DoubleTree by Hilton Charlotte Airport

Had a great stay… staff was very welcoming!!! They are doing renovations but still all around good stay

Staff at this place were friendly and courteous. The overhang for the entrance of this hotel was damaged and hanging so there was construction repairs going on to address it. This was an eyesore driving to the entrance. The luggage carrier was filthy and looked like it was never cleaned. This hotel looks like it can use some updating and detailed cleaning. There were no guests in the outdoor swimming pool and it was a hot sunny day. I guess it was not that clean. The room could use a deep cleaning. Old carpets but that is in every hotel we have stayed in. The toilet seat in the bathroom was so loose so I had to tighten the nuts in the back. The telephone didn't work at all with no dial tone. I had to call the front office on my cell phone and they said an engineer would come up to the room to check it. They never came up and I ended up bringing the phone down to the front desk. They finally fixed it by calling engineering. I'll make sure to avoid this place if I have to stay at Charlotte and look for another place.

The staff was super friendly and very helpful

Property was convenient and close toairport

worst Doubletree i have ever been to.

There are some upgrades, very much appreciated, but the overall condition is 'sagging' but we had an uneventful night which was greatly appreciated.

Friendly staff and a nice room.

Ants in the bed

I’m really glad I chose the DoubleTree by Hilton Charlotte Airport because I had a great experience from start to finish. The room was exceptionally clean, and it’s clear that a lot of effort goes into maintaining the property, especially considering it’s an older hotel. Sherman, who greeted us when we arrived, was incredibly kind, knowledgeable, and helpful throughout check-in. His warm personality and professionalism made us feel genuinely welcomed. Overall, I truly enjoyed my stay and would definitely stay here again.

Smooth check-in. Great staff, specially Jeff was very kind and helpful. Greatly recommend.

Close to airport, free shuttle, can leave car there for minimal fee. Staff was the best!!!! So friendly and helpful. Dirty, old, needs cleaned and updated. Smelled

Dirty, old, needs cleaned and updated. Smelled

Excellent hotel close to the airport. Staff are friendly and helpful. Shuttle available 24 hours. Very, very comfortable beds and pillows.

The room we got 129 was moldy and smelled. We were ther for only a few hours, that room seemed like it was not in use for awhile. The sheets were old and worned out. I assume the standard was higher but no the food was edible but not good. The shuttle service was great, best part of the stay.

Staff excellent

Very good

Fresh breakfast! Clean room! Friendly staff! Parking!

Great airport parking

Rooms are clean and comfortable staff was very good. The pool was out of service. Food and drinks were limited and ok.

Service from staff was excellent

The breakfast host was polite and kind. Staff were nice. The parking felt safe.

Stayed for 2 nights. Room never visited by the cleaning staff after the first night.

The facility was very nice. And the staff at front desk and restaurant were excellent. Stayed for 2 nights. Room never visited by the cleaning staff after the first night.

clean and safe

Only one of the front desk staff was helpful. And that was the one who was being trained. They other one was rude and not helpful at all.

Superb

The hotel was in a great location and suited my purpose. Very clean and quiet. The restaurant didn't have many choices.

Very clean and quiet. The restaurant didn't have many choices.

Shower didn't work and they knew it didn't before they gave us the room. Had a friend stay two days later, got the same room and shower still didn't work at all! Staff didn't care including the manager. Should be completely reimbursed Same for didn't like!

Same for didn't like!

The night staff had us sign up for shuttle and told us to check in at front desk in morning. Nobody was at front desk and shuttle left without us.

Location The shower did not work properly. This was very inconvenient as I was catching a fly very early.

Location The shower did not work properly. This was very inconvenient as I was catching a fly very early.

The night staff had us sign up for shuttle and told us to check in at front desk in morning. Nobody was at front desk and shuttle left without us.

Poor

My stay at this DoubleTree exceeded my expectations. Jeff at checkin made it a breeze. He was familiar with the area and was able to give us directions. Breakfast was surprisingly delicious. On the Buffet was hot grits, corn beef hash, bacon, scrambled eggs and more. The breakfast staff was attentive and friendly.

Poor

Location to the airport Shower did not work and the staff knew this but still gave us the room. Our neighbors got the same room the night before and the shower was not working then as well.

Location to the airport Shower did not work and the staff knew this but still gave us the room. Our neighbors got the same room the night before and the shower was not working then as well.

We love her We are always treated like family Everything was great

Helenaia at the front desk was awesome We love her We are always treated like family Everything was great

Na

Advertised airport shuttle service. Main reason I chose this hotel. When I got there, they informed me their shuttle service would not be operating at the hours indicated on their website. So, I had to spend an extra $40 on an uber to the airport. Also, place smelled like cigarettes and vape throughout. Would not recommend.

Location No shuttle when we were counting on the shuttle

Location No shuttle when we were counting on the shuttle

There wasnt no cookies available

There wasnt no cookies available

Very clean room, friendly staff, we used the airport shuttle which was fast and we didn’t have to wait more than a couple minutes for a ride. we will stay again in the future

Super friendly staff!! Very clean!

Amazing staff, clean rooms and great atmosphere

Great location to the event I had to attend. Breakfast

Great location to the event I had to attend. Breakfast

Staff was courteous and extremely efficient. However, the conditions of the room were way below expectations. $200 for one night, and I couldn’t put the extra lock on the door because it was hanging off from the wall, grout missing on shower tiles, tub had cracks. Also paid extra for a patio, it was a small square concrete slab with a single chair.

There was no hot water to shower with.

No hot water

We did not have breakfast.

Everything was great

Shuttle was good / rooms - a little worn out

Good basic sports bar options for dinner. Coffee in the lobby. Good stop before or after a flight.

Staff was excellent, room very clean.

Mediocre quality for a Hilton brand property. Outdated.

The carpet is nasty dirty in the room. I was afraid to walk on it without shoes. There was an upolstered chair in the room that was black with stains. Also the curtains were covered in a thick, filthy dust; they look as they were not cleaned for decades. A very disappointing Hilton property.

Very hostile van driver

Very clean had a great stay would recommend

The staff handled the computer offline situation very professionally. I commend them

Outdated hotel

The airport shuttle was easy to call and schedule. I wasn't expecting to stay at the Ritz, but typically I view a Doubletree as a solid property to stay at, better than a comfort inn. Every Doubletree I stayed at prior was always clean and well maintained. this one was a bit beat. While the staff was friendly and the bed/pillows were comfortable, the room showed signs of not being clean. There was a booger like substance on the desk chair, there were dirt marks of some sort at the bottom of all the furniture in the room. The bathroom ceiling was wrecked, as if there was a leak and it was very poorly patched. Some of the fixtures were starting to show their age with a bit of rust. The curtains were filthy, stains all over them. This property needs a good deep cleaning and a bit of a refresh overall to get up to the doubletree standard I usually see in other locations.

Everything was great. They have a restaurant and bar, very convenient if coming in late.

The property feels extremely outdated. Our shower had hairs still, was missing a liner and flooded the bathroom, the showerhead was poorly installed with gaps around the base, and the exhaust fan didn’t work and had no screen. The lobby was also uninviting. We booked a King room but were given two Queens. The 10 pm front desk lady was rude when we tried to schedule an airport shuttle time, she refused to give us a straight answer and responded with attitude instead of simply helping us. It was unprofessional and unnecessary. The only positive was the 4 a.m. front desk associate, who was kind and attentive. Unfortunately, this stay did not meet expectations.

The property feels extremely outdated. Our shower had hairs still, was missing a liner and flooded the bathroom, the showerhead was poorly installed with gaps around the base, and the exhaust fan didn’t work and had no screen. The lobby was also uninviting. We booked a King room but were given two Queens. The 10 pm front desk lady was rude when we tried to schedule an airport shuttle time, she refused to give us a straight answer and responded with attitude instead of simply helping us. It was unprofessional and unnecessary. The only positive was the 4 a.m. front desk associate, who was kind and attentive. Unfortunately, this stay did not meet expectations.

Clean rooms friendly staff

Clean rooms friendly staff

This is a great hotel. 24 hour pick up and drop off from the airport was fantastic. The hotel staff were very friendly and professional. They gave us both a warm baked cookie after checking in which was a nice surprise. Highly recommend.

This is a great hotel. 24 hour pick up and drop off from the airport was fantastic. The hotel staff were very friendly and professional. They gave us both a warm baked cookie after checking in which was a nice surprise. Highly recommend.

Your average double tree. I see they keep the cookies behind the desk now, maybe people were hogging them. Clean room. Great water pressure. I’d stay again

Your average double tree. I see they keep the cookies behind the desk now, maybe people were hogging them. Clean room. Great water pressure. I’d stay again

Not spotless. Someone’s used dental floss gadget was on the floor. Makes me wonder how vacuuming could have missed it. Otherwise room comfortable, nice decor and layout. Bottled water promised as amenity then told not available. No bath mat, only one hand towel.

Not spotless. Someone’s used dental floss gadget was on the floor. Makes me wonder how vacuuming could have missed it. Otherwise room comfortable, nice decor and layout. Bottled water promised as amenity then told not available. No bath mat, only one hand towel.

staff

staff

The room was spotless and clean, however the elevator located close to the entry was down.

The room was spotless and clean, however the elevator located close to the entry was down.

Not clean and very in need of updating.

Not clean and very in need of updating.

Clean, simple & cookies

Clean, simple & cookies

Everything. I had to stay here due to an unexpected weather layover.

Breakfast was delicious and served by a very pleasant staff named Tina.

Breakfast was delicious and served by a very pleasant staff named Tina.

Room was in good condition.

Room was in good condition.

The front desk staff was great...very nice always. The bed was clean and comfortable. The bathroom was ok overall but had some opportunities. Wake up call was right on time! We always appreciate and love the bottled water and edible treats. It's really a nice touch. Thank you. The bathroom sink overflow was crammed with paper and nasty stuff. I honestly wished I did not see it but I did and hard to understand how one cleaning the sink did not see it. Totally grossed me out. Other fixtures were clean and presentable. There was some kind of splattered residue on much of the walls, fixtures and dark walls like a cleaning spray?? Did not like the Security person chastising my husband at 6am in the parking lot because he poured out some ice from our small cooler. My husband was tired and not thinking but did not expect that kind of encounter. I suppose if the frig worked and/or was on, the episode could have been avoided. We did not have the opportunity to really use the facilities or enjoy breakfast as we had an early flight. All we really expect and why we choose Hilton properties, is cleanliness--bed and bathroom, property upkeep and friendly people. We rarely, if ever have a bad experience. This visit had some opportunities. We will stay here again on our way back and we're hoping the experience is what we have come to expect when we stay at Hilton properties.

We have stayed at this hotel several times when flying out of Charlotte Airport. The last two stays have been very disappointing. The check in staff was impolite almost as if we were bothering them. Our last room had no TV remote. Worst of all, we waited for an hour in the cold for the shuttle back to the hotel. Called 3 times before they came.

We have stayed at this hotel several times when flying out of Charlotte Airport. The last two stays have been very disappointing. The check in staff was impolite almost as if we were bothering them. Our last room had no TV remote. Worst of all, we waited for an hour in the cold for the shuttle back to the hotel. Called 3 times before they came.

Really needs an update.

Really needs an update.

The cost of breakfast was ridiculous

It is a beautiful property. The front desk staff were very helpful. We stayed there the night before our flight home. There is a bar and restaurant that serves meals all day. Apart from our problems, I would recommend a stay there. When we got to our room, there was some overpowering odor outside of our room door that seemed like an herb smell or plant smell. It got better when we went inside, but there was still some lingering odor. When I was getting ready for bed I was walking in my bare feet and I realized that the carpet was wet! Apparently it had been cleaned, but had not been taken out of service until it dried. We went to the restaurant for dinner. The bartender was doing his job and seeing to the bar and serving a couple of tables. No one came to our table for some time. Finally we got some water, but sat there waiting for menus. We could hear laughing in the kitchen and staff having fun as we got more frustrated. The evening mgr walked into the restaurant and I waved him over to say we weren’t getting service. After that we got menus, our dinner came out and we were finally able to return to our room. In the morning our waitress was very attentive and got us drinks and food right away. They had many choices for breakfast. I left a message for the GM and hopefully they can correct the shortcomings quickly.

Clean, spacious, friendly staff and shuttle service available all the time. In the bathroom on the ceiling mold spots! I know with the moisture it's hard to control the mold but with was visible across pretty much the whole ceiling above and around the shower. Have a kid with bad allergies but it was late, we were tired and just left the sketchiest hotel ever down the road we could live with that for 1 night and just closed the bathroom door

I was supposed to get 10 percent off my stay because I booked thru Booking.com but it wasn’t applied. I sent a message with the coupon but nothing was applied. Needed an extra blanket

Very convenient for one night layover between flights. Shuttle worked very well. Quick Uber ride to South End for breweries etc and not far to downtown. Comfortable room, good shower. Towels too small.

Very convenient for one night layover between flights. Shuttle worked very well. Quick Uber ride to South End for breweries etc and not far to downtown. Comfortable room, good shower. Towels too small.

The room was very clean, had dinner at the restaurant which was quite good. The weak spot was the shuttle. When we got there we called and then waited for over 40 minutes. Finally another driver felt pity and drive us to the hotel. This morning the driver left a few minutes early and dropped us at the other end of the terminal. We were on American and she dropped us at delta which for my husband who uses a wheel chair this pretty long way. We told her we were flying American initially. Guess she was in a bad mood. Except for the shuttle all was fine

The room was very clean, had dinner at the restaurant which was quite good. The weak spot was the shuttle. When we got there we called and then waited for over 40 minutes. Finally another driver felt pity and drive us to the hotel. This morning the driver left a few minutes early and dropped us at the other end of the terminal. We were on American and she dropped us at delta which for my husband who uses a wheel chair this pretty long way. We told her we were flying American initially. Guess she was in a bad mood. Except for the shuttle all was fine

Close to the airport and on site bar/ restaurant open late. The shuttle service was VERY slow pick up at the airport. Over an hour wait!! Very prompt going TO the airport

Close to the airport, shuttle is very convenient, and their famouse warm cookies are the best!

Close to the airport, shuttle is very convenient, and their famouse warm cookies are the best!

The rooms were spotless and yes the staff was very nice. But I didn’t understand why they wanted to change so much for breakfast.

The rooms were spotless and yes the staff was very nice. But I didn’t understand why they wanted to change so much for breakfast.

The proximity to a lot of places The cabinets in the bathroom were dirty, and I found a cockroach or beetle type of insect in my curtains.

We stop by to spend the night. One of the best hotels in N America I ve been. We will use it again

We stop by to spend the night. One of the best hotels in N America I ve been. We will use it again

Clean. Great shuttle. No included breakfast but we didn’t care. We felt safe leaving our car while we traveled.

Clean. Great shuttle. No included breakfast but we didn’t care. We felt safe leaving our car while we traveled.

Had a great experience. Staff very friendly. Only ate in restaurant. Would stay again.

Had a great experience. Staff very friendly. Only ate in restaurant. Would stay again.

Good place for the price. Room could've been a little cleaner. The restaurant staff was great!

Good place for the price. Room could've been a little cleaner. The restaurant staff was great!

Bar and food staff were great.

Bar and food staff were great.

Ac was fine, didn’t go to breakfast

Ac was fine, didn’t go to breakfast

NA

NA

Convenient to airport and our room was clean and very comfortable. Super fast WiFi and decent TV channel selection. Restaurant could do with an upgrade with very limited choices in the evening; the food we had was good just limited choices. Overall we 100% would stay again if we had a flight out of CLT.

Convenient to airport and our room was clean and very comfortable. Super fast WiFi and decent TV channel selection. Restaurant could do with an upgrade with very limited choices in the evening; the food we had was good just limited choices. Overall we 100% would stay again if we had a flight out of CLT.

Good

Good

Good shuttle experience. Very nice driver.

Good shuttle experience. Very nice driver.

The friendliness of staff how clean the room was.

The friendliness of staff how clean the room was.

Everything was good. But the staff made our experience truely wonderful. Notable staff members included Miss V, shuttle driver, Tina, bar and restaurant, and Helena, restaurant. A special thanks to each of them for making our stay memorable.

Everything was good. But the staff made our experience truely wonderful. Notable staff members included Miss V, shuttle driver, Tina, bar and restaurant, and Helena, restaurant. A special thanks to each of them for making our stay memorable.

Room service was horrible for towels and shower curtain was dirty. Hand rail came off in shower

Room service was horrible for towels and shower curtain was dirty. Hand rail came off in shower

Staff was great. Rooms smelled like chemicals and the elevator was broken.

Staff was great. Rooms smelled like chemicals and the elevator was broken.

Very good for the price! I am very happy with my staying, and I'll come back again, for sure!

Very good for the price! I am very happy with my staying, and I'll come back again, for sure!

Clean room and courteous ataff

Clean room and courteous ataff

Great staff! Horrible hilton especially a double tree! Building smells of mold a water damage! Extremely dated decor and fixtures. Wallpaper falling off walls and carpets looked horrendous! Got me with a high floor upgrade. The building is only 3 floors. Again great staff!

Great staff! Horrible hilton especially a double tree! Building smells of mold a water damage! Extremely dated decor and fixtures. Wallpaper falling off walls and carpets looked horrendous! Got me with a high floor upgrade. The building is only 3 floors. Again great staff!

Room was ready early. Fast and easy check in. Great room. Very quiet.

Room was ready early. Fast and easy check in. Great room. Very quiet.

I was charged for something I already paid for

I was charged for something I already paid for

Found a dead cockroach in the room, in plain sight, told the staff and got no response. Hotel needs updating, Doubletree has always been a great brand, but we were disappointed with our stay.

Found a dead cockroach in the room, in plain sight, told the staff and got no response. Hotel needs updating, Doubletree has always been a great brand, but we were disappointed with our stay.

This place is not on par for a doubletree. Its an old cheap motel redone cheaply to look a little better, but its old and dirty and the room smelled musty and gross....couldn't wait to leave and would never go back.

This place is not on par for a doubletree. Its an old cheap motel redone cheaply to look a little better, but its old and dirty and the room smelled musty and gross....couldn't wait to leave and would never go back.

This driver is unprofessional and flat out rude. Additionally, there were hairs on the bathroom floor - it had not been cleaned.

This driver is unprofessional and flat out rude. Additionally, there were hairs on the bathroom floor - it had not been cleaned.

A horrible experience and we demand compensation.

A horrible experience and we demand compensation.

Room was nice, location to airport convenient, waiting for shuttle at the airport was not good - waited an hour, some staff was pleasant, some was not, restaurant struggled with staff and service

Room was nice, location to airport convenient, waiting for shuttle at the airport was not good - waited an hour, some staff was pleasant, some was not, restaurant struggled with staff and service

The room was not clean; the bed cover and blanket had not been changed or cleaned, and there was a noticeable smell of humidity.

The room was not clean; the bed cover and blanket had not been changed or cleaned, and there was a noticeable smell of humidity.

All good!

All good!

Room was nice, water pressure in the shower was AMAZING!! Parking good. In room HVAC was noisy. There are a couple places to eat within walking distance and a gas station within half mile for rental car fill-up. Jefferi made check-in nice and easy. Good cookies!

Room was nice, water pressure in the shower was AMAZING!! Parking good. In room HVAC was noisy. There are a couple places to eat within walking distance and a gas station within half mile for rental car fill-up. Jefferi made check-in nice and easy. Good cookies!

The room was fine, however the tv did not work when I got into the room rather late the first night. But it did work the next day. However, the safe did not work at all.

The room was fine, however the tv did not work when I got into the room rather late the first night. But it did work the next day. However, the safe did not work at all.

Good hotel!

Good hotel!

This hotel is well past its prime and needs a major renovation or should lose its flag. The rooms and hotel smelled like mildew. The furniture fixtures and equipment are very worn. I would stay at one of the newer hotels nearby. The pictures must be 20 years old.

This hotel is well past its prime and needs a major renovation or should lose its flag. The rooms and hotel smelled like mildew. The furniture fixtures and equipment are very worn. I would stay at one of the newer hotels nearby. The pictures must be 20 years old.

Hotel is looking a little tired, nice rooms but you get the noise from airplanes taking off. Need better sound insulation.

Hotel is looking a little tired, nice rooms but you get the noise from airplanes taking off. Need better sound insulation.

Airport shuttle was excellent. We were able to leave our car at your hotel for 11 nights and the shuttle was on time to take us to the airport. Once we were back, we called to have the shuttle pick us up and bring us back to the hotel. We did not have to wait long and the gentleman that picked us up was very nice and friendly and thanked us for staying at your hotel.

Airport shuttle was excellent. We were able to leave our car at your hotel for 11 nights and the shuttle was on time to take us to the airport. Once we were back, we called to have the shuttle pick us up and bring us back to the hotel. We did not have to wait long and the gentleman that picked us up was very nice and friendly and thanked us for staying at your hotel.

Our experience was excellent.

Our experience was excellent.

Great ac room 201

Great ac room 201

We stayed for 2 nights, and it was a great stay! Check-in was easy and quick, the staff were quite friendly and helpful.

We stayed for 2 nights, and it was a great stay! Check-in was easy and quick, the staff were quite friendly and helpful.

The staff was very friendly with a warm welcome. The general manager was so nice and professional. It was my first time staying there and I will definitely be coming back. I also enjoyed the complementary cookie, ginger tea and 2 water bottles. Thank you for a fantastic experience.

The staff was very friendly with a warm welcome. The general manager was so nice and professional. It was my first time staying there and I will definitely be coming back. I also enjoyed the complementary cookie, ginger tea and 2 water bottles. Thank you for a fantastic experience.

Great friendly staff, nice hotel

Great friendly staff, nice hotel

Parking our car here was best feature of hotel! Hotel needs to remedy the mold smell which permeates several areas and rooms in hotel. Didn't feel like air quality was safe.

Parking our car here was best feature of hotel! Hotel needs to remedy the mold smell which permeates several areas and rooms in hotel. Didn't feel like air quality was safe.

We stayed here and used hotel parking lot to keep our car while we traveled for a week, that part was good...$60 for 7 nites, with shuttle to airport! There is a mold smell in certain parts of hotel, especially at back of hotel on all floors. Our first nite, we requested a room change as mold smell was significant & 2nd room was better. On our return to hotel for 1 nite, the first room was not cleaned by housekeeping, 2nd room smelled like mold, and final room was acceptable but we turned off heat/AC in room as there was a very slight mold smell when we ran the fan. This hotel has a severe mold smell problem and I worry about breathing the air here.

We stayed here and used hotel parking lot to keep our car while we traveled for a week, that part was good...$60 for 7 nites, with shuttle to airport! There is a mold smell in certain parts of hotel, especially at back of hotel on all floors. Our first nite, we requested a room change as mold smell was significant & 2nd room was better. On our return to hotel for 1 nite, the first room was not cleaned by housekeeping, 2nd room smelled like mold, and final room was acceptable but we turned off heat/AC in room as there was a very slight mold smell when we ran the fan. This hotel has a severe mold smell problem and I worry about breathing the air here.

The only issues I had being on the 1st floor; I could not close the blinds, the sink had a very slow drainage and wee ran out of toilet tissue with no full replacement.

The only issues I had being on the 1st floor; I could not close the blinds, the sink had a very slow drainage and wee ran out of toilet tissue with no full replacement.

But had a group staying next room over partying till 4:30am, tried calling the front desk but the phone did not work so used my cell phone and after 2 hours it was answered and all they offered was to give me another room! At 4am, there shouldn't be a party at that time of the morning. Sad to say a venue with a name like Hilton you have this happem.

But had a group staying next room over partying till 4:30am, tried calling the front desk but the phone did not work so used my cell phone and after 2 hours it was answered and all they offered was to give me another room! At 4am, there shouldn't be a party at that time of the morning. Sad to say a venue with a name like Hilton you have this happem.

Shuttle was great

Shuttle was great

This Double Tree is geat!! Stay here all the time

This Double Tree is geat!! Stay here all the time

Good stay. Friendly staff.

Good stay. Friendly staff.

Great hotel. Nice and friendly staff.

Great hotel. Nice and friendly staff.

Friendly and excellent service restaurant. Front desk not as friendky. I of 2 shuttle Perfect location, beautiful hotel. I would definitely stay there again if in the Blowing Rock area.

Friendly and excellent service restaurant. Front desk not as friendky. I of 2 shuttle Perfect location, beautiful hotel. I would definitely stay there again if in the Blowing Rock area.

Room was the cleanest and had a musty odor. Pool was out of service during the hottest part of the summerp

Room was the cleanest and had a musty odor. Pool was out of service during the hottest part of the summerp

I was bothered that I had to pay for breakfast because my information showed that the breakfast was included. They wanted $18 something for the buffet which was the same quality as anywhere I have stayed before.

I was bothered that I had to pay for breakfast because my information showed that the breakfast was included. They wanted $18 something for the buffet which was the same quality as anywhere I have stayed before.

Ac unit didn’t work, was very musty. I felt that I needed to fart to improve the air quality.

Ac unit didn’t work, was very musty. I felt that I needed to fart to improve the air quality.

The food on the buffet looked old and picked over. We got to breakfast at 7:30 no excuse for it to look that way. We decided to order off the menu food still wasn’t good

The food on the buffet looked old and picked over. We got to breakfast at 7:30 no excuse for it to look that way. We decided to order off the menu food still wasn’t good

Upon checking in the front desk could not help me with app for parking, we arrived to the room no blankets for the pull out I called the front desk they had no pillows or bit gave us 1 sheet and 1 thin blanket!!!! we could use for the pull- sofa we used the AC barley worked.

Upon checking in the front desk could not help me with app for parking, we arrived to the room no blankets for the pull out I called the front desk they had no pillows or bit gave us 1 sheet and 1 thin blanket!!!! we could use for the pull- sofa we used the AC barley worked.

Nice quite clean employees were friendly food was good

Nice quite clean employees were friendly food was good

Mario was the best! He helped us to get a key to the room without having to wait forever.

Mario was the best! He helped us to get a key to the room without having to wait forever.

The staff at this hotel were very rude to my husband and myself. They did not greet or even acknowledge us when we came in and they also claim to not have our reservation that we prepaid through Orbitz. We had to wait 30 minutes for them to call Orbitz customer service to get proof that we had paid for the reservation, even though I showed the hotel manager at the front desk my receipt…in the end, we decided to not stay at this property and book a room for the night at another hotel through Hilton Honors, which was in another part of the Charlotte Mecklenburg area. We are very dissatisfied with the service that we received it was very, very rude and terrible service. We haven’t experienced anything like this before dealing with any hotel staff where we’ve stayed and we travel quite a bit. Would not recommend anyone at the Charlotte Doubletree Hilton on Yorkmount Road.

The staff at this hotel were very rude to my husband and myself. They did not greet or even acknowledge us when we came in and they also claim to not have our reservation that we prepaid through Orbitz. We had to wait 30 minutes for them to call Orbitz customer service to get proof that we had paid for the reservation, even though I showed the hotel manager at the front desk my receipt…in the end, we decided to not stay at this property and book a room for the night at another hotel through Hilton Honors, which was in another part of the Charlotte Mecklenburg area. We are very dissatisfied with the service that we received it was very, very rude and terrible service. We haven’t experienced anything like this before dealing with any hotel staff where we’ve stayed and we travel quite a bit. Would not recommend anyone at the Charlotte Doubletree Hilton on Yorkmount Road.

They refused to link my Honors rewards number to my stay. Very rude staff. Old, run-down facilities. Don’t stay here

The staff was incredible. Jasmine and Jada handled issues with card programming professionally and with compassion. Victoria took care of a billing issue expertly and was very attentive. They are all truly gems!

First room was on the first floor; it smelled like fresh mildew. We didn’t even make it to the room. Second room- toilet got backed up and almost overflowed and had no hot water. Had to move out room half naked. Third room no hot water 3hrs and 3rd ima later.

First room I was sent to was not made up. Second room was very damp. I understand it is humid but the carpet was wet. The seal around the toilet was dirty. The staff was very friendly

Found a big cockroach in my room.

Good hotel close to airport

I love my stay at the double tree by the airport. Everyone was nice and friendly from coming into the front entrance. I loved the cookies fresh bake was so delicious. Each and ever employee greeted me and gave a smile with it I loved that the best. The only thing I didn’t like was the pool area was not open and it was so hot we wanted to get in the water so bad it’s summer time. But we was able to set out on back patio and socialize with friends and family. I definitely recommend people to check in to this hotel I will be back on my next trip to Charottle Nc beautiful place we had a friends weekend away from home.

Thought breakfast came with stay. Got a big surprise when the breakfast attendant said 18.99 per person. Please be aware that this breakfast is not free like most hotels I have stayed in.

Doubletree now gives you a chocolate chip cookie with every visit and their shuttle to the airport has a giant cookie on the side of the shuttle.

I enjoyed my stay very nice and clean great breakfast and staff

Check in staff was rude. She did not really acknowledge me or the questions I had. Very transactional. Not friendly at all. Helenia I think was her name. I would not have her as the face of my business providing customer service.

One staff member made me feel like I was an inconvenience

Great place by Charlotte airport. Stayed overnight to wait for a flight. Loved that we could get food until 11:00 pm. Great shuttle service.

Walkable to a couple restaurants

Great location and nice hotel

Extremly helpful staff, easy location to depart for early morning flights from Charlotte Airport!

Clean well laid out, great place

It was a short stay and the accommodations were perfect for my needs

Good location to hang prior to flight

Everything was as advertised. Pleasant, clean.

Very clean and relaxing. Great staff.

Convenient locations

Convenient location and breakfast available.

Staff was very friendly. Great customer service at check. Restaurant and checkout.

When I first arrived, there was someone in my room and I had to go to the front desk about it twice, but the issue was resolved. They gave me a new room and I had a good stay overall.

Only slept there

.

Closeness to Charlotte Airport and the property itself were ideal

Unresponsive staff and misplaced property never returned even though this was left in the fridge!

Quick and convenient but aged property

It's a beautiful hotel. The rate was very good for such a quality hoteI. I only stayed for two nights, but it was very comfortable, and the cookies were delicious. It would be nice if breakfast was included. Breakfast was $18 a person for what looked like a basic complimentary buffet.

My room was sold and after a long flight

One issue is shuttle never showed up at airport. Taxi driver said they never come after 8

I really regret not calling Hotels.com to fix our reservation. I can't believe that place has the Double Tree name! I've had better service and amenities at a Hampton inn and suites! That place was 2 star at its best.I paid for internet to movies, etc. Just to find out that the TV is from the early 2000s and the remote is from the 90s. Basic cable, and I couldn't change the input on the TV to use our on fire stick! The room in Center City was only 20 dollars more. Garbage I tell ya, garbage far what we paid. Total garbage!

Noisy

It’s ok will return

The receptionist was not very friendly. But she most to be having a bad night. The place was great

Front desk was professionally and very accommodating

Was not aware we had to pre-book for middle of the night airport shuttle. Had to use an Uber instead.

Shuttle actually was on time and often!

Had a comfortable night sleep before an early morning flight. They even got me a shuttle to the airport at 3:30am! Definitely will be back!

First thoughts: i was laying over for 7 hours for my flight the next morning. property looked ok from the outside and the lobby and dining area was clean. However, the front desk assistant i got was an old man who looked around 61 with a foaming mouth and chipped/dry fingers and skin. he was limping and struggling to answer my questions. he looked tired ad overworked and didnt smile once. doubletree needs to be vigilant about who they hire to greet guests. when i got to the room the bed and bath was clean, but there was a broken light switch so i couldnt put on the light in the bathroom. also, a noisy heater is placed by the bed which automatically comes on every ten of fifteen minutes then shuts off. i didn't like that as it was disturbing my sleep. shuttle service to get to the airport was excellent though. however i wouldn't stay here again tbh. ill try something more expensive next time. u get what u pay for.

For the one night there it was good.

Dirty and dated. I would not stay there again

A great place to say

Cookies

Staff was courteous and helpful. Thank you

Clean and comfortable room. Friendly and helpful staff

Usually my stays at DoubleTree is amazing but this location did not meet my expectations! Upon check-in the rep seemed very dismissive. She didn’t give me my breakfast tickets so I was charged twice! The drapes in the room were filthy, the patio area needed to be blown, filed with debris, cigarette butts and tree branches. The smell upon entering was uninviting! I was glad I only booked a one day trip! I will never stay at this location again!

NA

I am a Hilton Reward member and ive never stayed in any hotel like this.The bedding even look dengy. I wouldn't stay here if i came back to Charlotte under any circumstances

I did love Durrell who drove us to the airport. He was wonderful.

The canopy was new and clean. Room layout was superb. I’m giving 4 stars because the bar/ restaurant was only open for breakfast. Closed for the holiday season which I found odd

Wouldn’t stay here again. Paid extra for a “high floor” room only to see the property has three floors. The breakfast was extremely limited, the elevators were old, and the location felt generally dirty. Not something I would have expected from a Hilton brand hotel.

I was unable to get normal basic channels like NBC or CBS, which I thought was strange. Housekeeping also didn't stop at my room the first two days of my trip, had to request extra towels. Overall a great place though!

The staff was nice. However, the smell in the lobby was awful. We were told by staff they did not know where the smell was coming from and all they could do was spray. Apparently this is an ongoing issue. It smelled of sewage and poop throughout the entire entire lobby

My only complaint was that coffee was not available in the lobby.

Great stay

No soap in the shower. The evening we arrived no soap- only body creme in the shower. The next day I mentioned it to housekeeping, she said there was no soap in the entire hotel. How does a hotel not have soap? That evening we came back- again no soap in the shower, again only body creme. We ended up having to buy our own soap but if management doesnt care about having soap for the showers, speaks volumes.

Great cookies

Very friendly staff

It was a decent hotel. I just had issues with some of the customer service representatives (i.e. front desk). I had to change rooms in the middle of the night because my room was not secure and it was never addressed although I spoke to two different people.

The first room, 123, they put us in smelled disgusting!!!! I immediately went back to the front desk and requested a newly renovated room. The young lady told me no, but the other lady working heard me complain and then offered me one in 314. No one should have to pay nearly $200 a night for a room that smells like a dirty motel. After them moving us the room was fine. We paid for breakfast when we booked but the waiter gave us an issue in the morning. There was a lady at the front reception desk that acknowledged we paid for the breakfast and fixed it. He didn't need to make it so difficult. Nevertheless, it was corrected.

Nice place

I love everything

The only downside was the moldy & mildew smell that was in the hallway, room and all floors. My allergies were terrible the entire 2 days I was there.

There was no heat in my room. When i told receptionist, she moved me to a better room.

Helpful staff

Airport Shuttle is available BUT you must call the hotel directly to summon them to come………Getting through to the front desk is difficult and frustrating. Be aware

Bathroom and bathtub was filthy and disgusting. I had to ask for a new room. The new room wasn’t much better. It was an awful stay! The front desk staff was at least pleasant.

It’s proximity to dining and the airport

Friendly and helpful staff

The hotel is old and dirty

Friendly and helpful staff

Property was well maintained, and worker were attentive

Friendly service.

The staff at the property were very kind and attentive. Our room seemed very outdated, small bathroom and the towels were very old, thin and torn up. I have stayed in other double trees and sadly the quality of this one was not up to par with the others.

No room rejected everyone at the door