Extended Stay America Select Suites - Charlotte - Tyvola Rd.

That it was clean. Good staff No breakfast

Exceptional

I was not allowed to check in.

I was not allowed to check in.

Very good

Superb

Very good

Good

Superb

Staff was the ONLY good think about this place. Room smelled like cigarettes, bathroom didn't look clean. There was no ice machine or coffee machines and the lobby smelled like piss.

They was friendly an kids friendly Nothing

They was friendly an kids friendly Nothing

Exceptional

Passable

The description is not at all what it claims to be.

I Love It

I Love It I Love It

Passable

I like everything Nothing

Nothing

Bad

Very good

I enjoyed the staff an property Nothing

Nothing

The comfort from home. Door was not fully secure.

Door was not fully secure.

The worst hotel I have ever stayed at, the walls are so thin I could hear everything all night long which means I did not rest or sleep. The only amenities was a bar of soap and a wrapped plastic cup. Housekeeping came well before checkout knocking on the door wanting to know when I was checking out.

The worst hotel I have ever stayed at, the walls are so thin I could hear everything all night long which means I did not rest or sleep. The only amenities was a bar of soap and a wrapped plastic cup. Housekeeping came well before checkout knocking on the door wanting to know when I was checking out.

So gross

So gross

Passable

Great customer service

Kitchenette had no cook supplies on site but that's what u paying for

Everything was nice. Laundry room was great. But need better Vending Machine. I did Not like Check out time. I didn't understand that Check out is UNTIL 11am. And not AT 11 am. I'm wondering why they acting crazy about get out; and it's not even 11:30 in the afternoon.

Location The communication between Booking.com and the hotel themselves and their computer system along with the inexperience of staff had me standing at the front desk for over an hour up on my arrival at the property. I paid for two rooms online on Booking.com and when I got to the hotel, they tried to make me pay for another room and only wanted to give me one of the rooms with the booking that I had already done online because they didn’t know how to coordinate with Booking.com and booking two rooms in their system that were already paid for, and they tried to say that I only paid for one room just because they didn’t know how to work it out. I had to contact Booking.com on my own and have their customer service. Talk to the hotel staff to get it all straightened out before I could even set foot in my room.

Nice and laidback No complaints

The staff Everything else

Perfect place to relax!

Staff was friendly. People hanging out in the parking lot.

Staff was friendly. People hanging out in the parking lot.

The night staff that checked us in was rushing due to 10pm lobby closing and no amenities were in room and still had tobacco and paraphernalia in room so still couldn’t shower whn checked in and room smelled like smoke. No continental breakfast either but paid for it with reservation and still poor service and personal opinions that wasnt needed for my stay or price of stay.

NO BREAKFAST HERE. Could be a bit lower.

The room looked like it had gone through some meth partys the were burn marks all over the bathroom the plumbing was coming disconnected there was no wifi no coffee no pots pans or utensils and no staff between 9pm and 9am even during "business hours" I couldn't find anyone the place was depressing

Nice and spacious room, but dust all over the furniture and kitchen extractor didn't have the carbon filter. All clothes and room impregnated with odors of what you were cooking. If they address this issues its a great place to stay. Also when booking through expedia it didnt say that there was no cooking hardware nor drinkin glasses and utensils.

Nice and spacious room, but dust all over the furniture and kitchen extractor didn't have the carbon filter. All clothes and room impregnated with odors of what you were cooking. If they address this issues its a great place to stay. Also when booking through expedia it didnt say that there was no cooking hardware nor drinkin glasses and utensils.

Not clean dirty, no coffee, no ice, smells bad

Thankfully this was only an overnight stop. It is the second worse hotel I’ve ever stayed in - at least I felt able to sleep in the room.

Thankfully this was only an overnight stop. It is the second worse hotel I’ve ever stayed in - at least I felt able to sleep in the room.

The television goes out

Great staff

no shampoo no conditioner. 1 tiny bar of soap a studio apartment that has nor a single pot or pan; glass, cup, or bowl. what’s the point of having a cooktop, fridge; and microwave when there is nothing else there. I could have gotten a hotel room with a coffee maker and free breakfast for cheaper Overall, this was a terrible experience.

no shampoo no conditioner. 1 tiny bar of soap a studio apartment that has nor a single pot or pan; glass, cup, or bowl. what’s the point of having a cooktop, fridge; and microwave when there is nothing else there. I could have gotten a hotel room with a coffee maker and free breakfast for cheaper Overall, this was a terrible experience.

They did not offer breakfast and held 150 dollar deposit

They did not offer breakfast and held 150 dollar deposit

Price & convenience 1.Checked in at 1030 pm (stuck in traffic jam on 77 in VA) & lobby was closed. Said to use lobby phone to call staff. It's in vestibule. Neither I nor 2 other guests saw a phone. 2. Handicapped room depressingly gray. Liven it up w bright colors using pictures or stick-on flowers ?. On the walls 3. No coffee in the lobby. A small touch would make a BIG difference

It was cheap (for a very obvious reason once you enter the room), water in the room got hot quickly & remained hot, good powered A/C unit in the room Staff was not friendly & they don’t open the reception desk until 11am (check out time), there was never a manager on the premises, they no longer serve breakfast despite it being advertised on the booking, a lot of wear & tear in our bathroom, the kitchen in the room had NOTHING (pots/pans, plates/bowls, utensils) & we didn’t know you had to separately BUY them as a packages ($40 for pots/pans, $20 for eating utensils & plates) through Extended Stay because it is only advertised at the front desk & the official Extended Stay America website (not mention anywhere on the booking).

Was not what I expected

Was not what I expected

Great

Great

Worst sleep. People made loud noises all night long.

Worst sleep. People made loud noises all night long.

No bells and whistles here. My bed was broken, the hey don’t have a coffee maker or an iron like most hotels offer. Parking was always full.

No bells and whistles here. My bed was broken, the hey don’t have a coffee maker or an iron like most hotels offer. Parking was always full.

During my stay, I booked a queen suite for my birthday and had to be switched from room 107 due to someone already in the room. So the kind lady at the front switched me to room 117 that room there was no hot water, again I was then changed to room 227 where again no HOT WATER!!! This was very inconvenient due to I was late for my birthday dinner due to being changed to different rooms and then having to have a cold shower in each room because of no hot water is ridiculous.

During my stay, I booked a queen suite for my birthday and had to be switched from room 107 due to someone already in the room. So the kind lady at the front switched me to room 117 that room there was no hot water, again I was then changed to room 227 where again no HOT WATER!!! This was very inconvenient due to I was late for my birthday dinner due to being changed to different rooms and then having to have a cold shower in each room because of no hot water is ridiculous.

It was a okay stay, however on our second night there was a mass car break in. When we woke up 5 cars had been broken into with their windows busted out. Luckily ours wasn’t. Apparently the surrounding hotels also got hit. The office attendants were not available which seemed weird at 11 am on a Friday.

It was a okay stay, however on our second night there was a mass car break in. When we woke up 5 cars had been broken into with their windows busted out. Luckily ours wasn’t. Apparently the surrounding hotels also got hit. The office attendants were not available which seemed weird at 11 am on a Friday.

This hotel has no breakfast, coffee, or other perks even though Hotels.com believes differently. Also, the hotel has lots of bed bugs, do not stay here if you do not like to cohabit with bed bugs and the bites!

This hotel has no breakfast, coffee, or other perks even though Hotels.com believes differently. Also, the hotel has lots of bed bugs, do not stay here if you do not like to cohabit with bed bugs and the bites!

The stay was Ok. I was initially told I needed to pay a deposit, which wasn't a problem until after checking out. When I attempted to collect it after the 3-5 daya wait, I was given the run around. The answer that I should have been told was to collect it from the third-party vendor that I booked with. I ended up wasting 2 weeks of time.

The stay was Ok. I was initially told I needed to pay a deposit, which wasn't a problem until after checking out. When I attempted to collect it after the 3-5 daya wait, I was given the run around. The answer that I should have been told was to collect it from the third-party vendor that I booked with. I ended up wasting 2 weeks of time.

This was a business location. While the staff were very friendly, the property was run down, and the halls smelled heavily like cigarette smoke. While in the room, the constant thumping of the people upstairs was annoying. The bed was extremely firm and uncomfortable, the pillows were thin and lackluster, providing no support whatsoever. The TV system was confusing and hard to work, instructions were lacking.

This was a business location. While the staff were very friendly, the property was run down, and the halls smelled heavily like cigarette smoke. While in the room, the constant thumping of the people upstairs was annoying. The bed was extremely firm and uncomfortable, the pillows were thin and lackluster, providing no support whatsoever. The TV system was confusing and hard to work, instructions were lacking.

Excellent place to stay! Very clean!

Excellent place to stay! Very clean!

Great place to stay

Great place to stay

Great value

Great value

I paid for my reservation at this hotel and they provided me a room and at 2 am they kicked me out because supposedly the system was down and it didn’t processed the payment

I paid for my reservation at this hotel and they provided me a room and at 2 am they kicked me out because supposedly the system was down and it didn’t processed the payment

The staff was very helpful, and the room was clean and convenient for our overnight stay.

The staff was very helpful, and the room was clean and convenient for our overnight stay.

My room was filthy with hair in the tub and sink and body scum and toilet tree residue. I was told that there were no other rooms available, and I had to spend the night in these conditions.

My room was filthy with hair in the tub and sink and body scum and toilet tree residue. I was told that there were no other rooms available, and I had to spend the night in these conditions.

Love the room and detail just a high deposit for the one night i was staying

Love the room and detail just a high deposit for the one night i was staying

Garbage everywhere outside. Took my dog to go to bathroom at 4 in morning. Doors were unlocked. Never again!

Garbage everywhere outside. Took my dog to go to bathroom at 4 in morning. Doors were unlocked. Never again!

The property is not well maintained. It looked dirty, and I found lots of hair on the bathroom sink countertop. The hotel does not have bottled water neither to give their customer for free nor to buy. The walls are paper thin, and I could hear all noises around throughout the night. My room was on the first floor, close to the reception desk, and the entire night the reception desk was operating, receiving calls, talking, cleaning - no sleep for me for the night.

The property is not well maintained. It looked dirty, and I found lots of hair on the bathroom sink countertop. The hotel does not have bottled water neither to give their customer for free nor to buy. The walls are paper thin, and I could hear all noises around throughout the night. My room was on the first floor, close to the reception desk, and the entire night the reception desk was operating, receiving calls, talking, cleaning - no sleep for me for the night.

Yes and yes prove it

Yes and yes prove it

The staff was really nice the rooms were clean and facility and property was very clean

The staff was really nice the rooms were clean and facility and property was very clean

King but it had his store $150 from me when I asked my deposit back I didn't get my cash deposit back and I'll probably won't never come here again unless y'all credit me

King but it had his store $150 from me when I asked my deposit back I didn't get my cash deposit back and I'll probably won't never come here again unless y'all credit me

I was a huge fan of the small kitchenette.

I was a huge fan of the small kitchenette.

The most annoying thing about my stay was the issue with the doors. The front desk agent stated that a work order has been created, but who knows...sometimes, that excuse is used to throw the customer off. The exterior side doors have an "issue" where you cannot get in, but exit only. So, every time you leave the building, you have to go through the front entrance to get back in. Won't be returning...not to mentioned the other clientele staying there. It is slowly taking on a Section 8 vibe and may eventually be sold by Extended Stay America just like the property on Yorkmont Road.

The most annoying thing about my stay was the issue with the doors. The front desk agent stated that a work order has been created, but who knows...sometimes, that excuse is used to throw the customer off. The exterior side doors have an "issue" where you cannot get in, but exit only. So, every time you leave the building, you have to go through the front entrance to get back in. Won't be returning...not to mentioned the other clientele staying there. It is slowly taking on a Section 8 vibe and may eventually be sold by Extended Stay America just like the property on Yorkmont Road.

Staff was friendly and helpful, the smoke detector in the room was chirping, the sheet rock on the walls had been patch but not painted. Overall the room was in poor condition

Staff was friendly and helpful, the smoke detector in the room was chirping, the sheet rock on the walls had been patch but not painted. Overall the room was in poor condition

80 yr old woman with dementia ended up at the front desk from a Wal-Mart parking lot disheveled. Men sitting on the grass across the entry all times of the day. It was tacky. If they were waiting to work, let them wait inside.

80 yr old woman with dementia ended up at the front desk from a Wal-Mart parking lot disheveled. Men sitting on the grass across the entry all times of the day. It was tacky. If they were waiting to work, let them wait inside.

We stayed 4 days and everything was great until our last night there roaches started crawling from everywhere. Other than that was a great experience

We stayed 4 days and everything was great until our last night there roaches started crawling from everywhere. Other than that was a great experience

This place needs serious upgrades. The Fridge door was broken, tub not clean, cupboard broken.

This place needs serious upgrades. The Fridge door was broken, tub not clean, cupboard broken.

The best Staff. So kind and friendly

The best Staff. So kind and friendly

Close to a lot of different places.

Close to a lot of different places.

The hallway carpet was filthy and smelled like marijuana. The sheets on the bed were dirty and stained with what looked rat feces. We immediately booked at another hotel and left! Place should be condemned!

The hallway carpet was filthy and smelled like marijuana. The sheets on the bed were dirty and stained with what looked rat feces. We immediately booked at another hotel and left! Place should be condemned!

Noise all night

Noise all night

Seems to be a place where people live for months/ weeks

Seems to be a place where people live for months/ weeks

Staff undertrained. Problems with the checkin.

Staff undertrained. Problems with the checkin.

The hotel just gives off a very shady feeling. Once we got up to our room it was definitely not cleaned. The floors are actually sticky, sink still had toothpaste in it, and shower was dirty. People hanging out in the hallway making noise at 2:00 in the morning. There were actually chicken bones left in the hallway as we were trying to push our luggage out with the cart with flat tires. Definitely you should have researched this one first, but we were in a hurry.

The hotel just gives off a very shady feeling. Once we got up to our room it was definitely not cleaned. The floors are actually sticky, sink still had toothpaste in it, and shower was dirty. People hanging out in the hallway making noise at 2:00 in the morning. There were actually chicken bones left in the hallway as we were trying to push our luggage out with the cart with flat tires. Definitely you should have researched this one first, but we were in a hurry.

It smelled like smoke everywhere. It wasn’t clean, the towels were old, there was just in the sink. It all felt disgusting. The front desk lady was nice but there really wasn’t anything we could do when we got in so late at night. We still haven’t been given a receipt which we need to get reimbursed for the stay (since our flight was delayed).

It smelled like smoke everywhere. It wasn’t clean, the towels were old, there was just in the sink. It all felt disgusting. The front desk lady was nice but there really wasn’t anything we could do when we got in so late at night. We still haven’t been given a receipt which we need to get reimbursed for the stay (since our flight was delayed).

The property was abused during COVID, I understand. The room was nice enough, dispite wear and tear. It has the feel subsidized housing, as a result, I felt I was safer in my room. Better lighting might help? There is a refundable deposit when you check in. 🙂 That could help.

The property was abused during COVID, I understand. The room was nice enough, dispite wear and tear. It has the feel subsidized housing, as a result, I felt I was safer in my room. Better lighting might help? There is a refundable deposit when you check in. 🙂 That could help.

Bathroom dirty

Bathroom dirty

I like the distance to ans from the airport

I like the distance to ans from the airport

Property manager was great and quick. Room was clean and no shady people walking around.

Property manager was great and quick. Room was clean and no shady people walking around.

Luke was an amazing property manager. Towels were clean, room was clean. No problems at all. Would recommend anyone to stay temporarily or for extended stays as well. 9/10

Luke was an amazing property manager. Towels were clean, room was clean. No problems at all. Would recommend anyone to stay temporarily or for extended stays as well. 9/10

The unit was recently remodeled clean with new appliances, no in room coffee, over all nice, looks like a lot of long term renters

The unit was recently remodeled clean with new appliances, no in room coffee, over all nice, looks like a lot of long term renters

Weed smoking hotel, toilet was stopped up. Stove didn’t work. It was just a horrible stay.

Weed smoking hotel, toilet was stopped up. Stove didn’t work. It was just a horrible stay.

When we first checked in he gave us 219 that room was nasty wasn’t cleaned no sheets on the bed water pizza boxes everywhere then he gave us 303 it was okay but I don’t know it hurt my feelings I am pregnant

When we first checked in he gave us 219 that room was nasty wasn’t cleaned no sheets on the bed water pizza boxes everywhere then he gave us 303 it was okay but I don’t know it hurt my feelings I am pregnant

Hallway wasn’t vacuumed. Room wasn’t clean. No pillow cases on pillows. No toilet paper in the room.

Hallway wasn’t vacuumed. Room wasn’t clean. No pillow cases on pillows. No toilet paper in the room.

Room smells like cigarettes.

Room smells like cigarettes.

However, liked the free parking and good staff.

However, liked the free parking and good staff.

Overall the stay here was fine. It’s an older hotel, not in the best condition but it’s okay. The vending machine and laundry facility are great! So that was a definite plus. And the room was decent.

Overall the stay here was fine. It’s an older hotel, not in the best condition but it’s okay. The vending machine and laundry facility are great! So that was a definite plus. And the room was decent.

Excellent service and clean rooms

Excellent service and clean rooms

Had to changed rooms due to room assigned at check in was not cleaned. A car was broken into in the parking lot overnight.

Had to changed rooms due to room assigned at check in was not cleaned. A car was broken into in the parking lot overnight.

It’s Trash

It’s Trash

It was very good, less the room had painted signs in it as wet paint…

It was very good, less the room had painted signs in it as wet paint…

Nice hotel. Breakfast needs to be better.

Nice hotel. Breakfast needs to be better.

They billboard as "breakfast included"...if you call putting a pack of oatmeal in a coffee cup and adding hot water, then yes they serve breakfast. Also no coffee pot or blow dryer in room...or anything else is in the room for that matter. The staff is very nice...but the management is cheap to the point of false advertisement

They billboard as "breakfast included"...if you call putting a pack of oatmeal in a coffee cup and adding hot water, then yes they serve breakfast. Also no coffee pot or blow dryer in room...or anything else is in the room for that matter. The staff is very nice...but the management is cheap to the point of false advertisement

I stayed less than half an hr. And that was only to take pictures of how filthy it was. When I left no one came to the desk. So I left my key and called to tell them. I need refunded & would not be staying & they hung up on me after being on hold 17 mins. I’m disputing this charge. And would love it if someone would refund my $ asap Expedia.

I stayed less than half an hr. And that was only to take pictures of how filthy it was. When I left no one came to the desk. So I left my key and called to tell them. I need refunded & would not be staying & they hung up on me after being on hold 17 mins. I’m disputing this charge. And would love it if someone would refund my $ asap Expedia.

After a very long and difficult day, thanks to Annette that made sure that I had everything when I arrived at 2am ..

After a very long and difficult day, thanks to Annette that made sure that I had everything when I arrived at 2am ..

It was good.

It was good.

We were happy with everything and the manager is perfect in both ways

We were happy with everything and the manager is perfect in both ways

Needed blow dryer, needed coffeemaker needed more shampoo and conditioner ,beeded cups.

Needed blow dryer, needed coffeemaker needed more shampoo and conditioner ,beeded cups.

Staff was amazing and room was nice and clean

Staff was amazing and room was nice and clean

Difficulty checking in. Room looked very run down. Bathrrom looked dirty with broken towel rack.

Difficulty checking in. Room looked very run down. Bathrrom looked dirty with broken towel rack.

The room was okay. The location of the room was not. Couldn't get much sleep because all I heard was booming and heavy walking above me! Front desk was louder than my t.v.! Will not be staying there again.

The room was okay. The location of the room was not. Couldn't get much sleep because all I heard was booming and heavy walking above me! Front desk was louder than my t.v.! Will not be staying there again.

ROACHES! DIFFICULT CHECK IN

ROACHES! DIFFICULT CHECK IN

The TV did not work.

The TV did not work.

They gave away my room! I spent the night on an armchair!!! Hope nobody will try to charge my credit card😠

They gave away my room! I spent the night on an armchair!!! Hope nobody will try to charge my credit card😠

The next day when I called Hotels.com to make sure that I got a refund, Hotels.com customer service told me that they wouldn't be issuing me a refund because according to them I was a "no-show".

The next day when I called Hotels.com to make sure that I got a refund, Hotels.com customer service told me that they wouldn't be issuing me a refund because according to them I was a "no-show".

There were kids there whom where out of control! Very much to much noise!

There were kids there whom where out of control! Very much to much noise!

When I was first checking in I went into the lobby and there was no staff to be found. I literally stood in the lobby for 20 minutes and still no staff members appeared. I finally had to literally scream at the top of my lungs "hello!" Before someone finally came to check me in. The next day whenever I was checking out once again the same issue no staff members were in the lobby. I stood there for 10 minutes before anyone finally approach to check me out. Other than that it was an okay and decent place just stay the night.

Room had a bug in it looks like a waterbug are roach

I book my room at least 10 hours early because I was driving for 17 hours I arrive at 12am and the person on the front seat told me they don have any more room! After they already changed my card. Must of the time I’m in town i stay in these hotel but never again. They should start letting ppl know if they don’t have room not the them come in tired and expect they are gonna take it like it’s ok.

Annette and Jeremy at the front desk were awesome

I stayed for a week and my room was never cleaned. The air had a stale smell to it.