La Quinta Inn & Suites by Wyndham Charlotte Airport South

Needs a remodel real bad! Outside and inside is very dingy and dirty in some areas. The hallways and room itself had a strong piss smell. Curtains and lamp had stains on them. Pillows were hard. Paint peeling off the walls. But hey, I’ve seen much worse. Only needed the room for the night so it served its purpose. Probably won’t stay here again though.

Carpet needs cleaning. Besides that everything was good.

Very old and rundown. Key card did not always work. Took breakfast to the room. Within minutes of finishing there was a cockroach on my banana peel

A/C was working well and must be new. But the hotel in general was not well maintained. Carpets were stained; bathrub ugly; elevator squeaked, breakfast was rudimentary and they didn't even have light roast coffee.

Had to kill a cockroach and my key stopped working twice but I enjoyed the bed and air conditioning.

please fix your locks issue. this has been going on for over 6 months.

Pride and Quality starts from the top. Owners...Managers...staff. if the top does not care that the hotel is poorly kept then why should the staff. I will never stay at this or any of their brand hotels again

Friendly check in. Shuttle to the airport.

The room was clean and comfortable. Staff was friendly and helpful. Was very impressed and will book again if I go back to the area.

Nothing I never got my 100 dollars deposit back

Good people work there Construction

Nothing We had roaches in our room and checked out at 2:15 am in the morning.

The room that was assigned to us had a rip in the carpet. Anethestically unattractive and possible hazard. Wall was marked up and there was black staining above the bathtub. (which is probably from mildew). Still unacceptable. Requested a new room and staff was wonderful. New room was clean and nice. Outside of the building needed a good power wash and garbage needed to be picked up. They were in the middle of renovating. This did not bother me but may other persons. Breakfast was okay. I poured out orange juice to take my medication and when I looked into the glass there was all of these black small dots. Have no idea what is was. I let the young woman preparing breakfast know and immediately she removed the container of the OJ and the Apple Juice. Cleaned the containers and the machine and re stocked it. Staff gets 5 stars. Owners of the building not so much.

I didn't eat breakfast during my stay No complaints

It’s ridiculous to keep a hotel open and charge guests for rooms while construction is happening throughout the property.

Superb

Superb

The rugs had holes, dirty carpet, I would not recommend anyone stay at that hotel. It was disgusting..

Inexpensive NA

Inexpensive NA

The rugs in the hallways were very dirty. The elevator was also dirty. Air was not working in the lobby felt like I was standing in a sauna during check in. The room itself was ok nothing to rave about

Elevator only one worked and it was so slow.

The location was perfect for where I needed to stay in Charlotte. The rugs in the hallways were very dirty. The elevator was also dirty. Air was not working in the lobby felt like I was standing in a sauna during check in. The room itself was ok nothing to rave about

Quiet and coffee Elevator only one worked and it was so slow.

Pleasant

My key card for accessing my door malfunctioned consistently for the first day of my trip despite multiple trips to the front desk to ask for help. The kind lady who was on duty on the second night fully resolved it . Sadly by then half the trip had been used up getting locked out of my room.

Do not stay here. They will approve late check out and then bang on your door and call the phone and tell you to leave. And will also charge your card 30 dollars and neverrefund you.

Do not stay here. They will approve late check out and then bang on your door and call the phone and tell you to leave. And will also charge your card 30 dollars and neverrefund you.

Passable

Rundown and derelict!

Was very disappointed with my stay hotel looks good in photos but hotel is very old and outdated. Very misleading unfortunately. Staff was nice. Breakfast was disappointing not much to offer.

The front desk person at check-in was nice. The carpets need a deep cleaning

since went through service when mistaken booked wrong size room was upcharged 91 to upgrade room. Just wanted to stay in same room since had already stayed a week.rooms are listed as exective king suite and king suite

the staff was excellent on any shift. very clean building .breakfast simple convient. the elevator on end stayed needed repairs. decor a little outdated, and wi fi was awful had to connect my service to work . also needs a business center.

the staff was excellent on any shift. very clean building .breakfast simple convient. the elevator on end stayed needed repairs. decor a little outdated, and wi fi was awful had to connect my service to work . also needs a business center.

The front desk person at check-in was nice. The carpets need a deep cleaning

since went through service when mistaken booked wrong size room was upcharged 91 to upgrade room. Just wanted to stay in same room since had already stayed a week.rooms are listed as exective king suite and king suite

I

Nice room with comfy beds and good breakfast! Close to CLT airport with free shuttle service. The shuttle does not start in the afternoon until 5:00pm. We landed and cleared security 2:00pm which caused a 3 hour wait before shuttle service. Also, the shuttle was 1 and 1/2 hours late picking us up, which resulted in a 4 and 1/2 hour wait at airport after a very long flight from Paris. We had planned to drive home that day, but because of the shuttle delay, we ended up spending another night, adding to our travel costs.

Nice room with comfy beds and good breakfast! Close to CLT airport with free shuttle service. The shuttle does not start in the afternoon until 5:00pm. We landed and cleared security 2:00pm which caused a 3 hour wait before shuttle service. Also, the shuttle was 1 and 1/2 hours late picking us up, which resulted in a 4 and 1/2 hour wait at airport after a very long flight from Paris. We had planned to drive home that day, but because of the shuttle delay, we ended up spending another night, adding to our travel costs.

Very old and worn. Breakfast was very limited.

Easy in and out to highway Very old and worn. Breakfast was very limited.

En los pasillos las paredes estaban descascaradas y la alfombra rota. La habitación vieja y las alfombras sucias. Había hasta un pelo en la sábanas

It was great

Location staff Dated decor

Dated decor

The entire hotel was disgusting, trashed, extremly dirty. Excessive stains, horrible smells throughout the whole hotel. Dingy, grity, smelly, hotel. Multiple vomit stains all over the elevator door, all over the hallway carpet. The door locks on the room were trashed, hanging off, unsecure. Air conditioner unit was broken, curtains torn and dirty, bathroom tube was stained. I would sleep in the airport before returning to this facility.

The bed ws comfortable. The entire hotel was disgusting, trashed, extremly dirty. Excessive stains, horrible smells throughout the whole hotel. Dingy, grity, smelly, hotel. Multiple vomit stains all over the elevator door, all over the hallway carpet. The door locks on the room were trashed, hanging off, unsecure. Air conditioner unit was broken, curtains torn and dirty, bathroom tube was stained. I would sleep in the airport before returning to this facility.

Passable

The location It was ABSOLUTELY FILTHY! From the moment you walked in the door and got worse the further you went in. It smelled like weed and the humane society. I was stuck as I prepaid for the room. The elevator didn’t work properly; only stopped on certain floors. Luckily, my closet was on 2 as I simply used the room to house my luggage because I refused to sleep there resulting in $250 for 3 days of closet space being diabolical. And let’s not forget that only the front desk staff spoke English, the vagrants hanging in the lobby/parking lot, the crack/meth heads living in the hotel, the nor the folks sleeping in cars on the parking lot.

It was cool Cleanliness and Prostitution traffic

It was cool Cleanliness and Prostitution traffic

The whole place smelled like pee and cigarettes. The floors of my room were wet, the air pump pee smelling air out, everything was outdated and just felt gross overall in that hotel but they don't offer refunds so I had to stay. Everything felt, smelled and looked disgusting and smelled of pee and cigarettes.

Pleasant

The whole place smelled like pee and cigarettes. The floors of my room were wet, the air pump pee smelling air out, everything was outdated and just felt gross overall in that hotel but they don't offer refunds so I had to stay. Everything felt, smelled and looked disgusting and smelled of pee and cigarettes.

Passable

Room was very clean. Hallways and Elevators need some tlc

Staff was nice and helpful. My stay was wonderful.

Room was little dirty and smelled like smoke

the price for the room and the room were excellent.

Staff was courteous, AC and parking was fine. Water took too long to get hot and mattress was extremely uncomfortable, there was a dip in the mattress.

The front desk clerks, all were very kind and professional.The breakfast was very good. It saved me so much money and the coffee was wonderful. It was better than Starbucks. I loved everything there was nothing I didn’t like

The front desk clerks, all were very kind and professional.The breakfast was very good. It saved me so much money and the coffee was wonderful. It was better than Starbucks. I loved everything there was nothing I didn’t like

Place smelled terrible and stained worn out carpet everywhere. Lock broken on door. Dicey area.

Very old hotel, need to be updated

Carpets are dirty , people where smoking vied and it was intoxicated I could not breathe

Carpets are dirty , people where smoking vied and it was intoxicated I could not breathe

I didn’t wake up for the continental breakfast. I work until around midnight so I usually sleep from 3 until between 10 & 11 am. The hotel was pretty beat up and there has been what looks like quite a bit of vandalism. Some of the doors on the third floor look like they had been kicked in and didn’t look very secure. My room was OK, but when I first entered and tried to turn the desk lamp on, I found its lightbulb broken on the floor. Half the lamps in the room worked which I informed the front desk about 15 minutes after I checked in. The bathroom toilet has some stains on it and didn’t look completely clean. For the price of the 4 day 3 night stay, I believe I got what I paid for. The couple good things were that every staff member I met was really nice and professional and my room was really quiet. I didn’t hear hardly anything from the outside of my room. If you are on a budget and need a place to stay, La Quinta Inn suites is a decent choice. Just remember, when they check you in, your reservation price does not include the $100 security deposit that you get back and try not to look at the hallways too closely.

Good

The receptionist was awesome

The receptionist was awesome

Nothing It was late in the evening when I checked in. The guy at the front asked me if I had any animals and I said no. He gave me two keys and neither one worked, so I had to go back down and wait in line again to get two more keys and one worked. When I got in the room the overwhelming smell of pee was in the room, so I opened the window. Then I smelled the bed to make sure it wasn’t the bed. I was so exhausted at this point and I knew I only had about 8 hours before I had to catch my plane so I kept the room.

Utter It

Utter It

Nothing It was late in the evening when I checked in. The guy at the front asked me if I had any animals and I said no. He gave me two keys and neither one worked, so I had to go back down and wait in line again to get two more keys and one worked. When I got in the room the overwhelming smell of pee was in the room, so I opened the window. Then I smelled the bed to make sure it wasn’t the bed. I was so exhausted at this point and I knew I only had about 8 hours before I had to catch my plane so I kept the room.

Room smelled like cat pet. Carpet had stains everywhere.

It is a dirty place; from my point of view, it is uninhabitable—it is extremely dirty.

Doors slammed all night, syringe and needle in the parking lot behind out vehicle, carpets throughout the hotel were filthy, furniture falling apart in room, could not access exit door with key card because lock was broken so the only way in or out was at the opposite end of building from where our room was. Would not stay here again

It did have a breakfast, but it was limited in selection.

hotel was better than most we used during our trip. It did have a breakfast, but it was limited in selection.

Bad

The property was extremely close to my job interview site. The property is in very poor condition overall. There are clear issues with both appearance and upkeep throughout the building. I noticed signs of severe water damage, visible stains in multiple areas, and a generally unpleasant odor in certain parts of the property. The room itself did not feel properly maintained. The paint is heavily damaged, and both the tub and bedding appeared stained, which made it difficult to feel comfortable or at ease during my stay. Overall, the condition of the property did not meet basic cleanliness and maintenance expectations. Significant improvements are needed to ensure a comfortable and sanitary experience for guests.

Dirty and stained carpet in the hall and room. Bathtub in bad shape due to cracked enamel.

Did not eat breakfast For starters the bathroom sink was to where they have the stopper to hold the water in was broken off, the floors in the bedroom was very run down & the hard wood floors were very lumpy, the floor had had lumps in them. The freezer in the refrigerator was frozen over & the rack for the freezer was missing, couldn't even place anything in the freezer part of the refrigerator. The ice machine on the 3rd floor was not working, I had to go all the way on the 1st floor just to get from the ice machine & my room was on the 3rd floor. My check out time was at 11 AM, I checked out at after 8:30 AM

Safe and comfortable. Breakfast included at a fair price. Dirty and stained carpet in the hall and room. Bathtub in bad shape due to cracked enamel.

Did not eat breakfast For starters the bathroom sink was to where they have the stopper to hold the water in was broken off, the floors in the bedroom was very run down & the hard wood floors were very lumpy, the floor had had lumps in them. The freezer in the refrigerator was frozen over & the rack for the freezer was missing, couldn't even place anything in the freezer part of the refrigerator. The ice machine on the 3rd floor was not working, I had to go all the way on the 1st floor just to get from the ice machine & my room was on the 3rd floor. My check out time was at 11 AM, I checked out at after 8:30 AM

Everything dirty

Carpet stained and needed to be replace 10 years ago. Bug on counter. Filthy sheets. Room unclean at check-in. Bolt on counter from somewhere. Musty smell. Manager refused to give money back. Will fight in court. This is the issue with booking through 3rd party. You don’t know what you will get and can’t get your money back. It also didn’t seem like a good location to be in.

Clean quiet room. Excellent breakfast Absolutely nothing

Never stayed there could not

The A/C unit was very noisy. As soon as I walked in, the room had a musty smells.

Although I prepaid for two rooms, hotel was closed due to winter storm, so we couldn’t stay there. Despite repeated attempts to receive a refund for non-stay, they’ve refused to do so. For that reason, I have to give the lowest score. Booking.com did nothing to help either.

shower had basically no water first thing in the morning, after running for 10 min, when I asked for a new room all I got was we are booked, i checked out and asked if I was getting refunded for the night we did not stay, still nothing

Staff was friendly, parking was good, breakfast was good.

This place smelled like weed. All the floors are damp or sticky. The halls are dirty the elevator is banged up. The Staff was pleasant and polite during check-in. We left early and just pain the cost anyway to leave.

Was clean and didnt smell. The buidling facilities, rug, walls, etc is very run down, carpets in hall are dirtyj and walls are all dirty and scraped, need paint asap. Door system is old so our room door just didnt open until like the 5th time trying. Door from aide and back didnt open w card key.

Will I never stayed of had a chance to do anything, I try to change the day I went in person 18th and the 19th was the day I was suppose to be there. I cancel plus they told me there was not going to charge me and they said I didn't do anything so poor to me... No no refund and it says it on a policy refund fully no refund so I'm sad about that....

Cleaniess

It was a quick stay. However the property needs a deep clean and maybe some carpet replacement

I booked the room because of the pool. When I got to the hotel the pool was closed and empty. I was very disappointed.

Hslkways and all facilities were dirty. Staff that evening for check in was rude. If you do not want to be in the service industry then get another job. I understand bad moments but they genuinely gave a " Ugh What do you want?" Request

I informed the front desk and he stated i had already been in the room 4 hours he couldn't do anything. I told him to speak to his manager for refunding me and i immediately booked another hotel in charlotte and took an uber there. I still have not gotten refunded for the stay i didn't complete and have expedia looking into the property. I have photographs of the roaches too.

Great overall

Perfect!,

Very disappointed!

Very bad, couldn’t sle

Excellent hotel and staff. Room was spacious and had unique touches like a built in mini fridge and coffee maker. Everything worked and was fine. Water took a little long to get hot but once you figure it out it’s okay. I will definitely be coming back. Thanks guys!

Yes for both

Yes paeking was easy and secure

Roaches in room,

Buen lugar

Elevator was really smelly. Ceiling needs repair, paint and carpet is old and needs to be replaced as well. Staff was great though so it’s not their fault

Airport shuttle was main reason we stayed and it wasn't available, cost me over $60 for cab rides. Hotel is supposed to be smoke free, elevator smelled like an ashtray, 5th floor wasn't much better. Carpets were filthy and stained. If I ever have to travel to Charlotte again I will not use this hotel.

Hotel was not clean and maintenance is needed. Though staff was delightful the facility was not

Yes

Not too clean. Water is dirty also, I had to buy water from outside because I don’t trust the water there, you can see from the pics. Also DONOT eat breakfast there because you’ll get sick, I found there were MOLD all over the bagels they served. When I asked, they didn’t even apologize, and just like yeah we looking into it. Such an unpleasant experience.

Sorely in need of new carpet an fresh paint EVERYWHERE

The room looked nice however I had roaches in my room and got bit by bed bugs

Cleaning is always a problem. Shower had black mold all in the ceiling over head. Mold in the cracking caulking. The shampoo, lotion, body wash, conditioner is always a crap shoot. Just need a housekeeping manager and hotel who cares. Take 4 bathrooms a day to do a deep clean and handyman touch ups and in a month things will be very different.

On need of an extremely deep clean and renovation. Elevator was dimly lit and extremely slow. Hallways leading to rooms smelled heavily of marijuana and curry. The room that I was in was very dated looking and there was no drain stopper for the bathtub. The drain was being held up by a children’s block and there was no drain stopper for the sink. Also, the temperature in the room was not consistent. It was either too hot or too cold. I feel like the breakfast options were extremely limited, and I had to ask for yogurt and a breakfast sandwich. Also, there was dark roast, coffee, and French roast coffee, which were very delicious but in all essence those are the same thing because French roast is a dark roast coffee. Also, the staff used Fabulosa to clean with and true behold personal opinion it does not clean very well and the towels smelled like Jail.

Staff was friendly and breakfast was good (no scrambled eggs though). Parking was right out front, no issues there. Overall, service was fine but some serious updating and cleaning needs to be done.

Terrible breakfast. Actually, nothing to eat. Just bread, butter, cream cheese and cofee with some muffins. No hot breakfast.

⸻ Lowkey… the spot itself was kinda flimsy 😅 but I’m not even gonna lie, the check-in, staff, and room setup were all solid fr. Only thing that threw me off was the key situation… every time I came back, my key wouldn’t work. Had me going back and forth to the front desk just to get it reactivated or replaced. Not the worst experience, just inconvenient for sure.

The elevator was out of order. We had to go up 4 flights with heavy luggage. The bed was sunk down in the middle because the box spring was broken. I had to put a couch cushion underneath the mattress in the middle just to keep my wife and I from rolling down into it. The couch cushions in the room were filthy as was the carpets in the main hallway and in the room. The tub drain was missing. The TV had no connectivity. And when we needed the shuttle in the morning to go to the airport, the staff told us the shuttle was not in service. It's obvious that the owner of the hotel is putting zero money into it. I do not recommend anyone stay here.

Property is dated but my room itself was fine and clean.

Good accommodations and staff.

Decent stay for the price but had to many complications with door and cleanness staff was a help they understand so I can't blame them they did as much as they could

Airport shuttle was not running during the advertised hours. Building and room had a weird smell (although the room cleared out after the AC ran for a bit). Would stay again if I had to, but wouldn't be my first choice.

I've never seen a La Quinta hotel in such dilapidated condition and a staff so discussed that they barely made contact with you

Very outdated, had an awful smell, carpet is disgusting. The place is between Embassy and Marriot and thought it will be a decent place to sleep but to my suprise it was very awful. They gave me a room that smelled weed and cigarettes. They did however gave me another room. We left at 3:30 am as we couldn’t not sleep and stayed anymore. I took a picture of the door. The picture speak for itself.

Was an ok place

Overall, I appreciated how quiet and peaceful my stay was. If the rooms and building itself were upgraded I would stay there again.

Staff was kind and helpful. Getting to the rooms in the hallways was a little dirty but the room was very clean. Overall good experience!

The place looks run down. Especially for a laquinta. NO SHUTTLE!!! i would have booked elsewhere if i had known. They should have offered me a ride to the airport

I am blind, so when I checked in in the evening, the night manager insisted on orienting me to where my room was, and what was in it.

I am blind, so when I checked in in the evening, the night manager insisted on orienting me to where my room was, and what was in it.

The service was good. The room was clean. The carpet was clean. You may need to clean the tub and toilet when you come in, but it looks like they clean the carpet really good. The breakfast was wonderful and there’s a shuttle to the airport.

The service was good. The room was clean. The carpet was clean. You may need to clean the tub and toilet when you come in, but it looks like they clean the carpet really good. The breakfast was wonderful and there’s a shuttle to the airport.

I have called the hotel while I was at the airport after my plane has landed around 9:45PM, to arrange for a shuttle to pick me & my wife from the airport to the hotel, as advertised on Expedia, but I was told, no more shuttle after 9:30PM. The receptionist was rude, didn’t not offer any help or suggestions or solutions to the situation. Of course I was very disappointed, we didn’t know how to get to the hotel at night. It was so scary and dangerous to leave the airport at night time and start searching for taxi with strangers drivers. We called Expedia requested to cancel the reservation, representative has called the hotel to figure out if any help or support we can get, but we got nothing from the hotel. We called the reservation and stayed overnight in the airport awaiting for a connecting flight. Terrible experience, so bad customer service, false advertising, hotel didn’t care about our safety. I would never ever book these type of hotels any more.

I have called the hotel while I was at the airport after my plane has landed around 9:45PM, to arrange for a shuttle to pick me & my wife from the airport to the hotel, as advertised on Expedia, but I was told, no more shuttle after 9:30PM. The receptionist was rude, didn’t not offer any help or suggestions or solutions to the situation. Of course I was very disappointed, we didn’t know how to get to the hotel at night. It was so scary and dangerous to leave the airport at night time and start searching for taxi with strangers drivers. We called Expedia requested to cancel the reservation, representative has called the hotel to figure out if any help or support we can get, but we got nothing from the hotel. We called the reservation and stayed overnight in the airport awaiting for a connecting flight. Terrible experience, so bad customer service, false advertising, hotel didn’t care about our safety. I would never ever book these type of hotels any more.

Room was clean. Staff very friendly. And they served breakfast

Room was clean. Staff very friendly. And they served breakfast

I love perfect

I love perfect

Please I Am Awaiting My REFUND

Please I Am Awaiting My REFUND

I would say that the rug down the hallways is in need of a deep cleaning. Stained and soiled.

I would say that the rug down the hallways is in need of a deep cleaning. Stained and soiled.

Yes and the staff was good

Yes and the staff was good

The was clean and the entire staff was very helpful.

The was clean and the entire staff was very helpful.

When we arrive we are given a room that mold in the vents non-working door and smelled of cigars. We were given a second room, that was in much better condition. However, our key stopped working and we had to continuously get them reset. Also a dog came into the building and pooped on the floor near one of the exits. The poop remained there most of the day with no one cleaning it up.

When we arrive we are given a room that mold in the vents non-working door and smelled of cigars. We were given a second room, that was in much better condition. However, our key stopped working and we had to continuously get them reset. Also a dog came into the building and pooped on the floor near one of the exits. The poop remained there most of the day with no one cleaning it up.

No we had to change rooms because the TV wasn’t working and the staff at the front desk was very rude then we changed rooms and the heat or air wasn’t working people were very loud and running in the hallways all night it wasn’t a good trip for me on Valentines Day weekend it was suppose to be all love in the atmosphere but not there at all 😢

No we had to change rooms because the TV wasn’t working and the staff at the front desk was very rude then we changed rooms and the heat or air wasn’t working people were very loud and running in the hallways all night it wasn’t a good trip for me on Valentines Day weekend it was suppose to be all love in the atmosphere but not there at all 😢

The beds were clean, the room smelled good and there was a generous number of outlets. The price was very low and the place was quiet. A good budget stay. One last warning...we had a flight at 5:35, and the shuttle and breakfast both start at 6. So be careful.

The beds were clean, the room smelled good and there was a generous number of outlets. The price was very low and the place was quiet. A good budget stay. One last warning...we had a flight at 5:35, and the shuttle and breakfast both start at 6. So be careful.

It took 2 hours to check in. My room has cockroaches, called the front desk and the only person working, state there is no one who can helped and there is no more rooms. I asked to talk to the manager the manager is not available I was given an email to reach her and after couple weeks she never replied. I didn’t get my money back. I have videos and pictures of the dirty mattress, mole on the bathroom and a lot of cockroaches.. running around.

It took 2 hours to check in. My room has cockroaches, called the front desk and the only person working, state there is no one who can helped and there is no more rooms. I asked to talk to the manager the manager is not available I was given an email to reach her and after couple weeks she never replied. I didn’t get my money back. I have videos and pictures of the dirty mattress, mole on the bathroom and a lot of cockroaches.. running around.

I had no internet access. WiFi could really use some improvement.

I had no internet access. WiFi could really use some improvement.

Dirty facilities, minimal

Dirty facilities, minimal

Room was clean. I felt safe. Staff was professional and friendly. Bed was comfortable. Amenities were good. Great location near airports.

Room was clean. I felt safe. Staff was professional and friendly. Bed was comfortable. Amenities were good. Great location near airports.

Room was dirty. Hallways filthy. Shower broken. Called for Shuttle was told not running due to the weather but saw many other hotel shuttles and buses running. Was told we would get a refund for taxi but when asked at desk was told they do not have cash for refunds. Then was told to call front desk on Monday was told at that time they did not need to refund due to the weather and hung up on me. Would understand if the roads were shut down but it was only 3 inches of snow in this area. If driver is not experienced they need to get a new one. Make not in your services provided that service available at there discretion God forbid you get a little snow

Room was dirty. Hallways filthy. Shower broken. Called for Shuttle was told not running due to the weather but saw many other hotel shuttles and buses running. Was told we would get a refund for taxi but when asked at desk was told they do not have cash for refunds. Then was told to call front desk on Monday was told at that time they did not need to refund due to the weather and hung up on me. Would understand if the roads were shut down but it was only 3 inches of snow in this area. If driver is not experienced they need to get a new one. Make not in your services provided that service available at there discretion God forbid you get a little snow

All La Quintas are definitely not created equal! While the staff was friendly and accommodating, the facility itself is VERY run down- stained carpet, peeling paint, etc. Also, the van only ran once per hour to the airport- unacceptable in my opinion for an “airport hotel.” I only stayed for one night, and while my room was quiet and linens seemed clean- I will stay somewhere else next time.

All La Quintas are definitely not created equal! While the staff was friendly and accommodating, the facility itself is VERY run down- stained carpet, peeling paint, etc. Also, the van only ran once per hour to the airport- unacceptable in my opinion for an “airport hotel.” I only stayed for one night, and while my room was quiet and linens seemed clean- I will stay somewhere else next time.

Room was substandard for La Quinta and Windham brands. Door knob only worked if it was pulled up, didnt work down. Expedia make the hotel look much better online than when we got there. This put a lot of stress on my relationship.

Room was substandard for La Quinta and Windham brands. Door knob only worked if it was pulled up, didnt work down. Expedia make the hotel look much better online than when we got there. This put a lot of stress on my relationship.

They never answered the phone. Never sent the shuttle. When I ubered there the power was out. Took talking to multiple people be able to get email for manager to get a refund. Maybe it’s a nice place but I didn’t have a good experience with the reservation.

They never answered the phone. Never sent the shuttle. When I ubered there the power was out. Took talking to multiple people be able to get email for manager to get a refund. Maybe it’s a nice place but I didn’t have a good experience with the reservation.

No clean, hotel needs to improve its shape and there is strong smell to weed. Beds are old and not confortable at all. Sorry to say this but they need to invest on this hotel to improve it

No clean, hotel needs to improve its shape and there is strong smell to weed. Beds are old and not confortable at all. Sorry to say this but they need to invest on this hotel to improve it

Overall very good to spend the day

Overall very good to spend the day

Great location right on a very long white sand beach. Apartment had great beach chairs, enough kitchen supplies to cook and eat for some meals, and peeks of the ocean. The pool was clean and big and the building was very safe and secure. Lots of restaurants walking distance and 2 great spots for food and drink right next door directly on the beach. The management company was responsive and great when I had questions. This place is not fancy, but very practical and comfortable. Close to Santurce (2-3 miles) and Old San Juan. I’d book this again.

Great location right on a very long white sand beach. Apartment had great beach chairs, enough kitchen supplies to cook and eat for some meals, and peeks of the ocean. The pool was clean and big and the building was very safe and secure. Lots of restaurants walking distance and 2 great spots for food and drink right next door directly on the beach. The management company was responsive and great when I had questions. This place is not fancy, but very practical and comfortable. Close to Santurce (2-3 miles) and Old San Juan. I’d book this again.

The room was clean, the room keys did not work well.

The room was clean, the room keys did not work well.

Rooms are clean though i had no heat the first night of my stay.

Rooms are clean though i had no heat the first night of my stay.

The hotel is outdated and dirty looking. The hotel room was ok. We waited at the airport for 20 minutes or so waiting for the hotel shuttle. No one came. We took a taxi for $25 to get to the hotel. Still not available at checkout so Uber was another $15. Breakfast was food. Waffles, pancakes, and a few muffins and bagels. Very disappointing.

The hotel is outdated and dirty looking. The hotel room was ok. We waited at the airport for 20 minutes or so waiting for the hotel shuttle. No one came. We took a taxi for $25 to get to the hotel. Still not available at checkout so Uber was another $15. Breakfast was food. Waffles, pancakes, and a few muffins and bagels. Very disappointing.

Friendly, helpful staff! Very good airport shuttle! Short walk to restaurants. Would stay again!

Friendly, helpful staff! Very good airport shuttle! Short walk to restaurants. Would stay again!

They published they had a shuttle, there was none so I had to uber. Two hours to check in. Had to redo all the forms even though I did online check in. It was 10-12 degrees outside and my room had no heat. The whole place is need of repairs. The staff were pleasant but not helpful.

They published they had a shuttle, there was none so I had to uber. Two hours to check in. Had to redo all the forms even though I did online check in. It was 10-12 degrees outside and my room had no heat. The whole place is need of repairs. The staff were pleasant but not helpful.

Moldy caulk in the tub, handle to front door fell off as I tried to exit the room. Front lobby was miserably cold and drafty making the breakfast experience less than ideal. And the breakfast items were all starches and carbs, no protein options. There was one frozen breakfast sandwich when I came down. The coffee was hot, but quickly cooled due to the cold lobby environment. The staff was accommodating but I can’t recommend. As a flight crew member, this overnight stay was “rough”.

Moldy caulk in the tub, handle to front door fell off as I tried to exit the room. Front lobby was miserably cold and drafty making the breakfast experience less than ideal. And the breakfast items were all starches and carbs, no protein options. There was one frozen breakfast sandwich when I came down. The coffee was hot, but quickly cooled due to the cold lobby environment. The staff was accommodating but I can’t recommend. As a flight crew member, this overnight stay was “rough”.

Shuttle stops running early, no one answers the phone, extremely slow check in, halls reeked, everything outdated, Tv connection didn't work, and there was a roach in my room!

Shuttle stops running early, no one answers the phone, extremely slow check in, halls reeked, everything outdated, Tv connection didn't work, and there was a roach in my room!

We were not able to get through to the hotel about airport shuttle information ( pick up, location, etc). We we got to the check in counter I then understood. The had only 1 person working behind the desk and should couldn't answer the phones and check people in, so she would just let the phone ring

We were not able to get through to the hotel about airport shuttle information ( pick up, location, etc). We we got to the check in counter I then understood. The had only 1 person working behind the desk and should couldn't answer the phones and check people in, so she would just let the phone ring

I cant speak much to the rooms, as the power was out upon arrival and they wernt able to check anyone in. The staff was fine, there was really nothing they could do. The place seemed clean enough but it is located in a bad area. The next door circle K has an armed guard outside. The days inn next door is basically a crack house and we were told it was not safe to go outside. I recommend you look elsewhere.

I cant speak much to the rooms, as the power was out upon arrival and they wernt able to check anyone in. The staff was fine, there was really nothing they could do. The place seemed clean enough but it is located in a bad area. The next door circle K has an armed guard outside. The days inn next door is basically a crack house and we were told it was not safe to go outside. I recommend you look elsewhere.

Staff was nice, hotel kinda gross overall. Lost power for about 6 hours

Staff was nice, hotel kinda gross overall. Lost power for about 6 hours

Not making to charlotte tonight and agent said reservation could not be cancelled

Not making to charlotte tonight and agent said reservation could not be cancelled

Older building

Older building

Dirty

Dirty

The lady that check us in was a very professional. She made me feel welcomed

The lady that check us in was a very professional. She made me feel welcomed

Staff could be friendlier and fix the door keys it’s inconvenient to keep having your room key reprogrammed after each day that you are confirmed dealing with unfriendly staff members! Thats annoying!

Staff could be friendlier and fix the door keys it’s inconvenient to keep having your room key reprogrammed after each day that you are confirmed dealing with unfriendly staff members! Thats annoying!

The receptionist wasn’t too kind either.

The receptionist wasn’t too kind either.

I had to cancel my reservation due to sudden illness and trip cancellation within one hour of making the reservation. I spoke to both Expedia and the La Quinta Inn desk manager. Expedia said it was up to the particular hotel. The La Quinta desk manager said it was in Expedia's hands. The room reservation was in play for less than an hour, plus the additional hour and a half I spent trying to resolve the issue. La Quinta was not out any money, I.e. the room was essentially available to another customer. I understand there is a "policy" and that makes sense if someone reserves a room and takes it off the market for a day or more. But sometimes "policies" should be adjusted to the particular circumstances. I feel that La Quinta basically extorted money from me and I will never patronize this hotel chain again. Additionally, the "run around" that the manager gave me was pretty transparent, and very shoddy customer service.

I had to cancel my reservation due to sudden illness and trip cancellation within one hour of making the reservation. I spoke to both Expedia and the La Quinta Inn desk manager. Expedia said it was up to the particular hotel. The La Quinta desk manager said it was in Expedia's hands. The room reservation was in play for less than an hour, plus the additional hour and a half I spent trying to resolve the issue. La Quinta was not out any money, I.e. the room was essentially available to another customer. I understand there is a "policy" and that makes sense if someone reserves a room and takes it off the market for a day or more. But sometimes "policies" should be adjusted to the particular circumstances. I feel that La Quinta basically extorted money from me and I will never patronize this hotel chain again. Additionally, the "run around" that the manager gave me was pretty transparent, and very shoddy customer service.

Needs updating everywhere

Needs updating everywhere

The breakfast was sorry nothing good to choose from, and my room had multiple roaches! My check in was for Thursday I didn’t get there until Friday and they didn’t even try to acclimate the lost night!

Very, very wonderful place. The staff is very accommodating.

Clean room, cute layout, nice breakfast. One of the better hotels I’ve stayed at. Friendly staff.

Dirty, old, dirty bathrooms. breakfast is garbage crapy pancakes and what tasted like instant coffee, never again.

Staff weren’t rude but certainly not friendly except for the older gentleman that worked night shift and put breakfast out. The hotel is very very dated with dirty carpets and strange smell. One of our rooms you could smell weed coming through bathroom vent but staff did take care of that. The room keys OMG every single time you went out they didn’t work to get back in. I wake early and was locked out in the court yard and had to message my family to come down and let me back in. The main washrooms in the lobby are locked 24/7 you have to ask front desk to unlock them. I travel a lot and have never encountered such a thing as that! I am sure it was a very nice hotel many years ago.

They hsve m as ny roaches along w

Staff rude internet wasn't working and card machine half work

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The front desk staff were very helpful and friendly. Overall, the property is a little dated but I only stayed for a night so it did what it needed to. My bathroom shower plug was broke. The room was clean which was a plus and it had a microwave which isn’t so common in motels/hotels anymore.

I was told my a representative that’s I could do a early check in at 3 am after she called the front desk and when I got there I was told I couldn’t the earliest was 8 or 9 which was not mentioned I was mislead and told I wasn’t getting a refund because the front desk was right and I do not care about what they said I care about what the rep said I had a 6 month old with me and the front desk was very rude and nasty and do no book with them terrible

Hotel staff rude and completely unhelpful

ROACHES!!!!!!! Don’t stay here! We checked in and I went to use the bathroom in the room literally had just walked through the door! Went to use the restroom and the roaches was having a party I’m talking about the mama daddy sisters brothers and cousins! That’s why it’s non refundable. I politely packed my bags and left

Elevators not working entire stay. No heat in lobby. Room AC turned up to 78 and still in room

Hallways are filthy. Bathroom in daughter's room had roaches. Mattresses old and falling apart with insides showing.

The staff at the hotel are wonderful! I hate that they have no heat in the lobby. The staff is freezing! It’s terrible

Room was OK. Public areas were dated/shabby, and carpet old and dirty.

Staff was very nice and helpful but this place is a hell-hole. Needs a full renovation.

Old hotel, help desk not friendly

Enjoy

Front desk staff was actually rude and mean.

Yes shuttle was easy to find but on ran every hour and stops at 9

Convenient for my health needs and super friendly staff. Good hot breakfast, as well. Good size room. Quiet. Wl stay again.

Room was in poor condition. No problem with staff.

the room next door were very noisy quite late and staff dealt with it immediately.

Carpet was old. Tub is old. Curtains are old. TV is old. But, it was decent.

Walked in and found 5 bugs and some huge bedbugs lifted the sheets and a massive cockroach was under there didn’t even stay 3 mins in the room and came across a ton of bugs ended up leaving can’t have my kids sleep in they disgusting

Conveniently located near brewpubs

Something else

Room was more than enough space for a 1 king bedroom. Fridge and microwave was really convenient to have. Breakfast was ok, not much to choose from but hey, it is free. Carpet seemed old and outdated but overall great experience and very close to the airport and light rail, which I used to attend the Panther football game. Would stay here again.

At the seeing roaches in your facility I no longer felt comfortable eating in your facility

Had roaches in the room...sheets and bathrooms weren't clean

Check-in was quick and smooth. Staff was great. When I got to the room, there was an immediate and overwhelming stench that I believe was saturated in the walls because it never went away. Went to open the window to air it out and the window screen was ripped out. The bathroom light had a constant flicker that triggered my migraine headache. Besides those two things, the room was VERY clean so kudos to the maid service because they did a phenomenal job. Room was nice and quiet, didn't hear a peep while I was sleeping.

I got ate up by bed bugs. I have videos, and pictures to prove it. Beware!

Disgusting room. Filthway restroom. Broken down mattress. Stained and dirty bedding. Bolidy fluids on the door in the restroom. Spoke with management and expedia and they would not credit us the charges. We did not stay longer than 20 minutes because the facility is disgusting. Do not stay here!

The room was indeed spotless. It had every amenity I could have asked for. Breakfast was ok for what it was. The gal keeping track of the breakfast bar was right on spot with making sure it was clean and well stocked. I didn't need the room cleaned so i cannot comment on the maid but the room was spotless upon arrival so i am sure she is quite capable. The location was excellent.

Very bad experience. We had to wait to be checked in because no one was at the counter. The hotel smell very bad the door for our room wasn’t opening so we asked the lady at the front desk that the door is not opening she said to try lifting the handle up because some rooms opens this way. The walls were peeling the carpet are ripped the parking lot wasn’t clean neither the entrance. So we checked out right away and we went to a different hotel.

Horrible

Room was find. Could be cleaner in outside areas

N/A

This was such a great experience, the staff is top notch, Larry in the front desk is the heart of that whole place and I wish i could’ve taken him home with me! The food in the morning and service was amazing and we didn’t have one issue… they even helped with luggage and suggestions on places to see ! Will not stay anywhere else when we come back !

Not great

Smells; poorly maintained in urgent need for renovation; dirty and torn carpet. Unacceptable, third world country worthy.

Clean Room!

Room was clean

staff was friendlier the second time I stayed on my way home from vacation....but it is lacking in atmosphere...and breakfast isn't what they say it is...

Room was roach infested

This hotel needs a BIG upgrade!

Parking limited and access difficult. Rooms dirty and poorly maintained. Lobby reception area no air conditioning; used floor fans to move hot air around. Check-in slow with only single staff during prime check-in time. Hotel requests the Cusromer perform online check-in before arrival. To me this is to offset poor management capabilities overall.

The bed was quite comfortable, but the carpets in the hallways and room could be replaced- lots of stains. The couch in the room was ok, but also had stains. There was no latches on the bathroom door so it couldn't stay closed

There were two small roaches in the bathroom by the toilet!!!

As previously stated at La Quinta in New Orleans I had high hopes for this location in Charlotte but it fell short since I landed in the city. First I had to spend extra money for a shuttle that was suppose to be running but couldn’t get because staff don’t answer phones. Second TV did not work until second day on site and reception was not helpful on Friday or Sunday. Breakfast lacks as continental should just be basic food as there was limited items offered on site.. lastly the state of the rooms. Rooms could have been cleaner. Dirty socks found outside in balcony of room.. bugs when turned on heat. Low pressure of toilet. And when I was offered to change room, I found the last room on 4th floor with unmade bed with stains and room looked like someone rush to clean. Wouldn’t recommend this place to anyone. Should have read previous reviews before booking.

Towels and wash clothes in good condition but sheets are starting to get worn. Key cards did not work half the time and had to keep getting them redone at the front desk.

Overall good experience, but elevators didn't work well at all. 10 minutes is far to long to wait for a small hotel with little traffic. One appeared to just be broken.

Good value, good staff

All I can say is I walked in feeling uneasy but thought let's check in and see how the room is. After sitting in the room for 10 minutes I decided to check out and look for another hotel. Staff was nice but the hotel is disgusting.

Staff was on the ball. The only thing was the remote was missing for the tv. They offered a new room but it was fine. Clean clean clean

The TV did not work, it was load and dirty

The WiFi was lousy.... couldn't access my emails.

The carpets in the hallways and the room were so dirty looking that once in the room we did not take our shoes off! I will say the bathroom was pretty good. This place needs a remodel and the furniture was old and looked like it came from a thrift store. Definitely would not stay again. And the fact that you don't already know this tells a lot! You obviously don't care about this property.

Food was gone by 0630

The stay was comfortable

They did not provide shuttle from the airport to hotel. I have informed my arrival but no response till my flight. When I called them they said it is only up to 9 PM, no where it was mentioned while booking. W have to hire a taxi to reach there. Person on the reception was terrible. His body language and tone was not at all friendly. Morning staff and shuttle drive( morning) were good. Carpet in the corridor was very dirty. Room was good.

The carpets throughout common areas were extremely stained as if they hadn’t been cleaned in years. The daytime staff was very kind. Location did not have eateries within walking distance.

Room clean, rug dirty. Outlet cover broken. Very little water pressure. Half air conditioner unit didn’t work. We had to put towels under the door to keep noise out and smell of marijuana from coming into our room. Elevator didn’t feel safe. Staff unfriendly except the one girl doing the breakfast. She was the only one actually paying attention to the guests. Very disappointed and will not go back or recommend!

Shuttle for concert

The most disgusting place I have ever stayed. Room was dirty. I had to kill a roach. I booked another hotel asap. There were seedy people in and around the hotel. I clearly did not read the reviews. This place should be condemned

The staff tried to be friendly, but you could tell they were bored. Our room was tidy, but had a lot of deferred maintenance - paint, flooring, etc. No one came to empty trash or clean the bathroom. And when we couldn’t get regular TV on the screen, staff was no help. Unless Roku is your streaming provider, you wouldn’t know the volume control on the handset was on the side…apologies to our neighbors as it was really loud until we were finally able to figure it out! Bed was comfy so that helped. We usually live La Quintas, but this one needs some TLC!

Nothing, found roach in the ceiling, took picture if needs proof.

Second room smelled of mold and mildew Third room smelled of pot. Front desk girl was rude and bysy chatting with friends or whomever they were. I think I need a free room or a credit because I am very disappointed in the room and service

No hot water

My key card would never work. I had to go to the front desk several times. Outdated. You get what you pay for.

The area around the hotel looked unsafe. There were people hanging around outside and a person pan handling on the street. When we entered the lobby there was a strong smell of mold/mildew. We didnt even bother to check in. DO NOT select this property at any price.

The property was run down and in need of repair. The carpets were stained, the walls were worn and the facility needed work. When we checked in the clerk had to use 10-12 keys to get one to work. They were obviously well used. I asked the clerk why they didn’t use new ( or at least newer keys) and she said “we’ve asked several times but they won’t give us any.

The staff was very friendly on all shifts. The room was very clean, you could tell they take pride in customer satisfaction. The beds were amazing for comfort. Nice outside grounds for relaxing. The Breakfast was always fully stocked with a great variety. Will definitely stay there again.

Dirty.

This place is a joke. It is filthy. Updates don't look like they have been done in 50 years. The carpet EVERYWHERE in the building is old ,filthy and stained. Walls are dirty. Toilet ran all night. Thete is no fan in the bathroom causing the bathroom to steam up to the point of not being able to use it until steam went away.Door key didn’t work. Elevator was scarey and FILTHY. We stayed only out of necessity as we are in Charlotte for just one night to attend a funeral. This place is HORRIBLE.

This hotel was Absolutely disgusting. Nothing like pictures online. Pool was not even open and was filled with so much muck you can't even see the bottom. Roaches in the rooms. Would never stay there again.

A potion of the hallway on the 2nd floor stinks like cat urine/excrement.

the airport shuttle was fine

The room had roaches, the TV did not work, there was no one at the desk at checkout so I had to ring the bell and knock on doors.

Overall, this property was okay, but could really stand out much more positively if they could do some deep carpet cleaning throughout the lobby and hall areas, and also touch up paint in alot of rough places... room layout itself was spacious and unique, but bathroom tub drain was really in need of replacement...breakfast area was spacious, and bar area was maintained okay...for the price, it was decent, but could desperately use a good deep carpet clean/ paint job...plus, for nonsmoking hotel, our bathroom smelled of cigarette smoke ...

They was nice and professional! The hotel was okay conditions need a lot of upgrades. We had to change rooms three times. The key to the room stop working and had changed the key twice. The last key you had to keep working with it. Which is unsafe. Everything was clean and they need to do better with their breakfast.

Clean and spacious

The hotel is not as advertised on the website. It is in bad shape!

Front desk employee was awesome. He was efficient and very helpful.

We loved it thank y'all so much definitely will be back

It has been a few years since I stayed at a La Quinta. I have always found them to be simple and clean...until now. The carpet in the hallways and room were worn, The room had a funky smell. There were insects in the bathroom. The toilet did not flush unless you took the lid off and manually lifted the flap. When I informed the front desk about this at check out, the response was "Ok". No apology. This was in bottom 3 of hotel rooms I have stayed at in my 40+ years of renting rooms. Why La Quinta allows their name to be used for this is beyond me.

The manager and desk team were wonderful

The hotel had a smell. The bathroom had a used dental floss pic on the floor when i walked in, and the fridge in the room wouldnt close, plus left a wet spot on the floor.

This is an older hotel and anyone staying here has to keep that in mind. Greeted by a very nice person at the desk. He was very accommodating in giving me a room not too far from the elevator. Yes, the outward appearance is worn and needs some TLC, but after entering the room, which is most important when you need to get some sleep, it was clean, the TV and AC both worked well. No crazy smells or stains. Mini-fridg was clean as was the bathroom. Slept well and shower was clean and had enough power. The breakfast wasn't much to speak of, but they did have some warm up breakfast sandwiches with egg and cheese ... overall, I'd stay again if in the area ..the price is right !

Filthy carpets, all doors scrapped up, keys didn’t work, staff friendly but way understaffed

Roaches in bathroom, left immediately

Terrible place

Staff was not that courteous at check in, room doors and some locks not working properly, carpet very worn out and needs replacing and when I asked staff for a recommendation on a good restaurant to eat they told me to google it. I was celebrating my 19 year wedding anniversary and it was a disappointment. The only thing nice was the price for stay

Everything was Great!! Breakfast was good.. Shuttle was clean, and efficient..

Friendly staff, very clean and safe, easy parking. TV does not much in the way of channel selection. It's a captive Dish network with minimal channels and will not permit Netflix, Disney Prime or other popular apps. Very uncomfortable having to sit without good TV.

I wish I had taken a picture of room 120… the entire left side of wall by window is covered in mold.. carpet so filthy I refused to take off shoes. We requested new room. Ceiling was splattered with something.. figures in bathroom rusty. Smelled moldy. It really should be closed. I didn’t check reviews as I should have because my mom had stayed at a La Quinta and it was late so I just went with it… I did t have money to lose and go to another hotel or I would have. I took my phone light and searched for bed bugs and roaches after looking at the reviews once I checked in… I was curious about other experiences which were just as I found them to be. The surroundings sketchy…(I asled the desk clerk if it was safe and she said as long as we stayed on property. Lots of addicts around perimeter )…entire hotel filthy and smelled.. carpet and walls… honestly had I not had my dogs I would have slept in car. I laid towels on floor for my dogs to sleep on.. Folks… do something… I really wanted money back.. it’s bad! Lisa Snyder.

I thought it was a clean hotel, until I found mildew forming In the bathroom wall and a cockroach in the bathroom sink.

The hallways show their age

The young guy @the front desk last night September 17th 2025 was excellent he has a lot of potential he was profesional

Room clean, the rest of hotel is old and tired. Filthy stained rugs in halls and key cards never work and have to get new ones daily.

Room was a bit too dirty and we found many cockroachs

When you first walked in The carpet around the breakfast area looked like it hadn't been vacuumed in days. There was stuff all over the carpet and did not smell good. It smelled just like marijuana as soon as you walked in the outside of the building did not look clean nor did the inside the elevator sounded like it was going to break down. The pictures online are very misleading and does not let anything like the pictures we got to our room and it smelled like mildew. It look like somebody had smeared boogers on the headboard. There was like black stuff and the cracks of the ceiling. It did not feel clean or look clean or smoke clean. The front desk attendant was not very nice. Didn't have much of a personality. Did not feel safe at all. My boyfriend did not feel comfortable even leaving me there alone just to run to the gas station. Contacted Expedia and they were very nice and very helpful with getting us a refund and getting us a better place to stay. Very thankful for Expedia would never stay there ever. They really need to update their pictures because they're online reviews and pictures are very misleading

Thank you, staff on front desk is very nice and good.

Homeless people sleeping in the lobby. Crackheads hanging at the store across the street and the front desk person was not polite

Very good shuttle service both pickup and return. Fairly good breakfast, pretty basic but good. Hotel clean except hall carpets which needed cleaning. No ice machines were working. Checking and check out was fast and easy. Staff was pleasant.

The carpet in the room was very dirty and needed a good shampooing. I recommend ripping out the carpet and putting in hardwood floors or tiles. The room smelled, dirty carpet and prior customers smoking in the room. The beds were comfortable and the night staff very helpful, daytime not as much. Breakfast okay.

This hotel was discussing, dirty, the smell was terrible. My expectations were higher for La Quinta… It was one of the worst experiences I’ve ever had.

Super nice people that work there . Breakfast is really Good

Terrible terrible terrible. Mold all over the room. Smells terrible. Linnen and trash in the hall. I would never recommended

Absolute dump! The roof panels were dirty! Don't know if it was dust or mold but it was nasty! The carpets were filthy & it was a disgusting place! Never again!

The room was moist! The walls had mold and mildew on them, the carpet was stained and the smell was overwhelming. Even the drain in the shower was broken and just laying in the bottom of the tub. I can't think of anything nice to say about this hotel.

Roaches, keys didnt work, staff working on cars in the lot.

Only reason I didn’t cancel is bc I had already paid

This property needs cleaning. The carpets are nasty. The entryway is disgusting. I will NEVER bring my family back to this awful hotel.

So my stay was decent but first I thought my key didnt work but was told I had to turn the door knob up versus down. Ok no biggie. Finally got in the room and turned on the TV and it didn’t work. So they put me in a new room. After a very long day having to move between 2 room definitely sucked lol. And the rooms are decent but it is an older hotel. So, it is what you pay for.

My likes and dislikes of this property revolve around YOUR website. When a property is a "flop house" You need to be specific. This property was the second property booked through your site over the last week that was "dangerous". At the first property the front desk clerk actually told us to "stay in your room".

This hotel needs to be torn down it’s very disgusting the room smells horrible and not sheets had stains on it, the tub was horrible with black rings around it me and my husband went brought cleaning supplies to try to make it look little better we ended up checking out early.

I will say the only good experience was the staff. She worked with me on finding a new room when mine was covered in mold. Unfortunately the next room she put me in was covered as well. I told her I didn't want to stay anymore and she quickly reversed all the charges. I knew there was a mold issue throughout the entire place because of the industrial size dehumidifiers they were running in the lobby. It's just not an ideal solution and something better needs to be done to ensure the safety of their guests. There was only 1 elevator working, she made sure to make it clear we DO NOT try to use any other elevator, so that was a little sketchy and made me worry the only working elevator was about to go out as well. The second you leave the lobby and head towards rooms, there is a horrible smell throughout. Bad body odor mixed with mildew is how I would describe it. The carpets and walls of the hallways and elevator were pretty disgusting and the rooms that I tried were both heavily scented with mold and the air seemed very heavy. In just the 15 minutes it took for me to realize I needed to leave, I was dizzy and felt the air was almost too dense to be able to take a deep breath. I'm not exaggerating when I say it was such a relief to breathe in fresh air once we got back outside... my husband would say the same. It could have been an okay stay on a budget but it's not worth the health risk. Don't underestimate the hazards of breathing in black mold. Stay somewhere else.

Severe unhealthy black mold, disgusting carpets, unpleasant animal smell, broken fixtures and vanities. Experienced two room moves. Where is the health department!!!! Owner should be forced to sell and LaQuinta has now been brand shamed!

Nearby places to eat, bed was comfortable

Hotel was extremely affordable So im not trying to complain too

Weed smell everywhere and bad people around and in the hotel

Terrible

Pretty sure we had black mold in our room, it looked so outdated. We only stayed one night. The surrounding area is not the best.

Disgustingly dirty, rude front desk staff who was condescending and when my credit card was “declined” blamed it on me when in fact it was her human error

Got approached at my car in the parking lot at night to help someone get an Uber. It was scary. Staff was so kind. Carpets are gross and dirty so was my bathroom.

Great location needs upgrades but great stay convenient

This place was absolute trash! I left a Google review with all the disgusting pictures. This place needs to be seized and renovated.

No prior notification that pool was closed due to delayed inspection. Safety latch on door was barely attached by screws. Room key reader on exterior doors worked on hit or miss basis. The smell of marijuana was inescapable despite signs prohibiting smoking and vaping near entrances. Staff was very friendly in stark contrast to the poor upkeep of the building and security features.

Can use some upgrade especially the carpet

Property has very dirty carpets, need renovation, it has good location, has a lower price in comparison to other options, but is not worth it the “savings”

A lot of things were broken the air conditioner the TV room smell like smoke

The staff was friendly, my flight was delayed and I tried to get ahold of the hotel and was only able to send a text. There was no shuttle to pick me up and I had to take a cab adding an extra expense. The room smelled funny . I put all my stuff on the table because the carpet was gross. The breakfast was good. I wasn’t comfortable staying there and got very little sleep. I was very disappointed because Laquinta is my go to place when I travel.

Gross. Don’t stay.

This was the worst hotel that I've stayed at ever. Here's why from start to finish. We walked in there was no AC in the lobby. When we started walking to our room and got on the elevator by the lobby, and we ended up being stuck with no way out and no cell signal. Luckily two other guest that checked in after us who could hit the button to open it for us. Note: We weren't informed it was broken and there was no sign. When we finally walked to the other elevator the floor was spotty with a bunch of stains. When we got to our room the door wouldn't open and we had to call maintenance to fix it. When we got in the room there was stains on the bed and in various other spots in the place. I went to talk to the front desk taking the stairs which smelled like dog pee the entire time. After the experience we had in our first hour we cancelled the 2nd day to stay at another hotel across the street. Would recommend no one stay at this hotel ever.

Staff and shuttle was good. The room was dingy, dirty and felt not well taken care of. The bar in the shower was falling off, water took forever to get warm. Carpet felt dirty in the room and the hallway. The hallway carpets were so stained, paint chipping off the walls and doors. The elevator was not well maintained. Not worth about $90 for one night.

Also of note, the hotel shuttle operates between 6am and 9:30, so you might be stuck ubering.

Hello

I would never stay there again.

Very disappointing experience. The entire hotel needs to be refurbished or torn down.

When I walked in there was no AC was on generator, the pool was closed due to back up inspection and the elevator was not working. My room was 403 4th floor had to use the stairs to get to my room and the staircase smelled like urine and was dirty. The keycard kept deactivating and had to keep getting it activated. I was there 3days could not enjoy the hotel /pool because it was dirty and not up to date. I would like a refund and will call.

Could not eat breakfast because it was too hot...no AC in breakfast area/lobby, hallways, etc.

It would not surprise me if this place does not pass a Health Audit. Never Again.

Needs a definitely MAJOR MAKE OVER THE ELEVATOR THE 70S OLD LOOK MOLD SMELL OVERHAUL MAKE OVER

Staff was a bunch of kids. Had issues with my key card several times. Had to bring it down to be reset at the lobby. Rooms were clean but the mattress was old with a big dip in the middle. Common areas of the hotel are dingy and dirty. Pool was close because someone crapped in it. Would’ve been nice to have a discount for that because I planned on cooling off as it was 100 degrees outside that day. Will not be staying here again.

No hot water in shower, lobby was hot, bathroom was sticky, some lights did not work.

Old

Not safe. Not clean. Absolutely the worst hotel I have encountered. Front desk clerk - RUDE, DISCOURTEOUS, and needs to work elsewhere that doesn't involve customer service. Canceled my stay after one night dealing with roaches, no hot water, and the fear of contracting a disease from the filth throughout the hotel. The stairwell had an overwhelming stench of urine. All the interior carpets looked like they had been neglected - fifty shades of vomit with dirt and grime ground into the carpet. No A/C in the lobby area where guests were to enjoy breakfast included with the room rate - no thanks. The hotel parking lot was filled with unsavory characters. DO NOT STAY HERE EVER!!!

The customer service was great, everyone was nice and they had a free shuttle to the airport which came in handy. It was the cleanliness of the establishment onto why I’m leaving a bad review. The carpets look dirty, old and stained so bad. I saw roaches at the front entrance and vending machines. The tub in my room wasn’t properly cleaned. The lobby was so hot,no Ac where they kept the food so the food looked gross. There was food on the carpets in the lobby when I came in and same food was there the next day. Customer service was great but they need to revamp the hotel. I wouldn’t book another stay here.

Do not book!!! This place. Looks good on line, but when you arrive, you’re gonna be shocked. When I called and asked for the shuttle I was told it only runs after five P.M! Air conditioning was not working in lobby and the place looks so bad. Carpets are dirty bugs. Everywhere. Just in the lobby. As soon as I got my room, Wi-Fi was not working, and I see roaches, crawling everywhere as well as small, black ants. I would never ever ever stay here again.

Absolutely horrible. Dirty. Stinks inside. No A/C. Trash outside. Pool didn’t work.

Terrible carpet

Beds were crunchy, severely dented. Air in the lobby was broken. Ants covered the breakfast coffee. One staff upon check-in was extremely rude, and yelling at across the lobby in my time of distress after discovering I’d left my wallet and couldn’t check in

Most of the time i didn't have hot water to shower or wash my hands. The elevator didn't work in one area nor did the ice machine on my floor. The carpets in the hallways smelled bad the couch in my room was filthy i had to put a towel down to sit on it one side of the couch was not level with the other side.

Stay Away! I was in a rush and didn’t even realize how terrible was this place until I stayed there for one night only. The carpets are a breeding ground for bacteria and mold.

broken a/c and portable fans were everywhere. roaches, the door handle fell off, the pool failed inspection and couldn't be used, the room didn't match what i picked, the gym missing equipment compared to the online images.

The place should be shut down and renovated or condemned. The room smelled like cat pee, the first floor (our floor) was 90+ degrees with no AC. It was dated, decor from the 90’s maybe, at best. The lady who checked us in was. I’ve enough but she was the only one working. The other employees seemed to scurry like rats when the lights come on when more customers came in, leaving a line 6 deep. The pool was out of service. It was terrible. We didn’t even unpack, we made other reservations and left hoping to get a refund. Fortunately we did, but that doesn’t stop a review informing La Quinta that the hotel is unacceptable

My 2nd room was doable. The hotel needs some work. Elevator was broken. Pool was closed for maintenance. Carpet throughout is very stained and frayed. Building was hot and smellled of mildew.

Horrible experience

Seem to be issuses with room keys every time we stay here .. who want to keep walking back and forth to the front desk after they keep handing you a new room key ..and it still doesn’t work. 3 trips to front desk before I even was able to enter my room .. ugh what a headache

There were small insects in the room, ants in the breakfast area, and I even had to kill a baby cockroach. I’ve stayed at several La Quinta locations in the past and have generally had good experiences; that’s why I chose this one. Unfortunately, I’m very disappointed this time.

They had to switch my room to the water in the bathtub was not working. Then the room that they switched me to the water pressure was extremely low. The hotel itself was extremely hot due to the air conditioning system not working. The pool was not open. The bright spot was the ladies at the service desk.

Get to the hotel and they want a deposit of $100 that I do not have. This is crazy

The property did not look like what is being advertised on Expedia. The lobby was without AC and it was super hot with fans everywhere blowing hot air. Staff was good and very apologetic. Upon entering my room, fridge did not work (no cold air). Carpet smelled musty and we had critters! Roaches! That I did not see til the next morning when I turned on the bathroom light! The hotel hallways rugs were dirty as if they have not been shampooed in years! But I’m assuming for the price it’s supposed to be acceptable?! Wrong! As a former hotel employee in NYC I hold every hotel in the most prestigious regard as they need to provide not only cleanliness but working equipment!

The hotel air conditioning was not working It was very hot in hotel! The carpet was filthy! The elevator needed repair! There was water damage in the hallway! Roaches in my room! The hotel was in very bad disrepair! There was a roach on the coffee container! Overall I did not feel safe there!!!

Unfriendly Friday lady and no greeting me as a deaf customer. Didn't tell me about security deposit required. Few bugs and cockroaches in hall and bathroom. WiFi was very weak and stall very frequently and stiffy air

This property is not up to LaQuinta standards we expect. No air conditioning in lobby area, they had several fans and portable air conditioners running trying to give relieve to the staff. Everything was well worn with stained carpets. Dreaded what we would find once we got to our room. But surprisingly the room was spacious and clean. This hotel is showing its age.

Hotel Miss advertise a lot of cockroaches very dirty one elevator only work for the 4th floor i had to get move to a other room i could not stay my hold trip because of the living conditions!

The whole building needed a make over. The AC did not work anywhere but in the rooms. The carpeting throughout was extremely dirty, the place smelled. The sink in the room did not drain, and there was an ant infestation in the room. The room door was short, so you could see into the hallway from the room. A very gross night spent. Would have found another option if it hadn't been for a very late arrival....

No maintenance, carpet dirty, elevator doesn't work, bad smells. Breakfast without options and prepackage. But the staff service at night was terrible either.

The property could use some updates starting with the carpet. The staff was excellent. The room was clean and that was minimal necessity for this trip.

I had to make an adjustment to my reservation and they were very helpful. My room was very nice and clean. The only thing that I noticed was that the carpet in the hallway could use a little cleaning and some of the employees only doors needed to be painted. I enjoyed my stay.

This property needs renovating. Everything is old and beat up. When I got there air was out in the lobby. Tv was sporadic and only worked when room light was on. Carpet covered with stains. Pool was closed. Bathroom fixtures were cracked and badly worn. I also didn’t know they allowed pets.

By the way the elevator is broken, the pool is close, the gazebo is blocked with yellow tape and no hot water (2) days. Not to mention that the room keys never worked when we got back to the room, we waited 50 minutes to get our keys to work and I was called rude. We never saw the housekeeper, we went to the laundry room to exchange the towels. The hallway was filthy and smelled like sour milk and the stairs like urine. You should not advertise and sell any of this garbage to anyone.

It smelled bad when we walked in. The rugs were dirty in every area. They only reason I gave it two star is because the room it self was ok and they had a waffle maker for breakfast lol literally a place to rest your eyes not to actually stay.

There was no A/C in the lobby or hallway on the floors. The only good thing was the room was clean and cool.

No hot water for all the days I was there. Lobby and entrance were disgustingly dirty, some guys vehicle got broken into. The hallway’s carpet is full of mold and room had roaches.

AC didn’t work, it was nasty when you 1st came in. I would not recommend

I didn’t stay this night because there was no hot water the first night.

This was my first time staying at this location. I had a good room. It was nice and clean and I had hot water this time but they took $100 deposit from me that I never got back.

The lobby and hall is dirty the hot water was not working when I checked in and they knew it. I checked in at 9 PM. No one told me that they had someone in there that day working on the hot water. I went to my room to take a bath after working 16 hours that day no hot water I was told to let it run for 10 minutes because they were working on it earlier that day. No hot water. I went to bed woke up the next morning. Still no hot water I was supposed to stay another day but of course because they had no hot water. I wanted to leave. I also wanted a refund but I was told being that I stayed the night. I could not get a refund. I came in at 9 PM and I checked out around 9 AM. Paid for two nights. They canceled one night. I had no hot water. I didn’t get a discount or a refund.

Had to het a refund and left in the middle of the night. Bed bigs were biting us.