Extended Stay America Premier Suites Charlotte Pineville Mat

Awful

Very good

Exceptional

They insisted for hours I had no reservation. They show a huge breakfast and pool online but they only had oatmeal and the pool was shut down.

I am very disappointed. The first floor is the cleanest but if you go up to the second and third floor, it’s just embarrassing. Do better ESA!

Location and staff. The front desk associate was very polite and helpful. The refrigerator. Each time the refrigerator came on, there was a loud fan noise and volume on TV had to be turned up a lot. I was sleeping on the sofa bed and was woken up due to the refrig. I finally turned it off at 2AM.

Location and staff. The front desk associate was very polite and helpful. The refrigerator. Each time the refrigerator came on, there was a loud fan noise and volume on TV had to be turned up a lot. I was sleeping on the sofa bed and was woken up due to the refrig. I finally turned it off at 2AM.

I liked the price, the location, and the way the rooms were set up. Rooms had bugs in them, we got another room but the worker didn’t put it in the system so we got bothered by workers trying to kick us out for something their worker did. they weren’t trying to hear nothing we had to say basically trying to blame us. Bad attitudes and everything.

I liked the price, the location, and the way the rooms were set up. Rooms had bugs in them, we got another room but the worker didn’t put it in the system so we got bothered by workers trying to kick us out for something their worker did. they weren’t trying to hear nothing we had to say basically trying to blame us. Bad attitudes and everything.

Superb

Very clean

Very clean

Cool Hookers

Excellent stay and excellent service and performance from the staff

This was one of the dirtiest hotels I’ve ever stayed in mattress had period stains all over it and the room smelled like dog pee. I am not high maintenance when it comes to hotels. Buyer beware you get what you pay for. worst hotel I’ve ever stayed in. If it wasn’t for the fact that it was super late at night, and the kids were exhausted, would’ve immediately left and just lost out on the money spent.

Exceptional

Very good

Very good

Good

Cool Hookers

My wife and I have stayed at many motels with our dog... I cringe thinking of our past experiences in pet friendly rooms... Our pass rooms were always carpeted... Carpeted with pea stains everywhere... Extended stay hotel has LVT flooring.. The size of the room was unbelievable... It was like an apartment... It had a big kitchen and living room bedroom and bathroom... The living room and bedroom TV or the same size... I would say 55 in... The room was clean It smelled good... This hotel was are absolute favorite so far... I told my wife with our past pet friendly experiences that we would hide our dog this time and sneak him in through the side door hoping to get a room that was not pet friendly and nasty... The woman at the desk asked us directly if we had a pet... I told the truth and was upset... When we got to the room everything was above and beyond what we could ever hope for... FR

Disappointing

Accessible to shops,

Accessible to shops,

Disappointing

Our room was overall clean but the bottom of the toilet was very dirty and I did not like that! I felt nasty just for that reason. I informed front desk she told me to send a email to the manager but the email she presented to me was wrong. She also said she would have housekeeping come in the following day to clean the bottom of the toilet but nobody actually came. She did apologize for the situation which I appreciate a lot. That is why I’m giving my overall stay a 6 rating score

The king size bed was very very comfortable and I did like the overall cleaning of the room Our room was overall clean but the bottom of the toilet was very dirty and I did not like that! I felt nasty just for that reason. I informed front desk she told me to send a email to the manager but the email she presented to me was wrong. She also said she would have housekeeping come in the following day to clean the bottom of the toilet but nobody actually came. She did apologize for the situation which I appreciate a lot. That is why I’m giving my overall stay a 6 rating score

It was very clean. Also comfortable. The people were fantastic. Coffee

Coffee

I recommend improving the breakfast, maybe include some egg, ham, and toast

Exceptional

The room and hotel was very nice and clean. The receptionist was friendly.

The room and hotel was very nice and clean. The receptionist was friendly.

Bad

Monica, Diana, Eva, and Cocoa were kind courteous and accommodating. I have to say I like the property, however I often felt like I was being watched oddly. Management watches you on video from home but won't speak with you in person, if you have any concerns about vending machines, bugs, and most importantly extra charges that most of us may miss.The duration of my I cleaned my own room, I was cordial and kind to staff. When I saw the foolio their were so many charges my head hurt. Management treated me awful she kicked me out with no empathy especially since it was the middle of the night I was sleeping in the room. Management had front desk young lady come to room knock on door in middle of the night to say management said you have 30 min to leave. I was and am humiliated, hurt, and shamed. I offered to help housekeeping anything I could not to be in the situation I'm in now. I didn't want to sleep in cold car trying to book been charged in lobby some days with signature other days None . I'm just trying to figure out why she would be so inhumane. I paid premium rates daily when her online ESA rates were $78 she was charging me $121-132 daily.The email receipt and copy receipts are completely different.

Monica, Diana, Eva, and Cocoa were kind courteous and accommodating. I have to say I like the property, however I often felt like I was being watched oddly. Management watches you on video from home but won't speak with you in person, if you have any concerns about vending machines, bugs, and most importantly extra charges that most of us may miss.The duration of my I cleaned my own room, I was cordial and kind to staff. When I saw the foolio their were so many charges my head hurt. Management treated me awful she kicked me out with no empathy especially since it was the middle of the night I was sleeping in the room. Management had front desk young lady come to room knock on door in middle of the night to say management said you have 30 min to leave. I was and am humiliated, hurt, and shamed. I offered to help housekeeping anything I could not to be in the situation I'm in now. I didn't want to sleep in cold car trying to book been charged in lobby some days with signature other days None . I'm just trying to figure out why she would be so inhumane. I paid premium rates daily when her online ESA rates were $78 she was charging me $121-132 daily.The email receipt and copy receipts are completely different.

Space was big and great location Trash on hallway and pullout mattress was kind of dirty

Floors were dirty and room had an awful smell. Couch dirty. Staff was great check in and check out. Would recommend doing renovations. Loved the size of the room and separation between bedroom and living room.

The staff was super kind and location was good. There were dead roaches smashed on the ceiling, the wall behind the couch, and a giant dead one under the couch. The pull out couch would not pull out all of the way and overall the place didn’t feel clean. The beds were also rock hard and also I was charged by the property after already paying on booking.

ESA at this location is a GREAT value. For longer stay, housing hunting, or job shopping, or even for holidays, I would recommend it. Keep in mind, this is a large city, and this hotel is an extended stay. So, your neighbors in the rooms, might not be the same caliber as those upper middle class folks you live next door to back home. But, the facility has been kept in good shape over the years. I first stayed here over 22 years ago. And, it is remarkably the same as it was then. Rooms are clean. Staff is friendly. Laundry room is nice as well. It’s a no frills, solid value with two room suites, a kitchen and living room area, plus a desk. There is a treadmill and elliptical runner for exercise, coffee each morning, with a breakfast snack provided also. It is very conveniently located near several restaurants and shops too.

It was in a nice location The breakfast choices & the bed

Staff was excellent and very knowledgeable and helpful

Staff was excellent and very knowledgeable and helpful

Staff was amazing

Staff was amazing

Friendly staff and clean rooms. Definitely will come again.

Friendly staff and clean rooms. Definitely will come again.

The room smelled like cat urine. I requested a new room. The receptionist (who was the only good thing about this hotel) confirmed there were rooms available she could move new to, she just needed to get permission from her manager. The manager refused to approve the room change, forcing us to sleep another night in a room that smelled of cat urine. We ended up leaving and finding a new place to stay.

The staff was ok. The hotel overall was a fair 2.5 star. The smell in the stairwell is overbearing. The room had a very bad stench. The air conditioning unit had a bad smell as well. The pull out couch was absolutely filthy and worn completely out, we could not utilize it. The bed was very low and made A LOT of noise. The chair in the shower was disgusting, needs to be soaked in bleach.

Staff friendly Rooms are spacious Price. Too expensive

I like it here staff is the best and I can say their working to getting better! N/A can't say because they are working to improve

Staff and location is perfect! No top of everything it's issue with the television again and you see a reservation please don't harass me to pay you know it's going to get paid and starting to see insects again

The staff and location are great! Having to pay for wifi $5 a day robbery, people staying here have business to take care of! Laundry $4 to wash and dry ridiculous and no special rates for one's with extended stays wow that's in the Name of the Business. But just my take

The front desk staff was rude and unaccommodating to our needs and to our need for an early check in due to our having children and the fact that we had traveled all night and needed rest. The stove in the kitchen barely worked and a 30 minutes dinner prep took nearly 2 hours.

Very clean room, nice staff, well maintained property.

Very clean room, nice staff, well maintained property.

Just lil stuff

The prices

Clean friendly staff

Beautiful heritage building and large studio apartments.

Beautiful heritage building and large studio apartments.

Staff are great especially Exsavier and Coco have been nothing but a pleasure and a joy! Need to fix the TV'S in the rooms all of them don't work and no compensation for the inconvenience

great stay with great staff

great stay with great staff

It was okay.

It was okay.

Breakfast was terrible no real food. My bathroom tub wasn’t clean. And I was told that cleaning only happens if you’re there more seven days…. No ice machine

Breakfast was terrible no real food. My bathroom tub wasn’t clean. And I was told that cleaning only happens if you’re there more seven days…. No ice machine

The location of the hotel was amazing. It has many great shopping and eating options nearby.

The location of the hotel was amazing. It has many great shopping and eating options nearby.

Kitchen was not stocked but we didn’t need it be stocked

Kitchen was not stocked but we didn’t need it be stocked

Priced well

Priced well

Adequate cooking needs were at desk on request. Room was clean except for drug peraphernalia left in kitchen drawer.

Adequate cooking needs were at desk on request. Room was clean except for drug peraphernalia left in kitchen drawer.

Staff friendly. Halls and laundry dirty. Room clean and big

Staff friendly. Halls and laundry dirty. Room clean and big

Clean room

Clean room

Everything and everything here is really nice. Walkable and easy to book.

Everything and everything here is really nice. Walkable and easy to book.

The pull out bed mattress was dirty with stains and it smelled. The tub had black mold.

The pull out bed mattress was dirty with stains and it smelled. The tub had black mold.

It was an amazing stay very spaces and comfortable, room were clean except bathroom had mold on tub.

It was an amazing stay very spaces and comfortable, room were clean except bathroom had mold on tub.

The room was spacious

The room was spacious

Trash on the ground outside and the grass was tall. The actual room was not as clean as it Could have been. The floor needed to be cleaned and mopped. The furniture has started peeling. The upstairs people sounded like a herd of buffalo all night. Walking hard and dropping things ALL NIGHT! The heating and cooling units are extremely noisy when they come on, also the rooms are only cleaned on Tuesdays and if you want clean towels you have to go to the front desk and the real kicker is if you want your sheets changed it will cost an extra $20.

Trash on the ground outside and the grass was tall. The actual room was not as clean as it Could have been. The floor needed to be cleaned and mopped. The furniture has started peeling. The upstairs people sounded like a herd of buffalo all night. Walking hard and dropping things ALL NIGHT! The heating and cooling units are extremely noisy when they come on, also the rooms are only cleaned on Tuesdays and if you want clean towels you have to go to the front desk and the real kicker is if you want your sheets changed it will cost an extra $20.

Breakfast virtually non-existent. Gouged pricing due to near by event.

Breakfast virtually non-existent. Gouged pricing due to near by event.

I’ll never stay here again

I’ll never stay here again

Great place to stay. Best staff I've ever dealt with at a hotel.

Great place to stay. Best staff I've ever dealt with at a hotel.

The staff is exceptional. Very polite and the hotel is well maintained.

The staff is exceptional. Very polite and the hotel is well maintained.

Great place to stay lotsa shopping just across the street.

Great place to stay lotsa shopping just across the street.

The amenities were pretty convenient. Saw a cockroach in my room and the pans were very dirty but other than that it wasn't bad.

The amenities were pretty convenient. Saw a cockroach in my room and the pans were very dirty but other than that it wasn't bad.

This is the first time we have stayed at an extended stay or residence type of hotel/motel. It's not exactly the same as a regular hotel. Room payment was expected with an additional deposit at arrival. The additional deposit was charge back to my credit card quicky after we checked out. Breakfast is literally non existent. You will probably need to go out. Maid service is weekly, not daily. You can exchange linens at the front desk. Animals are permitted. I ran into a man with two pit bulls in the corridor when going to look at the breakfast bar. It was not a problem, but a surprise. We only needed a room for two nights and it served it's purpose. This is basic accommodations.

This is the first time we have stayed at an extended stay or residence type of hotel/motel. It's not exactly the same as a regular hotel. Room payment was expected with an additional deposit at arrival. The additional deposit was charge back to my credit card quicky after we checked out. Breakfast is literally non existent. You will probably need to go out. Maid service is weekly, not daily. You can exchange linens at the front desk. Animals are permitted. I ran into a man with two pit bulls in the corridor when going to look at the breakfast bar. It was not a problem, but a surprise. We only needed a room for two nights and it served it's purpose. This is basic accommodations.

Hair left in tub otherwise it was ok

Hair left in tub otherwise it was ok

Good place to stay. Suite with kitchen for a low price ($105). Upon arriving, I had to put up a refundable $150 deposit "in case of damage to room". This was unexpected because they have my credit card info (I handed the desk clerk my card). Was told it takes a few days to get the refund.

Good place to stay. Suite with kitchen for a low price ($105). Upon arriving, I had to put up a refundable $150 deposit "in case of damage to room". This was unexpected because they have my credit card info (I handed the desk clerk my card). Was told it takes a few days to get the refund.

Staff was great. Close to the greenway for walking.

Staff was great. Close to the greenway for walking.

Traveled to CLT with our 16-month-old grandson to visit family over Thanksgiving holiday. Our room would have been fine if it had been clean, but it wasn’t. I had to go buy a broom (staff said they didn’t have one to lend me) to sweep the floor after our toddler grandson almost picked up what was probably ecstasy or fentanyl pill under the edge of the couch when he dropped his toy. Needless to say, my husband and I were completely mortified because this could have killed our only grandchild. What’s worse is that the front desk staff obviously didnt think it was a big deal, just said “Well, you never know what people leave behind in hotel rooms.” Period. When we checked out (after taking pictures of the pill) we gave the front desk the pill in the tip envelope so it could be disposed of. Front desk staff laughed and said “Well, other than that, how was your stay?”In retrospect, I wish I had called the police, because no one else even cared. Because of this incident and the nonchalant attitude of staff, I will never book with Extended Stay America EVER again. Parents (and grandparents) beware! ESA, please do a better job cleaning rooms.

Traveled to CLT with our 16-month-old grandson to visit family over Thanksgiving holiday. Our room would have been fine if it had been clean, but it wasn’t. I had to go buy a broom (staff said they didn’t have one to lend me) to sweep the floor after our toddler grandson almost picked up what was probably ecstasy or fentanyl pill under the edge of the couch when he dropped his toy. Needless to say, my husband and I were completely mortified because this could have killed our only grandchild. What’s worse is that the front desk staff obviously didnt think it was a big deal, just said “Well, you never know what people leave behind in hotel rooms.” Period. When we checked out (after taking pictures of the pill) we gave the front desk the pill in the tip envelope so it could be disposed of. Front desk staff laughed and said “Well, other than that, how was your stay?”In retrospect, I wish I had called the police, because no one else even cared. Because of this incident and the nonchalant attitude of staff, I will never book with Extended Stay America EVER again. Parents (and grandparents) beware! ESA, please do a better job cleaning rooms.

Good

Good

Best stay an an ESA!!! A special thank you to Carlos for being a true gentleman that genuinely cared to help. Big thank you to Berry, Yanizxta (Venezuela) and Cali!

Best stay an an ESA!!! A special thank you to Carlos for being a true gentleman that genuinely cared to help. Big thank you to Berry, Yanizxta (Venezuela) and Cali!

Stuff at the front was clueless and how to check us in and how to check us out. We had to wait for 30 minutes just to check out due to new employee being left alone and was not trained.

Stuff at the front was clueless and how to check us in and how to check us out. We had to wait for 30 minutes just to check out due to new employee being left alone and was not trained.

it was overall a nice stay for me there,thank you

it was overall a nice stay for me there,thank you

Staff was amazing

Staff was amazing

Exceptional!

Exceptional!

We had a kitchen but never got a chance to cook or eat as there was no pans or pots or plates as the front desk was said they were out

We had a kitchen but never got a chance to cook or eat as there was no pans or pots or plates as the front desk was said they were out

It served it's purpose but it could really use some renovation seriously.

It served it's purpose but it could really use some renovation seriously.

AC went out in the room Was fixed right away Thank Brother for the quick response

AC went out in the room Was fixed right away Thank Brother for the quick response

I didn't like the noise of the children above us jumping, running ,playing all day and night while we were trying to rest.I work nights and my Husband works day shift and there was any peace for either of us because of the noise .We were going to find another Hotel because of this and we still may.

I didn't like the noise of the children above us jumping, running ,playing all day and night while we were trying to rest.I work nights and my Husband works day shift and there was any peace for either of us because of the noise .We were going to find another Hotel because of this and we still may.

Our stay was good, room half cleaned, tv stand were not dusted and the floor in kitchen area wasn't sweep. Staff were friendly most of them. Yessss! I would recommend it to my friends and family members.

Our stay was good, room half cleaned, tv stand were not dusted and the floor in kitchen area wasn't sweep. Staff were friendly most of them. Yessss! I would recommend it to my friends and family members.

The hotel wasn’t let me check in

The hotel wasn’t let me check in

My husband and I enjoyed our stay at this hotel. We checked in super late on Friday night and Leah at the front desk was absolutely WONDERFUL!!! Very sweet and personable. I travel a lot and I don’t find that too often with the night staff. Definitely keep her! Our room had a smoke detector where the battery was dying so it was beeping a lot. The lady at the front desk came and fixed it for us the next morning. It was very quiet and clean. We had no issues with our stay.

My husband and I enjoyed our stay at this hotel. We checked in super late on Friday night and Leah at the front desk was absolutely WONDERFUL!!! Very sweet and personable. I travel a lot and I don’t find that too often with the night staff. Definitely keep her! Our room had a smoke detector where the battery was dying so it was beeping a lot. The lady at the front desk came and fixed it for us the next morning. It was very quiet and clean. We had no issues with our stay.

After a dreadful day of flight delays and cancellations, I arrived at the hotel at 1:30 a.m. Van, the night clerk, was wonderful. He could see how stressed and defeated I was and after a bit of confusion, he found me a room.

After a dreadful day of flight delays and cancellations, I arrived at the hotel at 1:30 a.m. Van, the night clerk, was wonderful. He could see how stressed and defeated I was and after a bit of confusion, he found me a room.

Shocking condition furniture and 0 service in room for a week. Don’t recommend ever staying there. For $150 a night very poor. They advertise breakfast which is non existent

Shocking condition furniture and 0 service in room for a week. Don’t recommend ever staying there. For $150 a night very poor. They advertise breakfast which is non existent

Shocking condition furniture and 0 service in room for a week. Don’t recommend ever staying there

Shocking condition furniture and 0 service in room for a week. Don’t recommend ever staying there

Lovely stay.

Lovely stay.

No coffee at breakfast. The breakfast was just oatmeal but no bowls were available.

No coffee at breakfast. The breakfast was just oatmeal but no bowls were available.

Everything was good except for our pull out bed the mattress smelled like urine and our bathtub needs renovating but other than that it was great.

Everything was good except for our pull out bed the mattress smelled like urine and our bathtub needs renovating but other than that it was great.

Nice and clean, Nice staff

Nice and clean, Nice staff

Feels like home. Staff feel like family! Wonderful experience

Feels like home. Staff feel like family! Wonderful experience

Did not like the quality of the shower floor. Had to buy a shower mat and sandals to be able to take a shower. When asked the front desk about this, they said “all the rooms have showers like this”..would have left and just rebooked somewhere else but our home was getting work done for a few days and we had little kids with us tired from the day. Decided to stay and just purchase the above mentioned things. No pots/pans available for cooking etc, no spoons/utensils… had to request that from the front desk. Also had to bring your dirty towels to the front desk to get fresh ones. Wouldn’t recommend for families used to convenience and cleanliness, but if looking for short term decent stay.. would recommend. Thanks!

Did not like the quality of the shower floor. Had to buy a shower mat and sandals to be able to take a shower. When asked the front desk about this, they said “all the rooms have showers like this”..would have left and just rebooked somewhere else but our home was getting work done for a few days and we had little kids with us tired from the day. Decided to stay and just purchase the above mentioned things. No pots/pans available for cooking etc, no spoons/utensils… had to request that from the front desk. Also had to bring your dirty towels to the front desk to get fresh ones. Wouldn’t recommend for families used to convenience and cleanliness, but if looking for short term decent stay.. would recommend. Thanks!

Made a late reservation but, upon arrival, found the front desk was closed. Made a couple of phone calls from the lobby to no avail and ended up booking at another hotel down the road. Very disappointing customer service! I will not consider this brand in the future.

Made a late reservation but, upon arrival, found the front desk was closed. Made a couple of phone calls from the lobby to no avail and ended up booking at another hotel down the road. Very disappointing customer service! I will not consider this brand in the future.

It was great!

It was great!

Overall, nice place

Overall, nice place

Absolutely peaceful and clean. The Staff is so nice they feel like family. 10/10 stay.

Absolutely peaceful and clean. The Staff is so nice they feel like family. 10/10 stay.

This location has a lot of walkable places to shop, and eat. Very safe, and quiet.

This location has a lot of walkable places to shop, and eat. Very safe, and quiet.

Really good stay

Really good stay

Everyone is nice

Everyone is nice

Nice environment.Comfortable room.

Nice environment.Comfortable room.

The Bathrooms could have been cleaned a little better.

The Bathrooms could have been cleaned a little better.

The staff is simply amazing. polite and courteous.

The staff is simply amazing. polite and courteous.

Dirty, mold on ceiling

Dirty, mold on ceiling

Staff was fabulous. Rooms however are extremely dated and uncomfortable. Couches were ripped and stained. Shower head was turned out of the tub. Definitely would not stay again. But the staff was wonderful!

Staff was fabulous. Rooms however are extremely dated and uncomfortable. Couches were ripped and stained. Shower head was turned out of the tub. Definitely would not stay again. But the staff was wonderful!

The property is nice, very convenient, very good staff,and very clean. But what i didn't like was having to walk through the smell of weed. It was so bad that i could bearly breathe. And also something happened. I don't know what it was but i got on the elevator and a young man was on it with me and he had a gun. And he was wearing a hoodie. He was acting suspicious. I was very scared for my life. So i will not be back.

The property is nice, very convenient, very good staff,and very clean. But what i didn't like was having to walk through the smell of weed. It was so bad that i could bearly breathe. And also something happened. I don't know what it was but i got on the elevator and a young man was on it with me and he had a gun. And he was wearing a hoodie. He was acting suspicious. I was very scared for my life. So i will not be back.

King bed on platform with only mattress and very low .

King bed on platform with only mattress and very low .

Great service in from desk good personality, but the bathroom was dirty the sheets also, and the aisle impossible to walk a really bad smell my Son and I had to walk out from the stairs!!

Great service in from desk good personality, but the bathroom was dirty the sheets also, and the aisle impossible to walk a really bad smell my Son and I had to walk out from the stairs!!

The staff was very friendly as caring to us the whole time we stayed there. They made it able to where are we’re able to get a later checkout both nights. Parking was easy to access

The staff was very friendly as caring to us the whole time we stayed there. They made it able to where are we’re able to get a later checkout both nights. Parking was easy to access

For its purpose this was a nice hotel.

For its purpose this was a nice hotel.

Raven was AMAZING & so kind!

Raven was AMAZING & so kind!

I loved how spacious the room was for the price . It was clean and exceeded all of my expectations.

I loved how spacious the room was for the price . It was clean and exceeded all of my expectations.

The guest were very friendly

The guest were very friendly

Nice

Nice

The area

The area

Really nice hotel in a great location. Room was clean and staff was great. This will be my go to whenever I'm in Charlotte.

Really nice hotel in a great location. Room was clean and staff was great. This will be my go to whenever I'm in Charlotte.

My stay is going good so far. Had to clean my own room when I checked in. I don’t like the fact people are allowed to smoke in their rooms. I hate the smell of cigarettes, the stairwell smells like cigarettes. Someone keeps propping the side door open with a rock, that is a safety concern. Wish the payment plan was more flexible. Housekeeping could do a lot better job of cleaning.

My stay is going good so far. Had to clean my own room when I checked in. I don’t like the fact people are allowed to smoke in their rooms. I hate the smell of cigarettes, the stairwell smells like cigarettes. Someone keeps propping the side door open with a rock, that is a safety concern. Wish the payment plan was more flexible. Housekeeping could do a lot better job of cleaning.

The hotel accommodations exceeded our expectations.

The hotel accommodations exceeded our expectations.

Rooms were not cleaned at all during the stay. Unpleasant odor in the hallway.

Rooms were not cleaned at all during the stay. Unpleasant odor in the hallway.

I didn’t get to stay at the hotel because hotels.com overbooked and the hotel had no vacancy. Hotels.com says they cannot reach the hotel to issue a refund and yet the hotel says they issued a refund to a virtual card. Worst experience ever and I will never go through hotels.com or any other 3rd party for a hotel. Had to stay in a Sleep Inn instead. Hotels.com is refusing to issue a refund due to the no refund policy despite the hotel not having a room for me.

I didn’t get to stay at the hotel because hotels.com overbooked and the hotel had no vacancy. Hotels.com says they cannot reach the hotel to issue a refund and yet the hotel says they issued a refund to a virtual card. Worst experience ever and I will never go through hotels.com or any other 3rd party for a hotel. Had to stay in a Sleep Inn instead. Hotels.com is refusing to issue a refund due to the no refund policy despite the hotel not having a room for me.

And breakfast only to find out the pool was closed and no breakfast was available. Not even coffee. The guests who stayed above us were very loud- sounded like they were bowling.

And breakfast only to find out the pool was closed and no breakfast was available. Not even coffee. The guests who stayed above us were very loud- sounded like they were bowling.

It was ok, bed was ok, but sticky floors and terrible smoke smell. I requested a non smoking room. It smelled like a smoke ash tray filled bar!

It was ok, bed was ok, but sticky floors and terrible smoke smell. I requested a non smoking room. It smelled like a smoke ash tray filled bar!

Got there late at night they got us registered quick everything was clean and staff was awesome

Got there late at night they got us registered quick everything was clean and staff was awesome

Smells like smoke in the halls. No breakfast.

Smells like smoke in the halls. No breakfast.

Easy to go outside and walk my dog. The suite with kitchen was large with a full size refrigerator which I did not expect. I would have gone grocery shopping before checking in for 1 nite.

Easy to go outside and walk my dog. The suite with kitchen was large with a full size refrigerator which I did not expect. I would have gone grocery shopping before checking in for 1 nite.

When we first arrived everything was great, the customer service was great, we had brought our two dogs with us so I had requested the first floor just easier outside access. We had went out to dinner came back and wanted to relax and enjoy a quite night, but the people above us on the second floor (they must live in the hotel) were very loud, stomping, did not show any respect for the ones below them so I finally called the front desk and they said they would take care of it...an hour later the people started to settle down. I would’ve changed rooms, but I had my family and dogs with me. I did let the office know the next morning that it was the worst night I have ever had in a hotel room as I was walking out the door. Never again!

When we first arrived everything was great, the customer service was great, we had brought our two dogs with us so I had requested the first floor just easier outside access. We had went out to dinner came back and wanted to relax and enjoy a quite night, but the people above us on the second floor (they must live in the hotel) were very loud, stomping, did not show any respect for the ones below them so I finally called the front desk and they said they would take care of it...an hour later the people started to settle down. I would’ve changed rooms, but I had my family and dogs with me. I did let the office know the next morning that it was the worst night I have ever had in a hotel room as I was walking out the door. Never again!

It was a very horrible stay this time I was on a business trip again for 3 1/2 weeks at this extended stay in Charlotte North Carolina off of Pavel Matthews Road employees were horrible the cleanliness was horrible they kept double charging me every night for some reason and I’ve never seen this place cost as much as it did per night as it did this time I paid one 1596 per night to $157.29 per night which is very ridiculous if you ask me that’s enough to pay per night at the Hilton downtown Charlotte North Carolina which I should’ve done because my experienceWould have been a lot better than experience I had here this time I will never ever stay here at this property ever again is playing out ridiculous how they are allowed to up charge the guest the way they do.

It was a very horrible stay this time I was on a business trip again for 3 1/2 weeks at this extended stay in Charlotte North Carolina off of Pavel Matthews Road employees were horrible the cleanliness was horrible they kept double charging me every night for some reason and I’ve never seen this place cost as much as it did per night as it did this time I paid one 1596 per night to $157.29 per night which is very ridiculous if you ask me that’s enough to pay per night at the Hilton downtown Charlotte North Carolina which I should’ve done because my experienceWould have been a lot better than experience I had here this time I will never ever stay here at this property ever again is playing out ridiculous how they are allowed to up charge the guest the way they do.

Stuck me in a handicapped room. The bed was so low to the floor and the cable didn’t work in the bedroom. I complained but it was never fixed.

Stuck me in a handicapped room. The bed was so low to the floor and the cable didn’t work in the bedroom. I complained but it was never fixed.

Walking for my dogs. Overall very happy

The staff and location was excellent had a wonderful time and was treated like I was home

This is the 2nd time I have used this hotel for my staff while they are in town training. The hotel itself was fine, not complaints there. My employee who stayed at this hotel on two sep occasions had an issue with the staff at the front desk during check in (same person at the desk both times). She said the agent at the desk was very rude to her upon check in. She asked her how old she was (she was 19). She was told she could check in due to her age unless someone over the age of 21 was able to physically come and check her in. I as her manager live over an hour away and that was impossible. The agent was extremely rude to my staff. This was no fault of hers. Upon booking the hotel there was no mention of an age req. She was eventually able to check in. I called in advance prior to her 2nd trip and spoke with front desk. I was told it would be fine for my staff to visit the hotel again because it was a business trip and they would note the acct. When my staff arrived she was told there was no reservation on file even though she presented the hotels.com conf. Again agent Diane was rude to her again. I spoke with Diane and she told me the reservation was not at this hotel. She was rude to me on the phone. After about 10 mins later and me having to pull over and give her the info that she already had she found it. Upon check out my staff member was questioned again about her age even though we got the approval. I will not send my staff here again.

It was okay, great service.

The rooms where extra comfy and they kept the air conditioning on when I got there. That was refreshing, coming In from the humidity.