The Beacon Charlotte Airport

Horrible experience! First time being at a hotel that charges you in full up front and charges you the deposit up front as well. So, check in and I guess there was only one person working the entire hotel and he was extremely rude. Get to the room and the sleep sofa was nasty looking including what appeared to be years of stains, one of the lights by the bed not working, no soap by the sink or in the bathroom, and when I go to call front desk the phone didn’t work! The breakfast buffet that was advertised online is really just 2 hot plates with eggs and sausage or bacon and the first morning we were there the waffle machine was broken. They also advertised a snack bar and deli…..everything was gone….very few items to buy. We had to drive out to get snacks and this hotel is not in the best area of Charlotte. So in summation AVOID AVOID AVOID! The pictures on the internet make this place look waaaaay nicer than it really is!! Horrible experience and oh yea everyone says they are a manager but when you have an issue pass the buck to another person.

DO NOT STAY HERE!!!!

No pool. Ac was good shower was dirty sheets were dirty no extra pillows no extra sheets. Not the best unfortunately.

I've stayed at this hotel numerous times under the previous name. They need to do a good spring cleaning on all of the rooms and furniture.

It was wonderful. Right near the airport.

Pleasant

the room had a broken toilet seat, staff wasn’t too helpful and my group was told they never had a pool at their facility and you aren’t able to change the temperature for the ac unit if it gets too cold

This is not a fancy or updated hotel. This is a “need some rest for tomorrow’s duties” kind of stay. It’s clean and the staff is nice and helpful. The room we stayed in was comfortable for our big family and shuttle service was provided to and from the airport.

I didn’t like how dirty the room was spots on the furniture didn’t really wanna sit on it at all the floors and carpet knee cleaning coffee pot was dirty. Couldn’t use it.

Nice staff. Breakfast was great. Eggs sausage and potatoes delicious and they also had packaged muffins and fresh muffins, packets of oatmeal to make and batter for fresh waffles to be made and individual sized cereal bowls and juices and coffee and teas and fresh fruits. Room was clean and comfortable. Sofabeds are never comfortable anywhere I’ve been and it was old looking. Parking was free and convenient

The stay was mediocre at best

They were rude

They were rude They were rude

Overall I had it good

Nothing really The service the rooms

It was good. Should of been Cleaner! Couch in our room had horrible stains on it.

It was good. Should of been Cleaner! Couch in our room had horrible stains on it.

I liked the layout of the room , we had good parking . Our room wasn’t properly cleansed . It smelled of musty old gym socks . The bathtub had hair and some kind of grit in it . We had flies in our room & the couch had stains all over it . The box springs were stained , one of the pillows had stains and the rags . We had to get more rags from the front desk . We literally had to buy products to clean and make the room smell good .

The service the rooms

I liked the layout of the room , we had good parking . Our room wasn’t properly cleansed . It smelled of musty old gym socks . The bathtub had hair and some kind of grit in it . We had flies in our room & the couch had stains all over it . The box springs were stained , one of the pillows had stains and the rags . We had to get more rags from the front desk . We literally had to buy products to clean and make the room smell good .

Staff was a little underwhelming but overall met my needs

Due to weather, my flight was cancelled and I had to spend the night in Charlotte. I booked a room on Expedia. When I called the hotel asking where to pick up the shuttle, the woman answering was talking to two other people at the same time. Expedia said there was a free shuttle, She was very curt and said the shuttle stopped service at 11. Then she hung up. I took a taxi to the hotel. When checking in, a different woman was behind the front desk. She didn’t even have the courtesy to say hello. My message to management, “Wake up!” Your team is in need of replacement. Regarding the only positive experience, Kkudos to the free continental breakfast!

FINE

Exposed wiring, shower rod propped by coffee sleeve, stained linen and couch

My group had a very bad experience at another hotel that was rundown and soiled with mold in the bathroom. We checked out at 9:30 am booked the Beacon and when the gentleman was told what we went through at the other hotel he checked us in early so we could get well needed rest. Top notch experience at the Beacon thanks again for such great service.

The smell, wasn’t clean

The smell, wasn’t clean

The room was not fully cleaned, the pool was under construction, and the staff were not the kindest. It was fine, but not worth what we paid.

I will never stay at this place again. I checked in around 11pm, tired from a long drive. Now I don't know if the staff member that helped me was having a bad day, but the moment my family and I walked through the door we all felt the bad vibes spewing off of this person. We let it go because we just tired and wanted to get some sleep. We made it to our room and found out there was no lining on the sofa bed. I attempted to call the front desk three times to see about getting lining for the bed, but got no answer. I went down to the front desk and spoke to a young lady about the situation and the answer I got was unbelievable. I was told with an attitude that the hotel don't put sheets on the sofa beds. After going back and forth with her she reluctantly provided me with a blanket and what appeared the sheets. When I asked her for a pillow her response just completely dumbfounded me. She let me know that the "hotel don't have any pillows." (WHAT???? A hotel with no pillows.) So finally she goes to a back room and retrieved a pillow. So I go back to my room to put the lining on the bed, "that the hotel don't do". And came to find out the sheets and blankets that she gave me was actually a blanket and eight pillow cases. No sheets. So now I go back down to the front desk to get the sheets. But wait there's more. But unfortunately I don't have enough space to complete my story. Me personally I am never going back to this place.

Exceptional

Good

The room was very comfortable from the bed, to the bathroom, including the desk, couch and TV. Thanks. The Hotel seemed to be in disrepair and in need of an update (stains on carpet and walls in the common areas, furniture in room stained or well used).

The room was very comfortable from the bed, to the bathroom, including the desk, couch and TV. Thanks. The Hotel seemed to be in disrepair and in need of an update (stains on carpet and walls in the common areas, furniture in room stained or well used).

There was pieces of trash in the elevator as well as in the bathroom. The lobby bathrooms were extremely dirty and no towels to dry hands

walked in and wanted to

Pleasant

The check staff was overwhelmed and other support staff did not seem to care about lending any assistance. The shower in our room was not in the best condition. Mold around the edges, the stopper was missing and the shower curtain was hanging on with one screw and some cardboard. The Bed was comfortable. The breakfast was disappointing.

Needs updated! The room was clean but very out of date. The hall ways and elevator needed cleaned better. The hall way carpets where very stained and dirty.

Breakfast was ok, not much choices, a lot of the tv channels didn’t work.

Very easy check-in, all the front desk staff that I spoke with were a final and kind. Decent breakfast, plenty of parking and great location.

Superb

AC IS EXCELLENT. Nice place to stay close to the airport.

Good easy stay when having over night layovers. Free breakfast and free airport shuttles is huge.

Good love it here

I love it here I go about twice a month or more breakfast good staff good and good housekeeping

The room wasn’t completely clean. There was trash underneath the bed. The employees were nice except for the front desk clerk.

Info all stated 11 pm shuttle cut-off. At arrival they informed us it had stopped at 9pm. Hotel is dated, lots of holes in wall, stains etc. Our first room was uncleaned, possibly had someone inside. Left too early to try breakfast. Front desk staff accompanied us to new room, which was top floor, no complaints. Comfy bed! Nothing special for the price. They did offer us a free bottle of water in the morning =) Shuttle driver was super nice.

Cl

Good location, good front desk agent

The hotel is a renamed Spring Hill Suites that has not been updated . The room was old, with mildew in the bathtub caulk and stains in the duvet. The shuttle information is wrong on the listing and when I requested a ride via an app, the address wasn’t updated causing confusion. The morning front desk staff was not helpful.

It’s an airport hotel. Keep expectations low. Staff was friendly and helpful but rooms are dirty. The toilet in my room literally had urine stains on the seat and feces still in the toilet. Handle on bathroom was broken with splintered wood around it. Yogurt at breakfast was expired. You get what you pay for.

Room lights were out, tub damaged no USB ports in rooms

The only issue I had was the hot water in the shower was very finicky. It would fluctuate so much the entire time in the shower.

However, there were also some issues. We booked this hotel through Expedia because it listed transportation from the airport to the hotel. When we called the hotel after landing, we were told the shuttle service stops at 9:00 PM. It would have been helpful to know this before booking so we could have planned our arrival accordingly. When we arrived and got to our room, we found several maintenance problems. The toilet was very loose and teetered back and forth, which was concerning. In the morning, we also discovered there was no hot water in the bathroom sink, and the shower was not working. While the staff during check-in were polite, the maintenance issues in the room and the confusion regarding airport transportation made parts of the stay disappointing.

The bathroom light was hanging from the ceiling. Air conditioner worked well, staff was very helpful. Bed was comfortable

Everything. The hotel is in dire need of repair and renovation. I think it would be better if it was demolished and another hotel built.

Just wasn’t that good. Between the AC/heater not working to the TV/tv remote not working properly to the non exhaust in the bathroom to the spots on the ceiling. Just a lot issues. Honestly you should save money and go down to the Microtel. Smaller but in wayyy better shape and customer service

Clean and good !!

Clean and good !!

Clean and comfortable

Clean and comfortable

Clean and convenient

Clean and convenient

Yes

Yes

All of the above, close to the airport

All of the above, close to the airport

Good

Good

Y

Y

The night manager Thursday night was great. The other staff was not rude but not helpful. First room was dirty we had to move to another. Phone did not work, it was missing cover over smoke detector and caluk around bathtub peeling. It was comfotable nights sleep so value for the money.

The night manager Thursday night was great. The other staff was not rude but not helpful. First room was dirty we had to move to another. Phone did not work, it was missing cover over smoke detector and caluk around bathtub peeling. It was comfotable nights sleep so value for the money.

The staff was great. Room were clean

The staff was great. Room were clean

Shower never worked

Shower never worked

Good

Good

However, when you call the generic number it says the airport shuttle is 24/7 so just call the hotel directly to request pick up or drop off--this was NOT true. We had to Uber to get to the hotel. When we got there, the receptionist was wearing headphones & couldn't hear us, forcing us to repeat ourselves several times during check-in rather than simply taking off her headphones. At breakfast, I waited about 10 minutes but no one ever brought out hard boiled eggs before I had to catch my shuttle to the airport--yes, it does run in the morning, thankfully! The shuttle driver was on time as well as extremely nice & upbeat--even at 6:30am! :)

However, when you call the generic number it says the airport shuttle is 24/7 so just call the hotel directly to request pick up or drop off--this was NOT true. We had to Uber to get to the hotel. When we got there, the receptionist was wearing headphones & couldn't hear us, forcing us to repeat ourselves several times during check-in rather than simply taking off her headphones. At breakfast, I waited about 10 minutes but no one ever brought out hard boiled eggs before I had to catch my shuttle to the airport--yes, it does run in the morning, thankfully! The shuttle driver was on time as well as extremely nice & upbeat--even at 6:30am! :)

The breakfast was not like it’s portrayed in the photos. Very sparse and legitimately worried about getting food poisoning because the deli ham they cut up for breakfast was cold (I thought that was intentional until I went back for seconds and the ham was hot). Additionally, the woman checking people in at night was not friendly or helpful.

The breakfast was not like it’s portrayed in the photos. Very sparse and legitimately worried about getting food poisoning because the deli ham they cut up for breakfast was cold (I thought that was intentional until I went back for seconds and the ham was hot). Additionally, the woman checking people in at night was not friendly or helpful.

made a reservation to be close to the airport during winter storm fern. Flight got canceled and the only option was to reschedule our flight for the same day. We asked for a refund due to the weather and our flight cancellation. they refused to give us a refund and when I tried to call and clarify, they hung up on me twice before ever speaking to someone.

made a reservation to be close to the airport during winter storm fern. Flight got canceled and the only option was to reschedule our flight for the same day. We asked for a refund due to the weather and our flight cancellation. they refused to give us a refund and when I tried to call and clarify, they hung up on me twice before ever speaking to someone.

Staff was negative & complaining about having to work

Staff was negative & complaining about having to work

Very clean and fully functional.

Very clean and fully functional.

Great place.

Great place.

That when I booked the stay it didn't say nothing about the pool being closed for renovation was disappointed that it wasn't open.

The room was ok, but the internet for the television was very poor. unable to watch any television because of it stalling. I was there for only one night and unable to add anything further.

The room was ok, but the internet for the television was very poor. unable to watch any television because of it stalling. I was there for only one night and unable to add anything further.

beds not comfy

Nice place

Nice place

The room itself was ok, bed linen were clean, the bed comfortable. The sofa had lots of dirty spots on it, the shower curtain looked like it is falling from the wall any minute, the light switch in the front didn’t work, the phones didn’t work ( not at the front desk or in the room).

The room itself was ok, bed linen were clean, the bed comfortable. The sofa had lots of dirty spots on it, the shower curtain looked like it is falling from the wall any minute, the light switch in the front didn’t work, the phones didn’t work ( not at the front desk or in the room).

The staff was nice and the breakfast good but the property is dated and the carpet was super dirty.

The staff was nice and the breakfast good but the property is dated and the carpet was super dirty.

Exceptional

we had a great stay very accommodating staff

we had a great stay very accommodating staff

Excelente

Excelente

Bathtub had hair everywhere - looked like it hadn't been cleaned. There was no hot water at bathroom sink. Room faced loud highway and a commercial property with bright lights shining into room. Property very run down. Would not stay here again.

Bathtub had hair everywhere - looked like it hadn't been cleaned. There was no hot water at bathroom sink. Room faced loud highway and a commercial property with bright lights shining into room. Property very run down. Would not stay here again.

Dirty, sticky feeling rooms, couch with stains, nightclub next door was very loud until 1am, water does not heat fast, toilet did not flush well, breakfast was decent, close to airport, staff nice. Hotel needs updating. I would not stay here again.

Dirty, sticky feeling rooms, couch with stains, nightclub next door was very loud until 1am, water does not heat fast, toilet did not flush well, breakfast was decent, close to airport, staff nice. Hotel needs updating. I would not stay here again.

The breakfast was pretty good, lots to choose from. Room was spacious and convenient. The tubs should have mats inside so you dont slip. And when we arrived there was some funky smell at the entrance, lobby and room.

The breakfast was pretty good, lots to choose from. Room was spacious and convenient. The tubs should have mats inside so you dont slip. And when we arrived there was some funky smell at the entrance, lobby and room.

The hotel lobby was clean. The staff were welcoming. Because I didn’t have a credit card, I was not able to stay but my card was charged for the night. I want my money back!

The hotel lobby was clean. The staff were welcoming. Because I didn’t have a credit card, I was not able to stay but my card was charged for the night. I want my money back!

It was a pleasant stay. The breakfast was too tasty tho.

It was a pleasant stay. The breakfast was too tasty tho.

Property is run down. Wallpaper peeling off the bathroom wall. Sink drained slowly. Stains on carpet in room and throughout hallways. Stairwells had dirty floors and trash.

Property is run down. Wallpaper peeling off the bathroom wall. Sink drained slowly. Stains on carpet in room and throughout hallways. Stairwells had dirty floors and trash.

The back of tbe shower was busted. No toilet paper holder for the tissue, and the phone in the room did not work. VERY DISAPPOINTED!! Should be compensated for our stay

The back of tbe shower was busted. No toilet paper holder for the tissue, and the phone in the room did not work. VERY DISAPPOINTED!! Should be compensated for our stay

Malísimo hotel y súper caro la vdd al llegar me cobraron la habitación cuando ya tenía reservación luego las sábanas estaban sucias y el desayuno una tristeza realmente

Malísimo hotel y súper caro la vdd al llegar me cobraron la habitación cuando ya tenía reservación luego las sábanas estaban sucias y el desayuno una tristeza realmente

The room was moldy. The elevator and stairs were covered with stains, and the bathroom sink was stopped up. I had to spray my room with Lysol to get rid of the smell.

The room was moldy. The elevator and stairs were covered with stains, and the bathroom sink was stopped up. I had to spray my room with Lysol to get rid of the smell.

Great service and easy to get to from airport.

Great service and easy to get to from airport.

Nice and clean room with affordable dinning options nearby.

Nice and clean room with affordable dinning options nearby.

I slept well, I had some issues with items and missing things. Some things was dwelt with. Though their was breakfast, not much of the hot choice was pleasing to my liking. No complaints about staff.

I slept well, I had some issues with items and missing things. Some things was dwelt with. Though their was breakfast, not much of the hot choice was pleasing to my liking. No complaints about staff.

Food was good, rooms were not cleaned ln 4 days, we were told only 2 towels were given to each room

Food was good, rooms were not cleaned ln 4 days, we were told only 2 towels were given to each room

Bad

After getting delayed in Charlotte, the airport shuttle was the main draw to this hotel. The shuttle, check-in, and breakfast were exactly what we needed after a stressful end to a day of travel delays.

After getting delayed in Charlotte, the airport shuttle was the main draw to this hotel. The shuttle, check-in, and breakfast were exactly what we needed after a stressful end to a day of travel delays.

Check in was great and the staff member was excellent with trying to accommodate our needs. The first room we were in didn’t have hot water so we ask to move. The second was smaller, had hot water, but had mold growing in the bathroom. Overall, not a good experience for just being there a few hours.

Check in was great and the staff member was excellent with trying to accommodate our needs. The first room we were in didn’t have hot water so we ask to move. The second was smaller, had hot water, but had mold growing in the bathroom. Overall, not a good experience for just being there a few hours.

Terrible !!!No shampoo, conditioner or body wash liquid in the bathroom. Asked them to put some the second day. The guy at the front said you either get soap or body wash not both and didnt bother putting new shampoo or conditioner either. Terrible breakfast too . Never coming back

Terrible !!!No shampoo, conditioner or body wash liquid in the bathroom. Asked them to put some the second day. The guy at the front said you either get soap or body wash not both and didnt bother putting new shampoo or conditioner either. Terrible breakfast too . Never coming back

Breakfast was nice When we checked in the key cards weren’t working so we had to be manually let in by front desk everytime! Our whole floor was extremely hot and our room took forever to cool down. There were no extra sheets for the pull out couch and was told there was none when I asked for some.

When we checked in the key cards weren’t working so we had to be manually let in by front desk everytime! Our whole floor was extremely hot and our room took forever to cool down. There were no extra sheets for the pull out couch and was told there was none when I asked for some.

you need to provide tv channel guides, either printed completed guides in the room or the guide on the remote.

I liked that there were suites available to accommodate our large family. The breakfast was a decent hotel breakfast if you like yogurt and appreciate having dried fruit or granola to mix in. The airport shuttle driver was really friendly and accommodating. The hotel does NOT have a pool, and the airport shuttle is NOT 24-hr. The check-in process was long and elongated by slow and clueless staff. The first room we were given did not have a working toilet. The staff is rude and made my wife cry.

you need to provide tv channel guides, either printed completed guides in the room or the guide on the remote.

I liked that there were suites available to accommodate our large family. The breakfast was a decent hotel breakfast if you like yogurt and appreciate having dried fruit or granola to mix in. The airport shuttle driver was really friendly and accommodating. The hotel does NOT have a pool, and the airport shuttle is NOT 24-hr. The check-in process was long and elongated by slow and clueless staff. The first room we were given did not have a working toilet. The staff is rude and made my wife cry.

Superb

Short distance away from the event I was attending Freezer had mold in it. I was double charged for the room and have yet to receive a call back from a manger regarding this. It has been a month already. When you call you get told they are too busy to handle it, no manger available. TV was also broken, when we spoke to the front desk the only help they offered was to make sure it was plugged in

Short distance away from the event I was attending Freezer had mold in it. I was double charged for the room and have yet to receive a call back from a manger regarding this. It has been a month already. When you call you get told they are too busy to handle it, no manger available. TV was also broken, when we spoke to the front desk the only help they offered was to make sure it was plugged in

It’s okay. The toilet didn’t flush properly. The staff was under a lot of pressure because maybe 15 or so people arrived at the same time in the middle of the night due to cancelled flights. Took a very long time to check in. One of their card readers wasn’t working. Pool was out of service.

It’s okay. The toilet didn’t flush properly. The staff was under a lot of pressure because maybe 15 or so people arrived at the same time in the middle of the night due to cancelled flights. Took a very long time to check in. One of their card readers wasn’t working. Pool was out of service.

I’ll caveat this by noting there were many, many delays at Charlotte airport, rendering a large number of people scrambling for a hotel room. With that being said, it was more than an hour in line to check in — no, that’s not an exaggeration: 12:32a - 1:34a. There were two people at the front desk, a woman and a man. The woman was fantastic; she had a good disposition and was checking people in while answering the phone. The man was basically refusing to help anyone and was very rude. The room was older, however bedding was updated and beds were comfortable, but it was NOT a $200 a night room. It was more akin to a budget hotel with many things needing attention including two of the three locks on my room. Overall, it was a last minute need and it met that, but I wouldn’t stay here again.

I’ll caveat this by noting there were many, many delays at Charlotte airport, rendering a large number of people scrambling for a hotel room. With that being said, it was more than an hour in line to check in — no, that’s not an exaggeration: 12:32a - 1:34a. There were two people at the front desk, a woman and a man. The woman was fantastic; she had a good disposition and was checking people in while answering the phone. The man was basically refusing to help anyone and was very rude. The room was older, however bedding was updated and beds were comfortable, but it was NOT a $200 a night room. It was more akin to a budget hotel with many things needing attention including two of the three locks on my room. Overall, it was a last minute need and it met that, but I wouldn’t stay here again.

The room smelt terrible. Mold in the bathroom. Had to ask for sheets for the pull out sofa.

The room smelt terrible. Mold in the bathroom. Had to ask for sheets for the pull out sofa.

Location to the ball parks & city. Location was under renovation which was not listed so they had no pool access. Rooms were very dated- ours had a broke lock, broken bathroom doorknob that wouldn't close or lock properly, stains & rips on the couch and floors. Breakfast was awful & never replenished. The lady whom worked breakfast chose "favorites" on who she gave items too. Front desk woman that checked us out was dressed very unprofessional; wild hair, stained clothes & you could definitely tell she wasn't wearing a bra. This location was not worth the price we paid to stay there.

The room was not up to a Marriott standard at all. The lobby smelled like mildew. The phone did not work. There were stains on the carpet , walls and tub and I had to get cleaning items delivered just to be able to stay there. Someone was always walking from the desk and the complimentary shuttle is not convenient at all.

The room was not up to a Marriott standard at all. The lobby smelled like mildew. The phone did not work. There were stains on the carpet , walls and tub and I had to get cleaning items delivered just to be able to stay there. Someone was always walking from the desk and the complimentary shuttle is not convenient at all.

Room was not the quality I expected. Tub and shower very outdated and stained, along with a big stain on the couch

Room was not the quality I expected. Tub and shower very outdated and stained, along with a big stain on the couch

The pool wasn’t open and the breakfast and coffee were gone by 830. Never put anymore back out. Two of the main reason I chose to stay here

Close rage to at lot of attractions It was hot like very humid like in the hallways

the staff were very disrespectful and dismissive, won’t choose this springhill ever again

the staff were very disrespectful and dismissive, won’t choose this springhill ever again

The bath tub was clogged and the ironing board legs were broken in half.

The bath tub was clogged and the ironing board legs were broken in half.

Hotel was outdated & carpets were visibly stained in hallways. This transitioned into the room furniture which had stains on sofa cushions & beds were not expertly made. Overall, I would not recommend this hotel for future stays.

Hotel was outdated & carpets were visibly stained in hallways. This transitioned into the room furniture which had stains on sofa cushions & beds were not expertly made. Overall, I would not recommend this hotel for future stays.

Easy and value

Easy and value

location away from downtown traffic.

room size no housekeeping the whole time i was there and the pool was closed

No amenities , pool out of operation , 305 room needs to be renovated massive stains in ceiling in bathroom looks like water damage and or mold .. bad lighting in room one lamp didnt work and one bed stained on upholstery

No amenities , pool out of operation , 305 room needs to be renovated massive stains in ceiling in bathroom looks like water damage and or mold .. bad lighting in room one lamp didnt work and one bed stained on upholstery

I took my daughter and her friends here for her birthday and it was the worse experience. I called before I booked to ask about the pool and the receptionist stated that they had a pool but failed to inform me that there was no water in the pool. The hot water kept going out after 2 people took a shower so it took us hours to even get ready and out the room. The cleanliness was not acceptable. I would never ever book this hotel again. The fan and light in the kitchenette did not work so I could cook without worry about if I would set something off.

Despite the short stay, all was great.

Despite the short stay, all was great.

Great Location, airport shuttle service, front desk. This was a very good located hotel for a short trip in Charlotte . I would recommend!

Great Location, airport shuttle service, front desk. This was a very good located hotel for a short trip in Charlotte . I would recommend!

It was well maintained.

It was well maintained.

I chose this location because it was listed as having an indoor pool. After check-in, my boys headed down to swim - no water in the pool!

I chose this location because it was listed as having an indoor pool. After check-in, my boys headed down to swim - no water in the pool!

All good !

All good !

Good location close to airport

The staff was understanding of the situation and the manager gave us a partial refund for inconvenience. The pool and hot tub were both down, the hot water was not working so no shower, and the phone in our room was not even connected.

The shuttle driver to the airport was the highlight of the stay. At first, even though we have a confirmed reservation, we were told that there was no vacancy. Only one person at the front desk was helpful, and eventually, she found a room for us. The room wasn't cleaned well.

Staff member came in my room while I was getting dressed.

The breakfast was terrible. The club next store was heard in our room till 2 am. The pool was not in working order but had no mention of such.

Old sour milk on coffee bar in the morning. Avoid if possible.

Old sour milk on coffee bar in the morning. Avoid if possible.

Pool and fitness center closed.

The room we got has alot of issues. Leaky sink. Headboard scratched up. Stains everywhere.

The room we got has alot of issues. Leaky sink. Headboard scratched up. Stains everywhere.

It had heat. There was a storm in NC that day so they cancelled the airport shuttle. We were told it was for the safety of the clients. Not TRUE! It was for the safety of the driver. We had to take a taxi to get there. Ultimately we were reimbursed but it was frustrating. The shower knob was backwards and there was hair all over the bathroom floor. YUCK!! The hotel is just run down and kind of dirty. It was no less expensive than any other airport hotels and the value just wasn't there. We did get extra points on my membership but it didn't do anything for my stay.

We booked this hotel because we were going to a concert at Coyote Joe's. The hotel is only a half mile away. The room was clean and comfortable, easy parking and check in.

We booked this hotel because we were going to a concert at Coyote Joe's. The hotel is only a half mile away. The room was clean and comfortable, easy parking and check in.

The hotel is just run down. It needs maintenance and needs to be cleaned better. First room the lock on the door didn’t work so we had to switch rooms. Second room was dirty and there were little flies around the room. Workers were nice but clearly they are probably short on staff overworked and underpaid. I’m sure the owners have money to fix these problems so just do better.

The hotel is just run down. It needs maintenance and needs to be cleaned better. First room the lock on the door didn’t work so we had to switch rooms. Second room was dirty and there were little flies around the room. Workers were nice but clearly they are probably short on staff overworked and underpaid. I’m sure the owners have money to fix these problems so just do better.

Nice customer service people

Nice customer service people

Person at front desk was extremely rude. Very unprofessional in his tone to me and my husband. Our room was over 85 degrees..finally got a room with working air conditioner. Room and hotel very very dated. I would never choose this hotel again.

Person at front desk was extremely rude. Very unprofessional in his tone to me and my husband. Our room was over 85 degrees..finally got a room with working air conditioner. Room and hotel very very dated. I would never choose this hotel again.

Were just looking for place to stay for night. Was in town for concert. Hotel served the purpose but would not stay their again due to cleanliness.

Were just looking for place to stay for night. Was in town for concert. Hotel served the purpose but would not stay their again due to cleanliness.

When we got back, 5 days later, we called the hotel and they had a driver come pick us up within 15 minutes. This was very convenient and saved us the hassle of parking at the airport and using the shuttles. The hotel was very clean and comfortable

When we got back, 5 days later, we called the hotel and they had a driver come pick us up within 15 minutes. This was very convenient and saved us the hassle of parking at the airport and using the shuttles. The hotel was very clean and comfortable

Night checkin receptionist was confrontational. If I had not prepaid for the night would have moved on to different establishment. Room heater messed up, noisy, thermostat none operational. Noisy freeway noise all night. Breakfast a joke, no OJ no milk what were those eggs??

Night checkin receptionist was confrontational. If I had not prepaid for the night would have moved on to different establishment. Room heater messed up, noisy, thermostat none operational. Noisy freeway noise all night. Breakfast a joke, no OJ no milk what were those eggs??

The staff was courteous.The breakfast was excellent. It was an older building so I couldn't locate any USB outlets. The desk clerk said there were renovations on the way. I loved the floor plan. I stayed for 3 days. I was very comfortable. I would like to stay there again in the future..

The staff was courteous.The breakfast was excellent. It was an older building so I couldn't locate any USB outlets. The desk clerk said there were renovations on the way. I loved the floor plan. I stayed for 3 days. I was very comfortable. I would like to stay there again in the future..

It was an ok place. The first room we were given had not been cleaned and had to go back to get another room. It's an ok place for one night, probably wouldn't want to stay there longer than that.

It was an ok place. The first room we were given had not been cleaned and had to go back to get another room. It's an ok place for one night, probably wouldn't want to stay there longer than that.

Nice and clean

Nice and clean

The property was clean walking into the lobby. But the room was dirty. There was stains on the carpet, the wall paper was coming away from the wall, the bed skirts had brown stains, and the shower curtain was far too short for the bathtub, which created puddles on the floor causing slipping hazards. There was no fan in the bathroom to help with the steam. For the price that I paid for the room, I was expecting far better cleanliness.

The property was clean walking into the lobby. But the room was dirty. There was stains on the carpet, the wall paper was coming away from the wall, the bed skirts had brown stains, and the shower curtain was far too short for the bathtub, which created puddles on the floor causing slipping hazards. There was no fan in the bathroom to help with the steam. For the price that I paid for the room, I was expecting far better cleanliness.

I was very grateful they let me leave my car in the parking lot without charging me while I was away. Very clean and nice. Parking lot was well lit and seemed safe.

I was very grateful they let me leave my car in the parking lot without charging me while I was away. Very clean and nice. Parking lot was well lit and seemed safe.

The property and staff were good. The location is convenient to the airport.

The property and staff were good. The location is convenient to the airport.

They will always double charge u and the place is always dirty and have stain spots all over thr carpet and the sofa

They will always double charge u and the place is always dirty and have stain spots all over thr carpet and the sofa

Upon arrival, the desk clerk and the shuttle driver were personable, and the check-in process was quick and efficient. However, my experience quickly deteriorated upon reaching room 419. The room conditions were appalling and unacceptable for any guest, let alone for someone celebrating their 23rd anniversary with family. Here are the specific issues I encountered: Room Cleanliness: There were numerous dried blood stains on the dirty carpet. The green pull-out bed was soiled and the room had a terrible, unpleasant odor. The bed linens were soiled, and I had to request clean sheets from the front desk. The A/C unit was loud The Elevator - was dirty Overall Experience: The poor condition of the room significantly marred our anniversary celebration and caused great discomfort for our two children. Given these issues, I feel that my stay was not only disappointing but also posed health risks to my family. I request a full refund for the inconvenience and substandard service. Additionally, I hope that you will address these issues promptly to ensure other guests do not face similar experiences.

Upon arrival, the desk clerk and the shuttle driver were personable, and the check-in process was quick and efficient. However, my experience quickly deteriorated upon reaching room 419. The room conditions were appalling and unacceptable for any guest, let alone for someone celebrating their 23rd anniversary with family. Here are the specific issues I encountered: Room Cleanliness: There were numerous dried blood stains on the dirty carpet. The green pull-out bed was soiled and the room had a terrible, unpleasant odor. The bed linens were soiled, and I had to request clean sheets from the front desk. The A/C unit was loud The Elevator - was dirty Overall Experience: The poor condition of the room significantly marred our anniversary celebration and caused great discomfort for our two children. Given these issues, I feel that my stay was not only disappointing but also posed health risks to my family. I request a full refund for the inconvenience and substandard service. Additionally, I hope that you will address these issues promptly to ensure other guests do not face similar experiences.

The furniture is old

The furniture is old

Room was dirty and wore out, wouldn’t recommend. Not the typical standard of a Marriott.

Room was dirty and wore out, wouldn’t recommend. Not the typical standard of a Marriott.

Great staff. Great facilities. Breakfast was really good.

Quick and easy to get checked in and out. Staff were wonderful as well. I would definitely recommend staying.

The room needs some basic work done. The walls looked dirty and dingey. The tub stopper was broken. There wasn't anyone replacing the breakfast foods at 8am. There were no waffles present. We used the mens restroom on floor 1 and could hear employees yelling at one another cursing and dropping f-bombs. The room was clean though and comfortable

Very close to the airport and the staff is very friendly.

The hotel needs a major remodel everything is falling apart. The left elevator door takes 3 min to close, no hot water in the sink. Shower heavily drips water, tv the size of a shoe box, everything is falling apart. The staff was thr best thing the hotel had to offer.

Ok overall, but facilities could use some more maintenance attention.

Customer service was good. Front desk and shuttle driver were friendly and accommodating

Everything was very old in room, not worth the money.

Everyone was friendly but the property appeared to be in disrepair. The bathroom door handle was broke, the shower tap leaked a lot, and there was no hot water so I couldn’t shower prior to a full travel day. The front desk offered 10K Marriott points but that doesn’t even pay for half a night in the same city.

Great breakfast. Comfortable beds. Unfortunately the tv reception was sketchy and getting hot water for a shower took almost 10 minutes. Nice place for just an overnight stay.

The staff checked me in as soon as she had a room available after a very early flight from waking up at 2:30 a.m. to catch a flight. Wonderful staff to take of their customers.

No hot water this morning

Nice Hotel

I didn’t like the fact that the airport shuttle service didn’t start until 6:00 am. I had to take an Uber to make my 5:30am flight.

They didn't clean our room at all the whole time we were there...even when I asked them to because we needed clean towels and the trashes were full. Otherwise, it was fine.

Upon arrival the receptionist sounded like she was on a personal phone call and was rude upon check in. The toilet in the bathroom takes 2-3 times to flush. The air is not correctly working. The phone in the room does not work to call down to the front desk. The hot water went out which I understand things happen, but the blame was put on a team staying here. That they all showered at the same time and used it up. I’m sorry but if you are a hotel and can accommodate a specific amount of people the hot water should be able to last. At 8:30 the next morning it still wasn’t on. The pull out couch had dirt all throughout it that our kids are sleeping on so we doubled up the bedding. We originally planned to stay two nights but have cancelled our second night and if it wasn’t so late we would have left that first night we were there.

Shuttle never showed up to pick me up at the airport. I waited 1.5 hours. Constan excuses from hotel manager on duty. I ended up sleeping on the floor in the airport.

She's the best part of the whole place.

Average but ok as per the price and near the airport

The staff were very friendly and helpful! The breakfast was wonderful.

Staff friendly. Needs updating. Tub peeling.. stained carpet.

Very decent facility and auper

The shower wall was broken. Didn’t impact me but it needs repair. The smoke detector was hanging down. Could not tell if it worked or not. A little unsettling though. I looked around and the finish in the bathroom was not up to what I would expect from a Marriott.

One of the worst stays I have had at any Spring Hill Suites. Hot water didn’t work in our room and when we went to take a shower the water pressure was missing. Floors dirty hair on the ceiling. At check in we were told breakfast went until 10:30, at 10:00 we went down to be told it ended at 10. Fine-we will just eat some cinnamon rolls we were given by a friend and asked for forks. Got reminded breakfast was over at 10…. Not impressed and wouldn’t stay again.

It was great overall, super convenient to get to city and airport. Only thing lacking is EV chargers - this would be helpful for travelers to be able to charge their cars overnight

Checkin was quick and easy and there was plenty of parking available. The room was fairly dirty (carpet either dirty or heavily stained, slimy shower curtain, odd-smelling towels, spilled food in the freezer) and breakfast options were quite limited. Overall, it was fine for a one night stay but I'll probably look for somewhere else in the future.

I must thank Ms. Lisa for going out of her way to help me. Mr. Harry is one of the shuttle drivers. He’s friendly and like Ms. Lisa went out of his way to help me. I WILL stay here again. Remember to always be kind to yourself AND kind to others.

I checked into my room but began to experience something like an allergic reaction to something in the room. There was a smell similar to mildew or mold. After the symptoms continued, I checked out (about an hour after checking in).

This is by far the worst Marriott that we have ever stayed at. The hotel was run down, dirty, no hot water and there was suppose to be BREAKFAST included however they ran out of everything and we got yogourt only. This will be our first and last time staying at this hotel. Marriott should be ashamed of themselves, the standards at this hotel is lacking.

The staff was wonderful!

The staff is SUPER friendly and helpful. The room and facility were very good. We were comfortable. Location was ideal for us, so we were glad things worked out so well!

The only downfall with this hotel was I called down to the front desk multiple times and asked for a plunger and never received one to use. As a result, I had to resolve the issue myself and as paying customers that should’ve been taken care of right away. That only messed up my whole weekend.

The walls by the bed need to be wiped down and vacuum in the corners = dusty. Older property, highway noise. Uncomfortable bed. Rm 210

Nice and quiet

Building was clean and my room was clean and comfortable. Disappointed that the pool is closed (and emptied). Luggage cart was unavailable several times, and staff did not really seem to care. Housekeeping was extremely loud during the day, banging doors.

Good service

Convenient for our needs. Clean and quiet.

Both Shuttle Drivers (James it was very nice to meet you) and Front Desk staff were kind and friendly. The room was very clean, spacious and the bed and bedding were comfortable.

Staff was extremely nice. Beds very comfortable.

The only positive was that the bed was very comfortable. If you want housekeeping make sure to ask. After our first night we requested fresh towels and arrived back at 11pm and the room was untouched. There was also no where to park in the lot because of an event going on next door so after asking the front desk and receiving no help we had to double park and hope not to get towed. After our second night we requested a full housekeeping service. When we arrived that night the room had been cleaned but one of the two towels left was so dirty my husband was unable to shower.

Small,quaint property. Pool was out of service, and they were doing road repairs so walking to get food was not an option. Otherwise the room and property were very nice

No hot water. TV didn’t work. Room smelled. I will never use this hotel again.

My stay was good. The only thing was the highway noise but when I fell asleep didn’t here it lol

Great place to stay

We chose this property for its proximity to the airport and for the shuttle service. We scheduled our shuttle ride the day before our check out and the following morning no one showed up to drive the shuttle. The desk staff did not seem interested in finding out where they were or in helping us make other arrangements.

room design

As soon as we walk in to the room, the fan didn't work, light didn't work (they put a light bulb in after we told them),closet door was broke, stains all over the sofa bed, and linnens, cabinet doors where broken and to make matters worse the shower had a leak! It was annoying, we stayed 2 nights and they didn't do room service and the day we were leaving they knock 2 hours before check out.

The property was so dirty and there was mold in the bathroom. My son woke up with a terrible cough due to the air quality. Will not be staying here again

I don’t recommend this place it was dirty my kids got a rash, the room service was not good they didn’t even took out the trash, I to go at front desk to ask for more towels

The shuttle service that was provided was really convenient.

The desk clerks were friendly and very helpful. The rooms were clean. The amenities were good. I really liked the little store.

My stay at this hotel was unimpressive until I talked to the General Manager. I expressed him my concerns and immediately he listened to my concerns and did right to fix the situation!! He was the only GM that I had met so far that was there for the customers!! I appreciate his customer service and if he continues to be the GM I will stay at that hotel again!

Staff was friendly. Bed was very comfortable. Room very clean.

The front desk lady was very helpful and polite.

It was good over all besides the pool being closed

It’s a good location but it is a bit outdated