Sonesta Select Charlotte University Research Park

Big parking

The room that was advertised was not what was received. The king suite is what I paid for it was just a regular room no onning with a king bed. The TV was not working. No WiFi and no iron in the room. Then when I went to complain and ask for another room they said they would have to call management. It was only when I mentioned wanting a refund is when they decided to move my room and it was still bad. Only difference was the TV worked. Never again.

This hotel was pretty well kept. My room was very spacious & clean. I had no problems with my two night stay. I do recommend & will stay again in the future.

Only stayed a night. Not expensive, had everything I needed and I slept well. Check in and out were simple and quick. Wi-Fi not bad actually

Exceptional

Cleaning staff are a little in flexible and not available past lunch.

Tv didn’t work and the halls are in desperate need of a carpet cleaning. Coffee machine not working and for the money, the value isn’t worth the price. It’s not being maintained as good as it once was.

very nice and clean! would def stay here again

I give this place a 10 out of 10, I would definitely stay here and recommend this place. Location was absolutely perfect you are surrounded by awesome restaurants shopping center wasn’t 5 minutes away. Could easily get back to the interstate, property and staff was amazing. The only not so perfect thing that happened was I couldn’t get an extra towel when I needed it because there wasn’t any had to wait until the next day and still housekeeping hadn’t came to bring any so I bought 1. But I still give it a 10 not a deal breaker for me.

Staff was amazing and the room was clean and cozy.

Rooms was nice

The room was clean and well priced. I chose the room, however, based on available amenities. The pool was closed. When I asked at the front desk if it was supposed to be closed, she said yes, because the chlorine levels were off. I told her I was disappointed because I chose the room for the pool. She said I should’ve called first to make sure it was open. WHO DOES THAT?! 😂 Otherwise, not a bad experience.

It was clean but the pool was under maintenance so we were disappointed not to be able to use it. We could not use the pool.

Very nice

The location was great! Room was not entirely cleaned, room was humid and never fully adjusted, and the tvs must be super outdated as they are very very grainy. The bathroom had trash in the corner and a towel on the floor behind the door. So I’m not sure if the bathroom was even cleaned.

Staff was very rude when we voiced our concerns about our room being dirty and the air not working. Considering how often we stay at this property I was very disappointed

Staff were really helpful, courteous and respectful

Location area Cleanliness and estate of facilities

Location The fact that the pictures are misleading,,,I had a room with 2 queen beds,,with only fitted sheet and cover sheet one pillow per bed,,dusty,,needed vacuumed...THE MAIN THING IS I PAID FOR BALCONY ROOM BUT WAS TOLD,, NOTHING THEY COULD DO BOOKING .COM IS RESPONSIBLE,,I SAID NO WAY .SO HERE WE HAVE IT ...of the 39 yrs of attending concerts all over the south this room was very nice on the Internet but to the eye,,I was very disappointed,........

Happy Customer Will Recommend To Stay There. Also I Will Stay There Again In The Future.

Good location and near good restaurants.

Solid place to stay one night for race weekend

I didn’t have any clean towels in my room and the woman at the front desk who works at night shift drive to charge me for a pet fee even though I’ve been there several times with my pet and was never charged before so that will be my last time staying there

The website said breakfast and the pool would be open but when we got to the property that’s when we found out there is no breakfast and the pool doesn’t he a permit yet. The carpet in the hallways is very filthy and dirty. The lobby smells really good but the floors smell really bad. I will never go to the hotel again!! The room had hair on the cover and the balcony door was hard to open!

Staff was friendly room were clean the pool wasn't open and no breakfast

Exceptional

the pool wasn't open and no breakfast

The place smells and is short staffed.

This hotel was clean, the bedding was comfortable and the staff was very helpful!

Rude staff, including the Manager/Owner

Rude staff, including the Manager/Owner

Furniture in the room were dirty. Ceiling and walls in the bathroom dirty. Ac was not draining the water. Making a lot of noise. Other doors were locked to make it very inconvenient to park close to your room. Had to walk around the building

Limpieza

Clean and friendly staff

The location was great for shopping, dining and convince to the race track. The room was dirty. Carpet had a big wet spot. Looked like dried blood on the sofa. Dresser drawer wouldn’t close since it was broken. No hot water for the bathroom sink. When checking in the front desk women was incredibly rude. Also had spoke to her before our arrival because of an issue we were experiencing and she hung up on us. We called back to speak to a manager and were told no one was there on the weekend. Was finally offered a different room, 6 hours later after checkin staff was off.

The location was great for shopping, dining and convince to the race track. The room was dirty. Carpet had a big wet spot. Looked like dried blood on the sofa. Dresser drawer wouldn’t close since it was broken. No hot water for the bathroom sink. When checking in the front desk women was incredibly rude. Also had spoke to her before our arrival because of an issue we were experiencing and she hung up on us. We called back to speak to a manager and were told no one was there on the weekend. Was finally offered a different room, 6 hours later after checkin staff was off.

Clean and friendly staff

Clean room, no kitchen, staff friendly, parking was good

Lots of stains everywhere. Bedding seemed clean but discolored. Staff was friendly.

Paid for two queen but receive one king bed, still a good experience none the rest!

Torn curtains....mold on wall paper in bathroom....smoke detector broke....hole in my sheets. Just terrible. Wish I had not wasted my money on a suite.

The staff was nice mostly except the evening gentleman seemed like he’d rather be somewhere else. They have 2 entrances that don’t work and make it less convenient for handling luggage but they took the time to print signs that show they’ve been there for a while opposed to repairing the doors. The interior hallway floors are filthy I don’t know the last time they were shampooed. Convenient location and housekeeping cleaned the rooms well. The building itself needs some attention especially when they stay booked they should put more care in the building.

The hall we stayed in smelled of smoke-Weed and cigarettes, which caused me to get a headache. The pull-out couch had pee stains in it. The overall cleanliness was poor. There was no ice machine on the 4th floor. The TV screen had a lot of static; it was hard-to-see the screenThe staff didnt want to give me extra towels when asked. I Will not stay here again.

I like the convenience of the location. The hall we stayed in smelled of smoke-Weed and cigarettes, which caused me to get a headache. The pull-out couch had pee stains in it. The overall cleanliness was poor. There was no ice machine on the 4th floor. The TV screen had a lot of static; it was hard-to-see the screenThe staff didnt want to give me extra towels when asked. I Will not stay here again.

Very good

Tv sucked. Balcony door almost impossible to open. Room card would not open any entry doors so had to use front entrance everytime

The staff were welcoming and friendly. The room was clean and very roomy. There wasn’t any breakfast available.

Exceptional

Exceptional

The place did what we needed for the night but smelled AWFUL of cigarettes.

The property itself was fine but you allow dogs and literally have no grass for them to walk. You charged $80 more for a “balcony” room. What a joke. It wasn’t a balcony at all. A fridge in my room- frozen with ice taking all the room and I could get ONE water bottle in it. That’s it. The room has WAY too much furniture- like we got stuff too. Two desks? Then the armoire is blocking half the tv from the bed. The little boy who checked me in was rude. He also charged my room an hour after I booked- choosing the option to pay at property but he ran my card anyway. When I asked him, his response was “well everyone does that esp if it’s busy” so take a deposit then but if I chose pay at property then THATS WHAT SHOULD HAPPEN. Don’t do your customers that way. I took pictures and will writing a full review with the pics on google so ppl know what they are actually paying for and it isn’t good business, good customer service or excellent rooms. None of those things applied here. Will not be staying again.

The property itself was fine but you allow dogs and literally have no grass for them to walk. You charged $80 more for a “balcony” room. What a joke. It wasn’t a balcony at all. A fridge in my room- frozen with ice taking all the room and I could get ONE water bottle in it. That’s it. The room has WAY too much furniture- like we got stuff too. Two desks? Then the armoire is blocking half the tv from the bed. The little boy who checked me in was rude. He also charged my room an hour after I booked- choosing the option to pay at property but he ran my card anyway. When I asked him, his response was “well everyone does that esp if it’s busy” so take a deposit then but if I chose pay at property then THATS WHAT SHOULD HAPPEN. Don’t do your customers that way. I took pictures and will writing a full review with the pics on google so ppl know what they are actually paying for and it isn’t good business, good customer service or excellent rooms. None of those things applied here. Will not be staying again.

Exceptional

Parking was safe.

Clean room

very clean room staff was excellent and treated me like family

The hotel apparently allows dogs in the rooms. One room that we had to walk by couple of times each day had a large dog that was left unattended. The dog barked loudly and for a period of time each time someone passed by the room.

Disappointing

Good

Very clean, rooms are very comfortable and the staff is very welcoming and polite. Everything was perfect. Frankly I liked everything

Very clean, rooms are very comfortable and the staff is very welcoming and polite. Everything was perfect. Frankly I liked everything

Location was good room was spacious The carpets was filthy didn’t have breakfast like advertised very dirty

Location was good room was spacious The carpets was filthy didn’t have breakfast like advertised very dirty

Carpet looked really old and the hvac system really old and tv didn’t work on certain channels

Everything looked clean and smelled good. It was in a great location for us needing to go to UNC Charlotte The bed was so uncomfortable. I woke up hardly able to move my shoulder and my back was tight the rest of the day.

The location and the fridge and the microwave Carpet looked really old and the hvac system really old and tv didn’t work on certain channels

Everything looked clean and smelled good. It was in a great location for us needing to go to UNC Charlotte The bed was so uncomfortable. I woke up hardly able to move my shoulder and my back was tight the rest of the day.

Cuando hice la reserva, hice un pago adicional para incluir desayuno. En el lugar me dijeron que NO, que estaba en remodelacion y no incluye desayuno. A quien reclamar ahora

Clean property

Exceptional

Pleasant

Tv card didn’t accurately list channels; there were only a few available. Free WiFi was difficult to obtain

Tv card didn’t accurately list channels; there were only a few available. Free WiFi was difficult to obtain

The staff went through my room and valuables and personal items were removed even when I left a do not disturb sign on my door. I made the staff aware of the issue. Management has not attempted to to contact me.

Location was great for the my stay The TV did not work, the bathroom walls looked as if they had Stains on them.

Location was great for the my stay The TV did not work, the bathroom walls looked as if they had Stains on them.

Very good

Nothing

Very good

Exceptional

friendly staff wonderful place to stay

Doesn't help to have a nice stay if you can't watch a TV that doesn't work/cable only plays half the channels

The staff was great!! Location okay for not in the city Dirty. Had to switch twice because of dirtiness of room.

The staff was great!! Location okay for not in the city Dirty. Had to switch twice because of dirtiness of room.

Bad

The overall experience here was ok. The property is not kept up. The rugs were overly soiled and stained. The patio outside looks like it would have been ok but I witnessed the cushions left in the chairs while it was raining. The desk personnel was not welcoming either. I can’t say I would return especially for the price I paid, the property was not worth it.

Great service

Exceptional

Clean room . Friendly staff.

My wife and I stay here for the NHRA events. Always very nice staff and rooms. A motorcycle group was also staying and they stayed up late and made a little noise. Not the hotels fault

A motorcycle group was also staying and they stayed up late and made a little noise. Not the hotels fault

It was a okay stay. The wasn’t open and didn’t have breakfast.

They are currently doing renovations. The pool is not open and their is no breakfast. Everything is supposed to be ready by the end of May

The location was close to where we needed to go. The tub and yucky film on it, the walls were mold infested, the carpet stained, the hallway smelled bad, the sink kept backing up, the microwave was flithy, the refrigerator and tv didnt work, and the lady at the desk was rude as heck

Exceptional

Awesome is all I can say

Nothing really I paid a lot of money for a dirty ass room I had to clean up myself I didn't have time to go look for another hotel or room was told the only option I had was to get a full refund couldn't switch my room I was told they didn't have availabilities today but online I'm seeing many availabilities she was not helpful naima claimed that she even checked the room so either they're a Gremlins I go in after she checked or her definition of cleaning my definition of clean are two very different things it was the worst experience I've ever had and I stayed the Sonesta hotels is quite often I'm a rewards member and I felt shafted horrible horrible experience

Great location to the event we was going too No smoking outside in. Middle area

Plenty of places close by to eat. 1. They didn’t serve breakfast as listed on their website. 2. The TV was staticky on every channel . 3. Our room wasn’t cleaned all the way . We had flower petals from someone else’s stay. 4. The balcony door FELL on my niece.

Location & staff was nice I only booked there because it’s advertised to have a full breakfast. There was NO breakfast offered

This Hotel is Ghetto, weird people. Not a safe place to spend the night

Other than the broken elevator, the srsy was amazing

Parking was safe and restaurants within walking distances. Our bed was comfortable and the room was updated.

AC was cool (eventually) a fan would have helped disperse the air. Property clean but a bit dated. No breakfast. All in all would stay again.

Location Dirty

Pretty room just wish it had a kitchen but overall it’s good the WiFi go out every now and then but it’s still good and the beds ar super comfortable I will go here every time and it very affordable ngl

I loved the location, the room we were in which was a balcony room and the lobby was very very nice and relaxing! I didnt like the hair the was all over the bathroom and the fact that everytime i got in the bed i had to dust my feet off because there was so much debris left on my feet from the staff not vacuuming the floor in the room.

The hotel was adequate but understaffed and no restaurant/breakfast on site. Upon checking in the fee for a pet was triple the posted rate on Expedia (which was unexpected). Upon arriving to our two room suite, one of the air conditioners was not working - no maintenance on site and no other rooms available. I was told I would be contacted by the manager however no follow up ever occurred. I would recommend looking at other nearby properties before booking this one.

Location, room, cleanliness No breakfast was the only thing missing

Not much. Staff was nice. The pool was slimy. The facilities smelled bad. The air conditioner didn't work in our first room. Moved to a new room where it worked but sounded like a jet engine. Also, on the booked site it said you had to pay for WiFi and parking. I did that ahead of time but it's all free.

Very clean and nice staff lady

The staff, corridors, and room could use major improvements.

The staff that checked me in was very nice. Great location: close to the highway, great dining options, plenty of parking spaces. The hotel looked like it was well maintained. The only comment i had was that the first room we were given smelled like smoke. When I told the lady, she didnt ask any questions, instead, she apologized and got as another room with better view and easy access to stairs and elevator- this was a game changer for us especially because we are traveling and it meant we dont have to walk too far with our luggages! Will consider staying here if/when we are near the area again.

Clean bedding and bathroom, but dirty curtains. Facilities not well maintained (ex: broken elevator; poor TV reception; dirty pool; untidy gym with empty sanitizing wipes). Easy parking.

Staff was pleasant, room was clean

A/C wasn’t working in the room switched rooms and the WiFi was awful. Left after a few hours and requested a refund.

Perfect

Good neighborhood

Nice clean and comfortable rooms.

Was rushed out the room right at 11 o’clock and then they kept calling us while we were on the way in town trying to have us pay for room before we had got there

Nice staff. Close to UNCC.

My stay was great as always except for the problem with the key cards not working for the doors . We had to park near the rear of the hotel and walk around to the front entrance to get in.

Great stay as always. I've stayed here a few times when coming to Charlotte and I've never had an issue.

I wasn’t sure what to expect based on the location and the price. Pleasantly surprised. Nice lobby. Very comfortable bed. Good water pressure. Easy parking. Helpful staff. AC worked but I couldn’t figure out adjusting it as there seemed to be two separate systems for my room. I didn’t get a chance to check out the gym/pool/other amenities.

Our primary complaint was that, there was a USED/SOILED wash cloth drapped over the shower from the last guest. GROSS!! So housekeeping is a NON FACTOR! We didn’t see the dirty washcloth until it was time to shower the next morning. This made us feel like they probably didn’t change the sheets. I complained to the General Manager, Dennis, who was EXTREMELY DEFENSIVE & RUDE!! He offered a 20% for the dirty wash cloth and said if I didn’t like the hotel, I shouldn’t have stayed there and should have asked for a refund when I arrived!!! How??? It was prepaid!! The contract via Expedia, was that it was no refundable at that point! Nonetheless, I will be filing a complaint with Corporate for Sonesta. Website pics represent a modern hotel. It’s old and needs renovations that align to the website pictures and EFFICIENT HOUSEKEEPING!! Do not stay here if you like cleanliness and a modern or up to date hotel. KM, Raleigh NC

the staff was amazing

This hotel was okay for a quick stay. It was clean but not many available amenities. The staff was friendly. The elevator did not work and didn't get a chance to check out the breakfast.

Did not try any

The staff was very friendly, property is conveniently located, however the room was not the greatest. The sofa had stains all over it, the room itself seemed dirty. The bed and pillows were VERY comfy and they were clean. We were only staying 1 night and all we really needed was a bed to sleep. So for our purposes it was fine.

Hhj

Outdated building. Filthy carpet in the halls. Broken elevators. Filthy sofa cushions in the room. Filthy tub with a ring in it & bath tub mat filth engraved in tub. If it’s not $50 a night it cost way too much.

N/a

N/a

Hotel was ok. Website stated there was breakfast but there was not. That was the only downside because I had to spend extra money to buy it. Staff told me to at they didn’t with no explanation. Hotel was in a very convenient area and close to everything.

Room was clean

Very friendly

The most unaccommodating staff. I would never stay at this location again.

We left to take care of family business and requested a refund from the manager. He was polite and understood why we’d request such and gave us a print out of the refund. I appreciate the courteousness of the manager and hope this feedback will bring about an improvement for future guests.

Pet friendly. Nice area. Clean rooms.

One of the absolute worse hotels I have ever stayed in. Don’t go outside after dark, there are First we got woke up at 130am from pouring water coming from the ceiling in two places.

Family & Pet friendly ....👍

The beds had bedding

Friendly staff, great location with plenty of restaurants to choose from. The room was perfect, clean and cozy with a very comfortable bed. Only negative is that I was expecting continental breakfast of some kind but none provided. No free coffee in the lobby, has to be purchased in their little concession area.

The

The room was dirty & it smelled like a man.

This was my second time at this hotel, but I must admit it was not as good as my first time. While it was only okay overall, I noticed that things in general weren't as up-to-snuff as before: the ground floor hallways needed to be swept/vacuumed, the elevator at the front of the building had a broken call button for my floor, so it was unusable to me, and the other elevator at the back was dirty (I noticed it was finally cleaned up by the time I left), and trash was having to be piled up outside the cans in the ice machine station on my floor. My room was alright as far as the basics go, however I did have problems with the wifi and had to call the tech support number to get things fixed, and there were several channels on my room TV that were not functional: either picture without audio, frozen picture and no audio, or very broken up/interrupted picture and audio. Unfortunately, this was all disappointing to me as it was not my experience the first time I stayed there (last year). I'm not sure why things have changed, but I seriously doubt I will return.

This was ok for a budget option but there was a really scary looking control panel in one of the elevators that was so concerning looking that it made me write this review.

This hotel needs a proper upgrade. It could be a great hotel with the proper upgrade. As soon as you enter it look nice. Getting to the room it wa dreadful walk to your room. I didnt want to touch anything. Clean the hotel from top to bottom new carpet new ceiling tiles so on and so forth could be a jolly good stay. In the meantime i do not recommend. Staff was great though .

The property does accept pets, they do have a pool but its outdoor seasonal. I never made it to breakfast to see what kind of food options they have but it says take away breakfast but the elevator shows different stuff. One of the elevators does not have a 2nd floor button which was a long walk to our room, i did hear dogs barking in the bathroom but not while in my room.

The property has good amenities and is in a good location, but when check out is at 11am, that’s what customers expect. Loading up the truck from the side entrance with 35 minutes left until check out time and I get locked out. Neither my key or my wife’s key does not work. I was told they had an issue with people getting locked out early before check out time and concerns was voiced to management. Please address the issue soon. Thanks.

The property has good amenities and is in a good location, but when check out is at 11am, that’s what customers expect. Loading up the truck from the side entrance with 35 minutes left until check out time and I get locked out. Neither my key or my wife’s key does not work. I was told they had an issue with people getting locked out early before check out time and concerns was voiced to management. Please address the issue soon. Thanks.

Hello it was great

Hello it was great

The wall had a brown sticky substance on it, the sheets weren't the cleanest still had spots in them. The elevator button was broken you could see the wires.

The wall had a brown sticky substance on it, the sheets weren't the cleanest still had spots in them. The elevator button was broken you could see the wires.

Front desk staff were very kind. Room itself was ok. This is a fine place to stay for a night or two, but it was pretty noisy.

Front desk staff were very kind. Room itself was ok. This is a fine place to stay for a night or two, but it was pretty noisy.

Room was clean, staff was curtio

Room was clean, staff was curtio

Yes

Yes

It was so clean staff was so nice everything was amazing will definitely stay here again!

It was so clean staff was so nice everything was amazing will definitely stay here again!

Yes it was okay just didnt like the fact i paid for a balcony room but received a patio room and also they make you walk through the whole building to get to your room when they have access doors but the key cards dont work for them other then that it was a comfortable stay.

Yes it was okay just didnt like the fact i paid for a balcony room but received a patio room and also they make you walk through the whole building to get to your room when they have access doors but the key cards dont work for them other then that it was a comfortable stay.

This was a staycation for me and my wife on my birthday. The staff was great, rooms clean. Only negative was the a/c unit did not work well. But this was a small issue. Overall I will recommend Sonesta to friends and family.

This was a staycation for me and my wife on my birthday. The staff was great, rooms clean. Only negative was the a/c unit did not work well. But this was a small issue. Overall I will recommend Sonesta to friends and family.

Great staff courtesy

Great staff courtesy

The room for sure it was pretty good. The only thing we really didn’t like is the mini fridge had water leaking in it. The other thing we really didn’t like was we really couldn’t enjoy looking at tv cause yall basically didn’t have any channels we could look at so we were forced to look at anything and it kept saying no signal and that was terrible. Then on top of that the ac in the bedroom room was tripping we wanted heat to be coming out it was blowing out cold air so we turn it off and let the heat from the other section of the room get in there. The shower wasn’t all that good either cause the water was luke warm and I like hot showers. Oh and yall definitely shouldn’t advertise a balcony because I don’t know what that was a brick wall and you barely could turn around out there so that was a bust. But other than that it was a pretty decent room.

The room for sure it was pretty good. The only thing we really didn’t like is the mini fridge had water leaking in it. The other thing we really didn’t like was we really couldn’t enjoy looking at tv cause yall basically didn’t have any channels we could look at so we were forced to look at anything and it kept saying no signal and that was terrible. Then on top of that the ac in the bedroom room was tripping we wanted heat to be coming out it was blowing out cold air so we turn it off and let the heat from the other section of the room get in there. The shower wasn’t all that good either cause the water was luke warm and I like hot showers. Oh and yall definitely shouldn’t advertise a balcony because I don’t know what that was a brick wall and you barely could turn around out there so that was a bust. But other than that it was a pretty decent room.

It was ok it was a little hectic due to Valentine’s Day. I was put in a room with no ac and mildew smell. The hotel then didn’t have a room with balcony available so I basically got a down grade for my room because they didn’t have what I asked for available

It was ok it was a little hectic due to Valentine’s Day. I was put in a room with no ac and mildew smell. The hotel then didn’t have a room with balcony available so I basically got a down grade for my room because they didn’t have what I asked for available

Will definitely stay here again.

Will definitely stay here again.

Staff was courteous. I requested a balcony and received a porch. On day two I realized the door didnt even open and was off its track. I had paid extra and it wasn’t even worth it.

Staff was courteous. I requested a balcony and received a porch. On day two I realized the door didnt even open and was off its track. I had paid extra and it wasn’t even worth it.

My room was extremely clean and the staff was phenomenal.

My room was extremely clean and the staff was phenomenal.

The telephone in my room did not work. There was trash on the balcony. My key would not unlock any of the outside entrances. The front desk magnitized my key three differant tines and still did not work.

The telephone in my room did not work. There was trash on the balcony. My key would not unlock any of the outside entrances. The front desk magnitized my key three differant tines and still did not work.

Clean rooms and friendly staff 😃

Clean rooms and friendly staff 😃

Our room was nice and clean and very comfortable.

Our room was nice and clean and very comfortable.

Didn't clean room. Hence no towels. When I called front desk phone didn't work . When I went to front desk to get towels they handed me 1 . No coffee ( not sure it was free or not ) but even if I had to purchase since there was a Starbucks kiosk it was not available . There are other options in the same area to pick from... just saying .

Didn't clean room. Hence no towels. When I called front desk phone didn't work . When I went to front desk to get towels they handed me 1 . No coffee ( not sure it was free or not ) but even if I had to purchase since there was a Starbucks kiosk it was not available . There are other options in the same area to pick from... just saying .

Was good

Was good

The rooms are always clean and staff friendly.

The rooms are always clean and staff friendly.

Very clean and tidy. Nice staff very friendly and accommodating. Just what was needed after AMERICAN AIRLINES BUMPED ME FROM THE FLIGHT. CONNIE THE TRAVELER

Very clean and tidy. Nice staff very friendly and accommodating. Just what was needed after AMERICAN AIRLINES BUMPED ME FROM THE FLIGHT. CONNIE THE TRAVELER

staff helped me out Alot when I was in a jam

staff helped me out Alot when I was in a jam

Courteous staff

Courteous staff

Room sheets were dirty. Our first room was occupied opened the door someone things were in there. Second room was not cleaned properly. Manager was not accompanying at all. No breakfast options at all. Facility not clean.

Room sheets were dirty. Our first room was occupied opened the door someone things were in there. Second room was not cleaned properly. Manager was not accompanying at all. No breakfast options at all. Facility not clean.

Very courteous as always when I stay.

Very courteous as always when I stay.

The room was clean and cozy! The staff was friendly and knowledge and made the checking in and out extremely easy and fast.

The room was clean and cozy! The staff was friendly and knowledge and made the checking in and out extremely easy and fast.

Cleanliness

Cleanliness

the room and stay was amazing

the room and stay was amazing

Everything was great!!!

Everything was great!!!

Clean room

Clean room

The front staff is ver pleasant and professional

The front staff is ver pleasant and professional

Nice place wonderful front desk clerk. Only issue was that they didn't gave the option to go onto platforms to see sign in and see yoyr movies etc. You have to have this instead of being for to watch cable tv where some of the volume didn't work on some channels

Nice place wonderful front desk clerk. Only issue was that they didn't gave the option to go onto platforms to see sign in and see yoyr movies etc. You have to have this instead of being for to watch cable tv where some of the volume didn't work on some channels

Clean room

Clean room

No hot water during my stay. No communication about this issue at check in.

No hot water during my stay. No communication about this issue at check in.

There wasn’t breakfast or coffee as stated when o booked. I didn’t find out until I checked in.

There wasn’t breakfast or coffee as stated when o booked. I didn’t find out until I checked in.

Clean room quite stay

Clean room quite stay

Needs an upgrade.

Needs an upgrade.

Room exceeded expectations. Very nice accommodations, comfortable bed

Room exceeded expectations. Very nice accommodations, comfortable bed

5 stars.

5 stars.

Room was okay toilet got stopped up and had to change room and the other room didn't smell fresh. But other than that had a nice stay

Room was okay toilet got stopped up and had to change room and the other room didn't smell fresh. But other than that had a nice stay

So dirty All bed sheets nasty and i find blood on the sheets Nothing clean Be aware

So dirty All bed sheets nasty and i find blood on the sheets Nothing clean Be aware

I hardly ever have any problems when I stay here. Rooms are very clean, the grounds are not trashy and everything works..

Staff.

Room was clean no issues ..Staff was very polite and knowledgeable...I didnt get the breakfast...The room didnt have any type of odor Heat worked very well

Clean

Walked into 54 degrees with AC on…no breakfast available. Front desk lady was very short and rude with me while checking in

I gave this 4 stars for convenience and for the bed and pillows that were very comfortable! But the sink was broke, there was not a safe in the room and the hotel was not fully booked but we were placed in the very back of the hotel. Other than that our stay was pleasant and just needed a couple of updates.

The room was clean and spacious. There were issues getting into our room (our keys and then the main key did not work). They quickly responded and switched rooms. We have stayed here multiple times while our daughter was at UNCC and have been pleased every time.

Pros: close to campus, affordable, clean rooms, large dispensers of soap, lotion, etc. (vs. awkward small bottles) Cons: Internet was down for most of my stay and I got no updates on access so missed two deadlines. Coffee urns used to be in lobby but are now behind the reception for a a fee, The site says they now charge for parking, although they didn't (perhaps because occupancy was low). Booths for cafe are really shabby.

Clean and quiet. My 3rd stay no issues.

Staff was amazing but honestly the tub had a whole lot of hair! I had to end up cleaning it myself. Everything else was great.

Room did not get cleaned when i step out staff was not friendly and breakfast u haf to pay for it even though on the app it said continual breakfast.

Clean

Rooms were very clean, staff were very nice and attentive! Thank you for a great hospitality!

Rooms could’ve been cleaner

Really quick and timely check in. Very clean room and no issues

The room was not as clean as it should have been. Definitely neglected. Visibly unclean bedspread, unclean tub, and poorly vacuum carpet. They were short staffed as well. I have been here before and it was not in this type of condition

Fast check in and clean

I stayed here for one night in November 2025, and while the front desk staff was genuinely helpful and attentive when I interacted with them directly, the experience was ruined by major communication gaps that caused unnecessary frustration and stress. For instance, I reported a potential safety concern in my room (a noticeable burning smell) late in the evening, and was promised a quick follow-up within 10 minutes—but nothing happened, no call or update overnight. Then, upon briefly stepping out the next morning, I returned to find my room key deactivated and the room reassigned without any prior notification, forcing me to scramble and deal with relocated belongings. These lapses in follow-through and internal coordination turned a simple stay into a chaotic hassle, despite the convenient location. I wouldn't recommend this hotel until they fix these issues to prevent similar problems for others.

Great property N great staffs ver easy to get around the city

Clean rooms . Friendly staff

C

Room wasn’t good. There was no breakfast though that was included in the price while booking the room.

Will stay here in future !

The room wasn’t bad. However the experience on the premise was terrible. It was unnerving to know that there were no cameras in the back of the hotel where three break ins occurred.

The hotel is definitely subpar. The hall way carpets are dirty, rooms are out dated. My tv couldn’t access Netflix… etc. walls are thin as I could hear my neighbors and their nonsense all night.

Breakfast was advertised, even signage in the elevators but the front desk staff said they did not do breakfast. I have no idea when they last cleaned the carpets throughout, but they were filthy. In our room we were sold a 2 queen bed room and it was 2 doubles, the carpets were dirty. The pillows were terrible and the bed linens consisted of 2 sheets and a thin blanket. Would not ever stay at a Sonesta again.

Our room was musty. Stains on the drapes and walls. Icky would not stay here again

Staff was courteous.

Thought there was a breakfast but only a coffee cart. Needs some updates.

Nice room, friendly staff

The bathtub wouldn’t drain. We ended up leaving because we felt unsafe.

Was very pleased with the site for cleanliness and comfort for a reasonable price.

Lots of restaurants nearby. Was clean and room was nice. Breakfast not included

Dominigue was amazing at check in. It was quick and she gave us exactly what we asked for

Rude staff. Called to reschedule my stay, the person asked me everything I had just told her, including when my stay was. When I told her she laughed and said there’s no refunds or rescheduling. As if I hadn’t started my call with the date I was suppose to check in.

Good hotel for price. Moderately condition, with older TV, a bit worn facility overall. No complaints.

* The bushes and grass hadn't been maintained in quite a bit. * The carpet in the hallway, especially near the back entrances, were visibly dirty * Check in didnt take long, but did not feel welcoming. Basically was handed my key and that was about it. The amount of space was sufficient, but there was nothing welcoming about it. The curtains had a noticable tear. The check out process was a little warmer than check in. I had originally planned a second stay because i was going to be in Charlotte twice in October, but that changed within the first night of staying.

Have a good stay at this location. Convenient spot next o a bunch of restaurants and two different light rail stations.

We paid for breakfast but the hotel staff, at check in, said there was no breakfast offered. We got breakfast in the morning and when checking out were advised their breakfast was a cup of coffee and a few items from a cart. We had already eaten since we were told there was no breakfast. The offering was worth less the $2 anyway, so having paid $17 for 2 of us was extremely overpriced and misleading. I will be requesting a refund of the breakfast cost

Very clean and incredible staff

Nice Hotel, good area for getting to the track

Needs breakfast buffet

Not what I expected from pictures very dark rooms but very nice staff and helpful

The only good thing I can say about this place was the bed. Other than that, it was not a good place to stay even for a night. We had a cockroach scurry across the desk while eating. The curtains also had this big brown stain on them. The pull out mattress had stains as well. The lady who checked us in was rude too.

I love the area, it's close to campus but not too close to be crowded. There's excellent shopping and both fast food and restaurants within walking distance or a short 1/4 mile drive. Those are walkable too, but would not suggest crossing the highway in front; the drivers are not attentive and do not break for pedestrians crossing at the lights let alone trying to jaywalk. My only complaint is that the TV was an older model that had poor reception and quality. If you did get a station to come in, it was extremely pixilated. There were only 4 that would come on and only one that stayed on. Was glad I went to the book store before settling for the evening.

Rooms are nice with all amenities needed for the usual traveler. Didn't get any of the grab and go breakfast, but I'm sure it's fine. Staff nice, clean property, would come and stay here again.

Carpeting in hall with multiple stains, felt unclean. Unable to utilize phone system to even discuss early check-in. Bed too hard.

Clean room

Great service

Y

Front desk check in sucked. Worker just had an attitude with checking everybody in. Place is standard, nothing fancy. Clean. Parking was a little hard to get, it was packed. It did its job. Stayed for 1 night, for a jiujitsu competition. Would recommmend, pricing was good.

The rooms were nice and clean, there were only two bath towels in our room for four guests, not sure why they would only put two bath towels in a room designed for four people. For that price point there should be a free continental breakfast but instead you have to buy anything you want from the continental breakfast. There is a Chick-fil-A right next-door, so that's convenient. Overall a really good hotel and I would stay here again.

Friendly staff, closer to PNC music pavilion

Ghetto. Hotel smelled like weed. Carpet in the hallway is filthy

The staff were incredibly helpful and very professional and nice

The room was small but clean bed was comfortable bathtub was clean staff was very nice. Only bad part they dont have real breakfast just apples and bagels cereal.

The balcony

Did not have breakfast.

Overall good

The AC unit was very loud at times, the door fell off the cabinet housing the fridge, there was not a convenient way to the outside courtyard. Overall it was not as well kept as the other Sonesta we have visited. The hotel could use some work but overall it was ok.

The couch was dirty but the location was good and appreciated the early check in

Nice hotel. Staff friendly and helpful. Would stay again

Check-in was quick and easy. Staff was very friendly and polite. Room was clean and the space was good. Definitely recommend staying here and we will definitely stay again.

I arrived at 10:30 Friday night. Don’t know why the terminal wouldn’t take my card so I was forced to use my Cash App card (definitely don’t know when I’m getting my 100.00 incidentals back) the elevator is definitely unsafe! it closed on my 70 year old grandma’s arm 2x and it almost closed on my 7 year old daughter. Definitely would have taken her hand off had I not pulled her out of the way. There was a ring around the tub when we got into our room and no one had used the shower yet let alone taken a bath. Also there was a toothbrush and tooth paste that didn’t belong to us in the room which let me know the room wasn’t cleaned at all. I couldn’t ask for another because it was late and the very next day the hotel was sold out. They didn’t accept any cash onsite so I couldn’t buy water unless I had my card. I wanted to bring these concerns to someone’s attention but there was always a line and I was there for a church event so I was pressed for time. Tried to tell the young lady at the desk about it at checkout and she basically waived me off. Honestly I need a refund

Hotel staff was very accommodating and friendly.

Had no pets.

The hotel is aging poorly. You can tell they have renovated it but it is still in rough shape in certain places. Seems maintenance may be lacking a bit. The place is fine, but the advertising has to be false. I paid for a King bed in a room with a pullout couch. I was given a handicap room with a bathroom that needs upgrading badly and 2 full size beds barely big enough for me to fit on. They were quite firm. The advertising shows sizeable rooms with a quiet area around it and a nice courtyard with pool. It is not close to that and apparently the rooms are all the same size. Needless to say not getting what I paid for and the misleading stuff turned me off. But otherwise it’s a good place for a 1 night stay

The balcony was subpar. The curtains were stained from water damage( I hope) the couch was stained. The office chair had a burn in the cushion. In addition to that when we called to ask when was breakfast was served; we were advised from 7am-10am. However, when we came down to ask where was the breakfast the desk attendant said they don’t serve breakfast at the “Select “ locations. My asked are you sure to the attendant and she said there is a group that made reservations for breakfast. The website stated there is a continental breakfast with no mention of for a select group. It was also plastered in the elevator that breakfast was available. I have no desire to state at your location again. There was no ice machine on my floor. Please see all pictures included.

Checknin with ease.

Yes

Always clean and accessible

Poor customer service.

I would stay again

Convenient

This is an older property that is in good shape everything was clean and in working order.

Lobby and courtyard are updated but rooms are dated. Overall fine stay, nothing special. As expected.

Great deal

Great

Good place for the nearby concert venue. Plus a restaurant next-door. Plenty of ride shares available.

The elevator was making some strange noises and the room had a faint odor of cat urine.

Great location and nice staff

Staff

Great room with an affordable price.

Nice

The location was great for my needs.

I DID NOT EVEN STAY AT THIS PROPERTY THAT I BOOKED AND PAID FOR BECAUSE THE MINUTE I WALKED IN I WAS DISRESPECTFULLY GREETED WITH WE DON’T HAVE EARLY CHECK IN SO IF YOU ARE HERE FOR THAT COMEBACK WHEN IT IS CHECK IN TIME. NOT A WELCOME, NOT A HELLO, NOT HOW MAY I ASSIST YOU, OR ANY PROFESSIONAL GREETING. I WAS STILL 10 FT AWAY FROM THE DESK WHILE THIS HAPPENED. DURING THE BRIEF RUDE DISRESPECTFUL CONVERSATION IT WAS SAID THAT I SHOULD KNOW WHAT THE CHECK IN TIMES AS STATED IN YOUR BOOKING. WELL I DID READ THAT AND I DID KNOW WHAT TIME CHECK IN TIME IS BUT MANY PLACES ALLOW YOU TO CHECK IN EARLY OR PAY A FEE TO DO SO. WELL I DIDN’T HAVE ANYWHERE TO JUST GO HANGOUT FOR 3 HOURS BEING MY CHILDREN AND I TRAVELED FOR OVER 3 HOURS TO GO TO A SHOW THAT EARLY PARKING STARTED BEFORE THEIR CHECK IN TIME. I ASKED IF THE AMENITIES SUCH AS THE POOL COULD BE UTILIZED LIKE MANY PLACES AND THE RESPONSE WAS NO YOU CAN USE THEM AFTER CHECK IN. DUE TO LIMITED SPACE FOR THIS REVIEW THIS IS JUST PART OF IT AND THE REST WILL BE SENT TO THE BBB CORPORATE AND ANYWHERE ELSE AVAILABLE TO FILE A COMPLAINT. I DID NOT RETURN TO THIS ESTABLISHMENT AND STAYED AT ANOTHER LOCATION. THEY ARE REFUSING TO REFUND MY MONEY DUE TO THEIR GROSS NEGLIGENCE AND DISRESPECT WHICH IS AS EXPECTED. I ASKED THE RESTAURANT NEXT DOOR IF THEY HAVE EVER HEARD ANYTHING GOOD ABOUT SONESTA HOTEL AND IT WAS NOT AT ALL. ANOTHER HOTEL SAID THEY ALWAYS HAVE ADS ON INDEED FOR HIRING AND NOW WE SEE WHY. THEIR REVIEWS ARE A SMOKESCREEN!

We reserved the room for one night while attending a concert. Upon arrival, we noticed a strong mildew odor in the room. The bed sheets were stained, and there were discarded needles and beer bottle in the parking lot, which raised serious concerns about cleanliness and safety.

The hotel was nice enough, but the area was kind of loud. Also, felt a little nickeled and dimed. Parking was $5, which isn’t a big deal, but it would have been nice to be included. Breakfast was kind of sad - just a cart with some pastries wrapped in plastic for $4 apiece. And they didn’t have complimentary coffee.

Great hotel in a very good locations. Really close to food, shops and some entertainment.

First problem was that I reserved a balcony was given a patio the shower didn't work and the tub was not clean My room was switched but the ac on the new room was stick on 68 the control panel on the wall would not let us change the settings

Clean and friendly reception

I always stay here. The staff is extremely attentive and accommodating.

Wifi sucked, beds smell, fantastic caretakers and staff tho

Great staff - courtesy

Stay was pleasant

The saying you get what you pay for is applicable here. The price was decent. The facility was dated am with signs of age.

It is good for a one night stay only

Great location. Rooms are outdated and old looking. This hotel could definitely use some renovations. It even has an old stale smell.

This was a last-minute booking as the hotel we booked previously misrepresented it's location being close to UNC Campus when it was not. We were lucky enough to get into Sonesta Select and had a great stay. I will remember this hotel when we make future trips to campus to visit our daughter.

The bathroom was really nice but the room was pretty small.

Check in was easy

Excellent choice for a peaceful and relaxing stay

Freindly and warm atmosphere

Nice property and nice clean room.

I have not received the $100 deduction

Only thing I didn’t like is there is no free coffee in the lobby. You do have coffee in the room but it’s always bad

Staff friendly. Room wasn’t ready until well after 4pm check in time. Breakfast area signs stated open daily at 7:00 am. 9:00 am still not open.

El TV tiene mala imagen

I liked how clean and comfortable the room was

Nice hotel. Had a courtyard room near the pool. Front desk, staff exceedingly nice and helpful. Small fridge in microwave in each room. Free Breakfast was not available yet because not high season.

Didn’t like the $100 deposit.

The gentleman that checked me in was wonderful!! Wish I knew his name.

I will definitely be there again.staff and room was great..i actually stayed 3night then left travel and ame back for another 2 days was awesome love this place..very clean ..

I wish there was a morning coffee pot downstairs, the little ones in the room are nice, but the coffee is not as good.

Polite and easy going staff and the room was very clean

Room was clean and excellent

Chose hotel #1for the offering of suites w/separate room w/sofa bed (not comfortable but functional. Close to PNC, but w/traffic will take 30 minutes.

Other than that, it's in a convenient location for those that would be traveling to a concert at the PNC Pavilion.

This property really needs some TLC.

Bathroom should have 4 not just two towels. TV was placed in awkward spot.

I pulled up at 11pm it was guys all in the parking lot smoking and being loud and ghetto

great

Zero complaints, good stay and good hotel.

Overall it was good but the Wi-Fi is terrible tho

My stay was overall pleasant, and the accommodations were generally comfortable. However, I had to give a lower rating because the sofabed had visible dark stains when we pulled it out. As a result, my nephew opted to sleep on the sofa instead. Unfortunately, the next morning, we discovered ants crawling on his electronics, which was concerning. I hope management addresses this issue for future guests.

Stayed two nights July 18,19. 2025

It was cool

I had an excellent visit! Such a nice and clean hotel with a beautiful view of the pool and city. The only qualm that our family had was that the pool could be kept open a bit longer than 8pm. Besides this, the gym was the best part; very clean with nice equipment and air conditioning!

Was very good no issues

Short visit but loved the stay

Nice property and staff! Super welcoming!

Great quiet kids loved the pool

It was a good stay... The room was clean as well as the balcony and well supplied, no complaints whatsoever... money well spent...

I had never heard of nor stayed in a Sonesta. Other hotels in the area were very expensive so I took a chance on Sonesta. It exceeded my expectations. While not luxurious, it is very nice, clean, well run and good value for the cost. I will look to use the brand again in the future.

The hotel is very dated. We had stains on our carpet. The furniture should be upgraded. A fee for parking. My first and last time.

It did what it needed to do pool not that deep but it was okay. We enjoyed our stay overall

Lipstick on a pig. Won’t ever stay here. There are other newer options for similar price

Very nice room, affordable and had a cute courtyard. Easy to check in and had great food in walking distance

The room was nice. The front desk associates was very helpful. The fridge in my room eas not working properly and I didn’t know until it had messed up my food.

Breakfast was less than expected.

Always a pleasant experience

Everything

It was a great stay

Stay was very pleasant. Nice room. Clean bathroom. I would have given it 5 stars but the carpets in the corridors were very dirty. A couple of maintenance items to take care of. But overall, nice.

It was coo but I needed help getting to the breakfast in the morning nobody helped

Great location and surrounding area

It's a very nice hotel I've stayed there a number of times I will do so again

BEWARE DO NOT STAY HERE. First room provided was in shambles. Not suitable to be used. They provided an "upgrade", which was suitable for sleeping in but still smelled, was not very clean and drawers would not close. This place needs to be torn down. I can't believe people rated this place high in cleanliness in reviews.

Enjoyed the pool at my stay clean and convient to ither reaturants and quiet

Room was really average and cleanliness was fair. Back of sink had hard brown stuff and a few things around the room. Tried to check in a little early which I’m usually able to do. Women working at check in was very unpleasant and told me to come back in 20 min. By the time I got back (20 min later) she was no longer working. So a gentlemen checked me in. He was average.

El hotel está bien para el precio, la zona es muy tranquila,

Great!

Nice stay

Terrible service terrible staff dirty and rude and they charge what they want when you get there

Great stay

Staff should be more

Super helpful front desk team, comfy bed, had a little fridge and microwave in the room. Right across the street from a Chinese buffet and chick-fil-A

We had to request room change upon checking in because of noise and the smell of weed in the hallways We did not feel safe. There was a wall that was broken as if kicked. The hotel is very dated. There was no breakfast like other locations. Walls were not clean, coffee maker broken.

Pricing is reasonable and the property is really clean.