Hilton Garden Inn Charlotte Uptown

Staff was awesome and responsive to requests. Clean room and in great location.

Great job

The rooms AC was getting the carpet wet. We were moved to the room next door. The room was comfortable and clean. The staff were friendly and accommodating. We enjoyed our two night stay.

Super friendly employees, great rooms,, convenient for convention

Everything about the stay was like a dream. It couldn't have been better! I will return soon.

Excellent place to visit!

It was located in a central area for activities

The staff was super nice and easy going. The hotel was clean and has a welcoming atmosphere. I don’t like that the breakfast wasn’t included with the hotel. You had to pay extra to be included with the breakfast. Plus it wasn’t stated no where while booking or during check in.

The hotel is beautiful, and the staff was incredibly kind. We will definitely be staying again!

You can never go wrong with Hilton. I always have excellent stays.

Superb

The property needs some updating to stay competitive. Balcony pressure washing needed. Windows cleaned, etc…

Everything was well in good standard

Wonderful place to stay

Clean and comfortable Nothing I didn’t like

Poor

Pleasant

From early morning to late late night.

Very clean. Great location close to the freeway and within walkable distance to most Uptown and South End locations.

Very good

The rooms were nice and clean. One of the staff while checking in wasn’t nice and very disrespectful.

Staff was great. Room was clean.

Close to everything

Good, no complaints here.

Didn’t like l have to pay for parking

Parking is $35 per night as a heads up also. Great location to walk to downtown museums, stadium, etc. It’s a quick drive to other neighborhoods, as well.

Two night stay for weekend, hotel was clean and check in was quick. Front desk associates were very nice and helpful. Would definitely stay again

Very clean downtown property close to convention center and a short walk to spectrum center

Loved the location. Everything was great.

The parking garage and room was cozy Remote was missing from our room, the front desk fella seemed annoyed about having to change our room for us

It was clean and comfortable. I didn’t have any complaints about this property.

Everything went well. Will stay again No complimentary water

I don’t like that they charge you 35.00 to park and 20 dollars for a breakfast that is free at Hampton in and Hampton inn is the same company!! Property was very clean and nice!

Front desk women was the best, so friendly and helpful. The location is perfect! My fridge didn't work at all, no exhaust fan in bathroom.

Location, staff and room were nice. Breakfast was truly awful. I would not feed my dog with it.

Make sure the breakfast is included with the room before you purchase it. Because it was not included with my room. Then I was told I had a 20 dollar credit I could use by one worker, but then later that afternoon was told I did not. So just make sure you are getting charged for everything at once.

Very good

The bar was trash, the bartender was very unprofessional she was on her phone during my 3 visits to the Bar. The Bar was not stock with simple drinks.

Convenient location, clean bed. Prices for add-ons do not match pricing on website. Might be genuine false advertising issues there. Things like parking or breakfast are significantly more expensive than nearby options, so they are over priced for the location. I requested late checkout and confirmed that twice with the hotel leading up to my stay and at check-in. Suddenly on that day it couldn't be accommodated (and again would have been more expensive than advertised). Room had random stains which seemed fairly old in several locations. Bathroom had water stains on ceiling and the toilet seat was so loose it was nearly off.

Convenient location, clean bed. Prices for add-ons do not match pricing on website. Might be genuine false advertising issues there. Things like parking or breakfast are significantly more expensive than nearby options, so they are over priced for the location. I requested late checkout and confirmed that twice with the hotel leading up to my stay and at check-in. Suddenly on that day it couldn't be accommodated (and again would have been more expensive than advertised). Room had random stains which seemed fairly old in several locations. Bathroom had water stains on ceiling and the toilet seat was so loose it was nearly off.

The room was very nice, I loved my stay

Room was clean, comfortable, and spacious.

Nice Breakfast could be little bit better

The parking lot entry is confusing. It is not really clear where to park and one which floor.

Restaurant and bar were awesome. Staff is sweet and helpful. Room and common areas were clean and well kept. A great place for traveling professionals. Close to airport, restaurants and entertainment. Highly recommended.

Nice clean room. Bed was comfortable. Room was quiet road noise wasn't an issue. I was charged twice for a room. I made the reservation on this app and when I got to the hotel they did not have it in their system. The woman at the desk didn't know what to do so I had to wait for her manager to show up. My instinct told me to walk but I waited, and waited for the manager to show up. I've used Booking.com exclusively for almost 10 years at this point, at hotels all around the world and have never encountered this type of problem. Oh the irony it's my home state where I run into this issue. The room was fine. Only issue was the toilet clogged with minimal debris.

I was charged twice for a room. I made the reservation on this app and when I got to the hotel they did not have it in their system. The woman at the desk didn't know what to do so I had to wait for her manager to show up. My instinct told me to walk but I waited, and waited for the manager to show up. I've used Booking.com exclusively for almost 10 years at this point, at hotels all around the world and have never encountered this type of problem. Oh the irony it's my home state where I run into this issue. The room was fine. Only issue was the toilet clogged with minimal debris.

Exceptional

Superb

Very good

Great everything will be staying again

The hotel was very clean and well maintained. Very nice room. Worst bed/pillows I’ve ever had at a hotel. Couldn’t get any sleep on my entire trip.

Very good

Everything is wonderful at this resort. Only fault we had was the service for food and drink was extremely slow

Check in at late night. Wake up in the morning found out the toilet bowl water valve was shut off. Turn it on to flush then going back to sleep. Wake up two hours later there was lots of water in bath room floor. If the room have problem like this it shouldn't be checking in. Quality control.

Check in at late night. Wake up in the morning found out the toilet bowl water valve was shut off. Turn it on to flush then going back to sleep. Wake up two hours later there was lots of water in bath room floor. If the room have problem like this it shouldn't be checking in. Quality control.

We stayed 3 nights -The customer service was excellent- Janise was very friendly and helpful from start to finish! She even gave recommendations for food establishments in the area. We didn’t get to use much of the property amenities but it all looked clean.

Desk staff was friendly and let me know about events going on in the city at the time. Upgraded my room without me knowing when I arrived and the room was amazing! Will definitely be staying at this hotel whenever I visit charlotte again! 10/10 would recommend!

Great property, located extremely close to everything, only flaw is parking in the hotel is scarce at night!

Internet and tv were not working

Be prepared to pay for parking at $35 a day which I thought was excessive

Walking distance to pretty much everything, great location directly across the street from the nascar hall of fame

Was upgraded to a 1 bed suite, lovely!

My only issue was being charged for parking, which was an extra fee, especially since we have no other options for parking.

Every time I come to Charlotte I book this hotel. Great rooms & staff!

It was great. The staff was nice

amazing view great rooms friendly staff close to rail

parking was horrible and tv did not work. no free water

Hotel was clean staff was great

Great stay

Very friendly staff at check in and at the bar. Very nice experience

Great location-clean-walkable to uptown Charlotte that was safe

Convenient location to concert venue Breakfast staff was rude. There isn’t a pool on the property as advertised

Convenient location to concert venue Breakfast staff was rude. There isn’t a pool on the property as advertised

Very good

Room was clean. Unfortunately not serviced on day 2 so ran out of coffee and milk. Lighting is poor in the room but good in bathroom.

Exceptional

Exceptional

Front desk and bae staff were amazing. Shout out to Tyler

The staff was nothing but excellent. Ashley was accommodating I had a mishap with an outfit and she was able to help me before the concert Samantha was also great during checkout I will definitely be there again the next time I visit

Breakfast was hot and fresh

The lobby area always smelled of grilled food and this was not an appetite stimulating aroma. The room was clean. The staff were very attentive and addressed issues quickly. The power shade was broken on check in and was repaired within minutes of notifying the staff. We also had an issue with our door lock. The battery went dead. Again within minutes the issue was resolved. Just do something about that lobby oder. It is not appealing.

It was a great location The staff was very helpful. The room was fresh and clean.

Bad

My husband and I were in Charlotte this past weekend to support our daughter who was competing in a body building competition. We chose this hotel as it was close to the convention center where the competition was being held. It's a really nice hotel. The rooms are large and well equipped with microwaves and refrigerators. The bathrooms were also nice and clean with fluffy towels. The highlight of my trip was the amazing staff, in particular Ashley, who was at the check in desk when we arrived. She was pleasant and professional and made us feel so welcome! I definitely recommend this hotel for anyone visiting Charlotte.

Staff amazing

Great stay

Exceptional

Great stay

Exceptional

Exceptional

Exceptional

The staff at breakfast were so sweet and helpful!

Everything about my stay was nice

Fantastic location, beautiful facility, front desk staff were amazing. Our room was beautiful and clean. Parking garage somewhat confusing. Restaurant had a very limited menu. Restaurant server seemed like she really didn't want to be there but then she warmed up by the time we left.

Parking garage somewhat confusing. Restaurant had a very limited menu. Restaurant server seemed like she really didn't want to be there but then she warmed up by the time we left.

Staff was wonderful! My sister and I forgot the block for our phone charger and I went to the front desk around 11:30 pm to see if the hotel had some or if there was somewhere near by where I could purchase one. I didn't catch her name, but the very kind lady running the counter had one and let us borrow it. The location was perfect, allowing us to walk to and from our event at the spectrum center. Inside of the hotel was beautiful and clean! I will definitely stay here in the future if I need to be in the area.

Great

Location was fantastic. Very clean. Staff was very friendly and helpful. Our mattress wasn’t comfortable. Pretty sure just old and worn out.

No hot water in the shower and front desk was asleep looked like a maintenance worker.

Closeness of everything downtown.

The breakfast was not as good as expected, and rather expensive for a plate. The person that brought the bill to the table was extremely rude. just not a good experience on that part

Beds were good nice and clean easy walking distance to the stadium.

Location to the Physician office Everything was great

loved it.

Didn’t know about the parking fee of $35. Had I known I would have stayed somewhere else.

Very nice and clean room

Good location, clean, staff friendly & attentive. The food was good, but dont get the wings—they’re TINY. The kids chicken strips was more filling. Also, request to be in a room facing away from the street. We were right on the main road and could hear cars LOUDLY all night long

Parking is ridiculously expensive, but other than that it's a nice hotel.

.

Great stay! Very friendly staff with perfect customer service!

Great stay! Very friendly staff with perfect customer service!

Staff was great, the hotel was very close to tons of attractions, food, and transportation. The best thing was that the shower had instant hot water!! I would stay there again.

Staff was great, the hotel was very close to tons of attractions, food, and transportation. The best thing was that the shower had instant hot water!! I would stay there again.

The room was very nice. there was what looked like a blood stain on the rug next to one of the beds. I thought $20 for breakfast was to high. I just prefer a quick self service to eat and get going. The Holte price was execellent but $35 for parking seemed a bit to much. It was fourteenth hotle stay on our trip and theonly other parkng fee was $10.

Everything was clean and nice. Location was great. Walking distance from a lot of restaurants. The bed and pillows were not very comfortable.

All

All

Clean environment friendly staff

It was a wonderful stay with super friendly staff members. We had complimentary breakfast that I enjoyed

It was a wonderful stay with super friendly staff members. We had complimentary breakfast that I enjoyed

Was good

Was good

Spotless room

Spotless room

My room was clean and quiet and the hotel staff was courteous and attentive.

My room was clean and quiet and the hotel staff was courteous and attentive.

All perfect

All perfect

Staff wasn't nice and room bathroom didn't work and your people shouldn't pay for breakfast

Staff wasn't nice and room bathroom didn't work and your people shouldn't pay for breakfast

Terrible room my guess had to pay for parking ic machines didn’t work hotel wasn’t up kept parking lot had tons of trash

Terrible room my guess had to pay for parking ic machines didn’t work hotel wasn’t up kept parking lot had tons of trash

Quick service, friendly staff, super clean Quick service. Friendly staff super clean

Front staff was friendly, check in was easy.

Front staff was friendly, check in was easy.

the police had to get called because of people renting a room next door. we did not sleep all night because of them

the police had to get called because of people renting a room next door. we did not sleep all night because of them

Clean rooms. Great front desk interaction. Food service was good. Great interaction with the chef.

Clean rooms. Great front desk interaction. Food service was good. Great interaction with the chef.

The hotel was in a great location. It was clean established was friendly and courteous. I think they could do better with the food scene and the prices at the bar we’re kinda high

Staff were very respectful and very helpful with everything that I needed room services good and housekeeping was great

Staff were very respectful and very helpful with everything that I needed room services good and housekeeping was great

Unfortunately we didn't get a chance to have breakfast or any service due to the snow.

Check in was rough, we were delayed because of flight cancelations and I called to let the hotel know. I had 5 rooms booked and only 1 person was arriving on time. I was fine with no refunds because we were past the change date, I just asked to let that one individual check us all in so we can get to rooms as soon as we arrived but instead we were canceled for 1 night. Staff wasn't interested in being helpful. Additionally, there were huge stains on carpeting in 3 of the 5 rooms. As a Hilton member you can have 2 bottles of water daily, but it wasn't put in room you had to ask. Shampoo was empty. Not filled on day 2 or 3.

Check in was rough, we were delayed because of flight cancelations and I called to let the hotel know. I had 5 rooms booked and only 1 person was arriving on time. I was fine with no refunds because we were past the change date, I just asked to let that one individual check us all in so we can get to rooms as soon as we arrived but instead we were canceled for 1 night. Staff wasn't interested in being helpful. Additionally, there were huge stains on carpeting in 3 of the 5 rooms. As a Hilton member you can have 2 bottles of water daily, but it wasn't put in room you had to ask. Shampoo was empty. Not filled on day 2 or 3.

Clean room and great service at your restaurant

Clean room and great service at your restaurant

Staff person at checkout was more concerned with talking to a coworker about break time than providing service to her guest.

Staff person at checkout was more concerned with talking to a coworker about break time than providing service to her guest.

Wasnt notified of parking fee upon check in only incidentals. Meals served were overpriced for the quality of food that was served. Very small selection of choices for the size of the hotel. Not able to connect with desk from the room , had to walk down to lobby.

Employees were very respectful, friendly and humble and good location although rooms were not traffick soundproof. Lobby coffee was good. Room was not soundproof. You can hear traffic noise in the room which keeps you up late and wake you up early when the city traffic starts to circulate. Bathtub was not nice, cracked on top, missing filling between plastic wall and tub. whoever put it in place, did a poor job using inclination properly so water doesn't accumulate in the middle of the tub. Plastic fixed shower faucet which can't be moved around for body wash. Mattresses are already worn out. It feels like they swallow you. One would think for that price, drinking water would be provided but instead there were two cheap bottles of water at $ 2 dollars per bottle with a tag to promote membership. Poor marketing strategy. My coworker and I are giving the same report to our School System CO for future reference.

The TV did not work th entire time, was told it was a hotel-wide issue.

Some of the staff was friendly but definitely not all of them We brought food with us to save money but didn't realize the fridge didn't work so I woke up the next day to a smell coming from the fridge. We ended up losing 3 of my main meals (2 lunches and 1 dinner due to my food going bad because it contained mayonnaise) The hotel only offered 1 complimentary meal. Also some of the staff had very poor attitudes like they were annoyed that I had an issue.

Parking is way too expensive, loud roadway even on the 10th floor.

Love the parking garage the elevator that was on each floor to get to the inside... the room key also access in & outside side doors? No room service was available the staff was not very explanatory and the rooms was just that .... and room nothing that would make me want to rebook except location ... and parking that connects to building .... we also checked out early

Room was great but it was very noisy and people were knocking on our sure often.

Room was great but it was very noisy and people were knocking on our sure often.

Exactly as advertised. Thanks

Exactly as advertised. Thanks

Clean and spacious. Location near everything downtown

Clean and spacious. Location near everything downtown

Curtain controls didn’t work properly

Curtain controls didn’t work properly

Was there 4or 5 days before someone decided to clean my rm I asked 3x and I was told it was not my day

Was there 4or 5 days before someone decided to clean my rm I asked 3x and I was told it was not my day

Didnt know there was a free breakfest never told

Didnt know there was a free breakfest never told

The table lamps bulb was bad kept going out. The TV wouldnt work when we got to the room.

The table lamps bulb was bad kept going out. The TV wouldnt work when we got to the room.

Room was great love the view from our room and close walk and drive to everything.

Room was great love the view from our room and close walk and drive to everything.

Room was just as expected clean and relaxing. Staff were very friendly n professional. We didn’t have breakfast. We just didn’t wanna pay extra for breakfast. I prefer it be included with room .

Room was just as expected clean and relaxing. Staff were very friendly n professional. We didn’t have breakfast. We just didn’t wanna pay extra for breakfast. I prefer it be included with room .

Staff was very courteous

Staff was very courteous

I was in charlotte for the Hornets and Warrior game easy walk to and from the game Plenty of restaurants and entertainment The room itself was also great able to see all over the city

I was in charlotte for the Hornets and Warrior game easy walk to and from the game Plenty of restaurants and entertainment The room itself was also great able to see all over the city

Staff was very helpful and friendly, room was clean and the location of the hotel was perfect for us to walk around to anywhere we needed to go! We will definitely stay here for future trips

Staff was very helpful and friendly, room was clean and the location of the hotel was perfect for us to walk around to anywhere we needed to go! We will definitely stay here for future trips

Nice suite

Nice suite

It was cool place to stay i enjoy myself

It was cool place to stay i enjoy myself

great location, clean room and friendly staff.

great location, clean room and friendly staff.

The roomnwas very nice. The local tv channels were not working, we were told this was temporary

The roomnwas very nice. The local tv channels were not working, we were told this was temporary

Ok but don’t walk to far away you’ll walk bump into sketchy people

Ok but don’t walk to far away you’ll walk bump into sketchy people

Staff was friendly at check in and check out, room was clean and parking was easy.

Staff was friendly at check in and check out, room was clean and parking was easy.

Yes

Yes

Now for the things I did not enjoy. I did not like being misled by photos that no longer properly describe this property. The photos I booked based on showed that the hotel had an indoor pool, which it does not. For the price, it should definitely have a pool. I was also disappointed that I had to pay for parking after already paying to stay and support the business. The parking lot was mostly empty, with plenty of available spaces. Charging for parking in that situation makes no sense it’s like paying to park at a gas station while you’re already buying gas. There is no continental breakfast, yet parking costs $40–$50 per night. The corporate greed here is ridiculous. With that being said, I will never book here again or recommend it.

Now for the things I did not enjoy. I did not like being misled by photos that no longer properly describe this property. The photos I booked based on showed that the hotel had an indoor pool, which it does not. For the price, it should definitely have a pool. I was also disappointed that I had to pay for parking after already paying to stay and support the business. The parking lot was mostly empty, with plenty of available spaces. Charging for parking in that situation makes no sense it’s like paying to park at a gas station while you’re already buying gas. There is no continental breakfast, yet parking costs $40–$50 per night. The corporate greed here is ridiculous. With that being said, I will never book here again or recommend it.

Great stay and comfortable room. The front desk staff was very friendly and professional. The dining staff were polite and friendly. I had a small issue with the sink but the staff were quick to respond and fixed the problem. Overall I had a great stay.

Great stay and comfortable room. The front desk staff was very friendly and professional. The dining staff were polite and friendly. I had a small issue with the sink but the staff were quick to respond and fixed the problem. Overall I had a great stay.

Aziah was super helpful with check-in! Will stay again

Aziah was super helpful with check-in! Will stay again

Clean room and nice friendly staff

Clean room and nice friendly staff

The room wasn’t cleaned overnight. For the price you pay it should be cleaned everyday unless a sign on the door says privacy.

The room wasn’t cleaned overnight. For the price you pay it should be cleaned everyday unless a sign on the door says privacy.

The room was very nice. The Bed was very comfortable. Nice pillows. The problem I had was when we went to leave. We found that several vehicles in their parking garage were broken into. They had their windows completely smashed out. reasonTechnically not the hotel's fault, but is their parking garage

The room was very nice. The Bed was very comfortable. Nice pillows. The problem I had was when we went to leave. We found that several vehicles in their parking garage were broken into. They had their windows completely smashed out. reasonTechnically not the hotel's fault, but is their parking garage

Complimentary buffet breakfast was not included, unlike other hotels, and the cooked-to-order options did not offer vegetarian choices. It was also a bit challenging to communicate with the chef and staff as I don’t speak Spanish. Complimentary water bottles were not replenished the next day. If possible, early check-in between 10–11 a.m. on the same day would be wonderful, as I had to wait until 5 p.m. while having meetings the entire day. Overall, it was a great stay, and I will definitely visit again.

Complimentary buffet breakfast was not included, unlike other hotels, and the cooked-to-order options did not offer vegetarian choices. It was also a bit challenging to communicate with the chef and staff as I don’t speak Spanish. Complimentary water bottles were not replenished the next day. If possible, early check-in between 10–11 a.m. on the same day would be wonderful, as I had to wait until 5 p.m. while having meetings the entire day. Overall, it was a great stay, and I will definitely visit again.

The room was clean, the front desk associate Quaashie was very helpful and on top of it when I needed any assistance

The room was clean, the front desk associate Quaashie was very helpful and on top of it when I needed any assistance

Great

Great

Very clean and quiet

Very clean and quiet

Nothing I can say needed to be better.

Nothing I can say needed to be better.

Drinks were way too expensive. Middle shelf bourbon for $15/shot is a little steep.

Drinks were way too expensive. Middle shelf bourbon for $15/shot is a little steep.

Comfortable room and was quiet at night. Did not stay for any dining but menu looked good.

Comfortable room and was quiet at night. Did not stay for any dining but menu looked good.

For a downtown hotel it was sad that i could check in until 4 and the room i needed was not ready. As a high dollar hotel downtown and it doesn't offer continental breakfast.

For a downtown hotel it was sad that i could check in until 4 and the room i needed was not ready. As a high dollar hotel downtown and it doesn't offer continental breakfast.

Yes

Yes

Yes ,but we had no TV service

Yes ,but we had no TV service

The room was very clean and comfortable, and the hotel is in walking distance to food!

The room was very clean and comfortable, and the hotel is in walking distance to food!

Front desk was very helpful and room was clean! Would recommend anybody looking to stay in Charlotte!

Great location, quiet property. Very clean and friendly staff. Would stay again and highly recommend.

I won’t stay here again.

I loved the cleanliness of the rooms and how pet-friendly the hotel was. The staff were supper engaging and attentive to myself and my dogs. Their customer service is what really set this hotel apart from other stays.

Staff were very welcoming. Rooms were very clean.

The room was horrible!! The commode stayed stopped up until I couldn’t even use the bathroom and then the tv wouldn’t work so I need a refund

The staff were super friendly. Extremely clean, quiet, easy to park, and to navigate the area. The room was clean, comfortable, and spacious. The price was perfect t too. I will definitely stay here again.

Young man that worked front desk was very rude. We also had no tv for the 2 nights we stayed.

Everything was perfect The front desk staff was amazing. The only thing that was wrong. The TV didn’t work, but that was OK. Everything else was absolutely perfect.

Room was very clean. Had an amazing view. Staff was very helpful and kind.

Nice clean rooms. Staff very friendly..the text mesaage system they have was smart! Very useful.

Excellent service

Room was clean and adequate for our stay

Bar wasn't open on Monday evening

Staff was great and room was clean

Clean room, didn’t have enough staff for breakfast, they had to close a hour early, which was an inconvenience

Staff were friendly and accommodating. I had pancakes for breakfast one morning, they weren't very good (gluey). However our stay overall was very good.

Room was great. The front desk acted like we had a disease at check-in

Check in staff was not nice. Beds and pillows very uncomfortable

The staff at the front desk was wonderful. Extremely disappointed with the hide-a-sofa in the room. It was extremely uncomfortable as a couch. Also uncomfortable as an extra bed. Not tag all what I was expecting in a Hilton Garden Inn.

Could not sleep well due to how loud it was outside

The hotel is nice but our room was not ready until 5pm even though check in said 4pm. The manager said he would check on the room and left us at the desk for 35 minutes without updating us or asking us to wait. They did give us “free” parking when I asked another employee to check the status of the room but still seems dysfunctional

Great location

Staff was wonderful, room clean, easy access to event and Uptown Charlotte.

The room condition was good. It was a delay getting in the room about 30 minutes.

Our stay at this hotel was unfortunately far below expectations. While the property itself appeared decent, the staff attitude and management response completely ruined our experience. We went down for breakfast and waited over 20 minutes before anyone approached our table. When the waiter finally arrived, the interaction was far from friendly — the staff seemed irritated and dismissive, which made the start of our day unnecessarily unpleasant. For a hotel under the Hilton brand, this level of service was surprising and disappointing. Later, due to airport closures, we decided to extend our stay by one more night. We confirmed the extension twice with the front desk, even making sure the change was properly updated. However, when we returned later, we were told that the reservation was never extended. The receptionist on duty gave us attitude instead of offering help or an apology. When we asked to speak with a manager, Mr. R. Her came to assist — but instead of resolving the issue calmly, he was defensive, tense, and shockingly rude. Rather than trying to de-escalate the situation, his tone and body language only made things worse. We travel frequently and understand that mistakes can happen, but what truly matters is how staff and management handle them. In this case, there was no ownership, no apology, and no effort to make the situation right. Overall, while the location might be

Nice room. Nice breakfast. Location excellent wrt conference being held across the street. Helpful staff.

We liked the ease of check in and how it was very clean. Multiple outlets are great! I think we had received this room in error - toilet constantly runs after flushing and outlet is missing a screw so the outlet box comes off the wall. And couldn't fix the blinds - it was bright all night and pillow were odd. Too flat or stiff, or I sick I to them. Beds were comfy and bathrooms well stocked.

Checkin had seven guests in line, one employee checking everyone in and took too long. The employee did a good job and was polite, but he did not have enough help. I was asked if I wanted “valet” parking for a charge of $35 per day. I responded yes. The standard understanding of valet parking is that someone parks your car. When I returned with my car key, I was told that you have to park your own car. Serious bait and switch situation here. Lots of nickel and diming at this hotel with no continental breakfast and maid service every other day. The latter issue should be included in the Expedia informational details. The bar mixologist Gari Fields was excellent. He was very friendly, attentive and knowledgeable.

Very clean room. Friendly helpful staff.

Excellent staff and beautiful view of the city.

There was no heat in the room. They staff only offered blankets. not to move rooms and they didn’t have heaters.

Very clean and nice staff

Had an excellent day the room was spotless. The staff were very friendly and excellent.

Hotel for cozy and secure. Staff was friendly and efficient.

we were told breakfast was "available" so we assumed that meant a cost; somehow figured out (too late) that our reservation included breakfast. location was good - no other real issues

The establishment is a little old and needs some updating. When we registered Ebony was working the front end alone. There were several guests checking in and she handled them with ease and professionalism. After checking in we tried to enter our room to no avail. Called Ebony and assured us Maintenance was on the way. 15-20 minutes we called again. Again maintenance was on the way. My companion went downstairs and when he returned Ebony was by his side. She took care of the problem and was very apologetic for maintenance not showing. Ebony as I see it is a valuable employee and should be rewarded for going above and beyond.

Yes

Friendly and helpful courteous staff. Attached garage parking was nice and convenient

I would highly recommend this hotel to anyone visiting the Charlotte area. It’s super walkable to most places within downtown and the staff is so nice. Roderick and the other employee working went above and beyond to make my stay pleasant & enjoyable which I greatly appreciated.

It was very nice.

This is the second time I’ve stayed at this location. This time my friend & I were in town to celebrate her birthday and to go to a concert. Check-in was smooth, location is safe, staff was accommodating and the room was clean. I do wish it parking wasn’t so expensive but otherwise, I have no complaints! I will definitely be staying again!

Rooms very clean..accommodated parking for my big truck

Great room

Quite

We arrived late at night after a long drive. Our reception was just what we needed. it was quick, informative and friendly. This will be our stay the next time we visit the area.

The hotel was VERY nice, clean and accommodating. The staff were beyond excellent. However, I chose this location because I was lead to believe that it was near multiple bars/breweries/restaurants; it was not. The hotel bar was awesome, so we hung out there. If you're looking for somewhere to stay within walking distance of the nightlife, this isn't it.

Very safe

The Staff was very helpful and great service.

friendly staff, clean rooms

I had issues with charges. They ended up charging me twice for a stay.

Very convenient location to much of uptown Charlotte.

Our room was spacious, comfortable, and spotless. The bed was cozy, and we really appreciated the little touches that made the stay relaxing. The location is perfect—right in Uptown, within walking distance of restaurants, entertainment, and attractions, which made exploring Charlotte so convenient. The amenities were also a plus. The lobby area was inviting, and the on-site dining options made it easy to grab a bite without having to leave the hotel. Overall, we had a great stay and would definitely recommend the Hilton Garden Inn Uptown Charlotte to anyone visiting the area. We’ll be happy to return on our next trip!

close oto

Ebony at the front desk went above and beyond to help us with our requests. We are corporate meeting planners from Nashville and she helped us get acquainted with Charlotte and close out our event. Thank you!

Close to Bank of America Stadium

Ebony was so nice and very helpful during our stay! The hotel was conveniently located near the conference we were attending. Will definitely stay again.

Good location..close walk to blue rail train..whole foods 5 minute walk away..hotel across street from nascar museum..friday night LOUD car/mororcycle racers along street..could easily hear in our room on 12th floor..also noisy between rooms that night..overall a very nice hotel though...no free breakfast or parking though..$35 daily parking/$14.95 daily breakfast buffet

Checkin with Ebony was great. She noticed we were Hilton Honor members and upgraded our room. She was dealing with a diffucult guest and apologized we had to wait. Really appreciate the great customer service.

Hotel is in a great location for seeing Charlotte. Beautiful hotel and rooms. Our first room was missing a remote for the TV, and when maintenance did not respond quickly, the front desk moved us to a larger room on the same floor. Parking and breakfast are extras but very convenient and a choice of what to eat.

Rooms need to be much more upgraded and clean for the location

Hotel bar closed when we were told it would be open. Very sad pet area. Just ok renovations.

Ms. Sheraline at the front desk was very sweet and personable. She went over and beyond and was the brightest part of our stay with this hotel. As far as Ebony, her customer service is very poor. She’s short patient and slightly rude. I asked for towels, was interrupted and rushed off the phone just for her to still not have towels come to our room. When I called again Ms. Sheraline was working and she had towels come within minutes and even did a follow up call to make sure we got them. She’s great.

Great staff - very helpful

Great place to stay

X

Close to stadium… classy comfort

Very clean

We were on the 13th floor overlooking the Nascar Hall of fame. Could barely hear the traffic. We had a very nice view of the skyline. Room was extremely comfortable and I love having queen size pillows. Bathrooms are very nicely modernized with walk-in showers I'm planning a vanity space to spread out. Check in and check out was very easy and friendly. Ebony at the front desk was so helpful! Love the location of this hotel and have stayed here many times. Came in for the Panthers game and it was an easy 20 minute walk.

The front desk person was not treating me as a paying guest. He was more like a worker at the DMV. He granted me an early check in but the bed was unmade and there were towels on the floor. I asked if I could just leave my things while they clean...he refused. He offered another room that had people in it. That was extremely dangerous for both myself and the other guest. He then said that i would just have to wait. This was a 1 hour ordeal. I had a funeral to attend and I missed it.

Very good all around

Very very convenient to downtown!

My husband and I stayed at this hotel twice this month and we really enjoyed. The reason why I didn’t give an “excellent” rate, was because, for some strange reason, there was a Peloton bike inside our room. I’d recommend that they’d give an information at the front desk, before giving you the bike. Also, one of the bedside lights wasn’t working.

The receptionist were very helpful and friendly.

Such a great last minute stay here!

The hotel only do the room every other day So we stay 2 nights. Only available for the day after first nigh, only fresh towels available.

My room was not available and the hotel had no record of my reservation through hotel.com so I had to make other arrangements and did not stay at this hotel. I was unable to speak to someone at hotels.com to even confirm that they had a reservation for me at this hotel.

Good place, very comfortable

The Hilton Garden Inn was a fantastic choice for me. Check in was a breeze and the woman at the front desk (Cherilyn) was friendly, kind, and helpful. The room was exactly what I asked for, and I had no issues whatsoever. The lobby and food area was clean and fully functional. I would highly recommend this hotel to future travelers!

Nowhere was it mentioned that construction said that neither would be available. This was the whole reason i booked.

Overall the interior of the hotel looks decent staff very friendly. I would recommend this hotel for anyone looking for somewhere to stay no far from the airport

Room was nice & clean, AC worked nicely to keep room cool. Only bad thing was mechanical room across from my room that had constant beep about every 3 seconds (thankfully not too loud)

2) stayed on 13th floor, fire alarm was pulled on 4th floor, 6 fire trucks arrived, some folks evacuated according to desk staff but we never heard any alarm on 13th floor or were made aware until hours later (seems like a fire code violation?) 3) was told upon arrival on July 4th that there would be fireworks at the baseball stadium that night. There were none. It was the night before. Had a very disappointed kid. 4) was told there would be breakfast served. Next morning found out it was $15 per person, and was awful. Reheated hard as a rock French toast sticks, no juice, and the same mediocre food that we received for free at another hotel a few days before 5) $35 a day to park is a rip off. Could have parked for cheaper in a garage nearby but realized after

Awesome

Great location for a good price

In the perfect area

Great location, friendly staff, will stay here again.

I had some rings stolen and a few other things. From what I could tell the thieves spent quite a bit of time in my van, maybe even sleeping the night. They left behind trash, a cigarette lighter and articles of clothing. The staff, when told, did not seem to care in any way. They pulled up what seemed like a canned legal response on the computer and started reading it out, saying they are not legally responsible for any thefts. The final report? The hotel couldn't care less. If you value your possessions, and don't want your car being used as a hostel for thieves during your stay, DO NOT stay at this hotel if you need to use the garage.

Great hotel in a great location. Very comfortable room with a nice view. There was no complimentary breakfast and the breakfast they did serve was not worth the cost.

Great stay and loved Monique at the front desk!!

I understand only have full housekeeping every other day but it would be nice if there was a convent way to request clean towels and coffee and tea supplies.

Excellent

Check in waiting time exessive

Decent,, but not really any better than the cheaper nearby properties. Only free coffee, not breakfast, which was expensive for what it was. Sloppy housekeeping. If they are going to hang all the dispensers in the shower, they need to make sure they actually leave soap at the sink.

Good location, safe and great staff!

Easy keyless checkin and check out!

Enjoyed our stay for the Metallica concert! Easy walk to BoA stadium. Lots of restaurants and things to do in the area. Hotel staff were super nice and helpful! Everything was clean. Parking was easy. Great spot to get a lot of places. Thanks!

Nice hotel. Quiet, good location, everyone friendly. Felt taken care of

Nice location, clean, and staff. Had an issue with my A/C unit leaking and the carpet in the room was soaked and the room had a slight stench from the moisture. When I reported it they just said they'll put a fan in the room. I was hoping they'd offer to move me to another room due to the conditions but that wasn't an option. Additionally the fan was really loud to sleep with. Also wish the lobby store had more options...even just cold water. Only had a few sodas and snacks available.

This hotel was very clean and quiet. My room was extremely comfortable. Parking was easy, but expensive. The one night that I wanted to eat in the hotel restaurant, they didn't have 2 out of 2 things I wanted on the menu. The server seemed very uninterested and never smiled. The staff at the front desk was always friendly and welcomed me in each time I walked through the door. Definitely a great place to stay, but skip dining in.

All went well. Would return.

It was good, bathroom had broken body wash container.

Staff was very nice and accommodating

Awesome hotel and great service

Checked in only had 1 of my 2 rooms on file. I had to wait for 25 Minutes until a Manager was available only to learn that the 2nd room was under my other guest name which the attendant should have checked. Then no apology but did inform me that Parking was $35 per day on top of a $200 deposit $100 for each room. I was so unhappy.

Excellent all the way around

Clean well maintained room and property.

Normal

Staff was polite and friendly.

I like the location it was close to everything I needed. I didnt like that parking was $35 a day and no free breakfast

It was a great hotel to stay out for a couple days. The Staff was so friendly and helpful. I loved that there were dining options around the banking district area and I felt safe the whole time I was there.

Very nice short stay

Great

Air did not work in room. Key card did not work after arriving.

Thank you

Nice property. They are good walking distance from a lot of things. I would def make sure you go to a store to stock up on snacks/drinks because no convenience stores are open late night

Everything was great except for the fact that all my actual birthday night when I came home from work, I mean not home but to the hotel there was nowhere to park so I had to sleep in my car in the parking lot because I had nowhere else to park and I was told I was gonna receive a refund for that and I never did

I didn’t like that my room type was changed without my knowing until I arrived. I was told they overbooked, but I booked months in advance so a call or email informing me would have been appreciated.

Great stay would stay again!

The parking and entrance was hard to get in and out. Plus 35 a night to park and no complimentary breakfast.

Majority of staff was seemingly indifferent to needs and wants and not knowledgeable about questions about local area. Did not like the fact that I purchased Insurance in the event plans changed and they did with 2 of the people traveling with us as they had to leave a day early. Hotel couldn't help, Expedia couldn't help and Insurance rep said on two occasions they'd ask hotel to assist. Nothing. Did learn that I only needed the other room for 2 nights instead of three until 2 days prior to traveling.

Size of the room was incredible! Staff friendly and easy check in. $35 a night for parking was a little egregious - my only complaint .

Excellent.

Property was clean and well maintained inside and out. Staff was friendly, professional, and courteous from check-in to check-out.

The location was central to everything in the city. Great view from room.

Staff was very friendly and helpful. Lobby was clean and welcoming. Room was facing downtown (cool view), but it also got loud when people decided to speed by the NASCAR museum. Also the in-room fan was excessively loud, so I just turned it off.

There was a public parking lot across the street, but was told we couldn’t use it, why? It’s used by others, let me pay the $5 fee and mind your own business, let me mind mine. Her reply, you can cancel your booking and go somewhere else. What an outstanding reply to gain customer retention. But this is an entitled culture we live in, which means respect and courtesy are no longer valid concerns for anyone but the “me crowd”.

It was great

Great customer service, very helpful felt like I was home.

Bom cafe da manha Mas me surpreendeu que o quarto nao eh limpo todo dia

The place was in a very good area. You could walk to everything. The building was clean. The only problem we had was that the sink was stopped up, but they fixed it right away. I did ask for an adjoining room because we had guess that came along, but they could not give me an adjoining room, but they placed us on the same floor. We did not see an indoor pool, neither did we ask, but it was something that if it was visible, we would have gone. The breakfast was good. The people at the front desk were wonderful. They were very friendly and accommodating if what we had asked for was available. The area was fantastic. All the food restaurants they had were numerous and we had a balls.

Parking per day extremely too high, pretty expensive for the hotel not to be super updated .hotel stay was ok , staff was nice but I Probably would not stay again.

I enjoyed my stay at the Hilton Garden Inn! The staff was very friendly

It was really good

Food was rather expensive for a relatively simple breakfast buffet. Other than that I have zero complaints about this Hilton. I highly recommend it!

It was an okay property. Great location. Expensive parking - $35. Bathroom could be cleaner. On the day I was checking out, I received a knock from house keeponf at 9am and after I said no thank you bc I was checking out later that day, the house keeper started asking when I was leaving. The exchange was weird and made me feel like I was being rushed.

Everything was great. Elevators could use a little TLC. Friendly staff

Service was awesome

Very clean. Easy parking

Easy access and close to our event.

Great stay

Very nice

I loved the farmers market right across the hotel on the weekend!

I came in town for my birthday/St Patrick’s day. The staff was extremely kind and accommodating. They even upgraded my room for free and waived the parking fee for my birthday! Room was nice, clean and big. I will definitely be staying again.

We went to Charlotte for a concert at the Spectrum Center. It was a great location, friendly staff, & clean.

Perfect location!