on check in and check out for incidentals. The refrigerator in the room had rust galore. Will NEVER waste my money on this place again.

Great stay we’re traveling it was a great stop for an over night stay Nothing

The rooms, I had issue that I address that’s was not address with certainty

The front desk associates did not remain around the front desk numerous times. Day and night. The hot water heater could not handle the hotel being at max capacity the first night of our stay and took nearly 30 mins to even get to room temperature.

Needs a lot of updates

Hotel was good for the price!

The room was clean and comfortable. I was placed next to guest that were very loud. My children were with me and we could hear them having sex in the room beside us and in the room across the hall. It was very upsetting.

Room was located behind elevators.

The only thing I didn’t like was that the bathroom door did not close at all.

The only thing I didn’t like was that the bathroom door did not close at all.

I liked the location I was booked room 307 to which we walk in and there’s a man asleep in the bed already. Was assigned another room where the TV wasn’t working, the shower head kept falling down and wouldn’t stay up but it was too early in the morning to complain about it. Just felt inconvenienced.

I could not check in because bookings.com did not pay them....the staff at the hotel would not help and told me I had to contact bookings....which was nearly impossible I called the customer service number and waited 20 mjn for someone and was cut off in 2 minutes. Did the same thing again and was also cut off. Had to make a new reservation directly with the hotel. The room phone did not work, we had issues connecting to the wifi, the shower curtain rod was falling off the wall and the breakfast was underwhelming....not as nice as other hotels I have been to.

Staff

Staff

The one king bed room I reserved was not provided and instead. We were given a room with two queen beds (which were really full size beds. The key cards they gave me did not work and they eventually fixed it a few hours later. On the plus side, breakfast was good and it was a reasonably priced room.

The one king bed room I reserved was not provided and instead. We were given a room with two queen beds (which were really full size beds. The key cards they gave me did not work and they eventually fixed it a few hours later. On the plus side, breakfast was good and it was a reasonably priced room.

Great customer service

Great customer service

The location The staff was very rude and watched ever move you make

Needs more dairy-free options for breakfast and more items available in the lobby store.

Not too good of communication

The people next door and there kids we up making nose and running around being loud for most of the night. Very annoying

Check in staff. Mold in bathroom. Did not get the room I requested.

Nice

Nice

Yes. Fresh smell of the bedding

Yes. Fresh smell of the bedding

Breakfast was punctual and many varieties

Breakfast was punctual and many varieties

Quick & easy check in

Quick & easy check in

The room was clean but the bathroom shower WAS NOT. I reserved two rooms due having some elderly people traveling with me. Both rooms were clean, but the showers had mold and scum residue around the bottom edges. Two persons in my party openly commented "they did not want to get into the shower". We went out, purchased supplies, and cleaned them. Since we were reserved for 3 days.

The room was clean but the bathroom shower WAS NOT. I reserved two rooms due having some elderly people traveling with me. Both rooms were clean, but the showers had mold and scum residue around the bottom edges. Two persons in my party openly commented "they did not want to get into the shower". We went out, purchased supplies, and cleaned them. Since we were reserved for 3 days.

Very clean rooms.

Very clean rooms.

The room was comfortable and spacious. I really enjoyed the selection of foods for breakfast. The shower in my room was old, had cracked grout, and was worn down.

The room was comfortable and spacious. I really enjoyed the selection of foods for breakfast. The shower in my room was old, had cracked grout, and was worn down.

Fiund dirty cloths in bathrooms. Horrible all filthy, ols, broken walls, outdated , syinky carpets all over the hall and inside room. Horrible.

Fiund dirty cloths in bathrooms. Horrible all filthy, ols, broken walls, outdated , syinky carpets all over the hall and inside room. Horrible.

Stay of ten days. Never changed our bedsheets, vacuumed our room or the floor’s hallway. Three days of ten the maid service did not make up our room or change out the used towels.

Stay of ten days. Never changed our bedsheets, vacuumed our room or the floor’s hallway. Three days of ten the maid service did not make up our room or change out the used towels.

The room was mid, it had stains on the roof and what looked like cracking by the ac. For what i paid it wasnt worth it. My daughter was coming in and the front desk was very rude and hounding her about not being a guest there when she clearly was! The breakfast was ok. The site said there was a hot tub on sote which is why i booked this hotel mostly and there was in fact no hot tub. Very disappointing

The room was mid, it had stains on the roof and what looked like cracking by the ac. For what i paid it wasnt worth it. My daughter was coming in and the front desk was very rude and hounding her about not being a guest there when she clearly was! The breakfast was ok. The site said there was a hot tub on sote which is why i booked this hotel mostly and there was in fact no hot tub. Very disappointing

Clean room, friendly, close to casino.

Clean room, friendly, close to casino.

The hotel stinks. The smell of chlorine is everywhere. I was on the 2nd floor and it burned my eyes and nose so bad.

The hotel stinks. The smell of chlorine is everywhere. I was on the 2nd floor and it burned my eyes and nose so bad.

It was supposed to be a relaxing staycation. The tv did not work the first night in the guest rooms due to the signal outage. It only worked in the gym and lobby. The beds weren’t very comfortable.

It was supposed to be a relaxing staycation. The tv did not work the first night in the guest rooms due to the signal outage. It only worked in the gym and lobby. The beds weren’t very comfortable.

The bed was comfortable. Sheets were clean. The pool was not accessible. The breakfast was mediocre. For $100+ a night , nothing should be off limits or not accessible.

The bed was comfortable. Sheets were clean. The pool was not accessible. The breakfast was mediocre. For $100+ a night , nothing should be off limits or not accessible.

The lady at the front desk was very efficient

The lady at the front desk was very efficient

Nice and clean. Friendly staff

Nice and clean. Friendly staff

Couldn’t sleep with all the noise they allowed to go on all night. From drumming to the obstacle course on the floor above me the noise was allowed to continue all night even after complaining a couple times. Won’t be staying here ever again. The lady in charge of the place was very little help except for towels. Work was 2nd on her list of important things to do. Chewed off finger nails in the shower. Cleaning was not very good. Also a lot of hair which grosses me out also. Luckily my stay was for only a night and I always carry shower sandals but I questioned how well it was cleaned after whoever stayed there before me.

Couldn’t sleep with all the noise they allowed to go on all night. From drumming to the obstacle course on the floor above me the noise was allowed to continue all night even after complaining a couple times. Won’t be staying here ever again. The lady in charge of the place was very little help except for towels. Work was 2nd on her list of important things to do. Chewed off finger nails in the shower. Cleaning was not very good. Also a lot of hair which grosses me out also. Luckily my stay was for only a night and I always carry shower sandals but I questioned how well it was cleaned after whoever stayed there before me.

Needs an onsight.bar

Needs an onsight.bar

It was a very nice stay and I would stay again

It was a very nice stay and I would stay again

It should have been a onsight bar.

It should have been a onsight bar.

Our room smelled like cigarette smoke especially in the bathroom. Bathroom grout needed a deep clean. Beds we comfortable and breakfast choices were fine.

Our room smelled like cigarette smoke especially in the bathroom. Bathroom grout needed a deep clean. Beds we comfortable and breakfast choices were fine.

It was friendly, quiet and clean. I would recommend my family and friends to go and experience it

It was friendly, quiet and clean. I would recommend my family and friends to go and experience it

Great stay as our night stay during our road trip. The best parts for us was definitely the overall stay and the delicious breakfast and available options.

Great stay as our night stay during our road trip. The best parts for us was definitely the overall stay and the delicious breakfast and available options.

The staff nice

The staff nice

Generally ok

Generally ok

It was well kept and the surrounding area was peaceful.

It was well kept and the surrounding area was peaceful.

Upon checking I was told I was given a room with two double queen beds. I requested a King bed. The front desk employee stated because I placed my order on Expedia I would get a standard room and a King bed was not available. I was also charged $100 security deposit because I placed my reservation on Expedia. I was very disappointed at check-in. When entering the room I noticed the ac unit was leaking and was being held up by little blocks of wood. The shower had black grime around the drain. One of the double queen beds had a huge dip in the middle, so my husband and I slept on the other bed, and it was hard as a rock. The free breakfast was decent. I wanted cereal but they didn't offer milk, which I thought was odd. Overall the stay was okay. I won't be staying there in the future.

Upon checking I was told I was given a room with two double queen beds. I requested a King bed. The front desk employee stated because I placed my order on Expedia I would get a standard room and a King bed was not available. I was also charged $100 security deposit because I placed my reservation on Expedia. I was very disappointed at check-in. When entering the room I noticed the ac unit was leaking and was being held up by little blocks of wood. The shower had black grime around the drain. One of the double queen beds had a huge dip in the middle, so my husband and I slept on the other bed, and it was hard as a rock. The free breakfast was decent. I wanted cereal but they didn't offer milk, which I thought was odd. Overall the stay was okay. I won't be staying there in the future.

Mould on the walls and even in the air-conditioning

Mould on the walls and even in the air-conditioning

Very old, mold growing in bathroom, missing chair, broken buttons on elevator.

Very old, mold growing in bathroom, missing chair, broken buttons on elevator.

The staff at this hotel were so rude. Im not one to complain about food but online it says breakfast till 9:30am, i was downstairs by 8:57am to get some breakfast and this cleaner lady stood infront of me and said the breakfast is closed, it wasn't even 9am yet which is the new time for there breakfast but they never updated it on there website. The lady kept yelling at me saying its closed, its closed. So i walked to the front desk to complain and the front desk lady did not care at all, in fact she smiled the whole time. I would rate this hotel a -100 if i had to. Staff was rude, and hotel room was dusty and disgusting.

The staff at this hotel were so rude. Im not one to complain about food but online it says breakfast till 9:30am, i was downstairs by 8:57am to get some breakfast and this cleaner lady stood infront of me and said the breakfast is closed, it wasn't even 9am yet which is the new time for there breakfast but they never updated it on there website. The lady kept yelling at me saying its closed, its closed. So i walked to the front desk to complain and the front desk lady did not care at all, in fact she smiled the whole time. I would rate this hotel a -100 if i had to. Staff was rude, and hotel room was dusty and disgusting.

Location

Location

Nice quiet area

Nice quiet area

Quiet off the beating path

Quiet off the beating path

This hotel charged $100 for incidental fee because I used expedia. I believe that's an over charge when normally hotels only charge $25 or $50. I only had enough money for the room and not enough for the incidental fee. When discuss with the front desk clerk she didn't care.

This hotel charged $100 for incidental fee because I used expedia. I believe that's an over charge when normally hotels only charge $25 or $50. I only had enough money for the room and not enough for the incidental fee. When discuss with the front desk clerk she didn't care.

Na

Na

Every

Every

very clean

very clean

Mechanical noises made it sound like someone was constantly trying to enter the room - they were fairly frequent and loud.

Mechanical noises made it sound like someone was constantly trying to enter the room - they were fairly frequent and loud.

Good

Good

It was amazing! However, it doesn't have a hot tub and that should be removed from the advertisement of this property.

It was amazing! However, it doesn't have a hot tub and that should be removed from the advertisement of this property.

This was the dirtiest, unkept hotel I have ever stayed in. I was very disappointed. The breakfast staff were rude.

This was the dirtiest, unkept hotel I have ever stayed in. I was very disappointed. The breakfast staff were rude.

-shower is disgusting!! -hair all around the room -lingering smell in the room

-shower is disgusting!! -hair all around the room -lingering smell in the room

Ok place to stay. The rooms wasn’t as clean as the should be. Dirty baseboards, looked like they just painted over a bad spot in the bathroom. I killed two spiders in the room. Not a lot of food available. I asked for a plain bagel lady said they was out of food.

Ok place to stay. The rooms wasn’t as clean as the should be. Dirty baseboards, looked like they just painted over a bad spot in the bathroom. I killed two spiders in the room. Not a lot of food available. I asked for a plain bagel lady said they was out of food.

The beds and pillows were very co

The beds and pillows were very co

At breakfast, the staff starts vacuuming at 7:00 AM in the breakfast area and you cannot have a conversation with your group as you cannot talk over the vacuuming ! I asked the front desk if they could have them wait til breakfast hours were over to vacuum. They stopped for a few minutes and then started again. I will say that maid service is excellent - Rooms were made up early in the day and very clean ! There is NO Hot Tub at this property and the pool area had limited towels and was sub par.

At breakfast, the staff starts vacuuming at 7:00 AM in the breakfast area and you cannot have a conversation with your group as you cannot talk over the vacuuming ! I asked the front desk if they could have them wait til breakfast hours were over to vacuum. They stopped for a few minutes and then started again. I will say that maid service is excellent - Rooms were made up early in the day and very clean ! There is NO Hot Tub at this property and the pool area had limited towels and was sub par.

Everything was great. Our room had no hot water was my only complaint. Everything else was great.

Everything was great. Our room had no hot water was my only complaint. Everything else was great.

Hotel was okay first and checking Us in rude not knowledgeable no hot tub that was on their website she said because of the room I got it didn't have one in it I showed her the website very defensive not pleasant

Hotel was okay first and checking Us in rude not knowledgeable no hot tub that was on their website she said because of the room I got it didn't have one in it I showed her the website very defensive not pleasant

Beautiful Wonderful

Beautiful Wonderful

The hotel is nice, clean, quiet and in a good location. Hotels.com does not tell you about the deposits even though I paid in advance. It was not a planned stay, so really didn't research anything. Overall, I'm pleased. Breakfast was really good!

The hotel is nice, clean, quiet and in a good location. Hotels.com does not tell you about the deposits even though I paid in advance. It was not a planned stay, so really didn't research anything. Overall, I'm pleased. Breakfast was really good!

Very clean and professional

Very clean and professional

Asked for a King Room and was assigned a queen double and told rooms were sold out. Once I showed my reservation, I was given a king Room. The toilet still had old piss on it. The sink was dirty, and the shower had bugs.

Asked for a King Room and was assigned a queen double and told rooms were sold out. Once I showed my reservation, I was given a king Room. The toilet still had old piss on it. The sink was dirty, and the shower had bugs.

When I arrived I stood at the counter for awhile as there was no one at the front desk. When she came from the back she greeted me and checked me in. I requested a luggae buggy as i had a lot of bags and a pack and play for my infant to sleep in. she told me that she didnt know where it was so my husband had to make multiple trips to the car. When we got to the room, the blinds were broken so we couldnt open or close the blinds, so it just stayed dark in the room during the day. Then I went to pull out the sleep sofa for my 5 year old and there were no sheets on the pull out. No problem. I called down and requested for bedding and a pillow and she told me, "Oh you can come down and get them from the front desk." Annoyed i just said okay. I expected them to be delievered to the room as it was already late. There was human hair in the King size bed and it looked like they didnt change the pillow cases. My husband went to tuen on the TV to try and catch some of the all star game, and as soon as he sat down the service went out from the direct TV connection, so he then missed the game. We were too tired from a long day of traveling that we couldnt even argue. we just checked out next day and stayed soemwhere else.

When I arrived I stood at the counter for awhile as there was no one at the front desk. When she came from the back she greeted me and checked me in. I requested a luggae buggy as i had a lot of bags and a pack and play for my infant to sleep in. she told me that she didnt know where it was so my husband had to make multiple trips to the car. When we got to the room, the blinds were broken so we couldnt open or close the blinds, so it just stayed dark in the room during the day. Then I went to pull out the sleep sofa for my 5 year old and there were no sheets on the pull out. No problem. I called down and requested for bedding and a pillow and she told me, "Oh you can come down and get them from the front desk." Annoyed i just said okay. I expected them to be delievered to the room as it was already late. There was human hair in the King size bed and it looked like they didnt change the pillow cases. My husband went to tuen on the TV to try and catch some of the all star game, and as soon as he sat down the service went out from the direct TV connection, so he then missed the game. We were too tired from a long day of traveling that we couldnt even argue. we just checked out next day and stayed soemwhere else.

Staff wasn’t the friendliest

Staff wasn’t the friendliest

The staff is very friendly and courteous. The holiday is safe and convenient.

The staff is very friendly and courteous. The holiday is safe and convenient.

Off of the main roads but very convenient

Off of the main roads but very convenient

The hotel is conveniently located and the staf are very courteous.

The hotel is conveniently located and the staf are very courteous.

Truly I was very satisfied with this hotel but the water was not hot enough

Truly I was very satisfied with this hotel but the water was not hot enough

A good area to rest and relax but the bed was TOO SOFT and the walk-in shower floor and walls didn't appear up-kept, clean, around the drain had a mildew look, floor installation of walk-in shower on the outside appeared unfinished, ceiling in certain areas need plastering and plainting, bathroom door need replacing; towels needs replacing (too dingy), toilet paper not a good quality (grossly thin). Handdicaped Parking can be revisited (bring closer to hotel or install a handicapped ramp where there is lawn to avoid walking around to get to Hotel door.

A good area to rest and relax but the bed was TOO SOFT and the walk-in shower floor and walls didn't appear up-kept, clean, around the drain had a mildew look, floor installation of walk-in shower on the outside appeared unfinished, ceiling in certain areas need plastering and plainting, bathroom door need replacing; towels needs replacing (too dingy), toilet paper not a good quality (grossly thin). Handdicaped Parking can be revisited (bring closer to hotel or install a handicapped ramp where there is lawn to avoid walking around to get to Hotel door.

It was not the best but it served the purpose the pool was great no hot tub though as advertised

It was not the best but it served the purpose the pool was great no hot tub though as advertised

The mattress sagged so much the I found it very difficult to sleep at all. Bathroom had what appeared to be mold on the sink. We were awakened by the fire alarms at 4am on the last 2 nights of our stay. After walking down 2 flights of stairs, we were told the problem was a "faulty oven". And we were charged a different price on each of 4 nights, ranging from $170 to $88 for the SAME room!

The mattress sagged so much the I found it very difficult to sleep at all. Bathroom had what appeared to be mold on the sink. We were awakened by the fire alarms at 4am on the last 2 nights of our stay. After walking down 2 flights of stairs, we were told the problem was a "faulty oven". And we were charged a different price on each of 4 nights, ranging from $170 to $88 for the SAME room!

Checked in at 10:45 at night. Walked in my room only to see pee in the toilet, trash and dirty towels in bathroom floor and dirty beds. Walked downstairs to get a new room. Walked into the second room and the exact same thing: dirty beds and bathroom. Went back down to the front desk to ask if they had any clean rooms and was told they only had those two available. I asked if a maid could clean them and was told a maid was not on duty. So we were to stay in a dirty room or go find another hotel. Thankfully found one across the street. Don’t waste your time or money. I’m still trying to get a refund for not being able to stay in a clean room. Absolutely ridiculous.

Checked in at 10:45 at night. Walked in my room only to see pee in the toilet, trash and dirty towels in bathroom floor and dirty beds. Walked downstairs to get a new room. Walked into the second room and the exact same thing: dirty beds and bathroom. Went back down to the front desk to ask if they had any clean rooms and was told they only had those two available. I asked if a maid could clean them and was told a maid was not on duty. So we were to stay in a dirty room or go find another hotel. Thankfully found one across the street. Don’t waste your time or money. I’m still trying to get a refund for not being able to stay in a clean room. Absolutely ridiculous.

Staind carpet in room, fire alarm went off early 2 night/mornings waking me up, property smelled like marijuana inside hallways and around property parking. Terrible experience

Staind carpet in room, fire alarm went off early 2 night/mornings waking me up, property smelled like marijuana inside hallways and around property parking. Terrible experience

Room did not smell clean and had an odor. The shower wasn't very clean either. The toilet paper holder was just barely hanging on the wall. I had to continuously keep adjusting the air at night. Also, one night in the front hall by the restroom there was a huge roach wandering around. Not pleased about that at all...I used the plastic cups in the room to gather it up and put it out into the hall. Cups never replaced. When they came in to clean my room, they did change the bathroom trash but did not change trash in the main room under the table by the TV.

Room did not smell clean and had an odor. The shower wasn't very clean either. The toilet paper holder was just barely hanging on the wall. I had to continuously keep adjusting the air at night. Also, one night in the front hall by the restroom there was a huge roach wandering around. Not pleased about that at all...I used the plastic cups in the room to gather it up and put it out into the hall. Cups never replaced. When they came in to clean my room, they did change the bathroom trash but did not change trash in the main room under the table by the TV.

Just go stay somewhere else

Just go stay somewhere else

When booking selected two queens. Got two doubles. Also the AC fan kept turning off during the night

When booking selected two queens. Got two doubles. Also the AC fan kept turning off during the night

Just go stay somewhere else

Just go stay somewhere else

The facility was mostly well kept but there was a bad smell when checking in.

The facility was mostly well kept but there was a bad smell when checking in.

The stay was good but had some roches crawling around the hotel room.

The stay was good but had some roches crawling around the hotel room.

Good stay

Good stay

Nasty smell in rooms

Nasty smell in rooms

Everything

Everything

The people who work here are amazing! Anything you need, they’ll go out of your way to help you. Rooms are a great size. Breakfast was delicious!

The people who work here are amazing! Anything you need, they’ll go out of your way to help you. Rooms are a great size. Breakfast was delicious!

Staff was not friendly. Room smelled awful. Had to move rooms and it wasn’t much better. Shower was molded. Breakfast was not good.

Staff was not friendly. Room smelled awful. Had to move rooms and it wasn’t much better. Shower was molded. Breakfast was not good.

I would stay here again and recommend to others! Clean & safe experience.

I would stay here again and recommend to others! Clean & safe experience.

Paid extra 200 for incidental, carpet wet by AC

Paid extra 200 for incidental, carpet wet by AC

Very quiet location

Very quiet location

Box Spring was moldy. Bathroom was dirty and needs updating, rusty waterstained ceilings and walls. Toilet was clogged and I advised on morning and when I hot back in evening they said the person left for the day and brought us up a plunger, the pancake machine was broken fir days, they didnt have barely anything for breakfast 1st day we got there so we spent more $ going out for bkfst which was the reason we booked there. I expect this from Choice hotels which was also why we booked here but I was disappointed. I tried to book a 3rd night but they were charging more than Expedia and although I found a less expensive hotel, we booked the 3rd night since kids were tired. Ice machine didnt work. Pool was nice but very humid and no pool warmer which was ok. The Queen beds werent true Queen size. Main lobby was nice. Was it the worst place? No. But for the price, I expected more. Too expensive. Food staff fixed the pancake maker rhemselves and were very nice.

Box Spring was moldy. Bathroom was dirty and needs updating, rusty waterstained ceilings and walls. Toilet was clogged and I advised on morning and when I hot back in evening they said the person left for the day and brought us up a plunger, the pancake machine was broken fir days, they didnt have barely anything for breakfast 1st day we got there so we spent more $ going out for bkfst which was the reason we booked there. I expect this from Choice hotels which was also why we booked here but I was disappointed. I tried to book a 3rd night but they were charging more than Expedia and although I found a less expensive hotel, we booked the 3rd night since kids were tired. Ice machine didnt work. Pool was nice but very humid and no pool warmer which was ok. The Queen beds werent true Queen size. Main lobby was nice. Was it the worst place? No. But for the price, I expected more. Too expensive. Food staff fixed the pancake maker rhemselves and were very nice.

In particular, Kinjal at the front desk was exceptionally kind and always welcomed us with a smile!! Cleaning crew and breakfast crew were awesome!

In particular, Kinjal at the front desk was exceptionally kind and always welcomed us with a smile!! Cleaning crew and breakfast crew were awesome!

Had issue with AC. Was busy weekend so was hard to accommodate. Staff did great job working with me to find a solution

Had issue with AC. Was busy weekend so was hard to accommodate. Staff did great job working with me to find a solution

Love the room everything clean from the entry to the exit door is clean

Love the room everything clean from the entry to the exit door is clean

arrived and my two rooms was dirty. linen had visible stains and I had to ask for different rooms.

arrived and my two rooms was dirty. linen had visible stains and I had to ask for different rooms.

This property had reviews regarding their breakfast but i found the options to be good and the food to be decent. The bed was comfortable the room was huge and we had great service from staff.

This property had reviews regarding their breakfast but i found the options to be good and the food to be decent. The bed was comfortable the room was huge and we had great service from staff.

The common areas and the outside looked nice, but my room was nasty. The entrance door was misaligned and hard to close, the carpet and the sofa were stained. There was a dirty towel on the floor in the elevator. To make matters worse, the shower floor was dirty so me and my wife had to wash up in the sink. This was not at all like the other Holiday Inn Express hotels i have stayed in which is why i chose to stay here. I will never stay in this location ever again and makes me question whether if ill stay in the other locations.

The common areas and the outside looked nice, but my room was nasty. The entrance door was misaligned and hard to close, the carpet and the sofa were stained. There was a dirty towel on the floor in the elevator. To make matters worse, the shower floor was dirty so me and my wife had to wash up in the sink. This was not at all like the other Holiday Inn Express hotels i have stayed in which is why i chose to stay here. I will never stay in this location ever again and makes me question whether if ill stay in the other locations.

Very quiet and relaxing stay

Very quiet and relaxing stay

Wasnt bad just very average all around

Wasnt bad just very average all around

Everything was good. The breakfast was poor. Only eggs,bacon. 1 type of fruit. Pancake machine not working no toast. Could be better

Comfy bed and exceptionally friendly staff. The main reason i chose this hotel was because it was advertised to have a spa tub, but it unfortunately does not.

Very nice place would definitely stay again in the future

Good location. Friendly staff and complementary breakfast was great! My husband and I wanted a little getaway for the weekend. I would definitely stay at this here again.

Quick and friendly check in process. The rooms was very nice and clean. Great breakfast options as well. Really enjoyed the stay! Would recommend to anyone and would stay here again!

Listing says there is a hot tub. There isn’t.

Overall clean but I feel that all hotels should have air fresheners in their rooms

Shower need more pressure. Overall good property

I stayed a week for business. Staff was extremely friendly and helpful. Breakfast was great! Close to major shopping centers and restaurants. Would definitely return.

Convenient

All good

I only have 2 small things that weren't quite right...there was a small spot of mold in the shower & the bathroom sink drained VERY slowly. Other than that I had a very nice stay. ALL of the staff were awesome!

CLEANESS

I did not stay in the room i left and i could not get refunded i was refused a refund and a receipt

Everything was really clean, room was spacious enough. Comfortable bed and pillows.

False advertisement one of the main reasons I booked this hotel was for the hot tub. Then find out there isn't a hot tub. Breakfast was nasty. Bed was comfortable shower was nice.

Wverything

We arrived at 3:30pm (check in is supposed to be at 3:00pm) and our room wasn't available. We had to wait until 3:40pm to check into another room. Ceiling paint in bathroom was peeling and ceiling above shower head was discolored and moldy. Disgusting! Informed front desk and she stated she would have someone check it out. We went to dinner and came back and there was no one at the front desk.

Does not have a working hot tub or jetted bath tubs as advertised. That was the main reason for me to choose this property and was dissappointed after checking in.

The breakfast was good

Some of the staff were extremely rude and inconsiderate. They also acted as though having 1 towel for a 4 day stay was acceptable. Definitely won’t be staying here again.

Nice property,safe and clean, the breakfast is very good!

The hotel was perfect for my one night stay. The bathroom ceiling had some cracks like their was previous water leak but I didn’t experience that during my stay. The room was spacious and clean. My only issue was that I was told that breakfast was served from 6am-9:30am in the morning. When I came down for breakfast at 9am the food was gone and I was told the kitchen will not provide anymore food. I selected this property because they served breakfast. This was disappointing.

Room was comfortable and clean, but wall-mounted toilet paper roll holder was missing and shower water temperature was warm, but not hot. Lamp needs to be added to the in-room coffee/microwave area. Very dark without an overhead ceiling light fixture. Breakfast choices were very adequate, but TV was blaring loud on a polically-oriented station and very annoying. Indoor pool was clean, but overhead lighting needs to be improved and underwater pool lights weren’t on at all. Overall, the stay was a little disappointing considering the price.

The lady who checked us in was very helpful and really helped us during our difficult time...thank you to her for making us feel welcome from new york

Bed bugs I also found out they charged me twice on my card. 160 dollars a night disgusting hotel. The hotel stinks 5th floor was smelling of mildew. The people across from me also had to change rooms there room flooded. They never offered me a change of rooms. The bed had blood stains on it they covered it with mattress Topper. It should have been disposed of. . I slept on the couch and checked out early. Fighting them for refund now. They were rude to me and also refused to give me paperwork upon checkout. They called me a Karen when I complained. I had to also get my key cards reactivated twice could not get in room. They do not answer there phones snd poorly stsffed st night. Tertible customer service. DO NOT STAY HERE.

Absolutely horrible! Was woken at 12:30am to report to the desk. Had to get ahold of my wife in bed to confirm the reservation. Had no issues at initial check in. Desk gave my room key to another guest to check in and they reported there was already luggage in the room. Breakfast was not good and the same choices each day.

My stay was nice and relaxing. I was able to play and enjoy my time with my grandbabies. I also liked that i was able to go down and have breakfast with them the next morning.

Breakfast was not good. I booked this hotel only because of a good and healthy breakfast. Unfortunately, there weren't any food items for the customers who are health conscious. There were no fruits at all, not even an apple or banana. Hot food was just a joke, only three items with pork and beef, no chicken for people who do not eat red meat. This hotel made me embarrassed in front of my friend's families because I was the one who recommended my friends for a good breakfast and hotel stay. This was my second stay at this hotel. But, I am not going back to this hotel next time. I hope hotel management will improve but damage has been done.

Room key swipe was inoperable and had to get a new key card every time I returned to my room. Dryer's swipe card also inoperable and staff had to provide their own change for my clothes to dry. All of these simple annoyances could be prevented with upgrades.

Staff was wonderful and very polite.

Check in takes too long.

No hand towels, wash cloths. Dirty shower, broken blinds, key card didn’t work, no door latch for security. Staff inattentive, poor customer service, slow check in, slow check out. Camper trailer parked in parking lot, it stunk.

I usually don’t write reviews but I had to let someone know about this!

Finally time at the hotel pool was cut short, because of other hotel occupants who were both loud and smoking pot at the opened outside entrance to the pool. Hotel staff never came to check on any of the commotion. Not a good environment for someone with small children. Better to pay the few extra bucks for nicer area.

I had a wonderful stay.

pleases with the staff. Very Enjoy the good part of the stay.

We just stayed for one night as part of a longer trip. The staff were not very friendly and the room was lacking some amenities. Overall, it just wasn't the quality that we expect from Holiday Inn.

Friendly staff, somewhat walkable.

We enjoyed our stay. Facility in a very nice location. Everything clean and well maintained. Staff were all pleasant. Breakfast nice.

The room was outdated. The ceiling in the bathroom looks like it was about to fall apart. You can see the water damaged from the room above in the living space, right over the bed. Overall, the room was a 4 out of 10.

Excellent

I requested room service to clean the room and they NEVER did. No one was at the front desk when I went to checkout.

only issue was the shower door was broken on one side but still usable with the other door.

toilet was super low and position of toilet paper required a back contortion. Towels seemed very skimpy as compared to previous visits. Staff was helpful and location is convenient

I let the receptionist with a short list of things, such as: the bathroom si k didn’t drain very well, the fan in bathrooms was high whiney sound, the remote didn’t work. I forgot to tell her the heat didn't work at all, it was a chilly stay.

Not ice on every floor

Don't pay any attention to the negative reviews! Under new management and couldn't have ask for better! Room was clean. Breakfast was outstanding! The ladies running the Hot Start Breakfast were awesome. Thank you ladies. Everyone was super friendly. I will be back!

Wonderful service real breakfast and customer service just awesome we ended up staying an extra day because our stay here was very comfortable to come to after meeting family and friends

Didn’t have hot water and they made me wait to move rooms until Maintenance confirmed it around 1230 PM - meaning no hot shower until mid day. Pool was small and cold.