SureStay by Best Western Charlotte Matthews

Everything was good

The room floor looked nice seemed to be finished there, but first floor with the front desk still very much in progress. We cancelled.our stay on the way back next week so we didn't have to deal with it. Hope its better once the remodel is done.

Renovations still ongoing but overall good experience especially for the price .

Good

Did not realize that it was under renovation and was slightly surprised of that upon arriving. For advertising about breakfast it was very underwhelming and minimal selection. Room was clean but do not plan on staying again.

El personal excelente muy atento, pero nunca informaron que estaban en remodelación, la ducha del baño mal ubicado como para una persona de 4 ft, algunas personas fumaron alrededor me atrevo decir que dentro del el y todo el humo se metió a nuestra habitación

Secure the stairway doors, lock when you leave out them.

The room was great. Very clean, smelled nice. The only thing that was concerning was the elevator. Button lights did not work and it was extremely creaky. Continental breakfast was as expected—eggs, make-your-own waffles, yogurt, coffee, bagels, toast.

I was not aware there was active construction at this property. I would not have chosen this property. The room I stayed in was brand new. The water was not hot in shower. My allergies kick up around Sheetrock dust. I did not have time to figure out alternate accommodation so I just dealt with it.

There. Clean rooms

Superb

The hotel is still under construction. Only 1 floor is complete but, not completely. A side panel of the bathroom counter was missing. No hangars in the room, no coffee maker, no iron or iron board. There are not even hooks on the bathroom door for the towels. The shower head is very low. To wash your hair you need to bend down or go on your knees. There are no ice machines on the floor, only 1 machine on the first floor. The hotel is not ready yet for customers and should not be open until everything is complete. Our room still smelled like fresh paint and the floor is cold because there's no carpet or rug in the room.

They are renovating the bathrooms and my room had a brand-new one. The room was very quiet and clean. Breakfast was good. The staff was very friendly and helpful.

Good bryclend

Nothing Cleanliness

Nothing Cleanliness

Seemed like it was under going renovations

This is an older hotel that is getting a much needed renovation, but the rooms that are available need work with plumbing and beds. Our bed was horrible, old and you could feel the mattress springs.

Breakfast was great just no protein as far as meats but sustainably enough

Staff was nice. Breakfast was good. The carpet was dirty. Too many stains. No exhaust fan in the bathroom. The hotel is under renovation so hopefully they will have to do the rooms as well.

Staff was nice. Breakfast was good. The carpet was dirty. Too many stains. No exhaust fan in the bathroom. The hotel is under renovation so hopefully they will have to do the rooms as well.

Exceptional

Good

Exceptional

The property is under construction and they don’t let you know before you get there, so, be aware of that. The room wasn’t properly cleaned and we didn’t have enough towels. Nice staff and good location. Good breakfast.

Very good

The facilities were clean We booked a king size bed with a pull out sofa, when we arrived the rooms no longer had pull out sofas, the person at the front desk said there was nothing they could do and sent me to Walmart for an air mattress. They refused to compensate me in anyway for having a less bed than we booked and the fact that i had to go out and buy an air mattress, sheets, and pillows . The manager refused to talk to me directly and was not on site. Our room keys constantly didnt work which was done purposely the side exterior doors never locked despite the signs saying they did and there was homeless people outside and people on drugs. The room seemed thrown together due to being under renovations. There was no chairs to sit in or the pullout sofa despite being what we booked. We could also hear everything going on in the conjoining room

The whole building is under renovation, to the point that I think they shouldnt be open at all. There was mold in the shower, the walls were a bit dirty by the door area, the mirror on the bathroom door had a broken frame. Not to mention most of the bottom floor had boxes and construction stuff filling it, along with the tile around the reception desk not being finished. Breakfast was lackluster which just added to the feeling of discomfort being there. If you're thinking of staying here, please reconsider until they're at least done with renovations, maybe the rest will be fixed by then.

The employees were without exception great. Very friendly and helpful. The hotel, however, was run down and shabby. When we booked our room, no mention was made of the renovation going on. Boxes of construction materials filling the main floor hallways and rooms. Plaster dust and grout everywhere. The noise wasn't too bad and restricted to daytime. The bathtub had black areas in the caulking and grout. The popcorn ceiling was bubbled and cracked open in spots. The chair in the room was so tattered and torn up, I actually took it back to the front desk and told them it needed to go into the dumpster. I was told that part of the renovation was new furniture. The hot breakfast was scrambled eggs and waffles, with the usual muffins, bagels, etc. We stayed for 4 days because the location suited our needs and the staff really were trying their best in a difficult situation. I'm sure the place will be beautiful. But I would steer clear of it for the next year or so. Be sure to ask how the renovation is coming because I doubt that they will volunteer that information.

Price, location..staff was ver helpful and pleasant. Room smelled like cigarettes..rooms are outdated. Blinds and curtains needed to be changed. Walls were not that good..stained..Doors and walls were chipped and outdated.

Price, location..staff was ver helpful and pleasant. Room smelled like cigarettes..rooms are outdated. Blinds and curtains needed to be changed. Walls were not that good..stained..Doors and walls were chipped and outdated.

Under remodeling construction

Under remodeling construction

Pleasant stay. No place to hang dress clothes

Don't rent. Felt like I was getting bit. Hotel air conditioning wasn't working entire stay.

The room was dirty bathroom had mold I got sick The heat did not work I actually had to fix it myself

The location was perfect! Loved how close I was to the venue I was there for. The staff were also very kind. I did not try the breakfast. The building smelled so musty and dirty that I wasn't comfortable eating the food. The location was perfect. While the staff were very kind, they were not very helpful: the toilet in our room was broken the whole time and it took about 12 hours to get someone to come look at it the first time, and then it wasn't fixed. The room smelled sweaty and musty, and the hallways smelled like marijuana. The elevator door never closed at an appropriate time; it always waited maybe 10 seconds or more longer than any normal elevator would. Then it shook and made sketchy noises the whole ride.

The location was perfect! Loved how close I was to the venue I was there for. The staff were also very kind. I did not try the breakfast. The building smelled so musty and dirty that I wasn't comfortable eating the food. The location was perfect. While the staff were very kind, they were not very helpful: the toilet in our room was broken the whole time and it took about 12 hours to get someone to come look at it the first time, and then it wasn't fixed. The room smelled sweaty and musty, and the hallways smelled like marijuana. The elevator door never closed at an appropriate time; it always waited maybe 10 seconds or more longer than any normal elevator would. Then it shook and made sketchy noises the whole ride.

The room was dirty bathroom had mold I got sick The heat did not work I actually had to fix it myself

Then room was a disaster, full of old and dusty furniture. Mold from top to bottom and under construction that were not advised before booking. I will not stay here even it is free!!

Location Power outlets were too big to accept plugs. Phone did not work Second floor smelled like weed Toilet ran the entire time of my stay No exercise room Had to be moved to a different room because I was getting a contact high in the room I was in Staff said they would fix the filter but did nothing despite asking twice. It was only after the third ask did they said they could not fix. No compensation was offered. Received a star down from what I believe was management when I entered the hotel

Location Power outlets were too big to accept plugs. Phone did not work Second floor smelled like weed Toilet ran the entire time of my stay No exercise room Had to be moved to a different room because I was getting a contact high in the room I was in Staff said they would fix the filter but did nothing despite asking twice. It was only after the third ask did they said they could not fix. No compensation was offered. Received a star down from what I believe was management when I entered the hotel

The facility was going through a remodeling. So a lot of dust in entryway. I found the staff competent and friendly. For weary travelers, the room was comfortable and rested well each night. The room was clean and the restroom newly remodeled. Conveniently located near restaurants and Wally World was close.

The location is convenient for me to visit my son. The on-going construction work. The carpet in the room had dirty patched and the shower curtain had some mold spots.

The location is convenient for me to visit my son. The on-going construction work. The carpet in the room had dirty patched and the shower curtain had some mold spots.

Nice rooms

Hotel was being remodeled during our stay. We stayed in one of the newly remolded rooms. Checked in late at night and left in the morning, was perfect for a one night stay. Great breakfast.

It was nothing like it is pictured and advertised

Nothing The furniture was stained and torn, paint was peeling off the ceiling, the bathroom was full of mold and we complained 3 times about the Marijuana being smoked around our room was so bad we tried stuffing towels around the door and finally checked out after 2nd night but they charged us for all 4 nights. Worst accommodations ever.

Nothing The furniture was stained and torn, paint was peeling off the ceiling, the bathroom was full of mold and we complained 3 times about the Marijuana being smoked around our room was so bad we tried stuffing towels around the door and finally checked out after 2nd night but they charged us for all 4 nights. Worst accommodations ever.

Very attentive staff. Clean and comfortable rooms! Great stay!

Came for a business trip. The whole building was under renovation. Dust everywhere. All rooms were freshly painted and it was a strong smell of paint inside of the room. No substitute room was offered, no refund,.. We were just told to call customer service

The property is under construction so beware of that. Staff was nice area is good.

Absolutely horrible filthy Room front desk and Aunt unlocked the door at 3 AM not knowing that I had checked in mold in the bathroom

Friendly staff and comfortable beds Under construction and did not know. Some items in room were worn and the clothes hangar was very rusty.

We were there while the lobby was being renovated. I assume the rooms will follow, and that's good, because the one we were in was dated, and the bathroom desperately needs a remodel from the studs out. But the room was clean, the bed was comfortable, the hotel was quiet. That's all we needed. The gentleman who checked us in was awesome.

The location itself is nice I wish they would have put that they were doing construction.

Construction was going on

Close to the family functions.

? Toilet not working properly (and not being permanently fixed) • ? Mold in the tub (health concern) • ? Inconsistent hot water / low water pressure • ? Loud noise at night • ? Strong weed smell in hallways/rooms

The room, sheets, and pillows smelled of cigarettes and were stained; I had to spray disinfectant because of the bad smell.

Shower water got cold immediately and would not get hot again in the morning. Also wanted a king bed, but was provided a double room, even though I booked a king room.

Shower water got cold immediately and would not get hot again in the morning. Also wanted a king bed, but was provided a double room, even though I booked a king room.

The room was find and even though the motel is being remodelled it did disrupt our stay.

The room was find and even though the motel is being remodelled it did disrupt our stay.

Black mold, run down

The refrigerator didn’t work, the didn’t didn’t work and I stayed during a snowstorm and to not have working heat was unacceptable The breakfast is mediocre

The refrigerator didn’t work, the didn’t didn’t work and I stayed during a snowstorm and to not have working heat was unacceptable The breakfast is mediocre

The eggs were good for breakfast No laundry, room had previous guests items that smelled rancid. The elevator did not work. The tv was slow and didn’t have many channels. The room was uncut and dirty. I asked for a room on one of the ends and the places me in the exact middle next to the elevator that did not work. The only way out of the parking lot was up a steep hill it snowed. I got stranded there for 2 extra nights

The elevator doesn't work. They don't serve a full breakfast every morning. Other than that my stay was ok.

The elevator doesn't work. They don't serve a full breakfast every morning. Other than that my stay was ok.

Everything is okay with hotel.

Everything is okay with hotel.

The location was good. It was under construction and no running water for shower, but we didn’t know that before booking.

I didn't take breakfast. Room in bad condition. Issue with my reservation and my payment. Booking system really bad. I'm very disappointed I mentioned in the box bedore.

Very nice helpful staff Could do better with cleaning and can hear guests clearly next door.

All of it the walls on the room were so thin heard people next door, under remodeling, ice machine wasn’t working.

All of it the walls on the room were so thin heard people next door, under remodeling, ice machine wasn’t working.

Shower had mold and mildew in the grout and faucet leaked. Wallpaper was peeling off walls in the room. Most of the hotel is under construction, which is not mentioned when booking. On the second floor, there seemed to be no heat in the hallway which smelled like weed, and the HVAC unit in room required constant adjustment. There temperature setting on the unit was basically worthless. Maybe it will be better when construction is finished, but I would not recommended staying there as it exists currently.

Shower had mold and mildew in the grout and faucet leaked. Wallpaper was peeling off walls in the room. Most of the hotel is under construction, which is not mentioned when booking. On the second floor, there seemed to be no heat in the hallway which smelled like weed, and the HVAC unit in room required constant adjustment. There temperature setting on the unit was basically worthless. Maybe it will be better when construction is finished, but I would not recommended staying there as it exists currently.

The hotel is under construction but the floor I was staying on was not. It was dirty and smelled of marijuana. Garbage in the hall and carpets throughout were dirty. Staff was nice. Bed was comfortable even though the room was old and needs updating. The breakfast was standard fare, nothing to get excited about. I would say pass on this hotel.

The hotel is under construction but the floor I was staying on was not. It was dirty and smelled of marijuana. Garbage in the hall and carpets throughout were dirty. Staff was nice. Bed was comfortable even though the room was old and needs updating. The breakfast was standard fare, nothing to get excited about. I would say pass on this hotel.

Room was spotless, GSR was welcoming

Room was spotless, GSR was welcoming

The beds felt like i had moved in with the Flintstones. Felt like i was laying on bedrock. One bed supposed to be soft and one firm, but both are like sleeping on the floor. It took forever to get my deposit back. I wont be staying there anymore, advise you not too.

The beds felt like i had moved in with the Flintstones. Felt like i was laying on bedrock. One bed supposed to be soft and one firm, but both are like sleeping on the floor. It took forever to get my deposit back. I wont be staying there anymore, advise you not too.

Property and stay was okay. I understand they were under construction in some areas of the Hotel. But when I entered my Hotel room. I kept hearing a beep as if I was in the Hospital. After looking and looking, I found an additional smoke alarm under the mattress along with items you would use for narcotic use. I called the front desk to explain what had happened and what I had found. I then took it downstairs and no one seemed bothered about the situation. No apology, no change of room recommendation or credit. My son and I ended up sleeping on the floor as we did not feel safe to sleep on the bed.

Property and stay was okay. I understand they were under construction in some areas of the Hotel. But when I entered my Hotel room. I kept hearing a beep as if I was in the Hospital. After looking and looking, I found an additional smoke alarm under the mattress along with items you would use for narcotic use. I called the front desk to explain what had happened and what I had found. I then took it downstairs and no one seemed bothered about the situation. No apology, no change of room recommendation or credit. My son and I ended up sleeping on the floor as we did not feel safe to sleep on the bed.

Specifically ask for handicap access room when I made advanced reservation. Did not get one when I arrived. Indifferent staff. Probably won't stay there again.

Specifically ask for handicap access room when I made advanced reservation. Did not get one when I arrived. Indifferent staff. Probably won't stay there again.

Bed bugs

Bed bugs

Good lord DO NOT STAY HERE. Our bath tub was full of mold and the hotel smelled like weed and cigarettes. Our tub would not drain so I tried to switch the room, got switched to a room that was DIRTY. The bed was not made and it looked like someone was staying there. They did not have another room so I got a refund. Never ever again.

Good lord DO NOT STAY HERE. Our bath tub was full of mold and the hotel smelled like weed and cigarettes. Our tub would not drain so I tried to switch the room, got switched to a room that was DIRTY. The bed was not made and it looked like someone was staying there. They did not have another room so I got a refund. Never ever again.

I should've paid closer attention to the reviews of this hotel before booking my stay because it was truly so dirty and old. I do not recommend anyone stay at this hotel. I asked to have my room changed initially because the original room smelled like cigarettes and was in terrible condition, but the second room was exactly the same, not to mention the mold in the bathroom. It felt dirty, full of germs, and I just could not imagine myself sleeping or even showering in a room with those conditions. I left the moment I saw my room and quickly booked myself a different hotel.

I should've paid closer attention to the reviews of this hotel before booking my stay because it was truly so dirty and old. I do not recommend anyone stay at this hotel. I asked to have my room changed initially because the original room smelled like cigarettes and was in terrible condition, but the second room was exactly the same, not to mention the mold in the bathroom. It felt dirty, full of germs, and I just could not imagine myself sleeping or even showering in a room with those conditions. I left the moment I saw my room and quickly booked myself a different hotel.

The elevator would not have passed inspection (especially in our home state)! The bathroom faucets needed maintenance. The bed was comfortable and we slept well.

The elevator would not have passed inspection (especially in our home state)! The bathroom faucets needed maintenance. The bed was comfortable and we slept well.

Staff nowing were there are for directions

Staff nowing were there are for directions

I'm truly shocked they can advertise this property as 3 Stars. The exterior of the hotel is completely unbranded and bathed in an uninviting blue/grey color. The lobby was a nice surprise, but that was the extent of anything nice here. Our room had an odor to it, overlooked the dumpster, the walls were completely ruined, and the bathroom was quite dirty with hair and mildew on the shower wall. The smoke detector was chirping when we walked in, so we called maintenance who informed us he hopes nothing breaks in the hotel because he uses YouTube to fix everything. When I took a shower, the water went ice cold four times (assuming it was somehow connected to the toilet in a neighboring room), and the shower leaked through the bedsheet of a curtain and soaked the bathroom floor, including the clothes I had laid out to wear. The maintenance manager was quite nice (despite not being qualified for the position), but the property manager offered no response to our concerns. I am not a diva and wouldn't have complained about these items if the property was advertised correctly as a 1 or 2 Star hotel. But I cannot fathom how this can legally be listed as 3 Stars.

I'm truly shocked they can advertise this property as 3 Stars. The exterior of the hotel is completely unbranded and bathed in an uninviting blue/grey color. The lobby was a nice surprise, but that was the extent of anything nice here. Our room had an odor to it, overlooked the dumpster, the walls were completely ruined, and the bathroom was quite dirty with hair and mildew on the shower wall. The smoke detector was chirping when we walked in, so we called maintenance who informed us he hopes nothing breaks in the hotel because he uses YouTube to fix everything. When I took a shower, the water went ice cold four times (assuming it was somehow connected to the toilet in a neighboring room), and the shower leaked through the bedsheet of a curtain and soaked the bathroom floor, including the clothes I had laid out to wear. The maintenance manager was quite nice (despite not being qualified for the position), but the property manager offered no response to our concerns. I am not a diva and wouldn't have complained about these items if the property was advertised correctly as a 1 or 2 Star hotel. But I cannot fathom how this can legally be listed as 3 Stars.

The shower head is positioned to spray against the back wall which makes water get all over the floor as well as making it difficult to take a proper shower.. The people working there were really nice though. They're just trying to do their job and they can't help that the owner doesn't take better care of his facilities.. The door latch not functioning is an extreme safety hazard.

The shower head is positioned to spray against the back wall which makes water get all over the floor as well as making it difficult to take a proper shower.. The people working there were really nice though. They're just trying to do their job and they can't help that the owner doesn't take better care of his facilities.. The door latch not functioning is an extreme safety hazard.

Although the property is in the process of being upgraded, the room felt grimy and several items were damaged. I book a room with queen beds but they only had full beds. There was lots of noise in the hallway and the elevator felt as if it were going to crash. It showed it was inspected May 2025, but it seemed that repair was warranted. The stair were on the outside of the building with no keyed entry so anyone could walk in onto the floors and if you wanted to take the stairs rather than the elevator you walked outside.

Although the property is in the process of being upgraded, the room felt grimy and several items were damaged. I book a room with queen beds but they only had full beds. There was lots of noise in the hallway and the elevator felt as if it were going to crash. It showed it was inspected May 2025, but it seemed that repair was warranted. The stair were on the outside of the building with no keyed entry so anyone could walk in onto the floors and if you wanted to take the stairs rather than the elevator you walked outside.

Convenient

Convenient

I was very disappointed with this hotel. Within five minutes of checking in, I found a roach on the wall behind a picture frame. The room was not clean, and the ceiling had signs of a leak that was never properly fixed. The overall appearance was old, dirty, and unappealing. It felt nasty, and I didn’t feel comfortable staying there, so I left shortly after arriving. The only positive part of my experience was that the man at the front desk was very nice and professional. I would not recommend this hotel.

I was very disappointed with this hotel. Within five minutes of checking in, I found a roach on the wall behind a picture frame. The room was not clean, and the ceiling had signs of a leak that was never properly fixed. The overall appearance was old, dirty, and unappealing. It felt nasty, and I didn’t feel comfortable staying there, so I left shortly after arriving. The only positive part of my experience was that the man at the front desk was very nice and professional. I would not recommend this hotel.

toilet was broken so couldn't flush, shower had mold clock was an hour slow

toilet was broken so couldn't flush, shower had mold clock was an hour slow

The bathroom needs a lot of work. The toilet rocked every time I sat down, the tub wasn't clean enough to take a bath in, and the wallpaper was peeling. I had to clean around the sink before we used it. The shower faucets needed some manipulation to turn on and off. We could hear the music playing in the lobby all night, but it wasn't loud enough to keep me awake. The staff was good and the breakfast was great.

The bathroom needs a lot of work. The toilet rocked every time I sat down, the tub wasn't clean enough to take a bath in, and the wallpaper was peeling. I had to clean around the sink before we used it. The shower faucets needed some manipulation to turn on and off. We could hear the music playing in the lobby all night, but it wasn't loud enough to keep me awake. The staff was good and the breakfast was great.

I left after one day stay even though I paid for two nights. I didn't complain to front desk.. they have signs everywhere addressing some of these issues and plenty of other bad reviews to understand what needs to be fixed. They just don't care. Really nice front desk.. just terrible owners/management

I left after one day stay even though I paid for two nights. I didn't complain to front desk.. they have signs everywhere addressing some of these issues and plenty of other bad reviews to understand what needs to be fixed. They just don't care. Really nice front desk.. just terrible owners/management

First the building was being renovated. They had all the old beds and trash thrown in the back of the building on the floor. The Spanish staff that work there asked me every day that they saw me if I was a guest there mind you they didn’t ask any other guest.

First the building was being renovated. They had all the old beds and trash thrown in the back of the building on the floor. The Spanish staff that work there asked me every day that they saw me if I was a guest there mind you they didn’t ask any other guest.

Good location, but it’s a hotel with old rooms, old furniture, and old bathroom.

Good location, but it’s a hotel with old rooms, old furniture, and old bathroom.

The hotel is not the one pictured in the app! It’s under construction! None of that information was shared with me prior to the reservation! Additionally, they required a 100.00 deposit!

The hotel is not the one pictured in the app! It’s under construction! None of that information was shared with me prior to the reservation! Additionally, they required a 100.00 deposit!

A/C did not work , very dirty carpets, smells like weed EVERYWHERE!

A/C did not work , very dirty carpets, smells like weed EVERYWHERE!

They needed to change my room two times, because the first one was a mess, had trash and dirty laundry, the second had a weird smell (something like pee on the carpet); the last one was ok, but I would not come back.

They needed to change my room two times, because the first one was a mess, had trash and dirty laundry, the second had a weird smell (something like pee on the carpet); the last one was ok, but I would not come back.

As soon as i walked into the room and walked over to the beds theres was bedbigs walking around in it

As soon as i walked into the room and walked over to the beds theres was bedbigs walking around in it

Try to check in no one ever come to front desk

Try to check in no one ever come to front desk

The staff here were nice, but the pictures look better than the facility itself. Once I arrived, the outside of the facility was very old and outdated, and once I got inside even more, so my room was clean, again. It just looked very old. I did not have any problems with staffing or anyone there as far as the ambience go. It just wasn’t up to my standards. I personally would not go back.

The staff here were nice, but the pictures look better than the facility itself. Once I arrived, the outside of the facility was very old and outdated, and once I got inside even more, so my room was clean, again. It just looked very old. I did not have any problems with staffing or anyone there as far as the ambience go. It just wasn’t up to my standards. I personally would not go back.

Property needs to be updated, properly maintained.

Property needs to be updated, properly maintained.

Housekeeping

Housekeeping

.

.

Our stay was so so...the toilet seat was wiggly, the bathroom door had one hinge, several issued keys had to be reset, noice in hallway at 1:30 AM and a girl showed up on our last day with a sheet wrapped around her to reception. She said all of her clothes were taken!!! I gave her some of mine. Other than that the young lady who works breakfast was excellent.

Our stay was so so...the toilet seat was wiggly, the bathroom door had one hinge, several issued keys had to be reset, noice in hallway at 1:30 AM and a girl showed up on our last day with a sheet wrapped around her to reception. She said all of her clothes were taken!!! I gave her some of mine. Other than that the young lady who works breakfast was excellent.

The staffs are accommodaing.

The staffs are accommodaing.

Very clean excellent service

Very clean excellent service

There was a stain on the sheet. The shower was broken. Our room was located next to outside stairs. People would go outside at all times and smoke weed and cigarettes then the smoke would fill our room.

There was a stain on the sheet. The shower was broken. Our room was located next to outside stairs. People would go outside at all times and smoke weed and cigarettes then the smoke would fill our room.

Terrible customer service. Sheets were dirty room smelled shower was disgusting overall I felt uncomfortable to even be inside the room let alone sleep there

Terrible customer service. Sheets were dirty room smelled shower was disgusting overall I felt uncomfortable to even be inside the room let alone sleep there

I like coming here, it’s affordable, staff are nice and helpful, only few things is the TVs, I hope they change the TVs to smart TVs with apps because it’s a hassle bringing my console and getting everything to work right and I wish I had the ability to use tap to pay because I had a little hassle because one of my cards were disabled so I had to wait for help because they didn’t accept pay but other than that I enjoy my stay everytime

I like coming here, it’s affordable, staff are nice and helpful, only few things is the TVs, I hope they change the TVs to smart TVs with apps because it’s a hassle bringing my console and getting everything to work right and I wish I had the ability to use tap to pay because I had a little hassle because one of my cards were disabled so I had to wait for help because they didn’t accept pay but other than that I enjoy my stay everytime

Great location, friendly staff, excellent rooms

Great location, friendly staff, excellent rooms

Nice place. Rooms need upgrades

Nice place. Rooms need upgrades

I enjoyed the rest

I enjoyed the rest

It was horrible… you get what you pay for, and less… Water pressure was so bad, that we had to take cold showers. The black-out curtains were rotten so a lot of sun passthrough them. The whole hotel smelled like weed. The AC unit in the room was so noisy and loud. The elevator broke twice while we were there. Horrible experience…

It was horrible… you get what you pay for, and less… Water pressure was so bad, that we had to take cold showers. The black-out curtains were rotten so a lot of sun passthrough them. The whole hotel smelled like weed. The AC unit in the room was so noisy and loud. The elevator broke twice while we were there. Horrible experience…

It was convenient.

It was convenient.

We never received maid service. Refrigerator/ freezer was not working. It was needed. Bathtub had rust around drain, couldn’t take a bath. Very disappointed.

We never received maid service. Refrigerator/ freezer was not working. It was needed. Bathtub had rust around drain, couldn’t take a bath. Very disappointed.

Charge fees for service animals and claim they are allowed. Rude front desk. Horrible dirty rooms.

Charge fees for service animals and claim they are allowed. Rude front desk. Horrible dirty rooms.

The locations is great, it has breakfast included and Miss Carmen is super nice and helpful. The front desk is always there, they are nice and attentive. The only issue is the water, is super unstable pressure for the hot water if any, there was a few times when there was not working. Also the elevador is kinda scary since no light working on the board because of “maintenance”.

The locations is great, it has breakfast included and Miss Carmen is super nice and helpful. The front desk is always there, they are nice and attentive. The only issue is the water, is super unstable pressure for the hot water if any, there was a few times when there was not working. Also the elevador is kinda scary since no light working on the board because of “maintenance”.

Not clean like what you see on website. The websites pictures can lied to people

Not clean like what you see on website. The websites pictures can lied to people

The front desk associates weren’t friendly. I was only greeted warmly by housekeeping as I was leaving the facility, which was as disappointing as my room (needs updating and the carpet deep cleaned). Had I not already prepaid for my room, I would’ve canceled and stayed elsewhere. My sleep was amazing, but the overall presentation left much to be desired.

The front desk associates weren’t friendly. I was only greeted warmly by housekeeping as I was leaving the facility, which was as disappointing as my room (needs updating and the carpet deep cleaned). Had I not already prepaid for my room, I would’ve canceled and stayed elsewhere. My sleep was amazing, but the overall presentation left much to be desired.

The mattresses were awful. The pillows were worse and the sheets were cheap and thin. Musty smelling rooms.

The mattresses were awful. The pillows were worse and the sheets were cheap and thin. Musty smelling rooms.

The staff was nice and breakfast was good. It was typical breakfast -waffles, eggs, sausage, cereal, bread. However, the elevator buttons didn’t work. It just stopped at each floor. Also, one of the bathrooms (we had 2 rooms) had a very slow filling toilet. You only had 1 flush and had to wait an hour for the tank to fill again. The other room didn’t have the toilet issues. Rooms were cleaned and when we needed extra bedding for a pullout couch bed, it was given.

The staff was nice and breakfast was good. It was typical breakfast -waffles, eggs, sausage, cereal, bread. However, the elevator buttons didn’t work. It just stopped at each floor. Also, one of the bathrooms (we had 2 rooms) had a very slow filling toilet. You only had 1 flush and had to wait an hour for the tank to fill again. The other room didn’t have the toilet issues. Rooms were cleaned and when we needed extra bedding for a pullout couch bed, it was given.

Breakfast was decent. Staff was very friendly. Also nice to have chilis restaurant in the same parking lot.

Breakfast was decent. Staff was very friendly. Also nice to have chilis restaurant in the same parking lot.

Buen lugar!

Buen lugar!

Friendly

Friendly

No hot water. Lock on door was a nightmare, it was broken. Elevator had no lights on buttons and made loud noise’s when in use.

No hot water. Lock on door was a nightmare, it was broken. Elevator had no lights on buttons and made loud noise’s when in use.

Staff was friendly and helpful.

Staff was friendly and helpful.

Great customer service

Great customer service

Had a comfortable stay

Had a comfortable stay

Overall the area where the property was at was close to some malls you can do walking distance. Hotel is good for a quick stay. But some maintenance needs to be done In hotel. I had a friend stay the night and they ended up getting sinus congestion because rooms didn’t have cleanliness to vacuum nor sirculation of air and the smell from the air conditioner. So some things need to be fix.

Overall the area where the property was at was close to some malls you can do walking distance. Hotel is good for a quick stay. But some maintenance needs to be done In hotel. I had a friend stay the night and they ended up getting sinus congestion because rooms didn’t have cleanliness to vacuum nor sirculation of air and the smell from the air conditioner. So some things need to be fix.

The room had a bunch of ants, the carpets had weird red stains, the bathroom had a lot of mildew, there was old shampoo on the shower handles when I first used the shower, and the counters and coffee weren't wiped down when I arrived and were really dirty

The room had a bunch of ants, the carpets had weird red stains, the bathroom had a lot of mildew, there was old shampoo on the shower handles when I first used the shower, and the counters and coffee weren't wiped down when I arrived and were really dirty

Where to begin, the wallpaper was peeling in the bathroom. There was so little hot water you couldn't turn on the cold water. The bed was hard and the mattress had stains ( I always check for bed bugs) even the pillows were hard. The pictures for the breakfast buffet are definitely not what you get. The only good thing I can say is that the refrigerator, microwave and coffee pot worked. Very disappointed!

Where to begin, the wallpaper was peeling in the bathroom. There was so little hot water you couldn't turn on the cold water. The bed was hard and the mattress had stains ( I always check for bed bugs) even the pillows were hard. The pictures for the breakfast buffet are definitely not what you get. The only good thing I can say is that the refrigerator, microwave and coffee pot worked. Very disappointed!

My toilet barely flushed, and my shower at one point completely stopped putting water out , and kept going from cold to extremely hot. I paid extra to get what what’s a better hotel and it was dirty. There was trash in the stairwells and the elevator made the scariest sound. I would not go back.

My toilet barely flushed, and my shower at one point completely stopped putting water out , and kept going from cold to extremely hot. I paid extra to get what what’s a better hotel and it was dirty. There was trash in the stairwells and the elevator made the scariest sound. I would not go back.

The bathroom had mildew and soap scum in the tub.

The bathroom had mildew and soap scum in the tub.

IT has great food also and the people who work there are very nice and helpful when you ask for something

IT has great food also and the people who work there are very nice and helpful when you ask for something

Soon as we got there we couldn’t get to the room cause the computers were down. But I can say the guy at the front desk was really professional

Soon as we got there we couldn’t get to the room cause the computers were down. But I can say the guy at the front desk was really professional

Aging hotel that could use some upgrades. But, you get what you pay for. Bathroom, especially the tub/shower could use a DEEP cleaning. Breakfast was good. Most front desk staff were helpful and kind.

Aging hotel that could use some upgrades. But, you get what you pay for. Bathroom, especially the tub/shower could use a DEEP cleaning. Breakfast was good. Most front desk staff were helpful and kind.

Pros and cons. Not bad for 100$ a night !

Pros and cons. Not bad for 100$ a night !

Too much dope smoking in common areas.

Too much dope smoking in common areas.

We arrived at the hotel at 6;15, and they had no record of our reservation. They said all the rooms were already booked (I had failed to bring my printed confirmation). Then they found my name and said it had been canceled. We were already late for our grandson's graduation, so we had to book and pay for another room.The room was adequate, though musty-smelling. The location and the breakfast were great. But someone needs to be held accountable for giving our room away!

We arrived at the hotel at 6;15, and they had no record of our reservation. They said all the rooms were already booked (I had failed to bring my printed confirmation). Then they found my name and said it had been canceled. We were already late for our grandson's graduation, so we had to book and pay for another room.The room was adequate, though musty-smelling. The location and the breakfast were great. But someone needs to be held accountable for giving our room away!

Seems ok for a night.

Seems ok for a night.

Dated hotel in need of repairs. Convenient location.

Dated hotel in need of repairs. Convenient location.

We enjoy our stay and it was nice and really liked that chillies was right next door.

We enjoy our stay and it was nice and really liked that chillies was right next door.

It was a good stay.

It was a good stay.

They definitely need to do some updating. In my room paint is peeling from the ceiling, tub has mold, and tub dripping. On a positive note, the bed was comfortable. If you don’t mind some of the things I wrote it wasn’t a bad experience.

They definitely need to do some updating. In my room paint is peeling from the ceiling, tub has mold, and tub dripping. On a positive note, the bed was comfortable. If you don’t mind some of the things I wrote it wasn’t a bad experience.

While North Carolina’s roads are beautiful, the hotel’s parking lot was had potholes, trash on the ground, and overflowing garbage bins. Several homeless scattered around the parking lot which made the area feel unsafe with my daughter. Inside, the smell of marijuana. The elevator had some issues, the sheets looked old and worn. The only other access out of the hotels was via outdoor stairs, which had several blind spots—and one had a homeless person. Really! We stayed in the room for a short time left at night, rushing to our car and booking a different hotel. Never again.

While North Carolina’s roads are beautiful, the hotel’s parking lot was had potholes, trash on the ground, and overflowing garbage bins. Several homeless scattered around the parking lot which made the area feel unsafe with my daughter. Inside, the smell of marijuana. The elevator had some issues, the sheets looked old and worn. The only other access out of the hotels was via outdoor stairs, which had several blind spots—and one had a homeless person. Really! We stayed in the room for a short time left at night, rushing to our car and booking a different hotel. Never again.

I was on the 3rd floor but the suffered Internet issues. It wouldn't stay connected. dear done?not just crappy Internet service?

I was on the 3rd floor but the suffered Internet issues. It wouldn't stay connected. dear done?not just crappy Internet service?

It was a one-night trip! In the avarage!!

It was a one-night trip! In the avarage!!

The staff was welcoming and friendly.

The staff was welcoming and friendly.

The Custer service is amaizing. The staff is great the area is safe the house keepers work extremely hard to give people a comfortable stay. The front desk people work fast to process people there rooms . And everything is extremely clean.

Professional staff. The only real problem was the elevator buttons didn’t work.

Outside smelled like pee and cigarettes, inside was unclean. Toilet not flushed. Water temp/pressure wildly inconsistent. Late night there were people running yelling clapping down the halls. TONSSSS of weed and cigarette smoke coming through to our room late night which woke us up. I don’t believe the sheets were cleaned right. Very gross hotel

Excellent stay!!

Check in went very smoothly, staff very nice and friendly

Comfortable stsy

The hotel photos on the website were old. I was placed in an adjoining room as solo traveler on the 1st floor. The desk attendant announced my room number while some stranger stood behind me. I did not feel safe. The room was dirty - carpet stains, sagging bed, desk chair had stains. I sat on a bath towel to keep from getting dirty. I did not stay there, I searched for a new hotel and checked out.

One of the ceiling lights in our room didn’t work, there was a broken exit door next to our room that didn’t lock, and it just didn’t feel clean.

This place wasn’t great. Mold along the a/c, water damage along the ceiling. Picture on the wall had broken glass. Bugs.

Only was surprised that the hotel didn’t take cash app, Apple Pay chime, and something else

It was a great place and good food

place needs considerable improvement with many things broken or in degraded condition yet with the right timely renovations it could become a success. currently they are allowing transient type folks or use of substances to reside their whether short or long term and should immediately start being choosier about whom they rent to period. bad characters will turn off decent customers and nobody wants to see the cops have to respond to losers at this hotel causing mayhem. attract business and family clients not grungy people who will cause property damage

Very clean, friendly and close to everything

It was okay the bed did have some stains, the toilet would not flush so I went and complained to the front desk and they told me they would get someone to take a look at it and they did make the necessary changes. The area is not the best and I don't think I would stay here again I only stayed one night thank goodness

The room had a bad smell, like mildew, the tub was clogged and when taking a shower the water didn’t go down, the rooms are really dark.

The best thing about this hotel was its staff. The rooms needed to be upgraded

This is the best place to stay ☺️

It was clean, but needs upgrading. Outlets on lamp would not hold a charger, they were worn out. Furniture all scuffed up, walls had chips and rough spots. Housekeeping never came.

Hot water shuts off after a few minutes. Mattress visibly sagging anfd coils popping up. Desk chair fabric looks like it was slashed wirh a knife.

N/A

Littered with cigarette butts and madhed beer cans and water bottles. The first impression of the hotel was mot good. However, the room was good.

As soon as we opened the door to our room, the smell of marijuana was so strong! The people in the room next door sounded like they were having a party and, even into the night, it was extremely loud in the hallway. The halls had trash and food on the floor

Staff

For a one night stay here in Matthew, this works. Rooms are spacious, well equiped and everything works fine.

Perfectly fine for a single night stay on a budget.

The room was clean and comfortable while the building overall would benefit from cosmetic improvements. Breakfast was ok, but you had to present a ticket which you had to acquire from the front desk every day. Never experienced that anywhere else. Only real complaint is that I could frequently smell pot from my room which was right next an outdoor stairwell.

Very disappointed booked king room gave me 2 doubles first room ac sounded like a freight train 2nd room shower was just a drip water either very hot or cold nothing in between carpet in both room stained

While the staff was nice, I didn’t really feel safe as a woman traveling by herself staying at that facility. In my room particular, when I got there and went to look out the window, there was a homeless man with a bunch of trash and garbage bags right below my room. The rooms air conditioner did not get very cool, the coffee maker did not work, and most of the outlets did not work. And although I was offered to change rooms, I had just unloaded all of my stuff, so did not go with that. The sheets Are of the cheapest quality, the kind that make you sweat. I think a lot of people who do not have homes stay here, a lot of construction workers, so while a man might feel fine staying here, I am a traveling registered nurse and I did not feel fine.

I stay at this hotel anytime im in charlotte. It’s literally close to everything, food & shopping stores. The price is great I mean you just can’t be it.

Not at ALL what was depicted on the hotels.com website. When we arrived, there was a banner hung on the side of the building instead of a regular sign. There was nefarious characters milling about the property as we entered the lobby. When we arrived at our room we smelled pot as we walked down the hall way. Then right next to our door was a stairway exit door that had see though glass. There was a man outside on the open area at stop of stairs smoking. The door was propped open yet it was a way to get into the hotel. We went to dinner and came back to the same scene of nefarious character milling about. Then we arrived at our door to find the same man sitting on the top of the stairwell now smoking with a bottle of liquor at his feet. You could hear intermittent shouts and cries. We called and reported this to the front desk and asked for the manager. The clerk said manager will not be on property until the morning...it was 8 pm. He said he would come up and talk to the man on the stairway landing. Then, I checked my bank account to discover that not only did the hotel charge my debit card/bank account for a $100 incidental charge but also charged $205 for the rest of our stay. I called to the front desk seeking to talk to the manager, but not in a nice way so the clerk hung up on me and said i could not talk to a manager. We left without spending the night at that property. Also, the free breakfast would require us to present a ticket to enter.

The room for 1day

Customer service was top notch, great location and comfortable stay

Great

My stay was very good with exception to Elevator having issues. Other than that it was excellent. Staff was Great especially the young man on evening shift.

The halls smelled like smoke . . . The bathrooms are very outdated

The staff was really great but the rooms were unkempt, leaky faucets and toilets . I found a used bandaid in my freshly “cleaned “ bed when we had to switch rooms because of poor plumbing , the bathrooms had hair on the floors and the smoke from cigarettes travelled to our non smoking rooms. The best thing about this place was the staff - all super friendly and accommodating but the rooms were very unclean.

Cons: The entire hotel smelled like marijuana. Literally the entire hotel: the parking lot, the elevator, hallways, and everything in the rooms (bed linens, carpet, towels etc). On arrival, the hallway on the floor with our rooms was actually smokey. I told the staff at the front deck about the smoke and they said they would “look into it”. The smoke and smell was so bad that it stuck to our clothes and hair. We embarrassing arrived at a wedding with our family smelling like weed. We stayed two nights and smoke situation was TERRIBLE the entire stay. We also saw people (unsure if they were guests, staff, or non hotel people)) smoking weed and drinking out of brown paper bags in the parking lot. Morning to night, this place was smokey and stinky. The hotel is older, but clean and comfortable. Had it not been for all weed smoke/stink, we would consider staying again.

Great customer service

When we checked in we had to wait while the employee was fixing issues- which is fine in itself- but then we found stains on our sheets and our mini fridge did not work. When asked to just swap these items we were told it would be done and wasn't which caused our food to go bad. They ended up swapping us to a new room which the bed in was pretty awful. Paint was falling off the walls and the wifi was barely useble. The guy at the desk on the afternoons was great and breakfast (and the breakfast attendant) was good as well.

The hotel is not what it looks like online. they need to update their photos. its basically a trap/ghetto hotel. the ceiling in our room was all over the floor like it needs to be remodeled or cleaned or maybe just throw the whole building away and start over again. only perks is that its very close to great dining options and shopping.