Hilton Charlotte Airport

Excelente

Staff and clean room

Room could’ve been a bit cleaner.. everything else was great would stay again

Good experience! My family particularly liked that there was free shuttle service to local mall and restaurants as well as to and from the airport. The only drawback was I reserved a room with the tub reiterated this at check-in that clerk confirmed there was a tub in the room however there was not.

The hotel was clean and our room spacious. Beds were also very comfortable.

We stayed overnight for connecting flight the room was clean and extremely spacious. The staff were friendly. They served breakfast however we had an early flight and didn’t have the chance to try it.

Exceptional

Superb

Pleasant

As Expected Staff was helpful and it was in a good area and near the panthers stadium as well !

Parking was good. Had to use the microwave in lobby.

Loved how our room looked ❤️

This hotel was very peaceful and welcoming. If you prefer quiet luxury, this is the place. Everything felt well-designed and quiet. The staff were extremely nice and very warm. NA

Breakfast buffet is $28/person or you can buy other breakfast items à la carte. Hotel is clean, amenities are great. Parking is free with your hotel key card. There’s a $50/night hold out on your card for incidentals.

Arrived late however staff was amazing and very knowledgeable

The hotel was very nice. Exceeded our expectations. The staff was very friendly and welcoming.

Very nice stay

Very nice stay

The shuttle service was awesome and the pool a delight!

Clean, spacious and quiet Bed had a hole where people sleep making it uncomfortable. Restaurant staff very nice but food not so much. The hamburger had a burnt taste to it that stayed with me all night.

Exceptional

Superb

Great place,

To top it off we got in the room and did our usual inspection. You could tell the floor had not been cleaned for a while, old plantain chips bag sitting in the couch (we left in the couch and didn’t use the couch), stained walls, and sink with dirt sitting in it. Because we didn’t want to deal with that staff, we decided to clean where we could or the areas we would use, and left everything as they were. Upon our departure there was a different face at the desk so we explained it to her. This was my first ever bad experience at a Hilton.

Location the air in our room didn’t work and they didn’t fix it, instead they gave us fans, and didn’t offer a discount or anything. Additionally the bed covers on the pullout sofa had a big blood stain on it. The young lady at the front desk checkin area seemed to have a chip on her shoulder and a nasty attitude

Location Had bed bugs

It’s was very clean and neat. It was overall great. No real complaints.

Everything. Our pillow cases were dirty , that’s about it.

Great hotel with excellent staff

Really nice hotel and staff I like that the pool stayed open until 11pm

Great customer service by staff, VERY clean facility, smooth & fast check in process, delicious breakfast buffet, convenient location to many places. Only downside of the stay were the TVs. Bedroom TV had no network connection and sitting room TV would not even turn on at all. Despite those issues stay was great!

Property is beautiful and the restaurant serves delicious meals. Rooms were spacious and clean.

My only bad review is the WiFi wasn’t working even with the “code” they gave me.

They need to provide a breakfast for people rather than paying $29 for buffet. Too

Parking was a bit confusing and spaces were rather tight- on the flipside the parking was convenuent

Exceptional

The rooms are clean and the staff is friendly

Very pleasant hotel with unusual courtyard style central area, surrounded by apartment style rooms. Nice staff, spacious room with separate bedroom,. Good bathroom with powerful shower. Free shuttle service to & from airport. Wasn't there long enough to find anything negative, so assume all was good!

Great stay, really good breakfast, clean, lovely,modern suite, and really good amenities,stand up shower!..pretty good location ,near to the airport!

Brittany and Shelly were amazing! The whole stay was amazing! Awesome stay and people

Room was good, Staff friendly

Bad

Superb

Very good

The pool was closed the entire stay.

Everything except pool was excellent.

Clean room

Clean room/good service

Great stay

This sketchy hotel seems to fill the gap between homelessness on the one hand and stable, long-term residences on the other. The rooms and furnishings show signs of age. And although a kitchenette is offered there are no cups, glassware, plates, flatware, cookware, etc.

Very good

Clean, open to celebrations, very nice lobby, The pools could’ve been clearer.

Clean, open to celebrations, very nice lobby, The pools could’ve been clearer.

The toilet in my room was broken and the carpet was ripped in the room, also. This did not meet my standards with regard to my typical Hilton experience

Convenience N/A

Convenience N/A

Nice bright, well equipped gym. Grabbed breakfast. The buffet was typical… but all well done.

Exceptional

Great stay! Very accommodating staff, especially Brandon.

Not a good place. I would not recommend staying there. Very un clean, sheets are like sandpaper, bathroom sink leaks, staff was super unfriendly and unhelpful.

The bed was not very comfortable.

Convenient location to airport and the room was very nice. The staff at restaurant was not very fast or helpful. The Bed was way too soft

Convenient location to airport and the room was very nice. The staff at restaurant was not very fast or helpful. The Bed was way too soft

It was good. I think that breakfast vouchers should be given upon check in since it is included in price.

The shuttle supposedly runs every 1/2 hour. The wait at the airport pickup area was right at 1 hour

The shuttle supposedly runs every 1/2 hour. The wait at the airport pickup area was right at 1 hour

Was Great

Exceptional

Great location and shuttle service from the airport

Very clean. Great staff.

Great stay in a clean room, great amenities.

Superb

You can hear everything in room. There was a group partying in lobby yelling until 200am. They never stopped or quited down. For the money that wasn’t ok.

Spacious rooms. Liked separate living room and bedroom area The staff were disengaged and chatting to each other. Customer was after thought.

Spacious rooms. Liked separate living room and bedroom area The staff were disengaged and chatting to each other. Customer was after thought.

Great location. Nice hotel room. You can hear everything in room. There was a group partying in lobby yelling until 200am. They never stopped or quited down. For the money that wasn’t ok.

Good

So convenient for airport pickups.

Exceptional

Good

Walk-in shower was great, but there was no needed safety bar next to very low toilet seat.

Professional, efficient, and beautiful describe this property and staff. I arrived on a late flight. I arranged for the complimentary transportation by calling an automated number, followed the van on a website as was suggested. The van arrived in a timely manner and the driver was professional and courteous. I was checked in quickly, along with a flight crew. I found my room, which was upgraded for me. Everything about my stay here was perfect. I definitely will stay at this property again when I return to Charlotte.

Great

I had a wonderful stay at this hotel. The room setup was thoughtfully designed, spacious, and very comfortable. Everything was well organized and convenient, from the furniture placement to the amenities provided. The cleanliness was especially impressive. It is always reassuring to stay somewhere that takes such pride in presentation and guest comfort. I would gladly stay here again the next time I have a flight out of Charlotte. The check-in experience left a lot to be desired. Unfortunately, the front desk staff came across as unfriendly and unwelcoming which initially set a disappointing tone after traveling all day. While the room and property were exceptional, better customer service at check-in would greatly improve the overall guest experience.

I had a wonderful stay at this hotel. The room setup was thoughtfully designed, spacious, and very comfortable. Everything was well organized and convenient, from the furniture placement to the amenities provided. The cleanliness was especially impressive. It is always reassuring to stay somewhere that takes such pride in presentation and guest comfort. I would gladly stay here again the next time I have a flight out of Charlotte. The check-in experience left a lot to be desired. Unfortunately, the front desk staff came across as unfriendly and unwelcoming which initially set a disappointing tone after traveling all day. While the room and property were exceptional, better customer service at check-in would greatly improve the overall guest experience.

At the restaurant, the waitress was very friendly and polite; the only downside was the lack of variety on the menu, especially for children.

Superb

Paid for this room via Travelocity and was double charged by the hotel itself long long, long lines to get checked in with only one person working truly frustrating after traveling all day and you just want to get to your room and relax, but you gotta spend an hour and a half a line checking in

Clean room and convenient location.

Yes

customer service. It had been a long drive to get there and they seemed put out to check us in. Maybe the hotel should let their staff know it makes a difference to be welcoming.

Super clean and nice

Everything was fine!! Pictures online looks exactly like the hotel in real life !!! Nice stay would recommend anyone !!

Clean. Staff was nice.

I'll will be back someday.

Great!

Great clean stay. Speedy check in. Friendly attendant.

Everything was great.

Quiet and clean

Easy access to airport

Advertised a spa Hot tub but wasn’t there. Also had no outdoor lounge chairs or outdoor pool

Great stay

Very nice and updated! Great location. Bath tubs could be cleaned better

Loved the rooms and amenities. Kids loved the pool.

Clean room

The staff was very helpful with every question we had, and informative. The property was pretty clean and spacious. Overall we had a nice stay.

Very clean and accommodating

It was a good experience

Staff was kind, friendly, and helpful. However, the condition and cleanliness of the room was not up to my standards. There were several wet spots on the carpet black marks inside and outside of the toilet. The toilet lifted off of the ground every time you sat down and stood up it looked as if it had been caulked at the base to try to “fix” the problem. The shower floors were stained brown. The wall paneling was falling down. There was sticky clear substances on the nightstand and we found a booger stuck to the head board as we removed a few pillows to lay down.

Excellent service, Dinner was delicious. Airport shuttle and parking was extremely convenient. Thank you for the hospitality. N/A

Great overall stay

Súper limpios!

The room was very spacious and comfortable.

Everything was excellent for my family and I😁😁😁

Shuttle bus did not show up. Room smelled of smoke.

Great!

My vehicle was broken into. The manager said that the security staff was not working that night and apologized. Their security gate was broken, and they said that they were not willing to do anything to assist with the damages or compensate in any way. Multiple vehicles were broken into, this is not safe place to stay, and the staff was very unapologetic about it.

Very nice and clean property. Would definitely choose again.

Need help

The kindness from all staff! They were so accommodating! N/A

Pullout sofa bed had clearly not been cleaned in quite a while… we found vape cartridges in it along with trash, tissues, etc. And garbage and underneath the couch as well. Upon calling the front desk they sent someone up to remove the trash but I wonder how often, if ever, the furniture is deep cleaned. Redeeming part of the hotel was the restaurant (food and staff were excellent!)

Clean and nice, perfect for our stay with kids

Overnight after flying all day. Convenient to leave car and return a week later. Always pleasant stay.

Always a great place to stay. Nice staff, clean, nice bar, yummy restaurant.

Average Hotel for just 1 night's sleep close to the airport

The front desk supervisor Anthony was very unprofessional and ran my card twice. After he authorized one payment the second one did not go through on the card because he had already charged the fee so he requested another card and kept repeating the first card was ‘declined’ he did not mention or acknowledge that he had already authorized the payment so I had to pay double the fee from a second card. He had already reached the credit limit on the first one after authorizing the first charge. The stay so far was double the cost. He was very unprofessional and lack administrative skills to correct his error.

Looks like a former embassy suites hotel. Rooms are therefore suites and ok but not exceptional. Not much in the neighborhood in terms of eateries etc. but neighborhood is very quiet.

The hotel was located close to all the restaurants we needed

I love Charlotte plus the facility very welcome and inviting

With the exception of the wait staff at breakfast (very polite and kind), the rest of the staff (specifically Front Desk) were dismissive and not very helpful. Expected much better guest service from a Hilton Brand

Elsa was fabulous in the restaurant. Food and presentation was superb.

I had an amazing time. All the staff was very friendly and helpful. The hotel was clean and close to the airport.

No

Please have coffee available for longer than 7 am

Very courteous staff

The pool was gross.

Perfect place to stay. I had a ball.

Dirty and restaurant closed

Dirty and restaurant closed

Clean and comfortable

Clean and comfortable

Nice close to the airport Nice inside

I enjoyed the size of the room and comfortability of the beds. The staff was friendly. The environment was clean and didn't seem outdated. No complaints.

Thank you for providing a home away from home the food was delicious. The drinks at the Bartender serve was great in the staff at the desk were great as well. I know where to come back to when I come back to Charlotte..

Thank you for providing a home away from home the food was delicious. The drinks at the Bartender serve was great in the staff at the desk were great as well. I know where to come back to when I come back to Charlotte..

Staff support was terrible.

Staff support was terrible.

Great service, the room was clean - we had everything we needed. Perfect location for an early morning flight!

Great service, the room was clean - we had everything we needed. Perfect location for an early morning flight!

The bed was comfortable. The location was convenient. I stayed 2 nights. My keys didn’t work after switching them twice, totally inconvenient. Then the bedroom window had no glass, you could just open it, we were on the 6th floor. Total safety hazard

The front desk staff in the morning seemed unfriendly, which made the experience a bit uncomfortable.

The front desk staff in the morning seemed unfriendly, which made the experience a bit uncomfortable.

Beautiful hotel and good good

Beautiful hotel and good good

Love the TV welcome screen!

Love the TV welcome screen!

Room was great.

Room was great.

The conference I attended was in the Hilton. The food in the restaurant exceeded my expectations. I was pleased that the staff gave me breakfast tickets even though I did not register with the group. I registered independently. The bathroom in our guest room needed additional grab bars in the bathtub. The tub floor was uneven, which made me feel uncomfortable while showering. I have had a knee replacement, and uneven surfaces make me uneasy. Another grab bar would have been reassuring. While the front desk staff was friendly, I did not feel they provided individual attention, i.e., they seemed distracted. This could be because the front desk seemed understaffed when I checked in.

Hotel and staff were great

Hotel and staff were great

Airport pickup took over 30 minutes.

Great service, the kids had a good time!

Great service, the kids had a good time!

Our room was great and so spacious for the 4 of us!! Staff was friendly and the food was great..

Our room was great and so spacious for the 4 of us!! Staff was friendly and the food was great..

yes yes

yes yes

We received the wrong room

We received the wrong room

The room was and the staff was awesome

The room was and the staff was awesome

Room nice and spacious, limited hot water

Room nice and spacious, limited hot water

Great hotel

Great hotel

Yes !

Yes !

great room great service

great room great service

The front desk guy, Tony, and Olga in the restaurant were exceptional. The food was also exceptional. However, the room temperature at check-in was 75 degrees Fahrenheit, which was excessively warm. I adjusted the thermostat to 66 degrees Fahrenheit to cool the room. Upon returning from dinner, the temperature had dropped to 72 degrees Fahrenheit. Although it was decreasing, the room temperature never dropped below 72 degrees Fahrenheit throughout the night, despite being set to 66 degrees. The room was far too warm for my wife and me to sleep in. To enter the room, I had to push the door with such force that I used my shoulder. Similarly, when closing the door from inside, I had to exert significant effort. Furthermore, we had a 5:30 shuttle reservation to the airport. My wife was running late, but we managed to arrive in the lobby at 5:31 AM. Unfortunately, the shuttle had already left. Fortunately, the front desk staff member called the driver, who was just down the road. This was our first and last stay at this hotel. Never again.

The front desk guy, Tony, and Olga in the restaurant were exceptional. The food was also exceptional. However, the room temperature at check-in was 75 degrees Fahrenheit, which was excessively warm. I adjusted the thermostat to 66 degrees Fahrenheit to cool the room. Upon returning from dinner, the temperature had dropped to 72 degrees Fahrenheit. Although it was decreasing, the room temperature never dropped below 72 degrees Fahrenheit throughout the night, despite being set to 66 degrees. The room was far too warm for my wife and me to sleep in. To enter the room, I had to push the door with such force that I used my shoulder. Similarly, when closing the door from inside, I had to exert significant effort. Furthermore, we had a 5:30 shuttle reservation to the airport. My wife was running late, but we managed to arrive in the lobby at 5:31 AM. Unfortunately, the shuttle had already left. Fortunately, the front desk staff member called the driver, who was just down the road. This was our first and last stay at this hotel. Never again.

Room and restaurant were great for our needs

Room and restaurant were great for our needs

Breakfast was over priced for a Buffett and waffle iron could only make half waffles!

Breakfast was over priced for a Buffett and waffle iron could only make half waffles!

It's exactly what you see here

It's exactly what you see here

The noise level can be improved

The noise level can be improved

Wonderful staff and rooms

Wonderful staff and rooms

Good

Good

Clean room, friendly and accommodating staff, and quiet spacious hotel.

Clean room, friendly and accommodating staff, and quiet spacious hotel.

The room and hotel was nice but the temperature control panel in the bedroom kept randomly lighting up throughout the night, disrupting my sleep

The room and hotel was nice but the temperature control panel in the bedroom kept randomly lighting up throughout the night, disrupting my sleep

Great environment and friendly staff!

Great environment and friendly staff!

Very nice hotel where the rooms surround an open lobby. A comfortable place wait for the Winter 2026 storm to pass

Very nice hotel where the rooms surround an open lobby. A comfortable place wait for the Winter 2026 storm to pass

Yes

Yes

Beautiful room! Nice amenities…Great staff! I watched the bartender (and later) the breakfast staff deal with an extremely rude and demanding guest with patience and grace.

Beautiful room! Nice amenities…Great staff! I watched the bartender (and later) the breakfast staff deal with an extremely rude and demanding guest with patience and grace.

Antony was amazing!

Antony was amazing!

No hi No hello No helping Nothing

No hi No hello No helping Nothing

Spacious suite.

Spacious suite.

Room was very clean and staff, helpful and friendly. Having the shuttle from the airport was a great bonus.

The room was great

NO ice or vending on 6th floor. had to wander around 5th to find some. very annoying. morning shuttle guy was great

Clean and comfortable. Shuttle to airport on time. Friendly staff

Everything was great.

Everything was great, definitely recommend.

Staff, nightly manager to restaurant was great.

Great job!

Room was spacious and very clean and comfortable. Could have used warmer blankets for the beds.

We flew in late...1am. But the staff was helpful and got us settled and still find food.

Everything excelent!!

Room size was great and the staff were very helpful.

Check in staff was super nice!

We stayed at Hilton before a trip to Mexico. The room was very clean and comfy. We actually didn't have time for breakfast but we had a very nice stay and will be back next time we're in town!

Clean, spacious, close to airport

Very clean room and helpful staff

.

Staff

The cleanliness and staff were amazing!

Check in takes 2 hours. Sleep only 3 hours

Muy bello hotel solo que la habitación no tenía microondas esa es mi única queja

Space

$5 dollar for a bottle of water!!!!!

The customer service was great. I think the servers at the restaurant were very friendly. It’s hard to find nice service with a welcoming atmosphere. We are happy that we stayed to eat at the restaurant instead of somewhere else. Thank you!

Outstanding customer service staff. We were able to check in early. Our room was very clean. The food in the restaurant was excellent and the hot cocoa was delicious.

I really enjoyed my stay. The staff was very courteous and professional. The room is spacious with a nice contemporary design. The lobby is well decorated with open spcace

Great stay will be back !

Breakfast wasn't included..was way overpriced and the ev charging wasn't free these are included with other hotels

Just a beautiful experience. Every one n every thing was excellent. Even the chef meals was delicious n his hospitality was excellent. Chef Kanardo. Beautiful room n very comfortable.

Beautiful hotel, friendly staff, good food for dinner.

The lobby of the hotel was very clean and modern. Staff were friendly at the front desk and the shuttle to and from the airport were convenient.

The shuttle service to the airport was every 30 minutes, 24/7, unlike most such services that don't begin until 5AM. It was quiet except for an occasional dog barking in an adjoining room, but not too much.

Room clean, staff were great & shuttle was easy. Great stay.

Room was spotless. Staff was very kind and helpful.

Front desk staff no competent.

Room was clean - hotel staff was great - breakfast was just ok

Great shuttle

Next day heat wasn’t working I am anemic asked to leave get money back refused by staff Stayed but left before morning and called fro bellman and never arrived. Went down stairs they were all hanging out. Called back said they were busy advised I had just come from downstairs. I was there with a group of over 200 people Horrible

Reliable

Didn’t stay it was blood in the bed the shelves was broken

I was offered late checkout, and then told that it wasn't available. Front desk staff was very distracted at check-in. I could not check in or out in the Hilton app.

Great Staff! Great Room and food wasn't bad either... Thumbs up!!

Staff was great, friendly. Place was quiet and clean.

Yes

Great room

Upon arrival we checked into our room and immediately noticed bugs, dirty tub, and sage that had been burned right outside the window. After we get a new room issued to us I noticed no microwave(didn’t say it came with one) but inconvenient. We also noticed someone’s ear buds that had been forgotten. The hotel was absolutely beautiful and I love the room setups but they could definitely use a better clean.

Very helpful front desk at check in. Friendly and efficient. Sent help immediately for problem with tv. Assistant manager greeted us in dining room and asked if we were happy. Amazing!

I stayed at this hotel for just one night, and it was an absolute nightmare. The AC in my room wasn’t working, so I called the front desk. They sent an engineer who claimed to fix it, but the temperature never changed — the room stayed freezing cold all night. When I called again, all they could offer was an extra blanket. I couldn’t sleep at all because of how cold the room was. The next morning, I spoke with the manager, Julia, who was completely dismissive and offered me a mere 2,000 Hilton points — which is worth around $10 — even though I would’ve earned most of that automatically just for staying there. This kind of response is absolutely unacceptable for a brand like Hilton. There was no genuine apology, no accountability, and certainly no effort to make things right. It’s clear that customer comfort and satisfaction mean nothing to the management at this property. I’ve been a loyal Hilton guest for years, but this was by far the worst experience I’ve ever had. I strongly urge anyone considering this location to stay elsewhere.

Great place great wings, and a wonderful hospitality

Good

Everything was perfect and accommodating!

We enjoyed our stay. Room was spacious.

Everything is good except breakfast a là carte and no buffet

Shuttle took a very long time. Another company finally picjrdfup

Everything about my stay was awesome from start to finish!

I got my car hit in the parking lot. Hotel had no cameras to help to see who did it and was no help.

Clean, spacious room. No waiting. Accomodating.

Room 702. Every flush of toilet brought 20 secs of LOUD construction noises. I felt the toilet an sinks woild explode after every flush. Horrible experience in the middle of the night. Fix plumbing in 702.

Room was very clean and organized, I did not have to bother the front desk staff for anything. Quiet atmosphere and close to everything I needed.

Nice facility

Great location. Check in and out was super fast. Everyone was very nice. Spacious room with comfortable beds. Very clean. Great separate living area. Great restaurant inside hotel called city park bistro. We eat there twice, staff were amazing and food was delicious. Will definitely stay here again.

The airport shuttle was good. Quick and efficient. The driver was very friendly especially since it was the middle of the night when our plane landed. Overall the room was clean. We had a positive experience and would stay here again.

As a frequent business and personal traveler this was one the worst experiences I have had in hotels. The room door was not functioning correctly. The second night of the stay we were locked out till 1:30am and it took the hotel 3 hours to get us into the room. They didn't offer any concessions and just pretended like this incident didn't happen. Don't recommend staying here.

.

Room layout and Cleanness are very good!

The staff was very efficient and welcoming

I wanted to get in the pool but if I had to describe how it looked in one word "tainted" is the word that comes to mind. If you have lots of luggage good luck on getting a rolling cart. Bed pillows were wonderful. The bed itself was almost as hard as a wooden board. The pullout sofa mattress was better than the king bed so we slept on it after the first night. There was a really strong raw sewage smell outside,especially at night. The one ashtray provided outside was overflowing all 4 days we were there. Some nights we could barely stand to smoke outside due to the sewage smell, so we chose to smoke in my new car instead that I had vowed I would never smoke in. The room itself was nice but the air only halfway worked when it wanted to. We had to constantly turn it back on even though it was on high fan and in the constantly on setting. If I ever go to another NFL game in Charlotte, the Hilton Airport will be the last place I would ever stay again. When I checked out I didn't say a word because I was not asked about how my stay was. Don't make the same mistake I did. Choose a different hotel.

The hotel is beautiful! My room was clean and very comfortable. I wish I could have stayed longer than a night!

Clean room

Minutes from the airport. Easy access from I77.

Staff was very friendly. Room was great.

Hilton airport Charlotte was super nice. It was very clean. The staff was nice. They was incredible. I recommend anybody to go to the Hilton downtown Charlotte if they are in town, I’ll give it a five star.

N/A

Everything Was Great ! My first time in charlotte and I the hotel was very comfortable and clean and I will be back again to stay .

Overall, my stay was good. However, I did have one disappointing experience and one issue. I was disappointed with the breakfast and its cost - It was similar to what most hotels offer as a complimentary breakfast, yet i was charged $59 for myself and my wife. Additionally housekeeping entered my room around 9:30am without knocking or announcing themselves, which was concerning.

N/a

Just freezing in the entire propert.

.

Need to get some luggage carts. I have stayed here nearly 30 times and there is never any carts. My wife ask the cleaning lady if there was any carts and she couldn't locate one.. She offered to help my wife carry in her luggage. I thought that was very nice of her to offer. But this is the Hilton. Not the motel Six. I think most people expect much better so quit being so cheap and buy some luggage carts for your guest to use and be the Hilton you use to be.

Yes

Very accommodating folks in a very quiet part of town.

The property is nice and quiet, mainly because there is nothing else going on here.

Room had a few issues: shower handle would come off in my hand when turning water off/on, sticky substance (with short hair attached) was on shower tile from first day to last, and batroom exhaust fan didn't exhaust much.

Very good. Housekeeping was a little below expectations but other than that things were pretty good

Clean room

All staff were very friendly and accommodating

Everything was very nice

Loved it

I love everything about this hotel. I’ve been here multiple occasions . Great service !!

Very helpful front desk

Was very upset when I found out that I had to pay $30 for breakfast when I thought that the breakfast was included with the stay.

A big shout-out to Yolanda at the front desk, who helped me ship out a box with a smile and a great attitude. Kaicey took accountability for a small error and went above and beyond to make things right for one of our party members. And lastly, Rebecca was simply awesome—her upbeat attitude, even at the end of the night when the restaurant was closing, made our dining experience that much better. Thank you to the team for making my stay exceptional!

Enjoy my stay

Good stay

This was the most comfortable stay I have had in a very long time! I enjoyed this hotel immensely! The next time I am in Charlotte I will stay here!

Great front desk staff, very friendly.

Room 202 was terribly noisy, sounded like pipes and machinery clanking all night long. Bed needs replacing, it was like sleeping in a bowl. Oddly designed floor plan - room had an inside window looking onto the landing area for three elevators, also very noisy. Restaurant had only a limited dinner menu due "to a problem in the kitchen." I'm a Hilton Honors member but this hotel was not up to Hilton's usual standards.

Great visit

We didn’t stay when I made the reservation with the Hilton reservationist at the start. I told him I was making the reservation for my daughter who was 20. He continued to make the reservation. And I paid for it because he said it was not refundable. At the end of the conversation, I reiterated that my daughter was 20 and there wouldn’t be a problem with her getting the room. He said oh well that changes things you didn’t tell me she was 20. Yes, I did. I know you guys record these things go look at the recording I expect to be refunded my room stay fee. It was about $170. I had to make other arrangements for her.

Single female felt very safe with hotel location and facility.

Thought our breakfast was included in the room price, service that was given during breakfast bas, I ask for coffee and she brought the coffee then I ask for milk which we never got, but, the grits was amazing,

We ate late in the dining room. Our server was very welcoming and gave us great service. Wish I’d gotten her name.

Love it

I wouldn’t go to this hotel. We had confirmed booking for today only to be told they had overbooked.

Need to fix the shower in Room 406 as the controls are going to break. Shower door will not stay closed when in use.

We love the Hilton hotels and how good they smell!

Something, probably the lift made a loud mechanical noise in our room all night. Not good for a good nights sleep….

But restaurant staff needs training

I love the layout of the room with a separate door to bed. Staff was great and friendly. I will definitely be back when I’m in the area.

No accommodations were made even though we paid money to have specific conveniences as offered. I was not compensated in any way for the inconvenience. Maintenance that came in was friendly but not necessarily considerate of the time and manner in which he responded. As a modest family we did not appreciate how he walked into the room and rushed into the bedroom area without consideration.

Good

No good

The gym and pool and facilities were beautiful.

Excellent to stay near Charlotte airport

Easy to get to from airport

.

N/a

My favorite hotel for an overnight layover. The staff are so friendly and accommodating and The airport shuttle is great.

Hotels.com says breakfast is included with this hotel however it is not

Staff was amazing and friendly!!

O this is nice. All the amenities. A 5 star restaurant. Amanda and Heather were the best!!

Staff were amazing and friendly!!!

It was. Great experience and we can't wait to come again!

Great room

Bed comfort

We booked this hotel to include some swimming time based on the pictures however the pool was extremely dirty.

I enjoyed my stay for the most part. I chose this property due to proximity to a wedding venue I attended this weekend. They offered transportation to the venue. To my surprise Saturday when i scheduled my ride to the venue online i received a cancellation without notice. I had to reach out the front desk myself to find out that it was canceled because thy only had one shuttle running that day. Very disappointing considering I flew into town and no transportation because the hotel offered it initially. I had to scramble at the last minute to find a ride to the Crystal Ballroom. I was about to begin walking there at first. That was my main reason was booking this hotel. Had I known that I would’ve chosen one of the other nearby hotels that had their shuttles in operation.

The only negative thing was the horrible beds. So very very uncomfortable. A hotel this nice needs excellent beds! Also qe booked a

The hotel itself was spotless, and my room was large, clean, and comfortable, plenty of space to relax after a long day. The attention to detail in keeping everything fresh and tidy did not go unnoticed. And the food especially the wings was absolutely fantastic! Perfectly cooked, full of flavor, and a highlight of my stay. If you’re looking for a hotel with outstanding staff, delicious food, and clean, spacious rooms, the Charlotte Hilton Airport is a top choice. The people here make all the difference they truly turn a good stay into a great one.

They have bed bugs

I really enjoyed my stay and the property was even better than online pics.

The airport shuttle was great! Free hot coffee at 5:30 was pretty nice. The shuttle driver was kind and helpful.

Comfortable bed

Wonderful experience. Made a huge positive moment after some weather!

AC in room did not work, room was dirty, wallpaper was peeling and scuffed up, furniture was stained, discolored, and tattered. The quality of the room did not reflect the price of the stay.

Although there were a few hic-cups about the check-in and the room, Gabe, the housekeeping mgr, fixed and/or tended to my request and needs. I was not given a parking pass for my car until the next day, alrhough it was discussed at check-in. Upon entering the room 607, the sitting chair was hideous with what appeared to be white splashed on spots and a streak of red in the center of the chair..ugh! But Gabe replaced the chair and had a convo with his staff. Then later after discovering there was no microwave in the room, Gabe had one sent up. The rest of the stay, 2 nights was smooth sailing! Thx, Gabe.

Location is great if you are mobile, but few dining venues near for families. Great Hall (type) reception, bar and dining area. Easy access to all places/rooms throughout. Complete set of fast, working elevators. Although it was an overnight stay waiting for a flight to Germany, it was very pleasant. I would definitely book longer stays at this Hilton.

The room was nice and clean, and I liked the space of the suite. The desk personnel was a mix between very friendly and a little flat, but everyone was helpful. I did have to go have the food and beverage credit added to my bill upon checkout, so be sure to check your bill for accuracy. I loved the pillows, but the mattress was terrible -- so hard! I would prefer a Hampton Inn for the more comfortable mattress and the ever-present coffee.

The food and the employees were top notch - but the room itself was dirty - bathroom not cleaned, sheets stained, dirty towel, milk in the fridge (not spoiled just weird), stains on ceiling and the carpet was extremely stained. I stayed in the room bc I had fully unpacked and cleaned as I went but very disappointing for the price point.

Great stay!! Thank you.

The room was clean but we had no hot water. No microwave in the rooms. We had to use the one downstairs in the lobby. Breakfast was available for a fee and so are the $5 bottled waters in the room. The only thing keeping me from giving it less stars was the staff. They were excellent and friendly.

It’s clearly a pretty hotel. Staff are nice. But room was dusty and AC took a really long time to cool the room down. Called maintenance who said room is motion sensored and AC will not stay on if no one is in the room. They offered a fan but never brought it to the room. Requested a room change but was told hotel was full. Although it’s moderately priced at $200/night, I thought it lacked amenities. No microwave in rooms only a common one in the lobby. Very small refrigerator and some people complained there was no ice machine on their floor. The rooms were a decent size. Too bad it’s lacking in other areas because it would have been a better place to stay.

The staff was rude and had no idea what they were doing. Charging me for parking added insult to injury.

the bedroom 905 was very dirty, spider web, curtain broken, sheets with holes and we found hair or whatever in the bed. The AC are very dirty behing the door. I have pictures that I took first big disapoinment in a Hilton.

The bathroom doo

We enjoyed our suite as most hotels have one room that’s cramped quarters.

Great hotel. Very clean and friendly staff.

Our room is very clean. I’m also like the fact that they have a free shuttle to and from the airport.

The location for the property was ok and the lobby was nice but that's where the good experience ended. The bathrooms were not really clean, the tub looked dirty and had a ring around it and there was a lot of hair on the floor and counter area. In the room, there was a large vent that was hanging off the wall that was a safety issue for my children and the air purifier was extremely loud. The toilet was also broken and was continuously running for the entire time of the stay. Overnight, the thermostat went out and it was difficult to get a response from the staff. It needed two AA batteries but the staff member was not able to locate them and felt an engineer needed to be called. This could not occur overnight so a box fan was delivered to the room instead of the problem being resolved. The buffet breakfast was expensive and didnt taste good. The staff was not customer service oriented and were not receptive when these issues were brought to their attention. I will not be returning.

Enjoyed the stay!

Safe environment

I liked everything about the property, it was smelling so fresh, the customer service was superb

Nice. It’s near the airport but away from the highway noise. It’s nice having a suite, and staff are nice

The property looks like a remodeled embassy suites. The door was stuck to my room and hard ti open. Dinner was delicious and expensive. Thought breakfast was free but was charged. Staff friendly and accomodating. Great indoor pool next to a well equipped gym.

The staff was terrific. Yolanda/Hotel texted us to inquire about our stay and whether we needed anything during it.

I paid my reservation with breakfast include and they charge it me again $65 dollars

Overall property was good

Excellent service and super clean and spacious room.

Kitchen had 94 and no food bar closed early

We enjoyed the stay overnight. Staff are excellent. Room was great and the food was very good.

This hotel is absolutely gorgeous

Great service! The shuttle to the airport is easy and the drivers are amazing!!!!!!

The system was down and we could not check in. The employee was snide when asked about the Hilton Honors membership. There was a used drink left in the refrigerator. When I asked about my complementary breakfast, we were told there was none. Only those on the 9th floor. I had to share my receiot at the check in counter to verify. Hospitality is not many of the employees strong suit.

Great

I love this place.

Great hotel

Had the worst experience with this hotel. After driving with my family for 6hrs the front desk lady handed me a paper to go a another hotel 5min away because they did not have no rooms. I booked and paid for the res. 10 days in advance just to get transferred to an inferior hotel. I never got to stay in the hotel but with that way of handling the situation I doubt they are good with customers.

The experience the customer service was the best I’ve ever experienced

Location was unexpected seems to an awkward spot for a hotel

Very nice hotel

Other than that it was a nice large room.

Amazing!!

Very poor experience. They offer room service which is why picked the property. Tried to order off their QR code. Did not work. Tried my room phone. Did not work. Tried to phone hotel main line. Went to reservation desk. Had to wait on hold on hold to get a real number. Called and was finally transferred to room service. Ordered a chicken entree which arrived in a paper bag with a cheap plastic fork that broke with my first bite. Awful. Restaurant manager was great and brought me a sandwich with a real plate. Staff was all great but this was one of the most disappointing stays I’ve had in while. I specifically picked this place because they offered rooms service which is rare. Would never stay here again. Seriously, do better.

The staff, especially Lonnie at the front desk is an absolute rock star!

Our check in was horrible! After a long travel day and flight delayed 5hrs. We called the hotel to tell them we will be arriving late and they say “ok no problem see you later”. We were dropped off from the shuttle and arrived late 1100pm. The front desk lady said oh we have your room away and do not have any other rooms. Now keep in mind we have two children with us and have to be back at airport at 6am connecting flight. Everyone is tired and would just like to sleep. I said excuse me we have had this reservation for the last 3 months. She said well yeah they over book sometimes. We are putting you at another hotel. I was very upset. She we get back on shuttle to a new hotel get to the assigned room and the room was never cleaned by house keeping. Had to be to another room. So dysfunctional and poor customer service. I have stayed at Hilton chain hotels before in other states and never had an issue. Not sure what happened at this one in Charolette. I will never stay here again. Poor customer service too. Everyone acted like they didn’t care. Except, one persons the lady driving the airport shuttle for the hotel. She was very nice and we made sure she was tipped well. For her kindness and speedy transportation to the new hotel we had to go too.

Nice room and bar area.

The hotel itself was very nice. Way fancier than I expected it to be. Rooms were nice as they had a sitting area and a bedroom. DO NOT EAT HERE!!! Expedia shows $8-16 per person and breakfast ended up $77 for 3 people. The food was NOT worth it as it was basic stuff you get anywhere. We noticed the night before for dinner their ribeye for $42. They price gouge because there is literally no where to eat with 2 miles of this hotel. If you like wings check out Chex it's worth it. Oh also the hotel has $5 bottle waters in the room knowing most people flying in won't have means to get drinks. Just bad business in my opinion