Hampton Inn Charlotte - University Place

My stay was absolutely amazing the staff was so friendly they took care of all my needs

The room was clean and the breakfast bar was well attended. Our stay was brief but comfortable.

Exceptional

Ok nice

Thank You for a great service Providing us

.

Was very quiet and clean! Exceptional customer service! All tens across the board! The only thing I didn't like was that they knocked on the door twice within the same hour... After being told the first time I was aware of the check out time. Mind you at was 2 and half hours before check out! Then hollering through the door we were trying to check and see if you were okay and needed something! I was leery of that!

Clean for a good night rest.

The hotel was clean and the bed is very comfortable. The rooms have an old carpet smell. The pool would have been cool if it wasn't dead bugs floating around. The staff was pleasant, but I probably won't be staying here again.

Staff was great and welcoming. Rooms needs an upgrade. Parking was plenty. Breakfast decent

Great

Exceptional

Please compensate with Hilton awards bonus points . Thank you.

Very good

Very conveniently located. Enjoyed the pool.

Helpful staff, clean facilities as usual.

Todo muy limpio y excelente cama

Bad

Easy access. In the heart of shopping. Clean. Pool wasn't open. Breakfast could have had more protein.

Excellent overnight staff, very friendly and helpful

The room was clean and very comfortable. The staff was very helpful and got me checked in quickly. Breakfast hours were perfect and there was a nice selection of food to choose from. There was plenty of parking available.

The staff were really nice but the room we stayed in had locked closet or room- door that was locked. No closet or iron board.

Staff was very helpful and friendly

Clean room

Location Tried to charge me twice for the room, Power kept going out, Was stuck between 2 different rooms with dogs that barked all night

Exceptional

Tried to charge me twice for the room, Power kept going out, Was stuck between 2 different rooms with dogs that barked all night

Clean room, good breakfast, easy check out as well.

Very good

Very good

No smoking room smelled like smoking room. Towels very dinghy

The WiFi was impossible for me to access even after the manager explained it to me The toilet flushed at will. Not all the time.

My stay was ok. I reported that my faucet in the shower ran all night when I checked in. It didn't get fixed. What a waste of precious resource this was. Hopefully they will fix it soon.

Exceptional

It felt dated a little. 1/2 elevators were not working.

CONS- Property is very, very old and outdated. We're talking gold, old, stained wallpaper and old wooden furniture. No laundry room, dingy gym, and really no other amenities. For what they charge compared to other local properties, I would say it wasn't worth the price, but if you're looking for a quiet place to rest and not picky about aesthetics, then it's an ok property.

Very good

Room ceiling was cracked and about to fall. Pool closed. Elevator didn’t work part of stay.

Superb

Very good

great stay

Everything was great except the heat unit in the room. The fan was so loud then when the heat kicked on it literally would wake me up it was so loud. I slept pretty poorly

Great stay!

Overall condition Worst Hampton inn I have ever stayed in

The rooms where what you would expect at that price. The guy who checked me in was not unfriendly, but he was nothing to write home about. The lady who was working overnight that doesn't sit still (lol) was exceptional in her customer service. The older black gentleman that does maintenance is a sweetheart. Even though the pool was not open, he allowed me to use one of the chairs to sit outside and read. After he stopped what he was doing to clean it for me. For a couple of nights stay it will be fine anything longer will be uncomfortable. Please fix the hot water temperature and pressure. Make sure the adjoining doors are secured before you let a woman in the room and scare her.

Room was clean. Loved the waffles. We had strawberry waffles one morning. We come back every year.

The place it’s so dirty and the breakfast it’s not good . I like fruit but had just orange

Can’t go wrong with staying at a Hampton Inn

So nice we extended for a third night. Only problem we had was the cold water was not working in our room. 215. Had to brush teeth in warm water and shower remained very hot. (We did turn the handles to cold water side of faucet trying to decrease temperature). Not sure if others on our floor reported issue. We were so settled in room we didn’t complain about it.

Nothing Breakfast was ridiculous Room was semi clean Window in room was broken

Nothing Breakfast was ridiculous Room was semi clean Window in room was broken

Normally I find Hampton Inn to be consistent, reliable and comfortable. Not a high end hotel but solidly GOOD. Not this one…. It was the most run down Hampton Inn I’ve stayed at, which you can feel as you first walk in. Beyond that, the water in my tub wouldn’t stop running even though it was fully turned off (not dripping, but a consistent stream of water), there were 3 tissues stuffed prettily into the tissue box and when I grabbed one, I found there was no tissue box at all - just the 3 stuffed into the top, my king bed had 4 standard pillows (vs king) and the bed squeaked when I rolled over, and one of the only two elevators was working. The front desk folks were nice and breakfast was decent, but I would never stay at this hotel again.

Only 1 working elevator Outdoor pool was empty but you Advertise it's available

Staff was ok. Room carpet was old and had holes in it and very worn. Breakfast was good. Parking good.

Superb

Bed was terribly ble should be removed and trashed! Shower was wheel chair accessible but I wouldn’t use it it did not appear to be clean.

Good

This was the second time we stayed here. The hotel is clean but very worn down. They had shampoo and soap in the bathroom, but they didn’t offer conditioner which was odd. The breakfast was just ok and the staff wasn’t very friendly.

Very quiet, clean and comfortable All good

Very quiet, clean and comfortable All good

Location is great, not far from airport, nor from downtown and other major areas in Charlotte. Definitely recommend renting a vehicle, at least for us it was best. Lots of food options nearby, coffee shops etc. Hotel staff was very nice, room and hotel itself was very clean. We felt very comfortable and well attended. Overall nice experience!

Ok

Good

Nice, clean, comfortable place. No problems.

Nice, clean, comfortable place. No problems.

The staff were top-notch and went above and beyond to make our stay special for my husband's 50th birthday. Always friendly and offering help. The breakfast was full of options and delicious. I loved that they had a bit of a concessions stand too, for those snacks or things you may have forgotten. Would certainly stay here again.

Location Bed kind of tough

Location Bed kind of tough

My overall experience was good, the overnight staff was very helpful. The room was clean and efficient, very quiet at night. Would stay here again.

The breakfast was absolutely delicious and the staff were very helpful

Good

The eggs at breakfast were a little sad. They were just flavorless rubber pucks. The room itself had an air conditioner that was quite loud, and yet somehow not very effective. I was able to sleep with it, but I could imagine that being an annoyance for many. When the doors close at night, the sign on the door looks very hastily slapped together and gave me a false impression that I was staying in a dangerous part of town. It is not. It's a perfectly fine location, but the entrance would not give that impression.

The location was easy to find and it was easy to get to and from major locations in Charlotte. The staff were friendly, and the rooms were clean. The eggs at breakfast were a little sad. They were just flavorless rubber pucks. The room itself had an air conditioner that was quite loud, and yet somehow not very effective. I was able to sleep with it, but I could imagine that being an annoyance for many. When the doors close at night, the sign on the door looks very hastily slapped together and gave me a false impression that I was staying in a dangerous part of town. It is not. It's a perfectly fine location, but the entrance would not give that impression.

The room has steaks on the mirror and the toilet kept running all night long and the bed felt as though it was was sleeping on cement.

I finally took cover off and fixed it. The shower was so hot it felt like it would burn you. It did not matter what the dial said. Room 223.

Superb

Good

Bianca was super friendly and so helpful!!

Bianca was super friendly and so helpful!!

Por

The associate who checked me in was nice, personable, and professional. I did not like the lack of cleanliness. When I checked in, approx 4:45. I had about 30 mins to change and get to my event. When I walked in to my room, the chair cushion was flipped over, the microwave and refrigerator door were wide open, and the dresser drawers were all pulled out. It was also extremely hot. I jump in the shower and the shower is not draining. The water was up to my ankles. I could not deal with those issues until I got back from my event. I got back to the room around midnight ish amd was checked out by 1am. I spoke with tje night associate and explained the issues and her only response was I'LL LET THEM KNOW. She was busy doing her "audit". I ended up driving almost 4 hours back home in the middle of the night. For $150, this was unacceptable.

The associate who checked me in was nice, personable, and professional. I did not like the lack of cleanliness. When I checked in, approx 4:45. I had about 30 mins to change and get to my event. When I walked in to my room, the chair cushion was flipped over, the microwave and refrigerator door were wide open, and the dresser drawers were all pulled out. It was also extremely hot. I jump in the shower and the shower is not draining. The water was up to my ankles. I could not deal with those issues until I got back from my event. I got back to the room around midnight ish amd was checked out by 1am. I spoke with tje night associate and explained the issues and her only response was I'LL LET THEM KNOW. She was busy doing her "audit". I ended up driving almost 4 hours back home in the middle of the night. For $150, this was unacceptable.

Menu was not good

It was an okay experience but not what ive come to expect from Hampton Inns.

Exceptional

It was ok

The property needs a major refresh. It feels and looks old, needs updating.

2 Star level. Wouldn’t stay again.

The rooms hot hot, even with the air on

Noisy refrigerator

Everything was great from top to bottom

Great stay at Hampton.

We did have our fur-baby with us during this trip and that was also the reason for our stay at the Hampton. We were told during our last visit at the Days Inn (3rd visit in 3 weeks that they were not pet friendly. Eventhough the website states that they are pet friendly and the night check in clerks PUTS ME ON THE 1st floor BECAUSE ITS EASIER AND FASTER TO TAKE YOUR DOG OUT. So who's lying??

Breakfast, location

Good place to stay for all we wanted to accomplish.

Staff was nice and helpful

Good

at no fault for the Hotel , but there was cannabis smell everywhere.. so 3 star ⭐️

Very happy with everything here. Breakfast was great!

The room and bathroom were clean. The receptionist was friendly.

Great all around.

The cold water wouldn’t work in the shower. The mattress was bad. The ac didn’t cool properly And the toilet needed repairs. However, the staff and the cleanliness was amazing.

Receptionist was rude

Really enjoyed my stay here. Had an issue with the thermostat and they came up immediately to help me. They checked on us everyday to make sure that out stay was enjoyable! Will be coming back while visiting CLT.

Staff was friendly and helpful. The hotel was clean and in a nice area.

Staff had great customer service this time room wasn’t the best need upgrading even the elevator. It just needs an update a larger breakfast area very full weekend.

None

Rooms are not that clean and the property looks super old and prices are super high.

Wonderful staff and breakfast. A little noisy at night die to highway and construction

Outstanding service

This hotel was wonderful! Frenchie was wonderful. She went above and beyond to help us after a long travel day!

Hampton Inn was pet friendly. I had my dog with me, The staff was very nice, everyone greeted you each time you passed them, we did have a little problem with water in tub not going down, called someone was there in like 3 minutes,That was fast service to me, the room was clean and smelled good. I would stay there again. The breakfast was good.

No thank you not interested in providing more

Nice and clean. Breakfast sucks. Bring something to drink; no vending machines & overcharging for drinks

Nice and clean. Breakfast sucks. Bring something to drink; no vending machines & overcharging for drinks

Friendly staff, clean hotel, lots of equipment in the gym (Pelaton bike, treadmills, weights from 5-50#, in 5# increments)

Friendly staff, clean hotel, lots of equipment in the gym (Pelaton bike, treadmills, weights from 5-50#, in 5# increments)

Close proximity to everything N/A

Nothing Dirty broken equipment poor service

Nothing. Broken door locks and I got locked out of my room and the manager said it will take 30 minutes to open my room Toilet did not flush Desk collapsed in room and very bad condition.

room was clean on our second time staying there. also quite. Very easy to get to UNC-Charlotte and to the city

room was clean on our second time staying there. also quite. Very easy to get to UNC-Charlotte and to the city

The wall sockets did not work the TV only had eight channels it was nothing to look at it but bunch of news. The water pressure was very low was not hot I will not be staying again yes the room was clean but it's not presentable.

Easy to get to stadium and airport

Easy to get to stadium and airport

Shower is hell fire water. Drain in tub doesn't drain and leaves you ankle deep in water. Room smelled like covered up cigarettes. What else can one really say?

Shower is hell fire water. Drain in tub doesn't drain and leaves you ankle deep in water. Room smelled like covered up cigarettes. What else can one really say?

Lobby was clean, room was clean. Check-in was a bit slow due to the person in front of me taking a longer time.

Lobby was clean, room was clean. Check-in was a bit slow due to the person in front of me taking a longer time.

Nice staff

Nice staff

There was no cold water in the sink. Front desk person was very rude when informed.

There was no cold water in the sink. Front desk person was very rude when informed.

Simply neat and decent price

Simply neat and decent price

having a clean room, the amenities and of course the good breakfast

having a clean room, the amenities and of course the good breakfast

Great hotel

Great hotel

I love that it was quiet and the convenience of everything was great also. The staff was excellent in communicating to make sure anything I needed was met, via text message. And the way they greeted guests as they entered and exited the building was very nice and professional and welcoming. N/A

Yes the staff was great.

Yes the staff was great.

Room was spotless and the staff were very friendly and made sure we felt welcomed! I loved that the hotel was close to everything. Didn’t need to travel far for anything

Room was spotless and the staff were very friendly and made sure we felt welcomed! I loved that the hotel was close to everything. Didn’t need to travel far for anything

Yes the room was clean

Yes the room was clean

Nothing

Hamptons offer a lovely breakfast. I appreciate that amenity. Room was clean. Hotel was close to highway and many dining options

Hamptons offer a lovely breakfast. I appreciate that amenity. Room was clean. Hotel was close to highway and many dining options

Comfortable beds, kind staff, good location

Comfortable beds, kind staff, good location

Conveniently located Older property

The staff

The staff

There was a pair of socks in the room that did not belong to me or my guest . It was a good indication that the room was cleaned poorly. This is not ok and a refund or a credit towards a better stay/ experience would be great. The staff was nice overall.

There was a pair of socks in the room that did not belong to me or my guest . It was a good indication that the room was cleaned poorly. This is not ok and a refund or a credit towards a better stay/ experience would be great. The staff was nice overall.

Friendly staff, clean room

Friendly staff, clean room

Thank you

Thank you

I was completely satisfied! Staff, room, free breakfast everything was wonderful.

Hair in shower

Everything was great.. great service.. I called about my room not smelling good.. I had service in 4mins..

Everything was great.. great service.. I called about my room not smelling good.. I had service in 4mins..

1st breakfast 01/14, all milk expiration date 01/11.

1st breakfast 01/14, all milk expiration date 01/11.

Room was clean and staff very accommodating

Room was clean and staff very accommodating

Quick check in. Friendly staff!!!😁😁😁

Quick check in. Friendly staff!!!😁😁😁

It was way better than a previous stay at this location

It was way better than a previous stay at this location

Clean room

Clean room

First time I ate a breakfast that was excellent was at this hotel.

First time I ate a breakfast that was excellent was at this hotel.

Yes

Yes

Front staff was amazing

Front staff was amazing

The location is good, lot of restaurants and fast food chains. The hotel room was clean. The bathroom was bad. The sink and shower produced only hot water and no normal temperature water. The toilet bowl in the bathroom was loose/wobbly and unstable. The breakfast was quite basic and lacked fresh options. While the location was fine, the overall experience did not match a 2.5-3 star rating. This hotel is overrated at 2.5–3 stars. Due to the poor bathroom condition and very basic breakfast, it felt more like a 1–2 star stay.

The location is good, lot of restaurants and fast food chains. The hotel room was clean. The bathroom was bad. The sink and shower produced only hot water and no normal temperature water. The toilet bowl in the bathroom was loose/wobbly and unstable. The breakfast was quite basic and lacked fresh options. While the location was fine, the overall experience did not match a 2.5-3 star rating. This hotel is overrated at 2.5–3 stars. Due to the poor bathroom condition and very basic breakfast, it felt more like a 1–2 star stay.

Clean room, great staff, food was great. Convenient area. Quiet. Overall a great stay

Clean room, great staff, food was great. Convenient area. Quiet. Overall a great stay

The room was clean as it could get. However, the stay was worth the money you pay for it. I would stay there again next time i visit.

The room was clean as it could get. However, the stay was worth the money you pay for it. I would stay there again next time i visit.

Room was clean, front desk person was friendly and courteous. Didn’t eat the breakfast

Room was clean, front desk person was friendly and courteous. Didn’t eat the breakfast

Staff great! Only recommendation is the need for outlet/charging ability on BOTH sides of king bed.

Staff great! Only recommendation is the need for outlet/charging ability on BOTH sides of king bed.

Underneath the toilet seat when I checked in had feces that’s disgusting

Underneath the toilet seat when I checked in had feces that’s disgusting

Great stay

Great stay

The room had a very bad smell

The room had a very bad smell

Nice place

Nice place

Very clean. Staff very friendly

Very clean. Staff very friendly

Al at checkin was awesome. The room was very nice.

Al at checkin was awesome. The room was very nice.

The room was spotless and the staff was nice.

The room was spotless and the staff was nice.

Staff is very pleasant room was clean, accommodating quiet hotel allows my pets free coffee all day all night and rates are not too bad

Staff is very pleasant room was clean, accommodating quiet hotel allows my pets free coffee all day all night and rates are not too bad

Staff was very courteous and accommodating, even after my stay when I had qurstions about a card hold. Would reccommend!

Staff was very courteous and accommodating, even after my stay when I had qurstions about a card hold. Would reccommend!

I always have a wonderful stay at the Hampton Inn. It's my favorite hotel when I visit Charlotte. The front desk and the breakfast is awesome. (5) Stars as usual. Thank you for being outstanding!!!!

I always have a wonderful stay at the Hampton Inn. It's my favorite hotel when I visit Charlotte. The front desk and the breakfast is awesome. (5) Stars as usual. Thank you for being outstanding!!!!

Location decent, easy check-in, clean room, breakfast ok

Location decent, easy check-in, clean room, breakfast ok

Very average property. Slightly run down. Would not stay again. Also the one front desk lady was rude when we called to ask for extra pillows.

Very average property. Slightly run down. Would not stay again. Also the one front desk lady was rude when we called to ask for extra pillows.

Everything was great

Was spotless

Room was 4/5 clean could’ve been better. Service was great front desk is nice

Very quiet and comfortable stay

Staff was very accomodating. Thank you!!

The room was great and clean. The Customer Service was top tier. I have been to many of your brands and the service at this location was amazing. Every text I sent I received a reply. I was also shocked when I texted, we don't eat pork what are our options? To my surprise I was told that they would prepare a non-pork breakfast

The service was good

Staff was nice and breakfast was great. Hotel is a little dated and could use some updating, was not spotless but was sufficiently clean.

staff was nice and helpful

Nice staff, clean room, quiet. Love the Peleton

My only complaint is that the toilet was a bit too low for my liking, but overall it didn’t take away from my stay. I would definitely consider returning.

Great

The room was ok and then we saw that someone had left toenail clippings on the desk

Room needs to be updated Check in area/counter in poor condition

clean and comfortable The staff was great!

The room was excellent

Friendly late night front desk person.

Will stay again

Everything was good

Everything was great. The reception staff were very polite and helpful. The only issue was the hot water problem in the bathroom.

Room was clean, staff was friendly.

there was no hot water we had to check out and go to another hotel. and the hampton inn guaranteed us that they would refund us for the 2 nights that we did not stay. expedia - you need to refund me.

The staff were very welcoming. Our room was comfortable and clean.

The staff is always very helpful and friendly.

Clean rooms

Would stay again!

Staff was great, helpful, and kind. Room had refrigerator that was stuck on freezing. Knob was broken. Lampshade hade holes.

This hotel worked well for an overnight stay in Charlotte for work. Breakfast had a variety of options and the bed was comfortable.

Room was clean but night staff was not friendly.

Everything was good

EVERYTHING WAS VERY GOOD THE STAFF WAS EXCELLENT

Frenchie at front desk was exceptionally helpful.

Great staff and accommodations.

According to the Hampton Inn, Expedia failed to provide important details of my reservation. They did not have any of the contact info or the special instructions I provided for the hotel. The hotel said that this is a common occurence when making reservations with third parties like Expedia. This unfortunately caused a less than smooth experience when each member of my party tried to check in in person. Do better Expedia!

Room was clean comfortable peaceful

Room was old. Bed was horrible. Unable to shower ..no hot water. Had to leave and go to another hotel drury which was excellent!

The only issue was that the shower did not get hot.

Only a 5 minute or so drive to Charlotte Motor Speedway. Breakfast had different variety every morning. (Waffle flavour changes, eggs are different style and then the protein changes daily) Only problem we had was the hot water in the shower wasnt hot enough. Felt more lukewarm than hot. But that was honestly our only complaint. Loved the spot so much that we rebooked for next year.

The hotel staff and amenities werr great.

Enjoyed the variety at breakfast

The stay was unbearable for my wife she wanted to risk driving 3 hours home due to the service & conditions

Nice and clean place to stay.

Room was clean & check in & out was flawless.

The room was surprisingly under maintained. Old, no sturdy furnishings, paint peeling, wrinkled sheets, moldy shower.

Breakfast was fine

The noises from the facilities in the room, fridge, microwave and the air conditioner was unacceptable. Sleeping was difficult. The building is outdated and the rooms are quite dreary. No Walk in showers, the faucet in the bathtub constantly dripped. A disappointed customer.

p

Excellent staff and clean property.

I didn’t eat breakfast. Staff was polite

Everything was great

Good breakfast; prompt service

room is always clean and well equipped. front desk and service staff are friendly and helpful i always stay at hampton inn when i come to see her soccer games at UNC

Everything was clean and fresh. Awesome pleace to stay. Very inviting

NA

Hot water wasn’t very hot. Kinda chilly to be honest. A/C didn’t work very well

Close to shopping and University

Friendly staff

Ok

Clean room, clean hotel, staff communication was not great.

Staff was very friendly and helpful. The room felt a bit outdated and not totally upkept (lights not working, refrigerator kept turning off) and some cosmetic flaws that showed wear and tear. Location very convenient. Breakfast was a bit basic compared to some Hampton Inn's we have stayed, a bit smaller selection but maintained and filled quickly.

Staff helpful and friendly, breakfast well stocked. Bagel somewhat stale. Parking was adequate. Overall good experience.

Clean and comfortable rooms. Bed pillows could be larger and a little more plush.

Good

Always great

The stay was great! I just wasn’t told about the $50 deposit that you guys take out. So, it costed me some extra money at my bank. As long as I get it back, it’s fine. But, you need to tell your employees to make that clear at Check in. I hope this helps. Everything else was great! Thank you.

Clean room, courteous staff!

fast friendly checkin. The satff was great!!

Wish I knew pool was going to be closed for season before booking the room.

Its giving Quality Inn. Run down and rooms need to be renovated.

Easy access. Quiet. Pet friendly. Decently priced. Nice breakfast.

Hotel overall was clean however our room could use a good deep cleaning on the walls and dresser. Staff was helpful and pleasant. Hotel very conveniently located to our destination.

Clean, spacious room. Staff always friendly and helpful. Even checked in throughout stay. Good breakfast options as well as shops food nearby.

Staff not being helpful

The staff here were seemed so happy. The facility was in good shape. Room was clean and comfy. Thank you!

I booked this based on location and reviews, however resulted in a terrible case of bed bug bites. These did not come from my belongings. I was a bit hesitant when I arrived in my room with stains on the walls and bed frame, toilet not cleaned properly. Elevator was filthy and AC was either too cold or hot. I’ve usually have no issues with this chain but this one was terrible.

Bed not comfortable, room not very clean, light bulb flashing in the bathroom and no hair conditioner in shower. Won’t stay here again!

What you would expect from a Hampton Inn. Clean, well run, good breakfast. The area was nice, but heard sirens several time at night. The pool is very small.

Clean room

Great staff & Breakfast!

The staff at this hotel are simply great! I stay here once a month and wouldn’t consider staying anywhere else. They make you feel at home.

The A/C unit didn’t have a fan-on setting that kept it running all night. It made a very loud sound whenever it turned on. It also didn’t seem to cool very well. The breakfast wasn’t good, but my kids liked the waffles.

All good!

The front desk wqs very helpful and very nice would stay there again

The hotel itself is a bit older and smelled like heavy wood polish. The breakfast had a nice selection. Very busy area located 15 minutes from PNC Music Pavilion. Even though it is tucked into an industrial park you can still hear city all night.

To expensive for worst room

Always a wonderful experience and have made some wonderful friends on staff! Location near everything, great breakfast and friendly and clean accomodations!

Needs a lil update in the room other then that it was great

Our stay was perfect.

Quite honestly the property seemed a little run down. The pool was green and most of the lights were out around the pool. I think I counted 3 out of 13 that were working. In my room the HVAC T-stat on the wall didn’t work so I to control the AC manually. The channel guide for the TV remote didn’t work and 1 light was out in the bathroom.

Clean room, friendly staff, pretty nice breakfast and coffee always available which was nice! Room felt humid/stuffy so I had to keep ac on to be able to breath.

Not a great place to go if you need to check in late after 10pm due to doors being locked and needing to call front desk to let you in. Staff was unfriendly and unprofessional at times. Multiple ice machines out and no vending machines. Had to have items bought for snacks or drinks at the front desk to be charged to room.

We brought our pet and was super easy

It seemed pretty grimy at first but those problems were short lived.

Ummm, we stayed here for a concert and when we came back there was police everywhere and yellow tape. They wouldn’t allow us in and we had to park at Burger King to walk over to the hotel at 11 at night. We are two young women. So that was just lovely. And the cop told us that there was a shooting. Awesome. Charlotte is crazy. We asked the front guy to call us when the police left so we could go get our car from Burger King but his stupid ass never did. So yeah, don’t stay here. Should have known when we came in the first time to check in, a guy was complaining about his stay. Lesson learned. Will never stay here again!

The ladies at the front desk were excellent. The Hampton breakfast and coffee was yummy. The building overall was looking tired, the bathroom was still nice.

Welcoming environment

The staff are great, especially Frenchi. We arrived after midnight at the hotel, and she had everything ready before we arrived. The check-in process was very quick.

It was a good room choice. Quiet n near shopping center.

We had a wonderful stay. Frenchie, the front desk attendant was very helpful, professional and offered excellent customer service. I would definitely recommend this location.

Everything was great from the breakfast to the sleeping arrangements. The overall hotel itself was nice and was in walking distance of lots of restaurants and it was pretty well kept. For the most part staff was friendly. The only thing that I did not like was when it was time to check in to pay - the front didn’t seem to know how to process payments between 2 cards - was splitting the charges with someone and they ended up charging my card for the full stay which put me in a real bind with other stuff scheduled to come out on the same day the payment posted which wasn’t on the day I checked in but a couple days later. The point in paying at the hotel and split it was so I didn’t run into this issue. Maybe they need more training but other than that everything was fine.

The hotel is fairly priced, breakfast buffet was really good. Rooms were clean, staff was friendly and nice and the exterior seemed secure requiring you to scan your key card to get access to the building during the night hours. 9 minutes from PNC Music Pavilion. Will be back.

I like the advantage of a computer with printer available on site. Thanks to Denise, Courtney and Tenaya for all your help and kind services you provide. See you in September! Thanks, Barbara from Gainesville

This property has no reason to be in the Hampton Inn Hilton family. Someone has to tear it down and start over.

I am sure I will come back for the kids friendly swimming pool and lazy river. So clean.

Great for the price, not fancy, but not trashy either

Our stay was fine, nothing bad really. Everyone was friendly too, only thing I was worried about was leaving valuables in a car but we did not rent a car so that was fine.

Due to my international travel and a flight duration of about 26 hours, I was unable to check in on the scheduled date. I contacted the hotel to request postponing my check-in by one day, but they refused. Unfortunately, there was no flexibility offered, and I was not given any discount or refund. I was disappointed that there was no flexibility extended in this situation, nor was I offered a partial refund or discount, despite the circumstances being beyond my control. As a guest, I believe reasonable accommodation should have been possible, especially given the length and nature of my travel.

It was in a great spot

Outdated and overpriced. alot of homeless in the area Nice staff though

Convenient location

Not bad

Air-conditioning was horrible. At night time the ac was not working. I complained twice but no response. It was muggy in the rooms and few bugs.

The A/C not being able to go below 74 is very inconvenient. Front desk didn’t have the right size batteries. Sleep was a terrible/ nonexistent! I’m 37 weeks pregnant and suffering

The room had thick dust on most light fixtures, TV, me microwave etc. In-room coffee pot was filthy! The desk next to the A/C had much mold on it. Carpet was buckled creating areas to trip. Toilet was dirty under seat rim. No cold water! Elevators had not been cleaned for quite some time. Very disappointing. We tried getting another hotel but there were 2 major events and hotels were booked. On the upside breakfast was adequate and good.

Rooms need updating

Not far from PNC.

We came for a concert at PNC and it was really easy to get back to the hotel. Nice and quiet, easy check in.

I gave lower stars due to the fact this is a questionable area according to my cab driver, though it is the university center. As an older lady this concerned me. But the coffe is good here in the lobby and the sheets are lovely and the room smelled fine.

The desk in front of the air conditioner prevented the cold air from circulating properly so we had to turn the temperature down to get the same results and also, the shower could use a good grout bleaching. I know it gets dingy over time but a good bleach & power scrub session would really improve the look.

The breakfast was typical free breakfast fare. Nothing outstanding. The coffee was terrible. The room was looking old. The room Was acceptably clean. It was really loud. The elevator stunk of marijuana.

Windows don’t open, no access to fresh air, got sick and throw up food from Burger King. Had to leave the room early in the morning. Room was toxic. Unable to sleep in that environment.

Great breakfast

Check in was wonderful. Room was worn. Carpet bare in areas. Air conditioning was extremely loud with a nonstop rattling noise.

Nice hotel in good location, but kinda dingy for a Hampton Inn.

The property seem a bit aged

Me and my wife stayed 4 days 3 nights. Hotel is a little outdated but its not bad. Lobby was always clean. Our king room was clean we opted for house keeping to come in our room and clean up and give us clean towels which was nice. You have to ask the front desk for this option on checkin. Staff greeted us with smiles everday and they were nice and interacted with us. We did not have breakfast. Parking lot was not bad nor did we see people hang out. Overall we were very satisfied. I hope this hotel get a renovation soon but is still a nice stay. P.S sometimes reviews are just wrong.

I enjoyed my stay. It was clean and spacious. So i decided to stay another night

Pleasant stay / good breakfast

Overall, nice comfortable and clean room. The only disappointment was that there was no complementary water available in the room; however, with a simple text water was brought up.

Hotel was comfortable and clean. Front desk was welcoming. Breakfast was out of most things at 8:30. (Waffles, Syrup, Milk, ect…).

Fast check in and great breakfast.

Quality

The pet fees at 50$US are pretty high. We have never paid more than 25$US for similar facilities during our recent trips to the US (2024 and 2025). Specially that the carpet was rather dirty considering the high pet fees. Expedia should include pet fees in the reservation total cost so that we are not surprised at check-in.

On my 2nd day , I called the receptionist to inform them to clean my room after I was out whole day , to my shocking surprise when I got back in the evening the room was not clean and tidy up. I called to complain and they said how they’re sorry. Is that all? Whiles I think some of the staff may be good workers some are terrible! There’s need for proper supervision honestly! In all, it was great place regardless.

Atmosphere in the rooms were wonderful

Additionally, the furniture was old and smelled unpleasant, and we encountered no hot water at all in the bathroom. The air conditioning unit was ineffective, and the room remained uncomfortably warm. The desk had chipped paint, and the shower head was not working properly. To make matters worse, on our last night, the noise from neighboring guests was disruptive—loud screams and furniture being knocked over, which kept us awake. I also want to mention the front desk staff: the lady who checked us in appeared to have a low attitude, offered no greeting or smile, which felt quite unwelcoming. In contrast, the lady who checked us out was much more friendly and energetic, which was a small bright spot in an otherwise disappointing experience.

HVAC needs work, it was nearly 85 degrees in the room with the AC on high. Elevator lobby needs repair

The front desk was nice and helpful. The property was ok.

The property was quietly situated in an area that is accessible to restaurants and the beltway. The staff were polite and professional. Breakfast was wholesome and delicious. Although the hotel was dated yet cleanliness was prioritized. Thanks!!

It was a nice quiet stay

Lovely staff, all around. Room and bathroom clean. Sheets were pretty nice. A good overall deal!

Convenient to where we needed to be.

This place was clean and up to standards.

The staff were awesome but……The hotel itself was very dated. Carpet stains, walls stains, beds were not made very well and , cookie crumbs on the bed before I even used it. Overall though it was a safe and decent.

It was great

Otherwise, the stay was convenient to where we needed to go.

Hot breakfast was included

All good!

property did not look like the pictures and the room smelled smoked in.

Went to work out in fitness center and there were no towels, water, cleaning wipes, NOTHING. Totally disgusting and when I told the girl at the front (she was busy on her phone texting) she acted like she didn’t care. Very rude. Floors were nasty and sticky. Nobody cleaning coffee stations. A very very bad look for a Hilton property. Do not stay here!! Fire station and police station are near along with a train and all of them went by in the middle of night with sirens. Just a terrible and unpleasant experience.

I booked a room for a night to visit my nephew. The hotel was clean and the staff was friendly. When I checked in, my tv wasn’t working in my room. I called the front desk and someone came to fix it within five minutes. Apparently, the previous guest unplugged it.

Room was gross. Bed was awful. Loud guests and housekeeping staff in the morning. Sketchy neighborhood.

Thermostat did not work in the room so it was a bit warmer than i would have liked. I was onlynthere for about 6 jours so didn't complain about it

It’s ok

Needs a renovation

Everything was clean and cozy, the breakfast was good, but it was a bit noisy because of the loud neighbors

Good room. Loud neighbors in the middle of the night

Housekeeping, however, left much to be desired. The rooms were not cleaned on a regular, daily schedule. Regular items such as bathroom and facial tissue had to be requested. One of the lights was not functional. A request for staff to fix the lights had to be made. Why? We were told that a request for daily cleaning should have been made when the reservations were initially made. This was new to us. We regularly stayed at Hampton Inn in past years. That was not the case. Although we made the request, there was no follow through. In any event, the staff at breakfast and at the Front Desk attempted to make the week long stay pleasant enough while on the premises. During the day, however, was spent at the nearby University.

Easy, fast check in. Hotel is a little dated but it was also less expensive. : ) It was absolutely fine!

Friendly staff. Place was clean and accommodating.

Have some decent silverware and dishes for breakfast. Had to eat a waffle on a paper plate using cheap silverware—messy and awkward.

The bathroom in one of my rooms had unflushed toilet paper. The fridge also had someone’s food in it.

Easy check in and okay breakfast

Needs better AC. Especially in hallways.