Hampton Inn & Suites Charlotte Airport

Poor Shuttle service

Great airport hotel with quick pickup 5 min from airport. Room was nice a cool when we arrived. Clean rooms and lobby.

Right under the CLT flight path, you hear every plane landing.

Exceptional

Stay here for the close proximity to the airport.

Parking was twelve bucks, which we didn’t care for.

This hotel was a welcome respite after a long day of delayed flights and missed connections. Kristen at the front desk was welcoming and helpful. The room was large, clean and quiet. Breakfast was excellent, with lots of choices from cold cereal and yogurt to eggs, bacon and waffles made to order. Four minutes to the airport and a couple minutes to the highway. Very convenient. Highly recommend.

Clean and helpful staff

Very close to the airport. The shuttle was excellent. Couldn't do breakfast because we left at 530. A grab and go breakfast for early departures would be great. All good but left too early for breakfast.

Staff were lovely and great breakfast The air-conditioning unit in the room was very loud

Very clean it had really good bed modern shower and good breakfast. We selected to stay here because of the free airport shuttle.

Staff was very friendly and helpful.

great location to travel through I-85!!!

Breakfast was lacking but other than that, room was clean and staff was helpful.

Front desk clerk staff exhibited a couple of below average customer service skills, mostly stuff that can be cleaned up with better leadership, training, and situational awareness, but they were overall friendly, as one would expect for a Hampton Inn. Other than that, the stay was pretty good. Not a bad place, just wish they'd clean up those aspects.

Exceptional

Enjoyed my stay.

Clean room, comfortable bed… a very easy place to say if you are flying out of CLT.

Close to airport, came in at night and wanted to get some sleep before continuing early morning flight Had to wait for shuttle, three Hampton Inn shuttles and did not know which one I needed and it was the last one

Close to airport, came in at night and wanted to get some sleep before continuing early morning flight Had to wait for shuttle, three Hampton Inn shuttles and did not know which one I needed and it was the last one

Exceptional

Close to airport.

Superb

Close to airport, free shuttle Run down, couches and carpet needed cleaning

Superb

Close to airport, free shuttle Run down, couches and carpet needed cleaning

Great breakfast. Rooms are clean and updated. Staff was very kind and helpful when I needed anything.

The bathroom door was completely broken and could not be closed and the fridge mad a loud humming noise every 3-4 minutes all night long. I’m exhausted today

Great option for a long layover, hotel is very close. Just make sure to call when you arrive to confirm pickup with. shuttle

Food okay. N/A on gym

Clean facilities and friendly staff

Superb

We needed a place to stay when our flight was rescheduled and this was perfect with the airport shuttle service

Great for last minute late night…restful, clean, safe and reliable airport shuttle! Thank you!

It was great as always .I only stay at Hiltons

Staff was super friendly. Access to the hotel was very convenient. Only bother for us was that we didn’t check before hand, so were caught off guard by the paid parking as we were not downtown. Luckily it was only $12, but that may have swayed our choice of hotels.

Excellent

Breakfast was ok.

Hotel lobby and rooms were clean. Pay to park your car overnight while staying at the hotel. They told us it's so no one parks at the hotel for their flight, but a simple vehicle registry would tell then if a guest had a room. Breakfast was very limited.

Breakfast was great

Good

Parking situation disappointing.

Close to airport

Food was good, room was ok, but the shower was either scalding hot, or ice cold, and the bathroom /barn door was not in great shape. Those things should be addressed.

Friendly staff ….

Friendly staff ….

Airport shuttle picked us up within a couple of minutes of me ordering the shuttle. The staff was super friendly and helpful at our late check in and they were very helpful in getting our shuttle scheduled for the next morning.

Great service

Friendly staff and shuttle bus which you could order to your specific time No restaurant....but it is close by to a restaurant so wasn't a problem

Air condition sounded like a lawn mower was on as it cycle through to turn off. It kept us awake and it was warm in the room. You have to pay for parking even if you’re staying for the night. We had to leave before 6 on a Saturday so they did not have a grab and go breakfast like they did M-F. So all of the above was disappointing. Staff was great and room was really nice. Really convenient to airport

Other than that we'll probably stay again.

Has long term parking,and it’s close to the airport. It also has a great shuttle service It’s getting a little runned down.

Has long term parking,and it’s close to the airport. It also has a great shuttle service It’s getting a little runned down.

Al good , good location, shuttle service excellent N/a

Very good

N/a

The space was clean, comfortable and close to the airport for my early morning flight.

Front desk Terrell was very professional. He text me to make sure my stay was going well and to ensure all needs were met.

Airport shuttle never came, had to take a cab. Room advertised as two Queen beds. Actual beds were Full (6” narrower).

Awesome Staff , Great Room Very Clean , Nice little selection of treats in lobby !

The complimentary breakfast could have been a lot better. The lady that was on duty was not at all prepared. Pans were empty and she ran low on everything. Even the coffee station was empty both mornings. However, she didn't seem to be in a hurry to comply either. But other than that everything else was good. We will come back.

Great location. Clean. Our room was very roomy and nice. The complimentary breakfast could have been a lot better. The lady that was on duty was not at all prepared. Pans were empty and she ran low on everything. Even the coffee station was empty both mornings. However, she didn't seem to be in a hurry to comply either. But other than that everything else was good. We will come back.

The shuttle driver in the morning was exceptional! Our plane was late and arrived after midnight. Our flight was supposed to be there before midnight and our layover was I had researched to find out how to arrange a shuttle and the recording said to go to “trackmyshuttle.com” and put in a code. This webpage said it was a 24-hour shuttle, but when I put in the code, it said till midnight. When I realized the delay was going to potentially get us there a bit after midnight, I called the front desk at 7:20 pm to clarify because of the conflicting times. I asked what happened if our plane was late and got there after midnight. The male I spoke to said if it was after 12 , I should call the front desk when we arrived and they would arrange to send a a Lyft. When we finally arrived at CLT at 12:30 (exhausted after many delays all day) I called the front desk and this time, a female answered and told me they didn’t know who told me that the hotel would send a Lyft (I had called 5 hours earlier) but there was no shuttle and no, they do not provide transportation and we were on our own to get transportation. We ended up getting an Uber $25 for a 4 minute ride. I was really disappointed and aggravated because we had already paid $170 primarily because we could get a shuttle to a place to get a 5-6 hours of sleep after a long day of travel with an overnight layover. We won’t stay here again (or any Hampton Inn) for this reason as I will either seek out a less expensive place (knowing I have to pay for transportation) or assure a 24 hour shuttle.

Room was large and bed comfortable. The shuttle driver in the morning was exceptional! Our plane was late and arrived after midnight. Our flight was supposed to be there before midnight and our layover was I had researched to find out how to arrange a shuttle and the recording said to go to “trackmyshuttle.com” and put in a code. This webpage said it was a 24-hour shuttle, but when I put in the code, it said till midnight. When I realized the delay was going to potentially get us there a bit after midnight, I called the front desk at 7:20 pm to clarify because of the conflicting times. I asked what happened if our plane was late and got there after midnight. The male I spoke to said if it was after 12 , I should call the front desk when we arrived and they would arrange to send a a Lyft. When we finally arrived at CLT at 12:30 (exhausted after many delays all day) I called the front desk and this time, a female answered and told me they didn’t know who told me that the hotel would send a Lyft (I had called 5 hours earlier) but there was no shuttle and no, they do not provide transportation and we were on our own to get transportation. We ended up getting an Uber $25 for a 4 minute ride. I was really disappointed and aggravated because we had already paid $170 primarily because we could get a shuttle to a place to get a 5-6 hours of sleep after a long day of travel with an overnight layover. We won’t stay here again (or any Hampton Inn) for this reason as I will either seek out a less expensive place (knowing I have to pay for transportation) or assure a 24 hour shuttle.

Everything and everyone was great.

The hotel itself was perfect however the staff were dismissive about my concerns with my room and the issue I had. As I was checking out I brought up again about the incident in my room to a different person who not only shrugged it off but was just as dismissive as the first person I relayed my issue with. I would have given a much better review if they could have simply apologized .

Very good

Friendly staff at front desk and shuttle driver. Very clean and comfortable room. Would stay again.

Friendly staff at front desk and shuttle driver. Very clean and comfortable room. Would stay again.

clean room, knowledgeable staff

clean room, knowledgeable staff

Everything was clean, staff was helpful! Loved

Everything was clean, staff was helpful! Loved

No one at the desk when we arrived. Airport shuttle did not come pick us up from the airport. I reserved a king room and was given a double queen. The AC did not work and there was no hot water. 0/5

No one at the desk when we arrived. Airport shuttle did not come pick us up from the airport. I reserved a king room and was given a double queen. The AC did not work and there was no hot water. 0/5

Reception lady in night shift was amazing

Reception lady in night shift was amazing

Cost too much too leave my car there for the week. Online booking had no information

Cost too much too leave my car there for the week. Online booking had no information

Room was great, in-room coffee - terrible...

Room was great, in-room coffee - terrible...

Smoke detector in room started alarming for low battery at 4 am. Called the front desk. Was told no one could help us until 5 am. Stated “try to remove the battery if you are able”. Did not help. Called back again. Was told to “remove the alarm if you are able to get up there.” Tried to do that and the alarm went off. Was told she would have gave me our money back but since we booked through a third party site she couldn’t help us.

Smoke detector in room started alarming for low battery at 4 am. Called the front desk. Was told no one could help us until 5 am. Stated “try to remove the battery if you are able”. Did not help. Called back again. Was told to “remove the alarm if you are able to get up there.” Tried to do that and the alarm went off. Was told she would have gave me our money back but since we booked through a third party site she couldn’t help us.

The bed was comfortable and the room was quiet The shower didn’t work

Only complaint, hotel had many more guests than planned due to flight delays. Shuttles filled quickly. We rode the first shuttle at 6 am. It would have been nice if they had set out some fruit or maybe to-go food earlier than their 6 am breakfast time for those leaving early. One weird thing was the height of the bed. Beautiful, well kept facility.

Only complaint, hotel had many more guests than planned due to flight delays. Shuttles filled quickly. We rode the first shuttle at 6 am. It would have been nice if they had set out some fruit or maybe to-go food earlier than their 6 am breakfast time for those leaving early. One weird thing was the height of the bed. Beautiful, well kept facility.

Room was spotless and bed was amazing

Room was spotless and bed was amazing

Nice It could be cleaner

Great service N/A

Usual quality of HI. Decent breakfast The ' barn door' slider over bathroom and closet door just doesn't work well. No privacy in bathroom. Very noisy for nighttime bathroom visits.

Clean, spacious, great stuff, great breakfast and courtesy. As good as a hotel can be.

Clean, spacious, great stuff, great breakfast and courtesy. As good as a hotel can be.

The rooms were very clean and staff were kind and friendly. Also having cookies at check in was a nice touch. I really object to being charged separately for parking, especially because if I am parking I am not riding your “free” shuttle. It feels like I am being nickeled and dimed. If you can’t make ends meet charging your current rate then raise the rates, don’t try to find creative ways to increase revenue. This surprise fee to park in an open lot was off putting.

Would not allow check in

This property is always clean, an excellent location for connecting with Charlotte airport, and staff are always friendly and helpful. Everything was good.

I ran the water for an hour to get clean. Back to Marriott

I ran the water for an hour to get clean. Back to Marriott

Location and airport shuttle service Front desk personnel was courteous, but unprofessional. I specifically look for Hampton Inn when I have a need for a hotel, but this experience ended that. Poor quality in bed, bedding, and overall hotel. Felt more like I was at a roadside “motel”. I have stayed at numerous hotels over the past 4 months and have not given any of them a bad rating. Not this time though. Very disappointing.

Friendly staff, close to airport, free shuttle, cheaper parking than airport, comfortable. Early flight kept us from having breakfast No breakfast option for those with early flights. We had to leave at 5:30 s.m. Perhaps offer a bag with an apple/banana and a cereal bar?

The checkin staff was excellent. Airport shuttle was great, really close to the airport.

NIce place, very claen and modern. The staff was terrific and we enjoyed the breakfast and shuttle to the airport.

NIce place, very claen and modern. The staff was terrific and we enjoyed the breakfast and shuttle to the airport.

Location, how clean the room was, airport shutter Breakfast could have been better

Hotel was clean and close to the airport. Loved the breakfast.

Hotel was clean and close to the airport. Loved the breakfast.

Easy access to highway and the professional attitude of the staff Nothing

Recently renovated rooms and excellent service. Can't beat the convenience if you need a quick layover in CLT

Recently renovated rooms and excellent service. Can't beat the convenience if you need a quick layover in CLT

How to drive to the hotel. Located in a difficult lace to reach

Room was very clean, a the breakfast was great!

Room was very clean, a the breakfast was great!

They did not have my reservation from Expedia!

They did not have my reservation from Expedia!

Nice staff, clean rooms

Nice staff, clean rooms

Your gym was closed and i called to ask if you had a gym. You could have said YES AND it was closed.. You put me in a handicap room adn I ask for a KING. The Heater not operational in room. I got fan working but it was so loud I turned it all off. And I had to pay for parking???? Never had to do that before.

Your gym was closed and i called to ask if you had a gym. You could have said YES AND it was closed.. You put me in a handicap room adn I ask for a KING. The Heater not operational in room. I got fan working but it was so loud I turned it all off. And I had to pay for parking???? Never had to do that before.

Yes

Yes

Great staff, clean room, awesome location!

Great staff, clean room, awesome location!

Get new beds, they make too much noise

Get new beds, they make too much noise

Friendly staff, decent breakfast.

Friendly staff, decent breakfast.

I was very impressed with the hotel. The rooms were very comfortable. The morning. Breakfast was delicious. Staff was very pleasant.

I was very impressed with the hotel. The rooms were very comfortable. The morning. Breakfast was delicious. Staff was very pleasant.

Beds too low to ground

Beds too low to ground

Room was in good condition. The Shuttle Driver was very rude publicly towards me. I will not be staying Here the next time I'm in Charlotte

Room was in good condition. The Shuttle Driver was very rude publicly towards me. I will not be staying Here the next time I'm in Charlotte

Quick and pleasant! No waiting!

Quick and pleasant! No waiting!

In my experience, Hampton Inn are usually a cut above the regular moderately priced hotels. I don’t believe this one was. It seemed like an old hotel that Hampton had bought. The breakfast was just OK.

In my experience, Hampton Inn are usually a cut above the regular moderately priced hotels. I don’t believe this one was. It seemed like an old hotel that Hampton had bought. The breakfast was just OK.

Nice stay.

Nice stay.

The hotel was clean and comfortable. Breakfast was substantial. The staff was friendly and courteous. The shuttle driver was especially helpful and attentive. He made my stay a delight!

The hotel was clean and comfortable. Breakfast was substantial. The staff was friendly and courteous. The shuttle driver was especially helpful and attentive. He made my stay a delight!

Clean and solid hotel

Clean and solid hotel

Clean and safe! Great hotel!

Clean and safe! Great hotel!

Flight delay caused an overnight stay, fortunately was able to get a room here..convenient, clean, safe, helpful, shuttle to and from…perfect!

Flight delay caused an overnight stay, fortunately was able to get a room here..convenient, clean, safe, helpful, shuttle to and from…perfect!

X

X

The room was clean and so nice, the bed was comfortable and staff was wonderful

The room was clean and so nice, the bed was comfortable and staff was wonderful

Nice people

Nice people

The check-in staff was friendly and extremely helpful no complaints there. However, the staff at time of check-out had a terrible attitude and was definitely not friendly. The shuttle staff was not friendly but I'm assuming he was just doing his job. He took me to the airport and dropped me off, did not help me with my bags and refused to take me earlier. I called the front desk at 4:00am and asked for a shuttle she told he could not take me earlier even though when I walked down to the lobby he was sitting in the lobby on his phone. Overall, the front desk personnel's attitude was terrible and very unprofessional.

The check-in staff was friendly and extremely helpful no complaints there. However, the staff at time of check-out had a terrible attitude and was definitely not friendly. The shuttle staff was not friendly but I'm assuming he was just doing his job. He took me to the airport and dropped me off, did not help me with my bags and refused to take me earlier. I called the front desk at 4:00am and asked for a shuttle she told he could not take me earlier even though when I walked down to the lobby he was sitting in the lobby on his phone. Overall, the front desk personnel's attitude was terrible and very unprofessional.

Good breakfast

Good breakfast

Super friendly staff, incredibly clean and comfortable, lose to the airport if your flight gets canceled (like us).

Super friendly staff, incredibly clean and comfortable, lose to the airport if your flight gets canceled (like us).

Thx

Thx

Property was nice and clean.

Property was nice and clean.

everything went great

everything went great

Nice and clean. Up to date

Nice and clean. Up to date

Enjoyed the stay! Room was clean and the staff was helpful. Airport shuttle was right on time

Enjoyed the stay! Room was clean and the staff was helpful. Airport shuttle was right on time

Proximity to the airporr.

Proximity to the airporr.

7/10

7/10

Awesome customer service. Timothy was provided excellent service and he assisted me with completing my parking pass.

Awesome customer service. Timothy was provided excellent service and he assisted me with completing my parking pass.

Great place!!

Great place!!

Convenient to airport… shuttle took us back to airport, good breakfast

Convenient to airport… shuttle took us back to airport, good breakfast

Got locked out of the room due to a bad battery in the in the door locking system. My wife was inside totally asleep and they woke her up by phone to get up and open the door. They could have had the maintenance guy come change the battery right then. It scared her.

Got locked out of the room due to a bad battery in the in the door locking system. My wife was inside totally asleep and they woke her up by phone to get up and open the door. They could have had the maintenance guy come change the battery right then. It scared her.

I made my flight with minutes to spare. I chose this hotel specifically for the 4:00 am shuttle and was greatly disappointed. Robert W

I made my flight with minutes to spare. I chose this hotel specifically for the 4:00 am shuttle and was greatly disappointed. Robert W

The bed was extremely comfortable! Overall stay was excellent.

The bed was extremely comfortable! Overall stay was excellent.

Everything was great

Everything was great

Very clean. Convenient to airport. Good shuttle.

Very clean. Convenient to airport. Good shuttle.

I do not like that there is no bar or restaurant at this property. There is also a lot of overhead plane noise because it's so close to the airport. I do like that they have an airport shuttle, though.

I do not like that there is no bar or restaurant at this property. There is also a lot of overhead plane noise because it's so close to the airport. I do like that they have an airport shuttle, though.

Didnt like the extra fees for parking. Confusing to get to the parking lot. It was ok for a hampton inn.

Didnt like the extra fees for parking. Confusing to get to the parking lot. It was ok for a hampton inn.

The room was good, Clean, comfortable bed, and allowed our dog. But... it was noisy being right next to a fedex trailer loading warehouse, and planes fliying right over for landing.. not quiet at all. Lol! The ac was broken and kept shutting off and slaming back on. That being said it kept us awake. Also.. i do not recommend this location because we woke up to several trucks with back windows smashed and stuff stolen out of them. Thank god our truck was backed up to the building with camras right there.

The room was good, Clean, comfortable bed, and allowed our dog. But... it was noisy being right next to a fedex trailer loading warehouse, and planes fliying right over for landing.. not quiet at all. Lol! The ac was broken and kept shutting off and slaming back on. That being said it kept us awake. Also.. i do not recommend this location because we woke up to several trucks with back windows smashed and stuff stolen out of them. Thank god our truck was backed up to the building with camras right there.

Nice place to stay

Nice place to stay

Excellent!

Excellent!

The hotel was in the midst of being renovated which is what we attributed the peculiar odor in the hallway. However, the staff was welcoming and the room appeared brand new.

The hotel was in the midst of being renovated which is what we attributed the peculiar odor in the hallway. However, the staff was welcoming and the room appeared brand new.

Great location for accessing CLT airport for an early flight. Hotel is newly renovated. Rooms are large, clean and quiet. Staff was very friendly.

Great location for accessing CLT airport for an early flight. Hotel is newly renovated. Rooms are large, clean and quiet. Staff was very friendly.

Staff was very helpful

Staff was very helpful

Exercise room was closed. I would not have stayed there if i had known that.

Exercise room was closed. I would not have stayed there if i had known that.

The woman working the kitchen for breakfast was wonderful!!

The woman working the kitchen for breakfast was wonderful!!

The beds were super comfortable and the rooms were exceptionally clean. The complimentary breakfast was very good.

The beds were super comfortable and the rooms were exceptionally clean. The complimentary breakfast was very good.

The rooms are super clean. The beds were comfortable. The staff was friendly and professional. The breakfast was substantial. You won't be disappointed. It is a great stay for a reasonable price.

The rooms are super clean. The beds were comfortable. The staff was friendly and professional. The breakfast was substantial. You won't be disappointed. It is a great stay for a reasonable price.

Parking is pay only since apparently January, this was not explained to us as check-in. Fortunately we did not receive a ticket overnight.

Parking is pay only since apparently January, this was not explained to us as check-in. Fortunately we did not receive a ticket overnight.

Check I was a breeze and she was such a blessing after a fifteen hour day!

Check I was a breeze and she was such a blessing after a fifteen hour day!

Very clean rooms, great breakfast and shuttle service to and from the airport.

Very clean rooms, great breakfast and shuttle service to and from the airport.

The property lobby was decent, but that’s as far as I got. I noted a late arrival before my confirmation with Expedia. I paid. I received confirmation of my reservation. I arrived around 10:00 pm and the very sweet gal told me they had no rooms available. She was so apologetic. She saw my name in her computer, but said something about the third party reservation. She gave me some suggestions for other hotels. Feeling defeated, I called three hotels nearby. None had any vacancies. Traveling alone, in an unfamiliar city, no vacancies, pushing through an exhaustion induced headache, I tried one more place. Country Inn & Suites had a vacancy. I pounced. I finally got to my room around 11:45 pm. The staff here were also very kind and helpful. The room was decent for a 6 hour stay. Feeling unrested, exhausted, and somewhat gobsmacked by all of this, I still wanted to be truthful about the staff and the hotel where I finally rested my head albeit for 4 hours. Looking forward to getting home.

The property lobby was decent, but that’s as far as I got. I noted a late arrival before my confirmation with Expedia. I paid. I received confirmation of my reservation. I arrived around 10:00 pm and the very sweet gal told me they had no rooms available. She was so apologetic. She saw my name in her computer, but said something about the third party reservation. She gave me some suggestions for other hotels. Feeling defeated, I called three hotels nearby. None had any vacancies. Traveling alone, in an unfamiliar city, no vacancies, pushing through an exhaustion induced headache, I tried one more place. Country Inn & Suites had a vacancy. I pounced. I finally got to my room around 11:45 pm. The staff here were also very kind and helpful. The room was decent for a 6 hour stay. Feeling unrested, exhausted, and somewhat gobsmacked by all of this, I still wanted to be truthful about the staff and the hotel where I finally rested my head albeit for 4 hours. Looking forward to getting home.

Everyone was friendly and helpful.

Everyone was friendly and helpful.

Clean

Clean

The propriety was average. The front desk lady was lovely and friendly room was spacious but the bed made noises when you sat on it or moved not nice. Overall was ok

The propriety was average. The front desk lady was lovely and friendly room was spacious but the bed made noises when you sat on it or moved not nice. Overall was ok

L

L

Shuttle came quickly and staff were helpful

Shuttle came quickly and staff were helpful

The bed was comfortable and the room was clean. Plenty of options for breakfast.

Tim at Front desk was awesome!

Wet nice and quiet. Clean. Good breakfast.

The staff was so nice , third stay and will not be the last . On check in was greeted and gave cold water offered hot coffee SUPER PEOPLE

IT was noisy with airplanes flying all night in and out of airport

Some kind of semi depot outside our window. Truck horns all night.

The rooms are nice

Timothy at front desk was awesome!

Friendly greeting

Nice

The facility was not so good. Torn curtains, rust in the bathroom, cabinets falling apart, fixtures coming out of the wall. Definitely not up to Hampton Inn standards!

This property needs some updates but it is clean. Staff is friendly and helpful. The only issues is having to pay for parking. I would stay here again.

Everything was good. The shuttle driver and the front desk help was very very good. I have stayed at this hotel a couple times and they are always so friendly. The lady that works in the breakfast area in the mornings is NOT friendly. She was rude both times I stayed. I did this same comment on the last stay I had. I will most likely stay at this hotel in the future because the front desk and shuttle drive make up for her rudeness but not so sure I won't be rude back to her next time.

Totally great front desk service as well

Have stayed here for many years but now they charge for parking and the rooms have overwhelming smell of air freshener/perfume. Won’t stay again

Great location for the airport

Great stay

I booked a 3 night stay at this hotel. During the first night the fire alarm went off for an hour and the light flashed all night so I couldn’t sleep. The following morning there was no running water until 3pm which was a major unconvincing because I had a wedding to go to. I was told that I’d be reimbursed with reward points and my third night would be free. The whole point of my stay was to make it to the wedding on time and that wasn’t possible. I still haven’t been reimbursed, I am highly disappointed with my experience at this hotel.

My only negative was the staff. It really seemed to put off the front desk that I was checking in late. Morning staff was busy talking among themselves and eating bfast.

Good

Interesting interior layout

Its what you would expect from Hampton inn.

There was not a single towel bar in the bathroom. The toilet was constantly running (I fixed it myself). Some USB ports were not working. A box of facial tissues with a grand total of 4 tissues in it and no new boxes of tissues were left. The "barn door" for the bath and clothes closet was the goofiest design I've ever seen. If you did hang up any clothes the hangar protrudes from the closet making the door useless (the closet was about half the depth it should have been). TV remote didn't work and I was told there were no "good" remotes to let me use. I asked for a wakeup call and it came an hour early because the switchboard had not been adjusted for the return to standard time (2 days after the time shift). Staff for the most part were competent but what can you do with such a poorly designed and maintained facility. The breakfast was good and Manuela was very nice.

Easy check in, nice staff, nice room all you need (refrigerator, microwave). The beds are comfortable and clean. I’m here for a CE course at this hotel. The public restrooms are clean as well.

Place was updated, clean, quiet and convenient

We booked a room through Expedia in advance before a flight to Hawaii and we were given an ADA room that had trash in trash can and beds that were very low…. We asked for another room and was told Expedia booked this for us. I did not request a handicap room. There was no other rooms for them to move us so we had to stay there. Not a good nights sleep!

Property is nice and upkeep. Staffs are friendly. It will be nice if parking is complimentary by the property.

the rooms are not sound proof. the frequent airplane takeoff sound is very loud and makes a horrible experience

Desk person was not good. Room was noisy. Condition needs work. Now they want a parking fee. Little to no parking Beds are old.

Ok

Extremely loud

All good

Front desk person Ebony was very friendly and helpful when I checked in.

I liked the proximity to the airport. The hotel is not as updated and appealing as other Hampton's.

Convenient for the airport, friendly staff

Everything booked by Expedia will never get more that 1 star. Would give them less if they would offer a half star. Not sure they deserve half a star. Their business model is just give us your money and we don’t give a damn after we have your money.

Great

I had to book a room due to a canceled flight. I called to try to.set up the shuttle service. The night desk staff was rude on the phone. Spoke to me like I was stupid. Like i was supposed to know what the procedure was for the shuttle services. I couldn't hear good because I was at the airport and she got an attitude because I couldn't hear. Then when I got to the hotel she was rude in person after I already had issues with my flight. I will not ever stay there again if i have another layover in Charlotte.

So nice and clean! Loved it.

Breakfast was poor. . Kielbasa sausage, egg omelette, home fries not done. Poor selection. Don't stay on the 4th floor in back of the hotel, every 5 minutes an airplane went by. Difficult to sleep.

Convenient property right next to the airport. Shuttle service included. Staff was very friendly and beds were clean and comfortable

Clean and comfortable!

Good location to airport

Great staff!!

Easy check in, friendly staff convenient to airport.

So fun

Friendly staff

Have us a later checkout so we could sleep in later after a late flight. Lovely hotel.

El hotel estaba en reparacion y no me senti comoda

What a great hotel if you have a layover at Charlotte airport. It’s about a five minute shuttle bus ride from the airport. The staff is great. The rooms are clean. The beds are comfortable. And the morning breakfast was delicious. I’ll be recommending this to my travel agency clients in the future.

Next to airport

Staff very helpful

see above

Nice