Holiday Inn Express & Suites Charlotte NE - University Area by IHG
About Holiday Inn Express & Suites Charlotte NE - University Area by IHG
Located in Charlotte and with Shoppes at University Place reachable within 1.5 miles, Holiday Inn Express & Suites - Charlotte NE - University Area by IHG has a fitness center, non-smoking rooms, free WiFi throughout the property and a shared lounge. This 3-star hotel offers a 24-hour front desk and a business center. The hotel has a sun terrace and an indoor pool. A buffet, à la carte or continental breakfast is available at the property. PNC Music Pavilion is 4.5 miles from the hotel, while Charlotte Motor Speedway is 6.6 miles from the property. Concord Regional Airport is 8.1 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel is generally praised for its cleanliness and friendly staff. However, there are consistent complaints about room readiness at check-in and inconsistent housekeeping services.
- Cleanliness
- Friendly staff
- Delayed room readiness at check-in
- Inconsistent housekeeping services
- 5/5
Exceptional
- 5/5
Exceptional
- 3.5/5
Location There was a distinct smell of cleaning supplies. Some outlets/lights didn’t work
- 5/5
Breakfast was outstanding. Pool was nice.
- 5/5
The hotel was very clean and quiet. The staff was beyond helpful and friendly. From the front desk to housekeeping everyone was welcoming. The room was excellent and the beds were very comfortable. The breakfast area was very clean and had a great selection for breakfast. Thank you for an excellent stay. Will definitely stay there again. N/A
- 5/5
My stay was peaceful. This isn’t a place for loud people or ghetto behavior. I slept peacefully and the breakfast was delicious. All of everyone had 1 thing in common… using our inside voice and being polite. Just what the world should be. I will definitely be booking again.
- 1/5
All the rooms have a motion detection thermostat and when you sleep and don’t move it turns off and you will wake up sweating to hot tempts had to buy ballon’s to trick thermostat (see pic)
- 4/5
We enjoyed the room and everything was good with the shower. The only thing that seemed that needs work is the plugs for the phone chargers they were loose.
- 4/5
Good breakfast and the pool is clean
- 4.5/5
Superb
- 0.5/5
Inflexibility to change My arrival date back one day
- 4/5
Missed breakfast
- 4.5/5
It was very clean and staff was friendly!!! Beds were super comfortable
- 4.5/5
It was very clean and staff was friendly!!! Beds were super comfortable
- 5/5
Exceptional
- 0.5/5
Inflexibility to change My arrival date back one day
- 4.5/5
Superb
- 5/5
I didn't get to enjoy breakfast. Parking (handicap) was great. The only thing that needs to be swiftly repaired is the carpet; all the taped areas is an accident waiting to happen. Overall, my stay was very enjoyable!
- 5/5
We will definitely stay here the next time we are in town!!
- 5/5
Exceptional
- 5/5
Exceptional
- 5/5
Front desk clerks were friendly
- 4/5
Very good
- 5/5
Great staff. Good amenities. Clean room. Would Definitely recommend them.
- 5/5
Clean and comfortable
- 5/5
Clean and comfortable
- 5/5
The friendly staff, cleanliness, amenities. Everything was great
- 5/5
The friendly staff, cleanliness, amenities. Everything was great
- 5/5
Exceptional
- 4.5/5
No.
- 5/5
Fresh food. Kind staff. Easy parking
- 5/5
Clean room staff very welcoming and helpful
- 5/5
Nice staff and very helpful
- 5/5
Nice staff and very helpful
- 3.5/5
Good
- 3/5
Did not enjoy breakfast, that was sad!! It just was very lackluster. Also, carpets being changed and there was raw wood on parts of the hallway. Finally, the noise of the shower and toilet draining above us was extremely loud.
- 5/5
Breakfast was ok.
- 4/5
I had a really good experince over all with the property. This is my 3rd stay with them. The rooms are very spacious and very clean.
- 5/5
Very nice
- 5/5
Friendly staff
- 2.5/5
Passable
- 5/5
Exceptional
- 5/5
Exceptional
- 4/5
Everything was good except for HVAC system felt like it needing cleaning or something. I woke up in the middle of the night choking from the air.
- 4/5
Everything was good except for HVAC system felt like it needing cleaning or something. I woke up in the middle of the night choking from the air.
- 5/5
N/A
- 5/5
Room and atmosphere was very good. Beds and pillows were to firm . The only complaint is the bed was too soft. I didn’t sleep well.
- 4.5/5
Someone had pushed the carpet up to hold a back door open. This seemed unsafe
- 5/5
- 4/5
Location
- 5/5
Clean, location, breakfast, staff polite! None
- 5/5
Clean room, beautiful lobby & great workers! Heated pool was awesome!
- 5/5
Clean and simple NA
- 5/5
Everything was nice and clean.
- 5/5
Everything was nice and clean.
- 5/5
The staff was amazing! From the front desk to the housekeepers.
- 5/5
Very clean and great breakfast!
- 5/5
Very clean and great breakfast!
- 4/5
.
- 4/5
.
- 5/5
The facilities are modern, the staff is friendly and helpful, the breakfast is outstanding and the rooms are comfortable, modern and clean. The staff even gave me complimentary toothpaste when I couldn't find mine. Nothing. Everything was perfect.
- 4.5/5
Everything was ? Couldn’t think of anything
- 5/5
Safe, clean, friendly No outside pool
- 5/5
Very convenient to many commodities and close to the destination/reason for mt trip.
- 4.5/5
The shower door would not stay closed, it kept sliding open but used a wash cloth as a door holder to keep it closed.. but everything else was clean and spacious.
- 5/5
I loved everything!!!
- 5/5
Room was great.
- 5/5
Room was great.
- 5/5
No concerns thanks
- 5/5
No concerns thanks
- 2/5
My room was entered twice by staff be my room was changed in the system. I was not dressed and staff didn't knock
- 5/5
Staff was exceptional during check in.
- 5/5
Staff was exceptional during check in.
- 5/5
Great
- 5/5
Great
- 4/5
The room is clean and the staff is courteous.
- 4/5
The room is clean and the staff is courteous.
- 3/5
Customer service at the hotel itself was lacking, this is the second time. Needed Hotels.com customer service to resolve the issue.
- 3/5
Customer service at the hotel itself was lacking, this is the second time. Needed Hotels.com customer service to resolve the issue.
- 5/5
The guy at the front desk was very nice and informative. Room was clean. The mattress had a giant dip on one side but im small and was exhausted so didnt care. Slept really well. Breakfast smelled amazing but i couldnt eat any because I had to be at my job at 7 am and that is when they start serving.
- 5/5
The guy at the front desk was very nice and informative. Room was clean. The mattress had a giant dip on one side but im small and was exhausted so didnt care. Slept really well. Breakfast smelled amazing but i couldnt eat any because I had to be at my job at 7 am and that is when they start serving.
- 5/5
The best!
- 5/5
The best!
- 4/5
The room and staff were amazing but i was very disappointed that the TV in my room wasn't a smart TV. The remote has the option for Netflix and Amazon but that's it, just the buttons. The TV was incapable of using WIFI therefore I couldn't watch TV while I spent hours in the room. That's very disappointing seeing as smart TV a very affordable now. Since there aren't any smart TV's in the room maybe there should be basic cable at least for us customers who just want to lay in bed and relax.
- 4/5
The room and staff were amazing but i was very disappointed that the TV in my room wasn't a smart TV. The remote has the option for Netflix and Amazon but that's it, just the buttons. The TV was incapable of using WIFI therefore I couldn't watch TV while I spent hours in the room. That's very disappointing seeing as smart TV a very affordable now. Since there aren't any smart TV's in the room maybe there should be basic cable at least for us customers who just want to lay in bed and relax.
- 5/5
The parking was good. Everything was good
- 5/5
The parking was good. Everything was good
- 5/5
Very clean hotel, professional and complaisant staff
- 5/5
Very clean hotel, professional and complaisant staff
- 5/5
Friendly service. Convenience
- 5/5
Friendly service. Convenience
- 5/5
.
- 5/5
.
- 3/5
The linens are hard and house keepers did not clean the room after one night stay. So over all needs improvement. The front desk personnel were great.
- 3/5
The linens are hard and house keepers did not clean the room after one night stay. So over all needs improvement. The front desk personnel were great.
- 5/5
Clean and friendly
- 5/5
Clean and friendly
- 5/5
It was great!
- 5/5
It was great!
- 5/5
Nice stay
- 5/5
Nice stay
- 2/5
TV remote was not working. Front desk said maintenance would be by to fix it but they never showed up before we left.
- 2/5
TV remote was not working. Front desk said maintenance would be by to fix it but they never showed up before we left.
- 5/5
staff was excellent
- 5/5
staff was excellent
- 5/5
Great location,clean room, good breakfast
- 5/5
Great location,clean room, good breakfast
- 5/5
Parking was easy and convenient. Staff was friendly and helpful upon check in. Room was clean, spacious and comfortable.
- 5/5
Parking was easy and convenient. Staff was friendly and helpful upon check in. Room was clean, spacious and comfortable.
- 5/5
Great rooms. Fun pool. I would definitely recommend this hotel.
- 5/5
Great rooms. Fun pool. I would definitely recommend this hotel.
- 2/5
Arrived at 6:15pm and rooms were not available as still being cleaned. I am fine with that, however staff at front desk was rude in relaying that information. Customer service is your only job!
- 2/5
Arrived at 6:15pm and rooms were not available as still being cleaned. I am fine with that, however staff at front desk was rude in relaying that information. Customer service is your only job!
- 5/5
Nice open area in lobby for business, relaxation and of course breakfast. Right down the road from Ikea and not far from UNC Charlotte campus.
- 5/5
Nice open area in lobby for business, relaxation and of course breakfast. Right down the road from Ikea and not far from UNC Charlotte campus.
- 5/5
Rooms were spacious enough for all 5. Great view from 4th floor. Family friendly, great complimentary breakfast & coffee daily.
- 5/5
Rooms were spacious enough for all 5. Great view from 4th floor. Family friendly, great complimentary breakfast & coffee daily.
- 5/5
A fine property and the 24/7 coffee machines were a nice benefit
- 5/5
A fine property and the 24/7 coffee machines were a nice benefit
- 3/5
Front desk women was unpleasant.
- 3/5
Front desk women was unpleasant.
- 5/5
Some of the fixtures were falling off the walls.
- 5/5
Some of the fixtures were falling off the walls.
- 5/5
Loved the breakfast. The location was convenient for my purposes and the area was quiet. Would definitely return!
- 5/5
Loved the breakfast. The location was convenient for my purposes and the area was quiet. Would definitely return!
- 5/5
Great area close to everything
- 5/5
Great area close to everything
- 5/5
It was clean nice room
- 5/5
It was clean nice room
- 4/5
Comfortable and close to everything
- 4/5
Comfortable and close to everything
- 5/5
Great hotel with great staff, clean room, enjoyed the stay….will stay here again next trip down to Charlotte
- 5/5
Great hotel with great staff, clean room, enjoyed the stay….will stay here again next trip down to Charlotte
- 5/5
It was a very nice stay. I didn’t have any issues. The staff was very friendly.
- 5/5
It was a very nice stay. I didn’t have any issues. The staff was very friendly.
- 4/5
only one elevator working ~great breakfast
- 4/5
only one elevator working ~great breakfast
- 5/5
It was clean, convenient and good breakfast
- 5/5
It was clean, convenient and good breakfast
- 3/5
Fair experience, fair customer service, deep cleaning of common areas could be improved, would also recommend for staff to wear uniform or atleast name tags.
- 3/5
Fair experience, fair customer service, deep cleaning of common areas could be improved, would also recommend for staff to wear uniform or atleast name tags.
- 3/5
- 3/5
- 2/5
Proximity to amenities
- 2/5
Proximity to amenities
- 4/5
Nice, quiet and conveniently located.
- 4/5
Nice, quiet and conveniently located.
- 5/5
The staff was extremely friendly and helpful.
- 5/5
The staff was extremely friendly and helpful.
- 4/5
Close to shopping center
- 4/5
Close to shopping center
- 5/5
Clean
- 5/5
Clean
- 4/5
Good and friendly
- 4/5
Good and friendly
- 5/5
Very nice property, friendly staff, lots of parking and good breakfast
- 5/5
Very nice property, friendly staff, lots of parking and good breakfast
- 2/5
It was a suite with two rooms. It definitely needed better cleaning. The window shades had lots of holes. Each room had an air conditioner but only one was working.
- 2/5
It was a suite with two rooms. It definitely needed better cleaning. The window shades had lots of holes. Each room had an air conditioner but only one was working.
- 5/5
It was a great stay
- 5/5
It was a great stay
- 5/5
Will definitely stay here again on my next trip the staff where very nice and the hotel was very clean
- 5/5
Will definitely stay here again on my next trip the staff where very nice and the hotel was very clean
- 4/5
.
- 4/5
.
- 4/5
The area feels safe. There are a lot of shopping, eating, etc. options within walking distance. The hotel is clean. The staff is pleasant. The parking is plentiful. I will be back.
- 4/5
The area feels safe. There are a lot of shopping, eating, etc. options within walking distance. The hotel is clean. The staff is pleasant. The parking is plentiful. I will be back.
- 5/5
The hotel was very clean and updated. The front desk staff checking in and out were very friendly and helpful.
- 5/5
The hotel was very clean and updated. The front desk staff checking in and out were very friendly and helpful.
- 5/5
This property as well as the location was awesome. The area was quiet even though it's near a small shopping area. There are plenty of restaurants conveniently located near the hotel. I visit Charlotte often this is where I will be staying.
- 5/5
This property as well as the location was awesome. The area was quiet even though it's near a small shopping area. There are plenty of restaurants conveniently located near the hotel. I visit Charlotte often this is where I will be staying.
- 5/5
Na
- 5/5
Na
- 4/5
It was clean and smelled good but some of the towels were a little stained. Our handicap accessible room was spacious and the shower was easy to use and clean. The beds were soft and it had plenty of pillows.
- 4/5
It was clean and smelled good but some of the towels were a little stained. Our handicap accessible room was spacious and the shower was easy to use and clean. The beds were soft and it had plenty of pillows.
- 1/5
There was a storm and the power went out Saturday night and still had not come back on Sunday when we left. It is hard to believe there was not generator. We were not able to shower due to cold water only. Also, the noise from the room above us was insane until after 4:00AM. They were blasting music, talking loudly, and dropping stuff on the flower, like boulders. We could literally hear everything and I mean everything! It was disgusting!
- 1/5
There was a storm and the power went out Saturday night and still had not come back on Sunday when we left. It is hard to believe there was not generator. We were not able to shower due to cold water only. Also, the noise from the room above us was insane until after 4:00AM. They were blasting music, talking loudly, and dropping stuff on the flower, like boulders. We could literally hear everything and I mean everything! It was disgusting!
- 2/5
We lost power so no AC, no electricity, no hot water for showers. Staff did the best they could but communication was poor.
- 2/5
We lost power so no AC, no electricity, no hot water for showers. Staff did the best they could but communication was poor.
- 2/5
Staff was friendly and hotel was very clean. However, a storm knocked out power at 1:00 in the morning and was still out upon checkout at 10:00 am. Our room was too warm, showers were cold and there was no coffee or breakfast. We understand that it’s not the hotel staff’s fault that they lost power, but when we asked if we could get a “partial” refund for our stay, we were told it was not likely, but they may be able to give us some points which we don’t want or need.
- 2/5
Staff was friendly and hotel was very clean. However, a storm knocked out power at 1:00 in the morning and was still out upon checkout at 10:00 am. Our room was too warm, showers were cold and there was no coffee or breakfast. We understand that it’s not the hotel staff’s fault that they lost power, but when we asked if we could get a “partial” refund for our stay, we were told it was not likely, but they may be able to give us some points which we don’t want or need.
- 5/5
Really clean
- 5/5
Really clean
- 2/5
3 night stay... no housekeeping, no clean wash cloths, even after asking for them. Power went out no emergency lights in hallway or stairwells. No compensation. Would NOT recommend.
- 2/5
3 night stay... no housekeeping, no clean wash cloths, even after asking for them. Power went out no emergency lights in hallway or stairwells. No compensation. Would NOT recommend.
- 1/5
worst place to stay, staff was extremely rude, no power in hotel for 13 hours and still not on when we left in the morning. no lights, literally had to walk down a pitch black staircase, no ac in room, everything i had in fridge went bad, lady at the front desk was so rude to guests when she got the question are they working on restoring the power. just overall the worst hotel
- 1/5
worst place to stay, staff was extremely rude, no power in hotel for 13 hours and still not on when we left in the morning. no lights, literally had to walk down a pitch black staircase, no ac in room, everything i had in fridge went bad, lady at the front desk was so rude to guests when she got the question are they working on restoring the power. just overall the worst hotel
- 5/5
Very friendly staff.
- 5/5
Very friendly staff.
- 5/5
Check in was simple & quick. Room was nice and quiet. Breakfast was good.
- 5/5
Check in was simple & quick. Room was nice and quiet. Breakfast was good.
- 5/5
Close to everything. Great Staff and Facilities
- 5/5
Close to everything. Great Staff and Facilities
- 5/5
There was a mix up with our room upon check in but the women at the desk was so incredibly kind and helpful regarding it. I wish I had her name she should be recognized for her customer service
- 5/5
There was a mix up with our room upon check in but the women at the desk was so incredibly kind and helpful regarding it. I wish I had her name she should be recognized for her customer service
- 4/5
Excellent service from staff
- 4/5
Excellent service from staff
- 4/5
Beds were very comfortable, room was clean, staff was friendly. Lots of breakfast choices.
- 4/5
Beds were very comfortable, room was clean, staff was friendly. Lots of breakfast choices.
- 3/5
We needed a place to stay for a bit while the final repairs were being made to our home recently. As I went to check back in because we needed more time at the hotel, a worker told me that they would allow us to stay that time. But those of us that live within a 30 mile radius of Charlotte were not welcome. Apparently they had some bad experiences with local customers. I'm sorry to hear this. I just want everyone to be forewarned before they make reservations.
- 3/5
We needed a place to stay for a bit while the final repairs were being made to our home recently. As I went to check back in because we needed more time at the hotel, a worker told me that they would allow us to stay that time. But those of us that live within a 30 mile radius of Charlotte were not welcome. Apparently they had some bad experiences with local customers. I'm sorry to hear this. I just want everyone to be forewarned before they make reservations.
- 5/5
The property was clean, safe, and it was great for our 1 night stay.
- 5/5
The property was clean, safe, and it was great for our 1 night stay.
- 5/5
I would highly recommend it to family and friends.
- 5/5
I would highly recommend it to family and friends.
- 5/5
Lovely stay nice clean accomodation and plentiful breakfast
- 5/5
Lovely stay nice clean accomodation and plentiful breakfast
- 5/5
The most outstanding helpful staff I’ve ever encountered
- 5/5
The most outstanding helpful staff I’ve ever encountered
- 5/5
Everything at the hotel was really good. Had only one issue with the cleaning crew where I asked one of the maids for new towels and she never said that she didn't have any but told me to see her later and that was it. We asked her this on several occasions. We ended up asking the front desk and they had someone bring us more. Seemed like she also might not have understood English too well.
- 5/5
Everything at the hotel was really good. Had only one issue with the cleaning crew where I asked one of the maids for new towels and she never said that she didn't have any but told me to see her later and that was it. We asked her this on several occasions. We ended up asking the front desk and they had someone bring us more. Seemed like she also might not have understood English too well.
- 4/5
The only issue i had was, we had a 3 night stay and the room wasn't servised. I had to ask for clean towels.
- 4/5
The only issue i had was, we had a 3 night stay and the room wasn't servised. I had to ask for clean towels.
- 5/5
Clean, friendly staff, hot water, AC/Heat worked great!
- 5/5
Clean, friendly staff, hot water, AC/Heat worked great!
- 5/5
Staff was wonderful !
- 5/5
Staff was wonderful !
- 5/5
We were in town for a cheer competition. It exceeded our expectations. The front desk staff were friendly, and the room was clean. We didn't experience breakfast but overall, our stay was pleasant.
- 5/5
We were in town for a cheer competition. It exceeded our expectations. The front desk staff were friendly, and the room was clean. We didn't experience breakfast but overall, our stay was pleasant.
- 5/5
Convenience
- 5/5
Convenience
- 5/5
Sabrina made an amazing breakfast and so incredibly friendly. The front desk staff was so kind generous and helpful
- 5/5
Sabrina made an amazing breakfast and so incredibly friendly. The front desk staff was so kind generous and helpful
- 4/5
The room overall was fine but there was a sticky area on the rug.
- 4/5
The room overall was fine but there was a sticky area on the rug.
- 5/5
The customer service from the front desk was amazing and they were so kid friendly. My kids asked them a lot of questions, they were more than happy to answer. It was also quiet and clean! The rooms were very roomy, the breakfast food was really good, there were enough variety to choose from but not too overwhelming. Thank you for the stay!
- 5/5
The customer service from the front desk was amazing and they were so kid friendly. My kids asked them a lot of questions, they were more than happy to answer. It was also quiet and clean! The rooms were very roomy, the breakfast food was really good, there were enough variety to choose from but not too overwhelming. Thank you for the stay!
- 4/5
Great stay.
- 4/5
Great stay.
- 4/5
Front staff was very accommodating and professional. Room was roomy, comfortable, and clean. Need to improve shower head and pressure. Breakfast was sub-par. But at least I didn’t have go out for breakfast and spend extra money.
- 4/5
Front staff was very accommodating and professional. Room was roomy, comfortable, and clean. Need to improve shower head and pressure. Breakfast was sub-par. But at least I didn’t have go out for breakfast and spend extra money.
- 5/5
N/a
- 5/5
N/a
- 4/5
It was ok close to stores. Felt noisy due to vehicles.
- 4/5
It was ok close to stores. Felt noisy due to vehicles.
- 3/5
I understand that the hotel was not responsible for the obnoxious guests, so not blaming holiday inn. But it was not the best stay because of noise!!!
- 4/5
My stay was great
- 3/5
The staff appeared to not care about guests. Barely said more then absolute minimim
- 4/5
Room was good and amenities seem good as well
- 3/5
Staff was hard to find and when we did find them they were not friendly.
- 5/5
One of the best for overnight travel accommodations. Would have easily spent another night.
- 5/5
Excellent
- 5/5
Check-in was quick and Jason was friendly and helpful. The hotel, hallways and room was very clean and neat. Breakfast was good with a selection of hot and cold items. I would recommend this hotel to others.
- 5/5
Great
- 5/5
Clean convenient safe and breakfast included. Good rates
- 4/5
This was one of best hotel in the area. We will stay here again.
- 5/5
The property was a great location to shopping, restaurants, highway and most of all family. My stay was excellent and impressed with the cleaniness. The staff was very friendly in making sure everything was alright throughout my stay.
- 5/5
Nice place to stay
- 5/5
It was excellent
- 5/5
Hello! I just wanted to compliment, Jake (forget his last name) at the front desk, on his great out of his way service!! Thank you, Jake!
- 4/5
It was just okay. Breakfast was kind of boring. I arrived a few minutes before checking in, and the room was not ready. The room seems to be missing light fixtures, and it looks dark. The TV was hanging crooked.
- 5/5
- 5/5
No
- 5/5
Conveniently located near shopping area, clean and spacious room light airy room.
- 5/5
The hotel was absolutely amazing! I did stop into the nearby Walmart before check in, and that area is definitely a little sketchy. But hotel was pristine!
- 5/5
Clean and spacious room
- 1/5
Terrible experience. Hotel was good. Loud neighbors, multiple guest in the lobby complaining from 12-3 am. Hotel staff refused to envolve law enforcement. Worst hotel stay ever. Didn't sleep all night.
- 5/5
Spacious rooms
- 5/5
Friendly staff, very clean, comfy bed with soft linens, excellent breakfast choices! Great place, will stay here again.
- 4/5
Great stay!
- 5/5
I enjoyed my stay. The room was clean and so was the hotel
- 5/5
At first the person at the front desk canceled my room, and said she called me, I had to show her I didn’t received no missed call from her, but she did give me my room I requested back and it was nice and I appreciate it.
- 4/5
Tried to get more towels they were out had to wash them played phone tag with front desk till midnight took 2 hrs. The room came with towel but I used them and needed more yes.
- 3/5
The room was clean and staff was hospitable. There was a loud knocking noise that awoke us from our sleep at 3:00am. Cause unknown. Our room was a bit warm in the middle of the night. One of the elevators was out of order. Overall a decent 2 night stay.
- 4/5
Checking in was a real pain in the butt I was issued a room key that didn't work went up to the room twice for the same room key that did not work my third trip to the same room turned out to have people in it so they had to assign me another room but everything after that was superb
- 5/5
Wonderful hotel! Great location to PNC Pavilion. Less than 10 minutes away. Room was very spacious. Linens were so soft! Will stay here again!
- 5/5
Excellent property. The bed was extremely comfortable. The room was very clean and the breakfast was very good.
- 5/5
The area was very nice and in a great area
- 5/5
The location to the stores was wonderful since we visit the IKEA store. Also only being a few mins away from Top Golf was a plus for my husband. When we come back to the area we will stay at this hotel again.
- 5/5
Decent