Fairfield Inn & Suites by Marriott Chesapeake Suffolk

Great experience! The front desk staff was exceptional!!

Not bad, it’s good for the price.

I booked a suite for me and my two aunts everything's clean beds responsible for Stafford accommodating, especially to my aunt who had allergies to feather pillows we were able to get fresh linen daily and the breakfast was good

Some channels on the TV we’re not available

My stay at this hotel took a turn for the worse at check out. My reservation was already paid for, and at checkout I was charged doubled what I already paid. The young lady who checked me out, charged me an early checkout fee, and denied she made a mistake. I did not checkout early. After my card was charged double the fee I initially paid, I asked to speak with a manager. A manager was not on site and I was given a card to call the next day. I called the next day, spoke with the front desk, only to be told that the manager was not available, and to call back later. I called again in the afternoon to be told the manager was in a meeting, to call back in a hour. I finally spoke with the manager and I was assured that I would receive a refund. Three days went by and I did not receive a refund from being charged doubled, and no one from hotel reached out to me. To get a response from the hotel and my refund. I had to submit a claim to my bank and to the cooperate office for this hotel. This is an unacceptable and unprofessional business practice. This has caused me great distress and disappointment in how I was treated in this matter. I would not recommend this hotel to anyone.

Accommodations were good and staff very helpful, even made pot of de-caf coffee in the evening.

Pleasant

No pool …very limited exercise equipment

Room was clean and breakfast was ok Hotel listing shows pool, pool was out of order...please repair

Whenever I come to Chesapeake, VA. This particular hotel is the place, I prefer to stay. The beds are comfortable, the rooms are pleasant to stay in.

Pool was not open as promoted, housekeeping had to be requested for daily cleaning, hotel points were not added to Marriott Bonvoy account as promised

Best motel breakfast I've ever seen!

6 night stay. Staff were very nice! But…We had a suite that would sleep 5. Reservation was for 3 adults. We were only given 3 towels and 2 washcloths when the room was cleaned. I had to continually ask for more towels and washcloths. Most of the time being told they didn’t have any washcloths available to give me. Room only had one small wardrobe with 5 hangers in it, not nearly enough space or hangers for 3 adults let alone 5. Frame on one of the beds was broken, still slept ok but mattress moved around and had to continually be adjusted. No vent fan in bathroom. No hooks in bathroom to hang robe or towels. A lot of wasted space and poorly designed and cramped room for 3 adults let alone 5. Room had not been deep cleaned as we found a tennis ball under the couch and some of the wall light fixtures had quite a layer of dust. Treadmills in Gym were FILTHY and nothing available to use for cleaning before and after use. Laundry room was fine but the door didn’t lock. Had a room key card entry box but it was deactivated. Breakfast was good.

Breakfast was the only good thing about this hotel This hotel was a nightmare that I can’t wake up from. I was charged almost $900 at checkin, for a stay I prepaid for. The comforter had holes in it. The shower leaked all over the bathroom floor. I was charged another $740 2 days after check out because of a “glitch” in their system.

Breakfast was the only good thing about this hotel This hotel was a nightmare that I can’t wake up from. I was charged almost $900 at checkin, for a stay I prepaid for. The comforter had holes in it. The shower leaked all over the bathroom floor. I was charged another $740 2 days after check out because of a “glitch” in their system.

Breakfast is great, staff is friendly and

Had a choice of a room with no tv channels or I could pick a room with a bathroom light broken. Told all rooms were booked. Next to us was loud, annoying women who carried on disrupting our sleep at 1:30 am.

Had a choice of a room with no tv channels or I could pick a room with a bathroom light broken. Told all rooms were booked. Next to us was loud, annoying women who carried on disrupting our sleep at 1:30 am.

Good breakfast. Clean room.

We had the suite and it was spacious, 2 large tvs, decent towels, shower water pressure too low, breakfast ok.

Exceptional

Superb

Pool was out of service, even though there were no notifications, or signs and nobody said anything about it at check-in AND when we asked where the pool was an employee directed us to it but did not disclose that it was temporarily closed. Had I known I would have booked a different hotel. The lady at the front desk did not apologize or offer anything to make the situation better. Instead, she was enjoying the breakfast she made at the guest breakfast area. Will not book this hotel again.

Very clean.

The breakfast was very good. I didn't like any thing. I stay there to attend my brother in law funeral.

The breakfast was very good. I didn't like any thing. I stay there to attend my brother in law funeral.

First time staying at this location but very nice and convenient to interstate. Quiet area. Friendly staff.

Love everything about it! But there was absolutely no pool as pictured . So therefore my kids was disappointed!

Hotel manager was very disrespectful.

Breakfast was the only food thing ....bathroom needed painting and new tube........No Pool and we aaked about a pool they told us they didnt have a pool ......

Everything was as expected. However there was a pool shown in pictures on website and found out no pool upon arrival. The greeting pamphlet inside room listed pool on site as well. Not sure what happened.

Rooms need work. Linens not provided for sleeper sofa. Weak shower. Needs to be cleaned better.

We were waiting to move into a new place and this was our favorite. Staff is great and the breakfast has some non dairy options.

Room smelled like smoke didn’t like that, yea they moved me but it shouldn’t been like that at check-in

Breakfast was a fee but not very elaborate.

Stay was wonderful! No complaints

Stay was wonderful! No complaints

Clean room, very spacious. The a/c didn’t work well, breakfast was good

Exceptional

Comfortable

Comfortable

The room was spotless and very friendly staff.

The room was spotless and very friendly staff.

Location was great. Tucked away from traffic! Breakfast was good. The staff was excellent!!! Jamie was very helpful in accommodating me with the room change. Not that I didn’t like anything however there was an issue with the TV in my first room. I was changed to a different room and the temperature control was difficult to control.

Location was great. Tucked away from traffic! Breakfast was good. The staff was excellent!!! Jamie was very helpful in accommodating me with the room change. Not that I didn’t like anything however there was an issue with the TV in my first room. I was changed to a different room and the temperature control was difficult to control.

Everything Nothing. I was very pleased like always

Nothing. I was very pleased like always

Staff was very nice but the rooms need a big update. I am not used to seeing a Marriott that bad. Breakfast was decent.

Staff was very nice but the rooms need a big update. I am not used to seeing a Marriott that bad. Breakfast was decent.

Exceptional

Good

The staff and breakfast was outstanding.

The staff and breakfast was outstanding.

Very good

Exceptional

At check in Dorian was friendly, courteous, and helpful. Breakfast was good and ample. N/A

Very clean

My 1st room the sink didn’t drain, door lock was broke, got switched 2nd room, bathroom bathtub was pealing apart, mold around tub, toilet would flush, sink stopper was missing. Fire alarm went off do kitchen cook 5am, Elevator was broken, won’t stay here again. Not Marriott standards. My sons room had a butter hole in there window.

My 1st room the sink didn’t drain, door lock was broke, got switched 2nd room, bathroom bathtub was pealing apart, mold around tub, toilet would flush, sink stopper was missing. Fire alarm went off do kitchen cook 5am, Elevator was broken, won’t stay here again. Not Marriott standards. My sons room had a butter hole in there window.

The staff was friendly and attentive. Comfortable and tiny accommodations.

Clean room, but breakfast was not that good.

Clean room, but breakfast was not that good.

Suite wasn’t available, room was a bit loud and bathroom shower was broken

Suite wasn’t available, room was a bit loud and bathroom shower was broken

No Hot Water for the last evening until Morning.

No Hot Water for the last evening until Morning.

Yes

Yes

The room had a stench of cigarette smoke and the toilet rain all night as well as noise from the guest above. A request to change rooms was accommodated for the subsequent night.

The room had a stench of cigarette smoke and the toilet rain all night as well as noise from the guest above. A request to change rooms was accommodated for the subsequent night.

The WiFi was down.

Comfortable spot w/nice amenities in and around the area.

Comfortable spot w/nice amenities in and around the area.

Will be staying again

Will be staying again

However, Melissa, the GM took care of the situation the next day. She’s a great person with a caring heart. She is the main reason my family will return for future visits.

However, Melissa, the GM took care of the situation the next day. She’s a great person with a caring heart. She is the main reason my family will return for future visits.

Orchid at the reservation desk was very helpful because the person online at Hotels.com had booked my reservation in the wrong name on the hotel's end and it took a while to find it. I would not have believed it had I not seen it with my own eyes, but it was true. Same reservation with two different names (Jenkins/Kahlil) under the same reservation number. I had received the one with Jenkins on it, the hotel received the one with Kahlil on it.

Orchid at the reservation desk was very helpful because the person online at Hotels.com had booked my reservation in the wrong name on the hotel's end and it took a while to find it. I would not have believed it had I not seen it with my own eyes, but it was true. Same reservation with two different names (Jenkins/Kahlil) under the same reservation number. I had received the one with Jenkins on it, the hotel received the one with Kahlil on it.

Great

Great

Great reception!

Great reception!

VERY LITTLE water pressure at the bathroom sink. Toilet did not flush the first time it was used and never worked the whole 1-night stay. 2 Adults and 3 kids. UNEXCEPTABLE! Hotel said that they would get it fixed. NEVER DID! When we complained it was like they knew the room and the problem.

VERY LITTLE water pressure at the bathroom sink. Toilet did not flush the first time it was used and never worked the whole 1-night stay. 2 Adults and 3 kids. UNEXCEPTABLE! Hotel said that they would get it fixed. NEVER DID! When we complained it was like they knew the room and the problem.

Toilet wasnt clean, tub was fine but room had an odor of cigarettes.

Toilet wasnt clean, tub was fine but room had an odor of cigarettes.

This particular hotel is my favorite place to stay, when visiting the area. Nice and always comfortable.

This particular hotel is my favorite place to stay, when visiting the area. Nice and always comfortable.

The hotel was very nice to stay in. Very comfortable and cozy. The breakfast was also delicious. Walking distance to a lot of place

The hotel was very nice to stay in. Very comfortable and cozy. The breakfast was also delicious. Walking distance to a lot of place

The indoor pool was not working, which was one of the reasons I wanted to stay at this hotel. Also, there was mold in the caulk inside the tub that can easily be fixed by cutting out the old caulk, let the area dry completely then redo it with caulk that is 100% silicone. It is waterproof, and infused with mildewcide or biocide to kill mold and mildew spores. This fix costs less than $10!! Then, there were people running up and down the hallway as though they were outside. The associates at the front desk EXCELLENT!!

The indoor pool was not working, which was one of the reasons I wanted to stay at this hotel. Also, there was mold in the caulk inside the tub that can easily be fixed by cutting out the old caulk, let the area dry completely then redo it with caulk that is 100% silicone. It is waterproof, and infused with mildewcide or biocide to kill mold and mildew spores. This fix costs less than $10!! Then, there were people running up and down the hallway as though they were outside. The associates at the front desk EXCELLENT!!

clean room and such a nice staff

clean room and such a nice staff

They didn't have the full-size carts to h3lp with the luggage. I had to make several trips to the car to get unloaded.

The staff was very kind and helpful.

The staff was very kind and helpful.

Everything was good

Everything was good

Clean n peaceful

Overall the stay was satisfactory although the rooms could use some rehab (broken tiles in bathroom). Beds were comfortable and the room was very quiet so that was a plus.

Overall the stay was satisfactory although the rooms could use some rehab (broken tiles in bathroom). Beds were comfortable and the room was very quiet so that was a plus.

What I really didn’t like, though, were the hotel hallways—they were extremely hot 🔥🥵 and uncomfortable when walking to and from the room. It definitely made the experience less enjoyable. With cooler hallways, this hotel would easily feel much more welcoming. The location is convenient, and the service was good, but I hope they address that hallway issue soon.

What I really didn’t like, though, were the hotel hallways—they were extremely hot 🔥🥵 and uncomfortable when walking to and from the room. It definitely made the experience less enjoyable. With cooler hallways, this hotel would easily feel much more welcoming. The location is convenient, and the service was good, but I hope they address that hallway issue soon.

My bathtub had rust and mold in and around it

My bathtub had rust and mold in and around it

Nice rooms. Very clean. Good area and quiet.

Nice rooms. Very clean. Good area and quiet.

The personnel are courteous, the breakfast is good, and the environment is tranquil.

The personnel are courteous, the breakfast is good, and the environment is tranquil.

All of the Handicap rooms were as far from the elevators as possible, requiring, for us, very long walks. The first room we were assigned did not have a flushable commode, so we had to move to another floor. The second room had a broken shower, which constantly leaked during our entire four-day stay. The Coffee maker also had a missing part and had to be replaced. We had reserved a room with a "Roll-In Shower," but none were available at check-in; only high-sided tubs were offered. We were locked out of our room twice and had to obtain new keys. For two handicapped customers, this was a huge problem. The AC worked well and the room was clean.

All of the Handicap rooms were as far from the elevators as possible, requiring, for us, very long walks. The first room we were assigned did not have a flushable commode, so we had to move to another floor. The second room had a broken shower, which constantly leaked during our entire four-day stay. The Coffee maker also had a missing part and had to be replaced. We had reserved a room with a "Roll-In Shower," but none were available at check-in; only high-sided tubs were offered. We were locked out of our room twice and had to obtain new keys. For two handicapped customers, this was a huge problem. The AC worked well and the room was clean.

Property was conventional to every thing clean and comfortable environment

Property was conventional to every thing clean and comfortable environment

This property does not live up to the Marriott standard. Everything was broke. The phone, the fridge, the pool is a huge safety hazard and very cold. It is not ADA compliant completely. The chair for those with handicaps is broke. There is only 1 elevator so if it is down for maintenance people need to use the stairs. I won’t ever stay there again for the price we paid.

This property does not live up to the Marriott standard. Everything was broke. The phone, the fridge, the pool is a huge safety hazard and very cold. It is not ADA compliant completely. The chair for those with handicaps is broke. There is only 1 elevator so if it is down for maintenance people need to use the stairs. I won’t ever stay there again for the price we paid.

There was no bathmat had to use a towel. When the final straw was there was ants. The lobby area has flooring issues as well. And all the breakfast was free it wasn’t very good and had a very small selection.

There was no bathmat had to use a towel. When the final straw was there was ants. The lobby area has flooring issues as well. And all the breakfast was free it wasn’t very good and had a very small selection.

I had to get my towels daily, The dresser drawer won't stay shut, the shower curtain was all broken and had to be replaced before showering. Had to retrieve my own toilet paper. So basically housekeeping.

Bed was comfortable Tried to charge me more then what it should’ve been.

The room was clean and spacious. Also, the clerk at the front desk was articulate and polite.

The room was clean and spacious. Also, the clerk at the front desk was articulate and polite.

It was okay

It was okay

How does a hotel run out of washcloths and tell you they have to wash some?

How does a hotel run out of washcloths and tell you they have to wash some?

We went there specifically because they had an indoor pool. We helped move my son to VA along with the his gf’s family. They stayed there as well because of the pool. It was broke down and we were unable to use it either day. The location was wonderful and we are going again in sept but hesitant to rebook because of the lack of communication on the pool. Unsure if we will rebook or not.

No washcloths or hand towels, no service when I asked ran out of toilet paper

Went inspect room blanket was dirty look like dried blood,wall nasty and dirty,so requested a refund,Bigg Red Flag

Went inspect room blanket was dirty look like dried blood,wall nasty and dirty,so requested a refund,Bigg Red Flag

Nothing and I never got my security deposit back from when I stayed there from July 3rd to the 5th

Hotel was clean and quiet. Would come back again!

Hotel was clean and quiet. Would come back again!

We stayed 2 nights in this hotel. The beds were uncomfortable with flat pillows and stains on the sheets. Housekeeping only replaced the towel on the floor and trash. The toilet was not seated properly and wobbly when we sat on it. The sink drain did not open and close with the push rod. There were black spots in the tub. The door deadbolt kept locking automatically after opening the door, making it difficult to close the door when leaving. The washing machine in the hall was broken. Breakfast was good, pretty standard with what is expected at a Fairfield with waffles and a nice assortment of toppings.

We stayed 2 nights in this hotel. The beds were uncomfortable with flat pillows and stains on the sheets. Housekeeping only replaced the towel on the floor and trash. The toilet was not seated properly and wobbly when we sat on it. The sink drain did not open and close with the push rod. There were black spots in the tub. The door deadbolt kept locking automatically after opening the door, making it difficult to close the door when leaving. The washing machine in the hall was broken. Breakfast was good, pretty standard with what is expected at a Fairfield with waffles and a nice assortment of toppings.

The only positive thing about this stay was the front desk clerk, Dorian. Right after checking in for our three-night stay we discovered so many things we had concerns about which we reported right away. It was a king bed suite with a pullout sofa bed (twin size), but they advertised that the room slept 5. I still can't figure their math in that. So we asked for a rollaway, which they didn't want to give us at first to accomodate our party of 4. Many of the tiles in the bathroom were cracked so bad they were in shards and in many places it was missing grout to hold tiles in place. After taking a shower, we understood why. Water was running out of the shower and pooling on the broken tiles. It's a wonder it wasn't running down into the room below. The blackout room curtain would not close completely due to a missing hook (we reported this multiple times and they never did anything). Water had accumulated next to the window (my son's socks got soppy wet when he stepped next to the window). It appeared to be running out of the A/C closet located next to the window (this was the only thing maintenance tried to take care of while we were there--it stayed wet). Housekeeping never gave us fresh towels and they never came in the room during our stay. The pool was closed for maint. There were many burnt out lights in parking area. The room phone didn't work. No stopper in sink. Overall they have major maintenance issues throughout property they obviously aren't addressing.

The only positive thing about this stay was the front desk clerk, Dorian. Right after checking in for our three-night stay we discovered so many things we had concerns about which we reported right away. It was a king bed suite with a pullout sofa bed (twin size), but they advertised that the room slept 5. I still can't figure their math in that. So we asked for a rollaway, which they didn't want to give us at first to accomodate our party of 4. Many of the tiles in the bathroom were cracked so bad they were in shards and in many places it was missing grout to hold tiles in place. After taking a shower, we understood why. Water was running out of the shower and pooling on the broken tiles. It's a wonder it wasn't running down into the room below. The blackout room curtain would not close completely due to a missing hook (we reported this multiple times and they never did anything). Water had accumulated next to the window (my son's socks got soppy wet when he stepped next to the window). It appeared to be running out of the A/C closet located next to the window (this was the only thing maintenance tried to take care of while we were there--it stayed wet). Housekeeping never gave us fresh towels and they never came in the room during our stay. The pool was closed for maint. There were many burnt out lights in parking area. The room phone didn't work. No stopper in sink. Overall they have major maintenance issues throughout property they obviously aren't addressing.

It’s nothing fancy however the stay was great! The staff are helpful and friendly; breakfast was very good and the room was clean. I would definitely stay here again.

It’s nothing fancy however the stay was great! The staff are helpful and friendly; breakfast was very good and the room was clean. I would definitely stay here again.

Very disappointing.we have stayed here several times and this was the first time we were told this.

Friendly staff. Greeted me every time.

Friendly staff. Greeted me every time.

Issues with the bathroom light switch. The main light switch in the room had to be the opposite of the bathroom light switch in order for it to be on. The bed was so so. The room was very clean. The bathroom was all clean. The front desk person was very attentive, polite and helpful.

Issues with the bathroom light switch. The main light switch in the room had to be the opposite of the bathroom light switch in order for it to be on. The bed was so so. The room was very clean. The bathroom was all clean. The front desk person was very attentive, polite and helpful.

It was good. Comfortable rooms

It was good. Comfortable rooms

Grounds need to be more cleaner

Grounds need to be more cleaner

Breakfast was good. Staff was very friendly and polite.

Breakfast was good. Staff was very friendly and polite.

Great location Good size room and amenities. Great breakfast. Great staff especially Daphne

Great location Good size room and amenities. Great breakfast. Great staff especially Daphne

Daphne greeted me and she was just a ray of sunshine. So kind and so helpful.

Daphne greeted me and she was just a ray of sunshine. So kind and so helpful.

The service was good and the lobby was well maintained, but oir bathroom had several cracked tiles

The service was good and the lobby was well maintained, but oir bathroom had several cracked tiles

Great breakfast in the mornings!

Great breakfast in the mornings!

First breakfast was food I can’t or won’t eat like kale and tomato frittata and eggs with jalapeños. Second breakfast was much better with croissant sandwiches and bacon. There were no cart available to haul our stuff up and a person the next morning didn’t have one either. The cars are also too small like the ones you get at the airport. I recommend you have more carts and the traditional larger ones. It was otherwise very clean, my husband slept well but the beds were way too hard for me. I gave it a high rating though because they had a hot breakfast and bath tubs.

First breakfast was food I can’t or won’t eat like kale and tomato frittata and eggs with jalapeños. Second breakfast was much better with croissant sandwiches and bacon. There were no cart available to haul our stuff up and a person the next morning didn’t have one either. The cars are also too small like the ones you get at the airport. I recommend you have more carts and the traditional larger ones. It was otherwise very clean, my husband slept well but the beds were way too hard for me. I gave it a high rating though because they had a hot breakfast and bath tubs.

PROS: The check in and check out staff were very friendly and helpful. Hotel was clean, room was nice and clean, A/c was on in the room when we arrived which was great because it was over 90 degrees outside with a heat index over 100 so a cool room was great. Beds were comfortable and the room was very clean. Bathroom was spacious and clean; towels were in good shape. Room had plenty of closet space with hangers, microwave, refrigerator, coffee maker and plenty of cups. As stated, the a/c worked well and wasn't noisy. Room was quiet, clean and no bad smells, sleeping was great. Breakfast was very good with a nice selection with eggs, sausage biscuit sandwiches, waffles, muffins, juice, fruit, cereals, coffee, etc. We really enjoyed this breakfast. CONS: Shower could have had better water pressure but was adequate. The lobby, reception area, breakfast area, halls were hot like the a/c was not working well to keep up with the heat. We took our food up to the room to eat, a slight inconvenience, but it worked out well. BOTTOM LINE: We enjoyed the one-night stay and would definitely stay here again.

PROS: The check in and check out staff were very friendly and helpful. Hotel was clean, room was nice and clean, A/c was on in the room when we arrived which was great because it was over 90 degrees outside with a heat index over 100 so a cool room was great. Beds were comfortable and the room was very clean. Bathroom was spacious and clean; towels were in good shape. Room had plenty of closet space with hangers, microwave, refrigerator, coffee maker and plenty of cups. As stated, the a/c worked well and wasn't noisy. Room was quiet, clean and no bad smells, sleeping was great. Breakfast was very good with a nice selection with eggs, sausage biscuit sandwiches, waffles, muffins, juice, fruit, cereals, coffee, etc. We really enjoyed this breakfast. CONS: Shower could have had better water pressure but was adequate. The lobby, reception area, breakfast area, halls were hot like the a/c was not working well to keep up with the heat. We took our food up to the room to eat, a slight inconvenience, but it worked out well. BOTTOM LINE: We enjoyed the one-night stay and would definitely stay here again.

Also, the breakfast needs bacon and plain eggs. Everything was some cheesy egg concoction with only sausage.

Also, the breakfast needs bacon and plain eggs. Everything was some cheesy egg concoction with only sausage.

I loved the lady who checked me in at the front desk she was nice and professional.

I loved the lady who checked me in at the front desk she was nice and professional.

Felt like it was a very outdated hotel needing some TLC. Staff no where to be found at check in. Shower was dirty and terrible pressure. Stay = Not bad but not good

Felt like it was a very outdated hotel needing some TLC. Staff no where to be found at check in. Shower was dirty and terrible pressure. Stay = Not bad but not good

Great location, ample parking, courteous staff.

Great location, ample parking, courteous staff.

Everything about this hotel was great. Friendly staff, very clean, spacious room, and amazing breakfast. Only issue was the A/C, tried to make the room colder but it just wasn’t working. Didnt mess up my stay though, still really happy.

Everything about this hotel was great. Friendly staff, very clean, spacious room, and amazing breakfast. Only issue was the A/C, tried to make the room colder but it just wasn’t working. Didnt mess up my stay though, still really happy.

Great stay! Definitely a clean environment.

Great stay! Definitely a clean environment.

Noise

Noise

Love this place

Love this place

It’s amazing

It’s amazing

Great staff friendly good breakfast for a free

Great staff friendly good breakfast for a free

Internet really is really slowly.

Internet really is really slowly.

Convenient to walk to find food

Convenient to walk to find food

The hotel was okay. The lady checking us in was arrogantly rude. The website said they had a hot tub they do not. When I asked about it she said because of the room that we bought we didn't have a hot tub. I asked for an upgrade none of the rooms have a hot tub and the one in the pool area has been covered up with wood but the website says they have it I'm 75 years old one of the reasons we picked this hotel is for the hot tub

The hotel was okay. The lady checking us in was arrogantly rude. The website said they had a hot tub they do not. When I asked about it she said because of the room that we bought we didn't have a hot tub. I asked for an upgrade none of the rooms have a hot tub and the one in the pool area has been covered up with wood but the website says they have it I'm 75 years old one of the reasons we picked this hotel is for the hot tub

Everything was nice more flowers and landscaping , pool area could have been better my room had some type of mold or a bug in the corner but the staff was great the breakfast and the staff were wonderful and helpful

Everything was nice more flowers and landscaping , pool area could have been better my room had some type of mold or a bug in the corner but the staff was great the breakfast and the staff were wonderful and helpful

Had a very nice stay. Will definitely be staying again.

Had a very nice stay. Will definitely be staying again.

Long check in, TV remote battery was dead, wifi did not work...

Long check in, TV remote battery was dead, wifi did not work...

Problem with heat controls but staff worked with it till fixed

Problem with heat controls but staff worked with it till fixed

Very clean room, nice and professional staff, good complimentary breakfast, good location.

Very clean room, nice and professional staff, good complimentary breakfast, good location.

The exterior property is a bit run down. My check in was way too long and confusing and the room request was not honored prior to check in (two rooms) After we got everything settled, stay was okay. Staff is friendly, so they deserve recognition.

The exterior property is a bit run down. My check in was way too long and confusing and the room request was not honored prior to check in (two rooms) After we got everything settled, stay was okay. Staff is friendly, so they deserve recognition.

My stay was excellent.. customer friendly and clean hotel.. great location

My stay was excellent.. customer friendly and clean hotel.. great location

Professional staff and great location.

Professional staff and great location.

Excellence facility, great accommodations, friendly staff. Highly recommend this hotel.

Excellence facility, great accommodations, friendly staff. Highly recommend this hotel.

The room smelled moldy and damp. The only way we managed the smell was by spraying our own Lysol and keeping the air conditioner on high, which ment we needed to keep the room cold even when it was making us uncomfortable. I asked the front desk person on Saturday morning if we were getting our room cleaned because my daughter went the bed, and if not, I wanted a fresh set of sheets for myself to change. I was informed I was getting my room cleaned. But when we returned at night, the room was not cleaned at all. Had to ask for the sheets again when they could have just given them to me earlier in the day when I first asked. The door to enter the room needs some maintenance. We try and stay with Marriott brand but for future family visits, we may need to consider other options. We stayed at the Hampton Inn & Suites Chesapeake-Square Mall for previous visits, and had to stop going for similar issues. It seems the brand is struggling to maintain a level of quality.

The room smelled moldy and damp. The only way we managed the smell was by spraying our own Lysol and keeping the air conditioner on high, which ment we needed to keep the room cold even when it was making us uncomfortable. I asked the front desk person on Saturday morning if we were getting our room cleaned because my daughter went the bed, and if not, I wanted a fresh set of sheets for myself to change. I was informed I was getting my room cleaned. But when we returned at night, the room was not cleaned at all. Had to ask for the sheets again when they could have just given them to me earlier in the day when I first asked. The door to enter the room needs some maintenance. We try and stay with Marriott brand but for future family visits, we may need to consider other options. We stayed at the Hampton Inn & Suites Chesapeake-Square Mall for previous visits, and had to stop going for similar issues. It seems the brand is struggling to maintain a level of quality.

Great place to stay

Great place to stay

Member of this hotel brand for over a decade, however this was the worst shower i have ever had to use. Large room ( handicapped, I didnt ask for it) but shower had no pressure, a portable nozzle which was broken and inoperative. One of our towels had a blood or poop stain and it was visable from the display. We got in at 1am, after driving from NJ ( because of a death in family). We have stayed multiple times in this place and like it but this room needed work. Also the sink didnt drain completely. Room 222, have photos but would not let me upload.

Member of this hotel brand for over a decade, however this was the worst shower i have ever had to use. Large room ( handicapped, I didnt ask for it) but shower had no pressure, a portable nozzle which was broken and inoperative. One of our towels had a blood or poop stain and it was visable from the display. We got in at 1am, after driving from NJ ( because of a death in family). We have stayed multiple times in this place and like it but this room needed work. Also the sink didnt drain completely. Room 222, have photos but would not let me upload.

It was great for a one night stay. The breakfast lady was so sweet and enjoyed chatting with her.

It was great for a one night stay. The breakfast lady was so sweet and enjoyed chatting with her.

It was nice

It was nice

Friendly staff

Friendly staff

Staff was excellent!!

Staff was excellent!!

it was good my experience was great i will book again .

it was good my experience was great i will book again .

We loved the location and the proximity to other businesses. The staff was welcoming and accommodating.

We loved the location and the proximity to other businesses. The staff was welcoming and accommodating.

We loved the service and the welcome at the front desk - who went over and above to make sure we had our account set up in order to get the best price for our room. The atmosphere was perfect on Christmas Eve. The only problem was that the bed was very hard and a little uncomfortable. Otherwise, i would highly recommend!

We loved the service and the welcome at the front desk - who went over and above to make sure we had our account set up in order to get the best price for our room. The atmosphere was perfect on Christmas Eve. The only problem was that the bed was very hard and a little uncomfortable. Otherwise, i would highly recommend!

Nice clean hotel with hot breakfast.

Breakfast staff were polite and respectful.

Very friendly staff and clean room!

Nice place to stay

We enjoyed our stay for the first time. We came from Florida to visit family and picked this hotel because of the cleanliness and staff. Orchid was extremely kind and helpful during our stay along with the other staff. I would recommend this hotel to anyone. I do plan on staying here in the future.

Convenient and affordable

It was nice, clean and affordable.

The only positive thing about this hotel is the staff. Staff were very nice and helpful.

Friendly, helpful staff. Best breakfast we’ve seen (complimentary)

N/A

There was no wifi or safe in the room. The bed was very comfortable. The staff was friendly & helpful.

Big space

We enjoyed or stay very much.

Really good hotel that served its purpose…

No house keeping service provided only if you stay 3 days or more. If you have a concern the hotel staff was not that helpful. The Hotel is old and out dated. I would not stay anymore

Only thing it was the cleaning like the house keeping they don’t clean the room

Great place!!

Stayed on a night and had a good time overall

Nice place will stay again

The property was fine, but some the upgrades weren't very functional. My room had net/fruit flies, which I'm sure housekeeping observe & did report. This cause a room change, which was a huge inconvenience but not other compensation. Other that my stay was good, not excellent.

Great customer service.. however facility needs updating

Most of the area was under construction, but the room had an odor not natural. Bathroom was clean but was old.

From the last time I stayed the construction and renovation is better and made up from the last time

I didn't like that my TV stand was all ripped up and food was left in the drawer. So the room wasn't fully cleaned

Good

It was clean and friendly as always

Everything about it I Love and would love to stay there again !!!

The hallway was under construction and the pool was closed. Otherwise fine.

My bathroom toilet was working when I arrived. I let staff know and then I was told that they would fix it shortly. I left and returned to the hotel after midnight to find out that nobody came to fix the toilet. Shortly after my return, I went downstairs to use the restroom and the clerk was in the restroom. I asked her if she worked her and she said yes. I then told her that the toilet was still not working. She told me that they do not have night maintenance and my only option was to move to another room that did not have 2 queen beds but one king bed. In the meantime, my daughter called to say that the toilet finally flushed. I told the clerk that I would stay in the room because it was then 1am and we were not going to pack up our room and move. We had problems with toilet all night. It would flush sometimes and most times it wouldn’t. How could maintenance go home without fixing my toilet and no one cared. I will not be returning to this property again.

Awesome hospitality

This hotel needs a lot of upgrades but I see where y’all are renovating and why can’t this be done during the off season? No pool available, television needs to be upgraded to a smart tv, and the hallways need better air, it was extremely hot in the hallway.

Had to wait for cleaning of rooms, toilet would not flush correctly, there was no remote for the TV, parking is limited. Pool was closed. The staff tried to accommodate, but overall experience was not great…